Express delivery method and intelligent express delivery system

Abstract

The embodiment of the invention provides an express delivery method and an intelligent express delivery system, the intelligent express delivery system comprises an intelligent communication device, and the method comprises the steps that the intelligent communication device obtains waybill information of an express to be delivered, and the waybill information comprises contact information and an express number; the intelligent communication device automatically sends an express delivery message to the recipient communication device by using the contact information; the intelligent communication device receives an express response message fed back by the receiver communication device based on the express delivery message; and the intelligent communication equipment associates the express response message with the express number and then pushes the express response message to the courier. According to the technical scheme of the embodiment of the invention, the intelligent communication equipment automatically sends the express delivery message to the addressee communication equipment to obtain the express response message including the express delivery mode, and finally the express response message is associated with the express number and then pushed to the courier, so that the express delivery efficiency is improved, and the communication cost of the courier is reduced.

Description

Technical Field

[0001] The embodiments of the present invention relate to the field of communication technology, and in particular to a courier delivery method and an intelligent courier delivery system. Background Art

[0002] In recent years, with the diversification and popularization of online shopping consumption patterns, the rapid growth in demand for mailing documents and items, the continuous improvement of the express delivery industry's infrastructure, and the continuous improvement of the express delivery network's coverage and accuracy, coupled with my country's super-large market advantages, the express delivery industry has achieved considerable development.

[0003] In terms of data, my country's express delivery business revenue will reach 1.2 trillion yuan in 2023, and the express delivery business volume will exceed 130 billion pieces. Such a huge number of express parcels has brought great pressure to the delivery of express parcels. In order to improve the efficiency of express delivery, the general practice of the express delivery industry is that couriers directly place express parcels at collection points such as express service stations and smart express boxes, and the express delivery platform notifies customers through mini programs or text messages to pick up the parcels at the collection points. This obviously hurts the interests of some customers who are unwilling to place express parcels at collection points or hope for door-to-door delivery.

[0004] In particular, from March 1, 2024, my country's newly revised "Express Delivery Market Management Measures" came into effect, which clearly stipulates that "enterprises engaged in express delivery business shall not confirm the receipt of express parcels on behalf of users without their consent, and shall not deliver express parcels to smart express boxes, express service stations and other express terminal service facilities without authorization", which requires couriers to obtain user consent before placing express parcels at collection points. However, if the courier asks the user whether he agrees to place the express parcel at the collection point by calling or sending a message, it will increase the courier's workload, affect the efficiency of express delivery, and increase the courier's communication costs. This is studied in the embodiments of the present invention. Summary of the invention

[0005] The embodiments of the present invention aim to solve one of the technical problems in the related art at least to a certain extent.

[0006] To this end, the embodiments of the present invention disclose a courier delivery method and an intelligent courier delivery system to improve the express delivery efficiency and reduce the communication costs of couriers.

[0007] In a first aspect, an embodiment of the present invention provides a method for express delivery, which is applied to an intelligent express delivery system, wherein the intelligent express delivery system includes an intelligent communication device, and the method includes: The intelligent communication device obtains the waybill information of the express to be delivered, wherein the waybill information includes contact information and express delivery number; The intelligent communication device automatically uses the contact information to send an express delivery message to the recipient's communication device, and the express delivery message includes express delivery method inquiry information; The intelligent communication device receives an express reply message fed back by the recipient communication device based on the express delivery message, wherein the express reply message includes an express delivery method, and the express delivery method indicates whether the express is delivered to the door or to a delivery point; The intelligent communication device associates the express reply message with the express order number and pushes it to the courier.

[0008] Optionally, in some implementations of the first aspect of the present invention, the waybill information further includes address information, and the method further includes: The intelligent communication device determines the delivery point location information corresponding to the address information; When the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the express order number and pushes it to the courier, including: The intelligent communication device associates the express reply message, the express order number and the delivery point location information and pushes them to the courier.

[0009] Optionally, in some implementations of the first aspect of the present invention, when there are multiple drop-off point location information, the express delivery message further includes the drop-off point location information, and the express reply message further includes the target drop-off point location information selected by the recipient; The intelligent communication device associates the express reply message, the express order number and the delivery point location information and pushes them to the courier, including: The intelligent communication device associates the express reply message, the express order number and the location information of the target delivery point and pushes them to the courier.

[0010] Optionally, in some implementations of the first aspect of the present invention, the intelligent express delivery system further includes a delivery communication device located at a delivery point, and when the express delivery mode indicates that the express is delivered to the delivery point, the method further includes: The intelligent communication device sends the waybill information to the target delivery communication device corresponding to the address information; The target delivery communication device receives the waybill information; The target delivery communication device enters the express delivery number into the express delivery number information table; The target delivery communication device determines whether the target express number entered by the courier or the service personnel at the delivery point is in the express number information table; If the target express number entered by the courier is in the express number information table, the target delivery communication device allows the courier to deliver the target express corresponding to the target express number to the delivery point, and automatically sends an express delivery message to the recipient communication device using the contact information; If the target express number entered by the courier is not in the express number information table, the target delivery communication device refuses the courier to deliver the target express corresponding to the target express number to the delivery point.

[0011] Optionally, in some implementations of the first aspect of the present invention, the delivery point is a smart express box, the delivery communication device is a communication device configured on the smart express box, and the method further includes: The delivery communication device sends the usage status of the smart parcel box to the courier according to preset rules.

[0012] Optionally, in some implementations of the first aspect of the present invention, the intelligent express delivery system further includes an express box management platform, and the delivery communication device sends the usage status of the intelligent express box to the courier according to a preset rule, including: The delivery communication device sends the usage status of the smart express box to the express box management platform according to a preset rule; The express box management platform receives the usage status; The express box management platform sends the usage status to the courier.

