Information processing device, information processing method, and program

Abstract

To provide an information processing apparatus, information processing method, and program capable of supporting determination on various determination matters by a user at each site when a disaster occurs.SOLUTION: An information processing apparatus 100 comprises: a disaster acquisition unit 111a that acquires one or more pieces of disaster information about a disaster when a disaster occurs or is predicted; a site acquisition unit 111b that acquires site information related to a site or building information related to each of one or more buildings at the site; a specification reception unit 112a that receives specification of a target determination matter to be determined by a user from among the plurality of determination matters from a user device of the user; an indicator identification unit 113a that identifies a determination indicator serving as an indicator for the target determination matter at each of the site or one or more buildings with respect to the occurred or predicted disaster from among one or more determinations associated with the target determination matter on the basis of the one or more pieces of disaster information and the building information; and an output unit 115 that causes the user device to output the identified determination indicator.SELECTED DRAWING: Figure 3

Description

[Technical Field]

[0001] The present invention relates to an information processing device, an information processing method, and a program. [Background technology]

[0002] Conventionally, there are known techniques for supporting users in disaster countermeasures when a disaster occurs. For example, Patent Literature 1 discloses a disaster prevention support device that estimates damage prediction for a target disaster based on meteorological information corresponding to a target location for support and information (related information) related to the disaster. This disaster prevention support device proposes disaster prevention actions based on the estimated prediction and outputs instruction information corresponding to the proposed disaster prevention actions. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2020-201704 Summary of the Invention [Problem to be solved by the invention]

[0004] Incidentally, when a disaster occurs or is predicted, at each base, a user such as a base manager may be faced with various decisions (also referred to as "decision matters"), such as whether to send employees home, and may be forced to make those decisions. However, while the technology of Patent Document 1 can suggest and instruct disaster prevention actions to users, there is room for improvement in terms of supporting users in making decisions regarding the various decision matters they face. There are some issues.

[0005] Therefore, an object of the present invention is to provide an information processing device, an information processing method, and a program that can assist users in making decisions on various matters at each base when a disaster occurs or is predicted.

[0006] An information processing device according to one embodiment of the present invention includes a disaster acquisition unit that acquires one or more disaster information related to a disaster when a disaster occurs or is predicted; a base acquisition unit that acquires base information related to a base or building information related to each of one or more buildings at the base; a designation acceptance unit that accepts, from the user's user device, designation of a target judgment item that the user should judge from among multiple judgment items; a guideline identification unit that identifies, based on the one or more disaster information and building information, a judgment guideline as a guideline for the target judgment item at the base or each of the one or more buildings for the disaster that has occurred or the disaster that has been predicted, from one or more judgments associated with the target judgment item; and an output unit that outputs the identified judgment guideline to the user device.

[0007] In one aspect of the information processing method of the present invention, a computer acquires one or more pieces of disaster information related to the disaster when a disaster occurs or is predicted, acquires building information related to each of one or more buildings, accepts from the user's user device a designation of a target judgment item that the user should judge from among multiple judgment items, and, based on the one or more pieces of disaster information and the building information, identifies a judgment guideline as a guideline for the target judgment item for each of the one or more buildings for the disaster that has occurred or been predicted, from among one or more judgments associated with the target judgment items, and outputs the identified judgment guideline to the user device.

[0008] A program according to one embodiment of the present invention enables a computer to implement the following: a disaster acquisition function that acquires one or more disaster information related to a disaster when a disaster occurs or is predicted; a building acquisition function that acquires building information related to each of one or more buildings; a designation acceptance function that accepts, from the user's user device, designation of a target judgment item that the user should judge from among multiple judgment items; a guideline identification function that identifies a judgment guideline as a guideline for the target judgment item for each of the one or more buildings for an occurring or predicted disaster from one or more judgments associated with the target judgment items based on the one or more disaster information and building information; and an output function that outputs the identified judgment guideline to the user device. [Effects of the Invention]

[0009] According to the present invention, it is possible to support users in making decisions on various decision items at each base when a disaster occurs or is predicted. [Brief explanation of the drawings]

[0010] [Figure 1] 1 is a diagram illustrating an example of a system configuration of an emergency support system according to an embodiment of the present invention. [Figure 2] 1 is a diagram for explaining an example of an overview of an emergency support system according to an embodiment of the present invention; [Figure 3] FIG. 2 is a diagram illustrating an example of a functional configuration of a server device according to the present embodiment. [Figure 4] FIG. 2 is a diagram showing an example of data in the emergency support system according to the present embodiment. [Figure 5] FIG. 10 is a diagram illustrating an example of a specific process of the emergency support system according to the present embodiment. [Figure 6] FIG. 10 is a diagram illustrating an example of a specific process of the emergency support system according to the present embodiment. [Figure 7] FIG. 2 is a diagram showing an example of a screen of the emergency support system according to the present embodiment. [Figure 8] FIG. 2 is a diagram showing an example of a screen of the emergency support system according to the present embodiment. [Figure 9] FIG. 2 is a diagram showing an example of a screen of the emergency support system according to the present embodiment. [Figure 10] FIG. 2 is a diagram showing an example of a screen of the emergency support system according to the present embodiment. [Figure 11] FIG. 2 is a diagram illustrating an example of the operation of the emergency support system according to the present embodiment. [Figure 12] FIG. 1 is a diagram illustrating an example of a hardware configuration of an information processing device according to an embodiment of the present invention. DETAILED DESCRIPTION OF THE INVENTION

[0011] A preferred embodiment of the present invention (hereinafter referred to as "the present embodiment") will be described with reference to the accompanying drawings. In the drawings, components with the same reference numerals have the same or similar configurations.

