Information processing method, information processing system, information processing device, and program

Abstract

This invention provides an information processing method that improves the technology for supporting the creation of comprehensive service delivery plans for multiple users receiving nursing care or medical services. [Solution] An information processing method that supports the creation of a service provision plan in nursing care or medical services includes: acquiring care plan information for multiple users receiving services, work information for multiple service providers, and classification information for each service assistance item; and generating plan information regarding the provision of services to multiple users by multiple service providers based on the acquired care plan information, work information, and classification information.

Description

Technical Field

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[0001] The present disclosure relates to an information processing method, an information processing system, an information processing apparatus, and a program.

Background Art

[0002] Conventionally, technologies related to care support are known. For example, Patent Document 1 discloses a visit planning apparatus that enables more efficient visits by minimizing the impact of changes even when changes are required to the schedule of a care visit plan for a target person.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, in the conventional technology described in Patent Document 1, a comprehensive service provision plan for a plurality of users who receive care or medical services in a facility or the like has not been sufficiently considered. There has been room for improvement in technologies that support the creation of such a comprehensive provision plan.

[0005] An object of the present disclosure is to provide an information processing method, an information processing system, an information processing apparatus, and a program that improve a technology related to supporting the creation of a comprehensive service provision plan for a plurality of users who receive care or medical services.

Means for Solving the Problems

[0007] Information processing systems from the second perspective are: An information processing device that executes the above information processing method, The administrator terminal for the service used by the administrator in providing the said service, It is equipped with.

[0008] Information processing devices from a third perspective are: An information processing device that assists in the creation of a service provision plan for long-term care or medical services, A control unit that acquires care plan information for multiple users receiving the service, work information for multiple employees providing the service, and classification information for each assistance item of the service, and generates plan information regarding the provision of the service to the multiple users by the multiple employees based on the acquired care plan information, work information, and classification information. It is equipped with.

[0009] The program from the fourth perspective is: An information processing device that assists in creating service provision plans for long-term care or medical services, To obtain care plan information for multiple users receiving the said service, work information for multiple employees providing the said service, and classification information for each assistance item of the said service, Based on the acquired care plan information, work information, and classification information, plan information regarding the provision of the services to the multiple users by the multiple workers is generated. Perform an action that includes this. [Effects of the Invention]

[0010] According to an information processing method, an information processing system, an information processing apparatus, and a program according to an embodiment of the present disclosure, it is possible to improve a technique related to creating a comprehensive service provision plan for a plurality of users who receive care or medical services.

Brief Description of the Drawings

[0011] [Figure 1] It is a configuration diagram showing the configuration of an information processing system including an information processing apparatus according to an embodiment of the present disclosure. [Figure 2] It is a functional block diagram showing the schematic configuration of each of the information processing apparatus and the administrator terminal in FIG. 1. [Figure 3] It is a first flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 4] It is a second flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 5] It is a third flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 6] It is a fourth flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 7] It is a fifth flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 8] It is a sixth flowchart showing an example of an information processing method executed by the information processing apparatus in FIG. 1. [Figure 9] It is a first diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 10] It is a second diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 11] It is a third diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 12] It is a fourth diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 13] FIG. 5 is a diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 14] FIG. 6 is a diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 15] FIG. 7 is a diagram for explaining an example of processing by the information processing apparatus in FIG. 2. [Figure 16] FIG. 8 is a diagram for explaining an example of processing by the information processing apparatus in FIG. 2. MODE FOR CARRYING OUT THE INVENTION

[0012] Hereinafter, an embodiment of the present disclosure will be mainly described with reference to the accompanying drawings. The following description also applies to an information processing method and a program executed by the information processing apparatus 10 to which the present disclosure is applied.

[0013] FIG. 1 is a configuration diagram showing the configuration of an information processing system including an information processing apparatus 10 according to an embodiment of the present disclosure. With reference to FIG. 1, an overview of an information processing system 1 including an information processing apparatus 10 according to an embodiment of the present disclosure will be mainly described. The information processing system 1 includes a manager terminal 20 in addition to the information processing apparatus 10. <008> In FIG. 1, for simplicity of explanation, only one of each of the information processing apparatus 10 and the manager terminal 20 is shown, but the number of the information processing apparatus 10 and the manager terminal 20 included in the information processing system 1 may be two or more respectively. Each of the information processing apparatus 10 and the manager terminal 20 is communicably connected to a network 30 including a mobile communication network and the Internet.

[0015] As an overview of one embodiment, the information processing apparatus 10 supports the creation of a service plan in care or medical services.

[0016] In this disclosure, “Service Plan” refers to a daily timetable established for each of the multiple service providers, including a timetable in which all assistance items for the multiple users receiving the service are allocated to specific time slots.

[0017] In this disclosure, “personnel” includes care workers engaged in direct caregiving duties, support staff engaged in indirect caregiving duties, nurses, and doctors. “Direct duties” include tasks related to physical care performed by qualified personnel such as caregivers, such as meal assistance, toileting assistance, and bathing assistance. “Indirect duties” include tasks related to daily living assistance that can be performed by unqualified personnel, such as tidying up, cleaning, and laundry, as well as other tasks related to facility management. “Users” include persons requiring care according to their physical and mental condition, and patients requiring treatment according to their physical and mental condition.

[0018] In this disclosure, "assistance items" include the types of assistance provided by staff to users and the content of the assistance, such as the user's identification information. "Types of assistance" include grooming, toileting, dressing, mobility, eating, oral care, diaper changing, supervision, and bathing. "User identification information" includes the user's name and the room number used by the user at the facility.

[0019] The information processing device 10 acquires care plan information for multiple users receiving services, work information for multiple service providers, and classification information for each assistance item of the service.

[0020] In this disclosure, "care plan information" includes a timetable as a weekly service plan, which is set out for each day of the week and includes a timetable that allocates the assistance items the user will receive to each day of the week. In addition, care plan information also includes assessment information, short-term and long-term goals for care, and short-term and long-term goals for treatment. "Assessment information" includes indicators showing the degree of care required according to the physical and mental condition, as well as life history.

[0021] In this disclosure, "work information" includes a work plan that summarizes the work day (day of the week), start time, end time, break time, working hours from start time to end time, and the number of people working. In addition, work information also includes whether the work day (day of the week) can be changed and the scope of changes if possible, whether the start time and end time can be changed (including night shifts) and the scope of changes if possible, and the content of the work to be performed, such as direct or indirect work.

[0022] In this disclosure, “classification information” includes whether the date (day of the week) on which the assistance item is implemented can be changed and, if so, the scope of the changes; whether the time slot on which the assistance item is implemented can be changed and, if so, the scope of the changes; whether the assistance time for the assistance item can be changed and, if so, the scope of the changes; and the qualifications for which the assistance can be provided, such as direct, indirect, and same-sex assistance, indicating quality classifications.

[0023] The information processing device 10 generates plan information regarding the provision of services to multiple users by multiple workers, based on the acquired care plan information, work information, and classification information. In this disclosure, "plan information" includes primary information, secondary information, and tertiary information. Details of the plan information, including primary information, secondary information, and tertiary information, will be described later.

[0024] The information processing device 10 is one or a plurality of server devices that can communicate with each other. The information processing device 10 is not limited to these, and may be any general-purpose electronic device such as a PC (Personal Computer) or a smartphone, or it may be other electronic device dedicated to the information processing system 1.

