Information processing device and information processing method

Abstract

To shorten the time until a user can receive a prescription drug. [Solution] The information processing device 1 has: a reception unit 131 that receives prescription information indicating a prescription issued to a user by a medical institution and also receives a medication instruction location from the user where medication instructions will be received; a notification unit 133 that notifies the user of the scheduled delivery date and time of the prescription drug corresponding to the prescription to a prescription drug delivery location within a predetermined range of the medication instruction location; an instruction information transmission unit 134 that sends instruction information to the prescription drug delivery source instructing them to deliver the prescription drug to the delivery location; and a permission information transmission unit 137 that, when the result of the medication instruction indicates that the prescription drug is permitted to be provided to the user, sends permission information indicating that the delivered prescription drug is permitted to be handed over to the user to at least one of the delivery location terminal, the management terminal that manages the prescription drug, and the user terminal 2.

Description

[Technical Field]

[0001] The present invention relates to an information processing device and an information processing method. [Background technology]

[0002] Conventionally, medical services have been provided online. For example, Patent Document 1 discloses a system in which a doctor examines a patient and a pharmacist provides medication instructions to the patient remotely, and the dispensed prescription drugs are delivered to the patient after the medication instructions have been provided. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] Japanese Patent Publication No. 2022-041363 Summary of the Invention [Problem to be solved by the invention]

[0004] In conventional technology, prescription drugs are delivered to a medication instruction location, etc., after medication instruction is given to patients who are users of the system. Therefore, if the medication instruction location is a facility such as a store and the medication instruction location is different from the storage location of the prescription drugs, there is a problem that it takes time from the time medication instruction is given until the user can receive the prescription drugs.

[0005] The present invention has been made in consideration of these points, and aims to shorten the time from when medication instructions are given until the user is able to receive the prescribed medication. [Means for solving the problem]

[0006] An information processing device according to a first aspect of the present invention includes: a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution and receives from the user a medication instruction location where the user will receive medication instruction; a notification unit that notifies the user of a scheduled delivery date and time of the prescription drug corresponding to the prescription to a prescription drug delivery location for the user within a predetermined range of the medication instruction location; an instruction information transmission unit that transmits instruction information to a delivery source of the prescription drug instructing the prescription drug to be delivered to the delivery location; and a permission information transmission unit that, when the result of the medication instruction indicates that the prescription drug is permitted to be provided to the user, transmits permission information indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user to at least one of a delivery location terminal provided at the delivery location, a management terminal that manages the prescription drug, and a user terminal used by the user.

[0007] The reception unit may receive a request for medication instructions for the user from an instruction location terminal installed at the medication instruction location, and the permission information transmission unit may transmit the permission information to at least one of the delivery location terminal, the management terminal, and the user terminal if the result of the medication instructions performed by the reception unit upon receiving the request for medication instructions indicates that the prescription drug is permitted to be provided to the user.

[0008] The reception unit may accept a reservation for use of the training location terminal, and the notification unit may, when the reception unit accepts a reservation for use of the training location terminal, notify a device that manages the usage status of the training location terminal of reservation information indicating the reservation for use.

[0009] When the reception unit receives a reservation for use of the training location terminal, the notification unit may notify the user terminal used by the user of authentication information for authenticating the user at the training location terminal.

[0010] The information processing device may have a relay unit that receives a request for medication instructions for the user and the authentication information from the instruction location terminal, and when the user is successfully authenticated based on the received authentication information, relays communication between the instruction location terminal and a terminal of a qualified person who will provide the medication instructions, and starts the medication instructions.

[0011] The information processing device includes a memory unit that stores prescription history information indicating the delivery history of the prescription drug to the user, including prescription information previously received from the user by the reception unit and prescription drug information indicating the prescription drug delivered to the user for the prescription information, and a determination unit that determines the prescription drug corresponding to the prescription information based on the prescription information received by the reception unit and the prescription history information, and the instruction information sending unit may send instruction information to the delivery source that instructs the delivery of the prescription drug determined by the determination unit.

[0012] The notification unit may notify information regarding the determined prescription drug based on the similarity between the prescription drug determined by the determination unit and a past prescription drug that was handed over to the user for prescription information similar to the prescription information received by the reception unit.

[0013] The notification unit may notify the user terminal used by the user of information indicating that the prescription drug may be changed if the similarity between the prescription drug determined by the determination unit and the previously prescribed drug is less than a predetermined threshold.

[0014] If the prescription drug determined for the prescription information received by the reception unit is the same as the previously prescribed drug, the notification unit may notify the user terminal used by the user of information indicating that the prescription drug will not be changed from the previously prescribed drug.

[0015] If the prescription drug determined by the determination unit for the received prescription information differs from the prescription drug specified in the medication instructions, the reception unit may receive from the user the scheduled date and time of receipt of the prescription drug specified in the medication instructions. The reception unit may receive the prescription information from a user terminal used by the user or a terminal of a medical institution that generated the prescription information.

[0016] The reception unit may receive the medication instruction location where the user will receive medication instructions by obtaining location information indicating the medication instruction location from a user terminal used by the user, a terminal of the medical institution that generated the prescription information, or a management device that manages the medication instruction location corresponding to the user.

[0017] The receiving unit may receive the medication instruction location by receiving a selection of a medication instruction location from one or more medication instruction locations from a user terminal used by the user.

