Frozen Bento Delivery System

Abstract

To provide a frozen lunch box delivery system capable of delivering a frozen lunch box unattended.SOLUTION: A frozen lunch box delivery system configured to connect a management server managing frozen lunch box delivery, customer terminals used by respective customers, and affiliated store terminals used by respective affiliated stores via a communication network, includes: order reception means for receiving an order of a frozen lunch box from the customer; temporary determination means that, when the customer's order of frozen lunch box includes order instructing unattended delivery, temporarily determines one in charge of unattended delivery, of the affiliated stores; means for informing the affiliated delivery store in charge determined by the temporary determination means, of the order; and final determination means that, when the affiliated delivery store in charge confirms the order, finally determines the affiliated delivery store in charge. The affiliated delivery store in charge finally determined by the final determination means delivers the order by unattended delivery.SELECTED DRAWING: Figure 8

Description

Technical Field

[0001] The present invention relates to a frozen bento delivery system.

Background Art

[0002] In recent years, the popularity of meal delivery services that deliver frozen bentos with a balanced diet to homes has been increasing. It is an excellent meal delivery service that fulfills the desire to consume a nutritionally balanced diet even though one cannot cook or prepare meals oneself.

[0003] Frozen bentos only need to be thawed when needed and have the advantage of a long shelf life. On the other hand, problems specific to frozen bentos also occur. For example, in order to suppress the risk of frozen foods being over-delivered from the shipping department to the user department, there is a shipping department that ships frozen foods, a user department that includes a refrigerator for storing the frozen foods shipped from the shipping department and a detection unit, and a management unit that manages the frozen foods shipped from the shipping department. The frozen food includes a frozen food main body, a container for housing the frozen food main body, and a detection element configured to be detected by the detection unit before the container is opened and not to be detected by the detection unit after the container is opened. The management unit includes a processing unit that determines that the container has been opened when the detection element is no longer detected. The processing unit is known to set the number of frozen foods shipped from the shipping department to the user department based on the number of opened containers (see Patent Document 1).

Prior Art Documents

Patent Documents

[0004]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0005] In recent years, in order to prevent waste of time and labor due to redelivery, the so-called "leave-at-place delivery" where goods are delivered by placing them at a designated location instead of handing them over in person when delivering home has attracted attention. In addition, due to the impact of the recent spread of the novel coronavirus infection, the need for contactless delivery has also been increasing. However, due to the nature of the product, there are hygienic obstacles to leaving-at-place delivery of boxed lunches as food products, and it has not been realized.

[0006] An object of the present invention is to provide a frozen boxed lunch delivery system capable of leaving-at-place delivery of frozen boxed lunches.

Means for Solving the Problems

[0007] The frozen boxed lunch delivery system according to the present invention is a frozen boxed lunch delivery system in which a management server that manages frozen boxed lunch delivery, a customer terminal used by a customer, and a franchisee terminal used by a franchisee are connected via a communication network, and order reception means for receiving an order for a frozen boxed lunch by the customer; when the order for the frozen boxed lunch by the customer is an order instructing delivery by leave-at-place delivery, tentative determination means for tentatively determining a delivery-responsible franchisee responsible for the leave-at-place delivery; means for contacting the order to the delivery-responsible franchisee determined by the tentative determination means; and final determination means for finally determining the delivery-responsible franchisee when the delivery-responsible franchisee confirms the order. If the delivery responsible franchise store determined by the provisional determination means does not confirm the order, the provisional determination means provisionally determines another franchise store as the delivery responsible franchise store, and when the other franchise store confirms the order, the final determination means finally determines the other franchise store as the delivery responsible franchise store, It is characterized in that the delivery-responsible franchisee finally determined by the final determination means delivers the order by leave-at-place delivery.

[0009] In the frozen boxed lunch delivery system described above, when the order is received by the order reception means, an order completion email may be sent to the customer, and when the delivery-responsible franchisee is finally determined by the final determination means, an order confirmation email may be sent to the customer.

[0010] In the frozen boxed lunch delivery system described above, the delivery of the frozen boxed lunch by leave-at-place delivery may be performed with the frozen boxed lunch stored in a cold box.

[0011] In the above-described frozen bento delivery system, the customer's order for frozen bento may include an instruction for the return location to return the cold insulation box.

