Resource rollback method and device, electronic equipment and storage medium

Abstract

The invention relates to a resource fallback method and device, electronic equipment and a storage medium, and the method comprises the steps: responding to a resource fallback request for a target order, and displaying a resource fallback information page; the resource rollback information page comprises a rollback information entry and a resource transfer record entry of resources consumed by rollback of an article corresponding to the target order; and under the condition that a resource transfer record uploaded through the resource transfer record entry is received, identifying backspacing information in the resource transfer record, and filling the backspacing information in the resource transfer record in the backspacing information entry so as to execute a resource backspacing process based on the backspacing information. According to the method, the rollback information entry in the resource rollback information page can be automatically filled with the rollback information identified from the resource transfer record, so that automatic filling of the rollback information is realized, and the efficiency of executing the resource rollback operation is improved.

Description

Technical Field

[0001] The present disclosure relates to the technical field of e-commerce, and in particular to a resource rollback method, device, electronic device, storage medium and program product. Background Art

[0002] With the development of network technology and e-commerce, online shopping has become a popular consumption method. Among them, after-sales service is an important part of the e-commerce process. When buyers are not satisfied with the goods and need to return or exchange them, they need to return the goods to the merchant.

[0003] In the related art, when a buyer needs to return or exchange a product in the after-sales process, a complex operation needs to be performed. In particular, when the buyer chooses to send the returned product back by himself, he needs to manually fill in various information or process various information through customer service operations.

[0004] Therefore, the efficiency of the current return and exchange operation is low. Summary of the invention

[0005] The present disclosure provides a resource return method, device, electronic device, storage medium and program product to at least solve the problem of low efficiency of return and exchange operations in related technologies. The technical solution of the present disclosure is as follows:

[0006] According to a first aspect of an embodiment of the present disclosure, a resource fallback method is provided, including:

[0007] In response to a resource return request for a target order, a resource return information page is displayed; the resource return information page includes a return information entry and a resource transfer record entry for returning resources consumed by the items corresponding to the target order;

[0008] When receiving the resource transfer record uploaded through the resource transfer record entry, the fallback information in the resource transfer record is identified, and the fallback information in the resource transfer record is filled in the fallback information entry to execute the resource fallback process based on the fallback information.

[0009] In an exemplary embodiment, the return information entry includes a resource entry, and the resource entry is used to input the resources consumed by returning the items corresponding to the target order; the initial state of the resource transfer record entry is an optional state;

[0010] After the resource fallback information page is displayed in response to the resource fallback request for the target order, the method further includes:

[0011] Upon receiving the resource input for the resource entry, determining a reference resource for rolling back the target order;

[0012] When the input resource is greater than the reference resource, the state of the resource transfer record entry is switched to a required state.

[0013] In an exemplary embodiment, the resource fallback information page further includes a request submission control, and an initial display state of the request submission control is a non-triggerable state;

[0014] When the input resource is greater than the reference resource, after the state of the resource transfer record entry is switched to a required state, the method further includes:

[0015] If a resource transfer record uploaded through the resource transfer record entry is received, and the rollback information entry has been filled with rollback information, the display state of the request submission control is switched to a triggerable state;

[0016] In response to a triggering operation on the request submission control, the resource fallback request is sent to a merchant end.

[0017] In an exemplary embodiment, the method further comprises:

[0018] When the input resource is less than or equal to the reference resource, the resource transfer record entry is kept in an optional state.

[0019] In an exemplary embodiment, the resource fallback information page further includes a request submission control, and the initial state of the request submission control is a non-triggerable state;

[0020] When the input resource is less than or equal to the reference resource, after keeping the resource transfer record entry in an optional state, the method further includes:

[0021] If the fallback information entry has been filled with fallback information, switching the display state of the request submission control to a triggerable state;

[0022] In response to a triggering operation on the request submission control, the resource fallback request is sent to a merchant end.

[0023] In an exemplary embodiment, the resource transfer record entry includes a text information entry and a picture upload entry; the method further includes:

[0024] Receiving the transfer record text information input through the text information entry, and / or the transfer record picture uploaded through the picture upload entry;

[0025] The transfer record text information and the transfer record image are determined as the resource transfer record.

[0026] In an exemplary embodiment, in response to a resource fallback request for a target order, displaying a resource fallback information page includes:

[0027] In response to the resource fallback request for the target order, displaying a resource fallback method selection page; the resource fallback method selection page includes multiple resource fallback method selection entries;

[0028] In response to a selection operation on a target resource fallback mode selection entry among the multiple resource fallback mode selection entries, the resource fallback information page is displayed.

