Information analysis system, information analysis method and program

Abstract

To provide an information analysis system capable of outputting analysis information for causing facility workers to efficiently perform facility work.SOLUTION: An information analysis system 4 includes an acquisition unit (communication unit 41) and an output unit (communication unit 41). The acquisition unit acquires at least one of facility information and worker information as acquisition information. The facility information is information from a facility management system 2 that manages a facility 5 and is information about the operation of the facility 5. The worker information is information from an information terminal 3 capable of communication with the facility management system 2 and information about the operation of a worker of the information terminal 3. The output unit outputs analysis information analyzed based on the acquisition information obtained by the acquisition unit.SELECTED DRAWING: Figure 1

Description

[Technical Field]

[0001] The present disclosure generally relates to an information analysis system, an information analysis method, and a program, and more particularly to an information analysis system, an information analysis method, and a program that analyzes and outputs information obtained from an equipment management system that manages equipment and an information terminal that can communicate with the equipment management system. [Background technology]

[0002] Patent Document 1 describes a control system (facility management system) for controlling a facility system (facility) installed in a facility. The control system described in Patent Document 1 includes a control unit and other units. The other units include a communication unit and a power supply unit.

[0003] The control unit has a control unit, an acquisition unit, and an output unit. The control unit controls one or more equipment systems installed in the facility. The acquisition unit acquires at least one of information about the control unit and information about other units connected to the control unit. The output unit notifies or outputs the information acquired by the acquisition unit to a predetermined output destination. As an example, the output unit outputs the information acquired by the acquisition unit to a display provided in the control unit. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Japanese Patent Application Publication No. 2020-48090 Summary of the Invention [Problem to be solved by the invention]

[0005] Patent Document 1 describes that an acquisition unit of a control unit acquires at least one of information related to the control unit and information related to other units connected to the control unit. However, Patent Document 1 does not describe that the acquisition unit acquires information related to the operation of the equipment from a control system (equipment management system) and information related to the operation of a worker using the information terminal from an information terminal capable of communicating with the control system. Patent Document 1 also does not describe that analysis information analyzed based on the acquired information is output. For this reason, Patent Document 1 calls for having workers use analysis information related to equipment information and worker information to efficiently perform work on the equipment.

[0006] An object of the present disclosure is to provide an information analysis system, an information analysis method, and a program that enable equipment workers to efficiently perform equipment work. [Means for solving the problem]

[0007] An information analysis system according to one aspect of the present disclosure includes an acquisition unit and an output unit. The acquisition unit acquires at least one of equipment information and worker information as acquired information. The equipment information is information from an equipment management system that manages equipment and is information about the operation of the equipment. The worker information is information from an information terminal that can communicate with the equipment management system and is information about the operation of a worker using the information terminal. The output unit outputs analysis information analyzed based on the acquired information acquired by the acquisition unit. The information terminal is a mobile terminal that can manage and control the equipment management system via operation of the information terminal. The acquired information includes the worker information. The operation of the worker is Regarding the management or control of the facility management system This includes the operator's operation of the information terminal.

[0008] An information analysis method according to one aspect of the present disclosure includes an acquisition step and an output step. In the acquisition step, at least one of equipment information and worker information is acquired as acquired information. The equipment information is information from an equipment management system that manages equipment and is information about the operation of the equipment. The worker information is information from an information terminal that can communicate with the equipment management system and is information about the operation of a worker at the information terminal. In the output step, analysis information analyzed based on the acquired information acquired by the acquisition unit is output. The information terminal is a mobile terminal that can manage and control the equipment management system via operation of the information terminal. The acquisition step includes the worker information. The operation of the worker is Regarding the management or control of the facility management system This includes the operator's operation of the information terminal.

[0009] A program according to one aspect of the present disclosure is a program for causing one or more processors to execute the information analysis method. [Effects of the Invention]

[0010] According to the present disclosure, it is possible to provide an effect that the equipment work can be efficiently performed by the equipment work unit. [Brief explanation of the drawings]

[0011] [Figure 1] FIG. 1 is a block diagram of an information analysis system according to an embodiment. [Figure 2] FIG. 2 is a diagram illustrating access count transition information, which is an example of analysis information. [Figure 3] FIG. 3 is a diagram illustrating information on the number of screen accesses, which is an example of the analysis information. [Figure 4] FIG. 4 is a diagram illustrating information on transition of the number of occurrences of warnings, which is an example of analysis information. [Figure 5] FIG. 5 is a diagram illustrating information on the number of occurrences of equipment alarms, which is an example of the analysis information. [Figure 6] FIG. 6 is a diagram illustrating recovery time information, which is an example of analysis information. [Figure 7] FIG. 7 is a diagram illustrating recovery procedure information, which is an example of analysis information. DETAILED DESCRIPTION OF THE INVENTION

[0012] Hereinafter, an information analysis system according to an embodiment will be described with reference to the drawings.

[0013] (Embodiment) (1) Overview An overview of an information analysis system 4 according to an embodiment will be described with reference to FIG.

[0014] The information analysis system 4 is a system that collects and analyzes information acquired during work (e.g., maintenance work) on equipment 5 installed in the facility 100, and presents the analyzed analysis information to the workers of the equipment 5, thereby making effective use of the acquired information to enable the workers of the equipment 5 to efficiently perform the work on the equipment 5. Note that the above-mentioned "maintenance work" includes not only maintenance work on the equipment 5 but also recovery work in the event of equipment failure. The above-mentioned "information acquired during maintenance work" includes not only historical data on the maintenance work but also various log information related to the maintenance work.

[0015] Here, the facility 100 is, for example, a non-residential facility such as a factory, a commercial facility, an amusement facility, a hospital, an office, a building, etc. In this embodiment, the facility 100 is described as a building (office building) having multiple floors.

[0016] Maintenance work on the equipment 5 is a job that requires practical experience. For this reason, it is difficult for beginners (people with little experience) to perform maintenance work as efficiently as experts (people with much experience). For this reason, the information analysis system 4 collects and analyzes information acquired during maintenance work on the equipment 5, visualizes it (i.e., displays it in a display format that is easy for even beginners to understand), and presents it to the maintenance worker. This enables even beginners to perform maintenance work efficiently (i.e., without variation in work content, and reliably in a short amount of time).

[0017] For this purpose, the information analysis system 4 analyzes acquired information acquired during maintenance work on the facility 5 and generates visualized information (visualized information). Then, the information analysis system 4 presents the visualized information as analysis information to the worker performing the maintenance work on the facility 5. In this embodiment, the worker performing the maintenance work on the facility 5 carries a portable information terminal 3, and receives the analysis information by having the analysis information displayed on the display unit 32 of this information terminal 3. As a result, the worker performing the maintenance work on the facility 5 can use the analysis information to perform the maintenance work on the facility 5 efficiently.

[0018] (2) Configuration of the remote management system The configuration of a remote management system 200 including an information analysis system 4 will be described with reference to FIG.

[0019] The remote management system 200 is a system that enables a worker who manages (including maintenance work) the equipment 5 to remotely manage multiple pieces of equipment 5 using the information terminal 3 by connecting the information terminal 3 to the equipment management system 2 via the cloud A1. The equipment management system 2 is a system that manages and controls multiple pieces of equipment 5 installed in the facility 100.

[0020] The remote management system 200 includes an equipment management system 2, a gateway 1, an information terminal 3, and an information analysis system 4.

[0021] The facility management system 2 is connected to the cloud A1 by wire or wireless communication via the gateway 1. The information terminal 3 is connected to the cloud A1 by wireless communication.

