Mounter management system, information processing device, and information processing method

Abstract

A mounter management system (100) comprises: a first management device (110) provided at a production base including a mounting line (L); a display terminal (4) of a mounter included in the mounting line (L); a second management device (120) provided at a base of a manufacturer of the mounter; and an information processing device (200) accessible from the first management device (110), the display terminal (4) of the mounter, and the second management device (120). The information processing device (200) is provided with a control unit (202) that controls first information displayed on the first management device (110), the display terminal (4) of the mounter, or the second management device (120), on the basis of identification information for identifying an accessing person accessing the information processing device (200), and access information indicating whether or not the accessing person has accessed the information processing device (200) from the first management device (110), the display terminal (4) of the mounter, or the second management device (120).

Description

Mounting machine management system, information processing device, and information processing method

[0001] The present disclosure relates to a mounting machine management system, an information processing device, and an information processing method.

[0002] At a production site equipped with a mounting machine that mounts components on a board, work instructions, work reports, and the like are exchanged between an operator who operates the mounting machine and a manager who manages the operator.

[0003] For example, Patent Document 1 discloses that a mounting machine is provided with a message registration means for registering exchanges between operators as messages.

[0004] JP 2016-177567 A

[0005] However, at the above-mentioned production base, the messaging function of the mounting machine for communicating between various people such as managers and workers is insufficient.

[0006] Therefore, the present disclosure provides a mounting machine management system, an information processing device, and an information processing method that enable sufficient communication between various people such as managers and workers.

[0007] A mounting machine management system according to one aspect of the present disclosure comprises a first management device provided at a production base having a mounting line that produces mounting boards, a display terminal of a mounting machine provided on the mounting line, a second management device provided at a base of a manufacturer of the mounting machines, and an information processing device that can be accessed from the first management device, the display terminal of the mounting machine, and the second management device, and the information processing device comprises a control unit that controls first information displayed on the first management device, the display terminal of the mounting machine, or the second management device based on identification information that identifies an accessor accessing the information processing device and access information that is information indicating whether the accessor accessed the information processing device from the first management device, the display terminal of the mounting machine, or the second management device.

[0008] Furthermore, an information processing device according to one aspect of the present disclosure is an information processing device that can be accessed from a first management device provided in a production factory having a mounting line that produces mounting boards, a display terminal of a mounting machine provided in the mounting line, and a second management device provided at the base of a manufacturer of the mounting machines, and includes: a memory unit that stores identification information that identifies an accessor accessing the information processing device and access information that is information indicating whether the accessor has accessed the information processing device from the first management device, the display terminal of the mounting machine, or the second management device; and a control unit that controls information to be displayed on the first management device, the display terminal of the mounting machine, or the second management device based on the identification information and the access information.

[0009] Furthermore, an information processing method according to one aspect of the present disclosure is an information processing method using an information processing device that can be accessed from a first management device provided in a production factory having a mounting line that produces mounting boards, a display terminal of a mounting machine provided in the mounting line, and a second management device provided at the base of a manufacturer of the mounting machines, and includes: a memory unit storing identification information that identifies an accessor accessing the information processing device and access information that is information indicating whether the accessor has accessed the information processing device from the first management device, the display terminal of the mounting machine, or the second management device; and a control unit controlling information to be displayed on the first management device, the display terminal of the mounting machine, or the second management device based on the identification information and the access information.

[0010] These comprehensive or specific aspects may be realized by an apparatus, an integrated circuit, a computer program, or a computer-readable recording medium such as a CD-ROM, or may be realized by any combination of an apparatus, a system, a method, an integrated circuit, a computer program, and a recording medium. The recording medium may also be a non-transitory recording medium.

[0011] The mounting machine management system and the like of the present disclosure enable sufficient communication between various people such as managers and workers.

[0012] FIG. 1 is a schematic diagram showing a mounting machine management system according to an embodiment. FIG. 2 is a diagram showing an example of a UI (User Interface) having a chat function. FIG. 3 is a diagram showing an example of a UI having a chat function. FIG. 4 is a diagram showing an example of a UI displayed on a display unit of a mobile terminal or a display unit of an information device. FIG. 5 is a diagram showing an example of a UI when an application is upgraded. FIG. 6 is a diagram showing an example of a UI when an application is upgraded. FIG. 7 is a diagram showing an authority management table. FIG. 8 is a sequence diagram showing messages transmitted between a user of the authority management table and the mounting machine management system. FIG. 9 is a diagram showing a UI displayed on a display unit. FIG. 10 is a diagram showing a UI displayed on a display unit. FIG. 11 is a diagram showing a UI displayed on a display unit. FIG. 12 is a diagram showing a UI displayed on a display unit. FIG. 13 is a diagram showing a UI displayed on a display unit. FIG. 14 is a diagram showing a UI displayed on a display unit.

[0013] Hereinafter, the embodiments will be specifically described with reference to the drawings.

[0014] The embodiments described below are all comprehensive or specific examples. The numerical values, shapes, materials, components, component placement and connection configurations, steps, and step order shown in the following embodiments are merely examples and are not intended to limit the present disclosure. Furthermore, among the components in the following embodiments, components not described in independent claims are described as optional components.

[0015] In addition, each drawing is a schematic diagram and is not necessarily an exact illustration. In addition, the same components are denoted by the same reference numerals in each drawing.

[0016] (Embodiment) <Configuration and Function> First, with reference to FIG. 1, a mounting machine management system 100, an information processing device 200, and an information processing method will be described.

[0017] FIG. 1 is a schematic diagram showing a mounting machine management system 100 according to an embodiment.

[0018] 1 , the system includes a production management system 1 and a mounting machine management system 100 connected to the production management system 1 via a network 30. The mounting machine management system 100 includes a first management device 110, a second management device 120, an information device 130, a mobile terminal 140, and an information processing device 200.

[0019] The production management system 1 is a production management system for producing products. For example, the products may be mounted boards on which electronic components are mounted, semiconductors, or components. The production management system 1 includes a mounting line L, a production management device 10, and a line management device 20.

[0020] The production management device 10 is a device that supports one or more of the multiple production devices M1 to M9 included in the mounting line L by managing the production preparation work of the one or more production devices.

[0021] The production management device 10 generates and outputs production data for producing mounted boards to the mounting line L. The production management device 10 may communicate with the mounting line L wirelessly or via a wire. The wireless communication may be Wi-Fi (registered trademark), Bluetooth (registered trademark), ZigBee (registered trademark), or a specified low-power radio.

