Communication method for special service number and SOS preset number emergency rescue network integration system

Abstract

The present invention belongs to the field of electronic communication, and in particular, relates to a network integration system for emergency rescue of special service numbers and SOS preset numbers and a communication method thereof, including a communication terminal used by users and user rescue helpers, an information processing center device, an information storage device, a voice communication device, a short message transceiver, a special service number seat terminal, an SOS on-duty seat terminal, an emergency rescue service supervision terminal, a registered user information collection terminal and an emergency rescue management center terminal; the information processing center device is respectively connected to the information storage device, the voice communication device and the short message transceiver through a local area network or a wide area network; the information processing center device is respectively connected to the special service number seat terminal, the SOS on-duty seat terminal, the emergency rescue service supervision terminal, the registered user information collection terminal and the emergency rescue management center terminal through the Internet. The external network system of the present invention has high networking efficiency with the special service number private network system, significant remote emergency rescue service efficiency and strong reliability.

Description

Technical Field

[0001] The present invention belongs to the field of electronic communication, and in particular relates to an emergency rescue network integration system and a communication method for special service numbers and SOS preset numbers. Background Art

[0002] The network integration system for emergency rescue of special service numbers and SOS preset numbers mainly includes call technology, digital communication networking technology, Internet communication technology, mobile network communication technology, and computer information system technology. Currently, there are two main technical solutions that are most widely used.

[0003] 1. Wide area network "one-touch" emergency rescue system applied to home-based elderly care services. For example: the one-touch emergency rescue system that has been put into use. When a registered user uses the service provider's dedicated pager to dial the preset emergency rescue phone number, the system automatically hangs up after the call is connected. The emergency rescue platform staff on duty will call the caller number back to ask about the needs according to the received caller number, and then dial 120 and other special service numbers on behalf of the registered user to implement emergency rescue services based on the caller's registration information retrieved from the database. At the same time, the staff on duty will send a text message emergency notification to the registered user's rescue helper with one-click operation. This technical solution cannot be connected to the 120 and other special service number dedicated network systems for linkage services, and manual intervention is required to send emergency rescue text message notifications.

[0004] 2. The "120 Direct Dial" emergency rescue system for the wide area network used for home-based elderly care services. For example: the 120 Direct Dial emergency rescue service system that has been put into use. When a registered user uses a registered number communication terminal (non-dedicated equipment such as fixed telephones and mobile phones) to dial or call the 120 special service number with one click, the system automatically starts the remote emergency rescue networking linkage service. For example: after the user dials 120, the 120 seat automatically displays the user's registration information, and the 120 operator can push the registration information to the mobile phone of the medical staff on the ambulance with one click. The medical staff can determine the registered user's home address based on the registration information, or contact the registered user's rescue helper by phone; the system also automatically sends a medical emergency SMS notification to the registered user's rescue helper, reminding the rescuer to provide on-site pick-up and first aid in a timely manner. This technical solution requires the use of audio signal networking technology to complete the networking connection of the physical equipment of the 120 Direct Dial Emergency Rescue System and the 120 dedicated network system in each city.

[0005] In order to avoid the risk of computer virus infection and hacker attack, and fully guarantee the safety of the operation of the special service number private network system, generally speaking, the 120, 110, 119 and other social public service private network call systems refuse to use digital signals to connect to the external network. The existing background technology uses audio signal networking technology to achieve the networking connection of physical devices between the emergency rescue system and the special service number private network system, blocking any possibility of computer virus infection and hacker attack. However, in the implementation of the technical solution, it is necessary to carry out physical networking connection construction of the special service number private network system in each city, so the networking efficiency is relatively low and the networking cost is high.

[0006] In addition, the existing background technology cannot connect to the 120 special service number network linkage service system, and can only manually intervene to send emergency SMS notifications, resulting in a low degree of automation and the problem of emergency rescue service efficiency. If the rescuer is in a sleeping state or in a noisy environment, there is a high probability that the rescue opportunity will be missed if the SMS is not read in time. The single SMS emergency notification technical solution has the problem of reliability of emergency rescue services. This technical solution solves the problem of service efficiency and reliability of the emergency rescue system. Summary of the invention

[0007] The present invention aims to overcome the shortcomings of the prior art and provide a network integration system for special service numbers and SOS preset numbers emergency rescue, which has high networking efficiency between an external network system and a special service number private network system, significant remote emergency rescue service efficiency, and strong reliability; and a communication method for a network integration system for special service numbers and SOS preset numbers emergency rescue, which has high networking efficiency between an external network system and a special service number private network system, significant service efficiency, and strong reliability.

[0008] To solve the above technical problems, the present invention is achieved as follows:

[0009] An integrated system for emergency rescue network for special service numbers and SOS preset numbers, including a communication terminal used by users, a mobile communication terminal used by user rescue helpers, an information processing center device, an information storage device, a voice communication device, a short message sending and receiving device, a special service number seat terminal, an SOS on-duty seat terminal, an emergency rescue service supervision terminal, a registered user information collection terminal, and an emergency rescue management center terminal;

[0010] The communication terminal used by the user and the mobile communication terminal used by the user rescuer are respectively connected to the transmission port of the basic telecommunication operator switch and the Chinese SMS platform;

[0011] The transmission ports of the basic telecommunication operator switch and the Chinese SMS platform are respectively connected to the receiving end of the voice communication device and the transmitting end of the SMS transceiver device;

[0012] The information processing center device is connected to the information storage device, the voice communication device and the short message sending and receiving device through the local area network or the wide area network to realize the processing of the emergency rescue system data;

[0013] The information processing center device is connected to the special service seat terminal, SOS duty seat terminal, emergency rescue service supervision terminal, registered user information collection terminal and emergency rescue management center terminal through the Internet to realize data management and service request processing of remote terminals.

