Information processing device and information processing method

Abstract

Providing a financial mechanism for providing services online. [Solution] The information processing device 3 has an acquisition unit 331 that acquires a service ID (identification) from the store terminal, an interview processing unit 332 that executes processing for the service provider to provide a service via the store terminal and the service terminal, and a fee processing unit 336 that executes processing to bill the service provider for the service fee and executes processing to pay the store fee to the store operator of the store or processing to bill the store operator of the store.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] Conventionally, terminals that users use to access various services are installed in stores such as convenience stores. Patent Document 1 discloses a technology that enables users to conduct online interviews using terminals installed in stores. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Registered Utility Model No. 3243342 Summary of the Invention [Problem to be solved by the invention]

[0004] In providing online consultations, multiple businesses are involved, such as businesses that manage the stores where the terminals are installed and businesses that provide services to users via online consultations. For this reason, there is a need to establish a financial system that allows businesses to provide online services.

[0005] The present invention has been made in consideration of these points, and aims to provide a financial mechanism for providing online services. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention includes an acquisition unit that acquires, from a store terminal installed in a store, a service ID (identification) for identifying the service selected by a user from among a plurality of services provided by a service provider that is a different provider from the store operator that manages the store; a service processing unit that executes processing for the service provider to provide the service via the store terminal and the operator terminal of the service provider identified based on the service ID acquired by the acquisition unit; and a fee processing unit that executes processing to charge the service provider a service charge, which is a fee to be charged to the service provider that is the service provider that provided the service via the store terminal and the operator terminal, to the service provider, and executes processing to pay or charge to the store operator of the store a store fee, which is either a fee paid to the store operator of the store or a fee charged to the store operator of the store.

[0007] The service processing unit may execute processing for conducting an online interview between the store terminal and the service provider's terminal as processing for the service provider to provide the service via the store terminal and the provider terminal. The fee processing unit may further charge the user a fee for using the store terminal.

[0008] The information processing device may further have a first determination unit that refers to a first condition management database in which the service ID corresponding to the service and a first condition for determining the service billing fee are stored in association with each other, and determines the service billing fee based on the first condition associated with the service ID acquired by the acquisition unit, and a second determination unit that refers to a second condition management database in which a second condition for determining the store fee is stored, and determines the store fee based on the second condition, and the fee processing unit may perform a process of billing the service provider for the service billing fee determined by the first determination unit, and a process of paying or billing the store operator of the store for the store fee determined by the second determination unit.

[0009] The first condition management database may further be associated with a service provision fee for each service, which is a fee associated with the provision of that service via the store terminal and the operator terminal, and the fee processing unit may further refer to the first condition management database and charge the user the service provision fee associated with the service ID acquired by the acquisition unit.

[0010] The first condition management database may further be associated with a distribution rate to be distributed to the service provider of the service from the service provision fee charged to the user by the fee processing unit for each service, and the first determination unit may further refer to the first condition management database and determine a service payment fee to be paid to the service provider based on the service provision fee charged to the user for whom the service provider provided the service via the store terminal and the provider terminal and the distribution rate associated with the service ID corresponding to the service provider, and the fee processing unit may execute a process of paying the service payment fee determined by the first determination unit to the service provider.

[0011] The first condition management database may further be associated with billing conditions indicating whether or not the service provision fee will be charged for each service on the condition that the service has been contracted for, and the fee processing unit may refer to the first condition management database, and if the result of whether or not the user has contracted for the service does not satisfy the billing conditions associated with the service ID acquired by the acquisition unit, not charge the user the service provision fee associated with the service ID acquired by the acquisition unit, and if the result of whether or not the user has contracted for the service satisfies the billing conditions associated with the service ID acquired by the acquisition unit, charge the user the service provision fee associated with the service ID acquired by the acquisition unit.

[0012] The second condition management database may associate, for each combination of the store and the service, a store ID for identifying the store, the service ID corresponding to the service, and the second condition for determining the fee for providing the service via the operator terminal at the store terminal, and the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine the store fee based on the second condition associated with the store ID acquired by the acquisition unit and the service ID corresponding to the service provider.

[0013] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including a unit price per user to whom the service is provided via the store terminal and the operator terminal, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the unit price included in the second condition associated with the store ID corresponding to the store and the number of users to whom the service was provided using the store terminal of the store during a specified period.

[0014] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including a unit price per user to whom the service has been provided via the store terminal and the operator terminal a predetermined threshold number of times or more, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the unit price included in the second condition associated with the store ID corresponding to the store and the number of users to whom the service has been provided using the store terminal of the store a predetermined period of time equal to or greater than the predetermined threshold number of times.

[0015] The second condition management database may associate, for each store, a store ID for identifying the store and the second conditions including a contract price per contract for the service provided via the store terminal and the operator terminal, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the contract price included in the second conditions associated with the store ID corresponding to the store and the number of contracts for the service provided using the store terminal of the store during a specified period.

[0016] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including a calculated value for calculating an amount to be deducted from the contract amount in the contract for the service provided via the store terminal and the operator terminal, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total contract amount contracted for the service provided using the store terminal of the store during a specified period.

[0017] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including a calculated value for calculating an amount to be deducted from the usage fee incurred according to the usage period of the service provided via the store terminal and the operator terminal, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total amount of the usage fee incurred for the use of the service provided using the store terminal of the store during a specified period.

[0018] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including a periodic unit price per unit period of the service provided via the store terminal and the operator terminal, the acquisition unit may further acquire a store ID for identifying the store, and the second determination unit may determine, for each store, the store fee based on the periodic unit price included in the second condition associated with the store ID corresponding to the store and the provision period during which the service was provided using the store terminal of the store during a specified period.

[0019] The second condition management database may associate, for each store, a store ID for identifying the store and the second conditions including a service number unit price for each of the services provided using the store terminal, or a service type unit price for each type of service provided using the store terminal, and the second determination unit may determine the store fee for each store based on a combination of the service number unit price included in the second conditions associated with the store ID corresponding to the store and the number of the services provided using the store terminal at the store, or a combination of the service type unit price included in the second conditions associated with the store ID corresponding to the store and the number of types of services provided using the store terminal at the store.

[0020] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including the customer unit price per customer who visits the store, and the second determination unit may determine, for each store, the store price based on the customer unit price included in the second condition associated with the store ID corresponding to the store and the store's visit history over a specified period.

[0021] The second condition management database may associate, for each store, a store ID for identifying the store and the second condition including the terminal unit price per store terminal installed in the store, and the second determination unit may determine, for each store, the store fee based on the terminal unit price included in the second condition associated with the store ID corresponding to the store and the number of store terminals installed in the store.

[0022] The information processing device may further have a memory unit that stores, for each service, the available period during which the service is made available for provision, and the first condition management database may include, for each service, a period unit price that is the unit price per unit period of the available period corresponding to the service, and the first determination unit may further determine, for each service, the service billing fee based on the available period corresponding to the service and the available period included in the first condition associated with the service ID corresponding to the service.

[0023] The first condition management database may associate, for each combination of the store and the service, a store ID for identifying the store, the service ID corresponding to the service, and the first condition, and the first determination unit may determine, for each combination of the store and the service, the service billing fee based on the first condition associated with the store ID corresponding to the store and the service ID corresponding to the service.