[0022] The mounting line L is a mounting line for producing products. For example, if the products are mounted boards, the mounting line L is a component mounting line for mounting electronic components on the boards. The mounting line L is equipped with multiple production devices M1 to M9.

[0023] Each of the multiple production devices M1 to M9 is a device for producing a product. The product is produced through multiple processes performed by the multiple production devices M1 to M9. For example, if the product is a mounted board, production device M1 is a loader that supplies boards to the mounting line L, and production device M2 is a solder printing device that prints solder on the board. Also, for example, if the product is a mounted board, each of the multiple production devices M3 to M7 is a component mounting device that mounts electronic components on the board, production device M8 is a reflow oven that melts the solder printed on the board, and production device M9 is an unloader that discharges the mounted board from the mounting line L. Note that the mounting line L does not need to include all of the multiple production devices M1 to M9, and may include at least one of them. Also, the mounting line L may include an inspection device that inspects boards on which solder has been printed or boards on which components have been mounted. Each of the multiple production devices M1 to M9 is an example of a mounting machine.

[0024] Each of the production devices M1 to M9 has a display terminal 4 and a notification light 3.

[0025] The display terminal 4 is a display that displays an image or a UI (display screen). When the production management system 1 receives first information between the first management device 110, the second management device 120, the information processing device 200, or the mobile terminal 140 via the network 30, the display terminal 4 displays an image or a UI based on the received first information. The UI may be a graphic user interface. Specific examples of the UI to be displayed will be described later. The first information is information for displaying an image or a UI including work instructions for a worker to perform on the production equipment on the display unit 114. The work instructions include instructions (procedures) including multiple steps until a response is taken to resolve an error that has occurred in the production equipment, instructions for performing maintenance on the production equipment, etc.

[0026] The display terminal 4 has a display control unit 4a. The display terminal 4 displays an image or UI generated by the display control unit 4a. For example, the display control unit 4a displays an image or UI indicating the first information notified from the information processing device 200 on the display terminal 4. At this time, the display control unit 4a controls the display of the first information to be displayed in a manner different from that of the first information displayed on the first management device 110. In other words, because the display terminal 4 is equipped with an application different from that installed on the first management device 110, the image or UI of the first management device 110 and the display terminal 4 are different. Therefore, the display control unit 4a displays the first information according to the image or UI displayed on the display terminal 4 in a manner different from that of the first information displayed on the display unit 114 of the first management device 110.

[0027] When the first information is a work instruction for one or more of the production devices M1 to M9, the display control unit 4a controls the display terminal 4 to transition to an image or UI corresponding to the work instruction.

[0028] The notification light 3 can notify those around it by turning on, blinking, turning off, etc. For example, when one or more of the production devices M1 to M9 receives a notification instruction from the information processing device 200 via the network 30, the notification light 3 of the production device that received the notification instruction notifies those around it.

[0029] The line management device 20 is a device that manages each of the multiple production devices M1 to M9 included in one mounting line L. The line management device 20 acquires the production data generated by the production management device 10 from the production management device 10, and causes each production device included in the mounting line L to produce a mounting board based on the production data.

[0030] For example, the mounting line L may include one production device instead of multiple production lines. Furthermore, for example, the production management system 1 may include multiple mounting lines L instead of one mounting line L. When the production management system 1 includes multiple mounting lines L, the production management system 1 may include multiple line management devices 20 for managing the respective mounting lines L.

[0031] The first management device 110 is provided at a production base having a mounting line L that produces mounting boards. The first management device 110 is a computer used by a user of the production management system 1. In other words, the first management device 110 is a computer owned by a user of the production management system 1. The user is an administrator or an operator.

[0032] The first management apparatus 110 includes a communication unit 111 , a control unit 112 , a reception unit 113 , and a display unit 114 .

[0033] The communication unit 111 exchanges information with the second control device 120, the information processing device 200, or the production control system 1 via the network 30. The communication unit 111 receives first information from the information processing device 200. The communication unit 111 may also transmit information input by a user (inquiry information) to the information processing device 200.

[0034] When the communication unit 111 receives the first information, the control unit 112 displays an image or UI indicating the received first information on the display unit 114 .

[0035] The receiving unit 113 is an input IF (Interface) that receives input from the user. The receiving unit 113 receives input for an image or UI displayed on the display unit 114. Specific examples of received input will be described later.

[0036] The display unit 114 is a display that displays an image or a UI. When the first control device 110 receives first information between the second control device 120 or the information processing device 200 via the network 30, the display unit 114 displays an image or a UI that shows the first information generated by the control unit 112 based on the received first information.

[0037] The second control device 120 is installed at the base of a manufacturer of multiple production devices M1 to M9. The second control device 120 is used by an administrator who manages the services provided by the information processing device 200. In other words, the second control device 120 is a computer owned by the administrator. The administrator is, for example, a customer service operator. The administrator provides appropriate answers to inquiries from users.

[0038] The second management apparatus 120 includes a communication unit 121 , a control unit 122 , a reception unit 123 , and a display unit 124 .

[0039] The communication unit 121 exchanges information with the first management device 110, the information processing device 200, or the production management system 1 via the network 30. The communication unit 121 receives first information from the information processing device 200. The communication unit 121 may also transmit information (answer information) input by the administrator to the information processing device 200.

[0040] When the communication unit 121 receives the first information, the control unit 122 displays an image or UI indicating the received first information on the display unit 124 .

[0041] The receiving unit 123 is an input IF that receives input from the administrator. The receiving unit 123 receives input for an image or UI displayed on the display unit 124. Specific examples of received input will be described later.

[0042] The display unit 124 is a display that displays an image or a UI. When the second control device 120 receives first information between the first control device 110 or the information processing device 200 via the network 30, the display unit 124 displays an image or a UI that shows the first information generated by the control unit 122 based on the received first information.

[0043] The information device 130 is a computer installed at a production base and cannot access the information processing device 200. The information device 130 is, for example, a production planning device, a production data creation device, a feeder setup support device, an electronic kanban, a wearable terminal, or the like.

[0044] The information device 130 includes a communication unit 131 , a control unit 132 , a display unit 134 , and a detection unit 135 .

