Automatic calling method and device and computer readable storage medium

Abstract

The invention discloses an automatic calling method and device and a computer readable storage medium, and relates to the technical field of communication, and the automatic calling method comprises the steps: dialing and occupying the number of a salesman; according to the identification information of the salesman, reading an automatic call list associated with the salesman in a database; determining a call sequence according to the list, and determining a target customer based on the call sequence and the call times; and dialing the customer number of the target customer, bridging the communication link of the salesman with the communication link of the target customer, establishing a direct communication link, and recording call data. The technical defect of low efficiency and quality of automatic calling is overcome, and the technical effect of improving the efficiency and quality of automatic calling is achieved.

Description

Technical Field

[0001] The present application relates to the field of communication technology, and in particular to an automatic calling method, device and computer-readable storage medium. Background Art

[0002] In the traditional sales model, sales staff need to manually call customers. As the number of customers increases, sales staff often find it difficult to cope with a large number of call tasks. Currently, most of the intelligent outbound calls for marketing promotions adopt the method of calling the customer first, and then connecting to the agent after the customer is connected.

[0003] At present, after most intelligent outbound calls are connected to customers, customers need to wait for an agent to connect. The waiting process will lead to customer dissatisfaction. Long waiting time will also cause customers to hang up the phone, resulting in the loss of potential customers. The existing automatic calling applications have low efficiency and quality in automatic calling.

[0004] The above contents are only used to assist in understanding the technical solution of the present application and do not constitute an admission that the above contents are prior art. Summary of the invention

[0005] The main purpose of this application is to provide an automatic calling method, device and computer-readable storage medium, aiming to solve the technical problem of how to improve the efficiency and quality of automatic calling.

[0006] To achieve the above purpose, the present application proposes an automatic calling method, which includes: Dial and occupy the salesperson's number; According to the identification information of the salesperson, reading the automatic calling list associated with the salesperson in the database; Determining a calling sequence according to the list, and determining target customers based on the calling sequence and the number of calls; Dial the customer number of the target customer, bridge the communication link of the salesperson with the communication link of the target customer, establish a direct communication link and record call data.

[0007] In one embodiment, the step of dialing and occupying the salesperson's number includes: Obtain the salesperson number, check the salesperson number format and make a test call to verify the salesperson number; If the salesperson number is verified, dial the salesperson number and occupy it; If the salesperson number verification fails, the backup number of the salesperson number is dialed and occupied.

[0008] In one embodiment, before the step of reading the automatic call list associated with the salesperson in the database according to the identification information of the salesperson, the following steps are included: Collect customer information and create a customer information table in the database; Screening the customer information table according to the salesperson's information; The screened customer information is assigned to the list associated with the salesperson.

[0009] In one embodiment, the step of determining the calling sequence according to the list and determining the target customer based on the calling sequence and the number of calls includes: Sorting the customers in the list according to their priorities to determine the calling order of the customer numbers; According to the calling sequence, a customer who ranks first and whose calling times do not reach a predetermined number is determined as a target customer.

[0010] In one embodiment, the step of determining, according to the calling sequence, a customer who ranks first and whose calling times do not reach a predetermined number as a target customer comprises: Calling the customer number ranked first in the calling sequence, if the calling of the customer number is unsuccessful, obtaining the calling times of the customer number, if the calling times do not reach the predetermined times, lowering the order of the customer number and recording the calling times; If the number of calls reaches the predetermined number, removing the customer number from the automatic call list; If the call to the customer number is successful, the customer number is determined to be a target customer.

[0011] In one embodiment, after the steps of dialing the customer number of the target customer, establishing a conversation with the customer number and recording call data, the method further includes: Analyze the call data to determine customer intentions and call results; Prioritize customers with high customer intention and successful call results, and move up the order of the customer numbers; For customers with low customer intention and whose call results are unsuccessful, the priority is reduced and the order of the customer numbers is lowered.

[0012] In one embodiment, the step of analyzing the call data to determine the customer intention and call result includes: If the customer cooperates in completing the communication in the call data, the call result is determined to be successful and the customer has a high intention; If the call is interrupted and the reason for the interruption is that the customer hangs up, it is determined that the call result is unsuccessful and the customer's intention is low.

[0013] In one embodiment, after the steps of dialing the customer number of the target customer, establishing a conversation with the customer number and recording call data, the method further includes: Calculate the call success rate in each time period according to the recording time of the call data and the call result; The call success rate in each time period is analyzed, the best time to call is determined and fed back to the salesperson.

[0014] In addition, to achieve the above-mentioned purpose, the present application also proposes an automatic calling device, which includes: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the automatic calling method described above.

[0015] In addition, to achieve the above-mentioned purpose, the present application also proposes a storage medium, which is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by the processor, the steps of the automatic calling method described above are implemented.