[0022] The equipment management system 2 is a system that manages and controls multiple pieces of equipment 5 installed in the facility 100. The equipment management system 2 is installed within the facility 100. The equipment management system 2 manages and controls multiple pieces of equipment 5 in response to remote operation of an information terminal 3 via the cloud A1. This allows a worker to manage and control multiple pieces of equipment 5 via the equipment management system 2 by accessing the equipment management system 2 from the information terminal 3 via the cloud A1.

[0023] The equipment management system 2 records access log information in the storage unit of the equipment management system 2 when the equipment management system 2 is accessed from the outside (for example, the information terminal 3) via the cloud A1. The access log information includes information on the source of the access and the date and time of the access. Furthermore, when the equipment management system 2 operates the equipment 5 based on, for example, remote operation from the information terminal 3, the equipment management system 2 stores the operation log information in the storage unit of the equipment management system 2. The operation log information includes information on the equipment 5 that was operated, the operation content, and the date and time of the operation.

[0024] When an abnormality occurs in the equipment 5, the equipment management system 2 transmits alarm information to the information terminal 3 via the cloud A1 to notify the abnormality. The alarm information includes information about the equipment 5 where the abnormality occurred and information about the date and time when the abnormality occurred. This notifies the worker of the abnormality. The equipment management system 2 also stores an abnormality occurrence log (also called an alarm log) in the storage unit of the equipment management system 2 to record the occurrence of the abnormality. The alarm log includes information about the equipment 5 where the abnormality occurred and information about the date and time when the abnormality occurred.

[0025] When the equipment management system 2 receives a notification of the completion of restoration of the equipment 5 from the information terminal 3 as described below, it sets the date and time of receipt of the notification as the date and time of restoration completion of the equipment 5, and stores information relating to the restoration of the equipment 5 (restoration log information) in the storage unit of the equipment management system 2. The restoration log information includes information on the equipment 5 for which restoration has been completed, the date and time of restoration start (i.e., when the abnormality occurred in the equipment 5), the date and time of restoration completion, and the restoration time.

[0026] The facility management system 2 transmits the above-mentioned various log information (access log information, operation log information, alarm log information, and recovery log information) to the information analysis system 4, and stores the information in a storage unit of the information analysis system 4.

[0027] The gateway 1 is a communication device for connecting different systems for communication, and in this embodiment, the gateway 1 connects the equipment management system 2 and the cloud A1 for communication.

[0028] The cloud A1 (also called cloud computing) is a usage model in which computer resources are provided as a service via a computer network such as the Internet. The cloud A1 includes a cloud server that constitutes the information analysis system 4.

[0029] The information terminal 3 is a portable information terminal (for example, a tablet terminal) carried by a worker who performs work (including maintenance work) on the equipment 5. In this embodiment, the information terminal 3 is assumed to be a portable information terminal, but it may also be a stationary information terminal (for example, a desktop computer). In this embodiment, there are multiple information terminals 3, and the multiple information terminals 3 correspond one-to-one to the multiple workers.

[0030] A worker accesses the equipment management system 2 from the information terminal 3 via the cloud A1 and performs work on the equipment 5 via the equipment management system 2. Note that the worker may perform work on the equipment 5 by visiting the installation location of the equipment 5 and directly checking the status of the equipment 5. Also, when an abnormality occurs (i.e., when an alarm occurs), the worker accesses the equipment management system 2 from the information terminal 3 via the cloud A1 and checks the status of the equipment 5 and the status of related equipment related to the equipment 5 via the equipment management system 2. In this way, the worker identifies the cause of the abnormality in the equipment 5 that is the source of the abnormality. Note that the worker may also identify the cause of the abnormality in the equipment 5 that is the source of the abnormality by visiting the installation location of the equipment 5 and the installation locations of the related equipment and directly checking the status of each of the equipment 5 and the related equipment. Then, the worker restores the equipment 5 in which the abnormality occurred by remotely operating the information terminal 3 or by directly operating the equipment 5. When the restoration of the equipment 5 is completed, the worker notifies the equipment management system 2 of the restoration completion by operating the information terminal 3. The equipment management system 2 stores the date and time of receipt of the notification as the restoration completion date and time of the equipment 5.

[0031] The information terminal 3 also includes a position detection unit (for example, a GPS or LPS) that detects the position of the terminal itself. The GPS (Global Positioning System) is a satellite positioning system, and the LPS (Local Positioning System) is an indoor positioning system. The information terminal 3 generates movement information of the terminal itself (information terminal 3) based on the detection result of the position detection unit and stores the information in a storage unit of the terminal itself. The "movement information of the terminal itself (information terminal 3)" is, for example, information about the movement route of the terminal itself when it moves. Since the information terminal 3 is carried by the worker, the movement information of the information terminal 3 is movement information of the worker.

[0032] As described above, when a worker accesses the equipment management system 2 from the information terminal 3 to perform work on the equipment 5, the information terminal 3 stores information about the operation on the information terminal 3 at that time (operation log information) in the storage unit of the information terminal 3. The operation log information includes information on the operation content, the operation date and time, and the viewed screen. The viewed screen information is information on the viewed screen (e.g., the operation screen) viewed by the worker on the display unit of the information terminal 3 when operating the information terminal 3. Note that the viewed screen is, for example, a screen read from the accessed equipment management system 2 to the information terminal 3 and displayed on the display unit of the information terminal 3. The information terminal 3 also transmits the stored operation log information to the information analysis system 4 via the cloud A1 and stores it in the storage unit of the information analysis system 4. Note that when the viewed screen is read from the equipment management system 2 to the information terminal 3, the information on the read viewed screen is recorded as viewing log information not only in the information terminal 3 but also in the equipment management system 2. Therefore, the viewed screen information may be transmitted from the equipment management system 2 to the information analysis system 4 and stored in the storage unit of the information analysis system 4, rather than from the information terminal 3.

[0033] Furthermore, when the information terminal 3 generates movement information of the information terminal 3 as described above, the information terminal 3 transmits the generated movement information to the information analysis system 1 via the cloud A1 and stores it in the storage unit of the information analysis system 4. Furthermore, when the information terminal 3 accesses a server that constitutes the information analysis system 4, the information terminal 3 transmits information on the access log to the information analysis system 4 and stores it in the information analysis system 4.

[0034] The information analysis system 4 is configured, for example, as a server (e.g., a cloud server) communicatively connected to the cloud A1. Hereinafter, the cloud server constituting the information analysis system 4 may also be referred to as the cloud server 4. The information analysis system 4 is communicatively connected to the cloud A1, thereby being able to communicate with the equipment management system 2 and the information terminal 3.

[0035] The information analysis system 4 acquires at least one of the following information as acquired information: information from the equipment management system 2 (equipment information) and information from an information terminal 3 that can communicate with the equipment management system 2 (worker information), and stores the acquired information in the memory unit of the information analysis system 4.

[0036] Here, the above-mentioned "equipment information" is information regarding the operation of the equipment 5, specifically, the above-mentioned various log information (access log information, operation log information, alarm log information, and recovery log information) transmitted from the equipment management system 2.

