Communication method, device, electronic device and computer readable storage medium

Abstract

The embodiment of the present invention discloses a communication method, device, electronic device and computer-readable storage medium. After receiving an anonymous communication request from a first end, a corresponding anonymous communication page is created. In response to a communication closing control in the anonymous communication page being triggered, anonymous communication messages with the first end are shielded, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end. This embodiment realizes anonymous communication, and the user can confirm whether to communicate with the first end, thereby protecting the user's privacy, improving the user's willingness to communicate, and thus improving communication efficiency and user experience.

Description

Technical Field

[0001] The present invention relates to the field of communication technology, and more specifically, to a communication method, device, electronic device and computer-readable storage medium. Background Art

[0002] Traditional social applications lack protection for user privacy and may lead to security issues caused by user privacy leaks. Summary of the invention

[0003] In view of this, the embodiments of the present invention provide a communication method, device, electronic device and computer-readable storage medium to protect user privacy, increase user willingness to communicate, and thereby improve communication efficiency and user experience.

[0004] In a first aspect, an embodiment of the present invention provides a communication method, the method comprising:

[0005] In response to the anonymous communication request of the first end, generating corresponding anonymous communication prompt information;

[0006] In response to the anonymous communication prompt information being triggered, switching to an anonymous communication page, the anonymous communication page including a communication closing control;

[0007] In response to the communication closing control being triggered, anonymous communication messages with the first end are shielded, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end.

[0008] In a second aspect, an embodiment of the present invention provides a communication method, the method comprising:

[0009] In response to the request to establish anonymous communication, determining an anonymous communication status;

[0010] In response to the anonymous communication state being a communicable state, an anonymous communication page is created.

[0011] In a third aspect, an embodiment of the present invention provides a communication device, the device comprising:

[0012] A first information generating unit is configured to generate corresponding anonymous communication prompt information in response to the anonymous communication request of the first end;

[0013] A first page switching unit is configured to switch to an anonymous communication page in response to the anonymous communication prompt information being triggered, wherein the anonymous communication page includes a communication closing control;

[0014] The function closing unit is configured to shield anonymous communication messages with the first end in response to the communication closing control being triggered, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end.

[0015] In a fourth aspect, an embodiment of the present invention provides a communication device, the device comprising:

[0016] a state determination unit configured to determine an anonymous communication state in response to a request to establish anonymous communication;

[0017] The page creation unit is configured to create an anonymous communication page in response to the anonymous communication state being a communicable state.

[0018] In a fifth aspect, an embodiment of the present invention provides an electronic device, comprising a memory and a processor, wherein the memory is used to store one or more computer program instructions, wherein the one or more computer program instructions are executed by the processor to implement the method described in the first aspect of the embodiment of the present invention and / or the second aspect of the present invention.

[0019] In a sixth aspect, an embodiment of the present invention provides a computer-readable storage medium on which computer program instructions are stored. When the computer program instructions are executed by a processor, the method described in the first aspect of the embodiment of the present invention and / or the second aspect of the present invention is implemented.

[0020] In an embodiment of the present invention, after receiving an anonymous communication request from the first end, a corresponding anonymous communication page is created, and in response to a communication closing control in the anonymous communication page being triggered, anonymous communication messages with the first end are shielded, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end. This embodiment implements anonymous communication, and the user can confirm whether to communicate with the first end, thereby protecting the user's privacy, increasing the user's willingness to communicate, and thereby improving communication efficiency and user experience. BRIEF DESCRIPTION OF THE DRAWINGS

[0021] The above and other objects, features and advantages of the present invention will become more apparent through the following description of the embodiments of the present invention with reference to the accompanying drawings, in which:

[0022] Figure 1 is a flow chart of a communication method according to an embodiment of the present invention;

[0023] Figure 2 This is a schematic diagram of a terminal page according to an embodiment of the present invention;

[0024] Figure 3 is another terminal page schematic diagram of an embodiment of the present invention;

[0025] Figure 4-Figure 10 is a schematic diagram of an anonymous communication page according to an embodiment of the present invention;

[0026] Fig.11 This is a schematic diagram of an evaluation details page according to an embodiment of the present invention;

[0027] Fig.12 This is a schematic diagram of an evaluation modification page according to an embodiment of the present invention;

[0028] Fig.13 and Fig.14 is a schematic diagram of an anonymous communication page according to an embodiment of the present invention;

[0029] Fig.15 is a flow chart of another communication method according to an embodiment of the present invention;

[0030] Fig.16 is a schematic diagram of an evaluation page according to an embodiment of the present invention;

[0031] Figure 17-Figure 18 This is another schematic diagram of an anonymous communication page according to an embodiment of the present invention;

[0032] Fig.19 is a schematic diagram of a communication device according to an embodiment of the present invention;

[0033] Fig. 20 is a schematic diagram of another communication device according to an embodiment of the present invention;

[0034] Fig.21 is a schematic diagram of an electronic device according to an embodiment of the present invention. DETAILED DESCRIPTION

[0035] The present invention is described below based on embodiments, but the present invention is not limited to these embodiments. In the detailed description of the present invention below, some specific details are described in detail. It is possible for a person skilled in the art to fully understand the present invention without the description of these details. In order to avoid confusing the essence of the present invention, known methods, processes, flows, components and circuits are not described in detail.

[0036] In addition, persons of ordinary skill in the art will appreciate that the drawings provided herein are for illustration purposes and are not necessarily drawn to scale.

[0037] Unless the context clearly requires otherwise, words such as “include”, “including” and the like in the specification should be interpreted as including rather than being exclusive or exhaustive; that is, as meaning “including but not limited to”.

[0038] In the description of the present invention, it should be understood that the terms "first", "second", etc. are only used for descriptive purposes and cannot be understood as indicating or implying relative importance. In addition, in the description of the present invention, unless otherwise specified, "plurality" means two or more.

[0039] It should be understood that the user information obtained in this embodiment, such as the user ID, is obtained after the user's authorization.

[0040] In this embodiment, the communication between a service provider (such as a merchant) and a user is mainly used as an example for illustration. It should be understood that this embodiment is not limited to this, and it can also be applied to communications between any two or more ends.

[0041] Figure 1 FIG. 1 is a flow chart of a communication method according to an embodiment of the present invention. Figure 1 As shown, the communication method of the embodiment of the present invention includes the following steps:

[0042] Step S110, in response to the anonymous communication request of the first end, generate corresponding anonymous communication prompt information. Optionally, the anonymous communication request of the first end includes first end information, such as the name of the first end, a communication avatar, and the like.

[0043] In an optional implementation, the anonymous communication request of the first end also includes the message sent for the first time by the first end. Taking the first end as the merchant end, for example, for the subsequent communication of anonymous evaluation, the anonymous communication request may include the user's anonymous evaluation information or other information such as greetings. Optionally, the anonymous communication prompt information includes the first end information and / or the content of the message sent for the first time by the first end.

[0044] In an optional implementation, the communication method of the embodiment of the present invention further includes: displaying the anonymous communication prompt information in the form of a pop-up window on the current terminal page. That is, in this embodiment, in response to the anonymous communication request of the first end, anonymous communication prompt information is generated, and the anonymous communication prompt information is displayed in the form of a pop-up window on the current terminal page, thereby, the user can be prompted in real time through the user terminal that there is an anonymous communication request from the first end, so that the user can reply in time through the user terminal, thereby improving the efficiency of anonymous communication.