[0014] As a preferred solution, the information processing center device of the present invention includes an information processing request and call module, a special service seat terminal management module, an SOS duty seat terminal management module, an emergency rescue service supervision terminal management module, a registered user information collection terminal management module and an emergency rescue management center terminal management module;

[0015] The information processing request and calling module is connected to the special service seat terminal management module, the SOS duty seat terminal management module, the emergency rescue service supervision terminal management module, the registered user information collection terminal management module and the emergency rescue management center terminal management module in the form of digital signals, and is responsible for processing the business processing requests of each module to complete the business processing of emergency rescue;

[0016] The special service number agent terminal management module is used to manage the special service number agent terminal; when a registered user calls a special service number, the special service number agent terminal immediately displays the calling number registration information and provides an emergency rescue service processing window for the special service number agent terminal;

[0017] The SOS on-duty agent terminal management module is used to manage the SOS on-duty agent terminal; when the calling number calls the special service number or calls the SOS preset phone number, the SOS on-duty agent terminal and the special service number agent terminal jointly display the calling number registration information and the calling number rescue helper information or display them separately, and at the same time provide the SOS on-duty agent terminal with an emergency rescue service processing window;

[0018] The emergency rescue service supervision terminal management module is used to manage the emergency rescue service supervision terminal, provide the management department with a network supervision window for managing emergency rescue services, and provide management personnel with the function of querying and counting emergency rescue services, and can query the emergency rescue service information and emergency rescue service statistics provided by the SOS duty seat;

[0019] The registered user information collection terminal management module is used to manage the registered user information collection terminal, which can provide management personnel with an operation window for collecting and managing registered user information, and can provide emergency rescue service objects with an Internet and smart phone registration service window for entering and modifying registration information;

[0020] The emergency rescue management center terminal management module is used to manage the emergency rescue management center terminal and provide the system administrator with functions of account, authority, role configuration, software function management, and software operation and maintenance.

[0021] Furthermore, the information storage device of the present invention comprises a CPU, a registered user information storage unit, a service information storage unit, a management information storage unit and a statistical information storage unit; the signal transmission port of the CPU is respectively connected to the signal transmission ports of the registered user information storage unit, the service information storage unit, the management information storage unit and the statistical information storage unit;

[0022] The registered user information storage unit receives instructions from the information processing center device when the user dials the special service number, and synchronously displays the pre-stored registered user information on the special service number agent terminal and the SOS duty agent terminal.

[0023] Furthermore, the voice communication device of the present invention includes a voice notification control module, an external line relay module, an internal line module, a telephone number storage module, an automatic voice notification preset module and a text-to-voice module; the voice notification control module is connected to the internal line module, the telephone number storage module, the automatic voice notification preset module and the text-to-voice module respectively in the form of digital signals; the signal transmission port of the internal line module is connected to the signal transmission port of the external line relay module; the external line relay module receives the calling number of the special service number and the special service number containing the telephone area code sent by the basic telecommunications operator to realize the networking linkage service between the external network system and the special service number private network system, or receives the calling number of the SOS preset number to realize emergency assistance emergency rescue service; the external line relay module automatically calls the mobile communication terminal number used by the user's rescue helper through the basic telecommunications operator switch, and plays the emergency rescue voice notification file to realize the emergency rescue automatic voice notification service.

[0024] Furthermore, the SMS transceiver device of the present invention comprises an SMS transceiver control module, an SMS receiving module, an automatic SMS notification preset module and an SMS sending module; the SMS transceiver control module is connected to the SMS receiving module, the automatic SMS notification preset module and the SMS sending module respectively in a digital signal manner;

[0025] The ports of the SMS receiving module and the SMS sending module are connected to the Chinese SMS platform of the basic telecommunications operator through the mobile communication network of the basic telecommunications operator; the SMS sending module automatically sends the emergency rescue SMS notification to the mobile communication terminal used by the registered user rescue helper through the Chinese SMS platform of the basic telecommunications operator, so as to realize the automatic emergency rescue SMS notification service.

[0026] The communication method for the special service number and SOS preset number emergency rescue network integration system is characterized by: realizing the networking and linkage service of replacing the external network system and the physical equipment of the special service number private network system through voice communication, SMS communication or digital communication, so as to realize the synchronous sending of emergency rescue automatic voice notification and emergency rescue automatic SMS notification to the mobile communication terminal used by the user rescue helper, so that the emergency rescue graphic information registered by the user is automatically transmitted and displayed on the special service number terminal to complete the emergency rescue automatic service; when the user uses the communication terminal to dial the special service number, the basic telecommunications operator synchronously sends the user's calling number and the called special service number containing the fixed telephone area code to the voice communication device;

[0027] The information processing center device calls the caller number of the special service number dialed by the voice communication device, and after retrieving the rescue helper telephone number information registered by the caller number in the information storage device with the caller number as the index, the voice communication device is called continuously to automatically dial the mobile communication terminal number used by the user rescue helper through the basic telecommunications operator switch, and the user name, the special service number dialed and the dialing time automatically generated by the voice communication device, and the audio file requiring the rescue helper to provide emergency rescue assistance are automatically played to the mobile communication terminal used by the user rescue helper;

[0028] The information processing center device calls the short message transceiver device to automatically send the text message of the user name, the special service number and the dialing time automatically generated by the short message transceiver device, and the emergency rescue help provided by the rescuer to the mobile communication terminal used by the rescuer through the Chinese short message platform of the basic telecommunications operator;

[0029] The information processing center device calls the calling number of the special service number and the called special service number containing the fixed telephone area code received by the voice communication device, takes the calling number as an index, retrieves the emergency rescue related graphic information pre-stored by the calling number user from the information storage device, and displays the calling number and the emergency rescue graphic information related to the calling number on the special service number terminal corresponding to the fixed telephone area code through the Internet transmission according to the called special service number containing the fixed telephone area code, so as to be used by the special service number operator when accepting the user's emergency rescue service request;

[0030] The information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information of the calling number and the calling number and the special service number pre-stored by the calling number user, and displays it on the SOS duty seat terminal at the calling number registration place for the SOS duty seat to further provide services;

[0031] The information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information between the calling number and the calling special service number pre-stored by the calling number user, and displays it on the emergency rescue service supervision terminal at the calling number registration place for use by the emergency rescue service authority to supervise services and count service information.

