Airport self-service method, device, equipment and system

Abstract

The present application discloses an airport self-service method, device, equipment and system. When receiving a target cabinet control request, it is determined whether the mobile terminal that outputs the request has temporary control over the target cabinet. If so, the working state of the target cabinet is modified to a temporary control state, and a temporary connection relationship is established between the two, so that the mobile terminal can output business processing instructions to the target cabinet. The target cabinet can perform business processing in accordance with the business processing instructions, and after the business processing is completed, the business processing result is fed back to the mobile terminal. After the business processing is completed, the mobile terminal outputs a release control instruction to modify the working state of the target cabinet to an idle state. This solution uses the hardware equipment of the physical cabinet as a hardware supplement for the mobile terminal, which can break through the limitations of hardware conditions and realize the full-process self-service processing tasks of travel services through the mobile terminal.

Description

Technical Field

[0001] The present application relates to the field of aviation technology, and more specifically, to an airport self-service method, device, equipment and system. Background Art

[0002] Currently, airports or airlines have developed mobile APPs, which are applications that run on passengers' smartphones or other smart mobile devices. Through mobile APPs, passengers can handle air travel-related matters by themselves, realizing passenger self-service.

[0003] However, due to hardware limitations, only a few types of travel services such as self-service seat selection can be handled with the current mobile APP, while self-service services such as boarding pass printing, baggage weighing, and security check-in cannot be realized. The types of services that can be handled are relatively small, and it is impossible to realize full-process self-service handling of passengers' travel. Summary of the invention

[0004] In view of the above problems, the present application is proposed to provide an airport self-service method, device, equipment and system to realize the full-process self-service processing tasks of passenger travel services.

[0005] The specific plan is as follows:

[0006] In a first aspect, a method for airport self-service is provided, the method comprising:

[0007] Upon receiving a target cabinet control request output by a target passenger through a mobile terminal, determining whether the mobile terminal has temporary control rights over the target cabinet, wherein the target cabinet control request is used to request temporary control over the target cabinet;

[0008] If yes, output a first instruction to the target cabinet, and establish a temporary connection between the mobile terminal and the target cabinet, so that the mobile terminal can output a service processing request to the target cabinet and receive the service processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the service processing request is used to request the target cabinet to perform service processing;

[0009] When receiving the control release instruction output by the mobile terminal, a second instruction is output to the target cabinet, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

[0010] In a second aspect, an airport self-service device is provided, comprising:

[0011] A determination unit, configured to determine whether the mobile terminal has temporary control rights over the target counter upon receiving a target counter control request outputted by the target passenger via the mobile terminal, wherein the target counter control request is used to request temporary control over the target counter;

[0012] A temporary control initiation unit, used to output a first instruction to the target cabinet and establish a temporary connection between the mobile terminal and the target cabinet when the mobile terminal has temporary control over the target cabinet, so that the mobile terminal can output a service processing request to the target cabinet and receive the service processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the service processing request is used to request the target cabinet to perform service processing;

[0013] A temporary control termination unit is used to output a second instruction to the target cabinet when receiving a control release instruction output by the mobile terminal, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

[0014] In a third aspect, an airport self-service device is provided, including a memory and a processor;

[0015] The memory is used to store programs;

[0016] The processor is used to execute the program to implement the various steps of the above-mentioned airport self-service method.

[0017] In a fourth aspect, an airport self-service system is provided, including a mobile terminal, a target cabinet and an airport self-service device;

[0018] The mobile terminal outputs a target cabinet control request to the airport self-service device, wherein the target cabinet control request is used to request temporary control of the target cabinet;

[0019] The airport self-service device determines whether the mobile terminal has temporary control rights over the target cabinet according to the target cabinet control request, and if so, outputs a first instruction to the target cabinet and establishes a temporary connection between the mobile terminal and the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state;

[0020] The mobile terminal outputs a service processing request to the target cabinet, wherein the service processing request is used to request the target cabinet to perform service processing;

[0021] The target cabinet performs service processing according to the service processing request, and after the service processing is completed, feeds back the service processing result to the mobile terminal;

[0022] The mobile terminal outputs a release control instruction to the airport self-service device;

[0023] The airport self-service device outputs a second instruction to the target counter according to the release control instruction, wherein the second instruction is used to modify the working state of the target counter to an idle state.

[0024] By means of the above technical scheme, the present application judges whether the mobile terminal that outputs the request has temporary control rights over the target cabinet when receiving a control request for the target cabinet. Specifically, the control request for the target cabinet may be a request output by the mobile terminal when the target passenger wants to use the hardware equipment of the target cabinet to handle travel services by self-service. The mobile terminal has the identity information and itinerary information of the target passenger, so that the authority judgment can be made according to the request output by the mobile terminal. When the mobile terminal has temporary control rights over the target cabinet, the working state of the target cabinet is modified to a temporary control state. It should be noted that the target cabinet in the temporary control state can only be controlled by the instruction output by the mobile terminal. Under control, business is processed. When the mobile terminal has temporary control over the target cabinet, a temporary connection relationship is established between the two, so that the mobile terminal can output business processing instructions to the target cabinet, and the target cabinet can process business according to the business processing instructions, and after the business processing is completed, the business processing result is fed back to the mobile terminal. After the business processing is completed, the mobile terminal outputs a release control instruction to modify the working state of the target cabinet to an idle state, and release the temporary control of the target cabinet by the mobile terminal. The target cabinet in an idle state allows any passenger to conduct self-service business processing by touching the cabinet, and also allows passengers to temporarily control the cabinet through the mobile terminal.

