A method, apparatus, platform, and storage medium for processing operation and maintenance tasks.

Abstract

The application discloses an operation and maintenance task processing method and device, a platform and a storage medium. The method is executed by an operation and maintenance platform, and comprises the following steps: in response to a tool calling request of a user terminal, operation information of at least one target tool is determined; wherein the operation information comprises an operation type, operation parameters and operation resources; and according to the operation information of the at least one target tool, a target operation and maintenance task acquired in advance is processed. The technical scheme solves the problem of low operation and maintenance efficiency, various operation and maintenance tools are standardized by building an operation and maintenance platform, operation and maintenance operation processes can be simplified while unified operation and maintenance tool using methods are used, operation and maintenance efficiency is improved, and cost is saved.

Description

Technical Field

[0001] This invention relates to the field of system operation and maintenance technology, and in particular to a method, apparatus, platform and storage medium for processing operation and maintenance tasks. Background Technology

[0002] Currently, the operation and maintenance management of systems in finance, the internet, and other sectors is gradually moving towards automation, platformization, and intelligence. Numerous operational tools are being introduced into project development and maintenance. Operation and maintenance personnel need to master multiple tools to complete daily tasks. The functions of these tools are independent, resulting in fragmented and complex operation and maintenance work. Furthermore, due to the different design architectures of each tool, operation and maintenance personnel need to spend a significant amount of time and energy learning them. Therefore, current operation and maintenance technologies are inefficient and require substantial human and time costs. Summary of the Invention

[0003] This invention provides a method, apparatus, platform, and storage medium for processing operation and maintenance tasks to solve the problem of low efficiency in operation and maintenance work. By building an operation and maintenance platform and standardizing various operation and maintenance tools, the method of using operation and maintenance tools can be unified, the operation and maintenance process can be simplified, and the work efficiency can be improved and costs can be saved.

[0004] According to one aspect of the present invention, a method for processing operation and maintenance tasks is provided, the method being executed by an operation and maintenance platform, the method comprising:

[0005] In response to a tool invocation request from a user terminal, operation information of at least one target tool is determined; wherein, the operation information includes operation type, operation parameters, and operation resources;

[0006] Process the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool.

[0007] According to another aspect of the present invention, a processing apparatus for operation and maintenance tasks is provided, the apparatus being configured on an operation and maintenance platform, the apparatus comprising:

[0008] An operation information determination module is used to determine the operation information of at least one target tool in response to a tool invocation request from a user terminal; wherein the operation information includes operation type, operation parameters, and operation resources;

[0009] The operation and maintenance task processing module is used to process pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool.

[0010] According to another aspect of the present invention, an operation and maintenance platform is provided, the operation and maintenance platform comprising:

[0011] At least one processor; and

[0012] A memory communicatively connected to the at least one processor; wherein,

[0013] The memory stores a computer program that can be executed by the at least one processor, which is then executed by the at least one processor to enable the at least one processor to perform the operation and maintenance task processing method described in any embodiment of the present invention.

[0014] According to another aspect of the present invention, a computer-readable storage medium is provided, the computer-readable storage medium storing computer instructions, the computer instructions being configured to cause a processor to execute and implement the operation and maintenance task processing method described in any embodiment of the present invention.

[0015] The technical solution of this invention establishes an operation and maintenance platform to respond to tool call requests from user terminals, determine the operation information of at least one target tool, and then process the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool. This solution solves the problem of low operation and maintenance efficiency, standardizes various operation and maintenance tools, simplifies operation and maintenance processes while unifying the usage methods of operation and maintenance tools, and helps to improve work efficiency and save costs.