[0045] Optionally, this embodiment controls the pop-up window including the anonymous communication prompt information to be displayed at the top of the current terminal page, so that the anonymous communication prompt information is more conspicuous, thereby better prompting the user that there is an anonymous communication request from the first end, thereby further improving the anonymous communication efficiency. It should be understood that this embodiment does not limit the position of the pop-up window including the anonymous communication prompt information.

[0046] In an optional implementation, the communication method of the embodiment of the present invention further includes: in response to the anonymous communication prompt information being displayed for a predetermined time or the current terminal page being switched, controlling the anonymous communication prompt information to disappear. In a specific application scenario, if the user does not operate the pop-up prompt after it is displayed for a certain period of time, or switches the terminal page to perform other transactions, it may indicate that the user cannot currently process the transaction. If it is always displayed on the current user terminal page, the user experience may be reduced. Therefore, in this embodiment, after the anonymous communication prompt information is displayed on the current terminal page in the form of a pop-up window for a predetermined time, or the user terminal jumps to another terminal page, the pop-up window corresponding to the anonymous communication prompt information is controlled to disappear, so as to further improve the user experience.

[0047] Figure 2 Schematic diagram of a terminal page in an embodiment of the present invention. Figure 2 As shown, in this embodiment, in the process of the user browsing the current terminal page 2, in response to the anonymous communication request of the first end, anonymous communication prompt information is generated, and the anonymous prompt information is displayed at the top of the current terminal page 2 in the form of a pop-up window 21. The pop-up window 21 includes a communication avatar 211 of the first end A, a message "Dear customer, sorry..." sent by the first end A for the first time, and a view details control 212. In response to any position of the pop-up window 21 being triggered or the view details control 212 being triggered, the anonymous communication page is entered.

[0048] In an optional implementation, the communication method of the embodiment of the present invention further includes: adding the anonymous communication prompt information to the communication list in the form of an anonymous chat box. That is, in this embodiment, in response to the anonymous communication request of the first end, the anonymous communication prompt information is generated, and the anonymous communication prompt information is added to the communication list in the form of an anonymous chat box, so that when the user enters the communication list page, the anonymous communication prompt information can be displayed on the communication list page, so that when the user fails to respond in time, the user can find the anonymous communication box with the first end through the communication list, so that communication can be established or continued later, thereby ensuring that both parties can successfully establish communication and improving the user experience.

[0049] In an optional implementation, the anonymous communication box and the non-anonymous communication box are located in the same communication list. Optionally, the anonymous communication box and / or the non-anonymous communication box may have corresponding identification information. In another optional implementation, the anonymous communication box and the non-anonymous communication box are located in different communication lists on the same communication list page. That is, in the communication list page, the anonymous communication list and the non-anonymous communication list are displayed in different areas, such as different upper and lower areas. In another optional implementation, the communication list formed by the anonymous communication box and the communication list formed by the non-anonymous communication box are located in different communication list pages, so that users can enter different communication list pages for communication according to their needs. It should be understood that this embodiment does not limit the display method of each communication box on the terminal page.

[0050] Figure 3 2 is another terminal page schematic diagram of an embodiment of the present invention. This embodiment is described by taking the anonymous communication list and the non-anonymous communication list as being located on different communication list pages. Figure 3 As shown, the terminal page 3 is an anonymous communication list page. The anonymous communication list page 3 includes an anonymous communication box 31 and an anonymous communication box 32. The anonymous communication box 31 is a newly created anonymous communication box based on the anonymous communication request of the first end A, including the name A of the first end, the communication avatar, and the message of the first communication "Dear customer, I'm sorry..." etc. The anonymous communication box 32 can be an anonymous communication box where the communication has ended, including the name A of the first end, the communication avatar, and the latest communication message "Thank you very much for your understanding, welcome next time..." etc.

[0051] In an optional implementation, when a user enters the anonymous communication page 3, or when the user enters the anonymous communication page 3 for the first time, or when the user enters the anonymous communication page 3 for the first time after a predetermined time (e.g., 1 month), an anonymous communication explanation pop-up window 33 is controlled to be displayed on the anonymous communication page 3 to prompt the user that anonymous communication is in progress, and to prompt the user that the communication can be rejected, so as to ensure that the user promptly understands that the user's privacy is protected during the anonymous communication process, thereby improving the user's willingness to communicate and further improving the communication efficiency. Optionally, the anonymous communication explanation pop-up window 33 includes a knowledge confirmation control 331. In this embodiment, in response to the knowledge confirmation control 331 being triggered, or the anonymous communication prompt pop-up window 33 has been displayed for a predetermined time (e.g., 5s), the anonymous communication explanation pop-up window 33 is controlled to disappear.

[0052] Step S120, in response to anonymous communication prompt information being triggered, switching to an anonymous communication page, wherein the anonymous communication page includes a communication closing control.

[0053] Step S130, in response to the communication closing control being triggered, shielding anonymous communication messages with the first end. The anonymous communication messages include messages sent to the first end and / or messages from the first end. That is, after the communication closing control is triggered and the anonymous communication function is switched to the closed state, the anonymous communication messages with the first end are shielded, and messages cannot be sent to the first end, nor can messages be received from the first end.

[0054] In an optional implementation, in response to a pop-up window including anonymous communication prompt information being triggered, control is performed to enter an anonymous communication page. Figure 2 Taking the current terminal page 2 shown as an example, in response to any position of the pop-up window 21 being triggered or the view details control 212 being triggered, the anonymous communication page is switched. Optionally, in response to the user entering the anonymous communication page, or the user entering the anonymous communication page for the first time, or the user entering the anonymous communication page for the first time after a predetermined time (e.g., 1 month), the anonymous communication explanation pop-up window is controlled to be displayed on the anonymous communication page to prompt the user that anonymous communication is in progress, and to prompt the user that the communication can be rejected, so as to ensure that the user promptly understands that the user's privacy is protected during the anonymous communication process, thereby improving the user's willingness to communicate, and further improving the communication efficiency.

[0055] In another optional implementation, in response to the anonymous communication box corresponding to the anonymous communication request being triggered, control is performed to enter the anonymous communication page. Figure 3 Taking the anonymous communication interface 3 as an example, in response to the anonymous communication box 31 being triggered, the control enters the corresponding anonymous communication page.

[0056] In an optional implementation, the communication method of this embodiment further includes: in response to the current terminal page switching to the anonymous communication page, displaying the first communication closing control or the communication closing control indicator in the anonymous communication page. The communication closing control indicator is used to indicate the position of the second communication closing control.

[0057] In this embodiment, in response to the current terminal page switching to the anonymous communication page, the first communication closing control can be displayed on the anonymous communication page. When the first communication closing control is triggered, the anonymous communication function is closed and the anonymous communication message with the first end is shielded. In other embodiments, in response to the current terminal page switching to the anonymous communication page, the communication closing control indicator can be displayed on the anonymous communication page to indicate the location of the second communication closing control, so that the user can find the communication closing control, thereby improving the user experience. Optionally, the first communication closing control can also be used as an indicator of the second communication closing control to indicate the location of the second communication closing control. Thus, it is convenient for the user to close the anonymous communication function in time when he does not want to communicate anonymously, further improving the user experience. Optionally, the second communication closing control can be embedded in the graphic displayed on the anonymous communication page, and the communication closing control indicator is located around the graphic to indicate the location of the second communication closing control. It should be understood that this embodiment does not limit the display form of the second communication closing control.

