Information Processing Systems

Abstract

To provide an information processing device enabling a side of stores to further effectively provide store information through posting sites.SOLUTION: An information processing system 10 includes: acquisition means 11 for acquiring post information corresponding to a specific store from each of a plurality of posting sites that disclose post information posted from users about prescribed stores; output means 12 for outputting, for list display, the post information corresponding to the specific store acquired from each of the plurality of posting sites; and upload means 13 for uploading the post information relating to the specific store on an information disclosure page corresponding to the specific store prepared for each of the plurality of posting sites. The upload means 13 receives selection of one or more posting sites from among the plurality of posting sites, receives input of post information, and uploads the post information on the information disclosure page of the selected one or more posting sites.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present disclosure relates to an information processing system, an information processing method, and a program. [Background technology]

[0002] In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information indicating users' evaluations of stores and products and their usage status. On such posting sites, for example, users post posted information such as photos of the interior of a restaurant or other store and the food, and written descriptions of the store's atmosphere and their impressions of the store. The posted information is then organized by store or product and made available for general users to view. This allows general users to refer to the posted information when selecting a store or product. At this time, the posting site also publishes store information provided by the store, and general users refer to the store information posted on the posting site when visiting a store or other store.

[0003] Furthermore, stores can collect information posted by users and use it as a reference for running their stores. For example, Patent Document 1 discloses a system that acquires information posted by users about a store it operates from multiple posting sites and displays it in a list. Patent Document 1 also discloses that stores post store information on posting sites via the system. This allows stores to post store information, such as store opening hours, campaigns, and products offered at the store, on posting sites via the system and provide it to general users. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 6984938 Summary of the Invention [Problem to be solved by the invention]

[0005] In this way, stores can post store information on posting sites and provide such store information to general users, but there is a demand for more effective ways to provide store information.

[0006] Therefore, an object of the present disclosure is to enable stores to provide store information more effectively via posting sites. [Means for solving the problem]

[0007] An information processing system according to an embodiment of the present disclosure includes: an acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about the specific store; an output means for outputting a list of the posted information corresponding to the specific store obtained from each of the plurality of posting sites; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means accepts selection of one or more of the posting sites from the plurality of posting sites, accepts input of the posting information, and posts the posting information on the information disclosure page of the selected one or more of the posting sites; The structure is as follows. Furthermore, an information processing method according to an embodiment of the present disclosure includes: The information processing device acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; When posting the posted information, a selection of one or more of the posting sites is accepted from the plurality of posting sites, and an input of the posted information is accepted, and the posted information is posted on the information disclosure page of the selected one or more of the posting sites. The structure is as follows. Furthermore, a program according to an embodiment of the present disclosure includes: In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; When posting the posted information, a selection of one or more of the posting sites is accepted from the plurality of posting sites, and an input of the posted information is accepted, and the posted information is posted on the information disclosure page of the selected one or more of the posting sites. Execute the process, The structure is as follows. In addition, an information processing system according to an embodiment of the present disclosure includes: an acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about the specific store; an output means for outputting a list of the posted information corresponding to the specific store obtained from each of the plurality of posting sites; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives input of the posted information, and generates a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites, and displays the display screen to a person who input the posted information before posting the posted information. The structure is as follows. Furthermore, an information processing method according to an embodiment of the present disclosure includes: The information processing device acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; and before accepting the input of the posted information and posting the posted information, generating a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to the person who input the posted information. The structure is as follows. Furthermore, a program according to an embodiment of the present disclosure includes: In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; and before accepting the input of the posted information and posting the posted information, generating a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to the person who input the posted information. Execute the process, The structure is as follows. [Effects of the Invention]

[0008] With the above-described configuration, the present disclosure allows stores to provide store information more effectively via posting sites. [Brief explanation of the drawings]

[0009] [Figure 1] 1 is a diagram illustrating an overall configuration of an information processing system according to the present disclosure. [Figure 2] FIG. 2 is a block diagram showing a configuration of a management server according to the present disclosure. [Figure 3] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 4] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 5] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 6] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 7] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 8] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 9] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 10] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 11] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 12] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 13] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 14] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 15] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 16] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 17] FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 18]FIG. 10 is a diagram illustrating a process performed by a management server according to the present disclosure. [Figure 19] 10 is a flowchart illustrating an operation of a management server according to the present disclosure. DETAILED DESCRIPTION OF THE INVENTION

[0010] <Embodiment 1> A first embodiment of the present disclosure will be described with reference to Fig. 1 to Fig. 19. Fig. 1 and Fig. 2 are diagrams for explaining the configuration of an information processing system, and Fig. 3 to Fig. 19 are diagrams for explaining the processing operation of the information processing system.

[0011] [composition] The information processing system of the present invention is primarily used for managing and analyzing information posted on a posting site, known as a word-of-mouth site, and for managing published information. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, an administrator terminal 50, and a text processing device 60, all connected via a network N. Each component will be described in detail below.

[0012] The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page that publishes information about a store P, such as a restaurant, as well as a page that publishes posted information from contributors 31 who are users who have visited the store P. The posted information posted and published by contributors 31 includes, for example, photographs (photographed images) of the interior and food of store P (target), written information (character information) such as impressions about the service and food received at store P, and even numerical evaluation information expressing an evaluation of store P.

[0013] In this case, the evaluation information is a numerical evaluation value that indicates the degree of evaluation of the store by the user. For example, the evaluation value is set to a value of "0 to 5," with the larger the value, the higher the evaluation. However, the evaluation value may be expressed as any range of values ​​and may be expressed by any information, not limited to numerical values. The evaluation information also includes time information. For example, the time information is information that indicates time, such as the date when the user visited the store or the date when the evaluation information was posted by the user. The time information is included in the evaluation information, for example, by being input together with the evaluation information when the user posts it, or by being added when the evaluation information is posted by the posting site server 20.

[0014] Furthermore, the posting site server 20 is provided with a store page (information disclosure page) for each store P that displays information about that store. Posted information about the store P entered by an administrator 51 of the business operator that operates the store P is posted and made publicly viewable by the above-mentioned contributor 31 and viewers 41, as will be described later. FIG. 2 shows an example of the display of the store page 21, in which posted information D posted by the administrator 51 as posted information is displayed together with map information M indicating the location of the store P and the store name. The posted information D posted by the administrator 51 as posted information is, for example, information categorized as the latest store information, events, and benefits, and includes posted opening hours, photos F (images) of the store interior and products offered, text information T explaining the latest information, and link information L to websites such as online shops and reservation sites related to the store P that are managed by the business operator of the store P. Although not shown, the information posted by administrator 51 on the store page of posting site server 20 includes store information, which is basic store information, and may include, for example, the store's address and phone number, the URL of the online shop or reservation site, information on products and services offered at the store, business hours, and information on the store's payment methods and means. However, the store page may be a page that displays only posted information D as described above, or a page that displays only store information as described above.

