Facility Management System

Abstract

To improve the convenience of face recognition functions in various facilities.SOLUTION: A facility management system comprises a reception system and a face recognition terminal. The reception system makes executable reception processing for receiving customers. The face recognition terminal makes registration processing executable. The registration processing makes executable: input processing in which code information including information for identifying a customer who has been received or information for identifying a facility use of the customer who has been received is input; and the registration processing for registering face recognition information based on a face image captured by a camera, on the basis of the code information input in the input processing.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present invention relates to a facility management system that executes various processes in various facilities, such as accommodation facilities such as hotels and inns, golf courses, and medical facilities such as hospitals and clinics. [Background technology]

[0002] Currently, facial recognition systems that use facial images captured by cameras to perform recognition are widely used. Facial recognition can identify individuals using pre-registered facial information, and is used, for example, to unlock locked mobile devices such as smartphones.

[0003] Such facial recognition systems are beginning to be used in hotels, inns, and other accommodation facilities. For example, guests visiting an accommodation facility can unlock the door to their room by performing facial recognition.

[0004] Patent document 1 discloses an accommodation facility management system that includes a first acquisition means for acquiring a facial image of a visiting user who uses a check-in terminal installed in a position visible from the reception counter of the accommodation facility, an execution means for identifying the visiting user based on the facial image of the visiting user and executing the check-in process for the visiting user, a second acquisition means for acquiring a facial image of a specific user who uses the service, and an authorization means for authorizing use of the service when the check-in process for the specific user identified based on the facial image of the specific user has been completed. [Prior art documents] [Patent documents]

[0005] [Patent Document 1] Patent Publication No. 2021-68371 Summary of the Invention [Problem to be solved by the invention]

[0006] The accommodation management system disclosed in Patent Document 1 requires users to register their facial images at the time of booking. Therefore, users who do not register at the time of booking cannot receive services using facial recognition within the accommodation facility. It is thought that users who are not familiar with IT, such as elderly people, may find it difficult to register their facial images in advance. Furthermore, Patent Document 1 does not mention anything about managing facial images once they have been registered.

[0007] This embodiment takes such circumstances into consideration, and one of its objectives is to enable customers visiting facilities such as lodging facilities to register facial recognition information within the facility so that they can easily receive services that utilize facial recognition.

[0008] Furthermore, some customers are concerned that their facial recognition information will remain at the accommodation facility after they have registered it. Taking such circumstances into consideration, one of the objectives of this embodiment is to enable customers to easily delete their facial recognition information.

[0009] Furthermore, in facilities, in addition to the main customer, such as the customer who made the reservation, there may be accompanying persons who stay in the same or a separate room. One of the objectives is to enable such accompanying persons to receive services using facial recognition. [Means for solving the problem]

[0010] Therefore, the facility management system according to the present invention is characterized by adopting the following first configuration.

[0011] No. 1-1 (A) The facility management system related to the configuration of The reception system, living organisms A facility management system having a recognition terminal, The reception system is a reception processing system that accepts customers. and, An issuance process to issue a two-dimensional barcode containing information to identify the customer who has undergone the reception process or information to identify the facility use of the customer who has undergone the reception process Make it executable, living organisms The recognition terminal is capable of executing a registration process, The registration process is Enter the 2D barcode using the media issued during the issuing process. input processing; captured on camera palm Based on living organisms The recognition information is input during the input process. 2D barcode and a registration process for registering based on the above. The facility management system according to the configuration of 1-1(B) is as follows: The reception system, living organisms A facility management system having a recognition terminal, The reception system is capable of executing a reception process for receiving customers, living organisms The recognition terminal is capable of executing a registration process, The registration process is an input process for inputting code information including information for identifying the customer who has undergone the reception process or information for identifying the facility use of the customer who has undergone the reception process; captured on camera Palm of the hand Based on living organisms and a registration process for registering the recognition information based on the code information input in the input process. death, The reception system is an exit reception process for receiving customers' exit from the facility; When biometric recognition information is registered during exit reception processing, deletion processing at the time of exit for deleting the biometric recognition information can be executed without requiring an instruction from the customer.

[0012] Furthermore, in the facility management system according to the configuration 1-2, The reception system is An issuing process for issuing a medium on which code information is recorded can be executed; In the input process, code information is input using the medium issued in the issuing process.

[0013] Furthermore, in the facility management system according to the first to third configuration, The face recognition terminal is capable of executing face recognition processing and deletion processing, The facial recognition process determines whether a face captured by a camera corresponds to registered facial recognition information, In the face deletion process, when face recognition information is registered in the face recognition process, the face recognition information is deleted based on instructions from the customer.

[0014] Furthermore, in the facility management system according to the first to fourth configurations, The face recognition terminal is capable of performing face recognition processing and additional registration processing, The facial recognition process determines whether a face captured by a camera corresponds to registered facial recognition information, In the additional registration process, if face recognition information has been registered in the face recognition process, the face of another customer is photographed with a camera and the face recognition information of the other customer is registered.

[0015] Furthermore, in the facility management system according to the configuration 1-5, The registration process requires the entry of a personal identification number, The additional registration process does not require the entry of a password.

[0016] Furthermore, in the facility management system according to the first to sixth configurations, The additional registration process can be performed for customers whose facial recognition information is registered, provided that the number of customers is within the permitted number.

[0017] Furthermore, in the facility management system relating to the configuration 1-7, an exit reception process for receiving customers' exit from the facility; When face recognition information is registered during exit reception processing, deletion processing at the time of exit for deleting the face recognition information can be executed.

[0018] Furthermore, in the facility management system according to the configuration 1-8, The deletion process at the time of exit deletes the facial recognition information based on the customer's instructions.

[0019] Furthermore, in the facility management system relating to the configuration 1-9, The deletion process at the time of exit deletes the facial recognition information without requiring instructions from the customer.

[0020] Furthermore, in the facility management system relating to the configuration 1-10, The reception system includes a reception device and a second face recognition terminal, The second facial recognition terminal is Based on the face photographed by the camera, it is determined whether or not the face corresponds to registered face recognition information, and if the face recognition information is registered, the information of the customer corresponding to the face recognition information is transmitted to the reception device; The reception device The customer is accepted based on the customer information received from the second facial recognition terminal.

[0021] The face recognition terminal and reception system disclosed in this specification also have the second configuration shown below.

[0022] The face recognition terminal according to the second-first configuration includes: A face recognition terminal used in a face recognition system, The face recognition terminal is capable of executing face recognition processing and deletion processing, The facial recognition process determines whether a face captured by a camera corresponds to registered facial recognition information, In the deletion process, when face recognition information is registered in the face recognition process, the face recognition information is deleted from the face recognition system based on instructions from the customer.