[0016] It should be understood that the description in this section is not intended to identify key or essential features of the embodiments of the present invention, nor is it intended to limit the scope of the invention. Other features of the invention will become readily apparent from the following description. Attached Figure Description

[0017] To more clearly illustrate the technical solutions in the embodiments of the present invention, the accompanying drawings used in the description of the embodiments will be briefly introduced below. Obviously, the accompanying drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0018] Figure 1 This is a flowchart of a method for processing operation and maintenance tasks according to Embodiment 1 of the present invention;

[0019] Figure 2 This is a flowchart of a method for processing operation and maintenance tasks according to Embodiment 2 of the present invention;

[0020] Figure 3 This is a schematic diagram of the structure of a maintenance task processing device provided in Embodiment 3 of the present invention;

[0021] Figure 4 This is a schematic diagram of the structure of an operation and maintenance platform that implements the operation and maintenance task processing method of the embodiments of the present invention. Detailed Implementation

[0022] To enable those skilled in the art to better understand the present invention, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings of the embodiments of the present invention. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort should fall within the scope of protection of the present invention.

[0023] It should be noted that the terms "first," "second," etc., in the specification, claims, and accompanying drawings of this invention are used to distinguish similar objects and are not necessarily used to describe a specific order or sequence. It should be understood that such data can be used interchangeably where appropriate so that the embodiments of the invention described herein can be implemented in orders other than those illustrated or described herein. Furthermore, the terms "comprising" and "having," and any variations thereof, are intended to cover non-exclusive inclusion; for example, a process, method, system, product, or device that comprises a series of steps or units is not necessarily limited to those steps or units explicitly listed, but may include other steps or units not explicitly listed or inherent to such processes, methods, products, or devices. The acquisition, storage, use, and processing of data in the technical solutions of this application all comply with the relevant provisions of national laws and regulations.

[0024] Example 1

[0025] Figure 1 This is a flowchart illustrating a method for processing operation and maintenance tasks according to Embodiment 1 of the present invention. This embodiment is applicable to operation and maintenance task processing scenarios in fields such as finance and the internet. The method can be executed by an operation and maintenance task processing device, which can be implemented in hardware and / or software and can be configured within an operation and maintenance platform. Figure 1 As shown, the method includes:

[0026] S110, In response to a tool call request from a user terminal, determine the operation information of at least one target tool.

[0027] This solution can be executed by an operations and maintenance (O&M) platform. Developers, O&M personnel, and other users can access the O&M platform through user terminals to complete O&M tasks. The user terminals can include electronic devices such as computers, mobile phones, and tablets. The user terminals can have the O&M platform's client application deployed on them, allowing developers, O&M personnel, and other users to access the O&M platform by opening the client application. Alternatively, developers, O&M personnel, and other users can directly enter the O&M platform's URL to access its homepage.

[0028] The operations and maintenance (O&M) platform provides tools for developers, O&M personnel, and other users, displayed through its front-end. Based on the needs of the O&M tasks, developers, O&M personnel, and other users can select appropriate tools from the tools provided by the O&M platform to handle the tasks. The O&M platform's front-end can generate tool invocation requests when it detects user terminal operations such as selecting a tool or pressing a tool invocation shortcut key. Based on the tool invocation request, the O&M platform can determine the operation information of the target tool. The target tool can be one or multiple; multiple target tools can be invoked independently or combined into debug test cases, etc. The operation information can describe the operation performed by the target tool, such as operation type, operation parameters, and operation resources. Specifically, the operation type can be the implementation form of the tool, such as implementing the operation through a script; the operation type can be a script operation. The operation parameters can be the data that the tool needs to input and output when performing the operation. The operation resources can be the object of the tool's operation; assuming the target tool is deleting a data table, the operation resource can be the data table.

[0029] In one feasible approach, the operation types include interface operations, script operations, and database operations.

[0030] This solution categorizes tool operations into three types: interface operations (calling API interfaces), script operations (operations implemented through executable script files), and database operations (operations on the database implemented through SQL statements).

[0031] This solution organizes and categorizes tools according to their operation type, allowing various types of operation and maintenance tools to be planned onto the same operation and maintenance platform, which is conducive to the standardized management of operation and maintenance tools.

[0032] In another feasible approach, the operating parameters are selected and determined based on a pre-built parameter list, including the tool's input parameters and / or output parameters.

