Commemorative coin self-service exchange method, device and system

Abstract

A method, device and system for self-service exchange of commemorative coins relate to the technical field of electronic machinery and equipment and can be applied to the financial field and other fields. The device comprises: a shell for protecting the self-service exchange device for commemorative coins; a storage rack fixed to one side of a hollow cabinet body of the shell, the storage rack comprising a multi-layer storage area, the storage area being divided into a plurality of receiving compartments by partitions, and the commemorative coins to be exchanged are stored in the receiving compartments; a transmission mechanism fixed to the other side of the hollow cabinet body, for placing commemorative coins into the receiving compartments or taking commemorative coins out of the receiving compartments; a biometric collection module and an operation panel are arranged on one side of the shell, the biometric collection module collecting the user's biometric information and providing the biometric information to a predetermined first communication interface; the operation panel comprising a touch screen and a video screen, the touch screen receiving control instructions submitted by the user through touch and displaying video data provided by the predetermined first communication interface; the video screen displays demonstration video data provided by a predetermined second communication interface.

Description

Technical Field

[0001] The present application relates to the technical field of electronic machinery and equipment, and can be applied to the financial field and other fields, and particularly to a self-service commemorative coin exchange method, device and system. Background Art

[0002] Currently, commercial banks in the financial industry are required to sell commemorative coins on behalf of the People's Bank of China. Traditionally, before the coins are officially released, customers make reservations through electronic channels such as PCs or mobile apps. After the coins are officially released, customers present their ID cards to the designated branch on the scheduled date for manual exchange. To prevent a small number of unscrupulous individuals from mass-exchanging commemorative coins for profit and disruption of the financial market, regulatory requirements impose strict limits on the number of coins that can be exchanged per customer, and manual identity verification is required for all customers who redeem their coins at the branch.

[0003] With the increasing number of commemorative coin offerings and relatively short redemption windows, a large number of customers flock to branches to redeem their coins during designated redemption periods. This results in long wait times, a poor customer experience, and significant pressure on branch exchange operations. Due to high customer traffic, customers often spend extended periods queuing, and branches cannot offer 24-hour service. While some self-service commemorative coin terminals currently exist in the banking industry, these are limited in functionality and lack universality. A single device cannot simultaneously support a variety of commemorative coins of varying sizes and shapes. Some devices rely on a coin-by-coin counting process, which is slow and incapable of supporting unusually shaped coins. The storage capacity of commemorative coins within the machine equipment is limited. If the commemorative coins are of varying sizes and shapes, multiple different devices are required to accommodate business needs. When business volume is high, the commemorative coins in the terminal can easily run out. To address this, larger branches often deploy multiple terminals. However, when multiple devices are on site, when one device runs out of commemorative coins, customers may find that the commemorative coins have been issued only halfway through the transaction. They must then switch to another device to complete the transaction, but the new device requires repeating the series of identity verification steps, increasing the complexity of the customer's operation. Customers often find that the new terminal still does not have commemorative coins, and the exchange service is still unavailable. They are forced to try all self-service terminals one by one, which seriously affects efficiency. Furthermore, existing exchange equipment cannot meet current regulatory requirements and cannot provide face-to-face, one-on-one identity verification for customers, preventing commemorative coins from being redeemed in large quantities by a small number of criminals for profiteering and disrupting the financial market.

[0004] Therefore, a new type of equipment and method is needed to solve the problems of existing bank self-service terminals, such as single function, poor versatility, lack of support when used by customers, and inefficiency of terminal service caused by the inability to handle business due to lack of commemorative coins and the need for customers to try all devices one by one. Summary of the Invention

[0005] The purpose of this application is to provide a self-service commemorative coin exchange device and system to solve the problems of existing bank exchange terminals and systems such as single function, poor versatility, small storage capacity, single currency, low terminal service efficiency, and inability to meet regulatory requirements.

[0006] To achieve the above-mentioned purpose, the present application provides a self-service commemorative coin exchange device, which includes a shell, a storage rack, a biometric collection module, an operation panel and a transmission mechanism; the shell includes a hollow cabinet and a rotating shaft for protecting the self-service commemorative coin exchange device; the storage rack is fixed to one side of the hollow cabinet, and the storage rack includes a multi-layer storage area, and the storage area is divided into multiple receiving compartments by partitions, and the commemorative coins to be exchanged are stored in the receiving compartments; the transmission mechanism is fixed to the other side of the hollow cabinet, and is used to place commemorative coins into the receiving compartments or take commemorative coins out of the receiving compartments; the biometric collection module and the operation panel are arranged on one side of the shell, wherein the biometric collection module is used to collect the user's biometric information and provide the biometric information to a predetermined first communication interface; the operation panel includes a touch screen and a video screen, the touch screen is used to receive control instructions submitted by the user's touch, and display video data provided by the predetermined first communication interface; the video screen is used to display demonstration video data provided by a predetermined second communication interface.

[0007] In the above-mentioned commemorative coin self-service exchange device, optionally, the device further includes an interactive component, and the interactive component is used to provide an audio and video interactive channel between the commemorative coin self-service exchange device and the second communication interface.

[0008] In the above-mentioned commemorative coin self-service exchange device, optionally, the interactive components include a camera, a speaker, a pickup, a microphone, and a proximity recognition sensor.

[0009] In the above-mentioned self-service commemorative coin exchange device, optionally, the device also includes a data interaction module, the data interaction module includes a card reading component and a credential component; the data interaction module includes a contactless card reading component, a contact card reading component, a barcode scanner and an ID card scanning component; the credential component includes a receipt printing component and a receipt recovery port.

[0010] In the above-mentioned self-service commemorative coin exchange device, optionally, the transmission mechanism includes a commemorative coin extraction module, and the commemorative coin extraction module includes an RFID tag reader, a QR code identifier or a barcode reader, which is used to identify the RFID tag, QR code information or barcode information covered on the commemorative coin shell.

[0011] In the above-mentioned self-service commemorative coin exchange device, optionally, the storage rack includes a base frame, a second drive device and a first positioning sensor; the base frame includes a rotating shaft, an upper disk body, a lower disk body and a plurality of vertical positioning columns connecting the upper disk body and the lower disk body; the rotating shaft passes through the center of the upper disk body and the lower disk body and is connected to the base fixed in the hollow cabinet body; the storage compartments are arranged up and down according to the volume size and are installed on the vertical positioning columns; the second drive device is connected to the base frame through a synchronous pulley, which is used to drive the base frame to rotate around the rotating shaft; the first positioning sensor is arranged on the outer side of the base frame, which is used to sense the position status of the base frame.

[0012] In the above-mentioned self-service commemorative coin exchange device, optionally, the transmission mechanism includes a vertical guide rail, a second positioning sensor, a retrieval trolley, a first drive device and a reader / writer; the retrieval trolley is slidably installed on the vertical guide rail, and includes a commemorative coin retrieval device and a support plate device, and the commemorative coin retrieval device and the support plate device are used to clamp the commemorative coins placed in the receiving compartment to the retrieval trolley; the first drive device is used to control the retrieval trolley to slide to a preset position according to the received control instructions; the second positioning sensor is fixed on the vertical guide rail, and is used to detect the position information of the retrieval trolley; the reader / writer is located on the bottom surface of the support plate device, and is used to read the information of the commemorative coins in the retrieval trolley.