[0013] Optionally, in some embodiments of the first aspect of the present invention, the method further comprises: The express box management platform records the historical usage and maintenance information of the smart express box.

[0014] Optionally, in some implementations of the first aspect of the present invention, the contact information is a virtual telephone number of the recipient's communication device, and the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient's communication device, including: The AI ​​digital person in the intelligent communication device automatically dials the virtual phone number to establish voice communication with the recipient's communication device, and sends a voice-based express delivery message to the recipient's communication device; The intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message, including: The AI ​​digital human of the intelligent communication device receives the express reply message in voice form fed back by the recipient communication device based on the express delivery message, and converts the express reply message in voice form into an express reply message in text form.

[0015] Optionally, in some implementations of the first aspect of the present invention, the express delivery message further includes door-to-door time period inquiry information, the courier response message further includes door-to-door time period, and the intelligent communication device associates the express response message with the courier number and pushes it to the courier, including: When the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the express delivery number and pushes it to the courier; When the express delivery mode indicates that the express is delivered to the door, the intelligent communication device determines whether the door-to-door time period is within the delivery time period; If the door-to-door delivery time period is within the delivery time period, the intelligent communication device associates the express reply message with the express order number and pushes it to the courier. Optionally, in some embodiments of the first aspect of the present invention, the express delivery message further includes the location of the express booth and the courier service time period, and the express delivery method further includes self-pickup at the express booth.

[0016] Optionally, in some embodiments of the first aspect of the present invention, the method further comprises: The intelligent communication device receives the express reply message modified by the recipient communication device; The intelligent communication device associates the modified express reply message with the express order number and pushes it to the courier.

[0017] Optionally, in some implementations of the first aspect of the present invention, the express delivery message further includes door-to-door time period inquiry information, the courier response message further includes door-to-door time period, and the method further includes: For multiple express parcels to be delivered whose express delivery methods represent door-to-door delivery, the intelligent communication device determines a door-to-door delivery strategy according to the door-to-door delivery time period and the recipient address of each express parcel to be delivered; The intelligent communication device associates the express reply message with the express order number and pushes it to the courier, including: The intelligent communication device associates the express reply message, the express delivery number and the door-to-door strategy and pushes them to the courier.

[0018] Optionally, in some implementations of the first aspect of the present invention, the waybill information further includes express shipment remarks information, and the method further includes: For express parcels whose express parcel remarks information has already indicated the express parcel delivery method, the intelligent communication device associates the express parcel remarks information with the express delivery order number and pushes it to the courier.

[0019] Optionally, in some implementations of the first aspect of the present invention, the contact information includes a recipient's phone number, and the method further includes: The intelligent communication device receives a door-to-door confirmation request sent by the courier; The intelligent communication device automatically dials the recipient's phone number based on the confirmation of the door-to-door request to establish a communication connection with the recipient's communication device; The intelligent communication device receives the door-to-door feedback message fed back by the recipient communication device; The intelligent communication device sends the door-to-door feedback message to the courier.

[0020] Optionally, in some implementations of the first aspect of the present invention, the waybill information also includes item information, and the express delivery message also includes the item information.

[0021] In a second aspect, an embodiment of the present invention further discloses an intelligent express delivery system, which is used to execute the express delivery method described in any embodiment of the first aspect.

[0022] Beneficial effects of the embodiments of the present invention: The embodiment of the present invention provides a method for delivering express and an intelligent express delivery system, the intelligent express delivery system includes an intelligent communication device, and the method includes: the intelligent communication device obtains the waybill information of the express to be delivered, the waybill information includes contact information and express delivery number; the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient communication device, the express delivery message includes express delivery method inquiry information; the intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message, the express reply message includes the express delivery method, and the express delivery method indicates whether the express is delivered to the door or to the delivery point; the intelligent communication device associates the express reply message with the express delivery number and pushes it to the courier. The technical solution of the embodiment of the present invention is that the intelligent communication device automatically sends the express delivery message to the recipient communication device to obtain the express reply message including the express delivery method, and finally associates the express reply message with the express delivery number and pushes it to the courier, the whole process of obtaining the express delivery method does not require the participation of the courier, and on the basis of not increasing the workload of the courier, the express delivery efficiency is improved and the communication cost of the courier is reduced. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Figure 1 A schematic diagram of a flow chart of a courier delivery method provided by an embodiment of the present invention; Figure 2 A schematic diagram of a flow chart of another express delivery method provided by an embodiment of the present invention; Figure 3 A schematic diagram of the structure of an intelligent express delivery system provided in an embodiment of the present invention. DETAILED DESCRIPTION

[0024] In order to more clearly understand the above-mentioned purposes, features and advantages of the present invention, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. All other embodiments obtained by ordinary technicians in this field based on the technical concept of the embodiments of the present invention belong to the scope of protection of the present invention.

[0025] As mentioned in the background technology, the newly revised "Express Delivery Market Management Measures" requires couriers to obtain user consent before placing express mail at collection points, which will increase the workload of couriers, reduce the efficiency of express delivery, increase the communication costs of couriers, etc. To this end, the embodiments of the present invention provide a courier delivery method and an intelligent courier delivery system to improve the efficiency of express delivery and reduce the communication costs of couriers.

[0026] Specifically, the technical concept of the embodiment of the present invention is as follows: the intelligent communication device in the intelligent express delivery system obtains the contact information in the express waybill information to be delivered, and automatically uses the contact information to send an express delivery message to the recipient's communication device to obtain an express response message including the express delivery method. Finally, the intelligent communication device associates the express response message with the express delivery number and pushes it to the courier. In the embodiment of the present invention, the intelligent communication device automatically sends an express delivery message to the recipient's communication device to obtain an express response message including the express delivery method, and finally associates the express response message with the express delivery number and pushes it to the courier. The entire process of obtaining the express delivery method does not require the courier to participate. On the basis of not increasing the courier's workload, the express delivery efficiency is improved and the courier's communication cost is reduced.