[0033] The operations and maintenance (O&M) platform can configure parameter lists for each O&M tool with operational parameters. The parameter list can include parameter combinations for the O&M tool in at least one specific application scenario. Before invoking a tool, users can directly select operational parameters matching the target O&M task from the parameter list, or they can set the operational parameters themselves. The O&M platform can record the user-set operational parameters in real time to update the parameter list.

[0034] This solution achieves parameter unification by building a parameter list for operation and maintenance tools with operational parameters. This facilitates the reuse of a single parameter combination across multiple operation and maintenance tools, making it possible for the output parameters of one tool to automatically become the input parameters of another.

[0035] S120. Process the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool.

[0036] After determining the operational information of at least one target tool, the operations and maintenance platform can perform corresponding operations on the target operations and maintenance task according to the operational information of the target tool, thereby completing the processing of the target operations and maintenance task.

[0037] In a preferred embodiment, the operational resource includes at least one level of operational objects; the operational object includes at least one attribute for filtering the next level of operational objects.

[0038] In some operational scenarios, operational resources may comprise multiple levels. For example, when modifying field B of data table A, the operational resource includes two levels: the data table and the field. The operational platform can configure one or more levels of operational objects for operational resources to achieve the operational purpose of the target tool. Specifically, each level of operational object can include one or more attributes used to filter the next level of operational objects. For example, the first level of operational object could be project A, which could include three workspaces: workspace A, workspace B, and workspace C. Project A could have two attributes: workspace B and workspace C. The second level of operational objects could be workspace B and workspace C, each of which could include one or more project examples. The operational platform can filter the third level of operational objects based on the attributes of each workspace.

[0039] The above solution facilitates the standardized positioning of operational resources and the use of the same operation and maintenance tools.

[0040] Optionally, in this solution, before responding to a tool invocation request from a user terminal, the method further includes:

[0041] In response to a tool retrieval request from a user terminal, at least one candidate tool is identified based on the search keywords and the tool names in a pre-built tool library.

[0042] The tool library includes at least two tools, each tool having at least one tool use case; the tool use case is used to describe the rules for using the tool.

[0043] The operations and maintenance platform's front end provides a tool search window where users can enter search keywords. The platform can then search the tool library based on these keywords, identifying at least one tool name with a high degree of similarity to the search keywords. Tools associated with that name will be listed as candidate tools for the user to choose from. The tool library allows for the creation of tool use cases for each tool under different operational scenarios. These use cases can define the tool's usage specifications, including constraints such as the type, quantity, and limits of the tool's input and / or output parameters.

[0044] This solution enables unified management of various types of operation and maintenance tools, which helps development and operation and maintenance personnel quickly master the use of these tools, thereby improving the efficiency of operation and maintenance work.

[0045] This technical solution establishes an operations and maintenance (O&M) platform that responds to tool invocation requests from user terminals, determines the operation information of at least one target tool, and then processes the pre-acquired target O&M tasks based on the operation information of at least one target tool. This solution addresses the problem of low O&M efficiency by standardizing various O&M tools, which simplifies O&M operation processes while unifying the usage methods of these tools, thereby improving operational efficiency and saving costs.

[0046] Example 2

[0047] Figure 2 This is a flowchart of a method for processing operation and maintenance tasks according to Embodiment 2 of the present invention. This embodiment is an optimization based on the above embodiment. Figure 2 As shown, the method includes:

[0048] S210. In response to the tool acquisition request from the user terminal, a tree-structured tool directory determined according to a preset classification principle is fed back to the user terminal to determine the target tool based on the tool directory.

[0049] Users can trigger a tool retrieval request from the operations and maintenance platform's front end by clicking a tool list button or similar method. The operations and maintenance platform can then display a tree-structured tool directory on the user's terminal, allowing the user to select a target tool. This tree-structured tool directory can include at least two levels of tool categories. Each parent tool category can be further refined to obtain subcategories of tools.

[0050] In this scheme, the classification principle includes at least one of the following:

[0051] Classified according to the application scenarios of the tools;

[0052] Classified according to the application system of the tools;

[0053] Classified according to the type of operation of the tool.