[0013] In the above-mentioned self-service commemorative coin exchange device, optionally, the transmission mechanism further includes a photosensitive detection device, a knock-back device and a timer; the timer is arranged at the interactive channel entrance between the transmission mechanism and the outside of the self-service commemorative coin exchange device, and is used to detect the storage status of the commemorative coins in the retrieval trolley, and generates a first trigger signal when the commemorative coins in the retrieval trolley are not taken out within a preset time; the knock-back device is used to return the retrieval trolley to a predetermined position according to the first trigger signal; the photosensitive detection device is arranged at a preset position, and is used to detect the storage status of the commemorative coins in the retrieval trolley, and generates a second trigger signal according to the detection result to control the commemorative coin retrieval device and the pallet device to recycle the commemorative coins in the retrieval trolley.

[0014] The present application also provides a commemorative coin self-service exchange system including the commemorative coin self-service exchange device, and the system also includes a client terminal; the client terminal is communicated with one or more of the commemorative coin self-service exchange devices, and is used to verify the user's identity information based on biometric information, and provide commemorative coin issuance instructions to the commemorative coin self-service exchange device that submitted the biometric information based on the verification result.

[0015] In the above-mentioned commemorative coin self-service exchange system, optionally, the system further includes a collaboration module and a plurality of collaboration prompt lights; the collaboration modules are respectively connected to the commemorative coin self-service exchange devices, and are used to obtain the storage status of the commemorative coins in each of the commemorative coin self-service exchange devices; and output prompt signals to the corresponding collaboration prompt lights based on the received commemorative coin query information and the storage status; the collaboration prompt lights are respectively installed on the commemorative coin self-service exchange devices, and are used to provide light flashing prompts based on the received instructions.

[0016] The present application also provides a commemorative coin exchange method suitable for the above-mentioned commemorative coin self-service exchange system, the method comprising: obtaining the user's identity information through the above-mentioned commemorative coin self-service exchange device, and retrieving the user's reservation information through the above-mentioned identity information; obtaining the user's application data based on the above-mentioned reservation information, and obtaining the real-time inventory data in the above-mentioned commemorative coin self-service exchange device based on the above-mentioned application data; generating business request data based on the comparison result of the above-mentioned application data and the above-mentioned real-time inventory data, providing the above-mentioned business request data to the remote service interface and establishing an audio and video communication window with the remote service interface; verifying the identity information through the above-mentioned audio and video communication window, and generating an issuance instruction and an update instruction based on the verification result; providing the above-mentioned issuance instruction to the corresponding above-mentioned commemorative coin self-service exchange device to complete the issuance of commemorative coins, and updating the real-time inventory data through the above-mentioned update instruction.

[0017] In the above-mentioned commemorative coin exchange method, optionally, generating business request data based on the comparison result of the application data and the real-time inventory data also includes: when the quantity or type of target commemorative coins in the real-time inventory data does not meet the application data, querying the real-time inventory data and operating status of other commemorative coin self-service exchange devices within a preset range according to the location information of the commemorative coin self-service exchange device; generating a collaborative prompt light output prompt signal according to the real-time inventory data and operating status of other commemorative coin self-service exchange devices, and controlling the corresponding commemorative coin self-service exchange device to generate sound and light prompts through the collaborative prompt light output prompt signal to guide users to collect commemorative coins.

[0018] The present application also provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the above-mentioned method when executing the computer program.

[0019] The present application also provides a computer-readable storage medium, which stores a computer program for executing the above method.

[0020] The present application also provides a computer program product, comprising a computer program / instruction, which implements the steps of the above method when executed by a processor.

[0021] The beneficial technical effects of this application are: fully automated operation and management, the large storage rack capacity within the self-service terminal can accommodate a variety of commemorative coins of different sizes and shapes, and can simultaneously support coins, banknotes, and other types of commemorative coins, saving labor costs, improving efficiency, and reducing error rates. The storage rack within the self-service terminal adopts a rotating barrel structure, which can significantly increase the number and variety of bank commemorative coins that can be stored. The bank commemorative coin storage compartments and bank card storage compartments are both modularly designed, with multiple bank commemorative coin storage compartments and multiple bank card storage compartments of different storage capacities arranged in an array and mounted on a base frame. The bank commemorative coin storage compartments and bank card storage compartments are both flexibly removable, facilitating big data analysis based on the actual business development of the branch and the consumption rate of commemorative coins. The number of storage compartment arrays of different sizes can be dynamically adjusted, thereby maximizing the usability of the self-service terminal. Users can watch video screen prompts while performing transactions on the operation screen. The two screens are one-to-one and can call remote staff for manual intervention, providing real-time guidance on exchange operations. This allows for face-to-face processing and identity verification of customers, meeting the regulatory requirements of the China Banking Regulatory Commission (CBRC), and provides a video record for verification. A single teller can simultaneously serve customers at multiple self-service terminals. If a customer needs to switch to a different terminal because the corresponding bank commemorative coin is out of stock, their previous call and transaction with the same remote teller will automatically resume after the customer switches devices, ensuring seamless continuity. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] The drawings described herein are used to provide a further understanding of the present application, constitute a part of the present application, and do not constitute a limitation of the present application. In the drawings:

[0023] Figure 1 This is a schematic diagram of the front external structure of the commemorative coin self-service exchange device provided in one embodiment of the present application;

[0024] Figure 2 A schematic diagram of the internal structure of a self-service commemorative coin exchange device provided in one embodiment of the present application;

[0025] Figure 3A and Figure 3B A schematic diagram of the structure of a storage rack provided in one embodiment of the present application;

[0026] Figure 4 A schematic diagram of the structure of a transmission mechanism provided in one embodiment of the present application;

[0027] Figure 5 A schematic diagram of the circuit logic structure provided in one embodiment of the present application;

[0028] Figure 6This is a schematic diagram of the structure of a self-service commemorative coin exchange system provided in one embodiment of the present application;

[0029] Figure 7 A flowchart of a commemorative coin exchange method provided in one embodiment of the present application;

[0030] Figure 8 This is a flow chart of the collaborative commemorative coin exchange method provided in one embodiment of the present application. DETAILED DESCRIPTION

[0031] The following will describe in detail the implementation methods of this application in conjunction with the accompanying drawings and examples, so that the application can fully understand how technical means are used to solve technical problems and achieve technical effects, and implement them accordingly. It should be noted that as long as there is no conflict, the various embodiments and the various features in each embodiment of this application can be combined with each other, and the resulting technical solutions are all within the scope of protection of this application.

[0032] Additionally, the steps shown in the flowcharts of the accompanying drawings may be executed in a computer system such as a set of computer-executable instructions, and although a logical order is shown in the flowcharts, in some cases the steps shown or described may be performed in an order different from that shown.

[0033] The self-service commemorative coin exchange device provided in the present application includes a shell, a storage rack, a biometric collection module, an operation panel and a transmission mechanism; the shell includes a hollow cabinet and a rotating shaft for protecting the self-service commemorative coin exchange device; the storage rack is fixed to one side of the hollow cabinet, and the storage rack includes a multi-layer storage area, and the storage area is divided into a plurality of receiving compartments by partitions, and the commemorative coins to be exchanged are stored in the receiving compartments; the transmission mechanism is fixed to the other side of the hollow cabinet, and is used to place commemorative coins into the receiving compartments or take commemorative coins out of the receiving compartments; the biometric collection module and the operation panel are arranged on one side of the shell, wherein the biometric collection module is used to collect the user's biometric information and provide the biometric information to a predetermined first communication interface; the operation panel includes a touch screen and a video screen, the touch screen is used to receive control instructions submitted by the user's touch, and display video data provided by the predetermined first communication interface; the video screen is used to display demonstration video data provided by a predetermined second communication interface.