[0032] Compared with the prior art, the present invention has the following technical effects:

[0033] 1. The present invention realizes high networking efficiency between the external network system and the special service number private network system, significant service efficiency and strong reliability. The communication method of the present invention is used to replace the physical equipment networking docking technology, which can also achieve the beneficial effect of the networking linkage service between the external network system and the special service number private network system, and greatly improves the efficiency of the networking docking between the external network system and the private network system and reduces the cost of networking docking.

[0034] 2. The present invention adopts a communication method to complete the networking linkage service between the external network system and the special service number private network system, which has made great progress compared with the existing physical equipment networking docking technology. We take the completion of a 120 external network system and the physical equipment networking docking of the special service number private network system as an example. According to the calculation that each point project requires 100,000 yuan, the emergency rescue external network system completes the networking docking with the 120 special service number private network systems of more than 300 prefecture-level cities across the country, which can save more than 30 million yuan in construction funds, and the time cost required for the physical equipment networking project is even greater. Obviously, the communication method of the present invention can achieve the beneficial effect of saving a lot of capital cost and time cost and improving efficiency compared with the physical equipment networking docking technology.

[0035] 3. The present invention adopts three technical means: automatic voice notification for emergency rescue, automatic SMS notification for emergency rescue to rescue helpers, and automatic transmission and display of emergency rescue graphic information registered by users on special service number terminals and on SOS duty seat terminals, to simultaneously complete automatic emergency rescue services. Compared with a single SMS emergency notification with manual intervention, it has the dual beneficial effects of improving the efficiency of emergency rescue services and the reliability of emergency rescue notifications by 100%.

[0036] 4. The present invention has made great progress in improving the reliability of emergency rescue compared with the prior art. Taking the combination of automatic voice notification, automatic SMS and two communication methods as an example, we presume from life experience that the probability that the rescuer may ignore the emergency SMS notification received by the mobile phone is 0.4, the failure rate of a single emergency SMS notification is 40%, and the probability that the rescuer may ignore the received voice notification is 0.1. According to the calculation formula of conditional probability, the probability of failure of using two emergency communication methods at the same time is 0.4×0.1=0.04, and the failure rate of using two technologies together is 4%. In addition, even if there is a 4% failure of emergency rescue notification, since the mobile phone number information of the rescuer registered by the user is immediately displayed on the special service number seat terminal, the operator of the special service number seat terminal can manually dial the mobile phone of the user's rescuer at any time according to the needs. Obviously, the success rate of emergency rescue notification can reach 100%. The new technical solution has achieved the beneficial effect of 100% reliability of emergency rescue notification.

[0037] 5. The present invention has the beneficial effects of networking and resource sharing between the 120, 110, 119 special service number dedicated network system and the emergency rescue network integration system, and is particularly applicable to home-based elderly care emergency rescue services. When the elderly call 120, they can be provided with medical emergency emergency rescue assistance; when the elderly call the preset SOS phone number, they can be provided with life emergency assistance, achieving the beneficial effect of timely emergency assistance for elderly people living alone or in empty nests. Similarly, when vulnerable groups such as women and children are in danger, they can send a one-key help alarm to 110, and can obtain the beneficial effect of timely emergency assistance.

[0038] 6. The present invention adopts special service seat terminals, SOS duty seat terminals, emergency rescue service supervision terminals, registered user information collection terminals and emergency rescue management center terminals to jointly manage emergency rescue services, which can achieve the beneficial effect of comprehensively ensuring the quality of emergency rescue services. BRIEF DESCRIPTION OF THE DRAWINGS

[0039] The present invention is further described below in conjunction with the accompanying drawings and specific implementation methods. The protection scope of the present invention is not limited to the following description.

[0040] Figure 1 This is a block diagram of the overall circuit principle of the network integration system of the present invention.

[0041] Figure 2 This is a circuit principle block diagram of the information processing center device of the present invention.

[0042] Figure 3 This is a circuit principle block diagram of the information storage device of the present invention.

[0043] Figure 4This is a circuit principle block diagram of the voice communication device of the present invention.

[0044] Figure 5 The present invention is a circuit principle block diagram of the short message sending and receiving device.

[0045] Figure 6 It is a schematic diagram of the communication method of the present invention.

[0046] Figure 7 This is a network topology diagram of the emergency rescue network integration system of the present invention.

[0047] Figure 8 This is a flow chart of the emergency rescue service of the present invention. DETAILED DESCRIPTION

[0048] like Figure 1 As shown, a network integration system for emergency rescue of special service numbers and SOS preset numbers includes a communication terminal used by a user, a mobile communication terminal used by a user rescue helper, an information processing center device, an information storage device, a voice communication device, a short message sending and receiving device, a special service number seat terminal, an SOS on-duty seat terminal, an emergency rescue service supervision terminal, a registered user information collection terminal and an emergency rescue management center terminal;

[0049] like Figure 1 As shown, the communication terminal used by the user or the mobile communication terminal used by the user rescuer is connected to the receiving end of the voice communication device of the present invention or to the short message sending and receiving device through the basic telecommunications operator switch or the Chinese short message platform;

[0050] like Figure 1 As shown, the information processing center device is connected to the information storage device, the voice communication device and the short message sending and receiving device through a local area network or a wide area network to realize the processing of emergency rescue system data.

[0051] like Figure 1 As shown, the information processing center device is connected to the special service number seat terminal, SOS duty seat terminal, emergency rescue service supervision terminal, registered user information collection terminal and emergency rescue management center terminal through the Internet to realize data management and service request processing of remote terminals.

[0052] like Figure 2 As shown, the information processing center device of the present invention includes an information processing request and call module, a special service number seat terminal management module, an SOS duty seat terminal management module, an emergency rescue service supervision terminal management module, a registered user information collection terminal management module and an emergency rescue management center terminal management module.