[0012] <1. System configuration> An example of the system configuration of an emergency support system 1 according to this embodiment will be described with reference to Fig. 1. The emergency support system 1 is a system for supporting an organization in disaster response, such as collecting information about the disaster (also referred to as "disaster information") when a disaster occurs or is predicted, and compiling necessary information, making decisions, implementing predetermined disaster actions, and / or compiling information on the damage status of bases based on the collected information.

[0013] In this embodiment, an example will be described in which the organization (hereinafter simply referred to as "organization") to which the emergency support service (also referred to as "emergency support service") by the emergency support system 1 is provided is a specific company, but the recipient of the emergency support service is not limited to this. In addition to companies, recipients of the emergency support service may also be public institutions such as government ministries and local governments, foundations, medical institutions such as hospitals, teams or groups of individuals voluntarily assembled, etc. Furthermore, each organization may have, for example, one or more bases (for example, a head office, branch office, business office, etc.). Furthermore, each base may have, for example, one or more buildings (for example, buildings or wings).

[0014] Disasters may be, for example, natural disasters such as earthquakes, tsunamis, volcanic eruptions, ashfall, water damage (floods, high tides, storms, etc.), typhoons, and / or heavy snowfall. Disasters may also be, for example, man-made disasters such as accidents, fires, and / or pollution. In this embodiment, an example will be described in which an earthquake and a tsunami are predicted and occur simultaneously.

[0015] A user of the emergency support system 1 may be, for example, an employee of the head office of a company where a disaster response headquarters is established, who oversees multiple bases. Alternatively, a user may be an employee who is the head of each base, who is responsible for each base. The former user who oversees multiple bases is called a "supervisory user," and the latter user who is the head of a base is called a "base user." The supervisor user and the base users may have different types of accounts (authorities), for example. Specifically, the screen output format of the emergency support site, which will be described later, may differ between the supervisor user and the base users.

[0016] 1, the emergency support system 1 includes a server device 100 used by a party providing an emergency support service, and a user device 200 used by a user. The server device 100 and the user device 200 are connected to each other so as to be able to communicate with each other via a network N. The server device 100 may also be connected to a device of an external system 500 different from the emergency support system 1 so as to be able to communicate with each other via the network N.

[0017] The network N is composed of a wireless network or a wired network. Examples of the network include a mobile phone network, a PHS (Personal Handy-phone System) network, a wireless LAN (a local area network, including communication conforming to IEEE802.11 (so-called Wi-Fi (registered trademark))), 3G (3rd Generation), LTE (Long Term Evolution), 4G (4th Generation), 5G (5th Generation), WiMax (registered trademark), infrared communication, visible light communication, Bluetooth (registered trademark), a wired LAN, a telephone line, a power line communication network, a network conforming to IEEE1394, etc.

[0018] [Server device] The server device 100 is an information processing device for providing emergency support services. The server device 100 executes a predetermined program (hereinafter also referred to as a "server program") to collect one or more pieces of disaster information, compile the collected one or more pieces of disaster information, and realize a server function for supporting a user's decision in an emergency based on the compiled results. In this embodiment, an example will be described in which the emergency support system 1 is a Web system, but the system form of the emergency support system 1 is not intended to be limited to this. For example, the emergency support system 1 may be a client-server system in which an application program (also referred to as a "dedicated app") dedicated to the emergency support system 1 is installed on the user device 200 and used by the user. Furthermore, when the emergency support system 1 is a Web system, the server device 100 may, for example, function as a Web server (presentation layer) in addition to its role as an APP server (application layer) to provide a website (also referred to as an "emergency support site") for providing the emergency support service to users.

[0019] [User device] The user device 200 is an information processing device used by a user, such as a smartphone, laptop, or other terminal. By executing a predetermined program (hereinafter also referred to as a "user program"), the user device 200 cooperates with the server device 100 to send and receive information (also referred to as "output information") for outputting disaster information compiled in cooperation with the server device 100 on a screen, paper, or the like, outputs disaster information and information to assist the user in making decisions on a screen, paper, or the like based on the output information, and accepts various specified operation inputs from the user. If the user program is a general-purpose web browser, the user may, for example, access an emergency support site via a web browser pre-installed in the user device 200 and output each screen of the emergency support site to the user device 200. In this embodiment, an example will be described in which the user program is a web browser. However, as another example, if the emergency support system 1 is a client-server system, the user program may be a dedicated app.

[0020] [External System] The external system 500 is a so-called third-party system. The external system 500 is connected to the server device 100 via a network N, for example, so as to be able to communicate with the server device 100.

[0021] The external system 500 may be, for example, a system that provides (transmits) disaster information. Such systems are collectively referred to as disaster information provision systems. Specifically, the disaster information provision system may be an information collection and distribution system of a business such as a news agency, a disaster prevention information provision system of the Japan Meteorological Agency of the Ministry of Land, Infrastructure, Transport and Tourism, a disaster information sharing system (so-called L-Alert), and / or a road information provision system of the Ministry of Land, Infrastructure, Transport and Tourism.

[0022] The external system 500 may be, for example, an online storage system that serves as a data layer (DB server or the like) of the emergency support system 1 and stores disaster information and the like.

[0023] <2. Overview> An overview of the emergency support system 1 will be described with reference to Fig. 2. As shown in Fig. 2, the emergency support system 1 has, for example, an information collection function, a necessary information compilation function, a decision support function, and / or a situation management function.

[0024] (1) In the information collection function of the emergency support system 1, the server device 100 acquires disaster information from the external system 500 or from user input on the screen of the emergency support site. The server device 100 registers the acquired disaster information in the storage unit 130 of the server device 100 itself, an online storage system (external system 500), or the like.

