An intelligent old-age travel product comment feedback method and system

Abstract

The present application relates to the technical field of tourism evaluation feedback, in particular to an intelligent old-age tourism product comment feedback method and system; the present scheme first determines the tourism product (i.e. target product) that the user needs to comment on through the tourist terminal, and then feeds back to the cloud server; the cloud server generates questionnaire data corresponding to the target product and sends it to the tourist terminal; the tourist terminal produces a questionnaire page based on the questionnaire data, obtains actual touch data corresponding to the touch action of the user on the questionnaire page, and judges whether the user has a false touch action on the questionnaire page; if a false touch action occurs, a correction page is generated, and correction touch data corresponding to the click operation of the user on the correction page is obtained; subsequently, the actual touch data and the correction touch data are used to generate a comprehensive feedback score value of the user for the target product, so that more accurate user rating data for the tourism product is obtained.

Description

Technical Field

[0001] The present invention relates to the technical field of tourism evaluation feedback, and in particular to an intelligent elderly tourism product review feedback method and system. Background Art

[0002] With the prosperity of the tourism industry, more and more people are choosing travel as a way to vacation; however, there is currently a lack of good and effective communication channels between tourists and travel companies, which seriously restricts the sustainable development of tourism products. Currently, travel companies collect tourists' review and feedback data on various aspects of the travel process mainly based on manual telephone follow-up. This method is inefficient and requires a lot of manpower to complete. Moreover, manual telephone follow-up is easy to cause people to be disgusted. In view of this, there is an urgent need for a more efficient and labor-saving tourism product review feedback technology solution. Summary of the Invention

[0003] The main purpose of the present invention is to provide an intelligent elderly tourism product review feedback method and system, aiming to solve the problem of the urgent need for a tourism product review feedback technical solution that is more efficient and labor-saving.

[0004] The technical solution proposed by the present invention is:

[0005] An intelligent elderly tourism product review and feedback method is applied to an intelligent elderly tourism product review and feedback system; the system includes a visitor terminal and a cloud server; the visitor terminal is communicatively connected to the cloud server; the visitor terminal includes a touch screen; the method includes:

[0006] The tourist terminal marks the tourism product that needs to be reviewed as the target product and sends the product number of the target product to the cloud server. Each tourism product is set with a unique product number.

[0007] The cloud server generates questionnaire data corresponding to the target product and sends it to the visitor terminal;

[0008] The tourist terminal generates and displays a questionnaire page corresponding to the questionnaire data through a touch screen, and obtains actual touch data corresponding to the user's touch action on the questionnaire page, wherein the questionnaire page is used to guide the user to perform touch-based ratings on each tourism aspect of the target product;

[0009] The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the actual touch data;

[0010] If so, the visitor terminal generates a correction page and obtains the correction touch data corresponding to the user's click operation on the correction page, and generates a comprehensive feedback score of the user for the target product based on the actual touch data and the correction touch data, and sends it to the cloud server;

[0011] If not, the visitor terminal generates a comprehensive feedback rating value of the user for the target product based on the actual touch data and sends it to the cloud server.

[0012] Preferably, the visitor terminal generates and displays a questionnaire page corresponding to the questionnaire data through a touch screen, and obtains actual touch data corresponding to the user's touch action on the questionnaire page, including:

[0013] The visitor terminal generates and displays a test page, wherein a collection frame is displayed in the middle of the test page, and prompt text is displayed above the test page to prompt the user to touch and click the collection frame;

[0014] The visitor terminal obtains test touch data corresponding to the test touch action performed by the user on the touch screen while the test page is displayed, wherein the test touch data includes the touch period corresponding to the test touch action and the touch points collected by the touch screen at each sampling moment in the touch period. The touch point is the position of the touch unit on the touch screen that is triggered by the user's click;

[0015] The visitor terminal obtains a touch profile of the test touch action based on the test touch data, marks the profile as a standard profile, and determines a standard observation distance value for describing the profile feature of the test touch action based on the standard profile, wherein the number of the standard observation distance values ​​is multiple;

[0016] The tourist terminal generates and displays a questionnaire page, wherein the questionnaire page includes multiple comment blocks corresponding to the travel stages. A prompt text is set above each comment block to guide the user to perform a rating operation. Below the comment area, multiple score blocks are arranged horizontally in sequence and of the same size. Each score block displays a unique rating value.

[0017] The visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen while the questionnaire page is displayed, wherein the actual touch data includes the touch period corresponding to the actual touch action and the touch points collected by the touch screen at each sampling time in the touch period;

[0018] The visitor terminal obtains a touch profile of the actual touch action based on the actual touch data and marks it as an actual profile, wherein the acquisition method of the actual profile is consistent with the acquisition method of the standard profile, and the number of the actual touch actions is multiple;

[0019] The visitor terminal determines, based on the actual contour, an actual observation distance value for describing contour features of the actual touch action, wherein the actual observation distance value and the standard observation distance value are obtained in the same manner and have the same number of actual observation distance values ​​and the standard observation distance values;

[0020] The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the standard observation distance value and the actual observation distance value.