[0015] The posting site server 20 also has a function of storing access information that indicates the status of access to posted information from the publicly-disclosed contributor 31 and posted information from the administrator 51 of the business operator who operates the store P. For example, the posting site server 20 stores, as access information, the number of views of each posted information or each posted information, the viewing time, the attributes of the viewing user, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, etc. However, the access information stored by the posting site server 20 is not limited to the information described above and may include other information.

[0016] As will be described later, the posting site server 20 transmits posted information from contributors 31 corresponding to each store P to the management server 10 in response to a request from the management server 10. The posting site server 20 also transmits the above-mentioned access information for the publicly posted information and published information to the management server 10. At this time, the posting site server 20 associates the posted information and access information with information that identifies the posting site server 20 itself and transmits them to the management server 10.

[0017] Examples of posting sites provided by the posting site server 20 include Google (registered trademark) Business Profile and Yahoo (registered trademark) Places. However, the posting site provided by the posting site server 20 may be any posting site, such as a search site, a reservation site, a review site, a survey site, a weblog, or an SNS (Social Networking Service) site. An example of an SNS site is Instagram (registered trademark).

[0018] In this embodiment, there are multiple posting site servers 20, each of which operates a different posting site. Therefore, information posted by contributors 31 for the same store P, information posted by the manager of the store P, and posted information such as store information are published on the respective posting sites established by the respective posting site servers 20.

[0019] Furthermore, the posting site server 20 is not necessarily limited to publishing posted information on a website, etc. For example, the posting site server 20 may simply set up a survey site or a payment site and acquire and store the posted information described above from users.

[0020] The posted information handled on the posting site provided by the posting site server 20 is not limited to information about a store P such as a restaurant, but may be information about any type of store, or may be posted information about a product or service (target). Furthermore, the posted information is not limited to information about a store or product, but may be information about any target. Furthermore, the posting site server 20 is not necessarily limited to discriminating posted information by target, such as by store or product, but may disclose posted information without discriminating by target, for example, by poster 31.

[0021] Poster terminal 30 is an information processing terminal such as a smartphone or laptop computer operated by poster 31, who is a user who has visited a target such as store P. When operated by poster 31, poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site. For example, poster terminal 30 posts, as posted information, photos taken by poster 31 inside store P or photos of food served at store P, or posts, as posted information, evaluation information entered by poster 31 that evaluates store P using a number on a multiple-level scale or text information expressing impressions in text.

[0022] The poster terminal 30 may access the posting site directly, or may be guided to access the posting site from an access destination based on address information such as a QR code installed in store P. Furthermore, if the access destination of address information such as a QR code installed in store P is the survey site of store P, the poster terminal 30 also has a function to transmit responses to surveys presented on the survey site.

[0023] Viewer terminal 40 is an information processing terminal such as a smartphone or laptop computer operated by viewer 41. Viewer terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site when operated by viewer 41. For example, viewer terminal 40 can view photos of the interior of store P and photos of the food served at store P posted by poster 31, evaluation information that rates store P on a multiple-level numerical scale, and text information that expresses impressions in text.

[0024] The poster terminal 30 and viewer terminal 40 described above can also display posted information such as posted information and store information posted by the administrator 51 of the store P, which is published on the store page of each posting site. This allows the poster 31 and viewer 41 to view the store information and posted information from the administrator 51 of the store P.

[0025] The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages posted information about the store P at a business operator. The administrator terminal 50 manages posted information about the store from posters 31 by accessing the management server 10 and displaying and monitoring the posted information about the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also generates a reply message to the posted information via the management server 10 and posts it to the posting site server 20. Furthermore, the administrator terminal 50 can also post posted information, such as posted information about the store and store information, on the store page of each posting site via the management server 10. The number of stores P for which the administrator 51 manages posted information from posters 31 is not limited to one, and may be multiple.

[0026] In this embodiment, it is assumed that the business operator who operates store P operates multiple stores P. For example, the business operator operates 50 stores, and monitors and analyzes posted information for these multiple stores, posts replies to the posted information, and also posts information including store information such as posted information from the store operators and basic store information. However, the business operator who operates store P may operate only one store, or may monitor and analyze posted information for multiple stores including its own store and stores of other businesses.

[0027] The text processing device 60 is an information processing device that is connected to the management server 10 via the network N, and is managed by a business that provides a service of performing requested processing on input text information and outputting the processing results to the management server 10. As an example, the text processing device 60 is realized by a generation AI such as ChatGPT provided by OpenAI, Inc. of the United States or VertexAI provided by Google LLC of the United States. In this embodiment, the text processing device 60 provides a service of generating a text that serves as a response to an input text.

[0028] The management server 10 is configured with one or more information processing devices each including a calculation device and a storage device. As shown in FIG. 3, the management server 10 includes an acquisition unit 11, an output unit 12, a posting unit 13, an analysis unit 14, and a reply unit 15. The functions of the acquisition unit 11, the output unit 12, the posting unit 13, the analysis unit 14, and the reply unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 also includes a store information storage unit 16 and a posted information storage unit 17. The store information storage unit 16 and the posted information storage unit 17 are configured with a storage device. Each component will be described in detail below.

[0029] First, the store information storage unit 16 stores information about the store P input from the administrator terminal 50 of the business operator that operates the store P. At this time, if the business operator operates multiple stores P, information about each of the multiple stores P is registered.

[0030] The information about store P to be registered includes the store name, store address, store attributes, etc. The store name functions as identification information that identifies the store. The store address indicates the location of the store and can specify the location by prefecture or region, for example, and also functions as an attribute of the store. Store attributes include information such as the store's location (roadside, downtown, tourist area, suburban area, commercial facility, etc.), whether or not there is parking, the store's person in charge on the business side, the store's franchisee, the store's brand, classification by sales, and classification by post response (whether or not there is inbound tourism).

[0031] Furthermore, in the store information storage unit 16, for example, a plurality of stores P operated by the same business operator or businesses forming a group are associated with each other to form a store group and are registered.

[0032] The store information storage unit 16 also stores information about the posting site server 20 to which posted information for the store P is posted. The information about the posting site server 20 is information for identifying the posting site, or information for acquiring posted information posted to the posting site server 20 from the posting site server 20. For example, the information is information for identifying the posting site server 20 and the store P, such as address information of the posting site where posted information for the store is published. In this embodiment, information about multiple posting site servers 20 is registered for the same store P.