[0025] (2) In the necessary information compilation function of the emergency support system 1, the server device 100 compiles information necessary for making a decision on each of the matters to be judged (also referred to as "judgment matters") from the disaster information registered in (1) above. Specifically, the server device 100 identifies (filters) one or more pieces of disaster information (also referred to as "necessary disaster information") to be used for making a decision on each judgment matter from the one or more pieces of disaster information acquired and registered.

[0026] For example, if the disaster is an earthquake or tsunami, the decision items may include a decision to search for missing persons (entering buildings that have not been assessed as dangerous or checked for safety), a decision to rescue employees left behind in dangerous buildings (entering buildings that have not been assessed as dangerous or checked for safety), a decision to transport employees to a hospital (on foot), a decision to return home (to return home all at once), a decision to send support to nearby areas, a decision to accept nearby residents, and / or a decision to come to work (to come to work all at once).

[0027] The decision items may be, for example, if the disaster is a tsunami, the decision of evacuation locations and routes, and / or the decision of searching for missing persons while a warning is issued.

[0028] For example, if the disaster is a flood, the decision items may include whether to rescue employees who are left behind while the floodwaters are not yet subsiding, whether to transport employees to the hospital (on foot), whether to return home (whether to return home all at once), whether to send support to nearby areas, whether to accept local residents, whether to come to work (whether to come to work all at once), whether to search for missing employees during a storm, whether to maintain equipment during a storm, and / or whether to return home (whether to return home all at once).

[0029] The determination item may be, for example, the provision of emergency supplies to nearby residents, which is a common item for multiple disasters.

[0030] (3) In the decision support function of the emergency support system 1, the server device 100 identifies a decision guideline as a guideline for the decision item from one or more decisions associated with the decision item based on the necessary disaster information identified in (2) above from the user at each base and information about each base (also referred to as "base information"). For example, if the decision item is "Decision to return home," two decisions, "Cannot return home" and "Can return home," are associated with this decision item "Decision to return home." In this case, the server device 100 identifies either "Cannot return home" or "Can return home" as a decision guideline for the decision item "Decision to return home" based on the necessary disaster information and the base information.

[0031] (4) In the situation management function of the emergency support system 1, the server device 100 receives and registers information on the response status of actions such as decisions taken in an emergency and the damage status from users at each base. In addition, in response to a display request from another user who manages multiple bases, the response status and the damage status of each base registered in this way may be output together.

[0032] When a disaster occurs or is predicted, users at each base, such as base managers, may be faced with various decisions, such as whether to send employees home. For example, when a disaster occurs, a company must ensure the safety of its employees. However, with power outages and disruptions to information networks, it can be difficult to calmly and appropriately make decisions on the ground while collecting real-time disaster information and support information individually sent by various organizations. With the above configuration, the emergency support system 1 can acquire and compile information provided by the external system 500 and information on the situation at the site entered by the user, and propose appropriate decisions based on the situation at the site. This allows users at each base to make various decisions when a disaster occurs or is predicted.

[0033] <3. Functional configuration> The functional configuration of the server device 100 according to this embodiment will be described with reference to Fig. 3. As shown in Fig. 3, the server device 100 includes a control unit 110, a communication unit 120, and a storage unit .

[0034] [Control Unit] The control unit 110 includes an acquisition unit 111, a reception unit 112, a specification unit 113, and an output unit 115. The control unit 110 may also include a determination unit 114 and / or a recording unit 116, for example.

[0035] [Acquisition Department] The acquisition unit 111 acquires various types of information including map information from the user device 200 and / or the external system 500, etc. For example, when a user inputs various types of information into a screen of an emergency support site displayed on the user device 200, the acquisition unit 111 may receive a message indicating the input various types of information as needed. As another example, the acquisition unit 111 may receive a data file indicating the various types of information from, for example, a device of the user device 200 or the external system 500 in a cyclic or event-driven manner. As another example, the acquisition unit 111 may instruct an API implemented in the external system 500, such as a disaster information provision system, to refer to the various types of information, and acquire the various types of information as a result.

[0036] The acquisition unit 111 may include, for example, a disaster acquisition unit 111a. When a disaster occurs or is predicted, the disaster acquisition unit 111a acquires one or more pieces of disaster information related to the disaster from the external system 500, the storage unit 130, or the user device 200. Specifically, the disaster acquisition unit 111a may acquire, as disaster information, disaster situation information indicating the disaster situation input by the user from the user device 200 (for example, the state of the base, communication situation, power outage, water outage, fire, collapse, factory operation status, safety of employees, and / or the extent of injury, etc.).

[0037] An example of disaster information will now be described with reference to FIG. 4. As shown in FIG. 4, the disaster information may include, for example, SNS information, emergency warning / alert information, seismic intensity distribution (including aftershocks) information, ash fall forecast (scheduled / detailed) information, and tsunami forecast (height / arrival time) information. Each piece of disaster information may also be identified by category. For example, the disaster acquisition unit 111a may identify to which category the acquired SNS information belongs, such as information about liquefaction damage or information about actual damage to tsunami-flooded areas. The disaster acquisition unit 111a may include category information indicating the identification result in the SNS information, or may assign it to the SNS information as a tag, or may associate it with the SNS information.

[0038] The disaster information may include, for example, the type of disaster that has occurred or been predicted (for example, the type of disaster specified by the user on the screen of Figure 8 described below), and / or the importance of each piece of information (for example, information indicating whether it is important disaster information, etc.).

[0039] 3, the explanation will be continued. The acquisition unit 111 may include, for example, a base acquisition unit 111b. The base acquisition unit 111b acquires base information relating to each of one or more bases from an external system 500 (for example, an online storage system used by each organization) or the storage unit 130.