[0025] The target passengers use the mobile terminal as the direct operation object for handling travel services, without the need to perform touch operations directly on the self-service kiosk, thereby improving the operational flexibility and convenience of self-service travel services. This solution uses the hardware equipment of the physical kiosk as a hardware supplement to the mobile terminal, which can break through the limitations of hardware conditions. Through the mobile terminal with temporary control of the self-service kiosk, it can realize the self-service handling tasks of various travel services, enriching the types of services that can be handled by the mobile terminal. In addition, it also provides the possibility of saving the cost of kiosk deployment. Specifically, the software functions of the current self-service kiosk can be integrated into the mobile terminal, and only the hardware module of the self-service kiosk is retained to reduce the software functions and deployment costs of the self-service kiosk. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. Throughout the drawings, the same or similar reference numerals represent the same or similar elements. It should be understood that the drawings are schematic and the originals and elements are not necessarily drawn to scale. In the drawings:

[0027] Figure 1 A flowchart of an airport self-service method provided in an embodiment of the present application;

[0028] Figure 2 A schematic diagram of the structure of an airport self-service device provided in an embodiment of the present application;

[0029] Figure 3 A schematic diagram of the structure of the airport self-service device provided in the embodiment of the present application;

[0030] Figure 4 A schematic diagram of the structure of the airport self-service system provided in the embodiment of the present application;

[0031] Figure 5 An example of a process diagram for handling business based on the airport self-service system;

[0032] Figure 6 The following is a schematic diagram of the process of handling luggage consignment. DETAILED DESCRIPTION

[0033] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments described herein, which are instead provided for a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0034] The term "including" and its variations used herein are open inclusions, i.e., "including but not limited to"; the term "based on" means "based at least in part on"; the term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one additional embodiment"; the term "some embodiments" means "at least some embodiments". The relevant definitions of other terms will be given in the following description.

[0035] It should be noted that the concepts such as "first" and "second" mentioned in the present disclosure are only used to distinguish different devices, modules or units, and are not used to limit the order or interdependence of the functions performed by these devices, modules or units.

[0036] It should be noted that the modifications of "one" and "plurality" mentioned in the present disclosure are illustrative rather than restrictive, and those skilled in the art should understand that unless otherwise clearly indicated in the context, it should be understood as "one or more".

[0037] Currently, most airports are equipped with self-service kiosks such as self-service check-in kiosks with integrated hardware and software, and self-service baggage check-in kiosks with integrated hardware and software. With the help of self-service kiosks, passengers can handle various travel services by themselves. For example, through touch-operated self-service check-in kiosks with integrated hardware and software, passengers can complete identity recognition, itinerary confirmation, seat selection, boarding pass printing and other services. Through touch-operated self-service baggage check-in kiosks with integrated hardware and software, passengers can complete identity recognition, itinerary confirmation, baggage tag printing, baggage weighing, baggage cases, baggage check-in, and collection copy printing and other services.

[0038] Currently, when conducting business at various self-service machines, passengers are required to interact with the machines, including but not limited to touching the screen or buttons of the machines, presenting various certificates for identification by the machines, etc. Frequent touching of public facilities is not conducive to personal hygiene and the operation is rather cumbersome.

[0039] This application provides an airport self-service solution that can be used to solve the above-mentioned problems and can realize the full-process self-service processing tasks of passenger travel services, such as self-service check-in tasks, self-service baggage check-in tasks, etc.

[0040] Figure 1 The process of an airport self-service method according to an embodiment of the present application is a schematic diagram, combined with Figure 1 As shown, the method may include the following steps:

[0041] Step S101: receiving a target locker control request output by a target passenger via a mobile terminal.

[0042] The target kiosk control request may be a request outputted by the mobile terminal for the purpose of requesting control of the target kiosk when the target passenger intends to use a certain target kiosk to handle travel services by themselves. Specifically, the mobile terminal may refer to a mobile terminal APP, that is, an application running on a smart phone or other mobile device. The developer of the mobile terminal APP may be an airline, an airport or a third-party air travel service provider, etc. It should be noted that there is a one-to-one correspondence between the mobile terminal and the passenger, that is, the mobile terminal has logged in the target passenger's account, and has the target passenger's identity information and itinerary information, etc., so that it can be determined whether the mobile terminal has temporary control over the target kiosk according to the request outputted by the mobile terminal.

[0043] Step S102: According to the target cabinet control request, determine whether the mobile terminal has temporary control rights over the target cabinet. If so, execute step S103.

[0044] Specifically, if the mobile terminal has temporary control over the target counter, the mobile terminal is allowed to temporarily control the target counter, allowing the target passenger to handle travel services by himself with the help of the mobile terminal and the target counter; otherwise, it is not allowed.

[0045] Step S103: output a first instruction to the target cabinet.

[0046] Among them, the first instruction is used to modify the working state of the target cabinet to a temporary control state. It should be noted that when the target cabinet is working in a temporary control state, if the target cabinet is directly touched, the target cabinet will not execute the corresponding function, that is, the local function module of the target cabinet is turned off, and the target cabinet only acts under the instruction output by a unique and certain mobile terminal.

