Project support system

Abstract

Providing a case support system that can assist with real estate transactions such as buying, selling, and leasing of properties for users of long-term care services. [Solution] The case support system includes a user information storage means 10 that stores user information relating to care workers and users of care services; a case information storage means 11 that stores user case information transmitted from a care worker terminal 3 or user terminal 4 used by a care worker or user authenticated based on the user information, in association with the user or care worker; a status update means 12 that updates the status of the user's case stored in the case information storage means 11 from a service provider terminal 5 used by a service provider that supports the user's case; and a status provision means 13 that provides the status of the user's case stored in the case information storage means 11 to the care worker terminal 3 or user terminal 4.

Description

Technical Field

[0001] The present invention relates to a case support system for supporting cases such as real estate transactions, such as buying, selling, renting, etc. of real estate properties of users of care services.

Background Art

[0002] Conventionally, when wanting to rent or buy a real estate property, it is common to visit real estate companies to search for real estate properties, or to search for real estate companies and real estate properties from portal sites of real estate property information (see, for example, Non-Patent Documents 1 and 2). Also, when wanting to sell or rent a real estate property, it is common to request mediation from a real estate company.

[0003] Further, as a real estate mediation device, for example, Patent Document 1 discloses an information presentation unit that presents property information regarding a real estate property acquired from a seller, a selection reception unit that receives selection information regarding the real estate property from a buyer, an information mediation unit that mediates mediation information regarding the transaction of the real estate property indicated by the selection information between the seller and the buyer, and a specific reception unit that receives specific information for identifying the real estate property from among the real estate properties indicated by the selection information from the buyer.

[0004] Also, for example, Patent Document 2 discloses a server device having a registration unit that receives information regarding a request for a real estate property from a terminal device operated by a requester and registers it in a database, a distribution unit that distributes information regarding the request for the real estate property registered in the database to a terminal device operated by a member when it detects that the information regarding the request for the real estate property has been registered in the database, and a notification unit that receives an application for the request from a terminal device operated by a member and notifies the requester's terminal device that an application has been made.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

[0006] [Non-Patent Document 1] "LIFULL HOME'S Japan's largest real estate and housing information site", [online], LIFULL Co., Ltd., [searched August 30, 2024], Internet<URL:https: / / www.homes.co.jp / > [Non-Patent Document 2] "SUUMO", [online], Recruit Co., Ltd., [searched August 30, 2024], Internet<URL:https: / / suumo.jp / > [Overview of the Initiative] [Problems that the invention aims to solve]

[0007] In recent years, the handling of the residences of elderly people when they move into care facilities has become a problem. In particular, for elderly people without relatives, even if they want to sell or rent their homes, there is no one to ask a real estate company to act as an intermediary on their behalf, so the properties are sometimes left neglected and become dormant properties. Similar problems also occur for users of medical, nursing, and welfare facilities.

[0008] Therefore, the present invention aims to provide a case support system that can assist with real estate transactions such as buying, selling, or leasing of real estate properties for users of long-term care services. [Means for solving the problem]

[0009] The present invention provides a case support system that includes: a user information storage means for storing user information relating to care workers who provide care services and users who use care services; a case information storage means for storing information relating to a user's case transmitted from a terminal used by a care worker authenticated based on the user information stored in the user information storage means (hereinafter referred to as the "care worker terminal") in association with the user, or for storing information relating to a user's case transmitted from a terminal used by a user authenticated based on the user information stored in the user information storage means (hereinafter referred to as the "user terminal") in association with the care worker; a status update means for updating the status of a user's case stored in the case information storage means from a terminal used by a service provider who provides support for a user's case (hereinafter referred to as the "service provider terminal"); and a status provision means for providing the status of a user's case stored in the case information storage means to a care worker terminal authenticated based on the user information stored in the user information storage means or to a user terminal authenticated based on the user information stored in the user information storage means.

[0010] According to the case support system of the present invention, information regarding cases such as real estate transactions, including buying, selling, or leasing of real estate properties, of users of care services is transmitted from the care worker's terminal or the user's terminal and stored in the case information storage means in association with the user or care worker, respectively. Based on the information stored in this case information storage means, the service provider can provide support. Furthermore, when the service provider updates the status of a user's case using the service provider terminal, this information is provided to the care worker's terminal or the user's terminal, allowing the user or care worker to check the status of the case.