[0058] In an optional implementation, the first communication closing control and the communication closing control indicator are displayed in the form of bubbles. It should be understood that this embodiment does not limit the display form of the first communication closing control and the communication closing control indicator, and they can also be displayed in other forms such as pop-up windows.

[0059] In an optional implementation, the communication method of the embodiment of the present invention further includes: in response to the first communication closing control being triggered, or the anonymous communication page being slid, or any control in the anonymous communication page being triggered, controlling the first communication closing control or the communication closing control indicator to disappear. Optionally, the anonymous communication page may include a message input control, such as a voice input control, and / or a text input control, and / or a control for adding emoticons. In an actual application scenario, when the user is on the anonymous communication page, if the user does not close the anonymous communication function for the first time, but chooses to view the message sent by the first end or operates the voice input control, or the text input control, or the input information such as the adding emoticon control, it indicates that the user currently has the intention to communicate anonymously. If the first communication closing control identifier or the communication closing control indicator is always displayed in the anonymous communication page, it may affect the anonymous communication page to display other information or reduce the user's willingness to communicate anonymously. Therefore, in this embodiment, after the user performs other operations, the first communication closing control or the communication closing control indicator is controlled to disappear, so as to further improve the user experience and communication efficiency.

[0060] In an optional implementation, the anonymous communication page includes a function control, and the communication method of the embodiment of the present invention further includes: in response to the function control being triggered, controlling the display of a second communication closing control in the anonymous communication page. Optionally, the communication closing function indicator can be used to indicate the location of the function control.

[0061] In an optional implementation, the communication method in this embodiment further includes: in response to the anonymous communication function being in an on state, displaying a first prompt message in the anonymous communication page. The first prompt message is used to remind the user that the current communication is anonymous throughout. In this way, it can be further ensured that the user knows that his or her information is hidden, thereby increasing the user's willingness to communicate, thereby improving communication efficiency. Optionally, the first prompt message is displayed in the anonymous communication page in the form of a floating window. Further optionally, the first prompt message is controlled to be pinned to the top of the anonymous communication page so that the first prompt message can better reach the user.

[0062] Figure 4-10 Schematic diagram of an anonymous communication page in an embodiment of the present invention. In this embodiment, an example is given by integrating the first communication closing control and the communication closing control indicator. Figure 4 As shown, the anonymous communication page 4 includes a first communication closing control 41, a first function control 42, a first prompt information floating window 43, a message 44 from the first end, and a message input control 45. Among them, the first function control 42 will display the second communication closing control after being triggered, and the first communication closing control 41 is also used to indicate the position of the first function control.

[0063] In this embodiment, the user anonymous evaluation application scenario is used as an example for illustration. After receiving the user's anonymous evaluation, the merchant end (i.e., the first end) initiates an anonymous communication request with the user by clicking on the user's communication avatar or the contact user control corresponding to the user's anonymous evaluation. Figure 4 As shown, the message 44 from the first end may include the user's anonymous evaluation information and other information.

[0064] Optionally, in this embodiment, in response to the first communication closing control 41 being triggered, or the anonymous communication page 4 being slid, or any control in the anonymous communication page 4, such as the message input control 45, or the first function control, etc. being triggered, the first communication closing control 41 is controlled to disappear.

[0065] like Figure 5 As shown, optionally, in this embodiment, in response to the first function control 42 being triggered, the second communication closing control 421 and the contact customer service control 422 are controlled to be displayed in the anonymous communication page 4.

[0066] like Figure 6As shown, in this embodiment, in response to the first communication closing control 41 or the second communication closing control 421 being triggered, the function closing prompt window 6 is controlled to be displayed in the anonymous communication page 4, and in response to the confirmation control 61 in the function closing prompt window 6 being triggered, the anonymous communication function is closed.

[0067] In an optional implementation, in response to the anonymous communication function being in a closed state, a second prompt message is controlled to be displayed on the anonymous communication page. The second prompt message is used to prompt that communication with the first end is currently unavailable. Optionally, the second prompt message is controlled to be pinned to the top of the anonymous communication page in a predetermined display form. Optionally, the predetermined display form is a floating window display form. It should be understood that this embodiment does not limit the display position and display form of the second prompt message.

[0068] like Figure 7 As shown, optionally, in this embodiment, in response to the anonymous communication function being turned off (for example, the confirmation rejection control 61 is triggered), a second prompt information floating window 72 is controlled to be displayed in the anonymous communication page 4 to prompt the user in real time that anonymous communication with the first end is currently not possible.

[0069] In an optional implementation, when the anonymous communication function is in a closed state, the anonymous communication page includes a second function control, and in response to the second function control being triggered, the first communication start control is controlled to be displayed in the anonymous communication page. Figure 7 As shown, optionally, in this embodiment, the second function control 71 is located at the upper right corner of the anonymous communication page, and in response to the second function control 71 being triggered, the anonymous communication page 4 is controlled to display the first communication start control 711 and the contact customer service control 712. In which, in response to the first communication start control 711 being triggered, the anonymous communication function is turned on.

[0070] In this embodiment, when the anonymous communication function is in a closed state, the anonymous communication message with the first end is shielded. In an optional implementation, the communication method of the embodiment of the present invention further includes: displaying an undelivered mark around the shielded anonymous communication message. Figure 7 As shown, when the anonymous communication function is turned off, the message 73 sent by the user to the first end is blocked, that is, it cannot be delivered to the first end, and a non-delivery mark 731 is displayed around the message 73. It should be understood that this embodiment does not limit the relative position of the non-delivery mark and the corresponding message, and it only needs to reflect the corresponding relationship between the non-delivery mark and the message.

[0071] In an optional implementation, the communication method of the embodiment of the present invention further includes: in response to sending a message to the first end when the anonymous communication function is turned off, controlling the anonymous communication page to display a third prompt message to prompt the user that the user is currently unable to communicate with the first end and can continue to communicate after turning on the anonymous communication function. The third prompt message is embedded with a second communication start control. Figure 7 As shown, when the anonymous communication function is in the off state, the message 73 sent by the user terminal is intercepted, and a third prompt information floating window 74 is displayed below the intercepted message. A second communication start control is embedded in the third prompt information floating window 74. Optionally, the anonymous communication function is turned on in response to any position of the third prompt information floating window 74, or the position where the words "turn on communication" are located.

[0072] In an optional implementation, in an embodiment of the present invention, a third communication start control is embedded in the undelivered flag. The communication method of this embodiment also includes: in response to any undelivered flag being triggered, confirming the switch state of the anonymous communication function, in response to the anonymous communication function being in the off state, turning on the anonymous communication function, and in response to the anonymous communication function being in the on state, resending the message corresponding to the triggered undelivered flag. Figure 7 As shown, in response to the undelivered mark 731 being triggered, the switch state of the anonymous communication function is confirmed, and in response to the anonymous communication function being in the off state, that is, the user has not currently turned on the anonymous communication function through the first communication start control, or the second communication start control, or the third communication start control embedded in other undelivered marks, the anonymous communication function is turned on; in response to the anonymous communication function being in the on state, that is, the user has turned on the anonymous communication function through the first communication start control, or the second communication start control, or the third communication start control embedded in other undelivered marks, the message 73 corresponding to the undelivered mark 731 is resent.