[0023] In addition, the reception system according to the configuration 2-2 is A reception system installed in a facility where a facial recognition system is used, The face recognition system determines whether a face captured by the camera corresponds to registered face recognition information, and if the face recognition information is registered in the face recognition process, executes a predetermined process. The reception system is an exit reception process for receiving customers' exit from the facility; During the exit reception process, if face recognition information is registered in the face recognition system, an exit deletion process can be executed to delete the face recognition information from the face recognition system.

[0024] Furthermore, the reception system according to the second-third configuration is The deletion process at the time of exit deletes the facial recognition information based on the customer's instructions.

[0025] Furthermore, the reception system according to the second-fourth configuration is The deletion process at the time of exit deletes the facial recognition information without requiring instructions from the customer.

[0026] The face recognition terminal disclosed in this specification also has the following third configuration.

[0027] The face recognition terminal according to the third-first configuration includes: A facial recognition terminal installed in a facility, The face recognition terminal is capable of performing face recognition processing and additional registration processing, The facial recognition process determines whether a face captured by a camera corresponds to registered facial recognition information, In the additional registration process, if face recognition information has been registered in the face recognition process, the face of another customer is photographed with a camera and the face recognition information of the other customer is registered.

[0028] Furthermore, in the face recognition terminal according to the third-second configuration, The additional registration process can be performed for customers whose facial recognition information is registered, provided that the number of customers is within the permitted number.

[0029] Furthermore, in the face recognition terminal according to the third-third configuration, The number of people permitted is the number of people accompanying the customer.

[0030] The reception system disclosed in this specification also has the following fourth configuration.

[0031] The reception system according to the configuration 4-1 is A reception system installed in a facility for receiving customers, The reception system includes a face recognition terminal and a reception device. The face recognition terminal Based on the face photographed by the camera, it is determined whether or not the face corresponds to registered face recognition information, and if the face recognition information is registered, the information of the customer corresponding to the face recognition information is transmitted to the reception device; The reception device Customer reception begins based on customer information received from the facial recognition terminal.

[0032] The reception system relating to the configuration 4-2 is The face recognition terminal Based on the face photographed by the camera, it is determined whether the face corresponds to registered face recognition information, and if the face recognition information is not registered in the face recognition process, information indicating that the face is not registered is transmitted to the reception device; The reception device Upon receiving information indicating that the customer is not registered from the face recognition terminal, the reception of the customer begins.

[0033] The reception system relating to the configuration 4-3 is After transmitting the information of the customer corresponding to the face recognition information to the reception device, the device goes into a standby state. The reception system described in 4-1.

[0034] In the reception system according to the configuration 4-4, The reception device After the customer has been accepted, a return signal is sent to the face recognition terminal. The face recognition terminal releases the standby state upon receiving a return signal from the reception device. [Effects of the Invention]

[0035] According to the facility management system of the first configuration, it is possible to register facial recognition information using a facial recognition terminal installed in a location different from the reception system, thereby shortening processing time at the reception system and alleviating congestion. In addition, customers can register facial recognition information at any time during their stay at the facility, not just when they check in at the facility.

[0036] According to the face recognition terminal and reception system of the second configuration, it is possible to delete the face recognition information registered for use of the face recognition function at the facility within the facility. For example, customers who do not use the face recognition function after staying at the facility (do not want to leave their face recognition information) can use the face recognition function with peace of mind.

[0037] According to the face recognition terminal of the third configuration, when a customer registers face recognition information, it is possible to register face recognition information for the customer's companions based on the face recognition processing of the customer. This makes it possible to register face recognition information between customers in a chain-like manner, making the registration process easier. Furthermore, when registering a companion, it is also possible to omit the input of a personal identification number.

[0038] According to the reception system of the fourth configuration, by configuring the reception system with a reception device and a face recognition terminal, it becomes possible to add face recognition functionality to reception devices that did not previously have face recognition functionality, which also makes it possible to reduce the introduction cost of face recognition functionality. [Brief explanation of the drawings]

[0039] [Figure 1] FIG. 1 is a diagram showing the configuration of a facility management system within a facility according to an embodiment of the present invention; [Figure 2] FIG. 1 is a diagram illustrating the appearance of a reception device according to an embodiment of the present invention. [Figure 3] FIG. 1 is a block diagram showing the configuration of a reception device according to the present embodiment. [Figure 4] FIG. 1 is a diagram showing the appearance of a face recognition terminal according to an embodiment of the present invention; [Figure 5] FIG. 1 is a block diagram showing the configuration of a face recognition terminal according to an embodiment of the present invention. [Figure 6] FIG. 1 shows various data configurations used in the facility management system according to the present embodiment. [Figure 7] Flow diagram showing reception processing (face recognition terminal) according to the present embodiment. [Figure 8] 1 is a flow diagram showing a reception process (reception device) according to the present embodiment; [Figure 9] FIG. 1 is a flowchart showing a registration process according to the present embodiment. [Figure 10] FIG. 10 is a flowchart showing a registration process according to the present embodiment. [Figure 11] FIG. 10 is a diagram showing an initial screen of the reception device according to the embodiment; [Figure 12] FIG. 10 is a diagram showing a selection screen of the reception device according to the embodiment; [Figure 13] FIG. 10 is a diagram showing a check-in selection screen of the reception device according to the embodiment; [Figure 14] FIG. 10 is a diagram showing an accommodation details confirmation screen according to the embodiment; [Figure 15] FIG. 10 is a diagram showing an accommodation register screen according to the present embodiment; [Figure 16] FIG. 10 is a diagram showing an accommodation register screen (editing) according to the present embodiment; [Figure 17] FIG. 1 shows a receipt (medium) according to the present embodiment. [Figure 18] FIG. 1 is a flowchart showing a recognition setting process according to the present embodiment. [Figure 19] 10 is a flowchart showing roommate registration processing according to the present embodiment; [Figure 20] FIG. 10 is a diagram showing a screen of a face recognition terminal according to the embodiment; [Figure 21] FIG. 10 is a diagram showing a screen of a face recognition terminal according to the embodiment; DETAILED DESCRIPTION OF THE INVENTION

[0040] 1 is a diagram showing the configuration of a facility management system within a facility according to this embodiment, in which the facility is an accommodation facility (hotel). The face recognition system installed in the accommodation facility is configured to include a management device 51, a reception system 5, and multiple face recognition terminals 3a to 3e. These devices are communicatively connected via a LAN 58. A router 57 is communicatively connected to the LAN 58, and each device is communicatively connected to the Internet via the router 57.

[0041] The management device 51 is a device that performs various management operations within the accommodation facility, and in this embodiment, is connected to a LAN communication unit 53, an input device 52, a memory unit 54, and a monitor 55. The reception system 5 is a system that allows customers (users) to check in and check out, and in this embodiment, is composed of a reception device 1 and a face recognition terminal 3a. In this embodiment, a reception system with a new face recognition function is realized by adding a new face recognition terminal 3a to the reception device 1 that has been used previously. Therefore, it is possible to add a face recognition function to accommodation facilities at low cost.