[0029] According to a second aspect of an embodiment of the present disclosure, a resource rollback device is provided, including:

[0030] A page display unit is configured to execute a resource return request for a target order and display a resource return information page; the resource return information page includes a return information entry and a resource transfer record entry for returning resources consumed by the item corresponding to the target order;

[0031] The information filling unit is configured to, upon receiving a resource transfer record uploaded through the resource transfer record entry, identify the fallback information in the resource transfer record, fill the fallback information in the resource transfer record into the fallback information entry, and execute the resource fallback process based on the fallback information.

[0032] In an exemplary embodiment, the return information entry includes a resource entry, and the resource entry is used to input the resources consumed by returning the items corresponding to the target order; the initial state of the resource transfer record entry is an optional state;

[0033] The device also includes a first state switching unit, which is configured to determine the reference resource for rolling back the target order when receiving the resource input for the resource entry; when the input resource is greater than the reference resource, switch the state of the resource transfer record entry to a required state.

[0034] In an exemplary embodiment, the resource fallback information page also includes a request submission control, and the initial display state of the request submission control is an untriggerable state; the device also includes a second state switching unit, which is configured to execute if a resource transfer record uploaded through the resource transfer record entry is received and the fallback information entry has been filled with fallback information, switching the display state of the request submission control to a triggerable state; in response to the trigger operation on the request submission control, sending the resource fallback request to the merchant end.

[0035] In an exemplary embodiment, the first state switching unit is further configured to maintain the resource transfer record entry in an optional state when the input resource is less than or equal to the reference resource.

[0036] In an exemplary embodiment, the resource fallback information page also includes a request submission control, and the initial state of the request submission control is an untriggerable state; the second state switching unit is also configured to execute if the fallback information entry has been filled with fallback information, then switch the display state of the request submission control to a triggerable state; in response to the trigger operation on the request submission control, send the resource fallback request to the merchant end.

[0037] In an exemplary embodiment, the resource transfer record entry includes a text information entry and a picture upload entry; the device also includes a record receiving unit, which is configured to execute receiving transfer record text information input through the text information entry, and / or, transfer record pictures uploaded through the picture upload entry; and determine the transfer record text information and the transfer record pictures as the resource transfer record.

[0038] In an exemplary embodiment, the page display unit is further configured to execute, in response to a resource fallback request for the target order, display a resource fallback method selection page; the resource fallback method selection page includes multiple resource fallback method selection entries; in response to a selection operation of a target resource fallback method selection entry among the multiple resource fallback method selection entries, display the resource fallback information page.

[0039] According to a third aspect of an embodiment of the present disclosure, there is provided an electronic device, including:

[0040] processor;

[0041] a memory for storing instructions executable by the processor;

[0042] The processor is configured to execute the instructions to implement the method as described in any one of the above items.

[0043] According to a fourth aspect of an embodiment of the present disclosure, a computer-readable storage medium is provided. When instructions in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device is enabled to execute any of the methods described above.

[0044] According to a fifth aspect of an embodiment of the present disclosure, a computer program product is provided, wherein the computer program product includes instructions, and when the instructions are executed by a processor of an electronic device, the electronic device is enabled to execute any of the methods described above.

[0045] The technical solution provided by the embodiments of the present disclosure brings at least the following beneficial effects:

[0046] In response to a resource fallback request for a target order, the terminal displays a resource fallback information page including a fallback information entry and a resource transfer record entry for falling back on resources consumed by the items corresponding to the target order; and upon receiving a resource transfer record uploaded through the resource transfer record entry, the terminal identifies the fallback information in the resource transfer record, and fills the fallback information in the resource transfer record into the fallback information entry, so as to execute the resource fallback process based on the fallback information. The method sets a resource transfer record entry on the resource fallback information page, so that users can upload resource transfer records through the resource transfer record entry, thereby automatically identifying the fallback information in the resource transfer record, and automatically filling it into the fallback information entry on the resource fallback information page, thereby realizing automatic filling of fallback information. Users only need to upload resource transfer records, without having to manually fill in each fallback information in turn, thereby improving the efficiency of executing resource fallback operations.

[0047] It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] The drawings herein are incorporated into and constitute a part of the specification, illustrate embodiments consistent with the present disclosure, and together with the description are used to explain the principles of the present disclosure, and do not constitute improper limitations on the present disclosure.

[0049] Fig. 1 is a diagram showing an application environment of a resource fallback method according to an exemplary embodiment.

[0050] Fig. 2 is a schematic flow chart of a resource fallback method according to an exemplary embodiment.

[0051] Fig. 3 is a schematic diagram showing a fallback resource basic information page according to an exemplary embodiment.

[0052] Fig. 4 is a schematic diagram showing a resource fallback mode selection page according to an exemplary embodiment.