[0016] The present application provides an automatic calling method, which first occupies the salesperson's number by dialing it, ensuring that the salesperson's number is online, thereby ensuring the stability and continuity of the call, and then obtains the automatic calling list of customers corresponding to the salesperson through the salesperson's number, thereby completing the personalized customization of the calling task and improving the pertinence and effectiveness of the call, and automatically dialing the customer's phone in the order of the list, making a predetermined number of calls, connecting the salesperson's calls and the customer's calls, thereby improving the efficiency of the call and ensuring the standardization of the call, and dynamically adjusting and optimizing the automatic calling list by real-time recording and analysis of call data, thereby improving the accuracy and efficiency of the call and saving calling time and costs.

[0017] In summary, the present application dials and occupies the salesperson's number, reads the automatic call list associated with the salesperson in the database according to the salesperson's identification information, determines the call order according to the list, determines the target customer based on the call order and the number of calls, dials the customer number of the target customer, bridges the salesperson's communication link with the target customer's communication link, establishes a direct communication link and records call data, thereby overcoming the technical defects of low efficiency and quality of automatic calls and achieving the technical effect of improving the efficiency and quality of automatic calls. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the present application and, together with the description, serve to explain the principles of the present application.

[0019] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, for ordinary technicians in this field, other drawings can be obtained based on these drawings without paying any creative labor.

[0020] Figure 1 A flowchart of the first embodiment of the automatic calling method of the present application is provided; Figure 2 A flowchart of the second embodiment of the automatic calling method of the present application is provided; Figure 3 A flowchart of the third embodiment of the automatic calling method of the present application is provided; Figure 4 A flowchart of the fourth embodiment of the automatic calling method of the present application is provided; Figure 5 This is a schematic diagram of the device structure of the hardware operating environment involved in the automatic calling method in the embodiment of the present application.

[0021] The purpose, features and advantages of this application will be further described in conjunction with the embodiments and with reference to the accompanying drawings. DETAILED DESCRIPTION

[0022] It should be understood that the specific embodiments described herein are only used to explain the technical solutions of the present application and are not used to limit the present application.

[0023] In order to better understand the technical solution of the present application, a detailed description will be given below in conjunction with the accompanying drawings and specific implementation methods.

[0024] The main solutions of the embodiments of this application are: At present, after most intelligent outbound calls are connected to customers, customers need to wait for an agent to connect. The waiting process will lead to customer dissatisfaction. Long waiting time will also cause customers to hang up the phone, resulting in the loss of potential customers. The existing automatic calling applications have low efficiency and quality in automatic calling.

[0025] The present application overcomes the technical defects of low efficiency and quality of automatic calls by dialing and occupying the salesperson's number, determining the automatic call list of the corresponding customer based on the salesperson's number, and calling the customer number and establishing a conversation through the occupied salesperson's number according to the order and predetermined number of the automatic call list, thereby achieving the technical effect of improving the efficiency and quality of automatic calls.

[0026] It should be noted that the execution subject of this embodiment can be an automatic calling application, or a computing service device with data processing, network communication and program running functions, such as a tablet computer, a personal computer, a mobile phone, etc., or an automatic calling control device capable of realizing the above functions, etc., and this embodiment does not specifically limit this. The following takes the automatic calling application as the execution subject as an example to illustrate this embodiment and the following embodiments.

[0027] Embodiment 1 Based on this, the present application proposes an automatic calling method of the first embodiment, please refer to Figure 1 , the automatic calling method comprises: Step S110, dial and occupy the salesperson's number.

[0028] In this embodiment, dialing is a state where the dialing is successfully connected and a voice call can be made. Occupancy refers to the process of using the salesperson's number to perform an automatic call task, and the number is occupied until the task is completed or the number is released. The salesperson number is a telephone number assigned by the salesperson or the company, which is used by the salesperson to contact the customer. The salesperson number corresponds to a unique salesperson, and the salesperson's identity can be identified through the salesperson number. The salesperson has a backup number for dialing when the salesperson number cannot be dialed.

[0029] As an optional implementation, an automatic call instruction is received, and the corresponding salesperson number is determined based on the salesperson information in the automatic call instruction. A call is initiated to the salesperson number through a telephone interface, a communication connection is established with the salesperson, and the salesperson number is occupied.

[0030] Exemplarily, a dedicated telephone number is assigned to each salesperson and bound to the salesperson's information. When the automatic calling task is started, an automatic calling instruction is received from the salesperson, the salesperson's number is obtained and dialed based on the salesperson's information, and the salesperson's number is occupied after a communication connection is established.

[0031] Optionally, step S110 includes: Step S111, obtaining the salesperson number, checking the salesperson number format and making a test call to verify the salesperson number.

[0032] In this embodiment, the test call refers to a short call made to the salesperson's number to verify the salesperson's number. The verification includes checking whether the salesperson's number is available, whether the salesperson's number is accurate, etc.

[0033] As an optional implementation, the salesperson is prompted to manually input the salesperson's number, the format of the salesperson's number is checked, the correctness of the number format is determined, and then a test call is made based on the salesperson's number. The availability of the salesperson's number is verified through the call status of the test call. If the test call is successfully made and the call is normal, the verification passes; if the test call fails or the call quality is poor, the verification fails; if the salesperson's number verification fails, the operation is terminated and the salesperson is prompted to check.

