Order management method and system applied to distribution management system

Abstract

The present invention relates to an order management method and system applied to a distribution management system, and to the technical field of distribution management. The method includes: obtaining order information; retrieving order parameter type information based on the order information; judging whether the order parameter type information is completely consistent with the preset order benchmark type information; if yes, continuing to execute the order information; if not, analyzing the deviation between the order parameter type information and the preset order benchmark type information and using it as deviation type information; retrieving the deviation type importance value based on the deviation type information; determining the type deviation processing information according to the comparison result between the deviation type importance value and the preset importance benchmark value, and outputting the type deviation processing information for execution. The present invention has the effect of improving the overall service quality in the distribution management process.

Description

Technical Field

[0001] The present invention relates to the technical field of distribution management, and in particular to an order management method and system applied to a distribution management system. Background Art

[0002] Distribution management refers to the process by which an enterprise controls and manages the agents, distributors and intermediaries who sell its products through a series of strategies and activities. The purpose of distribution management is to ensure that products can reach the final consumer effectively while maximizing the enterprise's market coverage and profits.

[0003] In the relevant technology, distribution management includes selecting appropriate distribution channels, maintaining relationships with distributors, supervising the execution of distribution activities, evaluating distribution performance, and formulating incentives. At present, distribution management systems are generally used to assist enterprises in managing the distribution process of their products or services. Distribution management systems usually include functions such as order management, inventory management, customer relationship management, logistics distribution, sales analysis, and marketing promotion. When managing orders, the distribution management system generally automatically receives order information and records relevant information after the customer places an order, then processes and ships the order, and settles the bill after the customer receives the goods and confirms that they are correct.

[0004] Regarding the above-mentioned related technologies, the distribution management system will automatically receive and process order information when performing order management. When there are errors in the order information, it is easy to cause deviations in the subsequent processing of the order, which in turn leads to a decrease in the overall service quality in the distribution management process. Summary of the invention

[0005] In order to improve the overall service quality in the distribution management process, the present invention provides an order management method and system applied to a distribution management system.

[0006] In a first aspect, the present invention provides an order management method applied to a distribution management system, which adopts the following technical solution:

[0007] An order management method applied to a distribution management system, comprising:

[0008] Get order information;

[0009] Retrieve order parameter type information based on order information;

[0010] Determine whether the order parameter type information is completely consistent with the preset order benchmark type information;

[0011] If yes, continue to execute the order information;

[0012] If not, then analyzing the deviation between the order parameter type information and the preset order benchmark type information and using it as the deviation type information;

[0013] Retrieving the importance value of the deviation type based on the deviation type information;

[0014] According to the comparison result of the deviation category importance value and the preset importance reference value, category deviation processing information is determined, and the category deviation processing information is output for execution.

[0015] Optionally, a method for determining type deviation processing information includes:

[0016] Determine whether the importance value of the deviation type is greater than the preset importance reference value;

[0017] If yes, retrieve customer information based on order information;

[0018] Determine the deviation type prompt information corresponding to the deviation type information according to the correspondence between the deviation type information and the preset deviation type prompt information;

[0019] Calculate the difference between the importance value of the deviation type and the importance benchmark value and use it as the importance deviation value;

[0020] According to the correspondence between the importance deviation value and the preset category processing priority value, the category processing priority value corresponding to the importance deviation value is determined;

[0021] combining the category processing priority value, the deviation category prompt information and the customer information as category deviation processing information;

[0022] If not, retrieve the specific parameter information of the category based on the order information;

[0023] The parameter adjustment processing information is determined based on the category-specific parameter information analysis, and the parameter adjustment processing information is used as the category deviation processing information.

[0024] Optionally, the method for determining the parameter adjustment processing information includes:

[0025] Retrieving type parameter format information based on the deviation type information;

[0026] Determine whether the category specific parameter information satisfies the category parameter format information;

[0027] If yes, then jump to continue executing the order information;

[0028] If not, the category specific parameter information that does not satisfy the category parameter format information is used as the format deviation parameter information, and the category parameter format information corresponding to the format deviation parameter information is used as the deviation parameter format information;

[0029] Analyze the deviation between the deviation parameter format information and the type parameter format information and use it as parameter format deviation information;

[0030] Format deviation processing information is determined according to the parameter format deviation information analysis, and the format deviation processing information is used as parameter adjustment processing information.

[0031] Optionally, a method for determining format deviation processing information includes:

[0032] Retrieving a format deviation degree value based on parameter format deviation information;

[0033] Determining whether the format deviation degree value is greater than a preset format deviation reference degree value;

[0034] If yes, then the difference between the format deviation degree value and the format deviation reference degree value is calculated and used as the format deviation degree deviation value;

[0035] According to the correspondence between the format deviation degree deviation value and the preset format processing priority value, the format processing priority value corresponding to the format deviation degree deviation value is determined;

[0036] combining the format processing priority value with the parameter format deviation information to form format deviation prompt information, and using the format deviation prompt information as format deviation processing information;

[0037] If not, the format deviation correction information corresponding to the parameter format deviation information is determined according to the correspondence between the parameter format deviation information and the preset format deviation correction information, and the format deviation correction information is used as the format deviation processing information.

[0038] Optionally, the steps after continuing to execute the order information are also included, as follows:

[0039] Obtain order processing information corresponding to the order information;

[0040] Retrieve the current processing flow information and the current flow stay time value corresponding to the current processing flow information based on the order processing status information;

[0041] According to the correspondence between the current processing flow information and the preset flow benchmark stay time value, the flow benchmark stay time value corresponding to the current processing flow information is determined;

[0042] Determine whether the current process dwell time value is less than the process benchmark dwell time value;

[0043] If yes, continue to obtain order processing information;

[0044] If not, the difference between the current process residence time value and the process benchmark residence time value is calculated and used as the process residence time deviation value;

[0045] Determine the residence time deviation processing information based on the process residence time deviation value analysis, and output and execute the residence time deviation processing information.

