Building surveillance systems

Abstract

[Subject] To provide a building monitoring system that can monitor a building in an unmanned manner without the need for the presence of an operator, and can suppress damage to the interior of the building. [Solution] The building monitoring system 1 includes: a visit robot 3 that is installed inside a building and monitors the interior of the building; and a management server 4 that is connected to the visit robot 3 via a communication line and manages the visit robot 3. When the visit robot 3 detects an abnormality occurring inside the building, the abnormality notification unit 341 notifies the management server 4 of the abnormality via the communication line. The management server 4 includes an abnormality notification unit 411 that notifies the manager of the abnormality when the abnormality is notified by the abnormality notification unit 341.

Description

Technical Field

[0001] The present invention relates to a building monitoring system for monitoring the interior of a building. Background Art

[0002] Conventionally, the real estate agency industry has proposed a system that enables free viewing (visiting) of the interior of a building. For example, in the real estate agency business support system described in Patent Document 1, a visiting robot is set up for a real estate property (building), and information such as the appearance and sound inside the building obtained by the visiting robot is sent to a customer terminal, so that the industry can conduct a building visit in an unmanned manner without having to appear in person.

[0003] Prior Art Documents

[0004] Patent Documents

[0005] Patent Document 1: Japanese Unexamined Patent Application Publication No. 2017-107272 Summary of the Invention

[0006] Problems to be Solved by the Invention

[0007] However, in the invention described in Patent Document 1, although it is possible to conduct a building visit in an unmanned manner, there is a problem that it cannot meet the needs of potential occupants who want to actually view the interior of the building to determine whether to move in.

[0008] And in order to meet the needs of potential occupants, when actually inviting them to visit the interior of the building, it is necessary for the industry to appear in person to monitor and suppress damage to the interior of the building.

[0009] An object of the present invention is to provide a building monitoring system that can monitor a building in an unmanned manner without the need for the industry to appear in person and can suppress damage to the interior of the building.

[0010] Means for Solving the Problems

[0011] The building monitoring system of the present invention is characterized by comprising: a building monitoring device provided inside the building for monitoring the interior of the building; and a management server connected to the building monitoring device via a communication line for managing the building monitoring device, wherein the building monitoring device includes a building monitoring device side control unit for controlling the building monitoring device, the building monitoring device side control unit includes an abnormality notification unit for notifying an abnormality to the management server via the communication line when an abnormality occurring inside the building is detected, the management server includes a management server side control unit for controlling the management server, and the management server side control unit includes an abnormality notification unit for notifying an abnormality to a manager when notified of an abnormality by the abnormality notification unit.

[0012] Since the control unit on the building monitoring device side has an abnormality notification unit that notifies an abnormality to the management machine via a communication line when an abnormality occurring inside the building is detected, and the control unit on the management server side has an abnormality notification unit that notifies the abnormality to the manager when notified of the abnormality by the abnormality notification unit, even when the building is leased without the presence of the operator, the manager can easily grasp abnormalities such as damage inside the building. Therefore, in the building monitoring system according to the present invention, there is no need for the operator to be present, and the building can be monitored in an unmanned manner, and damage inside the building can be suppressed.

[0013] Preferably, the building monitoring device is connected to the lock device of the building via a communication line, and the control unit on the building monitoring device side has a lock device determination unit that determines whether the lock device has been normally unlocked, and detects an abnormality occurring inside the building when it is determined that the lock device has not been normally unlocked.

[0014] Since the building monitoring device is connected to the lock device of the building via a communication line, and the control unit on the building monitoring device side has a lock device determination unit that determines whether the lock device has been normally unlocked, and detects an abnormality occurring inside the building when it is determined that the lock device has not been normally unlocked, for example, an unauthorized person who uses improper means such as picking instead of a user who can normally unlock the lock device, that is, a user permitted by the manager, can be detected as an abnormality by the lock device determination unit, and the security of the building can be improved.

[0015] Preferably, the building monitoring device has a reception unit for receiving the users of the building, and the control unit on the building monitoring device side has a reception execution unit that executes the reception of the reception unit when the lock device determination unit determines that the lock device has been normally unlocked.

[0016] Since the control unit on the building monitoring device side has a reception execution unit that executes the reception of the reception unit when the lock device determination unit determines that the lock device has been normally unlocked, the reception of the reception unit can be executed for a user who can normally unlock the lock device, that is, a user permitted by the manager. Here, as the content of the reception of the reception unit, for example, it can be adopted to explain the selling points of the building to the user, explain the selling points of the goods, etc. when there is a store in the building where goods are displayed, guide the user to patrol the inside of the building, or start the lighting or air conditioning provided in the building.

[0017] Preferably, the building monitoring device includes an imaging unit that captures images of the interior of the building. The control unit on the building monitoring device side includes: a storage unit that stores samples of the normal behavior patterns m of the users of the building; a behavior pattern acquisition unit that obtains the behavior patterns of the users of the building based on the images captured by the imaging unit; and a behavior pattern determination unit that compares the samples of the behavior patterns stored in the storage unit with the behavior patterns obtained by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are different.

[0018] Since the control unit on the building monitoring device side includes a behavior pattern determination unit that compares the samples of the normal behavior patterns of the users of the building with the behavior patterns obtained by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are different, for example, by previously storing the behavior patterns that follow the normal behavior of patrolling the interior of the building and the like as normal behavior patterns in the storage unit, it is possible to detect an intruder with a suspicious behavior pattern such as snooping around the interior of the building as an abnormality by the behavior pattern determination unit, and the security of the building can be improved.

[0019] Preferably, the building monitoring device includes an imaging unit that captures images of the interior of the building. The control unit on the building monitoring device side includes: a storage unit that stores samples of the abnormal behavior patterns of the users of the building; a behavior pattern acquisition unit that obtains the behavior patterns of the users of the building based on the images captured by the imaging unit; and a behavior pattern determination unit that compares the samples of the behavior patterns stored in the storage unit with the behavior patterns obtained by the behavior pattern acquisition unit to determine whether they are consistent, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are consistent.

[0020] Since the control unit on the building monitoring device side includes a behavior pattern determination unit that compares the samples of the abnormal behavior patterns of the users of the building with the behavior patterns obtained by the behavior pattern acquisition unit to determine whether they are consistent, and detects an abnormal behavior pattern that occurs inside the building when it is determined that they are consistent, thereby, for example, by previously storing the suspicious behavior patterns such as snooping around the interior of the building as abnormal behavior patterns in the storage unit, it is possible to detect an intruder with a suspicious behavior pattern as an abnormality by the behavior pattern determination unit, and the security of the building can be improved.

[0021] Preferably, the control unit on the management server side includes: a management-side reservation management unit that manages management-side reservation information including a use start time and a use end time set by reservation; an instruction generation unit that generates an instruction for the building monitoring device based on the management-side reservation information; and an instruction transmission unit that transmits the instruction to the building monitoring device via a communication line. The control unit on the building monitoring device side includes: an instruction reception unit that receives an instruction from the instruction transmission unit, and an instruction execution unit that performs a specified action according to the instruction received by the instruction reception unit.