[0053] Fig. 5 is a schematic diagram of a resource fallback information page corresponding to a target resource fallback mode selection entry according to an exemplary embodiment.

[0054] Fig. 6 is a schematic diagram of a resource fallback information page corresponding to other resource fallback mode selection entries according to an exemplary embodiment.

[0055] Fig. 7 is a schematic diagram of a processing flow after a merchant side receives a resource fallback request for a target order sent by a user side according to an exemplary embodiment.

[0056] Fig. 8 is a schematic flow chart of a resource fallback method according to another exemplary embodiment.

[0057] Fig. 9 is a structural block diagram showing a resource rollback device according to an exemplary embodiment.

[0058] Fig. 10 is a block diagram of an electronic device according to an exemplary embodiment. DETAILED DESCRIPTION

[0059] In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

[0060] It should be noted that the implementations described in the following exemplary embodiments do not represent all implementations consistent with the present disclosure. Instead, they are merely examples of devices and methods consistent with some aspects of the present disclosure as detailed in the attached claims. It should also be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data for display, data for analysis, etc.) involved in the present disclosure are all information and data authorized by the user or fully authorized by all parties.

[0061] The resource fallback method provided in the embodiment of the present disclosure can be applied to a terminal, which is a terminal used by a buyer, and an application for conducting item transactions is installed in the terminal, for example, a short video application that supports item transactions. It can also be applied to a system including a terminal and a server, and implemented through the interaction between the terminal and the server. For example, as shown in FIG1 , the terminal 102 displays a resource fallback information page in response to a resource fallback request from a user for a target order; the resource fallback information page includes a fallback information entry for inputting fallback information and a resource transfer record entry for inputting a resource transfer record. In the case of receiving a resource transfer record uploaded by a user through a resource transfer record entry, the resource transfer record is sent to the server 104, the fallback information in the resource transfer record is identified by the server 104, and the fallback information in the resource transfer record returned by the server 104 is filled in the fallback information entry, thereby executing the resource fallback process based on the fallback information.

[0062] The terminal 102 may be, but is not limited to, various personal computers, laptops, smart phones, tablet computers, IoT devices, and portable wearable devices. The IoT devices may be smart speakers, smart TVs, smart air conditioners, smart car-mounted devices, etc. Portable wearable devices may be smart watches, smart bracelets, head-mounted devices, etc. The server 104 is used to communicate with the user terminal 102 to process tasks corresponding to various operation instructions of the user terminal 102. The server 104 may be implemented as an independent server or a server cluster consisting of multiple servers.

[0063] FIG2 is a flow chart of a resource fallback method according to an exemplary embodiment. As shown in FIG2 , the method is applied in a terminal as an example for description, and includes the following steps:

[0064] In step S210, in response to a resource return request for a target order, a resource return information page is displayed; the resource return information page includes a return information entry and a resource transfer record entry for resources consumed by returning items corresponding to the target order.

[0065] The target order represents the transaction order currently being processed.

[0066] Among them, the return information entrance is used to input return information. For example, the return information may include the logistics order number, logistics company, receiving address, shipping address, logistics fee, and some other return information, etc. Each return information may correspond to a return information entrance. Therefore, there may be multiple return information entrances.

[0067] The resource transfer record entry is used to input resource transfer record information, and the resource transfer record may be in the form of text or image. The logistics fee may be understood as the fee that the buyer needs to pay to return the items of the target order.

[0068] The target order will be in different stages based on the transaction progress of the item, for example, pending payment, pending shipment, pending receipt, etc. In this step, the timing for initiating a resource return request for the target order is when the buyer needs to return the item for various reasons after receiving the item. In the specific operation, the user initiates a resource return request for the target order on the terminal, executes the operation of calling up the resource return information page, and causes the terminal to display the resource return information page, and displays the return information entry and resource transfer record entry through the resource return information page, so that the user can input the return information through the return information entry and upload the resource transfer record through the resource transfer record entry.

[0069] In step S220, when a resource transfer record uploaded through a resource transfer record entry is received, the fallback information in the resource transfer record is identified, and the fallback information in the resource transfer record is filled in the fallback information entry to execute the resource fallback process based on the fallback information.

[0070] In a specific implementation, the resource transfer record may be information such as a logistics order, which includes various fallback information such as the logistics order number, logistics company, receiving address, shipping address, logistics fee, etc. Therefore, if a resource transfer record uploaded by a user through a resource transfer record entry is received, various fallback information can be obtained by identifying the resource transfer record, and the various identified fallback information can be filled in the corresponding fallback information entry, thereby realizing automatic filling of fallback information.

[0071] The resource fallback information page may also include a request submission control. After completing the filling of the fallback information, the resource fallback request can be submitted to the merchant side by triggering the request submission control. The merchant side can execute the resource fallback process based on the fallback information carried in the resource fallback request.