[0027] After describing the technical concept of the embodiment of the present invention, the technical solution of the embodiment of the present invention will be described in detail below with reference to the accompanying drawings. Figure 1 The figure is a flow chart of a method for express delivery provided by an embodiment of the present invention. Figure 1 The express delivery method shown is applied to an intelligent express delivery system, which includes an intelligent communication device.

[0028] Among them, intelligent communication devices can be electronic devices with computing power, storage memory function and communication function, such as mobile phones, laptops, tablets, personal computers, servers, etc. In actual scenarios, intelligent communication devices can be in the form of express delivery platforms, or communication devices configured by express delivery companies for delivery points (some express delivery companies also call them business departments, which are the places where couriers pick up express parcels), or communication devices carried by couriers. In addition, considering factors such as reducing the workload of couriers, leaving time margin for couriers to deliver the express parcels to be delivered from the delivery point to the designated location, and some other daily use needs of couriers' communication devices, intelligent communication devices can be selected from express delivery platforms or communication devices configured by express delivery companies for delivery points.

[0029] Specifically, Figure 1 The express delivery method shown includes the following steps: In step S101, the intelligent communication device obtains the waybill information of the express shipment to be delivered.

[0030] Among them, express parcels to be delivered refer to express parcels waiting to be delivered by couriers. Waybill information includes contact information and express delivery number. Contact information is used to communicate with the recipient's communication device. In actual applications, the contact information can be the telephone number of the recipient's communication device, or it can be the account information of the target application software on the recipient's communication device, and the target application software can receive express delivery messages sent by the smart communication device. It is obvious that the target application software should establish an association with the express delivery platform when placing an order for express parcels to be delivered, so as to open up the communication link between the express delivery platform and the target application software. For example, express parcels to be delivered are ordered to the express delivery platform using the target application software. The express delivery number is a unique identification code used to identify express parcels.

[0031] Specifically, when the intelligent communication device is an express delivery platform, the waybill information reading device configured at the delivery point reads the waybill information of the express to be delivered and sends it to the express delivery platform. The current logistics tracking system of the express delivery company generally uses the waybill information reading device to read the waybill information when the express arrives at the transfer station or delivery point, which will not be repeated here. When the intelligent communication device is an electronic device configured by the express delivery company for the delivery point or an electronic device carried by the courier, the intelligent communication device can obtain the waybill information of the express to be delivered by scanning a QR code, barcode or electronic tag; of course, the intelligent communication device can also send a waybill information acquisition request to the express delivery platform to obtain the waybill information from the express delivery platform. It should be noted that there are usually more than one express to be delivered, and the express delivery method of the embodiment of the present invention is executed for each express to be delivered.

[0032] In step S102, the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient's communication device.

[0033] The recipient's communication device is an electronic device with computing, storage and memory functions, and communication functions, such as a mobile phone, laptop, tablet computer, or personal computer, held by the recipient, usually a mobile phone. The express delivery message is to collect the recipient's delivery intention, and should at least include express delivery method inquiry information, which is used to inquire whether the courier agrees to deliver the express to be delivered to the delivery point.

[0034] Specifically, the smart communication device sends the express delivery message to the recipient's communication device in different ways according to the different contact information. When the contact information is the account information of the target application software on the recipient's communication device, the smart communication device sends the express delivery message to the target application software on the recipient's communication device through the account information, so that the recipient can use the target application software on the recipient's communication device to feedback the express reply message. When the contact information is the telephone number of the recipient's communication device, the smart communication device sends the express delivery message by dialing the telephone number of the recipient's communication device or sending a text message connection to the recipient's communication device. Among them, when the smart communication device dials the telephone number of the recipient's communication device, the express delivery message is in the form of voice relying on the smart voice technology, and when the smart communication device sends a text message connection to the recipient's communication device, the express delivery message is in the form of a network link.

[0035] In this step, the intelligent communication device automatically uses the contact information to send a parcel delivery message to the recipient's communication device, replacing the courier's phone call or text message to ask the user (i.e., the recipient) whether he agrees to place the parcel at the collection point, thereby improving the parcel delivery message and reducing the courier's communication costs.

[0036] In step S103, the intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message.

[0037] The express reply message includes the express delivery method, which indicates whether the express is delivered to the door or to the delivery point. The delivery point here refers to the express terminal service facilities such as smart express boxes and express service stations.

[0038] In step S104, the intelligent communication device associates the express reply message with the express delivery number and pushes it to the courier.

[0039] In this step, the intelligent communication device can push the associated express reply message and express number to the communication device held by the courier, such as the courier's mobile phone. It is understandable that when the intelligent communication device itself is a communication device such as a mobile phone carried by the courier, the associated express reply message and express number can be presented to the courier through the application software in the intelligent communication device that can provide a user interface.

[0040] Through this step, the courier can obtain information such as the delivery method of the express to be delivered.

[0041] It should be noted that when the intelligent communication device communicates with the recipient's communication device, the communication device held by the courier, etc., it is necessary to use network communication and mobile communication technology. The relevant communication technology is an existing technology and will not be described in detail in the embodiments of the present invention. When it is necessary to use relevant application software to establish communication between the communication devices, it is also necessary to use the background server of the relevant application software to achieve it. Under the guidance of the technical concept of the embodiments of the present invention, the relevant implementation is an existing technology and will not be described in detail in the embodiments of the present invention.