[0022] The control unit on the building monitoring device side includes an instruction reception unit that receives an instruction from the instruction transmission unit and an instruction execution unit that performs a specified action according to the instruction received by the instruction reception unit. Thus, by performing an action based on an appropriate instruction, it is possible to prompt a user who is patrolling the interior of the building. Therefore, for example, the building monitoring device can notify the user of the use end time, thereby suppressing the overuse of time, shortening the vacant time until the reservation of the next user, and improving the utilization efficiency of the building.

[0023] Preferably, the instruction generation unit generates a notification instruction for notifying the use end time based on the management-side reservation information, and the instruction execution unit notifies the user of the use end time according to the notification instruction.

[0024] Since the instruction execution unit notifies the user of the use end time according to the notification instruction, the building monitoring device can suppress the overuse of time by notifying the user of the use end time, shorten the vacant time until the reservation of the next user, and improve the utilization efficiency of the building.

[0025] Preferably, the management-side reservation management unit manages management-side reservation information including the reservation status after the use end time. The instruction generation unit generates an extension instruction for notifying whether the use time can be extended according to the management-side reservation information, and the instruction execution unit notifies the user whether the extension is possible according to the extension instruction.

[0026] Since the instruction execution unit notifies the user whether the extension is possible according to the extension instruction, when there is a vacant reservation after the use end time, it is possible to notify the user that the extension is possible. And when there is no vacant reservation after the use end time, it is possible to notify the user that the extension is not possible.

[0027] Preferably, the building monitoring device includes an input reception unit that receives an input of an extension application from a user. The building monitoring device side control unit includes an application transmission unit that transmits the extension application to the management server via a communication line when the input reception unit receives the input of the extension application. The management server side control unit includes an application reception unit that receives the extension application transmitted from the application transmission unit. The management side reservation management unit changes the usage end time and updates the management side reservation information according to the extension application received by the application reception unit.

[0028] Since the management server side control unit includes an application reception unit that receives the extension application transmitted from the application transmission unit, and the management side reservation management unit changes the usage end time and updates the management side reservation information according to the extension application received by the application reception unit, extension processing can be performed according to the extension application from the user.

[0029] Preferably, the building monitoring device includes a presence detection unit that detects the presence of an internal user in the building. The building monitoring device side control unit includes a presence notification unit that notifies the management server of the presence of the user via a communication line when the presence detection unit detects the presence of the user. The management server side control unit includes a presence management unit that manages the presence information of the user notified by the presence notification unit. The instruction generation unit generates a warning instruction to notify the user of a warning when there is still a user present after the usage end time according to the management side reservation information and the presence information. The instruction execution unit notifies the user that the usage end time has passed according to the warning instruction.

[0030] Since the instruction generation unit generates a warning instruction to notify the user of a warning when there is still a user present after the usage end time according to the management side reservation information and the presence information, and the instruction execution unit notifies the user that the usage end time has passed according to the warning instruction, it is possible to reliably notify the user that the usage time has exceeded. BRIEF DESCRIPTION OF THE DRAWINGS

[0031] FIG. 1 is a schematic structural diagram of a building monitoring system according to an embodiment of the present invention.

[0032] FIG. 2 is a functional block diagram of a tour robot and a management server in the schematic structure of the building monitoring system.

[0033] FIG. 3 is a flowchart showing the operation of the building monitoring system.

[0034] FIG. 4 is a flowchart showing the behavior pattern determination process.

[0035] FIG. 5 is a flowchart showing the extension notification process.

[0036] FIG. 6 is a flowchart showing the warning process.

[0037] FIG. 7 is a functional block diagram of a management server, a customer attraction server, and a site controller in a schematic configuration of a building monitoring system.

[0038] FIG. 8 is a flowchart showing the operations of the management server, the customer attraction server, and the site controller. DETAILED DESCRIPTION

[0039] Hereinafter, an embodiment of the present invention will be described with reference to the accompanying drawings.

[0040] FIG. 1 is a schematic configuration diagram of a building monitoring system according to an embodiment of the present invention.

[0041] As shown in FIG. 1, the building monitoring system 1 includes: a tour robot 3 provided inside a building 2; a management server 4 that manages the building 2 and the tour robot 3; a terminal device 5 such as a mobile phone, a smart phone, and a personal computer held by a visitor (user) who intends to visit (use) the building 2 as a user input unit; a plurality of customer attraction servers 6 that attract visitors and make reservations for tours of the building 2; and a site controller 7 that synchronizes reservation information between the management server 4 and the customer attraction servers 6. The building 2, the tour robot 3, the management server 4, the terminal device 5, the customer attraction servers 6, and the site controller 7 are communicably connected via the Internet 8, which is a public network serving as a communication line.

[0042] The building 2 has a plurality of rooms 20, and each room 20 is provided with an entrance / exit 21 and a lock device 22 for locking and unlocking the entrance / exit 21. The lock device 22 can be unlocked by an unlocking key such as an optical code such as a password, a barcode, and a two-dimensional code (QR code (registered trademark)) issued by the site controller 7 to the terminal device 5 of the visitor. This unlocking key is randomly changed each time it is used, and a visitor who has made a reservation within that time can use the unique unlocking key to unlock the lock device 22. Each room 20 is equipped with a communication terminal device 23 such as a modem or a router connected via a LAN (Local Area Network). The communication terminal device 23 is connected to the management server 4 via the Internet 8.

[0043] Here, the management server 4 manages a plurality of buildings 2 and corresponds to the specifications of the lock devices 22 of the rooms 20 in each building 2. Further, the site controller 7 corresponds to the specifications of the lock devices 22 of the rooms 20 in each building 2 managed by the management server 4. In other words, the site controller 7 can issue an unlocking key corresponding to the lock device 22 of the room 20 in each building 2.

[0044] In addition, in this embodiment, the unlocking key uses a password or a barcode, etc., but biometric authentication such as face authentication, fingerprint authentication, or retina authentication can also be used. Any form can be used as long as it can unlock the lock device 22.

[0045] Moreover, the venue controller 7 enables the reservation information between the multiple management servers 4 and the multiple customer attraction servers 6 to be synchronized.

[0046] The guided tour robot 3 is configured to be able to be set inside the building 2 and is a portable device with portability. When the guided tour robot 3 conducts a tour of the building 2, it is moved into the interior of the building 2 by a real estate agency that manages the building 2. And when an occupancy agreement is concluded in the building 2, the guided tour robot 3 is removed from the interior of the building 2 by the real estate agency that manages the building 2.

[0047] Since the guided tour robot 3 is configured to be able to be set inside the building 2 and has portability, it can be pre-set in the building 2 that a visitor intends to visit before the tour. When an occupancy agreement is concluded, the guided tour robot 3 can be easily removed.