[0047] Specifically, the working status of the target kiosk can be divided into three types: temporary control status, local control status and idle status. Among them, the temporary control status may correspond to a situation where a passenger wants to handle travel services by temporarily controlling the target kiosk through a mobile terminal, and the local control status may correspond to a situation where a passenger wants to handle travel services by directly touching the target kiosk.

[0048] Step S104: Establish a temporary connection between the mobile terminal and the target cabinet.

[0049] It should be noted that the temporary connection may refer to a temporary communication channel between the mobile terminal and the target cabinet, through which the interaction between the mobile terminal and the target cabinet can be realized, or it may refer to a temporary control relationship between the mobile terminal and the target cabinet, specifically, under the current conditions, the target cabinet is only controlled by the instructions output by the mobile terminal, and the temporary control task of the mobile terminal over the target cabinet can be realized by interacting through the temporary connection. After the temporary connection is established, a completion mark may be output to the mobile terminal, or the target cabinet may be instructed to display information such as "Please continue to complete the business that needs to be handled on the mobile terminal", or instructions may be output to the mobile terminal to display a business handling interface so that the target passenger can start to handle travel business with the help of the mobile terminal and the target cabinet.

[0050] Step S105: forward the service processing request output by the mobile terminal to the target cabinet.

[0051] The service processing request is used to request the target cabinet to process the service.

[0052] Step S106: The target cabinet performs service processing according to the service processing request, and after the service processing is completed, feeds back the service processing result to the mobile terminal.

[0053] It should be noted that, while the target kiosk feeds back the business processing result to the mobile terminal, it can also display the business processing result on its own screen.

[0054] Step S107: receiving a release control instruction output by the mobile terminal.

[0055] Specifically, the control release instruction may be a request outputted by the mobile terminal after the target passenger completes the travel service, with the purpose of releasing the temporary control relationship between the mobile terminal and the target counter.

[0056] Step S108: output a second instruction to the target cabinet.

[0057] Among them, the second instruction is used to modify the working state of the target kiosk to an idle state. Thereafter, the target kiosk can be used by the next passenger to conduct self-service travel services in a local control mode or a mobile terminal temporary control mode.

[0058] By means of the above-mentioned airport self-service method, target passengers can use the mobile terminal as the direct operation object for travel business processing, without the need to perform touch operations directly on the self-service kiosk, which improves the operational flexibility and convenience of self-service travel business processing, reduces the contact with public facilities, and improves the hygiene level. In addition, the mobile terminal has the identity information and itinerary information of the target passengers. Therefore, when processing business through the mobile terminal, there is no need to re-verify the identity of the passenger. Compared with the solution in which the passenger directly interacts with the self-service kiosk, this solution is easier to operate; this solution uses the hardware equipment of the physical kiosk as a hardware supplement to the mobile terminal, which can break through the limitations of hardware conditions, thereby using the mobile terminal with temporary control of the self-service kiosk to realize self-service processing tasks for various travel businesses, enriching the types of business that can be handled by the mobile terminal. In addition, it also provides the possibility of saving the cost of kiosk deployment. Specifically, the existing software functions of the self-service kiosk are integrated into the mobile terminal, and only the hardware module of the self-service kiosk is retained, which can reduce the deployment cost of the self-service kiosk.

[0059] It should be noted that when using the present application scheme to implement self-service travel business tasks, there may be a variety of implementation forms. For example, the software functions used may be integrated in the mobile terminal to save the software deployment cost of the self-service machine, which is conducive to the decoupling of the software and hardware of the self-service machine and facilitates subsequent upgrades; the software functions used may also be integrated in the self-service machine, that is, retaining the independent service capabilities of the self-service machine to improve the availability of the self-service machine.

[0060] In some embodiments provided in the present application, the target cabinet control request may include an identifier for characterizing the target cabinet, and the identifier for characterizing the target cabinet may include a digital number or a barcode identifier for characterizing the target cabinet.

[0061] Specifically, the barcode identifier may be a two-dimensional code. Exemplarily, the digital number or the barcode identifier may be a device identifier displayed on a screen when the target cabinet is in an idle state.

[0062] In some embodiments provided in the present application, the above step S102, determining whether the mobile terminal has temporary control over the target cabinet, may include:

[0063] Step S01, determine whether the working state of the target cabinet is idle, if so, execute step S02.

[0064] It should be noted that the working status of the target counter is idle, which may mean that the target counter is an available counter deployed in the airport, and the target counter is not occupied at present. No passenger temporarily controls the target counter through a mobile terminal, and no passenger directly uses the target counter to handle business.

[0065] Step S02: determine whether the mobile terminal has accessed the wireless network of the airport and passed the identity authentication. If yes, execute step S03.

[0066] Exemplarily, after arriving at the airport, the target passenger can access the airport's wireless network and complete network access identity authentication through a mobile phone number, etc., to ensure the legitimacy of the mobile terminal accessing the airport's wireless network and improve the security level.

[0067] Step S03: determining whether the target passenger has a travel itinerary that meets preset conditions.