[0040] The base information may include, for example, base identification information that identifies each base, the base name, the base address, the number of employees at each base, hospital information regarding nearby hospitals (for example, the medical departments (emergency outpatient) of each hospital and the location of each hospital), map information around each base, and / or the addresses of evacuation sites. The base information may also include building identification information that identifies each of one or more buildings that each base has. As another example, the base information may include building information for each of one or more buildings that each base has.

[0041] The building information may include, for example, building identification information that identifies each building, the building name, structural information (e.g., CAD information) that indicates the structure of each building, information regarding the earthquake resistance of each building (e.g., whether or not it has a seismic isolation / vibration control structure and its age), and / or equipment information that indicates the equipment of each building.

[0042] The base acquisition unit 111b may include, for example, a building acquisition unit 111b1. The building acquisition unit 111b1 acquires building information about each of one or more buildings.

[0043] [Reception] The reception unit 112 receives various user requests and instructions, including a screen output request, from the user device 200. For example, as one mode of reception, when the user performs an operation input on a screen (e.g., the screens shown in FIGS. 7 to 10 ) of the website or dedicated app of the emergency support system 1 displayed on the user device 200, the reception unit 112 may receive a message indicating the information input by the user. The reception unit 112 may receive various settings of the emergency support system 1 from the user device 200. The reception unit 112 may register setting information indicating the received various settings in the storage unit 130.

[0044] The receiving unit 112 may include, for example, a designation receiving unit 112a. The designation receiving unit 112a receives, from the user device 200 of the user, a designation of a judgment item (also referred to as a "target judgment item") that the user should judge from among a plurality of judgment items.

[0045] The designation receiving unit 112a may further receive, from the user device 200, a designation of a target building from among one or more buildings.

[0046] The receiving unit 112 may include, for example, a judgment receiving unit 112b. The judgment receiving unit 112b receives a user's judgment on a target judgment item from the user device 200. When the user's judgment is changed (for example, from "cannot return home" to "can return home"), the judgment receiving unit 112b may receive the user's judgment on the target judgment item again.

[0047] [Specific part] The identification unit 113 identifies one or more elements that match predetermined conditions, etc., from among the multiple elements. The identification unit 113 may include, for example, a guideline identification unit 113a. Based on one or more pieces of disaster information and base information or building information, the guideline identification unit 113a identifies a judgment guideline as a guideline for the target judgment item for each of one or more buildings for an occurred disaster or a predicted disaster from one or more judgments associated with the target judgment item.

[0048] The guideline specification unit 113a may specify a guideline for judgment for a target building designated by a user regarding an occurred or predicted disaster from among one or more judgments associated with the target judgment item, for example, based on one or more pieces of disaster information and building information. For example, it is conceivable that multiple buildings at the same base have different earthquake resistance and different damage situations. Furthermore, the larger the base, the more likely such a situation is to occur. With this configuration, it is possible to propose a guideline for judgment for the target judgment item for each building designated by the user, thereby realizing proposals that are more based on the actual situation.

[0049] The guideline specification unit 113a may specify a judgment guideline from among one or more judgments, for example, based on one or more pieces of necessary disaster information specified by the information specification unit 113b described below and base information or building information.

[0050] When a disaster occurs or is predicted, various types of disaster information may be provided one after another from the external system 500, resulting in an information overload. With the above configuration, in this case, the information necessary for identifying a judgment guideline can be appropriately narrowed down and then identified, allowing for efficient processing amidst the confusion when a disaster occurs or is predicted.

[0051] The identification unit 113 may include, for example, an information identification unit 113b. The information identification unit 113b identifies, based on the target determination item, one or more pieces of necessary disaster information to be used for determining the target determination item from among the one or more pieces of disaster information acquired by the disaster acquisition unit 111a.

[0052] An example of the determination process of the determination unit 113 for determining the criteria will now be described with reference to FIGS.

[0053] 5 is a table showing an example of a process for specifying a judgment guideline for the judgment item "determination to return home." As shown in FIG. 5, for each judgment item, the judgment item, necessary disaster information, and conditions for specifying a judgment guideline (also referred to as "specific conditions") may be registered in advance in the storage unit 130 as setting information. For example, the information specifying unit 113b may specify information to be entered in the "necessary disaster information" column in FIG. 5 from one or more pieces of acquired disaster information as the necessary disaster information for the judgment item "determination to return home."

[0054] The identification unit 113 may identify necessary disaster information for each of the determination items No. 1 and No. 2 based on the setting information, and determine whether the identified necessary disaster information satisfies the specific condition. First, the identification unit 113 may determine that the necessary disaster information satisfies the specific condition for No. 1 "government guidelines" when there is information indicating an instruction from the government to refrain from returning home (when information indicating an instruction to refrain from returning home is acquired). Then, when the identification unit 113 determines that the necessary disaster information satisfies the specific condition of No. 1, it may specify the determination guideline as "not allowed to return home."

[0055] If the identifying unit 113 determines that the necessary disaster information does not satisfy the specific condition No. 1, it may determine whether the identified necessary disaster information satisfies each of the specific conditions No. 2-1 to 2-5 for the "warning occurrence status" of No. 2. For example, if the necessary disaster information "tsunami inundation hazard map," "emergency warning / warning," and "tsunami information (height / arrival time)" of No. 2-1 satisfies all of the following conditions: "emergency warning / warning (major tsunami warning or tsunami warning)," "(the base or building) is in an area expected to be flooded," and "(for example, 1 hour) until the tsunami arrives (for the base or building)," the identifying unit 113 determines that the necessary disaster information satisfies the specific condition No. 2-1. If the necessary disaster information does not satisfy any of the specific conditions No. 2-1 to 2-5, the identifying unit 113 may determine that the criterion for judgment is "(conditionally) possible to return home." In the table of FIG. 5, "d1km" may be, for example, "1km," and "h2 hours" and "h3 hours" may both be, for example, "1 hour."