[0021] Preferably, the visitor terminal obtains a touch profile of the test touch action based on the test touch data, marks the profile as a standard profile, and determines a standard observation distance value for describing the profile feature of the test touch action based on the standard profile, including:

[0022] The visitor terminal marks the sampling moment with the largest number of touch points in the test touch data as the target moment, and uses the closed contour formed by sequentially connecting the touch points on the edge of all touch points corresponding to the target moment as the standard contour;

[0023] The visitor terminal determines the size center point of the target outline and marks it as the target center point;

[0024] The visitor terminal establishes an observation layer including the target center point and the standard outline, constructs a rectangular coordinate system with the target center point as the origin in the observation layer, and sets a preset number of auxiliary rays with the origin as the endpoint, wherein the angles between adjacent auxiliary rays are consistent and the auxiliary rays are distributed symmetrically about the center of the circle;

[0025] The visitor terminal obtains the intersection of each auxiliary ray and the standard outline, and marks it as the target intersection, and uses the distance between each target intersection and the origin as the standard observation distance value for testing the touch action, among which the observation layer is in the first quadrant and closest to x The auxiliary ray of the axis is the first auxiliary ray, the auxiliary ray counterclockwise adjacent to the first auxiliary ray is the second auxiliary ray, and so on to get the first auxiliary ray of the test touch action. i The standard observation distance value, , N is the preset number.

[0026] Preferably, the visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the standard observation distance value and the actual observation distance value, including:

[0027] The visitor terminal calculates a profile fitting coefficient for characterizing the similarity between the actual touch action and the test touch action based on the standard observation distance value and the actual observation distance value:

[0028] When the contour fitting coefficient is greater than a first preset value, the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch action corresponding to the contour fitting coefficient greater than the first preset value as an accidental touch.

[0029] Preferably, the visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen during the display of the questionnaire page, and then further includes:

[0030] The visitor terminal calculates the motion rate value based on the actual touch data, which can reflect the motion rhythm of the actual touch action:

[0031] The visitor terminal calculates a motion rate value that can reflect the motion rhythm of the test touch action based on the test touch data, and marks it as a standard motion rate value. The calculation method of the standard motion rate value is consistent with the calculation method of the motion rate value of the actual touch action;

[0032] The visitor terminal obtains the ratio of the action rate value of each actual touch action to the standard action rate value, and marks it as the reference ratio of the actual touch action;

[0033] The visitor terminal determines whether there is a reference ratio that is smaller than a second preset value or larger than a third preset value, wherein the second preset value is smaller than the third preset value;

[0034] If so, the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch corresponding to the reference ratio that is smaller than the second preset value or larger than the third preset value as an accidental touch.

[0035] Preferably, the visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen during the display of the questionnaire page, and then further includes:

[0036] The visitor terminal obtains the touch time period of each actual touch action and marks it as the time period to be analyzed;

[0037] The visitor terminal determines whether the following conditions are met: there is an overlap between any at least two time periods to be analyzed;

[0038] If so, the visitor terminal determines that the user has made an accidental touch action on the questionnaire page, and marks the actual touch actions corresponding to the intersecting time periods to be analyzed as accidental touch actions.

[0039] Preferably, the visitor terminal generates a correction page, obtains correction touch data corresponding to the user's click operation on the correction page, generates a comprehensive feedback score of the user for the target product based on the actual touch data and the correction touch data, and sends the score to the cloud server, including:

[0040] The tourist terminal records the review block corresponding to the score block where the accidental touch action falls as a correction block;

[0041] The visitor terminal generates and displays a correction page including a correction block;

[0042] The visitor terminal obtains the correction touch data corresponding to the correction touch action performed by the user on the touch screen during the display of the correction page, wherein the correction touch data includes the touch period corresponding to the correction touch action and the touch points collected by the touch screen at each sampling time in the touch period;

[0043] The visitor terminal obtains the score value corresponding to the score block where each corrective touch action falls based on the corrected touch data, and marks it as the corrected score;

[0044] The visitor terminal obtains the score value corresponding to the score block where each actual touch action falls based on the actual touch data, and marks it as the actual score;

[0045] The tourist terminal marks the review blocks except the correction block on the questionnaire page as normal blocks, and marks the actual scores corresponding to the normal blocks as normal scores;

[0046] The visitor terminal generates a comprehensive feedback rating value of the user for the target product based on the correction score and the normal score.