[0025] The administrator terminal 20 is a general-purpose electronic device such as a PC, tablet PC, smartphone, or wearable device. The administrator terminal 20 is an electronic device used by a service provider who seeks assistance from the information processing system 1 in creating a service provision plan for care or medical services. The administrator may be, for example, an administrator at a care facility. The administrator terminal 20 is not limited to these, and may also be one or more server devices that can communicate with each other used by the administrator, or other electronic devices dedicated to the information processing system 1.

[0026] Figure 2 is a functional block diagram showing the schematic configuration of the information processing device 10 and the administrator terminal 20 in Figure 1. Referring to Figure 2, we will mainly describe an example of the configuration of the information processing device 10 and the administrator terminal 20 included in the information processing system 1.

[0027] As shown in Figure 2, the information processing device 10 includes a communication unit 11, a storage unit 12, and a control unit 13.

[0028] The communication unit 11 includes one or more communication interfaces connected to the network 30. These communication interfaces may support, for example, mobile communication standards such as 4G (4th Generation) and 5G (5th Generation), wired LAN (Local Area Network) standards, or wireless LAN standards, but are not limited to these and may support any communication standard. For example, the communication interface may also support short-range wireless communication standards. In one embodiment, the information processing device 10 is communicably connected to the network 30 via the communication unit 11. The communication unit 11 transmits and receives various types of information via the network 30.

[0029] The storage unit 12 includes storage modules such as an HDD (Hard Disk Drive), SSD (Solid State Drive), EEPROM (Electrically Erasable Programmable Read-Only Memory), ROM (Read-Only Memory), and RAM (Random Access Memory). The storage unit 12 stores information necessary to realize the operation of the information processing device 10. The storage unit 12 also stores information obtained through the operation of the information processing device 10. For example, the storage unit 12 stores system programs, application programs, and various data obtained by any means such as communication.

[0030] The storage unit 12 may function as a main memory module, an auxiliary memory module, or a cache memory. The storage unit 12 is not limited to one built into the information processing device 10, and may also include an external storage module connected by a digital input / output port such as USB (Universal Serial Bus).

[0031] The control unit 13 includes one or more processors. In this disclosure, “processor” is a general-purpose processor or a dedicated processor specialized for a particular process, but is not limited to these. The control unit 13 is communicatively connected to each component constituting the information processing device 10 and controls the operation of the entire information processing device 10.

[0032] This section will primarily describe the configuration of the administrator terminal 20 included in the information processing system 1. As shown in Figure 2, the administrator terminal 20 has a communication unit 21, a storage unit 22, an input unit 23, an output unit 24, and a control unit 25.

[0033] The communication unit 21 includes one or more communication interfaces connected to the network 30. These communication interfaces may support, for example, mobile communication standards such as 4G and 5G, wired LAN standards, or wireless LAN standards, but are not limited to these, and may support any communication standard. For example, the communication interface may also support short-range wireless communication standards. In one embodiment, the administrator terminal 20 is communicably connected to the network 30 via the communication unit 21. The communication unit 21 transmits and receives various types of information via the network 30.

[0034] The storage unit 22 includes storage modules such as HDD, SSD, EEPROM, ROM, and RAM. The storage unit 22 stores information necessary to enable the operation of the administrator terminal 20. The storage unit 22 also stores information obtained through the operation of the administrator terminal 20. For example, the storage unit 22 stores system programs, application programs, and various data obtained by any means such as communication.

[0035] The storage unit 22 may function as a main memory module, an auxiliary memory module, or a cache memory. The storage unit 22 is not limited to one built into the administrator terminal 20, and may include an external storage module connected via a digital input / output port such as USB.

[0036] The input unit 23 includes one or more input interfaces that detect user input and acquire input information based on user operations. These input interfaces include physical keys, capacitive keys, a touchscreen integrated with the display of the output unit 24, an imaging module such as a camera, and a microphone that accepts voice input.

[0037] The output unit 24 includes one or more output interfaces that output information to notify the user. These output interfaces include a display that outputs information as an image, a speaker that outputs information as sound, and a vibrator that outputs information as vibration.

[0038] The control unit 25 includes one or more processors. The control unit 25 is communicatively connected to each component that makes up the administrator terminal 20 and controls the operation of the entire administrator terminal 20.

[0039] In the following, we will mainly describe an example of an information processing method performed by the information processing device 10 in Figure 1, with reference to Figures 3 to 8.

[0040] Figure 3 is a first flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The first flowchart shown in Figure 3 illustrates the basic processing flow of the information processing method performed by the information processing device 10.

[0041] In step S100, the control unit 13 of the information processing device 10 acquires care plan information for multiple users receiving services, work information for multiple service providers, and classification information for each service assistance item. This information is entered by the administrator using, for example, the input unit 23 of the administrator terminal 20 and provided to the information processing device 10. The control unit 25 of the administrator terminal 20 transmits this information acquired by the input unit 23 to the information processing device 10 via the communication unit 21 and the network 30. The control unit 13 of the information processing device 10 receives this information from the administrator terminal 20 via the network 30 and the communication unit 11. The control unit 13 of the information processing device 10 stores this received information in the storage unit 12.

[0042] In steps S101 to S103, the control unit 13 of the information processing device 10 generates plan information regarding the provision of services to multiple users by multiple staff members, based on the care plan information, work information, and classification information acquired in step S100. The control unit 13 stores the plan information generated in steps S101 to S103 in the storage unit 12.

[0043] In step S101, the control unit 13 of the information processing device 10 generates primary information by assigning assistance items included in the care plan information one by one to the multiple workers, in accordance with the work information, starting with one worker from among the multiple workers.

[0044] In step S102, the control unit 13 of the information processing device 10 rearranges the assistance items in the primary information generated in step S101 according to the classification information so that the sum of assistance times for each assistance item is equalized for each worker, thereby generating secondary information.

[0045] In step S103, the control unit 13 of the information processing device 10 modifies the work information in the secondary information generated in step S102 to generate tertiary information so that assistance time is not set outside of the working hours of the employee included in the work information.

[0046] In step S104, the control unit 13 of the information processing device 10 displays the tertiary information generated in step S103 on the administrator terminal 20. The control unit 13 of the information processing device 10 transmits the generated tertiary information to the administrator terminal 20 via the communication unit 11 and the network 30. The control unit 25 of the administrator terminal 20 receives the tertiary information generated in the information processing device 10 from the information processing device 10 via the network 30 and the communication unit 21. The control unit 25 of the administrator terminal 20 displays the received tertiary information on the output unit 24 and outputs it to the administrator.

[0047] Figure 4 is a second flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The second flowchart shown in Figure 4 illustrates other processing flows of the information processing method performed by the information processing device 10.

[0048] In step S200, the control unit 13 of the information processing device 10 acquires the tertiary information generated in step S103 of Figure 3 as explanatory variables.

[0049] In step S201, the control unit 13 of the information processing device 10 acquires the service provision plan finally determined by the administrator for service provision as the target variable, based on the tertiary information finally displayed in step S104 of Figure 3. This service provision plan is entered by the administrator using, for example, the input unit 23 of the administrator terminal 20 and provided to the information processing device 10. The control unit 25 of the administrator terminal 20 transmits the service provision plan acquired by the input unit 23 to the information processing device 10 via the communication unit 21 and the network 30. The control unit 13 of the information processing device 10 receives the service provision plan from the administrator terminal 20 via the network 30 and the communication unit 11.

[0050] In step S202, the control unit 13 of the information processing device 10 constructs a machine learning model with tertiary information as the explanatory variable and the service provision plan finally determined by the administrator based on the tertiary information as the dependent variable. In this disclosure, “machine learning model” includes models constructed using any machine learning method such as multiple regression analysis and neural networks.