[0056] FIG. 6 is a table showing an example of a process for identifying a guideline for the decision item "Determine whether to go to work." As shown in FIG. 6, similar to FIG. 5, the decision items, necessary disaster information, and specific conditions for this decision item may be registered in advance as setting information in the storage unit 130. Furthermore, in the setting information, a priority (e.g., "high," "medium," "low," or an N-level scale of 1 to N (N: natural number)) may be set for each of the decision items No. 1 to 3. For example, the information identifying unit 113b may identify information to be entered in the "Necessary Disaster Information" column of FIG. 5 from one or more pieces of acquired disaster information as the necessary disaster information for the decision item "Determine whether to go to work." In the table of FIG. 6, "m1 min" may be, for example, "30 min," "d2 km" may be, for example, "1 km," and "h4 hr" and "h5 hr" may both be, for example, "1 hr."

[0057] In a first step (denoted as "Step 1" in FIG. 6), the identification unit 113 may identify necessary disaster information for each of the determination items No. 1 to 3 based on the setting information, and determine whether the identified necessary disaster information satisfies the specific condition. First, the identification unit 113 may determine that the necessary disaster information satisfies the specific condition for the "office safety status" in No. 1 if the "safety of the building (e.g., whether the building is accessible)" input by the user in No. 1-1 indicates that the building is accessible. Then, the identification unit 113 may determine that the necessary disaster information satisfies the specific condition in all of No. 1-1 to 1-2. The identification unit 113 may determine that the necessary disaster information is NG in other cases. The identification unit 113 may also determine that the necessary disaster information is NG or OK for Nos. 2 to 3 in the same way as for No. 1.

[0058] In the second step (denoted as "Step 2" in FIG. 6), if the judgment item with "high" priority, i.e., any of the items No. 1 and No. 2, is judged as NG, the identification unit 113 may identify the judgment guideline as "cannot come to work." Furthermore, if the judgment items with "high" priority, i.e., item No. 3, are all judged as OK, the identification unit 113 may identify the judgment guideline as "can come to work with conditions." Furthermore, if the judgment items with "high" priority, i.e., item No. 3, are judged as NG, the identification unit 113 may identify the judgment guideline as "can come to work." Furthermore, if the judgment items with "high" priority, i.e., item No. 1 and No. 2, are all judged as OK, the identification unit 113 may identify the judgment guideline as "can come to work with conditions."

[0059] [Judgment section] Returning to FIG. 3, the explanation will be continued. The determination unit 114 determines various situations. For example, the determination unit 114 may refer to the storage unit 130 that stores list information indicating a list of one or more pieces of necessary disaster information used to determine each determination item including the target determination item, and determine the acquisition status (e.g., acquired or not acquired) of each piece of necessary disaster information based on the list information and the acquired one or more pieces of disaster information. The list information may be, for example, a list of information written in the "Necessary Disaster Information" column in each of the tables in FIGS. 5 and 6.

[0060] [Output section] The output unit 115 outputs various information to the user device 200 (screen display, audio output, printing on paper media, file output). Specifically, the output unit 115 generates output information (e.g., a web page) for outputting a screen of the emergency support site in response to a user output request received by the reception unit 112, and transmits the generated output information to the user device 200 via the communication unit 120. The user device 200 receives the transmitted output information and outputs (displays) a screen of the emergency support site (e.g., the screens shown in FIGS. 7 to 10) based on the output information. The various information output on the screen of the emergency support site may be output (printable) on paper media, for example. By outputting on paper media, for example, even if a power outage occurs during an emergency and the user device 200 is difficult to use, various information such as disaster information can be confirmed.

[0061] The output unit 115 may, for example, cause the user device 200 to output the criterion identified by the identification unit 113 .

[0062] According to the above configuration, for a decision item designated by the user, a decision guideline that serves as a guide for the decision item can be proposed to the user based on disaster information, base information, and building information. Therefore, when a disaster occurs or is predicted, the user can be supported in making decisions on various decision items.

[0063] For example, the output unit 115 may associate a target determination item with the acquisition status of each of one or more pieces of necessary disaster information used to determine the target determination item, and output the associated information to the user device 200. For example, the output unit 115 may associate a target determination item with the acquisition status of each of one or more pieces of necessary disaster information used to determine the target determination item by outputting them on the same screen, as in a determination support screen A4 in Fig. 10 described below.

[0064] According to the above configuration, when a user makes a final decision on a target decision item amid the chaos that occurs after a disaster, the user can check the acquisition status, such as whether or not the necessary disaster information has been acquired, thereby providing more thorough support for the user's decision.

[0065] [Recording Department] The recording unit 116 records various situations in the storage unit 130 or the like. When the judgment receiving unit 112b receives a user's judgment, the recording unit 116 records the received judgment as judgment history information. Furthermore, for example, when the judgment receiving unit 112b receives a user's judgment, the recording unit 116 may record, as acquisition status history information, the acquisition status of each of the one or more pieces of necessary disaster information that have been output to the user device 200 in association with the record of the received judgment. Furthermore, for example, when the judgment receiving unit 112b receives a user's judgment again, the recording unit 116 may again record the re-accepted judgment and / or the acquisition status of each of the one or more pieces of necessary disaster information that have been output to the user device 200. That is, each time the user's judgment is received, the recording unit 116 may record (in chronological order) the judgment and the acquisition status of the necessary disaster information.

[0066] For example, it is conceivable that the user may be required to provide an explanation of the decisions made by the user for each decision item after the fact. It is also conceivable that the user may be required to provide an explanation of the basis for each decision. In such a case, the above-described configuration allows the user to check, after the fact, what disaster information was acquired in chronological order as the basis for the decisions.