[0046] Optionally, a method for determining the residence time deviation processing information includes:

[0047] According to the correspondence between the process dwell time deviation value and the preset dwell processing initial priority value, the dwell processing initial priority value corresponding to the process dwell time deviation value is determined;

[0048] Retrieve historical dwell deviation time values ​​based on current processing flow information;

[0049] Calculate the average of all historical stay deviation time values ​​and use it as the historical stay reference time value;

[0050] According to the correspondence between the historical stay reference time value and the preset historical stay impact value, the historical stay impact value corresponding to the historical stay reference time value is determined;

[0051] Calculate the product value between the initial priority value of the stay treatment and the historical stay impact value and use it as the stay treatment adjustment priority value;

[0052] According to the correspondence between the current processing flow information and the preset flow benchmark processing information, the flow benchmark processing information corresponding to the current processing flow information is determined, and the flow benchmark processing information is combined with the stay processing adjustment priority value to form the stay time deviation processing information.

[0053] Optionally, the method further includes a step after calculating the product value between the initial priority value of the stay processing and the historical stay impact value and using the product value as the stay processing adjustment priority value, which is specifically as follows:

[0054] Retrieve process-related impact information based on current processing process information;

[0055] Get the location of the current processing flow information and use it as the process location point;

[0056] Retrieve location processing related information based on process location points;

[0057] Determine the location process impact information based on the consistency between the location processing related information and the process related impact information;

[0058] According to the correspondence between the location flow impact information and the preset location flow impact value, the location flow impact value corresponding to the location flow impact information is determined, and the location flow impact value is added to the stay processing adjustment priority value to form a new stay processing adjustment priority value.

[0059] Optionally, the method further includes a step after adding the location flow impact value to the stay processing adjustment priority value to form a new stay processing adjustment priority value, which is specifically as follows:

[0060] Determine whether the location process impact information belongs to the preset external environment impact information;

[0061] If yes, then query the future time change of the location process impact information based on the process location point and use it as the future impact information;

[0062] Determine future impact warning information based on future impact information analysis, and output future impact warning information;

[0063] If not, then retrieve the adjacent position personnel value corresponding to the adjacent position point based on the process position point;

[0064] According to the comparison between the personnel value of the adjacent position and the preset position benchmark personnel value, the personnel adjustment value is determined;

[0065] Based on the location process, the information retrieval personnel lacks values;

[0066] According to the comparison result between the personnel adjustment value and the personnel missing value, the personnel adjustment information is determined and output.

[0067] Optionally, methods for determining future impact warning information include:

[0068] Retrieve weather impact duration value and weather impact intensity value based on future impact information;

[0069] According to the correspondence between the weather impact duration value and the preset duration warning information, the duration warning information corresponding to the weather impact duration value is determined;

[0070] Determine whether the weather impact intensity value is greater than a preset weather impact benchmark intensity value;

[0071] If yes, the difference between the weather impact intensity value and the weather impact benchmark intensity value is calculated and used as the weather impact intensity deviation value;

[0072] According to the correspondence between the weather impact intensity deviation value and the preset weather impact intensity warning information, the weather impact intensity warning information corresponding to the weather impact intensity deviation value is determined, and the weather impact intensity warning information is combined with the duration warning information as future impact warning information;

[0073] If not, the duration warning information is directly used as the future impact warning information.

[0074] In a second aspect, the present invention provides an order management system applied to a distribution management system, which adopts the following technical solution:

[0075] An order management system applied to a distribution management system, comprising:

[0076] The acquisition module is used to obtain order information, order processing information and process location points;

[0077] A memory for storing a program of an order management method applied to a distribution management system as described in any one of the first aspects;

[0078] A processor is configured to load and execute a program in a memory and implement an order management method applied to a distribution management system as described in any one of the first aspects.

[0079] In summary, the present invention includes at least one of the following beneficial technical effects:

[0080] 1. By acquiring the order information and retrieving the order parameter type information, it is judged whether the order parameter type information is completely consistent with the preset order benchmark type information. If they are completely consistent, the order information is continued to be executed. If they are not completely consistent, the deviation type information is analyzed and the deviation type importance value is retrieved. Then, through the comparison result of the deviation type importance value and the preset importance benchmark value, the type deviation processing information is determined and the type deviation processing information is output for execution, so that the erroneous order information is timely processed for deviation and then executed, thereby improving the overall service quality in the distribution management process;

[0081] 2. By judging whether the importance value of the deviation type is greater than the preset importance reference value, if it is greater, the customer information is retrieved through the order information, and the deviation type prompt information is determined through the deviation type information query, the importance deviation value is calculated and the type processing priority value is determined by query, and then the type processing priority value, the deviation type prompt information and the customer information are combined as the type deviation processing information; if it is not greater than, the type specific parameter information is retrieved through the order information and the parameter adjustment processing information is determined by analysis, and the parameter adjustment processing information is combined with the customer information as the type deviation processing information, thereby improving the accuracy of the obtained type deviation processing information;

[0082] 3. The type parameter format information is retrieved through the deviation type information, and a judgment is made as to whether the type specific parameter information satisfies the type parameter format information. If so, the execution is jumped to continue the order information. If not, the format deviation parameter information and the deviation parameter format information are defined respectively, and the parameter format deviation information is analyzed to determine the format deviation processing information, and the format deviation processing information is then used as the parameter adjustment processing information, thereby improving the accuracy of the obtained parameter adjustment processing information. BRIEF DESCRIPTION OF THE DRAWINGS

[0083] Figure 1 is a flow chart of a method for order management applied to a distribution management system according to an embodiment of the present application;

[0084] Figure 2 is a method flow chart of a method for determining type deviation processing information of an embodiment of the present application;

[0085] Figure 3 is a method flow chart of a method for determining parameter adjustment processing information according to an embodiment of the present application;

[0086] Figure 4 is a method flow chart of the steps after continuing to execute the order information in an embodiment of the present application;

[0087] Figure 5 is a method flow chart of a method for determining residence time deviation processing information of an embodiment of the present application;

[0088] Figure 6 It is a system flow chart of order management applied to a distribution management system according to an embodiment of the present application.