[0037] Furthermore, the "worker information" is information related to the actions of the worker on the information terminal 3, and specifically, the various types of information (operation log information, access log information, and movement information of the information terminal 3) transmitted from the information terminal 3. The "worker actions" include operations by the worker on the information terminal 3. That is, the worker information includes information related to the operations by the worker on the information terminal 3. The "worker operations on the information terminal 3" include the number of predetermined operations performed by the worker within a predetermined period (that is, information on what type of operation and how many times the worker performed it within the predetermined period). That is, the "worker information" includes information related to the number of predetermined operations performed by the worker within the predetermined period. The "worker actions" include access by the worker from the information terminal 3 to the server of the equipment management system 2 or the information analysis system 4. That is, the worker information includes information related to access by the worker to the equipment management system 2 or the information analysis system 4 from the information terminal 3. The "worker actions" also include movement information of the information terminal 3 carried by the worker. Since the information terminal 3 is carried by the worker, the movement information of the information terminal 3 is also the movement information of the worker.

[0038] The information analysis system 4 then analyzes the acquired information (equipment information and worker information) acquired from the equipment management system 2 and the information terminal 3 to generate visualized information. The information analysis system 4 then transmits the generated visualized information to the information terminal 3 as analysis information and causes it to be displayed on the display unit of the information terminal 3. This allows the analysis information to be presented to the worker of the information terminal 3. This allows even a beginner worker of the equipment 5 to easily understand the acquired information (equipment information and worker information) acquired by the information analysis system 4. The worker of the equipment 5 can then perform work on the equipment 5 efficiently by looking at the analysis information while performing work on the equipment 5.

[0039] (3) Configuration of the facility management system The configuration of the equipment management system 2 will be described with reference to FIG.

[0040] The facility management system 2 shown in FIG. 1 includes a central monitoring device 21, a plurality of facilities 5 (four in the illustrated example), an operating device 26, and a plurality of beacon transmitters 27.

[0041] The facility management system 2 is a system for managing a plurality of facilities 5 installed in the facility 100. In this embodiment, the plurality of facilities 5 includes a lighting system 22, an air conditioning system 23, an access control system 24, and an environmental system 25.

[0042] In this specification, "managing equipment" refers to, for example, monitoring equipment and controlling equipment. Also, in this specification, "monitoring equipment" refers to, for example, checking the status of equipment and checking for abnormalities in equipment. Also, in this specification, "controlling equipment" refers to, for example, operating equipment, stopping equipment, or changing the operation of equipment.

[0043] Each of the central monitoring device 21, the lighting system 22, the air conditioning system 23, the access control system 24, the environmental system 25, and the operation device 26 is primarily composed of a computer system having one or more processors and one or more memories. In each of the central monitoring device 21, the lighting system 22, the air conditioning system 23, the access control system 24, the environmental system 25, and the operation device 26, one or more processors execute programs stored in the memory, thereby realizing the respective functions of the central monitoring device 21, the lighting system 22, the air conditioning system 23, the access control system 24, the environmental system 25, and the operation device 26. The programs may be pre-stored in the memory, provided via a telecommunications line such as the Internet, or provided by being recorded on a non-transitory recording medium such as a memory card.

[0044] The central monitoring device 21, the plurality of pieces of equipment 5, the operating device 26, the plurality of beacon transmitters 27, and the gateway 1 are communicably connected to one another via a bus within the equipment management system 2. Note that the central monitoring device 21 may be communicably connected to the gateway 1 and the operating device 26 without going through the bus while being connected to the plurality of pieces of equipment 5 via the bus within the equipment management system 2.

[0045] (3.1) Operating device The operation device 26 is a device that displays the status of the plurality of pieces of equipment 5 installed in the facility 100 and receives operations for the plurality of pieces of equipment 5 from workers.

[0046] (3.2) Central monitoring device The central monitoring device 21 is a device for monitoring a plurality of pieces of equipment 5 installed in the facility 100. The central monitoring device 21 controls the plurality of pieces of equipment 5 (i.e., operates the plurality of pieces of equipment 5) based on operations input to the operating device 26 and remote operations from the information terminal 3 via the cloud A1 and the gateway 1. The central monitoring device 21 also monitors whether an abnormality (such as a malfunction) has occurred in any of the plurality of pieces of equipment 5. When the central monitoring device 21 detects the occurrence of an abnormality, it transmits alarm information to the plurality of information terminals 3 via the gateway 1 and the cloud A1. The alarm information includes information about the piece of equipment 5 where the abnormality occurred and information about the date and time when the abnormality occurred.

[0047] The central monitoring device 21 transmits information related to the operation of the equipment 5 (for example, the access log information, the operation log information, the alarm log information, and the recovery log information) to the information analysis system 4 via the cloud A1. More specifically, when the central monitoring device 21 is accessed via the cloud A1 from an external device (for example, the information terminal 3), it stores the access log information and transmits it to the information analysis system 4. Furthermore, as described above, when the central monitoring device 21 receives an operation from the operating device 26 or a remote operation from the information terminal 3 to operate the equipment 5, it stores the operation log information at that time and transmits it to the information analysis system 4. Furthermore, when the above-mentioned abnormality occurs, the central monitoring device 21 stores an abnormality occurrence log (alarm log information) indicating the abnormality and transmits it to the information analysis system 4. Furthermore, when the central monitoring device 21 receives a notification of recovery completion from the information terminal 3, it stores information related to the recovery (recovery log information) and transmits it to the information analysis system 4.

[0048] (3.3) Equipment The equipment 5 includes, for example, a lighting system 22, an air conditioning system 23, an entrance / exit control system 24, an environmental system 25, and the like.

[0049] The lighting system 22 includes a plurality of lighting fixtures and a lighting controller. Each lighting fixture is installed on the ceiling of each floor of the facility 100. The lighting controller controls the on / off, dimming, color adjustment, etc. of each lighting fixture according to, for example, a control signal from the central monitoring device 21.

[0050] The air conditioning system 23 includes a plurality of air conditioners and an air conditioning controller. Each air conditioner is installed on the ceiling of each floor of the facility 100. The air conditioning controller controls the on / off, temperature, operation switching, etc. of each air conditioner in accordance with control signals from the central monitoring device 21.

[0051] The access control system 24 is a system for managing people entering and leaving each floor of the facility 100. The access control system 24 includes multiple authentication devices and a controller. Each authentication device is installed at the entrance to each of multiple areas on each floor of the facility 100. In the access control system 24, for example, if a worker holds an IC card he or she carries over an authentication device (card reader) and is successfully authenticated, the worker is permitted to enter each of the multiple areas. The controller outputs information regarding people entering and leaving each of the multiple areas based on the authentication results of each authentication device to the central monitoring device 21.

[0052] The environmental system 25 includes a plurality of temperature sensors, a plurality of humidity sensors, a plurality of illuminance sensors, and a controller. Each temperature sensor detects the temperature (room temperature) inside each of the plurality of areas as temperature information. Each humidity sensor detects the humidity (room humidity) inside each of the plurality of areas as humidity information. Each illuminance sensor detects the illuminance (room illuminance) inside each of the plurality of areas as illuminance information. The controller outputs the temperature information acquired from each temperature sensor, the humidity acquired from each humidity sensor, and the illuminance information acquired from each illuminance sensor to the central monitoring device 21.

[0053] (4) Information terminal configuration Next, the configuration of the information terminal 3 will be described with reference to FIG.

[0054] 1 is a mobile terminal (e.g., a tablet terminal) that can be carried by a worker of the facility 5. The information terminal 3 includes a communication unit 31, a display unit 32, an input unit 33, a storage unit 34, a position detection unit 35, and a control unit 36.

[0055] The information terminal 3 mainly comprises a computer system having one or more processors and one or more memories. In the information terminal 3, the one or more processors execute programs stored in the memory, thereby realizing the functions of each part of the information terminal 3. The programs may be pre-stored in the memory, may be provided via a telecommunications line such as the Internet, or may be provided by being recorded on a non-transitory recording medium such as a memory card.