[0042] An express delivery method provided by an embodiment of the present invention is applied to an intelligent express delivery system, and the intelligent express delivery system includes an intelligent communication device, including: the intelligent communication device obtains the waybill information of the express to be delivered, the waybill information includes contact information and the express delivery number; the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient communication device, and the express delivery message includes the express delivery method inquiry information; the intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message, and the express reply message includes the express delivery method, and the express delivery method indicates whether the express is delivered to the door or to the delivery point; the intelligent communication device associates the express reply message with the express delivery number and pushes it to the courier. The technical solution of the embodiment of the present invention is that the intelligent communication device automatically sends the express delivery message to the recipient communication device to obtain the express reply message including the express delivery method, and finally associates the express reply message with the express delivery number and pushes it to the courier, and the whole process of obtaining the express delivery method does not require the participation of the courier, and on the basis of not increasing the workload of the courier, the express delivery efficiency is improved and the communication cost of the courier is reduced.

[0043] Furthermore, considering that new couriers or couriers who change their service areas are not familiar with the locations of the delivery points in the service areas, and also to avoid the couriers from delivering the express to the wrong locations, in some implementations of the embodiments of the present invention, the waybill information also includes address information. Figure 1 The express delivery method may also include: The intelligent communication device determines the delivery point location information corresponding to the address information.

[0044] Among them, in actual applications, the correspondence between address information and delivery point location information can be pre-stored in the intelligent communication device, or the correspondence between address information and delivery point location information can be obtained with the help of a map application service provider, and a corresponding server can be configured to store the correspondence between address information and delivery point location information.

[0045] Accordingly, when the express delivery mode indicates that the express is delivered to the delivery point, step S104 may include: The intelligent communication device associates the express reply message, express order number and delivery point location information and pushes it to the courier.

[0046] Optionally, when the express delivery mode indicates that the express is delivered to the door, step S104 may include: The intelligent communication device associates the express reply message, express number and address information and pushes it to the courier.

[0047] In this implementation, the delivery point location information that matches the address information is sent to the courier, so that the courier can directly check the location of the delivery point.

[0048] Considering that there are multiple delivery points in some communities, residential areas or parks, in order to facilitate the recipient to flexibly select the delivery point, so as to meet the recipient's needs of delivering multiple express parcels from different express delivery platforms or the same express delivery platform to the same delivery point, or to the delivery point closest to the recipient. In some implementations of the embodiments of the present invention, when there are multiple delivery point location information, the express delivery message also includes the delivery point location information, and the express response message also includes the target delivery point location information selected by the recipient.

[0049] Accordingly, step S104 may include: The intelligent communication device associates the express reply message, express order number and target delivery point location information and pushes it to the courier.

[0050] This specific implementation method can satisfy the recipient's choice of delivery point according to his own needs.

[0051] Furthermore, considering that couriers often deliver parcels to the wrong delivery point, the delivery efficiency is reduced and the user experience is affected. To this end, in some implementations of the embodiments of the present invention, the intelligent express delivery system also includes a delivery communication device located at the delivery point. Among them, the delivery communication device is an electronic device with computing power, storage memory function and communication function, such as a mobile phone, a laptop computer, a tablet computer, a personal computer, a logistics handheld terminal, etc. located at the delivery point. In addition, depending on the different forms of expression of the delivery point, the combination form of the delivery communication device and the delivery point is different. For example, when the delivery point is a smart parcel box, the delivery communication device is a communication device configured on the smart parcel box, and the delivery point and the delivery communication device are integrated. When the delivery point is a Cainiao Post Station, the delivery communication device is a communication device configured for the delivery point.

[0052] Correspondingly, the delivery method indicates that when the express is delivered to the delivery point, see Figure 2 As shown, the express delivery method of the embodiment of the present invention may also include: In step S205, the intelligent communication device sends the waybill information to the target delivery communication device corresponding to the address information.

[0053] The target delivery communication device is the delivery communication device of the delivery point to which the express mail to be delivered is to be delivered. It can be understood that, in the case where there are multiple delivery point location information, the target delivery communication device is the delivery communication device of the delivery point corresponding to the target delivery point location information selected by the recipient.

[0054] In actual applications, one possible implementation is that the intelligent communication device can request the express delivery platform for the contact information of the target delivery communication device corresponding to the address information, and use the contact information to establish a connection with the target delivery communication device. Another possible implementation is that the intelligent communication device itself stores the contact information of the target delivery communication device corresponding to the address information, and uses the contact information to establish a connection with the target delivery communication device. Another possible implementation is to obtain the contact information of the target delivery communication device of the delivery point corresponding to the address information with the help of a map application service provider, and use the contact information to establish a connection with the target delivery communication device.

[0055] It should be noted that, more specifically, the target delivery communication device corresponding to the address information is essentially the delivery communication device of the delivery point corresponding to the address information. The address information in the waybill information may be different from the address information of the delivery point where the target delivery communication device is located, but the two address information are usually physically close in real scenarios, and even have a strong connection with the courier (the courier's service area is relatively fixed). In actual applications, the contact information of the target delivery communication device corresponding to the address information can be obtained through the association between the address information in the waybill information and the address information of the delivery point where the target delivery communication device is located, and / or the association between the address information in the waybill information and the courier. For example, the intelligent communication device first determines the address information of the delivery point with the same community name or landmark building name as the address information in the waybill information, and then determines the contact information of the target delivery communication device corresponding to the address information of the queried delivery point. In step S206, the target delivery communication device receives the waybill information; In step S207, the target delivery communication device enters the express delivery number into the express delivery number information table.

[0056] In step S208, the target delivery communication device determines whether the target express number entered by the courier or the service personnel at the delivery point is in the express number information table.

[0057] Among them, the courier or service personnel at the delivery point can manually enter the target express number, or obtain the target express number by scanning the QR code, barcode or electronic label on the express to be delivered.