[0045] The communication unit 131 exchanges information with the first control device 110, the second control device 120, the information processing device 200, or the production control system 1 via the network 30. The communication unit 131 receives first information from the information processing device 200. The communication unit 131 may also transmit information input by a user (inquiry information) to the information processing device 200.

[0046] When the communication unit 131 receives the first information, the control unit 132 displays an image or a UI on the display unit 134 based on the received first information.

[0047] The display unit 134 is a display that displays an image or a UI. The display unit 134 displays the image or the UI generated by the control unit 132.

[0048] The detection unit 135 detects the presence of an accessing person in the vicinity of the information device 130. The detection unit 135 outputs a detection result indicating the presence or absence of an accessing person in the vicinity of the information device 130 to the information processing device 200. The detection unit 135 detects, for example, a user ID when accessing the information device 130, production equipment, etc., or performs detection by personal identification using a floor camera installed at the production base.

[0049] The accessor is a user, such as a worker or administrator, who has the authority to access the information processing device 200 from either the first management device 110, the display terminal 4 of each of the multiple production devices M1 to M9, or the second management device 120.

[0050] The mobile terminal 140 is a terminal carried by the accessing person. The mobile terminal 140 exchanges information with the first management device 110, the second management device 120, the information processing device 200, or the production management system 1 via the network 30. The mobile terminal 140 includes a display unit 141. The mobile terminal 140 is, for example, a smartphone, a tablet terminal, or the like.

[0051] Display unit 141 of mobile terminal 140 displays an image or UI generated by a control unit of mobile terminal 140. For example, the control unit causes display unit 141 to display an image or UI indicating second information that is different from first information notified from information processing device 200. The second information is, for example, information for notifying the worker that a notification (message) has been received from information processing device 200.

[0052] The information processing device 200 is a server device that provides services to users. For example, the information processing device 200 controls the first information displayed on the first management device 110, the display terminals 4 of one or more production devices, or the second management device 120, and executes processing to resolve an error indicated by error information based on error information indicating an error that has occurred in the production management system 1.

[0053] The information processing device 200 includes a communication unit 201, a control unit 202, a storage unit 203, and a notification destination setting unit 205. The information processing device 200 may be a cloud server. In this case, the information processing device 200 does not need to include the storage unit 203.

[0054] The communication unit 201 exchanges information with the first control device 110, the second control device 120, and the production control system 1 via the network 30. In other words, the information processing device 200 can be accessed from the first control device 110, the display terminals 4 of the multiple production devices M1 to M9, and the second control device 120.

[0055] The communication unit 201 acquires error information related to an error in the production management system 1 from the production management system 1. The communication unit 201 may acquire the error information from the production management device 10, from the line management device 20, or from the mounting line L.

[0056] The communication unit 201 may also acquire a log relating to at least one of the operation and status of the production management system 1. The communication unit 201 may acquire logs periodically. For example, the communication unit 201 may acquire a log that has newly occurred in the production management system 1 since the previous acquisition. The communication unit 201 may acquire one log or multiple logs.

[0057] The control unit 202 controls the first information displayed on the first management device 110, the display terminal 4 of the production device, or the second management device 120 based on identification information that identifies the accessor accessing the information processing device 200 and access information that indicates whether the accessor accessed the information processing device 200 from the first management device 110, the display terminal 4 of the production device, or the second management device 120.

[0058] The control unit 202 controls the first information displayed on the first management device 110, the display terminal 4 of each of the multiple production devices M1 to M9, or the second management device 120 based on the identification information, group information that groups multiple pieces of identification information, and access information.

[0059] The plurality of pieces of identification information are linked to one or more pieces of group information. The group information is information that is grouped into one or more groups according to the role of the accessor. Therefore, each of the plurality of pieces of identification information is linked to group information according to the role of the accessor.

[0060] The control unit 202 controls the first information displayed on the first control device 110, the display terminals 4 of the production devices M1 to M9, or the second control device 120 based on the group information.

[0061] The control unit 202 allows the notification destination setting unit 205 to set one or more production devices as notification destinations. In this case, the control unit 202 outputs a notification instruction to one or more production devices set as notification destinations among the multiple production devices M1 to M9. The notification lights 3 of the one or more production devices set as notification destinations notify the surrounding area in response to the notification instruction. In this way, the control unit 202 causes the notification lights 3 of the one or more production devices set as notification destinations to issue a notification.

[0062] The control unit 202 generates first information for displaying an image or UI on the display unit 114 of the first management device 110, and transmits the generated first information to the first management device 110 via the communication unit 201. As a result, the control unit 202 causes the display unit 114 of the first management device 110 to display an image or UI based on the first information.

[0063] The control unit 202 causes the display unit 114 to display, in an image or UI, one message together with process information indicating which process among the multiple processes the message corresponds to. The message is generated by at least one of the information processing device 200, the first control device 110, and the second control device 120. In other words, the message may be generated by the information processing device 200, the first control device 110, or the second control device 120.

[0064] The messages generated by the information processing device 200 may be messages automatically generated based on a predetermined algorithm, or may be messages input by a supervisor at a support center. The messages generated by the first control device 110 are generated based on user input to the first control device 110. The messages generated by the second control device 120 are generated based on user input to the second control device 120. In other words, the messages generated by the information processing device 200 are messages automatically generated by a computer, and the messages generated by the first control device 110 and the second control device 120 are messages generated based on user input.

[0065] The notification destination setting unit 205 sets a notification destination to which information is to be notified. For example, the notification destination setting unit 205 acquires a detection result obtained from the detection unit 135 of the information device 130 and access information, which is information indicating whether the accessor has accessed the information processing device 200. The notification destination setting unit 205 sets the information device 130 to be notified of second information different from the first information based on the detection result from the detection unit 135 and the access information. Specifically, if the access information indicates that the accessor is not accessing the information processing device 200 and the detection result by the detection unit 135 indicates that the accessor is present in the vicinity of the information device 130, the accessor will not be able to recognize the message notified to him / her. Therefore, in order to allow the accessor to recognize the notified message, the notification destination setting unit 205 notifies the information device 130, which is the set notification destination, of the second information different from the first information. As a result, the second information is notified to the information device 130 located near the accessor, allowing the accessor to recognize the second information notified to the information device 130.