[0048] In addition, in this embodiment, although the guided tour robot 3 has portability, it may not have portability and can be pre-set inside the building 2.

[0049] Visitors can use the terminal device 5 to access the management server 4 or the customer attraction server 6 via the Internet 8, search for rooms 20 they intend to visit, specify the usage time, and execute the reservation for the tour. After the management server 4 or the customer attraction server 6 accepts the reservation from the visitor, it sends reservation information including the visitor who has reserved the room 20 and the reservation date and time (start time and end time of usage) to the venue controller 7.

[0050] Figure 2 is a functional block diagram of the guided tour robot and the management server in the schematic structure of the building monitoring system.

[0051] The guided tour robot 3 functions as a building monitoring device for monitoring the interior of the building 2. As shown in Figure 2, it includes a photographing unit 31, a touch screen 32, a presence detection unit 33, and a control unit 34 as the control unit on the side of the building monitoring device.

[0052] The photographing unit 31 photographs the image inside the room 20. As this photographing unit 31, for example, a CCD (Charge Coupled Device) camera or the like can be used.

[0053] The touch screen 32 accepts the input of information in response to the operation of the visitor and provides the visitor with specified information in the form of an image.

[0054] The presence detection unit 33 detects the presence of visitors inside the room 20. As the presence detection unit 33, in addition to, for example, a human sensor, the presence of visitors can also be detected using the images captured by the imaging unit 31.

[0055] The control unit 34 is composed of a CPU (Central Processing Unit) and a memory, etc., and performs information processing according to a predetermined program stored in the memory. The control unit 34 includes an abnormality notification unit 341, a lock device determination unit 342, a reception execution unit 343, a behavior pattern acquisition unit 344, a behavior pattern determination unit 345, an instruction reception unit 346, an instruction execution unit 347, an application transmission unit 348, a presence notification unit 349, and a storage unit 350.

[0056] Here, the storage unit 350 stores in advance a plurality of samples of the normal behavior patterns of the visitors in the room 20. Specifically, the storage unit 350 stores, for example, the behavior patterns of normal use such as patrolling the interior of the building as the normal behavior patterns.

[0057] In addition, although the storage unit 350 in the present embodiment is composed of the memory of the control unit 34, it may also be composed of an HDD (Hard Disk Drive) or a NAS (Network Attached Storage), etc., or may be composed of a cloud service.

[0058] Moreover, although each function of the control unit 34 is executed according to the program stored in the storage unit 350, it may also be composed of independent machines respectively, or may be composed of cloud computing.

[0059] When the abnormality notification unit 341 detects an abnormality occurring inside the room 20, it notifies the management server 4 of the abnormality via the Internet 8.

[0060] The lock device determination unit 342 determines whether the lock device 22 has been normally unlocked, and when it is determined that it has been normally unlocked, it detects an abnormality occurring inside the room 20.

[0061] When the lock device determination unit 342 determines that the lock device 22 has been normally unlocked, the reception execution unit 343 executes the reception on the touch screen 32. Specifically, the control unit 34 causes the display screen of the touch screen 32 to display the selling points of the room 20 and starts to explain to the visitors.

[0062] In this way, the touch screen 32 functions as a reception unit for receiving the visitors in the room 20.

[0063] In addition, although the reception unit uses a touch screen 32 in this embodiment, it can also be only voice. For example, in the case of a store where goods are displayed in the room 20, the selling points of the goods can be explained to the user, a moving mechanism that can move freely in the room 20 can be installed on the visiting robot 3 to guide the visitor to inspect the interior of the room 20, and the lighting and / or air conditioner installed in the room 20 can also be connected via a communication line to automatically start the lighting and / or air conditioner. And when it is a store where goods are displayed in the room 20, the reception unit can have a settlement function for enabling the user to purchase goods. In short, the reception unit can adopt any form as long as it can receive the visitors to the building.

[0064] The behavior pattern acquisition unit 344 acquires the behavior pattern of the visitors in the room 20 based on the images captured by the imaging unit 31.

[0065] The behavior pattern determination unit 345 compares a plurality of samples of the behavior pattern stored in the storage unit 350 with the behavior pattern acquired by the behavior pattern acquisition unit 344 to determine whether they are different. When it is determined that they are different, an abnormality occurring inside the room 20 is detected.

[0066] In this way, in this embodiment, when the abnormality notification unit 341 detects an abnormality occurring inside the room 20 by the lock device determination unit 342 and when the abnormality notification unit 341 detects an abnormality occurring inside the room 20 by the behavior pattern determination unit 345, the abnormality is notified to the management server 4 via the Internet 8.

[0067] In contrast, for example, the sound inside the room 20 can be collected by a sound collection unit such as a microphone, and based on the collected sound, it can be determined whether damage or the like has occurred inside the room 20. When it is determined that damage or the like has occurred inside the room 20, an abnormality occurring inside the room 20 is detected. In short, as long as the abnormality notification unit can notify an abnormality to the management machine via a communication line when an abnormality occurring inside the building is detected.

[0068] The instruction reception unit 346 receives an instruction from the management server 4.

[0069] The instruction execution unit 347 executes a prescribed action according to the instruction received by the instruction reception unit 346. The prescribed action will be described in detail later.

[0070] The application sending unit 348 sends an extension application for the visitor to extend the visiting time (usage time) to the management server 4. Specifically, when the application sending unit 348 accepts the input of the extension application made by the visitor via the touch screen 32, the extension application is sent to the management server 4 via the Internet 8.

[0071] When the presence notification unit 349 detects the presence of a visitor detected by the presence detection unit 33, it notifies the management server 4 of the presence of the visitor via the Internet 8.

[0072] The management server 4 includes a control unit 41 as a control unit on the management server side.

[0073] The control unit 41 is composed of a CPU (Central Processing Unit), a memory, etc., and performs information processing according to a specified program stored in the memory. The control unit 41 includes an abnormality notification unit 411, a reservation management unit 412 as a management side reservation management unit, an instruction generation unit 413, an instruction transmission unit 414, an application reception unit 415, a presence management unit 416, a storage unit 417, and a lock setting unit 418.

[0074] When the abnormality notification unit 411 is notified of an abnormality by the abnormality notification unit 341, it notifies the manager of the abnormality. Specifically, the abnormality notification unit 411 notifies the manager of the abnormality via a display device (not shown) connected to the management server 4.

[0075] The reservation management unit 412 stores and manages the management side reservation information including the visit start time (usage start time) and the visit end time (usage end time) set by reservation in the storage unit 417.

[0076] The instruction generation unit 413 generates instructions for the tour robot 3 based on the management side reservation information. Specifically, the instruction generation unit 413 generates various instructions such as a notification instruction for notifying the visit end time, an extension instruction for notifying whether the visit time that matches the reservation status can be extended, and a warning instruction for warning the visitor when there is still a visitor after the visit end time.

[0077] The instruction transmission unit 414 transmits instructions to the tour robot 3 via the Internet 8.