[0068] Exemplarily, the itinerary to be traveled that meets the preset conditions may refer to the itinerary to be traveled that departs from this airport within a preset time, wherein the preset time may be 24 hours. Specifically, it may be determined based on the identity information and itinerary information of the target passenger, such as the flight number, terminal, and departure time of the target passenger. After the determination in steps S01-S03, if the target passenger has the itinerary to be traveled that meets the preset conditions, it indicates that the mobile terminal has temporary control over the target counter, and the target passenger can use the mobile terminal and the target counter to conduct self-service travel services.

[0069] In some embodiments provided in the present application, the target counter may include a self-service check-in counter or a self-service baggage check-in counter.

[0070] It should be noted that the present application scheme can be applied to situations where passengers need to use the hardware equipment of self-service kiosk to handle travel services. Therefore, only two types of self-service kiosk are given as examples: self-service check-in kiosk and self-service baggage check-in kiosk. Other self-service kiosk are also applicable to the airport self-service method provided in this application.

[0071] For self-service check-in kiosks, most passengers currently only need to use the hardware devices related to the boarding pass printing function. Therefore, the hardware devices related to the boarding pass printing function can be integrated into other types of self-service kiosks, such as self-service baggage check-in kiosks. It is possible to handle multiple travel services while controlling one self-service baggage check-in kiosks; it is also possible to only close the boarding pass printing service processing module of the self-service check-in kiosks when the self-service check-in kiosks are under temporary control, and release other service processing modules, thereby improving the availability and utilization of the self-service kiosks and reducing passenger waiting time.

[0072] The flow chart and block diagram in the accompanying drawings illustrate the possible architecture, function and operation of the system, method and computer program product according to various embodiments of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a module, a program segment or a part of a code, and the module, the program segment or a part of the code contains one or more executable instructions for realizing the specified logical function. It should also be noted that in some implementations as replacements, the functions marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two square boxes represented in succession can actually be executed substantially in parallel, and they can sometimes be executed in the opposite order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be implemented with a dedicated hardware-based system that performs a specified function or operation, or can be implemented with a combination of dedicated hardware and computer instructions.

[0073] The names of the messages or information exchanged between the multiple devices in the embodiments of the present disclosure are only for illustrative purposes, and are not used to limit the scope of these messages or information. Although the operations are depicted in a specific order, this should not be understood as requiring these operations to be performed in the specific order shown or in a sequential order. Under certain circumstances, multitasking and parallel processing may be advantageous. It should be understood that the various steps recorded in the method implementation of the present disclosure can be performed in different orders, and / or in parallel. In addition, the method implementation may include additional steps and / or omit the steps shown. The scope of the present disclosure is not limited in this respect. The computer program code for performing the operations of the present disclosure can be written in one or more programming languages ​​or a combination thereof, and the above-mentioned programming languages ​​include but are not limited to object-oriented programming languages-such as Java, Smalltalk, C++, and also conventional procedural programming languages-such as "C" language or similar programming languages. The program code can be executed completely on the user's computer, partially on the user's computer, as an independent software package, partially on the user's computer, partially on the remote computer, or completely on the remote computer or server. In cases involving a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (e.g., through the Internet using an Internet service provider).

[0074] The airport self-service device provided in an embodiment of the present application is described below. The airport self-service device described below and the airport self-service method described above can be referenced to each other.

[0075] See also Figure 2 , Figure 2 This is a schematic diagram of the structure of an airport self-service device disclosed in an embodiment of the present application.

[0076] like Figure 2 As shown, the device may include:

[0077] The judgment unit 11 is used to judge whether the mobile terminal has temporary control over the target cabinet when receiving a target cabinet control request output by the target passenger through the mobile terminal, wherein the target cabinet control request is used to request temporary control over the target cabinet.

[0078] The temporary control startup unit 12 is used to output a first instruction to the target cabinet and establish a temporary connection between the mobile terminal and the target cabinet when the mobile terminal has temporary control over the target cabinet, so that the mobile terminal can output a business processing request to the target cabinet and receive the business processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the business processing request is used to request the target cabinet to perform business processing.

[0079] The temporary control termination unit 13 is used to output a second instruction to the target cabinet when receiving the control release instruction output by the mobile terminal, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

[0080] In the above-mentioned airport self-service device, the target cabinet control request output by each mobile terminal is processed by the judgment unit, and the temporary control right of each mobile terminal is judged. Then, when the mobile terminal has the temporary control right of the corresponding target cabinet, the temporary control starting unit establishes a temporary control relationship so that the target passenger can temporarily control the target cabinet through the mobile terminal to realize contactless travel business self-service processing tasks. Finally, after the business is processed, the target passenger outputs a release control instruction through the mobile terminal to release the temporary control relationship between the mobile terminal and the target cabinet and release the target cabinet.

[0081] In some embodiments provided in the present application, the process in which the judging unit 11 judges whether the mobile terminal has the temporary control right over the target cabinet may include:

[0082] Determine whether the working state of the target cabinet is idle;

[0083] If so, determining whether the mobile terminal has accessed the wireless network of the airport and passed the identity authentication;

[0084] If yes, then determine whether the target passenger has a travel itinerary that meets the preset conditions;

[0085] If so, it indicates that the mobile terminal has temporary control over the target cabinet.