[0073] In an optional implementation, in response to any undelivered flag being triggered, the switch state of the anonymous communication function is confirmed, and in response to the anonymous communication function being in the off state, the anonymous communication function is turned on, and the message corresponding to the triggered undelivered flag is resent. In an actual application scenario, if the user clicks the undelivered flag corresponding to the message, it can be considered that the user wants to send the message out. Therefore, after turning on the anonymous communication function through the communication start control embedded in the undelivered flag, the message corresponding to the undelivered flag is directly resent. In this way, the user can be prevented from performing operations or message sending decisions again, thereby improving communication efficiency.

[0074] In another optional implementation, in response to any undelivered flag being triggered, the switch state of the anonymous communication function is confirmed, and in response to the anonymous communication function being in the off state, the anonymous communication function is turned on. After the anonymous communication function is turned on, the undelivered flag is triggered again, and the message corresponding to the undelivered flag is resent. In other words, after the anonymous communication function is turned on by the third communication start control corresponding to the undelivered flag, the message corresponding to the undelivered flag is not automatically sent, but the corresponding message is resent by triggering the undelivered flag again, thereby avoiding the user from misreading the message to be resent or the misunderstanding caused by the first false trigger, thereby improving the user experience.

[0075] In other optional implementations, after the anonymous communication function is enabled through the third communication enabling control corresponding to the undelivered flag, all blocked messages are automatically sent to improve communication efficiency.

[0076] In an optional implementation, the position of the resent message on the anonymous communication page remains unchanged. In a specific application scenario, after the previous message is blocked, the user usually does not send multiple messages again, that is, the blocked messages sent to the first end are generally not too many. Therefore, in this embodiment, the position of the resent message on the anonymous communication page remains unchanged. Figure 7 As shown, assuming that message 73 is successfully resent, its position is still above message 73'.

[0077] In another optional implementation, the resent message is located below the last message on the anonymous communication page. Figure 7 As shown, assuming that message 73 is resent, the successfully sent message 73 can be controlled to be displayed below the last message 73'. Therefore, if the user does not want to resend other intercepted messages, it is more convenient to continue communicating based on message 73, further improving communication efficiency and user experience.

[0078] In an optional implementation, in response to the triggering of the first communication start control, the second communication start control embedded in the third prompt information, or the third communication control embedded in the undelivered mark, and the anonymous communication function is in a closed state, a function start prompt window is displayed on the anonymous communication page, and in response to the confirmation start control in the function start prompt window being triggered, the anonymous communication function is turned on. Figure 7 and Figure 8As shown, in response to the first communication start control 711, or the second communication start control embedded in the third prompt information 74, or the undelivered mark 731 (or other undelivered marks) being triggered, and the anonymous communication function is in the off state, the function start prompt window 8 is controlled to be displayed on the anonymous communication page 4, and in response to the confirmation start control 81 in the function start prompt window 8 being triggered, the anonymous communication function is turned on.

[0079] In an optional implementation, in response to the anonymous communication function being switched to an on state, the third prompt message is controlled to disappear, and a fourth prompt message is displayed on the anonymous communication page. The fourth prompt message is used to indicate that the anonymous communication function is on. Optionally, the fourth prompt message is displayed in a floating window below the last message.

[0080] In an optional implementation, the triggering of the non-delivery mark is used as an example for explanation. Figure 7-Figure 9 As shown, in response to the undelivered mark 731 corresponding to the intercepted message 73 being triggered and the anonymous communication function being in a closed state, a function activation prompt window 8 is displayed on the anonymous communication page 4, and in response to the confirmation activation control 81 in the function activation prompt window 8 being triggered, the anonymous communication function is activated, and the message 73 is automatically resent, and at the same time, the first prompt information floating window 91 is placed on top of the anonymous communication page 4, and a fourth prompt information floating window 92 is displayed below the last message 73'. Fig. 9 As shown, the current message 73 is already in the delivered but unread state. Among them, the first prompt information floating window 91 is used to prompt the user to communicate anonymously throughout the process, and the identity information has been hidden and protected. The fourth prompt information floating window 92 is used to prompt the user that the communication function with the first end is currently turned on.

[0081] In an optional implementation, during the entire period when the anonymous communication function is in the on state, the first prompt information floating window is controlled to be fixed at the top of the anonymous communication page. During the entire period when the anonymous communication function is in the off state, the second prompt information floating window is controlled to be fixed at the top of the anonymous communication page. In this way, the user can know in real time whether the communication state is available or not, which improves the user experience.

[0082] In an optional implementation, the communication method of the present invention further includes: generating user virtual information. The virtual information includes a corresponding virtual identifier and / or a virtual image. Optionally, the virtual identifier or virtual image corresponding to the user may be randomly generated, or may be a unified virtual identifier or virtual image in the anonymous communication function, and this embodiment does not limit this.

[0083] In an optional implementation, the communication method of the embodiment of the present invention further includes: in response to the received information window sliding out of the anonymous communication page, determining the reduced information window, and placing the reduced information window on the top of the anonymous communication page. During the communication process, the first end may send an information window to the user so that the user can modify or delete some information through the controls in the information window. During the communication process, as the number of messages increases, the information window will be covered by the new message. In order to avoid the need to find the information window by sliding the anonymous communication page or causing the first end to resend the information window after the user agrees to modify or delete some information, this embodiment adopts the method of sliding the received information window out of the anonymous communication page, determining the reduced information window, and placing the reduced information window on the top of the anonymous communication page, so that when the user wants to view, modify or delete certain information at any time, the corresponding information can be quickly found. As a result, the communication efficiency is further improved.

[0084] like Figure 4 and Fig.10 As shown, in this embodiment, in response to the message 44 (i.e., the information window) sliding upward until it disappears, the reduced information window 10 is determined and the reduced information window 10 is placed on the top of the anonymous communication page. The reduced information window 10 includes a view details control 101. In response to the view details control 101 being triggered, the detailed information in the information box can be viewed.

[0085] In the O2O model, after receiving goods or services, users will anonymously evaluate the goods or services to express their likes or dislikes of the goods or services. Usually, after a user gives a bad review of a product or service, the merchant will take the initiative to establish communication with the user to further understand the problem of the product or service. In this application scenario, if real-name communication is used, it may cause certain troubles or security issues to the user, so the anonymous communication method of this embodiment can be used for communication. Therefore, Figure 4-Figure 10 The information window in is an evaluation information window. It should be understood that this embodiment does not limit the content in the above information window, and other information windows such as a product information window for users to modify product information can also use the communication method of this embodiment.

[0086] Fig.11 This is a schematic diagram of an evaluation details page according to an embodiment of the present invention. Fig.12 This is a schematic diagram of an evaluation modification page according to an embodiment of the present invention. Fig.13 and Fig.14 Schematic diagram of an anonymous communication page according to an embodiment of the present invention. Figure 4 as well as Figure 10-14 As shown, in response to the view details control 441 in the evaluation information window 44 being triggered, or the view details control 101 in the reduced evaluation information window 10 being triggered, control switches to the evaluation details page 11 .