[0018] The information processing device may include an acquisition unit that acquires, from the delivery location, information indicating that the prescription indicated by the prescription information has been received after the medication instruction has been completed.

[0019] An information processing method according to a second aspect of the present invention includes the steps of: receiving prescription information indicating a prescription issued to a user by a medical institution and receiving from the user a medication instruction location where the user will receive medication instruction; notifying the user of a scheduled date and time for delivery of the prescription drug corresponding to the prescription to a prescription drug delivery location for the user within a predetermined range from the medication instruction location; sending instruction information to a delivery source of the prescription drug instructing the delivery of the prescription drug to the delivery location; and, if the result of the medication instruction indicates that the prescription drug is permitted to be provided to the user, sending permission information indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user to at least one of a delivery location terminal provided at the delivery location, a management terminal that manages the prescription drug, and a user terminal used by the user. [Effects of the Invention]

[0020] The present invention has the effect of reducing the time it takes for a user to receive a prescribed drug. [Brief explanation of the drawings]

[0021] [Figure 1] FIG. 1 is a diagram illustrating an overview of an information processing device. [Figure 2] FIG. 2 is a diagram illustrating a functional configuration of an information processing device. [Figure 3] 10 is information showing an example of prescription history information. [Figure 4] FIG. 10 is a sequence diagram showing a processing flow in a healthcare service. DETAILED DESCRIPTION OF THE INVENTION

[0022] [Overview of information processing device 1] 1 is a diagram showing an overview of an information processing device 1. The information processing device 1 is, for example, a computer for providing a healthcare service that enables a user as a patient to receive prescription drugs corresponding to a prescription issued to the user at a medical institution at a store such as a convenience store. The information processing device 1 is communicably connected to at least a user terminal 2 used by the user, a delivery source terminal 3 provided at a delivery source that delivers the prescription drugs, a delivery location terminal 4 provided at a delivery location for the prescription drugs, and a qualified person terminal 5 used by a qualified person who provides medication instructions.

[0023] First, when a user visits a medical institution, the medical institution issues a prescription ((1) and (2) in Figure 1), and the user is notified of an exchange number as prescription information indicating the prescription ((3) in Figure 1).

[0024] The user uses the user terminal 2 that the user uses to transmit to the information processing device 1 an exchange number as prescription information and information indicating the medication instruction location where the user will receive medication instruction for the prescription drug corresponding to the prescription ((4) in FIG. 1). The exchange number is prescription identification information for identifying the prescription. The information processing device 1 accepts the exchange number and the medication instruction location. The medication instruction location is, for example, a store such as a convenience store or a pharmacy.

[0025] When the information processing device 1 receives the exchange number and the medication instruction location, it notifies the user of the scheduled date and time of delivery of the prescription drug to the prescription drug delivery location for the user ((5) in Fig. 1), and transmits instruction information to the delivery source terminal 3 provided at the prescription drug delivery source to instruct the delivery of the prescription drug to the delivery location ((6) in Fig. 1). The prescription drug delivery location is a location within a predetermined range from the medication instruction location, including the medication instruction location, and is, for example, a store such as a convenience store.

[0026] In conventional technology, there is a problem that, because prescription drugs are delivered to a medication instruction location or the like after medication instruction is given, it takes time for the user to be able to receive the prescribed drugs after the medication instruction is given, and the time taken can cause the user's memory of the medication instruction to become vague. In response to this, information processing device 1 enables the user to schedule medication instruction to be received at the medication instruction location after the scheduled delivery date and time, thereby shortening the time from when medication instruction is given until the user can receive the prescribed drugs at the medication instruction location.

[0027] The delivery source proceeds with delivery of the prescription drug to the delivery location based on the instruction information ((7) in FIG. 1). Thereafter, the user visits the store ((8) in FIG. 1) and receives medication instructions from the qualified person by communicating with the qualified person terminal 5 using the delivery location terminal 4 installed in the store ((9) in FIG. 1). The information processing device 1 receives instruction result information indicating the results of the medication instructions given to the user from the qualified person terminal 5 ((10) in FIG. 1).

[0028] If the result of the medication instruction indicates that the prescription drug is permitted to be provided to the user, the information processing device 1 transmits permission information to the user terminal 2 indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user ((11) in FIG. 1). The user can present the permission information at the delivery location and receive the prescription drug corresponding to the user ((12) in FIG. 1).

[0029] [Functional configuration of information processing device 1] Next, a description will be given of the functions of the information processing device 1. Fig. 2 is a diagram showing the functional configuration of the information processing device 1. The information processing device 1 has a communication unit 11, a storage unit 12, and a control unit 13.

[0030] The communication unit 11 is a communication interface for transmitting and receiving data to and from external devices such as the user terminal 2, the delivery source terminal 3, the delivery location terminal 4, and the qualified person terminal 5 via a communication network such as the Internet or a mobile phone line.

[0031] The storage unit 12 is a storage medium that stores various types of data, and includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc. The storage unit 12 stores programs executed by the control unit 13. The storage unit 12 stores programs that cause the control unit 13 to function as a reception unit 131, a determination unit 132, a notification unit 133, an instruction information transmission unit 134, an acquisition unit 135, a relay unit 136, and a permission information transmission unit 137.