[0072] Among them, if the resource transfer record is in the form of an image, the resource transfer record can be identified by scanning or taking a photo of the transfer record through an optical character recognition (OCR) method, converting the image into text data, and then analyzing and identifying the text data, for example, using a text matching algorithm or natural language processing technology to extract various types of fallback information. If the resource transfer record is in the form of text, the text data can be directly analyzed and identified to extract various types of fallback information.

[0073] In the above resource fallback method, in response to a resource fallback request for a target order, the terminal displays a resource fallback information page including a fallback information entry and a resource transfer record entry for falling back on resources consumed by the items corresponding to the target order; and upon receiving a resource transfer record uploaded through the resource transfer record entry, the fallback information in the resource transfer record is identified, and the fallback information in the resource transfer record is filled in the fallback information entry, so as to execute the resource fallback process based on the fallback information. The method sets a resource transfer record entry on the resource fallback information page, so that users can upload resource transfer records through the resource transfer record entry, thereby automatically identifying the fallback information in the resource transfer record and automatically filling it in the fallback information entry on the resource fallback information page, thereby realizing automatic filling of fallback information. Users only need to upload resource transfer records, without having to manually fill in each fallback information in turn, thereby improving the efficiency of executing resource fallback operations.

[0074] In an exemplary embodiment, step S210 displays a resource fallback information page in response to a resource fallback request for a target order, specifically including: displaying a resource fallback method selection page in response to a resource fallback request for a target order; the resource fallback method selection page includes multiple resource fallback method selection entries; in response to a selection operation of a target resource fallback method selection entry among multiple resource fallback method selection entries, displaying a resource fallback information page.

[0075] Specifically, after receiving the user's resource return request for the target order, the terminal will display the return resource basic information page, as shown in Figure 3, which is a schematic diagram of the return resource basic information page. The page includes entries for various basic information such as the reason for return, the amount of refund applied for, the shipping address, and the resource return method.

[0076] Among them, if a trigger operation is received for the resource fallback method entrance, a resource fallback method selection page as shown in Figure 4 will pop up on the fallback resource basic information page. The resource fallback method selection page includes multiple resource fallback method selection entrances such as door-to-door pickup, post station delivery, and self-return.

[0077] If a selection operation is received for the "self-send back" selection entry in each resource return method selection entry, the resource return information page corresponding to the "self-send back" selection entry will be displayed. As shown in Figure 5, the resource return information page corresponding to the "self-send back" selection entry includes a return information entry and a resource transfer record entry (freight payment voucher). The return information entry includes multiple entries such as the express order number (i.e., logistics order number), the express company (i.e., logistics company), and the return freight (i.e., the resources consumed by returning the items corresponding to the target order).

[0078] Among them, each resource fallback method selection entry has a corresponding resource fallback information page. If a selection operation is received for the "door-to-door pickup" selection entry in Figure 4, the resource fallback information page corresponding to the "door-to-door pickup" selection entry shown in Figure 6 will be displayed. As shown in Figures 5 and 6, each resource fallback information page also displays resource fallback method selection entries such as door-to-door pickup, post station delivery, and self-mailing, which are switched in linkage. Therefore, if the resource fallback method selection entry selected from the resource fallback method selection page shown in Figure 4 is not the "self-mailing" selection entry, for example, the "door-to-door pickup" selection entry is selected, then after entering the resource fallback information page corresponding to the "door-to-door pickup" selection entry as shown in Figure 6, it is still possible to trigger the "self-mailing" selection entry in the resource fallback information page in Figure 6 that is switched in linkage with the "door-to-door pickup" selection entry, and enter the resource fallback information page corresponding to the "self-mailing" selection entry shown in Figure 5.

[0079] In this embodiment, the resource fallback method selection page includes multiple resource fallback method selection entrances, and the resource fallback information page is displayed after the user selects the target resource fallback method, which helps to provide diversified choices and personalized services, improve user participation, simplify the operation process, and enhance user experience. This method helps to optimize the resource fallback process, allowing users to more conveniently choose the fallback method that suits them, and improve user satisfaction and platform service level.

[0080] The fallback information entry displayed on the above-mentioned resource fallback information page includes a resource entry; the initial state of the resource transfer record entry is an optional state. Correspondingly, in step S210, in response to a resource fallback request for a target order, after displaying the resource fallback information page, it also includes: upon receiving a resource input for the resource entry, determining a reference resource for the fallback target order; when the input resource is greater than the reference resource, switching the state of the resource transfer record entry to a required state.

[0081] Among them, the resource entrance is used to input the resources consumed by returning the items corresponding to the target order, that is, the fees that the buyer needs to pay to return the items of the target order.