[0056] (4.1) Communications Department The communication unit 31 is wirelessly connected to the cloud A1 and communicates with communication devices (the information analysis system 4 and the gateway 1) that are connected to the cloud A1. The communication unit 31 communicates with the equipment management system 2 via the cloud A1 and the gateway 1. The communication unit 31 can acquire various information (the above-mentioned analysis information) from the information analysis system 4 via the cloud A1.

[0057] (4.2)Display section The display unit 32 is a display device capable of displaying various types of information, such as a liquid crystal monitor. The display unit 32 displays various types of information in accordance with a control signal from the control unit 36. The various types of information include, for example, various types of information acquired by the communication unit 31.

[0058] (4.3) Input section The input unit 33 receives operational input from the worker of the information terminal 3. The input unit 33 is configured as, for example, a touch panel that detects touch operations on the display screen of the display unit 32. This allows the worker to input operations to the information terminal 3 by touching the display screen of the display unit 32.

[0059] (4.4) Storage section The storage unit 34 is a non-volatile storage device (for example, a hard disk drive (HDD) or a solid state drive (SSD)) for storing various types of information. The storage unit 34 stores, for example, acquired information (for example, visualization information) acquired by the communication unit 31 from the information analysis system 4.

[0060] (4.5) Position detection unit As described above, the position detection unit 35 detects the position of its own terminal (information terminal 3) (that is, the position of the worker) using GPS or LPS.

[0061] (4.6) Control Unit The control unit 36 ​​controls each unit (communication unit 31, display unit 32, input unit 33, storage unit 34, and position detection unit 35) of the information terminal 3. The control unit 36 ​​accesses the central monitoring device 21 of the equipment management system 2 from the communication unit 31 in response to an input operation to the input unit 33, and controls (operates) the equipment 5 via the central monitoring device 21. At that time, the control unit 36 ​​stores operation log information of the operation input to the input unit 33 in the storage unit 34, and transmits the operation log information from the communication unit 31 to the information analysis system 4. Furthermore, when an operation to notify the completion of restoration of the equipment 5 is input to the input unit 33, the control unit 36 ​​transmits the notification from the communication unit 31 to the information analysis system 4.

[0062] In addition, when the communication unit 31 of the information terminal 3 accesses the information analysis system 4, the control unit 36 ​​stores the access log information in the memory unit 34 and transmits the access log information from the communication unit 31 to the information analysis system 4.

[0063] Furthermore, when the position detection unit 35 detects the position of the own terminal (information terminal 3), the control unit 36 ​​generates movement information of the own terminal from the detection result, stores the movement information in the storage unit 34, and transmits the movement information from the communication unit 31 to the information analysis system 4. The above-mentioned "movement information" includes information on the trajectory of the movement route of the information terminal 3. Since the information terminal 3 is carried by the worker, the movement information of the information terminal 3 is also movement information of the worker.

[0064] In addition, when a request to display desired information (e.g., the above-mentioned analysis information) is input from the input unit 33, the control unit 36 ​​accesses the information analysis system 4 from the communication unit 31, obtains the desired information from the information analysis system 4, and displays it on the display unit 32.

[0065] (5) Information analysis system configuration Next, the configuration of the information analysis system 4 will be described with reference to FIG.

[0066] The information analysis system 4 shown in FIG. 1 includes a communication unit 41, a storage unit 42, and a control unit 43.

[0067] The information analysis system 4 is mainly composed of a computer system having one or more processors and one or more memories. In the information analysis system 4, the one or more processors execute programs recorded in the memory, thereby realizing the functions of each part of the information analysis system 4. The programs may be pre-recorded in the memory, may be provided via a telecommunications line such as the Internet, or may be provided by being recorded on a non-transitory recording medium such as a memory card.

[0068] (5.1) Communications Department The communication unit 41 communicates wirelessly or wired with communication devices (information terminal 3 and gateway 1) that are communicatively connected to the cloud A1. The communication unit 41 communicates wirelessly or wired with the equipment management system 2 via the cloud A1 and gateway 1. The communication unit 41 functions as an acquisition unit and an output unit. The acquisition unit acquires equipment information from the equipment management system 2 and worker information from the information terminal 3. The output unit outputs analysis information analyzed by the control unit 43 to an external device (e.g., the information terminal 3).

[0069] (5.2) Storage section The storage unit 42 is a non-volatile storage device (for example, an HDD or SSD) and stores various types of information. For example, the storage unit 42 stores equipment information from the equipment management system 2 and worker information from the information terminal 3.

[0070] (5.3) Control Unit The control unit 43 controls each unit (the communication unit 41 and the storage unit 42) of the information analysis system 4. The control unit 43 stores in the storage unit 42 the acquired information (equipment information and worker information) acquired by the communication unit 41 from the equipment management system 2 and the information terminal 3.

[0071] More specifically, if the acquired equipment information is operation log information, the control unit 43 stores the operation log information in the storage unit 42 in association with each operated equipment 5, each operation time, and each operating worker. This allows the control unit 43 to analyze the operation log information by each operated equipment, each operation time, each operating worker, and the time series of operation times. Furthermore, if the acquired equipment information is access log information (log information of accesses to the equipment management system 2 from the outside), the control unit 43 stores the access log information in association with each access source and access date and time in the storage unit 42. This allows the control unit 43 to analyze the acquired access log information by each access source, each access date and time, and the time series of access dates and times.

[0072] Furthermore, when the acquired facility information is alarm log information, the control unit 43 associates the alarm log information with each facility 5 that is the source of the abnormality, with the time at which the alarm occurred, and with the type of abnormality (gas leak, water leak, etc.), and stores it in the storage unit 42. This enables the control unit 43 to analyze the acquired alarm log information by each facility 5 that is the source of the abnormality, with the time at which the alarm occurred, with the type of abnormality (gas leak, water leak, etc.), and focusing on the time series of the time at which the alarm occurred.

[0073] Furthermore, when the acquired equipment information is recovery log information, the control unit 43 stores the recovery log information in the storage unit 42 in association with each restored equipment 5, each recovery date and time, and each recovery time. This allows the control unit 43 to analyze the acquired alarm log information for each restored equipment 5, each recovery date and time, and each recovery time. The above-mentioned "recovery time" is the time from when the abnormality occurs to when recovery is completed.

[0074] When the acquired worker information is operation log information, the control unit 43 associates the operation log information with each worker who performed the operation, each piece of equipment 5 to be operated, each operation date and time, each operation screen, and each authority held by the worker, and stores the information in the storage unit 42. This enables the control unit 43 to analyze the operation log information by each worker who performed the operation, each piece of equipment 5 to be operated, each operation date and time, each operation screen, each authority, and focusing on the time series of the operation date and time.

[0075] A worker has one of a plurality of authorities. The "authority" may be an authority related to the worker's position, or an authority individually given to the worker. The authority may be, for example, an authority to manage a certain floor (e.g., the first floor). The control unit 43 stores the acquired worker information in the memory unit 42 in association with each authority. This allows the control unit 43 to analyze the acquired worker information for each authority.

[0076] When the acquired worker information is access log information (information on the access log from the information terminal 3 to the cloud server 4), the control unit 43 associates the access log information with each access source and each access date and time and stores the information in the storage unit 42. This enables the control unit 43 to analyze the acquired access log information by each access source, each access date and time, and by the time series of the access date and time.