[0042] FIG. 2 is a diagram showing the appearance of a reception device 1 according to this embodiment, and FIG. 3 is a block diagram showing the configuration of the reception device 1 according to this embodiment. The reception device 1 is placed in the lobby of an accommodation facility and is capable of checking in and out customers (guests). The facility management system of this embodiment can be configured to use a reservation number provided at the time of reservation, a name of the person making the reservation (or the guest), a two-dimensional barcode, a room card (card key) provided at the front desk, or a facial recognition function. When checking in using a room card, the guest first tells the front desk employee their name, length of stay, etc., and receives a card key on which at least the room number is recorded. Note that this card key does not yet have the function of unlocking the room. By having the reception device 1 read this card key and paying the room fee, the card key is given the unlocking function.

[0043] The reception device 1 is equipped with a touch panel monitor 11, a card key slot 12, a scanner port 13, a bill slot 18, a receipt printer 14, a credit card slot 15, a numeric keypad 16, a coin slot 17a, and a coin dispenser 17b. The touch panel monitor 11 is equipped with a display unit 11b that displays various information to the hotel guest operating it, and a touch panel 11a that accepts operations from the hotel guest. The card key slot 12 is an opening for reading a card key that unlocks the guest room, for issuing a card key stored in the reception device 1, or for collecting a card key at check-out.

[0044] The reception device 1, like a normal computer, is configured with a CPU 21a, ROM 21b, and RAM 21c as a control unit. It also has a storage unit such as a hard disk 22 for storing various types of information. Connected to the interface 24 are a scanner 20, a card key unit 25, a credit card unit 26, a banknote deposit / withdrawal unit 27, a coin deposit / withdrawal unit 28, a numeric keypad 16, and a receipt printer 14. These various devices connected to the interface 24 are connected to the control unit and storage unit, and are controlled according to programs stored in the storage unit.

[0045] The credit card unit 26 is located behind the credit card slot 15 and reads credit cards held by hotel guests. The bill deposit / withdrawal unit 27 is located behind the bill slot 18 and collects bills paid by hotel guests or dispenses bills as change. The coin deposit / withdrawal unit 28 is located behind the coin deposit slot 17a and coin dispensing slot 17b and deposits coins from hotel guests and dispenses coins as change to hotel guests. The receipt printer 14 is capable of printing various types of information, such as receipts, on stored receipt paper (corresponding to the "medium" in this invention), and cutting the printed receipt paper. The numeric keypad 16 allows various information, such as credit card PIN numbers, to be entered.

[0046] The image displayed on the touch panel monitor 11 is displayed on the display unit 11b by an image processing unit 21d under the control of the control unit and the storage unit. The reception device 1 is also provided with a communication unit 23 for connecting to a LAN 58, and is capable of communicating with a management device 51 connected to the network or with the Internet via a router 57. The reception device 1 is also provided with an audio processing unit 21e, and is capable of emitting sound from a speaker 29a and collecting sound from a microphone 29b.

[0047] FIG. 4 is a diagram showing the appearance of a face recognition terminal 3 according to this embodiment, and FIG. 5 is a block diagram showing the configuration of the face recognition terminal 3 according to this embodiment. The face recognition terminals 3a to 3e described in FIG. 1 all have the same configuration. Therefore, in FIGS. 4 and 5, the face recognition terminal 3 will be described without the reference symbols a to e. A code reader 43 for reading two-dimensional barcodes is connected to the face recognition terminal 3b installed near the reception device 1. FIG. 4 shows the face recognition terminal 3 with the code reader 43 connected. It is also possible to connect the code reader 43 to the other face recognition terminals 3c to 3e.

[0048] The face recognition terminal 3a of this embodiment constitutes a reception system 5 in combination with the reception device 1. The face recognition terminals 3b to 3e of this embodiment are installed in various locations within the facility (in this embodiment, the front desk, the entrance to the accommodation facility, the bath area, the restaurant, etc.), and are capable of performing face recognition processing.

[0049] The face recognition terminals 3a to 3e of this embodiment can identify which registered user (face recognition information) a photographed face belongs to, based on the face recognition information of users stored in advance in the face recognition terminals 3a to 3e, and can execute various processes based on the face recognition. Note that the face recognition information may not only be stored in the face recognition terminals 3a to 3e, but may also be stored in the storage unit 54 of the management device 51 or a server installed on the Internet, and an inquiry may be made to the management device 51 or the server when performing recognition.

[0050] The face recognition terminal 3 is configured to have a housing 31 mounted on a stand 32. The housing 31 has a touch panel monitor 34 on the front, and a first imaging unit 33a, a second imaging unit 33b, and a third imaging unit 33c above the touch panel monitor 34. A normal camera is used for the first imaging unit 33a. A depth camera capable of measuring the distance to a subject is used for the second imaging unit 33b. A thermal camera capable of measuring temperature is used for the third imaging unit 33c. It is possible to use a depth camera that measures the distance to a subject. In this way, by using multiple imaging units such as the first imaging unit 33a to the third imaging unit 33c, it is possible to improve the accuracy of face recognition processing.

[0051] The face recognition terminal 3 is provided with a speaker 35a and a microphone 35b. The face recognition terminal 3 is capable of using the speaker 35a to notify the user by voice, or capturing voice from the microphone 35b.

[0052] It is also possible to use the third imaging unit 33c, which is an infrared camera, to detect the body temperature of the imaged user. By detecting the user's body temperature simultaneously with facial recognition, it is also possible to issue a fever warning, for example, if the body temperature is above a threshold. The fever notification can be in various forms, such as a display on the touch panel monitor 34 or an audio notification using the speaker 35a. Currently, when entering a store, a staff member may check for a fever, but the facial recognition terminal 3 of this embodiment can perform facial recognition and a fever check simultaneously. Note that instead of issuing a warning, the detected body temperature may be notified (by display or sound).

[0053] The face recognition terminal 3 is installed so that the touch panel monitor 34 faces the user who is the recognition target. An image captured by the first imaging unit 33a is displayed on the touch panel monitor 34. Therefore, when face recognition processing is performed, the user moves so that their own face is displayed on the touch panel monitor 34, thereby enabling face recognition processing to be performed appropriately.

[0054] 5, the face recognition terminal 3 is configured to include a CPU 36a as a control unit, a ROM 36b, a RAM 36c, an image processing unit 36d, and an audio processing unit 36f. A touch panel monitor 34 such as a liquid crystal display device is connected to the image processing unit 36d. A speaker 35a for audio output and a microphone 35b for audio input are connected to the audio processing unit 36f. These various components are connected to each other for communication via a bus.