[0058] If the target express number entered by the courier is in the express number information table, in step S209, the target delivery communication device allows the courier to deliver the target express corresponding to the target express number to the delivery point, and automatically uses the contact information to send an express delivery message to the recipient's communication device.

[0059] If the target express number entered by the courier is not in the express number information table, in step S210, the target delivery communication device refuses the courier to deliver the target express package corresponding to the target express number to the delivery point.

[0060] This implementation method can effectively prevent couriers from delivering parcels to the wrong delivery point, further improving delivery efficiency and providing a good user experience.

[0061] Furthermore, considering that the number of compartments in the smart parcel box is limited, in order to avoid the situation where the smart parcel box is fully loaded and the courier has to deliver the parcel, which affects the delivery efficiency of the parcel. To this end, in some implementations of the embodiments of the present invention, the delivery point is the smart parcel box, and the delivery communication device is the communication device configured on the smart parcel box. The delivery method of the embodiments of the present invention may also include: The communication device sends the usage status of the smart parcel box to the courier according to preset rules.

[0062] Among them, the contact information of the communication device held by the courier can be provided to the delivery communication device by the intelligent communication device or the express delivery platform.

[0063] Specifically, the delivery communication device sends the usage status of the smart parcel box to the courier according to the preset rules. Furthermore, considering that the usage status of the smart parcel box changes dynamically, the setting of the preset rules should be able to satisfy the courier to timely understand the usage status of the smart parcel box. For example, the delivery communication device can send the usage status of the smart parcel box to the courier when the usage status of the box of the smart parcel box changes, or periodically send the usage status of the smart parcel box to the courier, so that the courier can timely understand the usage status of the smart parcel box to avoid empty parcels.

[0064] Furthermore, considering that the operator of the smart parcel box and the operator of the express delivery platform may be different, the unified management of the smart parcel box is also considered. In some implementations of the embodiments of the present invention, the smart express delivery system also includes a parcel box management platform, and accordingly, the delivery communication device sends the usage status of the smart parcel box to the courier according to the preset rules, including: The communication device sends the usage status of the smart express box to the express box management platform according to the preset rules; The express box management platform receives the usage status; The express box management platform sends the usage status to the courier.

[0065] It is obvious that a communication connection is pre-established between the communication equipment and the express box management platform.

[0066] In addition, in actual applications, the express box management platform can be equipped with corresponding application software, and the courier can obtain the usage status of the smart express box through the application software. Of course, each communication device can also send the usage status of each smart express box and the contact information of the relevant courier to the express box management platform, and the express box management platform will send the usage status of the corresponding smart express box to the courier at a fixed point.

[0067] Optionally, in some implementations of the embodiments of the present invention, the express delivery method of the embodiments of the present invention may further include: The express box management platform records the historical usage and maintenance information of the smart express boxes.

[0068] Among them, the historical usage and maintenance information of each smart parcel box can be provided by the delivery communication equipment on the smart parcel box.

[0069] In this embodiment, the express box management platform can obtain the historical usage and maintenance information of the smart express boxes, which facilitates the operation and maintenance of the smart express boxes.

[0070] Optionally, in some implementations of the embodiments of the present invention, the contact information is a virtual telephone number of the recipient's communication device, and step S102 may include: The AI ​​digital person in the intelligent communication device automatically dials a virtual phone number to establish voice communication with the recipient's communication device, and sends a voice-based express delivery message to the recipient's communication device.

[0071] Among them, AI (Artificial Intelligence) digital people are simulated people created by artificial intelligence technology and have speech synthesis and recognition capabilities. For details, please refer to existing intelligent voice and other technologies, which will not be repeated here. The use of virtual phone numbers is to protect the privacy of the recipient.

[0072] Step S103 may include: The AI ​​digital human of the intelligent communication device receives the express reply message in voice form fed back by the recipient's communication device based on the express delivery message, and converts the express reply message in voice form into an express reply message in text form.

[0073] This implementation method, on the one hand, uses artificial intelligence technology to simulate a human conversation with the recipient, which provides the recipient with a better experience. On the other hand, it uses a virtual phone number to protect the recipient's privacy.

[0074] Furthermore, considering that in actual applications, couriers generally have relatively fixed delivery time periods, while the door-to-door time periods required by recipients are usually more random, if the door-to-door time period is not within the current delivery time period, transporting the corresponding express will cause a waste of transportation capacity and bring a burden to the courier in finding the express. To this end, in some implementations of the time period of the present invention, the express delivery message also includes the door-to-door time period inquiry information, and the courier response message also includes the door-to-door time period, and step S104 may include: When the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the express order number and pushes it to the courier; When the express delivery method indicates that the express is delivered to the door, the intelligent communication device determines whether the door-to-door time period is within the delivery time period; If the door-to-door time period is within the delivery time period, the intelligent communication device will associate the express reply message with the express order number and push it to the courier.

[0075] Among them, the door-to-door time period overlaps with the delivery time period, that is, the door-to-door time period is considered to be within the delivery time period.

[0076] It should be noted that the door-to-door time period inquiry information needs to be triggered. Specifically, when the express delivery method selected by the recipient is door-to-door express delivery, the door-to-door time period inquiry information is triggered, and the recipient feedbacks the door-to-door time period based on the door-to-door time period inquiry information. In other words, when the express delivery method selected by the recipient is delivery to the delivery point, the door-to-door time period inquiry information will not be triggered, and the courier response message will not include the door-to-door time period.

[0077] This specific implementation method can help couriers select express parcels that are delivered within the current delivery time period, avoid couriers repeatedly transporting door-to-door express parcels that cannot be delivered temporarily, save transportation capacity and reduce the workload of couriers in searching for express parcels.

[0078] Furthermore, considering that some couriers will provide pickup services at fixed courier booths, in some implementations of the present invention, the express delivery message also includes the courier booth location and the courier service time period, and the express delivery method also includes self-pickup at the courier booth.

