Method, apparatus, device and storage medium for message processing

By receiving conversation messages between users and digital assistants, the model determines the processing results and adapts to the presentation mode of the interaction channel, solving the problem of inappropriate content presentation under different interaction channels of machine learning models, and improving the user interaction experience and content accuracy.

CN119011520BActive Publication Date: 2026-06-02BEIJING ZITIAO NETWORK TECH CO LTD
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Patents(China)
Current Assignee / Owner
BEIJING ZITIAO NETWORK TECH CO LTD
Filing Date
2023-11-22
Publication Date
2026-06-02

AI Technical Summary

Technical Problem

In existing technologies, the content presentation formats provided by machine learning models under different interaction channels are not adapted to the interaction channels, resulting in a poor user interaction experience. Furthermore, the models need to learn the content presentation patterns of different interaction channels, which affects the accuracy of content generation.

Method used

By receiving conversational messages between the user and the digital assistant, the system uses models to determine the processing results, indicates the target content that matches the user's needs, and presents the response message in the interaction channel based on the message presentation mode of the received interaction channel. It adopts a layered architecture design and computer language conversion technology to ensure that the content is adapted to the interaction channel.

Benefits of technology

It improves the user's interaction experience with the digital assistant, ensures the accuracy and adaptability of the content, does not increase the burden on the model, and allows the model to focus on content generation.

✦ Generated by Eureka AI based on patent content.

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Abstract

Embodiments of the present disclosure provide a method, apparatus, device and storage medium for message processing. The method comprises: in an interaction between a user and a digital assistant, receiving a session message of the user for the digital assistant; determining, by using a model, a processing result for the session message, the processing result indicating target content matched with a user demand corresponding to the session message; and presenting, in an interaction channel, a reply message of the digital assistant for the session message based on a first message presentation mode corresponding to the interaction channel, the reply message showing at least a part of the target content. In this way, the user can be provided with accurate content meeting his / her demand and the presentation mode of the content is adapted to the interaction channel used by the user. Thus, the interaction experience between the user and the digital assistant can be improved.
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