[0034] In the above-mentioned embodiment, the self-service commemorative coin exchange device provided by this application can address the problems of existing exchange terminals and systems at banks or related institutions, such as limited functionality, poor versatility, small storage capacity, a single currency type, low terminal service efficiency, and failure to meet regulatory requirements. The terminal utilizes a cylindrical physical storage rack design, with several removable and dynamically adjustable compartment array modules fixed to the rack. Each compartment array module can have different sizes and shapes, accommodating commemorative coins of varying shapes and sizes. It can also accommodate coins, banknotes, and other types of commemorative coins, effectively utilizing space and reducing waste. During the exchange process, the terminal supports both bank card debits and cash payments, allowing customers to exchange commemorative coins without having to apply for a bank card. The exchange process utilizes a dual-screen display: one video screen displays demonstration operations, and the other screen allows customer operation. During the exchange process, the identity verification process begins, allowing users to call a remote customer service representative for video verification to confirm the exchanger's identity, ensuring security requirements.

[0035] In one embodiment of the present application, the device further includes a data interaction module, which includes a card reading component and a credential component; the data interaction module includes a contactless card reading component, a contact card reading component, a barcode scanner and an ID card scanning component; the credential component includes a receipt printing component and a receipt recovery port. Specifically, in actual work, the self-service commemorative coin exchange device may include: a cabinet, which includes a frame and left, right, rear, top and bottom protective panels; a front operation panel, which is placed at the front end of the cabinet, and the front panel includes: an identity information acquisition component, which is connected to the central controller, and is used to obtain the identity information of the user requesting the service, and transmit the identity information to the central controller for identity authentication; an operation screen, which is used for users to select the type of business to be handled and the type and quantity of commemorative coins to be exchanged and to input operation information during the business processing; a receipt printing component, which is used to print business receipts; a receipt recovery component, which is used to recover business receipts signed by the user; a video screen, which is used to conduct video communication with the remote teller terminal for identity authentication when triggered by the user, and complete the identity authentication required by supervision; a cylindrical storage rack, which is installed on the frame and is arranged in the cabinet; a transmission mechanism, which is placed on the right side of the inside of the cabinet; and a central control host, which is placed on the right side protective plate inside the cabinet.

[0036] In another embodiment of the present application, the self-service commemorative coin exchange device may further include an interactive component configured to provide an audio and video interactive channel between the self-service commemorative coin exchange device and the second communication interface. Furthermore, the interactive component may include a camera, a speaker, a pickup, a microphone, a proximity recognition sensor, and the like. The transmission mechanism may include a commemorative coin extraction module, which may include an RFID tag reader, a QR code reader, or a barcode reader configured to identify the RFID tag, QR code, or barcode information encased on the commemorative coin casing.

[0037] Please refer to Figure 1 As shown, the self-service commemorative coin exchange device provided in the present application may include, in one embodiment, a camera 1, a speaker hole 2, a video screen 3, a banknote entrance 4, a sound pickup hole 5, a receipt slot 6, an ID card scanning slot 7, a collaboration indicator light 8, a microphone 9, a contactless card reader 10, an operation screen 11, a human proximity meter 12, a voucher recovery slot 13, a barcode scanner 14, a fingerprint collector 15, a keyboard 16, a stylus 17, a drop bar 18, a signature pen 19, a voucher printing slot 20, a card insertion slot 21, and a commemorative coin collection slot 22, wherein:

[0038] Camera 1 is used to record the scene of the device. It can be a 1080P resolution and the left and right viewing angles can be set to ≤30°, thus effectively preventing peeping; Speaker hole 2 has a built-in speaker for playing sound files or communicating with the remote teller during assistance; Video screen 3 is used for video display. It mainly plays the video files recorded and stored in advance. When the user performs business operations, it can provide video prompts and references based on the business steps the user is performing, teaching the user how to fill in the content and how to perform business operations. When the remote teller is assisting, the remote teller screen is displayed. It can be a 19-inch display with a screen aspect ratio of 4:3, a resolution greater than or equal to 1024×768, a brightness greater than or equal to 300cd / m2, and a response time less than or equal to 30ms; Banknotes Entrance 4 is used for users to insert banknotes and cash for commemorative coin exchange; sound pickup hole 5 has a built-in microphone for collecting on-site sounds; receipt slot 6 has a built-in receipt printer, which can be used to print business-related receipts after the customer completes the transaction. The receipt slot can automatically cut paper, and the continuous paper tape paper cutter provides half-cut / full-cut functions and supports graphic printing; ID card scanning port 7 automatically absorbs and reads the ID card information, and supports double-sided ID card scanning with a scanning resolution of greater than or equal to 150*150dpi. The radio frequency technology standard: contactless card compliant with ISO / IEC14443TYPEB standard, the output image format must support BMP, the scanned image supports automatic correction and cropping functions, the output image is consistent with the original ID size, and supports automatic ID position detection;

[0039] Collaboration indicator light 8: Branches often deploy multiple terminals, and these multiple devices can collaborate to provide services. When a terminal runs out of commemorative coins, the collaboration indicator light 8 will flash, prompting customers to find a terminal with the same commemorative coins for service. For example, if device A has run out of commemorative coins and device B is idle and has some, device B will flash its collaboration indicator light 8 to encourage the user to go to device B to complete the remaining redemption process. This will be explained in detail in subsequent embodiments and will not be detailed here.

[0040] Microphone 9 is used to provide communication between customers and remote seats. When the microphone is used, the speaker does not sound. When communicating about private content of customers, it can protect customer privacy to prevent eavesdropping; contactless card reader 10 is used to read and write user contactless cards, supports electromagnetic compatibility (EMC), and the security module has a physically independent hardware encryption module with encryption and anti-decryption functions. Its SAM card holder complies with ISO / IEC7816-1 and 2 requirements, and the logical interface and communication protocol comply with ISO / IEC7816-3 standards. The communication interface requires standard RS-232 or RS-422 or RS-485 or USB, with a read and write time of ≤300ms and anti-collision. At the same time, there are 2 IC cards. When the card is in the sensing area of ​​the reader, each card can be confirmed and effectively operated; the operation screen 11 can be a 19-inch capacitive screen, supporting two-point touch, handwriting recognition, a resolution of 1024*768 or above, and the electric touch positioning can be calibrated; the human body proximity meter 12 can sense the customer in front of the machine. After the customer leaves, it notifies the application to perform the card return operation. The sensing distance can be set to 10 to 100 cm, and the business supports adjusting the sensing distance; the voucher recycling port 13 has a built-in voucher recycling terminal and voucher recycling box, supports scanning the front and back of the voucher, and supports voucher paper return; the barcode scanner 14 is used to scan standard two-dimensional barcodes to identify information, and can support tilting within 60°, for example, it can be: Honeywell Vuquest 3310g; the fingerprint collector 15 supports fingerprint collection, for example: Wellcom JZT-998 requires that the fingerprint collection time (the time from the sensor detecting the finger being pressed to the time the entire fingerprint image is read) is ≤ 1 second when implemented. Capacitive detection technology can be used, and it has protection measures such as power failure, overcurrent, overvoltage, short circuit, and reverse polarity. When the voltage returns to normal, it can automatically resume normal working state; keyboard 16 can be a standard EPP hardware encryption keyboard with dustproof, waterproof, anti-riot and anti-peeping security measures. In non-encrypted mode, the keyboard can be used as a system numeric keypad. In encrypted mode, it uses business key encryption. When the module is detached from the PIN pad, the key self-destruction function in the hardware encryption module must be activated to ensure that the key does not leave the self-service device and ensure the security of the key; the stylus 17 can be an electromagnetic induction pen to facilitate user input and keep notes faithful; the slide bar 18 is convenient for users to place paper and prevent it from slipping; the signature pen 19 is used for customers to write and sign paper documents; the document printing port 20 can have a built-in laser printer to support double-sided laser printing on paper, for example, the supported paper sizes are: length 127mm to 356mm, width 76mm to 216mm;The card insertion port 21 has a built-in electric card reader that supports reading bank magnetic stripe cards and contact chip cards. The supported magnetic stripe standards can be: ISO7811 standard reading / writing, IC card standard is: SO7816 (T=0 or T=1) CPU card, the communication interface supports RS232C, the card reader supports power-off card storage, the card processing speed is above 200mm / s, and the communication speed can reach 1200 to 19200bps or even higher; the bank commemorative coin collection port 22 is used to distribute packaging boxes containing bank commemorative coin products. An RFID electronic tag is affixed to the packaging box, and the electronic tag contains relevant information such as the quantity and type of the commemorative coins. The packaging box can be a transparent plastic box or a paper packaging bag. Users collect commemorative coins through this exit. In this embodiment, a transparent plastic or paper box with an RFID tag can be used to package the bank commemorative coins in advance according to the pre-ordered quantity. For example, if the online pre-order quantity is 10 or 20 coins, the commemorative coins will be packaged in groups of 10 or 20 in the box. Both coins and banknotes can be packaged in the box. The box contains an RFID tag that stores relevant information such as the number and type of commemorative coins. A unique QR code and serial number are printed on the box.