[0034] As another optional implementation, the target salesperson is retrieved from the database, the corresponding salesperson number is obtained, the format of the salesperson number is checked, the correctness of the number format is determined, and then a test call is made based on the salesperson number. The availability of the salesperson number is verified through the call status of the test call. If the test call is successfully made and the call is normal, the verification passes; if the test call fails or the call quality is poor, the verification fails; if the salesperson number verification fails, the operation is terminated and the salesperson is prompted to check.

[0035] Exemplarily, the salesperson's information is retrieved from the database, the salesperson's number is obtained, and the format of the number is checked to see if it is correct. If the format is incorrect, the operation is terminated and the corresponding salesperson or system administrator is notified. A test call is made based on the salesperson's number. If the test call is successful and the call is normal, the verification result is passed. If the test call fails or there are call quality problems such as unstable signal and unclear sound transmission, the verification result is failed, and the operation is terminated to prompt the salesperson to check.

[0036] Step S112: If the salesperson number is verified, dial the salesperson number and occupy it.

[0037] In this embodiment, dialing means that a call connection is successfully established with the salesperson after a dialing request is initiated to the salesperson's number.

[0038] As an optional implementation, when the sales staff number is verified, the sales staff number is dialed and occupied through a locking mechanism. When it is detected that the sales staff number is occupied, a new call request initiated using the number fails, and the sales staff corresponding to the number is prompted.

[0039] For example, in the salesperson information in the database, there is a salesperson number status field. When it is detected that the salesperson number is dialed, the field is updated to "occupied" and a locking mechanism is introduced. When it is detected that the salesperson number is occupied, any request that attempts to use the number will be rejected, and the salesperson corresponding to the number will be prompted. At the end of the call, the salesperson number status field is automatically updated from "occupied" to "free".

[0040] Step S113: If the verification of the salesperson number fails, dial the backup number of the salesperson number and occupy it.

[0041] In this embodiment, the backup number is a number pre-set by the salesperson for use as an alternative, and the backup number is dialed when the salesperson's number verification fails.

[0042] As an optional implementation, when the salesperson's number verification fails, the salesperson's information is looked up in the database, the salesperson's backup number is determined, and a dialing request is initiated for the backup number. When the salesperson's backup number is dialed, the salesperson's backup number is occupied through a locking mechanism. When it is detected that the salesperson's backup number is occupied, a new call request initiated using the backup number fails, and the salesperson corresponding to the backup number is prompted. If the salesperson's backup number is not dialed, the operation is terminated and the system administrator is notified.

[0043] Step S120: Read the automatic call list associated with the salesperson from the database according to the identification information of the salesperson.

[0044] In this embodiment, the identification information is information used to uniquely identify the salesperson, such as employee number, name, email address, etc. The identification information is used as an index in the database to quickly retrieve data related to the salesperson. The automatic call list is a list containing one or more customer information, where the customer information includes customer number, customer intention, etc. Each salesperson corresponds to an exclusive automatic call list, where the customer information is manually adjusted by the salesperson or automatically adjusted by the system based on the call results and call data information.

[0045] As an optional implementation, a query is performed in a database based on the identification information of the salesperson to obtain an automatic calling list associated with the salesperson.

[0046] Optionally, before step S120, the following steps are included: Step S121, collect customer information and create a customer information table in the database.

[0047] In this embodiment, the customer information includes information such as customer number, customer intention, etc. The customer information table is a table in the database for storing customer information, and contains all customer information.

[0048] As an optional implementation, customer information is collected, verified, formatted correctly, a customer information table is created in a database, and the customer information is added to the customer information table. The channels for collecting customer information include websites, social media, emails, telephones, physical stores, and other channels.

[0049] Exemplarily, customer information is collected through questionnaires with the customer's explicit consent, and real-time data verification is performed to ensure that the input data is accurate, complete and valid by checking the input format. A customer information table is established in the database, all collected customer information is added to the customer information table, and the customer information table data is cleaned and maintained regularly.

[0050] Step S122: screening the customer information table according to the salesperson's information.

[0051] In this embodiment, the salesperson's information refers to the salesperson's related data or characteristics, such as the salesperson's name, number, team, sales region, expertise, etc. Screening refers to the process of selecting customer information that meets certain conditions from a customer information table according to certain conditions.

[0052] As an optional implementation, filtering conditions are determined based on the salesperson's information, the customer information table is read from the database, the customer information table is filtered based on the filtering conditions, the filtered customer information is selected according to a predetermined number, and the selected customer information is marked in the customer information table.

[0053] Exemplarily, the filtering condition is determined to be the area that the salesperson is responsible for based on the sales area that the salesperson is responsible for in the salesperson's information, the customer information table is read from the database, the customer information in the area that the salesperson is responsible for among all customer information is filtered, one hundred pieces of information that meet the conditions are selected and marked as selected in the customer information table.

[0054] Step S123, assigning the screened customer information to the list associated with the salesperson.

