Emergency transportation system

Abstract

An emergency transportation system (100) comprises an incentive determination unit (8) that determines an incentive provided to a target transporter (300), such determination being made on the basis of burden information relating to a burden caused to the target transporter (300) due to the transport of a patient (10) and / or medical performance results that are the actual performance results of medical treatment received by the patient (10) at a medical institution (400). Due to the foregoing, it is possible to provide the emergency transportation system (100) capable of determining an incentive that counterbalances the burden on the transporter.

Description

Emergency transport system

[0001] The present disclosure relates to an emergency transport system that dispatches vehicles that are not dedicated to emergency transport for transporting patients.

[0002] There are services that provide vehicles that users can use as a means of transportation as needed, such as ride-hailing apps, taxis, and car-sharing services. Vehicles from ride-hailing apps, taxis, and car-sharing services are not intended for emergency transport, but if these vehicles could be used to transport patients, it would be possible to quickly transport patients to medical institutions when there is a shortage of ambulances.

[0003] For example, Patent Literature 1 discloses an emergency transport dispatch system that transports patients by emergency using vehicles not intended for emergency transport in cooperation with a dispatch app, etc. The invention described in Patent Literature 1 identifies a disease that is likely to occur in a patient based on the patient triage results, extracts transporters who can handle emergency transport of the patient based on the disease as transporter candidates, and determines the transporter to which the transport request is made from among them.

[0004] Japanese Patent Application Laid-Open No. 2021-86213

[0005] Here, compared to normal transport of healthy people, emergency transport of patients to medical institutions places a greater burden on transporters. However, the invention described in Patent Document 1 has a problem in that it does not take into consideration providing incentives to transporters according to the burden placed on them.

[0006] The present disclosure has been made to solve the above-mentioned problems, and aims to determine incentives that are commensurate with the burden placed on transporters by transporting patients.

[0007] The emergency transport system of the present disclosure is an emergency transport system that dispatches vehicles that are not dedicated to emergency transport to transport patients, and is characterized by comprising: a transport request receiving unit that receives a transport request of a patient who requires transport to a medical institution; an extraction unit that extracts a target transporter that can respond to the transport request based on transporter information, which is information about the transporter, and the transport request; an incentive determination information receiving unit that receives at least one of burden information regarding the burden that will be incurred by the target transporter by transporting the patient and medical results, which are the results of the medical procedures that the patient received at the medical institution; and an incentive determination unit that determines an incentive for the target transporter based on at least one of the burden information and medical results received by the incentive determination information receiving unit.

[0008] According to the present disclosure, the emergency transport system includes an incentive determination unit that determines an incentive for a target transporter based on at least one of burden information and medical performance, thereby providing an emergency transport system that can determine an incentive commensurate with the burden imposed on the transporter.

[0009] Fig. 1 is a configuration diagram showing an emergency transport system according to a first embodiment. Fig. 2 is a configuration diagram showing a modified example of the emergency transport system according to the first embodiment. Fig. 3 is a schematic diagram showing an example of a transport record according to the first embodiment. Fig. 4 is a schematic diagram showing an example of an update of transporter information according to the first embodiment. Fig. 5 is a block diagram showing an example of a hardware configuration of each component of the first embodiment. Fig. 6 is a sequence diagram showing a processing flow of the emergency transport system according to the first embodiment. Fig. 7 is a sequence diagram showing a processing flow of the emergency transport system according to the first embodiment.

[0010] An emergency transport system according to an embodiment will be described below with reference to the drawings. The emergency transport system according to the present invention is a system for dispatching vehicles that are not dedicated to emergency transport to transport patients. The following embodiment is merely an example, and the embodiment can be modified as appropriate. Furthermore, in the following embodiment, specific examples will be used as appropriate for simplicity of explanation, but the embodiment is not limited thereto. In the drawings, similar components are assigned the same reference numerals.

[0011] Embodiment 1 An emergency transport system in embodiment 1 will be described with reference to Fig. 1 and Fig. 2. Fig. 1 is a configuration diagram showing the emergency transport system of embodiment 1. Fig. 2 is a configuration diagram showing a modified example of the emergency transport system of embodiment 1.

[0012] 1 , the emergency transport system 100 is connected via a communication line such as the Internet to a management server 200a that manages a private transport service 200, a patient terminal operated by a patient 10, a medical institution terminal operated by a medical institution 400, a transport vehicle 500 of a target transporter 300, and a mobile terminal 9 owned by the target transporter 300. The emergency transport system 100 includes a transport request receiving unit 1, an extracting unit 3, an output unit 4, an incentive determination information receiving unit 5, a transport performance memory unit 6, an incentive fund determining unit 7, and an incentive determining unit 8.

[0013] The private transportation service 200 is a service that provides vehicles that are not dedicated to emergency transport, which can be used as a means of transportation as needed by users of, for example, a ride-hailing app, a taxi, or a car-sharing service. Hereinafter, a driver who drives a vehicle that is not dedicated to emergency transport will be referred to as a transporter. The transporter is registered as a driver with a taxi company, a shipping company, a ride-hailing app that is a smartphone application, or the like that provides the private transportation service 200. In the case of a ride-hailing app, the transporter owns a personal transportation vehicle 500.