[0047] Preferably, the calculation formula for generating the user's comprehensive feedback score for the target product based on the correction score and the normal score by the visitor terminal is:

[0048] ,

[0049] Where, is the comprehensive feedback score; For the o A normal score, For the o The weight coefficient of the tourism link corresponding to the normal score, , O is the total number of normal scores; For the p Corrected score, For the p The weight coefficient of the tourism link corresponding to the correction score, , P is the total number of corrected scores; and .

[0050] The present invention also proposes an intelligent elderly tourism product review and feedback system, which applies an intelligent elderly tourism product review and feedback method; the system includes a tourist terminal and a cloud server; the tourist terminal is communicatively connected to the cloud server; and the tourist terminal includes a touch screen.

[0051] The above technical solution can achieve the following beneficial effects:

[0052] The intelligent elderly tourism product review and feedback method proposed in the present invention can provide a more efficient and labor-saving tourism product review and feedback solution; this solution first determines the tourism product (i.e., the target product) that the user needs to review through the tourist terminal, and then feeds back to the cloud server. The cloud server generates questionnaire data corresponding to the target product and sends it to the tourist terminal; the tourist terminal generates a questionnaire page based on the questionnaire data, obtains actual touch data corresponding to the user's touch action on the questionnaire page, and determines whether the user has an accidental touch action on the questionnaire page. If an accidental touch action occurs, a correction page will be generated, and the corrected touch data corresponding to the user's click operation on the correction page will be obtained. Subsequently, the user's comprehensive feedback score for the target product is generated based on the actual touch data and the corrected touch data, thereby obtaining more accurate user score data for the tourism product. BRIEF DESCRIPTION OF THE DRAWINGS

[0053] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on the structures shown in these drawings without paying any creative work.

[0054] Figure 1 This is a flowchart of a first embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention;

[0055] Figure 2 This is a schematic diagram of the review block of the second embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention. DETAILED DESCRIPTION

[0056] It should be understood that the specific embodiments described herein are only used to explain the present invention and are not intended to limit the present invention.

[0057] The present invention provides an intelligent elderly tourism product review and feedback method and system.

[0058] As attached Figure 1 As shown, in a first embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, this embodiment is applied to an intelligent elderly tourism product review and feedback system; the system includes a tourist terminal and a cloud server; the tourist terminal is communicatively connected to the cloud server; the tourist terminal includes a touch screen; this embodiment includes the following steps:

[0059] Step S110: The tourist terminal marks the tourism product that needs to be reviewed as a target product, and sends the product number of the target product to the cloud server, wherein each tourism product is correspondingly set with a unique product number.

[0060] Specifically, the tourist terminal here is a smart terminal (such as a smart phone) used by tourists, and the tourist user can operate the tourist terminal to determine the tourism product that the user needs to review.

[0061] Step S120: The cloud server generates questionnaire data corresponding to the target product and sends it to the visitor terminal.

[0062] Specifically, the questionnaire data here is data that can reflect users' evaluation of this travel product.

[0063] Step S130: The tourist terminal generates and displays a questionnaire page corresponding to the questionnaire data through the touch screen, and obtains actual touch data corresponding to the user's touch action on the questionnaire page, wherein the questionnaire page is used to guide the user to perform touch-based ratings on each tourism link of the target product.

[0064] Specifically, the user can touch and click on each link of the target product on the questionnaire page of the touch screen (for example, by clicking on a rating tab) to reflect the user's evaluation of the corresponding link.

[0065] Step S140: The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the actual touch data.

[0066] Specifically, based on actual touch data, it is possible to know whether the user has made any accidental touches when evaluating and scoring travel products. If an accidental touch occurs (for example, hand shaking, or accidentally clicking and touching the touch screen with other parts of the hand to make an accidental score), it will affect the accuracy of the evaluation and scoring feedback provided by the user, so correction is required to obtain a more realistic and accurate rating.

[0067] If so, execute step S150: the visitor terminal generates a correction page, obtains the correction touch data corresponding to the user's click operation on the correction page, and generates the user's comprehensive feedback score for the target product based on the actual touch data and the correction touch data, and sends it to the cloud server.

[0068] Specifically, the corrected touch data can reflect the user's true scoring intention, so a comprehensive feedback score of the user for the target product can be generated based on the actual touch data and the corrected touch data, and then sent to the cloud server for storage.

[0069] If no, step S160 is performed: the tourist terminal generates a user's comprehensive feedback score value for the target product based on the actual touch data and sends it to the cloud server.

[0070] The intelligent old-age tourism product review feedback method can provide a more efficient and labor-saving tourism product review feedback scheme; the scheme first determines the tourism product (i.e. target product) that the user needs to review through the tourist terminal, and then feeds back to the cloud server, the cloud server generates the questionnaire data corresponding to the target product, and sends it to the tourist terminal; the tourist terminal produces a questionnaire page based on the questionnaire data, and obtains actual touch data corresponding to the touch action of the user on the questionnaire page, and judges whether the user has a false touch action on the questionnaire page, if a false touch action occurs, a correction page is generated, and correction touch data corresponding to the click operation of the user on the correction page is obtained, and subsequent actual touch data and correction touch data are used to generate a user's comprehensive feedback score value for the target product, so that more accurate user rating data for the tourism product is obtained.

