A method and system for controlling an electronic warranty card through voice instructions

Abstract

The application discloses a kind of control method and system for realizing electronic warranty card by voice instruction, and it is related to the technical field of intelligent household electrical appliances control.The application includes: APP is used to create, view, manage the warranty card of smart device under account by scanning two-dimensional code;NLP is used to identify the voice instruction transmitted by device as text return;Cloud server is used to integrate warranty card microservice, data storage and data processing;MySQL database is used to save data in different tables;Redis database is used to store frequently used data into cache;AIOT platform is used to process voice data business, and distribute to different microservice units.The application realizes the creation of the electronic warranty card of the device, and the query of maintenance period, the deletion of warranty card and other operations through simple language communication with smart device, improves the intelligent degree of device, and can complete smart device operation by language communication, which simplifies smart device operation.

Description

Technical Field

[0001] This invention belongs to the field of smart home appliance control technology, and in particular relates to a method and system for controlling electronic warranty cards through voice commands, enabling operations such as creating, querying maintenance periods, and deleting warranty cards for smart home appliances. Background Technology

[0002] With the development of smart homes, the use of smart devices is becoming increasingly common. The intelligence of these devices makes operation more and more convenient for users. Users hope to achieve the desired results with fewer and fewer operations. Currently, electronic warranty cards are gradually replacing paper warranty cards for product maintenance. Therefore, the more convenient the management of electronic warranty cards is for users, the better. Figure 2 As shown, the current mainstream method is for users to manually create warranty cards by scanning product codes through an app. This process is cumbersome and inconvenient for elderly people who are not familiar with smartphones.

[0003] For example, application number CN201610288758.9; title: Method, Server, Query Method and Device for Generating Electronic Warranty Cards; publication date: September 21, 2016. The main features of this invention are: obtaining the identification code and sales area of ​​the warranty device; obtaining the warranty effective date of the warranty device; generating and storing an electronic warranty card based on the warranty effective date and sales area; detecting whether the warranty device is activated; and when the warranty device is detected to be activated, sending the electronic warranty card to the corresponding warranty device based on the identification code. This patent focuses on the details of warranty card generation.

[0004] For example, application number CN202110472600.8; title: Method and apparatus for receiving electronic warranty cards; publication date: July 6, 2021. Its main features are: receiving installation success information of warranty equipment sent by a non-user and storing the installation success information; the installation success information includes user information and warranty equipment information; receiving a user's login request; obtaining the user's target user information and target warranty equipment information carried in the login request; determining, based on the target user information and target warranty equipment information, whether there is any unreceived target installation success information in the stored installation success information; wherein, the target installation success information includes target user information and target warranty equipment information; if so, generating an electronic warranty card for the corresponding target warranty equipment based on the target installation success information and marking the target installation success information as received; sending the electronic warranty card to the user so that the user can operate the electronic warranty card to obtain the corresponding warranty service.

[0005] The aforementioned patent describes a device that, once installed, automatically retrieves its warranty card without requiring an app, but this still doesn't meet the user's daily needs. Therefore, this application provides a method and system for controlling electronic warranty cards via voice commands, enabling operations such as creating, checking warranty periods, and deleting warranty cards for any smart home appliance. Summary of the Invention

[0006] The purpose of this invention is to provide a method and system for controlling electronic warranty cards through voice commands. By simply communicating with smart devices, the system can create electronic warranty cards, check warranty periods, and delete warranty cards, thus solving the problems of cumbersome operation and inability to automatically generate electronic warranty cards in existing smart home appliances.

[0007] To solve the above-mentioned technical problems, the present invention is achieved through the following technical solution:

[0008] This invention relates to a method for controlling an electronic warranty card via voice commands, comprising the following steps:

[0009] Step S1: After the purchased smart device is connected to the network, the operator issues voice commands to the device;

[0010] Step S2: After receiving the voice command, the device forwards it to the NLP platform, and the NLP speech processing and recognition returns the text.

[0011] Step S3: Then, after encapsulating the processed data, call the Zhihuijia AIoT platform;

[0012] Step S4: The Smart Home AIoT platform processes the data uniformly and distributes it to different business microservices and other microservice units;

[0013] Step S5: The Smart Home AIoT platform forwards warranty card-related business to the warranty card microservice, which then processes the relevant business.

[0014] Step S6: Execute the warranty card creation operation in the warranty card microservice. First, verify whether a warranty card has already been created for the current device through the Redis cache; if a card has already been created, return a message indicating that a card has been created.

[0015] Step S7: If no card is created in step S6, the basic information of the device and the user information bound to the device are obtained by querying. Then, the corresponding maintenance strategy is obtained from the product maintenance database based on the basic information of the device, an electronic warranty card is generated, and the result is returned.

[0016] Step S9: Perform the device warranty card deletion operation in the warranty card microservice, delete the device through the warranty card database, and return the deletion result;

[0017] Step S10: Obtain the results from steps S6, S7, S8, and S9, and then return them to the NLP platform through the Zhihuijia AIoT platform. The platform then returns the data to the smart device and provides voice feedback to the operator.