Advantages of the Invention

[0012] As described above, according to the present invention, there are provided an order receiving means for receiving a customer's order for frozen bento, a provisional determination means for provisionally determining a delivery responsible franchise store in charge of doorstep delivery when the customer's order for frozen bento is an order instructing doorstep delivery, a means for communicating the order to the delivery responsible franchise store determined by the provisional determination means, and a final determination means for finally determining the delivery responsible franchise store when the delivery responsible franchise store confirms the order. If the delivery responsible franchise store determined by the provisional determination means does not confirm the order, the provisional determination means provisionally determines another franchise store as the delivery responsible franchise store, and when the other franchise store confirms the order, the final determination means finally determines the other franchise store as the delivery responsible franchise store, Since the delivery responsible franchise store finally determined by the final determination means delivers the order by doorstep delivery, it is possible to perform doorstep delivery of frozen bento.

Brief Description of the Drawings

[0013]

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Embodiments for Carrying Out the Invention

[0014] [One Embodiment] The frozen bento delivery system according to an embodiment of the present invention will be described with reference to FIGS. 1 to 26.

[0015] The frozen bento delivery system of the present embodiment is a system for a meal delivery service that regularly delivers frozen bentos (lunch and dinner) with a balanced diet to the homes of the elderly in order to maintain the health of the elderly.

[0016] (Frozen Bento Delivery System) The frozen bento delivery system of the present embodiment is shown in FIG. 1.

[0017] The frozen bento delivery system 10 of this embodiment includes a management server 20 for managing franchises, a terminal (PC) 30 of the franchise headquarters, a terminal (PC) 40a of a franchise store that joins a franchise and regularly delivers meals to the homes of the elderly, and a terminal (smartphone) 40b of the franchise store, which are communicably connected via the Internet 50, which is a communication network.

[0018] A franchise is a system in which a store joining a franchise receives the right to use the store signboard, established services, and products from the franchise headquarters and pays the franchise headquarters for it.

[0019] The Internet 50 is further communicably connected to a terminal (smartphone) 60a, a terminal (mobile phone) 60b, and a terminal (PC) 60c of customers who use the franchise's meal delivery service via the Internet 50, which is a communication network.

[0020] The management server 20 is provided with a memory (not shown) for storing data tables and the like necessary for various processes.

[0021] The terminal (PC) 30 of the franchise headquarters is provided with a memory (not shown) for storing data and the like necessary for various processes.

[0022] The terminal (PC) 40a and the terminal (smartphone) 40b of the franchise store are provided with a memory (not shown) for storing data and the like necessary for various processes.

[0023] The terminal (smartphone) 60a, the terminal (mobile phone) 60b, and the terminal (PC) 60c of the customer are provided with a memory (not shown) for storing data and the like necessary for various processes.

[0024] (Data Table of Management Server) The data tables of the management server in the store management system of this embodiment are shown in FIGS. 2 to 4.

[0025] In the memory (not shown) of the management server 20, for example, an address code table 100 shown in FIG. 2, a store data table 200 shown in FIG. 3, and a customer data table 300 shown in FIG. 4 are stored.

[0026] (Address code table) The address code table 100 is configured by assigning codes to each region in Japan and associating the addresses of each region with the address codes. The delivery area and business area of the store are specified and managed by the address code.

[0027] In this embodiment, the address code issued by the Ministry of Land, Infrastructure, Transport and Tourism is used. As shown in FIG. 2, an address code corresponding to the address notation is assigned to the address code table 100. The address code is composed of a prefecture code indicating the prefecture, a city / district code indicating the city / district, a town / village code indicating the town / village, and a small character code indicating small characters if necessary.

[0028] For example, to the address "Iidabashi, Chiyoda-ku, Tokyo", an address code "130010539" consisting of a prefecture code "13", a city / district code "001", and a town / village code "0539" is assigned.

[0029] (Store data table) The store data table 200 is composed of information on stores necessary for management in the store management system of this embodiment.

[0030] In the store data table 200, for example, a store basic information section 210 storing basic information of the store and a delivery area section 220 storing the delivery area of the store are provided.