[0055] Furthermore, the interface 36e is connected to the first imaging unit 33a, the second imaging unit 33b, the third imaging unit 33c, and the connection port 38. Various external devices can be connected to the connection port 38. As shown in FIG. 4, the code reader 43 is connected to the connection port 38 via a connection cable 42. The face recognition terminal 3 of this embodiment is communicatively connected to the LAN 58 using a wired LAN. For this reason, it is provided with a LAN communication unit 37. Note that instead of using a wired LAN, it is also possible to use a wireless LAN or other communication means.

[0056] With the above-described configuration, the facility management system according to this embodiment can execute various processes related to check-in, check-out, etc. of customers (guests). When a customer visits an accommodation facility, he or she first checks in using the reception system 5. In most cases, customers make reservations for accommodation facilities in advance.

[0057] Fig. 6 shows the configuration of various data used in the facility management system according to this embodiment. Fig. 6(A) shows an example of reservation information generated by a reservation. The reservation information includes various information such as a reservation ID for identifying the reservation, check-in date, number of nights, information related to the reserved room, accommodation fee, and reservation plan.

[0058] The reserved room information includes the reserved room type, number of people in the room, guest information, roommate information, and room identification information. If multiple rooms are reserved at once, the reservation information will include the reserved room information for each room.

[0059] The room type is information indicating the rank, size, etc. of the room. The room occupancy indicates the number of people staying in the room. The room representative information is information related to the representative of the room. The roommate information is information about customers other than the representative who will be staying in the room. The room identification information is information for identifying the room, such as the room number. If a room number has not yet been assigned, this room identification information can be omitted.

[0060] 6(B1) shows an example of the data structure of guest information and roommate information (non-members) in the reservation information. This information is so-called guest register information, and is composed of name (kanji), name (kana), gender, occupation, age, occupation, nationality, postal code, address, telephone number, email address, etc. This information about the guest and roommate can also be registered in advance before check-in. Note that information that has not been registered in advance can be entered at the reception device 1.

[0061] Figure 6 (B2) shows an example of the data structure of guest information and roommate information (non-members) for a customer who has registered as a member. In this case, the customer is identified by their member ID. If the customer is registered as a member, it is possible to refer to the name (kanji), name (kana), gender, occupation, age, occupation, nationality, postal code, address, telephone number, email address, etc. based on the member information shown in Figure 6 (C).

[0062] A customer visiting an accommodation facility checks in using a reception system 5. The reception system 5 of this embodiment is made up of a reception device 1 and a face recognition terminal 3a. By configuring the reception system with the reception device 5 and the face recognition terminal 3a in this way, it becomes possible to add a face recognition function to a reception device 5 that did not previously have a face recognition function. This also makes it possible to reduce the cost of introducing a face recognition function. When using the reception system 5, a customer first completes the procedure using the face recognition terminal 3a.

[0063] FIG. 7 is a flow diagram showing the reception process (face recognition terminal 3a) according to this embodiment. A guide screen is displayed on face recognition terminal 3a (S101). FIG. 20(A) shows the guide screen displayed on face recognition terminal 3a (similarly on other face recognition terminals 3b to 3e). A captured image display field 341 is displayed on the guide screen, and the position of the camera and a message to the customer saying, "Please bring your face closer to the camera." An image captured by first imaging unit 33a is displayed in real time on captured image display field 341.

[0064] If a face is detected by the camera (in this case, the first imaging unit 33a) (S102: Yes), the face recognition terminal 3a performs face recognition processing using the images captured by the first imaging unit 33a and the second imaging unit 33b and face recognition information previously stored in the RAM 36c (S103). If the result of the face recognition processing (S103) shows that face recognition registration has been completed (S104: Yes), that is, if there is a match in the face recognition information, the management device 51 is queried to determine whether the identified customer is a check-in target or a check-out target. Here, a check-in target can be determined on the condition that they are scheduled to check in on the day but have not yet completed check-in. A check-out target can also be determined on the condition that they are scheduled to check out on the day but have not yet completed check-out.

[0065] If the person is a check-in target (S105: Yes), the face recognition terminal 3a sends a check-in notification to the reception device 1 via the LAN 58 (S106). At this time, the check-in notification includes information that can identify the customer (at least one of the following: reservation ID, name (kana), member ID, room number, etc.). If the person is a check-out target (S107: Yes), the face recognition terminal 3a sends a check-out notification to the reception device 1 via the LAN 58 (S108). At this time, the check-out notification includes information that can identify the customer (at least one of the following: reservation ID, name (kana), member ID, room number, etc.). On the other hand, if the person has not been registered (S104: No), a visitor notification is sent to the reception device 1 (S109).

[0066] After various notifications are sent to the reception device 1, the face recognition terminal 3a goes into a standby state (S110). The face recognition terminal 3a continues in the standby state until a return signal is received from the reception device 1 (S111: Yes). When the processing on the reception device 1 side is completed and a return signal is received from the reception device 1 (S111: Yes), the terminal returns to displaying the guidance screen (S101).

[0067] FIG. 8 is a flow diagram showing the reception process (reception device 1) according to this embodiment. Upon receiving a notification from the face recognition terminal 3a, the reception device 1 executes the reception process. Before receiving the notification, the reception device 1 displays an initial screen and waits (S121). FIG. 11 shows the initial screen displayed on the touch panel monitor 11 of the reception device 1. The initial screen displays a language selection button 111 for changing the display language. Also displayed is a message saying "Please hold your face over the face recognition terminal" and an arrow indicating the position of the face recognition terminal 3a.

[0068] If a check-out notification is received from the face recognition terminal 3a (S123: Yes), the reception device 1 executes a check-out process to check out the customer. Details of the check-out process will be omitted here. On the other hand, a visitor notification is received (S124: Yes) for customers who have not registered for face recognition or walk-in customers (customers who try to stay overnight without a reservation). In this case (S124: Yes), the reception device 1 displays a selection screen (S125).

[0069] 12 is a diagram showing a selection screen of the reception device according to this embodiment. The selection screen is provided with a check-in selection button 112 and a check-out selection button 113, allowing the customer to select whether to check in or check out. When the check-out selection button 113 is selected (S126: check out), the reception device 1 executes check-out processing. Details of the check-out processing will be omitted here. On the other hand, when the check-in selection button 112 is selected (S126: check in), the reception device 1 displays a check-in selection screen (S127).

[0070] 13 is a diagram showing a check-in selection screen of the reception device 1 according to this embodiment. Four selection buttons 114a to 114d are displayed on the check-in method selection screen, and a customer (guest) can select one of four types of check-in methods.