[0077] Then, the control unit 43 generates visualized information based on the acquired information stored in the storage unit 42, and stores the visualized information in the storage unit 42. In response to a display request from the information terminal 3, the control unit 43 transmits the visualized information stored in the storage unit 42 as analysis information from the communication unit 41 to the information terminal 3, and causes the information terminal 3 to display the visualized information on the display unit 32 of the information terminal 3.

[0078] (6) Specific examples of analytical information A specific example of analytical information output by the information analysis system 4 will be described below. Note that the analytical information output by the information analysis system 4 is not limited to the analytical information described below, and analytical information other than the following can also be output.

[0079] (6.1) Access count trends The information analysis system 4 outputs access count trend information G1 shown in FIG. 2 as analysis information. The access count trend information G1 is an example of visualized information. The access count trend information G1 is information on the time trend of the number of accesses (access count) made to the equipment management system 2 from outside via the cloud A1. In FIG. 2, the horizontal axis is the time axis showing the date and time of access occurrence, and the vertical axis shows the number of accesses. In this embodiment, the information analysis system 4 generates the access count trend information G1 from information (equipment information) acquired from the equipment management system 2. This access count trend information G1 makes it easy to understand the status of the time trend of the access count.

[0080] (6.2) Screen access count information The information analysis system 4 outputs screen access count information G2 shown in FIG. 3 as analysis information. The screen access count information G2 is an example of visualization information. The screen access count information G2 is the number of accesses for each screen accessed when the equipment management system 2 is accessed from outside via the cloud A1. The screen access count information G2 is information regarding the breakdown of the number of accesses within a predetermined period in the access count trend information G1 of FIG. 2 (the number of accesses for each accessed screen). In FIG. 3, the vertical axis indicates the type of accessed screen, and the horizontal axis indicates the number of accesses for each screen. Also, in FIG. 3, screens with a higher number of accesses are arranged higher on the vertical axis, and screens with a lower number of accesses are arranged lower on the vertical axis. The screen types indicated by the vertical axis include, for example, a graphic screen, a main screen, an alarm list screen, and a login screen. The graphic screen is a type that encompasses various operation screens.

[0081] In this embodiment, by specifying a predetermined period on the horizontal axis (time axis) in the access count trend information G1 in FIG. 2, the screen access count information G2 in FIG. 3 is output from the information analysis system 4 as analysis information regarding the breakdown of the number of accesses within the specified predetermined period. However, the specified condition may be various conditions other than "predetermined period," such as "specific time period (e.g., afternoon or morning)" or "specific day of the week (weekday, Saturday, Sunday, or holiday)." For example, if the condition "specific time period (e.g., afternoon or morning)" is specified, the screen access count information G2 becomes information indicating the number of accesses for each screen within the specified predetermined time period. This screen access count information G2 makes it easier to understand access trends and peculiarities.

[0082] (6.3) Trends in the number of warnings The information analysis system 4 outputs, as analysis information, alarm count transition information G3 shown in FIG. 4. The alarm count transition information G3 is an example of visualization information. The alarm count transition information G3 is information regarding the time transition of the number of alarms. In FIG. 4, the horizontal axis is the time axis indicating the date and time of alarm occurrence, and the vertical axis indicates the number of alarms. Furthermore, the shaded portion M1 of the number of alarms at each occurrence date and time in FIG. 4 indicates the number of times that equipment 5 has been restored after an alarm related to the equipment 5 occurred. In this embodiment, the information analysis system 4 generates alarm count transition information G3 from information (equipment information) acquired from the equipment management system 2. This alarm count transition information G3 makes it possible to easily grasp the time transition status of the number of alarms.

[0083] (6.4) Facility alarm occurrence count information The information analysis system 4 acquires, as acquired information, alarm information transmitted by the equipment management system 2 from the equipment management system 2, and outputs, as analysis information, equipment alarm occurrence count information G4 shown in FIG. 5. The equipment alarm occurrence count information G4 is an example of visualized information. The equipment alarm occurrence count information G4 is information regarding the breakdown of the number of alarms occurring within a predetermined period in the alarm occurrence count trend information G3 in FIG. 4 (the number of alarms occurring for each piece of equipment for which an alarm has occurred). That is, in this case, the analysis information is information for each piece of equipment 5, and includes information regarding the number of occurrences of alarm information related to the piece of equipment 5.

[0084] In Fig. 5, the vertical axis indicates the type of equipment for which an alarm occurred, and the horizontal axis indicates the number of alarms for each equipment. Also, in Fig. 5, equipment with a greater number of alarms is placed higher on the vertical axis, and equipment with a smaller number of alarms is placed lower on the vertical axis. Also, the shaded portion M2 of the number of alarms for each equipment in Fig. 5 indicates the number of alarms for which equipment 5 has completed recovery after an alarm occurred in equipment 5. The types of equipment indicated on the vertical axis include, for example, air conditioning equipment, water supply and drainage equipment, electrical equipment, lighting equipment, environmental equipment, disaster prevention equipment, sanitary equipment, and elevator equipment.

[0085] In this embodiment, by specifying a predetermined period on the horizontal axis (time axis) in the alarm occurrence count trend information G3 in FIG. 4, the information analysis system 4 outputs the equipment alarm occurrence count information G4 in FIG. 5 as analysis information regarding the breakdown of the number of accesses within the specified predetermined period. However, the specified condition may be various conditions other than "predetermined period," such as "specific time period (e.g., afternoon or morning)" or "specific day of the week (weekday, Saturday, Sunday, or public holiday)." For example, if the condition "specific time period (e.g., afternoon or morning)" is specified, the equipment alarm occurrence count information G4 becomes information indicating the number of alarms that occurred for each piece of equipment within the specified predetermined time period. This equipment alarm occurrence count information G4 makes it easier to understand trends and unusual points in the occurrence of alarms.

[0086] (6.5) Recovery time information The information analysis system 4 acquires, as acquired information, information (recovery log information) relating to the recovery time of the equipment 5 when an alarm related to the equipment 5 occurs from the equipment management system 2, and outputs recovery time information G5 shown in FIG. 6 as analysis information. The recovery time information G5 is information obtained by aggregating, for each recovery time, the number of alarms that occurred within a predetermined period and for which recovery was completed in the alarm occurrence count trend information G3 shown in FIG. 4. That is, in this case, the analysis information is information for each recovery time, and includes information relating to the number of alarms for which recovery of the equipment 5 was completed within the recovery time. Note that the above "recovery time" is the time from when an alarm related to the equipment 5 occurred until the recovery of the equipment 5 was completed.

[0087] The example of FIG. 6 shows restoration time information G5 when the type of alarm is limited to water supply and drainage-related alarms and the predetermined period is limited to one month from a certain date and time. The horizontal axis of FIG. 6 indicates restoration time, and is divided into, for example, "within one hour," "within one day," "within one week," and "other." "Within one day" means more than one hour but within one day, "within one week" means more than one day but within one week, and "other" means more than one week. The vertical axis of FIG. 6 shows the total number of alarms that were restored within each restoration time on the horizontal axis. In the example of FIG. 6, the total number of alarms for "within one hour" is 1, the total number of alarms for "within one day" is 2, the total number of alarms for "within one week" is 1, and the total number of alarms for "other" is 0.