[0033] The information of the posting site server 20 also includes information necessary to post posted information on a store page prepared on the posting site server 20. For example, the information includes information for the administrator terminal 50 of the store P to log in to the store page of the posting site server 20 via the management server 10 so that the administrator terminal 50 can post posted information, such as posted information and store information, to the store page of the posting site server 20. The information of the posting site server 20 also includes display specification information that indicates the display characteristics of posted information on the store page of each posting site server 20. Specifically, the display specification information indicates display specifications that are set in advance for each posting site server 20, such as what information is displayed and how on the store page of each posting site server 20. By storing such display specification information, the management server 10 can generate a display screen that indicates the posting status of posted information, such as posted information and store information, on each posting site server 20, as will be described later.

[0034] The acquisition unit 11 (acquisition means) accesses each posting site server 20 based on the registered store information as described above, acquires posted information from contributors 31 that is published on each posting site, and stores the information in the posted information storage unit 17. At this time, the acquisition unit 11 acquires posted information about each store from each posting site server 20, distinguishing between each store and each store group, associates the store information with the posting site information, and stores the associated information in the posted information storage unit 17. In other words, the acquired posted information associates the information about the corresponding store with the information about the posting site where the information was posted. The acquisition unit 11 may acquire posted information from any posting site, such as the search sites, reservation sites, review sites, survey sites, weblogs, and SNS sites described above.

[0035] The acquisition unit 11 also acquires access information for posted information from contributors 31 and posted information from the administrator 51 of the store P, which are published on the posting site server 20. The access information includes, for example, the number of views and viewing time of each posted information or each posted information, attributes of the viewing users, the number of clicks on links included in each posted information, the number of reservations for the store P via each posted information, and the like.

[0036] The output unit 12 (output means) outputs the posted information from the poster 31 regarding a specific store, acquired from the posting site server 20 as described above, to be displayed on the administrator terminal 50. At this time, if there is a plurality of pieces of posted information corresponding to a specific store acquired from a plurality of posting site servers 20, respectively, the output unit 12 outputs the plurality of pieces of posted information so as to be collectively displayed as a list. Furthermore, if a plurality of specific stores are associated with each other to form a store group and registered as described above, the output unit 12 outputs the posted information corresponding to each of the plurality of specific stores so as to be collectively displayed as a list. Note that the output unit 12 associates the posted information with information such as the store name identifying the store where the posted information was posted, information such as the posting site name identifying the posting site where the information was posted, and information about the poster, and displays the associated information.

[0037] For example, as shown in FIG. 4, the output unit 12 outputs a list of rating information and text information from the posted information to be displayed on the administrator terminal 50. The example in FIG. 4 shows a case where "Store aaa" and "Store bbb" are associated as group stores, and the output unit 12 displays a list of rating information and text information for each of these stores as posted information posted to multiple posting sites, such as "Posting Site A" and "Posting Site B." In FIG. 4, "stars" represent rating information, and the number of stars represents a numerical rating value, with a higher number representing a higher rating for the store. In FIG. 4, "XX was delicious, XXXXXXXX" represents text information such as impressions about the store. In addition, when the posted information includes photographs or other captured images, the output unit 12 may output a list of the captured images or a list of combinations of text information and captured images.

[0038] 4, the output unit 12 displays, in association with each piece of posted information, an operation unit such as "Reply" for instructing the business operator of the store P to reply to the posted information. When an operation unit such as "Reply" is operated from the administrator terminal 50, the output unit 12 starts a reply process for the posted information corresponding to the operation unit by the reply unit 15. Details of the reply process by the reply unit 15 will be described later.

[0039] In response to an instruction from the administrator terminal 50, the posting unit 13 (posting means) performs a process of posting information about a store on a store page (information disclosure page) prepared in each of the multiple posting site servers 20 corresponding to the store managed by the administrator 51 of the administrator terminal 50. For example, the posting unit 13 logs in using login information that allows the posting information to be posted on the store page of each posting site server 20, and transmits and posts the information to the store page. At this time, the posting unit 13 accepts, from the administrator terminal 50, either an operation to select all store pages of the multiple posting sites at once, or an operation to select store pages of each individual posting site. Then, when the posting unit 13 accepts an operation to select all posting sites at once, the posting unit 13 posts the information to the store pages of all posting sites at once, and when the posting unit 13 accepts an operation to select each individual posting site, the posting unit 13 posts the information to the store pages of all posting sites at once.

[0040] Here, an example of the posting process of the posting unit 13 for posting information will be described with reference to Figs. 5 to 17. First, with reference to Figs. 5 to 10, a case will be described in which the manager 51 of the store P posts posted information such as the latest information about the store P and event information on the store page as posted information. In this example, the store P is assumed to be able to post posted information such as posted information and store information on the store pages of multiple different posting sites, such as posting site A and posting site B. The store P may also be able to post posted information on the store pages of three or more posting sites.

[0041] First, the posting unit 13 transmits a posting operation screen for performing a posting operation for posting information to the administrator terminal 50, as shown in FIG. 5, and accepts a posting operation from the administrator terminal 50. At this time, the posting unit 13 displays, on the posting operation screen, an operation display (operation unit) such as "Simultaneous Post" for selecting multiple posting sites A and B all at once, and operation displays (operation units) such as "Post to Site A" and "Post to Site B" for selecting each of the posting sites A and B, respectively, as shown by reference numeral 71 in FIG. 5. Then, the posting unit 13 accepts the selection of either operation display from the administrator terminal 50. When the posting unit 13 accepts the selection of the "Simultaneous Post" operation display, as shown by reference numeral 72 in FIG. 5, the posting unit 13 displays an indication that posting will be performed simultaneously on multiple posting sites A and B, and sets the posting information, which is the posting information to be entered later, to be posted all at once to the store pages of the multiple posting sites A and B. Furthermore, when the posting unit 13 receives a selection of the operation display for "Post to site A" or "Post to site B," the posting unit 13 sets the posted information, which is the information to be posted later, to be posted to the store page of either the selected posting site A or B. When an operation display such as "Select a posting site" as indicated by the reference numeral 72 is operated from the administrator terminal 50, the posting unit 13 displays an operation display that allows selection of at least one of the posting sites to which posted information can be posted, receives selection of one or more posting sites from the administrator terminal 50, and sets the posting to be made to the store page of the selected posting site. At this time, when multiple posting sites are selected, the posting unit 13 sets the posted information to be posted collectively to the store pages of the selected multiple posting sites.

[0042] Next, the posting unit 13 accepts a selection of a target store for posting the posted information, which is the posted information, to the store page of the posting site selected as described above. That is, if the business operator operating store P operates multiple stores, the posting unit 13 accepts a selection of stores for posting the posted information from among the store pages of all or specific selected posting sites. At this time, as indicated by the reference numeral 73 on the posting operation screen shown in FIG. 5, the posting unit 13 first displays the number of stores that can be posted to on all or specific selected posting sites, and when an operation display such as "select target store" is operated, the posting unit 13 accepts a narrowing down of stores and accepts a selection of one or more stores to be ultimately posted.