[0089] Explanation of the accompanying drawings: 1. Acquisition module; 2. Memory; 3. Processor. DETAILED DESCRIPTION

[0090] The following is combined with Figure 1-Figure 6 The present invention is further described in detail with examples.

[0091] An order management method applied to a distribution management system analyzes and processes the deviation of parameter types and specific parameters in orders submitted by customers, and processes the deviation of orders with deviations before execution. During the execution process, adjustments or early warnings are made according to the order processing situation, thereby achieving the purpose of improving the overall service quality in the distribution management process.

[0092] The embodiment of the present invention discloses an order management method applied to a distribution management system.

[0093] Reference Figure 1 , an order management method applied to a distribution management system includes:

[0094] Step S100: Obtain order information.

[0095] The order information refers to the content information corresponding to the order submitted by the customer, and the order information is automatically obtained after the customer submits the order on the terminal.

[0096] Step S200: Retrieve order parameter type information based on the order information.

[0097] Among them, the order information includes order parameter type information. The order parameter type information refers to the type information of the parameters involved in the order submitted by the customer. The order parameter type information is retrieved through the order information to facilitate subsequent use.

[0098] Step S300: Determine whether the order parameter type information is completely consistent with the preset order reference type information. If yes, execute step S400; if no, execute step S500.

[0099] The order reference category information refers to the category information of the reference parameters required in a normal order, and the order reference category information is obtained after being pre-entered by the operator. By judging whether the order parameter category information is completely consistent with the preset order reference category information, it is judged whether there is a missing parameter category in the order submitted by the customer. The order reference category information includes customer information, delivery information, product list, order number, order creation time, etc.

[0100] Step S400: Continue to execute order information.

[0101] Among them, when the order parameter type information is completely consistent with the preset order base type information, it means that there is no missing parameter type in the order submitted by the customer at this time, so the order information continues to be executed.

[0102] Step S500: Analyze the deviation between the order parameter type information and the preset order benchmark type information and use it as deviation type information.

[0103] The deviation type information refers to the deviation information when there is a deviation in the parameter type in the order submitted by the customer. When the order parameter type information is not completely consistent with the preset order base type information, it means that there is a missing parameter type in the order submitted by the customer at this time. Therefore, the deviation between the order parameter type information and the preset order base type information is analyzed and used as the deviation type information for subsequent use.

[0104] Step S600: Retrieve the deviation type importance value based on the deviation type information.

[0105] Among them, the deviation type importance value refers to the importance value of the parameter type with deviation in the order submitted by the customer. The deviation type importance value is stored in advance with the corresponding deviation type information. The corresponding deviation type importance value is queried and retrieved through the deviation type information to facilitate subsequent use.

[0106] Step S700: Determine type deviation processing information according to the comparison result between the deviation type importance value and the preset importance reference value, and output the type deviation processing information for execution.

[0107] Among them, the importance reference value refers to the maximum importance value corresponding to the subsequent execution without affecting it, and the importance reference value is obtained after being pre-input by the operator. Category deviation processing information refers to processing information pre-processed according to the deviation of the parameter category, and the category deviation processing information is determined by analyzing the comparison result of the deviation category importance value and the preset importance reference value, and the category deviation processing information is output for execution, so as to timely perform deviation processing on the erroneous order information before execution, and finally achieve the purpose of improving the overall service quality in the distribution management process.

[0108] exist Figure 1 In step S700, in order to further ensure the rationality of the type deviation processing information, it is necessary to further analyze and calculate the type deviation processing information separately, specifically by Figure 2 The steps shown are explained in detail.

[0109] Reference Figure 2 , the method for determining the type deviation processing information includes the following steps:

[0110] Step S710: Determine whether the importance value of the deviation type is greater than a preset importance reference value. If yes, execute step S720; if no, execute step S770.

[0111] Among them, by judging whether the importance value of the deviation type is greater than the preset importance reference value, it is judged whether the customer needs to fill in the form again when submitting the order.

[0112] Step S720: Retrieve customer information based on the order information.

[0113] Among them, order information includes customer information. Customer information refers to the customer profile information corresponding to the order submitted by the customer. Customer information is retrieved through the order information to facilitate subsequent use.

[0114] Step S730: Determine deviation type prompt information corresponding to the deviation type information according to the correspondence between the deviation type information and the preset deviation type prompt information.

[0115] The deviation type prompt information refers to the prompt information for the parameter type with deviation, and the deviation type prompt information is obtained by querying from a database storing deviation type information and deviation type prompt information. When the deviation type importance value is greater than the preset importance reference value, it means that the customer needs to re-fill in the order submitted by the customer at this time, so the deviation type prompt information is determined by querying the deviation type information for subsequent use.

[0116] Step S740: Calculate the difference between the importance value of the deviation type and the importance reference value and use it as the importance deviation value.

[0117] The importance deviation value refers to the deviation value when there is a deviation in importance. The difference between the importance value of the deviation type and the importance reference value is calculated and used as the importance deviation value, so as to facilitate subsequent use.

[0118] Step S750: Determine the category processing priority value corresponding to the importance deviation value according to the correspondence between the importance deviation value and the preset category processing priority value.

[0119] The category processing priority value refers to the priority value for the priority processing of the parameter category with deviation, and the category processing priority value is obtained by querying from a database storing the importance deviation value and the category processing priority value. The category processing priority value is determined by querying the importance deviation value, so as to facilitate subsequent use.