[0088] In this embodiment, the restoration time information G5 in FIG. 6 is output from the information analysis system 4 as analysis information regarding the number of alarms for which restoration has been completed for each restoration time within the specified period and type of alarm by specifying a predetermined period and type of alarm on the horizontal axis (time axis) in the alarm occurrence count transition information G3 in FIG. 4. However, the specified conditions may be various conditions other than "predetermined period" and "type of alarm," such as "specific time period (e.g., afternoon or morning)" or "specific day of the week (weekday, Saturday, Sunday, or holiday)." For example, if the condition "predetermined time period (e.g., afternoon or morning)" is specified, the restoration time information G5 becomes information indicating the number of alarms for which restoration has been completed for each restoration time within the specified time period. This restoration time information G5 makes it easier to understand trends and anomalies in restoration time.

[0089] (6.6) Recovery Procedure Information The information analysis system 4 outputs recovery procedure information G6 shown in FIG. 7 as analysis information. The recovery procedure information G6 is an example of visualized information. The recovery procedure information G6 is information indicating the procedure of recovery work performed by an operator when the operator completes recovery of equipment 5 for which an alarm has occurred. In the example of FIG. 7, the recovery procedure information G6 is information indicating which screens of the equipment management system 2 the operator viewed and in what order using the information terminal 3 during recovery work when an alarm related to water supply and drainage occurs, for example, from the time the alarm occurred to the time the recovery work is completed. In this case, the recovery procedure information G6 includes alarm occurrence date and time information J1, viewing log information J2, and recovery completion date and time information J3. The alarm occurrence date and time information J1 includes information J11 on the time the alarm occurred and information J12 on the equipment 5 that generated the alarm. The viewing log information J2 is viewing log (operation log) information on various screens the operator who performed the recovery work accessed and viewed from the information terminal 3 during the recovery work. There are as many viewing log information J2 as there are screens viewed. Each piece of viewing log information J2 includes information J21 on the date and time the screen was viewed (i.e., the date and time the screen was accessed), information J22 on the viewer (worker), and information J23 on the type of screen viewed. The restoration completion date and time information J3 includes information J31 on the date and time restoration was completed and information J32 on the equipment 5 for which restoration was completed. Each piece of information J1 to J3 is displayed in chronological order.

[0090] In this embodiment, the restoration procedure information G6 in Fig. 7 is output from the information analysis system 4 as analysis information on the restoration work procedure for the designated restoration period and type of alarm by specifying the restoration time and type of alarm (water supply / drainage related, water leak related, etc.) in the restoration time information G5 in Fig. 5. However, the designated conditions may be conditions other than "predetermined period" and "type of alarm." This restoration procedure information G6 makes it easy to understand the restoration procedures to be performed by workers during restoration work.

[0091] (6.7) Analysis information for each facility The information analysis system 4 outputs, as analysis information, information for each piece of equipment 5, and worker information related to the equipment 5. The "worker information" is information related to the actions of the worker on the information terminal 3, and more specifically, information related to the worker's operations on the information terminal 3 (operation log information), that is, information related to the operations performed when the worker remotely operates the equipment 5, etc. from the information terminal 3. The "operation log information" includes information on the date and time of each operation and the operation content.

[0092] The above-mentioned "worker information related to the equipment 5" means, among the worker information of each worker, the worker information related to the equipment 5. Therefore, the above-mentioned "worker information related to the equipment 5" includes information related to the operation of the equipment 5 when each worker remotely operates the equipment 5 from the information terminal 3.

[0093] As described above, the information analysis system 4 can output information for each piece of equipment, and therefore, by specifying equipment 5, it is possible to output only the worker information related to the specified equipment. Also, by specifying a worker, it is possible to output only the worker information of the specified worker. In this case, the specification of equipment 5 and the specification of the worker are performed by remote control from an external device (for example, the information terminal 3) to the information analysis system. This worker information for each piece of equipment makes it easy to know what operations the worker performed on that piece of equipment 5 via the information terminal 3.

[0094] (6.8) Analysis information for each worker The information analysis system 4 outputs, as analysis information, worker information for each worker of the information terminal 3. The "worker information" is information related to the actions of the worker of the information terminal 3. More specifically, the "worker information" includes information related to the worker's operations on the information terminal 3 (operation log information), that is, information related to the operations performed when the worker remotely operates the equipment 5, etc. from the information terminal 3. The "operation log information" includes information on the operation date and time and operation content of each operation. The "worker information" also includes movement information of the worker (i.e., movement information of the information terminal 3). The "worker movement information" is, for example, information on the trajectory of the movement path when the worker moves.

[0095] As described above, the information analysis system 4 can output worker information for each worker, and therefore, by specifying a worker, it is possible to output only the worker information of the specified worker. In this case, the worker is specified by remotely operating the information analysis system from an external device (for example, the information terminal 3).

[0096] From this worker movement information, it is possible to know which equipment 5 the worker approached. With this worker information for each worker, it is possible to easily know what operations the worker performed on equipment 5, etc. via the information terminal 3, and which equipment 5 the worker approached.

[0097] (6.9) Analysis information for a specified period The information analysis system 4 outputs, as analysis information, worker information regarding the actions performed by the worker within a predetermined period. The above "worker information" is, for example, as explained in "(6.8) Analysis Information for Each Worker." The above "predetermined period" is a specified period, and the above "worker" is a specified worker. The specified period and the worker can be changed by remote control from an external device (e.g., information terminal 3) to the information analysis system. This worker information performed by the worker within the predetermined period makes it easy to know what operations the worker performed on equipment 5, etc. via the information terminal 3 within the specified period, and which equipment 5 the worker approached.

[0098] The "predetermined period" may be the time it takes for the equipment 5 in which the alarm was issued to be restored. In this case, the analysis information may be information for each restoration time, and may include information about the operations performed by the worker during the restoration time. This makes it easy to know what operations the worker performed on the equipment 5 via the information terminal 3 during the restoration time, and which equipment 5 the worker approached.

[0099] (6.10) Analysis information for each authority In this embodiment, a worker using each information terminal 3 has at least one of a plurality of authorities. The "authority" may be authority related to the worker's position, or authority individually given to the worker. The authority may be, for example, authority to manage a certain floor (e.g., the first floor). Information related to the authorities is stored in the information terminal 3 used by the worker. In other words, the authority held by the worker can be identified from the information terminal 3.

[0100] The information analysis system 4 outputs, as analysis information, information for each authority, which is worker information for workers who have authority. The above "worker information" is, for example, as explained in "(6.8) Analysis Information for Each Worker." As described above, since the information analysis system 4 can output information for each authority, it is also possible to output only the information for the specified authority by specifying the authority. In this case, the authority is specified by remote control from an external device (for example, the information terminal 3) to the information analysis system. This information for each authority makes it easy to know what operations the authorized worker performed on the equipment 5 via the information terminal 3 and which equipment 5 the worker approached for each authority.

[0101] (6.11) Equipment failure signs The information analysis system 4 acquires, as acquired information, information regarding the number of times the equipment 5 operates from the equipment management system 2, and outputs, as analysis information, information regarding signs of failure of the equipment 5 based on the number of times the equipment 5 operates (failure sign information) from the communication unit 41. The more times the equipment 5 operates, the higher the possibility of failure of the equipment 5. The information analysis system 4 determines the possibility (sign) of failure of the equipment 5 from the number of times the equipment 5 operates, based on the correlation between the number of times the equipment 5 operates and the frequency of failure of the equipment 5, and outputs the determination result as analysis information. This failure sign information can provide a criterion for determining how much longer the equipment 5 will be able to operate normally.