[0079] In this embodiment, the recipient can choose to pick up the express delivery at the express delivery booth according to the location of the express delivery booth and the courier's service time. On the one hand, it saves the courier the agency fee at the delivery point, and on the other hand, the express delivery booth is usually set up at a convenient place for pickup, such as the entrance of the community, which is also convenient for the recipient to pick up the parcel.

[0080] Furthermore, in actual applications, the recipient may need to change the delivery method based on his or her own situation. For example, if something happens temporarily and the conditions for door-to-door delivery are not met, or the recipient is close to the express delivery booth and no longer wants to go to the delivery point to pick up the item, but wants to pick it up at the express delivery booth. In view of this situation, in some implementations of the embodiments of the present invention, the express delivery method of the embodiments of the present invention may also include: The intelligent communication device receives the express reply message modified by the recipient's communication device; The intelligent communication device associates the modified express reply message with the express order number and pushes it to the courier.

[0081] With this implementation method, recipients can flexibly adjust the express delivery method according to their own circumstances, thereby improving the user experience.

[0082] Furthermore, considering that couriers usually deliver multiple door-to-door express parcels in a centralized manner, in some implementations of the embodiments of the present invention, the express delivery message also includes door-to-door time period inquiry information, and the express response message also includes the door-to-door time period. The express delivery method of the embodiments of the present invention may also include: For express parcels to be delivered that are represented by multiple express delivery methods and are delivered to the door, the intelligent communication device determines the door-to-door delivery strategy according to the door-to-door delivery time period and the recipient address of each express parcel to be delivered.

[0083] The principle of determining the door-to-door strategy is to determine the express parcels that are concentrated within the preset time period as the express parcels for centralized delivery, and plan the shortest possible distance to complete the centralized delivery of the express parcels. In actual applications, the preset time period can be an empirical value, such as 30 minutes, 40 minutes, 1 hour, etc.

[0084] Accordingly, step S104 may include: The intelligent communication device associates the express response message, express delivery number and door-to-door delivery strategy and pushes it to the courier.

[0085] In this embodiment, a better door-to-door strategy can be provided for couriers to deliver express parcels, saving the couriers' time and labor intensity.

[0086] Furthermore, considering that some recipients do not want to be disturbed during the delivery stage, in some implementations of the embodiments of the present invention, the waybill information also includes express note information, and the express delivery method of the embodiments of the present invention may further include: For express parcels whose express delivery method is already indicated in the express delivery remarks, the intelligent communication device will associate the express delivery remarks with the express delivery order number and push them to the courier.

[0087] This implementation method can prevent the recipient from being disturbed during the receipt stage.

[0088] Optionally, in some implementations of the embodiments of the present invention, the contact information includes a recipient's phone number, and the express delivery method of the embodiments of the present invention may further include: The smart communication device receives the door-to-door confirmation request from the courier; The intelligent communication device automatically dials the recipient's phone number based on the confirmation of the door-to-door request to establish a communication connection with the recipient's communication device; The intelligent communication device receives the door-to-door feedback message fed back by the recipient's communication device; The smart communication device sends the door-to-door feedback message to the courier.

[0089] Among them, when the intelligent communication device itself is a communication device such as a mobile phone carried by the courier, the courier can send a confirmation door-to-door request through the application software that can provide a user interface in the intelligent communication device. For multiple express parcels to be delivered, the confirmation door-to-door request can be sent collectively. Otherwise, the courier uses the communication device held by the courier to initiate a confirmation door-to-door request to the intelligent communication device. The door-to-door feedback message corresponding to the confirmation door-to-door request includes whether it is convenient to visit the door, and the door-to-door time, etc.

[0090] This implementation method can reconfirm whether the express delivery is convenient for delivery before the express delivery is delivered to the door, so as to avoid empty delivery.

[0091] Optionally, in some implementations of the embodiments of the present invention, the waybill information also includes item information, and the express delivery message also includes item information.

[0092] In this specific implementation manner, the recipient can select a suitable express delivery method based on the item information. For example, for large items, the recipient can choose to have the item delivered to their door, and for small items, the recipient can choose to pick it up at the delivery point.

[0093] It should be noted that the above method embodiments are only partial embodiments of the express delivery method, and other embodiments may also exist. For example, the express delivery message may also include courier contact information to facilitate the recipient to contact the courier.

[0094] Corresponding to the above method embodiment, the present invention also discloses an intelligent express delivery system, see Figure 3 As shown, the intelligent express delivery system includes an intelligent communication device, which includes an acquisition module 301, a first sending module 302, a first receiving module 303 and a push module 304.

[0095] The acquisition module is used to obtain the waybill information of the express to be delivered, and the waybill information includes contact information and express delivery number; The first sending module 302 is used to automatically use the contact information to send an express delivery message to the recipient's communication device, and the express delivery message includes express delivery method inquiry information; The first receiving module 303 is used to receive an express reply message fed back by the recipient communication device based on the express delivery message, wherein the express reply message includes an express delivery method, and the express delivery method indicates whether the express is delivered to the door or to a delivery point; The push module 304 is used to associate the express reply message with the express order number and push it to the courier.

[0096] An intelligent express delivery system provided by an embodiment of the present invention includes an intelligent communication device, including: the intelligent communication device obtains the waybill information of the express to be delivered, the waybill information includes contact information and express number; the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient communication device, the express delivery message includes express delivery method inquiry information; the intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message, the express reply message includes the express delivery method, and the express delivery method indicates whether the express is delivered to the door or to the delivery point; the intelligent communication device associates the express reply message with the express number and pushes it to the courier. The technical solution of the embodiment of the present invention is that the intelligent communication device automatically sends the express delivery message to the recipient communication device to obtain the express reply message including the express delivery method, and finally associates the express reply message with the express number and pushes it to the courier. The entire process of obtaining the express delivery method does not require the participation of the courier, and on the basis of not increasing the workload of the courier, the express delivery efficiency is improved and the communication cost of the courier is reduced.