[0014] When registering as a user with the private transportation service 200, the transporter registers transporter information. The transporter information registered by the transporter is then stored in the transporter information storage unit 2. The transporter information is information about the transporter who wishes to transport the patient 10 to the medical institution 400. The transporter information storage unit 2 transmits the transporter information to the extraction unit 3. In FIG. 1 , the management server 200a of the private transportation service 200 includes the transporter information storage unit 2, and the management server 200a of the private transportation service 200 and the emergency transport system 100 share the transporter information storage unit 2, but this is not limited to this. That is, the emergency transport system 100 may include the transporter information storage unit 2 within the emergency transport system 100, as shown in FIG. 2 . In this case, the emergency transport system 100 further includes a transporter information reception unit 2a. The transporter information reception unit 2a receives the transporter information registered by the transporter and transmits the transporter information to the transporter information storage unit 2 for storage.

[0015] The transporter information includes personal information of the transporter, information about the transporter's past transport experience, and information about the transport vehicle 500 used by the transporter when transporting patients. The personal information includes the transporter's name, address, age, etc. The information about transport experience also includes information about the number of times the transporter has transported patients 10 to medical institutions 400 in the past, and information about incentives the transporter has received when transporting the patient 10 in the past. The information about transport experience may also include burden information, medical performance, transport performance, and condition information, which will be described later, that relate to past transports.

[0016] The transporter information may also include real-time information such as the transporter's current location. This allows the emergency transport system 100 to determine whether the transporter is available to transport the patient 10 by referring to the transporter's current location and the patient's current location or desired pick-up location. This allows the emergency transport system 100 to prevent mismatches in extraction when the extraction unit 3 (described below) extracts target transporters 300.

[0017] The transport request receiving unit 1 receives a transport request from a patient 10 who requires transport to a medical institution 400. The transport request receiving unit 1 transmits the received transport request to the extracting unit 3. The transport request is transmitted by at least one of the patient 10 requiring transport and the patient's 10's representative. The transport request includes at least information regarding the patient's 10 condition. The patient's 10 condition includes the patient's 10 symptoms and the patient's current location. The patient's 10 symptoms also include the illness the patient 10 is suffering from, the illness the patient 10 may be suffering from, the presence and condition of external injuries, the presence and condition of bleeding, whether the patient can walk independently, etc.

[0018] Furthermore, if at least one of the patient 10 and the patient's 10 representative wishes to be picked up at a location different from the current location, the patient 10 may include information regarding the desired pick-up location in the transport request. Furthermore, if at least one of the patient 10 and the patient's 10 representative has a desired destination medical institution 400 or a regular hospital, the patient 10 may include information regarding the desired destination in the transport request.

[0019] The extraction unit 3 extracts transporters capable of responding to the transport request based on the transport request received by the transport request receiving unit 1 and the transporter information stored in the transporter information storage unit 2. Hereinafter, transporters capable of responding to the transport request extracted by the extraction unit 3 will be referred to as target transporters 300. In other words, the target transporters 300 are extracted from among the transporters stored in the transporter information storage unit 2.

[0020] The extraction unit 3 extracts transporters capable of responding to the transport request as the target transporters 300 based on the status of the patient 10 included in the transport request. A specific example of the extraction method used by the extraction unit 3 will now be described. For example, the extraction unit 3 may reference the addresses or current locations of candidate transporters and the current location or desired pick-up location of the patient 10, and extract the transporter closest to the current location or desired pick-up location of the patient 10 as the target transporter 300. Furthermore, for example, the extraction unit 3 may reference the symptoms of the patient 10 included in the transport request and information regarding transport experience included in the transporter information, and preferentially extract, as the target transporters 300, transporters who have previously transported patients 10 with symptoms similar to those of the patient 10 who sent the transport request. The method of extracting the target transporters 300 is not limited to the above example, and the extraction unit 3 may perform extraction as appropriate based on the information included in the transport request and the transporter information.

[0021] If the transport request includes information regarding the desired pick-up location, the extraction unit 3 determines the desired pick-up location as the pick-up location for the patient 10. If the transport request does not include information regarding the desired pick-up location, the extraction unit 3 determines the current location of the patient 10 as the pick-up location for the patient 10. If the transport request includes information regarding the desired transport destination, the extraction unit 3 determines the desired transport destination as the transport destination. If the transport request does not include information regarding the desired transport destination, the extraction unit 3 determines the medical institution 400 that is suitable for the patient 10 to receive treatment and closest to the pick-up location as the transport destination based on the symptoms of the patient 10 and the pick-up location for the patient 10. The extraction unit 3 also transmits to the output unit 4 the target transporter information, which is transporter information for the extracted target transporter 300, the determined pick-up location for the patient 10, information regarding the determined transport destination, and the like.

[0022] The output unit 4 outputs to the extracted target transporter 300 information such as a notice that the target transporter 300 has been selected, the pickup location of the patient 10, and information regarding the transport destination. At this time, for example, the output unit 4 sends a notification to a mobile terminal 9, tablet, PC, etc. owned by the target transporter 300. The mobile terminal 9, tablet, PC, etc. owned by the target transporter 300 is equipped with a notification receiving unit 9a that receives the notification. In addition, the output unit 4 sends target transporter information, which is transporter information of the target transporter 300, to the transportation record storage unit 6.

[0023] The target transporter 300 extracted by the extraction unit 3 receives a notification from the output unit 4, picks up the patient 10 at the pickup location, and transports the patient 10 to the determined destination. The target transporter 300 may also transmit to the extraction unit 3 a message that the target transporter 300 is unable to transport the patient 10. In this case, the extraction unit 3 excludes the target transporter 300 and then re-extracts a transporter that can respond to the transport request as the target transporter 300.