[0102] (6.12) Information on unauthorized access The information analysis system 4 acquires, as acquired information, information related to access to the equipment management system 2 (access log information) from the equipment management system 2. Then, the information analysis system 4 outputs, as analysis information, information identifying workers who have accessed the equipment management system 2 using peculiar access methods as candidates for unauthorized access. Persons accessing the equipment management system 2 using peculiar access methods are likely to use access methods different from those used by authorized workers. For example, persons accessing the equipment using peculiar access methods (peculiar access methods) that differ from authorized workers in terms of the time of day and the location from which the access originates. For this reason, the information analysis system 4 identifies workers using peculiar access methods from the access log information of each worker and outputs information about them as candidates for unauthorized access. This unauthorized access information makes it easier to detect unauthorized access.

[0103] In the above-mentioned "(6.7) Analysis information for each equipment," "(6.8) Analysis information for each worker," "(6.9) Analysis information for a specified period," "(6.10) Analysis information for each authority," "(6.11) Signs of equipment failure," and "(6.12) Information on unauthorized access," the analysis information is output as visualized information.

[0104] (7) Main Effects The information analysis system 4 according to this embodiment includes an acquisition unit (communication unit 41) and an output unit (communication unit 41). The acquisition unit acquires at least one of equipment information and worker information as acquired information. The equipment information is information from an equipment management system 2 that manages equipment 5, and is information relating to the operation of the equipment 5. The worker information is information from an information terminal 3 that can communicate with the equipment management system 2, and is information relating to the operation of the worker of the information terminal 3. The output unit outputs analysis information analyzed based on the acquired information acquired by the acquisition unit.

[0105] According to this configuration, at least one of the equipment information and the worker information can be acquired as acquired information, analyzed, and output as analysis information from the output unit (communication unit 41) to an external device (e.g., the information terminal 3). This makes it possible to present analysis information relating to the equipment information and the worker information to a worker of the equipment 5 (e.g., a worker performing maintenance work on the equipment 5) via the external device. As a result, the worker of the equipment 5 can use the analysis information to perform work on the equipment 5 efficiently.

[0106] (8) Information analysis methods and programs, etc. The same functions as those of the information analysis system 4 according to the above-described embodiment may be embodied in an information analysis method, a (computer) program, or a non-transitory recording medium on which a program is recorded.

[0107] An information analysis method according to one embodiment includes an acquisition step and an output step. In the acquisition step, at least one of equipment information and worker information is acquired as acquired information. The equipment information is information from an equipment management system 2 that manages equipment 5 and is information related to the operation of the equipment 5. The worker information is information from an information terminal 3 that can communicate with the equipment management system 2 and is information related to the operation of the worker of the information terminal 3. In the output step, analysis information analyzed based on the acquired information acquired in the acquisition step is output.

[0108] A program according to one aspect causes one or more processors to execute the information analysis method according to the above embodiment.

[0109] A non-transitory recording medium according to one embodiment temporarily records a program that causes one or more processors to execute the information analysis method.

[0110] (9) Variations Modifications of the above embodiment are listed below.

[0111] The information analysis system 4 of the present disclosure includes, for example, a computer system in the control unit 43. The computer system is primarily composed of a processor and memory as hardware. The processor executes a program stored in the memory of the computer system to realize the functions of the information analysis system 4 of the present disclosure. The program may be pre-stored in the memory of the computer system, provided via a telecommunications line, or provided in a non-transitory recording medium readable by the computer system, such as a memory card, optical disk, or hard disk drive. The processor of the computer system is composed of one or more electronic circuits, including a semiconductor integrated circuit (IC) or a large-scale integrated circuit (LSI). The integrated circuits, such as ICs and LSIs, are referred to by different names depending on the degree of integration, and include integrated circuits called system LSIs, very large-scale integrations (VLSIs), or ultra-large-scale integrations (ULSIs). Furthermore, field-programmable gate arrays (FPGAs), which are programmed after the LSI is manufactured, or logic devices that allow the reconfiguration of internal connections or internal circuit partitions of the LSI, can also be used as processors. The electronic circuits may be integrated into one chip or distributed across multiple chips. The chips may be integrated into one device or distributed across multiple devices. The computer system referred to here includes a microcontroller having one or more processors and one or more memories. Therefore, the microcontroller is also composed of one or more electronic circuits including a semiconductor integrated circuit or a large-scale integrated circuit.

[0112] Furthermore, it is not essential for the information analysis system 4 that multiple functions are concentrated in one housing. The components of the information analysis system 4 may be distributed across multiple housings. Furthermore, at least some of the functions of the information analysis system 4 may be realized by the cloud (cloud computing) or the like.

[0113] (10) Mode The present specification discloses the following aspects.

[0114] The information analysis system (4) according to the first aspect includes an acquisition unit (communication unit 41) and an output unit (communication unit 41). The acquisition unit (41) acquires at least one of equipment information and worker information as acquired information. The equipment information is information from an equipment management system (2) that manages equipment (5) and is information related to the operation of the equipment (5). The worker information is information from an information terminal (3) that can communicate with the equipment management system (2) and is information related to the operation of a worker using the information terminal (3). The output unit (41) outputs analysis information (G1 to G6) analyzed based on the acquired information acquired by the acquisition unit (41).

[0115] According to this configuration, at least one of the equipment information from the equipment management system (2) and the worker information from the information terminal (3) can be acquired and analyzed, and the analysis information (G1 to G6) can be output from the output unit (41) to an external device. As a result, the analysis information (G1 to G6) relating to the equipment information and the worker information can be presented to the worker of the equipment (5) via the external device. As a result, the analysis information (G1 to G6) can be used to allow the worker of the equipment (5) to perform work on the equipment (5) efficiently.

[0116] In the information analysis system (4) according to the second aspect, in the first aspect, the worker's action includes the worker's operation on the information terminal (3).

[0117] According to this configuration, information on the operation of the worker on the information terminal 3 can be acquired as the worker information. As a result, analysis information (G4, G6) on the operation of the worker on the information terminal 3 can be presented to the worker of the facility 5 via an external device.

[0118] In the information analysis system (4) according to the third aspect, in the second aspect, the operator's operations on the information terminal (3) include the number of predetermined operations performed by the operator within a predetermined period.

[0119] According to this configuration, information on the number of predetermined operations performed by the worker within a predetermined period can be acquired as the worker information, and analysis information on the number of predetermined operations performed by the worker within the predetermined period can be presented to the worker of the facility (5) via the external device.

[0120] An information analysis system (4) according to a fourth aspect is any one of the first to third aspects and includes a server (4) having an acquisition unit (41) and an output unit (41). The action of the worker includes access to the server (4) from the information terminal (3) by the worker.

[0121] According to this configuration, it is possible to acquire information about the access by the worker to the server (4) of the information analysis system (4) from the information terminal (3). As a result, analysis information about the access by the worker to the information analysis system (4) from the information terminal (3) can be presented to the worker of the facility (5) via the external device.

[0122] In an information analysis system (4) according to a fifth aspect, in any one of the first to fourth aspects, the worker's actions include movement information of the information terminal (3).

[0123] According to this configuration, movement information of the information terminal (3) (i.e., movement information of the worker) can be acquired, and analysis information on the movement information of the worker can be presented to the worker of the facility (5) via the external device.

[0124] In an information analysis system (4) according to a sixth aspect, in any one of the first to fifth aspects, the equipment (5) is one of a plurality of equipments (5). The analysis information is information for each equipment (5) and includes worker information related to the equipment (5).

[0125] According to this configuration, analysis information on the information for each facility (5) and on the worker information related to the facility (5) can be presented to the worker of the facility (5) via the external device.