[0054] Specifically, the operation and maintenance platform can classify tools according to application scenarios, such as program delivery and alarm handling; according to application systems, such as lightweight applications and operating systems; and according to operation types, such as program start-up and shutdown and traffic adjustment.

[0055] The above solution can provide a tree-structured tool directory to the user terminal, which helps users quickly and accurately locate the target tool.

[0056] S220, In response to a tool invocation request from a user terminal, determine operation information for at least one target tool.

[0057] S230. Process the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool.

[0058] This technical solution addresses the problem of low operational efficiency by building an operation and maintenance platform that responds to tool call requests from user terminals, determines the operation information of at least one target tool, and then processes the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool. By standardizing various operation and maintenance tools, it can unify the usage methods of operation and maintenance tools, simplify the operation and maintenance process, improve work efficiency, and save costs.

[0059] Example 3

[0060] Figure 3 This is a schematic diagram of a device for processing operation and maintenance tasks according to Embodiment 3 of the present invention. Figure 3 As shown, the device includes:

[0061] The operation information determination module 310 is used to determine the operation information of at least one target tool in response to a tool call request from a user terminal; wherein the operation information includes operation type, operation parameters, and operation resources;

[0062] The operation and maintenance task processing module 320 is used to process the pre-acquired target operation and maintenance tasks based on the operation information of at least one target tool.

[0063] In this solution, optionally, the operation type includes interface operation, script operation, and database operation.

[0064] In one feasible approach, the operating parameters are selected and determined based on a pre-built parameter list, including the tool's input parameters and / or output parameters.

[0065] In another feasible approach, the operational resource includes at least one level of operational objects; the operational object includes at least one attribute for filtering the next level of operational objects.

[0066] In a preferred embodiment, the device further includes:

[0067] The tool catalog feedback module is used to respond to the user terminal's tool acquisition request and feed back a tree-structured tool catalog determined according to a preset classification principle to the user terminal so as to determine the target tool based on the tool catalog;

[0068] The classification principle includes at least one of the following:

[0069] Classified according to the application scenarios of the tools;

[0070] Classified according to the application system of the tools;

[0071] Classified according to the type of operation of the tool.

[0072] Optionally, in this solution, the device may further include:

[0073] The candidate tool determination module is used to determine at least one candidate tool in response to a tool retrieval request from a user terminal, based on the retrieval keywords and the tool names in a pre-built tool library.

[0074] Based on the above scheme, optionally, the tool library includes at least two tools, each tool having at least one tool use case; the tool use case is used to describe the rules for using the tool.

[0075] The operation and maintenance task processing device provided in the embodiments of the present invention can execute the operation and maintenance task processing method provided in any embodiment of the present invention, and has the corresponding functional modules and beneficial effects of the execution method.

[0076] Example 4

[0077] Figure 4 A schematic diagram of an operation and maintenance platform 410, which can be used to implement embodiments of the present invention, is shown. The operation and maintenance platform is intended to represent various forms of digital computers, such as laptops, desktop computers, workstations, personal digital assistants, servers, blade servers, mainframes, and other suitable computers. The operation and maintenance platform can also represent various forms of mobile devices, such as personal digital processors, cellular phones, smartphones, wearable devices (such as helmets, glasses, watches, etc.), and other similar computing devices. The components shown herein, their connections and relationships, and their functions are merely illustrative and are not intended to limit the implementation of the invention described and / or claimed herein.

[0078] like Figure 4As shown, the operation and maintenance platform 410 includes at least one processor 411 and a memory, such as a read-only memory (ROM) 412 and a random access memory (RAM) 413, which is communicatively connected to the at least one processor 411. The memory stores computer programs executable by the at least one processor. The processor 411 can perform various appropriate actions and processes based on the computer program stored in the ROM 412 or loaded from storage unit 418 into the RAM 413. The RAM 413 can also store various programs and data required for the operation of the operation and maintenance platform 410. The processor 411, ROM 412, and RAM 413 are interconnected via a bus 414. An input / output (I / O) interface 415 is also connected to the bus 414.