[0055] In this embodiment, allocation refers to the process of adding the screened customer information to the list associated with the salesperson.

[0056] As an optional implementation, a list associated with the salesperson is retrieved from the database. If no associated list exists, a new list is created and associated with the salesperson, and the screened customer information is added to the list associated with the salesperson. If an associated list already exists, the screened customer information is added after the existing customer information in the list associated with the salesperson.

[0057] Optionally, the automatic calling list is dynamically adjusted according to the salesperson's operation instructions on the associated list, wherein the operation instructions include adding new customer information, modifying existing customer information, removing customer information, etc.

[0058] Step S130, determining a calling sequence according to the list, and determining a target customer based on the calling sequence and the number of calls.

[0059] In this embodiment, the calling sequence refers to sorting the customers in the list to determine the order in which they are contacted. The calling times are the times each customer number is called. The predetermined times are preset as the maximum number of calls to each customer number. If the number is not successfully connected within the predetermined times, the call to the number is stopped and marked. The target customer is the customer who needs to be contacted by phone.

[0060] As an optional implementation, customer numbers are sorted according to customer priority in the automatic call list, the first customer number is dialed, and the call result of the customer number is determined in real time. If the customer number has not been called a predetermined number of times, the number will be downgraded; if the customer number has been called a predetermined number of times or has been hung up, the number will be removed from the list.

[0061] Exemplarily, the automatic call list is read, the customer information in the automatic call list is sorted according to its priority, the customer number is dialed in order, and the call result is determined in real time. If the current number is not connected within a predetermined number of times, it is determined whether the number has been called a predetermined number of times. If it has not reached the predetermined number of times, the number is downgraded in the order. If it has reached the predetermined number of times, the number is deleted and the next first number is dialed until the number is dialed.

[0062] Step S140, dial the customer number of the target customer, bridge the communication link of the salesperson with the communication link of the target customer, establish a direct communication link and record the call data. In this embodiment, the communication link is a communication connection established between the salesperson and the target customer. Bridging is to connect the salesperson's communication device and the target customer's communication device to establish a direct communication connection. A direct communication link is a direct communication connection established between the salesperson and the target customer without going through an intermediate server or switch.

[0063] As an optional implementation, a call is initiated to the customer number through the telephone interface to establish a communication connection with the customer, the salesperson's communication link and the customer's communication link are bridged to the same server, a direct communication link is established, and detailed information of the call data is automatically recorded.

[0064] The present embodiment provides an automatic calling method, which dials and occupies the salesperson's number, reads the automatic calling list associated with the salesperson in the database according to the salesperson's identification information, determines the calling order according to the list, determines the target customer based on the calling order and the number of calls, dials the customer number of the target customer, bridges the communication link of the salesperson with the communication link of the target customer, establishes a direct communication link and records call data, thereby overcoming the technical defects of low efficiency and quality of automatic calling and achieving the technical effect of improving the efficiency and quality of automatic calling.

[0065] Based on the first embodiment, the second embodiment of the present application proposes an automatic calling method, referring to Figure 2 , step S130 includes: Step S210, sorting the customers in the list according to their priorities to determine the calling order of the customer numbers.

[0066] In this embodiment, customer priority refers to the sorting criteria set according to factors such as the customer's importance, value, urgency, etc., and call order refers to the calling order of customer numbers in the automatic call list, which is determined based on priority and can be adjusted dynamically.

[0067] As an optional implementation, the customer numbers and corresponding customer information in the automatic call list are read, sorted according to the priority tags in the customer information, and the customer calling order is determined, and the calling order is dynamically adjusted in combination with real-time data and business rules. Among them, the priority tags include "urgent", "important", "general", etc.

[0068] Step S220: According to the calling sequence, determine the customer who is ranked first and whose calling times do not reach the predetermined times as the target customer.

[0069] In this embodiment, the predetermined number is a specific number that is set and is the maximum number of calls to the customer number.

[0070] As an optional implementation, a predetermined number of calls to a customer number is set, and the number of calls to the first customer number is obtained according to the calling order of the customer numbers, and the customer corresponding to the first customer number whose call number has not reached the predetermined number is determined as the target customer.

[0071] Exemplarily, the predetermined number of calls to a customer number is set to three, and the number of calls to the first customer number is determined based on the calling order of the customer numbers in the automatic calling list. If the number of calls does not reach three, the customer is determined to be a target customer.

[0072] Optionally, step S220 includes: Step S221, calling the customer number ranked first in the calling sequence, if the calling of the customer number is unsuccessful, obtaining the calling times of the customer number, if the calling times do not reach the predetermined times, lowering the order of the customer number and recording the calling times.

[0073] In this embodiment, a call refers to the process of initiating a dialing request to a customer number.

[0074] As an optional implementation, a call is made to the first customer number. If the call is unsuccessful, the number of calls to the customer number is obtained. If the number of calls does not reach a predetermined number, the number is downgraded and the number of calls is recorded.