[0032] The storage unit 12 also stores prescription history information indicating a delivery history of prescription drugs to users based on prescription information, including prescription information previously received from the user. FIG. 3 shows an example of prescription history information. As shown in FIG. 3, the prescription history information is information that associates at least a user ID as user identification information for identifying the user, a reception date and time indicating the date and time when the information processing device 1 received the prescription information, prescription information, prescription drug information indicating the prescribed drug, and a delivery date and time indicating the date and time when the prescription drug was delivered to the user. The prescription information includes, for example, an exchange number, patient information, prescription content, and prescribing doctor information indicating information about the prescribing doctor.

[0033] The control unit 13 is, for example, a CPU (Central Processing Unit). The control unit 13 executes a program stored in the storage unit 12, thereby functioning as a reception unit 131, a determination unit 132, a notification unit 133, an instruction information transmission unit 134, an acquisition unit 135, a relay unit 136, and a permission information transmission unit 137.

[0034] The receiving unit 131 receives prescription information indicating a prescription issued to a user by a medical institution, and also receives a medication instruction request, which is a request for the user to receive medication instruction regarding a prescription drug corresponding to the prescription. The receiving unit 131 receives the medication instruction request by receiving from the user a medication instruction location where the user will receive medication instruction.

[0035] For example, when a user visits a medical institution, the medical institution issues a prescription. In this embodiment, the medical institution issues an electronic prescription and an exchange number for identifying the electronic prescription, and notifies the user of the exchange number.

[0036] After the prescription is issued, in response to execution of a pre-installed application related to the healthcare service or a web application related to the healthcare service on the user terminal 2, the user terminal 2 transmits a display request for a reception screen that receives prescription information, the date and time of medication instruction desired by the user, and the medication instruction location where the user will receive the medication instruction, to the information processing device 1. The display request includes a user ID that is assigned to the user by the healthcare service and is used to identify the user.

[0037] When the reception unit 131 receives the display request, it displays a reception screen on the user terminal 2. On the reception screen, it is possible to input an exchange number as prescription information, and to select one of the dates and times when the online pharmacy that provides medication instruction online can provide medication instruction, and a medication instruction location where the user can receive medication instruction.

[0038] The medication instruction location is, for example, a location where a terminal is installed that allows online interviews with qualified professionals such as pharmacists, and where prescription drugs can be delivered to the user, such as a convenience store. In this embodiment, medication instruction is provided by an online pharmacy, but this is not limited to this; medication instruction may also be provided by a pharmacy with a physical store. In this case, the medication instruction location is a pharmacy, and the prescription drug delivery location may be the pharmacy itself, a convenience store attached to the pharmacy, or a location within a predetermined range of the medication instruction location, such as a nearby locker. In this embodiment, the prescription drug delivery location does not include the user's home.

[0039] The reception unit 131 selects a plurality of candidates for the medication instruction location based on the address information of the user associated with the user ID, and causes the user terminal 2 to display a reception screen including the selected plurality of candidates.

[0040] The reception unit 131 receives an input of an exchange number as prescription information from the user terminal 2 via the reception screen. The reception unit 131 also receives a selection of the date and time of medication instruction desired by the user via the reception screen, and also receives a selection of a medication instruction location from one or more medication instruction locations, thereby receiving a reservation for medication instruction and a reservation for use of the delivery location terminal 4 as an instruction location terminal provided at the medication instruction location.

[0041] The reception unit 131 receives a medication instruction request that requests a reservation for medication instruction, including instruction location information indicating the exchange number, the selected date and time of medication instruction, and the selected medication instruction location. As described above, the medication instruction location is basically the same location as the prescription drug delivery location, but the reception unit 131 may receive a selection of a delivery location different from the medication instruction location from the user via the reception screen. In this case, the reception unit 131 receives the medication instruction location and the delivery location.

[0042] When the reception unit 131 acquires an exchange number by acquiring a medication instruction request, it acquires prescription content information, patient information, and prescribing doctor information associated with the exchange number. For example, when a prescription is issued at a medical institution, the prescription information of the prescription is stored in a management server (not shown) that manages prescription information. The reception unit 131 refers to the management server and acquires prescription content information, patient information, and prescribing doctor information of the prescription corresponding to the received exchange number.

[0043] Note that, although the reception unit 131 receives the exchange number as prescription information from the user terminal 2, it is not limited to this, and the reception unit 131 may also receive the exchange number as prescription information from a terminal of the medical institution that generated the prescription information. In this case, in addition to the exchange number, the reception unit 131 may also receive prescription content information, patient information, and prescribing doctor information of the prescription corresponding to the exchange number, as well as the user ID of the user to link with the medication instruction request from the user.

[0044] Furthermore, the reception unit 131 acquires the medication instruction location information indicating the medication instruction location by accepting the medication instruction location for the prescribed drug from the user terminal 2, but this is not limited thereto. The reception unit 131 may also acquire the medication instruction location information indicating the medication instruction location from a terminal of the medical institution that generated the prescription information or a management device that manages the delivery location corresponding to the user. In this case, the user is assumed to previously associate their user ID with the medication instruction location information indicating the medication instruction location information as the delivery location corresponding to the user and register it in the terminal of the medical institution or the management device. Here, the management device is, for example, a server that manages My Number cards and manages the user's personal information by linking it to the My Number card. Then, the reception unit 131 acquires the medication instruction location information stored in the terminal of the medical institution or the management device in association with the user ID of the user included in the display request for the reception screen. This eliminates the need for the user to select the medication instruction location (delivery location) every time they request medication instruction, thereby reducing the burden on the user.