[0024] An information processing method according to a second aspect of the present invention includes the steps of: acquiring, from a store terminal installed in a store, a service ID for identifying the service selected by a user from among a plurality of services provided by a service provider that is a different provider from the store operator that manages the store, executed by a computer; executing a process for the service provider to provide the service via the store terminal and the operator terminal of the service provider identified based on the acquired service ID; executing a process to charge the service provider a service charge fee, which is a fee to be charged to the service provider that provided the service, via the store terminal and the operator terminal, to the service provider; and executing a process to pay or charge to the store operator of the store a store fee, which is either a fee paid to the store operator of the store or a fee charged to the store operator of the store.

[0025] An information processing device according to a third aspect of the present invention comprises an acquisition unit that acquires, from an installed terminal installed at a predetermined location, a service ID for identifying the service selected by a user from among a plurality of services provided by a service provider; a service processing unit that executes processing for the service provider to provide the service via the installed terminal and an operator terminal of the service provider identified based on the service ID acquired by the acquisition unit; and a fee processing unit that executes processing to charge the service provider a service charge, which is a fee to be charged to the service provider, the service provider that provided the service via the installed terminal and the operator terminal, to the service provider, and executes processing to pay to the terminal operator or processing to charge to the terminal operator a terminal charge, which is either a fee paid to the terminal operator that provided the installed terminal or a fee to be charged to the terminal operator. [Effects of the Invention]

[0026] The present invention has the effect of providing a financial mechanism for providing online interviews. [Brief explanation of the drawings]

[0027] [Figure 1] FIG. 1 is a diagram illustrating a configuration of an information processing system. [Figure 2] FIG. 1 is a diagram illustrating an overview of an information processing system. [Figure 3] FIG. 1 is a diagram schematically illustrating a functional configuration of an information processing device. [Figure 4] FIG. 2 is a diagram illustrating an example of a configuration of a database stored in a storage unit. [Figure 5] 10 is a flowchart showing the flow of processing executed by the information processing device. [Figure 6] FIG. 10 is a diagram for explaining processing of an information processing system in a modified example. DETAILED DESCRIPTION OF THE INVENTION

[0028] [Outline of Information Processing System S] FIG. 1 is a diagram showing the configuration of an information processing system S. The information processing system S is a system used to provide an information processing service. The information processing service is a service for conducting online interviews and managing money for store operators and service operators. A store operator is a business that manages stores. A store is a store that sells products, such as a convenience store, supermarket, communication terminal store, or electronics retailer. A store is also a real estate property, but is not limited to this and may also be movable property such as a vehicle. A service provider is a business that provides a provision service, which is a service different from the information processing service, and is a business different from the store operator. The provision service is, for example, a service related to finance, insurance, law, etc. The information processing system S has multiple service terminals 1, multiple store terminals 2, and an information processing device 3.

[0029] The service terminal 1 is a terminal managed by a service provider, and is, for example, a smartphone, a tablet terminal, a personal computer, or the like.

[0030] The store terminal 2 is a terminal installed in a store, such as a tablet terminal or a personal computer. One or more store terminals 2 are installed in a store. For example, a dedicated application program (hereinafter referred to as a "dedicated app") for providing information processing services to users is installed in the store terminal 2. The dedicated app has, for example, a function to present descriptions of multiple different provided services, a function to suggest a provided service to be recommended to the user from the multiple provided services, and a function to conduct online interviews with service providers of the provided services. A user who is a customer visiting a store can use the store terminal 2 to view descriptions of multiple provided services, select a provided service that he or she wishes to use, and conduct online interviews with service providers of the provided service that he or she wishes to use.

[0031] The information processing device 3 is a device, such as a server, that manages a platform for providing online interview implementation and financial management. The information processing device 3 stores a fee to be charged to the service provider, specifically, a first condition for determining an implementation fee for conducting an online interview, and a fee to be charged or paid to the store operator, specifically, a second condition for determining a fee for using the store terminal 2. Details will be described later, but each of the first condition and the second condition includes, for example, information indicating a predetermined unit price determined for determining the fee.

[0032] The service terminal 1, the store terminal 2, and the information processing device 3 are each connected to a network N. An overview of the information processing system S will be explained below with reference to FIG.

[0033] Fig. 2 is a diagram for explaining an overview of the information processing system S. First, when a user visiting a store selects one of a plurality of provided services that the user wishes to use at a store terminal 2 installed at the store and performs an operation to conduct an online interview for the selected provided service, the store terminal 2 transmits an interview request to the information processing device 3 to request the user to conduct an online interview for the provided service selected by the user ((1) in Fig. 2).

[0034] When the information processing device 3 receives an interview request from the store terminal 2, it executes processing to conduct an online interview between the store terminal 2 and the service terminal 1 corresponding to the provided service selected by the user ((2) in FIG. 2). By conducting an online interview for the provided service, the user can use the provided service or sign a contract for the provided service. For example, using the provided service means consulting a legal expert about legal matters. For example, signing a contract for the provided service means signing a contract for a product such as insurance with a business that provides the product.

[0035] The information processing device 3 determines the service billing fee based on the first condition ((3) in Figure 2). The service billing fee is a fee to be billed to the service provider that conducted the online interview. The information processing device 3 also determines the store fee based on the second condition ((4) in Figure 2). The store fee is either a fee paid to the store provider or a fee to be billed to the store provider.

[0036] Then, the information processing device 3 executes fee processing based on the determined fee ((5) in FIG. 2). Specifically, as fee processing, the information processing device 3 executes processing to bill the service provider for the determined service billing fee. Furthermore, as fee processing, the information processing device 3 executes processing to pay the store provider the determined store fee or processing to bill the store provider for the determined store fee.

[0037] In this way, the information processing system S can provide a financial mechanism for providing online interviews. The configuration of the information processing device 3 will be described below.

[0038] [Functional configuration of information processing device 3] FIG. 3 is a diagram schematically illustrating the functional configuration of an information processing device 3. The information processing device 3 includes a communication unit 31, a storage unit 32, and a control unit 33. In FIG. 3, arrows indicate main data flows, and there may be data flows not shown in FIG. 3. In FIG. 3, each functional block indicates a configuration in functional units, rather than a configuration in hardware (device) units. Therefore, the functional blocks shown in FIG. 3 may be implemented in a single device, or may be implemented separately in multiple devices. Data may be exchanged between functional blocks via any means, such as a data bus, a network, or a portable storage medium.

[0039] The communication unit 31 is a communication interface for connecting to a network, and includes a communication controller for receiving data from an external device.

[0040] The memory unit 32 is a large-capacity storage device such as a ROM (Read Only Memory) that stores the BIOS (Basic Input Output System) of the computer that realizes the information processing device 3, a RAM (Random Access Memory) that serves as the working area of ​​the information processing device 3, an HDD (Hard Disk Drive) or SSD (Solid State Drive) that stores the OS (Operating System), application programs, and various information referenced when the application programs are executed.

[0041] The storage unit 32 stores information about service providers and information about store operators. The information about the service providers includes, for each service provider, a service provider ID for identifying the service provider, a provided service ID for identifying the provided service provided by the service provider, and information for specifying the service terminal 1 of the service provider.

