An information notification system for providing notification information to an elevator user

Abstract

The application discloses an information notification system for providing notification information to elevator users, and belongs to the technical field of elevator control. The system comprises an acquisition unit for acquiring elevator operation information and / or operation information of the elevator users; a first determination unit for determining a regular response based on regular cognitive rules of the elevator users to the response mode of the elevator, using perceivable information in the elevator operation information and / or the operation information that can be perceived by the elevator users; a second determination unit for determining an actual response using the elevator operation information and / or the operation information; a judgment unit for judging whether the regular response and the actual response are consistent; and a notification unit for generating notification information and notifying the elevator users when the judgment unit determines that the regular response and the actual response are inconsistent. The technical scheme has the beneficial effects that the elevator users are timely notified of specific situations in which the elevator exists and should be responded but is not responded, the elevator users are provided with answers to their doubts, and user experience is improved.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of elevator control technology, and in particular to an information notification system for providing notification information to an elevator user. BACKGROUND

[0002] Elevator equipment, especially car-type elevator equipment, is a very important lifting carrying tool in high-rise buildings. Car-type elevator equipment has relative privacy and unpredictability when in operation, that is, passengers waiting for taking the elevator in the elevator hall can usually only know the current floor of the elevator and the running direction of the elevator through the display screen on the elevator equipment, and they cannot determine whether the elevator equipment will respond to the call request of the passengers and stop at the passenger's floor. For example, a passenger is on the fourth floor and wants to go up to a certain destination floor and presses the registered floor button. At this time, the elevator equipment is running towards the passenger. From the perspective of the passenger, under the condition that no abnormal reasons such as failure occur, the elevator should respond to the call request of the passenger and stop at the passenger's floor. However, based on the safety, comfort and deployment needs of the elevator equipment, the elevator may not stop at the passenger's floor as the passenger thinks. Because the information available to the passenger in the elevator hall is limited, the above situation will cause the passenger to be confused that the elevator should respond but does not respond, so that the passenger does not know which elevator to take, or is not clear whether the call request is sent successfully, or is not clear how long to wait before taking the elevator, which greatly reduces the passenger's experience of taking the elevator. Of course, this situation also greatly reduces the operation experience of the elevator operation manager. SUMMARY

[0003] In view of the above problems in the prior art, the present application provides a technical solution of an elevator information notification system and elevator equipment, which aims to timely notify the elevator user of the specific situation that the elevator should respond but does not respond, and to answer the questions of the elevator user.

[0004] The above technical solution specifically includes:

[0005] An information notification system for providing notification information to an elevator user, wherein the information notification system comprises:

[0006] an acquisition unit configured to acquire elevator operation information and / or operation information formed by the operation of the elevator user on the elevator;

[0007] a first determination unit connected to the acquisition unit and configured to determine the normal response of the elevator based on the normal cognitive rule of the response mode of the elevator user on the elevator, using the perceptible information in the elevator operation information that can be perceived by the elevator user and / or the operation information;

[0008] Second determining unit: connected to the acquisition unit, determines the actual response of the elevator by using the elevator operation information and / or the operation information;

[0009] Judging unit: connected to the first determining unit and the second determining unit respectively, judges whether the regular response and the actual response are consistent;

[0010] Informing unit: connected to the judging unit, generates informing information and informs the elevator user when the judging unit judges that the regular response and the actual response are inconsistent.

[0011] Preferably, the elevator information informing system, wherein the regular cognition rule comprises at least one of the following rules:

[0012] Rule 1, the elevator closest to the waiting floor where the elevator user is implementing the operation should respond to the operation, and will respond to the operation by stopping at the waiting floor after arriving at the waiting floor;

[0013] Rule 2, in the elevator group control system with at least two elevators, when the elevator user registers the elevator request signal by using the destination floor registration device of the elevator, the elevator group control system immediately allocates and outputs the elevator that responds to the elevator request signal fixedly and unchangeably;

[0014] Rule 3, no other information that can be felt by the elevator user except the service elevator user appears during the elevator operation.

[0015] Preferably, the information informing system, wherein the informing unit further comprises:

[0016] Timing determining module: used for determining the informing timing of implementing information informing to the elevator user, the informing timing comprises the pre-informing of implementing information informing before the actual response appears and the post-informing of implementing information informing after the actual response appears;

[0017] Generating module: generates the informing information of informing to the elevator user according to the informing timing;

[0018] Informing module: used for informing the informing information to the elevator user at the informing timing.

[0019] Preferably, the information informing system, wherein the informing unit further comprises:

[0020] Purpose determining module: used for determining the informing purpose of implementing information informing to the elevator user, the informing purpose comprises:

[0021] First object: to avoid the confusion of the elevator user about the inconsistency between the actual response and the regular response of the elevator to be generated by means of information notification to the elevator user;

[0022] Second object: to eliminate the confusion of the elevator user about the inconsistency between the actual response and the regular response of the elevator to have occurred by means of information notification to the elevator user;

[0023] Generating module: generating the notification information to be notified to the elevator user according to the notification object;

[0024] Notification module: for notifying the notification information to the elevator user.

[0025] Preferably, the information notification system, wherein the notification unit further comprises:

[0026] Timing determination module: for determining the notification timing of information notification to the elevator user according to the notification object, the notification timing comprising the pre-notification of information notification before the actual response occurs and the post-notification of information notification after the actual response occurs;

[0027] The generating module generates the notification information to be notified to the elevator user according to the notification timing;

[0028] When the notification object is the first object, the corresponding notification timing is the pre-notification;

[0029] When the notification object is the second object, the corresponding notification timing is the post-notification.

[0030] Preferably, the information notification system, wherein when the notification timing is the pre-notification, the notification information at least comprises the actual response of the elevator.

[0031] Preferably, the information notification system, wherein when the notification timing is the pre-notification, the notification information further comprises the cause of the inconsistency between the actual response and the regular response of the elevator.

[0032] Preferably, the information notification system, wherein when the notification timing is the post-notification, the notification information at least comprises the actual response of the elevator and the cause of the inconsistency between the actual response and the regular response of the elevator.

[0033] Preferably, the information notification system, wherein the generating module further comprises:

[0034] First difference determination submodule: comparing the basis difference between the basis of the regular response determined by the first determination unit and the basis of the actual response determined by the second determination module;

[0035] a second difference determining sub-module, which outputs a response difference according to a difference between the regular response and the actual response;

[0036] a cause determining sub-module, which determines the cause according to the difference between the regular response and the actual response.

[0037] Preferably, the information informing system comprises a generating module, wherein the generating module further comprises:

[0038] a first difference determining sub-module, which compares the difference between the regular response and the actual response;

[0039] a second difference determining sub-module, which outputs a response difference according to a difference between the regular response and the actual response;

[0040] a cause determining sub-module, which determines the cause according to the difference between the regular response and the actual response.

[0041] Preferably, the information informing system comprises a generating module, wherein the generating module further comprises:

[0042] a notifying object determining module, which determines the elevator user affected by the response difference as the notifying object of the informing information;

[0043] the informing module informs the elevator user, as the notifying object, of the informing information.

[0044] An elevator device comprising the information informing system.

[0045] The technical scheme has the beneficial effects that the elevator user is informed of the specific situation of the elevator in which the elevator should respond but does not respond in time, the elevator user is provided with answers to questions and doubts, and the riding experience of the elevator user is improved. BRIEF DESCRIPTION OF DRAWINGS

[0046] Figure 1 is a structural schematic diagram of the information informing system in a preferred embodiment of the present application;

[0047] Figures 2a-2c is a specific structural schematic diagram of the informing unit in a different embodiment of the present application;

[0048] Figure 3 is a specific structural schematic diagram of the generating module in a preferred embodiment of the present application. DETAILED DESCRIPTION

[0049] With reference to the accompanying drawings, the technical solutions in the embodiments of the present application will be clearly and completely described below, obviously, the described embodiments are only part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in the present application, all other embodiments obtained by those skilled in the art without creative work belong to the protection scope of the present application.

[0050] It should be noted that the embodiments in the present application and the features in the embodiments can be combined with each other without conflict.

[0051] The present application will be further described below in combination with the accompanying drawings and specific embodiments, but not as a limitation of the present application.

[0052] In the preferred embodiments of the present application, based on the technical problems described above, an information notification system for providing notification information to elevator users is provided, which is applied to elevator equipment and includes: Figure 1 As shown in the figure, the information notification system includes:

[0053] The acquisition unit 1 is used for acquiring elevator operation information and / or operation information formed by the operation of the elevator user to the elevator;

[0054] The first determination unit 2 is connected to the acquisition unit 1, and determines the normal response of the elevator based on the conventional cognition rule of the response mode of the elevator user to the elevator, using the perceptible information in the elevator operation information that can be perceived by the elevator user and / or the operation information;

[0055] The second determination unit 3 is connected to the acquisition unit 1, and determines the actual response of the elevator using the elevator operation information and / or the operation information;

[0056] The judgment unit 4 is connected to the first determination unit 2 and the second determination unit 3 respectively, and is used for judging whether the normal response and the actual response are consistent;

[0057] The notification unit 5 is connected to the judgment unit 4, and generates notification information and notifies the elevator user when the judgment unit 4 determines that the normal response and the actual response are inconsistent.