[0071] In a second embodiment of the intelligent old-age tourism product review feedback method, based on the first embodiment, step S130 includes the following steps:

[0072] Step S210: the tourist terminal generates and displays a test page, wherein the middle part of the test page displays a collection frame, and the upper part of the test page displays prompt text for prompting the user to touch and click the collection frame.

[0073] Specifically, the test page is a page for collecting the touch action of the user's finger on the touch screen, and the user touches and clicks the collection frame according to the prompt text, so as to collect the data of the user's normal click on the touch screen, so as to facilitate subsequent false touch judgment.

[0074] Specifically, the prompt text is also used to prompt the user to keep using the finger to touch the collection frame during the subsequent review process, for example, the user uses the middle finger of the right hand to touch and click the collection frame, and the middle finger of the right hand needs to be kept during the subsequent review process, so as to more accurately identify whether the user has a false touch.

[0075] Step S220: the tourist terminal obtains test touch data corresponding to the test touch action of the user on the touch screen during the display of the test page, wherein the test touch data includes a touch period corresponding to the test touch action, and touch points collected by the touch screen at each sampling time in the touch period, and the touch point is the position point of the touch unit on the touch screen that is clicked and triggered by the user.

[0076] Specifically, in actual applications, whether it is a capacitive touch screen, a resistive touch screen, or other types of touch screens, the touch screen will be provided with a plurality of touch sensors arranged in an array. The plurality of touch sensors arranged in an array divide the touch screen into a plurality of touch units to detect the user's touch actions at various positions on the touch screen, and then respond to the user's touch actions to output touch data. In fact, when the user's finger touches the touch screen, it touches multiple touch units, and the touch sensors corresponding to each touch unit can detect the touch action, thereby realizing the location of the touch point in this embodiment. The touch period in this embodiment is the time period between the user's finger starting to touch the screen and completely leaving the screen; in summary, the test touch data can fully reflect the action characteristics of the user's entire test touch action.

[0077] Step S230: The visitor terminal obtains the touch profile of the test touch action based on the test touch data, marks it as a standard profile, and determines a standard observation distance value for describing the profile feature of the test touch action based on the standard profile, wherein the number of standard observation distance values ​​is multiple.

[0078] Specifically, the test touch action corresponds to a plurality of standard observation distance values, and the contour features of the test touch action can be expressed by these standard observation distance values.

[0079] Step S240: The tourist terminal generates and displays a questionnaire page, wherein the questionnaire page includes a plurality of comment blocks corresponding to the travel links. A prompt text for guiding the user to perform a rating operation is provided above each comment block, and a plurality of score blocks arranged horizontally in sequence and of the same size are provided below the comment area. Each score block displays a unique rating value (1 point, 3 points, and 5 points, respectively).

[0080] Specifically, the questionnaire page in this embodiment is as shown in the attached Figure 2 As shown, users click on the score blocks in each review block to rate the travel links in the review block.

[0081] Step S250: The visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen during the display of the questionnaire page, wherein the actual touch data includes the touch period corresponding to the actual touch action and the touch points collected by the touch screen at each sampling moment in the touch period.

[0082] Specifically, the actual touch data in this embodiment includes multiple actual touch actions (under normal circumstances, the number of actual touch actions should be consistent with the number of comment blocks, that is, the user performs a touch action in each comment block to achieve scoring; but if there is an accidental touch, the actual touch action may also be more than the number of comment blocks, so here we can only determine that the number of actual touch actions is multiple); similar to the test touch data in the above steps, the actual touch data here can fully reflect the action characteristics of each actual touch action of the user during the comment operation.

[0083] Step S260: The visitor terminal obtains the touch contour of the actual touch action based on the actual touch data and marks it as the actual contour, wherein the acquisition method of the actual contour is consistent with the acquisition method of the standard contour, and the number of actual touch actions is multiple.

[0084] Step S270: The visitor terminal determines the actual observation distance value used to express the contour feature of the actual touch action based on the actual contour, wherein the actual observation distance value and the standard observation distance value are obtained in the same manner and have the same number.

[0085] Similarly, the contour features of the actual touch action can be expressed through these actual observed distance values.

[0086] Step S280: The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the standard observation distance value and the actual observation distance value.

[0087] Specifically, by comparing the similarity between the standard observation distance value and the actual observation distance value, it is possible to determine whether the user has made an accidental touch on the questionnaire page; under normal circumstances, the contour features between the touch actions of the user touching the screen should be similar, so the similarity between the standard observation distance value and the actual observation distance value should be high.

