Information processing device, authentication system, authentication method, and program

Abstract

Provided are an information processing device, an authentication system, an authentication method, and a non-transitory computer-readable medium capable of improving user satisfaction while alleviating congestion. An information processing device (10) comprises: a destination acquisition unit (11) that acquires destination information relating to a desired destination desired by a user inside a facility; a registration unit (13) that registers, in a storage unit (12), biometric information for registration in association with the destination information; a congestion degree acquisition unit (14) that acquires, for each prescribed period, the congestion degree at a prescribed location which includes the desired destination; an authentication unit (15) that controls biometric authentication by using the user's biometric information for authentication which was acquired at each of a plurality of points inside the facility; an alternative destination proposing unit (16) that proposes to the user a priority admission ticket for an alternative destination, if biometric authentication was successful and the congestion degree of the desired destination is higher than a prescribed value; and a benefit imparting unit (17) that imparts a benefit to the user when the user uses the priority admission ticket.

Description

Technical Field

[0001] The present disclosure relates to an information processing apparatus, an authentication system, an authentication method, and program so on.

Background Art

[0002] For example, Patent Document 1 describes that in an entertainment facility, biometric information of a user used for biometric authentication is associated with a priority boarding ticket and stored, and when the biometric authentication is successful, the user can use the priority boarding ticket. Further, Patent Document 2 describes that when a user uses an area with low congestion, the user can obtain a large number of points, thereby promoting the use of the area with low congestion.

Prior Art Documents

Patent Documents

[0003]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0004] However, since the number of priority boarding tickets is limited, if a user cannot obtain a priority boarding ticket for a desired attraction, when the attraction is crowded, the user has to wait for a long time. Therefore, the satisfaction of the user cannot be improved. Also, the alleviation of congestion of the attraction cannot be achieved.

[0005] An object of the present disclosure is to provide an information processing apparatus, an authentication system, an authentication method, and program so on that can improve user satisfaction while achieving congestion alleviation.

Means for Solving the Problems

[0006] An information processing device according to a first aspect of this disclosure includes: destination information acquisition means for acquiring destination information relating to a desired destination of a user within a facility; user information registration means for registering the user's registration biometric information and the destination information in association with each other in a storage means; congestion level acquisition means for acquiring the congestion level of a predetermined location including the desired destination at predetermined intervals; authentication means for controlling biometric authentication by comparing the user's authentication biometric information acquired at each of a plurality of locations within the facility with the registration biometric information; alternative destination suggestion means for suggesting to the user a priority admission ticket to an alternative destination whose congestion level is less than or equal to the predetermined value if the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value; and benefit granting means for granting a benefit to the user when the user uses the priority admission ticket to the alternative destination.

[0007] An authentication system according to a second aspect of the present disclosure comprises authentication terminals installed at multiple locations within a facility, and an information processing device capable of communicating with the authentication terminals, wherein the information processing device comprises destination information acquisition means for acquiring destination information relating to a desired destination of a user within the facility, user information registration means for registering the user's registration biometric information and the destination information in association with a storage means, and congestion level acquisition means for acquiring the congestion level of a predetermined location including the desired destination at predetermined intervals, wherein the authentication terminal comprises authentication biometric information acquisition means for acquiring the user's authentication biometric information, and the information processing device further comprises authentication means for performing biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, alternative destination suggestion means for suggesting to the user a priority admission ticket to an alternative destination whose congestion level is less than or equal to the predetermined value if the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, and benefit granting means for granting a benefit to the user when the user uses the priority admission ticket to the alternative destination.

[0008] A third aspect of the present disclosure is an authentication method in which a computer acquires destination information relating to a user's desired destination within a facility, registers the user's registered biometric information and the destination information in association in a storage means, acquires the degree of congestion of a predetermined location including the desired destination at predetermined intervals, controls biometric authentication by comparing the user's authentication biometric information acquired at each of a plurality of locations within the facility with the registered biometric information, and if the biometric authentication is successful and the degree of congestion at the desired destination is higher than a predetermined value, proposes to the user a priority admission ticket to an alternative destination where the congestion is less than or equal to the predetermined value, and grants a benefit to the user when the user uses the priority admission ticket to the alternative destination.

[0009] The fourth aspect of this disclosure program The computer performs the following processes: acquiring destination information for a user's desired destination within the facility; registering the user's registered biometric information and the destination information in a storage means; acquiring the congestion level of a predetermined location including the desired destination at predetermined intervals; controlling biometric authentication by comparing the user's authentication biometric information acquired at each of multiple locations within the facility with the registered biometric information; if the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, proposing to the user a priority admission ticket to an alternative destination with a congestion level less than or equal to the predetermined value; and granting the user a benefit when the user uses the priority admission ticket to the alternative destination. Make it run . [Effects of the Invention]

[0010] An information processing device, authentication system, and authentication method that can alleviate congestion while also improving user satisfaction. program We can provide this. [Brief explanation of the drawing]

[0011] [Figure 1] This is a block diagram showing an example of an information processing device according to Embodiment 1. [Figure 2] It is a flowchart showing an example of the authentication method according to Embodiment 1. [Figure 3] It is a block diagram showing an example of the authentication system according to Embodiment 2. [Figure 4] It is a block diagram showing an example of the authentication terminal according to Embodiment 2. [Figure 5] It is a block diagram showing an example of the information processing apparatus according to Embodiment 2. [Figure 6] It is a diagram showing an example of the data structure of user information according to Embodiment 2. [Figure 7] It is a diagram showing an example of the data structure of congestion information according to Embodiment 2. [Figure 8] It is a diagram showing an example of the data structure of priority admission ticket information according to Embodiment 2. [Figure 9] It is a flowchart showing an example of the registration process of user information in the authentication method according to Embodiment 2. [Figure 10] It is a flowchart showing an example of the authentication method according to Embodiment 2. [Figure 11] It is a flowchart showing an example of the authentication method according to Embodiment 2. [Figure 12] It is a diagram showing an example of the display unit of the authentication terminal according to Embodiment 2. [Figure 13] It is a diagram showing an example of the display unit of the authentication terminal according to Embodiment 2.