[0086] In some embodiments provided in the present application, the target counter may include a self-service check-in counter or a self-service baggage check-in counter.

[0087] In some embodiments provided in the present application, the target cabinet control request includes an identifier for characterizing the target cabinet, and the identifier for characterizing the target cabinet includes a digital number or a barcode identifier for characterizing the target cabinet.

[0088] On the basis of the above, the airport self-service device provided by the present application may further include a recording module for recording the temporary control relationship between each mobile terminal and the corresponding target cabinet.

[0089] Optionally, the airport self-service device may also include an instruction processing module for forwarding various instructions or requests output by the mobile terminal to the corresponding target cabinet, so that the target cabinet drives the hardware equipment to complete the corresponding business processing tasks, and forwards various business processing results fed back by the target cabinet to the corresponding mobile terminal.

[0090] The units involved in the embodiments described in the present disclosure may be implemented by software or by hardware. The name of the unit does not, in some cases, constitute a limitation on the unit itself. The functions described above herein may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0091] The airport self-service device provided in the embodiment of the present application can be applied to airport self-service equipment, which can be a terminal with data processing capabilities deployed at the airport, such as a computer. Figure 3 The hardware structure diagram of the airport self-service equipment is shown. Figure 3 ,The hardware structure of the airport self-service device may include: at least one processor 1, at least one communication interface 2, at least one memory 3, and at least one communication bus 4;

[0092] In the embodiment of the present application, the number of the processor 1, the communication interface 2, the memory 3, and the communication bus 4 is at least one, and the processor 1, the communication interface 2, and the memory 3 communicate with each other through the communication bus 4;

[0093] The processor 1 may be a central processing unit CPU, or an application-specific integrated circuit ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement the embodiments of the present invention, etc.;

[0094] The memory 3 may include a high-speed RAM memory, and may also include a non-volatile memory, such as at least one disk memory;

[0095] The memory stores a program, and the processor can call the program stored in the memory, wherein the program is used to:

[0096] Upon receiving a target cabinet control request output by a target passenger through a mobile terminal, determining whether the mobile terminal has temporary control rights over the target cabinet, wherein the target cabinet control request is used to request temporary control over the target cabinet;

[0097] If yes, output a first instruction to the target cabinet, and establish a temporary connection between the mobile terminal and the target cabinet, so that the mobile terminal can output a service processing request to the target cabinet and receive the service processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the service processing request is used to request the target cabinet to perform service processing;

[0098] When receiving the control release instruction output by the mobile terminal, a second instruction is output to the target cabinet, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

[0099] Optionally, the detailed functions and extended functions of the program may refer to the above description.

[0100] Figure 4 is a schematic diagram of an airport self-service system according to an embodiment of the present application, combined with Figure 4 As shown, the system may include a mobile terminal 21, an airport self-service device 22 and a target cabinet 23, wherein the mobile terminal and the airport self-service device communicate via a wireless network, the wireless network may be an on-site wireless local area network deployed in the airport, and the airport self-service device communicates with the target cabinet via a wired network.

[0101] In some embodiments, the mobile terminal, the target kiosk, and the airport self-service device can communicate with each other using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and can be interconnected with any form or medium of digital data communication (e.g., communication network). Examples of communication networks include local area networks ("LAN"), wide area networks ("WAN"), internets (e.g., the Internet), and peer-to-peer networks (e.g., ad hoc peer-to-peer networks), as well as any currently known or future developed networks.

[0102] Figure 5 The schematic diagram of the process of handling business based on the airport self-service system is shown in the figure. Figure 5 As shown, the process may include:

[0103] Part 1: The mobile terminal 21 outputs a target cabinet control request to the airport self-service device 22 , wherein the target cabinet control request is used to request temporary control of the target cabinet 23 .

[0104] Part 2: The airport self-service device 22 determines whether the mobile terminal 21 has temporary control over the target cabinet 23 based on the target cabinet control request. If so, it outputs a first instruction to the target cabinet 23 and establishes a temporary connection between the mobile terminal and the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state.

[0105] Optionally, the process of the airport self-service device 22 determining whether the mobile terminal 21 has the temporary control right over the target cabinet 23 can be referred to the above description and will not be repeated here.

[0106] Part 3: The mobile terminal 21 outputs a service processing request to the target cabinet 23, wherein the service processing request is used to request the target cabinet to perform service processing;

[0107] The target cabinet 23 performs service processing according to the service processing request, and feeds back the service processing result to the mobile terminal 21 after the service processing is completed.

[0108] It should be noted that, for the third part, the communication between the mobile terminal and the target cabinet can be direct communication or indirect communication. The communication methods are briefly described as follows: Figure 5 As shown, specifically, the mobile terminal 21 outputs instructions to the airport self-service device 22, the airport self-service device forwards the instructions to the corresponding target cabinet 23, the target cabinet 23 outputs the business processing result to the airport self-service device 22, and the airport self-service device 22 forwards the business processing result to the mobile terminal 21.

[0109] Part 4: The mobile terminal 21 outputs a release control instruction to the airport self-service device 22, wherein the release control instruction is an instruction output by the mobile terminal after the target passenger completes the processing.