[0087] Optional, such as Fig.11 As shown, the specific information of the original evaluation can be viewed in the evaluation details page 11. The evaluation details page 11 includes a modify evaluation control 111 and a delete evaluation control 112.

[0088] In an optional implementation, in response to the modification evaluation control 441 in the evaluation information window 44 or the modification evaluation control 111 in the evaluation details page 11 being triggered, the control switches to the evaluation modification page 12. Optionally, as Fig.12 As shown, in the evaluation modification page 12, the product or service can be re-evaluated. In response to the save modification control in the evaluation modification page 12 being triggered, the control switches to the anonymous communication page 4, and automatically sends the modified evaluation information window 13 (such as Fig.13 shown).

[0089] Optionally, the evaluation information window 44 may also include a delete evaluation control. In this embodiment, in response to the delete evaluation control in the evaluation information window 44 or the delete evaluation control 112 in the evaluation details page 11 being triggered, a message 14 (such as a message that the comment has been deleted) is automatically sent to the first end. Fig.14 shown).

[0090] Therefore, this embodiment can conduct evaluation communication through anonymous communication, so as to communicate with the user's identity information hidden, thereby avoiding unnecessary disturbance to the user and improving the security of user information.

[0091] In this embodiment, after receiving the anonymous communication request from the first end, a corresponding anonymous communication page is created, and in response to the communication closing control in the anonymous communication page being triggered, anonymous communication messages with the first end are shielded, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end. This embodiment implements anonymous communication, and the user can confirm whether to communicate with the first end, thereby protecting the user's privacy, improving the user's willingness to communicate, and further improving communication efficiency and user experience.

[0092] Fig.15 1 is a flow chart of another communication method of an embodiment of the present invention. This embodiment is a communication method of an anonymous communication request end, and is mainly described by taking the communication processing process of the merchant end during the evaluation communication process as an example. Fig.15 As shown, the communication method of the embodiment of the present invention includes the following steps:

[0093] Step S210: In response to the request to establish anonymous communication, determine the anonymous communication state, wherein the anonymous communication state includes a non-communicable state and a communicable state.

[0094] In an optional implementation, step S210 may specifically include: in response to a request to establish anonymous communication, determining a communication parameter based at least on a communication reply record within a predetermined time period, and in response to the communication parameter being greater than a parameter threshold, determining that the anonymous communication state is a communicable state. The communication parameter may be determined based on a communication reply parameter within a predetermined time period (within a week), and the parameter threshold may be pre-set based on a specific application scenario. For example, the communication parameter is determined based on the number, frequency, and attitude of replies to the user's evaluation information. Optionally, the communication parameter may also be determined based on a comprehensive score of the merchant and a communication reply record within a predetermined time period, and this embodiment does not limit this.

[0095] Step S220, in response to the anonymous communication state being a communicable state, an anonymous communication page is created. In an optional implementation, the anonymous communication page includes an information window. The information window includes a send control, and the communication method of this embodiment further includes: in response to the send control in the information window being triggered, sending the information window. For example, if the information window is a user evaluation information window, after the anonymous communication page is established, the merchant end can send its original evaluation information to the user end by triggering the send control in the information window.

[0096] In an optional implementation, the anonymous communication page includes the fifth prompt information. The fifth prompt information is used to prompt anonymous communication throughout the process. Optionally, in the O2O application scenario, the merchant side does not anonymize the user, that is, the fifth prompt information is used to prompt the user that the information has been hidden, and the user has the right to close the communication at any time during the communication process. Therefore, the merchant side can be reminded to pay attention to the wording during the communication process to avoid causing unnecessary trouble to the user, thereby causing the communication to be closed.

[0097] Optionally, the fifth prompt information is displayed in a floating window on the anonymous communication page. Further, optionally, the fifth prompt information is controlled to be displayed at the top of the anonymous communication page so as to provide real-time prompts and improve information reachability.

[0098] Fig.16 Schematic diagram of an evaluation page according to an embodiment of the present invention. Figure 17-Figure 18 is another schematic diagram of an anonymous communication page in an embodiment of the present invention. Taking the example of a merchant end creating anonymous communication based on evaluation information in an O2O scenario, the evaluation page includes a user evaluation list, and each user evaluation information has a corresponding contact user control, modify reply control, and appeal control. Fig.16 As shown, in the evaluation page 16, the anonymous evaluation information of the target anonymous user is determined, in response to the contact user control 161 corresponding to the anonymous evaluation information of the target anonymous user being triggered, the anonymous communication state is determined, and in response to the anonymous communication state being a communicable state, an anonymous communication page 17 is created. Fig.17As shown, the anonymous communication page 17 includes an evaluation information window 171. The evaluation information window 171 includes the user's specific evaluation information and a sending control 171A. In response to the sending control 171A being triggered, the evaluation information window 171 (such as Fig.18 shown).

[0099] Optionally, the anonymous communication page 17 includes a fifth prompt information floating window 172. The fifth prompt information floating window is controlled to be displayed on the top of the anonymous communication page 1, and is used to remind the merchant end that the user information has been hidden, and the user has the right to close the communication at any time during the communication process. Therefore, the merchant end can be reminded to pay attention to the wording during the communication process to avoid causing unnecessary trouble to the user, thereby causing the communication to be closed.

[0100] In this embodiment, in response to a request to establish anonymous communication, the anonymous communication state is determined, and in response to the anonymous communication state being a communicable state, an anonymous communication page is created. Thus, this embodiment not only provides an anonymous channel for the merchant to communicate with the user, ensuring the security of user information, but also avoids unnecessary troubles caused by the merchant frequently establishing communications with the user, thereby improving the experience of the merchant and the user.

[0101] Fig.19 Schematic diagram of a communication device according to an embodiment of the present invention. Fig.19 As shown, the communication device 19 of the embodiment of the present invention includes a first information generating unit 191 , a first page switching unit 192 and a function closing unit 193 .

[0102] The first information generation unit 191 is configured to generate corresponding anonymous communication prompt information in response to the anonymous communication request of the first end. The first page switching unit 192 is configured to switch to an anonymous communication page in response to the anonymous communication prompt information being triggered, and the anonymous communication page includes a communication closing control. The function closing unit 193 is configured to shield anonymous communication messages with the first end in response to the communication closing control being triggered, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end.

[0103] In an optional implementation, the communication device 19 further includes a first display unit. The first display unit is configured to display the anonymous communication prompt information in a pop-up window on the current terminal page.

[0104] In an optional implementation, the communication device 19 further includes an information processing unit. The information processing unit is configured to add the anonymous communication prompt information to the communication list in the form of an anonymous chat box.

[0105] In an optional implementation, the communication device 19 further includes a second display unit. The second display unit is configured to display an anonymous communication explanation pop-up window in the communication list page in response to switching to the communication list page.

[0106] In an optional implementation, the communication device 19 further includes a third display unit. The third display unit is configured to display the first communication closing control or the communication closing control indicator in the anonymous communication page in response to switching to the anonymous communication page, wherein the communication closing control indicator is used to indicate the position of the second communication closing control.

[0107] In an optional implementation, the first communication closing control is used to indicate the position of the second communication closing control.

[0108] In an optional implementation, the communication closing control and the communication closing control indicator are displayed in the form of bubbles.