[0024] The incentive determination information receiving unit 5 receives incentive determination information as information for determining an incentive to be given to the target transporter 300. The incentive determination information receiving unit 5 transmits the received incentive determination information to the transportation record storage unit 6. The incentive is the compensation that the target transporter 300 receives for transporting the patient 10 to the medical institution 400. In the first embodiment, the incentive is described as being monetary, but is not limited to this. For example, the incentive may be something other than monetary, such as a discount on insurance points for the target transporter 300 when the target transporter 300 visits the medical institution 400, or a coupon that the target transporter 300 can use when cleaning the transportation vehicle 500.

[0025] The incentive determination information receiving unit 5 receives, as incentive determination information, burden information, which is information regarding the burden incurred by the target transporter 300 due to the transport of the patient 10. The target transporter 300 transmits the burden information to the incentive determination information receiving unit 5. The target transporter 300 may also transmit the burden information to the medical institution 400 of the transport destination. In this case, the incentive determination information receiving unit 5 may receive the burden information from at least one of the medical institution 400 and the patient 10. Furthermore, the burden information may be information regarding the symptoms of the patient 10 included in the transport request, instead of information transmitted by the target transporter 300. In other words, the burden information may be included in the transport request input by at least one of the patient 10 and the patient's representative. In this case, the transport request receiving unit 1 transmits the burden information included in the transport request to the incentive determination information receiving unit 5.

[0026] The burden information includes, for example, whether or not the patient 10 transported by the target transporter 300 is bleeding and their condition, whether or not any follow-up care such as cleaning was required following the patient 10 vomiting, etc., the illness the patient 10 is suffering from, the illness the patient 10 may be suffering from, and whether or not assistance was provided during boarding and disembarking.

[0027] The incentive determination information receiving unit 5 also receives, as incentive determination information, a medical result, which is the result of medical procedures that the patient 10 transported to the medical institution 400 underwent at the medical institution 400. At least one of the medical institution 400 and the patient 10 transmits the medical result to the incentive determination information receiving unit 5. At this time, the patient 10 may register the medical result in the medical result registration unit 10a using a smartphone application or the like after visiting the medical institution 400. The medical result registration unit 10a transmits the medical result to the incentive determination information receiving unit 5.

[0028] The medical record includes, for example, the results of medical treatments performed at the medical institution 400, such as the diagnosis by the doctor when the patient 10 was examined at the medical institution 400, the details of treatment, medical expenses, insurance points, etc.

[0029] The incentive determination information receiving unit 5 also receives, as incentive determination information, a transport record, which is the record of the target transporter 300 transporting the patient 10 to the medical institution 400. The target transporter 300 transmits the transport record to the incentive determination information receiving unit 5.

[0030] The transport record includes at least one of the transport distance and the transport time. The transport distance is the distance from the pickup location where the target transporter 300 picks up the patient 10 to the destination to which the target transporter 300 transports the patient 10. The transport time is the time required by the target transporter 300 to pick up the patient 10 at the pickup location and transport the patient 10 to the determined destination. The transport record may also include information such as the time period when the target transporter 300 transported the patient 10 and whether or not a toll road was used during the transport.

[0031] The incentive determination information receiving unit 5 may also receive condition information of the patient 10 as the incentive determination information. In this case, the transport vehicle 500 of the target transporter 300 is equipped with a driver monitoring system 500a. That is, the transport vehicle 500 of the target transporter 300 is provided with an imaging unit. The imaging unit acquires condition information of the patient 10 by capturing an image of the patient 10. The driver monitoring system 500a transmits the condition information to the incentive determination information receiving unit 5. The driver monitoring system 500a may also transmit the condition information of the patient 10 to the medical institution 400 to which the patient 10 is to be transported. This allows the emergency transport system 100 to share the condition of the patient 10 to be transported with the medical institution 400 in real time, and the acquired condition information of the patient 10 can be used for diagnosis.

[0032] The condition information includes the facial expression, complexion, pulse rate, etc. of the patient 10. The imaging unit installed in the transport vehicle 500 of the target transporter 300 acquires the condition information of the patient 10 based on the gaze, pupils, eyelid opening, facial muscle movement, and brightness values ​​of images of the skin area of ​​the patient 10.

[0033] The transportation record storage unit 6 receives and stores the incentive determination information from the incentive determination information receiving unit 5. Specifically, the transportation record storage unit 6 associates the target transporter information, which is the transporter information of the target transporter 300 extracted by the extracting unit 3, burden information, medical record, transport record, and condition information, and stores them as transportation record. The transportation record storage unit 6 transmits the information included in the transportation record to the incentive fund determining unit 7.

[0034] Here, a specific example of the transportation record stored in the transportation record storage unit 6 will be described with reference to Fig. 3. Fig. 3 is a schematic diagram showing an example of the transportation record according to the first embodiment. The following example does not limit the embodiment, and the transportation record storage unit 6 can store the target transporter information, burden information, medical record, transport record, and condition information as transportation records in appropriate association with each other.

[0035] Referring to FIG. 3 , the transportation record of the target transporter A will be described. A transport distance of "2 km" and a transport time of "15 minutes" are stored in association with the target transporter A as the transportation record. In addition, the burden information of "assistance provided during boarding and disembarking" is stored in association with the target transporter A. In addition, the medical record of "diagnosis result: fracture," "treatment details: X-ray, examination, immobilization with a cast," and "medical expenses: 10,000 yen" is stored in association with the target transporter A. In addition, the condition information of the patient 10, "pulse rate per minute: 100," is stored in association with the target transporter A. Next, the transportation record of the target transporter B will be described. A transport distance of "5 km" and a transport time of "30 minutes" are stored in association with the target transporter B as the transportation record. In addition, the burden information of "vomiting occurred" is stored in association with the target transporter B. In addition, the medical records of "diagnosis result: cold," "treatment: prescription, medical examination," and "medical expenses: 3,000 yen" are stored in association with the target transporter B. In addition, the condition information of the patient 10, "pulse rate: 90 beats per minute," is stored in association with the target transporter B.