[0043] For example, in order to narrow down the stores, the posting unit 13 displays a list of store attributes on a posting operation screen so that they can be selected on the administrator terminal 50, as shown in FIG. 6. In the example of FIG. 6, attributes such as the store's brand, location, prefecture, classification by sales (classification by sales amount, sales trend (whether sales are increasing or decreasing), etc.), and classification by post response (whether or not inbound tourism is being implemented) are displayed. In addition to these, attributes such as the store's franchisor and store staff may also be displayed, and attributes other than those listed above may also be displayed. Then, when the posting unit 13 extracts stores having the attributes selected by the administrator terminal 50, it displays the extracted stores so that they can be further selected individually, as shown in FIG. 7. Then, the posting unit 13 finally sets up the posting of posted information, which is the posted information, to be posted to the store page of the posting site corresponding to the store selected from the administrator terminal 50.

[0044] As described above, when the posting unit 13 receives the selection of "Simultaneous Posting" on the posting operation screen shown in FIG. 5, it sets the posting unit 13 to post the posted information input as described below to the store pages of all posting sites, such as posting sites A and B, of which the store page of the store selected based on the store attributes, etc., as shown in FIGS. 6 and 7. Furthermore, when the posting unit 13 receives the selection of "Site A Posting" or "Site B" in FIG. 5, it sets the posting unit 13 to post the posted information input as described below to the store page of which the store selected based on the store attributes, etc., as shown in FIGS. 6 and 7. Note that the posting unit 13 may receive the selection of multiple posting sites or individual posting sites in any manner, without using an operation unit for selecting multiple posting sites all at once, as shown by reference numeral 71 in FIG. 5, or an operation unit for selecting one of the individual posting sites.

[0045] The posting unit 13 then further accepts input of posted information, which is posted information, from the administrator terminal 50. Specifically, the posting unit 13 displays various input fields for inputting the content of the posted information, such as the left-hand column indicated by reference numeral 75 on the posting operation screen shown in FIG. 8, on the administrator terminal 50, and accepts input into these input fields. At this time, the posting unit 13 first displays an input field for accepting selection of the type of posted information (posting type) and accepts the selection of the type. As the type of posted information, for example, "Latest News" shown in FIG. 8, "Event" shown in FIG. 9, and "Special Offer" shown in FIG. 10 are set, and the posting unit 13 accepts the selection of any of the types. In addition, the posting unit 13 accepts input of posted information including content set according to the selected type of posted information. For example, as shown in FIGS. 8-10, the posting unit 13 accepts the content of posted information in the form of photos and text for all types of posted information, but in the case of the posted information types "Event" and "Special Offer" shown in FIG. 9, the posting unit 13 accepts input of posted information including further content set according to these types. For example, in the case of the type of posted information "event," the title and details of the event are accepted as text information, and the input of the period during which the event will be held ("start date"-"end date") is accepted, as shown in Fig. 9. Also, for example, in the case of the type of posted information "benefit," the title and details of the benefit are accepted as text information, and the input of the period during which the benefit will be given ("start date"-"end date"), coupon codes that can be used at stores, etc. are accepted, as shown in Fig. 10.

[0046] Regardless of which type of posted information is selected, the posting unit 13 accepts information specifying the text to be displayed on the display button from an input field such as "Add button," as shown in Fig. 8, and also accepts information specifying a link destination such as a URL to be accessed by the display button from an input field such as "Link." This allows the posting unit 13 to accept information specifying a display button including a link to be accessed, which is displayed in the posted information.

[0047] Before accepting and posting the posted information, the posting unit 13 generates a preview, which is a display screen showing the posting status when the posted information is posted on the store page of the posting site, and displays the preview on the posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. For example, the posting unit 13 displays a display screen showing the posting status of the posted information on each store page of multiple posting sites A and B to which posting can be made, in the right column of the posting operation screen shown by reference numeral 76 in FIGS. 8-10. At this time, the posting unit 13 generates and displays a display screen showing the display status when the posted information is posted, based on display specification information that indicates the display characteristics of the posted information on the store page set in the posting site server 20. For example, if the type of information to be displayed as posted information on the store page is set for each posting site server 20, only the set type of information is displayed. As an example, suppose that posting site A is set to display the link display button described above, but posting site B is set to not display the link display button. Then, as shown in the preview in FIG. 8, photos and text are displayed on both posting sites A and B, but the link display button is displayed only on posting site A. The display specifications of the store page on each posting site may be any. For example, if the font type of the characters displayed on each posting site is set differently, the text will be displayed in the font type set on each posting site. Also, for example, if the size of the photos displayed on each posting site is set differently, the photos will be displayed in the size set on each posting site.

[0048] Furthermore, the posting unit 13 generates a display screen for when the posted information is posted based on display specification information set for each posting site and for each type of posted information, and displays the generated screen as a preview. For example, as shown in Fig. 9, in the case of the type of posted information "event," posting site A displays the event title, period, photo, and event details in this order, whereas posting site B displays the event title, photo, event, and period, in a different order from posting site A. Also, for example, as shown in Fig. 10, in the case of the type of posted information "benefit," posting site A displays the benefit title, period, photo, and benefit details in this order, but does not display the coupon code. On the other hand, posting site B does not display the benefit title, but displays the benefit period, photo, benefit details, and coupon code.

[0049] 11 to 17, a case will be described in which the administrator 51 of the store P posts store information, which is basic information such as the address, business hours, payment information, and menu information of the store P, on the store page as the posted information. First, a case in which store information including the address and business hours of the store P is posted will be described.

[0050] First, as shown in Fig. 11, the posting unit 13 displays input fields on the posting operation screen for accepting input of store information such as the store name, address, and photo, and accepts input into these input fields. Then, the posting unit 13 posts the entered store information such as the store name and address on the store pages of posting sites A and B, either collectively or individually. Note that when posting the store information, similar to the above, the posting sites may be selected collectively or individually from the administrator terminal 50, or the information may be posted to all posting sites collectively in any case.

[0051] Furthermore, when posting the business hours of store P as store information, the posting unit 13 displays an input field on the posting operation screen for accepting designation of the store's business hours and accepts input into the input field. In particular, in this embodiment, the posting unit 13 displays an input field for accepting designation of business hours for each day of the week, as shown in FIG. 12. The posting unit 13 then accepts, from the administrator terminal 50, selection of "regular holiday" or "business day" for each day of the week, and input of "start time" and "end time" if it is a business day. In the example of FIG. 12, input such as business hours "9:00-20:00" on Sunday and "regular holiday" on Monday is accepted.

[0052] 12, the publishing unit 13 displays an input field for accepting designation of business hours on holidays in addition to input fields for business hours for each day of the week. The publishing unit 13 then accepts, from the administrator terminal 50, selection of whether the holiday is a "regular holiday" or a "business day," and input of a "start time" and an "end time" if it is a business day. In the example of FIG. 12, input such as business hours "9:00-20:00" for holidays is accepted.