[0109] In an optional implementation, the communication device 19 further includes a first control unit. The first control unit is configured to control the first communication closing control or the communication closing control indication mark to disappear in response to the first communication closing control being triggered, the anonymous communication page being slid, or any control in the anonymous communication page being triggered.

[0110] In an optional implementation, the anonymous communication page includes a first functional control, and the communication device 19 further includes a fourth display unit. The fourth display unit is configured to display a second communication closing control in the anonymous communication page in response to the first functional control being triggered.

[0111] In an optional implementation, the communication device 19 further includes a fifth display unit. The fifth display unit is configured to display first prompt information in the anonymous communication page in response to the anonymous communication function being in an on state, wherein the first prompt information is used to prompt the entire anonymous communication.

[0112] In an optional implementation, the first prompt information is controlled to be placed at the top of the anonymous communication page in a predetermined display form.

[0113] In an optional implementation, the function closing unit 193 includes a first display subunit and a function closing subunit. The first display subunit is configured to display a function closing prompt window in the anonymous communication page in response to the communication closing control being triggered. The function closing subunit is configured to shield the anonymous communication message with the first end in response to the confirmation control in the function closing prompt window being triggered.

[0114] In an optional implementation, the communication device 19 further includes a sixth display unit. The sixth display unit is configured to display second prompt information on the anonymous communication page in response to the anonymous communication function being in a closed state, wherein the second prompt information is used to prompt that communication with the first end is currently unavailable.

[0115] In an optional implementation, the second prompt information is controlled to be placed at the top of the anonymous communication page in a predetermined display form.

[0116] In an optional implementation, the predetermined display form is a floating window display form.

[0117] In an optional implementation, the anonymous communication page includes a second functional control, and the communication device 19 further includes a seventh display unit. The seventh display unit is configured to display a first communication start control in the anonymous communication page in response to the second functional control being triggered.

[0118] In an optional implementation, the communication device 19 further includes an eighth display unit. The eighth display unit is configured to display a third prompt message on the anonymous communication page in response to sending a message to the first end when the anonymous communication function is in a closed state, wherein the third prompt message is embedded with a second communication start control.

[0119] In an optional implementation, the communication device 19 further includes a message mark display unit. The mark display unit is configured to display an undelivered mark around the shielded anonymous communication message.

[0120] In an optional implementation, the communication device 19 further includes a state confirmation unit and a function activation unit. The state confirmation unit is configured to confirm the switch state of the anonymous communication function in response to any non-delivery flag being triggered. The function activation unit is configured to activate the anonymous communication function in response to the anonymous communication function being in an off state.

[0121] In an optional implementation, the communication device 19 further includes a first sending unit. The first sending unit is configured to resend the anonymous communication message corresponding to the triggered non-delivery indicator.

[0122] In an optional implementation, the communication device 19 further includes a second sending unit. The second sending unit is configured to resend the anonymous communication message corresponding to the triggered non-delivery flag in response to the anonymous communication function being in an on state.

[0123] In an optional implementation, the position of the resent anonymous communication message on the anonymous communication page remains unchanged, or is located below the last message on the anonymous communication page.

[0124] In an optional implementation, the function activation unit includes a ninth display unit and a function activation subunit. The ninth display unit is configured to display a function activation prompt window on the anonymous communication page in response to the anonymous communication function being in an off state, wherein the function activation prompt window includes a confirmation activation control. The function activation subunit is configured to activate the anonymous communication function in response to the function activation control being triggered.

[0125] In an optional implementation, the communication device 19 further includes a second control unit. The second control unit is configured to control the third prompt information to disappear in response to the anonymous communication function being switched to an on state, and to display a fourth prompt information in the anonymous communication page, wherein the fourth prompt information is used to prompt that the anonymous communication function has been turned on.

[0126] In an optional implementation, the communication device 19 further includes a second information generating unit. The second information generating unit is configured to generate user virtual information, where the user virtual information includes a virtual identification and / or a virtual image.

[0127] In an optional implementation, the communication device 19 further includes an information determination unit and a tenth display unit. The information determination unit is configured to determine a reduced information window in response to the received information window sliding out of the anonymous communication page. The tenth display unit is configured to display the reduced information window on top of the anonymous communication page.

[0128] In this embodiment, after receiving the anonymous communication request from the first end, a corresponding anonymous communication page is created, and in response to the communication closing control in the anonymous communication page being triggered, the anonymous communication function is closed, wherein when the anonymous communication function is in the closed state, the anonymous communication page cannot successfully send and receive messages with the first end. This embodiment implements anonymous communication, and the user can confirm whether to communicate with the first end, thereby protecting the user's privacy, improving the user's willingness to communicate, and thus improving communication efficiency and user experience.

[0129] Fig. 20 Schematic diagram of another communication device according to an embodiment of the present invention. Fig. 20 As shown, the communication device 20 according to the embodiment of the present invention includes a state determination unit 201 and a page creation unit 202 .

[0130] The state determination unit 201 is configured to determine the anonymous communication state in response to a request to establish anonymous communication. The page creation unit 202 is configured to create an anonymous communication page in response to the anonymous communication state being a communicable state.

[0131] In an optional implementation, the state determination unit 201 includes a parameter determination subunit and a state determination subunit. The parameter determination subunit is configured to determine the communication parameter based on at least the communication reply record within a predetermined time period. The state determination subunit is configured to determine that the anonymous communication state is a communicable state in response to the communication parameter being greater than a parameter threshold.

[0132] In an optional implementation, the anonymous communication page includes an information window, the information window includes a sending control, and the communication device 20 further includes a sending unit. The sending unit is configured to send the information window in response to the sending control being triggered.

[0133] In an optional implementation, the anonymous communication page includes fifth prompt information, and the fifth prompt information is used to prompt anonymous communication throughout the process.

[0134] In this embodiment, in response to a request to establish anonymous communication, the anonymous communication state is determined, and in response to the anonymous communication state being a communicable state, an anonymous communication page is created. Thus, this embodiment not only provides an anonymous channel for the merchant to communicate with the user, ensuring the security of user information, but also avoids unnecessary troubles caused by the merchant frequently establishing communications with the user, thereby improving the experience of the merchant and the user.

[0135] Fig.21 is a schematic diagram of an electronic device according to an embodiment of the present invention. In this embodiment, the electronic device 21 includes at least one processor 211; and a memory 212 connected to the at least one processor 211 in communication; and a communication component 213 connected to the scanning device in communication, and the communication component 213 receives and sends data under the control of the processor 211; wherein the memory 212 stores instructions executable by the at least one processor 211, and the instructions are executed by the at least one processor 211 to implement the above communication method.

[0136] Specifically, the electronic device includes: one or more processors 211 and a memory 212, Fig.21 A processor 211 is taken as an example. The processor 211 and the memory 212 may be connected via a bus or other means. Fig.21 In the example, the bus connection is used. The memory 212 is a non-volatile computer-readable storage medium that can be used to store non-volatile software programs, non-volatile computer executable programs and modules. The processor 211 executes various functional applications and data processing of the device by running the non-volatile software programs, instructions and modules stored in the memory 212, that is, realizing the above-mentioned communication method.