[0031] (Store basic information) As shown in FIG. 3, the store basic information section 210 is composed of a store ID column in which the store ID is stored, a store name column in which the store name is stored, an address column in which the store address is stored, a telephone number column in which the store's telephone number is stored, a FAX number column in which the store's FAX number is stored, a responsible person name column in which the name of the store's responsible person is stored, a contract date column in which the conclusion date of the franchise contract is stored, a contract period column in which the contract period of the franchise contract is stored, and the like.

[0032] (Delivery Area) In the delivery area section 220, information on the delivery area of the store is stored. The delivery area is an area where there are elderly households to which the store delivers meals. The delivery area is determined by approval from the franchise headquarters. Applications from the store to the franchise headquarters and processes such as approval by the franchise headquarters will be described later.

[0033] In the delivery area section 220, for each delivery area, the address code of the delivery area and the status are stored. As the address code, the address code stored in the address code table 100 is used. The status indicates whether the delivery area is under application or has been approved.

[0034] (Customer Data Table) The customer data table 300 is composed of information necessary for customer management in the frozen bento delivery system of this embodiment.

[0035] In the customer data table 300, for example, a customer basic information section 310 in which the basic information of the customer is stored and an order history information section 320 in which the order history information of the customer is stored are provided.

[0036] (Customer Basic Information) As shown in FIG. 4, the Customer Basic Information Department 310 is composed of a customer ID column storing the customer ID, a customer type column storing the customer type, a customer name column storing the customer's name, an address column storing the customer's address, a phone number column storing the customer's phone number, an email column storing the customer's email address, and so on.

[0037] (Order History Information) In the Order History Information Department 320, all order histories are stored in pairs of the order date and the order content ordered by the customer.

[0038] Examples of the frozen bento types include [Magokoro Regular Delivery 7-Meal Set], [Magokoro Regular Delivery 7-Meal Set (Delivery at Specified Location)], [Magokoro Regular Delivery 7-Meal Set (Delivery at Specified Location)], etc. For orders with delivery at a specified location, (Delivery at Specified Location) is displayed after the ordered product name.

[0039] (Overview of Purchase with Delivery at Specified Location) In the frozen bento delivery system of this embodiment, it is possible to purchase frozen bentos by specifying delivery at a specified location.

[0040] The overview of the purchase with delivery at a specified location in this embodiment will be described with reference to FIGS. 5 to 7. FIG. 5 shows the overall overview of the purchase with delivery at a specified location, FIG. 6 shows the process at the time of order, and FIG. 7 shows the process of product delivery.

[0041] (Overall Overview of Purchase with Delivery at Specified Location) The overall overview of the purchase with delivery at a specified location will be described with reference to FIG. 5.

[0042] First, the customer places an order for Magokoro Care Meals with the Magokoro Care Meals System (management server). The Magokoro Care Meals System (management server) sends an order confirmation email to the affiliated store - delivery driver (affiliated store) matched by the postal code.

[0043] If the franchise store delivery driver (franchise store) receives an order through the dedicated app and determines that it can be delivered by drop-off, it shall notify the Magokoro Care Food System (management server) of the confirmation. Upon receiving the confirmation from the franchise store delivery driver (franchise store), the Magokoro Care Food System (management server) shall send a confirmation email to the customer (client) indicating that the drop-off order has been received.

[0044] When the franchise store delivery driver (franchise store) delivers the goods, it shall notify the Magokoro Care Food System (management server) of the delivery completion along with an image of the delivered goods. The Magokoro Care Food System (management server) shall send an email with an attached image of the evidence to notify the customer (client) of the delivery completion. With this email, the customer (client) can confirm the drop-off status with an image even when away from the destination.

[0045] (Flow at the time of order) The flow at the time of order will be described with reference to Figure 6.

[0046] First, the customer (client) places an order for Magokoro Care Food with the Magokoro Care Food System. At this time, if the postal code of the customer's (client's) address is within the delivery service area of the franchise store driver (franchise store), drop-off can be selected. In the case of drop-off, for example, an amount discounted by 400 yen is shown.

[0047] Upon receiving the order, the Magokoro Care Food System (management server) shall send an order confirmation email to the first candidate franchise store driver (franchise store). If the first candidate franchise store delivery driver (franchise store) receives the order through the dedicated app and determines that it can be delivered by drop-off, it shall notify the Magokoro Care Food System (management server) of the confirmation. As a result, the first candidate franchise store driver will be finally determined as the drop-off delivery responsible person.