[0041] Please refer to Figure 2 As shown, the self-service commemorative coin exchange device provided by the present application structurally includes a cabinet 100, a storage rack 200, a transmission mechanism 300, and a central control host 400. The cabinet 100 is in the shape of a rectangular parallelepiped, consisting of a metal frame and left, right, rear, upper and lower protective panels, and the front panel is provided with a device for interacting with the user. The storage rack 200 is cylindrical, fixed in the middle left space inside the cabinet 100, and can rotate around the central rotating shaft. The storage rack is divided into multiple layers from top to bottom, and each layer is divided into several equal-sized independent storage compartments by hard partitions, so that bank commemorative coins can be grouped and packaged for independent storage. The storage compartments of each layer are of different sizes from top to bottom, which is convenient for accommodating bank commemorative coins of different sizes and quantities. Preferably, they can be distributed in order from large to small from top to bottom. The transmission mechanism 300 is fixed to the right-center portion of the cabinet 100 and includes a positioning assembly and a pick-and-place assembly. The positioning assembly is used to drive the pick-and-place assembly so that it aligns with one of the storage compartments. The pick-and-place assembly can place bank commemorative coins into or remove them from the corresponding storage compartment and transfer them from the storage rack to the coin receiving port 22. The central control host 400 is suspended from the right wall of the cabinet 100 and includes a power supply and transformer, a UPS, a CPU, a motherboard, memory, a graphics card, a hard drive, a sound card, a network card, and other equipment.

[0042] In one embodiment of the present application, the storage rack includes a base frame, a second drive device and a first positioning sensor; the base frame includes a rotating shaft, an upper plate, a lower plate and a plurality of vertical positioning columns connecting the upper plate and the lower plate; the rotating shaft passes through the center of the upper plate and the lower plate and is connected to the base fixed in the hollow cabinet; the storage compartments are arranged up and down according to the volume size and are installed on the vertical positioning columns; the second drive device is connected to the base frame through a synchronous pulley, and is used to drive the base frame to rotate around the rotating shaft; the first positioning sensor is set on the outer side of the base frame, and is used to sense the position status of the base frame. For details, please refer to Figure 3A and Figure 3B As shown, in actual operation, the storage rack 200 further includes a base frame 230, a second drive device 240 and a first positioning sensor 250; the base frame 230 includes a rotating shaft 231, an upper plate body 232, a lower plate body 233 and a plurality of vertical positioning columns 234 connecting the outer edges of the upper plate body 232 and the lower plate body 233, the rotating shaft 231 passes through the center of the upper plate body 232 and the lower plate body 233, the lower part of the rotating shaft 231 is connected to the base, and the base is fixed to the cabinet body 100 by fixing bolts; the large storage compartment 22 for bank commemorative coins 0 and the small bank commemorative coin storage compartment 210 are arranged vertically and mounted on the vertical positioning column 234, wherein the bank commemorative coin storage compartment is an array consisting of a plurality of storage compartments of different sizes and volumes, which are used to place various bank commemorative coins and can adapt to and support various physical bank commemorative coins of inconsistent sizes; the second driving device 240 is connected to the base frame 230 via a synchronous pulley, and is used to drive the base frame 230 to rotate around the rotating shaft 231; the use of synchronous pulley transmission can reduce the noise of the entire machine and improve positioning accuracy. The first positioning sensor 250 is located around the base frame 230 and is used to sense the position of the base frame 230; the large bank commemorative coin storage compartment 220 and the small bank commemorative coin storage compartment 210 are installed on the base frame 230, and the number of the large bank commemorative coin storage compartment 220 and the small bank commemorative coin storage compartment 210 corresponds to the number of the vertical positioning columns 234. Each vertical positioning column 234 is provided with a plurality of large bank commemorative coin storage compartments 220 and a plurality of small bank commemorative coin storage compartments 210. When the base frame 230 rotates, the bank commemorative coin storage compartments 220 and the small bank commemorative coin storage compartments 210 are respectively arranged on the base frame 230 and the base frame 230 rotates. The large coin compartments 220 and the small bank coin compartments 210 rotate along with the base frame 230. When the first positioning sensor 250 senses a position, the rotation stops, and the access trolley 320 can then operate the large bank coin compartments 220 and the small bank coin compartments 210 on the nearest vertical positioning post 234. This allows for the switching of the positions of multiple large bank coin compartments 220 and small bank coin compartments 210, ensuring that users can exchange various bank coin transactions using the self-service terminal in an orderly manner. The storage rack 200 utilizes a rotating barrel structure, which significantly increases the number and variety of bank commemorative coins that can be stored.

[0043] For further information, please refer to Figure 3B As shown, both the large storage compartments for bank commemorative coins and the small storage compartments for bank commemorative coins adopt a modular design. Several large storage compartments for bank commemorative coins and several small storage compartments for bank commemorative coins with different storage compartment capacities form an array and are hung and fixed on a base frame. Both the large storage compartments for bank commemorative coins and the small storage compartments for bank commemorative coins can be flexibly disassembled, which is convenient for the bank to conduct big data analysis based on the actual business development of the branch and the consumption rate of commemorative coins. The number of storage compartment arrays of different sizes can be dynamically adjusted, thereby maximizing the availability of the self-service terminal.

[0044] In one embodiment of the present application, the transmission mechanism includes a vertical guide rail, a second positioning sensor, a retrieval trolley, a first drive device and a reader / writer; the retrieval trolley is slidably mounted on the vertical guide rail, and includes a commemorative coin retrieval device and a pallet device, the commemorative coin retrieval device and the pallet device are used to clamp the commemorative coins placed in the receiving compartment to the retrieval trolley; the first drive device is used to control the retrieval trolley to slide to a preset position according to the received control instructions; the second positioning sensor is fixed on the vertical guide rail, and is used to detect the position information of the retrieval trolley; the reader / writer is located on the bottom surface of the pallet device, and is used to read the information of the commemorative coins in the retrieval trolley. For details, please refer to Figure 4 As shown, in actual operation, the transmission mechanism 300 includes a vertical guide rail 310, a retrieval trolley 320 slidably mounted on the vertical guide rail 310, and a first drive device 330 connected to the retrieval trolley 320, the retrieval trolley 320 includes a support device 360 ​​for retrieving bank commemorative coins and a commemorative coin retrieval device 350 for retrieving bank commemorative coins; the commemorative coin retrieval device 350 includes a first clamping jaw assembly; the transmission mechanism 300 also includes a reader / writer 340, which is located below the support device 360 ​​and is used to wirelessly read the electronic tag data information in the packaged commemorative coin packaging box in the retrieval trolley 320. The commemorative coin retrieval device 350 and the support plate device 360 ​​are arranged from top to bottom, and the support plate device 360 ​​can be extended and retracted. When the retrieval trolley 320 clamps bank commemorative coins in the large bank commemorative coin storage compartment 220 or the small bank commemorative coin storage compartment 210, the support plate device 360 ​​extends the support plate and cooperates with the first clamping claw assembly of the commemorative coin retrieval device 350 to take the packaged commemorative coin packaging box out of the storage compartment and into the retrieval trolley 320.