[0018] This invention is a control system for electronic warranty cards that uses voice commands, including smart devices, an app, an NLP platform, a cloud server, a MySQL database, a Redis database, and an AIoT platform;

[0019] The intelligent device is a device, machine, or apparatus with computing processing capabilities.

[0020] The APP is a smartphone application used to create, view, and manage smart device warranty cards under an account by scanning QR codes;

[0021] The NLP platform is a natural language processing platform used to recognize voice commands transmitted by the device as text and return them.

[0022] The cloud server is used to integrate warranty card microservices, data storage, and data processing.

[0023] The MySQL database is used to store data in different tables;

[0024] The Redis database is a key-value storage system that runs in memory and is used to store frequently used data in a cache.

[0025] The AIoT platform uses a microservice integrated into a cloud server to process voice data services and distribute them to different microservice units.

[0026] The present invention has the following beneficial effects:

[0027] This invention enables users to create electronic warranty cards for smart devices, check warranty periods, and delete warranty cards through simple language communication, thereby improving the intelligence level of the devices and simplifying their operation.

[0028] Of course, any product implementing this invention does not necessarily need to achieve all of the advantages described above at the same time. Attached Figure Description

[0029] To more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings used in the description of the embodiments will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For those skilled in the art, other drawings can be obtained based on these drawings without creative effort.

[0030] Figure 1 This is a flowchart of a method for controlling an electronic warranty card via voice commands according to the present invention;

[0031] Figure 2 System diagram of the existing solution;

[0032] Figure 3 This is a system diagram of the solution in Embodiment 1;

[0033] Figure 4 A schematic diagram illustrating the principle of a control system for controlling electronic warranty cards via voice commands. Detailed Implementation

[0034] The technical solutions of the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings. Obviously, the described embodiments are only some embodiments of the present invention, and not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative effort are within the scope of protection of the present invention.

[0035] Example 1

[0036] Figure 3 This is a control system for controlling electronic warranty cards via voice commands, including smart devices, an app, an NLP platform, a cloud server, a MySQL database, a Redis database, and an AIoT platform;

[0037] Intelligent devices refer to any device, instrument, or machine with computing power; possessing sensitive and accurate perception, correct thinking and judgment, and effective execution capabilities, and capable of receiving human voice commands.

[0038] An APP is a mobile application that includes functions such as scanning QR codes and allowing users to create, view, and manage device warranty cards under their accounts.

[0039] NLP platforms, or Natural Language Processing platforms, can recognize voice commands transmitted by devices and return them as text.

[0040] A cloud server, or server, can integrate warranty card microservices, AOT platforms, etc., and has functions such as data storage and data processing; the warranty card microservice must have functions such as creating warranty cards, querying maintenance periods, and deleting warranty cards;

[0041] MySQL is a relational database management system. Relational databases store data in different tables instead of putting all the data in one large repository, which increases speed and improves flexibility.

[0042] Redis database, or REmote DIctionary Server (Redis), is a key-value storage system that runs in memory and is highly efficient. Redis database uses the device serial number as the key and whether a card has been created as the value to form a key-value storage.

[0043] The AIoT platform, or AIOT: AI+IOT, Artificial Intelligence of Things, is a microservice integrated into a cloud server in this patent. It has the function of processing voice data services and distributing them to different microservice units.

[0044] Example 2

[0045] Figure 1 Here is a method for controlling an electronic warranty card via voice commands, and the specific process is as follows:

[0046] 1. For example Figure 1 01 Mark: After the purchased smart device is connected to the network, the operator can issue voice commands to the device, such as: creating a warranty card, checking the warranty period, deleting the warranty card, etc.

[0047] 2. For example Figure 1 The 02 identifier indicates that after receiving a voice command, the device forwards it to the NLP platform (Natural Language Processing platform), and the NLP speech processing and recognition returns the text.

[0048] 3. For example Figure 1 The 03 identifier indicates that the processed data is then encapsulated and called on the Zhihuijia AIoT platform (AIOT: AI+IOT, Artificial Intelligence of Things).

[0049] 4. For example Figure 1 The 04 identifier indicates that the Smart Home AIoT platform processes data uniformly and distributes it to different business microservices, such as the APP business, warranty card microservice, and other microservice units.

[0050] 5. For example Figure 1 The "05" identifier indicates that the Smart Home AIoT platform forwards warranty card-related business to the warranty card microservice, which then processes the relevant business.

[0051] 6. For example Figure 1The 06 identifier indicates that when performing the warranty card creation operation in the warranty card microservice, the system first verifies whether a warranty card has already been created for the current device through the Redis cache. If a card has already been created, it directly returns a notification that a card has been created.

[0052] 7. For example Figure 1 In step 6, if no card is created, the system retrieves the basic information of the device and the user information bound to the device by querying. Then, it retrieves the corresponding maintenance strategy from the product maintenance database based on the basic information of the device, generates an electronic warranty card, and returns the result.