[0067] [Communications Department] The communication unit 120 transmits and receives various information including output information to and from the user device 200 and the like via the network N, and transmits and receives disaster information and base information to and from devices in the external system 500.

[0068] [Storage] The storage unit 130 stores disaster information, base information, building information, and / or output information, etc. The storage unit 130 may store each piece of information using a database management system (DBMS), or may store each piece of information using a file system. When using a DBMS, a table may be provided for each piece of information, and each piece of information may be managed by associating the tables with each other.

[0069] <4. Screen example> 7 to 10, examples of screens of the emergency support system 1 will be described. Figures 7 to 10 are diagrams showing examples of screens or parts of screens output on the user device 200 at the emergency support site of the emergency support system 1.

[0070] 7 is a diagram showing an example of a top screen (also referred to as a "general top screen") for a supervisory user of the emergency support site. As shown in Fig. 7, the supervisory top screen A1 (referred to as a "headquarters supervisor top page" in Fig. 7) includes an important disaster information display area a11, a base map display area a12, and a disaster information acquisition status summary display area a13.

[0071] The important disaster information display area a11 displays, for example, disaster information set as important disaster information according to the importance of each piece of information. The base map display area a12 displays, for example, a map of Japan and icons showing the locations of the head office and other bases. For example, when a user designates an icon showing the location of a specific base (in this example, the "Sendai branch"), the output unit 115 may transition to a base top screen A2 shown in FIG. 8 for the base user of that base on the user device 200, or may display the base top screen A2 in a separate window.

[0072] The disaster information acquisition status summary display area displays the acquisition status of each base for each disaster information. For example, if information indicating train operation is acquired at a specific base (in this example, "Sendai Branch"), the base name of this specific base may be displayed in the "Branch with information" column of the train operation record.

[0073] FIG. 8 is a diagram showing an example of a top screen (also referred to as a "base top screen") for base users of the emergency support site. The screens in FIGS. 8 to 10 are displayed for each base, and in the example of FIGS. 8 to 10, an example is described in which the base is the Sendai branch. As shown in FIG. 8, the base top screen A2 (shown as "Top Page - Sendai Branch" in FIG. 8) includes an important disaster information display area a21, a base surroundings map display area a22, a disaster information acquisition status display area a23, and a disaster selection area a24.

[0074] The important disaster information display area a21, like the important disaster information display area a11, displays disaster information set as important disaster information related to the head office and the bases to be displayed. The base map display area a12 displays, for example, a map including the base (Sendai branch) to be displayed and its surrounding area. The disaster information acquisition status display area a23 displays acquired information for each disaster information item at the base to be displayed in the "Acquired Information" column. For example, if the information indicating train operations includes information indicating that "X Line is delayed," the disaster information acquisition status display area a23 displays this information in the "Acquired Information" column of the train operation record.

[0075] The disaster selection area a24 is an area where the user selects the type of disaster that has occurred or that has been predicted. When the user selects one of the disaster input forms (buttons) that indicate the types of disasters displayed in the disaster selection area a24, the user device 200 transmits information indicating the selected type of disaster to the server device 100. When the communication unit 120 of the server device 100 receives the information indicating the selected type of disaster, the output unit 115 of the server device 100 may, based on this information, transition to an emergency screen A3 for base users shown in FIG. 9 on the user device 200, or display the emergency screen A3 in a separate window.

[0076] 9 is a diagram showing an example of an emergency screen for base users on the emergency support site. As shown in Fig. 9, the emergency screen A3 includes an important disaster information display area a31, a base vicinity map display area a32, a selected disaster display area a33, and a response status display area a34.

[0077] The important disaster information display area a31, like the important disaster information display area a21, displays disaster information related to the head office and the bases to be displayed that have been set as important disaster information. The base vicinity map display area a32 displays, for example, a map including the base (Sendai branch) to be displayed and its surroundings, and overlays it with a return-home area E1 where the user can walk home before sunset and, if a secondary disaster has occurred, an area E2 where this secondary disaster has occurred. The output unit 115 may display the return-home area E1 in the base map display area a12 based on, for example, the time from the start (drawing) of the emergency screen A3 to sunset, the set walking speed, and map information. The selected disaster display area a33 displays the type of disaster selected in the disaster selection area a24 on the base top screen A2 of FIG. 8.

[0078] The response status display area a34 displays the status of each of the following responses for each level of severity of the disaster (e.g., stages 0 to 4): "Current Severity Level" (indicated as "Current" in FIG. 9 ), "Ensuring Employee Safety," "Preventing, Mitigating, and Restoring Damage to Facilities," and "Business Continuity." The area accepts input from the user about each response status (e.g., by checking a checkbox for each response item (including a decision item)). For example, in the response to "Ensuring Employee Safety," the response status display area a34 may display decision items required for the response, such as "Decision to Return Home" and "Restrictions on Coming to Work," with a link to transition to the decision support screen A4 in FIG. 10. When the user selects the "Decision to Return Home" link displayed in the response status display area a34, the user device 200 transmits information indicating the selected decision item and link to the server device 100. When the communication unit 120 of the server device 100 receives information indicating the specified judgment item and link, the specified judgment item is set as the target judgment item, and based on this information, the output unit 115 of the server device 100 may transition to a judgment support screen A4 for base users shown in Figure 10 on the user device 200.

[0079] 10 is a diagram showing an example of a decision support screen for base users on the emergency support site. As shown in FIG. 10, the decision support screen A4 includes a decision item / building selection area a41, a base vicinity map display area a42, a decision guideline / decision reception area a43, an information acquisition status display area a44, and a transition data display button a45.