[0045] The reception unit 131 associates the user ID with the acquired exchange number, prescription content information, patient information, and prescribing doctor information, i.e., prescription information, and stores the associated information as part of prescription history information in the storage unit 12. The reception unit 131 also associates the user ID with the prescription information and the date and time of medication instruction, and stores the associated information as medication instruction reservation information in the storage unit 12. A person qualified to provide medication instruction at an online pharmacy can refer to the medication instruction reservation information and confirm the date and time of medication instruction and prescription information.

[0046] When the reception unit 131 receives the exchange number and the medication instruction request, the determination unit 132 determines the delivery source of the prescription drug. For example, the determination unit 132 identifies a dispensing location corresponding to an online pharmacy as the delivery source of the prescription drug. For example, the memory unit 12 stores dispensing location information indicating dispensing locations corresponding to online pharmacies. The determination unit 132 identifies the dispensing location indicated by the dispensing location information as the delivery source of the prescription drug. When there are multiple dispensing locations corresponding to the online pharmacy, the determination unit 132 identifies a dispensing location relatively close to the medication instruction location (prescribed drug delivery location) received by the reception unit 131 as the delivery source of the prescription drug.

[0047] Furthermore, the determination unit 132 determines prescription drugs corresponding to the prescription information acquired by the reception unit 131. The determination unit 132 determines prescription drugs corresponding to the prescription information based on the prescription information and prescription history information received by the reception unit 131. For example, the determination unit 132 identifies the similarity between a plurality of prescription contents corresponding to each of the plurality of prescription information included in the prescription history information stored in the storage unit 12 and the prescription content that is most similar to the prescription content corresponding to the prescription information received by the reception unit 131. For example, the determination unit 132 calculates feature amounts of the prescription contents and calculates the similarity based on the calculated feature amounts.

[0048] The determination unit 132 identifies prescription contents that are most similar to the prescription contents corresponding to the prescription information accepted by the reception unit 131, from among a plurality of prescription contents corresponding to each of a plurality of prescription information included in the prescription history information stored in the storage unit 12. The determination unit 132 determines that a prescription drug that has been previously delivered to a user and that is associated with the identified prescription contents in the prescription history information is the prescription drug that corresponds to the prescription information accepted by the reception unit 131.

[0049] The determination unit 132 also identifies a scheduled delivery date and time for the prescription drug. For example, the memory unit 12 stores delivery times required for delivery of the prescription drug from each of a plurality of delivery sources to each of a plurality of delivery locations. The determination unit 132 identifies a delivery time corresponding to the identified delivery source and the delivery location for the prescription drug to the user. For example, the determination unit 132 identifies a date and time obtained by adding the delivery time for the prescription drug to the current date and time as the scheduled delivery date and time for the prescription drug to the delivery location.

[0050] The notification unit 133 notifies the user of the scheduled delivery date and time of the prescription drug corresponding to the prescription to a prescription drug delivery location located within a predetermined range from the medication instruction location. The notification unit 133 transmits delivery schedule information indicating the scheduled delivery date and time specified by the determination unit 132 to the user terminal 2 used by the user. In this way, the user can know the date and time when the prescription drug will arrive at the delivery location before receiving medication instruction.

[0051] Furthermore, the notification unit 133 notifies the user of information about the determined prescription drug based on the similarity between the prescription drug determined by the determination unit 132 and a previously prescribed drug, which is a prescription drug handed over to the user for prescription information similar to the prescription information received by the reception unit 131. For example, the notification unit 133 determines whether the prescription drug determined by the determination unit 132 is the same as the previously prescribed drug. If the prescription drug determined by the determination unit 132 is the same as the previously prescribed drug, the notification unit 133 notifies the user terminal 2 of information indicating that the prescription drug will not be changed from the previously prescribed drug. In this way, if the prescription drug and the previously prescribed drug are the same, the user can confirm that the prescription drug they will receive is the same as the previously prescribed drug before receiving medication instructions.

[0052] If the prescription drug determined by the determination unit 132 differs from the previously prescribed drug, the notification unit 133 identifies the similarity between the prescription drug and the previously prescribed drug. If the identified similarity is less than a predetermined threshold, the notification unit 133 notifies the user terminal 2 used by the user of information indicating that the determined prescription drug may be changed to another prescription drug during medication guidance. In this way, if the similarity between the prescription drug and the previously prescribed drug is less than the predetermined threshold, the user can confirm that the notified prescription drug may be changed to another prescription drug.

[0053] Furthermore, when the reception unit 131 receives a reservation for use of the delivery location terminal 4 as an instruction location terminal, the notification unit 133 notifies a device that manages the usage status of the delivery location terminal 4 of reservation information indicating the user's reservation for use. When the reception unit 131 receives a reservation for use of the delivery location terminal 4, the notification unit 133 generates authentication information for authenticating the user at the delivery location terminal 4. The authentication information may be an exchange number. The notification unit 133 notifies a device that manages the usage status of the delivery location terminal 4 of the generated authentication information and reservation information including the reservation date and time. Furthermore, the notification unit 133 notifies the user terminal 2 of the generated authentication information, reservation date and time (date and time of medication instruction), and reservation information indicating the location of the delivery location terminal 4.