[0066] Furthermore, the notification destination setting unit 205 acquires access information, which is information indicating whether the accessor has accessed the information processing device 200. The notification destination setting unit 205 notifies the mobile terminal 140 of the second information based on the access information. Specifically, if the access information indicates that the accessor has not accessed the information processing device 200, the accessor is located far from the information device 130 or the like and therefore cannot recognize the message notified to the accessor. Therefore, in order to allow the accessor to recognize the notified message, the notification destination setting unit 205 notifies the mobile terminal 140 of the accessor, which is equipped with the display unit 141, of the second information, which is different from the first information.

[0067] Next, the UI 420 displayed on the first control device 110, the display terminal 4 of the production device, or the second control device 120 will be described with reference to FIGS. 2 and 3. FIG.

[0068] 2 and 3 are diagrams showing an example of a UI 420 having a chat function. Fig. 2 illustrates an example of a case where a user inquires about support. Fig. 3 illustrates an example of a case where a user communicates with the information processing device 200 or an administrator using the chat function.

[0069] 2, when a user makes an inquiry to the support center of the information processing device 200, a UI 420 is displayed on the first control device 110, the display terminal 4 of the production device, or the second control device 120. The UI 420 includes progress information 421 and information 422 related to the inquiry.

[0070] The progress information 421 indicates a procedure including multiple steps for inquiring about support when an error occurs. The multiple steps indicated by the progress information 421 are reception, notification, investigation, investigation report, response, and completion. Reception includes, for example, accepting the occurrence of an error or accepting an inquiry about the error from a user. Notification is, for example, notification of an error to the first management device 110, the display terminal 4 of the production device, or the second management device 120. Investigation is, for example, an investigation to identify the cause of the error from the error or a log. Investigation report is, for example, a report of the cause of the error identified as a result of the investigation. Response is, for example, a response to resolve the error. Completion indicates the completion of the multiple steps indicated by the progress information 421.

[0071] 2, progress information 421 on UI 420 indicates that, of the multiple processes, the received process is currently being executed. Furthermore, in the progress information 421, the "1" for received is displayed in white letters against a black background, indicating that the current process is currently being received. Furthermore, in the progress information 421, the "2" for notification through the "6" for completion are displayed in black letters against a white background, indicating that the processes from notification to completion are incomplete.

[0072] The inquiry information 422 includes an inquiry device, user information, inquiry information 1, and inquiry information 2. The inquiry device includes the device name and device ID of the device that is the subject of the inquiry. The user information includes the company name and department to which the user of the device that is the subject of the inquiry belongs, the user name, and the user's email address. The inquiry information 1 includes a call identification indicating the type of inquiry, an equipment status indicating the operating status of the device, a destination (sub-destination) indicating that an additional destination for the support inquiry is to be set, the time of occurrence (date and time of occurrence) of the error that caused the inquiry, the problem content, and an investigation request. The destination is displayed in list form and can be selected from, for example, the manufacturer, group, user, production device, etc. The problem content box relates to the content of the error that the user is aware of. The investigation request box relates to the content that the user would like the support center to investigate. The problem content and investigation request boxes accept text input by the user. The inquiry information 2 includes the frequency and the timing of the problem occurrence. The frequency indicates the frequency of error occurrence and indicates the input accepted by the user. The timing of the error occurrence indicates information about the timing of the error occurrence, and indicates the text accepted by the user.

[0073] The inquiring device is information that can be identified at the time of starting the inquiry, and the user information is information that can be identified without input by the user if it has been registered in advance by the user.

[0074] When an inquiry is received and processing for responding to the inquiry by the information processing device 200 is started, the first control device 110, the display terminal 4 of the production device, or the second control device 120 displays a UI 500, as shown in Fig. 3. The UI 500 is an example of first information.

[0075] The UI 500 is a UI that is displayed on the first control device 110, the display terminal 4 of the production device, or the second control device 120 after the inquiry has been accepted. The UI 500 includes progress information 501 that indicates a procedure that includes multiple steps, and message boxes 510, 520, 530, 540, and 550.

[0076] In the progress information 501, check marks indicate that the reception, notification, investigation, and investigation report processes among the multiple processes have been completed. Furthermore, in the progress information 501, the corresponding "5" is shown in white letters against a black background, indicating that the current process is the corresponding process. Thus, completed processes are shown with check marks, and the current process is incomplete and does not have a check mark. Therefore, the process adjacent to the process with a check mark and without a check mark is the current process. Furthermore, in the progress information 501, the completion "6" is shown in black letters against a white background, indicating that the completed process is incomplete.

[0077] Each of the message boxes 510, 520, 530, 540, and 550 may be displayed corresponding to each of a plurality of steps. For example, each of the message boxes 510, 520, 530, 540, and 550 may be displayed when the step immediately before the corresponding step is completed.

[0078] Message boxes 510, 520, 530, and 540 respectively include icons 511, 521, 531, and 541 and messages 513, 523, 533, and 543. Icons 511, 521, 531, and 541 indicate users of messages included in the same message box as the corresponding icon. Messages 513, 523, 533, and 543 each correspond to one or more steps (multiple steps in FIG. 3 ) from the notification step in FIG. 3 to the current corresponding step in FIG. 3 among the multiple steps indicated in progress information 501.

[0079] A message box 510 is displayed when a notification process is being executed. The message box 510 includes an icon 511 indicating the worker and a message 513 entered by the worker. The icon 511 in the message box 510 indicates that the message 513 included in the message box 510 was generated in response to an input by the worker (i.e., the user of the first management device 110).

[0080] A message box 520 is displayed when the investigation process is being performed. The message box 520 includes an icon 521 representing the administrator and a message 523 entered by the administrator. The icon 521 in the message box 520 indicates that the message 523 included in the message box 520 was generated in response to an input by the administrator (i.e., the user of the second management device 120).

[0081] A message box 530 is displayed when the investigation report process is being executed. The message box 530 includes an icon 531 indicating the administrator and a message 533 entered by the administrator. The icon 531 in the message box 530 indicates that the message 533 included in the message box 530 was generated in response to an input by the administrator (i.e., the user of the second management device 120).

[0082] The message box 540 is displayed when the corresponding process is being executed. The message box 540 includes an icon 541 indicating the administrator and a message 543 entered by the administrator. The icon 541 in the message box 540 indicates that the message 543 included in the message box 540 was generated in response to an input by the administrator (i.e., the user of the second control device 120).

[0083] The message box 550 accepts further message input from the user. The text entered into the message box 550 is accepted as a message when input to the send button 551 is accepted. This adds a new message box to the UI 500. In this way, messages are exchanged between the support center and the user.