[0071] There are four types of check-in methods: (1) using a reservation number (reservation ID) (selecting selection button 114a), (2) using a name (selecting selection button 114b), (3) using a two-dimensional barcode (selecting selection button 114c), and (4) using a room card (selecting selection button 114d). When making a reservation at an accommodation facility, a reservation number may be notified. In the method using a reservation number, the notified reservation number is entered to inquire about the reservation. In the method using a name, the reservation is inquired about by entering the name of the guest who made the reservation. When reserving an accommodation facility over the Internet, information about the reservation may be notified using a two-dimensional barcode (code information) via email, app, etc. In the method using a two-dimensional barcode, the user presents the acquired two-dimensional barcode to inquire about the reservation.

[0072] Incidentally, sometimes guests who visit a hotel do not directly visit the reception system 5, but instead use the conventional method of telling an employee at the front desk their name, length of stay, etc. The use of room cards is a form that accommodates this method. In this case, the employee inputs information into the management device 51, confirms the guest's reservation, uses a card key reader / writer (not shown) connected to the management device 51 to record the room number on the card key, and then hands the card key to the guest to prompt them to settle their bill at the reception device 1. By selecting the inquiry form from the room card at the reception device 1, the guest can inquire about reservation information simply by inserting the card key into the card key entrance / exit 12 without having to input various information (reservation number, name, two-dimensional barcode, etc.).

[0073] When a check-in method is selected using the check-in selection screen displayed on the reception device 1 (S128: Yes), the reception device 1 queries the management device 51 for the reservation person according to the check-in method (S129). The reception device 1 acquires information about the reservation (S130) and displays an accommodation details confirmation screen (S131).

[0074] 14 is a diagram showing an accommodation details confirmation screen according to this embodiment. The accommodation details confirmation screen displays an accommodation-related display field 115 that displays various information based on the acquired information about the reservation, a cancel button 116, a back button 117, and a next button 118. After confirming that the information displayed in the accommodation-related display field 115 is correct, the customer (guest) operates the next button 118 (S132: Yes). On the other hand, if the information displayed in the accommodation-related display field 115 is different from the actual information, the user operates the cancel button 116 or the back button 117 to call an employee or redo the operation.

[0075] On the other hand, if a check-in notification is received from the face recognition terminal 3a (S122: Yes), the reception device 1 executes a process to check the customer in. In this case, the customer can view the accommodation details confirmation screen described in Fig. 14 without performing any special operation. The reception device 1 references the reservation ID included in the check-in notification, acquires information about the reservation (S130), and displays the accommodation details confirmation screen (S131).

[0076] When the Next button 118 is operated on the accommodation details confirmation screen (S132: Yes), a registration process (S200) for the guest is executed. The registration process (S200) is a process equivalent to filling out a guest register, which was previously done on paper. The guest registers various information about the guest (room manager and roommates for each reserved room).

[0077] 9 is a flow diagram showing the registration process (S200) according to this embodiment. In the registration process (S200), first, it is confirmed whether one or more rooms have been reserved (S201). If multiple rooms have been reserved (S201: Yes), a room selection screen (not shown) is displayed on the touch panel monitor 11 (S202). The room selection screen displays the room number, room type, etc. of the reserved room. If a room has been selected using the room selection screen (S203: Yes), first, the room representative registration process (S230) is executed.

[0078] FIG. 10 is a flow diagram showing the guest registration process (S230) according to this embodiment. In the room selection process (S230), first, the reservation information is referenced to check whether there is any prior registration in the reserved room-related information, i.e., whether roommate information is registered (S232). If there is prior registration (S232: Yes), a customer selection screen is displayed (S233). The customer selection screen displays the names of the representative customer and roommates who have already been registered, and the customer can select a representative from the displayed roommates.

[0079] When a customer is selected using the customer selection screen (S234: Yes), or when a room representative has already been decided (S231: Yes), the registered information (guest information or roommate information in the reservation information) is obtained (S235), and the guest register screen is displayed based on the registered information (S236).

[0080] If it is determined based on the registered information that the customer does not reside in Japan, or if the customer enters a nationality other than Japanese (S238: No), a passport reading process (S239) is executed. In the passport reading process (S239), a reading guidance screen (not shown) is displayed, and the customer is instructed to place their passport in the scanner slot 13. The reception device 1 reads the placed passport with the scanner 20 and registers it as part of the hotel ledger information.

[0081] FIG. 14 is a diagram showing the accommodation register screen according to this embodiment. The accommodation register screen includes an accommodation-related information display field 122, an edit button 123, a guest-related information display field 124, a signature field 125, a cancel button 116, a confirm button 126, and the like. The accommodation-related information display field 122 is displayed based on either the guest information or the roommate information described in FIGS. 6(B1), 6(B2), and 6(C). In this way, if various information is registered before check-in, the guest-related information display field 124 displays most of the information based on the registered member information, so the user does not need to make any major edits.

[0082] The signature field 125 is a field for entering a signature by tracing on the touch panel monitor 11 with a finger or a touch pen. Depending on the operation of the accommodation facility, a signature may not be required. In such cases, the signature field 125 may not be provided. When the edit button 123 is operated on the accommodation register screen (S240), the screen transitions to the accommodation register screen (editing) shown in FIG. 16, and an editing process (S241) is executed. In addition to the guest-related information display field 124, the accommodation register screen (editing) also displays a soft keyboard 127 and a conversion character selection field 128. The user selects the item they wish to edit (add new, modify, or delete) in the guest-related information display field 124, and performs editing using the soft keyboard 127 and the conversion character selection field 128.

[0083] After editing, or if the Confirm button 126 in the guest related information display field 124 is operated (S242: Yes) without editing, an image (guest ledger image) captured from the guest ledger screen shown in Fig. 14 is registered (S243). The guest ledger image only needs to include at least the guest related information display field 122 and the guest related information display field 124. When the passport reading process (S239) is performed, the read passport image is also registered as guest ledger information.

[0084] When the registration process (S230) is completed, it is determined whether there are other roommates in the currently selected room (S204). If there are other roommates (S204: Yes), the registration process (S230) is executed again for the currently selected room.

[0085] The registration process (S230) is repeated until there are no more roommates who have not yet been registered (S204: No). If there are no roommates at the time of check-in, the registration process can be performed later, or separately at the front desk. When registration for a room is complete (S204: No), it is checked whether there are any other rooms that have not yet been registered (S205). If there are other rooms (S205: Yes), a room selection screen is displayed (S202). On the other hand, when registration for all rooms is complete (S205: No), the registration process (S200) ends.

[0086] In the reception process of FIG. 8, after the registration process (S200) is completed, the payment process for the accommodation fee (S133) is executed. In this embodiment, payment can be made in cash using the bill slot 18 or the coin slot 17a, or by credit card using the credit card unit 26. Once payment for the accommodation fee is completed, a card key used to unlock the guest room is issued from the card key slot 12 (S134). Card keys can be issued up to the number of guests staying. When a reservation introduction inquiry is made using the room card described in FIG. 13, unlocking information is written into the inserted card key by the card key unit 25 and then ejected. After the card key is issued, a receipt (corresponding to the "medium" in this invention) for payment of the accommodation fee is printed by the receipt printer 14 (S135).