[0058] Specifically, the above-mentioned elevator operation information refers to various operation information that can be obtained by the hardware provided on the elevator equipment and the elevator controller, including but not limited to the current floor of the elevator car, the running direction, the car load, the car speed, the registered floor information associated with the elevator, the special operation demand, the elevator operation state and the operation mode, etc., and even can include the group control strategy of the group control elevator. In other words, all information related to the elevator equipment that can be detected, collected, calculated and processed by the hardware / software of the elevator equipment in the prior art can be included in the operation information.

[0059] The so-called elevator user can be a service recipient who directly receives the elevator service, such as a passenger in the elevator hall who sends a call request by operating a registration button or a mobile terminal and / or a passenger in the elevator car, or a manager of the elevator equipment, such as an equipment operation monitoring personnel in the property management center.

[0060] The perceivable information in the above-mentioned elevator operation information refers to the part of the elevator operation information that can be perceived by the elevator user, including but not limited to the current floor where the elevator is stopped, the current running direction of the elevator, whether the elevator has a fault, whether the elevator is full, the elevator condition assigned to the elevator user at present, the elevator operation mode, etc.

[0061] The above-mentioned operation information refers to the information generated by the operation of the elevator user on the elevator, which can include different types of information according to the settings of the elevator system. For example, for an elevator system in which only call direction buttons are provided in the elevator hall, the above-mentioned operation information can only include the call direction corresponding to the call request of the elevator user and the floor where the elevator user is currently located. For example, for an elevator system in which only a destination floor registration device is provided in the elevator hall, the above-mentioned operation information can only include the destination floor corresponding to the call request of the elevator user and the floor where the elevator user is currently located. It can even include the elevator user's boarding authority and special boarding needs, such as the elevator user being determined to have boarding authority through identity authentication and being able to only reach a specific floor, or the elevator user not wanting to take the elevator with pets, or the elevator user wanting to take a smoke-free elevator, etc.

[0062] The so-called response can be the feedback of the elevator to the operation of the elevator user on the elevator equipment, or the reaction of the elevator to the changes in the elevator itself (such as the running state, the operation mode, etc.) caused by non-elevator users.

[0063] Since there are applicable scenarios that can achieve the invention purpose of the information notification system in the present application in the three cases of only obtaining the elevator operation information, only obtaining the operation information of the elevator user, and simultaneously obtaining the elevator operation information and the operation information of the elevator user, the above-mentioned acquisition unit 1 can be configured to receive information in the above-mentioned three cases, that is, can be used to receive the elevator operation information and / or the operation information of the elevator user, which will be described in detail below.

[0064] The above-mentioned first determination unit can determine the regular response of the elevator based on the perceivable information in the elevator operation information and / or the operation information that can be perceived by the elevator user, according to the regular cognitive rule of the response mode of the elevator user to the elevator. The so-called regular cognitive rule can be interpreted as the usual cognition of the elevator user when calling the elevator.

[0065] For example, when an elevator user issues a call request in an elevator hall, the corresponding call direction is upward, or the corresponding destination floor is above the waiting floor, the elevator user naturally assumes that the elevator closest to the waiting floor and having the same upward running direction should respond to the call request and stop and open the door at the waiting floor.

[0066] For another example, before an elevator user issues a call request in an elevator hall, a certain elevator has informed the elevator user that it is in a full load running state through display or voice prompt. Then, even if the running direction of the full load elevator is consistent with the call direction of the elevator user and the full load elevator is closest to the waiting floor, the elevator user still does not assume that the full load elevator will stop at the waiting floor and open the door.

[0067] Further, the above conventional cognitive rules can be summarized as the following rules, that is, the information informing system can adopt at least one of the following rules to determine the conventional response of the elevator in combination with the elevator running information and / or the operation information of the elevator user:

[0068] Rule 1, the elevator closest to the waiting floor and running to the waiting floor where the elevator user operates should respond to the operation and stop and open the door after reaching the waiting floor;

[0069] Rule 2, in an elevator group control system having at least two elevators, when an elevator user registers a request signal by using a destination floor registration device of the elevator, the elevator group control system immediately assigns and outputs an elevator that is fixed to respond to the request signal;

[0070] Rule 3, no other information representing the elevator user except for the service elevator user appears in the running process of the elevator.

[0071] The above rule 1 has been described above and will not be repeated here.

[0072] The above rule 2 is mainly for an elevator group control system having at least two elevators. In the elevator group control system, how the elevator responds to the operation of the elevator user is determined by the controller. Then, after receiving the operation, the controller immediately assigns a certain elevator to respond to the operation and immediately informs the elevator user of the number and other information of the assigned elevator. After informing the elevator user of the number and other information of the elevator, the conventional cognition of the elevator user is that the elevator has been fixed to respond to the operation and will not be changed.

[0073] The rule 3 is mainly for the situation that no other information should be shown to the elevator user during the process of the elevator responding to the elevator user. For example, if the elevator has already responded to the elevator user, the elevator usually does not have any abnormality or failure, so there is no information corresponding to the abnormality or failure light and the elevator user will not know it.

[0074] The first determining unit 2 can determine the normal response of the elevator to the elevator user according to the pre-stored normal cognition rule based on the operation information formed by the elevator operation information and / or the operation of the elevator user. It should be noted that the "normal response of the elevator" here does not refer to a specific elevator responding to the operation, but refers to the action that the elevator system should perform after responding to the operation in the cognition of the elevator user. For example, the elevator user is a passenger waiting at the waiting floor. After the first determining unit 2 receives the operation information including the calling direction and the waiting floor formed according to the calling operation of the elevator user, it can directly determine that the elevator closest to the waiting floor and having the same running direction as the calling direction should stop at the waiting floor and open the door according to the pre-stored normal cognition rule, i.e., determine the normal response of the elevator.

[0075] Correspondingly, the second determining unit 2 can determine the actual response of the elevator by using the elevator operation information and / or the operation information. The actual response is the actual action performed by the elevator system in response to the operation of the elevator user.

[0076] For example, the elevator user is a passenger in the elevator car or a passenger waiting at the waiting floor. After the elevator user issues a destination floor registration request through the destination floor registration device in the elevator car or issues a calling request through the calling device at the waiting floor, the elevator user thinks that the elevator should immediately respond to the registration request / calling request. However, some elevator systems are set to delay the allocation of the request in order to achieve better transportation efficiency, and the allocation result is informed after the delay. In this case, the determination of the normal response (immediate response to the registration request / calling request) and the actual response (delayed response to the registration request / calling request) of the elevator can be achieved by obtaining the operation information formed by the operation of the elevator user, without obtaining the operation information of the elevator.

[0077] For another example, when the elevator has an abnormal situation, such as the need to re-learn the pole position, the need to return to the terminal floor to perform a write operation due to abnormal running problems, etc., the elevator system only needs to obtain the operation information of the elevator to determine the normal response and the actual response of the elevator, without obtaining the operation information formed by the operation of the elevator user.

[0078] In most cases, the elevator user considers that the elevator has not responded as it should have, i.e. the elevator user considers that the regular response of the elevator (the elevator should stop at the waiting floor and open the door) is inconsistent with the actual response of the elevator (the elevator does not stop at the waiting floor and open the door). In this case, the elevator operation information and the operation information formed by the elevator call request of the elevator user need to be obtained to make a judgment.

[0079] The judgment unit 4 obtains the regular response of the elevator determined by the first determination unit 2 and the actual response of the elevator determined by the second determination unit 3, and then compares the two to determine whether the regular response and the actual response are consistent:

[0080] When the regular response and the actual response are consistent, the system considers that the response of the elevator is the same as the response considered by the elevator user, and the elevator user will not be confused that the elevator should respond but does not respond. In this case, the judgment unit 4 does not take any action.

[0081] When the regular response and the actual response are inconsistent, the system considers that the response of the elevator will confuse the elevator user. In this case, the informing unit 5 will send corresponding informing information to the elevator user according to the judgment result of the judgment unit 4 to eliminate the confusion of the elevator user.

[0082] In one example of the present application, as shown in Figure 2a The informing unit 5 further includes:

[0083] The timing determination module 51 is configured to determine the informing timing of informing the elevator user, and the informing timing includes pre-informing of informing the elevator user before the actual response and post-informing of informing the elevator user after the actual response;

[0084] The generation module 52 is configured to generate the informing information of informing the elevator user according to the informing timing;

[0085] The informing module 53 is configured to inform the elevator user of the informing information at the informing timing. Specifically, the informing timing can be pre-set, for example, different informing timings can be pre-set for different situations, or an overall informing timing can be set for the elevator system, which will not be described here.

[0086] When the informing timing is pre-informing, the elevator user will be informed of the inconsistency between the regular response and the actual response of the elevator before the elevator makes the actual response. When the informing timing is post-informing, the elevator user will be informed of the inconsistency between the regular response and the actual response after the elevator makes the actual response.