[0082] The reference resource is determined based on the shipping address and the receiving address of the target order, and can also be determined based on the shipping address and the receiving address in combination with at least one of the weight, volume, and transportation method of the target order items. For example, the logistics cost standard of the logistics service provider can be queried based on the shipping address, the receiving address, and the item weight of the target order to determine the reference resource.

[0083] The mandatory state indicates a state that must be filled in, and can be marked with an identifier, such as an asterisk (*), to remind the user that it must be filled in. The optional state indicates a state that can be filled in selectively.

[0084] In a specific implementation, when receiving the resources input by the user for the resource entry, it indicates that the user needs compensation for the resources. In this case, the rationality of the resources needs to be verified. Specifically, the reference resources for returning the target order can be determined based on the shipping address and the receiving address of the target order, and at least one of the weight, volume, and transportation method of the target order items, and then the resources input by the user are compared with the reference resources. If the input resources are greater than the reference resources, the user needs to upload the resource transfer record. Therefore, the state of the resource transfer record entry needs to be switched from the initial optional state to the required state, and can be marked with an identifier to remind the user to fill in the resource transfer record to continue the return operation.

[0085] In one implementation, after the user uploads the resource transfer record, the consistency between the resource in the resource transfer record and the resource filled in by the user can be identified. If the two are inconsistent, an error prompt can be given to remind the user to make corrections.

[0086] In this embodiment, when the resources input for the resource entry are received, the reference resources of the rollback target order are determined. When the input resources are greater than the reference resources, the status of the resource transfer record entry is switched to a required status to remind the user to fill in the resource transfer record, so as to facilitate the detection of the consistency between the resource transfer record and the resources input by the user, thereby reducing resource errors or inconsistencies, reducing subsequent error correction costs and processing time, and improving the efficiency and accuracy of the rollback process.

[0087] In an exemplary embodiment, the resource rollback information page further includes a request submission control, and the initial display state of the request submission control is a non-triggerable state;

[0088] When the input resource is greater than the reference resource, after the status of the resource transfer record entry is switched to a required status, it also includes: if a resource transfer record uploaded through the resource transfer record entry is received, and the fallback information entry has been filled with fallback information, the display status of the request submission control is switched to a triggerable status; in response to the trigger operation on the request submission control, the resource fallback request is sent to the merchant end.

[0089] Referring to the schematic diagram of the resource fallback information page shown in FIG5 , as shown in FIG5 , the resource fallback information page further includes a request submission control 50 , and the initial display state of the request submission control is a non-triggerable state as shown in FIG5 .

[0090] In the specific implementation, when the resource input by the user is greater than the reference resource, after the resource transfer record entry is switched to the required state, if the resource transfer record uploaded through the resource transfer record entry is received, it can be detected whether the fallback information entry is filled with fallback information at this time. If not, the various fallback information identified from the resource transfer record can be filled back into each fallback information entry. Then, the display state of the request submission control is switched to the triggerable state, so that the user can perform a trigger operation on the request submission control and send the resource fallback request to the merchant end for subsequent processing.

[0091] It should be noted that the fallback information entrance can also receive fallback information manually entered by the user. Regardless of whether it is the fallback information manually entered by the user or the fallback information automatically filled in after identifying the resource transfer record, when the fallback information entrance is filled with fallback information and the resource transfer record uploaded through the resource transfer record entrance is received, the display state of the request submission control can be switched to a triggerable state.

[0092] In this embodiment, by setting the initial display state of the request submission control to a non-triggerable state, the user cannot directly submit a resource rollback request, which can prevent the user from mistakenly submitting a request when the information is not complete or the conditions are not met, reducing the possibility of wrong submission and process interruption, and ensuring the integrity and accuracy of the data. Furthermore, by controlling the display state and triggering conditions of the request submission control, the timing of user submission of requests can be effectively managed, data integrity can be guaranteed, operational efficiency can be improved, and user experience can be enhanced.

[0093] In an exemplary embodiment, after receiving the resource input for the resource entry and determining the reference resource of the fallback target order, it also includes: when the input resource is less than or equal to the reference resource, keeping the resource transfer record entry in an optional state.

[0094] Specifically, when the result of comparing the resource input by the user and the reference resource is: the resource input by the user is less than or equal to the reference resource, it indicates that the resource input by the user is reasonable, and therefore, it is not required to upload the resource transfer record. Therefore, the state of the resource transfer record entry can be kept unchanged from the initial optional state, so that the user can choose whether to upload the resource transfer record according to the needs, avoiding the requirement for the user to upload the transfer record when the resource is less than or equal to the reference resource, thereby increasing the user's operation burden and process complexity.