Embodiments for Carrying Out the Invention

[0012] Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. <Embodiment 1> FIG. 1 is a block diagram showing an example of an information processing apparatus 10 according to Embodiment 1. The information processing apparatus 10 executes biometric authentication processing of a user acquired at each of a plurality of locations in an entertainment facility such as a theme park. Here, the user is a visitor to the entertainment facility. The information processing apparatus 10 can communicate with authentication terminals (not shown) installed at each of the plurality of locations in the entertainment facility. Also, the information processing apparatus 10 may be able to communicate with a user terminal (not shown) carried by the user. Further, the information processing apparatus 10 may be able to communicate with a registration terminal (not shown) installed inside and outside the entertainment facility.

[0013] As shown in FIG. 1, the information processing apparatus 10 includes a destination acquisition unit 11, a storage unit 12, a registration unit 13, a congestion level acquisition unit 14, an authentication unit 15, an alternative destination proposal unit 16, and a privilege granting unit 17.

[0014] The destination acquisition unit 11 is also called a destination information acquisition means. The destination acquisition unit 11 acquires destination information regarding a desired destination, which is a destination desired by a user in the entertainment facility. Then, the destination acquisition unit 11 supplies the acquired destination information to the registration unit 13 and the alternative destination proposal unit 16. Here, the destination is, for example, an attraction, a restaurant, or an area in the entertainment facility. Also, the destination information includes at least information regarding a predetermined position such as the position of the gate of an attraction, a restaurant, or an area. In the present embodiment, it is assumed that an authentication terminal (not shown) is arranged at the predetermined position such as an attraction. Therefore, the destination information includes at least information regarding the position (location) of the authentication terminal arranged at the desired destination.

[0015] The storage unit 12 is also called a storage means. The storage unit 12 stores at least the destination information and the registration biometric information in association with each other.

[0016] The registration unit 13 is also called the user information registration means. The registration unit 13 registers user information in the storage unit 12. Here, user information is information that associates at least destination information related to the desired destination with the user's registration biometric information. The user's registration biometric information is, for example, information extracted from a body image generated by photographing the user's body. The user's body to be photographed is at least a part of the user's body, for example, the user's face, fingers, eyes, ears, or palm. In addition, a body image acquired by photographing the user's body with one of the authentication terminals installed at each of the multiple locations in the entertainment facility may be transmitted from the authentication terminal to the information processing device 10. The information processing device 10 may also be equipped with a camera (not shown), and may use this camera to photograph the user's body and acquire a body image. Alternatively, the user's body may be photographed by the camera of a user terminal that can communicate with the information processing device 10, and the body image may be input from the user terminal to the information processing device 10.

[0017] The congestion level acquisition unit 14 is also called the congestion level acquisition means. The congestion level acquisition unit 14 acquires the congestion level of a predetermined location, including the desired destination, at predetermined intervals. For example, the congestion level acquisition unit 14 calculates the congestion level based on the number of people captured in surrounding images taken by authentication terminals installed at each of multiple locations in the entertainment facility. The calculated congestion level is supplied to the alternative destination suggestion unit 16.

[0018] The authentication unit 15 is also called the authentication means. The authentication unit 15 controls biometric authentication by comparing the user's authentication biometric information, acquired by authentication terminals installed at various locations in the entertainment facility, with the registration biometric information stored in the storage unit 12. The biometric authentication process may be performed in the information processing device 10, or in another device, such as an authentication terminal (not shown).

[0019] The alternative destination suggestion unit 16 is also called the alternative destination suggestion means. If biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the alternative destination suggestion unit 16 suggests to the user a priority admission ticket for an alternative destination where the congestion level is less than or equal to the predetermined value. Specifically, the alternative destination suggestion unit 16 sends a guidance instruction to the authentication terminal (not shown) to suggest a priority admission ticket for an alternative destination, causing the authentication terminal to output the suggestion for the priority admission ticket.

[0020] The reward granting unit 17 is also called the reward granting means. The reward granting unit 17 grants a reward to a user when the user uses a priority admission ticket to an alternative destination. For example, the reward granting unit 17 stores information about the reward in the storage unit 12 in association with the registration biometric information. The reward granting unit 17 may also transmit information about the reward to a user terminal (not shown) carried by the user.

[0021] Figure 2 is a flowchart of the authentication method according to Embodiment 1. First, the destination acquisition unit 11 acquires destination information regarding the desired destination within the entertainment facility (step S10). Next, the registration unit 13 registers the destination information and the user's registration biometric information in the storage unit 12 (step S11). Next, the congestion level acquisition unit 14 acquires the congestion level of a predetermined location including the desired destination at predetermined intervals (step S12). Next, the authentication unit 15 performs biometric authentication by comparing the registration biometric information with the authentication biometric information when it receives authentication biometric information from authentication terminals installed at each of multiple locations in the entertainment facility (step S13). If biometric authentication is unsuccessful (No in step S14), this process is terminated. On the other hand, if biometric authentication is successful (Yes in step S14), the alternative destination suggestion unit 16 then determines whether the congestion level of the desired destination is higher than a predetermined value (step S15). If the congestion level of the desired destination is less than or equal to the predetermined value (No in step S15), this process is terminated. On the other hand, if the congestion level of the desired destination is higher than a predetermined value (Yes in step S15), the alternative destination suggestion unit 16 suggests to the user a priority admission ticket for an alternative destination with a congestion level of less than or equal to the predetermined value (step S16). Next, the reward granting unit 17 grants the user a reward when the user uses the priority admission ticket for the alternative destination (step S17), and then terminates this process.