[0048] The delivery day of the drop-off service of this system is set, for example, from Saturday night to Sunday. Therefore, if the first candidate franchise store - driver (franchise store) does not confirm by 23:59 on Wednesday, for example, an order confirmation email will be sent to the second candidate franchise store - driver (franchise store). If there is no second candidate franchise store - driver (franchise store), or if the second candidate franchise store - driver (franchise store) also cannot confirm, the order will be temporarily received at the reception center of the Magokoro Care Food System (management server).

[0049] (Flow of product delivery) The flow of product delivery will be described with reference to Figure 7.

[0050] The franchise store - delivery driver (franchise store) checks the delivery address using a dedicated app, for example. Then, the product is delivered to the confirmed address.

[0051] The feature of the drop-off service according to this embodiment is that the frozen bento, which is a product, is stored in a cooler box for delivery. This enables hygienic drop-off even for food items such as bentos. Since leaving the bento in the cooler box for more than a certain period of time is a hygiene issue, customers are alerted to collect the frozen bento within a certain time.

[0052] Note that the cooler box used for drop-off is collected on the next delivery day, for example. Therefore, customers are alerted to place the empty cooler box at the same return location as the drop-off location, for example. If the empty cooler box used last time is placed at the return location, the franchise store - delivery driver (franchise store) will collect it when delivering the product.

[0053] When the franchise store - delivery driver (franchise store) delivers the product, they notify the Magokoro Care Food System (management server) of the delivery completion along with an image of the delivered product. The Magokoro Care Food System (management server) sends a delivery completion notice email with the evidence image to the customer.

[0054] (Details of drop-off purchase) The details of the placement purchase in this embodiment will be described with reference to FIGS. 8 to 26. Each step S10 to S34 of the flowchart shown in FIG. 8 will be described with reference to the screens of the terminal shown in FIGS. 9 to 26 and the like.

[0055] (Product Selection / Login) With reference to steps S10 and S11 of the flowchart in FIG. 8 and FIGS. 9 to 10, the processing of product selection / login will be described.

[0056] FIG. 9 shows the case of purchasing a product from the top page of product purchase.

[0057] The customer operates the terminal (smartphone) 60a to access the top page of product purchase (FIG. 9(a)). Next, the customer operates the terminal (smartphone) 60a to select a product from the product list screen (FIG. 9(b)) and put it into the cart (step S10). The selected product is displayed on the cart screen (FIG. 9(c)).

[0058] Note that on the product list screen (FIG. 9(b)) and the cart screen (FIG. 9(c)), "placement" is not displayed for the product. "Placement" is displayed only when placement is selectable as the delivery method.

[0059] Next, when the customer operates the terminal (smartphone) 60a to tap (click) the purchase button on the cart screen (FIG. 9(c)), the login screen (FIG. 9(d)) is displayed. When the customer operates the terminal (smartphone) 60a to enter the ID and password on the login screen (FIG. 9(d)) and taps the login button, the customer logs in to the Magokoro Care Food System (step S11).

[0060] FIG. 10 shows the case of purchasing a product from the placement landing page.

[0061] The customer operates the terminal (smartphone) 60a and accesses the placement landing page (Fig. 10(a)) via search results, advertisements, etc. On this placement landing page, a placement product button for accessing the list of placement-corresponding products is displayed. When the customer operates the terminal (smartphone) 60a and taps the placement product button, a list screen of placement-corresponding products (Fig. 10(b)) is displayed. On the list screen of placement-corresponding products (Fig. 10(b)), only the placement-corresponding products are displayed together with an explanation about the placement.

[0062] Next, the customer operates the terminal (smartphone) 60a, selects a product from the list screen of placement-corresponding products (Fig. 10(b)), and adds it to the cart (step S10). The selected product is displayed on the cart screen (Fig. 10(c)).

[0063] Next, when the customer operates the terminal (smartphone) 60a and taps the purchase button on the cart screen (Fig. 10(c)), a login screen (Fig. 10(d)) is displayed. When the customer operates the terminal (smartphone) 60a, enters the ID and password on the login screen (Fig. 10(d)), and taps the login button, the customer logs in to the magokoro care food system (step S11).