[0087] In another example of the present application, as shown in Figure 2b The informing unit 5 specifically includes:

[0088] The purpose determining module 54 is configured to determine a notification purpose for implementing information notification to the elevator user, and the notification purpose comprises:

[0089] The first purpose is to avoid the confusion of the elevator user about the inconsistency between the actual response and the regular response of the elevator to be generated by implementing information notification to the elevator user;

[0090] The second purpose is to eliminate the confusion of the elevator user about the inconsistency between the actual response and the regular response of the elevator to have occurred by implementing information notification to the elevator user;

[0091] The generating module 52 is configured to generate notification information to be notified to the elevator user according to the notification purpose;

[0092] The notifying module 53 is configured to notify the notification information to the elevator user.

[0093] Therefore, no specific notification opportunity is set in the elevator system, but different notification purposes are set according to different situations, or a unified notification purpose is directly set for the entire elevator system.

[0094] The above notification purpose can be divided into the first purpose and the second purpose;

[0095] The first purpose is to notify the elevator user of the notification information in advance when the regular response and the actual response of the elevator have been determined to be inconsistent, but the actual response of the elevator has not yet occurred;

[0096] The second purpose is to notify the elevator user of the notification information when the actual response of the elevator has occurred and is inconsistent with the regular response of the elevator.

[0097] Specifically:

[0098] The so-called "first purpose" is, for example, the elevator that the elevator user thinks should respond has been determined not to stop at the waiting floor where the elevator user is located, but has not yet run to the waiting floor, and the notification unit 5 can notify the elevator user of the notification information in advance.

[0099] The so-called "second purpose" is, for example, the elevator that the elevator user thinks should respond has passed the waiting floor where the elevator user is located without stopping, i.e., the regular response and the actual response of the elevator are inconsistent, and the notification unit 4 sends the notification information to the elevator user to "explain" the fact that the elevator does not respond to the call request.

[0100] In another example of the present application, on the basis of Figure 2b , the above notification unit 5 can further include Figure 2c as shown in the figure.

[0101] The timing determination module 51 is configured to determine the informing timing of informing the elevator user according to the informing purpose, wherein the informing timing comprises pre-informing of informing the elevator user before the actual response occurs and post-informing of informing the elevator user after the actual response occurs.

[0102] The generating module 52 generates the informing information according to the informing timing.

[0103] When the informing purpose is the first purpose, the corresponding informing timing is the pre-informing.

[0104] When the informing purpose is the second purpose, the corresponding informing timing is the post-informing.

[0105] Specifically, the informing purpose and the informing timing are associated, that is, the system processes the corresponding informing timing according to the informing purpose. Further, the first purpose is associated with the pre-informing, and the second purpose is associated with the post-informing.

[0106] In the present application, when the informing timing is the pre-informing, the informing information at least comprises the actual response of the elevator.

[0107] Further, when the informing timing is the pre-informing, the informing information further comprises the cause of the inconsistency between the actual response and the regular response of the elevator.

[0108] When the informing timing is the pre-informing, the informing information further comprises the cause of the inconsistency between the actual response and the regular response of the elevator.

[0109] When the informing timing is the post-informing, the informing information at least comprises the actual response of the elevator and the cause of the inconsistency between the actual response and the regular response of the elevator.

[0110] Further, the causes of different situations are different, and in the present application, the difference between the regular response and the actual response is mainly used to determine the specific cause. As shown in the generating module 52, the generating module 52 further comprises: Figure 3 The first difference determination sub-module 521 is configured to compare the basis of the regular response and the basis of the actual response to determine the basis difference;

[0111] The second difference determination sub-module 522 is configured to determine the difference in the response mode of the elevator caused by the basis difference as the response difference;

[0112] The cause determination sub-module 523 is configured to determine the cause by comprehensively considering the basis difference and the response difference.

[0113] Specifically, the basis difference between the basis of the regular response and the basis of the actual response is first determined, wherein:

[0114]

[0115] ​The basis of the regular response is a regular cognition rule formed according to the operation information of the operation of the elevator user, i.e. one of the three rules mentioned above.

[0116] The basis of the actual response refers to the cause of the specific actual response situation of the elevator. For example, the elevator does not stop at the landing floor after actually arriving at the landing floor in response to the operation of the elevator user, and the cause is that the elevator is fully loaded. For another example, the elevator does not stop at the landing floor after actually arriving at the landing floor in response to the operation of the elevator user, and the cause is that the elevator is temporarily allocated to respond to other operations.

[0117] The basis difference between the basis of the regular response and the basis of the actual response is actually the cause of the elevator failing to respond to the operation of the elevator user in the regular response mode.

[0118] After obtaining the basis difference, the difference between the responses of the elevator is processed according to the basis difference to form a response difference.

[0119] Specifically, the basis difference mentioned above refers to the difference between the cause of the regular response that the elevator should perform and the cause of the actual response that the elevator performs. The response difference mentioned here refers to the difference between the action corresponding to the regular response that the elevator should perform and the action corresponding to the actual response that the elevator actually performs.

[0120] Further, part of the response mode corresponding to the regular response of the elevator is fixed, i.e. the elevator should stop and open the door at the landing floor, and another part will change according to the basis of the regular response. For example, the elevator user is at the first floor, the operation of which corresponds to the third floor as the destination floor, at this time the elevator is driving downward from the third floor, at this time the regular response of the elevator should be to stop and open the door at the first floor, and then change the driving direction, i.e. the action corresponding to the regular response of the elevator includes stopping and opening the door and changing the driving direction. For another example, the elevator user is at the third floor, the operation of which corresponds to the first floor as the destination floor, at this time the elevator is driving downward from the fifth floor, at this time the regular response of the elevator should be to stop and open the door at the third floor, and then continue to drive downward, i.e. the action corresponding to the regular response of the elevator only includes stopping and opening the door, and does not change the driving direction.

[0121] The action corresponding to the actual response of the elevator will change according to the basis of the actual response of the elevator. For example, the basis of the actual response of the elevator is that the elevator does not stop at the landing floor due to full load, and the response mode of the actual response of the elevator is that the elevator passes through the landing floor without stopping. For another example, the basis of the actual response of the elevator is that the elevator is faulty, and the corresponding response mode of the actual response of the elevator is that the elevator stays at a certain floor and cannot run.

[0122] According to the difference and the response difference, the cause of the inconsistency between the regular response and the actual response of the elevator in various specific situations (to be described below) can be determined and included in the notification information and fed back to the elevator user.

[0123] In the preferred embodiment of the present application, the notification unit further comprises:

[0124] The notification object determination module is configured to determine the elevator user affected by the response difference as the notification object of the notification information.

[0125] The notification module notifies the elevator user as the notification object of the notification information.

[0126] Specifically, the determination of the notification object needs to be combined with the response difference and the notification purpose / notification timing. For example, for the second purpose / post-notification, the notification object should be the elevator user waiting for the elevator at the specific floor of the elevator in the actual response. For example, the elevator user operates at the third floor, the elevator car passes the third floor but does not stop, and the notification object is limited to the elevator user waiting for the elevator at the third floor.

[0127] For the first purpose / advance notification, the notification object should be the elevator user waiting for the elevator at all floors covered by the inconsistency between the regular response and the actual response of the elevator. For example, a certain elevator travels upward from the first floor and reverses downward at the third floor due to some reason, and the notification object corresponding to the elevator should be: when the elevator travels upward, all elevator users waiting for the elevator at the third floor and above. At this time, the scope of the notification object needs to be determined according to the response difference determined by the various operation information and the notification purpose / notification timing.

[0128] Further, in the preferred embodiment of the present application, for the first purpose / advance notification, in order to improve the riding experience of the elevator user, the corresponding notification information can further include instruction information indicating how the elevator user should take the elevator. For example:

[0129] The notification information can include information indicating the estimated arrival time of the target elevator that can carry the elevator user, which can be "X number of elevators you want to take will arrive in about XX seconds". The generation of this notification information can be calculated based on the speed of the elevator car of the target elevator, the distance between the current floor of the elevator car and the waiting floor of the elevator user, and other information, which will not be described here.

[0130] In order to make the elevator user more intuitively understand the running condition of the elevator car, the above-mentioned indication can carry the relevant information of the estimated arrival time of the target elevator of the elevator user, which can be "the Xth elevator you want to take will arrive in the next Xth arrival", the generation of the informing information also depends on the speed of the elevator car of the target elevator, the distance between the current floor of the elevator car and the waiting floor of the elevator user, and other information, and also depends on the group control strategy of the group control elevator, i.e. the arrival order of each elevator needs to be obtained. Relatively, the time estimation accuracy of such information will decrease, but the running condition of the target elevator can be more intuitively reflected to the elevator user.

[0131] The informing information can also simply include the relevant information for indicating the target elevator itself of the elevator user, which can be "the elevator number you want to take is X".

[0132] As for the second purpose / post-informing, the corresponding informing information only needs to include the relevant information for indicating the fact that the elevator car does not respond, such as "the elevator just passed is not your target elevator".

[0133] In the preferred embodiment of the present application, when the informing purpose is the first purpose, the informing information also includes the actual response running action performed by the elevator.