[0051] In step S203, the control unit 13 of the information processing device 10 inputs the tertiary information, which was generated again after the machine learning model construction process in step S202, into the machine learning model constructed in step S202.

[0052] In step S204, the control unit 13 of the information processing device 10 outputs a provision plan based on the machine learning model constructed in step S202.

[0053] In step S205, the control unit 13 of the information processing device 10 displays the service provision plan, which was output in step S204 based on the machine learning model, on the administrator terminal 20 used by the administrator. The control unit 13 of the information processing device 10 transmits the output service provision plan to the administrator terminal 20 via the communication unit 11 and the network 30. The control unit 25 of the administrator terminal 20 receives the service provision plan output by the information processing device 10 from the information processing device 10 via the network 30 and the communication unit 21. The control unit 25 of the administrator terminal 20 displays the received service provision plan on the output unit 24 and outputs it to the administrator.

[0054] Figure 5 is a third flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The third flowchart shown in Figure 5 shows other processing flows of the information processing method performed by the information processing device 10.

[0055] In step S300, the control unit 13 of the information processing device 10 calculates workload information related to the work of the workers using the tertiary information generated in step S103 of Figure 3. In this disclosure, "workload information" includes the number of workers involved in the work, the working hours in the work plan for each worker, the utilization rate within the working hours for each worker, and the travel time of workers between assistance items.

[0056] In step S301, the control unit 13 of the information processing device 10 determines whether the load information calculated in step S300 exceeds a threshold. If the control unit 13 determines that the load information exceeds the threshold, it executes the process in step S302. If the control unit 13 determines that the load information does not exceed the threshold, it terminates the process. In this disclosure, "threshold" includes values ​​corresponding to load information that are appropriately set by the administrator using the input unit 23 of the administrator terminal 20. The administrator terminal 20 transmits the threshold set by the administrator using the input unit 23 as information to the information processing device 10 via the communication unit 21 and the network 30.

[0057] In step S302, if the control unit 13 of the information processing device 10 determines in step S301 that the load information has exceeded a threshold, it issues a warning to the service administrator terminal 20. The control unit 25 of the administrator terminal 20 issues a warning to the administrator using the output unit 24, through visual means such as a display, auditory means such as a speaker, and tactile means such as vibration.

[0058] The control unit 13 of the information processing device 10 issues a warning from the administrator terminal 20 if the number of employees involved in providing the service exceeds the number set by the administrator. The control unit 13 also issues a warning from the administrator terminal 20 if the working hours in each employee's work plan exceed the time set by the administrator. The control unit 13 also issues a warning from the administrator terminal 20 if the utilization rate within each employee's working hours exceeds the value set by the administrator. Finally, the control unit 13 issues a warning from the administrator terminal 20 if the travel time of employees between assistance items exceeds the time set by the administrator.

[0059] Figure 6 is a fourth flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The fourth flowchart shown in Figure 6 shows another processing flow of the information processing method performed by the information processing device 10.

[0060] In step S400, the control unit 13 of the information processing device 10 acquires standard information that is determined for each facility where the service is provided. The standard information is entered by the administrator using, for example, the input unit 23 of the administrator terminal 20 and provided to the information processing device 10. The control unit 25 of the administrator terminal 20 transmits the standard information acquired by the input unit 23 to the information processing device 10 via the communication unit 21 and the network 30. The control unit 13 of the information processing device 10 receives the standard information from the administrator terminal 20 via the network 30 and the communication unit 11.

[0061] In this disclosure, “standard information” includes the first standard value for individual or total assistance time determined from indicators showing the degree of care required according to the physical and mental condition, the second standard value for individual or total time required for indirect work at the facility, the third standard value for the total time of the service provision plan at the facility level, and the fourth standard value for the number of staff working based on the characteristics of the users and the facility.

[0062] In step S401, the control unit 13 of the information processing device 10 acquires information corresponding to the standard information acquired in step S400 from the tertiary information generated in step S103 of Figure 3. For example, the control unit 13 acquires the individual assistance time for each user or its sum in the tertiary information as information corresponding to the first criterion value. For example, the control unit 13 acquires the individual time or its sum for tasks other than direct assistance in the tertiary information as information corresponding to the second criterion value. For example, the control unit 13 acquires the sum of assistance time for all users in the tertiary information as information corresponding to the third criterion value. For example, the control unit 13 acquires the number of employees working in the tertiary information as information corresponding to the fourth criterion value.

[0063] In step S402, the control unit 13 of the information processing device 10 compares and displays the standard information acquired in step S400 and the information acquired in step S401 on the service administrator terminal 20. The control unit 13 of the information processing device 10 transmits this acquired information to the administrator terminal 20 via the communication unit 11 and the network 30. The control unit 25 of the administrator terminal 20 receives this acquired information from the information processing device 10 via the network 30 and the communication unit 21. The control unit 25 of the administrator terminal 20 compares and displays this received information on the output unit 24 and outputs it to the administrator.

[0064] Figure 7 is a fifth flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The fifth flowchart shown in Figure 7 illustrates other processing flows of the information processing method performed by the information processing device 10.

[0065] In step S500, the control unit 13 of the information processing device 10 acquires the current service provision plan as information at the facility where the service is provided. The current service provision plan is entered by the administrator, for example, using the input unit 23 of the administrator terminal 20, and provided to the information processing device 10. The control unit 25 of the administrator terminal 20 transmits the current service provision plan acquired by the input unit 23 to the information processing device 10 via the communication unit 21 and the network 30. The control unit 13 of the information processing device 10 receives the current service provision plan from the administrator terminal 20 via the network 30 and the communication unit 11.

[0066] In step S501, the control unit 13 of the information processing device 10 generates evaluation information of the current provision plan acquired in step S500, based on the tertiary information generated in step S103 of Figure 3. In this disclosure, “evaluation information” includes scores that indicate the differences in assistance items between the current provision plan and the generated plan information. Generating evaluation information in step S501 includes calculating such scores. These scores include, for example, those calculated as a ratio by dividing the difference in the number of assistance items included per common unit time, such as one hour, by the total number of assistance items included in the generated plan information.

[0067] In step S502, the control unit 13 of the information processing device 10 displays the evaluation information generated in step S501 on the service administrator terminal 20. The control unit 13 of the information processing device 10 transmits the generated evaluation information to the administrator terminal 20 via the communication unit 11 and the network 30. The control unit 25 of the administrator terminal 20 receives the evaluation information generated by the information processing device 10 from the information processing device 10 via the network 30 and the communication unit 21. The control unit 25 of the administrator terminal 20 displays the received evaluation information on the output unit 24 and outputs it to the administrator.

[0068] Figure 8 is a sixth flowchart showing an example of an information processing method performed by the information processing device 10 in Figure 1. The sixth flowchart shown in Figure 8 shows another processing flow of the information processing method performed by the information processing device 10.

[0069] In step S600, the control unit 13 of the information processing device 10 receives classification information modified by the administrator from the service administrator terminal 20 via the network 30 and the communication unit 11 using the input unit 23 of the administrator terminal 20.

[0070] In step S601, the control unit 13 of the information processing device 10 updates the classification information stored in the storage unit 12 in step S100 of Figure 3 based on the classification information received in step S600.

[0071] Figure 9 is the first diagram illustrating an example of processing by the information processing device 10 in Figure 2. Figure 9 conceptually shows the intermediate processing from step S100 in Figure 3, when the control unit 13 of the information processing device 10 acquires care plan information, until the generation of plan information in step S101 and beyond.