[0045] Please refer to Figure 4As shown, in one embodiment of the present application, the transmission mechanism further includes a photosensitive detection device, a knock-back device and a timer; the timer is arranged at the interactive channel entrance between the transmission mechanism and the outside of the commemorative coin self-service exchange device, and is used to detect the storage status of the commemorative coins in the retrieval trolley, and generates a first trigger signal when the commemorative coins in the retrieval trolley are not taken out within a preset time; the knock-back device is used to return the retrieval trolley to a predetermined position according to the first trigger signal; the photosensitive detection device is arranged at a preset position, and is used to detect the storage status of the commemorative coins in the retrieval trolley, and generates a second trigger signal according to the detection result to control the commemorative coin retrieval device and the support plate device to recover the commemorative coins in the retrieval trolley. Specifically, in actual operation, the photosensitive detection device 380 can be installed above the bank commemorative coin collection port of the access trolley 320. When the bank commemorative coins are not taken away for a period of time (e.g., 30 seconds) at the exit, the rubber wheel reverses to retract the bank commemorative coin packaging box. Subsequently, the corresponding knock-back device knocks the bank commemorative coin packaging box back into the corresponding channel inside the access trolley 320. When the photosensitive detection device 380 in the trolley channel detects the presence of a bank commemorative coin packaging box, the first clamping claw assembly and the support plate device 360 ​​deposit the bank commemorative coin packaging box into the large bank commemorative coin storage compartment 220 or the small bank commemorative coin storage compartment 210, thereby realizing the recovery of bank commemorative coins. Furthermore, a camera device 390 can be set at the position of the photosensitive detection device 380 to cooperate with the OCR module to take a photo of the unique QR code and serial number on the bank commemorative coin packaging box taken away by the user and save it on the server as electronic archive data for subsequent supervision.

[0046] When a user goes through a transaction of withdrawing or exchanging bank commemorative coins at the terminal, the user selects the corresponding exchange service on the front operation panel of the self-service transaction terminal, operates on the operation screen 11, and obtains the user identity data. After the central control host 400 verifies the information, the central control host 400 controls the first driving device 330 to drive the access trolley 320 to slide up and down, and controls the second driving device 240 to be connected to the base frame 230 through the synchronous pulley. The base frame 230 is connected to the coin storage compartment 220 and drives the base frame 230 to rotate around the rotating shaft 231, so that the large bank commemorative coin storage compartment 220 or the small bank commemorative coin storage compartment 210 corresponding to the physical address code is opposite to the slide rail of the commemorative coin access device 350, and then the first clamping claw assembly on the commemorative coin access device 350 cooperates with the telescopic support plate on the support plate device 360 ​​to clamp the bank commemorative coins stored in the large bank commemorative coin storage compartment 220 or the small bank commemorative coin storage compartment 210 and send them into the slide rail of the commemorative coin access device 350 or the support plate device 360, and the push plate slides along the slide rail to push the bank commemorative coins out of the bank commemorative coin collection port 22.

[0047] In the above embodiment, the transmission mechanism may also include the trolley controller 600, which includes a trolley control panel for controlling the trolley to slide up and down along the vertical guide rail 310 and rotate around the vertical guide rail 310; the trolley control panel is installed on the access trolley 320, which can reduce wiring and improve stability. A plurality of second positioning sensors 370 are provided on the vertical guide rail 310, and the trolley control panel is installed on the access trolley 320 and is electrically connected to the second positioning sensors 370 and the access trolley 320 to control the operation of the access trolley 320. The plurality of second positioning sensors 370 are used to limit the access trolley 320 on the vertical track. The guide rail 310 is evenly divided into standard height limit points of equal distance from top to bottom. In addition, the limit points also include: upper limit position, origin position, bank commemorative coin issuing position, bank card issuing position, and lower limit position. Ensure that during operation, the trolley controller 600 moves the trolley up and down along the guide rail 310 to the height corresponding to the physical address code according to the height address in the physical address code. To move the position of each limit point, only the position of the corresponding position sensor needs to be adjusted.

[0048] Please refer to Figure 5 As shown, in one embodiment of the present application, the central control host 400 is respectively connected to the cooperation indicator light 8, the storage device 700, the operation screen 11, the reader / writer 340, the first positioning sensor 250, the second drive device 240, the first drive device 330, the cash module 800, the trolley controller 600, and the second positioning sensor 370. The storage device 700 stores data such as the type, quantity, and physical address of each commemorative coin on the storage rack. It also includes a snapshot library. The snapshot library is a small-capacity but fast-access database, which can also be a flash memory. The snapshot library dynamically stores a small number of customer information data (for example, 100 items). The central control host 400 periodically clears the customer information data in the snapshot library. Utilizing a local snapshot library effectively avoids the drawbacks of traditional facial recognition, which often results in long search times and significantly reduced matching accuracy when acquiring facial features and performing a full database search and matching against a large database of user biometrics on a server. This significantly improves facial recognition accuracy and reduces system identification response time, enabling accurate identification of customers without requiring additional authentication steps. The cash module 800, connected to the banknote inlet 4, includes a banknote verification device and a cash box, responsible for banknote verification and cash storage. Customers can exchange commemorative coins without having to apply for a bank card issued by the exchange bank.

[0049] The present application also provides a commemorative coin self-service exchange system including the commemorative coin self-service exchange device, and the system also includes a client terminal; the client terminal is communicatively connected to one or more of the commemorative coin self-service exchange devices, and is used to verify the user's identity information based on biometric information, and provide commemorative coin issuance instructions to the commemorative coin self-service exchange device that submitted the biometric information based on the verification result. Furthermore, the system also includes a collaboration module and a plurality of collaboration prompt lights; the collaboration modules are respectively connected to the commemorative coin self-service exchange devices, and are used to obtain the storage status of the commemorative coins in each of the commemorative coin self-service exchange devices; and output prompt signals to the corresponding collaboration prompt lights based on the received commemorative coin query information and the storage status; the collaboration prompt lights are respectively installed on the commemorative coin self-service exchange devices, and are used to provide light flashing prompts based on the received instructions. This terminal can support multi-terminal cluster assistance and can support multiple devices to cooperate with each other. When a device is short of commemorative coins, it ensures that the user can correctly, conveniently and quickly find other exchange devices with corresponding commemorative coins, and there is no need for the user to repeat the operation for identity authentication during the device collaboration process. For details, please refer to Figure 6 As shown, in actual work, the commemorative coin self-service exchange system may include a switching server 2000, a customer service terminal 3000, a background server 4000, a user mobile phone 5000 and a self-service exchange terminal 1000.

[0050] In the above embodiment, the self-service redemption terminal 1000, the customer service terminal 3000 and the backend server 4000 are all connected to the switching server 2000, and the customer service terminal 3000 is also connected to the backend server 4000, and the user's mobile phone 5000 is connected to the backend server 4000. In addition, it should be understood that Figure 6 The number of self-service exchange terminals 1000, switching servers 2000, customer service terminals 3000, user mobile phones 5000, and backend servers 4000 in the diagram is merely illustrative. Depending on the actual number of bank branches, any number of self-service transaction terminals, switching servers, customer service terminals, and backend servers can be used to form a corresponding cluster.