[0137] The memory 212 may include a program storage area and a data storage area, wherein the program storage area may store an operating system and at least one application required for a function; the data storage area may store a list of options, etc. In addition, the memory 212 may include a high-speed random access memory, and may also include a non-volatile memory, such as at least one disk storage device, a flash memory device, or other non-volatile solid-state storage device. In some embodiments, the memory 212 may optionally include a memory remotely arranged relative to the processor 211, and these remote memories may be connected to an external device via a network. Examples of the above-mentioned network include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

[0138] One or more modules are stored in the memory 212, and when executed by one or more processors 211, the communication method in any of the above method embodiments is executed.

[0139] The above-mentioned product can execute the method provided in the embodiment of the present application, and has the functional modules and beneficial effects corresponding to the execution method. For technical details not fully described in this embodiment, please refer to the method provided in the embodiment of the present application.

[0140] In this embodiment, after receiving the anonymous communication request from the first end, a corresponding anonymous communication page is created, and in response to the communication closing control in the anonymous communication page being triggered, the anonymous communication message with the first end is blocked, wherein the anonymous communication message includes a message sent to the first end and / or a message from the first end. This embodiment realizes anonymous communication, and the user can confirm whether to communicate with the first end, thereby protecting the user's privacy, improving the user's willingness to communicate, and thus improving the communication efficiency and user experience.

[0141] Another embodiment of the present invention relates to a non-volatile storage medium for storing a computer-readable program, wherein the computer-readable program is used for a computer to execute part or all of the above method embodiments.

[0142] That is, those skilled in the art can understand that all or part of the steps in the above-mentioned embodiment method can be completed by instructing the relevant hardware through a program, and the program is stored in a storage medium, including a number of instructions to enable a device (which can be a single-chip microcomputer, chip, etc.) or a processor to execute all or part of the steps of the method described in each embodiment of the present application. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0143] The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A communication method, applied to a user end, characterized in that: The method comprises: In response to an anonymous communication request from a first end, generating corresponding anonymous communication prompt information, the first end being a merchant end, the anonymous communication request including anonymous evaluation information or greetings from a user, the anonymous communication prompt information including first end information and / or the content of a message first sent by the first end, the user end receiving the anonymous communication request when the anonymous communication state with the first end is a communicable state, the anonymous communication state being determined according to a communication reply record within a predetermined time period; In response to the anonymous communication prompt information being triggered, switching to an anonymous communication page, the anonymous communication page including a communication closing control; In response to the communication closing control being triggered, anonymous communication messages with the first end are shielded, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end.

2. The method according to claim 1, characterized in that The method further comprises: The anonymous communication prompt information is displayed in the form of a pop-up window on the current terminal page.

3. The method according to claim 1, characterized in that The method further comprises: The anonymous communication prompt information is added to the communication list in the form of an anonymous chat box.

4. The method according to claim 3, characterized in that The method further comprises: In response to switching to the communication list page, an anonymous communication explanation pop-up window is displayed in the communication list page.

5. The method according to claim 1, characterized in that: The method further comprises: In response to switching to the anonymous communication page, a first communication closing control or a communication closing control indication mark is displayed in the anonymous communication page, and the communication closing control indication mark is used to indicate the position of the second communication closing control.

6. The method according to claim 5, characterized in that The first communication closing control is used to indicate the position of the second communication closing control.

7. The method according to claim 5, characterized in that The communication closing control and the communication closing control indication mark are displayed in the form of bubbles.

8. The method according to claim 5, characterized in that The method further comprises: In response to the first communication closing control being triggered, or the anonymous communication page being slid, or any control in the anonymous communication page being triggered, the first communication closing control or the communication closing control indication mark is controlled to disappear.

9. The method according to claim 1, characterized in that: The anonymous communication page includes a first functional control, and the method further includes: In response to the first function control being triggered, a second communication closing control is displayed in the anonymous communication page.

10. The method according to claim 1, characterized in that The method further comprises: In response to the anonymous communication function being in an on state, first prompt information is displayed in the anonymous communication page, where the first prompt information is used to prompt anonymous communication throughout the process.

11. The method according to claim 10, characterized in that The first prompt information is controlled to be placed on the top of the anonymous communication page in a predetermined display form.

12. The method according to claim 1, characterized in that In response to the communication closing control being triggered, shielding anonymous communication messages with the first end includes: In response to the communication closing control being triggered, displaying a function closing prompt window in the anonymous communication page; In response to a confirmation control in the function closing prompt window being triggered, anonymous communication messages with the first end are shielded.

13. The method according to claim 1, characterized in that The method further comprises: In response to the anonymous communication function being in a closed state, second prompt information is displayed on the anonymous communication page, where the second prompt information is used to prompt that communication with the first end is currently impossible.

14. The method according to claim 13, characterized in that The second prompt information is controlled to be placed on top of the anonymous communication page in a predetermined display form.

15. The method according to claim 11, characterized in that The predetermined display form is a floating window display form.

16. The method according to claim 1, characterized in that The anonymous communication page includes a second functional control, and the method further includes: In response to the second function control being triggered, a first communication start control is displayed in the anonymous communication page.

17. The method according to claim 1, characterized in that The method further comprises: In response to sending a message to the first end when the anonymous communication function is in a closed state, a third prompt information is displayed on the anonymous communication page, and a second communication opening control is embedded in the third prompt information.

18. The method according to claim 1, characterized in that The method further comprises: Display a non-delivery indicator around blocked anonymous communication messages.

19. The method according to claim 18, characterized in that The method further comprises: In response to any non-delivery indicator being triggered, confirming the on / off state of the anonymous communication function; In response to the anonymous communication function being in an off state, the anonymous communication function is turned on.

20. The method according to claim 19, characterized in that The method further comprises: Resend the anonymous communication message corresponding to the triggered undelivered flag.

21. The method according to claim 19, characterized in that The method further comprises: In response to the anonymous communication function being in an on state, the anonymous communication message corresponding to the triggered undelivered flag is resent.

22. The method according to claim 20, characterized in that The position of the resent anonymous communication message on the anonymous communication page remains unchanged, or is located below the last message on the anonymous communication page.

23. The method according to claim 19, characterized in that In response to the anonymous communication function being in an off state, enabling the anonymous communication function includes: In response to the anonymous communication function being in a closed state, displaying a function activation prompt window on the anonymous communication page, wherein the function activation prompt window includes a confirmation activation control; In response to the function activation control being triggered, the anonymous communication function is activated.

24. The method according to claim 17, characterized in that The method further comprises: In response to the anonymous communication function being switched to an on state, the third prompt information is controlled to disappear, and a fourth prompt information is displayed on the anonymous communication page, where the fourth prompt information is used to prompt that the anonymous communication function has been turned on.

25. The method according to any one of claims 1 to 24, characterized in that The method further comprises: Generate user virtual information, where the user virtual information includes a virtual identification and / or a virtual image.

26. The method according to claim 1, characterized in that The method further comprises: In response to the received information window sliding out of the anonymous communication page, determining a reduced information window; The reduced information window is displayed at the top of the anonymous communication page.

27. A communication method, applied to a merchant, characterized in that: The method comprises: In response to the request to establish anonymous communication, determining an anonymous communication status; In response to the anonymous communication state being a communicable state, creating an anonymous communication page; The anonymous communication page includes an information window, the information window includes a send control, and the method further includes: In response to the sending control being triggered, sending the information window, where the information window is a user evaluation information window; determining the anonymous communication state includes: Determine communication parameters based on at least a record of communication responses within a predetermined time period; In response to the communication parameter being greater than a parameter threshold, the anonymous communication state is determined to be a communicable state.