[0022] According to the information processing device 10 of Embodiment 1 described above, if the desired destination is crowded, the user is offered a priority admission ticket to an alternative destination that is less crowded. Therefore, the user can be directed to a less crowded location, thereby mitigating congestion. In addition, since users who use the priority admission ticket to the alternative destination are given benefits, user satisfaction can be improved. Thus, congestion can be alleviated while simultaneously improving user satisfaction.

[0023] The information processing device 10 includes a processor, memory, and storage device (not shown in the diagram). The storage device stores a computer program that implements the authentication method according to this embodiment. The processor loads the computer program from the storage device into the memory and executes the computer program. As a result, the processor realizes the functions of the destination acquisition unit 11, registration unit 13, congestion level acquisition unit 14, authentication unit 15, alternative destination suggestion unit 16, and benefit granting unit 17.

[0024] Alternatively, the destination acquisition unit 11, registration unit 13, congestion level acquisition unit 14, authentication unit 15, alternative destination suggestion unit 16, and reward granting unit 17 may each be implemented with dedicated hardware. Furthermore, some or all of the components of each device may be implemented by general-purpose or dedicated circuits, processors, etc., or combinations thereof. These may be configured by a single chip or by multiple chips connected via a bus. Some or all of the components of each device may be implemented by a combination of the above-mentioned circuits, etc., and programs. In addition, a CPU (Central Processing Unit), GPU (Graphics Processing Unit), FPGA (field-programmable gate array), etc., can be used as the processor.

[0025] <Embodiment 2> Next, the authentication system 100 according to Embodiment 2 will be described. Figure 3 is a block diagram showing the overall configuration of the authentication system 100 according to Embodiment 2. The authentication system 100 is a computer system that performs biometric authentication of user U in an entertainment facility such as a theme park. In the following, facial recognition will be used as an example of biometric authentication, but the system is not limited to this.

[0026] The authentication system 100 comprises authentication terminals 200-1, 200-2, ...200-i, ...200-n (1 ≤ i ≤ n, n is a positive integer) and an information processing device 300. The authentication terminals 200-1, 200-2, ...200-i, ...200-n and the information processing device 300 are able to communicate with each other via a network N. The information processing device 300 may also be able to communicate with a user terminal (not shown) carried by the user. The information processing device 300 may also be able to communicate with a registration terminal (not shown) installed inside or outside the entertainment facility. Furthermore, the authentication terminals 200-1, 200-2, ...200-i, ...200-n may be able to communicate with the user terminal using a predetermined method of short-range wireless communication. Furthermore, authentication terminals 200-1, 200-2, ...200-i, ...200-n may be able to communicate with the user terminal via network N. Network N is either a wired or wireless communication line.

[0027] Each of the authentication terminals 200-1, 200-2, ...200-i, ...200-n will, in the following text, be referred to simply as authentication terminal 200 when there is no distinction between them. The authentication terminal 200 is, for example, a digital sign, installed at each of the multiple locations 1, 2, ...location i, ...location n of an entertainment facility.

[0028] Figure 4 is a block diagram showing an example of an authentication terminal 200. As shown in Figure 4, the authentication terminal 200 includes a camera 210, a storage unit 220, a memory 230, a communication unit 240, an output unit 250, and a control unit 260.

[0029] Camera 210 takes pictures according to the control of the control unit 260. Camera 210 takes pictures of user U's face according to the control of the control unit 260. Camera 210 also takes pictures of a predetermined area around the authentication terminal 200 according to the control of the control unit 260.

[0030] The memory unit 220 is a storage device that stores programs 221 for realizing the various functions of the authentication terminal 200. The memory 230 is a volatile storage device such as RAM, and is a storage area for temporarily holding information when the control unit 260 is operating. The communication unit 240 is a communication interface with the network N.

[0031] The output unit 250 outputs the information processing results of the control unit 260. For example, the output unit 250 has a display unit 251 and an audio output unit 252. The display unit 251 is a display device that displays the information processing results of the control unit 260. The authentication terminal 200 may be equipped with an input unit (not shown) that accepts input, and the display unit 251 and the input unit may be integrated, such as a touch panel. The audio output unit 252 includes a speaker (not shown) and outputs the information processing results of the control unit 260 as audio.

[0032] The control unit 260 is a processor, or control device, that controls each component of the authentication terminal 200. The control unit 260 loads program 221 from the storage unit 220 into memory 230 and executes program 221. In this way, the control unit 260 realizes the functions of the image acquisition unit 261, the registration information acquisition unit 262, the payment unit 263, and the output control unit 264.

[0033] The image acquisition unit 261 is also called the authentication biometric information acquisition means. The image acquisition unit 261 controls the camera 210 to capture the face of user U and generate an authentication face image that includes at least the face region of user U. The image acquisition unit 261 then acquires the authentication face image and the date and time of capture from the camera 210. The image acquisition unit 261 supplies the authentication face image and the date and time of capture to the communication unit 240, and instructs the communication unit 240 to transmit the authentication face image and the date and time of capture, along with the location information of the authentication terminal 200 (location 1, location 2, ... location i, ... location n), to the information processing device 300. The image acquisition unit 261 may also control the camera 210 to capture the face of user U and generate a registration face image that includes at least the face region of user U. The image acquisition unit 261 may then supply the registration face image to the communication unit 240 and have the communication unit 240 transmit the registration face image to the information processing device 300. The registration facial image may be captured at a user terminal (not shown) and transmitted from the user terminal to the information processing device 300. Alternatively, the registration facial image may be captured at a registration terminal installed inside or outside the entertainment facility and transmitted from the registration terminal to the information processing device 300. Furthermore, the image acquisition unit 261 controls the camera 210 to photograph a predetermined area around the authentication terminal 200, thereby generating an image of the surrounding area. The image acquisition unit 261 then acquires the image of the surrounding area and the date and time of capture from the camera 210. The image acquisition unit 261 also supplies the image of the surrounding area and the date and time of capture to the communication unit 240, which then transmits the image of the surrounding area and the date and time of capture, along with the location information of the authentication terminal 200 (location 1, location 2, ... location i, ... location n), to the information processing device 300.