[0036] As described above, each time a transport is performed, the transport record storage unit 6 associates the target transporter information, the burden information of the target transporter 300, the medical record for the patient 10 transported by the target transporter 300, the transport record of the target transporter 300, and the condition information of the patient 10 transported by the target transporter 300, and stores the information as the transport record of the target transporter 300. The transport record storage unit 6 then appropriately combines the information included in the transport record and transmits it to the incentive fund determination unit 7.

[0037] Here, the source of the incentive given to the target transporter 300 may be at least one of health insurance money and a pool of money preset in the emergency transport system 100. This allows the emergency transport system 100 to reduce the burden on the patient 10 of paying the incentive to the target transporter 300. However, if the patient 10 sends a transport request to the transport request receiving unit 1 for fraudulent purposes despite the absence of an emergency transport need, and the target transporter 300 transports the patient 10 to the medical institution 400, there is a risk that the incentive given to the target transporter 300 will be paid from at least one of the health insurance money and a pool of money preset in the emergency transport system 100. Therefore, the incentive resource determination unit 7 determines whether the source of the incentive should be at least one of the health insurance money and a pool of money preset in the emergency transport system 100.

[0038] The incentive resources determination unit 7 receives the transportation record of the target transporter 300 from the transportation record storage unit 6 and transmits the transportation record to the incentive determination unit 8. At this time, the incentive resources determination unit 7 determines whether the incentive determination information receiving unit 5 has received at least one of the burden information and the medical record. If neither the burden information nor the medical record is present, it is assumed that the patient 10 has sent a transportation request to the transportation request receiving unit 1 for fraudulent purposes, even though emergency transport is not necessary. Therefore, if the incentive determination information receiving unit 5 determines that it has received at least one of the burden information and the medical record, the incentive resources determination unit 7 determines that the source of the incentive for the target transporter 300 is at least one of the health insurance payment and the pooled fund preset in the emergency transport system 100. Furthermore, if it determines that the incentive determination information receiving unit 5 has not received either the burden information or the medical record, the incentive resources determination unit 7 determines that the source of the incentive for the target transporter 300 is a source other than the health insurance payment and the pooled fund preset in the emergency transport system 100. Furthermore, if the source of the incentive for the target transporter 300 is a source other than health insurance payments and a pool of funds preset in the emergency transport system 100, the incentive resource determination unit 7 may use at least one of a deposit in the patient's 10 bank account and the patient's 10 credit card as the source of the incentive for the target transporter 300. In this case, the transport request receiving unit 1 may only receive transport requests from patients 10 who have pre-registered at least one of bank account information and credit card information. This allows the incentive resource determination unit 7 to send transport requests to the transport request receiving unit 1 for fraudulent purposes and cause the incentive to be paid to the target transporter 300 for patients 10 who are transported to the medical institution 400 by the target transporter 300 despite not requiring emergency transport.

[0039] It is also conceivable that the target transporter 300 may send fabricated burden information to the incentive determination information receiving unit 5 for fraudulent purposes in an attempt to fraudulently obtain a higher incentive than the actual amount. Therefore, the incentive resources determination unit 7 may determine only whether the medical results have been received by the incentive determination information receiving unit 5. In this case, if it is determined that the medical results have been received by the incentive determination information receiving unit 5, the incentive resources determination unit 7 determines that the source of the incentive for the target transporter 300 is at least one of the health insurance payment and a pool of funds preset in the emergency transport system 100. Furthermore, if it is determined that the medical results have not been received by the incentive determination information receiving unit 5, the incentive resources determination unit 7 determines not to award an incentive to the target transporter 300. This prevents the incentive resources determination unit 7 from awarding an incentive to a target transporter 300 who has fabricated burden information for fraudulent purposes.

[0040] The incentive determination unit 8 determines the incentive to be given to the target transporter 300 based on the information included in the transportation record received from the incentive funds determination unit 7. That is, the incentive determination unit 8 determines the incentive to the target transporter 300 associated with at least one of the burden information and the medical care record included in the transportation record received from the incentive funds determination unit 7, based on at least one of the burden information and the medical care record. Furthermore, the incentive determination unit 8 may determine the incentive to the target transporter 300 associated with the transportation record and the medical care record, based further on at least one of the transportation record and the medical care record included in the transportation record received from the incentive funds determination unit 7. In this case, the transportation record includes information regarding at least one of the transportation distance and the transportation time.

[0041] The incentive determination unit 8 determines the incentive to be given to the target transporter 300 based on at least one of the burden information contained in the transportation results received from the incentive resource judgment unit 7 and the medical results, and the greater the burden on the target transporter 300 due to the transportation of the patient 10, the higher the incentive to be given to the target transporter 300.

[0042] For example, if the burden information includes information such as "Patient 10 is bleeding," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to post-processing, such as cleaning, of the transport vehicle 500, compared to when the information does not include the information, and determines a higher incentive to be given to the target transporter 300. Furthermore, if the burden information includes information regarding "a disease that the patient 10 has or may have," the incentive determination unit 8 determines an incentive according to the "disease that the patient 10 has or may have." For example, if the "disease that the patient 10 has or may have" is "COVID-19," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to transporting a highly contagious patient 10, compared to when the "disease that the patient 10 has or may have" is "a cold (caused by rhinovirus, etc.)," ​​and determines a higher incentive to be given to the target transporter 300. Furthermore, for example, if the burden information includes information such as "patient 10 vomited," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to post-processing such as cleaning of the transport vehicle 500, compared to when the information "patient 10 vomited" is not included, and determines a higher incentive to be given to the target transporter 300. Furthermore, for example, if the burden information includes information such as "assistance was provided while the patient 10 was getting on and off," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to assistance with the patient 10 getting on and off, compared to when the information "assistance was provided while the patient 10 was getting on and off" is not included, and determines a higher incentive to be given to the target transporter 300.