[0053] Furthermore, as shown in Fig. 12, the posting unit 13 displays an input field for accepting the designation of business hours for each week and day of the week in a month. The posting unit 13 then accepts the selection of the week and day of the week in a month and the input of business hours from the administrator terminal 50. In the example of Fig. 12, the posting unit 13 accepts the selection of the first Monday of the month and the input of business hours such as "9:00-20:00". As a result, although Mondays are usually closed, the first Monday of the month is a business day, and the business hours are specified as "9:00-20:00".

[0054] 12, the posting unit 13 displays an input field for accepting the specification of special regular holidays that are not based on days of the week. The posting unit 13 then accepts input of special regular holidays from the administrator terminal 50. In the example of FIG. 12, input such as "New Year's holidays (12 / 31, 1 / 1)" in text form is accepted as an additional regular holiday.

[0055] Before accepting and posting the store information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the store information is posted on the store page of the posting site, and displays the preview on a posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. In particular, in this embodiment, the posting unit 13 generates and displays a preview, which is a display screen showing the business hours of the store on each posting site. At this time, the posting unit 13 generates and displays a display screen when the business hours, which are the posted information, are posted, based on display specification information that indicates the display characteristics of the posted information on the store page set in the posting site server 20. For example, if display items for store business hours are set on the store page for each posting site server 20, only information on the set items is displayed. As an example, posting site A displays business hours for each day of the week, as well as business hours on holidays and business hours for each week and day of the week. Therefore, as shown in FIG. 13 , the display screen on posting site A displays business hours for each day of the week, as well as business hours for the first week and on holidays for Monday, which is a regular holiday, while specific regular holidays are not displayed. 13, the display screen for posting site B displays the business hours for each day of the week as well as specific regular holidays, while the business hours for holidays that fall on Mondays, which are regular holidays, are not displayed. Note that the display screens showing the posting status for each of posting sites A and B described above are just examples, and any display screen showing the posting status may be displayed for each posting site.

[0056] Next, a case where posted information including payment information indicating the payment method and payment means at store P will be described. First, the posting unit 13 displays an input field on the posting operation screen for accepting specification of whether the payment method and payment means are available at the store and accepts input into the input field. In particular, in this embodiment, as shown in FIG. 14 , the posting unit 13 displays input fields for accepting specification of whether each payment method is available and whether each type of payment means within each payment method is available. In the example of FIG. 14 , "credit card," "electronic money," and "QR code payment" are displayed as examples of payment methods, and an input field for entering whether these payment methods are available at the store is displayed. In addition, "VVVV" and "WWWW" (e.g., types of international credit card brands) are displayed as types of payment means for the payment method "credit card," and an input field for entering whether these payment means are available at the store is displayed. Similarly, for the payment methods "electronic money" and "QR code payment," the types of payment means are displayed, and an input field for entering whether they are available is displayed. The posting unit 13 then accepts input from the administrator terminal 50, selecting whether each payment method is available and whether each payment means for the selected payment method is available. In the example of FIG. 14, input is accepted such as "Available" for the payment method "Credit card," "Available" for the payment method "Credit card," and "Not available" for the payment method "WWWW." Also, in the example of FIG. 14, input is accepted such as "Available" for the payment method "Electronic money" and "Available" for the payment method "XXXX," or "Available" for the payment method "QR code payment" and "Available" for the payment method "YYYY." Note that the payment information entered as described above is merely an example, and other payment-related information may also be entered.

[0057] Before accepting and posting the payment information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status when the payment information is posted on the store page of the posting site, and displays the preview on the posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. At this time, the posting unit 13 generates and displays a display screen that shows the payment method and payment means as posted on the posting information, based on display specification information that indicates the display characteristics of the posted information on the store page set in the posting site server 20. For example, if display items for the payment method and payment means for a store are set on the store page for each posting site server 20, only information on the set items is displayed. As an example, FIG. 15 shows display screens for each posting site A and B. Posting site A displays the availability of all payment methods and the availability of all payment means for each payment method. On the other hand, posting site B displays only the payment method "credit card" as an available payment method and the available payment means "VVVV" as an available payment method, and does not display other available payment methods and payment means. The display screens showing the posting status corresponding to the posting sites A and B described above are merely examples, and any display screen showing the posting status may be displayed for each posting site.

[0058] Next, a case where posted information including menu information for store P is posted will be described. First, the posting unit 13 displays input fields on the posting operation screen for accepting specification of information representing the contents of each menu, such as the menu category, menu name, photo (image information) corresponding to the menu, text information describing the menu, and menu price, and accepts input into these input fields. In the example of FIG. 16, inputs such as the category "meat dish," menu name "menu 1," "photo," menu description "XXXX," and price "1,000 yen" are accepted. Note that the menu information entered as described above is merely an example and is not limited to this information. For example, only a portion of the information representing the contents of the menu described above may be entered, or other information related to the menu may be entered.

[0059] Before accepting and posting the menu information as described above, the posting unit 13 generates a preview, which is a display screen showing the posting status of the menu information when it is posted on the store page of the posting site, and displays the preview on the posting operation screen to be displayed to the administrator 51 operating the administrator terminal 50. At this time, the posting unit 13 generates and displays a display screen as it would appear when each menu item is posted, based on display specification information that indicates the display characteristics of the posted information on the store page set in the posting site server 20. For example, if menu display items are set on the store page for each posting site server 20, only information on the set items is displayed. As an example, FIG. 17 shows display screens for posting sites A and B. Posting site A displays the category "Meat Dishes," the menu name "Menu 1," "Photo," the price "1,000 yen," and the menu description "XXXX...." On the other hand, posting site B displays the menu name "Menu 1," the price "1,000 yen," and the menu description "XXXX...," but does not display the category "Meat Dishes" or "Photo." The display screens showing the posting status corresponding to the posting sites A and B described above are merely examples, and any display screen showing the posting status may be displayed for each posting site.

[0060] As described above, before posting information such as posted information, business hours, payment information, and menu information on each posting site, the posting unit 13 generates a preview, which is a display screen showing how the posted information will be displayed when posted on the store page of the posting site, and displays the preview to the administrator 51 who operates the administrator terminal 50. This allows the administrator 51 to check how the posted information will be displayed on each posting site.

[0061] Then, when the posting unit 13 receives a posting execution operation at the administrator terminal 50 from the administrator 51 who has checked the preview, which is the display screen of the posted information on each posting site, the posting unit 13 transmits the posted information, which is the posted information or store information, to each posting site. At this time, in the case of the posted information described above, the posting unit 13 specifies the type of posted information and transmits the content of the posted information. As a result, the posted information is posted on the store page of each posting site in a display state according to the display specifications previously set on each posting site. For example, the posted information is posted on the store page of each posting site in a display state according to the type of posted information set for each posting site, or in a display state of store information such as business hours, payment information, and menu information set for each posting site.