[0034] The registration information acquisition unit 262 acquires the registration information of user U. Here, the registration information of user U includes user U's name, address, telephone number, payment information, payment information, and benefit information. Payment information includes the card number and expiration date used for payment. Payment information includes the name of the product or service purchased by user U, the price of the product or service, and the date and time of purchase. The name of the product purchased by user U is the name of the food or beverage consumed by user U at the entertainment facility. The name of the service purchased by user U is the name of the attraction experienced by user U at the entertainment facility. Benefit information includes the number of points earned and coupons. The registration information may be entered into the authentication terminal 200 by the user U operating the input section (not shown) of the authentication terminal 200. The registration information acquisition unit 262 may be equipped with a card reader and acquire the user U's registration information by reading, for example, a driver's license or credit card. The registration information acquisition unit 262 then supplies the user U's registration information to the communication unit 240, causing the communication unit 240 to transmit the registration information to the information processing device 300. Furthermore, registration information may be transmitted from a user terminal (not shown) to the information processing device 300. Alternatively, registration information may be transmitted from registration terminals installed inside or outside the entertainment facility to the information processing device 300.

[0035] The settlement unit 263 executes the payment when facial recognition for payment is successful at the authentication terminal 200. Specifically, the settlement unit 263 obtains the information necessary for payment of user U whose facial recognition has been successful from the information processing device 300 and executes the payment. The settlement unit 263 obtains the information necessary for payment from the registration information 312C associated with user ID 312A, which is received from the information processing device 300 along with the facial recognition result. After the payment is completed, the settlement unit 263 supplies the payment information of user U to the communication unit 240 and causes the communication unit 240 to transmit the payment information to the information processing device 300.

[0036] The output control unit 264 controls the output unit 250, causing the output unit 250 to output the information processing result, and notifies the user U of the information processing result. For example, when the output control unit 264 receives a guidance instruction (described later) from the information processing device 300, it causes the output unit 250 to output a guidance instruction that suggests a priority admission ticket to an alternative destination (described later) or a desired destination (described later). Furthermore, the output control unit 264 causes the output unit 250 to output the facial recognition result, thereby informing the user U of the facial recognition result.

[0037] Figure 5 is a block diagram showing an example of an information processing device 300. As shown in Figure 5, the information processing device 300 includes a storage unit 310, a memory 320, a communication unit 330, and a control unit 340.

[0038] The memory unit 310 is a storage device that stores programs 311 for realizing each function of the information processing device 300. The memory 320 is a volatile storage device such as RAM, and is a storage area for temporarily holding information when the control unit 340 is operating. The communication unit 330 is a communication interface with the network N.

[0039] The storage unit 310 stores user information 312. Therefore, the storage unit 310 is also called a storage means. Figure 6 shows an example of user information 312. As shown in Figure 6, user information 312 is information that associates user ID 312A, registration face information 312B, registration information 312C, and destination information 312D of the desired destination. User information 312 may also include management information such as the date and time the registration face image was taken. Here, the desired destination is the destination that the user wishes to go to within the entertainment facility. The destination is, for example, an attraction, restaurant, or area of ​​the entertainment facility. The destination information 312D includes at least information about a predetermined location, such as the location of the gate of the attraction, restaurant, or area. In this embodiment, it is assumed that an authentication terminal 200 is located at the predetermined location of the attraction, etc. Therefore, the destination information 312D includes at least information about the location (point) of the authentication terminal 200 located at the desired destination.

[0040] The memory unit 310 stores congestion information 313. Figure 7 shows an example of congestion information 313. As shown in Figure 7, congestion information 313 is information that associates location 313A with congestion level 313B. Congestion level 313B is calculated by the congestion level acquisition unit 343, as will be described later.

[0041] The storage unit 310 stores priority admission ticket information 314. Figure 8 shows an example of priority admission ticket information 314. As shown in Figure 8, priority admission ticket information 314 is information that associates the user ID 314A, the type of priority admission ticket etc. 314B obtained by the user, and a flag 314C. Here, a priority admission ticket is a ticket that allows priority entry to a predetermined destination at a predetermined entry time. The type of priority admission ticket etc. 314B is information such as the name of the destination to which the priority admission ticket applies (for example, "Attraction A"), the location of the destination, and the entry time to which the priority admission ticket applies. The flag 314C is turned on when the priority admission ticket indicated in the type of priority admission ticket etc. 314B associated with the flag 314C is a priority admission ticket for an alternative destination. Here, an alternative destination is a destination proposed by the first proposal unit 345 in place of the user U's desired destination.

[0042] The control unit 340 is a processor, or control device, that controls each component of the information processing device 300. The control unit 340 loads program 311 from the storage unit 310 into the memory 320 and executes program 311. In this way, the control unit 340 realizes the functions of the destination acquisition unit 341, registration unit 342, congestion level acquisition unit 343, authentication unit 344, first proposal unit 345, benefit granting unit 346, second proposal unit 347, and notification unit 348.