[0110] The airport self-service device 22 outputs a second instruction to the target cabinet 23 according to the release control instruction, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

[0111] Optionally, the airport self-service device can also actively cancel the temporary control relationship between the mobile terminal and the target counter when the temporary control relationship between the mobile terminal and the target counter has been established and the mobile terminal is inactive for a long time to avoid malicious occupation. Specifically, the process of actively canceling the temporary control relationship may include: outputting an identifier to the mobile terminal indicating that the temporary control has been canceled, and outputting a second instruction to the target counter to modify the working state of the target counter to an idle state.

[0112] In the airport self-service system provided in the embodiment of the present application, the target cabinet is improved as follows: a new external instruction receiving module is added to receive the instructions output by the airport self-service device and the business processing request output by the mobile terminal with which a temporary control relationship has been established, so as to control the local device according to the business processing request; a new business processing result output module is added to feedback the business processing result to the mobile terminal with which a temporary control relationship has been established. While feeding back the business processing result, the target cabinet can also guide the target passenger to conduct business processing and feedback the business processing result to the target passenger by means of screen display or voice broadcast. It should be noted that the existing target cabinet has a voice broadcast function, but this function is integrated in the business processing function module, and the present application scheme can provide the target passenger with a voice broadcast function without using the software module of the target cabinet to guide the passenger to conduct business processing.

[0113] The following is an exemplary description of the process of handling different types of travel services.

[0114] In some embodiments provided in the present application, the target counter may include a self-service check-in counter.

[0115] It should be noted that the existing self-service check-in kiosk can provide passengers with the function of self-service check-in procedures, which can include software modules and hardware modules. The software module mainly refers to the check-in service module, which is used to realize passenger identity recognition, itinerary confirmation, seat selection, boarding pass printing and other business functions. The hardware module can include hardware devices such as ticket reading devices and boarding pass printing devices. For example, functions such as printing cards can be realized. In the present application scheme, the improvement of the software module of the self-service check-in kiosk can refer to the above description and will not be repeated here.

[0116] On the basis of the above, the third part, the mobile terminal outputs a service processing request to the target cabinet, the service processing request is used to request the target cabinet to perform service processing, the target cabinet performs service processing according to the service processing request, and after the service processing is completed, the process of feeding back the service processing result to the mobile terminal may include:

[0117] The mobile terminal outputs a boarding pass printing request including boarding pass data to the self-service check-in cabinet, wherein the boarding pass printing request is used to request the self-service check-in cabinet to print a boarding pass according to the boarding pass data;

[0118] After the boarding pass is printed, the self-service check-in machine feeds back an identification indicating that the boarding pass is printed to the mobile terminal.

[0119] Specifically, after the temporary connection between the mobile terminal and the self-service check-in kiosk is established, the target passenger can enter the business processing interface through the mobile terminal, select the boarding pass printing function, and output the boarding pass printing request after verifying the boarding information. The self-service check-in kiosk controls the boarding pass printer according to the boarding pass printing request to complete the boarding pass printing task. After the boarding pass printing is completed, the self-service check-in kiosk can notify the target passenger to pick up the boarding pass through screen display or voice broadcast, and can feedback an identification indicating that the boarding pass printing is completed to the mobile terminal of the target passenger.

[0120] In some embodiments provided in the present application, the target locker may include a self-service baggage check-in locker.

[0121] It should be noted that the existing self-service baggage check-in kiosk can provide passengers with the function of self-service baggage check-in procedures, which can include software modules and hardware modules. The software module mainly refers to the check-in service module, which is used to realize passenger identity recognition, itinerary confirmation, baggage tag printing, baggage weighing, baggage security inspection, baggage check-in, and collection slip printing and other business functions. The hardware module can include ticket reading equipment, baggage tag printing equipment, weighing equipment, security inspection equipment and other hardware equipment. Exemplarily, functions such as printing cards can be realized. In the present application scheme, the improvement of the software module of the self-service baggage check-in kiosk can refer to the above description and will not be repeated here.

[0122] On the basis of the above, the third part, the mobile terminal outputs a service processing request to the target cabinet, the service processing request is used to request the target cabinet to perform service processing, the target cabinet performs service processing according to the service processing request, and after the service processing is completed, the process of feeding back the service processing result to the mobile terminal may include:

[0123] The mobile terminal outputs a baggage check-in request including information of baggage to be checked in to the self-service baggage check-in kiosk;

[0124] The self-service baggage check-in machine prints a baggage tag according to the baggage check-in request and displays a baggage tag bundling icon;

[0125] When the target passenger completes luggage tag binding and places the luggage to be checked in on the conveying device of the self-service luggage check-in machine, the mobile terminal outputs a luggage inspection instruction to the self-service luggage check-in machine;

[0126] The self-service baggage check-in machine checks and weighs the baggage to be checked in, and feeds back the inspection result of the baggage to be checked in to the mobile terminal;

[0127] When the inspection result of the luggage to be checked in is normal, the mobile terminal outputs a check-in instruction to the self-service luggage check-in machine;

[0128] The self-service baggage check-in kiosk performs security inspection and check-in on the checked baggage, and if the security inspection is passed, feeds back to the mobile terminal an identification indicating that the checked baggage is checked in. If the security inspection is not passed, feeds back to the mobile terminal an identification indicating that the checked baggage is abnormal.