[0084] Next, when a user (e.g., a worker) accesses the information processing device 200 from the display terminal 4 of the production device, and the chat function is not used between the display terminal 4 and the information processing device 200, the UI 600 displayed on the display terminal 4 will be described.

[0085] Fig. 4 is a diagram showing an example of a UI 600 displayed on the display terminal 4. Fig. 4 illustrates an example in which the same content as the message 543 in the message box 540 in Fig. 3 that is displayed when the corresponding step described above is being executed is displayed on a message board 601 of the UI 600. The UI 600 is an example of first information.

[0086] The UI 600 in FIG. 4 includes the worker name, release notes 602, the operating status of the production equipment, the installation location of the production equipment, a message board 601, support inquiries, and emergency calls.

[0087] The release notes 602 include asset management, license management, equipment purchasing, message board, catalog, inquiry, and apps.

[0088] When the user selects and executes asset management in the release notes 602, the user can transition to UI 600, which displays asset management in the space to the right of the release notes 602. The asset management includes the model name and serial number of the production equipment, the operating status of the production equipment, the installation location of the production equipment, a message board 601, inquiries to support, and emergency calls. The message board 601 of UI 600 displays the same content as the message 543 in the message box 540 in FIG. 3 from the support center to the worker.

[0089] Next, with reference to FIGS. 5 and 6, a case where an application installed on the display terminals 4 of the plurality of production machines M1 to M9 is upgraded will be described.

[0090] 5 and 6 are diagrams showing examples of UIs 610 and 620 when upgrading an application. Fig. 5 shows an example in which the same content as message 543 in message box 540 in Fig. 3, which is displayed when the corresponding step described above is being executed, is displayed in the home menu of UI 610.

[0091] The UI 610 in FIG. 5 includes a selection button list 611 such as Home. In the UI 610, Home is selected as indicated by hatching with dots. Home in the UI 610 includes a Home menu 612. The Home menu 612 includes a tab for Information 613 notified by the administrator. When the user selects the Information 613 tab, the Home menu 612 in the UI 610 displays content similar to the message 543 in the message box 540 in FIG. 3 from the administrator to the worker.

[0092] When the user selects any location on the home menu 612 of the UI 610, the display terminal 4 of the production equipment transitions to the UI 620 of FIG.

[0093] The UI 620 in FIG. 6 includes a selection button list 621 and a version upgrade list 622 .

[0094] 6 illustrates an example of upgrading applications installed on the display terminals 4 of multiple production devices M1 to M9. The upgrade list 622 of the UI 620 includes the system name number, the system name, the current version, and the updated version. The UI 620 is an example of first information.

[0095] Next, a procedure for upgrading the version of an application installed on the display terminal 4 of the plurality of production machines M1 to M9 will be described.

[0096] When the user upgrades an application installed on the display terminal 4, the UI notifies the user. The user performs the upgrade while referring to a manual screen showing the upgrade procedure.

[0097] Next, the user selects the system software to be upgraded and executes the upgrade. Note that if the system software to be upgraded does not exist, the user cannot select it.

[0098] This starts the upgrade of the applications installed on the display terminals 4 of the production devices M1 to M9. When the upgrade is completed successfully, a message indicating the successful completion is displayed on the display terminal 4 of the production device that executed the upgrade, so the firmware can be checked next.

[0099] Next, messages transmitted between the user and the mounting machine management system 100 will be described with reference to FIGS.

[0100] Fig. 7 is a diagram showing the authority management table, Fig. 8 is a sequence diagram showing messages transmitted between users of the authority management table and the mounting machine management system 100.

[0101] The authority management table shows a user name indicating the name of the user, the role of the user, a user ID for identifying the user, and a group ID indicating the group to which the user belongs.

[0102] FIG. 7 shows a user whose role is "worker", whose user ID is "71826905", and whose group ID is "A", a user whose role is "worker", whose user ID is "15693748", and whose group ID is "A", a user whose role is "administrator", whose user ID is "26384937", and whose group ID is "A", a user whose role is "administrator", whose user ID is "42791365", and whose group ID is "B", and a user whose role is "administrator", whose user ID is "90479812", and whose group ID is "C".

[0103] FIG. 8 shows a user whose role is "worker", whose user ID is "71826905", and whose group ID is "A", a user whose role is "worker", whose user ID is "15693748", and whose group ID is "A", devices used by the user (the first management device 110, multiple production devices M1 to M9, or the second management device 120, etc.), an information processing device 200 that provides services to the user, a user whose role is "administrator", whose user ID is "26384937", and whose group ID is "A", and a user whose role is "administrator", whose user ID is "90479812", and whose group ID is "C".

[0104] First, a case will be described in which a worker with user ID "71826905" sends a message to his / her own administrator (user with user ID "26384937") via the display terminal 4 of the production device. Note that this case illustrates an example in which messages are sent only to the same group ID.

[0105] As shown in Figure 8, a worker with user ID "71826905" logs in to the display terminal 4 of the production device by entering his / her user ID and password into the display terminal 4 of the production device, and accesses the information processing device 200 from the display terminal 4 of the production device (S11).

[0106] After logging in, the worker with user ID "71826905" inputs a message "xxxxxx" addressed to the administrator with user ID "26384937" to the display terminal 4 of the production device (S12). The display terminal 4 of the production device transmits the input message "xxxxxx" to the information processing device 200 (S13).

[0107] Next, the information processing device 200 transmits the acquired message "xxxxxx" to the administrator of the user ID "26384937" (S14). For example, the information processing device 200 transmits the message "xxxxxx" to the administrator of the user ID "26384937" by email.

[0108] Furthermore, since the group IDs of the administrator with user ID "26384937" and the administrator with user ID "90479812" are different, the information processing device 200 does not send the message "xxxxxx" to the administrator with user ID "90479812." Therefore, the administrator with user ID "90479812" cannot view the message "xxxxxx" because the administrator is in a different group from the worker with user ID "71826905."

[0109] In addition, if a worker with user ID "71826905" has the authority to send the message "xxxxxx" to a different group and sets the message "xxxxxx" to be sent to a different group after logging in to the display terminal 4 of the production device, the information processing device 200 may send the message to the same group as the worker with user ID "71826905" and the set group.