[0075] Step S222: if the number of calls reaches the predetermined number, the customer number is removed from the automatic call list.

[0076] In this embodiment, the number of calls is the total number of attempts to call a customer number.

[0077] As an optional implementation, a call is made to the first customer number. If the call is unsuccessful, the number of calls to the customer number is obtained, and the number is deleted from the automatic call list.

[0078] Step S223: If the call to the customer number is successful, the customer number is determined to be a target customer.

[0079] In this embodiment, the target customer is a customer who needs to make a phone call for communication.

[0080] As an optional implementation, a call is made to the first customer number. If the call is successful, the customer corresponding to the number is determined to be the target customer.

[0081] This embodiment provides an automatic calling method. This embodiment first sorts the automatic calling list by customer priority to determine the calling order of customer numbers, effectively optimizes the allocation of call resources, improves customer satisfaction and call quality, and thus improves the overall call efficiency and effectiveness. By making a predetermined number of call attempts, unnecessary calls are reduced, the cost of calls and operations is reduced, and the efficiency of calls is improved.

[0082] Based on the first embodiment, the third embodiment of the present application proposes an automatic calling method, referring to Figure 3 , after step S140, including: Step S310, analyzing the call data to determine the customer intention and call results.

[0083] In this embodiment, analyzing call data is a process of analyzing the call duration and call content, converting the call content into text output through voice recognition technology, and further analyzing it to determine the customer's intention. Customer intention refers to the customer's subjective intention and tendency such as interest, demand, purchase intention or rejection attitude towards products, services or information expressed during the call, which is an important basis for evaluating the potential value of customers and formulating subsequent marketing strategies.

[0084] As an optional implementation, analysis is performed based on call data to extract keywords and emotional information from the call content to determine customer intentions and call results.

[0085] As another optional implementation, the call data is analyzed, and a customer intention model is constructed based on the call data of known customer intentions and call results. The model is trained by a machine learning algorithm, and the call data is input into the trained model to output the customer's intention label to determine the customer's intention and call results. Among them, the intention label includes "high interest", "general interest", "no interest", etc.

[0086] Optionally, step S310 includes: Step S311, if the customer cooperates in completing the communication in the call data, it is determined that the call result is successful and the customer's intention is high.

[0087] In this embodiment, the call result refers to the result determined after the call is over based on factors such as the call content, customer response, and communication effect.

[0088] As an optional implementation, the call data is converted into text form through voice recognition technology, and keywords are extracted using natural language processing technology. The customer's attitude is judged based on the keywords. If the customer's attitude is cooperative and the communication is completed smoothly, the call result is determined to be successful and the customer's intention is high.

[0089] As another optional implementation, the call data is converted into text form through voice recognition technology, and keywords are extracted using natural language processing technology. Sentiment analysis technology is then used to determine the emotional tendencies expressed by the customer during the call. The customer's attitude is further analyzed based on the keywords and emotional tendencies. If the customer's attitude is cooperative and the communication is completed smoothly, the call result is determined to be successful and the customer's intention is high.

[0090] Step S312: If the call is interrupted and the reason for the interruption is that the customer hangs up, it is determined that the call result is unsuccessful and the customer's intention is low.

[0091] In this embodiment, the call interruption reason refers to the specific factors or conditions that lead to the unexpected termination of the call, including the customer actively hanging up, unstable signal, network failure, equipment problem, etc.

[0092] As an optional implementation method, the call data is converted into text form through voice recognition technology, the call interruption point is obtained, the call data and signal strength information are analyzed, and then the emotional tendency expressed by the customer in the call is judged through sentiment analysis technology, the customer's attitude is analyzed, and the reason for the call interruption is determined. If the call interruption reason is that the customer hung up, the call result is determined to be unsuccessful and the customer intention is low.

[0093] Illustratively, for call data of interrupted calls, the call content before the call interruption is converted into text data through voice recognition technology, the interruption point of the call is determined, and the signal strength record and stability before and after the call interruption point are checked. If the signal suddenly weakens or becomes unstable before the interruption, the cause of the call interruption is determined to be a signal problem. If there is no signal problem, voice analysis is used to identify the customer's speech speed, tone, pause pattern and other voice characteristics before the call interruption, judge the emotional tendency expressed by the customer in the call, analyze the customer's attitude, and determine whether the customer actively hung up. If so, the call result is determined to be unsuccessful and the customer's intention is low.

[0094] Step S320, raising the priority of the customer whose customer intention is high and whose call result is successful, and raising the order of the customer number.

[0095] In this embodiment, customer intention refers to the subjective intention and tendency of the customer, such as interest, demand, purchase intention, satisfaction or feedback, etc., for the product, service or information expressed during the call. The adjustment sequence is to adjust the order of the customer numbers according to the level of customer intention.

[0096] As an optional implementation, based on the determined customers with high customer intention, the priority of the automatic calling list is increased, and the order of customer numbers is adjusted upward according to the priority.