[0062] The posting unit 13 may receive a specification of the posting date and time when performing an operation to post posted information from the administrator terminal 50. For example, as shown by reference numeral 74 in Fig. 5 , the posting unit 13 displays input fields for the posting date and posting time on the posting operation screen, and receives the specification of the posting date and time entered in the input fields.

[0063] The analysis unit 14 (analysis means) performs all kinds of analytical processing on the acquired posted information from the posters 31. For example, the analysis unit 14 tally the number of posted information for each store or posting site, or tally the number of posted information for each operator or manager who operates or manages the store. It is assumed that the operators and managers of the stores are stored in advance in the store information storage unit 16. Furthermore, for example, the analysis unit 14 performs analytical processing such as extracting keywords contained in text information included in the posted information and calculating the frequency of appearance of the keywords for each store or posting site, or calculating an evaluation value based on evaluation information included in the posted information for each store or posting site.

[0064] The analysis unit 14 also performs an analysis process of the access information acquired from each posting site server 20. For example, the analysis unit 14 compiles, for each store or each posting site, access information for the posted information and the posted information, that is, the number of views of the posted information and the posted information, the viewing time, the attributes of the viewing users, the number of clicks on links included in each piece of posted information, the number of reservations for store P via each piece of posted information, etc. The analysis process by the analysis unit 14 is not limited to the above-described content, and any analysis process may be performed.

[0065] The results of the analysis performed by the analysis unit 14 are then output by the output unit 12 to be displayed on the display device of the administrator terminal 50. In particular, in this embodiment, the output unit 12 outputs the analysis results of the specified type of information for each posting site. At this time, the output unit 12 receives, from the administrator terminal 50, specifications for the type of information to be displayed, the aggregation interval, and the total aggregation period. Examples of the types of information to be displayed include the number of posts and the cumulative number of posts, which are the number of pieces of posted information, the evaluation value, the number of views and viewing time of the posted information and the published information, and the number of reservations for store P via each piece of published information. The aggregation interval represents the time interval for aggregating the evaluation information, and is, for example, a day, a week, or a month. The total aggregation period is the entire period for aggregating the evaluation information, and is, for example, a period specified by year, month, and day.

[0066] 18 shows an example of the display of the results of the analysis process by the output unit 12. In the example of FIG. 18, the "rating value" of the evaluation information for each posting site is displayed as a graph and numerical values, and the "number of posts" and "cumulative number of posts" of the posted information for each posting site are displayed as numerical values. Note that the output unit 12 may also display graphs and numerical values ​​for each posting site, such as the "number of views" and "viewing time" of the posted information and published information described above, and the "number of uses," such as reservations for store P, via each published information.

[0067] Furthermore, the results of the analysis process performed by the analysis unit 14 may be used by the posting unit 13 described above. For example, based on the results of the analysis process for each posting site as described above, the posting unit 13 outputs suggested information regarding the posting of the posted information to be displayed on the administrator terminal 50. The suggested information may include, for example, a suggested posting site for posting the posted information, suggested content of the posted information as posted information, suggested posting times for the posted information as posted information, suggested business hours for the posted information, and the like.

[0068] For example, if the analysis process for each posting site shows that the number of posts and evaluation values ​​on all posting sites are approximately equal, the posting unit 13 outputs proposal information with proposal content such that all posting sites are selected as destinations for posting information. On the other hand, if the analysis process for each posting site shows that the number of posts and evaluation values ​​are concentrated on a specific posting site, the posting unit 13 outputs proposal information with proposal content such that the specific posting site is selected individually as a destination for posting information. Furthermore, if the analysis process for each posting site shows that a specific keyword contained in the posted information on a specific posting site has a high frequency of appearance, the posting unit 13 outputs proposal information with proposal content such that posting information containing text corresponding to the keyword is posted on the specific posting site. Furthermore, if the analysis process for each posting site shows that the posting time of the posted information on a specific posting site or a description related to store opening hours contained in the posted information is acquired, the posting unit 13 outputs proposal information with proposal content such that the posting information is posted on the specific posting site at a posting time corresponding to the posting time or the description related to the opening hours.

[0069] The reply unit 15 (replying means) has a function of replying to posted information from the poster 31. Specifically, when an operation display such as "Reply" is operated for specific posted information in the list display of posted information as shown in FIG. 4, the reply unit 15 outputs a reply screen in which an input field for inputting a reply message is set to be displayed on the administrator terminal 50. Then, when a reply message is entered into the input field for inputting a reply message from the administrator terminal 50 on the reply screen and a reply operation is performed, the reply unit 15 transmits the reply message to a posting site on which the posted information to be replied to is publicly available for display. For example, when replying to posted information posted on posting site A shown in the list display of posted information in FIG. 4, the reply unit 15 transmits the reply message to the posting site A for display.

[0070] The reply unit 15 may transmit the posted information to the text processing device 60 and request it to generate a reply text for the posted information. As a result, the text processing device 60 generates a reply text according to the content of the posted information, and the generated reply text is transmitted from the text processing device 60 to the management server 10. The reply unit 15 then acquires the reply text generated by the text processing device 60, and inputs and displays the generated reply text in an input field on the reply screen so that it can be edited. As a result, the reply unit 15 transmits the reply text edited in accordance with the input from the administrator terminal 50 to the posting site.

[0071] [Operation] Next, the operation of the above-described information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

[0072] First, posted information about store P is posted by contributors 31 to each of the multiple posting site servers 20 and made public, and the posted information is viewable by viewers 41 on their viewer terminals 40. The management server 10 periodically or at any time acquires the posted information made public on each posting site from the multiple posting site servers 20 (step S1). The management server 10 stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

[0073] Then, the management server 10 outputs the posted information from the poster 31 for the specific store acquired from the posting site server 20 to be displayed on the administrator terminal 50. At this time, if there are multiple pieces of posted information corresponding to the specific store acquired from multiple posting site servers 20, the management server 10 outputs the multiple pieces of posted information to be displayed together in a list, as shown in FIG. 4 (step S2).

[0074] Thereafter, the management server 10 performs a process of posting the store-related information on the store page prepared on the posting site server 20 in response to an instruction from the administrator terminal 50. At this time, the management server 10 accepts the selection of all posting sites at once or the selection of individual posting sites (step S3). For example, as shown by reference numeral 71 in FIG. 5, the management server 10 accepts a selection operation for an operation display such as "Simultaneous Posting" which selects multiple posting sites A and B at once, or "Post to Site A" and "Post to Site B" which select each posting site A and B individually. However, the management server 10 is not limited to the selection of all posting sites or any one of them, and may accept the selection of multiple posting sites other than all of them.