[0134] Specifically, the prompt of the above-mentioned running action needs to be combined with the generation reason to be judged and informed, such as prompting the elevator user "the elevator passes but does not stop", or prompting the elevator user "the elevator reverses before arrival" and the like.

[0135] The technical solutions of the present application will be described below through three specific embodiments:

[0136] Embodiment one:

[0137] This embodiment mainly aims at the case that only the operation information of the elevator user can judge whether the regular response and the actual response of the elevator are consistent.

[0138] As described above, the reason why the elevator in the embodiment does not respond as it should is that the elevator system itself is set to have a delayed response rule in order to achieve better transportation efficiency. Then, in the embodiment, when the elevator system receives an operation of the elevator user (a call request or a destination floor registration request), it does not respond to the operation at the first time due to the pre-set delayed response rule, at which time the elevator system can issue corresponding warning information to prompt the elevator user based on the operation information formed by the operation of the elevator user. Accordingly, in this case, there is no distinction between the "advance notification" or "post-notification" notification timing, and there is no distinction between the notification purposes, the notification timing is after the operation information of the elevator user is accepted by the elevator system, the notification object is the elevator user who performs the operation, and the notification reason is the setting mode of the elevator system, for example, it can be "your request has been received, and it will be responded later, please wait" or similar notification information.

[0139] Then, in the embodiment, the basis of the regular response of the elevator is the pre-stored regular cognition rule, the basis of the actual response of the elevator is the delayed response rule pre-configured by the elevator system, and the difference between the two is the basis difference.

[0140] Accordingly, the response mode of the regular response of the elevator should be to respond to the operation immediately after the elevator user performs the operation, the response mode of the actual response of the elevator should be to respond to the operation after the elevator user performs the operation, and the difference between the two is the response difference.

[0141] Then, according to the above basis difference and response difference, the notification information can be processed, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed and included in the notification information.

[0142] Embodiment Two:

[0143] The embodiment mainly aims at the case where only the running information of the elevator can be used to determine whether the regular response and the actual response of the elevator are consistent.

[0144] As described above, the reason why the elevator in the embodiment does not respond as it should is that the elevator itself has an abnormal situation, which does not mean that the elevator stops at a floor or is fully loaded, but means that the elevator needs to return to the terminal floor to learn the pole position or other abnormalities. Obviously, the terminal floor is not the floor associated with the operation of the elevator user. In this case, the elevator user can be notified immediately when the elevator has an abnormal situation and needs to return to a special floor for processing, without the need to obtain the specific operation of the elevator user. Therefore, in this case, only the running information of the elevator is needed to determine whether the elevator has an abnormal situation that should be responded to but is not responded to, so as to determine whether the elevator user needs to be informed.

[0145] In the embodiment, the notification purpose and the notification opportunity do not need to be distinguished, and only the notification information needs to be sent to the elevator user when the elevator needs to return to the terminal floor or other special floor. Since it is not necessary to care whether the elevator user operates or what operation is performed, the notification object can include all elevator users who can operate the elevator. For example, the actual situation that the elevator is currently in an abnormal state is broadcasted in the form of broadcast or scrolling on the display screen related to the elevator, so that all passengers on the waiting floor, passengers going to the waiting floor, passengers in the elevator car, and elevator managers can know the notification information. Accordingly, the notification information in the embodiment can be, for example, “the elevator is in an abnormal situation and cannot operate normally” or other similar information.

[0146] In the embodiment, the basis of the regular response of the elevator is the regular recognition rule saved in advance, and the basis of the actual response of the elevator is the abnormality of the elevator. The difference between the two is the basis difference.

[0147] Correspondingly, the response mode of the regular response of the elevator should be responding to the possible operation of the elevator user, and the response mode of the actual response of the elevator is returning to the terminal floor or other specific floor and not responding to any operation that the elevator user may perform next. The difference between the two is the response difference.

[0148] According to the above basis difference and response difference, the notification information can be obtained, and further information for prompting the subsequent execution action corresponding to the actual response of the elevator can be obtained and included in the notification information.

[0149] Embodiment Three:

[0150] The embodiment mainly aims at judging whether the elevator has an abnormal situation that should be responded to but is not responded to, that is, whether the elevator has an “abnormal situation that should be stopped but is not stopped”, according to the running information of the elevator and the operation information formed by the operation of the elevator user.

[0151] Specifically, in the present embodiment, the case where the regular response and the actual response of the elevator are inconsistent can be classified into three categories, wherein:

[0152] The judgment conditions of the first specific case (hereinafter referred to as Case 1) include:

[0153] the elevator is running toward the waiting floor where the elevator user is located;

[0154] the running direction of the elevator is consistent with the call direction included in the operation information;

[0155] the running trajectory of the elevator indicates that the elevator passes the waiting floor without stopping;

[0156] the running trajectory of the elevator indicates that the elevator continues to run without changing the running direction after leaving the waiting floor;

[0157] When the results judged from the elevator running information and the operation information simultaneously satisfy the above judgment conditions, it is considered that the case where the regular response and the actual response of the elevator are inconsistent belongs to the above Case 1.

[0158] The judgment conditions of the second specific case (hereinafter referred to as Case 2) include:

[0159] the elevator is running toward the waiting floor where the elevator user is located;

[0160] the running direction of the elevator is opposite to the call direction included in the operation information;

[0161] the running trajectory of the elevator indicates that the elevator changes the running direction before passing the waiting floor;

[0162] When the results judged from the elevator running information and the operation information simultaneously satisfy the above judgment conditions, it is considered that the case where the regular response and the actual response of the elevator are inconsistent belongs to the above Case 2.

[0163] In Case 2, the above judgment conditions can optionally further include that the running trajectory of the elevator car indicates that the elevator car continues to run in a direction consistent with the request direction after changing the running direction.

[0164] In the above Case 2, the so-called "the running trajectory of the elevator indicates that the elevator changes the running direction before passing the waiting floor" actually includes that the elevator changes the running direction when reaching the waiting floor, and that the elevator changes the running direction before reaching the waiting floor.

[0165] The judgment conditions of the third specific case (hereinafter referred to as Case 3) include:

[0166] the elevator stops at a floor without continuing to run;

[0167] There is a non-responded call request at present;

[0168] When the result judged according to the elevator running information and the operation information meets the above judging condition at the same time, it is considered that the case that the regular response and the actual response of the elevator are inconsistent at this time belongs to the category of the above case three.

[0169] Hereinafter, the present embodiment will be described by ten types of causes in the above three different specific cases. The first type of cause is mainly discussed according to case one. Further, it involves one of the causes that may lead to case one: under the premise that the elevator should respond to the operation of the elevator user, the elevator passes the waiting floor without stopping due to the temporary full load, so that the elevator user thinks that the elevator appears the specific case of "should stop but does not stop". The specific case caused by the above cause can include "elevator full load does not stop" or corresponding information for indicating the cause in the corresponding informing information. The elevator user corresponding to this case can be limited to the passenger waiting for the elevator at the waiting floor, and the corresponding operation can be limited to the elevator call request issued by the passenger at the waiting floor.

[0170] In this case, the detection method of the full load of the elevator car is the same as the prior art, which mainly detects the actual load in the car through the weighing device arranged in the car, and compares it with the rated load of the car. If the actual load in the car has reached or even exceeded the rated load of the car, it is considered that the elevator is full at this time.

[0171] Further, since the concept of the waiting floor of the elevator user is introduced in the present application, in addition to judging whether the elevator car is full, it is also necessary to judge the timing of the occurrence of the full running of the elevator car, that is, whether the full running of the elevator car occurs before reaching the waiting floor.

[0172] Therefore, after the elevator user performs the operation, the elevator corresponding to the regular response of the operation needs to be continuously judged:

[0173] 1) There is at least a full load journey in the running direction of the elevator car, that is, the elevator car has already been in a full load state and cannot carry more elevator users or articles.

[0174] 2) The above full load journey contains the waiting floor where the elevator call request is issued, and the request direction of the waiting floor is consistent with the current running direction of the elevator.

[0175] Satisfying the above two judging conditions can consider that for this operation, the running track of the elevator indicates that the inconsistent situation between the regular response and the actual response has been determined to occur.

[0176] At this time, for the first purpose / advance notification notification opportunity, the notification object can be the elevator users at all the waiting floors in the full load trip. Accordingly, the advance notification notification opportunity can be determined as any time period after the elevator car is in the full load trip to before the elevator car arrives at the waiting floor that needs to be notified. While for the second purpose / subsequent notification notification opportunity, the notification object only includes the elevator users at the waiting floor that the elevator has actually responded but not stopped, and the notification opportunity is after the elevator car passes the waiting floor.

[0177] Further, when the elevator car is in the full load trip, it cannot stop and pick up passengers according to the operation of the elevator users, but it can drop off passengers according to the destination floors that the elevator users in the elevator car have registered, and the elevator car after dropping off passengers can change from the full load state to the normal operation state. Therefore, after the full load trip of the elevator car is processed, the covered floors of the full load state / full load trip also need to be adjusted according to the drop-off state of the elevator. In other words, the judgment condition of the full load trip of the elevator car at this time is optimized as:

[0178] 1) The elevator car is already in the full load state;

[0179] 2) There is an operation of the elevator user in the running direction of the elevator car;

[0180] 3) There is no registered destination floor between the current position of the elevator car and the waiting floor corresponding to the operation, i.e., there is no drop-off of the elevator user.