[0043] Furthermore, for example, if the medical results include information such as "Diagnosis: COVID-19," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the transport of a highly contagious patient 10 compared to when the medical results include information such as "Diagnosis: Cold (caused by rhinovirus, etc.)," ​​and determines a higher incentive to be given to the target transporter 300. Furthermore, for example, if the medical results include information such as "Treatment: Medication Prescription," the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the transport of a patient 10 requiring a medication prescription compared to when the medical results do not include information such as "Treatment: Medication Prescription," and determines a higher incentive to be given to the target transporter 300. Furthermore, for example, if the medical results include information regarding "medical expenses," the incentive determination unit 8 determines an incentive based on the "medical expenses." For example, when the "medical expenses" included in the medical results are equal to or greater than a predetermined threshold, the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the transport of a more severely ill patient 10 compared to when the "medical expenses" are less than the predetermined threshold, and determines a higher incentive to be given to the target transporter 300. Also, for example, when the "insurance points" included in the medical results are equal to or greater than a predetermined threshold, the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the transport of a more severely ill patient 10 compared to when the "insurance points" are less than the predetermined threshold, and determines a higher incentive to be given to the target transporter 300.

[0044] Furthermore, the incentive determination unit 8 determines a higher incentive to be given to the target transporter 300, the greater the burden on the target transporter 300 due to transporting the patient 10, based on at least one of the transport record and the condition information included in the transport record received from the incentive resource determination unit 7. Furthermore, for example, when the "transport distance" included in the transport record is longer than a predetermined distance, the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the long-distance transport compared to when the "transport distance" is equal to or shorter than the predetermined distance, and determines a higher incentive to be given to the target transporter 300.

[0045] Furthermore, for example, if the "pulse rate per minute" included in the condition information is greater than a predetermined value, the incentive determination unit 8 determines that the burden on the target transporter 300 has increased due to the transportation of a patient 10 who is in a more agitated state compared to when the "pulse rate per minute" is less than the predetermined value, and determines the incentive to be given to the target transporter 300 to be higher.

[0046] Although the above describes a specific example of when the incentive determination unit 8 determines the incentive to be given to the target transporter 300, the present invention is not limited to this. For example, the incentive determination unit 8 can determine the incentive to be given to the target transporter 300 by combining information included in the transport record based on at least one of the burden information and the medical record.

[0047] Furthermore, the incentive determination unit 8 may determine the incentive to be given to the target transporter 300 by referring to the target transporter information and the transport record. For example, the incentive determination unit 8 refers to the transport experience of the target transporter 300 included in the target transporter information and the symptoms of the patient 10 included in at least one of the burden information and the medical record. Then, when the target transporter 300 transports a patient 10 with a symptom for which the target transporter 300 has no transport experience, the incentive determination unit 8 may determine that the burden on the target transporter 300 has increased due to dealing with the patient 10 with a symptom for which the target transporter 300 has no transport experience compared to when the target transporter 300 transports a patient 10 with a symptom for which the target transporter 300 has transport experience, and may determine a higher incentive to be given to the target transporter 300.

[0048] Furthermore, when the incentive determination information receiving unit 5 receives burden information included in the transportation request from the transportation request receiving unit 1, the incentive determination unit 8 calculates, based on the burden information, a predicted incentive value, which is a predicted amount of incentive to be generated by responding to the transportation request. For example, the incentive determination unit 8 calculates the amount of incentive to be determined when the burden information after transportation sent from the target transporter 300 includes information that "patient 10 is bleeding," as the predicted incentive value when the burden information received by the incentive determination information receiving unit 5 from the transportation request receiving unit 1 includes information that "patient 10 is bleeding." The incentive determination unit 8 transmits the calculated predicted incentive value to the output unit 4.

[0049] At this time, the output unit 4 outputs to the target transporter 300 information such as the fact that the transporter has been selected, the pick-up location of the patient 10, and the transport destination, as well as the predicted incentive value calculated by the incentive determination unit 8.

[0050] Furthermore, the incentive determination unit 8 transmits incentive information, which is information relating to the determined incentive, to the output unit 4. The incentive information includes information contained in the transportation record that was used as the basis for determining the incentive, and information such as the amount of the incentive.

[0051] The output unit 4 transmits the incentive information received from the incentive determination unit 8 to the target transporter 300. At this time, for example, the output unit 4 may transmit a notification of the incentive information to a mobile terminal 9, tablet, PC, etc. owned by the target transporter 300.

[0052] Furthermore, the output unit 4 may pay the incentive determined by the incentive determination unit 8 to the target transporter 300. That is, the output unit 4 may be configured to transfer the incentive to a bank account or the like of the target transporter 300. In this case, the source of the incentive may be at least one of health insurance payments and a pool of funds preset within the emergency transport system 100. In this way, the emergency transport system 100 can reduce the burden on the patient 10 of paying the incentive to the target transporter 300.

[0053] The output unit 4 can notify the target transporter 300 of the details of the incentive by sending incentive information and / or remitting the incentive.