[0043] The destination acquisition unit 341 is also called the destination information acquisition means. The destination acquisition unit 341 acquires destination information relating to the desired destination, which is the destination desired by user U within the entertainment facility. The destination acquisition unit 341 also supplies the destination information to the registration unit 342 and the first proposal unit 345. Here, the destination information may be specified by the user operating at least one of the authentication terminals 200 installed at each of the multiple locations in the entertainment facility, and transmitted from the authentication terminal 200 to the information processing device 300. For example, user U, whose face has been authenticated at an authentication terminal 200 installed at or near the gate of the entertainment facility, may specify the destination information by operating the input unit (not shown) of the authentication terminal 200. Alternatively, for example, user U, whose face has been authenticated at an authentication terminal 200 located at the desired destination, may specify the destination information by operating the input unit (not shown) of the authentication terminal 200. The information processing device 300 may also be equipped with an input unit (not shown) that accepts input, and the destination information may be specified by the user operating this input unit. Alternatively, a user may specify destination information by operating the input unit (not shown) of a user terminal that can communicate with the information processing device 300, and this destination information may be input to the information processing device 300 from the user terminal.

[0044] The registration unit 342 is also called the user information registration means. The registration unit 342 registers user information 312 in the storage unit 310. When the registration unit 342 receives a registration face image and registration information from the authentication terminal 200, a user terminal (not shown), or a registration terminal (not shown), it obtains registration face information 312B from the registration face image. Next, the registration unit 342 associates the user ID 312A, the registration face information 312B, the registration information 312C, and the destination information 312D received from the destination acquisition unit 341 and stores them in the storage unit 310 as user information 312. As an example, face information may be a set of feature points extracted from a face image. Specifically, the registration unit 342 detects face regions included in the registration face image, extracts feature points from the detected face regions, and uses the information of the extracted feature points as registration face information 312B. Furthermore, the registration unit 342 generates a user ID 312A. User ID 312A may also be input to the authentication terminal 200, user terminal (not shown), or registration terminal (not shown) by user U operating an input unit (not shown) of any of these terminals. Then, user ID 312A, along with the registration face image and registration information, may be transmitted to the information processing device 300 from any of the authentication terminal 200, user terminal (not shown), or registration terminal (not shown). Alternatively, a password may be transmitted to the information processing device 300 along with user ID 312A from any of the authentication terminal 200, user terminal (not shown), or registration terminal (not shown). In other words, the registration unit 342 may associate user ID 312A, password, registration face information 312B, registration information 312C, and destination information 312D and store them in the storage unit 310 as user information 312. Furthermore, if management information such as the date and time of taking the registration face image is transmitted from the authentication terminal 200, the user terminal (not shown), or the registration terminal (not shown), the registration unit 342 may associate the user ID 312A with the registration face information 312B, the registration information 312C, the destination information 312D, and the management information, and store it in the storage unit 310 as user information 312.

[0045] The congestion level acquisition unit 343 is also called the congestion level acquisition means. The congestion level acquisition unit 343 acquires the congestion level of a predetermined location, including the desired destination, at predetermined intervals. For example, the congestion level acquisition unit 343 calculates the congestion level based on the number of people captured in the surrounding image taken by the authentication terminal 200 installed at each of multiple points in the entertainment facility. Specifically, the congestion level acquisition unit 343 detects the area of ​​people from the surrounding image and calculates the number of people present in the predetermined space, i.e., the population density. Then, the congestion level acquisition unit 343 calculates the congestion level based on the population density. For example, the congestion level acquisition unit 343 calculates the congestion level such that the higher the population density, the higher the congestion level. The calculated congestion level is supplied to the first proposal unit 345 and the second proposal unit 347.

[0046] The authentication unit 344 is also called the authentication means. When the authentication unit 344 receives an authentication face image from the authentication terminal 200, it performs facial authentication (biometric authentication). The authentication unit 344 then obtains authentication face information from the authentication face image transmitted from the authentication terminal 200 and performs facial authentication by comparing the registration face information 312B with the authentication face information. The method for obtaining authentication face information from the authentication face image is the same as the method for obtaining registration face information 312B from the registration face image in the registration unit 342, so the explanation is omitted. Furthermore, if the authentication face information and the registration face information 312B match, the authentication unit 344 refers to the user information 312 and obtains the user ID 312A associated with the registration face information 312B. The authentication unit 344 then supplies the status of the face information match and the user ID 312A to the notification unit 348. Furthermore, if the authentication facial information and the registration facial information 312B match, the authentication unit 344 supplies the user ID 312A to the first proposal unit 345. Whether or not the facial information matches corresponds to the success or failure of authentication. Note that a match in facial information (match found) means that the degree of match is equal to or greater than a predetermined value. Furthermore, the authentication unit 344 performs facial recognition when user U uses the priority admission ticket, and if facial recognition is successful, it supplies user ID 312A and information such as the type of priority admission ticket to the benefit granting unit 346. The facial recognition process may also be performed by another device, such as the authentication terminal 200. In this case, the authentication unit 344 only needs to control the facial recognition process performed by the other device.

[0047] The first proposal section 345 is also called the alternative destination proposal means. The first proposal unit 345, upon successful facial recognition and if the congestion level of the desired destination is higher than a predetermined value, proposes to user U a priority admission ticket to an alternative destination with a congestion level below a predetermined value. Specifically, the first proposal unit 345 obtains destination information 312D associated with the user ID 312D received from the authentication unit 344 from the user information 312. Next, the first proposal unit 345 obtains congestion level 313B associated with the location 313A of the desired destination included in the destination information 312D from the congestion information 313. Next, the first proposal unit 345 determines whether the obtained congestion level 313B of the desired destination is higher than a predetermined value. If the congestion level 313B is higher than a predetermined value, the first proposal unit 345 instructs the communication unit 330 to send a guidance instruction to the authentication terminal 200 to propose a priority admission ticket to an alternative destination, and causes the authentication terminal 200 to output the proposal for the priority admission ticket. Furthermore, if user U obtains a priority admission ticket at the authentication terminal 200, the first proposal unit 345 adds the type of priority admission ticket, etc. 314B, to the priority admission ticket information 314 and turns on the flag 314C. Furthermore, if the congestion level 313B is higher than a predetermined value, the first proposal unit 345 supplies the user ID 312D of the user U to the second proposal unit 346.