[0181] Then the first purpose / advance notification notification opportunity is optimized as: from when the elevator car determines to be in the full load trip to before the elevator car arrives at the waiting floor that needs to be notified.

[0182] Accordingly, the notification object corresponding to the first purpose / advance notification notification opportunity is optimized as: the elevator users at all the waiting floors covered by the full load trip when the elevator car determines to be in the full load trip.

[0183] For example, if the elevator car determines to be in the full load trip, and there is no registered destination floor between the adjacent waiting floors in the full load trip, then all the adjacent waiting floors are covered by the full load trip.

[0184] If the elevator car determines that it is in a full load trip, but there is a registered destination floor between adjacent waiting floors in the full load trip, then for the waiting floor before the destination floor (in the order of the running direction), it is covered in the full load trip and is the informing object, and for the waiting floor after the destination floor, it needs to be re-judged after the elevator car passes the destination floor and drops off passengers, and then determines whether to output the corresponding informing information according to the re-judged result.

[0185] Therefore, under this type of cause, the basis for the conventional response of the elevator is the pre-stored conventional recognition rule, and the basis for the actual response of the elevator is that the elevator has been in a full load state before reaching the waiting floor. The difference between the two is the basis difference.

[0186] Correspondingly, the response mode of the conventional response of the elevator is that the elevator should stop at the waiting floor and open the door, and the response mode of the actual response of the elevator is that the elevator passes the waiting floor without stopping. The difference between the two is the response difference.

[0187] Therefore, according to the above basis difference and response difference, the informing information can be processed, and further information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed and included in the informing information.

[0188] The second type of cause is mainly discussed according to condition one. Further, it involves one of the causes that may lead to condition one: due to the influence of the group control strategy of the group control elevator, the elevator car that the elevator user thinks can respond to its operation is actually not the elevator car assigned to the elevator user at the waiting floor, so that the elevator user thinks that the elevator has a specific condition of "should stop but does not stop". Similarly, the elevator user corresponding to this cause can be limited to the passenger waiting for the elevator at the waiting floor, and the corresponding operation can be limited to the elevator call request issued by the passenger at the waiting floor.

[0189] The judgment condition of this type of cause can be described as: the target elevator assigned to a certain waiting floor is not the elevator that will soon arrive at the waiting floor. The cause should be included in the corresponding informing information, such as "This elevator is not the target elevator you want to take" or "The target elevator you want to take is X number", and the informing object should be the elevator user at the specific waiting floor.

[0190] Further, in this cause, the factors that will affect the group control strategy can include:

[0191] In order to prioritize the transportation of super-long waiting elevator users and make the elevator not stop at the waiting floor;

[0192] The group control strategy in the general case causes the elevator not to stop at the waiting floor.

[0193] Further, for the case of "making the elevator not stop at the waiting floor in order to prioritize the transportation of the super-long waiting elevator user", which can cause the super-long waiting of the elevator user, it can be caused by the previous full elevator not stopping, causing the elevator user at a floor to wait for a long time, or it can be caused by the elevator user staying, causing the elevator user inside the elevator to wait for a long time.

[0194] Therefore, in this embodiment, after the elevator user performs an operation at a certain waiting floor, the corresponding judgment condition should first be that the target elevator assigned to a certain waiting floor is not the first elevator to arrive at the waiting floor.

[0195] Specifically, the arrival time of each elevator at a certain waiting floor can be estimated according to the running information of the elevator car and the elevator allocation information of the group management system of the group control elevator, and then each elevator is sorted according to the arrival time, and it is determined whether the target elevator of the waiting floor is the first elevator to arrive according to the sorting.

[0196] After confirming that there is a non-target elevator that arrives before the target elevator (which can cause confusion to the elevator user that the elevator should stop but does not stop), further judgment is made on the reason for the non-target elevator not to stop according to the above difference and response difference. Specifically, the current group control strategy of the elevator can be directly requested from the elevator group control management system, that is, it can be known whether it is caused by the full elevator passing to respond to the operation of the elevator user, or by the stay to respond to the operation, and the specific cause is included in the informing information.

[0197] Correspondingly, if the current group control strategy of the elevator is obtained through the elevator group control management system and it is known that it is not caused by the super-long waiting elevator user to respond to the operation, it can be considered that it is the group control strategy in the general case, and the specific cause can also be included in the informing information. As for how to form the group control strategy of the elevator in the general case, it is the existing technology in the art, which will not be described here.

[0198] Therefore, for the above first purpose / pre-informed informing opportunity, the informing opportunity should be before the target elevator corresponding to the waiting floor arrives.

[0199] And for the second purpose / post-informed informing opportunity, in addition to the above judgment condition, it can further include:

[0200] 1) The currently arriving elevator is not the target elevator of the waiting floor allocated by the group control strategy, and does not stop at the waiting floor;

[0201] 2) the current arrival direction of the elevator is consistent with the request direction of the call request.

[0202] In order to monitor whether the target elevator arrives at the waiting floor in real time, a flag bit can be set for the target elevator, and the flag bit is modified when the target elevator arrives at the corresponding waiting floor, so that the real-time monitoring function is realized.

[0203] The notification opportunity corresponding to the second purpose / post-event notification is when the elevator passes the waiting floor but does not stop.

[0204] In this type of cause, the notified object is the elevator user at the operating age associated with the waiting floor.

[0205] In this type of cause, the basis for the regular response of the elevator is the pre-stored regular awareness rule, that is, the elevator closest to the waiting floor is taken as the response elevator, and it is believed that the elevator should stop at the waiting floor and open the door. The basis for the actual response of the elevator is the group control strategy of the elevator, that is, the elevator closest to the waiting floor is not taken as the response elevator. The difference between the two is the basis difference.

[0206] Correspondingly, the response mode of the regular response of the elevator is that the elevator should stop at the waiting floor and open the door, and the response mode of the actual response of the elevator is that the elevator passes the waiting floor but does not stop due to the allocation of the group control strategy. The difference between the two is the response difference.

[0207] According to the above basis difference and response difference, the notification reason can be processed, and further information such as the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0208] The third type of cause is discussed according to condition one. Further, it involves one of the causes that may lead to condition one: the elevator enters a special running mode, so that the elevator cannot stop at a specific floor, so that the elevator user thinks that the elevator has a specific situation of "should stop but does not stop". The elevator user corresponding to this type of cause can be a passenger waiting at the waiting floor, or a passenger in the elevator car or an elevator operation manager, etc. Specifically, when the elevator user is a passenger waiting at the waiting floor, the corresponding specific floor is the waiting floor of the passenger performing the operation. When the elevator user is a passenger in the elevator car, the corresponding specific floor is the destination floor registered by the passenger. When the elevator user is an elevator operation manager, the corresponding specific floor is the stop floor specified by the operation manager.

[0209] The special operation mode described in the present application can be, for example, a VIP operation mode, a mode in which the elevator is manually operated by a driver, a maintenance mode of the elevator, a car charging operation mode, and the like, i.e., a situation in which the elevator equipment cannot respond to the operation of the elevator user and stop at the specific floor corresponding to the operation is caused by the elevator equipment being in an abnormal special operation mode.

[0210] The judgment condition of the above-mentioned cause is relatively simple, and is the same for both the two types of notification purposes / notification timings, i.e., only needs to be continuously judged after receiving the operation performed by the elevator user:

[0211] 1) The elevator enters the special operation mode before reaching the specific floor corresponding to the operation, which can be known through the operation information of the elevator or requested from the group control elevator management system;

[0212] 2) The running direction of the elevator is consistent with the direction expected by the operation (hereinafter referred to as the expected direction).

[0213] For the first purpose / pre-notification, the notification timing corresponding to the above-mentioned cause can be from when the elevator enters the special operation mode to before the elevator reaches the specific floor, and the notification object is distinguished according to different situations:

[0214] For the passengers at the waiting floor, the notification object can be the passengers at all the waiting floors that can be reached but not stopped by the elevator after the elevator enters the special operation mode.

[0215] For the passengers in the elevator car, the notification object can be the passengers in the elevator car before the elevator reaches the destination floor.

[0216] For the operation management personnel, the notification object is the operation management personnel who performs the operation.

[0217] For the second purpose / post-notification, the notification timing corresponding to the above-mentioned cause can be when the elevator in the special operation mode passes through the specific floor but does not stop.

[0218] The above-mentioned cause is included in the notification information, and the textual expression can be "X number of elevators are in a special operation mode, and this floor does not stop" or other similar expression methods.

[0219] In this embodiment, the basis for the conventional response of the elevator is the pre-stored conventional recognition rule, and the basis for the actual response of the elevator is that the elevator has been in a certain abnormal special operation mode before reaching the specific floor, and the difference between the two is the difference in basis.