[0075] Next, the management server 10 further accepts input of posted information from the administrator terminal 50 (step S4). At this time, the management server 10 accepts input of posted information, such as posted information whose content is set for each preset type (latest information, event information, etc.) as shown in FIGS. 8-10, store information including store business hours as shown in FIGS. 11-12, and payment information and menu information as shown in FIGS. 14 and 16. Then, before posting the accepted posted information, the management server 10 generates a preview, which is a display screen showing the posting status of the posted information when it is posted on the store page of the posting site, and displays it to the administrator 51 operating the administrator terminal 50 (step S5). For example, the management server 10 displays a preview of the posted information on each of the posting sites A and B as shown by reference numeral 76 in FIGS. 8-10, or displays a preview of store information on each of the posting sites A and B including business hours, payment information, and menu information as shown in FIGS. 13, 15, and 17. This allows the administrator 51 to check how the posted information is displayed on each posting site. The store information is not limited to the information described above, and may be any information relating to a store.

[0076] Thereafter, when the management server 10 receives a posting execution operation from the administrator 51 or when the scheduled execution time arrives, it transmits the posting information, which is the posted information and store information, to each posting site and posts it on the store page (step S6). At this time, if the management server 10 has received a batch selection of multiple posting sites in step 3 described above, it posts the posting information collectively on the store pages of the batch-selected multiple posting sites. On the other hand, if the management server 10 has received a selection of individual posting sites, it posts the posting information on the store page of the selected posting site. Note that if multiple stores are selected as described above, it posts the posting information collectively on the store pages of these multiple stores.

[0077] When accepting the posted information in step S4, the management server 10 may output suggested information regarding the posting of the posted information based on the analysis results of the posted information, etc., to be displayed on the administrator terminal 50. In this case, the suggested information may include, for example, a suggested posting site on which to post the posted information, suggested content of the posted information as posted information, suggested posting time for the posted information as posted information, suggested business hours for the posted information, etc.

[0078] Furthermore, the management server 10 may reply to the posted information from the poster 31 at any timing in response to an operation from the administrator terminal 50. For example, the management server 10 accepts input of a reply message from the administrator terminal 50 in response to specific posted information, and transmits the reply message so that it is displayed on the posting site where the posted information to which the reply is directed is publicly available.

[0079] Although the present invention has been described above with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions possessed by the management server 10 described above may be executed by an information processing device installed and connected anywhere on the network, i.e., may be executed by so-called cloud computing.

[0080] The above-described program can be stored and supplied to a computer using various types of non-transitory computer-readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer-readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer-readable media can supply the program to a computer via a wired communication path such as an electric wire or optical fiber, or via a wireless communication path.

[0081] <Additional Notes> A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of the information processing system, information processing method, and program according to the present invention. However, the present invention is not limited to the following configurations. (Appendix A1) an acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about the specific store; an output means for outputting a list of the posted information corresponding to the specific store obtained from each of the plurality of posting sites; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means accepts selection of one or more of the posting sites from the plurality of posting sites, accepts input of the posting information, and posts the posting information on the information disclosure page of the selected one or more of the posting sites; Information processing system. (Appendix A2) An information processing system according to claim A1, the posting means accepts the selection of a plurality of the posting sites at once or the selection of one of the posting sites, and posts the posted information on the information disclosure page of the plurality of the posting sites selected at once, or posts the posted information on the information disclosure page of one of the selected posting sites; Information processing system. (Appendix A3) 1. An information processing system according to claim 1, further comprising: The posting means displays an operation unit for selecting all of the plurality of posting sites at once and an operation unit for selecting each of the posting sites on a selection screen that accepts an operation for selecting the posting sites, and accepts the selection of all of the plurality of posting sites at once or the selection of one of the posting sites in response to an operation on the operation unit. Information processing system. (Appendix A4) An information processing system according to claim A1, The posting means further receives a selection of a target store for posting the posted information, and posts the posted information on the information disclosure page corresponding to the selected target store, which is prepared on the selected posting site. Information processing system. (Appendix A5) An information processing system according to Appendix A4, The posting means accepts designation of preset store attributes, and accepts stores with the designated attributes as selections of the target stores. Information processing system. (Appendix A6) An information processing system according to claim A1, the posting means accepts a selection of a predetermined type of the posted information, and posts the posted information by specifying the selected type of the posted information to the selected posting site; Information processing system. (Appendix A7) An information processing system according to Appendix A6, the posting means accepts input of the posting information having content set according to the selected type of the posting information, and posts the posting information; Information processing system. (Appendix A8) 1. An information processing system according to claim 7, the posting means accepts input of the posting information specifying a period in accordance with the selected type of the posting information, and posts the posting information; Information processing system. (Appendix A9) An information processing system according to claim A1, an analysis unit that performs a predetermined analysis process on the acquired posted information for each of the posting sites to which the acquired posted information has been posted; the publishing means outputs suggested information regarding the posting of the posted information based on the results of the analysis processing for each of the posting sites. Information processing system. (Appendix A10) 1. The information processing system according to claim 9, the posting means outputs the suggested information that suggests the posting site on which the posted information should be posted based on the result of the analysis process for each of the posting sites. Information processing system. (Appendix A11) 1. The information processing system according to claim 9, the publishing unit outputs the suggested information that suggests the content of the posted information based on the result of the analysis process for each of the posting sites. Information processing system. (Appendix A12) 1. The information processing system according to claim 9, the publishing means outputs the proposal information proposing a posting time for the posted information based on the result of the analysis processing for each of the posting sites. Information processing system. (Appendix A13) An information processing system according to claim A1, a reply means for receiving an input of a reply message to the posted information acquired from the posting site, and transmitting the reply message to the posting site to which the posted information has been posted so that the reply message is displayed on the posting site; Information processing system. (Appendix A14) The information processing device acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; When posting the posted information, a selection of one or more of the posting sites is accepted from the plurality of posting sites, and an input of the posted information is accepted, and the posted information is posted on the information disclosure page of the selected one or more of the posting sites. Information processing methods. (Appendix A15) In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; When posting the posted information, a selection of one or more of the posting sites is accepted from the plurality of posting sites, and an input of the posted information is accepted, and the posted information is posted on the information disclosure page of the selected one or more of the posting sites. A program that executes a process. (Appendix B1) an acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about the specific store; an output means for outputting a list of the posted information corresponding to the specific store obtained from each of the plurality of posting sites; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means receives input of the posted information, and generates a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites, and displays the display screen to a person who input the posted information before posting the posted information. Information processing system. (Appendix B2) 1. An information processing system according to claim 1, the posting means receives an input of a type of the posted information that has been set in advance, generates the display screen for each of the plurality of posting sites, and displays the display screen showing the posting status of the posted information corresponding to the type of the posted information on the information disclosure page. Information processing system. (Appendix B3) 1. An information processing system according to claim 1, further comprising: the posting means receives input of the posted information including content preset according to the type of the posted information, generates the display screen for each of the plurality of posting sites, and displays the display screen showing the posting status of the posted information including the content input according to the type on the information disclosure page. Information processing system. (Appendix B4) 1. An information processing system according to claim 3, comprising: the posting means receives input of the posted information including content specifying a period according to the type of the posted information, generates the display screen showing the posting status of the posted information including content specifying the input period according to the type on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B5) 1. An information processing system according to claim 1, the posting means receives input of the posted information including content specifying a display button, generates the display screen showing the posting status of the posted information including the input content specifying the display button on the information disclosure page for each of the plurality of posting sites, and displays the display screen; Information processing system. (Appendix B6) 1. An information processing system according to claim 1, the posting means receives input of the posted information including content specifying the business hours of the store, generates the display screen for each of the plurality of posting sites, and displays the display screen showing the posting status of the posted information including the content specifying the business hours of the store entered on the information disclosure page. Information processing system. (Appendix B7) 1. An information processing system according to claim 6, the posting means receives input of the posted information including content specifying the business hours of the store on each day of the week, generates the display screen for each of the posting sites, and displays the display screen showing the posting status of the posted information including content specifying the business hours of the store on each day of the week that has been input, on the information disclosure page; Information processing system. (Appendix B8) 1. An information processing system according to claim 7, the posting means receives input of the posted information including content specifying the store's business hours for each day of the week and on holidays, and generates, for each of the plurality of posting sites, the display screen showing the posting status of the posted information including content specifying the store's business hours for each day of the week and on holidays on the information disclosure page, and displays the display screen; Information processing system. (Appendix B9) 1. An information processing system according to claim 7, the posting means receives input of the posted information including content specifying the business hours of the store for each day of the week and each week of the month, and generates, for each of the plurality of posting sites, the display screen showing the posting status of the posted information including content specifying the business hours of the store for each day of the week and each week of the month entered on the information disclosure page, and displays the display screen; Information processing system. (Appendix B10) 1. An information processing system according to claim 7, the posting means receives input of the posted information including content specifying the store's regular closing days that do not depend on the day of the week, generates the display screen for each of the plurality of posting sites, and displays the display screen, which shows the posting status of the posted information including content specifying the store's regular closing days that do not depend on the day of the week on the information disclosure page. Information processing system. (Appendix B11) 10. The information processing system of claim 1, the posting means receives input of the posted information including content specifying a payment method at the store, generates the display screen for each of the plurality of posting sites, and displays the display screen showing the posting status of the posted information including content specifying the payment method at the store input on the information disclosure page. Information processing system. (Appendix B12) 12. The information processing system of claim 11, the posting means receives input of the posted information including content specifying the type of payment means for each payment method at the store, and generates, for each of the plurality of posting sites, the display screen showing the posting status of the posted information including content specifying the type of payment means for each payment method at the store input on the information disclosure page, and displays the display screen; Information processing system. (Appendix B13) 10. The information processing system of claim 1, the posting means receives input of the posted information including details of the products or services provided by the store, and generates, for each of the plurality of posting sites, the display screen showing the posting status of the posted information including the details of the products or services provided by the store on the information disclosure page, and displays the display screen; Information processing system. (Appendix B14) 14. The information processing system of claim 13, the posting means receives input of the posted information including content specifying image information and / or text information corresponding to the products or services provided at the store, and generates, for each of the plurality of posting sites, the display screen showing the posting status of the posted information including content specifying image information and / or text information corresponding to the products or services provided at the input store on the information disclosure page, and displays the display screen; Information processing system. (Appendix B15) The information processing device acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; and before accepting the input of the posted information and posting the posted information, generating a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to the person who input the posted information. Information processing methods. (Appendix B16) In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; and before accepting the input of the posted information and posting the posted information, generating a display screen showing the posting status of the posted information on the information disclosure page for each of the plurality of posting sites and displaying the display screen to the person who input the posted information. A program that executes a process. [Explanation of symbols]