[0080] The judgment item / building selection area a41 displays the selected disaster type and includes a judgment item specification form (drop-down list) that accepts the specification of the judgment item to be the target judgment item, and a building specification form (drop-down list) that accepts the specification of the target building. When the user specifies the judgment item in these input forms, the user device 200 transmits information indicating the specified target judgment item and the target building to the server device 100. When the communication unit 120 of the server device 100 receives the information indicating the specified selected target judgment item and the target building, the reception unit 112 receives the target judgment item and the target building.

[0081] The base surroundings map display area a42, similar to the base surroundings map display area a32, displays a map including the base to be displayed and its surroundings, and superimposes an area E1 from which it is possible to return home and an area E2 where a secondary disaster has occurred.

[0082] The judgment guideline / judgment reception area a43 displays, for example, the identified judgment guideline and the necessary disaster information for the target judgment item that has not yet been acquired (in this example, train operation information and local government instruction status), and includes a judgment input form (drop-down list) for accepting a judgment for the target judgment item (indicated as "Determined / Executed Judgment" in FIG. 10 ), and a confirmation input form (button) for confirming the judgment accepted in this input form. When the user's specification in the confirmation input form is accepted, the user device 200 transmits information indicating the judgment specified in the input form for accepting the judgment to the server device 100. When the communication unit 120 of the server device 100 receives the information indicating the specified judgment, the judgment acceptance unit 112b accepts the user's judgment for the target judgment item.

[0083] The information acquisition status display area a44 displays, for example, the acquisition status of each of the one or more pieces of necessary disaster information for the target judgment items specified in the judgment item specification form. The information acquisition status display area a44 also displays, for example, the acquisition status of each of the base information for the display target bases. Furthermore, for example, when a different target judgment item is re-specified by the user in the judgment item specification form, the information acquisition status display area a44 may dynamically change its display to display the acquisition status of each of the one or more pieces of necessary disaster information for the re-specified target judgment item.

[0084] When the user selects the trend data display button a45, the output unit 115 of the server device 100 may output a screen (not shown) on the user device 200 that displays the trend of judgments for each judgment item in chronological order, and / or the trend of the acquisition status of necessary disaster information in chronological order (along with the display of the trend of judgments), based on the judgment history information and / or acquisition status history information.

[0085] <5. Example of operation> An example of the operation of the emergency support system 1 according to this embodiment will be described with reference to FIG. 11. FIG. 11(a) is a flow diagram showing the flow of processing from acquiring disaster information to outputting a judgment guideline and the acquisition status of necessary disaster information. Note that, in this processing, it is assumed that, under normal circumstances, the base acquisition unit 111b of the server device 100 has acquired base information about the base or building information about one or more buildings at the base in advance. FIG. 11(b) is a flow diagram showing the flow of processing from accepting a judgment on a target judgment item from a user to recording it. Note that the order of processing and execution units of processing in the flow diagram shown below are merely examples and may be changed as appropriate.

[0086] As shown in FIG. 11(a), the disaster acquisition unit 111a of the server device 100 acquires one or more pieces of disaster information related to a disaster when a disaster occurs or is predicted (S10). The designation receiving unit 112a of the server device 100 receives, from the user device 200 of the user, a designation of a target judgment item that the user should judge from among multiple judgment items and a designation of a target building from among one or more buildings (S11). The information identification unit 113b of the server device 100 identifies, from the acquired one or more pieces of disaster information, one or more pieces of necessary disaster information to be used in judging the target judgment item based on the designated target judgment item (S12). The determination unit 114 of the server device 100 refers to the storage unit 130 that stores list information indicating a list of one or more pieces of necessary disaster information to be used in judging the designated target judgment item, and determines the acquisition status of each of the one or more pieces of necessary disaster information based on the list information and the acquired one or more pieces of disaster information (S13).

[0087] The guideline specification unit 113a of the server device 100 specifies a guideline for an occurring or predicted disaster as a guideline for the target judgment item at the base or one or more buildings from among one or more judgments associated with the target judgment item based on the specified one or more pieces of necessary disaster information and the base information or building information (S14). The output unit 115 of the server device 100 associates the specified guideline with the specified target judgment item and the acquisition status of each of the one or more pieces of necessary disaster information for the target judgment item, and outputs the result to the user device 200 (S15).

[0088] 11(b), the judgment receiving unit 112b of the server device 100 receives a user judgment on a target judgment item from the user device 200 (S20). When the judgment receiving unit 112b receives the user judgment, the recording unit 116 of the server device 100 records the judgment in association with the acquisition status of each of the one or more pieces of necessary disaster information that have been output to the user device 200 (S21).

[0089] <6. Hardware Configuration> 12, an example of a hardware configuration in which the above-described server device 100 and user device 200 are realized by a computer 800 will be described. Note that the functions of each device can also be realized by dividing them into multiple devices.

[0090] As shown in FIG. 12, the computer 800 includes a processor 801, a memory 803, a storage device 805, an input I / F unit 807, a data I / F unit 809, a communication I / F unit 811, and a display device 813.

[0091] The processor 801 controls various processes in the computer 800 by executing programs stored in the memory 803. For example, each functional unit included in the control unit 110 of the server device 100 can be realized by the processor 801 executing a program (e.g., a server program) temporarily stored in the memory 803.

[0092] The memory 803 is a storage medium such as a RAM (Random Access Memory), etc. The memory 803 temporarily stores the program code of the program executed by the processor 801 and data required when the program is executed.

[0093] The storage device 805 is a non-volatile storage medium such as a hard disk drive (HDD) or flash memory. The storage device 805 stores an operating system and various programs for implementing the above-mentioned configurations. In addition, the storage device 805 can also store tables for registering disaster information, base information, etc., and a DB for managing these tables. Such programs and data are loaded into the memory 803 as needed and can be referenced by the processor 801.