[0220] Correspondingly, the response mode of the conventional response of the elevator is that the elevator should stop at a specific floor and open the door, the response mode of the actual response of the elevator is that the elevator stays at a floor without running or the elevator passes through the specific floor without stopping, and the difference between the two is the response difference.

[0221] According to the above difference and response difference, the informed reason can be processed, and further information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0222] The fourth type of generating reason is discussed according to case one. Further, it involves one of the generating reasons that may cause case one to occur: the elevator does not respond to the operation of the elevator user because it does not meet the special elevator riding limit condition of the elevator user, so that the elevator user thinks that the elevator has a specific situation of stopping without stopping. Since this type of generating reason should be informed before the passenger enters the elevator, the elevator user corresponding to this type of generating reason can be limited to the passenger who performs the operation at the waiting floor.

[0223] The above-mentioned special elevator riding limit condition is, for example, not riding the elevator with pets, wanting to ride the elevator directly to a certain floor, wanting to ride the elevator without being crowded, etc.

[0224] The above-mentioned generating reason is included in the informed information, which can be presented as "X number of elevators do not meet your riding requirements, and do not stop at this floor" or similar expression.

[0225] Then after receiving the elevator call request of the elevator user, it is necessary to continuously judge:

[0226] 1) There is at least one section of travel in the running direction of the elevator that does not meet the special elevator riding limit condition of the elevator user, which can be referred to as a non-meeting travel;

[0227] 2) The non-meeting travel contains the waiting floor where the operation is performed;

[0228] 3) The running direction of the elevator is consistent with the expected direction corresponding to the operation.

[0229] Therefore, in the present application, the above-mentioned generating reason can be identified by the information collection device (such as image collection device, weighing device, etc.) arranged in the elevator car, the elevator call request device arranged at the waiting floor, and the running information of the elevator, which will not be described here.

[0230] Similar to the "full load travel" in embodiment one, the first purpose / pre-informed informed opportunity can be any time period from when the elevator car is in the non-meeting travel to when the elevator car arrives at the waiting floor that needs to be notified, and the informed object can be all elevator users at the waiting floors that have the special elevator riding limit condition conflicting with the elevator car.

[0231] Further, when the elevator car is in a non-satisfying journey, it cannot stop and pick up passengers according to the operation with special boarding restriction requirements and conflicts with the elevator car, but it can drop off passengers according to the registered destination floor, and the elevator car after dropping off passengers can change from a state of not satisfying the special boarding restriction requirements to a state of satisfying the requirements. For example, for the boarding requirement of “not with pets”, when the pet dog in the elevator car leaves the elevator car with the owner, the elevator car changes from a state of not satisfying the special boarding restriction requirements to a state of satisfying the requirements. Therefore, when the non-satisfying journey of the elevator car is processed, it is also necessary to continuously adjust the non-satisfying journey state of the boarding floor of the elevator for a specific special boarding restriction requirement according to the drop-off state of the elevator, and the above-mentioned notification opportunity and notification object will change continuously with the adjustment of the non-satisfying journey state of the elevator.

[0232] Correspondingly, for the notification opportunity of the second destination / post-notification, it should be that the elevator has arrived at the boarding floor but has not stopped, and the notification object is the elevator user of the boarding floor.

[0233] In this embodiment, the basis of the conventional response of the elevator is the pre-stored conventional recognition rule, and the basis of the actual response of the elevator is that the riding state of the elevator before arriving at the boarding floor does not satisfy the special boarding requirement of the passenger, and the difference between the two is the basis difference.

[0234] Correspondingly, the response mode of the conventional response of the elevator is that the elevator should stop and open the door at the boarding floor, and the response mode of the actual response of the elevator is that the elevator passes through the boarding floor but does not stop, and the difference between the two is the response difference.

[0235] According to the above-mentioned basis difference and response difference, the notification reason can be processed, and further information such as the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0236] The fifth type of generating reason is discussed according to case two. Further, it involves one of the generating reasons that can lead to case two: due to the influence of the group control strategy of the group control elevator, the elevator car that the elevator user thinks can respond to its operation is actually not the elevator car assigned to the elevator user of the boarding floor, so that the elevator user thinks that the elevator appears a specific situation of “should stop but does not stop”. Therefore, the elevator user corresponding to this type of generating reason can be limited to the passenger at the boarding floor.

[0237] This type of generating reason can be added to the notification information in a similar description manner as the second type of generating reason.

[0238] Different from the second type of causes, in this type of causes, the elevator has changed the running direction when or before reaching the waiting floor, so the situation that the elevator does not respond to the operation because of transporting the waiting elevator user for a long time can be excluded. Therefore, the influencing factors of this type of causes only need to consider the group control strategy in the normal situation.

[0239] Therefore, after receiving the operation of the elevator user, only the following needs to be continuously judged:

[0240] 1) The target elevator assigned to a certain waiting floor is not the closest elevator to the waiting floor among all elevators that are running towards the waiting floor. For the convenience of subsequent description, when there is an elevator that is running towards the waiting floor and is closer to the waiting floor than the target elevator, the elevator that meets the identification condition is collectively referred to as the elevator to be judged;

[0241] 2) Among the above-mentioned elevators to be judged, the farthest destination floor of the elevator is located before the waiting floor.

[0242] It should be noted that in the above-mentioned judgment conditions:

[0243] The so-called "farthest destination floor" refers to the last destination floor that needs to be reached by a single run of the elevator. The destination floor includes the destination floor that the elevator user inside the elevator car has registered, and the waiting floor that has been assigned to the elevator according to the group control strategy.

[0244] The so-called "located before the waiting floor" refers to the single run of the elevator that does not cross the waiting floor at all.

[0245] For example, the waiting floor is the fifth floor, and a certain elevator is running upwards towards the waiting floor. The "located before the waiting floor" means that the farthest destination floor of the single run of the elevator is a floor below the fifth floor, and it will not cross the fifth floor to reach the sixth floor or higher floors.

[0246] For another example, the waiting floor is the fifth floor, and a certain elevator is running downwards towards the waiting floor. The "located before the waiting floor" means that the farthest destination floor of the single run of the elevator is a floor at or above the fifth floor, and it will not cross the fifth floor to reach a floor below the fifth floor.

[0247] In this embodiment, if a certain elevator is closer to the waiting floor than the target elevator, but it is moving away from the waiting floor (i.e., not running towards the waiting floor), in order to avoid misjudgment, the distance between the elevator and the waiting floor is set to infinity.

[0248] Then, for the first purpose / advance notification, the corresponding notification opportunity is before the elevator that meets the above-mentioned judgment condition arrives at the waiting floor. Further, if the elevator that meets the above-mentioned judgment condition changes the running direction before arriving at the waiting floor, the notification opportunity is before the elevator changes the running direction.

[0249] Correspondingly, the notification object is all the waiting floor users of all the waiting floors after the first waiting floor that needs to be notified. For example, the first waiting floor that needs to be notified is the fifth floor, and an elevator is running downward to the fifth floor and will change the running direction to upward before arriving at the fifth floor. Correspondingly, the notification object is the waiting floor users of all the waiting floors below the fifth floor and having sent the call request. For another example, the first waiting floor that needs to be notified is the fifth floor, and an elevator is running upward to the fifth floor and will change the running direction to downward before arriving at the fifth floor. Correspondingly, the notification object is the waiting floor users of all the corresponding waiting floors above the fifth floor and having performed the operation.

[0250] Correspondingly, for the second purpose / post-notification, the corresponding notification opportunity is when the elevator arrives at the waiting floor without stopping and changing the running direction, or when the elevator changes the running direction without arriving at the waiting floor. The corresponding notification object is the waiting floor user of the waiting floor.

[0251] Then, in this embodiment, the basis of the conventional response of the elevator is the pre-stored conventional cognition rule, and the basis of the actual response of the elevator is that the elevator cannot arrive at the waiting floor due to the group control strategy. The difference between the two is the basis difference.

[0252] Correspondingly, the response mode of the conventional response of the elevator is that the elevator should stop at the waiting floor and open the door, and the response mode of the actual response of the elevator is that the elevator changes the direction before arriving at the waiting floor due to the group control strategy. The difference between the two is the response difference.

[0253] Then, according to the above-mentioned basis difference and response difference, the notification reason can be processed, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0254] The sixth type of generation reason is discussed according to case two. Further, it involves one of the generation reasons that can cause case two to occur: the elevator enters a special running mode, so that the elevator cannot stop at a specific floor, thereby making the waiting floor user think that the elevator appears a specific situation of "should stop but does not stop". Since this type of generation reason is caused by the group control strategy of the elevator, the corresponding waiting floor user can be limited to the passenger waiting at the waiting floor, and the "specific floor" here is the waiting floor.

[0255] In this type of generation reason, the so-called "special running mode" is the same as the third type of generation reason, which will not be repeated here.

[0256] This kind of cause of generation can be added to the informing information in a similar description manner as the third kind of cause of generation described above.