[0064] Note that although the placement-corresponding products are displayed on the cart screen (Fig. 10(c)), as the total amount of the products, the amount in the case of the normal delivery method to which the placement is not applied is displayed. The discounted amount to which the placement is applied as the total amount of the products is displayed after the placement is determined as the delivery method.

[0065] (Placement judgment) Referring to steps S20 and S21 of the flowchart in Fig. 8, the process of the placement judgment will be described.

[0066] When the customer selects a product and logs in to the system, the management server 20 determines whether the selected product is available for placement.

[0067] First, it is determined whether the selected product corresponds to doorstep delivery (step S20). If the selected product corresponds to doorstep delivery, the process proceeds to the next step S21. If the selected product does not correspond to doorstep delivery, the process proceeds to step S40 for product purchase processing using the normal delivery method.

[0068] Note that if the customer accesses the doorstep delivery landing page (Fig. 10(a)) and selects a product, this step S20 is skipped.

[0069] Next, it is determined whether the customer's address corresponds to doorstep delivery (step S21). That is, it is determined whether there is a franchise store (franchise store / delivery driver) that uses the customer's address as the doorstep delivery area. If such a franchise store exists, the process proceeds to the next step S22. If such a franchise store does not exist, the process proceeds to step S40 for product purchase processing using the normal delivery method.

[0070] Note that the details of the product purchase processing using the normal delivery method (step S40) are omitted from the description.

[0071] (Doorstep delivery order completed) With reference to steps S12 - S14, steps S22 - S24 of the flowchart in Fig. 8 and Figs. 11 - 15, the processing for completing the doorstep delivery order will be described.

[0072] When it is determined that the product can be delivered by doorstep delivery, the management server 20 generates a confirmation screen for the order details for doorstep delivery (Fig. 11(a)) (step S22). The confirmation screen for the order details for doorstep delivery is displayed on the customer's terminal (smartphone) 60a (step S12). On the confirmation screen for the order details, a doorstep delivery button for selecting doorstep delivery is displayed along with a display indicating that it is an area corresponding to doorstep delivery.

[0073] When a customer operates the terminal (smartphone) 60a and taps the drop-off button on the order confirmation screen (Fig. 11(a)), the terms and conditions for drop-off are displayed (Fig. 11(b)). When the customer operates the terminal (smartphone) 60a and taps the consent button to consent to the terms and conditions for drop-off, the management server 20 generates a screen showing the drop-off order details. The customer confirms the details of the drop-off order on the screen (Fig. 11(c)) generated by the management server 20.

[0074] Subsequently, when the customer operates the terminal (smartphone) 60a and scrolls down the screen in Fig. 11(c), the screen in Fig. 12(a) for specifying the drop-off date, drop-off location, and cooler box (insulated box) return location is displayed. When the customer operates the terminal (smartphone) 60a and taps the delivery date within the screen in Fig. 12(a), a drop-down menu for selecting the delivery date is displayed. When the customer taps the drop-off location, a drop-down menu for selecting the drop-off location is displayed. When the customer taps the cooler box return location, a drop-down menu for selecting the return location is displayed (Fig. 12(b)). The drop-down menu for selecting the delivery date displays multiple delivery dates available for drop-off. The drop-down menu for selecting the drop-off location displays multiple drop-off locations (delivery box, garage, storage, building reception / manager, etc.). The drop-down menu for selecting the return location displays multiple return locations (delivery box, garage, storage, building reception / manager, etc.).

[0075] The customer operates the terminal (smartphone) 60a, taps the desired delivery date from the drop-down menu for selecting the delivery date, taps the desired drop-off location from the drop-down menu for selecting the drop-off location, and taps the desired return location from the drop-down menu for selecting the return location to determine the delivery date, drop-off location, and return location.

[0076] When the delivery date, the drop-off location, and the return location are determined, a payment method selection screen (Fig. 12(c)) is displayed on the customer's terminal (smartphone) 60a. The customer operates the terminal (smartphone) 60a to select a payment method such as credit card payment or bank transfer from the payment method selection screen, and optionally selects the application of a coupon.