[0042] The information about the store operator includes, for example, for each store operator, a store operator ID for identifying the store operator, a store ID for identifying the store managed by the store operator, a store terminal ID for identifying the store terminal 2 installed in the store, and a list of provided services for which online consultations can be conducted at the store terminal 2 managed by the store operator. The list of provided services may further be associated with the provided services as well as an available period during which online consultations for the provided services are available at the store terminal 2. The list of provided services may be determined for each store or each region. The storage unit 32 also stores a first condition management database for managing first conditions and a second condition management database for managing second conditions.

[0043] FIG. 4 is a diagram showing an example of the configuration of a database stored in the storage unit. The first condition management database shown in FIG. 4(a) stores, for each provided service, a provided service ID, a first condition, an interview fee, a distribution rate, and billing conditions in association with each other. The interview fee is a fee for conducting an online interview for the provided service. The distribution rate is a percentage of a predetermined fee distributed to a service provider for the provided service. The predetermined fee is a fee billed to a user, as will be described in detail later. The billing conditions are conditions for determining whether to bill the interview fee, such as whether an online interview has been conducted, whether the online interview has been conducted for a predetermined period or more, whether the provided service has been used via the online interview for a predetermined period or more, or whether a contract for the provided service has been signed. Note that the billing conditions may be unconditional.

[0044] 4(b) stores, for each combination of a store and a provided service, a store ID corresponding to the store, a provided service ID corresponding to the provided service, and a second condition in association with each other. Note that the second condition management database may store, for each store, a store ID corresponding to the store and a second condition in association with each other, or may store only second conditions commonly used for each store.

[0045] Returning to Figure 3, the control unit 33 is a processor such as a CPU (Central Processing Unit), GPU (Graphics Processing Unit), or NPU (Neural network Processing Unit) of the information processing device 3, and by executing programs stored in the memory unit 32, it functions as an acquisition unit 331, an interview processing unit 332, a recording unit 333, a first determination unit 334, a second determination unit 335, and a fee processing unit 336.

[0046] [Processing for conducting online interviews] First, we will explain the process related to the implementation of an online interview executed by the information processing device 3. The acquisition unit 331 acquires, from one of the store terminals 2 installed in each of multiple stores, a store ID for identifying the store and a provided service ID for identifying a provided service selected by the user from multiple provided services provided by a service provider that is a different business from the store business that manages the store.

[0047] For example, when a user visiting a store selects one of a plurality of provided services that the user wishes to use on the store terminal 2 of the store and performs an operation to conduct an online interview for the selected provided service, the store terminal 2 transmits an interview request to the information processing device 3 to request the online interview. The interview request includes a store ID corresponding to the store where the store terminal 2 is installed and a provided service ID corresponding to the provided service selected by the user. The interview request may further include a user ID corresponding to the user using the store terminal 2, a store terminal ID corresponding to the store terminal 2 used by the user, etc.

[0048] The acquiring unit 331 may acquire the store terminal ID as the store ID. Then, the acquiring unit 331 acquires the consultation request from the store terminal 2, thereby acquiring the store ID and the provided service ID.

[0049] When the acquisition unit 331 acquires an interview request, the interview processing unit 332 executes processing to conduct an online interview between the store terminal 2 and the service terminal 1 of the service provider identified based on the provided service ID acquired by the acquisition unit 331. The interview processing unit 332 notifies, for example, the service terminal 1 and the store terminal 2 of an access request to access an interview service that provides the implementation of online interviews. The interview service may be an information processing service, or may be another service different from the information processing service and the provided service. The user and the service provider access the interview service based on the access request notified to each terminal (store terminal 2 and service terminal 1) and conduct the online interview.

[0050] The interview processing unit 332 may execute processing to conduct an online interview without the user paying the fee for using the store terminal 2, or may execute processing to conduct an online interview on the condition that the user has paid the fee for using the store terminal 2. The information processing device 3 executes processing to conduct an online interview on the condition that the user has paid the fee for using the store terminal 2, for example, by executing the following three steps.

[0051] As a first step, the fee processing unit 336 bills the user for the fee associated with the use of the store terminal 2. For example, the fee processing unit 336 causes the store terminal 2 to display a billing message for billing the user for the fee associated with the use of the store terminal 2. The fee processing unit 336 may bill the user for the fee before the user uses the store terminal 2, or may bill the user for the fee after the user uses the store terminal 2.

[0052] In a second step, the fee processing unit 336 collects the fee billed from the user. For example, the storage unit 32 stores information about the user, including a user ID and a credit card number. In this case, first, when the user inputs his / her user ID at the store terminal 2, the acquisition unit 331 acquires the input user ID. Then, the fee processing unit 336 collects the fee billed from the user by settling the fee using the credit card number associated with the user ID acquired by the acquisition unit 331.

[0053] Furthermore, for example, the store terminal 2 is equipped with a fee adjustment machine (not shown) for the user to pay the fee. The fee adjustment machine is a device for settling the fee with cash, electronic money, a credit card, etc. In this case, the fee processing unit 336 collects the fee charged to the user when the user pays the fee charged at the fee adjustment machine.

[0054] As a third step, the interview processing unit 332 executes processing to conduct an online interview, on the condition that the fee charged to the user has been collected by the fee processing unit 336. In this way, the information processing device 3 can obtain compensation for the user's use of the information processing service.

[0055] The fee processing unit 336 may charge the user an interview fee, which is a fee associated with conducting an online interview. The fee processing unit 336 may charge the user the interview fee before the interview processing unit 332 executes the processing for conducting the online interview, or may charge the user the interview fee after the interview processing unit 332 executes the processing for conducting the online interview.

[0056] The fee processing unit 336, for example, bills the user a predetermined consultation fee. The fee processing unit 336 may bill the user an consultation fee according to the provided service selected by the user. Specifically, the fee processing unit 336 refers to the first condition management database and bills the user an consultation fee associated with the provided service ID acquired by the acquisition unit 331. In this way, the information processing device 3 can obtain compensation for the use of the provided service via the online consultation.

[0057] The fee processing unit 336 may charge the user an interview fee depending on the result of the contract for the provided service. Specifically, the fee processing unit 336 refers to the first condition management database, and charges the user an interview fee based on whether the result of the contract for the provided service by the user satisfies the billing conditions associated with the service ID acquired by the acquisition unit 331.

[0058] More specifically, the fee processing unit 336 refers to the first condition management database, and if the result of whether or not the user has signed a contract for the provided service does not satisfy the billing conditions associated with the provided service ID acquired by the acquisition unit 331, the fee processing unit 336 does not bill the user for the consultation fee associated with the provided service ID acquired by the acquisition unit 331. On the other hand, if the result of whether or not the user has signed a contract for the provided service satisfies the billing conditions associated with the provided service ID acquired by the acquisition unit 331, the fee processing unit 336 bills the user for the consultation fee associated with the provided service ID acquired by the acquisition unit 331.

[0059] For example, first, after the interview processing unit 332 executes processing to conduct an online interview, the acquisition unit 331 acquires result information indicating the result of the contract for the provided service from the service terminal 1 or store terminal 2 that conducted the online interview. Then, the fee processing unit 336 refers to the first condition management database, and bills the user for the interview implementation fee based on whether the result of the contract for the provided service by the user indicated by the acquired result information satisfies the billing conditions associated with the service ID acquired by the acquisition unit 331.