[0087] After the receipt issuing process (S135), the reception device 1 sends a return signal to the face recognition terminal 3a (S136). Upon receiving the return signal (S111: Yes), the face recognition terminal 3a cancels the standby state (S110) and returns to displaying the guidance screen (S101).

[0088] 17 is a diagram showing a receipt (medium) according to this embodiment. The receipt 61 includes (records) facility information 61a, such as the facility name and telephone number, date 61b, guest name 61c, receipt amount 61d, usage details 61e, room number 61f, and a two-dimensional barcode 61g (corresponding to "code information" in the present invention).

[0089] The two-dimensional barcode 61g is information for registering facial recognition information to receive various services using facial recognition functions within the accommodation facility. The two-dimensional barcode includes at least a reservation ID, and reservation information can be referenced by reading the two-dimensional barcode. A customer can use this two-dimensional barcode 61g to register facial recognition information at a facial recognition terminal 3b equipped with a code reader 43. While it is conceivable that registration of facial recognition information could be performed at the reception system 5, this would increase the time required for operation at the reception system 5 and potentially result in the formation of a queue of customers. In this embodiment, registration of facial recognition information is performed at a separately provided facial recognition terminal 3b, thereby shortening the processing time at the reception system 5 and alleviating congestion. Furthermore, customers can register facial recognition information at any time during their stay at the accommodation facility. Next, the recognition setting process using the facial recognition terminal 3b will be described.

[0090] 18 is a flow diagram showing the recognition setting process according to this embodiment. The recognition setting process according to this embodiment not only allows the registration of facial recognition information required for facial recognition processing within the facility, but also allows deletion of that information. By allowing deletion, customers can feel secure knowing that their registered facial recognition information will not be used elsewhere.

[0091] A guidance screen is displayed on face recognition terminal 3b (S301). FIG. 20(A) shows the guidance screen that is also displayed on face recognition terminal 3b (and the other face recognition terminals 3b to 3e). A captured image display field 341 is displayed on the guidance screen, and the position of the camera and a message to the customer saying, "Please bring your face closer to the camera." An image captured by first imaging unit 33a is displayed in real time on captured image display field 341.

[0092] If a face is detected by the camera (in this case, the first imaging unit 33a) (S302: Yes), the face recognition terminal 3b executes face recognition processing (S303) using the images captured by the first imaging unit 33a and the second imaging unit 33b and face recognition information previously stored in the RAM 36c. If the result of the face recognition processing (S303) shows that the face has not been registered (S304: No), that is, if there is no match in the face recognition information, a registration guide screen is displayed (S305).

[0093] FIG. 20(B) shows a registration guide screen according to this embodiment. The registration guide screen displays a message encouraging the customer to hold the two-dimensional barcode 61g printed on the receipt 61 over the code reader 43, along with the remaining time. The customer can proceed to the subsequent process by holding the two-dimensional barcode over the receipt 61 before the predetermined time has elapsed (S306: No). When the two-dimensional barcode is read (S307: Yes), the reservation ID in the two-dimensional barcode is referenced, and an inquiry is made to the management device 51 as to whether or not the customer is a valid guest (customer). If the inquiry shows that the customer is a valid guest (S308: Yes), A screen for inputting a PIN number is displayed (S309).

[0094] FIG. 20(C) shows a PIN entry screen. The PIN entry screen displays a numeric keypad 342 and a message prompting the customer to enter the last four digits of the phone number registered at check-in. The PIN (corresponding to "PIN information" in the present invention) may be a phone number or any other information known to the customer (not limited to a number). If the correct PIN is entered on the PIN entry screen (S310: Yes), registration of facial recognition information is executed (S311). When registration of facial recognition information is complete, a registration completion screen shown in FIG. 21(D) is displayed. The facial recognition information is registered using an appropriate image from among the images captured by the first imaging unit 33a and the second imaging unit 33b. In addition to using an image, feature information extracted from the image may also be used as facial recognition information.

[0095] Once the registration of face recognition information (S311) is complete, unregistered accompanying persons are checked, and the limit on the number of persons that can be registered is checked (S312). Here, accompanying persons are persons who made a reservation together with the customer whose face recognition information was registered in S311, and include persons in the same room or in a different room. For example, if one room is used by three people, and one person is already registered, the remaining two people can be registered. If one room is used by three people, and three people are already registered, new registrations are prohibited. Also, if two rooms are used by two people each, and one person is already registered, three more people can be registered. If the conditions are met (S312: Yes), the accompanying person registration process (S350) is executed.

[0096] FIG. 19 is a flow diagram showing the accompanying person registration process (S350) according to this embodiment. In the accompanying person registration process (S350), registration of facial recognition information is executed, similar to the case of S311. Note that the accompanying person registration process (S350) does not require reading of a two-dimensional barcode or input of a PIN number, as this has already been completed in S307 and S310 of the recognition setting process. In this way, the accompanying person registration process (S350) is simplified, allowing customers to easily and quickly perform facial recognition registration.

[0097] In the accompanying person registration process (S350), first, a registration guide screen is displayed. The registration guide screen is the same as that shown in FIG. 20(A). If a face is detected by the camera (in this case, the first imaging unit 33a) (S351: Yes), the face recognition terminal 3b compares the images captured by the first imaging unit 33a and the second imaging unit 33b with already registered face recognition information and executes face recognition processing (S353). If the result of the face recognition process (S353) shows that face recognition registration has not been completed (S354: No), the face recognition terminal 3b registers face recognition information based on the images captured by the first imaging unit 33a and the second imaging unit 33b (S355). When the registration of face recognition information is completed, a registration completion screen shown in FIG. 21(D) is displayed. On the other hand, if the face has already been registered, an error message indicating that the face has already been registered is displayed on the touch panel monitor 34 (S355).

[0098] The companion registration process (S350) can be executed as long as the confirmation of unregistered companions and the confirmation of the registration limit satisfy the conditions (S312: Yes). Note that since it is possible that not all companions are registered, it is not necessary to register all companions, and the process can be interrupted midway.

[0099] Next, we will explain what happens when face registration has already been completed (S304: Yes) in the recognition setting process. In the recognition setting process, customers who have already registered are given the authority to delete face recognition information or to register unregistered accompanying persons. These can be used by performing face recognition without the need to use a two-dimensional barcode or a PIN.