[0054] The output unit 4 also transmits the incentive information received from the incentive determination unit 8 to the transporter information storage unit 2. The transporter information storage unit 2 stores the incentive information received from the output unit 4 in association with the transporter information of the target transporter 300 who has been given the incentive. At this time, the transporter information storage unit 2 updates the transporter information of the target transporter 300 based on at least one of the burden information and medical performance included in the incentive information.

[0055] A specific example of when the transporter information storage unit 2 updates transporter information will be described with reference to Fig. 4. Fig. 4 is a schematic diagram showing an example of updating transporter information in embodiment 1. The following example does not limit the embodiment, and the transporter information storage unit 2 can appropriately update the transporter information of the target transporter 300 based on at least one of the burden information and medical performance included in the incentive information.

[0056] In FIG. 4 , transporter A, extracted by the extraction unit 3 as the target transporter 300, has transport experience transporting patients A, B, and C, all of whom were slightly injured, prior to transport, and this transport experience is stored in the transporter information storage unit 2. The transporter information stored in the transporter information storage unit 2 also indicates that transporter A is capable of transporting only patients with minor injuries. Here, the transporter information storage unit 2 stores sprains and the like as minor injuries, injuries accompanied by bleeding as moderate injuries, and injuries accompanied by fractures as serious injuries. Based on the transport experience included in transporter A's transporter information and the condition of patient D included in the transport request, the extraction unit 3 extracts transporter A as the target transporter 300 to transport patient D, who has minor injuries similar to those experienced by transporter A. The incentive determination unit 8 determines incentive information to be given to transporter A and transmits the incentive information to the transporter information storage unit 2. The transporter information storage unit 2 adds the incentive information for transporting patient D to transporter A's transport experience and stores it. Here, if the number of slightly injured patients that a transporter has transported is four or more, the transporter information storage unit 2 updates the transporter information of that transporter so that the patients that the transporter can handle change from only slightly injured to slightly injured and moderately injured patients. In this case, the number of slightly injured patients that transporter A has transported is four, so the transporter information storage unit 2 updates the transporter information of transporter A so that the patients that transporter A can handle are slightly injured and moderately injured.

[0057] Next, an example of the hardware configuration of each component in the first embodiment, namely, the transport request receiving unit 1, the extraction unit 3, the output unit 4, the incentive determination information receiving unit 5, the transport record storage unit 6, the incentive determination unit 8, and the incentive resource determination unit 7, will be described. Fig. 5 is a block diagram showing an example of the hardware configuration of each component in the first embodiment. Each component of the emergency transport system 100 may be a processing circuit 11, which is dedicated hardware, as shown in Fig. 5A, or a processor 12 that executes a program stored in a memory 13, as shown in Fig. 5B.

[0058] 5A, when each component of the emergency transport system 100 is dedicated hardware, the processing circuitry 11 may be, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC (Application Specific Integrated Circuit), an FPGA (Field-Programmable Gate Array), or a combination thereof. The functions of each component of the emergency transport system 100 may be realized by the processing circuitry 11, or the functions of each unit may be realized by a single processing circuitry 11.

[0059] As shown in FIG. 5B , when each component of the emergency transport system 100 is a processor 12, the function of each unit is realized by software, firmware, or a combination of software and firmware. The software or firmware is written as a program and stored in the memory 13. The processor 12 realizes each function of each component of the emergency transport system 100 by reading and executing the program stored in the memory 13. That is, each component of the emergency transport system 100 includes the memory 13 for storing a program that, when executed by the processor 12, results in the execution of each step shown in FIGS. 6 and 7 (described below). It can also be said that these programs cause a computer to execute the procedure or method of each component of the emergency transport system 100.

[0060] Here, the processor 12 refers to, for example, a CPU (Central Processing Unit), processing device, arithmetic device, processor, microprocessor, microcomputer, or DSP (Digital Signal Processor). The memory 13 may be, for example, a non-volatile or volatile semiconductor memory such as a RAM (Random Access Memory), a ROM (Read Only Memory), a flash memory, an EPROM (Erasable Programmable ROM), or an EEPROM (Electrically EPROM), a magnetic disk such as a hard disk or a flexible disk, or an optical disk such as a minidisc, a CD (Compact Disc), or a DVD (Digital Versatile Disc).

[0061] It should be noted that some of the functions of the components of the emergency transport system 100 may be realized by dedicated hardware, and some by software or firmware. In this way, the processing circuit 11 in the emergency transport system 100 can realize the above-mentioned functions by hardware, software, firmware, or a combination of these.

[0062] Next, a description will be given of the processing flow of the emergency transport system 100 in embodiment 1. Figures 6 and 7 are sequence diagrams showing the processing flow of the emergency transport system 100 in embodiment 1. Note that Figures 6 and 7 are one continuous sequence diagram, and are continuous from A to E in Figure 6 and from A to E in Figure 7.

[0063] In step S101 , the transporter information storage unit 2 provided in the management server 200 a of the private transport service 200 transmits transporter information to the extraction unit 3 .

[0064] In step S102 , the transportation request receiving unit 1 receives a transportation request for the patient 10 who needs to be transported to the medical institution 400 , and transmits the received transportation request to the extracting unit 3 .

[0065] In step S103, the extraction unit 3 extracts a transporter capable of responding to the transport request based on the transport request received by the transport request receiving unit 1 and the transporter information stored in the transporter information storage unit 2. The extraction unit 3 also transmits to the output unit 4 the target transporter information, which is the transporter information of the extracted target transporter 300, the determined pick-up and drop-off location for the patient 10, and information regarding the determined transport destination.