[0078] The application reception unit 415 receives an extension application sent from the application transmission unit 348 of the tour robot 3. Then, the reservation management unit 412 changes the visit end time according to the extension application received by the application reception unit 415 and updates the management side reservation information.

[0079] The presence management unit 416 stores and manages the presence information of the visitor notified by the presence notification unit 349 in the storage unit 417.

[0080] In addition, although the storage unit 417 is composed of the memory of the control unit 41, it can also be composed of an HDD, a NAS, etc., or can be composed of a cloud service.

[0081] Furthermore, although each function of the control unit 41 is executed according to the program stored in the storage unit 417, it may also be constituted by independent machines respectively, or may be constituted by cloud computing.

[0082] The lock setting unit 418 sets the lock device 22 of the room 20.

[0083] Specifically, when the visit start time included in the management-side reservation information arrives, or slightly before the visit start time (for example, 10 minutes before the visit start time), the lock setting unit 418 sets the unlocking key corresponding to the management-side reservation information in the lock device 22 of the room 20.

[0084] Furthermore, when the visit end time included in the management-side reservation information has passed, or slightly after the visit end time (for example, 10 minutes after the visit end time), the lock setting unit 418 sets an unlocking key different from the unlocking key corresponding to the management-side reservation information in the lock device 22 of the room 20.

[0085] Figure 3 is a flowchart showing the operation of the building monitoring system.

[0086] The building monitoring system 1 executes the processes of steps ST1 to 10 according to a prescribed program stored in the memory, as shown in Figure 3.

[0087] In addition, the operations of the tour robot 3 and the management server 4 are summarized in Figure 3 as the operations of the building monitoring system 1, and are described using a common flowchart.

[0088] First, the lock device determination unit 342 of the tour robot 3 determines whether the lock device 22 has been unlocked (step ST1).

[0089] When it is determined in step ST1 that the lock device 22 has not been unlocked, the lock device determination unit 342 repeatedly executes the process of step ST1.

[0090] In contrast, when it is determined in step ST1 that the lock device 22 has been unlocked, the lock device determination unit 342 determines whether the lock device 22 has been normally unlocked (step ST2).

[0091] When it is determined in step ST2 that the lock device 22 has not been normally unlocked, the control unit 34 executes the intrusion abnormality notification process of step ST10 described later. The intrusion abnormality notification process of step ST10 will be described in detail later.

[0092] In contrast, when it is determined in step ST2 that the lock device 22 has been normally unlocked, the lock device determination unit 342 executes an inquiry to the management server 4 via the Internet 8, and acquires the management-side reservation information from the storage unit 417 of the management server 4 (step ST3).

[0093] Here, the management-side reservation information stored in the storage unit 417 of the management server 4 includes the visit start time and the visit end time set by the reservation of the visitor, and is managed by the reservation management unit 412 and stored in the storage unit 417.

[0094] After obtaining the management-side reservation information from the storage unit 417 of the management server 4, the control unit 34 determines whether the time when the lock device 22 is normally unlocked is after the visit start time according to the management-side reservation information (step ST4).

[0095] When it is determined in step ST4 that it is not after the visit start time, the control unit 34 executes the intrusion abnormality notification process of step ST10 described later. The intrusion abnormality notification process of step ST10 will be described in detail later.

[0096] In contrast, when it is determined in step ST4 that it is after the visit start time, that is, when it is determined by the lock device determination unit 342 that the lock device 22 has been normally unlocked after the visit start time, the reception execution unit 343 executes the reception using the touch screen 32 (step ST5: reception execution process). Specifically, the control unit 34 causes the display screen of the touch screen 32 to display the selling points of the room 20 and starts to explain to the visitor.

[0097] Moreover, after starting the reception execution process, the control unit 34 executes the behavior pattern determination process of step ST6 and the extended notification process of step ST7.

[0098] In addition, the behavior pattern determination process of step ST6 and the extended notification process of step ST7 will be described in detail later.

[0099] After executing the extended notification process of step ST7, the control unit 34 determines whether the current time is after the visit end time (step ST8).

[0100] When it is determined in step ST8 that it is not after the visit end time, the control unit 34 repeatedly executes the processes after step ST5 described above.

[0101] In contrast, when it is determined in step ST8 that it is after the visit end time, the control unit 34 executes the alarm process of step ST9.

[0102] In addition, the alarm process of step ST9 will be described in detail later.

[0103] Also, in the case where it is determined in step ST2 that the lock device 22 has not been unlocked normally, and in the case where it is determined in step ST4 that it is not after the start time of the visit, as described above, the control unit 34 executes the intrusion abnormality notification process in step ST10. In other words, the control unit 34 executes the intrusion abnormality notification process in step ST10 when detecting an abnormality occurring inside the room 20.

[0104] In the intrusion abnormality notification process of step ST10, the abnormality notification unit 341 notifies the management server 4 of the abnormality via the Internet 8.

[0105] Then, when the abnormality notification unit 411 of the management server 4 is notified of the abnormality by the abnormality notification unit 341, it notifies the administrator of the abnormality. Specifically, the abnormality notification unit 411 notifies the administrator of the abnormality via a display device (not shown) connected to the management server 4.

[0106] <Behavior pattern determination process>

[0107] FIG. 4 is a flowchart showing the behavior pattern determination process.

[0108] The control unit 34 executes the behavior pattern determination process of steps ST11 to ST13 as shown in FIG. 4 according to a prescribed program stored in the memory.

[0109] In the behavior pattern determination process, the behavior pattern acquisition unit 344 acquires the behavior pattern of the visitor in the room 20 based on the image captured by the imaging unit 31 (step ST11).

[0110] After acquiring the behavior pattern of the visitor in the room 20 in step ST11, the behavior pattern determination unit 345 compares a plurality of samples of the behavior pattern stored in the storage unit 350 with the behavior pattern acquired by the behavior pattern acquisition unit 344 to determine whether they are different (step ST12).

[0111] When it is determined in step ST12 that they are not different, the control unit 34 terminates the behavior pattern determination process.

[0112] In contrast, when it is determined in step ST12 that they are different, the control unit 34 executes the behavior abnormality notification process in step ST13. In other words, the control unit 34 executes the behavior abnormality notification process in step ST13 when detecting an abnormality occurring inside the room 20.

[0113] In the behavior abnormality notification process of step ST13, the abnormality notification unit 341 notifies the management server 4 of the abnormality via the Internet 8.

[0114] Then, when the abnormality notification unit 411 of the management server 4 is notified of an abnormality by the abnormality notification unit 341, it notifies the manager of the abnormality. Specifically, the abnormality notification unit 411 notifies the manager of the abnormality via a display device (not shown) connected to the management server 4.

[0115] <Extended Notification Process>

[0116] Figure 5 is a flowchart showing the extended notification process.

[0117] The control unit 41 of the management server 4 executes the extended notification process of steps ST21 to ST29 as shown in Figure 5 according to a prescribed program stored in the memory.