[0088] In a third embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the second embodiment, step S230 includes the following steps:

[0089] Step S310: The visitor terminal marks the sampling moment with the largest number of touch points in the test touch data as the target moment, and uses the closed contour formed by sequentially connecting the edge touch points of all touch points corresponding to the target moment as the standard contour.

[0090] Specifically, the target moment is the moment when the contact area of ​​the user's finger with the touch screen is the largest during the process of the user's finger touching the screen. This moment can more completely and accurately reflect the touch contour of the user's finger's touch action, so it is selected as the target moment. Then, the closed contour formed by connecting the touch points on the edge of all touch points corresponding to the target moment in sequence is used as the standard contour (the touch contour corresponding to the user's test touch).

[0091] Step S320: The visitor terminal determines the size center point of the target outline and marks it as the target center point.

[0092] Specifically, the outline touched by the user's finger is normally elliptical, so the size center point is determined as follows: mark the line between the leftmost touch point and the rightmost touch point in the target outline as the first line segment, mark the line between the uppermost touch point and the lowermost touch point in the target outline as the second line segment, and use the intersection of the first line segment and the second line segment as the size center point.

[0093] Step S330: The visitor terminal establishes an observation layer including the target center point and the standard outline, constructs a rectangular coordinate system with the target center point as the origin in the observation layer, and sets a preset number (for example, 24) of auxiliary rays with the origin as the endpoint, wherein the angles between adjacent auxiliary rays are consistent (when the preset number is 24, the angle here is 15°), and the auxiliary rays are distributed symmetrically around the center of the circle.

[0094] Step S340: The visitor terminal obtains the intersection of each auxiliary ray and the standard outline, marks it as the target intersection, and uses the distance between each target intersection and the origin as the standard observation distance value for the test touch action, wherein the observation layer is in the first quadrant and closest to x The auxiliary ray of the axis is the first auxiliary ray, the auxiliary ray counterclockwise adjacent to the first auxiliary ray is the second auxiliary ray, and so on to get the first auxiliary ray of the test touch action. i The standard observation distance value, , N is the preset number (in this embodiment N is 24).

[0095] Specifically, in this step, a preset number of target intersection points are extracted from the target contour. These target intersection points can reflect the distribution of each position point along the edge of the target contour, thereby expressing the contour characteristics of the test touch action.

[0096] In a fourth embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the third embodiment, step S280 includes the following steps:

[0097] Step S410: The visitor terminal calculates a profile fitting coefficient for characterizing the similarity between the actual touch action and the test touch action based on the standard observation distance value and the actual observation distance value.

[0098] The specific calculation formula of the profile fitting coefficient is:

[0099] ,

[0100] Where, is the profile fitting coefficient, The closer it is to 0, the higher the similarity between the actual touch action and the standard touch action; The first step of the standard touch action i Standard observation distance value; The actual touch action i The actual observed distance value.

[0101] Specifically, this embodiment provides a specific calculation formula for the profile fitting coefficient. The closer L is to 0, the more similar the touch profile of the actual touch action is to the touch profile of the test touch action. Therefore, the higher the similarity between the actual touch action and the standard touch action, the lower the possibility that the actual touch action is a false touch (because false touches are usually sudden hand shakes, or sudden external situations that cause the mobile phone touch screen to suddenly contact the user's finger. These false touch situations are different from normal click touch situations, so the false touch profile is naturally not similar to the standard profile under normal circumstances).

[0102] Step S420: When the contour fitting coefficient is greater than a first preset value (eg, 0.5), the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch action corresponding to the contour fitting coefficient greater than the first preset value as an accidental touch.

[0103] Specifically, when the contour fitting coefficient is greater than the first preset value, it indicates that the similarity between the actual touch action and the standard touch action is low, and therefore it is inferred that the actual touch action is a false touch.

[0104] In a fifth embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the third embodiment, step S220 further includes the following steps:

[0105] Step S510: The visitor terminal calculates a motion rate value that can reflect the motion rhythm of the actual touch action based on the actual touch data:

[0106] The calculation formula of the action rate value is:

[0107] ,

[0108] Where, For the j The action rate value corresponding to the actual touch action, , J is the total number of actual touch actions (e.g. 10); For the j The first touch period corresponding to the actual touch action k The number of touch points corresponding to the sampling moment, and satisfying: , For the j The number of times from the first sampling moment to the target moment in the touch period corresponding to the actual touch action (for example, 3); The interval between adjacent sampling moments (for example, 0.05 seconds).