[0051] Among them, the self-service redemption terminal 1000 is used to collect operation information input by the user. When the operation information includes switching instruction information, it collects the identification information of the functional unit corresponding to the switching instruction information, and sends the operation information and the identification information to the switching server.

[0052] When users perform various operations on the self-service transaction terminal and find that they are not familiar with the operation of a certain functional unit and need customer service guidance, they can enter switching instruction information. The switching instruction information indicates that the current self-service transaction terminal is switched from self-service mode to assistance mode, and includes the identification information of the functional unit that requires assistance.

[0053] The switching server 2000 is used to call the historical operation records of the user stored on the background server. When it is determined that the user needs guidance service based on the historical operation records, the operation information and the identification information are sent to the customer service terminal. The switching server 2000 can be connected to multiple self-service exchange terminals 1000 at the same time. For customer operation information that cannot provide immediate service temporarily, it is placed in the immediate customer service queue for queuing and waiting for the subsequent service switching process. It is used to manage the customer service queue so that it can switch from serving one customer to serving another, so that one customer service can flexibly serve multiple customers. The user mobile phone 5000 is the customer's mobile phone. The customer makes an appointment for commemorative coin exchange on the bank service website in advance. The appointment must be successful before going to the bank branch to exchange.

[0054] The present application also provides a commemorative coin exchange method suitable for the above-mentioned commemorative coin self-service exchange system, the method comprising: obtaining the user's identity information through the above-mentioned commemorative coin self-service exchange device, and retrieving the user's reservation information through the above-mentioned identity information; obtaining the user's application data based on the above-mentioned reservation information, and obtaining the real-time inventory data in the above-mentioned commemorative coin self-service exchange device based on the above-mentioned application data; generating business request data based on the comparison result of the above-mentioned application data and the above-mentioned real-time inventory data, providing the above-mentioned business request data to the remote service interface and establishing an audio and video communication window with the remote service interface; verifying the identity information through the above-mentioned audio and video communication window, and generating an issuance instruction and an update instruction based on the verification result; providing the above-mentioned issuance instruction to the corresponding above-mentioned commemorative coin self-service exchange device to complete the issuance of commemorative coins, and updating the real-time inventory data through the above-mentioned update instruction.

[0055] For details, please refer to Figure 7 As shown, a user makes a commemorative coin reservation on the bank's website via their mobile phone. After the reservation is successful, they go to the bank's self-service exchange terminal 1000 to redeem the bank's commemorative coins. The commemorative coins are stored on the storage rack of the self-service exchange terminal. The user redeems the bank's commemorative coins through the self-service device. The remote teller verifies the user's identity through the terminal, and the self-service exchange terminal takes the bank's commemorative coins from the storage rack and gives them to the user. The detailed data processing method is as follows:

[0056] Step S701: A customer makes a commemorative coin reservation on the bank's website using their mobile phone 5000. After the reservation is successful, the backend server 4000 registers the customer's identity information, the type and quantity of commemorative coins they wish to exchange, the designated exchange location, and the time of their visit. The customer arrives at the designated exchange location within the designated time period and selects to apply for a bank commemorative coin exchange transaction on the operation screen 11 of the self-service exchange terminal 1000. The self-service exchange terminal 1000 then acquires the user's identity information and biometric data (including facial features and fingerprints) through devices such as the camera 1, ID card scanner 7, contactless card reader 10, and fingerprint collector 15. The central control host 400 on the self-service transaction terminal queries the storage device 700 to determine whether the device has the required type and quantity of bank commemorative coins. If the required type and quantity of bank commemorative coins are available on the storage shelf of the self-service exchange terminal A, the customer is prompted to insert the corresponding cash or bank card. The self-service transaction terminal then transmits the self-service transaction terminal number and other relevant data, including the customer's transaction, to the backend server 4000.

[0057] Step S702: The backend server 4000 determines the type and quantity of commemorative coins applied for by the user, searches the device file table of the self-service terminal according to the device number sent, and determines whether the device has bank commemorative coins. If so, it verifies the user's identity information and creates corresponding business files and business data for the user.

[0058] Step S703: The backend server 4000 puts the user's service request data into the instant customer service queue in the switching server 2000. The switching server 2000 sequentially allocates the request to an idle remote agent teller from the queue.

[0059] Step S704: The remote teller establishes a data connection with the self-service redemption terminal 1000 through the customer service terminal 3000, assists the user in operation through remote video, and manually verifies the user's identity.

[0060] Step S705: The user answers the teller's questions through the video screen 3 and completes the relevant business verification operations according to the remote teller's instructions.

[0061] Step S706: After completing the user identity verification and review, the remote teller sends a review pass instruction to the backend server 4000.

[0062] Step S707: The backend server 4000 updates the relevant database tables, registers the customer transaction-related data, and updates the device file table of the self-service terminal, and sends a commemorative coin issuance instruction to the self-service redemption terminal. The instruction includes the physical address code of the storage compartment where the bank commemorative coins are located.

[0063] Step S708: The central control host 400 of the self-service redemption terminal 1000 locates the physical address code of the bank coin storage compartment corresponding to the bank commemorative coin the user wishes to redeem. The central control host 400 controls the first drive device 330 to slide the access trolley 320 up and down, and controls the second drive device 240, connected to the base frame 230 via a synchronous pulley, to rotate the base frame 230 about the rotation axis 231, so that the bank commemorative coin storage compartment corresponding to the physical address code is aligned with the slide rail of the coin access device 350. The first gripper assembly of the coin access device 350 then grips the bank commemorative coin stored in the bank commemorative coin storage compartment and places it into the slide rail of the coin access device 350. The push plate slides along the slide rail to push the bank commemorative coin out of the bank commemorative coin receiving port 24. The central control host 400 updates the relevant data stored in the storage device 700 and prints a receipt. The transaction is complete.

[0064] In one embodiment of the present application, generating business request data based on the comparison result of the claim data and the real-time inventory data also includes: when the quantity or type of target commemorative coins in the real-time inventory data does not meet the claim data, querying the real-time inventory data and operating status of other commemorative coin self-service exchange devices within a preset range based on the location information of the commemorative coin self-service exchange device; generating a collaborative prompt light output prompt signal based on the real-time inventory data and operating status of other commemorative coin self-service exchange devices, and controlling the corresponding commemorative coin self-service exchange device to generate sound and light prompts through the collaborative prompt light output prompt signal to guide users to collect commemorative coins.

[0065] For details, please refer to Figure 8 As shown, customer Zhang San makes a reservation for commemorative coins on the bank's website via his mobile phone. After the reservation is successful, he goes to the bank's self-service exchange terminal A to redeem the bank commemorative coins. The commemorative coins are not on the storage shelf of self-service exchange terminal A. The backend server finds that the commemorative coins are on the self-service exchange terminal B and that device B is idle. Self-service exchange terminal A notifies customer Zhang San to go to self-service exchange terminal B to collect the commemorative coins. The customer goes to self-service exchange terminal B to continue the transaction. The remote teller verifies the user's identity through the terminal, and self-service exchange terminal B takes the bank commemorative coins from the storage shelf and gives them to the user. The detailed data processing method is as follows:

[0066] Step S801: Customer Zhang San makes a commemorative coin reservation on the bank's website using his mobile phone 5000. After the reservation is successful, the backend server 4000 registers the customer's identity information, the type and quantity of commemorative coins to be exchanged, the designated exchange location, the time of arrival, and other data. The customer arrives at the designated exchange location within the designated time period. Customer Zhang San selects to exchange bank commemorative coins on the operation screen 11 of the self-service exchange terminal A. Self-service transaction terminal A obtains the user's identity information and biometric data (including facial features and fingerprints) through devices such as the camera 1, ID card scanning port 7, contactless card reader 10, and fingerprint collector 15. The central control host 400 of self-service transaction terminal A queries the storage device 700 to determine whether the device has the required type and quantity of bank commemorative coins. If the storage shelf of self-service exchange terminal A does not have the required type and quantity of bank commemorative coins, self-service exchange terminal A packages the customer's current transaction data and transmits relevant data, including the transaction terminal number, customer transaction data, and biometric data, to the backend server 4000.