[0060] For example, if the billing condition associated with the service ID acquired by the acquisition unit 331 is that the provided service has been contracted, the fee processing unit 336 will bill the user for the consultation fee if the user has contracted for the provided service. Also, for example, if the billing condition associated with the service ID acquired by the acquisition unit 331 is that it is not related to whether or not the provided service has been contracted, the fee processing unit 336 will bill the user for the consultation fee regardless of whether or not the user has contracted for the provided service. In this way, the information processing device 3 can obtain compensation for the use of the provided service via an online consultation, depending on the provided service.

[0061] The recording unit 333 records the usage history of the store terminal 2. For example, the recording unit 333 records an implementation history of online interviews conducted using the store terminal 2 as the usage history of the store terminal 2. The implementation history is information including, for example, information indicating the person who conducted the online interview (e.g., user ID, provided service ID, etc.), the period during which the online interview was conducted via the interview service, the date on which the online interview was conducted, etc.

[0062] Specifically, the recording unit 333 associates the store ID acquired by the acquisition unit 331 with the implementation history corresponding to the store terminal 2 of the store corresponding to the store ID and records the association. The recording unit 333 may record the implementation history that further includes result information acquired by the acquisition unit 331. The result information is not limited to information indicating the result of the user's contract for the provided service, but may further include information indicating the contract amount for the provided service, the usage fee (time charge) that is incurred depending on the usage period of the provided service, etc.

[0063] [Processing of fees to service providers] Next, a description will be given of processing related to fees to service providers executed by the information processing device 3. The first determination unit 334 determines the fees to the service provider by referring to a first condition management database in which, for each provided service, a provided service ID corresponding to the provided service is associated with a first condition for determining an implementation fee for conducting an online interview.

[0064] Specifically, the first determination unit 334 determines a service billing fee, which is a fee to be billed to the service provider that conducted the online interview, based on the first conditions stored in the first condition management database in association with the service provision ID corresponding to the service provider that conducted the online interview. The service provider that conducted the online interview is, for example, the service provider that corresponds to the service provision ID included in the online interview implementation history recorded by the recording unit 333. Hereinafter, the service provider that conducted the online interview may also be referred to as the interview implementation provider.

[0065] The first determination unit 334 determines the service billing fee, for example, when the interview processing unit 332 executes processing to conduct an online interview. For example, the first condition includes a first implementation unit price, which is the unit price for conducting an online interview, as a predetermined unit price. In this case, when the interview processing unit 332 executes processing to conduct an online interview, the first determination unit 334 determines the first implementation unit price included in the first condition of the interview implementation business operator corresponding to the online interview as the service billing fee.

[0066] The first determination unit 334 may refer to the implementation history recorded by the recording unit 333, and determine, for each service provider, the service billing fee corresponding to the service provider by multiplying the number of online interviews that the service provider conducted during the first target period by the first implementation price included in the first conditions corresponding to the service provider. The first target period is a predetermined period for determining the service billing fee, such as one day, one week, one month, or one year.

[0067] The first determination unit 334 may determine the service billing fee based on the length of the implementation period during which the online interview was conducted. For example, the first conditions include a first period unit price per unit period of the online interview (e.g., 5 minutes, 10 minutes, 30 minutes, 1 hour, etc.) as a predetermined unit price. In this case, the first determination unit 334 determines the service billing fee as the amount obtained by multiplying the implementation period during which the online interview was conducted by the first implementation unit price included in the first conditions of the interview implementation business operator corresponding to the online interview.

[0068] Although the above describes an example in which the first determination unit 334 determines the service billing fee based on the user's online interview performance, the service billing fee may also be determined based on information other than the user's online interview performance. In this case, the first determination unit 334 may determine as the service billing fee only the fee determined based on information other than the user's online interview performance, or may determine as the service billing fee the total fee obtained by adding together the fee determined based on the user's online interview performance and the fee determined based on information other than the user's online interview performance.

[0069] The first determination unit 334 determines the service billing fee corresponding to the provided service, for example, based on information other than the user's online interview performance, such as the length of the available period during which online interviews for the provided service are available at the store terminal 2. For example, the first conditions stored in the first condition management database include a period unit price, which is the unit price per unit period of the available period.

[0070] In this case, the first determination unit 334 determines the service billing fee for each provided service based on the available period associated with the provided service and the unit period included in the second condition associated with the provided service ID corresponding to the provided service. In this way, the information processing device 3 can determine the fee according to the period during which online consultations for the provided service are available.

[0071] Here, if a first condition is set for each combination of a store and a provided service, the first determination unit 334 may determine the service billing fee for the provided service based on the first condition corresponding to the combination of the store and the provided service. For example, the first condition management database associates a first condition with each combination of a store and a provided service.

[0072] In this case, the first determination unit 334 determines the service charge corresponding to each combination of a store and a provided service based on the first condition associated with the store ID corresponding to the store and the provided service ID corresponding to the provided service. In this way, the information processing device 3 can determine the service charge according to the condition corresponding to the combination of the store and the provided service.

[0073] The fee processing unit 336 executes a process of billing the interview provider for the fee determined by the first determination unit 334. Specifically, the fee processing unit 336 executes a process of billing the interview provider for the service billing fee determined by the first determination unit 334. When the first determination unit 334 determines the service billing fee for the first target period for each service provider, the fee processing unit 336 may execute a process of billing each service provider for each service billing fee.

[0074] For example, the fee processing unit 336 notifies the service terminal 1 of the interview implementation business of the service billing fee determined by the first determination unit 334 as a process of billing the interview implementation business. The fee processing unit 336 may also execute a process of debiting the service billing fee determined by the first determination unit 334 from the account of the interview implementation business as a process of billing the interview implementation business.

[0075] The information processing device 3 may return a portion of the fee charged to the user to the service provider. Specifically, the first determination unit 334 first refers to the first condition management database and determines a service payment fee based on the interview implementation fee charged by the interview implementation business to the user who conducted the online interview and the distribution rate associated with the provided service ID corresponding to the interview implementation business. The service payment fee is the fee paid to the interview implementation business.

[0076] Then, the fee processing unit 336 executes a process to pay the interview implementation business the service payment fee determined by the first determination unit 334. For example, as a process to pay the interview implementation business, the fee processing unit 336 notifies the service terminal 1 of the interview implementation business of the service payment fee determined by the first determination unit 334. As a process to bill the interview implementation business, the fee processing unit 336 may execute a process to transfer the service payment fee determined by the first determination unit 334 to the account of the interview implementation business.

[0077] The fee processing unit 336 may simultaneously execute a process of billing the interview provider for the service billing fee determined by the first determination unit 334 and a process of paying the service payment fee determined by the first determination unit 334 to the interview provider. For example, if the fee obtained by subtracting the service payment fee determined by the first determination unit 334 from the service billing fee determined by the first determination unit 334 is a positive fee, the fee processing unit 336 executes a process of billing the interview provider for that fee. Also, for example, if the fee obtained by subtracting the service payment fee determined by the first determination unit 334 from the service billing fee determined by the first determination unit 334 is a negative fee, the fee processing unit 336 executes a process of paying the fee to the interview provider. In this way, the information processing device 3 can provide the service provider with compensation for the use of the provided service via the online interview.

[0078] [Processing of fees for store operators] Next, a description will be given of processing related to fees to store operators executed by the information processing device 3. The second determination unit 335 refers to a second condition management database in which, for each store, a store ID corresponding to the store is associated with a second condition for determining fees for use of the store terminal 2, and determines a store fee, which is either a fee to be paid to the store operator of the store or a fee to be charged to the store operator of the store.