[0079] Multiple components in the maintenance platform 410 are connected to the I / O interface 415, including: input units 416, such as a keyboard and mouse; output units 417, such as various types of displays and speakers; storage units 418, such as disks and optical discs; and communication units 419, such as network interface cards, modems, and wireless transceivers. The communication unit 419 allows the maintenance platform 410 to exchange information / data with other devices through computer networks such as the Internet and / or various telecommunications networks.

[0080] Processor 411 can be a variety of general-purpose and / or special-purpose processing components with processing and computing capabilities. Some examples of processor 411 include, but are not limited to, a central processing unit (CPU), a graphics processing unit (GPU), various special-purpose artificial intelligence (AI) computing chips, various processors running machine learning model algorithms, a digital signal processor (DSP), and any suitable processor, controller, microcontroller, etc. Processor 411 performs the various methods and processes described above, such as the processing methods for operational tasks.

[0081] In some embodiments, the method for processing maintenance tasks may be implemented as a computer program tangibly contained in a computer-readable storage medium, such as storage unit 418. In some embodiments, part or all of the computer program may be loaded and / or installed onto the maintenance platform 410 via ROM 412 and / or communication unit 419. When the computer program is loaded into RAM 413 and executed by processor 411, one or more steps of the method for processing maintenance tasks described above may be performed. Alternatively, in other embodiments, processor 411 may be configured to perform the method for processing maintenance tasks by any other suitable means (e.g., by means of firmware).

[0082] Various embodiments of the systems and techniques described above herein can be implemented in digital electronic circuit systems, integrated circuit systems, field-programmable gate arrays (FPGAs), application-specific integrated circuits (ASICs), application-specific standard products (ASSPs), systems-on-a-chip (SoCs), payload-programmable logic devices (CPLDs), computer hardware, firmware, software, and / or combinations thereof. These various embodiments may include implementations in one or more computer programs that can be executed and / or interpreted on a programmable system including at least one programmable processor, which may be a dedicated or general-purpose programmable processor, capable of receiving data and instructions from a storage system, at least one input device, and at least one output device, and transmitting data and instructions to the storage system, the at least one input device, and the at least one output device.

[0083] Computer programs used to implement the methods of the present invention may be written in any combination of one or more programming languages. These computer programs may be provided to a processor of a general-purpose computer, a special-purpose computer, or other programmable data processing device, such that when executed by the processor, the computer programs cause the functions / operations specified in the flowcharts and / or block diagrams to be performed. The computer programs may be executed entirely on a machine, partially on a machine, or as a standalone software package, partially on a machine and partially on a remote machine, or entirely on a remote machine or server.

[0084] In the context of this invention, a computer-readable storage medium can be a tangible medium that may contain or store a computer program for use by or in conjunction with an instruction execution system, apparatus, or device. A computer-readable storage medium may include, but is not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, apparatus, or devices, or any suitable combination thereof. Alternatively, a computer-readable storage medium may be a machine-readable signal medium. More specific examples of machine-readable storage media include electrical connections based on one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fibers, portable compact disk read-only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination thereof.

[0085] To provide user interaction, the systems and technologies described herein can be implemented on an operations and maintenance platform, which includes: a display device for displaying information to the user (e.g., a CRT (cathode ray tube) or LCD (liquid crystal display) monitor); and a keyboard and pointing device (e.g., a mouse or trackball) through which the user provides input to the operations and maintenance platform. Other types of devices can also be used to provide user interaction; for example, feedback provided to the user can be any form of sensory feedback (e.g., visual feedback, auditory feedback, or tactile feedback); and input from the user can be received in any form (including sound input, voice input, or tactile input).