[0011] The case support system of the present invention preferably includes a messaging means for exchanging messages between a worker terminal or user terminal and a service provider terminal. This makes it possible for care workers or users to directly exchange messages with service providers.

[0012] The present invention provides a computer that functions as a user information storage means for storing user information relating to care workers providing care services and users utilizing care services; a case information storage means for storing information relating to a user's case transmitted from a terminal used by a care worker (care worker terminal) authenticated based on the user information stored in the user information storage means, in association with the user; or for storing information relating to a user's case transmitted from a terminal used by a user (user terminal) authenticated based on the user information stored in the user information storage means, in association with the care worker; a status update means for updating the status of a user's case stored in the case information storage means from a terminal used by a service provider that provides support for a user's case (service provider terminal); and a status provision means for providing the status of a user's case stored in the case information storage means to a care worker terminal authenticated based on the user information stored in the user information storage means or to a user terminal authenticated based on the user information stored in the user information storage means. A computer executing this case support program can achieve the same functions and effects as the case support system of the present invention described above. [Effects of the Invention]

[0013] (1) According to the present invention, service providers can support real estate transactions such as buying, selling, or leasing of real estate properties for users of care services, and can prevent cases from being left unattended. In addition, users or care workers can check the status of cases being supported by the service provider, and information can be shared between users or care workers and service providers.

[0014] (2) The configuration includes a messaging means for exchanging messages between the worker terminal or user terminal and the service provider terminal, so that care workers or users can directly exchange messages with service providers and more detailed information can be shared between users or care workers and service providers. [Brief explanation of the drawing]

[0015] [Figure 1] This is a schematic configuration diagram of the case support system in an embodiment of the present invention. [Figure 2] This is a block diagram of the case support system in FIG. 1. [Figure 3] This is a diagram showing an example of the top screen of the case support system displayed on the staff terminal. [Figure 4] This is a diagram showing an example of the "Responsible User Registration" screen displayed on the staff terminal. [Figure 5] This is a diagram showing an example of the "Consultation via App" screen displayed on the staff terminal. [Figure 6] This is a diagram showing an example of the "Input of Real Estate Sale Details" screen displayed on the staff terminal. [Figure 7] This is a diagram showing an example of the input screen for case information of "Real Estate Sale Consultation" displayed on the staff terminal. [Figure 8] This is a diagram showing an example of the input screen for case information of "Real Estate Sale Consultation" displayed on the staff terminal. [Figure 9] This is a diagram showing an example of the input screen for case information of "Nursing Facility Introduction" displayed on the staff terminal. [Figure 10] This is a diagram showing an example of the input screen for case information of "Nursing Facility Introduction" displayed on the staff terminal. [Figure 11] This is a diagram showing an example of the "Consultation List" screen displayed on the staff terminal. [Figure 12] This is a diagram showing an example of the "Message" screen displayed on the staff terminal. [Figure 13] This is a diagram showing an example of the "Message" screen displayed on the staff terminal. [Figure 14] This is a diagram showing an example of the "User List" screen displayed on the service provider terminal. [Figure 15] This is a diagram showing an example of the "Case List" screen displayed on the service provider terminal. [Figure 16] This is a diagram showing an example of the "Message" screen displayed on the service provider terminal. [Modes for carrying out the invention]

[0016] Figure 1 is a schematic diagram of the case support system in an embodiment of the present invention, and Figure 2 is a block diagram of the case support system in Figure 1.

[0017] The case support system 1 in the embodiment of the present invention has a server 2 that can be accessed from a terminal used by a care worker providing care services (care worker terminal) 3, a terminal used by a user utilizing care services (user terminal) 4, and a terminal used by a service provider to support the user's case (service provider terminal 5).

[0018] Server 2 is a computer that, by executing a case support program, functions as a user information storage means 10 for storing user information, a case information storage means 11 for storing information related to cases, a status update means 12 for updating the status of cases, a status provision means 13 for providing the status of cases, and a message means 14 for exchanging messages.