[0054] In addition, notification unit 133 transmits prescription information corresponding to the exchange number included in the medication instruction request and medication instruction reservation information including the date and time of medication instruction for the user to a pharmacy terminal (not shown) used at the online pharmacy. This allows the online pharmacy to know the schedule for medication instruction based on the medication instruction reservation information.

[0055] When the receiving unit 131 receives the exchange number as prescription information, the instruction information transmitting unit 134 instructs the delivery source of the prescription drug to be provided to the user to deliver the prescription drug to a delivery location of the prescription drug. For example, the instruction information transmitting unit 134 transmits delivery instruction information to the delivery source terminal 3 of the delivery source determined by the determining unit 132, instructing the delivery source terminal 3 to deliver the prescription drug determined by the determining unit 132 to the delivery location before medication instruction is performed based on the medication instruction request received by the receiving unit 131.

[0056] The delivery instruction information includes the exchange number received by the receiving unit 131, prescription content information, patient information, and prescribing doctor information corresponding to the exchange number, and information indicating the prescription drug determined by the determining unit 132. When the delivery source receives the delivery instruction information, it delivers the prescription drug to the delivery location, for example, in association with the exchange number. This makes it possible to identify the prescription drug corresponding to the prescription information corresponding to the exchange number at the delivery location based on the exchange number.

[0057] The reception unit 131 may receive a request to change medication instruction from the user, including the date and time of the medication instruction after the change. In this case, the reception unit 131 receives, from the user terminal 2 via the reception screen, an exchange number as prescription information corresponding to the medication instruction, a selection of the date and time of the medication instruction after the change desired by the user, and a selection of the medication instruction location, thereby receiving a change to the medication instruction reservation.

[0058] Then, the instruction information transmission unit 134 refers to the instruction reservation information stored in the memory unit 12, determines whether there is medication instruction associated with the received exchange number, and if there is medication instruction, determines whether the date and time of the changed medication instruction is earlier than the date and time of the medication instruction before the change.

[0059] If the date and time of the changed medication instruction is earlier than the date and time of the previous medication instruction, the instruction information sending unit 134 sends delivery instruction information to the delivery source terminal 3 instructing the prescription drug to be delivered to the delivery location before the date and time of the changed medication instruction. Furthermore, the instruction information sending unit 134 may perform control so as not to resend the delivery instruction information if the date and time of the changed medication instruction is later than the date and time of the previous medication instruction. In this way, when the date and time of the medication instruction is brought forward, the information processing device 1 sends delivery instruction information to the delivery source terminal 3 instructing the delivery to be earlier than the date and time of the changed medication instruction, thereby preventing the prescription drug from not arriving at the delivery location when medication instruction is given.

[0060] In response to the prescription drug being delivered to the delivery location, the acquisition unit 135 acquires prescription drug information indicating the delivered prescription drug in association with the exchange number, for example, from the delivery source terminal 3. The acquisition unit 135 stores the acquired prescription drug information in association with the acquired exchange number in the prescription history information stored in the storage unit 12.

[0061] After making a medication instruction request, the user receives medication instructions from a qualified person at the online pharmacy using the delivery location terminal 4 installed at the medication instruction location on the date and time selected by the user. The delivery location terminal 4 can provide various services in addition to the healthcare service, and displays instructions for each service on the screen when the user starts operation. The delivery location terminal 4 also displays instructions for medication instructions, which are a healthcare service, on the screen on the date and time selected by the user. This allows the user to easily select a healthcare service from among the various other services and receive medication instructions.

[0062] In this case, the relay unit 136 relays communication between the delivery location terminal 4 as the instruction location terminal and the qualified person terminal 5 used by the qualified person who provides medication instruction, and performs medication instruction. For example, the relay unit 136 receives, from the delivery location terminal 4, a request to start medication instruction for the user and authentication information for authenticating the user at the delivery location terminal 4, and authenticates the user based on the received authentication information. If the user authentication is successful, the relay unit 136 relays communication between the delivery location terminal 4 and the qualified person terminal 5, and starts medication instruction.

[0063] After medication instruction has been given to the user, the acquisition unit 135 acquires instruction result information indicating the result of the medication instruction. For example, the acquisition unit 135 acquires instruction result information indicating the result of the medication instruction from the qualified person terminal 5 of the qualified person who gave the medication instruction to the user. The instruction result information includes, for example, the exchange number included in the medication instruction request, information indicating the prescription drug to be prescribed, and information indicating whether the prescription drug is to be provided to the user based on the prescription.

[0064] If the result of the medication instruction indicated by the instruction result information acquired by the acquisition unit 135 indicates that it is permitted to provide the prescription drug to the user, the permission information sending unit 137 sends permission information indicating that it is permitted to hand over the prescription drug delivered to the delivery location to the user to at least one of the delivery location terminal 4 at the delivery location used by the user to receive medication instruction, the management terminal (not shown) that manages the prescription drug, and the user terminal 2 used by the user.

[0065] For example, the permission information is permit information that the user presents to a store clerk at the delivery location, such as a store. The permit information includes, for example, the exchange number included in the medication instruction request. The management terminal that manages the prescription drugs is, for example, a store terminal used by a store clerk at the delivery location, such as a store. If the delivery location is a locker, the management terminal may be a terminal that manages the locker and controls the opening and closing of the locker door.