[0097] Exemplarily, an intention tag is set for each customer on the automatic call list. Based on the high intention of the customer derived from the call data analysis, these tags are updated to reflect the high intention of the customer. Based on the customer's intention tag, their call priority in the automatic call list is increased, and then the call order is adjusted, setting customers with high intention as high priority and increasing their order.

[0098] Step S330, lowering the priority of the customer whose customer intention is low and whose call result is unsuccessful, and lowering the order of the customer number.

[0099] In this embodiment, customer intention refers to the subjective intention and tendency of the customer, such as interest, demand, purchase intention, satisfaction or feedback, etc., for the product, service or information expressed during the call. The adjustment sequence is to adjust the order of the customer numbers according to the level of customer intention.

[0100] As an optional implementation, based on the determined customers with low customer intention, the priority of the automatic calling list is lowered, and the order of customer numbers is adjusted downward according to the priority.

[0101] Exemplarily, an intent tag is set for each customer on the automatic call list, and based on the low customer intent derived from call data analysis, these tags are updated to reflect the customer's low intent, and based on the customer's intent tag, their call priority in the automatic call list is lowered, and then the call order is adjusted, setting customers with low intent to low priority and lowering their order.

[0102] As an example of an embodiment of the present application, firstly, a dedicated account and telephone number are allocated to each salesperson, and the account and telephone number are bound to the salesperson's information. When the automatic call task is started, a call instruction from the salesperson is received, and the salesperson's number is obtained from the database according to the salesperson's information and dialed. After the salesperson's number is dialed, it is occupied. An automatic call list for each salesperson is created and associated with his account, the salesperson's information is analyzed, and the customer information that meets the conditions is screened from the customer database. The screened customer information is added to the automatic call list corresponding to the salesperson, and the automatic call list is adjusted according to the salesperson's add, modify, delete and other operation instructions. The automatic call list is read, the customer numbers are sorted according to the customer priority in the automatic call list, the first customer number is dialed, the call result is judged in real time, the predetermined number of calls for the customer number is set before the call, and the number of calls for the first customer number is obtained according to the calling order of the customer number, and the customer corresponding to the first customer number whose number of calls does not reach the predetermined number is determined as the target customer. Analyze the call data, convert the call data into text form through voice recognition technology, extract keywords using natural language processing technology, and then use sentiment analysis technology to determine the emotional tendency expressed by the customer during the call. Further analyze the customer's attitude based on the keywords and emotional tendency. If the customer's attitude is cooperative and the communication is completed smoothly, the call result is determined to be successful and the customer's intention is high. If the call is interrupted, obtain the call interruption point and determine the reason for the call interruption. If the reason for the call interruption is that the customer hangs up, the call result is determined to be unsuccessful and the customer's intention is low. Based on the customer's intention obtained from the call data analysis, update the customer's intention label to reflect the customer's latest attitude and intention. According to the customer's intention label, adjust its call priority in the automatic call list, set "highly interested" customers to high priority and increase their order, set "uninterested" customers to low priority, and lower their order or delete the customer number.

[0103] This embodiment provides an automatic calling method, which first determines customer intentions by analyzing call results and call data, more accurately identifies which customers are interested in products or services, improves call quality and efficiency, updates customer information based on customer intentions and adjusts the order of customer numbers in the automatic calling list, and can dynamically adjust call priorities, thereby enhancing customer satisfaction, improving call effectiveness, and improving call quality.

[0104] Based on the first embodiment, the fourth embodiment of the present application proposes an automatic calling method, referring to Figure 4 , after step S140, further comprising: Step S410, calculating the call success rate in each time period according to the recording time of the call data and the call result.

[0105] In this embodiment, the time period is a time interval divided for analyzing and counting call success rates.

[0106] As an optional implementation, the recording time of the call data is obtained, the time period is divided according to a preset time period segmentation standard, basic statistical analysis of the call data is performed through statistical software, and the call success rate is determined based on the number of calls in each time period and the total number of calls.

[0107] Exemplarily, the recording time of each call data is obtained, the time of the call is divided into 8 time periods, the call data is statistically analyzed through Excel, the number of calls in each time period is calculated and divided by the total number of calls, and the call success rate is obtained.

[0108] Step S420, analyzing the call success rate in each time period, determining the best time to call and feeding back to the salesperson.

[0109] In this embodiment, the best time for calling is obtained based on the analysis of data such as call success rate, and is the time period most likely to obtain a positive response from the customer or successfully complete the call.

[0110] As an optional implementation, based on the analysis results of the call success rate, the time period with the highest call success rate is identified as the best time for calls, and the analysis results are organized into a report and fed back to the sales staff. The analysis results include the best time for calls, comparison of call success rates in each time period, possible cause analysis, etc.

[0111] This embodiment provides an automatic calling method. This embodiment first determines the call success rate of each time period by analyzing the call data of different time periods, and determines the feedback result of the best time for calling based on the call success rate. The calling strategy can be adjusted in a targeted manner, and more call attempts are made in the time period with a higher success rate, thereby enhancing customer satisfaction, improving the effect of calls, and improving the quality of calls.