[0110] The administrator with user ID "26384937" logs in to the device used by the administrator by inputting the user ID and password into the device used by the administrator, and accesses the information processing device 200 from the device used by the administrator (for example, the second management device 120, etc.) (S15). After logging in, the administrator with user ID "26384937" can view the message "xxxxxx" from the worker with user ID "71826905" that was sent from the information processing device 200 via the device used by the administrator (S16).

[0111] Next, we will explain the case where a message is sent to a specific worker (user with user ID "71826905") via a device used by an administrator with user ID "26384937." Note that this example illustrates the case where a message is sent only to users with a specific user ID.

[0112] The administrator with user ID "26384937" is logged in to the device that he or she uses, and inputs a message "YYYYYYY" addressed to the worker with user ID "71826905" to the device that he or she uses. The device that he or she uses transmits the input message "YYYYYYY" to the information processing device 200 (S21). The information processing device 200 transmits the acquired message "YYYYYYY" to the worker with user ID "71826905" (S22).

[0113] As a result, the worker with user ID "71826905" can view the message "YYYYYYY" from the administrator with user ID "26384937" sent from the information processing device 200 (S23).

[0114] Furthermore, since the user IDs of the worker with user ID "71826905" and the worker with user ID "15693748" are different, information processing device 200 does not send message "YYYYYYY" to the worker with user ID "15693748." Therefore, the worker with user ID "15693748" cannot view message "YYYYYYY" because the user ID is different from that of the worker with user ID "71826905."

[0115] In addition, if the administrator with user ID "26384937" wants the message "YYYYYYY" to be viewed within the same group or by other workers, he or she can set it up so that the message "YYYYYYY" is sent to the same group and other workers.

[0116] Next, with reference to FIGS. 9 to 14, the UI displayed on the display unit 124 until the manager sends a message to the worker will be described.

[0117] 9 to 14 are diagrams showing UIs 650, 660, 670, 680, 690, and 700 displayed on the display unit 124. The UIs 650, 660, 670, 680, 690, and 700 are examples of first information.

[0118] 9, a UI 650 named "Self Service Portal" includes a release note 651 displaying multiple lists. The release note 651 includes asset management, license management, equipment purchasing, a message board 652, a catalog, help, inquiries, and apps.

[0119] When the user selects and executes the message board 652 of the release notes 651, the UI 650 shown in FIG. 9 is displayed, in which the message board 652 is displayed in the space to the right of the release notes 651.

[0120] The message board 652 includes a "Create New" option for creating a new message, and a "Create from Draft" option for creating a message from a saved draft. In Figure 9, "Create New" is displayed in black letters on a white background, indicating that "Create New" has been selected.

[0121] The message board 652 includes a message list 653 of multiple production devices installed at a production base such as a factory. The message list 653 includes a filter for filtering the message list, a display only while being displayed, and a selection sort for sorting the message list 653 based on predetermined rules.

[0122] When the user selects one of the messages in the message list 653 of a plurality of production devices, a detailed message entry 656 is displayed on the right side of the message list 653 .

[0123] 10, when the user selects and executes "Create New Message," a transition to a new message creation UI 660 for sending a message is made to the right of the message list 653. In the UI 660, the message list 653 of the message board 652 is made semi-transparent (hatched with dots), indicating that input is to be made in the message detail input 656.

[0124] The new message creation UI 660 includes options for canceling message entry, creating a new message, sending a message, and entering message details 656. The message detail entry 656 includes the message recipient, the viewing permissions for viewing the message, the message entered by the user, and message settings. Message settings include a response request, a notification, a bulletin, and custom. The cancel button is used to cancel the new message creation UI 660 and return to the UI 650 of FIG. 9. The send button is used to send a message to the recipient when entered in the new message creation UI 660. A response request can be repeatedly displayed until a user sends "I've responded." A notification can be repeatedly displayed until a user sends "I understand." A bulletin can be repeatedly displayed until the administrator stops displaying the message or deletes it. The custom setting allows settings such as repeating a response request, notification, or bulletin until a specific user responds.

[0125] 10, the "Send" button is semi-transparent (hatched with dots), indicating that input has not been completed on the new creation screen. In the UI 660, the message list 653 on the message board 652 is semi-transparent (hatched with dots), indicating that input is to be performed on the message detail input 656.

[0126] For example, as shown in FIG. 11, when the user selects the message destination, the UI 670 is displayed, displaying a list 655 of multiple production devices. The user selects and sets the production device "1CWX0009." If the user wants to select another message destination, the user selects the desired production device from the list 655 of multiple production devices. In FIG. 11, the selection of the production device "1CWX0010" is indicated by a check mark. The destination can be selected for each production device or for each set group. After the user has finished inputting the destination, the user selects the OK button to execute the selection.

[0127] 11, the "Send" button is semi-transparent (hatched with dots), indicating that input has not been completed on the new message creation screen. In the UI 670, the message list 653 on the message board 652 is semi-transparent (hatched with dots), indicating that input is to be performed on the message detail input 656.

[0128] 12, the user selects a message destination, selects viewing permissions, enters message content, and selects message settings. When the user finishes entering information into the new message creation UI 680, the new message creation UI 680 transitions to allow the user to select the send button displayed in the upper right corner of the new message creation UI 680.

[0129] In the UI 680, the message list 653 on the message board 652 is semi-transparent (hatched with dots), indicating that a message detail input 656 is to be performed.

[0130] When the user selects and executes the send button displayed in the upper right corner of the new creation UI 680, the UI transitions to a UI 690 displaying a message box 691 for confirming the sending of the message, as shown in Fig. 13. The message box 691 includes a display for confirming the sending of the message, "Do you want to send this message?", a cancel button for canceling the sending of the message, and a send button for sending the message.

[0131] In the UI 690, a message list 653 on a message board 652 is semi-transparent (hatched with dots), indicating that a message detail input 656 is to be performed.

[0132] 14, when the user selects and executes the send button on the UI 700 for confirming message sending, the UI 700 transitions to a UI displaying a message box 701 indicating that message sending has been completed. The message box 701 displays, for example, "This message has been sent," and a "Close" button for closing the UI 700 indicating that message sending has been completed.

[0133] In the UI 700, the message list 653 of the message board 652 is semi-transparent (hatched with dots), indicating that a message detail input 656 is to be performed.

[0134] The user can then send a message to the selected recipient.

[0135] <Operational Effects> Next, operational effects of the mounting machine management system 100, the information processing device 200, and the information processing method according to this embodiment will be described.