[0072] When the control unit 13 of the information processing device 10 acquires care plan information in step S100 of Figure 3, it refers to the weekly service plan included in the care plan information. The control unit 13 extracts all assistance items associated with multiple users included in the referenced weekly service plan, for each user. The control unit 13 extracts the type of assistance that the caregiver will provide to the user and the user's identification information for all assistance items, for each user. At this time, the control unit 13 also extracts information such as the start time, end time, and duration of assistance set for each assistance item in the weekly service plan, while keeping them associated with the assistance item.

[0073] For example, the control unit 13 extracts all assistance items for user R01 who uses room XXX of the facility. The control unit 13 extracts the assistance items for grooming assistance that are performed during the designated time slots for user R01. Similarly, the control unit 13 extracts all assistance items set for other time slots for user R01.

[0074] For example, the control unit 13 extracts all assistance items for user R02 who is using room XXY of the facility. The control unit 13 extracts assistance items for dressing assistance that are performed during a predetermined time period for user R02. Similarly, the control unit 13 extracts all assistance items set for other time periods for user R02.

[0075] For example, the control unit 13 extracts all assistance items for user R03 who is using room XYY of the facility. The control unit 13 extracts assistance items for mobility assistance that will be provided during a specified time period for user R03. Similarly, the control unit 13 extracts all assistance items set for other time periods for user R03.

[0076] For example, the control unit 13 extracts all assistance items for user R04 who uses room YYY of the facility. The control unit 13 extracts the assistance items for grooming assistance that are performed during the designated time slots for user R04. Similarly, the control unit 13 extracts all assistance items set for other time slots for user R04.

[0077] The control unit 13 performs the same extraction process for other users included in the weekly service plan.

[0078] Figure 10 is a second figure illustrating an example of processing by the information processing device 10 in Figure 2. Figure 10 shows an example of primary information generated by the control unit 13 of the information processing device 10 in step S101 of Figure 3. For simplicity, the following explanation using Figure 10 will assume the facility is in operation at the time of its launch. More specifically, we will assume that the service provision plan for the facility is completely blank, and no assistance items are associated with any of the staff, and that one user, named R01, moves into room XXX of the facility.

[0079] At this time, the control unit 13 of the information processing device 10 extracts all assistance items included in the weekly service plan, as explained with reference to Figure 9, based on the care plan information of the user named R01 obtained in step S100 of Figure 3. The control unit 13 then assigns all the extracted assistance items one by one to each of the multiple caregivers, according to their work information. The control unit 13 first assigns one assistance item at a time to caregiver J01 from among the multiple caregivers. The control unit 13 assigns the assistance items within the same time period as the start and end times of the assistance items set in the weekly service plan, within the working hours of caregiver J01.

[0080] For example, the control unit 13 assigns "grooming" as an assistance item, setting the start time of assistance to 7:00 a.m., the start time of the employee J01's workday. The control unit 13 repeats the same process in sequence, assigning assistance items such as "dressing," "mobility," "eating," "mobility," "excretion," "oral care," etc., to employee J01.

[0081] The control unit 13 generates primary information for the user named R1 who will be using room XXX as planning information, and then performs the same processing as above each time a new user moves into the facility. For example, if there is an available time slot in the time schedule of staff member J01, the control unit 13 assigns the assistance items for the new user corresponding to that available time slot to staff member J01, within the limits that do not exceed the utilization rate within staff member J01's working hours. On the other hand, if, for example, there is no available time slot corresponding to staff member J01's time schedule, or if it exceeds the utilization rate within staff member J01's working hours, the control unit 13 sequentially assigns the assistance items for the new user to staff member J02, who is different from staff member J01.

[0082] The control unit 13 performs the same processing as described above each time a new user moves into the facility, and generates primary information regarding the provision of services to multiple users by multiple staff members as planning information.

[0083] Figure 11 is the third figure illustrating an example of processing by the information processing device 10 in Figure 2. Figure 11 conceptually shows how secondary information is generated in step S102 of the same figure based on the primary information generated by the control unit 13 of the information processing device 10 in step S101 of the same figure.

[0084] It is assumed that the control unit 13 generated primary information as shown in Figure 11 in step S101 of Figure 3. In this primary information, all assistance items for user R01 using room XXX are assigned to staff member J01, and all assistance items for user R02 using room XXY are assigned to staff member J02.

[0085] On the other hand, for user R03 using room XYY, there are no available time slots corresponding to the schedules of staff members J01 and J02 for the "excretion" assistance provided around 7:00 AM, from the start to the end of that assistance, and therefore it has been newly assigned to staff member J03. We assume that other assistance items for user R03 at other times are assigned to staff members J01 or J02.

[0086] For employees J01 and J02, assistance items are assigned in a way that maximizes their utilization rate during their working hours, while for employee J03, assistance items are assigned only during the 7:00 AM time slot. In such a case, the control unit 13 determines that employee J03 has a long gap in their timetable, and that the total assistance time for the assigned assistance items is uneven among the employees. Alternatively, the control unit 13 determines that the number of employees has been exceeded, for example, if the upper limit of two employees was predetermined in the work information acquired in step S100 of Figure 3.

[0087] The control unit 13 may perform the above-described determination process each time primary information is generated in step S101 of Figure 3. In the first flowchart of Figure 3, the control unit 13 may perform the above-described determination process between step S101 and step S102, and if it makes the above-described determination in the determination process, it may perform the secondary information generation process in step S102.

[0088] In the secondary information generation process, the control unit 13 rearranges the assistance items in the primary information generated in step S101 of Figure 3 according to the classification information so that the sum of assistance times for each assistance item is equalized for each worker. For example, the control unit 13 rearranges the assistance items in the primary information generated in step S101 of Figure 3 according to the classification information so that the number of workers providing the service is minimized. As a result, for example, long periods of idle time for workers are reduced.

[0089] For example, the control unit 13, with respect to the "excretion" assistance item assigned to worker J03, refers to the classification information acquired in step S100 of Figure 3 to determine whether the time period in which the assistance item is performed can be changed and, if so, the scope of the change. For example, if the control unit 13 determines that the time period in which the assistance item is performed can be changed within a range of about 10 minutes, and that worker J02 has free time within a 10-minute window in their time schedule, it will reassign the assistance item from worker J03 to worker J02.

[0090] The control unit 13 performs the same processing as described above each time primary information is generated and the above determination is made, and generates secondary information regarding the provision of services to multiple users by multiple employees as planning information.

[0091] Figure 12 is the fourth figure illustrating an example of processing by the information processing device 10 in Figure 2. The control unit 13 of the information processing device 10 displays the plan information generated according to the first flowchart in Figure 3 and the work plan included in the work information on the service administrator terminal 20, overlaid on each other. Figure 12 shows an example of the display information that the control unit 13 of the information processing device 10 displays using the output unit 24 of the administrator terminal 20.

[0092] The displayed information overlays primary data and work plans hour by hour within a single day. More specifically, the height of the hourly bar graphs shown in Figure 12 corresponds to the number of employees working during that time period. The number of employees is lower during the night shift from 8 PM to 6 AM, while it is higher during the rest of the day shift.

[0093] The black bars represent the total time spent on all direct tasks performed by the worker during the corresponding time period. In other words, the black bars represent the sum of the assistance times for all assistance items performed by the worker during the corresponding time period. The black bars represent the sum of the assistance times for all assistance items for each corresponding time period in the primary information generated in step S101 of Figure 3.