[0067] Step S802: Backend server 4000 determines the type of commemorative coins requested by the user and searches the device profile table of the self-service terminal based on the device number received. It determines that device A no longer has bank commemorative coins of that type and quantity. By querying the device profile table, backend server 4000 discovers that device B still has bank commemorative coins of that type and quantity and is idle. Backend server 4000 then issues a transaction termination instruction to device A and notifies the user on device A's display screen to proceed to device B to claim the bank commemorative coins. Backend server 4000 also sends instruction data to device B, including a collaborative light guidance instruction, customer transaction data, biometric data, and other relevant data.

[0068] Step S803: The self-service redemption terminal B stores the customer transaction data, biometric data and other related data in the snapshot library in the storage device 700. The snapshot library is a database with a small capacity but fast reading speed, and can also be a flash memory. The snapshot library dynamically stores a small number of customer information data (for example, 100 items). The central control host 400 regularly cleans up the customer information data in the snapshot library on a periodic basis. The use of a local snapshot library can effectively avoid the defects of the traditional face recognition process, which uses the acquired facial features to search and match the large database of customer biometric features on the server, resulting in long retrieval time and a significant decrease in matching accuracy. It greatly improves the accuracy of face recognition and reduces the response time of system identity recognition. The customer's identity can be correctly identified without the customer having to perform additional identity authentication actions.

[0069] The collaborative indicator light 8 on self-service exchange terminal B flashes, and a voice prompt is emitted from speaker 2, guiding customer Zhang San to proceed with his / her transaction at self-service exchange terminal B. When the human proximity detector 12 detects a person approaching, camera 1 captures the customer's facial data. Central control host 400 then performs a small-library biometric search and precise matching within the snapshot library of identity recognition module 700 based on the acquired facial biometrics, identifying customer Zhang San's identity. Once Zhang San's identity is confirmed, the device automatically restores all information entered by customer Zhang San on device A, eliminating the need for user re-entry. This allows for seamless switching from device A to device B, effectively reducing user interaction. Self-service exchange terminal B prompts the customer to insert the corresponding cash or bank card and transmits relevant data, including the self-service transaction terminal number, customer transaction request data, and identity biometric data, to backend server 4000.

[0070] Step S804: The backend server 4000 determines the type and quantity of commemorative coins applied for by the user, searches the device file table of the self-service terminal according to the device number sent, and determines whether the device has bank checkbook commemorative coins. If so, it verifies the user's identity information and creates corresponding business files and business data for the user.

[0071] Step S805: The backend server 4000 puts the user's service request data into the instant customer service queue in the switching server 2000. The switching server 2000 sequentially allocates the request to an idle remote agent teller from the queue.

[0072] Step S806: The remote teller establishes a data connection with the self-service redemption terminal 1000 through the customer service terminal 3000, assists the user in operation through remote video, and manually verifies the user's identity.

[0073] Step S807: The user answers the teller's questions through the video screen 3 and completes the relevant business verification operations according to the remote teller's instructions.

[0074] Step S808: After completing the user identity verification and review, the remote teller sends a review pass instruction to the backend server 4000.

[0075] Step S809: The backend server 4000 updates the relevant database tables, registers the customer transaction-related data, and updates the device file table of the self-service terminal, and sends a commemorative coin distribution instruction to the self-service terminal, which includes the physical address code of the storage compartment where the bank commemorative coins are located.

[0076] Step S810: The central control host 400 at the self-service redemption terminal 1000 locates the physical address code of the bank coin storage compartment corresponding to the bank commemorative coin the user wishes to redeem. The central control host 400 controls the first drive device 330 to slide the access trolley 320 up and down, and controls the second drive device 240, connected to the base frame 230 via a synchronous pulley, to rotate the base frame 230 about the rotation axis 231, so that the bank commemorative coin storage compartment corresponding to the physical address code is aligned with the slide rail of the coin access device 350. The first gripper assembly of the coin access device 350 then grips the bank commemorative coin stored in the bank commemorative coin storage compartment and places it into the slide rail of the coin access device 350. The push plate slides along the slide rail to push the bank commemorative coin out of the bank commemorative coin receiving port 24. The central control host 400 updates the relevant data stored in the storage device 700 and prints a receipt. The transaction is complete.

[0077] The beneficial technical effects of this application are: fully automated operation and management, the large storage rack capacity within the self-service terminal can accommodate a variety of commemorative coins of different sizes and shapes, and can simultaneously support coins, banknotes, and other types of commemorative coins, saving labor costs, improving efficiency, and reducing error rates. The storage rack within the self-service terminal adopts a rotating barrel structure, which can significantly increase the number and variety of bank commemorative coins that can be stored. The bank commemorative coin storage compartments and bank card storage compartments are both modularly designed, with multiple bank commemorative coin storage compartments and multiple bank card storage compartments of different storage capacities arranged in an array and mounted on a base frame. The bank commemorative coin storage compartments and bank card storage compartments are both flexibly removable, facilitating big data analysis based on the actual business development of the branch and the consumption rate of commemorative coins. The number of storage compartment arrays of different sizes can be dynamically adjusted, thereby maximizing the usability of the self-service terminal. Users can watch video screen prompts while performing transactions on the operation screen. The two screens are one-to-one and can call remote staff for manual intervention, providing real-time guidance on exchange operations. This allows for face-to-face processing and identity verification of customers, meeting the regulatory requirements of the China Banking Regulatory Commission (CBRC), and provides a video record for verification. A single teller can simultaneously serve customers at multiple self-service terminals. If a customer needs to switch to a different terminal because the corresponding bank commemorative coin is out of stock, their previous call and transaction with the same remote teller will automatically resume after the customer switches devices, ensuring seamless continuity.

[0078] The present application also provides an electronic device, comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the processor implements the above-mentioned method when executing the computer program.

[0079] The present application also provides a computer-readable storage medium, which stores a computer program for executing the above method.

[0080] The present application also provides a computer program product, comprising a computer program / instruction, which implements the steps of the above method when executed by a processor.

[0081] Those skilled in the art will appreciate that the embodiments of the present application can be provided as methods, systems, or computer program products. Therefore, the present application can adopt the form of a complete hardware embodiment, a complete software embodiment, or an embodiment in combination with software and hardware. Moreover, the present application can adopt the form of a computer program product implemented on one or more computer-usable storage media (including but not limited to magnetic disk storage, CD-ROM, optical storage, etc.) that contain computer-usable program code.

[0082] The present application is described with reference to the flowcharts and / or block diagrams of the methods, devices (systems), and computer program products according to the embodiments of the present application. It should be understood that each process and / or box in the flowchart and / or block diagram, as well as the combination of the processes and / or boxes in the flowchart and / or block diagram, can be implemented by computer program instructions. These computer program instructions can be provided to a processor of a general-purpose computer, a special-purpose computer, an embedded processor, or other programmable data processing device to produce a machine, so that the instructions executed by the processor of the computer or other programmable data processing device generate instructions for implementing the processes in the flowchart and / or block diagram. Figure 1 a process or multiple processes and / or boxes Figure 1 A device that provides the functions specified in a block or multiple blocks.