[0019] The user information stored in the user information storage means 10 is information about care workers and users as users of the case support system 1. User information includes the user's authentication ID, password, user type (type such as care worker (e.g., care manager), user (e.g., general user)), full name, telephone number, email address, address, date of birth, and remarks. In addition, the user information of a user includes the assigned care worker (e.g., care manager).

[0020] The case information stored in the case information storage means 11 (hereinafter referred to as "case information") is, for example, information on real estate transactions such as the buying, selling, or leasing of real estate properties by users of care services. This case information includes the location of the property, the name of the owner, and the details of the consultation. Real estate transactions include selling real estate, moving to a new rental property, clearing and removing household goods, moving, introducing care facilities, and effective utilization of land and houses.

[0021] When a care worker accesses the server 2 from the care worker terminal 3, they are authenticated based on the user information stored in the user information storage means 10. The care worker enters case information into the care worker terminal 3 on behalf of the user of the care service they are responsible for and sends it to the server 2. The case information of the user sent from the care worker terminal 3 by the care worker, who has been authenticated based on the user information stored in the user information storage means 10, is stored in the case information storage means 11 in association with the user.

[0022] When a user accesses the server 2 from the user terminal 4, they are authenticated based on the user information stored in the user information storage means 10. The user enters their case information into the caregiver terminal 3 and sends it to the server 2. The case information of the user who has been authenticated based on the user information stored in the user information storage means 10 and sent from the user terminal 4 is stored in the case information storage means 11 in association with the assigned caregiver.

[0023] The status update means 12 is a means for updating the status of a user's case stored in the case information storage means 11 from the service provider terminal 5 used by the service provider who is assisting the user's case. The status items for a case include, for example, "Waiting for acceptance," "Accepted," "In progress," "Waiting for payment," "Payment received," "Completed," "Temporarily held," "Uncontracted closed," and "Contract cancelled."

[0024] The status provision means 13 is a means of providing the status of a user's case stored in the case information storage means 11 to the caregiver terminal 3 and the user terminal 4. The status provision means 13 provides the status of the user's case for the care service that the caregiver is in charge of to the caregiver terminal 3 of a caregiver who has been authenticated based on the user information stored in the user information storage means 10. The status provision means 13 also provides the status of the user's case to the user terminal 4 of a user who has been authenticated based on the user information stored in the user information storage means 10.

[0025] The messaging means 14 is a means for exchanging messages between the caregiver terminal 3 and the user terminal 4 and the service provider terminal 5. As described above, caregivers can send messages to the service provider from the authenticated caregiver terminal 3, and the service provider can receive and confirm these messages on the service provider terminal 5. On the other hand, the service provider can send messages to the caregiver from the service provider terminal 5, and the caregiver can receive and confirm these messages on the caregiver terminal 3.

[0026] Similarly, the messaging means 14 allows the user to send a message from the authenticated user terminal 4 to the service provider, as described above, and the service provider can receive and confirm this sent message on the service provider terminal 5. On the other hand, the service provider can send a message from the service provider terminal 5 to the user, and the user can receive and confirm this sent message on the user terminal 4.

[0027] Next, the operation of the case support system 1 with the above configuration will be explained using a specific example. Note that the following explanation will use the caregiver terminal 3, used by care workers, as an example, but the configuration and operation will be the same for the user terminal 4, used by users of care services. Furthermore, while each screen described below is a web application provided from server 2 to caregiver terminal 3, it can also be a native application pre-installed on caregiver terminal 3.

[0028] Figure 3 shows an example of the top screen of the case support system 1 displayed on the worker terminal 3. When a care worker accesses the server 2 from the worker terminal 3 and authenticates using the authentication ID and password stored in the user information storage means 10 beforehand, the top screen of the case support system 1 shown in Figure 3 is displayed on the worker terminal 3.

[0029] Figure 4 shows an example of the "Assigned User Registration" screen displayed on the caregiver terminal 3. On the "Assigned User Registration" screen shown in Figure 4, caregivers can register the users of the care services they are responsible for. When the "Show QR Code" button is pressed on this "Assigned User Registration" screen, a QR code (registered trademark) for assigned user registration is displayed. By scanning this QR code with their own user terminal 4, users can be registered in the user information storage means 10 in association with the caregiver.