[0118] In the extended notification process, the control unit 41 determines whether the time has passed a time i minutes (a time set by the manager, for example, 10 minutes) before the visit end time (step ST21).

[0119] If it is determined in step ST21 that the time has passed, the control unit 41 acquires the management-side reservation information from the storage unit 417 (step ST22).

[0120] After acquiring the management-side reservation information from the storage unit 417, the control unit 41 investigates whether there is an available time of more than a prescribed time (for example, 30 minutes) after the visit end time based on this management-side reservation information, and determines whether the visit time can be extended (step ST23).

[0121] If it is determined in step ST23 that the visit time can be extended, the instruction generation unit 413 generates an instruction for the visit robot 3 based on the management-side reservation information. Specifically, the instruction generation unit 413 generates an extension instruction indicating whether the visit time can be extended according to the reservation status (step ST24). Specifically, the instruction generation unit 413 generates, as the extension instruction: the availability information of "the visit time can be extended" as the information indicating that the visit time can be extended, and the extension time information of "the maximum extension is 2 hours" as the extendable time.

[0122] Then, the instruction sending unit 414 sends the extension instruction to the visit robot 3 via the Internet 8.

[0123] After that, the instruction receiving unit 346 of the visit robot 3 receives the extension instruction from the management server 4.

[0124] Then, the instruction execution unit 347 performs a prescribed action according to the extension instruction received by the instruction receiving unit 346. Specifically, the instruction execution unit 347 causes the display screen of the touch panel 32 to display information such as "the visit time can be extended", "the maximum extension is 2 hours", and "please apply for extension from the screen in case of extension" to notify the visitors (step ST25).

[0125] After notifying the visitor that the visiting time can be extended, the control unit 34 determines whether an input of an extension application by the visitor via the touch panel 32 has been accepted (step ST26).

[0126] In the case where it is determined in step ST26 that an input of an extension application by the visitor has been accepted, the application sending unit 348 sends an extension application for the visitor to extend the visiting time to the management server 4. In other words, when an input of an extension application by the visitor via the touch panel 32 has been accepted, the application sending unit 348 sends the extension application to the management server 4 via the Internet 8. Therefore, in the present embodiment, the touch panel 32 functions as an input acceptance unit for accepting an input of an extension application by the visitor.

[0127] When the extension application is sent by the application sending unit 348, the application receiving unit 415 of the management server 4 receives the extension application sent from the application sending unit 348 of the visiting robot 3. Then, the reservation management unit 412 changes the visiting end time according to the extension application received by the application receiving unit 415, and updates the management-side reservation information (step ST27). After that, the visiting robot 3 and the management server 4 terminate the extension notification process.

[0128] On the other hand, in the case where it is determined in step ST26 that an input of an extension application by the visitor has not been accepted (the case where the visitor selects not to extend the visiting time, or the case where no operation on the touch panel 32 is detected during the specified time period, etc.), the application sending unit 348 sends a non-extension application to the management server 4 instead of the extension application for the visitor to extend the visiting time.

[0129] When the non-extension application is sent by the application sending unit 348, the application receiving unit 415 of the management server 4 receives the non-extension application sent from the application sending unit 348 of the visiting robot 3. Then, the instruction generation unit 413 generates an instruction for the visiting robot 3 according to the management-side reservation information. Specifically, the instruction generation unit 413 generates a notification instruction for notifying the visiting end time (step ST28).

[0130] Then, the instruction sending unit 414 sends the notification instruction to the visiting robot 3 via the Internet 8.

[0131] After that, the instruction receiving unit 346 of the visiting robot 3 receives the notification instruction from the management server 4.

[0132] Then, the instruction execution unit 347 executes a prescribed action according to the notification instruction received by the instruction reception unit 346. Specifically, the instruction execution unit 347 causes the display screen of the touch panel 32 to display the information "There are still i minutes left until the end of the visit", and notifies the visitor of the end time of the visit (step ST29). After that, the tour robot 3 and the management server 4 terminate the extended notification process.

[0133] In addition, as a means of notifying the visitor of the end time of the visit, in addition to notifying by displaying on the display screen of the touch panel 32, for example, an alarm can be activated for notification, or the lighting in the room 20 can be gradually dimmed for notification.

[0134] <Warning Process>

[0135] Figure 6 is a flowchart showing the warning process.

[0136] The control unit 41 of the management server 4 executes the warning process of steps ST31 to 35 as shown in Figure 6 according to a prescribed program stored in the memory.

[0137] In the warning process, when the presence notification unit 349 of the tour robot 3 detects the presence of a visitor by the presence detection unit 33, it notifies the management server 4 of the presence of the visitor via the Internet 8 (step ST31).

[0138] When the presence of the visitor is notified to the management server 4 via the Internet 8 in step ST31, the presence management unit 416 of the management server 4 stores the presence information of the visitor notified by the presence notification unit 349 in the storage unit 417 for management.

[0139] Then, the control unit 41 of the management server 4 determines whether there is a visitor in the room 20 after the end time of the visit according to the presence information stored in the storage unit 417 (step S32).

[0140] When it is determined in step S32 that there is a visitor in the room 20 after the end time of the visit, the instruction generation unit 413 generates an instruction for the tour robot 3 according to the management-side reservation information. Specifically, the instruction generation unit 413 generates a warning instruction for notifying the visitor of the warning (step ST33).

[0141] Then, the instruction sending unit 414 sends the warning instruction to the tour robot 3 via the Internet 8.

[0142] After that, the instruction reception unit 346 of the tour robot 3 receives the warning instruction from the management server 4.

[0143] Then, the instruction execution unit 347 executes a prescribed action according to the warning instruction received by the instruction reception unit 346. Specifically, the instruction execution unit 347 causes the display screen of the touch panel 32 to display the message "The visit end time has ended", and notifies the visitor that the visit end time has ended (step ST34). Further, the instruction execution unit 347 captures an image of the interior of the room 20 by the imaging unit 31 and stores it in the storage unit 350 (step ST35). Thereafter, the tour robot 3 and the management server 4 terminate the extended notification process.

[0144] FIG. 7 is a functional block diagram showing the functions of the management server, the customer attraction server, and the venue controller in the schematic configuration of the building monitoring system.

[0145] The customer attraction server 6 includes a control unit 61 as a control unit on the customer attraction server side.

[0146] The control unit 61 is composed of a CPU, a memory, etc., and executes information processing according to a prescribed program stored in the memory. The control unit 61 includes a reservation management unit 611 as a customer attraction side reservation management unit and a storage unit 612.

[0147] The reservation management unit 611 stores and manages the customer attraction side reservation information including the visit start time and the visit end time set by reservation in the storage unit 612.

[0148] The venue controller 7 functions as an information processing device for setting the visit time for the visitor to use the room 20, and includes a control unit 71 as a control unit on the information processing device side.

[0149] The control unit 71 is composed of a CPU, a memory, etc., and executes information processing according to a prescribed program stored in the memory. The control unit 71 includes a reservation management unit 711, a synchronization control unit 712, a key issuance unit 713, and a storage unit 714.