[0066] In step S104, if the incentive determination information receiving unit 5 has received the burden information included in the transportation request, the incentive determination unit 8 calculates an incentive prediction value, which is the predicted amount of incentive that will be generated by responding to the transportation request, based on the burden information, and transmits the calculated incentive prediction value to the output unit 4.

[0067] In step S105, the output unit 4 outputs to the extracted target transporter 300 information such as that the transporter 300 has been extracted as a target transporter 300, the patient 10's pick-up location, information regarding the transport destination, and an incentive prediction value.

[0068] In step S106, the output unit 4 transmits the target transporter information to the transport record storage unit 6.

[0069] In step S107 , the target transporter 300 transmits burden information to the incentive determination information receiving unit 5 .

[0070] In step S108, the medical institution 400 transmits the medical results to the incentive determination information receiving unit 5.

[0071] In step S109 , the target transporter 300 transmits the transport record to the incentive determination information receiving unit 5 .

[0072] In step S110, the driver monitoring system 500a of the transport vehicle 500 transmits the condition information of the patient 10 acquired by the imaging unit to the incentive determination information receiving unit 5 and the medical institution 400.

[0073] In step S111, the incentive determination information receiving unit 5 transmits and stores the received burden information, medical results, transport results, and condition information to the transport results storage unit 6. The transport results storage unit 6 associates the received target transporter information, the burden information of the target transporter 300, the medical results for the patient 10 transported by the target transporter 300, the transport results of the target transporter 300, and the condition information of the patient 10 transported by the target transporter 300, and stores them as the transport results of the target transporter 300. The transport results storage unit 6 also transmits the transport results to the incentive resource determination unit 7.

[0074] In step S112, the incentive funds determination unit 7 determines whether the received transportation record includes at least one of the burden information and the medical care record. That is, the incentive funds determination unit 7 determines whether the incentive determination information receiving unit 5 has received at least one of the burden information and the medical care record.

[0075] In step S113, if the incentive fund determination unit 7 determines that the incentive determination information receiving unit 5 has received at least one of the burden information and medical results (step S112: YES), it sets the source of the incentive for the target transporter 300 as at least one of the health insurance payment and the pooled funds preset in the emergency transport system 100, and transmits the transport results to the incentive determination unit 8.

[0076] In step S114, if the incentive fund determination unit 7 determines that the incentive determination information receiving unit 5 has not received either the burden information or the medical results (step S112: NO), the incentive fund for the target transporter 300 will be other than the health insurance payment and the pooled funds preset within the emergency transport system 100.

[0077] In step S115, the incentive determination unit 8 determines an incentive for the target transporter 300 associated with at least one of the burden information and the medical care results included in the transportation results, based on at least one of the burden information and the medical care results. The incentive determination unit 8 also transmits the incentive information to the output unit 4. The output unit 4 transmits the incentive information received from the incentive determination unit 8 to the transporter information storage unit 2.

[0078] In step S116, the transporter information storage unit 2 updates the transporter information of the target transporter 300 based on at least one of the burden information and the medical performance included in the incentive information. This completes the description of the processing flow of the emergency transport system 100 in the first embodiment.

[0079] As described above, the emergency transport system 100 of the first embodiment includes an incentive determination unit 8 that determines an incentive for the target transporter 300 based on at least one of the burden information and the medical record. With the above configuration, the emergency transport system 100 can determine an incentive commensurate with the burden placed on the transporter. For example, if the burden information includes information such as "Patient 10 is bleeding," the incentive determination unit 8 determines a higher incentive to be given to the target transporter 300 compared to when the information does not include the information. This allows the emergency transport system 100 to determine an incentive taking into account the increased burden on the target transporter 300 due to emergency transport of the patient 10 to the medical institution 400, such as cleaning the transport vehicle 500, compared to normal transport of a healthy patient. Furthermore, for example, if the medical record includes information such as "Diagnosis: COVID-19," the incentive determination unit 8 determines a higher incentive to be given to the target transporter 300 compared to when the medical record includes information such as "Diagnosis: Cold (caused by rhinovirus, etc.)." As a result, the emergency transport system 100 can determine the incentive by taking into consideration the increased burden on the target transporter 300 due to emergency transport of the patient 10, such as the transport of a highly infectious patient 10, to the medical institution 400 compared to normal transport of a healthy person. Furthermore, since an increase in the number of transporters wishing to transport the patient 10 is expected, the emergency transport system 100 can quickly transport the patient 10 to the medical institution 400 using a vehicle not intended for emergency transport when there is a shortage of ambulances, for example.

[0080] Furthermore, the incentive determination unit 8 determines the incentive for the target transporter 300 based on the condition information of the patient 10 acquired by the imaging unit installed in the transport vehicle 500 of the target transporter 300. With the above configuration, the information included in the burden information and medical performance can be further corroborated by the condition information. This allows the emergency transport system 100 to more accurately reflect the burden on the transporter in the incentive.

[0081] Furthermore, the incentive resource determination unit 7 determines whether the incentive determination information receiving unit 5 has received at least one of the burden information and the medical results. If the information has been received, the incentive resource determination unit 7 uses at least one of the health insurance payment and the preset pooled funds as the source of the incentive. If the information has not been received, the incentive resource determination unit 7 uses a source other than the health insurance payment and the preset pooled funds as the source of the incentive. This configuration allows the emergency transport system 100 to determine whether the incentive resource should be at least one of the health insurance payment and the preset pooled funds in the emergency transport system 100. This prevents the emergency transport system 100 from paying the incentive to the target transporter 300 from at least one of the health insurance payment and the preset pooled funds in the emergency transport system 100 in the case where the patient 10 fraudulently sends a transport request to the transport request receiving unit 1 despite the patient 10 not needing emergency transport and the target transporter 300 transports the patient 10 to the medical institution 400.