[0048] The reward granting unit 346 is also called the reward granting means. The reward granting unit 346 grants a reward to user U when user U uses a priority admission ticket to an alternative destination. Specifically, the reward granting unit 346 refers to the type of priority admission ticket, etc. 314B associated with user ID 314A, which matches user ID 312A received from the authentication unit 344 that performed facial recognition when user U used the priority admission ticket. Next, the reward granting unit 346 refers to the flag 314C associated with the priority admission ticket used by user U from the type of priority admission ticket, etc. 314B. Then, the reward granting unit 346 determines that user U has used a priority admission ticket to an alternative destination when the flag 314C is on. The reward granting unit 346 also grants a reward to user U by adding information about the reward to the registration information 312C of user information 312. The reward granting unit 346 may also transmit information about the reward to a user terminal (not shown) carried by the user.

[0049] The second suggestion unit 347 is also called the desired destination suggestion means. The second suggestion unit 347 suggests the desired destination to user U when the congestion level of the desired destination falls below a predetermined value. The second suggestion unit 347 may also suggest a priority admission ticket to the desired destination to user U. Specifically, when the second suggestion unit 347 receives user ID 312 from the first suggestion unit 345, it obtains destination information 312D associated with user ID 312D from user information 312. Next, the second suggestion unit 347 obtains congestion level 313B associated with location 313A of the desired destination included in the destination information 312D from congestion information 313. Next, the second suggestion unit 347 determines whether the obtained congestion level 313B of the desired destination is higher than a predetermined value. If the congestion level 313B is below a predetermined value, the second suggestion unit 347 instructs the communication unit 330 to send a guidance instruction to the authentication terminal 200 to suggest a priority admission ticket for the desired destination, and causes the authentication terminal 200 to output the suggestion for the priority admission ticket.

[0050] If the facial recognition result indicates a match of facial information, i.e., successful facial recognition, the notification unit 348 notifies the authentication terminal 200 of the facial recognition result and the user ID 312A. The user ID 312A may also be included in the facial recognition result. Furthermore, the notification unit 348 may send an error notification to the authentication terminal 200 indicating that facial recognition has failed. The notification unit 348 may, but is not limited to, include the user ID 312A in the error notification.

[0051] Figure 9 is a flowchart illustrating an example of the user information registration process in the authentication method according to Embodiment 2. The following flowchart explains the process using an example where, among the authentication terminals 200-1, 200-2, 200-i, and 200-n installed at multiple locations A1, A2, ..., Ai, ...An of an entertainment facility, the user U's registration face image, registration information, and purpose information are acquired at the first location A1, which is the authentication terminal 200-1. Here, the first location A1 is, for example, the location of the authentication terminal 200-1 installed at or near the gate of the entertainment facility. However, the user U's registration face image, registration information, and purpose information may also be acquired at the user U's user terminal (not shown) or at registration terminals installed inside or outside the entertainment facility and transmitted to the information processing device 300. First, the image acquisition unit 261 of the authentication terminal 200-1 causes the camera 210 to photograph user U's face and acquire a face image for registration (step S101). Next, the registration information acquisition unit 262 of the authentication terminal 200-1 acquires user U's registration information (step S102). Next, the communication unit 240 transmits the face image for registration and the registration information to the information processing device 300 and requests user registration (step S103). Next, the destination acquisition unit 341 of the information processing device 300 causes the communication unit 330 to transmit a destination information request to the authentication terminal 200 (step S104). Next, the communication unit 240 of the authentication terminal 200-1 transmits user U's destination information to the information processing device 300 (step S105). Next, the registration unit 342 of the information processing device 300 performs user registration (step S106) and terminates this process. Specifically, the registration unit 342 generates registration face information 312B from the registration face image. The registration unit 342 also generates a user ID 312A. Then, the registration unit 342 associates the user ID 312A, the registration face information 312B, the registration information 312C, and the destination information 312D and stores them in the storage unit 310 as user information 312.

[0052] Figures 10 and 11 are flowcharts of the authentication method according to Embodiment 2. The authentication method shown in Figures 10 and 11 is performed after the user information registration process shown in Figure 9 has been completed. First, the congestion level acquisition unit 343 of the information processing device 300 acquires the congestion level of a predetermined location, including the desired destination, at predetermined intervals (step S201). Next, the image acquisition unit 261 of the authentication terminal 200-i causes the camera 210 to photograph the face of user U and acquires an authentication face image (step S202). Next, the communication unit 240 transmits the authentication face image, the date and time of capture, and location information to the information processing device 300 and makes an authentication request (step S203). Next, the authentication unit 344 of the information processing device 300 performs face authentication (step S204). Specifically, the authentication unit 344 generates authentication face information from the authentication face image, compares the authentication face information with the registration face information 312B of the user information 312, and determines that face authentication has been successful if the degree of matching of the face information is equal to or greater than a predetermined value. Next, the notification unit 348 notifies the authentication terminal 200-i of the authentication result indicating whether or not face authentication was successful and the user ID 312A (step S205). Next, if face authentication is successful, the first proposal unit 345 determines whether or not the congestion level 313B of the desired destination is higher than a predetermined value (step S206). If the congestion level 313B of the desired destination is less than or equal to the predetermined value (No in step S206), this process ends. If the congestion level 313B of the desired destination is higher than the predetermined value (Yes in step S206), the first proposal unit 345 proposes a priority admission ticket to an alternative destination with a congestion level of less than or equal to the predetermined value to user U (step S207). Then, the communication unit 330 sends a guidance instruction to the authentication terminal 200 suggesting a priority admission ticket for an alternative destination (step S208). Next, the reward granting unit 346 grants a reward to user U if user U uses the priority admission ticket for the alternative destination (step S209). Next, the second proposal unit 347 determines whether the congestion level 313B of user U's desired destination is higher than a predetermined value (step S210). If the congestion level 313B of the desired destination is higher than a predetermined value (Yes in step S210), this process ends. If the congestion level 313B of the desired destination is less than or equal to a predetermined value (No in step S210), the second proposal unit 347 proposes a priority admission ticket for the desired destination to user U (step S211).Then, the communication unit 330 sends a guidance instruction to the authentication terminal 200 suggesting a priority admission ticket for the desired destination (step S212), and the process ends.