[0094] The bar graphs hatched with diagonal lines represent the total time spent on all indirect tasks performed by employees during the corresponding time period. The total time spent on indirect tasks is calculated based on the work information obtained in step S100 of Figure 3. The white-filled bar graphs represent the sum of all idle time experienced by employees during the corresponding time period. The sum of idle time is calculated by subtracting the total time spent on direct tasks and the total time spent on indirect tasks from the value obtained by multiplying the number of employees for each time period, as included in the work information obtained in step S100 of Figure 3, by 60 minutes.

[0095] Figure 13 is the fifth figure illustrating an example of processing by the information processing device 10 in Figure 2. Figure 13 shows the bar graph in Figure 12 when only the black-filled bars representing primary information are extracted.

[0096] As described above, the control unit 13 generates secondary information in step S102 of Figure 3 based on the primary information generated in step S101 of the same figure. At this time, the control unit 13 generates secondary information by rearranging the assistance items in the primary information according to the classification information so that the sum of assistance times for each assistance item is leveled out for each worker. In addition, as shown in Figure 13, the control unit 13 may generate secondary information by rearranging the assistance items in the primary information according to the classification information so that the sum of assistance times for each assistance item is leveled out for each time period.

[0097] As shown in Figure 13, the total assistance time for each assistance item is significantly higher during the 11:00 time slot, while it is lower during the 16:00 time slot. Therefore, the control unit 13 rearranges the assistance items that are assigned to the 11:00 time slot and whose implementation time can be changed from the 11:00 time slot to the 16:00 time slot according to the classification information. As a result, the bar graph, which had a significantly higher total assistance time for each assistance item during the 11:00 time slot, is leveled out, and the bar graphs for all time slots fit within the solid-line area shown in Figure 13.

[0098] Figure 14 is the sixth figure illustrating an example of processing by the information processing device 10 in Figure 2. Figure 14 shows the bar graph in Figure 12, but only the bar graphs hatched with diagonal lines, which represent indirect work, are extracted. In addition to leveling out the assistance items in the primary information, the control unit 13 may rearrange the indirect work so that the total work time for indirect work is leveled out for each time period.

[0099] As shown in Figure 14, the total working hours for indirect tasks are high during the 8:00-13:00 and 16:00-18:00 time slots, while the total working hours for indirect tasks are low during the 6:00, 15:00, and 19:00 time slots. Therefore, the control unit 13, for example, rearranges indirect tasks assigned to the 11:00 time slot that can be changed to the 15:00 time slot. The control unit 13 also rearranges indirect tasks assigned to the 18:00 time slot that can be changed to the 19:00 time slot. As a result, the total working hours for indirect tasks are leveled out across time slots, and the number of time slots in which the bar graph falls within the solid-line area shown in Figure 14 increases.

[0100] Figure 15 is the seventh figure illustrating an example of processing by the information processing device 10 in Figure 2. Figure 15 conceptually shows how tertiary information is generated in step S103 of the same figure based on the secondary information generated by the control unit 13 of the information processing device 10 in step S102 of Figure 3.

[0101] It is assumed that the control unit 13 generated secondary information as shown in Figure 15 in step S102 of Figure 3. In this secondary information, similar to Figure 11, all assistance items for user R01 using room XXX are assigned to staff member J01, and all assistance items for user R02 using room XXY are assigned to staff member J02.

[0102] On the other hand, for user R03 using room XYY, the "changing clothes" assistance provided around 7:00 AM was initially assigned to worker J03 in the initial information stage, but was reassigned from worker J03 to worker J02 due to leveling in the secondary information stage. As a result, as shown by the dashed line in Figure 15, the assistance time overlaps with the start time of worker J02's shift, exceeding worker J02's working hours.

[0103] In such a case, the control unit 13 determines that the assistance time for worker J02, as determined by the assistance item, is set outside of worker J02's working hours, as included in the work information. Alternatively, the control unit 13 determines that the total working hours of multiple workers can be reduced by changing the work information in the secondary information. For example, the control unit 13 determines that there are no assistance items for worker J03 during the 7:00 AM time slot, and that the total working hours of multiple workers can be reduced by changing worker J03's work start time from 7:00 AM to 8:00 AM to shorten their working hours.

[0104] The control unit 13 may perform the above-described determination process each time secondary information is generated in step S102 of Figure 3. In the first flowchart of Figure 3, the control unit 13 may perform the above-described determination process between step S102 and step S103, and if it makes the above-described determination in the determination process, it may perform the tertiary information generation process in step S103.

[0105] In the process of generating the tertiary information, the control unit 13 modifies the work information in the secondary information generated in step S102 of Figure 3 to generate tertiary information so that assistance time is not set outside of the working hours of the worker included in the work information. For example, the control unit 13 generates tertiary information for a plan where the start time of worker J02's work is shifted from 7:00 a.m. to 6:50 a.m., extending the working hours by 10 minutes. As a result, the control unit 13 ensures that the assistance time for the "changing clothes" assistance item for user R03 is not set outside of worker J02's working hours.

[0106] In addition, the control unit 13 may, in the process of generating the tertiary information, modify the work information in the secondary information generated in step S102 of Figure 3 to generate tertiary information that reduces the total working hours of multiple employees. For example, the control unit 13 generates tertiary information for a plan where employee J02's start time is shifted from 7:00 AM to 6:50 AM, extending their working hours by 10 minutes, while employee J03's start time is shifted from 7:00 AM to 8:00 AM, shortening their working hours by 60 minutes. As a result, the control unit 13 reduces the total working hours of multiple employees.

[0107] The control unit 13, for example, performs the above-mentioned work information modification process while referring to the work information acquired in step S100 of Figure 3 to determine whether the employee's start time and end time can be changed and, if so, the scope of the changes.

[0108] The control unit 13 performs the same processing as described above each time secondary information is generated and the above determination is made, and generates tertiary information regarding the provision of services to multiple users by multiple employees as planning information.

[0109] In step S104 of Figure 3, the control unit 13 displays the tertiary information generated according to the above process on the administrator terminal 20. At this time, the control unit 13 may extract only specific types of assistance items from the tertiary information generated in step S103 of Figure 3 and display them on the service administrator terminal 20. For example, the control unit 13 may use the input unit 23 of the administrator terminal 20 to extract only specific types of assistance items selected by the administrator and display them on the output unit 24 of the administrator terminal 20.

[0110] For example, when the administrator selects "grooming," the control unit 13 extracts and displays only the assistance items related to "grooming" in the tertiary information based on Figure 15, and hides the other assistance items in the timetable. To illustrate with Figure 15 as an example, in the timetable, only the assistance items related to "grooming" for worker J01 from 7:00 AM are displayed, and other types of assistance items are not displayed. The same processing applies to other types of assistance items such as "dressing," "mobility," "eating," "excretion," "oral care," and "diapers."

[0111] According to the embodiment described above, it is possible to improve the technology related to supporting the creation of a comprehensive service provision plan for multiple users receiving care or medical services. The information processing device 10 generates plan information regarding the provision of services to multiple users by multiple workers, and can support the creation of a service provision plan by the manager of a care facility, for example, even when services are provided from workers to users on a multiple-to-multiple basis rather than on a one-to-one basis in a care facility. The information processing device 10 can improve the efficiency of the work of managers involved in creating service provision plans for care or medical services.