[0083] These computer program instructions may also be stored in a computer readable memory that can direct a computer or other programmable data processing device to work in a specific manner, so that the instructions stored in the computer readable memory produce an article of manufacture comprising an instruction device, which implements the process Figure 1 a process or multiple processes and / or boxes Figure 1 The function specified in one or more boxes.

[0084] These computer program instructions can also be loaded onto a computer or other programmable data processing device so that a series of operational steps are executed on the computer or other programmable device to produce a computer-implemented process, thereby providing the instructions executed on the computer or other programmable device for implementing the process. Figure 1 a process or multiple processes and / or boxes Figure 1 A step that specifies a function in one or more boxes.

[0085] The specific embodiments described above further illustrate the purpose, technical solutions and beneficial effects of the present application. It should be understood that the above description is only a specific embodiment of the present application and is not intended to limit the scope of protection of the present application. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principles of the present application should be included in the scope of protection of the present application.

Claims

1. A commemorative coin self-service exchange system, characterized in that: The system includes a commemorative coin self-service exchange device, a customer terminal, a collaboration module, and a plurality of collaboration indicator lights; wherein: The device comprises a housing, a storage rack, a biometric feature collection module, an operation panel and a transmission mechanism; The housing comprises a hollow cabinet and a rotating shaft; The storage rack is fixed to one side of the hollow cabinet, and the storage rack includes a multi-layer storage area, the storage area is divided into a plurality of receiving compartments by partitions, and the commemorative coins to be exchanged are stored in the receiving compartments; The transmission mechanism is fixed to the other side of the hollow cabinet and is used to put commemorative coins into the receiving compartment or take commemorative coins out of the receiving compartment; The biometric feature collection module and the operation panel are arranged on one side of the housing, wherein the biometric feature collection module is used to collect biometric feature information of the user and provide the biometric feature information to the predetermined first communication interface; the operation panel includes a touch screen and a video screen, the touch screen is used to receive control instructions submitted by the user through touch and display video data provided by the predetermined first communication interface; the video screen is used to display demonstration video data provided by the predetermined second communication interface; The client terminal is in communication with one or more of the self-service commemorative coin exchange devices, and is used to verify the user's identity information based on the biometric information, and provide a commemorative coin issuance instruction to the self-service commemorative coin exchange device that submitted the biometric information based on the verification result; The cooperation module is connected to the commemorative coin self-service exchange device respectively, and is used to obtain the storage status of the commemorative coins in each of the commemorative coin self-service exchange devices; and output a prompt signal to the corresponding cooperation prompt light according to the received commemorative coin query information and the storage status; The cooperation prompt lights are respectively installed on each of the commemorative coin self-service exchange devices, and are used to provide light flashing prompts according to the received instructions.

2. The commemorative coin self-service exchange system according to claim 1, characterized in that: The device further includes an interactive component, which is used to provide an audio and video interactive channel between the commemorative coin self-service exchange device and the second communication interface.

3. The commemorative coin self-service exchange system according to claim 2, characterized in that: The interactive components include a camera, a speaker, a pickup, a microphone, and a proximity recognition sensor.

4. The commemorative coin self-service exchange system according to claim 1, characterized in that: The device also includes a data interaction module, which includes a card reading component and a credential component; the data interaction module includes a contactless card reading component, a contact card reading component, a barcode scanner and an ID card scanning component; the credential component includes a receipt printing component and a receipt recovery port.

5. The commemorative coin self-service exchange system according to claim 1, characterized in that: The transmission mechanism includes a commemorative coin extraction module, which includes an RFID tag reader, a QR code identifier or a barcode reader for identifying the RFID tag, QR code information or barcode information coated on the commemorative coin shell.

6. The commemorative coin self-service exchange system according to claim 1, characterized in that: The storage rack includes a base frame, a second driving device and a first positioning sensor; The base frame comprises a rotating shaft, an upper plate body, a lower plate body and a plurality of vertical positioning columns connecting the upper plate body and the lower plate body; The rotating shaft passes through the center of the upper and lower plates and is connected to a base fixed in the hollow cabinet; the storage compartments are arranged up and down according to their volume and are mounted on the vertical positioning columns; The second driving device is connected to the base frame via a synchronous pulley, and is used to drive the base frame to rotate around the rotating shaft; The first positioning sensor is arranged on the outer side of the base frame and is used for sensing the position status of the base frame.

7. The commemorative coin self-service exchange system according to claim 1, characterized in that: The transmission mechanism includes a vertical guide rail, a second positioning sensor, a retrieval trolley, a first driving device and a reader / writer; The retrieval trolley is slidably mounted on the vertical guide rail and comprises a commemorative coin retrieval device and a supporting plate device, wherein the commemorative coin retrieval device and the supporting plate device are used to clamp the commemorative coins placed in the receiving compartment to the retrieval trolley; The first driving device is used to control the retrieval trolley to slide to a preset position according to the received control instruction; The second positioning sensor is fixed on the vertical guide rail and is used to detect the position information of the access trolley; The reader / writer is located on the bottom surface of the supporting plate device and is used to read the information of the commemorative coins in the access trolley.

8. The commemorative coin self-service exchange system according to claim 7, characterized in that: The transmission mechanism also includes a photosensitivity detection device, a knock-back device and a timer; The timer is provided at the interface between the transmission mechanism and the outer side of the commemorative coin self-service exchange device, and is used to detect the storage status of the commemorative coins in the access trolley, and to generate a first trigger signal when the commemorative coins in the access trolley are not taken out within a preset time; The knock-back device is used to return the access trolley to a predetermined position according to the first trigger signal; The photosensitive detection device is set at a preset position, and is used to detect the storage status of the commemorative coins in the retrieval trolley, and generate a second trigger signal according to the detection result to control the commemorative coin retrieval device and the support plate device to recycle the commemorative coins in the retrieval trolley.

9. A commemorative coin exchange method applicable to the commemorative coin self-service exchange system according to any one of claims 1 to 8, characterized in that: The method comprises: Obtaining the user's identity information through the commemorative coin self-service exchange device, and retrieving the user's reservation information through the identity information; Obtaining user claim data according to the reservation information, and obtaining real-time inventory data in the commemorative coin self-service exchange device according to the claim data; generating service request data based on a comparison result between the claim data and the real-time inventory data, providing the service request data to a remote service interface, and establishing an audio and video communication window with the remote service interface; Verifying the identity information through the audio and video communication window, and generating a release instruction and an update instruction based on the verification result; The issuance instruction is provided to the corresponding commemorative coin self-service exchange device to complete the issuance of commemorative coins, and the real-time inventory data is updated through the update instruction.

10. The commemorative coin exchange method according to claim 9, characterized in that: Generating business request data according to the comparison result of the claim data and the real-time inventory data further comprises: When the quantity or type of the target commemorative coins in the real-time inventory data does not meet the requirements of the claim data, query the real-time inventory data and operating status of other commemorative coin self-service exchange devices within a preset range according to the location information of the commemorative coin self-service exchange device; According to the real-time inventory data and operating status of other commemorative coin self-service exchange devices, a collaborative prompt light output prompt signal is generated, and the collaborative prompt light output prompt signal is used to control the corresponding commemorative coin self-service exchange device to generate sound and light prompts to guide users to collect commemorative coins.

11. An electronic device comprising a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein: When the processor executes the computer program, the method according to claim 9 or 10 is implemented.

12. A computer-readable storage medium, characterized in that The computer-readable storage medium stores a computer program for causing a computer to execute the method according to claim 9 or 10.

13. A computer program product comprising a computer program / instructions, characterized in that When the computer program / instructions are executed by a processor, the steps of the method according to claim 9 or 10 are implemented.

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