[0109] Specifically, the meaning of the above formula is: target time (the first The number of touch points at the target moment is the largest, that is, the outline of the user's touch action at the target moment is the largest; then from the first sampling moment to the The change rate of the number of touch points between adjacent sampling moments ( ) can reflect the speed of the user's finger touch action. The faster the user touches, the greater the rate of change of quantity. By calculating the average of multiple rate of change of quantity (that is, the above-mentioned action rate value), the overall action rhythm of the user's touch action can be reflected. Then the action rate value of the normal touch action should be close to the rate value of the test touch action (that is, the standard action rate value in the subsequent steps). If the difference is large, it can be considered as an accidental touch action.

[0110] Step S520: The visitor terminal calculates a motion rate value that can reflect the motion rhythm of the test touch action based on the test touch data, and marks it as a standard motion rate value, wherein the calculation method of the standard motion rate value is consistent with the calculation method of the motion rate value of the actual touch action.

[0111] Step S530: The visitor terminal obtains the ratio of the action rate value of each actual touch action to the standard action rate value, and marks it as a reference ratio of the actual touch action.

[0112] Specifically, under normal circumstances the reference ratio should be close to 1.

[0113] Step S540: The visitor terminal determines whether there is a reference ratio that is smaller than a second preset value (eg, 0.7) or larger than a third preset value (eg, 1.3), wherein the second preset value is smaller than the third preset value.

[0114] If so, step S550 is executed: the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch action corresponding to the reference ratio that is less than the second preset value or greater than the third preset value as an accidental touch action.

[0115] Specifically, if there is a reference ratio that is smaller than the second preset value or larger than the third preset value, it proves that the action rates of the actual touch action and the test touch action are significantly different, and it is inferred that the actual touch action is an error touch action.

[0116] In a sixth embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the second embodiment, step S220 further includes the following steps:

[0117] Step S610: The visitor terminal obtains the touch time period of each actual touch action and marks it as a time period to be analyzed.

[0118] Step S620: The visitor terminal determines whether the following condition is met: there is an overlap between any at least two time periods to be analyzed.

[0119] If so, step S630 is executed: the visitor terminal determines that the user has made an accidental touch action on the questionnaire page, and marks the actual touch actions corresponding to the intersecting time periods to be analyzed as accidental touch actions.

[0120] Specifically, under normal circumstances, a user performs a touch operation with a single finger, that is, the touch periods of two actual touch actions will not cross; if there is a cross, it is presumed that an erroneous touch action has occurred.

[0121] In a seventh embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the second embodiment, step S150 includes the following steps:

[0122] Step S710: The tourist terminal records the review block corresponding to the score block where the accidental touch action falls as a correction block.

[0123] Specifically, if the user falls into the correction block due to an accidental touch, then the correction block is the review block that requires the user to re-rate.

[0124] Step S720: The visitor terminal generates and displays a correction page including a correction block.

[0125] Step S730: The visitor terminal obtains the correction touch data corresponding to the correction touch action performed by the user on the touch screen while displaying the correction page, wherein the correction touch data includes the touch period corresponding to the correction touch action and the touch points collected by the touch screen at each sampling moment in the touch period.

[0126] Step S740: The visitor terminal obtains the score value corresponding to the score block where each corrective touch action falls based on the corrected touch data, and marks it as the corrected score.

[0127] Specifically, the correction score here is the correct score after the user re-touch and score the travel link that was previously accidentally touched.

[0128] Step S750: The visitor terminal obtains the score value corresponding to the score block where each actual touch action falls based on the actual touch data, and marks it as the actual score.

[0129] Specifically, the actual score here is the score corresponding to each actual touch action previously performed by the user. The actual score also includes the erroneous score caused by accidental touches, so they need to be eliminated.

[0130] Step S760: The visitor terminal marks the review blocks except the correction block in the questionnaire page as normal blocks, and marks the actual scores corresponding to the normal blocks as normal scores.

[0131] Specifically, the normal score here excludes the erroneous score values ​​caused by accidental touches.

[0132] Step S770: The visitor terminal generates a comprehensive feedback rating value of the user for the target product based on the correction score and the normal score.

[0133] Specifically, the correction score and the normal score are the correct ratings of the user for the target product, and based on the correction score and the normal score, a comprehensive feedback rating of the user for the target product can be generated.

[0134] In an eighth embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the seventh embodiment, the tourist terminal generates a calculation formula for the user's comprehensive feedback score for the target product based on the correction score and the normal score:

[0135] ,

[0136] Where, is the comprehensive feedback score; For the o A normal score, For the o The weight coefficient of the tourism link corresponding to the normal score, , O is the total number of normal scores (e.g. 3); For the p Corrected score, For the p The weight coefficient of the tourism link corresponding to the correction score, , Pis the total number of corrected scores (e.g. 1); and .

[0137] Specifically, this embodiment provides a specific formula for calculating the comprehensive feedback score of the user for the target product.