[0112] The information processing device 10 assigns assistance items included in the care plan information one by one to each of the multiple staff members, according to their work information, and generates primary information as plan information. This makes it possible for the information processing device 10 to automatically assign assistance items for users to staff members, for example, when the service provision plan is completely blank, such as when a facility is being established. The information processing device 10 can support the creation of a service provision plan by the administrator when a facility is opened.

[0113] The information processing device 10 rearranges the assistance items in the primary information according to the classification information so that the sum of assistance time for each assistance item is equalized for each worker, and generates secondary information as planning information. In this way, the information processing device 10 can correct for the concentration, imbalance, or long periods of idle time in assistance items that occur when all of the user's assistance items are assigned to workers in order in the primary information. The information processing device 10 can optimize the planning information step by step so that the sum of assistance time for each assistance item is equalized for each worker.

[0114] The information processing device 10 modifies the work information in the secondary information to generate tertiary information as planning information so that assistance time is not set outside of the working hours of the workers included in the work information. This makes it possible for the information processing device 10 to reduce the total working hours of multiple workers. As shown in the example in Figure 15, the information processing device 10 can slightly extend the working hours of worker J02 while significantly reducing the working hours of worker J03, and can optimize the planning information in stages by comprehensively considering the working hours of multiple workers.

[0115] The information processing device 10 outputs a service provision plan based on the acquired machine learning model and displays it on the administrator terminal 20 used by the administrator. For example, the administrator finalizes the service provision plan by individually modifying the tertiary information finally displayed on the administrator terminal 20 in step S104 of Figure 3 according to the characteristics of the facility. The information processing device 10 can also learn the modifications obtained during this modification process based on the machine learning model. The information processing device 10 can directly provide the administrator with a final service provision plan that also reflects the trends in such modifications to the tertiary information.

[0116] When the information processing device 10 determines that the workload information related to the work of the personnel in the generated plan information exceeds a threshold, it issues a warning to the service administrator terminal 20. This allows the information processing device 10 to prompt the administrator to make minor adjustments to the plan information displayed on the administrator terminal 20. The administrator can then make minor adjustments to the plan information and finalize the service provision plan. For example, the administrator can check the warning content from the administrator terminal 20, select or discard items according to the characteristics of the facility, and make appropriate minor adjustments to the allocation of assistance items and work plans in relation to the warnings that require attention.

[0117] The information processing device 10 displays a comparison of standard information determined for each facility where the service is provided and the information corresponding to the standard information in the generated plan information on the service administrator terminal 20. This allows the administrator to verify the validity of the generated plan information by comparing it with the standard information determined for each facility. The administrator can also evaluate the difference between the information corresponding to the standard information in the generated plan information and the standard information itself and determine whether it is acceptable or not.

[0118] The information processing device 10 generates evaluation information for the current service provision plan based on the generated plan information and displays it on the service administrator terminal 20. This also enables the information processing device 10 to provide consulting functionality for the current service provision plan already created by the administrator themselves at existing facilities. For example, the information processing device 10 extracts all assistance items for all users based on care plan information included in the current service provision plan and generates primary, secondary, and tertiary information from scratch according to the first flowchart shown in Figure 3.

[0119] The administrator can verify the validity of the current delivery plan by comparing it with the plan information newly generated by the information processing device 10. The administrator can also evaluate the difference between the generated plan information and the current delivery plan and consider revising the current delivery plan. Based on the generated evaluation information, the information processing device 10 can also propose a revision of the current delivery plan to the administrator.

[0120] The information processing device 10 calculates a score representing the difference in assistance items between the current service provision plan and the generated plan information. This allows the information processing device 10 to propose a review of the current service provision plan to the administrator based on objective indicators such as the score. The administrator can verify the validity of the current service provision plan by reviewing the score calculated by the information processing device 10. The administrator can also evaluate the calculated score and consider reviewing the current service provision plan. The administrator can easily grasp the effectiveness of the current service provision plan and the room for improvement based on objective numerical data.

[0121] The information processing device 10 receives the corrected classification information from the service administrator terminal 20 and updates the classification information. This allows the information processing device 10 to obtain individual classification information for each facility, tailored to the trends of service users, the characteristics of service providers, and the characteristics of the facility. Administrators can also customize the classification information individually for each facility.

[0122] The information processing device 10 extracts only specific types of assistance items from the generated plan information and displays them on the service administrator terminal 20. This allows the administrator to easily extract only the necessary information from the plan information displayed on the output unit 24 of the administrator terminal 20 and perform the necessary checks for creating the service provision plan. When creating the service provision plan, the administrator can easily visually grasp the effectiveness and areas for improvement of the plan information generated by the information processing device 10.

[0123] The information processing device 10 displays the generated plan information and the work plan included in the work information on the service administrator terminal 20, overlaid on each other. This allows the information processing device 10 to easily visually demonstrate to the administrator the effectiveness of the plan information regarding the provision of services. By displaying the generated plan information in comparison with the work plan on a graph, the information processing device 10 can easily visually demonstrate the workload of employees, the appropriateness of securing employee break times, and the validity of other aspects of the work plan. The information processing device 10 can visually prompt the administrator to confirm the validity of the generated plan information.

[0124] Based on the planning information generated by the information processing device 10, the administrator can create a service provision plan that is reasonable for both the staff and the users. For example, the administrator can create a service provision plan that has an appropriate utilization rate for the staff and sufficient assistance time for the users.

[0125] Based on the planning information generated by the information processing device 10, administrators can create service delivery plans that are efficient for both staff and users. For example, administrators can create service delivery plans that reduce unnecessary movement of staff across multiple floors of the facility and reduce assistance at inappropriate times that do not meet the needs of users.

[0126] The administrator can create a consistent service delivery plan for the staff based on the planning information generated by the information processing device 10. For example, the administrator can also create a service delivery plan based on secondary information generated by the information processing device 10, in which the sum of assistance time for each assistance item is standardized for each staff member.

[0127] While this disclosure has been described based on the drawings and embodiments, it should be noted that those skilled in the art can make various modifications and alterations based on this disclosure. Therefore, it should be noted that these modifications and alterations are within the scope of this disclosure. For example, the functions included in each configuration or step can be rearranged in a logically consistent manner, and multiple configurations or steps can be combined into one or divided.

[0128] For example, it is also possible to configure a general-purpose electronic device such as a smartphone or computer to function as the information processing device 10 according to the above-described embodiment. Specifically, a program describing the processing content that realizes each function of the information processing device 10 according to the embodiment is stored in the memory of the electronic device, and the processor of the electronic device reads and executes the program. Therefore, this disclosure can also be implemented as a program that can be executed by a processor.

[0129] Alternatively, the disclosure may also be realized as a non-temporary computer-readable medium storing a program executable by one or more processors for causing an information processing device 10 or the like to perform each function according to one embodiment. It should be understood that these are also included within the scope of the disclosure.

[0130] For example, at least some of the processing operations performed in the information processing device 10 in the above-described embodiment may be performed in the administrator terminal 20. For example, instead of the information processing device 10, the administrator terminal 20 itself may perform the above-described series of processing operations relating to the information processing device 10. At least some of the processing operations performed in the administrator terminal 20 may be performed in the information processing device 10.

[0131] In the above embodiment, the information processing device 10 was described as generating primary information by assigning assistance items included in the care plan information one by one to each of the multiple caregivers in accordance with their work information, but it is not limited to this. The information processing device 10 may generate primary information by other means. For example, the information processing device 10 may randomly assign assistance items one by one to each of the multiple caregivers in accordance with their work information.