[0077] Subsequently, an order confirmation screen (Fig. 13(a)) is displayed on the customer's terminal (smartphone) 60a. The confirmation screen shows the final total amount with the coupon applied and the discount (400 yen) for drop-off reflected. When the customer operates the terminal (smartphone) 60a and taps the button to proceed to the payment screen on the confirmation screen in Fig. 13(a), the order completion screen in Fig. 13(b) is displayed.

[0078] In this way, the customer places a drop-off order (step S13), and the management server 20 confirms the details of the drop-off order (step S23).

[0079] When the drop-off order is confirmed, the management server 20 generates a drop-off order completion email and sends it to the customer (step S24). A specific example of the drop-off order completion email is shown in Fig. 14. As shown in Fig. 14, the drop-off order completion email contains necessary information such as the billed amount, order item details, and delivery information as the order details for drop-off. The customer receives the drop-off order completion email (Fig. 13(c)) via the terminal (smartphone) 60a (step S14).

[0080] Separate from the drop-off order completion email, the customer can operate the terminal (smartphone) 60a to check the details of the order content on the management server 20. A confirmation screen showing the details of the order content on the management server 20 is shown in Fig. 15. This confirmation screen contains all the information of the drop-off order content.

[0081] (Drop-off order confirmed) With reference to steps S15, S25 to S27, and steps S30 to S31 of the flowchart in FIG. 8 and FIGS. 16 to 17, the process of determining the order for delivery will be described.

[0082] When the order for the delivery of goods is completed, the management server 20 tentatively determines the franchise store and driver for the delivery (step S25). From among the multiple franchise stores and drivers whose customer addresses are within the delivery area, the first candidate franchise store and driver responsible for this delivery is determined. This is determined in consideration of the previous delivery performance, delivery capacity, etc. Assuming that the first candidate franchise store and driver may not be able to handle it, second candidates, third candidates, etc. may be selected in advance at this time.

[0083] Next, the management server 20 sends a confirmation email for the order to the tentatively determined franchise store and driver to notify them of the order for the delivery (step S25). When the management server 20 notifies, a notice indicating that there is an unconfirmed order is displayed on the screen of the terminal (smartphone) 40b of the franchise store and driver (FIG. 16(a)).

[0084] The notified franchise store and driver operates the terminal (smartphone) 40b and taps a button to confirm the order (step S31). When the button to confirm the order is tapped, the order details for this delivery are displayed on the terminal (smartphone) 40b of the franchise store and driver (FIG. 16(b)). The order details include the order number, address, and product. Tapping the map display button within the screen allows the map of the delivery destination to be viewed.

[0085] If the franchise store and driver determines to perform the delivery of this order, the franchise store and driver operates the terminal (smartphone) 40b and taps a button to accept the order within the screen of FIG. 16(b) to accept this order (step S31). Upon receiving notice from the franchise store and driver that they accept this order, the management server 20 finally determines and confirms the franchise store for this delivery (step S26).

[0086] In addition, after the management server 20 notifies the first candidate franchise store - driver of the placed order, if no contact indicating acceptance is received from the first candidate franchise store - driver even after a predetermined time has elapsed, for example, by 23:59 on Wednesday, the placed order is notified to the second candidate franchise store - driver. After notifying the second candidate franchise store - driver of the placed order, it is ensured that no contact indicating acceptance can be received from the first candidate franchise store - driver. In this way, one of the franchise store - drivers is assigned to be responsible for this delivery, and the franchise store responsible for the placed order is finally determined and fixed (step S26).

[0087] If no contact indicating acceptance is received from the second candidate franchise store - driver even after a predetermined time has elapsed, for example, by 23:59 on Thursday, the final determination of the franchise store - driver responsible for the placed order will not be in time for the scheduled delivery time. In this case, the placed order delivery is switched to ordinary mail. Since the payment has already been settled by credit or the like, for the first time, the frozen bento is provided by ordinary mail at the placed order price.

[0088] When the franchise store for the placed order is determined, the management server 20 generates a placed order confirmation email indicating that the placed order has been determined and sends it to the customer (step S27). The customer receives the placed order confirmation email from the management server 20 (step S14).

[0089] A specific example of the placed order confirmation email is shown in FIG. 17. As shown in FIG. 17, the placed order confirmation email includes information on the goods to be delivered, the delivery date of the placed order, the name of the franchise store in charge, and the phone number information, etc.