[0120] Step S760: combining the category processing priority value, the deviation category prompt information and the customer information to serve as category deviation processing information.

[0121] Among them, by combining the type processing priority value, deviation type prompt information and customer information, and using the combined information as the type deviation processing information, it is convenient to transmit the deviation type prompt information to the terminal corresponding to the customer information according to the type processing priority value for prompting, thereby improving the accuracy of the obtained type deviation processing information.

[0122] Step S770: Retrieve category-specific parameter information based on the order information.

[0123] Among them, the order information includes the type specific parameter information, which refers to the specific parameter information corresponding to the parameter type. When the importance value of the deviation type is not greater than the preset importance reference value, it means that the customer does not need to re-fill in the order submitted by the customer at this time, so the type specific parameter information is retrieved through the order information, so as to facilitate subsequent use.

[0124] Step S780: Analyze and determine parameter adjustment processing information based on the category-specific parameter information, and use the parameter adjustment processing information as category deviation processing information.

[0125] Among them, parameter adjustment processing information refers to processing information for adjusting parameters. The parameter adjustment processing information is determined by analyzing the specific parameter information of the category, and the parameter adjustment processing information is used as category deviation processing information, thereby improving the accuracy of the acquired category deviation processing information.

[0126] exist Figure 2In step S780, in order to further ensure the rationality of the parameter adjustment processing information, it is necessary to further analyze and calculate the parameter adjustment processing information. Figure 3 The steps shown are explained in detail.

[0127] Reference Figure 3 , the method for determining parameter adjustment processing information includes the following steps:

[0128] Step S781: Retrieve type parameter format information based on the deviation type information.

[0129] The type parameter format information refers to the reference format information of the parameter corresponding to the parameter type, and the type parameter format information is stored after being pre-input by the operator in correspondence with the deviation type information. The type parameter format information is retrieved through the deviation type information, so as to facilitate subsequent use.

[0130] Step S782: Determine whether the category specific parameter information satisfies the category parameter format information. If yes, execute step S783; if no, execute step S784.

[0131] Among them, by judging whether the type-specific parameter information satisfies the type-parameter format information, it is judged whether the specific parameters corresponding to the parameter type meet the format requirements.

[0132] Step S783: Jump to execute step S400.

[0133] When the type-specific parameter information satisfies the type-parameter format information, it means that the specific parameter corresponding to the parameter type at this time satisfies the format requirement, so the process jumps to execute step S400.

[0134] Step S784: The category specific parameter information that does not satisfy the category parameter format information is used as the format deviation parameter information, and the category parameter format information corresponding to the format deviation parameter information is used as the deviation parameter format information.

[0135] Among them, when the type-specific parameter information does not meet the type-parameter format information, it means that the specific parameter corresponding to the parameter type does not meet the format requirements. Therefore, the format deviation parameter information and the deviation parameter format information are defined respectively to facilitate subsequent use.

[0136] Step S785: Analyze the deviation between the deviation parameter format information and the type parameter format information and use it as parameter format deviation information.

[0137] The parameter format deviation information refers to the deviation information when there is a deviation in the parameter format. The deviation between the deviation parameter format information and the type parameter format information is analyzed and used as the parameter format deviation information to facilitate subsequent use.

[0138] Step S786: Determine format deviation processing information based on the parameter format deviation information analysis, and use the format deviation processing information as parameter adjustment processing information.

[0139] Among them, format deviation processing information refers to processing information processed according to format deviation. By analyzing the parameter format deviation information, the format deviation processing information is determined and used as parameter adjustment processing information, thereby improving the accuracy of the obtained parameter adjustment processing information.

[0140] exist Figure 3 In step S786, in order to further ensure the rationality of the format deviation processing information, it is necessary to further analyze and calculate the format deviation processing information separately, which is described in detail through the following steps. The method for determining the format deviation processing information includes the following steps:

[0141] Step S7861: Retrieve the format deviation degree value based on the parameter format deviation information.

[0142] Among them, the parameter format deviation information includes a format deviation degree value, and the format deviation degree value refers to the deviation degree value corresponding to when there is a deviation in the format. The format deviation degree value is retrieved through the parameter format deviation information, so as to facilitate subsequent use.

[0143] Step S7862: Determine whether the format deviation degree value is greater than a preset format deviation reference degree value. If yes, execute step S7863; if no, execute step S7866.

[0144] The format deviation reference value refers to the maximum deviation value that can be tolerated when there is a deviation in the format, and the format deviation reference value is obtained after being pre-input by the operator. By judging whether the format deviation value is greater than the preset format deviation reference value, it is judged whether the parameter needs to be prompted.

[0145] Step S7863: Calculate the difference between the format deviation degree value and the format deviation reference degree value and use it as the format deviation degree deviation value.

[0146] Among them, the format deviation degree deviation value refers to the deviation value of the deviation degree when there is a deviation in the format. When the format deviation degree value is greater than the preset format deviation reference degree value, it means that the parameter needs to be prompted at this time. Therefore, the difference between the format deviation degree value and the format deviation reference degree value is calculated and used as the format deviation degree deviation value for subsequent use.

[0147] Step S7864: Determine the format processing priority value corresponding to the format deviation degree deviation value according to the correspondence between the format deviation degree deviation value and the preset format processing priority value.

[0148] The format processing priority value refers to the priority value for priority processing according to the format deviation, and the format processing priority value is obtained by querying from a database storing format deviation degree deviation values ​​and format processing priority values. The format processing priority value is determined by querying the format deviation degree deviation value, which is convenient for subsequent use.

[0149] Step S7865: Combine the format processing priority value with the parameter format deviation information to form format deviation prompt information, and use the format deviation prompt information as format deviation processing information.

[0150] Among them, format deviation prompt information refers to prompt information that requires prompting of format deviation. The format deviation prompt information is formed by combining the format processing priority value with the parameter format deviation information and used as the format deviation processing information, thereby improving the accuracy of the obtained format deviation processing information.