[0082] Furthermore, the transporter information is updated based on at least one of the burden information and the medical record. With the above configuration, the emergency transport system 100 can update the transporter information stored in the transporter information storage unit 2 to reflect the transporter's actual transport experience. This allows the emergency transport system 100 to more accurately extract target transporters 300 that can respond to transport requests.

[0083] The transport request also includes burden information input by at least one of the patient 10 and the patient's 10 representative, and the incentive determination unit 8 calculates a predicted incentive value based on the burden information included in the transport request, and the output unit 4 outputs the predicted incentive value and a notice that the target transporter 300 has been selected as the target transporter 300 to the target transporter 300. With the above configuration, the emergency transport system 100 can notify the target transporter 300 in advance of the incentive that the target transporter 300 will receive by transporting the patient 10. This allows the target transporter 300 to consider the incentive that the target transporter 300 will receive if the target transporter 300 transports the patient 10 when determining whether to transport the patient 10.

[0084] The burden information also includes information regarding at least one of the following: occurrence of bleeding in the patient 10 transported by the target transporter 300, illness that the patient 10 has or may have, occurrence of cleaning of the transport vehicle 500 of the target transporter 300 accompanying the transport of the patient 10, and assistance with getting on and off the patient 10. With the above configuration, the emergency transport system 100 can determine the incentive taking into consideration the increased burden on the target transporter 300 due to emergency transport of the patient 10 to the medical institution 400 compared to normal transport transporting a healthy person.

[0085] Furthermore, the incentive determination unit 8 determines the incentive for the target transporter 300 based on the transport performance of the target transporter 300, including at least one of the transport distance and transport time. The longer the transport distance and transport time, the higher the possibility that the patient's 10 condition will worsen, and the greater the burden on the target transporter 300. Therefore, with the above configuration, the emergency transport system 100 can more accurately reflect the burden on the transporter in the incentive.

[0086] The emergency transport system 100 refers to a transporter who drives a vehicle that is not exclusively for emergency transport as a transporter, and does not cover transporters who drive vehicles exclusively for emergency transport, such as ambulances and emergency transport vehicles under the jurisdiction of the national government, local governments, etc. Similarly, the emergency transport system 100 does not cover transporters who use vehicles originally exclusively for emergency transport for purposes other than emergency transport.

[0087] Furthermore, the output unit 4 is configured to transmit a notification that the target transporter 300 has been selected, incentive information, and a predicted incentive value to the mobile terminal 9, tablet, PC, etc. of the target transporter 300, but is not limited to this. In other words, the output unit 4 can achieve the same effect as long as it can send a notification that the target transporter 300 has been selected, incentive information, and a predicted incentive value to the target transporter 300.

[0088] 100 Emergency transport system, 200 Private transport service, 200a Management server, 300 Target transporter, 400 Medical institution, 500 Transport vehicle, 500a Driver monitoring system, 1 Transport request receiving unit, 2 Transporter information storage unit, 2a Transporter information reception unit, 3 Extraction unit, 4 Output unit, 5 Incentive determination information receiving unit, 6 Transport performance storage unit, 7 Incentive resource determination unit, 8 Incentive determination unit, 9 Mobile terminal, 9a Notification receiving unit, 10 Patient, 10a Medical performance registration unit

Claims

1. An emergency transport system that dispatches vehicles that are not dedicated to emergency transport to transport patients, comprising: a transport request receiving unit that receives a transport request of a patient requiring transport to a medical institution; an extraction unit that extracts a target transporter that can respond to the transport request based on transporter information, which is information about transporters, and the transport request; an incentive determination information receiving unit that receives at least one of burden information regarding the burden that will be incurred by the target transporter due to the transport of the patient and medical results, which are the results of medical treatment received by the patient at the medical institution; and an incentive determination unit that determines an incentive for the target transporter based on at least one of the burden information and the medical results received by the incentive determination information receiving unit.

2. The emergency transport system according to claim 1, wherein the incentive determination unit determines the incentive further based on information about the patient's condition acquired by an imaging unit installed in the transport vehicle of the target transporter.

3. An emergency transport system as described in claim 1 or 2, further comprising an incentive resource determination unit that determines whether or not the incentive determination information receiving unit has received at least one of the burden information and the medical results, and if received, sets the source of the incentive to at least one of health insurance benefits and a preset pool of money, and if not received, sets the source of the incentive to something other than health insurance benefits and a preset pool of money.

4. The emergency transport system according to any one of claims 1 to 3, wherein the transporter information is updated based on at least one of the burden information and the medical performance.

5. An emergency transport system as described in any one of claims 1 to 4, wherein the transport request includes the burden information input by at least one of the patient and the patient's representative, the incentive determination unit calculates a predicted incentive value based on the burden information included in the transport request, and the system further includes an output unit that outputs the predicted incentive value and a notice that the target transporter has been selected as the target transporter to the target transporter.

6. An emergency transport system as described in any one of claims 1 to 5, wherein the burden information includes information regarding at least one of the occurrence of bleeding in the patient transported by the target transporter, a disease that the patient is suffering from or may be suffering from, the occurrence of cleaning of the target transporter's transport vehicle associated with transporting the patient, and assistance to the patient during boarding and disembarking.

7. The emergency transport system according to any one of claims 1 to 6, wherein the incentive determination unit determines the incentive further based on the transport performance of the target transporter, including at least one of the transport distance and the transport time.

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