[0053] 8. For example Figure 1 The "08" identifier indicates that the device's warranty period can be queried in the warranty card microservice. The warranty card database will be used to find the warranty period of the device and the query results will be returned.

[0054] 9. For example Figure 1 The "09" identifier indicates that the device warranty card deletion operation is performed in the warranty card microservice. The device is deleted from the warranty card database, and the deletion result is returned.

[0055] 10. For example Figure 1 The 10th step indicates that the results from steps 6, 7, 8, and 9 are then returned to the NLP platform via the Smart Home AIoT platform. This platform then returns the data to the smart device, which in turn provides voice feedback to the operator.

[0056] Example 3

[0057] Figure 4This is a schematic diagram illustrating the control system principle for voice commands to control electronic warranty cards. When the operator issues the voice command "Create warranty card" to the smart refrigerator, the smart refrigerator receives the command and forwards it to the natural language processing platform. The natural language processing platform encapsulates the processed data and calls the Zhihuijia AIoT platform. The Zhihuijia AIoT platform processes the data uniformly and distributes it to different business microservices. The business microservices in the diagram include business microservice A, business microservice B, and warranty card microservice. This application document uses the warranty card microservice as an example. The Zhihuijia AIoT platform forwards warranty card-related business to the warranty card microservice, which then processes the data. Related business processing: In the warranty card microservice, the warranty card creation operation is executed. First, the Redis cache is used to verify whether a warranty card has already been created for the current device. If a card has been created, it is directly returned to inform the user that a card has been created. If no card has been created, the device's basic information and the user information bound to the device are retrieved by querying. Then, based on the device's basic information, the corresponding maintenance strategy is retrieved from the product maintenance database, an electronic warranty card is generated, and the result is returned. The returned result is then sent to the NLP platform through the Smart Home AIoT platform. This platform then returns the data to the smart device and finally provides voice feedback to the operator via the "Warranty Card" message, informing the operator that the warranty card has been created and is ready for use.

[0058] It is worth noting that the various units included in the above system embodiments are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be achieved; in addition, the specific names of each functional unit are only for easy differentiation and are not used to limit the scope of protection of the present invention.

[0059] Furthermore, those skilled in the art will understand that all or part of the steps in the methods of the above embodiments can be implemented by a program instructing related hardware, and the corresponding program can be stored in a computer-readable storage medium.

[0060] The preferred embodiments of the present invention disclosed above are merely illustrative of the invention. These preferred embodiments do not exhaustively describe all details, nor do they limit the invention to the specific implementations described. Clearly, many modifications and variations can be made based on the content of this specification. This specification selects and specifically describes these embodiments to better explain the principles and practical applications of the invention, thereby enabling those skilled in the art to better understand and utilize the invention. The invention is limited only by the claims and their full scope and equivalents.

Claims

1. A method for controlling an electronic warranty card via voice commands, characterized in that, Includes the following steps: Step S1: After the purchased smart device is connected to the network, the operator issues voice commands to the device; Step S2: After receiving the voice command, the device forwards it to the NLP platform, and the NLP speech processing and recognition returns the text. Step S3: Then, after encapsulating the processed data, call the Zhihuijia AIoT platform; Step S4: The Smart Home AIoT platform processes the data uniformly and distributes it to different business microservices and other microservice units; Step S5: The Smart Home AIoT platform forwards warranty card-related business to the warranty card microservice, which then processes the relevant business. Step S6: Execute the warranty card creation operation in the warranty card microservice. First, verify whether a warranty card has already been created for the current device through the Redis cache; if a card has already been created, return a message indicating that a card has been created. Step S7: If no card is created in step S6, the basic information of the device and the user information bound to the device are obtained by querying. Then, the corresponding maintenance strategy is obtained from the product maintenance database based on the basic information of the device, an electronic warranty card is generated, and the result is returned. Step S9: Perform the device warranty card deletion operation in the warranty card microservice, delete the device through the warranty card database, and return the deletion result; Step S10: Obtain the results from steps S6, S7, S8, and S9, and then return them to the NLP platform through the Zhihuijia AIoT platform. The platform then returns the data to the smart device and provides voice feedback to the operator.

2. A control system for controlling an electronic warranty card via voice commands, used to implement the method for controlling an electronic warranty card via voice commands as described in claim 1, comprising a smart device, an APP, an NLP platform, a cloud server, a MySQL database, a Redis database, and an AIoT platform, characterized in that: The intelligent device is a device, machine, or apparatus with computing processing capabilities. The APP is a smartphone application used to create, view, and manage smart device warranty cards under an account by scanning QR codes; The NLP platform is a natural language processing platform used to recognize voice commands transmitted by the device as text and return them. The cloud server is used to integrate warranty card microservices, data storage, and data processing. The MySQL database is used to store data in different tables; The Redis database is a key-value storage system that runs in memory and is used to store frequently used data in a cache. The AIoT platform uses a microservice integrated into a cloud server to process voice data services and distribute them to different microservice units.

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