[0136] As described above, the mounting machine management system 100 of technology 1 relating to this embodiment comprises a first management device 110 provided at a production base having a mounting line L that produces mounting boards, a display terminal 4 of a mounting machine (production apparatus) provided on the mounting line L, a second management device 120 provided at a base of a manufacturer of the mounting machine (production apparatus), and an information processing device 200 that can be accessed from the first management device 110, the display terminal 4 of the mounting machine (production apparatus), and the second management device 120, and the information processing device 200 comprises a control unit 202 that controls first information displayed on the first management device 110, the display terminal 4 of the mounting machine (production apparatus), or the second management device 120, based on identification information that identifies an accessor (user) accessing the information processing device 200 and access information that is information indicating whether the accessor (user) has accessed the information processing device 200 from the first management device 110, the display terminal 4 of the mounting machine (production apparatus), or the second management device 120.

[0137] According to this, the first information displayed on the first management device 110, the display terminal 4 of the multiple production devices M1 to M9, or the second management device 120 is controlled based on identification information that can identify the user and access information, so that the first information can be presented to the user accessing the information processing device 200.

[0138] Therefore, sufficient communication can be achieved between various parties such as the manager and the workers, etc. Furthermore, sufficient communication can be achieved between the support center and the manager and the workers.

[0139] Furthermore, in the mounting machine management system 100 of Technology 2 according to this embodiment, multiple pieces of identification information are linked to one or more groups of group information, and the information processing device 200 includes a control unit 202 that controls the first information displayed on the first management device 110, the display terminal 4 of the mounting machine (production device), or the second management device 120 based on the identification information and the group information.

[0140] According to this, the first information displayed on the first management device 110, the display terminal 4 of the production device, or the second management device 120 is controlled based on group information that can identify the group and access information, so that the first information can be presented to a group that accesses the information processing device 200.

[0141] Therefore, sufficient communication can be carried out between a user and a group, or between groups.

[0142] Furthermore, in the mounting machine management system 100 of Technique 3 according to the present embodiment, the group information is information that is divided into one or more groups according to the role of the accessor.

[0143] This allows users to be grouped according to their roles, allowing them to communicate by exchanging messages within groups according to their roles. Furthermore, since messages are not sent to groups with different roles, unnecessary notifications can be prevented from being sent to groups with different roles, which prevents an increase in communication volume and a decrease in work efficiency due to the work of checking unnecessary messages in groups with different roles.

[0144] Furthermore, in the mounting machine management system 100 of technology 4 relating to this embodiment, the mounting machine (production device) has an alarm light 3, the information processing device 200 has a notification destination setting unit 205 that sets the notification destination, and when the notification destination setting unit 205 sets the mounting machine (production device) as the notification destination, the control unit 202 causes the alarm light 3 to issue an alarm.

[0145] According to this, by setting the notification destination by the notification destination setting unit 205, it is possible to notify via the notification light 3 of the set notification destination. Therefore, it is possible to notify the message to the user who should be notified.

[0146] Furthermore, in the mounting machine management system 100 of technology 5 relating to this embodiment, the display terminal 4 of the mounting machine (production device) is equipped with a display control unit 4a that displays the first information notified from the information processing device 200, and the display control unit 4a controls the display of the first information to be different from the first information displayed on the first management device 110.

[0147] This allows the first information to be displayed according to the application installed on the display terminal 4 of the production device. Therefore, the first information is appropriately displayed on the display terminal 4 of the production device, allowing the user to understand the first information.

[0148] Furthermore, in the mounting machine management system 100 of Technology 6 relating to this embodiment, when the first information is a work instruction for the mounting machine (production device), the display control unit 4a transitions to a display screen (image or UI) corresponding to the work instruction.

[0149] This allows the worker to easily understand the first information displayed on the display terminal 4 of the production device on which the worker is working, and therefore the worker can work on the production device based on the work instruction.

[0150] Furthermore, in the mounting machine management system 100 of technology 7 relating to this embodiment, the accessor has a mobile terminal 140 equipped with a display unit 141, and the information processing device 200 has a notification destination setting unit 205 that sets the notification destination, and the notification destination setting unit 205 notifies the mobile terminal 140 of second information different from the first information based on the access information when the accessor is not accessing the information processing device 200.

[0151] This allows the notification destination setting unit 205 to set the notification destination of the first information to the mobile terminal 140 held by the worker, so that the worker can easily understand the first information displayed on the display unit 141 of the mobile terminal 140.

[0152] Furthermore, the first information can be converted into the second information and displayed according to an application installed on display unit 141 of mobile terminal 140. Therefore, the first information is appropriately displayed as the second information on display unit 141 of mobile terminal 140, allowing the user to grasp the second information.

[0153] Furthermore, the mounting machine management system 100 of technology 8 relating to this embodiment further includes an information device 130 provided at the production base, the information processing device 200 includes a notification destination setting unit 205 that sets a notification destination, the information device 130 includes a detection unit 135 that detects whether an accessor is present in the vicinity of the information device 130, and the notification destination setting unit 205 notifies the information device 130 of second information different from the first information when the accessor is not accessing the information processing device 200 but is present in the vicinity of the information device 130, based on the detection result by the detection unit 135 and the access information.

[0154] This allows the notification destination setting unit 205 to set the notification destination of the first information to the information device 130, so that the worker can easily understand the first information displayed on the information device 130.

[0155] Furthermore, the first information can be converted into second information and displayed according to an application installed in the information device 130. Since the first information is appropriately displayed as the second information on the information device 130, the user can grasp the second information.

[0156] Furthermore, the information processing device 200 of technique 9 relating to this embodiment is accessible from a first management device 110 provided in a production factory having a mounting line L that produces mounting boards, a display terminal 4 of a mounting machine (production device) provided in the mounting line L, and a second management device 120 provided at the base of a manufacturer of the mounting machine (production device), and is equipped with a memory unit 203 that stores identification information that identifies an accessor accessing the information processing device 200 and access information that is information indicating whether the accessor has accessed the information processing device 200 from the first management device 110, the display terminal 4 of the mounting machine (production device), or the second management device 120, and a control unit 202 that controls the information to be displayed on the first management device 110, the display terminal 4 of the mounting machine (production device), or the second management device 120 based on the identification information and the access information.

[0157] This information processing device 200 also provides the same effects as those described above.