[0053] Figure 12 shows an example of the display on the output unit 250 of the authentication terminal 200 after receiving the guidance instruction in step S208. As shown in Figure 12, the display unit 251 of the output unit 250 displays message 251A, which includes the fact that the desired destination, attraction A, is crowded, that alternative destinations, attractions B, C, and D, are available, and that a priority admission ticket for one of attractions B, C, or D is offered. The display unit 251 of the output unit 250 also displays a selectable button 251B for selecting whether or not to obtain a priority admission ticket for an alternative destination. Alternatively, the voice output unit 252 of the output unit 250 may output the message 251A by voice.

[0054] Figure 13 shows an example of the display on the output unit 250 of the authentication terminal 200 that performs facial recognition on user U using a priority admission ticket to an alternative destination. As shown in Figure 13, if facial recognition is successful, the display unit 251 of the output unit 250 displays a thank-you message 251C such as "Thank you for your cooperation in reducing congestion!!" In addition, if user U's favorite character is registered in the user information 312 in advance, the display unit 251 of the output unit 250 may display a figure 251D of the character that conveys the message 251C. The voice output unit 252 of the output unit 250 may also output the message 251C by voice.

[0055] According to the authentication system 100 of this embodiment 2 described above, if the desired destination is crowded, a priority admission ticket to an alternative destination with relatively low congestion is offered to user U. Therefore, user U can be moved to a place with relatively low congestion, thereby alleviating congestion. In addition, since user U who uses the priority admission ticket to the alternative destination is given a benefit, user U's satisfaction can be improved. Thus, congestion can be alleviated while also improving user satisfaction.

[0056] Furthermore, in the authentication system 100 according to this second embodiment, if congestion at the user U's desired destination is resolved, that desired destination is also suggested to user U. Therefore, even if a less congested destination is used, if the user's desired destination is not included among the less congested destinations, it is possible to prevent the user from being unable to use their desired destination. This further improves user satisfaction.

[0057] Furthermore, in the authentication system 100 according to this second embodiment, if congestion at the user U's desired destination is resolved, a priority admission ticket for that destination is offered to user U. This further enhances user satisfaction.

[0058] Although the above embodiments were described in terms of hardware configuration, the invention is not limited thereto. This disclosure can also be implemented by having a processor execute a computer program to perform any desired processing.

[0059] In the above example, the program can be stored and supplied to the computer using various types of non-transitory computer-readable medium. Non-transitory computer-readable medium includes various types of tangible storage medium. Examples of non-transitory computer-readable medium include magnetic storage media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical storage media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R / Ws, DVDs (Digital Versatile Discs), and semiconductor memory (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, RAMs (Random Access Memory)). Alternatively, the program may be supplied to the computer using various types of transient computer-readable medium. Examples of transient computer-readable medium include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable medium can be supplied to the computer via wired communication channels such as electric wires and optical fibers, or via wireless communication channels.

[0060] Although the present invention has been described above with reference to embodiments, the present invention is not limited thereto. Various modifications to the configuration and details of the present invention can be made that can be understood by those skilled in the art within the scope of the invention. For example, the first proposal unit 345 may propose to user U a priority admission ticket (hereinafter referred to as a "priority admission ticket for congestion avoidance") for a location where the congestion level is below a predetermined value, if the congestion level at a location other than the user U's desired destination is higher than a predetermined value. The reward granting unit 346 may then grant a reward to user U when user U uses the priority admission ticket for congestion avoidance. This makes it possible to avoid congestion regardless of the user U's desired destination.

[0061] Some or all of the above embodiments may also be described as follows, but are not limited to the following: (Note 1) A means for acquiring destination information to obtain destination information related to the desired destination of a user within the facility, A user information registration means that registers the user's biometric information for registration and the destination information in association with each other in a storage means, A congestion level acquisition means for acquiring the congestion level of a predetermined location including the aforementioned desired destination at predetermined intervals, Authentication means for controlling biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the alternative destination suggestion means proposes to the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. A means for granting benefits to the user when the user uses the priority admission ticket for the alternative destination, An information processing device equipped with the following features. (Note 2) The system further includes a desired destination suggestion means that suggests the desired destination to the user when the congestion level of the desired destination falls below a predetermined value. The information processing device described in Appendix 1. (Note 3) The aforementioned destination suggestion means proposes a priority admission ticket to the desired destination to the user. The information processing device described in Appendix 2. (Note 4) Authentication terminals installed at multiple locations within the facility, The aforementioned authentication terminal and an information processing device capable of communicating with it, Equipped with, The aforementioned information processing device is A means for acquiring destination information to obtain destination information related to the desired destination of a user within the facility, A user information registration means that registers the user's biometric information for registration and the destination information in association with each other in a storage means, A congestion level acquisition means for acquiring the congestion level of a predetermined location including the aforementioned desired destination at predetermined intervals, Equipped with, The aforementioned authentication terminal is Authentication biometric information acquisition means for acquiring the user's authentication biometric information, Equipped with, The aforementioned information processing device is Authentication means for performing biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the alternative destination suggestion means proposes to the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. A means for granting benefits to the user when the user uses the priority admission ticket for the alternative destination, An authentication system that further enhances this feature. (Note 5) The aforementioned information processing device is The system further includes a desired destination suggestion means that suggests the desired destination to the user when the congestion level of the desired destination falls below a predetermined value. The authentication system described in Appendix 4. (Note 6) The aforementioned destination suggestion means proposes a priority admission ticket to the desired destination to the user. The authentication system described in Appendix 5. (Note 7) Computers We obtain destination information regarding the desired destinations of users within the facility. The user's registration biometric information and the destination information are registered in the storage means in association with each other. The congestion level of a predetermined location, including the aforementioned desired destination, is obtained at predetermined intervals. The system controls biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information. If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the system will offer the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. When the user uses the priority admission ticket for the alternative destination, the user is granted a benefit. Authentication method. (Note 8) The aforementioned computer, When the congestion level of the desired destination falls below the predetermined value, the desired destination is proposed to the user. The authentication method described in Appendix 7. (Note 9) The aforementioned computer, The user is offered a priority admission ticket to the aforementioned desired destination. The authentication method described in Appendix 8. (Note 10) On the computer, A process to obtain destination information regarding the desired destination of a user within the facility, A process of registering the user's registration biometric information and the destination information in association with each other in a storage means, A process to obtain the degree of congestion at a predetermined location, including the aforementioned desired destination, at predetermined intervals, A process for controlling biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the process of proposing a priority admission ticket to an alternative destination with a congestion level of less than or equal to the predetermined value to the user, A process to grant a benefit to the user when the user uses the priority admission ticket for the alternative destination, A non-temporary, computer-readable medium that stores a program to execute. (Note 11) To the aforementioned computer, A process to propose the desired destination to the user when the congestion level of the desired destination falls below the predetermined value. A non-temporary computer-readable medium, as described in Appendix 10, that stores the program that executes it. (Note 12) To the aforementioned computer, A process of proposing a priority admission ticket to the desired destination to the user. A non-temporary computer-readable medium, as described in Appendix 11, that stores the program that executes it. [Explanation of Symbols]