[0066] Here, when the permission information transmitting unit 137 transmits the permission information to the delivery location terminal 4, the delivery location terminal 4 may print and output the permission information. This allows the user to present the permission information displayed on the user terminal 2 or the printed permission information at the delivery location and receive the prescription drug corresponding to the exchange number included in the permission information.

[0067] Furthermore, if the result information acquired by the acquisition unit 135 indicates that provision of the prescription drug to the user is not permitted, the permission information sending unit 137 sends return instruction information to the prescription drug delivery location, instructing the user to return the prescription drug to the delivery source. The return instruction information includes, for example, the exchange number included in the medication instruction request. In this case, the permission information sending unit 137 sends the return instruction information to the prescription drug delivery location to a store terminal (not shown) used by a store clerk at the prescription drug delivery location. This allows the store clerk to return the prescription drug based on the exchange number included in the return instruction information.

[0068] Note that the prescription drug determined by the determination unit 132 for the received prescription information may differ from the prescription drug specified in the medication instruction. When the prescription drug determined by the determination unit 132 differs from the prescription drug specified in the medication instruction, the reception unit 131 receives from the user a scheduled date and time for receiving the prescription drug specified in the medication instruction. Furthermore, the instruction information transmission unit 134 transmits delivery instruction information to the delivery source terminal 3 instructing the delivery of the prescription drug determined by the determination unit 132 by the scheduled date and time for receiving. Furthermore, the instruction information transmission unit 134 transmits return instruction information to the prescription drug delivery location instructing the delivery of the prescription drug determined by the determination unit 132 to the delivery source.

[0069] Furthermore, although the instruction result information includes information indicating whether or not to permit provision of a prescription drug to the user based on a prescription, this is not limited thereto. For example, the instruction result information may include information indicating a prescription drug to be prescribed to the user. In this case, the permission information sending unit 137 may compare the instruction result information acquired by the acquisition unit 135 with the contents of the prescription drug indicated in the prescription information to determine whether or not to provide the prescription drug to the user.

[0070] Specifically, if the prescription drug prescribed for the user indicated in the guidance result information matches the prescription drug indicated in the prescription information, or if the efficacy of these prescription drugs matches, the permission information sending unit 137 determines to deliver the prescription drug to the user, and if the prescription drug prescribed for the user does not match the prescription drug indicated in the prescription information and if the efficacy of these prescription drugs does not match, the permission information sending unit 137 determines not to deliver the prescription drug to the user. Then, when determining to deliver the prescription drug to the user, the permission information sending unit 137 sends permission information to at least one of the delivery location terminal 4, the management terminal that manages the prescription drug, and the user terminal 2, and when determining not to deliver the prescription drug to the user, it sends return instruction information to the prescription drug delivery location instructing the prescription drug to be returned to the delivery source.

[0071] After the user receives the prescription drug at the delivery location, the acquisition unit 135 acquires, for example, from a terminal at the medication instruction location, i.e., a store terminal at the delivery location, delivery completion information including an exchange number corresponding to the prescription drug and indicating that the prescription drug has been delivered. Upon acquiring the delivery completion information, the acquisition unit 135 stores a delivery date and time indicating the time when the delivery completion information was acquired in association with the acquired exchange number in the prescription history information stored in the storage unit 12. Note that the acquisition unit 135 may also acquire information from the terminal at the medication instruction location indicating that the prescription indicated in the prescription information was received after the medication instruction was completed.

[0072] [Processing Sequence] Next, the flow of processing in the healthcare service will be described. Fig. 4 is a sequence diagram showing the flow of processing in the healthcare service.

[0073] First, after a user visits a medical institution and is issued a prescription, the user terminal 2, in response to a user operation, transmits a display request for a reception screen for receiving an exchange number and a medication instruction reservation, including a user ID, to the information processing device 1 (S1). Upon receiving the display request, the reception unit 131 transmits the reception screen to the user terminal 2 and causes the user terminal 2 to display the reception screen (S2).

[0074] The reception unit 131 acquires a medication instruction request from the user terminal 2 via the reception screen, which includes the exchange number and delivery location information indicating the date, time and location of the medication instruction selected by the user, and requests a reservation for medication instruction (S3).

[0075] When the reception unit 131 acquires the exchange number by receiving a medication instruction request, it refers to the management server that manages prescription information to acquire prescription content information, patient information, and prescribing doctor information associated with the exchange number (S4), associates the user ID included in the display request with the acquired prescription information (exchange number, prescription content information, patient information, and prescribing doctor information), and stores the association in the memory unit 12 as part of the prescription history information.

[0076] When the receiving unit 131 receives the exchange number as prescription information, the determining unit 132 determines the delivery source (S5) and specifies the scheduled delivery date and time of the prescription drug to the delivery source (S6). The notifying unit 133 notifies the user terminal 2 of the specified scheduled delivery date and time (S7).

[0077] The instruction information sending unit 134 sends delivery instruction information to the delivery source terminal 3 instructing the delivery of the prescription drug to the delivery location of the prescription drug before the medication instruction based on the medication instruction request is executed (S8). The delivery instruction information includes the exchange number accepted by the acceptance unit 131, and the prescription content information, patient information, and prescribing doctor information corresponding to the exchange number. As a result, when the delivery source terminal 3 receives the delivery instruction information, the delivery source will deliver the prescription drug to the delivery location in association with the exchange number.