[0112] It should be noted that the above examples are only used to understand the present application and do not constitute a limitation on the automatic calling method of the present application. More simple transformations based on this technical concept are all within the scope of protection of the present application.

[0113] The present application provides an automatic calling device, which includes: at least one processor; and a memory communicatively connected to the at least one processor; wherein the memory stores instructions executable by the at least one processor, and the instructions are executed by the at least one processor so that the at least one processor can execute the automatic calling method in the above-mentioned embodiment one.

[0114] Reference below Figure 5 , which shows a schematic diagram of the structure of an automatic calling device suitable for implementing the embodiment of the present application. The automatic calling device in the embodiment of the present application may include but is not limited to mobile terminals such as mobile phones, laptop computers, digital broadcast receivers, PDAs (Personal Digital Assistants), PADs (Portable Application Descriptions), PMPs (Portable Media Players), vehicle-mounted terminals (such as vehicle-mounted navigation terminals), etc., and fixed terminals such as digital TVs, desktop computers, etc. Figure 5 The automatic calling device shown is merely an example and should not bring any limitation to the functions and scope of use of the embodiments of the present application.

[0115] like Figure 5As shown, the automatic calling device may include a processing device 1001 (e.g., a central processing unit, a graphics processor, etc.), which can perform various appropriate actions and processes according to a program stored in a read-only memory (ROM: Read Only Memory) 1002 or a program loaded from a storage device 1003 to a random access memory (RAM: Random Access Memory) 1004. In RAM1004, various programs and data required for the operation of the automatic calling device are also stored. The processing device 1001, ROM1002, and RAM1004 are connected to each other through a bus 1005. An input / output (I / O) interface 1006 is also connected to the bus. Generally, the following systems can be connected to the I / O interface 1006: an input device 1007 including, for example, a touch screen, a touch pad, a keyboard, a mouse, an image sensor, a microphone, an accelerometer, a gyroscope, etc.; an output device 1008 including, for example, a liquid crystal display (LCD: Liquid Crystal Display), a speaker, a vibrator, etc.; a storage device 1003 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 1009. The communication device 1009 can allow the automatic calling device to communicate with other devices wirelessly or by wire to exchange data. Although the figure shows an automatic calling device with various systems, it should be understood that it is not required to implement or have all the systems shown. More or fewer systems can be implemented or have alternatively.

[0116] In particular, according to the embodiments disclosed in the present application, the process described above with reference to the flowchart can be implemented as a computer software program. For example, the embodiments disclosed in the present application include a computer program product, which includes a computer program carried on a computer-readable medium, and the computer program includes a program code for executing the method shown in the flowchart. In such an embodiment, the computer program can be downloaded and installed from a network through a communication device, or installed from a storage device 1003, or installed from a ROM 1002. When the computer program is executed by the processing device 1001, the above-mentioned functions defined in the method of the embodiment disclosed in the present application are executed.

[0117] The automatic calling device provided by the present application adopts the automatic calling method in the above embodiment, which can solve the technical problem of how to improve the efficiency and quality of automatic calling. Compared with the prior art, the beneficial effects of the automatic calling device provided by the present application are the same as the beneficial effects of the automatic calling method provided by the above embodiment, and the other technical features in the automatic calling device are the same as the features disclosed in the method of the previous embodiment, which will not be described in detail here.

[0118] It should be understood that the various parts disclosed in this application can be implemented by hardware, software, firmware or a combination thereof. In the description of the above embodiments, specific features, structures, materials or characteristics can be combined in any one or more embodiments or examples in a suitable manner.

[0119] The above is only a specific implementation of the present application, but the protection scope of the present application is not limited thereto. Any person skilled in the art who is familiar with the present technical field can easily think of changes or substitutions within the technical scope disclosed in the present application, which should be included in the protection scope of the present application. Therefore, the protection scope of the present application should be based on the protection scope of the claims.

[0120] The present application provides a computer-readable storage medium having computer-readable program instructions (ie, computer programs) stored thereon, and the computer-readable program instructions are used to execute the automatic calling method in the above-mentioned embodiment.

[0121] The computer-readable storage medium provided in the present application may be, for example, a USB flash drive, but is not limited to electrical, magnetic, optical, electromagnetic, infrared, or semiconductor systems, systems or devices, or any combination of the above. More specific examples of computer-readable storage media may include, but are not limited to: an electrical connection with one or more wires, a portable computer disk, a hard disk, a random access memory (RAM: Random Access Memory), a read-only memory (ROM: Read Only Memory), an erasable programmable read-only memory (EPROM: Erasable Programmable Read Only Memory or flash memory), an optical fiber, a portable compact disk read-only memory (CD-ROM: CD-Read Only Memory), an optical storage device, a magnetic storage device, or any suitable combination of the above. In this embodiment, the computer-readable storage medium may be any tangible medium containing or storing a program, which may be used by or in combination with an instruction execution system, system or device. The program code contained on the computer-readable storage medium may be transmitted using any appropriate medium, including but not limited to: wires, optical cables, RF (Radio Frequency: Radio Frequency), etc., or any suitable combination of the above.