[0090] In addition to the placed order confirmation email, separately, the customer can operate the terminal (smartphone) 60a to check the details of the order confirmation content in the management server 20.

[0091] (Completion of the placed order delivery) Referring to steps S16, S28 - S29, S32 - S34 of the flowchart in FIG. 8 and FIGS. 18 - 23, the process for completing the delivery of the leave - at - door service will be described.

[0092] When delivering the leave - at - door service, as shown in FIG. 18, the frozen bento is placed in a dedicated cold - storage box for delivery. A dedicated cold - storage agent is placed in the dedicated cold - storage box so that the quality of the frozen bento can be maintained even when left at room temperature for a certain period, corresponding to the leave - at - door service.

[0093] On the delivery date of the order, the franchise store driver operates the terminal (smartphone) 40b and logs in to the system from the login screen (FIG. 19) shown in FIG. 19. When the franchise store driver operates the terminal (smartphone) 40b, enters the email address in the email address field of the login screen, enters the password in the password field, and taps the login button, the driver logs in to the system.

[0094] After logging in to the system, the top screen shown in FIG. 20(a) is displayed on the terminal (smartphone) 40b of the franchise store driver. A destination list is displayed on the top screen. The destination list shows the delivery date, the number of visits, and the delivery information of the destination. As the delivery information, the order number, the delivery address, the product name, etc. are displayed. A map display button is displayed in the delivery information. Tapping the map display button will display the map screen of the delivery address.

[0095] Among the destination list, for the cases where the delivery has been completed, as shown in FIG. 20(b), a delivered icon is attached, the background becomes gray, and it can be confirmed that the delivery has been completed.

[0096] When the franchise store driver operates the terminal (smartphone) 40b and taps the map display button of the destination on the screen shown in FIG. 20(a), a map screen of the delivery address as shown in FIG. 21(a) is displayed. When scrolling the screen of FIG. 21(a), information such as the delivery address and the product name is displayed as shown in FIG. 21(b).

[0097] The franchisee driver visits the actual destination by referring to the map screen or the like, and places and delivers the frozen bento in a dedicated cold box at the designated location (step S32). After completing the delivery, in order to take a delivery photo, the franchisee driver operates the terminal (smartphone) 40b and taps the photo-taking button at the lower right of the screen shown in Fig. 21(a). The camera app of the terminal (smartphone) 40b is launched.

[0098] When the camera app is launched, the franchisee driver operates the terminal (smartphone) 40b, and as shown in Fig. 22(a), frames the place where the goods are placed and taps the shutter button to take a photo (step S33). The taken photo is displayed on the screen of the terminal (smartphone) 40b (Fig. 22(b)). The franchisee driver checks the photo, and if the photo is okay, taps the complete button on the screen shown in Fig. 22(b). The taken photo is associated with the delivery information and registered in the system, and at the same time, the management server 20 is reported that the delivery has been completed (step S34).

[0099] Note that when the photo is registered, as shown in Fig. 23(a), the photo-taking button at the lower right of the map screen of the delivery destination is changed to a photo-viewing button. Tapping this photo-viewing button allows the taken photo to be viewed (Fig. 23(b)).

[0100] The management server 20 receives a report from the franchisee driver that the delivery has been completed (step S28). The management server 20 generates a delivery completion email indicating that the delivery has been completed and sends it to the customer (step S29). The customer receives the delivery completion email from the management server 20 (step S26) and can know that the delivery has been completed.

[0101] The customer picks up the ordered products at the arranged location according to their convenience, such as after returning home. The ordered products are placed at the arranged location with the frozen bento, which is the product, stored in a cooler box. The customer takes out the frozen bento, which is the ordered product, from the cooler box and stores it in their own freezer or the like. The cooler box that is no longer needed is returned to the return location specified at the time of ordering. Later, the franchise store / driver collects the cooler box that is no longer needed from the return location.

[0102] (Confirmation of Arranged Order) The confirmation of the arranged order from the management server 20 will be described with reference to FIGS. 24 to 26.

[0103] The screen of the terminal (PC) 30 of the franchise headquarters that displays the order reception management screen of the management server 20 is shown in FIG. 24. As shown in FIG. 24, an order reception list is displayed on the order reception management screen. For each order reception, the order reception date, order number, delivery destination name, payment method, purchase amount, purchase classification, shipping date, response status, etc. are displayed.