[0095] Furthermore, if a resource transfer record uploaded by a user is received, each item of rollback information in the resource transfer record can be identified, and each item of rollback information can be filled in a corresponding rollback information entry, thereby realizing automatic backfilling of the rollback information.

[0096] In this embodiment, when the input resource is less than or equal to the reference resource, the resource transfer record entry is kept in an optional state, so that the user can choose whether to upload the resource transfer record according to the actual situation, avoiding unnecessary steps, simplifying the process, and improving efficiency and convenience.

[0097] The resource fallback information page also includes a request submission control, and the initial state of the request submission control is an untriggerable state; further, in an exemplary embodiment, when the input resource is less than or equal to the reference resource, after keeping the resource transfer record entry in an optional state, it also includes: if the fallback information entry has been filled with fallback information, then the display state of the request submission control is switched to a triggerable state; in response to the trigger operation on the request submission control, the resource fallback request is sent to the merchant end.

[0098] In the specific implementation, when the input resource is less than or equal to the reference resource, after keeping the resource transfer record entry in the optional state, it can be detected whether the fallback information entry has been filled with fallback information. If it has been filled, regardless of whether the resource transfer record entry has uploaded the resource transfer record, the display state of the request submission control can be switched to a triggerable state, so that the user can perform a trigger operation on the request submission control and send the resource fallback request to the merchant end for subsequent processing.

[0099] Among them, the fallback information filled in the fallback information entry can be the fallback information manually entered by the user, or it can be the fallback information automatically filled after identifying the resource transfer record. This embodiment does not limit the filling method of the fallback information filled in the fallback information entry.

[0100] In this embodiment, by setting the initial display state of the request submission control to a non-triggerable state, the user cannot directly submit a resource rollback request, which can prevent the user from mistakenly submitting a request when the information is not complete or the conditions are not met, reducing the possibility of erroneous submission and process interruption, and ensuring the integrity and accuracy of the data. Furthermore, by controlling the display state and triggering conditions of the request submission control, the timing of user submission requests can be effectively managed, data integrity can be guaranteed, operational efficiency can be improved, and user experience can be enhanced. This method helps to optimize the interactive design of the resource rollback information page, allowing users to complete the submission process of resource rollback requests more smoothly.

[0101] In an exemplary embodiment, the resource transfer record entry includes a text information entry and a picture upload entry; the method also includes: receiving transfer record text information input through the text information entry, and / or, a transfer record picture uploaded through the picture upload entry; and determining the transfer record text information and the transfer record picture as a resource transfer record.

[0102] Among them, the text information entrance is used to input the transfer record text information, and the picture upload entrance is used to upload the transfer record picture.

[0103] Specifically, the resource transfer record has two forms: image form and text form. Correspondingly, as shown in the schematic diagram of the resource rollback information page shown in FIG5 , the resource transfer record entry includes a text information entry 51 and a picture upload entry 52. ​​The user can input the transfer record text information (text description of the freight) through the text information entry 51, and upload the transfer record picture (payment voucher of the freight) through the picture upload entry 52. ​​The transfer record text information and transfer record pictures uploaded through the two entries can both be used as resource transfer records.

[0104] In one implementation, both the transfer record text information and the transfer record image can be set as mandatory items, that is, when the resource transfer record entry is mandatory, the transfer record image and the transfer record text information need to be filled in and uploaded. Through the dual form of text information and images, the information content of the transfer record can be more comprehensively displayed, the credibility of the record can be increased, and it is easier for the merchant to verify and confirm the user's resource transfer situation.

[0105] In another embodiment, one of the transfer record text information and the transfer record image can be set as a mandatory item, and the other can be set as a non-mandatory item. For example, generally speaking, the credibility of the transfer record image is higher than that of the transfer record text information, so the transfer record image can be set as a mandatory item, and the transfer record text information can be set as an optional item, that is, when the resource transfer record entry is mandatory, the transfer record image upload entry is correspondingly a mandatory item, and the transfer record text information can be selected according to the actual situation.

[0106] In another embodiment, the transfer record text information and transfer record image can be set as optional items, that is, when the resource transfer record entry is required, you can choose to upload the transfer record image through the transfer record image entry, or you can choose to fill in the transfer record text information through the text information entry. In this way, the user can choose the appropriate way to submit the transfer record according to the needs, whether it is through text description or image upload, which can improve the user's operating experience and convenience.

[0107] As shown in FIG5 , the transfer record text information can also set a word limit to reduce the time for merchants to read and understand the text during review, improve review efficiency, and reduce the time cost of the processing flow.