[0122] The computer-readable storage medium may be included in the automatic calling device; or may exist independently without being assembled into the automatic calling device.

[0123] The computer-readable storage medium carries one or more programs. When the one or more programs are executed by the automatic calling device, the automatic calling device can write computer program codes for performing the operations of the present application in one or more programming languages ​​or a combination thereof. The programming languages ​​include object-oriented programming languages, such as Java, Smalltalk, C++, and conventional procedural programming languages, such as "C" language or similar programming languages. The program code can be executed entirely on the user's computer, partially on the user's computer, as an independent software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer can be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or can be connected to an external computer (for example, using an Internet service provider to connect through the Internet).

[0124] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present application. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some alternative implementations, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0125] The modules involved in the embodiments described in this application may be implemented by software or hardware, wherein the name of the module does not constitute a limitation on the unit itself in some cases.

[0126] The readable storage medium provided in the present application is a computer-readable storage medium, which stores computer-readable program instructions (i.e., computer programs) for executing the above-mentioned automatic calling method, and can solve the technical problem of how to improve the efficiency and quality of automatic calling. Compared with the prior art, the beneficial effects of the computer-readable storage medium provided in the present application are the same as the beneficial effects of the automatic calling method provided in the above-mentioned embodiment, and will not be described in detail here.

[0127] The above descriptions are only some embodiments of the present application, and are not intended to limit the patent scope of the present application. All equivalent structural changes made using the contents of the present application specification and drawings under the technical concept of the present application, or direct / indirect applications in other related technical fields are included in the patent protection scope of the present application.

Claims

1. An automatic calling method, characterized in that: The automatic calling method comprises: Dial and occupy the salesperson's number; According to the identification information of the salesperson, reading the automatic calling list associated with the salesperson in the database; Determining a calling sequence according to the list, and determining target customers based on the calling sequence and the number of calls; Dial the customer number of the target customer, bridge the communication link of the salesperson with the communication link of the target customer, establish a direct communication link and record call data.

2. The automatic calling method according to claim 1, characterized in that: The steps of dialing and occupying the salesperson's number include: Obtain the salesperson number, check the salesperson number format and make a test call to verify the salesperson number; If the salesperson number is verified, dial the salesperson number and occupy it; If the salesperson number verification fails, the backup number of the salesperson number is dialed and occupied.

3. The automatic calling method according to claim 1, characterized in that: Before the step of reading the automatic call list associated with the salesperson in the database according to the identification information of the salesperson, the method includes: Collect customer information and create a customer information table in the database; Screening the customer information table according to the salesperson's information; The screened customer information is assigned to the list associated with the salesperson.

4. The automatic calling method according to claim 1, characterized in that: The step of determining the calling sequence according to the list and determining the target customer based on the calling sequence and the number of calls comprises: Sorting the customers in the list according to their priorities to determine the calling order of the customer numbers; According to the calling sequence, a customer who ranks first and whose calling times do not reach a predetermined number is determined as a target customer.

5. The automatic calling method according to claim 4, characterized in that: The step of determining, according to the calling sequence, a customer who ranks first and whose calling times do not reach a predetermined number as a target customer comprises: Calling the customer number ranked first in the calling sequence, if the calling of the customer number is unsuccessful, obtaining the calling times of the customer number, if the calling times do not reach the predetermined times, lowering the order of the customer number and recording the calling times; If the number of calls reaches the predetermined number, removing the customer number from the automatic call list; If the call to the customer number is successful, the customer number is determined to be a target customer.

6. The automatic calling method according to claim 1, characterized in that: After the steps of dialing the customer number of the target customer, establishing a conversation with the customer number and recording call data, the method further includes: Analyze the call data to determine customer intentions and call results; Prioritize customers with high customer intention and successful call results, and move up the order of the customer numbers; For customers with low customer intention and whose call results are unsuccessful, the priority is reduced and the order of the customer numbers is lowered.

7. The automatic calling method according to claim 6, characterized in that: The step of analyzing the call data to determine the customer intention and call result includes: If the customer cooperates in completing the communication in the call data, the call result is determined to be successful and the customer has high intention; If the call is interrupted and the reason for the interruption is that the customer hangs up, it is determined that the call result is unsuccessful and the customer's intention is low.

8. The automatic calling method according to claim 1, characterized in that: After the steps of dialing the customer number of the target customer, establishing a conversation with the customer number and recording call data, the method further includes: Calculate the call success rate in each time period according to the recording time of the call data and the call result; The call success rate in each time period is analyzed, the best time to call is determined and fed back to the salesperson.

9. An automatic calling device, characterized in that: The device comprises: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program is configured to implement the steps of the automatic calling method according to any one of claims 1 to 8.

10. A storage medium, characterized in that: The storage medium is a computer-readable storage medium, and a computer program is stored on the storage medium. When the computer program is executed by a processor, the steps of the automatic calling method according to any one of claims 1 to 8 are implemented.

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