[0150] The reservation management unit 711 stores and manages the information processing device side reservation information including the visit start time and the visit end time set by reservation in the storage unit 714.

[0151] The synchronization control unit 712 synchronizes the reservation information (management side reservation information and customer attraction side reservation information) between the management server 4 and the customer attraction server 6.

[0152] The key issuance unit 713 issues an unlocking key corresponding to the lock device 22 of the room 20 in each building 2.

[0153] In addition, although the storage units 612 and 714 are constituted by the memories of the control units 61 and 71, they may also be constituted by an HDD, a NAS, etc., or may be constituted by a cloud service.

[0154] Moreover, although the functions of the control units 61 and 71 are executed according to the programs stored in the storage units 612 and 714, they may also be constituted by independent machines or by cloud computing respectively.

[0155] FIG. 8 is a flowchart showing the operations of the management server, the customer attraction server, and the venue controller.

[0156] Each of the control units 41, 61, and 71 of the management server 4, the customer attraction server 6, and the venue controller 7 executes various processes of steps ST41 to 45, 61 to 63, and 71 to 74 according to the prescribed programs stored in the memory, as shown in FIG. 8.

[0157] As described above, the visitor can access the management server 4 or the customer attraction server 6 via the Internet 8 using the terminal device 5, search for the room 20 that they are interested in visiting, specify the usage time, and make a reservation for the visit.

[0158] In addition, in the present embodiment, although it is configured such that the visitor can access the management server 4 or the customer attraction server 6 via the Internet 8 using the terminal device 5, search for the room 20 that they are interested in visiting, specify the usage time, and make a reservation for the visit, it may also be configured such that only one of the management server 4 and the customer attraction server 6 makes the reservation for the visit.

[0159] After the reservation management unit 412 of the management server 4 receives the reservation from the visitor, it inputs the management-side reservation information including the visitor who has reserved the room 20 and the reservation date and time into the storage unit 417 for storage, and sends the management-side reservation information to the venue controller 7 via the Internet 8 (step ST41).

[0160] Moreover, after the reservation management unit 611 of the customer attraction server 6 receives the reservation from the visitor, it inputs the management-side reservation information including the visitor who has reserved the room 20 and the reservation date and time into the storage unit 612 for storage, and sends the customer-attraction-side reservation information to the venue controller 7 via the Internet 8 (step ST61).

[0161] When the reservation information is sent from the management server 4 or the customer attraction server 6, the reservation management unit 711 of the venue controller 7 receives the reservation information (step ST71).

[0162] After the reservation management unit 711 of the venue controller 7 receives the reservation information from the management server 4 or the customer attraction server 6, it inputs the reservation information as the information processing device-side reservation information into the storage unit 714 for storage (step ST72). In other words, the reservation management unit 711 functions as an information acquisition unit that obtains the update of the customer-attraction-side reservation information of the customer attraction server 6 and the update of the management-side reservation information of the management server 4.

[0163] Then, the synchronization control unit 712 of the venue controller 7 sends the information processing device side reservation information stored in the storage unit 714 to the management server 4 and the customer attraction server 6, synchronizing the reservation information between the management server 4 and the customer attraction server 6 (step ST73).

[0164] After receiving the reservation information from the venue controller 7 (step ST42), the reservation management unit 412 of the management server 4 inputs the reservation information as management side reservation information into the storage unit 417 for storage, thereby updating the management side reservation information stored in the storage unit 417 (step ST43).

[0165] Moreover, after receiving the reservation information from the venue controller 7 (step ST62), the reservation management unit 611 of the customer attraction server 6 inputs the reservation information as customer attraction side reservation information into the storage unit 612 for storage, updating the customer attraction side reservation information stored in the storage unit 612 (step ST63).

[0166] By executing each of these steps, the reservation information stored in the management server 4 and all the customer attraction servers 6 becomes consistent.

[0167] After sending the information processing device side reservation information stored in the storage unit 714 to the management server 4 and the customer attraction server 6, the key issuance unit 713 of the venue controller 7 issues an unlocking key corresponding to the lock device 22 of the room 20 involved in the information processing device side reservation information, and sends the unlocking key in association with the information processing device side reservation information to the management server 4 and the terminal device 5 of the visitor (step ST74). In other words, when the reservation management unit 711 obtains an update of the customer attraction side reservation information, the key issuance unit 713 issues an unlocking key for opening the lock device 22 of the room 20.

[0168] After receiving the unlocking key from the venue controller 7 (step ST44), the reservation management unit 412 of the management server 4 stores the unlocking key as the unlocking key corresponding to the management side reservation information stored in the storage unit 417 according to the information processing device side reservation information associated with the unlocking key.

[0169] Then, when the visit start time included in the management side reservation information arrives, or slightly before the visit start time (for example, 10 minutes before the visit start time), the lock setting unit 418 of the management server 4 sets the unlocking key corresponding to the management side reservation information to the lock device 22 of the room 20 (step ST45). Thereby, the visitor can use the unlocking key sent from the venue controller 7 to open the lock device 22 of the room 20 and enter the room 20.

[0170] In addition, when the lock setting unit 418 of the management server 4 has passed the visit end time included in the management-side reservation information, or slightly after the visit end time (for example, 10 minutes after the visit end time), a key for unlocking different from the unlocking key corresponding to the management-side reservation information is set for the lock device 22 of the room 20. Thus, the visitor cannot enter the room 20 again.

[0171] According to such an embodiment of the present invention, the following functions / effects can be achieved.

[0172] (1) Since the control unit 34 includes an abnormality notification unit 341 that notifies the management server 4 of an abnormality via the Internet 8 when an abnormality occurring inside the building 2 is detected, and the control unit 41 includes an abnormality notification unit 411 that notifies the manager of the abnormality when notified of the abnormality by the abnormality notification unit 341, even when there is no operator present for a visit to the building 2, the manager can easily grasp abnormalities such as damage inside the building 2. Therefore, according to the building monitoring system 1, it is possible to monitor the building 2 in a non-attended manner without the need for an operator to go out, and it is possible to suppress damage inside the building 2.

[0173] (2) Since the control unit 34 includes a lock device determination unit 342 that determines whether the lock device 22 has been normally unlocked and detects an abnormality occurring inside the building 2 when it is determined that the lock device 22 has not been normally unlocked, for example, an unauthorized person who uses improper means such as lock-picking instead of a user who can normally unlock the lock device 22, that is, a user permitted by the manager, can be detected as an abnormality by the lock device determination unit 342, and the security of the building 2 can be improved.

[0174] (3) Since the control unit 34 includes a reception execution unit 343 that executes the reception on the touch screen 32 when it is determined by the lock device determination unit 342 that the lock device 22 has been normally unlocked, reception using the touch screen 32 is executed for a visitor who can normally unlock the lock device 22, that is, a visitor permitted by the manager.