[0108] In this embodiment, the resource transfer record entry includes a text information entry and a picture upload entry, so that the user can choose to enter the relevant text information of the transfer record through the text information entry, or upload the picture of the transfer record through the picture upload entry, providing a variety of recording methods, more flexibility, and can also improve the credibility of the record, enhance user experience, reduce disputes and disputes, and ensure data integrity and accuracy. This method helps to optimize the rollback process, improve user satisfaction, and also facilitates the merchant end to better handle user requests.

[0109] In an exemplary embodiment, the processing flow after the merchant side receives the resource fallback request for the target order sent by the user side is shown in FIG. 7, and includes the following steps:

[0110] When the merchant receives the returned items from the user (confirms receipt), the merchant begins to process the shipping fee application.

[0111] In the scenario where the user's resource return method is to send it back by themselves, if the resource return request carries a resource transfer record, identify whether the resources in the resource transfer record are reasonable. If reasonable, approve the user's resource (shipping fee) application; if unreasonable, reject the user's resource (shipping fee) application, or return the user's resource (shipping fee) application to allow the user to modify it. If the resource transfer record cannot be identified, if the resource entered by the user is less than or equal to the reference resource of the return target order, approve the user's resource (shipping fee) application and perform the freight return operation.

[0112] When the merchant agrees to refund the shipping fee and confirms receipt, the user's resource return method will be determined. Resource return methods include door-to-door pickup, post station delivery, and self-shipment.

[0113] In the scenario where the resource return method is self-mailing, the processing flow is the same as the above process. In the scenario where the resource return method is door-to-door pickup or post station delivery, determine whether there is an amount of advance payment by the merchant liability platform. If not, return to the processing flow in the self-mailing scenario; if so, calculate the amount of pending payment, the pending payment amount = the amount of platform advance payment, excluding freight insurance and subsidy amount, and execute the deduction, issue a deduction request, and deduct the amount to the platform account.

[0114] In another exemplary embodiment, as shown in FIG8 , it is a flow chart of a resource fallback method according to another exemplary embodiment. In this embodiment, the method includes the following steps:

[0115] (1) In response to a resource fallback request for a target order, displaying a resource fallback method selection page; the resource fallback method selection page includes multiple resource fallback method selection entries;

[0116] (2) in response to a selection operation on a target resource fallback mode selection entry from among the multiple resource fallback mode selection entries, displaying a resource fallback information page; the resource fallback information page includes a fallback information entry and a resource transfer record entry, the fallback information entry includes a resource entry, and the initial state of the resource transfer record entry is a selectable state;

[0117] (3) Detect whether the resource input by the user is received. If received, determine the reference resource for the fallback target order;

[0118] (4) Compare the size relationship between the input resource and the reference resource. When the input resource is larger than the reference resource, switch the state of the resource transfer record entry to the required state, receive the resource transfer record uploaded through the resource transfer record entry, and the rollback information entry has been filled with rollback information, switch the display state of the request submission control to the triggerable state; in response to the trigger operation on the request submission control, send the resource rollback request to the merchant end.

[0119] (5) When the input resource is less than or equal to the reference resource, the resource transfer record entry is kept in an optional state. If the fallback information entry has been filled with fallback information, the display state of the request submission control is switched to a triggerable state; in response to the trigger operation on the request submission control, the resource fallback request is sent to the merchant end.

[0120] In this embodiment, a resource transfer record entry is set on the resource fallback information page, so that users can upload resource transfer records through the resource transfer record entry, so that the fallback information in the resource transfer record can be automatically identified and automatically filled in at the fallback information entry in the resource fallback information page, thereby realizing automatic filling of fallback information. Users only need to upload the resource transfer record without having to manually fill in each piece of fallback information one by one, thereby improving the efficiency of executing resource fallback operations.

[0121] It should be understood that, although the various steps in the flowcharts involved in the above-mentioned embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps does not have a strict order restriction, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above-mentioned embodiments can include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0122] It can be understood that the same / similar parts between the various embodiments of the above method in this specification can refer to each other, and each embodiment focuses on the differences from other embodiments. For related points, please refer to the description of other method embodiments.

[0123] Based on the same inventive concept, the embodiment of the present disclosure also provides a resource rollback device for implementing the resource rollback method involved above.

[0124] FIG9 is a structural block diagram of a resource rollback device according to an exemplary embodiment. Referring to FIG9 , the device includes: a page display unit 910 and an information filling unit 920, wherein:

[0125] The page display unit 910 is configured to execute a resource return request for a target order and display a resource return information page; the resource return information page includes a return information entry and a resource transfer record entry of resources consumed by the items corresponding to the return target order;

[0126] The information filling unit 920 is configured to, upon receiving a resource transfer record uploaded through a resource transfer record entry, identify the fallback information in the resource transfer record, fill the fallback information in the resource transfer record into the fallback information entry, and execute the resource fallback process based on the fallback information.