[0078] After making a medication instruction request, the user makes a request to start medication instruction to the information processing device 1 using the delivery location terminal 4 installed at the medication instruction location on the date and time of medication instruction selected by the user (S9). The relay unit 136 relays communication between the delivery location terminal 4 and the qualified person terminal 5 of the qualified person of the online pharmacy, and the qualified person of the online pharmacy provides medication instruction to the user (S10).

[0079] The acquisition unit 135 acquires instruction result information indicating the results of the medication instruction from the qualified person terminal of the qualified person who provided medication instruction to the user (S11). The permission information transmission unit 137 determines whether to permit delivery of the delivered prescription drug to the user based on the instruction result information acquired by the acquisition unit 135 (S12). When the permission information transmission unit 137 determines that delivery of the prescription drug to the user is permitted (YES in S12), it transmits permission information indicating that delivery of the prescription drug to the user is permitted to the user terminal 2 (S13). When the permission information transmission unit 137 determines that provision of the prescription drug to the user is not permitted (NO in S12), it transmits return instruction information instructing the prescription drug to be returned to the delivery location of the prescription drug (S14). When the permission information transmission unit 137 determines that delivery of the prescription drug to the user is permitted, it may transmit the permission information to the delivery location terminal 4.

[0080] [Variation 1] In the above-described embodiment, an example has been described in which medication instruction is received using the delivery location terminal 4 installed in a store such as a convenience store, but this is not limiting. The user may receive medication instruction using their own terminal. For example, the reception unit 131 may receive from the user an instruction to receive medication instruction using the user terminal 2 and also receive a prescription drug delivery location, without receiving a selection of a medication instruction location via the reception screen. Furthermore, the reception unit 131 may present prescription drug pickup locations close to the location of the user terminal 2 and receive a selection of a pickup location from the user.

[0081] Furthermore, the receiving unit 131 may receive the selection of a date and time for medication instruction that is after the scheduled delivery date and time after the notification unit 133 notifies the user of the scheduled delivery date and time. This allows the user to receive the prescribed medicine promptly after the medication instruction.

[0082] [Variation 2] Furthermore, the determination unit 132 may identify prescription information for prescription drugs that are periodically prescribed to and delivered to a user based on the prescription drug prescription history for the user. Then, the instruction information sending unit 134 may identify the next delivery time for the prescription drug of the identified prescription information based on the delivery times for the prescription drugs of the identified prescription information and prescription information similar to the identified prescription information, and send delivery instruction information to the delivery source terminal 3 to deliver the prescription drug of the prescription information to a delivery location before the prescription information is newly accepted.

[0083] In this case, the prescription drug delivered in advance, prescription information similar to the prescription drug, and the user ID are associated with each other and stored as advance delivery information in the storage unit 12. When the reception unit 131 receives an exchange number as prescription information and a request for medication instructions from the user and acquires the prescription content corresponding to the exchange number, the determination unit 132 refers to the advance delivery information and determines whether the prescription content included in the prescription information associated with the delivered prescription drug, which is associated with the user's user ID, is the same as the acquired prescription content.

[0084] If the determination unit 132 determines that the prescription contents are the same, it associates the requested prescription information with the delivered prescription drug. Then, the instruction information transmission unit 134 transmits information indicating that the prescription drug already delivered to the prescription drug delivery location is the prescription drug corresponding to the received exchange number. Thereafter, if the permission information transmission unit 137 determines to permit the prescription drug to be provided to the user based on the instruction result information acquired by the acquisition unit 135, it transmits permission to receive the delivered prescription drug. In this way, the information processing device 1 can shorten the time it takes for the user to receive the prescription drug.

[0085] [Effects of information processing device 1] As described above, the information processing device 1 according to the present embodiment accepts prescription information indicating a prescription issued to a user by a medical institution, accepts a medication instruction location from the user, notifies the user of a scheduled delivery date and time of the prescription drug corresponding to the prescription to a prescription drug delivery location within a predetermined range of the medication instruction location, and transmits instruction information to the prescription drug delivery source instructing the delivery of the prescription drug to the delivery location. If the results of the medication instruction indicate that the prescription drug is permitted to be provided to the user, the information processing device 1 transmits permission information indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user to at least one of the delivery location terminal provided at the delivery location, the management terminal that manages the prescription drug, and the user terminal used by the user. In this way, the information processing device 1 can shorten the time it takes for the user to receive the prescription drug.

[0086] Furthermore, this invention will make it possible to contribute to Goal 9 of the United Nations' Sustainable Development Goals (SDGs), which is "Build resilient infrastructure, promote inclusive and sustainable industrialization, and promote innovation and resilience."