[0175] (4) Since the control unit 34 includes a behavior pattern determination unit 345 that compares a sample of the normal behavior pattern of a visitor to the building 2 with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormality occurring inside the building 2 when it is determined that they are different, it is possible to detect an intruder with a suspicious behavior pattern such as snooping inside the building 2 as an abnormality by the behavior pattern determination unit 345, and the security of the building 2 can be improved.

[0176] (5) Since the control unit 34 includes an instruction receiving unit 346 that receives instructions from the instruction sending unit 414 and an instruction execution unit 347 that performs a specified action according to the instructions received by the instruction receiving unit 346, it is possible to motivate the user who is patrolling the interior of the building 2 by performing an action based on an appropriate instruction.

[0177] (6) Since the instruction execution unit 347 notifies the visitor of the visit end time according to the notification instruction, the tour robot 3 can suppress the visit time from exceeding by notifying the visitor of the visit end time, can shorten the idle time until the next visitor's reservation, and can improve the efficiency of the visit to the building 2.

[0178] (7) Since the instruction execution unit 347 can notify the visitor whether an extension is possible according to the extension instruction, when there is an idle time in the reservation after the visit end time, it is possible to notify the visitor that an extension is possible. And when there is no idle time in the reservation after the visit end time, it is possible to notify the visitor that an extension is not possible.

[0179] (8) Since the control unit 41 includes an application receiving unit 415 that receives an extension application sent from the application sending unit 348, and the reservation management unit 412 changes the visit end time and updates the management side reservation information according to the extension application received by the application receiving unit 415, it is possible to perform an extension process according to the visitor's extension application.

[0180] (9) Since the instruction generation unit 413 can generate a warning instruction for notifying the visitor of a warning according to the management side reservation information and the occupancy information when there are still visitors after the visit end time, and the instruction execution unit 347 notifies the visitor that the visit end time has passed according to the warning instruction, it is possible to reliably notify the visitor that the visit time has exceeded.

[0181] (10) Since the venue controller 7 is connected to the management server 4 and the customer attraction server 6 via the Internet 8, the reservation management unit 711 obtains the update of the customer attraction side reservation information received by the terminal device 5 for the customer attraction server 6 and the update of the management side reservation information of the management server 4, and the synchronization control unit 712 synchronizes these management side reservation information and customer attraction side reservation information, it is possible to prevent double booking (overbooking) of the reservation for the room 20 and improve the reliability of the reservation. And since the management server 4 and the customer attraction server 6 do not need to synchronize the reservation information with each other, it is possible to suppress the load on the server.

[0182] (11) Since the venue controller 7 is equipped with a key issuance unit 713 that issues an unlocking key for unlocking the lock device 22 of the room 20 according to the update of the customer attraction side reservation information, it is possible to issue an unlocking key to the visitor even for a reservation from the customer attraction server 6 that does not correspond to the specifications of the lock device 22 of the room 20, and it is possible to attract a large number of visitors regardless of the specifications of the customer attraction server 6.

[0183] 〔Modification of the Embodiment〕

[0184] In addition, the present invention is not limited to the foregoing embodiment, and modifications and improvements within the scope capable of achieving the object of the present invention are included in the present invention.

[0185] For example, in the above embodiment, various functions of the building monitoring system 1 are distributed and installed on the visiting robot 3, the management server 4, the customer attraction server 6, and the venue controller 7. However, it is possible to distribute and install any function on the visiting robot 3, the management server 4, the customer attraction server 6, and the venue controller 7 as long as various functions of the building monitoring system 1 can be realized, and appropriate design can be made. For example, in the above embodiment, the lock device 22 is connected to the visiting robot 3 via the Internet 8, but it is also possible not to connect to the visiting robot 3 via the Internet 8. In this case, the lock device determination unit may be installed in the management server 4.

[0186] In the above embodiment, the management server 4, the customer attraction server 6, and the venue controller 7 may be composed of a centralized management type server device, or may be a decentralized management type. For example, a method adopting a distributed transaction ledger represented by blockchain can be used. As long as the management server 4 can manage the management side reservation information, send various instructions to the visiting robot 3, and receive and process applications from the visiting robot 3, its configuration is acceptable.

[0187] Moreover, in the above embodiment, the management server 4, the customer attraction server 6, and the venue controller 7 are respectively set up and connected to each other via the Internet 8. However, it is not limited to this. The management server 4, the customer attraction server 6, and the venue controller 7 may also be provided in a single location, and the functions of the management server 4, the customer attraction server 6, and the venue controller 7 may be composed of multiple machines distributed on the Internet 8.

[0188] In the above-described embodiment, the control unit 34 includes a behavior pattern determination unit 345 that compares a sample of the normal behavior pattern of the visitors to the building 2 with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they are different, and detects an abnormal behavior pattern occurring inside the building 2 when it is determined that they are different. In contrast, for example, the control unit on the building monitoring device side may also include a behavior pattern determination unit that compares a sample of the abnormal behavior pattern of the visitors to the building with the behavior pattern obtained by the behavior pattern acquisition unit to determine whether they are consistent, and detects an abnormal behavior pattern occurring inside the building when it is determined that they are consistent. In this case, the storage unit may simply store in advance the behavior pattern of suspicious behavior such as snooping around inside the building as an abnormal behavior pattern.

[0189] In the above-described embodiment, the instruction generation unit 413 generates an extension instruction for notifying whether the visiting time that conforms to the reservation status of the room 20 can be extended, and the instruction execution unit 347 of the visiting robot 3 notifies the visitor whether the extension is possible, but such a function of notifying whether the extension is possible can be omitted. Also, in the above-described embodiment, the visiting robot 3 includes a touch screen 32 that accepts an input of an extension application from the visitor and an application transmission unit 348 that transmits the extension application to the management server 4. Although the management server 4 includes an application reception unit 415 that receives the extension application, such functions of inputting and transmitting / receiving the extension application can be omitted. Further, the functions related to these extension notifications and applications can be executed using the terminal device 5 of the visitor via the customer attraction server 6 and / or the venue controller 7.

[0190] In the above-described embodiment, when there are still visitors present after the visiting end time, the instruction generation unit 413 generates a warning instruction for warning the visitors, and the instruction execution unit 347 of the visiting robot 3 notifies the visitors that the visiting end time has passed, but such a function of notifying that the time has exceeded can be omitted. Also, the function of notifying that the time has exceeded can also be executed using the terminal device 5 of the visitor via the customer attraction server 6 and / or the venue controller 7.

[0191] In the above-described embodiment, the building monitoring system of the present invention has been described by taking the visit of a building in the real estate agency business as an example. However, the building monitoring system of the present invention can monitor the building in an unmanned manner regardless of the method of using the building, and can suppress damage inside the building. For example, the building monitoring system of the present invention can be applied to rental rooms that are rented out for multiple purposes with a set usage time or buildings used by stores that display goods etc. inside the building.

[0192] In the above-described embodiment, the building monitoring system 1 includes a tour robot 3, a management server 4, a customer attraction server 6, and a venue controller 7. However, the customer attraction server 6 and the venue controller 7 may not be provided. In short, the building monitoring system only needs to include a building monitoring device and a management server.