[0079] Specifically, the second determination unit 335 refers to the second condition management database and determines the store fee to the store operator of the store corresponding to the store ID acquired by the acquisition unit 331 based on the second condition associated with the store ID. Hereinafter, the store corresponding to the store ID acquired by the acquisition unit 331 may be referred to as the corresponding store. The second determination unit 335 determines the store fee, for example, when an online interview is conducted using the store terminal 2.

[0080] For example, the second conditions may include a second implementation unit price, which is the unit price for conducting an online interview, as a predetermined unit price. The second implementation unit price may be the same as the first implementation unit price, or may be a different unit price. In this case, when the interview processing unit 332 executes processing to conduct an online interview, the second determination unit 335 determines the second implementation unit price included in the second conditions corresponding to the participating store as the store fee.

[0081] The second determination unit 335 may determine, for each store, a store fee for that store during a second target period. The second target period is a predetermined period for determining the store fee, such as one day, one week, one month, or one year. The first target period and the second target period may be the same period or different periods.

[0082] The second determination unit 335 determines the store fee for each store, for example, based on the number of users who conducted online interviews using the store's store terminal 2 during the second target period. For example, the second conditions stored in the second condition management database include a unit price per user who conducted an online interview (second implementation unit price) as a predetermined unit price.

[0083] In this case, the second determination unit 335 determines the store fee for each store based on the second implementation unit price included in the second condition associated with the store ID corresponding to the store and the number of users who conducted online interviews using the store terminal 2 of the store during the second target period. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333 and identifies, for each store, the number of users who conducted online interviews using the store terminal 2 of the store during the second target period. The number of users who conducted online interviews is, for example, the number of user IDs associated with the store ID and the date including the second target period in the implementation history recorded by the recording unit 333. In this case, the number of users who conducted online interviews may or may not include duplicate users.

[0084] Then, the second determination unit 335 determines the store fee for each store by multiplying the second implementation cost included in the second condition corresponding to the store by the number of identified users. In this way, the information processing device 3 can determine the store fee according to the results of online interviews.

[0085] The second determination unit 335 may determine the store fee for each store based on the number of repeat customers of the store. A repeat customer is, for example, a user who has conducted online interviews a predetermined threshold number of times or more during the second target period. For example, the second conditions stored in the second condition management database include a repeat customer cost per repeat customer.

[0086] In this case, the second determination unit 335 determines the store fee for each store based on the repeater unit price included in the second condition associated with the store ID corresponding to the store and the number of repeaters at the store. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333, and identifies, for each store, users who have conducted online interviews a predetermined threshold number of times or more during the second target period as repeaters.

[0087] Then, the second determination unit 335 determines the store fee for each store by multiplying the repeater unit price included in the second condition corresponding to the store by the number of identified repeaters. In this way, the information processing device 3 can determine the store fee according to the performance of online interviews conducted by repeaters.

[0088] The second determination unit 335 may determine the store fee for each store based on the number of contracts for services concluded during the second target period through online consultations using the store's store terminal 2. For example, the second conditions stored in the second condition management database include the contract price per contract for a service provided through online consultations.

[0089] In this case, the second determination unit 335 determines the store fee for each store based on the contract unit price included in the second conditions associated with the store ID corresponding to the store and the number of contracts for the provided service contracted during the second target period in online interviews using the store's store terminal 2. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333, and identifies, for each store, the number of contracts for the provided service contracted during online interviews using the store's store terminal 2 in the second target period.

[0090] Then, the second determination unit 335 determines, for each store, the store fee by multiplying the contract unit price included in the second conditions corresponding to that store by the identified number of contracts. In this way, the information processing device 3 can determine the store fee according to the performance of contracts for the use of the provided services in online consultations.

[0091] The second determination unit 335 may determine the store fee for each store based on the total amount of the contract amount for services contracted through online interviews using the store terminal 2 of that store during the second target period. The second conditions stored in the second conditions management database may include a calculated value for calculating the amount to be deducted from the contract amount in the contract for services provided through online interviews. The calculated value may be a percentage to be deducted from the contract amount, a fixed amount to be deducted from the contract amount, etc.

[0092] In this case, the second determination unit 335 determines the store fee for each store based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total contract amount for the provided services contracted for in online interviews using the store terminal of the store during the second target period. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333 and calculates, for each store, the total contract amount for the provided services contracted for in online interviews using the store terminal 2 of the store during the second target period.

[0093] Then, the second determination unit 335 calculates the store fee for each store based on the calculated value included in the second condition corresponding to the store and the calculated total contract amount. In this way, the information processing device 3 can determine the store fee according to the contract amount of the provided service contracted in the online interview.

[0094] The second determination unit 335 may determine the store fee for each store based on the total amount of usage fees incurred according to the usage period of the service provided by online consultation using the store's store terminal 2 during the second target period. The second conditions stored in the second condition management database may include a calculated value for calculating the amount to be deducted from the usage fees incurred according to the usage period of the service provided by online consultation.

[0095] In this case, the second determination unit 335 determines the store fee for each store based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total amount of usage fees incurred for the use of the services provided through online consultations using the store's store terminal 2 during the second target period. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333 and calculates, for each store, the total amount of usage fees incurred according to the use period of the services provided through online consultations using the store's store terminal 2 during the second target period.

[0096] Then, the second determination unit 335 calculates the store fee for each store based on the calculated value included in the second condition corresponding to the store and the calculated total amount of the usage fees. In this way, the information processing device 3 can determine the store fee according to the usage fees incurred according to the usage period of the provided services during the online consultation.

[0097] The second determination unit 335 may determine the store fee for each store based on the length of the second implementation period of the online interview using the store terminal 2 of that store during the second target period. For example, the second conditions stored in the second condition management database include a second period unit price per unit period of the online interview (e.g., 5 minutes, 10 minutes, 30 minutes, 1 hour, etc.).

[0098] In this case, the second determination unit 335 determines the store fee for each store based on the second period unit price included in the second condition associated with the store ID corresponding to that store and the implementation period during which online interviews were conducted using that store's store terminal 2 during the second target period. For example, the second determination unit 335 first refers to the implementation history recorded by the recording unit 333 and calculates, for each store, the total implementation period of each online interview conducted using that store's store terminal 2 during the second target period.

[0099] Then, the second determination unit 335 calculates the store fee for each store based on the calculated value included in the second condition corresponding to the store and the calculated total period. In this way, the information processing device 3 can determine the store fee according to the period during which the online interview was conducted.

[0100] Here, if the second condition is set for each combination of store and service provider, the second determination unit 335 may determine the store fee for that store based on the second condition corresponding to the combination of store and interview provider. For example, the second condition management database associates, for each combination of store and provided service, a store ID corresponding to that store, a provided service ID corresponding to that provided service, and a second condition for determining the fee for conducting an online interview for that provided service at the store terminal 2.

[0101] In this case, the second determination unit 335 determines the store fee based on the second condition associated with the store ID acquired by the acquisition unit 331 and the provided service ID corresponding to the interview business (the provided service ID acquired by the acquisition unit 331). In this way, the information processing device 3 can determine the store fee based on conditions according to the combination of store and provided service.