[0082] 10 Management Server 11 Acquisition Department 12 Output section 13 Publication Department 14 Analysis Department 15 Reply section 16 Store information storage unit 17 Posted information storage unit 20 Submission site server 30 Contributor terminal 31 contributors 40 Viewer Devices 41 viewers 50 Administrator terminal 51 Administrator 60 Text Processing Device P store

Claims

1. an acquisition means for acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about the specific store; an output means for outputting a list of the posted information corresponding to the specific store obtained from each of the plurality of posting sites; a posting means for posting information about the specific store on an information disclosure page corresponding to the specific store, the information disclosure page being prepared on each of a plurality of posting sites; Equipped with the posting means accepts a selection of a type of the posted information classified into preset types, and specifies the selected type of the posted information to the posting site to post the posted information; Information processing system.

2. 2. The information processing system according to claim 1, the posting means accepts input of the posting information including information of items set according to the selected type of the posting information, and posts the posting information; Information processing system.

3. 2. The information processing system according to claim 1, the posting means accepts input of the posted information including information of items set for all types of the posted information and information of items set according to the selected type of the posted information, and posts the posted information; Information processing system.

4. 4. The information processing system according to claim 3, when the posting means accepts the selection of the type of the posted information, it displays, on a posting operation screen for inputting the posted information, a common input field for inputting information of items set for all types of the posted information, and type-specific input fields for inputting information of items set according to the selected type of the posted information, accepts the information inputted in the common input field and the type-specific input field as the posted information, and posts the posted information; Information processing system.

5. 4. The information processing system according to claim 3, the posting means accepts input of the posted information including information on the items of photos and text for all types of the posted information and information on items set according to the selected type of the posted information, and posts the posted information; Information processing system.

6. 4. The information processing system according to claim 3, the posting means accepts input of the posting information including information on a period according to the selected type of the posting information, and posts the posting information; Information processing system.

7. 4. The information processing system according to claim 3, the posting means accepts input of the posted information including information on a code used to use a benefit in accordance with the selected type of posted information, and posts the posted information; Information processing system.

8. The information processing device acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; Furthermore, the method accepts a selection of the type of the posted information classified into preset types, and specifies the selected type of the posted information to the posting site to post the posted information. Information processing methods.

9. In the information processing device, acquiring posted information corresponding to a specific store from each of a plurality of posting sites that publish posted information posted by users about a specific store; outputting the posted information corresponding to the specific store obtained from each of the plurality of posting sites in a list form; Posting information about the specific store on an information disclosure page corresponding to the specific store that is prepared on each of a plurality of posting sites; Furthermore, the method accepts a selection of the type of the posted information classified into preset types, and specifies the selected type of the posted information to the posting site to post the posted information. A program that executes a process.

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