[0100] If it is determined that the face recognition information has been registered (S304: Yes), the system checks for unregistered accompanying persons and the limit on the number of persons that can be registered (S313). If this condition is met (S313: Yes), the selection screen shown in FIG. 21(E) is displayed. On the selection screen, a Delete Face Recognition Information button 343a and a Register Companion button 343b are displayed, and the customer can select the function they wish to use. On the other hand, if the condition is not met (S313: No), the only available function is to delete the face recognition information, so the selection screen is not displayed.

[0101] If the conditions are not met on the selection screen (S313: No) or the delete button 343a is operated (S315: Delete), a deletion guidance screen (not shown) is displayed (S316). The deletion guidance screen displays a message that the facial recognition information will be deleted and that services that use facial recognition within the facility will no longer be available, as well as a confirmation button. If the confirmation button is operated (S317: Yes), the facial recognition information is deleted, and the deletion completion screen shown in FIG. 21(F) is displayed.

[0102] On the other hand, when the accompanying person registration button 343b is operated on the selection screen (S315: Registration), the accompanying person registration process (S350) is executed. The accompanying person registration process (S350) is the same as the flow diagram described in FIG. 19. The accompanying person registration process (S350) can be executed as long as the confirmation of unregistered accompanying persons and the confirmation of the registration number limit meet the conditions (S319: Yes). Note that even here, in consideration of the possibility that all accompanying persons are not yet registered, it is not necessary to register all accompanying persons, and the process can be interrupted midway.

[0103] As described above, the recognition setting process of this embodiment uses the two-dimensional barcode 61g (code information) printed on the receipt 61 (medium) and registers facial recognition information using the facial recognition terminal 3b installed in a different location from the reception system 5, thereby shortening the reception time at the reception system 5 and preventing congestion and the formation of lines. Furthermore, even if a companion (a roommate or a customer in another room) is not present at check-in, facial recognition information for that companion can be registered later, improving convenience for customers. Furthermore, a companion who has completed registering facial recognition information can also register facial recognition information for another companion by performing facial recognition processing, allowing customers to register facial recognition information in a chain-like manner.

[0104] Furthermore, in the face recognition setting process, face recognition can be performed to delete registered face recognition information. Face recognition can also be performed to register face recognition information for accompanying guests. Deletion and registration of accompanying guests do not require a two-dimensional barcode or a personal identification number, and can be performed easily and quickly. Furthermore, registration of accompanying guests can be limited to an upper limit on the number of actual guests, which can prevent fraudulent registration.

[0105] The registered face recognition information is stored in the face recognition terminals 3a to 3e installed in the facility and can be used by the face recognition terminals 3a to 3e. In addition to being stored in the face recognition terminals 3a to 3e, the face recognition information may also be stored in the storage unit 54 of the management device 51 or in a server on the Internet. In this case, the storage unit 54 or the server will be accessed every time face recognition processing is performed.

[0106] Next, the use of face recognition processing in the face recognition terminals 3a to 3e will be described. As explained above, the face recognition terminal 3a, which constitutes part of the reception system 5, can be used to authenticate customers at check-in and check-out. By performing face recognition, the customer is identified and information about the customer is passed to the reception device 1.

[0107] As explained above, the face recognition terminal 3b can register new face recognition information, delete already registered face recognition information, and register face recognition information for accompanying persons.

[0108] The face recognition terminal 3c is installed at the entrance of the accommodation facility and is linked to the entrance locking system. At accommodation facilities, the entrance may be locked for security purposes, such as late at night. In this embodiment, the locking system is unlocked by performing face recognition on the face recognition terminal 3c installed at the entrance. Even if a person goes out and returns late at night, the entrance can be unlocked simply by performing face recognition on the face recognition terminal 3c.

[0109] The facial recognition terminal 3d is installed near the entrance to the bathing area within the accommodation facility and identifies customers who come to take a bath. It is conceivable that customers other than hotel guests may also come to take a bath at the accommodation facility. In such cases, it is necessary to distinguish them from guests who are staying at the hotel. By making it possible to identify guests who are staying at the hotel using the facial recognition terminal 3d, it becomes possible to guide guests to the bathing area without the need for a bathing ticket or the like.

[0110] The facial recognition terminal 3e is installed near the entrance to the restaurant in the accommodation facility and identifies customers who come to dine. It is possible that customers other than lodging guests also dine at the accommodation facility, and that lodging guests may or may not have made a reservation in advance. In such cases, it is necessary to distinguish between customers who have already paid for their meal and customers who have not yet paid. By making it possible for the facial recognition terminal 3e to identify such customers, it becomes possible to guide lodging guests to the restaurant without the need for meal tickets or the like. It is also possible to add to the meal bill for customers (guests) who have not yet paid.

[0111] By using the face recognition terminals 3c to 3e described above, guests staying at accommodation facilities can receive various services using the face recognition function. The face recognition function of the face recognition terminals 3c to 3e can be used from check-in until check-out or a specified time on the check-out date.

[0112] The facial recognition terminal 3 can also be used to approve various payments within a facility. For example, at a lodging facility, charges for use at a shop or restaurant may be billed to the room. In such cases, conventionally, the customer presents a card key to verify their identity (confirm their room) and complete the billing process. In this way, by using the facial recognition terminal 3, payments can be approved quickly and even without the card key at hand.

[0113] Furthermore, if the facial recognition information registered at an accommodation facility is not deleted, it can be used in the reception system 5 of the accommodation facility even after the stay. Therefore, when the customer visits the accommodation facility again, facial recognition can be performed on the facial recognition terminal 3a of the reception system 5, allowing for quick and easy check-in. The customer can then use the facial recognition function without having to register the facial recognition information again. Furthermore, the facial recognition information may be made available not only at the accommodation facility where the customer stayed, but also at the reception systems 5 of related accommodation facilities, such as chain stores of the accommodation facility. The registered facial recognition information will be shared with related accommodation facilities via a server or the like.

[0114] Although various embodiments of the present invention have been described above, the present invention is not limited to these embodiments and various modifications can be adopted. Some modifications will be described below.

[0115] <First Modification> In the above-described embodiment, one receipt 61 is issued for one reservation, and a two-dimensional barcode 61g is displayed on the receipt 61. Instead of this, receipts 61 with two-dimensional barcodes 61g displayed may be issued for the number of guests staying. After checking in and receiving multiple receipts 61, guests can hand the receipts 61 to the guests staying at the hotel, allowing each guest to perform the authentication setup process using the face recognition terminal 3b.

[0116] Alternatively, a receipt 61 may be issued for each room. After checking in and receiving multiple receipts 61, a customer can hand the receipts 61 to the person in charge of the room, who can then use the face recognition terminal 3b to perform the authentication setup process. Since a receipt 61 is issued for each room, the number of receipts issued can be reduced compared to issuing one for each customer, and the chances of losing receipts can be reduced. Furthermore, by including room identification information in the two-dimensional barcode 61g, face recognition management can be performed for each room. For example, if the face recognition terminal 3 is used in the locking system for each room, it becomes possible for only the guest staying in that room to unlock that room.