28. The method according to claim 27, characterized in that The anonymous communication page includes fifth prompt information, and the fifth prompt information is used to prompt the entire anonymous communication.

29. A communication device, applied to a user terminal, characterized in that: The device comprises: A first information generating unit is configured to generate corresponding anonymous communication prompt information in response to an anonymous communication request from a first end, wherein the first end is a merchant end, the anonymous communication request includes anonymous evaluation information or a greeting from a user, the anonymous communication prompt information includes first end information and / or a message content first sent by the first end, and the user end receives the anonymous communication request when the anonymous communication state with the first end is a communicable state, and the anonymous communication state is determined according to a communication reply record within a predetermined time period; A first page switching unit is configured to switch to an anonymous communication page in response to the anonymous communication prompt information being triggered, wherein the anonymous communication page includes a communication closing control; The function closing unit is configured to shield anonymous communication messages with the first end in response to the communication closing control being triggered, wherein the anonymous communication messages include messages sent to the first end and / or messages from the first end.

30. The device according to claim 29, characterized in that The device also includes: The first display unit is configured to display the anonymous communication prompt information in a pop-up window on the current terminal page.

31. The device according to claim 29, characterized in that The device also includes: The information processing unit is configured to add the anonymous communication prompt information to the communication list in the form of an anonymous chat box.

32. The device according to claim 31, characterized in that The device also includes: The second display unit is configured to display an anonymous communication explanation pop-up window in the communication list page in response to switching to the communication list page.

33. The device according to claim 29, characterized in that The device also includes: The third display unit is configured to display a first communication closing control or a communication closing control indication mark in the anonymous communication page in response to switching to the anonymous communication page, wherein the communication closing control indication mark is used to indicate the position of the second communication closing control.

34. The device according to claim 33, characterized in that The first communication closing control is used to indicate the position of the second communication closing control.

35. The device according to claim 33, characterized in that The communication closing control and the communication closing control indication mark are displayed in the form of bubbles.

36. The device according to claim 33, characterized in that The device also includes: The first control unit is configured to control the first communication closing control or the communication closing control indication mark to disappear in response to the first communication closing control being triggered, the anonymous communication page being slid, or any control in the anonymous communication page being triggered.

37. The device according to claim 29, characterized in that The anonymous communication page includes a first functional control, and the device further includes: The fourth display unit is configured to display a second communication closing control in the anonymous communication page in response to the first function control being triggered.

38. The device according to claim 29, characterized in that The device also includes: The fifth display unit is configured to display first prompt information in the anonymous communication page in response to the anonymous communication function being in an on state, wherein the first prompt information is used to prompt the entire anonymous communication.

39. The device according to claim 38, characterized in that The first prompt information is controlled to be placed on the top of the anonymous communication page in a predetermined display form.

40. The device according to claim 29, characterized in that The function closing unit comprises: A first display subunit is configured to display a function closing prompt window in the anonymous communication page in response to the communication closing control being triggered; The function closing subunit is configured to shield anonymous communication messages with the first end in response to a confirmation control in the function closing prompt window being triggered.

41. The device according to claim 29, characterized in that The device also includes: The sixth display unit is configured to display second prompt information on the anonymous communication page in response to the anonymous communication function being in a closed state, wherein the second prompt information is used to prompt that communication with the first end is currently impossible.

42. The device according to claim 41, characterized in that The second prompt information is controlled to be placed on top of the anonymous communication page in a predetermined display form.

43. The device according to claim 39, characterized in that The predetermined display form is a floating window display form.

44. The device according to claim 29, characterized in that The anonymous communication page includes a second functional control, and the device further includes: The seventh display unit is configured to display a first communication start control in the anonymous communication page in response to the second function control being triggered.

45. The device according to claim 29, characterized in that The device also includes: The eighth display unit is configured to display a third prompt message on the anonymous communication page in response to sending a message to the first end when the anonymous communication function is in a closed state, wherein the third prompt message is embedded with a second communication opening control.

46. ​​The device according to claim 29, characterized in that The device also includes: The mark display unit is configured to display a non-delivery mark around the blocked anonymous communication message.

47. The device according to claim 46, characterized in that The device also includes: A status confirmation unit, configured to confirm the switch status of the anonymous communication function in response to any non-delivery flag being triggered; The function activation unit is configured to activate the anonymous communication function in response to the anonymous communication function being in an inactive state.

48. The device according to claim 47, characterized in that The device also includes: The first sending unit is configured to resend the anonymous communication message corresponding to the triggered non-delivery flag.

49. The device according to claim 47, characterized in that The device also includes: The second sending unit is configured to resend the anonymous communication message corresponding to the triggered non-delivery mark in response to the anonymous communication function being in an enabled state.

50. The device according to claim 47, characterized in that The position of the resent anonymous communication message on the anonymous communication page remains unchanged, or is located below the last message on the anonymous communication page.

51. The device according to claim 47, characterized in that The function activation unit comprises: A ninth display unit, configured to display a function activation prompt window on the anonymous communication page in response to the anonymous communication function being in an off state, wherein the function activation prompt window includes a confirmation activation control; The function activation subunit is configured to activate the anonymous communication function in response to the function activation control being triggered.

52. The device according to claim 45, characterized in that The device also includes: The second control unit is configured to control the third prompt information to disappear in response to the anonymous communication function being switched to an on state, and to display a fourth prompt information on the anonymous communication page, wherein the fourth prompt information is used to prompt that the anonymous communication function has been turned on.

53. The device according to any one of claims 29 to 52, characterized in that The device also includes: The second information generating unit is configured to generate user virtual information, where the user virtual information includes a virtual identification and / or a virtual image.

54. The device according to claim 29, characterized in that The device also includes: An information determination unit, configured to determine a reduced information window in response to the received information window sliding out of the anonymous communication page; The tenth display unit is configured to display the reduced information window at the top of the anonymous communication page.

55. A communication device, applied to a merchant terminal, characterized in that: The device comprises: a state determination unit configured to determine an anonymous communication state in response to a request to establish anonymous communication; A page creation unit, configured to create an anonymous communication page in response to the anonymous communication state being a communicable state; The anonymous communication page includes an information window, the information window includes a sending control, and the device further includes: A sending unit, configured to send the information window in response to the sending control being triggered, wherein the information window is a user evaluation information window; The state determination unit comprises: A parameter determination subunit, configured to determine a communication parameter based at least on the communication response record within a predetermined time period; The state determination subunit is configured to determine that the anonymous communication state is a communicable state in response to the communication parameter being greater than a parameter threshold.

56. The device according to claim 55, characterized in that The anonymous communication page includes fifth prompt information, and the fifth prompt information is used to prompt the entire anonymous communication.

57. An electronic device comprising a memory and a processor, wherein the memory is used to store one or more computer program instructions, wherein: The one or more computer program instructions are executed by the processor to implement the method of any one of claims 1-28.

58. A computer readable storage medium having computer program instructions stored thereon, characterized in that: The computer program instructions, when executed by a processor, implement the method of any one of claims 1-28.

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