[0151] Step S7866: Determine the format deviation correction information corresponding to the parameter format deviation information according to the correspondence between the parameter format deviation information and the preset format deviation correction information, and use the format deviation correction information as the format deviation processing information.

[0152] The format deviation correction information refers to correction information automatically corrected according to the format deviation, and the format deviation correction information is obtained by querying from a database storing parameter format deviation information and format deviation correction information.

[0153] When the format deviation degree value is not greater than the preset format deviation reference degree value, it indicates that no prompt for the parameter is required at this time. Therefore, the format deviation correction information is determined through the parameter format deviation information query and used as the format deviation processing information, thereby improving the accuracy of the obtained format deviation processing information.

[0154] exist Figure 1 After step S400, in order to further ensure the rationality of the continued execution of the order information, it is necessary to perform further separate analysis and calculation on the continued execution of the order information. Figure 4 The steps shown are explained in detail.

[0155] Reference Figure 4 , the steps after continuing to execute the order information include the following steps:

[0156] Step S410: Obtain order processing status information corresponding to the order information.

[0157] The order processing status information refers to the current status information when the order is processed, and the order processing status information is obtained by querying the distribution management system.

[0158] Step S420: based on the order processing status information, retrieve the current processing flow information and the current flow stay time value corresponding to the current processing flow information.

[0159] Among them, the order processing status information includes the current processing process information and the current process residence time value. The current processing process information refers to the process information corresponding to the order processing at the current time, and the current process residence time value refers to the time value when the order is processed at the current time. The current processing process information and the current process residence time value are retrieved through the order processing status information to facilitate subsequent use.

[0160] Step S430: Determine the process benchmark stay time value corresponding to the current processing process information according to the correspondence between the current processing process information and the preset process benchmark stay time value.

[0161] The process benchmark stay time value refers to the continuous stay time value of the processing process of the current time order under normal circumstances. The process benchmark stay time value is obtained by querying from a database storing the current processing process information and the process benchmark stay time value. The process benchmark stay time value is determined by querying the current processing process information to facilitate subsequent use.

[0162] Step S440: Determine whether the current process stay time value is less than the process reference stay time value. If yes, execute step S450; if no, execute step S460.

[0163] Among them, by judging whether the current process stay time value is less than the process benchmark stay time value, it is judged whether there is any abnormality in the order processing process at the current time.

[0164] Step S450: Continue to obtain order processing status information.

[0165] Among them, if the current process stay time value is less than the process benchmark stay time value, it means that there is no abnormality in the order processing process at the current time, so continue to obtain the order processing status information.

[0166] Step S460: Calculate the difference between the current process dwell time value and the process benchmark dwell time value and use it as the process dwell time deviation value.

[0167] Among them, the process residence time deviation value refers to the deviation value when the current time deviates from the process residence time of order processing. If the current process residence time value is not less than the process benchmark residence time value, it means that there is an abnormality in the order processing process at the current time. Therefore, the difference between the current process residence time value and the process benchmark residence time value is calculated and used as the process residence time deviation value for subsequent use.

[0168] Step S470: Determine the residence time deviation processing information according to the process residence time deviation value analysis, and output and execute the residence time deviation processing information.

[0169] Among them, the residence time deviation processing information refers to the processing information processed according to the deviation of the residence time. By analyzing the process residence time deviation value, the residence time deviation processing information is determined and output and executed, so as to timely handle the abnormalities in the order processing process, thereby improving the overall service quality in the distribution management process.

[0170] exist Figure 4 In step S470, in order to further ensure the rationality of the residence time deviation processing information, it is necessary to further analyze and calculate the residence time deviation processing information separately, specifically by Figure 5 The steps shown are explained in detail.

[0171] Reference Figure 5 , the method for determining the residence time deviation processing information comprises the following steps:

[0172] Step S471: According to the correspondence between the process stay time deviation value and the preset stay processing initial priority value, the stay processing initial priority value corresponding to the process stay time deviation value is determined.

[0173] The initial priority value of the stay process refers to the initial priority value when the process stay is prioritized, and the initial priority value of the stay process is obtained by querying the database storing the process stay time deviation value and the initial priority value of the stay process. The initial priority value of the stay process is determined by querying the process stay time deviation value, which is convenient for subsequent use.

[0174] Step S472: Retrieve the historical stay deviation time value based on the current processing flow information.

[0175] The historical stay deviation time value refers to a single time value corresponding to the deviation of the process stay time in the historical time. The historical stay deviation time value is automatically saved in the database when it occurs and retrieved when needed. The historical stay deviation time value is retrieved through the current processing flow information for subsequent use.

[0176] Step S473: Calculate the average value of all historical stay deviation time values ​​and use it as the historical stay reference time value.

[0177] The historical stay reference time value refers to the time value used as a reference when there is a deviation in the process stay time in the historical time. The average value of all historical stay deviation time values ​​is calculated and used as the historical stay reference time value for convenience in subsequent use.

[0178] Step S474: determining the historical stay impact value corresponding to the historical stay reference time value according to the correspondence between the historical stay reference time value and the preset historical stay impact value.

[0179] The historical stay impact value refers to the impact degree value when the historical stay time has an impact, and the historical stay impact value is obtained by querying from a database storing the historical stay reference time value and the historical stay impact value. The historical stay impact value is determined by querying the historical stay reference time value for subsequent use.

[0180] Step S475: Calculate the product value between the initial priority value of the stay processing and the historical stay impact value and use it as the stay processing adjustment priority value.

[0181] The stop processing adjustment priority value refers to the priority value adjusted when the process stop is prioritized. The product value between the stop processing initial priority value and the historical stop impact value is calculated and used as the stop processing adjustment priority value, so as to facilitate subsequent use.