[0030] Alternatively, pressing the "Send Email" button on the "Assigned User Registration" screen shown in Figure 4 generates an email containing a URL and a one-time password for assigned user registration. The caregiver sends this generated email to the user's email address. When the user accesses the URL and one-time password from the email they received, it becomes possible to register that user in association with the caregiver and register them in the user information storage means 10.

[0031] Figure 5 shows an example of the "Consult via App" screen displayed on the employee terminal 3. The "Consult via App" screen shown in Figure 5 displays buttons for registering real estate transactions of users of care services: "Sell Real Estate," "Move to a Rental Property," "Declutter and Remove Household Goods," "Move Out," "Care Facility Introduction," and "Other Effective Use of Land and Houses."

[0032] For example, when the "Sell Real Estate" button shown in Figure 5 is pressed, the "Enter Details of Real Estate Sale" screen shown in Figure 6 is displayed on the employee terminal 3. The "Enter Details of Real Estate Sale" screen shown in Figure 6 displays the "Consult about Real Estate Sale" button and the "Consult about Real Estate Sale Appraisal" button.

[0033] When the "Consult about selling real estate" button shown in Figure 6 is pressed, the input screen for "Consult about selling real estate" case information, shown in Figures 7 and 8, is displayed on the employee terminal 3. The care worker enters the case information into the employee terminal 3 on behalf of the user of the care service they are in charge of, as shown in Figure 7. The care worker also enters information about the user of the care service they are in charge of (user information) into the employee terminal 3, as shown in Figure 8, and sends it to the server 2. The server 2 stores the user's case information sent from the care worker's employee terminal 3 in the case information storage means 11, associating it with the user.

[0034] For example, when the "Nursing Home Introduction" button shown in Figure 5 is pressed, the input screen for "Nursing Home Introduction" case information shown in Figure 9 is displayed on the employee terminal 3. The care worker enters the case information into the employee terminal 3 on behalf of the user of the nursing care service they are in charge of, as shown in Figure 9. The care worker also enters information about the user of the nursing care service they are in charge of (user information) into the employee terminal 3, as shown in Figure 10, and sends it to the server 2. The server 2 stores the user's case information sent from the care worker's employee terminal 3 in the case information storage means 11, associating it with the user.

[0035] Figure 11 shows an example of the "Consultation List" screen displayed on the caregiver terminal 3. The "Consultation List" screen shown in Figure 11 displays a list of user case information stored in the case information storage means 11 in association with the caregiver on the caregiver terminal 3. In addition, the status of each user's case is provided to the caregiver terminal 3 by the status provision means 13, and the status such as "Contract Cancelled," "Temporarily Held," or "Waiting for Reservation" is displayed in the upper left corner of each case information on the "Consultation List" screen.

[0036] Figure 12 shows an example of the "Messages" screen displayed on the caregiver terminal 3. The "Messages" screen is provided by the messaging means 14. Messages can be exchanged between the caregiver terminal 3 and the service provider terminal 5 on the "Messages" screen. The "Messages" screen shown in Figure 12 displays a list of messages to be exchanged between the caregiver terminal 3 and the service provider terminal 5 for each user case information stored in the case information storage means 11 in association with the caregiver on the caregiver terminal 3.

[0037] Figure 13 shows an example of the "Messages" screen that appears when a case is selected from the message list in Figure 12. As shown in Figure 13, on this "Messages" screen, messages can be exchanged in a chat format between the employee terminal 3 and the service provider terminal 5.

[0038] Figure 14 shows an example of the "User List" screen displayed on the service provider terminal 5. Note that the screens described below are web applications provided from server 2 to service provider terminal 5, but they can also be native applications pre-installed on service provider terminal 5.

[0039] As shown in Figure 14, the "User List" screen displays a list of user information stored in the user information storage means 10. The service provider can also select users and caregivers from the list of user information displayed on the service provider terminal 5 to modify user information or input case information.

[0040] Figure 15 shows an example of the "Case List" screen displayed on the service provider terminal 5. The "Case List" screen shown in Figure 15 displays a list of user case information stored in the case information storage means 11 in association with care workers. The service provider can update the status of a case by selecting a case from the list of case information displayed on the service provider terminal 5 using the status update means 12.

