The invention discloses a method for intelligently adjusting an online queuing priority of a customer service system, wherein the method relates to the field of communication technology. The method comprises the following steps of S1, acquiring a telephone number of an incoming call client, comparing the telephone number of the client with a VIP client telephone number database, detecting whether the client is a VIP client through telephone number detection, if yes, switching the client to a VIP channel, and otherwise, switching the client to a common channel; S2, broadcasting an inquiry for a handled service kind, acquiring a voice answer of the client, extracting key words in the voice answer, and determining kind of the handled service of the client; and S3, determining the priority of the client according to the kind of the handled service of the client, and adjusting position of the client in a queue. The method of the invention settles problems of high loss of some clients, customer experience reduction and loss of some potential important client caused by queuing of all clients according to a time sequence after telephone end clients select a man service.