[0132] In the above embodiment, the information processing device 10 was described as rearranging the assistance items in the primary information according to the classification information so that the sum of the assistance times for each assistance item is equalized for each caregiver to generate secondary information, but it is not limited to this. The information processing device 10 may rearrange the assistance items according to the care plan information instead of, or in addition to, the classification information. For example, the information processing device 10 may perform a determination of whether to move assistance items in the primary information and reduce or add assistance times, etc., according to the assessment information, short-term and long-term goals in nursing care, and short-term and long-term goals in treatment, etc. included in the care plan information.

[0133] The information processing device 10 does not have to generate the secondary information described above. For example, if the information processing device 10 determines that it is unnecessary based on the determination process performed between steps S101 and S102 in Figure 3, such as when a facility is started up, it will not generate the secondary information. Alternatively, even if the information processing device 10 determines that the total assistance time is uneven among multiple workers, or that the maximum number of workers has been exceeded, it may not generate the secondary information and instead issue a warning from the service administrator terminal 20.

[0134] Figure 16 is the eighth figure illustrating an example of processing by the information processing device 10 in Figure 2. Unlike Figures 10 and 11, the following explanation using Figure 16 assumes a situation where the facility is at full occupancy, rather than during its initial setup. More specifically, it assumes a scenario where one resident leaves the facility when all service provision plans are filled, and a new resident, named R20, moves into room WZZ of the facility.

[0135] The control unit 13 of the information processing device 10 extracts all assistance items included in the weekly service plan based on the acquired care plan information of user R20, as explained using Figure 9. The control unit 13 assigns the assistance items to staff members who have free time during the same time period as the start and end times of the assistance items set in the weekly service plan. For example, for grooming assistance for user R20 starting at 7:00 a.m., the information processing device 10 assigns it directly to staff member J02, who has free time during the same time period, as shown by the solid arrow in Figure 16.

[0136] On the other hand, if there are no staff members with available time slots at the same time as the start and end times of the assistance items set in the weekly service plan, the control unit 13 of the information processing device 10 rearranges the predetermined assistance items already assigned to staff members according to the classification information. The control unit 13 then assigns new assistance items for user R20 to the available time slots created by this rearrangement.

[0137] For example, regarding grooming assistance for user R20 starting at 7:10 AM, as shown by the dashed arrow in Figure 16, there are no staff members available during that time slot. Therefore, the control unit 13, for example, refers to the classification information to staff member J02, who has available time slots in the vicinity of that time slot, to determine whether the time slot in which the assistance item is performed can be changed and, if so, the scope of the change.

[0138] For example, if the time frame in which the assistance item is performed can be changed within a range of about 10 minutes, and there is free time within 10 minutes in the time schedule of worker J02, the control unit 13 rearranges the assistance item as shown by the dashed arrow in Figure 16. More specifically, the control unit 13 moves the time frame in which the assistance item is performed forward by within 10 minutes. The control unit 13 then allocates grooming assistance to user R20 starting at 7:10 a.m. to worker J02 during the free time created by this rearrangement.

[0139] In the above embodiment, the information processing device 10 was described as modifying the work information in the secondary information to generate tertiary information so that assistance time is not set outside of the working hours of the employee included in the work information, but it is not limited to this. The information processing device 10 does not have to generate such tertiary information. For example, the information processing device 10 does not generate tertiary information if it is determined to be unnecessary by the above determination process performed between steps S102 and S103 in Figure 3, such as when the facility is started up. Alternatively, even if the information processing device 10 determines that assistance time has been set outside of working hours, or that the total working hours have been reduced, it may not generate tertiary information and instead issue a warning from the service administrator terminal 20.

[0140] In the above embodiment, the information processing device 10 is described as displaying the tertiary information generated in step S103 of Figure 3 on the administrator terminal 20, but it is not limited to this. The information processing device 10 may also display the information generated as planning information on the administrator terminal 20. The information processing device 10 may also display at least one of the primary information, secondary information, and tertiary information on the administrator terminal 20.

[0141] In the above embodiment, the information processing device 10 outputs a provision plan based on the acquired machine learning model and displays it on the administrator terminal 20 used by the administrator, but this is not limited to this. The information processing device 10 does not have to perform such machine learning processing.

[0142] In the above embodiment, the information processing device 10 was described as performing calculations related to the machine learning model itself and constructing the machine learning model, but it is not limited to this. The information processing device 10 may also acquire a machine learning model by receiving an already constructed machine learning model from any other external device via the network 30 and the communication unit 11.

[0143] In the above embodiment, it was explained that the information processing device 10, when it determines that the workload information related to the employee's work exceeds a threshold in the tertiary information generated in step S103 of Figure 3, issues a warning from the service administrator terminal 20, but it is not limited to this. The information processing device 10 may, instead of or in addition to the tertiary information, perform each process of the third flowchart shown in Figure 5 based on at least one of the primary information and the secondary information. Alternatively, the information processing device 10 may not perform each process of the third flowchart shown in Figure 5 at all.

[0144] In the above embodiment, the information processing device 10 is described as comparing and displaying on the service administrator terminal 20 the standard information determined for each facility where the service is provided and the information corresponding to the standard information in the generated tertiary information, but it is not limited to this. The information processing device 10 may perform each process of the fourth flowchart shown in Figure 6 based on at least one of the primary information and the secondary information, instead of or in addition to the tertiary information. Alternatively, the information processing device 10 may not perform each process of the fourth flowchart shown in Figure 6 at all.

[0145] In the above embodiment, the information processing device 10 is described as generating evaluation information of the current service provision plan based on the generated tertiary information and displaying it on the service administrator terminal 20, but it is not limited to this. The information processing device 10 may perform each process of the fifth flowchart shown in Figure 7 based on at least one of the primary information and the secondary information, instead of or in addition to the tertiary information. Alternatively, the information processing device 10 may not perform each process of the fifth flowchart shown in Figure 7 at all.

[0146] In the above embodiment, the information processing device 10 was described as calculating a score representing the difference in assistance items between the current provision plan and the generated plan information, but it is not limited to this. The information processing device 10 does not have to perform such a score calculation process.

[0147] In the above embodiment, the score was described as including, for example, a ratio calculated by dividing the difference in the number of assistance items included per common unit time, such as one hour, by the total number of assistance items included in the generated plan information, but it is not limited to this. The score may also include, for example, a ratio calculated by dividing the number of assistance items whose start times differ from each other by a predetermined range between the current provision plan and the generated plan information by the total number of assistance items included in the generated plan information. In addition, the score may be directly expressed as a difference value or the like, rather than as a ratio.

[0148] In the above embodiment, it was explained that the information processing device 10 receives the corrected classification information from the service administrator terminal 20 and updates the classification information, but this is not limited to this. The information processing device 10 does not have to perform such an update process.

[0149] In the above embodiment, the information processing device 10 was described as extracting only specific types of assistance items from the generated tertiary information and displaying them on the service administrator terminal 20, but it is not limited to this. The information processing device 10 may perform such display processing based on at least one of the primary information and secondary information, instead of or in addition to the tertiary information. Alternatively, the information processing device 10 may not perform such display processing at all.

[0150] In the above embodiment, the information processing device 10 is described as displaying the generated primary information and the work plan included in the work information superimposed on each other on the service administrator terminal 20, but it is not limited to this. The information processing device 10 may perform such display processing based on at least one of the secondary information and the tertiary information, instead of or in addition to the primary information. Alternatively, the information processing device 10 may not perform such display processing at all.