[0062] 10,300 Information Processing Devices 100 Authentication Systems 200 Authentication Terminals 11,341 Destination acquisition unit (destination information acquisition means) 12,310 Storage unit (storage means) 13,342 Registration section (User information registration means) 14,343 Congestion level acquisition unit (congestion level acquisition means) 15,344 Authentication Unit (Authentication Method) 16 Alternative destination proposal department (alternative destination proposal means) 345 1st proposal part (alternative destination proposal means) 17,346 Reward Granting Section (Method of Granting Rewards) 347 2nd proposal section (desired destination proposal means) 261 Image acquisition unit (means for acquiring biometric information for authentication)

Claims

1. A means for acquiring destination information to obtain destination information related to the desired destination of a user within the facility, A user information registration means that registers the user's biometric information for registration and the destination information in association with each other in a storage means, A congestion level acquisition means for acquiring the congestion level of a predetermined location including the aforementioned desired destination at predetermined intervals, Authentication means for controlling biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the alternative destination suggestion means proposes to the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. A means for granting benefits to the user when the user uses the priority admission ticket for the alternative destination, An information processing device equipped with the following features.

2. The system further includes a desired destination suggestion means that suggests the desired destination to the user when the congestion level of the desired destination falls below a predetermined value. The information processing apparatus according to claim 1.

3. The aforementioned desired destination suggestion means proposes a priority admission ticket to the desired destination to the user. The information processing apparatus according to claim 2.

4. Authentication terminals installed at multiple locations within the facility, The aforementioned authentication terminal and an information processing device capable of communicating with it, Equipped with, The aforementioned information processing device is A means for acquiring destination information to obtain destination information related to the desired destination of a user within the facility, A user information registration means that registers the user's biometric information for registration and the destination information in association with each other in a storage means, A congestion level acquisition means for acquiring the congestion level of a predetermined location including the aforementioned desired destination at predetermined intervals, Equipped with, The aforementioned authentication terminal is Authentication biometric information acquisition means for acquiring the user's authentication biometric information, Equipped with, The aforementioned information processing device is Authentication means for performing biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the alternative destination suggestion means proposes to the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. A means for granting benefits to the user when the user uses the priority admission ticket for the alternative destination, An authentication system that further enhances this feature.

5. The aforementioned information processing device is The system further includes a desired destination suggestion means that suggests the desired destination to the user when the congestion level of the desired destination falls below a predetermined value. The authentication system according to claim 4.

6. Computers We obtain destination information regarding the desired destinations of users within the facility. The user's registration biometric information and the destination information are registered in the storage means in association with each other. The congestion level of a predetermined location, including the aforementioned desired destination, is obtained at predetermined intervals. The system controls biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information. If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the system will offer the user a priority admission ticket to an alternative destination where the congestion level is less than or equal to the predetermined value. When the user uses the priority admission ticket for the alternative destination, the user is granted a benefit. Authentication method.

7. The aforementioned computer, When the congestion level of the desired destination falls below the predetermined value, the desired destination is proposed to the user. The authentication method according to claim 6.

8. On the computer, A process to obtain destination information regarding the desired destination of a user within the facility, A process of registering the user's registration biometric information and the destination information in association with each other in a storage means, A process to obtain the degree of congestion at a predetermined location, including the aforementioned desired destination, at predetermined intervals, A process for controlling biometric authentication by comparing the user's authentication biometric information acquired at each of the multiple locations within the facility with the registration biometric information, If the biometric authentication is successful and the congestion level of the desired destination is higher than a predetermined value, the process of proposing a priority admission ticket to an alternative destination with a congestion level of less than or equal to the predetermined value to the user, A process to grant a benefit to the user when the user uses the priority admission ticket for the alternative destination, A program that executes the command.

9. To the aforementioned computer, A process to propose the desired destination to the user when the congestion level of the desired destination falls below the predetermined value. The program according to claim 8, which stores a program that causes to execute.

10. To the aforementioned computer, A process of proposing a priority admission ticket to the desired destination to the user. The program according to claim 9, which stores a program that causes to execute.

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