[0117] <Second Modification> In the above-described embodiment, the facial recognition information is deleted by the facial recognition terminal 3b that executes the recognition setting process. However, this may be performed by other facial recognition terminals 3a, 3c to 3e. In particular, the facial recognition terminal 3a used in the reception system 5 may ask the customer whether or not to delete the facial recognition information during the check-out process. Customers who do not want to leave their facial recognition information at the accommodation facility can delete the facial recognition information when they check out. Therefore, it is possible to delete the facial recognition information when the customer has finished using the accommodation facility, i.e., when the customer has finished using the facial recognition function at the accommodation facility.

[0118] Furthermore, the deletion of facial recognition information during checkout is typically performed by a single customer, such as the customer who made the reservation. In this case, a representative may be able to delete the facial recognition information of all customers related to the reservation all at once. When managing group guests, this makes it easy to check out without leaving facial recognition information at the accommodation facility. Alternatively, the names of guests who have stayed at the reservation may be displayed, and the facial recognition information of selected customers may be deleted. Alternatively, all registered facial recognition information may be deleted during checkout without requiring instructions from the customer. In this case, since facial recognition information is not left at the accommodation facility, customers will not forget to delete it. Furthermore, data management is also easier for accommodation facilities, as they do not need to store and manage facial recognition information, which is important personal information of customers.

[0119] <Third Modification> In the above-described embodiment, the reception system 1 records (records) a two-dimensional barcode 61g (code information) on a receipt 61 (medium), and the two-dimensional barcode 61g is read by the face recognition terminal 3b. In addition to using the receipt 61, a card key issued by the reception system 1 may be used as the medium for recording the code information. By recording magnetic, electronic, or two-dimensional barcode code information on the card key (medium) and inputting the code information recorded on the card key (medium) on the face recognition terminal 3b, the face recognition terminal 3b can register or delete face recognition information based on the code information, or register an additional accompanying person, as in the above-described embodiment. In this case, the face recognition terminal 3b is configured to read the code information recorded on the medium.

[0120] The code information may be a member ID, and the medium for recording the code information may be a membership card. In this way, the code information may include information that identifies the customer, such as a member ID, or information that identifies the customer's use of the facility, such as a reservation ID. After the customer has checked in at the reception system 1, the face recognition terminal 3b accepts registration of the face recognition information by inputting the code information. The code information may also be displayed on the screen of a mobile terminal using a member app (program) of the accommodation facility that can be used on a mobile terminal such as a smartphone, and read (input) by the reception system 1.

[0121] <Fourth Modification> In the above embodiment, the customer is identified using a face recognition function, but the customer may be identified not only by the face recognition function but also by various other biometric recognition methods such as fingerprint authentication, palm vein recognition, etc. Alternatively, a combination of multiple biometric recognition methods may be used to identify the customer.

[0122] <Fifth Modification> In the above-described embodiment, the two-dimensional barcode 61g in the face recognition terminal 3b is read using the code reading device 43. Instead of using the code reading device 43, the two-dimensional barcode 61g may be read using the first imaging unit 33a or the second imaging unit 33b provided in the face recognition terminal 3b.

[0123] <Sixth Modification> In the above embodiment, an accommodation facility has been described as an example, but the present invention can also be used in various facilities that handle reception and provide services to various customers within the facility, such as sports facilities such as golf courses, sports gyms, and bowling alleys, bathing facilities such as public baths, spas, saunas, and health spas, medical facilities such as hospitals and clinics, transportation facilities such as trains, airplanes, cruise ships, buses, and taxis, educational facilities such as cultural classes, driving schools, vocational schools, and universities, and leisure facilities such as theme parks, amusement parks, and karaoke booths. [Explanation of symbols]

[0124] 1: Reception device 36d: Image processing unit 3(3a~3e):Facial recognition terminal 36e:Interface 5: Reception system 36f: Voice processing unit 11: Touch panel monitor 37: LAN communication section 11a: Touch panel 38: Connection port 11b: Display unit 42: Connection cable 12: Card key entrance / exit 43: Code reader 13: Scanner port 51: Management device 14: Receipt printer 52: Input device 15: Credit card entrance / exit 53: LAN communication section 16: Numeric keypad 54: Memory section 17a: Coin deposit slot 55: Monitor 17b: Coin dispenser 57: Router 18: Bill in / out 58: LAN 20: Scanner 61: Receipt 21a:CPU 61a:Facility Information 21b:ROM 61b:Date 21c:RAM 61c:Guest name 21d: Image processing unit 61d: Receipt amount 21e: Audio processing unit 61e: Usage details 22: Hard disk 61f: Room number 23: Communication unit 61g: 2D barcode 24: Interface 111: Language selection button 25: Card key unit 112: Check-in selection button 26: Credit card unit 113: Checkout selection button 27: Bill deposit / withdrawal section 114a-114d: Selection buttons 28: Coin deposit and withdrawal section 115: Accommodation-related display section 29a: Speaker 116: Cancel button 29b: Microphone 117, 118: Buttons 31: Cabinet 122: Accommodation information display area 32: Stand 123: Edit button 33a: First imaging unit 124: Guest-related information display field 33b: Second imaging unit 125: Signature section 33c: Third imaging unit 126: Confirm button 34: Touch panel monitor 127: Soft keyboard 35a: Speaker 128: Conversion character selection field 35b: Microphone 341: Shooting image display field 36a:CPU 342:Numeric keypad 36b:ROM 343a:Delete button 36c:RAM 343b:Registration button

Claims

1. A facility management system having a reception system and a biometric recognition terminal, The reception system includes a reception process for receiving customers, The issuing process can be executed to issue a two-dimensional barcode containing information for identifying a customer who has undergone reception processing or information for identifying the facility use of a customer who has undergone reception processing, The biometric recognition terminal is capable of executing registration processing, The registration process is an input process for inputting the two-dimensional barcode issued in the issuing process; and a registration process for registering biometric information based on a palm image captured by a camera based on a two-dimensional barcode input in the input process. Facility management system.

2. A facility management system having a reception system and a biometric recognition terminal, The reception system is capable of executing a reception process for receiving customers, The biometric recognition terminal is capable of executing registration processing, The registration process is an input process for inputting code information including information for identifying the customer who has undergone the reception process or information for identifying the facility use of the customer who has undergone the reception process; and a registration process for registering biometric recognition information based on a palm image captured by a camera based on the code information input in the input process. The reception system is an exit reception process for receiving customers' exit from the facility; When biometric information is registered during exit reception processing, deletion processing can be executed at the time of exit to delete the biometric information without requiring instructions from the customer. Facility management system.

Images