[0129] For example, Figure 6 This is a schematic diagram of the process of handling luggage consignment services. Figure 6 As shown, after the temporary connection between the mobile terminal and the self-service baggage check-in machine is established, the target passenger can enter the service processing interface through the mobile terminal, select the baggage check-in function, select the number of checked pieces as 1, and then output the baggage check-in request, so that the self-service baggage check-in machine can control the luggage tag printer according to the luggage check-in request to achieve the luggage tag printing task. After the luggage tag is printed, the self-service baggage check-in machine can notify the target passenger to take away the luggage tag through screen display and voice broadcast, and can output a mark used to indicate that the luggage tag printing is completed to the mobile terminal, and then the screen displays a luggage tag bundling icon to guide the target passenger to bundle the luggage tags. After placing the bundled luggage to be checked on the conveying device of the self-service baggage check-in machine, The target passenger outputs a baggage inspection instruction through the mobile terminal, and the self-service baggage check-in cabinet controls the conveying device and the weighing device to operate according to the baggage inspection instruction to achieve the baggage inspection and weighing task, and then feeds back the baggage weight to the mobile terminal, and may also display it to the target passenger through the cabinet screen. If the baggage to be checked in is not overweight, the target passenger may output a check-in instruction through the mobile terminal, and the self-service baggage check-in cabinet controls the conveying device and the security inspection device to operate according to the check-in instruction to achieve the baggage security inspection task, and then feeds back the security inspection result to the mobile terminal. Specifically, if the security inspection is qualified, an indicator indicating that the check-in is completed is fed back to the mobile terminal, and if the security inspection is unqualified, an indicator indicating that the baggage is abnormal is fed back to the mobile terminal.

[0130] It should be noted that there may be abnormal situations when handling baggage check-in services by self-service. The following is an illustrative explanation of the abnormal situations. If the luggage size exceeds the standard, the self-service baggage check-in machine will return the checked luggage, and the target passenger can go to the manual counter to check in or readjust the luggage and try again; if the luggage is overweight, the target passenger can directly complete the excess luggage payment through the mobile terminal, and then continue to check in; if the security check fails, according to the airport security check process requirements, the target passenger can be guided to the baggage opening room for baggage inspection.

[0131] The above-mentioned airport self-service system allows passengers to take advantage of the rich functions of mobile software and the complete hardware equipment in the airport to complete the full process of self-service passenger travel services by operating the mobile terminal.

[0132] Finally, it should be noted that although the subject matter has been described in language specific to structural features and / or method logic actions, it should be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or actions described above. On the contrary, the specific features and actions described above are merely example forms of implementing the claims.

[0133] Although several specific implementation details are included in the above discussion, these should not be interpreted as limiting the scope of the present disclosure. Certain features described in the context of a separate embodiment can also be implemented in a single embodiment in combination. On the contrary, the various features described in the context of a single embodiment can also be implemented in multiple embodiments individually or in any suitable sub-combination.

[0134] The above description is only a preferred embodiment of the present disclosure and an explanation of the technical principles used. Those skilled in the art should understand that the scope of disclosure involved in the present disclosure is not limited to the technical solutions formed by a specific combination of the above technical features, but should also cover other technical solutions formed by any combination of the above technical features or their equivalent features without departing from the above disclosed concept. For example, the above features are replaced with the technical features with similar functions disclosed in the present disclosure (but not limited to) by each other to form a technical solution.

Claims

1. An airport self-service method, characterized in that: The method includes: Upon receiving a target counter control request output by a target passenger via a mobile terminal, determining whether the mobile terminal has temporary control rights over the target counter, wherein the target counter control request is used to request temporary control of the target counter; the target counter control request is a request output when the target passenger intends to use the target counter to handle travel services by self-service; there is a one-to-one correspondence between the mobile terminal and the target passenger, the mobile terminal is logged in with the target passenger's account, and has the target passenger's identity information and itinerary information; If so, a first instruction is output to the target cabinet, and a temporary connection is established between the mobile terminal and the target cabinet, so that the mobile terminal can output a business processing request to the target cabinet and receive the business processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the business processing request is used to request the target cabinet to perform business processing; when the target cabinet is working in the temporary control state, the local function module of the target cabinet is turned off, and the target cabinet can only perform business processing under the control of the instruction output by the mobile terminal; When receiving the release control instruction output by the mobile terminal, output a second instruction to the target cabinet, wherein the second instruction is used to modify the working state of the target cabinet to an idle state; The determining whether the mobile terminal has temporary control over the target cabinet includes: Determine whether the working state of the target cabinet is idle; If so, determining whether the mobile terminal has accessed the wireless network of the airport and passed the identity authentication; If yes, then determine whether the target passenger has a travel itinerary that meets the preset conditions; If so, it indicates that the mobile terminal has temporary control over the target cabinet.

2. The method according to claim 1, characterized in that The target counter includes a self-service check-in counter or a self-service baggage check-in counter.

3. The method according to claim 1, characterized in that The target cabinet control request includes an identifier for identifying the target cabinet, and the identifier for identifying the target cabinet includes a digital number or a barcode identifier for identifying the target cabinet.