[0053] like Figure 2As shown, the information processing request and calling module is connected to the special service number seat terminal management module, the SOS duty seat terminal management module, the emergency rescue service supervision terminal management module, the registered user information collection terminal management module and the emergency rescue management center terminal management module in the form of digital signals, and is responsible for processing the business processing requests of each module to complete the emergency rescue business processing.

[0054] like Figure 3 As shown, the information storage device of the present invention includes a CPU, a registered user information storage unit, a service information storage unit, a management information storage unit, and a statistical information storage unit; the signal transmission port of the CPU is respectively connected to the signal transmission ports of the registered user information storage unit, the service information storage unit, the management information storage unit, and the statistical information storage unit. When a user dials a special service number, the registered user information storage unit receives the instruction of the information processing center device and synchronously displays the pre-stored registered user information on the special service number agent terminal and the SOS on-duty agent terminal.

[0055] like Figure 4 As shown, the voice communication device of the present invention includes a voice notification control module, an external line relay module, an internal line module, a telephone number storage module, an automatic voice notification preset module, and a text-to-voice conversion module; the voice notification control module is connected to the internal line module, the telephone number storage module, the automatic voice notification preset module, and the text-to-voice conversion module in a digital signal manner; the signal transmission port of the internal line module is connected to the signal transmission port of the external line relay module; the external line relay module receives the calling number of the special service number and the special service number containing the telephone area code sent by the basic telecommunications operator to realize the networking linkage service between the external network system and the special service number private network system, or receives the calling number of the SOS preset number to realize emergency assistance emergency rescue service, and the external line relay module automatically calls the mobile communication terminal number used by the user's rescue helper through the basic telecommunications operator switch, and plays the emergency rescue voice notification file to realize the emergency rescue automatic voice notification service.

[0056] like Figure 5 As shown, the SMS transceiver device of the present invention includes an SMS transceiver control module, an SMS receiving module, an automatic SMS notification preset module and an SMS sending module; the SMS transceiver control module is connected to the SMS receiving module, the automatic SMS notification preset module and the SMS sending module respectively in a digital signal mode; the ports of the SMS receiving module and the SMS sending module are connected to the Chinese SMS platform of the basic telecommunications operator through the mobile communication network of the basic telecommunications operator. The SMS sending module automatically sends the emergency rescue SMS notification to the mobile communication terminal used by the registered user rescue helper through the Chinese SMS platform of the basic telecommunications operator to realize the emergency rescue automatic SMS notification service.

[0057] like Figure 6 As shown, the communication method described in the present invention includes the comprehensive use of three communication methods: voice communication, text message communication, and digital communication, so as to realize a networking method that replaces the physical equipment of the external network system and the special service number private network system with a communication method, so as to realize the simultaneous sending of emergency rescue automatic voice notification and emergency rescue automatic text message notification to the mobile communication terminal used by the user's rescue helper, so as to realize the automatic transmission and display of the user's registered emergency rescue graphic information on the special service number terminal, so as to complete the emergency rescue automatic service and improve the efficiency and reliability of remote emergency rescue.

[0058] When the user dials the special service number using the communication terminal, the basic telecommunications operator switch connects to the special service number user switch, and synchronously sends the user's calling number and the called special service number containing the fixed telephone area code to the voice communication device of the present invention in the form of a caller ID service. The information processing center device calls the calling number of the special service number dialed by the voice communication device, and retrieves the rescue helper phone number information registered by the calling number in the information storage device with the calling number as the index, and then continues to call the voice communication device, automatically dials the mobile communication terminal number used by the user's rescue helper through the basic telecommunications operator switch, and automatically plays the user name, the dialed special service number and the dialing time, and the audio file that requires the rescue helper to provide emergency rescue help automatically generated by the voice communication device to the mobile communication terminal used by the user's rescue helper. Synchronously, the information processing center device calls the short message transceiver device, and automatically sends the user name, the dialed special service number and the dialing time, and the text information that requires the rescue helper to provide emergency rescue help automatically generated by the short message transceiver device to the mobile communication terminal used by the user's rescue helper through the basic telecommunications operator's Chinese short message platform in the form of short messages. Synchronously, the information processing center device calls the calling number of the special service number and the called special service number containing the fixed telephone area code received by the voice communication device. The information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information pre-stored by the calling number user from the information storage device, and transmits the calling number and the emergency rescue graphic information related to the calling number through the Internet based on the called special service number containing the fixed telephone area code, so as to be used by the special service number operator when accepting the user's emergency rescue service request. Synchronously, the information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information of the calling number and the calling number calling the special service number pre-stored by the calling number user, and displays them on the SOS duty agent terminal at the calling number registration location, so as to be used by the SOS duty agent to provide further services. Synchronously, the information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information between the calling number and the calling special service number pre-stored by the calling number user, and displays it on the emergency rescue service supervision terminal at the calling number registration place, for use by the emergency rescue service authority to supervise services and count service information.

[0059] The same communication method and communication principle, when the user uses the communication terminal to dial the SOS preset number, the information processing center device calls the caller number dialed by the voice communication device, and uses the caller number as an index to retrieve the rescue helper phone number information registered by the caller number in the information storage device, and then calls the voice communication device to automatically dial the rescue helper phone number through the basic telecommunications operator switch, and automatically plays the user name and caller number automatically generated by the voice communication device, the time of initiating SOS emergency help, and the audio file of the rescue helper providing emergency help to the mobile communication terminal used by the rescue helper. At the same time, the information processing center device calls the SMS transceiver device, and automatically sends the text information of the user name and caller number automatically generated by the SMS transceiver device, the time of initiating SOS emergency help, and the rescue helper providing emergency help to the mobile communication terminal used by the rescue helper through the Chinese SMS platform of the basic telecommunications operator in the form of SMS. Synchronously, the information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information between the calling number and the dialing of the SOS preset number pre-stored by the calling number user, and displays it on the SOS duty agent terminal at the calling number registration location for the SOS duty agent to further provide services. Synchronously, the information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information between the calling number and the dialing of the SOS preset number pre-stored by the calling number user, and displays it on the emergency rescue service supervision terminal at the registration location for the emergency rescue service authority to supervise services and count service information.