[0151] Some embodiments of the present disclosure are described below. However, it should be noted that the embodiments of the present disclosure are not limited to these. [Note 1] An information processing method that supports the creation of a service provision plan in nursing care or medical services, To obtain care plan information for multiple users receiving the said service, work information for multiple employees providing the said service, and classification information for each assistance item of the said service, Based on the acquired care plan information, work information, and classification information, plan information regarding the provision of the services to the multiple users by the multiple workers is generated. including, Information processing methods. [Note 2] The information processing method described in Appendix 1, The generation of the aforementioned plan information includes, in order from one of the multiple workers, assigning the assistance items included in the care plan information one by one to the work information to generate primary information. Information processing methods. [Note 3] The information processing method described in Appendix 2, Generating the aforementioned planning information includes rearranging the assistance items in the primary information in accordance with the classification information so that the sum of the assistance times for each assistance item is equalized for each worker, thereby generating secondary information. Information processing methods. [Note 4] The information processing method described in Appendix 3, Generating the aforementioned planning information includes modifying the work information in the secondary information to generate tertiary information such that the assistance time is not set outside of the working hours of the employee included in the work information. Information processing methods. [Note 5] The information processing method described in Appendix 4, The process involves obtaining a machine learning model using the aforementioned tertiary information as explanatory variables and the service provision plan, which is ultimately determined by the administrator in providing the service based on the aforementioned tertiary information, as the dependent variable. Based on the acquired machine learning model, the provision plan is output and displayed on the administrator terminal used by the administrator. Further including, Information processing methods. [Note 6] An information processing method described in any one of the appendices 1 to 5, The generated plan information further includes issuing a warning from the service administrator terminal if it is determined that the workload information related to the employee's work exceeds a threshold. Information processing methods. [Note 7] An information processing method described in any one of the appendices 1 to 6, The service further includes comparing and displaying standard information determined for each facility where the service is provided, and information corresponding to the standard information in the generated plan information, on the service administrator's terminal. Information processing methods. [Note 8] An information processing method described in any one of the appendices 1 to 7, To obtain information on the current service provision plan at the facility where the aforementioned service is provided, Based on the generated plan information, evaluation information of the current provision plan obtained is generated, The generated evaluation information is displayed on the administrator terminal of the service, Further including, Information processing methods. [Note 9] The information processing method described in Appendix 8, Generating the aforementioned evaluation information includes calculating the difference between the current provision plan and the generated plan information regarding the assistance items as a score. Information processing methods. [Note 10] An information processing method described in any one of the appendices 1 to 9, The further includes receiving the modified classification information from the service administrator terminal and updating the classification information, Information processing methods. [Note 11] An information processing method described in any one of the appendices 1 to 10, The further includes extracting only specific types of assistance items from the generated plan information and displaying them on the service administrator terminal. Information processing methods. [Note 12] An information processing method described in any one of the appendices 1 to 11, The service administrator terminal further includes displaying the generated plan information and the work plan included in the work information overlaid on each other. Information processing methods. [Note 13] An information processing device that performs the information processing method described in any one of the appendices 1 to 12, The administrator terminal for the service used by the administrator in providing the said service, Equipped with, Information processing system. [Note 14] An information processing device that assists in the creation of a service provision plan for long-term care or medical services, A control unit that acquires care plan information for multiple users receiving the service, work information for multiple employees providing the service, and classification information for each assistance item of the service, and generates plan information regarding the provision of the service to the multiple users by the multiple employees based on the acquired care plan information, work information, and classification information. Equipped with, Information processing device. [Note 15] An information processing device that assists in creating service provision plans for long-term care or medical services, To obtain care plan information for multiple users receiving the said service, work information for multiple employees providing the said service, and classification information for each assistance item of the said service, Based on the acquired care plan information, work information, and classification information, plan information regarding the provision of the services to the multiple users by the multiple workers is generated. Perform an action that includes program. [Explanation of symbols]

[0152] 1. Information Processing System 10 Information Processing Devices 11 Communications Department 12 Storage section 13 Control Unit 20 Administrator terminals 21 Communications Department 22 Memory section 23 Input section 24 Output section 25 Control Unit 30 Networks

Claims

1. An information processing method that supports the creation of a service provision plan in nursing care or medical services, To obtain care plan information for multiple users receiving the said service, work information for multiple employees providing the said service, and classification information for each assistance item of the said service, Based on the acquired care plan information, work information, and classification information, plan information regarding the provision of the services to the multiple users by the multiple workers is generated. including, Information processing methods.

2. The information processing method according to claim 1, The generation of the aforementioned plan information includes, in order from one of the multiple workers, assigning the assistance items included in the care plan information one by one to the work information to generate primary information. Information processing methods.

3. The information processing method according to claim 2, Generating the aforementioned planning information includes rearranging the assistance items in the primary information in accordance with the classification information so that the sum of the assistance times for each assistance item is equalized for each worker, thereby generating secondary information. Information processing methods.

4. The information processing method according to claim 3, Generating the aforementioned planning information includes modifying the work information in the secondary information to generate tertiary information such that the assistance time is not set outside of the working hours of the employee included in the work information. Information processing methods.

5. The information processing method according to claim 4, The process involves obtaining a machine learning model using the aforementioned tertiary information as explanatory variables and the service provision plan, which is ultimately determined by the administrator in providing the service based on the aforementioned tertiary information, as the dependent variable. Based on the acquired machine learning model, the provision plan is output and displayed on the administrator terminal used by the administrator. Further including, Information processing methods.

6. An information processing method according to any one of claims 1 to 5, The generated plan information further includes issuing a warning from the service administrator terminal if it is determined that the workload information related to the employee's work exceeds a threshold. Information processing methods.

7. An information processing method according to any one of claims 1 to 5, The service administrator terminal further includes comparing and displaying standard information determined for each facility where the service is provided with information corresponding to the standard information in the generated plan information. Information processing methods.

8. An information processing method according to any one of claims 1 to 5, To obtain information on the current service provision plan at the facility where the aforementioned service is provided, Based on the generated plan information, evaluation information of the current provision plan obtained is generated, The generated evaluation information is displayed on the administrator terminal of the service, Further including, Information processing methods.

9. The information processing method according to claim 8, Generating the aforementioned evaluation information includes calculating the difference between the current provision plan and the generated plan information regarding the assistance items as a score. Information processing methods.

10. An information processing method according to any one of claims 1 to 5, The further includes receiving the modified classification information from the service administrator terminal and updating the classification information, Information processing methods.

11. An information processing method according to any one of claims 1 to 5, The further includes extracting only specific types of assistance items from the generated plan information and displaying them on the service administrator terminal. Information processing methods.

12. An information processing method according to any one of claims 1 to 5, The service administrator terminal further includes displaying the generated plan information and the work plan included in the work information overlaid on each other. Information processing methods.

13. An information processing device that performs the information processing method described in any one of claims 1 to 5, The administrator terminal for the service used by the administrator in providing the said service, Equipped with, Information processing system.

14. An information processing device that assists in the creation of a service provision plan for long-term care or medical services, A control unit that acquires care plan information for multiple users receiving the service, work information for multiple employees providing the service, and classification information for each assistance item of the service, and generates plan information regarding the provision of the service to the multiple users by the multiple employees based on the acquired care plan information, work information, and classification information. Equipped with, Information processing device.

15. An information processing device that assists in creating service provision plans for long-term care or medical services, To obtain care plan information for multiple users receiving the said service, work information for multiple employees providing the said service, and classification information for each assistance item of the said service, Based on the acquired care plan information, work information, and classification information, plan information regarding the provision of the services to the multiple users by the multiple workers is generated. Perform an action that includes program.

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