[0138] In a ninth embodiment of an intelligent elderly tourism product review and feedback method proposed by the present invention, based on the first embodiment, the system further includes a management terminal; this embodiment also includes the following steps:

[0139] Step S910: The cloud server sends the comprehensive feedback score of the target product to the management terminal.

[0140] Specifically, the management terminal here is an intelligent terminal operated by a manager. Through the management terminal, the manager can promptly know the comprehensive feedback score of users on the target product, so as to perform optimization.

[0141] The present invention also proposes an intelligent elderly tourism product review and feedback system, which applies an intelligent elderly tourism product review and feedback method; the system includes a tourist terminal and a cloud server; the tourist terminal is communicatively connected to the cloud server; and the tourist terminal includes a touch screen.

[0142] The serial numbers of the above embodiments of the present invention are for description only and do not represent the advantages or disadvantages of the embodiments.

[0143] The embodiments of the present invention are described above in conjunction with the accompanying drawings, but the present invention is not limited to the above-mentioned specific implementation methods. The above-mentioned specific implementation methods are merely illustrative and not restrictive. Under the guidance of the present invention, ordinary technicians in this field can also make many forms without departing from the scope of protection of the present invention and the claims, all of which are protected by the present invention.

Claims

1. An intelligent elderly tourism product review and feedback method, characterized in that: Applicable to an intelligent elderly tourism product review and feedback system; the system includes a visitor terminal and a cloud server; the visitor terminal is communicatively connected to the cloud server; the visitor terminal includes a touch screen; the method includes: The tourist terminal marks the tourism product that needs to be reviewed as the target product and sends the product number of the target product to the cloud server. Each tourism product is set with a unique product number. The cloud server generates questionnaire data corresponding to the target product and sends it to the visitor terminal; The tourist terminal generates and displays a questionnaire page corresponding to the questionnaire data through a touch screen, and obtains actual touch data corresponding to the user's touch action on the questionnaire page, wherein the questionnaire page is used to guide the user to perform touch-based ratings on each tourism aspect of the target product; The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the actual touch data; If so, the visitor terminal generates a correction page and obtains the correction touch data corresponding to the user's click operation on the correction page, and generates a comprehensive feedback score of the user for the target product based on the actual touch data and the correction touch data, and sends it to the cloud server; If not, the visitor terminal generates a comprehensive feedback score for the target product based on the actual touch data and sends it to the cloud server; The visitor terminal generates and displays a questionnaire page corresponding to the questionnaire data through a touch screen, and obtains actual touch data corresponding to the user's touch action on the questionnaire page, including: The visitor terminal generates and displays a test page, wherein a collection frame is displayed in the middle of the test page, and prompt text is displayed above the test page to prompt the user to touch and click the collection frame; The visitor terminal obtains test touch data corresponding to the test touch action performed by the user on the touch screen while the test page is displayed, wherein the test touch data includes the touch period corresponding to the test touch action and the touch points collected by the touch screen at each sampling moment in the touch period. The touch point is the position of the touch unit on the touch screen that is triggered by the user's click; The visitor terminal obtains a touch profile of the test touch action based on the test touch data, marks the profile as a standard profile, and determines a standard observation distance value for describing the profile feature of the test touch action based on the standard profile, wherein the number of the standard observation distance values ​​is multiple; The tourist terminal generates and displays a questionnaire page, wherein the questionnaire page includes multiple comment blocks corresponding to the travel stages. A prompt text is set above each comment block to guide the user to perform a rating operation. Below the comment area, multiple score blocks are arranged horizontally in sequence and of the same size. Each score block displays a unique rating value. The visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen while the questionnaire page is displayed, wherein the actual touch data includes the touch period corresponding to the actual touch action and the touch points collected by the touch screen at each sampling time in the touch period; The visitor terminal obtains a touch profile of the actual touch action based on the actual touch data and marks it as an actual profile, wherein the acquisition method of the actual profile is consistent with the acquisition method of the standard profile, and the number of the actual touch actions is multiple; The visitor terminal determines, based on the actual contour, an actual observation distance value for describing contour features of the actual touch action, wherein the actual observation distance value and the standard observation distance value are obtained in the same manner and have the same number of actual observation distance values ​​and the standard observation distance values; The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the standard observation distance value and the actual observation distance value.