[0060] We take the construction of a "home community elderly care emergency rescue intelligent service system" that is connected to the special service number 120 as an example to illustrate a preferred implementation of the present invention. This example includes medical emergency rescue services when users call 120 and life emergency rescue services when users call the SOS preset number.

[0061] First, develop and build Figure 1 The network integration system of the present invention is shown

[0062] like Figure 1 The communication terminal used by the user and the mobile communication terminal used by the user rescuer are open non-dedicated communication terminals, and existing communication terminals on the market can be selected.

[0063] (1) Development Figure 2 The information processing center device shown

[0064] A server (additional servers can be added smoothly according to the business volume) is selected as the physical equipment carrier for the development of the information processing center. Server performance indicators: CPU: 4-core Intel(R) Xeon(R) CPU E5-2680 v3 @2.50GHz 2.49GHz, memory: 8.00G, hard disk: 500G 2 pieces, 2 hard disks as raid1 backup system, to achieve real-time mirror backup of data between the 2 hard disks, system: windows server 2012.

[0065] like Figure 1 As shown, the special service seat terminal, SOS duty seat terminal, emergency rescue service supervision terminal, registered user information collection terminal, and emergency rescue management center terminal can be selected from mainstream ordinary computers on the market.

[0066] like Figure 1 As shown, the communication terminal used by the user and the mobile communication terminal used by the user rescue helper are connected to the voice communication device and the short message transceiver of the present invention respectively through the basic telecommunications operator switch and the Chinese short message platform. The information processing center device is respectively connected to the information storage device, the voice communication device, and the short message transceiver in a local area network or a wide area network to realize the processing of emergency rescue system data; the information processing center device is respectively connected to the special service number seat terminal, the SOS on-duty seat terminal, the emergency rescue service supervision terminal, the registered user information collection terminal and the emergency rescue management center terminal in an Internet manner to realize the data management of the remote terminal and the processing of service requests.

[0067] like Figure 2 As shown, the information processing request and calling module is respectively connected to the special service number seat terminal management module, the SOS on-duty seat terminal management module, the emergency rescue service supervision terminal management module, the registered user information collection terminal management module, and the emergency rescue management center terminal management module in a digital signal manner. The ports of the special service number seat terminal management module, the ports of the SOS on-duty seat terminal management module, the ports of the emergency rescue service supervision terminal management module, the ports of the registered user information collection terminal management module, and the ports of the emergency rescue management center terminal management module are respectively connected to the special service number seat terminal management module, the SOS on-duty seat terminal management module, the emergency rescue service supervision terminal management module, the registered user information collection terminal management module, and the emergency rescue management center terminal management module through the information processing request and calling module. Figure 1 The special service seat terminal, SOS duty seat terminal, emergency rescue service supervision terminal, registered user information collection terminal and emergency rescue management center terminal shown are connected via the Internet.

[0068] The basic functions of each module are as follows:

[0069] The information processing request and call module is the core module of the information processing center device. It receives and processes business processing requests from information storage devices, voice communication devices, text message sending and receiving devices, special service number seat terminals, SOS duty seat terminals, emergency rescue service supervision terminals, registered user information collection terminals, emergency rescue management center terminals and various modules of the information processing center device, and calls or starts the functions of information storage devices, voice communication devices, text message sending and receiving devices and various modules of the information processing center device to complete the business processing of emergency rescue.

[0070] One of the basic functions of the information processing request and call module is to Figure 4 In the telephone number storage module of the voice communication device shown, the stored user calling number and the called 120 number containing the fixed telephone area code are called. The calling number is used as an index to retrieve the registered user information, and the 120 number containing the fixed telephone area code is used as the basis for the system to distinguish the special service number seat terminal.

[0071] One of the basic functions of the information processing request and call module is to use the calling number as the index from Figure 3 The information storage device shown extracts the name of the elderly rescue helper registered for the calling number, the relationship with the elderly, and the mobile phone number information, and is used for the purpose of automatically sending emergency rescue voice notifications and SMS notifications to the mobile communication terminal used by the rescue helper registered for the calling number; using the calling number as an index, the name of the elderly registered for the calling number, the ID number, the home address, and graphic information of obvious locations of the home address are extracted from the information storage device, and are used for 120 seat terminals, SOS duty seat terminals, and emergency rescue service supervision terminals to display the elderly registration information for emergency rescue business processing and supervision management.

[0072] One of the basic functions of the information processing request and call module is to call Figure 4 The function of the voice communication device shown is to automatically play the emergency rescue voice notification file to the mobile phone of the rescuer of the called calling number user.

[0073] One of the basic functions of the information processing request and call module is to call Figure 5 The function of the short message transceiver shown is to automatically send the emergency rescue short message notification text to the mobile phone of the rescuer of the called calling number user.

[0074] The basic function of the special service number seat terminal management module is to manage the emergency rescue 120 seat terminal. When a registered user calls 120, the 120 seat terminal will immediately display the caller number registration information: the elderly person's name, ID number, home address, and photos of objects with obvious location at the home address. Display the registered elderly rescue helper information: name, relationship with the elderly, and mobile phone number information. When the elderly registered by the calling number is unable to express or cannot clearly express the emergency address and the person picking up the car, the displayed information of the registered elderly by the calling number can be used by the 120 emergency center seat staff in an emergency. At the same time, the 120 seat terminal can provide the seat staff with a one-click operation to push the elderly information of the registered user of the calling number to the mobile phone of the medical staff on the ambulance, so that the medical staff can directly use the above medical emergency emergency rescue help information. It is necessary to develop mobile APP software or WeChat applet for ambulance medical staff to use when receiving the elderly information of the registered user of the calling number.

[0075] The basic function of the SOS attendant terminal management module is to manage the SOS attendant terminal. When the caller number calls 120, the SOS attendant terminal and the 120 attendant terminal will link to instantly display the caller number registration information and the registered elderly rescue helper information. The SOS attendant can provide manual telephone dispatch services as a remedy for the failure of automatic voice notification and SMS notification. When the caller number calls the SOS special service number, the SOS attendant terminal will instantly display the caller number registration information and the registered elderly rescue helper information. The SOS attendant can provide life emergency assistance services according to the prior agreement.