[0097] Optionally, in some implementations of the embodiments of the present invention, the waybill information also includes address information, and the intelligent communication device may further include: a determination module.

[0098] The determination module is used to determine the delivery point location information corresponding to the address information; When the express delivery method indicates that the express is sent to the delivery point, the push module 304 is specifically used to associate the express reply message, the express order number and the delivery point location information and then push them to the courier.

[0099] Optionally, in some implementations of the embodiments of the present invention, when there are multiple drop-off point location information, the express delivery message further includes the drop-off point location information, and the express reply message further includes the target drop-off point location information selected by the recipient; The push module 304 is specifically used to associate the express reply message, the express order number and the target delivery point location information and then push them to the courier.

[0100] Optionally, in some implementations of the embodiments of the present invention, the intelligent express delivery system also includes a delivery communication device located at the delivery point, and the express delivery method represents that when the express is sent to the delivery point, the intelligent communication device also includes a second sending module, and the delivery communication device includes a second receiving module, an entry module, a judgment module, an permission module and a rejection module.

[0101] The second sending module is used to send the waybill information to the target delivery communication device corresponding to the address information; The second receiving module in the target delivery communication device is used to receive the waybill information; The input module in the target delivery communication device is used to input the express delivery number into the express delivery number information table; The determination module in the target delivery communication device is used to determine whether the target express number entered by the courier or the service personnel at the delivery point is in the express number information table; The permission module in the target delivery communication device is used to allow the courier to deliver the target express corresponding to the target express number to the delivery point if the target express number entered by the courier is in the express number information table, and automatically send an express delivery message to the recipient communication device using the contact information; The rejection module in the target delivery communication device is used to refuse the courier to deliver the target express corresponding to the target express number to the delivery point if the target express number entered by the courier is not in the express number information table.

[0102] Optionally, in some implementations of the embodiments of the present invention, the delivery point is a smart parcel box, the delivery communication device is a communication device configured on the smart parcel box, and the delivery communication device further includes: a third sending module.

[0103] The third sending module is used to send the usage status of the smart express box to the courier according to a preset rule.

[0104] Optionally, in some implementations of the embodiments of the present invention, the intelligent express delivery system further includes an express box management platform, the express box management platform includes a third receiving module and a fourth sending module, and the third sending module is used to send the usage status of the intelligent express box to the express box management platform according to a preset rule; The third receiving module is used to receive the usage status; The fourth sending module is used to send the usage status to the courier.

[0105] Optionally, in some implementations of the embodiments of the present invention, the express box management platform also includes a recording module.

[0106] The recording module is used to record the historical usage and maintenance information of the smart parcel box.

[0107] Optionally, in some implementations of the embodiments of the present invention, the contact information is a virtual telephone number of the recipient's communication device, and the first sending module 302 is specifically used to use the AI ​​digital person in the intelligent communication device to automatically dial the virtual telephone number to establish voice communication with the recipient's communication device, and send a voice-based express delivery message to the recipient's communication device; The first receiving module 303 is specifically used to use the AI ​​digital human of the intelligent communication device to receive the express response message in voice form fed back by the recipient communication device based on the express delivery message, and convert the express response message in voice form into an express response message in text form.

[0108] Optionally, in some implementation schemes of the embodiments of the present invention, the express delivery message also includes door-to-door time period inquiry information, and the courier response message also includes door-to-door time period. The push module 304 is specifically used for, when the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the courier number and pushes it to the courier; when the express delivery method indicates that the express is delivered to the door, the intelligent communication device determines whether the door-to-door time period is within the delivery time period; if the door-to-door time period is within the delivery time period, the intelligent communication device associates the express response message with the courier number and pushes it to the courier. Optionally, in some implementations of the embodiments of the present invention, the express delivery message also includes the location of the express booth and the courier service time period, and the express delivery method also includes self-pickup at the express booth.

[0109] Optionally, in some implementations of the embodiments of the present invention, the first receiving module 303 is further used to receive the express reply message modified by the recipient communication device; The push module 304 is further used to associate the modified express reply message with the express order number and push it to the courier.

[0110] Optionally, in some implementations of the embodiments of the present invention, the express delivery message also includes door-to-door time period inquiry information, the express response message also includes door-to-door time period, and the intelligent communication device also includes a door-to-door strategy determination module.

[0111] The door-to-door strategy determination module is used to determine the door-to-door strategy for multiple express parcels to be delivered that are characterized by door-to-door delivery according to the door-to-door delivery time period and recipient address of each express parcel to be delivered; The push module 304 is specifically used for the intelligent communication device to push the express reply message, the express order number and the door-to-door strategy to the courier after association.

[0112] Optionally, in some implementations of the embodiments of the present invention, the waybill information also includes express delivery note information, and the push module 304 is also used to associate the express delivery note information with the express delivery number and push it to the courier for the express delivery whose express delivery note information has already represented the express delivery method.

[0113] Optionally, in some implementations of the embodiments of the present invention, the contact information includes a recipient's phone number, and the intelligent communication device further includes a fourth receiving module, a dialing module, a fifth receiving module and a fifth sending module.

[0114] The fourth receiving module is used to receive a door-to-door confirmation request issued by the courier; The dialing module is used to automatically dial the recipient's phone number based on the confirmation of the door-to-door request to establish a communication connection with the recipient's communication device; The fifth receiving module is used to receive the door-to-door feedback message fed back by the recipient's communication device; The fifth sending module is used to send the door-to-door feedback message to the courier.