[0257] In this kind of cause of generation, after receiving the call request of the elevator user, only the following needs to be judged:

[0258] 1) Among all elevators that are currently moving towards the waiting floor, the elevator closest to the waiting floor is the target elevator originally assigned to the elevator user;

[0259] 2) The target elevator enters a special running mode before reaching the waiting floor, which can be known through the running information of the elevator or by requesting the group control elevator management system;

[0260] 3) The target elevator changes the running direction before reaching the waiting floor after entering the special running mode. This sudden change of running direction can be due to a change in the group control strategy.

[0261] Therefore, for the first purpose / pre-informing, the corresponding informing opportunity is before the target elevator reaches the waiting floor in accordance with the above judgment conditions. Further, if a certain elevator that meets the above judgment conditions changes the running direction before reaching the waiting floor, the informing opportunity is before the elevator changes the running direction.

[0262] Correspondingly, the informing object is all waiting floors after the first waiting floor that needs to be notified. For example, the first waiting floor that needs to be notified is the fifth floor, the target elevator that meets the judgment conditions is currently moving downwards to the waiting floor, and it will change the running direction to upwards before reaching the fifth floor. Therefore, the corresponding informing object is the elevator users of the waiting floors below the fifth floor and who have already performed the operation. For another example, the first waiting floor that needs to be notified is the fifth floor, the target elevator that meets the judgment conditions is currently moving upwards to the waiting floor, and it will change the running direction to downwards before reaching the fifth floor. Therefore, the corresponding informing object is the elevator users of the waiting floors above the fifth floor and who have already performed the operation.

[0263] Therefore, for the second purpose / post-informing, the informing opportunity is when the target elevator reaches the waiting floor without stopping and changes the running direction, or when the target elevator changes the running direction without reaching the waiting floor, and the corresponding informing object is the elevator user of the waiting floor.

[0264] Therefore, in this embodiment, the basis for the conventional response of the elevator is the pre-stored conventional recognition rule, and the basis for the actual response of the elevator is that the elevator cannot reach the waiting floor due to the group control strategy. The difference between the two is the basis difference.

[0265] Accordingly, the response mode of the conventional response of the elevator is that the elevator shall stop and open the door at the waiting floor, the response mode of the actual response of the elevator is that the elevator turns before reaching the waiting floor due to the group control strategy, and the difference between the two is the response difference.

[0266] According to the above difference and response difference, the informing reason can be processed, and further information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0267] The seventh type of generating reason is discussed according to case two. Further, it involves one of the generating reasons that may cause case two to occur: the elevator does not respond to the call request due to not meeting the special boarding limit condition of the elevator user, so that the elevator user thinks that the elevator appears the special case of "should stop but does not stop". The elevator user corresponding to this type of generating reason can be limited to the passenger at the waiting floor.

[0268] The "special boarding limit condition" in this type of generating reason is the same as in the fourth type of generating reason described above, and will not be repeated here.

[0269] This type of generating reason can be added to the informing information in a similar description manner as the fourth type of generating reason described above.

[0270] In this embodiment, after receiving the operation of the elevator user, it can be continuously judged:

[0271] 1) There is at least a section of travel in the running direction of the elevator that does not meet the special boarding limit condition of the elevator user, which can be referred to as a non-meeting travel;

[0272] 2) There is a waiting floor in the non-meeting travel where the operation is executed.

[0273] In this embodiment, the informing occasion and informing object of the first purpose / pre-informed, and the informing occasion and informing object for the second purpose / post-informed, can be referred to the fourth type of generating reason described above.

[0274] In this type of generating reason, the basis of the conventional response of the elevator is the pre-stored conventional cognitive rule, and the basis of the actual response of the elevator is the actual situation that the elevator does not meet the special boarding limit condition of the elevator user, and the difference between the two is the basis difference.

[0275] Accordingly, the response mode of the conventional response of the elevator is that the elevator shall stop and open the door at the waiting floor, the response mode of the actual response of the elevator is that the elevator does not stay at the waiting floor due to not meeting the special boarding limit condition of the elevator user, and the difference between the two is the response difference.

[0276] According to the above difference in basis and difference in response, the informing reason can be processed, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0277] The eighth type of generating reason is discussed according to case three. Further, it involves one of the generating reasons that can lead to case three: the elevator stops at a specific floor and does not continue to run due to the elevator entering a special state, so that the elevator user thinks that the elevator appears a specific situation that should be responded but is not responded. The elevator user corresponding to this type of generating reason can be limited to the passengers at the waiting floor, and accordingly, the specific floor is the waiting floor.

[0278] In this type of generating reason, the so-called "special state" refers to a state that can cause the elevator to stop at a certain floor without starting, such as elevator failure or elevator standby for energy saving. Further, the situation of elevator standby for energy saving is more common in group control elevator systems, and the number of elevators being served is increased or decreased to achieve the energy saving purpose of the entire group control elevator system. Therefore, in order to achieve the energy saving purpose of the entire group control elevator system, a single elevator device can be switched to a standby state, thereby causing the elevator to stop at the waiting floor without starting.

[0279] In the embodiment, the presentation method of the above generating reason included in the informing information can be "X number of elevators temporarily stop at this floor due to XX reason" or other similar expressions.

[0280] In the embodiment, since the stop at the waiting floor is an instantaneous state, after receiving the elevator user's call request, it is necessary to continuously determine whether the elevator that stops at the waiting floor and does not respond to the operation enters a special state (which can be requested to be known by the group control elevator management system, or can be known through the running information of the elevator, which will not be described below). The corresponding informing opportunity is the same for both the first purpose / pre-informing and the second purpose / post-informing, which is when the elevator stops at the waiting floor and does not continue to run. The corresponding informing object is also the same, which is the elevator users at the waiting floor where the elevator stops.

[0281] In this type of generating reason, the basis for the regular response of the elevator is the pre-stored regular cognitive rule, and the basis for the actual response of the elevator is that the elevator stops at the waiting floor due to entering a special state, and the difference between the two is the difference in basis.

[0282] Correspondingly, the response mode of the regular response of the elevator is that the elevator should stop at the waiting floor and open the door, and the response mode of the actual response of the elevator is that the elevator stops at the waiting floor and does not continue to run, and the difference between the two is the difference in response.

[0283] According to the difference in basis and the difference in response, the informing reason can be processed, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0284] The ninth type of generating reason is discussed according to case three. Further, it involves one of the generating reasons that can lead to case three: the elevator stops at the waiting floor and does not continue to run due to the non-target elevator entering a special state, so that the elevator user thinks that the elevator appears a specific situation of not responding to the response. The "non-target elevator" described above actually refers to the elevator that is not assigned to respond to the operation according to the elevator group control strategy, but is considered by the elevator user to be the elevator that should respond to the call request because of the current running state (distance from the waiting floor, running direction, etc.). Therefore, the elevator user corresponding to this type of generating reason can be limited to the passenger at the waiting floor.

[0285] In this type of generating reason, the definition of "special state" is referred to the eighth type of generating reason described above, which will not be repeated here.

[0286] In addition, the difference between this type of generating reason and the eighth type of generating reason described above is that the elevator that stops at the waiting floor and does not continue to run is not the target elevator assigned to the waiting floor by the group control strategy. Therefore, when this type of generating reason is included in the informing information, its expression can be "X number of elevators temporarily stop at this floor due to XX reason, this elevator is not your target elevator" or similar expression.

[0287] Therefore, in this type of generating reason, since the elevator stops at the waiting floor is the instant state, after receiving the operation, it can be judged that:

[0288] 1) The elevator that stops at the waiting floor and does not respond to the operation enters a special state;

[0289] 2) The elevator that stops at the waiting floor and does not respond to the operation is not the target elevator assigned by the group control strategy.

[0290] Therefore, whether it is the first purpose / pre-informing or the second purpose / post-informing, the corresponding informing opportunity is the same, which is when the elevator stops at the waiting floor and does not continue to run. The corresponding informing object is also the same, which is the elevator user at the waiting floor where the elevator stops.

[0291] Therefore, in this embodiment, the basis of the conventional response of the elevator is the pre-stored conventional cognition rule, and the basis of the actual response of the elevator is that the elevator stops at the waiting floor due to entering a special state, and the difference between the two is the difference in basis.

[0292] Correspondingly, the response mode of the conventional response of the elevator is that the elevator should stop at the waiting floor and open the door, the response mode of the actual response of the elevator is that the elevator stops at the waiting floor and does not continue to run, and the difference between the two is the response difference.

[0293] Then, according to the difference and the response difference, the informing reason can be processed, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be processed.

[0294] The tenth type of generating reason is discussed according to case three. Further, it involves one of the generating reasons that may cause case three to occur: the elevator stops at a certain floor and does not continue to run due to the elevator entering a special state, so that the elevator user thinks that the elevator appears a specific situation of responding but not responding. The elevator user corresponding to this type of generating reason can be a passenger waiting at the waiting floor, a passenger in the elevator car, or an operation management personnel of the elevator, etc.

[0295] In this type of generating reason, the definition of the "special state" is referred to the eighth and ninth types of generating reasons. Further, the "special state" can also include that the elevator car enters a charging mode, that is, the elevator car stops at a charging floor for charging, and the charging floor is not the waiting floor.