[0182] Step S476: Determine the process benchmark processing information corresponding to the current processing process information based on the correspondence between the current processing process information and the preset process benchmark processing information, and combine the process benchmark processing information with the stay processing adjustment priority value to form the stay time deviation processing information.

[0183] The process benchmark processing information refers to the processing information for benchmark processing when there is an abnormality in the current processing process, and the process benchmark processing information is obtained by querying from a database storing the current processing process information and the process benchmark processing information. The process benchmark processing information is determined by querying the current processing process information, and the process benchmark processing information is combined with the stay processing adjustment priority value to form the stay time deviation processing information, thereby improving the accuracy of the obtained stay time deviation processing information.

[0184] For example, if the current processing flow information is the process of the delivery link, then the process benchmark processing information is the re-delivery process.

[0185] exist Figure 5After step S475, in order to further ensure the rationality of the stay processing adjustment priority value, it is necessary to further analyze and calculate the stay processing adjustment priority value separately, which is described in detail through the following steps. The steps after calculating the product value between the initial stay processing priority value and the historical stay impact value and using it as the stay processing adjustment priority value include the following steps:

[0186] Step S4751: Retrieve process-related impact information based on the current processing process information.

[0187] The process-related impact information refers to the relevant information that affects the current processing process, and the process-related impact information is obtained after the operator pre-enters the current processing process information. The process-related impact information is retrieved through the current processing process information, so as to facilitate subsequent use.

[0188] Step S4752: Get the location of the current processing flow information and use it as the flow location point.

[0189] The process location point refers to the location point of the current processing process. By obtaining the process location point, it is convenient for subsequent use.

[0190] Step S4753: Retrieve location processing related information based on the process location point.

[0191] Among them, the location processing related information refers to the process-related information that exists at the location of the current processing flow. The location processing related information is obtained by querying and retrieving the information websites related to the processing flow corresponding to the process location point, so as to facilitate subsequent use.

[0192] Step S4754: Determine the location process impact information based on the consistency between the location processing related information and the process related impact information.

[0193] Among them, the location process impact information refers to the information related to the location of the current processing process and that has an impact. By analyzing the consistency between the location processing related information and the process related impact information, the information that is consistent with the location processing related information and the process related impact information is used as the location process impact information to facilitate subsequent use.

[0194] For example, the location processing related information includes weather conditions and process personnel conditions. When the process related influencing information is the weather conditions, then the location process influencing information is the weather conditions.

[0195] Step S4755: Determine the location process impact value corresponding to the location process impact information according to the correspondence between the location process impact information and the preset location process impact value, and add the location process impact value to the stay processing adjustment priority value to form a new stay processing adjustment priority value.

[0196] The location process impact value refers to the impact value corresponding to the location of the current processing process and the impact when it is generated. The location process impact value is obtained by querying from a database storing location process impact information and location process impact values. The location process impact value is determined by analyzing the location process impact information, and the location process impact value is added to the stay processing adjustment priority value to form a new stay processing adjustment priority value, thereby improving the accuracy of the obtained stay processing adjustment priority value.

[0197] After step S4755, in order to further ensure the rationality of the stay processing adjustment priority value, it is necessary to further analyze and calculate the stay processing adjustment priority value separately, which is described in detail through the following steps. The steps after adding the location flow impact value to the stay processing adjustment priority value to form a new stay processing adjustment priority value include the following steps:

[0198] Step S47551: Determine whether the location process impact information belongs to the preset external environment impact information. If yes, execute step S47552; if no, execute step S47554.

[0199] The external environment impact information refers to the impact information caused by the external environment where the process location is located, and the external environment impact information is obtained after being pre-input by the operator. By judging whether the location process impact information belongs to the preset external environment impact information, it is judged whether it is affected by the external environment at this time.

[0200] Step S47552: Based on the process location point, query the future time changes of the location process impact information and use it as future impact information.

[0201] Among them, future impact information refers to the impact information generated by the external environment in the future. When the location process impact information belongs to the preset external environment impact information, it means that it is affected by the external environment at this time. Therefore, the future impact information is queried through the process location point to facilitate subsequent use.

[0202] Step S47553: Determine future impact warning information based on future impact information analysis, and output the future impact warning information.

[0203] Among them, future impact warning information refers to warning information that warns of the impact of the external environment in the future. By analyzing the future impact information, the future impact warning information is determined and output, so that the operator can make timely manual adjustments to the order process, thereby improving the overall service quality in the distribution management process.

[0204] Step S47554: Based on the process position point, retrieve the adjacent position personnel value corresponding to the adjacent position point.

[0205] Among them, the adjacent position point refers to the position point adjacent to the process position point, and the adjacent position personnel value refers to the actual number of process processing personnel at the adjacent position point. When the position process impact information does not belong to the preset external environment impact information, it means that it is not affected by the external environment at this time. Therefore, the adjacent position point is queried through the process position point and the adjacent position personnel value is retrieved, so as to facilitate subsequent use.

[0206] Step S47555: Determine the personnel adjustment value based on the comparison between the adjacent position personnel value and the preset position reference personnel value.

[0207] The position reference personnel value refers to the minimum number of process processing personnel required by adjacent position points when running at full capacity. The position reference personnel value is obtained after being pre-entered by the operator. By analyzing the comparison between the adjacent position personnel value and the preset position reference personnel value, the difference between the adjacent position personnel value and the preset position reference personnel value is used as the personnel adjustment value for subsequent use.

[0208] Step S47556: Retrieve missing values ​​for personnel based on location process impact information.

[0209] Among them, the position process impact information includes missing personnel values. The missing personnel values ​​refer to the number values ​​of missing process processing personnel corresponding to the process location point. The missing personnel values ​​are retrieved through the position process impact information to facilitate subsequent use.

[0210] Step S47557: Determine the personnel adjustment information based on the comparison result between the personnel adjustment value and the personnel missing value, and output the personnel adjustment information.