[0115] Optionally, in some implementations of the embodiments of the present invention, the waybill information also includes item information, and the express delivery message also includes the item information.

[0116] Those skilled in the art can clearly understand that the technology in the embodiments of the present invention can be implemented by means of software plus a necessary general hardware platform. Based on this understanding, the technical solution in the embodiments of the present invention can be essentially or partly contributed to the prior art in the form of a software product, which can be stored in a storage medium such as ROM / RAM, a magnetic disk, an optical disk, etc., and includes several instructions for enabling a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in the various embodiments of the present invention or certain parts of the embodiments.

[0117] Each embodiment in this specification is described in a progressive manner, and the same or similar parts between the embodiments can be referred to each other. In the absence of conflict, the embodiments of the present invention and the features in the embodiments can be combined with each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system and device embodiments, since they are basically similar to the method embodiments, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiments.

[0118] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present invention and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of the present invention described herein can be implemented in an order other than those illustrated or described herein, for example. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

[0119] The above-described embodiments of the present invention do not constitute a limitation on the protection scope of the present invention. Any modification, equivalent replacement and improvement made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.

Claims

1. A method for delivering express delivery, characterized in that: Applied to an intelligent express delivery system, the intelligent express delivery system includes an intelligent communication device, and the method includes: The intelligent communication device obtains the waybill information of the express to be delivered, wherein the waybill information includes contact information and express delivery number; The intelligent communication device automatically uses the contact information to send an express delivery message to the recipient's communication device, and the express delivery message includes express delivery method inquiry information; The intelligent communication device receives an express reply message fed back by the recipient communication device based on the express delivery message, wherein the express reply message includes an express delivery method, and the express delivery method indicates whether the express is delivered to the door or to a delivery point; The intelligent communication device associates the express reply message with the express order number and pushes it to the courier.

2. The method according to claim 1, characterized in that The waybill information also includes address information, and the method further includes: The intelligent communication device determines the delivery point location information corresponding to the address information; When the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the express order number and pushes it to the courier, including: The intelligent communication device associates the express reply message, the express order number and the delivery point location information and pushes them to the courier.

3. The method according to claim 2, characterized in that When there are multiple drop-off point location information, the express delivery message also includes the drop-off point location information, and the express reply message also includes the target drop-off point location information selected by the recipient; The intelligent communication device associates the express reply message, the express order number and the delivery point location information and pushes them to the courier, including: The intelligent communication device associates the express reply message, the express order number and the location information of the target delivery point and pushes them to the courier.

4. The method according to claim 2 or 3, characterized in that The intelligent express delivery system further includes a delivery communication device located at a delivery point. When the express delivery mode indicates that the express is delivered to the delivery point, the method further includes: The intelligent communication device sends the waybill information to the target delivery communication device corresponding to the address information; The target delivery communication device receives the waybill information; The target delivery communication device enters the express delivery number into the express delivery number information table; The target delivery communication device determines whether the target express number entered by the courier or the service personnel at the delivery point is in the express number information table; If the target express number entered by the courier is in the express number information table, the target delivery communication device allows the courier to deliver the target express corresponding to the target express number to the delivery point, and automatically sends an express delivery message to the recipient communication device using the contact information; If the target express number entered by the courier is not in the express number information table, the target delivery communication device refuses the courier to deliver the target express corresponding to the target express number to the delivery point.

5. The method according to claim 4, characterized in that The delivery point is a smart express box, the delivery communication device is a communication device configured on the smart express box, and the method further includes: The delivery communication device sends the usage status of the smart parcel box to the courier according to preset rules.

6. The method according to claim 5, characterized in that The intelligent express delivery system also includes an express box management platform, and the delivery communication device sends the usage status of the intelligent express box to the courier according to the preset rules, including: The delivery communication device sends the usage status of the smart express box to the express box management platform according to a preset rule; The express box management platform receives the usage status; The express box management platform sends the usage status to the courier.

7. The method according to claim 1, characterized in that The contact information is a virtual phone number of the recipient's communication device, and the intelligent communication device automatically uses the contact information to send an express delivery message to the recipient's communication device, including: The AI ​​digital person in the intelligent communication device automatically dials the virtual phone number to establish voice communication with the recipient's communication device, and sends a voice-based express delivery message to the recipient's communication device; The intelligent communication device receives the express reply message fed back by the recipient communication device based on the express delivery message, including: The AI ​​digital human of the intelligent communication device receives the express reply message in voice form fed back by the recipient communication device based on the express delivery message, and converts the express reply message in voice form into an express reply message in text form.

8. The method according to claim 1, characterized in that The express delivery message further includes door-to-door time period inquiry information, the courier response message further includes door-to-door time period, and the intelligent communication device associates the express response message with the courier number and pushes it to the courier, including: When the express delivery method indicates that the express is delivered to the delivery point, the intelligent communication device associates the express response message with the express delivery number and pushes it to the courier; When the express delivery mode indicates that the express is delivered to the door, the intelligent communication device determines whether the door-to-door time period is within the delivery time period; If the door-to-door delivery time period is within the delivery time period, the intelligent communication device associates the express reply message with the express order number and pushes it to the courier.

9. The method according to claim 1, characterized in that The express delivery message further includes door-to-door time period inquiry information, the express response message further includes door-to-door time period, and the method further includes: For multiple express parcels to be delivered whose express delivery methods represent door-to-door delivery, the intelligent communication device determines a door-to-door delivery strategy according to the door-to-door delivery time period and the recipient address of each express parcel to be delivered; The intelligent communication device associates the express reply message with the express order number and pushes it to the courier, including: The intelligent communication device associates the express reply message, the express delivery number and the door-to-door strategy and pushes them to the courier.

10. An intelligent express delivery system, characterized in that: The intelligent express delivery system is used to execute the express delivery method described in any one of claims 1 to 9.

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