[0158] Furthermore, the information processing method of technique 10 relating to this embodiment is an information processing method using an information processing device 200 that can be accessed from a first management device 110 provided in a production factory having a mounting line L that produces mounting boards, a display terminal 4 of a mounting machine (production device) provided in the mounting line L, and a second management device 120 provided at the base of a manufacturer of the mounting machine (production device), and includes the following: a memory unit stores identification information that identifies an accessor accessing the information processing device 200, and access information that is information indicating whether the accessor has accessed the information processing device 200 from the first management device 110, the display terminal 4 of the mounting machine (production device), or the second management device 120; and a control unit 202 controls the information to be displayed on the first management device 110, the display terminal 4 of the mounting machine (production device), or the second management device 120 based on the identification information and the access information.

[0159] This information processing method also provides the same effects as those described above.

[0160] (Other Modifications) The mounting machine management system, information processing device, and information processing method according to the present disclosure have been described above based on the above-described embodiments, but the present disclosure is not limited to these embodiments. As long as they do not deviate from the spirit of the present disclosure, various modifications that a person skilled in the art can conceive of to the embodiments may also be included in the scope of the present disclosure.

[0161] For example, the control unit and the like included in the mounting machine management system and the information processing device according to the above-described embodiments are typically realized as an LSI, which is an integrated circuit. These may be individually implemented as single chips, or some or all of them may be integrated into a single chip.

[0162] Furthermore, the integrated circuit is not limited to an LSI, but may be realized by a dedicated circuit or a general-purpose processor. An FPGA (Field Programmable Gate Array) that can be programmed after the LSI is manufactured, or a reconfigurable processor that can reconfigure the connections and settings of circuit cells within the LSI, may also be used.

[0163] In each of the above embodiments, each component may be configured with dedicated hardware, or may be realized by executing a software program suitable for each component. Each component may be realized by a program execution unit such as a CPU or processor reading and executing a software program recorded on a recording medium such as a hard disk or semiconductor memory.

[0164] The division of functional blocks in the block diagram is an example, and multiple functional blocks may be realized as a single functional block, one functional block may be divided into multiple blocks, or some functions may be moved to another functional block.Furthermore, the functions of multiple functional blocks having similar functions may be processed in parallel or time-shared by a single piece of hardware or software.

[0165] In addition, this disclosure also includes forms obtained by making various modifications to the above-mentioned embodiments that a person skilled in the art would think of, and forms realized by arbitrarily combining the components and functions of each embodiment within the scope of the present disclosure.

[0166] The mounting machine management system, information processing device, and information processing method of the present disclosure are useful in the field of mounting components onto boards.

[0167] 3 Notification light 4 Display terminal 4a Display control unit 100 Mounting machine management system 110 First management device 120 Second management device 130 Information device 135 Detection unit 140 Portable terminal 141 Display unit 200 Information processing device 202 Control unit 203 Storage unit 205 Notification destination setting unit L Mounting line M1 to M9 Production device (mounting machine)

Claims

1. A mounting machine management system comprising: a first management device provided at a production base having a mounting line that produces mounted boards; a display terminal of a mounting machine provided on said mounting line; a second management device provided at the base of a manufacturer of said mounting machines; and an information processing device that can be accessed from said first management device, the display terminal of said mounting machine, and said second management device, wherein said information processing device has a control unit that controls first information displayed on said first management device, the display terminal of said mounting machine, or said second management device based on identification information that identifies an accessor accessing said information processing device and access information that is information indicating whether said accessor has accessed said information processing device from said first management device, the display terminal of said mounting machine, or said second management device.

2. The mounting machine management system according to claim 1, wherein the identification information is linked to one or more group information groups, and the information processing device is provided with a control unit that controls the first information displayed on the first management device, the display terminal of the mounting machine, or the second management device based on the identification information and the group information.

3. The mounting machine management system according to claim 2, wherein the group information is information that is grouped into one or more groups according to the role of the accessor.

4. The mounting machine management system according to claim 1, wherein the mounting machine has an alarm light, the information processing device has a notification destination setting unit that sets a notification destination, and the control unit causes the alarm light to issue an alarm when the notification destination setting unit sets the mounting machine as a notification destination.

5. The mounting machine management system according to claim 1, wherein the display terminal of the mounting machine is provided with a display control unit that displays the first information notified from the information processing device, and the display control unit controls the display of the first information to be different from the first information displayed by the first management device.

6. The mounting machine management system according to claim 5, wherein when the first information is a work instruction for the mounting machine, the display control unit transitions to a display screen corresponding to the work instruction.

7. The mounting machine management system according to claim 1, wherein the accessing person has a mobile terminal equipped with a display unit, the information processing device has a notification destination setting unit that sets a notification destination, and the notification destination setting unit notifies the mobile terminal of second information different from the first information based on the access information when the accessing person is not accessing the information processing device.

8. A mounting machine management system as described in claim 1, further comprising an information device provided at a production base, wherein the information processing device comprises a notification destination setting unit that sets a notification destination, and the information device comprises a detection unit that detects whether the accessor is present in the vicinity of the information device, and the notification destination setting unit notifies the information device of second information different from the first information when the accessor is not accessing the information processing device but is present in the vicinity of the information device, based on the detection result by the detection unit and the access information.

9. An information processing device that can be accessed from a first management device installed in a production factory having a mounting line that produces mounting boards, a display terminal of a mounting machine installed on said mounting line, and a second management device installed at the base of a manufacturer of said mounting machines, comprising: a memory unit that stores identification information that identifies an accessor accessing said information processing device and access information that is information indicating whether said accessor has accessed said information processing device from said first management device, the display terminal of said mounting machine, or said second management device; and a control unit that controls information displayed on said first management device, the display terminal of said mounting machine, or said second management device based on said identification information and said access information.

10. An information processing method using an information processing device that can be accessed from a first management device installed in a production factory having a mounting line that produces mounted boards, a display terminal of a mounting machine installed on said mounting line, and a second management device installed at the base of a manufacturer of said mounting machines, the information processing method comprising: a memory unit storing identification information that identifies an accessor accessing said information processing device and access information that is information indicating whether said accessor accessed said information processing device from said first management device, the display terminal of said mounting machine, or said second management device; and a control unit controlling information displayed on said first management device, the display terminal of said mounting machine, or said second management device based on said identification information and said access information.

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