[0102] In the above, an example has been described in which the second determination unit 335 determines the store fee based on the user's usage history of the store terminal 2, but the store fee may also be determined based on information other than the user's usage history of the store terminal 2. In this case, the second determination unit 335 may determine as the store fee only the fee determined based on information other than the user's usage history of the store terminal 2, or may determine as the store fee a total fee that is the sum of the fee determined based on the user's usage history of the store terminal 2 and the fee determined based on information other than the user's usage history of the store terminal 2.

[0103] The second determination unit 335 determines the store fee based on, for example, the number of provided services for which online interviews are conducted using the store terminal 2 of the store, as information other than the user's usage record of the store terminal 2. For example, the second conditions stored in the second condition management database include a service unit price, which is the unit price per provided service for which online interviews are conducted using the store terminal 2. The service unit price may be a common unit price for each provided service, or may be a different unit price for each provided service.

[0104] In this case, the second determination unit 335 determines the store fee for each store based on a combination of the service unit price included in the second condition associated with the store ID corresponding to the store and the number of provided services for which online interviews are conducted using the store's store terminal 2. For example, the second determination unit 335 first refers to a list of provided services included in the information related to the store operator, and identifies, for each store, the number of provided services for which online interviews are conducted using the store's store terminal 2.

[0105] Then, the second determination unit 335 determines, for each store, the store fee by multiplying the service unit price included in the second condition corresponding to the store by the number of identified provided services. In this way, the information processing device 3 can determine the store fee according to the number of services for which online consultations are conducted using the store terminal 2 of the store.

[0106] The second determination unit 335 may determine the store fee based on the number of types of services (e.g., finance, insurance, law, etc.) provided for online interviews using the store's store terminal 2, as information other than the user's usage record of the store terminal 2. For example, the second conditions stored in the second condition management database include a service type unit price for each type of service provided for online interviews using the store terminal 2.

[0107] In this case, the second determination unit 335 determines the store fee for each store based on a combination of the service type unit price included in the second condition associated with the store ID corresponding to the store and the number of types of provided services for which online interviews will be conducted using the store's store terminal 2. For example, the second determination unit 335 first refers to a list of provided services included in the information about the store operator, and identifies, for each store, the number of types of provided services for which online interviews will be conducted using the store's store terminal 2.

[0108] Then, the second determination unit 335 determines, for each store, the store fee as the amount obtained by multiplying the service unit price included in the second condition corresponding to the store by the number of types of provided services identified. In this way, the information processing device 3 can determine the store fee according to the number of types of provided services for which online consultations are conducted using the store terminal 2 of the store.

[0109] The second determination unit 335 may determine the store fee based on the address of the store or the land price of the area where the store is located, as information other than the user's usage record of the store terminal 2. For example, the second condition includes a land price calculation value for calculating the store fee based on the address of the store or the land price of the area where the store is located. Note that if the store is a movable property (e.g., a vehicle), the land price of the store may be the price of the movable property. The land price calculation value is, for example, a percentage to be deducted from the land price.

[0110] In this case, the second determination unit 335 determines the store fee for each store based on the land price calculation value included in the second condition associated with the store ID corresponding to the store and the address of the store or the land price of the area where the store is located. For example, the acquisition unit 331 first acquires information indicating the address of each store or the land price of the area where each store is located from a land price management server (not shown) that manages land prices. The acquisition unit 331 may also acquire information indicating the address of each store or the land price of the area where each store is located from each store operator.

[0111] Then, the second determination unit 335 determines, for each store, the store fee as the amount obtained by dividing the address of the store or the land price of the area where the store is located, which is indicated by the information acquired by the acquisition unit 331, by the land price calculation value included in the second condition corresponding to the store. In this way, the information processing device 3 can determine the store fee according to the land price of the store where the store terminal 2 is installed.

[0112] The second determination unit 335 may determine the store fee based on the number of customers who visit the store. For example, the second condition includes the unit price per customer who visits the store. In this case, the second determination unit 335 determines the store fee for each store based on the unit price per customer included in the second condition associated with the store ID corresponding to the store and the store visit record for the store during the second target period.

[0113] For example, first, the acquisition unit 331 acquires information indicating the number of customers who visited the store during the second target period from a store server (not shown) managed by each store operator. Then, the second determination unit 335 determines the store fee for each store by multiplying the customer unit price included in the second condition associated with the store ID corresponding to the store by the number of customers indicated by the information acquired by the acquisition unit 331. In this way, the information processing device 3 can determine the store fee according to the number of customers who visited the store.

[0114] The second determination unit 335 may determine the store fee based on the number of store terminals 2 installed in the store. For example, the second condition includes the terminal unit price per store terminal 2 installed in the store. In this case, the second determination unit 335 determines the store fee for each store based on the terminal unit price included in the second condition associated with the store ID corresponding to the store and the number of store terminals 2 installed in the store.

[0115] For example, first, the second determination unit 335 refers to information about store operators and identifies the number of store terminals 2 installed in each store. Then, the second determination unit 335 determines the store fee for each store by multiplying the terminal unit price included in the second condition associated with the store ID corresponding to that store by the identified number of store terminals 2. In this way, the information processing device 3 can determine the store fee according to the number of store terminals 2 installed in the store.

[0116] The fee processing unit 336 executes a process of paying the store operator of the store or a process of invoicing the store operator of the store for the fee determined by the second determination unit 335. Specifically, the fee processing unit 336 executes a process of paying the store operator of the store or a process of invoicing the store operator of the store for the store fee determined by the second determination unit 335.

[0117] The fee processing unit 336 notifies a terminal managed by the store operator of the store of the store fee determined by the second determination unit 335, for example, as a process of paying the store operator of the store or a process of billing the store operator of the store. The terminal managed by the store operator of the store may be the store terminal 2, or may be a terminal different from the store terminal 2.

[0118] As a process of paying the store operator of the store or a process of billing the store operator of the store, the fee processing unit 336 may execute a process of transferring the store fee determined by the second determination unit 335 to the account of the store operator or a process of debiting the store operator's account. When executing a process of paying the store fee determined by the second determination unit 335 to the store operator of the store, the fee processing unit 336 may execute a process of transferring the store fee from the account of the administrator of the information processing service to the account of the store operator, or may execute a process of transferring the store fee from the account of the service provider to the account of the store operator.

[0119] The information processing device 3 may return a portion of the fee charged to the user to the store operator. For example, the second condition management database further stores a distribution rate indicating the proportion of the fee charged to the user that is distributed to the store operator. In this case, the second determination unit 335 first references the second condition management database and determines the store fee for each store based on the fee charged to the user and the distribution rate corresponding to that store. Then, the fee processing unit 336 executes a process of paying each store fee determined by the second determination unit 335 to each store operator.

[0120] [Processing of information processing device 3] Next, a description will be given of the processing flow of the information processing device 3. Fig. 5 is a flowchart showing the processing flow executed by the information processing device 3. This flowchart starts when the acquisition unit 331 acquires an interview request including a store ID and a provided service ID from the store terminal 2 (S1).

[0121] When the acquisition unit 331 acquires an interview request, the interview processing unit 332 executes processing to conduct an online interview between the store terminal 2 and the service terminal 1 of another service provider identified based on the provided service ID acquired by the acquisition unit 331 (S2).