[0211] Among them, personnel adjustment information refers to adjustment information for process processing personnel. By analyzing the comparison results of the personnel adjustment value and the personnel missing value, when the personnel adjustment value is greater than the personnel missing value, the personnel missing adjustment information corresponding to the personnel missing value is determined based on the correspondence between the personnel missing value and the preset personnel missing adjustment information, and the personnel missing adjustment information is used as the personnel adjustment information and output; when the personnel adjustment value is not greater than the personnel missing value, the personnel sufficient adjustment information corresponding to the personnel adjustment value is determined based on the correspondence between the personnel adjustment value and the preset personnel sufficient adjustment information, and the personnel sufficient adjustment information is used as the personnel adjustment information and output, thereby improving the overall service quality in the distribution management process.

[0212] In step S47553, in order to further ensure the rationality of the future impact warning information, it is necessary to further analyze and calculate the future impact warning information separately, which is described in detail through the following steps. The method for determining the future impact warning information includes the following steps:

[0213] Step S475531: Retrieve the weather impact duration value and the weather impact intensity value based on the future impact information.

[0214] The future impact information includes the weather impact duration value and the weather impact intensity value. The weather impact duration value refers to the duration value corresponding to the weather impact, and the weather impact intensity value refers to the intensity value corresponding to the weather impact. The weather impact duration value and the weather impact intensity value are retrieved through the future impact information, so as to facilitate subsequent use.

[0215] Step S475532: Determine the duration warning information corresponding to the weather impact duration value according to the correspondence between the weather impact duration value and the preset duration warning information.

[0216] The duration warning information refers to the warning information for the duration corresponding to the weather impact, and the duration warning information is obtained by querying from a database storing the weather impact duration value and the duration warning information. The duration warning information is determined by querying the weather impact duration value, which is convenient for subsequent use.

[0217] Step S475533: Determine whether the weather impact intensity value is greater than a preset weather impact reference intensity value. If yes, execute step S475534; if no, execute step S475536.

[0218] The weather impact reference intensity value refers to the maximum intensity value that can be tolerated when the weather has an impact, and the weather impact reference intensity value is obtained after being pre-input by the operator. By judging whether the weather impact intensity value is greater than the preset weather impact reference intensity value, it is judged whether an intensity value warning is required when the weather has an impact.

[0219] Step S475534: Calculate the difference between the weather impact intensity value and the weather impact baseline intensity value and use it as the weather impact intensity deviation value.

[0220] Among them, the weather impact intensity deviation value refers to the deviation value when there is a deviation in the intensity generated when the weather has an impact. When the weather impact intensity value is greater than the preset weather impact benchmark intensity value, it means that an early warning of the intensity value is required at this time. Therefore, the difference between the weather impact intensity value and the weather impact benchmark intensity value is calculated and used as the weather impact intensity deviation value for subsequent use.

[0221] Step S475535: Determine the weather impact intensity warning information corresponding to the weather impact intensity deviation value according to the correspondence between the weather impact intensity deviation value and the preset weather impact intensity warning information, and combine the weather impact intensity warning information with the duration warning information as future impact warning information.

[0222] The weather impact intensity warning information refers to the warning information for warning the intensity of the weather when it affects the weather. The weather impact intensity warning information is obtained by querying from a database storing weather impact intensity deviation values ​​and weather impact intensity warning information. The weather impact intensity warning information is determined by querying the weather impact intensity deviation value, and the weather impact intensity warning information is combined with the duration warning information as future impact warning information, thereby improving the accuracy of the obtained future impact warning information.

[0223] Step S475536: directly use the duration warning information as future impact warning information.

[0224] Among them, when the weather impact intensity value is not greater than the preset weather impact benchmark intensity value, it means that there is no need to warn about the intensity value at this time, so the duration warning information is directly used as the future impact warning information, thereby improving the accuracy of the obtained future impact warning information.

[0225] Reference Figure 6 Based on the same inventive concept, an embodiment of the present invention provides an order management system applied to a distribution management system, including:

[0226] Acquisition module 1, used to acquire order information, order processing information and process location points;

[0227] Memory 2, used to store Figures 1 to 5 A program for an order management method applied to a distribution management system according to any one of the items;

[0228] Processor 3 loads the program in the execution memory and implements the following Figures 1 to 5 An order management method applied to a distribution management system according to any one of the above.

[0229] The above is only a preferred embodiment of the present invention, and the protection scope of the present invention is not limited to the above embodiments. All technical solutions under the concept of the present invention belong to the protection scope of the present invention. It should be pointed out that for ordinary technicians in this technical field, some improvements and modifications without departing from the principle of the present invention should also be regarded as the protection scope of the present invention.

Claims

1. An order management method applied to a distribution management system, characterized in that: include: Get order information; Retrieve order parameter type information based on order information; Determine whether the order parameter type information is completely consistent with the preset order benchmark type information; If yes, continue to execute the order information; If not, then analyzing the deviation between the order parameter type information and the preset order benchmark type information and using it as the deviation type information; Retrieving the importance value of the deviation type based on the deviation type information; Determine the type deviation processing information according to the comparison result between the deviation type importance value and the preset importance reference value, and output the type deviation processing information for execution; It also includes the steps that follow after the order information is executed, as follows: Obtain order processing information corresponding to the order information; Retrieve the current processing flow information and the current flow stay time value corresponding to the current processing flow information based on the order processing status information; According to the correspondence between the current processing flow information and the preset flow benchmark stay time value, the flow benchmark stay time value corresponding to the current processing flow information is determined; Determine whether the current process dwell time value is less than the process benchmark dwell time value; If yes, continue to obtain order processing information; If not, the difference between the current process residence time value and the process benchmark residence time value is calculated and used as the process residence time deviation value; Determine the residence time deviation processing information based on the process residence time deviation value analysis, and output and execute the residence time deviation processing information.