[0126] In an information analysis system (4) according to a seventh aspect, in any one of the first to sixth aspects, the information terminal (3) is one of a plurality of information terminals (3) corresponding one-to-one to a plurality of workers. The analysis information includes worker information for each worker.

[0127] According to this configuration, analysis information on the worker information for each worker can be presented to the worker of the facility (5) via the external device.

[0128] In an information analysis system (4) according to an eighth aspect, in any one of the first to seventh aspects, the analysis information includes worker information relating to actions performed by the worker within a predetermined period.

[0129] According to this configuration, analysis information on the worker information performed by the worker within a predetermined time can be presented to the worker of the facility (5) via the external device.

[0130] In an information analysis system (4) according to a ninth aspect, in the eighth aspect, the information terminal (3) is one of a plurality of information terminals (3). Each worker of the plurality of information terminals (3) has at least one authority among a plurality of authorities. The analysis information is information for each authority and includes worker information of the worker who has the authority.

[0131] According to this configuration, analysis information relating to the worker information of the worker having the authority, which is information for each authority, can be presented to the worker of the facility (5) via the external device.

[0132] In an information analysis system (4) according to a tenth aspect, in any one of the first to ninth aspects, the equipment (5) is one of a plurality of equipment (5). The acquired information includes alarm information transmitted by the equipment management system (2). The analysis information (G4) is information for each equipment (5) and includes information regarding the number of occurrences of alarm information related to the equipment (5).

[0133] According to this configuration, the analysis information (G4) regarding the number of alarms generated for each facility (5) can be presented to the operator of the facility (5) via an external device.

[0134] In an information analysis system (4) according to an eleventh aspect, in any one of the first to tenth aspects, the equipment (5) is one of a plurality of equipments (5). The acquired information includes restoration time information relating to the restoration time of the equipment (5) in which an alarm has occurred. The analysis information (G5) is information for each restoration time, and includes information relating to the number of alarms for which restoration of the equipment (5) has been completed within the restoration time.

[0135] According to this configuration, the analysis information (G5) regarding the number of restoration completion alarms for each restoration time can be presented to the operator of the facility (5) via an external device.

[0136] In an information analysis system (4) according to a twelfth aspect, in any one of the first to eleventh aspects, the acquired information includes information on the number of times the equipment (5) operates. The analysis information includes information on a sign of failure of the equipment (5) based on the number of times the equipment (5) operates.

[0137] According to this configuration, the timing of a failure of the equipment (5) can be predicted using the outputted failure sign information.

[0138] In an information analysis system (4) according to a thirteenth aspect, in any one of the first to twelfth aspects, the acquired information includes information regarding access to the equipment management system (2). The analysis information includes information regarding a suspected unauthorized access who has accessed the equipment management system (2) using a peculiar access method.

[0139] According to this configuration, by using the unauthorized access candidate information, it becomes easier to identify the unauthorized access perpetrator.

[0140] An information analysis method according to a fourteenth aspect includes an acquisition step and an output step. In the acquisition step, at least one of equipment information and worker information is acquired as acquired information. The equipment information is information from an equipment management system (2) that manages the equipment (5) and is information related to the operation of the equipment (5). In the output step, the acquisition unit (41) outputs analysis information (G1 to G6) analyzed based on the acquired information. The worker information is information from an information terminal (3) that can communicate with the equipment management system (2) and is information related to the operation of the worker of the information terminal (3). With this configuration, at least one of the equipment information from the equipment management system (2) and the worker information from the information terminal (3) can be acquired and analyzed, and the analysis information (G1 to G6) can be output from the output unit (41) to an external device. As a result, the analysis information (G1 to G6) related to the equipment information and the worker information can be presented to the worker of the equipment (5) via the external device. As a result, the analysis information can be used to have the worker of the equipment (5) perform work on the equipment (5) efficiently.

[0141] A program according to a fifteenth aspect is a program for causing one or more processors to execute the information analysis method of the fourteenth aspect.

[0142] According to this configuration, it is possible to provide a program for causing one or more processors to execute the information analysis method. [Explanation of symbols]

[0143] 2. Facility management system 3. Information terminals 4. Information analysis system (cloud server) 5 Equipment 41 Communication unit (acquisition unit, output unit) G1~G6 analysis information

Claims

1. an acquisition unit that acquires, as acquired information, at least one of equipment information relating to the operation of the equipment, which is information from an equipment management system that manages the equipment, and worker information relating to the operation of a worker using the information terminal, which is information from an information terminal that can communicate with the equipment management system; an output unit that outputs analysis information analyzed based on the acquired information acquired by the acquisition unit, the information terminal is a mobile terminal capable of managing and controlling the facility management system through operation of the information terminal, the acquired information includes the worker information, The action of the worker includes an operation by the worker on the information terminal related to management or control of the facility management system. Information analysis system.

2. The operation by the worker on the information terminal includes the number of predetermined operations performed by the worker within a predetermined period of time. The information analysis system according to claim 1 .

3. the information analysis system includes a server having the acquisition unit and the output unit, the action of the worker includes access to the server from the information terminal by the worker; The information analysis system according to claim 1 or 2.

4. The action of the worker includes movement information of the information terminal. The information analysis system according to any one of claims 1 to 3.

5. the facility is one of a plurality of facilities; The analysis information is information for each facility and includes the worker information related to the facility. The information analysis system according to any one of claims 1 to 4.

6. the information terminal is one of a plurality of information terminals corresponding one-to-one to a plurality of workers, The analysis information includes the worker information for each worker. The information analysis system according to any one of claims 1 to 5.

7. The analysis information includes the worker information regarding an action performed by the worker within a predetermined period of time. The information analysis system according to any one of claims 1 to 6.

8. the information terminal is one of a plurality of information terminals, each worker of the plurality of information terminals has at least one authority among a plurality of authorities; The analysis information is information for each authority and includes the worker information of the worker who has the authority. The information analysis system according to claim 7 .

9. the facility is one of a plurality of facilities; The acquired information includes alarm information transmitted by the facility management system, The analysis information is information for each facility and includes information regarding the number of occurrences of the alarm information related to the facility. The information analysis system according to any one of claims 1 to 8.

10. the facility is one of a plurality of facilities; The acquired information includes restoration time information regarding the restoration time of the equipment in which the alarm occurred, The analysis information is information for each recovery time, and includes information regarding the number of the alarms for which recovery of the equipment has been completed within the recovery time. The information analysis system according to any one of claims 1 to 9.

11. The acquired information includes information regarding the number of times the equipment is operated, The analysis information includes information regarding a failure sign of the equipment based on the number of operations of the equipment. The information analysis system according to any one of claims 1 to 10.

12. The acquired information includes information regarding access to the facility management system, The analysis information includes information about a suspected unauthorized access who accessed the facility management system using a peculiar access method. The information analysis system according to any one of claims 1 to 11.

13. an acquisition step of acquiring, as acquired information, at least one of equipment information relating to the operation of the equipment, which is information from an equipment management system that manages the equipment, and worker information relating to the operation of a worker at the information terminal, which is information from an information terminal that can communicate with the equipment management system; an output step of outputting analysis information analyzed based on the acquired information acquired in the acquisition step, the information terminal is a mobile terminal capable of managing and controlling the facility management system through operation of the information terminal, The acquiring step includes the worker information, The action of the worker includes an operation by the worker on the information terminal related to management or control of the facility management system. Information analysis method.

14. A program for causing one or more processors to execute the information analysis method according to claim 13.

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