[0122] The first determination unit 334 determines the service charge to the interview provider based on the first conditions stored in the first conditions management database in association with the provided service ID corresponding to the interview provider (S3). The fee processing unit 336 executes a process to charge the interview provider the service charge determined by the first determination unit 334 (S4).

[0123] The second determination unit 335 refers to the second condition management database and determines a store fee to be paid to the store operator of the corresponding store based on the second condition associated with the store ID acquired by the acquisition unit 331 (S5). The fee processing unit 336 executes a process of paying the store fee determined by the second determination unit 335 to the store operator of the store or a process of invoice the store operator of the store (S6).

[0124] <Modification> In the above, an example has been described in which the information processing device 3 executes a process of paying a store fee to a store operator or a process of invoicing the store operator, but this is not limiting. For example, the information processing device 3 may execute a process of paying a fee for using an installed terminal installed in a predetermined location to a terminal operator that provided the installed terminal or a process of invoicing the terminal operator. The terminal operator is, for example, a company that provides cable television, satellite broadcasting, etc. The processing of the information processing system S in the modified example will be described below with reference to FIG.

[0125] FIG. 6 is a diagram for explaining the processing of the information processing system S in a modified example. The installed terminal 4 is, for example, a set-top box (hereinafter referred to as "STB (Set Top Box)"). The predetermined location is, for example, a house, a store (e.g., a restaurant, a retail store, etc.), etc. A dedicated application is installed in the installed terminal 4, and the user can use the installed terminal 4 not only to watch content such as cable television, but also to view explanations of multiple provided services, select a provided service that the user wishes to use, and hold online interviews with service providers of the provided services that the user wishes to use.

[0126] 6, the installed terminal 4 is installed in a user's home. The user's home is also equipped with a display for viewing content via the installed terminal 4 and devices for conducting online interviews (for example, a web camera and a microphone).

[0127] In this case, first, the user selects one of the provided services that the user wishes to use from the plurality of provided services on the installed terminal 4, and performs an operation to conduct an online interview for the selected provided service. The installed terminal 4 then transmits an interview request to the information processing device 3 to request the holding of an online interview for the provided service selected by the user ((1) in FIG. 6). The interview request includes a terminal ID for identifying the installed terminal 4 and a provided service ID corresponding to the provided service selected by the user.

[0128] When the acquisition unit 331 acquires an interview request from the installed terminal 4, the interview processing unit 332 executes processing to conduct an online interview between the installed terminal 4 and the service terminal 1 corresponding to the provided service ID included in the interview request ((2) in Figure 6). The first determination unit 334 determines the service billing fee based on the first condition ((3) in Figure 6).

[0129] The second determination unit 335 determines the terminal fee based on the second condition ((4) in FIG. 6). The second condition in the modified example is a condition for determining the fee for using the installed terminal 4. The second condition in the modified example includes information indicating predetermined values ​​(e.g., second implementation unit price, repeater unit price, contract unit price, calculated value, second period unit price, service number unit price, service type unit price, terminal unit price, etc.) set for determining the fee for using the installed terminal 4, similar to the second condition for the store operator described above. The terminal fee is either a fee paid to the terminal operator or a fee charged to the terminal operator.

[0130] For example, in the modified example, the storage unit 32 stores information related to terminal operators. The information related to terminal operators includes, for each terminal operator, a terminal operator ID for identifying the terminal operator, an installed terminal ID corresponding to the installed terminal 4 provided by the terminal operator, a list of provided services for which online interviews can be conducted at the installed terminal 4, etc. The second determination unit 335 can refer to the information related to terminal operators stored in the storage unit 32 and identify the terminal operator that provided the installed terminal 4 based on the installed terminal ID acquired from the installed terminal 4.

[0131] Furthermore, for example, the second condition management database in the modified example stores the terminal operator ID and the second condition in the modified example in association with each other, and the second determination unit 335 determines the terminal fee based on the second condition stored in the second condition management database in association with the terminal operator ID corresponding to the terminal operator for which the terminal fee is to be determined, similar to the process of determining the store fee based on the second condition for the store operator.

[0132] Then, the fee processing unit 336 executes a process of billing the interview provider for the service billing fee determined by the first determination unit 334, and executes a process of paying the determined terminal fee to the terminal operator or billing the terminal operator ((5) in Figure 6). In this way, the information processing system S can provide a financial mechanism for providing online interviews.

[0133] In addition, instead of performing a process of paying or invoicing the store operator the store fee determined based on the second conditions for the store operator, the information processing device 3 may perform a process of paying or invoicing the store operator the terminal fee determined based on the second conditions for the terminal operator, and may also perform a process of paying or invoicing the store operator the store fee determined based on the second conditions (second conditions for the store operator), and a process of paying or invoicing the terminal operator the terminal fee determined based on the third conditions (second conditions for the terminal operator).

[0134] [Effects of this embodiment] As described above, the information processing device 3 first executes processing to conduct an online interview between the store terminal 2 and the service terminal 1 of the service provider identified based on the service ID acquired from the store terminal. The information processing device 3 then executes processing to bill the interview provider for a service charge determined based on the first condition associated with the service ID corresponding to the interview provider, and executes processing to pay the store operator of the store corresponding to the store ID or to bill the store operator of the corresponding store for a store fee determined based on the second condition associated with the store ID acquired from the store terminal. In this way, the information processing device 3 can provide a financial system for providing online interviews.

[0135] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is "Build resilient infrastructure, promote inclusive and sustainable industrialization, and promote innovation and resilience."

[0136] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0137] 1 Service terminal 2. Store terminal 3. Information processing equipment 31 Communications Department 32 Storage section 33 Control Unit 331 Acquisition Department 332 Interview Processing Department 333 Recording Department 334 First Decision Section 335 Second Decision Section 336 Fee Processing Department S Information Processing System

Claims

1. an acquisition unit that acquires, from a store terminal installed in a store, a service ID (identification) for identifying the service selected by the user from among a plurality of services provided by a service provider that is a different business from the store business that manages the store; a service processing unit that executes processing for the service provider to provide the service via the store terminal and a provider terminal of the service provider identified based on the service ID acquired by the acquisition unit; a first determination unit that refers to a first condition management database in which the service ID corresponding to each service and a first condition for determining a service billing fee, which is a fee to be billed to a service provider that is the service provider that provided the service via the store terminal and the provider terminal, are stored in association with each other, and determines the service billing fee based on the first condition associated with the service ID acquired by the acquisition unit; a second determination unit that refers to a second condition management database in which second conditions for determining a store fee, which is either a fee to be paid to the store operator of the store or a fee to be charged to the store operator of the store, are stored, and determines the store fee based on the second conditions; a fee processing unit that executes a process of billing the service provider for the service billing fee determined by the first determination unit, and that executes a process of paying the store operator of the store or a process of billing the store operator of the store for the store fee determined by the second determination unit; An information processing device having the above.

2. The fee processing unit further charges the user a fee for using the store terminal. The information processing device according to claim 1 .

3. The first condition management database further associates, for each of the services, a service provision fee, which is a fee for providing the service via the store terminal and the business operator terminal; The fee processing unit further refers to the first condition management database, and charges the user the service provision fee associated with the service ID acquired by the acquisition unit. The information processing device according to claim 1 .