[0193] Industrial applicability

[0194] As described above, the present invention can be well applied to a building monitoring system for monitoring the interior of a building.

[0195] Explanation of reference numerals

[0196] 1 Building monitoring system

[0197] 2 Building

[0198] 3 Tour robot (building monitoring device)

[0199] 4 Management server

[0200] 5 Terminal device (user input unit)

[0201] 6 Customer attraction server

[0202] 7 Venue controller (information processing device)

[0203] 8 Internet (communication line)

[0204] 20 Room

[0205] 22 Lock device

[0206] 31 Shooting unit

[0207] 32 Touch screen (input reception unit)

[0208] 33 Presence detection unit

[0209] 34 Control unit (building monitoring device side control unit)

[0210] 41 Control unit (management side control unit)

[0211] 61 Control unit (customer attraction side control unit)

[0212] 71 Control unit (information processing device side control unit)

[0213] 341 Abnormality notification unit

[0214] 342 Lock device determination unit

[0215] 343 Reception execution unit

[0216] 344 Behavior pattern acquisition unit

[0217] 345 Behavior Pattern Determination Unit

[0218] 346 Instruction Reception Unit

[0219] 347 Instruction Execution Unit

[0220] 348 Application Sending Unit

[0221] 349 Existence Notification Unit

[0222] 350 Storage Unit

[0223] 411 Abnormality Notification Unit

[0224] 412 Reservation Management Unit (Management-Side Reservation Management Unit)

[0225] 413 Instruction Generation Unit

[0226] 414 Instruction Sending Unit

[0227] 415 Application Reception Unit

[0228] 416 Existence Management Unit

[0229] 417 Storage Unit

[0230] 418 Lock Setting Unit

[0231] 611 Reservation Management Unit (Customer-Attracting-Side Reservation Management Unit)

[0232] 612 Storage Unit

[0233] 711 Reservation Management Unit

[0234] 712 Synchronization Control Unit

[0235] 713 Key Issuing Unit

[0236] 714 Storage Unit

Claims

1. A building monitoring system, characterized in that include: A building monitoring device, which is arranged inside a building and monitors the interior of the building; a management server connected to the building monitoring device via a communication line to manage the building monitoring device; as well as a venue controller connected to the management server and the customer attraction server via the Internet, the venue controller including a key issuing unit, the key issuing unit issuing an unlocking key for unlocking the lock device of the building according to the update of the customer attraction side reservation information of the customer attraction server, The building monitoring device comprises: a building monitoring device side control unit, the building monitoring device side control unit controls the building monitoring device, The building monitoring device side control unit comprises: an abnormality notification unit that, when detecting an abnormality occurring inside the building, notifies the management server of the abnormality via the communication line, The management server comprises: a management server-side control unit, the management server-side control unit controls the management server, The management server-side control unit comprises: The abnormality reporting unit reports the abnormality to a manager when the abnormality is reported by the abnormality notification unit.

2. The building monitoring system according to claim 1, characterized in that The building monitoring device is connected to the lock device of the building via a communication line, The building monitoring device-side control unit includes a lock device determination unit that determines whether the lock device has been normally unlocked, and detects abnormality occurring inside the building when it is determined that the lock device has not been normally unlocked.

3. The building monitoring system according to claim 2, characterized in that The building monitoring device comprises: a reception unit for receiving users of the building, The building monitoring device side control unit comprises: A reception execution unit is configured to execute reception of the reception unit when the lock device determination unit determines that the lock device has been normally unlocked.

4. The building monitoring system according to any one of claims 1 to 3, characterized in that: The building monitoring device comprises: a photographing unit, the photographing unit photographing an image of the interior of the building, The building monitoring device side control unit comprises: a storage unit storing samples of normal behavior patterns of users of the building; a behavior pattern acquisition unit that acquires a behavior pattern of a user of the building based on the image captured by the imaging unit; and A behavior pattern determination unit compares the behavior pattern sample stored in the storage unit with the behavior pattern acquired by the behavior pattern acquisition unit to determine whether they are different, and detects abnormality occurring inside the building when it is determined that they are different.

5. The building monitoring system according to any one of claims 1 to 3, characterized in that: The building monitoring device comprises: a photographing unit, the photographing unit photographing an image of the interior of the building, The building monitoring device side control unit comprises: a storage unit storing samples of abnormal behavior patterns of users of the building; a behavior pattern acquisition unit that acquires a behavior pattern of a user of the building based on the image captured by the imaging unit; and A behavior pattern determination unit compares the behavior pattern sample stored in the storage unit with the behavior pattern acquired by the behavior pattern acquisition unit to determine whether they match, and detects abnormality occurring inside the building when it is determined that they match.

6. The building monitoring system according to any one of claims 1 to 3, characterized in that: The management server-side control unit comprises: A management-side reservation management unit that manages management-side reservation information including a utilization start time and a utilization end time set by reservation; an instruction generating unit, the instruction generating unit generating an instruction for the building monitoring device according to the management-side reservation information; and an instruction sending unit, the instruction sending unit sending an instruction to the building monitoring device via the communication line, The building monitoring device side control unit comprises: an instruction receiving unit, the instruction receiving unit receiving the instruction from the instruction sending unit; and The instruction execution unit executes a predetermined action according to the instruction received by the instruction reception unit.

7. The building monitoring system according to claim 6, characterized in that The command generation unit generates a notification command for notifying the use end time based on the management side reservation information, The command execution unit notifies the user of a use termination time according to the notification command.

8. The building monitoring system according to claim 6, characterized in that The management side reservation management unit manages the management side reservation information including the reservation status after the use end time. The instruction generation unit generates an extension instruction for notifying whether the use time that meets the reservation status can be extended based on the management side reservation information. The command execution unit notifies the user whether the extension is possible based on the extension command.

9. The building monitoring system according to claim 8, characterized in that The building monitoring device comprises: an input receiving unit for receiving an input of an extension application from a user, The building monitoring device side control unit comprises: an application sending unit that sends the extension application to the management server via the communication line when the input receiving unit receives the input of the extension application, The management server-side control unit comprises: The application receiving unit receives the extension application sent from the application sending unit, and the management-side reservation management unit changes the utilization end time and updates the management-side reservation information based on the extension application received by the application receiving unit.

10. The building monitoring system according to claim 6, characterized in that The building monitoring device comprises: a presence detection unit for detecting the presence of a user inside the building, The building monitoring device side control unit comprises: a presence notification unit that, when the presence of the user is detected by the presence detection unit, notifies the management server of the presence of the user via the communication line, The management server-side control unit comprises: a presence management unit for managing the presence information of the user notified by the presence notification unit, The command generation unit generates a warning command for notifying the user of a warning when the user still exists after the use termination time based on the management-side reservation information and the presence information, The command execution unit notifies the user that the use termination time has passed according to the warning command.

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