2. The order management method applied to a distribution management system according to claim 1, characterized in that: Methods for determining category bias processing information include: Determine whether the importance value of the deviation type is greater than the preset importance reference value; If yes, retrieve customer information based on order information; Determine the deviation type prompt information corresponding to the deviation type information according to the correspondence between the deviation type information and the preset deviation type prompt information; Calculate the difference between the importance value of the deviation type and the importance benchmark value and use it as the importance deviation value; According to the correspondence between the importance deviation value and the preset category processing priority value, the category processing priority value corresponding to the importance deviation value is determined; combining the category processing priority value, the deviation category prompt information and the customer information as category deviation processing information; If not, retrieve the specific parameter information of the category based on the order information; The parameter adjustment processing information is determined based on the category-specific parameter information analysis, and the parameter adjustment processing information is used as the category deviation processing information.

3. The order management method applied to a distribution management system according to claim 2, characterized in that: The method for determining the parameter adjustment processing information includes: Retrieving type parameter format information based on the deviation type information; Determine whether the category specific parameter information satisfies the category parameter format information; If yes, then jump to continue executing the order information; If not, the category specific parameter information that does not satisfy the category parameter format information is used as the format deviation parameter information, and the category parameter format information corresponding to the format deviation parameter information is used as the deviation parameter format information; Analyze the deviation between the deviation parameter format information and the type parameter format information and use it as parameter format deviation information; Format deviation processing information is determined according to the parameter format deviation information analysis, and the format deviation processing information is used as parameter adjustment processing information.

4. The order management method applied to a distribution management system according to claim 3, characterized in that: Methods for determining format deviation processing information include: Retrieving a format deviation degree value based on parameter format deviation information; Determining whether the format deviation degree value is greater than a preset format deviation reference degree value; If yes, then the difference between the format deviation degree value and the format deviation reference degree value is calculated and used as the format deviation degree deviation value; According to the correspondence between the format deviation degree deviation value and the preset format processing priority value, the format processing priority value corresponding to the format deviation degree deviation value is determined; combining the format processing priority value with the parameter format deviation information to form format deviation prompt information, and using the format deviation prompt information as format deviation processing information; If not, the format deviation correction information corresponding to the parameter format deviation information is determined according to the correspondence between the parameter format deviation information and the preset format deviation correction information, and the format deviation correction information is used as the format deviation processing information.

5. The order management method applied to a distribution management system according to claim 1, characterized in that: The method for determining the residence time deviation processing information includes: According to the correspondence between the process dwell time deviation value and the preset dwell processing initial priority value, the dwell processing initial priority value corresponding to the process dwell time deviation value is determined; Retrieve historical dwell deviation time values ​​based on current processing flow information; Calculate the average of all historical stay deviation time values ​​and use it as the historical stay reference time value; According to the correspondence between the historical stay reference time value and the preset historical stay impact value, the historical stay impact value corresponding to the historical stay reference time value is determined; Calculate the product value between the initial priority value of the stay treatment and the historical stay impact value and use it as the stay treatment adjustment priority value; According to the correspondence between the current processing flow information and the preset flow benchmark processing information, the flow benchmark processing information corresponding to the current processing flow information is determined, and the flow benchmark processing information is combined with the stay processing adjustment priority value to form the stay time deviation processing information.

6. The order management method applied to a distribution management system according to claim 5, characterized in that: The method also includes a step after calculating the product value between the initial priority value of the stay processing and the historical stay impact value and using it as the stay processing adjustment priority value, which is as follows: Retrieve process-related impact information based on current processing process information; Get the location of the current processing flow information and use it as the process location point; Retrieve location processing related information based on process location points; Determine the location process impact information based on the consistency between the location processing related information and the process related impact information; According to the correspondence between the location flow impact information and the preset location flow impact value, the location flow impact value corresponding to the location flow impact information is determined, and the location flow impact value is added to the stay processing adjustment priority value to form a new stay processing adjustment priority value.

7. The order management method applied to a distribution management system according to claim 6, characterized in that: The method further includes the following steps after adding the location flow impact value to the stay processing adjustment priority value to form a new stay processing adjustment priority value: Determine whether the location process impact information belongs to the preset external environment impact information; If yes, then query the future time change of the location process impact information based on the process location point and use it as the future impact information; Determine future impact warning information based on future impact information analysis, and output future impact warning information; If not, then retrieve the adjacent position personnel value corresponding to the adjacent position point based on the process position point; According to the comparison between the personnel value of the adjacent position and the preset position benchmark personnel value, the personnel adjustment value is determined; Based on the location process, the information retrieval personnel lacks values; According to the comparison result between the personnel adjustment value and the personnel missing value, the personnel adjustment information is determined and output.

8. The order management method applied to a distribution management system according to claim 7, characterized in that: Methods for determining future impact warning information include: Retrieve weather impact duration value and weather impact intensity value based on future impact information; According to the correspondence between the weather impact duration value and the preset duration warning information, the duration warning information corresponding to the weather impact duration value is determined; Determine whether the weather impact intensity value is greater than a preset weather impact benchmark intensity value; If yes, the difference between the weather impact intensity value and the weather impact benchmark intensity value is calculated and used as the weather impact intensity deviation value; According to the correspondence between the weather impact intensity deviation value and the preset weather impact intensity warning information, the weather impact intensity warning information corresponding to the weather impact intensity deviation value is determined, and the weather impact intensity warning information is combined with the duration warning information as future impact warning information; If not, the duration warning information is directly used as the future impact warning information.

9. An order management system applied to a distribution management system, characterized in that: include: The acquisition module (1) is used to obtain order information, order processing status information and process location points; A memory (2) for storing a program of an order management method applied to a distribution management system according to any one of claims 1 to 8; A processor (3) is configured to load and execute a program in a memory and implement an order management method applied to a distribution management system as claimed in any one of claims 1 to 8.

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