4. An airport self-service device, characterized in that: include: A judgment unit is used to judge whether the mobile terminal has temporary control rights over the target counter when receiving a target counter control request output by the target passenger through the mobile terminal, wherein the target counter control request is used to request temporary control over the target counter; the target counter control request is a request output when the target passenger wants to use the target counter to handle travel services by self-service; the mobile terminal has logged in the account of the target passenger and has the identity information and itinerary information of the target passenger; the process in which the judgment unit judges whether the mobile terminal has temporary control rights over the target counter includes: judging whether the working state of the target counter is idle; if so, judging whether the mobile terminal is connected to the wireless network of the airport and passes the identity authentication; if so, judging whether the target passenger has a pending travel itinerary that meets the preset conditions; if so, it indicates that the mobile terminal has temporary control rights over the target counter; A temporary control startup unit is used to output a first instruction to the target cabinet and establish a temporary connection between the mobile terminal and the target cabinet when the mobile terminal has temporary control over the target cabinet, so that the mobile terminal can output a business processing request to the target cabinet and receive the business processing result fed back by the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state, and the business processing request is used to request the target cabinet to perform business processing; when the target cabinet is working in the temporary control state, the local function module of the target cabinet is turned off, and the target cabinet can only perform business processing under the control of the instruction output by the mobile terminal; A temporary control termination unit is used to output a second instruction to the target cabinet when receiving a control release instruction output by the mobile terminal, wherein the second instruction is used to modify the working state of the target cabinet to an idle state.

5. An airport self-service device, characterized in that: including memory and processor; The memory is used to store programs; The processor is used to execute the program to implement each step of the airport self-service method as described in any one of claims 1 to 3.

6. An airport self-service system, characterized in that: Including mobile terminals, target counters and airport self-service equipment; The mobile terminal outputs a target cabinet control request to the airport self-service device, wherein the target cabinet control request is used to request temporary control of the target cabinet; the target cabinet control request is a request output when the target passenger wants to use the target cabinet to handle travel services by self-service; the mobile terminal is logged in to the account of the target passenger and has the identity information and itinerary information of the target passenger; The airport self-service device determines whether the mobile terminal has temporary control rights over the target cabinet according to the target cabinet control request, and if so, outputs a first instruction to the target cabinet and establishes a temporary connection between the mobile terminal and the target cabinet, wherein the first instruction is used to modify the working state of the target cabinet to a temporary control state; when the target cabinet is working in the temporary control state, the local function module of the target cabinet is closed, and the target cabinet can only handle business under the control of the instruction output by the mobile terminal; the process of the airport self-service device determining whether the mobile terminal has temporary control rights over the target cabinet includes: determining whether the working state of the target cabinet is an idle state; if so, determining whether the mobile terminal is connected to the airport's wireless network and passes identity authentication; if so, determining whether the target passenger has a travel itinerary that meets preset conditions; if so, indicating that the mobile terminal has temporary control rights over the target cabinet; The mobile terminal outputs a service processing request to the target cabinet, wherein the service processing request is used to request the target cabinet to perform service processing; The target cabinet performs service processing according to the service processing request, and after the service processing is completed, feeds back the service processing result to the mobile terminal; The mobile terminal outputs a release control instruction to the airport self-service device; The airport self-service device outputs a second instruction to the target counter according to the release control instruction, wherein the second instruction is used to modify the working state of the target counter to an idle state.

7. The system according to claim 6, characterized in that The target counter includes a self-service check-in counter; The process in which the mobile terminal outputs a service processing request to the target cabinet, the service processing request is used to request the target cabinet to perform service processing, the target cabinet performs service processing according to the service processing request, and after the service processing is completed, feeds back the service processing result to the mobile terminal includes: The mobile terminal outputs a boarding pass printing request including boarding pass data to the self-service check-in cabinet, wherein the boarding pass printing request is used to request the self-service check-in cabinet to print a boarding pass according to the boarding pass data; After the boarding pass is printed, the self-service check-in machine feeds back an identification indicating that the boarding pass is printed to the mobile terminal.

8. The system according to claim 6, characterized in that The target cabinet includes a self-service baggage check-in cabinet; The process in which the mobile terminal outputs a service processing request to the target cabinet, the service processing request is used to request the target cabinet to perform service processing, the target cabinet performs service processing according to the service processing request, and after the service processing is completed, feeds back the service processing result to the mobile terminal includes: The mobile terminal outputs a baggage check-in request including information of baggage to be checked in to the self-service baggage check-in kiosk; The self-service baggage check-in machine prints a baggage tag according to the baggage check-in request and displays a baggage tag bundling icon; When the target passenger completes luggage tag binding and places the luggage to be checked in on the conveying device of the self-service luggage check-in machine, the mobile terminal outputs a luggage inspection instruction to the self-service luggage check-in machine; The self-service baggage check-in machine checks and weighs the baggage to be checked in, and feeds back the inspection result of the baggage to be checked in to the mobile terminal; When the inspection result of the luggage to be checked in is normal, the mobile terminal outputs a check-in instruction to the self-service luggage check-in machine; The self-service baggage check-in kiosk performs security inspection and check-in on the checked baggage, and if the security inspection is passed, feeds back to the mobile terminal an identification indicating that the checked baggage is checked in. If the security inspection is not passed, feeds back to the mobile terminal an identification indicating that the checked baggage is abnormal.

9. The system according to any one of claims 6 to 8, characterized in that: The target cabinet is also used to make voice announcements during the process of handling business.

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