4. The first condition management database further associates, for each of the services, a distribution rate to be distributed to the service provider of the service from the service provision fee charged to the user by the fee processing unit, The first determination unit further refers to the first condition management database, and determines a service payment fee, which is a fee to be paid to the service provider, based on the service provision fee charged to the user to whom the service provider has provided the service via the store terminal and the business terminal, and the distribution rate associated with the service ID corresponding to the service provider; the fee processing unit executes a process of paying the service payment fee determined by the first determination unit to the service provider. The information processing device according to claim 3 .

5. The first condition management database further associates, for each of the services, a billing condition indicating whether or not the service provision fee is to be billed on the condition that the service is contracted, and the fee processing unit refers to the first condition management database, and if the result of whether or not the user has signed up for the service does not satisfy the billing conditions associated with the service ID acquired by the acquisition unit, does not bill the user for the service provision fee associated with the service ID acquired by the acquisition unit, and if the result of whether or not the user has signed up for the service satisfies the billing conditions associated with the service ID acquired by the acquisition unit, bills the user for the service provision fee associated with the service ID acquired by the acquisition unit.

5. The information processing device according to claim 3 or 4.

6. the second condition management database associates, for each combination of the store and the service, a store ID for identifying the store, the service ID corresponding to the service, and the second condition for determining a fee for providing the service at the store terminal via the business operator terminal; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee based on the second condition associated with the store ID and the service ID corresponding to the service provider acquired by the acquisition unit. The information processing device according to claim 1 .

7. In the second condition management database, a store ID for identifying the store is associated with the second condition including a provision price per user to whom the service is provided via the store terminal and the business operator terminal, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the provision unit price included in the second condition associated with the store ID corresponding to the store and the number of users to whom the service was provided using the store terminal of the store during a predetermined period. The information processing device according to claim 1 .

8. In the second condition management database, a store ID for identifying the store is associated with the second condition including a provision unit price per user to whom the service has been provided via the store terminal and the business operator terminal a predetermined threshold number of times or more, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the provision unit price included in the second condition associated with the store ID corresponding to the store and the number of users to whom the service has been provided using the store terminal of the store in a predetermined period of time is equal to or greater than the predetermined threshold number of times; The information processing device according to claim 1 .

9. In the second condition management database, a store ID for identifying the store is associated with the second condition including a contract unit price per contract of the service provided via the store terminal and the business operator terminal, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the contract unit price included in the second condition associated with the store ID corresponding to the store and the number of contracts for the service provided using the store terminal of the store during a predetermined period; The information processing device according to claim 1 .

10. In the second condition management database, a store ID for identifying the store is associated with the second condition including a calculated value for calculating an amount to be deducted from a contract amount in a contract for the service provided via the store terminal and the business operator terminal, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total amount of a contracted amount for the service provided using the store terminal of the store during a predetermined period; The information processing device according to claim 1 .

11. In the second condition management database, a store ID for identifying the store is associated with the second condition, which includes a calculated value for calculating an amount to be deducted from a usage fee incurred according to a usage period of the service provided via the store terminal and the business operator terminal, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the calculated value included in the second condition associated with the store ID corresponding to the store and the total amount of the usage fee incurred for using the service provided using the store terminal of the store during a predetermined period. The information processing device according to claim 1 .

12. In the second condition management database, a store ID for identifying the store is associated with the second condition including a period unit price per unit period of the service provided via the store terminal and the business operator terminal, for each store; The acquisition unit further acquires a store ID for identifying the store, the second determination unit determines the store fee for each store based on the period unit price included in the second condition associated with the store ID corresponding to the store and a provision period during which the service was provided using the store terminal of the store during a predetermined period; The information processing device according to claim 1 .

13. In the second condition management database, a store ID for identifying the store is associated with the second condition, which includes a service number unit price per one of the services provided using the store terminal or a service type unit price per one type of the service provided using the store terminal, for each of the stores; the second determination unit determines the store fee for each store based on a combination of the service number unit price included in the second condition associated with the store ID corresponding to the store and the number of services provided using the store terminal of the store, or based on a combination of the service type unit price included in the second condition associated with the store ID corresponding to the store and the number of types of services provided using the store terminal of the store; The information processing device according to claim 1 .

14. In the second condition management database, a store ID for identifying the store is associated with the second condition including a customer unit price per customer who visits the store, the second determination unit determines the store fee for each store based on the customer unit price included in the second condition associated with the store ID corresponding to the store and a store visit record of the store during a predetermined period. The information processing device according to claim 1 .

15. In the second condition management database, a store ID for identifying the store is associated with the second condition including a terminal unit price per store terminal installed in the store, for each store; the second determination unit determines the store fee for each store based on the terminal unit price included in the second condition associated with a store ID corresponding to the store and the number of store terminals installed in the store. The information processing device according to claim 1 .

16. the information processing device further includes a storage unit configured to store, for each of the services, a period during which the service is available for provision; the first condition management database includes, for each of the services, a period unit price which is a unit price per unit period of the provision period corresponding to the service; The first determination unit further determines the service charge fee for each service based on the available period corresponding to the service and the available period included in the first condition associated with the service ID corresponding to the service. The information processing device according to claim 1 .

17. In the first condition management database, a store ID for identifying the store, the service ID corresponding to the service, and the first condition are associated with each other for each combination of the store and the service; the first determination unit determines the service charge fee for each combination of the store and the service based on a first condition associated with the store ID corresponding to the store and the service ID corresponding to the service; The information processing device according to claim 16.

18. The computer executes acquiring, from a store terminal installed in the store, a service ID for identifying the service selected by the user from among a plurality of services provided by a service provider that is a different business from the store business that manages the store; a step of executing a process for the service provider to provide the service via the store terminal and a provider terminal of the service provider specified based on the acquired service ID; a step of referring to a first condition management database in which the service ID corresponding to each service and a first condition for determining a service billing fee, which is a fee to be billed to a service provider that is the service provider that provided the service via the store terminal and the provider terminal, are stored in association with each other, and determining the service billing fee based on the first condition associated with the acquired service ID; a step of referring to a second condition management database in which second conditions for determining a store fee, which is either a fee to be paid to the store operator of the store or a fee to be charged to the store operator of the store, are stored, and determining the store fee based on the second conditions; a step of executing a process of billing the determined service billing fee to the service provider, and executing a process of paying the determined store fee to the store operator of the store or a process of billing the determined store fee to the store operator of the store; An information processing method comprising:

19. an acquisition unit that acquires, from an installation terminal installed at a predetermined location, a service ID for identifying a service selected by a user from among a plurality of services provided by a service provider; a service processing unit that executes processing for the service provider to provide the service via the installed terminal and a provider terminal of the service provider identified based on the service ID acquired by the acquisition unit; a first determination unit that refers to a first condition management database in which the service ID corresponding to each service and a first condition for determining a service billing fee, which is a fee to be billed to a service provider that is the service provider that provided the service via the installed terminal and the provider terminal, are stored in association with each other, and determines the service billing fee based on the first condition associated with the service ID acquired by the acquisition unit; a second determination unit that refers to a second condition management database in which second conditions for determining a terminal fee, which is either a fee to be paid to a terminal operator that provided the installed terminal or a fee to be charged to the terminal operator, are stored, and determines the terminal fee based on the second conditions; a fee processing unit that executes a process of billing the service provider for the service billing fee determined by the first determination unit, and executes a process of paying the terminal operator or a process of billing the terminal operator for the terminal fee determined by the second determination unit; An information processing device having the above.

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