[0076] The basic function of the emergency rescue service supervision terminal management module is to manage the emergency rescue service supervision terminal. It provides a network supervision window for the government management department in charge of elderly care services to manage emergency rescue services. When a registered elderly person calls 120, it automatically records the sending status information of the emergency rescue voice notification and SMS notification sent to the registered user's rescue helper, and promptly counts the success and failure of the sending status information. It can be queried and supervised by the management department. The emergency rescue service information and emergency rescue service statistics provided by the SOS duty seat can be queried, and the emergency rescue service of the SOS duty seat can be supervised.

[0077] The basic function of the registered user information collection terminal management module is to manage the registered user information collection terminal. It can provide management personnel with an operation window for the collection and management of registered user information. Under the arrangement of the government pension department, the community assists the government in completing the collection and maintenance of registration information for emergency rescue services for social security pension service recipients. It can provide emergency rescue service recipients with an operation window for Internet and smartphone login, account password setting, registration information entry, and modification, which allows the elderly to complete registration, entry, and modification of registration information by themselves or their relatives and friends to register, enter, and modify registration information on their behalf.

[0078] The basic function of the terminal management module of the emergency rescue management center is to manage the terminal of the emergency rescue management center. The terminal is a management tool used by the system administrator of the "Home Community Elderly Care Emergency Rescue Intelligent Service System". It provides the system administrator with the functions of account, authority, role configuration, software function management, and software operation and maintenance. The system administrator configures the account and password for each terminal administrator. After each terminal administrator logs in to the system remotely, they can perform operations according to the authorization of the system role.

[0079] (2) Development Figure 3 The information storage device shown

[0080] A server (additional servers can be smoothly expanded according to the business volume) is selected as the physical device carrier for the development of information storage devices. Server performance indicators: CPU: 4-core Intel(R) Xeon(R) CPU E5-2680 v3 @2.50GHz2.49GHz, memory: 8.00G, hard disk: 500G2 blocks, 2 hard disks as raid1 backup system, to achieve real-time mirror backup of data between the 2 hard disks, system: windows server 2012.

[0081] like Figure 1 As shown, the information storage device is connected to the information processing center device via a local area network or a wide area network, accepts information processing requests from the information processing center device and instructions from the calling module, and completes the information storage and information calling functions of the information storage device.

[0082] The basic functions of each storage unit are as follows:

[0083] Registered user information storage unit: through the registered user information collection terminal, the registration information of the elderly registered user, the information of the rescue helper, and the home address used for emergency rescue services, as well as the graphic information of surrounding obvious objects, are stored for use in automatic voice and automatic text messages to notify the rescue helper; it is used by 120 operators for medical emergency response, and by ambulance medical personnel to contact the rescue helper and find the emergency address.

[0084] Service information storage unit: stores the service information generated after the elderly registered user calls 120 and starts the automatic emergency rescue service, including the generated automatic voice emergency rescue notification information, automatic SMS emergency rescue notification information, and emergency rescue service information provided by SOS.

[0085] Management information storage unit: stores management information of the emergency rescue network integration system of the present invention, including accounts, passwords, permissions, roles, and necessary information for system management.

[0086] The statistical information storage unit stores the statistical information of the service information of the service information storage unit and stores the statistical information of the management information of the management information storage unit.

[0087] (3) Development Figure 4 The voice communication device shown

[0088] An industrial computer is selected as the physical carrier of the voice communication device. Industrial computer performance indicators: EVOC industrial computer (model IPC-710 / 4U, 19″ standard rack-mounted), CPU: 4-core Intel(R)Xeon(R) CPU E5-2680 v3 @2.50GHz2.49GHz, memory: 8.00G, hard disk: 500G, 2 PCI expansion slots, system: windows server 2012, hard disk: 2 pieces for raid1 backup system, to achieve real-time mirror backup of data between two hard disks.

[0089] Two D161A 16-channel voice cards from Donjin Company, eight M2T relay modules from Donjin Company (capable of connecting 16 relay lines), and eight M2U extension modules from Donjin Company (capable of configuring 16 extension lines) are selected. The industrial computer hard disk is used as the storage medium for the telephone number storage module.

[0090] Two voice cards are respectively inserted into the two PCI expansion slots of the industrial computer, eight M2T model relay modules are inserted into one voice card, and eight M2U model internal line modules are inserted into another voice card, completing the hardware assembly of the voice communication device.

[0091] Apply to the telecom operator for 16 analog trunk lines to connect to the following Figure 4 On the interface of the external line trunk module shown, the 400******* telephone number is applied to the telecommunications operator as the preset telephone number for SOS emergency rescue. The applied 400******* telephone number points to 4 trunk lines, which are used to receive the caller number that directly calls 400 and the caller number that is synchronously forwarded by the basic telecommunications operator when calling 120, and the 120 number containing the fixed telephone area code. 10 trunk lines are used to automatically send emergency rescue voice notifications to the rescue helper of the registered user of the calling number. 2 trunk lines are used for manual seats, which are used by the SOS on-duty agent for manual service.

[0092] This embodiment provides a voice communication device for developing 16 analog trunk lines.

[0093] like Figure 4 As shown, the voice notification control module is respectively connected with the telephone number storage module, the automatic voice notification preset module, the text-to-voice conversion module, and the extension module in a digital signal manner.

[0094] The port of the voice notification control module is connected to Figure 2 The information processing request of the information processing center device is connected to the port of the calling module in a digital signal mode, and the port of the telephone number storage module is connected to the Figure 2 The information processing request of the information processing center device is connected to the external line by digital signal mode with the port of the calling module, and the port of the relay module is connected to 16 analog relay lines applied to the basic telecommunication operator.