2. The intelligent elderly tourism product review feedback method according to claim 1 is characterized in that: The visitor terminal obtains a touch profile of the test touch action based on the test touch data and marks it as a standard profile, and determines a standard observation distance value for expressing the profile feature of the test touch action based on the standard profile, including: The visitor terminal marks the sampling moment with the largest number of touch points in the test touch data as the target moment, and uses the closed contour formed by sequentially connecting the touch points on the edge of all touch points corresponding to the target moment as the standard contour; The visitor terminal determines the size center point of the target outline and marks it as the target center point; The visitor terminal establishes an observation layer including the target center point and the standard outline, constructs a rectangular coordinate system with the target center point as the origin in the observation layer, and sets a preset number of auxiliary rays with the origin as the endpoint, wherein the angles between adjacent auxiliary rays are consistent and the auxiliary rays are distributed symmetrically about the center of the circle; The visitor terminal obtains the intersection of each auxiliary ray and the standard outline, and marks it as the target intersection, and uses the distance between each target intersection and the origin as the standard observation distance value for testing the touch action, among which the observation layer is in the first quadrant and closest to x The auxiliary ray of the axis is the first auxiliary ray, the auxiliary ray counterclockwise adjacent to the first auxiliary ray is the second auxiliary ray, and so on to get the first auxiliary ray of the test touch action. i The standard observation distance value, , N is the preset number.

3. The intelligent elderly tourism product review feedback method according to claim 2 is characterized in that: The visitor terminal determines whether the user has made an accidental touch on the questionnaire page based on the standard observation distance value and the actual observation distance value, including: The visitor terminal calculates a profile fitting coefficient for characterizing the similarity between the actual touch action and the test touch action based on the standard observation distance value and the actual observation distance value: When the contour fitting coefficient is greater than a first preset value, the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch action corresponding to the contour fitting coefficient greater than the first preset value as an accidental touch.

4. The intelligent elderly tourism product review feedback method according to claim 2 is characterized in that: The visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen during the display of the questionnaire page, and then further includes: The visitor terminal calculates the motion rate value based on the actual touch data, which can reflect the motion rhythm of the actual touch action: The visitor terminal calculates a motion rate value that can reflect the motion rhythm of the test touch action based on the test touch data, and marks it as a standard motion rate value. The calculation method of the standard motion rate value is consistent with the calculation method of the motion rate value of the actual touch action; The visitor terminal obtains the ratio of the action rate value of each actual touch action to the standard action rate value, and marks it as the reference ratio of the actual touch action; The visitor terminal determines whether there is a reference ratio that is smaller than a second preset value or larger than a third preset value, wherein the second preset value is smaller than the third preset value; If so, the visitor terminal determines that the user has made an accidental touch on the questionnaire page, and marks the actual touch corresponding to the reference ratio that is smaller than the second preset value or larger than the third preset value as an accidental touch.

5. The intelligent elderly tourism product review and feedback method according to claim 1 is characterized in that: The visitor terminal obtains actual touch data corresponding to the actual touch action performed by the user on the touch screen during the display of the questionnaire page, and then further includes: The visitor terminal obtains the touch time period of each actual touch action and marks it as the time period to be analyzed; The visitor terminal determines whether the following conditions are met: there is an overlap between any at least two time periods to be analyzed; If so, the visitor terminal determines that the user has made an accidental touch action on the questionnaire page, and marks the actual touch actions corresponding to the intersecting time periods to be analyzed as accidental touch actions.

6. The intelligent elderly tourism product review and feedback method according to claim 1 is characterized in that: The visitor terminal generates a correction page, obtains correction touch data corresponding to the user's click operation on the correction page, generates a comprehensive feedback score of the user for the target product based on the actual touch data and the correction touch data, and sends the score to the cloud server, including: The tourist terminal records the review block corresponding to the score block where the accidental touch action falls as a correction block; The visitor terminal generates and displays a correction page including a correction block; The visitor terminal obtains the correction touch data corresponding to the correction touch action performed by the user on the touch screen during the display of the correction page, wherein the correction touch data includes the touch period corresponding to the correction touch action and the touch points collected by the touch screen at each sampling time in the touch period; The visitor terminal obtains the score value corresponding to the score block where each corrective touch action falls based on the corrected touch data, and marks it as the corrected score; The visitor terminal obtains the score value corresponding to the score block where each actual touch action falls based on the actual touch data, and marks it as the actual score; The tourist terminal marks the review blocks except the correction block on the questionnaire page as normal blocks, and marks the actual scores corresponding to the normal blocks as normal scores; The visitor terminal generates a comprehensive feedback rating value of the user for the target product based on the correction score and the normal score.

7. The intelligent elderly tourism product review and feedback method according to claim 6 is characterized in that: The calculation formula for the comprehensive feedback score of the user for the target product generated by the tourist terminal based on the correction score and the normal score is: ， Where, is the comprehensive feedback score; For the o A normal score, For the o The weight coefficient of the tourism link corresponding to the normal score, , O is the total number of normal scores; For the p Corrected score, For the p The weight coefficient of the tourism link corresponding to the correction score, , P is the total number of corrected scores; and .

8. An intelligent elderly tourism product review and feedback system, characterized by: An intelligent elderly tourism product review and feedback method as described in any one of claims 1-7 is applied; the system includes a tourist terminal and a cloud server; the tourist terminal is communicatively connected to the cloud server; and the tourist terminal includes a touch screen.

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