[0086] The systems and technologies described herein can be implemented in computing systems that include backend components (e.g., as data servers), or computing systems that include middleware components (e.g., application servers), or computing systems that include frontend components (e.g., user computers with graphical user interfaces or web browsers through which users can interact with implementations of the systems and technologies described herein), or any combination of such backend, middleware, or frontend components. The components of the system can be interconnected via digital data communication of any form or medium (e.g., communication networks). Examples of communication networks include local area networks (LANs), wide area networks (WANs), blockchain networks, and the Internet.

[0087] A computing system can include clients and servers. Clients and servers are generally located far apart and typically interact through communication networks. The client-server relationship is created by computer programs running on the respective computers and having a client-server relationship with each other. The server can be a cloud server, also known as a cloud computing server or cloud host, which is a hosting product within the cloud computing service system to address the shortcomings of traditional physical hosts and VPS services, such as high management difficulty and weak business scalability.

[0088] It should be understood that the various forms of processes shown above can be used, with steps reordered, added, or deleted. For example, the steps described in this invention can be executed in parallel, sequentially, or in different orders, as long as the desired result of the technical solution of this invention can be achieved, and this is not limited herein.

[0089] The specific embodiments described above do not constitute a limitation on the scope of protection of this invention. Those skilled in the art should understand that various modifications, combinations, sub-combinations, and substitutions can be made according to design requirements and other factors. Any modifications, equivalent substitutions, and improvements made within the spirit and principles of this invention should be included within the scope of protection of this invention.

Claims

1. A processing method of an operation and maintenance task, characterized in that, The method is executed by an operation and maintenance platform, and the method comprises: In response to a tool calling request of a user terminal, operation information of at least one target tool is determined; wherein the operation information comprises an operation type, operation parameters and operation resources; According to the operation information of the at least one target tool, a target operation and maintenance task acquired in advance is processed; The operation type comprises an interface operation, a script operation and a database operation; The operation parameters are selected and determined based on a parameter list constructed in advance, and comprise input parameters and / or output parameters of a tool; the parameter list comprises parameter combinations of the operation and maintenance tool in at least one specific application scenario.

2. The method of claim 1, wherein, The operation resources comprise at least one level of operation objects; the operation objects comprise at least one attribute for screening next level operation objects.

3. The method of claim 1, wherein, Before responding to the tool calling request of the user terminal, the method further comprises: In response to a tool acquisition request of the user terminal, a tree structure tool directory determined according to a preset classification principle is fed back to the user terminal, so as to determine a target tool based on the tool directory; The classification principle comprises at least one of the following cases: According to the application scenario of the tool; According to the application system of the tool; According to the operation type of the tool.

4. The method of claim 1, wherein, Before responding to the tool calling request of the user terminal, the method further comprises: In response to a tool searching request of the user terminal, at least one candidate tool is determined according to a search keyword and a tool name in a tool library constructed in advance.

5. The method of claim 4, wherein, The tool library comprises at least two tools, and each tool is provided with at least one tool use case; the tool use case is used for explaining tool use rules.

6. An apparatus for processing an operation and maintenance task, characterized in that, The device is configured in an operation and maintenance platform, and the device comprises: An operation information determination module, configured to determine operation information of at least one target tool in response to a tool calling request of a user terminal; wherein the operation information comprises an operation type, operation parameters and operation resources; An operation and maintenance task processing module, configured to process a target operation and maintenance task acquired in advance according to the operation information of the at least one target tool; The operation type comprises an interface operation, a script operation and a database operation; the operation parameters are selected and determined based on a parameter list constructed in advance, and comprise input parameters and / or output parameters of a tool; the parameter list comprises parameter combinations of the operation and maintenance tool in at least one specific application scenario.

7. An operation and maintenance platform, characterized in that, The operation and maintenance platform comprises: At least one processor; and A memory in communication connection with the at least one processor; wherein The memory stores a computer program executable by the at least one processor, and the computer program is executed by the at least one processor, so that the at least one processor can execute the operation and maintenance task processing method in any one of claims 1-5.

8. A computer-readable storage medium, characterized in that, The computer readable storage medium stores computer instructions, and the computer instructions are used to enable the processor to implement the operation and maintenance task processing method in any one of claims 1-5 when executed.

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