[0104] For the order for which the arranged delivery method is selected, as shown in FIG. 24, "Arranged" is displayed in the delivery destination name column. Thus, it is possible to confirm that the order has been delivered by arrangement.

[0105] When the order number of each order in the order reception list shown in FIG. 24 is clicked, the order reception details screen shown in FIG. 25 is displayed on the terminal (PC) 30 of the franchise headquarters. The details of the order are displayed on the order reception details screen. Regarding the delivery method, it is indicated that it is an arranged delivery, the delivery date, the franchise store in charge of delivery, the arranged location, etc. are displayed.

[0106] FIG. 26 shows the order reception details screen of the order for which delivery has been completed, which is displayed on the screen of the terminal (PC) 30 of the franchise headquarters. In the upper right of the screen, together with the order reception date, deposit date, shipping date, update date, and arranged completion date, a button for viewing the delivery photo is displayed. When the button for viewing the delivery photo is clicked, the delivery photo can be confirmed.

[0107] (Registration and Cancellation of Arrangement-Corresponding Products) The management server 20 can register or cancel whether a product supports doorstep delivery. On the product registration screen, for example, provide "Yes" and "No" buttons for doorstep delivery and a discount amount field for doorstep delivery. When registering a product, select either "Yes" or "No" for doorstep delivery. If "Yes" is selected for doorstep delivery, register a discount amount such as "400 yen" in the discount amount field for doorstep delivery.

[0108] (Products for franchise stores) Regarding the cool box used for doorstep delivery, make it possible for franchise stores to purchase it using the Magokoro Care Food System. Register the cool box as a product for franchise stores. The franchise store purchases the cool box from the headquarters of the Magokoro Care Food System through the same procedures as customers. The cool box is used for doorstep delivery under the management of the franchise store. In principle, customers cannot purchase it.

[0109] [Modified Embodiment] Various modifications are possible not limited to the above embodiment.

[0110] The notations, expressions, aspects, etc. in the above embodiment are merely examples and are not limited thereto.

Explanation of Reference Numerals

[0111] 10…Store management system 20…Management server 30…Terminal (PC) of the franchise headquarters 40a…Terminal (PC) of the franchise store 40b…Terminal (smartphone) of the franchise store 50…Internet 60a…Terminal (smartphone) 60b…Terminal (mobile phone) 60c…Terminal (PC) 100…Address code table 200…Store data table 210…Store basic information section 220…Delivery area section 300…Customer data table 310…Customer Basic Information Department 320…Order History Information Department

Claims

1. A frozen bento delivery system in which a management server for managing frozen bento delivery, a customer terminal used by a customer, and a franchise terminal used by a franchise are connected via a communication network, Order receiving means for receiving an order for frozen bento from the customer, When the order for frozen bento from the customer is an order instructing delivery by leaving it, provisional determination means for provisionally determining a franchise responsible for the delivery by leaving it, Means for contacting the franchise responsible for the delivery with the order determined by the provisional determination means, When the franchise responsible for the delivery confirms the order, it has final determination means for finally determining the franchise responsible for the delivery, When the franchise responsible for the delivery determined by the provisional determination means does not confirm the order, the provisional determination means provisionally determines another franchise as the franchise responsible for the delivery, and when the other franchise confirms the order, the final determination means finally determines the other franchise as the franchise responsible for the delivery, The franchise responsible for the delivery finally determined by the final determination means delivers the order by leaving it A frozen bento delivery system characterized by this.

2. In the frozen bento delivery system according to Claim 1, When the order is received by the order receiving means, an order completion email is sent to the customer, When the franchise responsible for the delivery is finally determined by the final determination means, an order confirmation email is sent to the customer A frozen bento delivery system characterized by this.

3. In the frozen bento delivery system according to Claim 1 or 2, The delivery of the frozen bento by leaving it is carried out in a state where the frozen bento is stored in a cold storage box A frozen bento delivery system characterized by this.

4. In the frozen bento delivery system according to Claim 3, The order for frozen bento from the customer includes an instruction of a return location for returning the cold storage box A frozen bento delivery system characterized by the following.

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