[0095] The basic functions of each module are as follows:

[0096] The basic functions of the voice notification control module are as follows: it is the core module of the voice communication device, receives information processing requests from the information processing center device and instructions from the calling module, calls or starts the functions of the telephone number storage module, automatic voice notification preset module, text-to-speech module, and internal line module, and realizes the function of automatic voice notification for emergency rescue.

[0097] The basic functions of the external line relay module are: receiving the calling number sent by the basic telecommunications operator and the 120 number containing the fixed telephone area code, or receiving the calling number of the user who dials the SOS preset telephone number, and hanging up immediately after the call is connected.

[0098] The basic functions of the phone number storage module are: storing the caller number sent by the basic telecommunications operator and the 120 number containing the fixed telephone area code, storing the user's caller number that dials the SOS preset phone number, and storing the time when the caller number is received.

[0099] Basic functions of the automatic voice notification preset module: preset the text content of the emergency rescue automatic voice notification. For example: medical emergency alarm notification. **** Hello, registered user **** used ************ phone to call 120 emergency number at ** hour ** on ** year ** month ** day. Please contact him as soon as possible to confirm whether you need to go to the emergency pick-up car and participate in the emergency in time. The notification is over. Please check the text message for details. This phone is an automatic voice prompt. Please do not call back. Goodbye.

[0100] The * part is the variable function that needs to be set. The written program instantly replaces the name of the registered user of the incoming caller number, the phone number, the name of the rescue helper, and the time of dialing 120, and automatically generates an emergency rescue voice notification text file.

[0101] The basic function of the text-to-speech module: Use TTS text-to-speech software to convert the automatically generated emergency rescue voice notification text file into a **.wav voice format file.

[0102] The basic functions of the internal line module: receive instructions from the voice notification control module, automatically call the mobile communication terminal used by the rescue helper of the registered user of the calling number through the external line relay module, and automatically play the **.wav voice format file to the mobile communication terminal used by the rescue helper of the registered user of the calling number after the call is connected.

[0103] To save development costs and improve efficiency, you can choose the automatic voice notification service of a third-party company, but it must meet the following requirements: Figure 4 The functions of the voice communication device of the present invention are shown.

[0104] (4) Development Figure 5 The short message sending and receiving device shown

[0105] A server (additional servers can be smoothly expanded according to the business volume) is selected as the physical device carrier for developing SMS transceiver. Server performance indicators: CPU: 4-core Intel(R) Xeon(R) CPU E5-2680 v3 @2.50GHz2.49GHz, memory: 8.00G, hard disk: 500G2 blocks, 2 hard disks are used as raid1 backup system to achieve real-time mirror backup of data between 2 hard disks, system: windows server 2012.

[0106] like Figure 5 As shown, the SMS transceiver control module is connected to the SMS receiving module, the automatic SMS notification preset module, and the SMS sending module in a digital signal manner. Figure 2 The information processing request of the information processing center device is connected to the port of the calling module in a digital signal mode. The ports of the short message receiving module and the short message sending module are connected to the Chinese short message platform of the basic telecommunication operator through the mobile communication network.

[0107] The basic functions of each module are as follows:

[0108] The basic functions of the SMS sending and receiving control module are as follows: it is the core module of the SMS sending and receiving device, receives the information processing request of the information processing center device and the instruction of the calling module, calls or starts the functions of the SMS receiving module, the automatic SMS notification preset module and the SMS sending module, and realizes the function of automatic SMS notification for emergency rescue.

[0109] The basic functions of the SMS receiving module: receiving SMS and SMS storage functions.

[0110] The basic function of the automatic SMS notification preset module: preset the text content of the emergency rescue automatic SMS notification. For example: the registered user **** used ********** phone and called the 120 emergency number at ** hour ** on ** month ** day ****. Please contact him as soon as possible to confirm whether you need to go to the emergency pick-up car and participate in the emergency rescue in time. Consultation phone: *******.

[0111] The * part is the variable function that needs to be set. Through the written program, it is instantly replaced with the name, phone number, time of calling 120, and consultation phone number of the registered user of the incoming caller number, and automatically generates an emergency rescue SMS notification text message.

[0112] The basic function of the SMS sending module is to receive the instruction of the SMS sending and receiving control module, and automatically send the automatically generated emergency rescue SMS notification text information to the mobile phone of the rescuer of the calling number user in the form of SMS.

[0113] To operate and develop SMS sending and receiving devices, it is necessary to apply for an SMS service value-added telecommunications business license from the national communications management authority. After approval, you will obtain an access code for the SMS sending and receiving service, and after negotiating and signing contracts with the three major basic telecommunications operators, you will be connected to the Chinese SMS platforms of the three major basic telecommunications operators respectively.

[0114] In order to save development costs and improve efficiency, you can choose the automatic SMS notification service of a third-party company, but it must meet the following requirements: Figure 5 The functions of the short message sending and receiving device of the present invention are shown.

[0115] (5) Networking of the home and community elderly care emergency rescue network integration system in this example

[0116] like Figure 7 As shown, the communication network of the home and community elderly care emergency rescue network integration system can be organized according to the network topology diagram of the emergency rescue network integration system of the present invention.

[0117] Secondly, cooperate with the three major basic telecommunications operators to apply for special agreed services

[0118] Applying for a specially agreed service means that when the user's calling number calls the first called party 120, the basic telecommunications operator's switch will simultaneously call the second called party's SOS preset 400******* telephone number. After the second called party is called, the basic telecommunications operator's switch will submit the calling number and the first called party 120 number containing the fixed telephone area code to the second called party 400******* at the same time and then cut off the call.

[0119] In addition, the patented technology named "Call center and external system audio signal networking device" (authorization announcement number: CN203747858 U) can be selected as an alternative solution to adopt physical device networking technology.

[0120] Third, complete the information collection of registered users of home-based emergency rescue for the elderly

[0121] For the elderly who are eligible for social security services, the community where they live can provide them with such services under the leadership of the government. Figure 1 The registered user information collection terminal shown in the figure provides a registered user information collection and management operation window to assist the elderly in entering the registration information required for emergency rescue; for the elderly who are not the target of social security services, they or their children, relatives and friends can enter the registration information in the following ways: Figure 1 The registered user information collection terminal shown provides an Internet and smartphone registration service window for users to register and enter the registration information required for emergency rescue.