[0041] Furthermore, service providers can exchange messages with users and caregivers for each case using the messaging system 14 from the "Case List" screen shown in Figure 15. Service providers can also exchange messages with users using the "Consultation-Oriented User Chat" button shown in Figure 15. In addition, service providers can exchange messages with caregivers using the "Shared User Chat" button.

[0042] Figure 16 shows an example of the "Messages" screen displayed on the service provider terminal 5. The "Messages" screen shown in Figure 16 is displayed when the "Shared User Chat" button shown in Figure 15 is pressed. On the service provider terminal 5 side, messages can be exchanged in a chat format between the service provider terminal 5 and the employee terminal 3 on this "Messages" screen. Message exchange between the service provider terminal 5 and the user terminal 4 is similar.

[0043] As described above, according to the case support system 1 in the embodiment of the present invention, case information such as the buying, selling, or leasing of real estate properties of users of care services is transmitted from the care worker's terminal 3 or the user's terminal 4, and is stored in the case information storage means 11 in association with the user or care worker, respectively. Based on the information stored in the case information storage means 11, the service provider can provide support. This prevents care service users' cases from being neglected.

[0044] Furthermore, when the service provider updates the status of a user's case stored in the case information storage means 11 using the service provider terminal 5, the update is provided to the caregiver terminal 3 and the user terminal 4. This allows caregivers and users to check the status of the case being supported by the service provider using the caregiver terminal 3 and the user terminal 4, respectively, and enables information sharing between caregivers, users, and the service provider.

[0045] Furthermore, the case support system 1 in this embodiment includes a messaging means 14 for exchanging messages between the worker terminal 3 or user terminal 4 and the service provider terminal 5, allowing care workers or users to directly exchange messages with service providers. This enables more detailed information sharing between users or care workers and service providers. [Industrial applicability]

[0046] The present invention's case support system is useful as a system for supporting cases involving real estate transactions such as buying, selling, or leasing of real estate properties for users of long-term care services. [Explanation of symbols]

[0047] 1. Project Support System 2 servers 3. Employee terminals 4. User terminals 5. Service Provider Terminal 10 User information storage means 11 Case information storage means 12 Status update methods 13 Status Provisioning Methods 14. Messaging methods

Claims

1. A user information storage means for storing user information relating to care workers who provide care services and users who use said care services, A case information storage means that stores information relating to the user's case transmitted from a terminal used by the care worker (hereinafter referred to as the "care worker terminal") authenticated based on the user information stored in the user information storage means, in association with the user, or stores information relating to the user's case transmitted from a terminal used by the user (hereinafter referred to as the "user terminal") authenticated based on the user information stored in the user information storage means, in association with the care worker; A status update means that updates the status of the user's case stored in the case information storage means from a terminal used by a service provider that provides support for the user's case (hereinafter referred to as the "service provider terminal"), A status provision means that provides the status of the user's case stored in the case information storage means to the employee terminal authenticated based on the user information stored in the user information storage means or to the user terminal authenticated based on the user information stored in the user information storage means. A project support system that includes this.

2. The case support system according to claim 1, further comprising messaging means for exchanging messages between the employee terminal or the user terminal and the service provider terminal.

3. The aforementioned case is a real estate transaction, as described in claim 1 or 2.

4. Computers, A user information storage means for storing user information relating to care workers who provide care services and users who use said care services, A case information storage means that stores information relating to the user's case transmitted from a terminal used by the care worker (hereinafter referred to as the "care worker terminal") authenticated based on the user information stored in the user information storage means, in association with the user, or stores information relating to the user's case transmitted from a terminal used by the user (hereinafter referred to as the "user terminal") authenticated based on the user information stored in the user information storage means, in association with the care worker; A status update means that updates the status of the user's case stored in the case information storage means from a terminal used by a service provider that provides support for the user's case (hereinafter referred to as the "service provider terminal"), Status provision means that provides the status of the user's case stored in the case information storage means to the employee terminal authenticated based on the user information stored in the user information storage means or to the user terminal authenticated based on the user information stored in the user information storage means. A project support program designed to function as such.

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