[0087] The present invention has been described above using embodiments, but the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist of the present invention. For example, all or part of the device can be configured by functionally or physically distributing or integrating any unit. Furthermore, new embodiments resulting from any combination of multiple embodiments are also included in the embodiments of the present invention. The effects of the new embodiments resulting from the combination also have the effects of the original embodiments. [Explanation of symbols]

[0088] 1. Information processing equipment 2. User terminal 3. Delivery source terminal 4 Delivery location terminal 5. Qualified Person Terminal 11 Communications Department 12 Storage section 13 Control Unit 131 Reception 132 Decision Section 133 Notification Department 134 Instruction information transmission unit 135 Acquisition Department 136 Relay Section 137 Permission Information Transmission Unit

Claims

1. a reception unit that receives prescription information indicating a prescription issued to a user by a medical institution, receives from the user a medication instruction location where the user will receive medication instruction, and acquires location information indicating a location where the prescription drug will be delivered to the user; a notification unit that notifies the user of a scheduled delivery date and time of the prescription drug corresponding to the prescription to the delivery location within a predetermined range from the medication instruction location, and the delivery location; an instruction information sending unit that sends instruction information to a delivery source of the prescription drug to instruct the delivery source to deliver the prescription drug to the delivery location; an acquisition unit that acquires instruction result information indicating the result of the medication instruction; a permission information transmitting unit that, when the result of the medication instruction indicated by the instruction result information indicates that provision of the prescription drug to the user is permitted, transmits permission information indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user to at least one of a delivery location terminal provided at the delivery location, a management terminal that manages the prescription drug, and a user terminal used by the user; An information processing device having the above.

2. the reception unit receives a request for medication instruction for the user from an instruction place terminal provided at the medication instruction place, the permission information transmitting unit transmits the permission information to at least one of the delivery location terminal, the management terminal, and the user terminal when a result of the medication instruction implemented by the receiving unit upon receiving the request for medication instruction indicates that provision of the prescription drug to the user is permitted; The information processing device according to claim 1 .

3. the reception unit receives a reservation for use of the training location terminal, When the reception unit receives a reservation for use of the training location terminal, the notification unit notifies a device that manages a usage status of the training location terminal of reservation information indicating the reservation for use. The information processing device according to claim 2 .

4. When the reception unit receives a reservation for use of the training location terminal, the notification unit notifies a user terminal used by the user of authentication information for authenticating the user at the training location terminal. The information processing device according to claim 3 .

5. a relay unit that receives a request for the medication instruction to the user and the authentication information from the instruction location terminal, and when authentication of the user based on the received authentication information is successful, relays communication between the instruction location terminal and a terminal of a qualified person who provides the medication instruction, and starts the medication instruction; The information processing device according to claim 4 .

6. a storage unit that stores prescription history information indicating a delivery history of the prescription drug to the user, the prescription history information including prescription information previously received from the user by the reception unit and prescription drug information indicating prescription drugs delivered to the user in accordance with the prescription information; a determination unit that determines a prescription drug corresponding to the prescription information based on the prescription information and the prescription history information received by the reception unit; and the instruction information sending unit sends instruction information instructing delivery of the prescription drug determined by the determination unit to the delivery source; The information processing device according to claim 1 .

7. The notification unit notifies information about the determined prescription drug based on a similarity between the prescription drug determined by the determination unit and a past prescription drug that is a prescription drug handed over to the user for prescription information similar to the prescription information received by the reception unit. The information processing device according to claim 6 .

8. The notification unit notifies a user terminal used by the user of information indicating that the prescription drug may be changed when the similarity between the prescription drug determined by the determination unit and the previously prescribed drug is less than a predetermined threshold. The information processing device according to claim 7 .

9. When the prescription drug determined for the prescription information received by the reception unit is the same as the previously prescribed drug, the notification unit notifies the user terminal used by the user of information indicating that the prescription drug will not be changed from the previously prescribed drug. The information processing device according to claim 7 .

10. The acquisition unit acquires the instruction result information including information indicating a prescription drug to be prescribed to the user, the receiving unit, when the prescription drug determined by the determining unit for the received prescription information is different from the prescription drug specified in the medication guidance indicated by the information indicating the prescription drug included in the guidance result information, receives from the user a scheduled date and time for receiving the prescription drug specified in the medication guidance; The information processing device according to claim 7 .

11. The reception unit receives the prescription information from a user terminal used by the user or a terminal of a medical institution that generated the prescription information. The information processing device according to claim 1 .

12. the reception unit receives the medication instruction location where the user will receive medication instruction by acquiring location information indicating the medication instruction location from a user terminal used by the user, a terminal of a medical institution that generated the prescription information, or a management device that manages the medication instruction location corresponding to the user; The information processing device according to claim 1 .

13. the reception unit receives a selection of a medication instruction location from one or more medication instruction locations from a user terminal used by the user, thereby receiving the medication instruction location. The information processing device according to claim 11.

14. The acquisition unit acquires, from the delivery location, information indicating that the prescription indicated by the prescription information has been received after the medication instruction has been completed. The information processing device according to claim 1 .

15. The computer executes receiving prescription information indicating a prescription issued to a user by a medical institution, receiving from the user a medication instruction location where the user will receive medication instruction, and acquiring location information indicating a location where the prescription drug will be delivered to the user; notifying the user of a scheduled delivery date and time of the prescription drug corresponding to the prescription to the delivery location within a predetermined range from the medication instruction location, and the delivery location; sending instruction information to a delivery source of the prescription drug to instruct the delivery of the prescription drug to the delivery location; acquiring instruction result information indicating the result of the medication instruction; When the result of the medication instruction indicated by the instruction result information indicates that the prescription drug is permitted to be provided to the user, transmitting permission information indicating that the prescription drug delivered to the delivery location is permitted to be handed over to the user to at least one of a delivery location terminal provided at the delivery location, a management terminal that manages the prescription drug, and a user terminal used by the user; An information processing method comprising:

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