[0122] Fourth, services provided by the “Home and Community Elderly Care Emergency Rescue Intelligent Service System”

[0123] Emergency rescue services can be launched after completing the first three steps of development and construction.

[0124] like Figure 8 As shown by the thick solid line, 120 medical emergency rescue services can be provided for the elderly at home. When the registered elderly user uses a registered fixed telephone, a one-touch fixed telephone, an ordinary mobile phone, a smart phone, a smart phone with one-touch dialing and positioning function APP installed, a smart watch with communication function, a smart wristband, a smart cane, a tablet computer, a smart communication terminal with a sensor for testing human physiological indicators, and a wearable smart communication terminal, dials or calls the special service number 120 with one click, the basic telecommunications operator's switch connects 120 for the calling number and simultaneously calls the preset phone number of 400*******SOS. When the 400******* phone number receives the calling number of the registered elderly and the 120 number containing the fixed telephone area code, it automatically sends a medical emergency emergency rescue voice notification and a medical emergency emergency rescue SMS notification to the mobile communication terminal used by the rescue helper of the registered elderly of the calling number, reminding the rescue helper to provide medical emergency help in time, and at the same time, the registration information of the registered elderly of the calling number is automatically displayed on the 120 seat terminal, the SOS on-duty seat terminal, and the emergency rescue service supervision terminal. The 120 operator can push the registration information of the elderly registered in the calling number to the mobile phone of the medical staff on the ambulance with one click of the mouse on the 120 seat terminal. The registration information of the elderly registered in the calling number can provide medical emergency emergency assistance to the 120 operator and the medical staff on the ambulance. The SOS duty seat can provide medical emergency assistance services based on prior agreements. Managers can query the medical emergency emergency rescue services that have occurred and the statistical information of medical emergency emergency rescue services through the emergency rescue service supervision terminal to provide data basis for emergency rescue service supervision.

[0125] like Figure 8As shown by the thin solid line, emergency assistance services can be provided for elderly people at home. When a registered elderly user uses a registered fixed telephone, a one-touch fixed telephone, an ordinary mobile phone, a smart phone, a smart phone with one-touch dialing and positioning function APP installed, a smart watch with communication function, a smart wristband, a smart cane, a tablet computer, a smart communication terminal with a sensor for testing human physiological indicators, and a wearable smart communication terminal, to dial or call the SOS preset number 400******* phone number with one click, the 400******* phone number will hang up immediately after receiving the registered elderly person's calling number, and automatically send a life emergency assistance emergency rescue voice notification and a life emergency assistance emergency rescue SMS notification to the mobile communication terminal used by the rescue helper of the registered elderly person with the calling number, reminding the rescue helper to call back the elderly person to clarify the situation and provide life emergency assistance in time. The registration information of the registered elderly person with the calling number is automatically displayed on the SOS on-duty agent terminal and the emergency rescue service supervision terminal. The SOS on-duty agent can provide life emergency assistance services according to the prior agreement. Managers can use the emergency rescue service supervision terminal to query the emergency rescue services that have occurred and the statistical information of emergency rescue services for life emergencies, providing data basis for emergency rescue service supervision.

[0126] It is understandable that the above specific description of the present invention is only used to illustrate the present invention and is not limited to the technical solutions described in the embodiments of the present invention. Those skilled in the art should understand that the present invention can still be modified or replaced by equivalents to achieve the same technical effects. As long as the use requirements are met, they are within the protection scope of the present invention.

Claims

1. A communication method for a special service number and SOS preset number emergency rescue network integration system, characterized in that: Through voice communication, SMS communication or digital communication, the network and linkage service of the physical equipment of the special service number private network system is realized to replace the external network system, so as to realize the simultaneous sending of the automatic voice notification and the automatic SMS notification of emergency rescue to the mobile communication terminal used by the user's rescue helper, so that the emergency rescue graphic information registered by the user is automatically transmitted and displayed on the special service number terminal to complete the automatic emergency rescue service; when the user uses the communication terminal to dial the special service number, the basic telecommunications operator synchronously sends the user's calling number and the called special service number containing the fixed telephone area code to the voice communication device; The information processing center device calls the caller number of the special service number received by the voice communication device, and after retrieving the telephone number information of the rescue helper registered with the caller number in the information storage device with the caller number as an index, the voice communication device is called continuously to automatically dial the mobile communication terminal number used by the user rescue helper through the basic telecommunications operator switch, and the user name, the special service number dialed and the dialing time automatically generated by the voice communication device, and the audio file requiring the rescue helper to provide emergency rescue assistance are automatically played to the mobile communication terminal used by the user rescue helper; The information processing center device calls the short message transceiver device to automatically send the text message of the user's name, the special service number and the time of dialing, and the person who needs emergency rescue assistance automatically generated by the short message transceiver device to the mobile communication terminal used by the user's rescuer through the Chinese short message platform of the basic telecommunications operator; The information processing center device calls the calling number of the special service number and the called special service number containing the fixed telephone area code received by the voice communication device, takes the calling number as an index, retrieves the emergency rescue related graphic information pre-stored by the calling number user from the information storage device, and displays the calling number and the emergency rescue graphic information related to the calling number on the special service number terminal corresponding to the fixed telephone area code through the Internet transmission according to the called special service number containing the fixed telephone area code, so as to be used by the special service number operator when accepting the user's emergency rescue service request; The information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information of the calling number and the calling number and the special service number pre-stored by the calling number user, and displays it on the SOS duty seat terminal at the calling number registration place for the SOS duty seat to further provide services; The information processing center device uses the calling number as an index to retrieve the emergency rescue related graphic information and the time information between the calling number and the calling special service number pre-stored by the calling number user, and displays it on the emergency rescue service supervision terminal at the calling number registration place for use by the emergency rescue service authority to supervise services and count service information.

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