[0296] The difference between this type of generating reason and the eighth and ninth types of generating reasons is that the elevator does not stop at a specific floor, but at a certain floor other than the specific floor. In the embodiment, the presentation mode of the generating reason included in the informing information can be "X number of elevators temporarily stops at X floor due to XX reason" or other similar expression mode. The definition of the "specific floor" in this type of generating reason can refer to the third type of generating reason, which is not repeated here.

[0297] Then, in this type of generating reason, for the case that the elevator user is a passenger at the waiting floor, after receiving the operation, it can be judged that:

[0298] 1) The elevator that is about to stop at a certain floor and does not start is the elevator closest to the waiting floor;

[0299] 2) The reason why the elevator does not start is that it enters a special state.

[0300] And for the case that the elevator user is a passenger in the elevator car or an operation management personnel of the elevator, after receiving the operation, it can be judged that:

[0301] 1) The elevator carrying the passenger / the elevator pointed by the operation of the operation management personnel is about to stop at a certain floor (not a specific floor) and does not start;

[0302] 2) the reason for the elevator not starting is that it has entered a special state.

[0303] Specifically, for the first purpose / advance notification, it is required to notify the elevator user of the situation that the elevator does not respond as much as possible in advance, i.e. it is required to make the elevator user feel a certain degree of "predictability", therefore the above-mentioned judgment condition determines that only for the situation that the elevator is scheduled to stop at a certain floor, the notification timing for the first purpose / advance notification is applicable, for example, the elevator is scheduled to stop at a certain floor due to energy saving standby or other group control strategy. In other words, the above-mentioned judgment condition excludes the situation that the elevator has stopped at a certain floor due to unexpected failure and does not start.

[0304] Therefore, the notification timing corresponding to the first purpose / advance notification is from the time when the elevator has been determined to stop at a certain floor in accordance with the above-mentioned judgment condition to the time when the elevator actually stops at a certain floor. The corresponding notification object is the passengers at all the waiting floors in accordance with the above-mentioned judgment condition 1), or the passengers in the elevator car performing the operation, or the operation and management personnel of the elevator.

[0305] For the second purpose / post-notification, for the situation that the elevator user is the passenger at the waiting floor, the judgment condition of the above-mentioned cause can be further optimized as:

[0306] 1) the elevator that stops at a certain floor and does not start is the elevator closest to the waiting floor;

[0307] 2) the reason for the elevator not starting is that it has entered a special state.

[0308] For the situation that the elevator user is the passenger in the elevator car or the operation and management personnel of the elevator, the judgment condition of the above-mentioned cause can be further optimized as:

[0309] 1) the elevator carrying passengers / the elevator pointed by the operation and management personnel stops at a certain floor (non-specific floor) and does not start;

[0310] 2) the reason for the elevator not starting is that it has entered a special state.

[0311] Specifically, the above-mentioned judgment condition is applicable to both the situation that the elevator stops at a certain floor and does not start due to group control strategy and the situation that the elevator stops at a certain floor and does not start due to failure, and the corresponding notification timing is when the elevator actually stops at a certain floor.

[0312] Therefore, in this embodiment, the basis for the conventional response of the elevator is the pre-stored conventional cognitive rule, and the basis for the actual response of the elevator is that the elevator stops at a certain floor other than the specific floor due to entering a special state, and the difference between the two is the basis difference.

[0313] Accordingly, the response mode of the conventional response of the elevator is that the elevator should stop at a certain floor and open the door, and does not continue to run at a floor other than the certain floor, and the difference between the two is the response difference.

[0314] According to the difference and the response difference, the informing reason can be obtained, and further, information for prompting the subsequent execution action corresponding to the actual response of the elevator can be obtained.

[0315] In summary, in the technical scheme of the present application, by comprehensively considering the operation information of the elevator and / or the operation information formed by the elevator user's call request, it is determined whether the conventional response of the elevator and the actual response of the elevator are inconsistent, so as to determine whether the situation of "should stop but not stop" of the elevator perceived by the elevator user occurs, and the elevator user is informed in time, which can effectively reduce the anxious and doubtful emotions of the elevator user caused by the unclear reason for the non-response. Further, the specific reason for the elevator failing to respond to the operation performed by the elevator user can be identified, and the reason is included in the informing information, and the output mode of the informing information is selected according to different informing purposes / informing opportunities, so as to further answer the questions of the elevator user and improve the user experience of the elevator user.

[0316] In a preferred embodiment of the present application, an elevator device is also provided, which comprises the information informing system as described above.

[0317] The above description is only the preferred embodiments of the present application, and does not limit the implementation and protection scope of the present application. It should be realized by those skilled in the art that any equivalent replacement and obvious changes made according to the content of the present application should be included in the protection scope of the present application.

Claims

1. An information notification system for providing notification information to an elevator user, characterized by The information informing system comprises: an acquisition unit for acquiring elevator operation information and / or operation information formed by the operation of the elevator user on the elevator; a first determination unit connected to the acquisition unit, for determining a regular response of the elevator based on regular cognitive rules of the elevator user on the response mode of the elevator, using perceivable information in the elevator operation information that can be perceived by the elevator user and / or the operation information; a second determination unit connected to the acquisition unit, for determining an actual response of the elevator using the elevator operation information and / or the operation information; a judgment unit connected to the first determination unit and the second determination unit respectively, for judging whether the regular response and the actual response are consistent; an informing unit connected to the judgment unit, for generating informing information and informing the elevator user when the judgment unit determines that the regular response and the actual response are inconsistent; the informing unit further comprises: a timing determination module for determining informing timing of implementing information informing on the elevator user, the informing timing comprising pre-informing of implementing information informing before the actual response occurs and post-informing of implementing information informing after the actual response occurs; a generation module for generating the informing information to be informed to the elevator user according to the informing timing; an informing module for informing the informing information to the elevator user at the informing timing; or the informing unit further comprises: a purpose determination module for determining informing purpose of implementing information informing on the elevator user, the informing purpose comprising: a first purpose of avoiding the confusion of the elevator user on the inconsistency between the actual response and the regular response of the elevator to be generated by means of implementing information informing on the elevator user; a second purpose of eliminating the confusion of the elevator user on the inconsistency between the actual response and the regular response of the elevator that has occurred by means of implementing information informing on the elevator user; a generation module for generating the informing information to be informed to the elevator user according to the informing purpose; an informing module for informing the informing information to the elevator user. The regular cognitive rules comprise at least one of the following rules:

2. The information notification system according to Claim 1, wherein Rule 1, the elevator closest to the waiting floor on which the elevator user is implementing the operation and closest to the elevator user should respond to the operation, and will respond to the operation in the manner of stopping at the waiting floor to open the door after arriving at the waiting floor; Rule 2, in an elevator group control system having at least two elevators, when the elevator user registers a request signal for taking the elevator using a destination floor registration device of the elevator, the elevator group control system immediately assigns and outputs a fixed and unchangeable elevator that responds to the request signal for taking the elevator; Rule 3, no other perceivable information representing the elevator user other than the service elevator user can be perceived by the elevator user during the operation of the elevator. When the informing unit comprises the purpose determination module, the informing unit further comprises:

3. The information notification system according to Claim 1, wherein ​ The timing determination module is configured to determine a notification timing for implementing information notification to the elevator user according to the notification purpose, wherein the notification timing comprises pre-notification for implementing information notification before the actual response occurs and post-notification for implementing information notification after the actual response occurs; The generation module is configured to generate the notification information for the elevator user according to the notification timing; When the notification purpose is the first purpose, the corresponding notification timing is pre-notification; When the notification purpose is the second purpose, the corresponding notification timing is post-notification.

4. The information providing system according to claim 1 or 3, wherein When the notification timing is pre-notification, the notification information at least comprises the actual response of the elevator.

5. The information providing system according to Claim 4, wherein When the notification timing is pre-notification, the notification information further comprises the cause of the inconsistency between the actual response and the regular response of the elevator.

6. The information providing system according to claim 1 or 3, wherein When the notification timing is post-notification, the notification information at least comprises the actual response of the elevator and the cause of the inconsistency between the actual response and the regular response of the elevator.

7. The information notification system according to claim 5, wherein The generation module further comprises: A first difference determination submodule configured to compare the basis for determining the regular response by the first determination unit and the basis for determining the actual response by the second determination unit to obtain a basis difference; A second difference determination submodule configured to determine the difference in response mode of the elevator caused by the basis difference as a response difference output; A cause determination submodule configured to obtain the cause by integrating the basis difference and the response difference.

8. The information notification system according to claim 6, wherein The generation module further comprises: A first difference determination submodule configured to compare the basis for determining the regular response by the first determination unit and the basis for determining the actual response by the second determination unit to obtain a basis difference; A second difference determination submodule configured to determine the difference in response mode of the elevator caused by the basis difference as a response difference output; A cause determination submodule configured to obtain the cause by integrating the basis difference and the response difference.

9. The information providing system according to claim 7 or 8, wherein The notification unit further comprises: A notification object determination module configured to determine the elevator user affected by the response difference as a notification object of the notification information; The notification module is configured to notify the notification information to the elevator user as the notification object.

10. An elevator installation, characterized in that An information notification system comprising any one of claims 1-9.

Images