[0094] The input I / F unit 807 is a device for receiving input from a user. Specific examples of the input I / F unit 807 include a keyboard, a mouse, a touch panel, various sensors, and a wearable device. The input I / F unit 807 may be connected to the computer 800 via an interface such as a USB (Universal Serial Bus).

[0095] The data I / F unit 809 is a device for inputting data from outside the computer 800. A specific example of the data I / F unit 809 is a drive device for reading data stored in various storage media. The data I / F unit 809 may be provided outside the computer 800. In this case, the data I / F unit 809 is connected to the computer 800 via an interface such as a USB.

[0096] The communication I / F unit 811 is a device for performing data communication via a network N (Internet) via a wired or wireless connection with a device external to the computer 800. The communication I / F unit 811 may be provided outside the computer 800. In this case, the communication I / F unit 811 is connected to the computer 800 via an interface such as a USB.

[0097] The display device 813 is a device for displaying various types of information. Specific examples of the display device 813 include a liquid crystal display, an organic EL (Electro-Luminescence) display, and a display of a wearable device. The display device 813 may be provided outside the computer 800. In this case, the display device 813 is connected to the computer 800 via, for example, a display cable. Furthermore, when a touch panel is adopted as the input I / F unit 807, the display device 813 can be configured as an integral part of the input I / F unit 807.

[0098] The above-described embodiments are merely examples for explaining the present invention, and are not intended to limit the present invention to these embodiments. Furthermore, the present invention can be modified in various ways without departing from the spirit of the invention. Furthermore, those skilled in the art can adopt embodiments in which the above-described elements are replaced with equivalents, and such embodiments are also within the scope of the present invention.

[0099] [Variations] Although the present invention has been described based on the above embodiment, the following cases are also included in the present invention.

[0100] [Variation 1] At least some of the components of the server device 100 according to the above embodiment may be included in the user device 200. For example, the function of the output unit 115 in the server device 100 may be implemented in the user device 200. Specifically, the user device 200 may implement these components by installing a dedicated app for the emergency support system 1 and executing the dedicated app. [Explanation of symbols]

[0101] 1...emergency support system, 100...server device, 110...control unit, 111...acquisition unit, 112...reception unit, 113...identification unit, 114...determination unit, 115...output unit, 116...recording unit, 120...communication unit, 130...storage unit, 200...user device, 800...computer, 801...processor, 803...memory, 805...storage device, 807...input I / F unit, 809...data I / F unit, 811...communication I / F unit, 813...display device.

Claims

1. a disaster acquisition unit that acquires one or more pieces of disaster information related to a disaster when a disaster occurs or is predicted; a base acquisition unit that acquires base information regarding the base or building information regarding each of one or more buildings at the base; a designation receiving unit that receives, from a user device of a user, designation of a target judgment item that the user is to judge from among a plurality of judgment items; a guideline specification unit that specifies a judgment guideline as a guideline for the target judgment item for the base or each of the one or more buildings for an occurred disaster or a predicted disaster from among one or more judgments associated with the target judgment item based on the one or more pieces of disaster information and the base information or the building information; an output unit that outputs the specified judgment guideline to the user device; Information processing device.

2. the designation receiving unit further receives, from the user device, designation of a target building from among the one or more buildings; the target identification unit identifies the judgment target for the designated target building for the disaster that has occurred or the disaster that has been predicted from among one or more judgments associated with the target judgment item based on the one or more pieces of disaster information and the building information; The information processing device according to claim 1 .

3. the information processing device further includes an information identification unit that identifies, from the acquired one or more pieces of disaster information, one or more pieces of necessary disaster information to be used for determining the target determination item based on the target determination item; the guideline specification unit specifies the judgment guideline from among the one or more judgments based on the one or more pieces of necessary disaster information specified and the base information or the building information.

3. The information processing device according to claim 1 or 2.

4. The information processing device further includes a determination unit that refers to a storage unit that stores list information indicating a list of one or more pieces of necessary disaster information used to determine the target determination item, and determines an acquisition status of each of the one or more pieces of necessary disaster information based on the list information and the one or more pieces of acquired disaster information; and outputting the target determination item and the acquisition status of each of the one or more pieces of necessary disaster information used for determining the target determination item in association with each other to the user device.

3. The information processing device according to claim 1 or 2.

5. a judgment receiving unit that receives a judgment from the user device regarding the target judgment item; a recording unit that records the acquisition status of each of the one or more pieces of necessary disaster information that have been output to the user device when the judgment acceptance unit accepts the judgment, The information processing device according to claim 4 .

6. The computer When a disaster occurs or is predicted, one or more pieces of disaster information relating to the disaster are acquired; obtaining building information for each of the one or more buildings; receiving, from a user device of a user, a designation of a target judgment item that the user is to judge from among a plurality of judgment items; identifying a judgment guideline for an occurred disaster or a predicted disaster as a guideline for the target judgment item for each of the one or more buildings from among one or more judgments associated with the target judgment items based on the one or more disaster information and the building information; outputting the identified judgment criteria to the user device; Information processing methods.

7. On the computer, a disaster acquisition function that acquires one or more pieces of disaster information related to a disaster when a disaster occurs or is predicted; a building acquisition function for acquiring building information regarding each of one or more buildings; a designation receiving function for receiving, from a user device of a user, designation of a target judgment item that the user should judge from among a plurality of judgment items; a guideline specification function for specifying a judgment guideline as a guideline for the target judgment item for each of the one or more buildings for an occurred disaster or a predicted disaster from among one or more judgments associated with the target judgment item based on the one or more disaster information and the building information; and an output function for outputting the identified judgment guideline to the user device.

Images