[0127] In an exemplary embodiment, the return information entry includes a resource entry, and the resource entry is used to input the resources consumed by returning the items corresponding to the target order; the initial state of the resource transfer record entry is an optional state;

[0128] The resource rollback device also includes a first state switching unit, which is configured to determine the reference resources of the rollback target order when receiving the resources input for the resource entry; when the input resources are greater than the reference resources, the state of the resource transfer record entry is switched to a required state.

[0129] In an exemplary embodiment, the resource fallback information page also includes a request submission control, and the initial display state of the request submission control is an untriggerable state; the resource fallback device also includes a second state switching unit, which is configured to execute if a resource transfer record uploaded through a resource transfer record entry is received and the fallback information entry has been filled with fallback information, the display state of the request submission control is switched to a triggerable state; in response to the trigger operation on the request submission control, the resource fallback request is sent to the merchant end.

[0130] In an exemplary embodiment, the first state switching unit is further configured to maintain the resource transfer record entry in an optional state when the input resource is less than or equal to the reference resource.

[0131] In an exemplary embodiment, the resource fallback information page also includes a request submission control, and the initial state of the request submission control is an untriggerable state; the second state switching unit is also configured to execute if the fallback information entry has been filled with fallback information, then switch the display state of the request submission control to a triggerable state; in response to the trigger operation on the request submission control, send the resource fallback request to the merchant end.

[0132] In an exemplary embodiment, a resource transfer record entry includes a text information entry and a picture upload entry; the resource rollback device also includes a record receiving unit, which is configured to execute receiving transfer record text information input through the text information entry, and / or, transfer record pictures uploaded through the picture upload entry; and determine the transfer record text information and the transfer record pictures as resource transfer records.

[0133] In an exemplary embodiment, the page display unit 910 is also configured to execute a resource fallback method selection page in response to a resource fallback request for a target order; the resource fallback method selection page includes multiple resource fallback method selection entries; in response to a selection operation of a target resource fallback method selection entry among the multiple resource fallback method selection entries, a resource fallback information page is displayed.

[0134] Regarding the device in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0135] Fig. 10 is a block diagram of an electronic device 1000 for implementing a resource fallback method according to an exemplary embodiment. For example, the electronic device 1000 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, etc.

[0136] 10 , electronic device 1000 may include one or more of the following components: a processing component 1002 , a memory 1004 , a power component 1006 , a multimedia component 1008 , an audio component 1010 , an input / output (I / O) interface 1012 , a sensor component 1014 , and a communication component 1016 .

[0137] The processing component 1002 generally controls the overall operation of the electronic device 1000, such as operations associated with display, phone calls, data communications, camera operations, and recording operations. The processing component 1002 may include one or more processors 1020 to execute instructions to complete all or part of the steps of the above-mentioned method. In addition, the processing component 1002 may include one or more modules to facilitate the interaction between the processing component 1002 and other components. For example, the processing component 1002 may include a multimedia module to facilitate the interaction between the multimedia component 1008 and the processing component 1002.

[0138] The memory 1004 is configured to store various types of data to support operations on the electronic device 1000. Examples of such data include instructions for any application or method operating on the electronic device 1000, contact data, phone book data, messages, pictures, videos, etc. The memory 1004 may be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as a static random access memory (SRAM), an electrically erasable programmable read-only memory (EEPROM), an erasable programmable read-only memory (EPROM), a programmable read-only memory (PROM), a read-only memory (ROM), a magnetic memory, a flash memory, a magnetic disk, an optical disk, or a graphene memory.

[0139] The power supply component 1006 provides power to various components of the electronic device 1000. The power supply component 1006 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power to the electronic device 1000.

[0140] The multimedia component 1008 includes a screen that provides an output interface between the electronic device 1000 and the user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from the user. The touch panel includes one or more touch sensors to sense touch, slide, and gestures on the touch panel. The touch sensor may not only sense the boundaries of the touch or slide action, but also detect the duration and pressure associated with the touch or slide operation. In some embodiments, the multimedia component 1008 includes a front camera and / or a rear camera. When the electronic device 1000 is in an operating mode, such as a shooting mode or a video mode, the front camera and / or the rear camera may receive external multimedia data. Each front camera and rear camera may be a fixed optical lens system or have a focal length and optical zoom capability.

[0141] The audio component 1010 is configured to output and / or input audio signals. For example, the audio component 1010 includes a microphone (MIC), and when the electronic device 1000 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive an external audio signal. The received audio signal can be further stored in the memory 1004 or sent via the communication component 1016. In some embodiments, the audio component 1010 also includes a speaker for outputting an audio signal.

[0142] I / O interface 1012 provides an interface between processing component 1002 and peripheral interface modules, such as keyboards, click wheels, buttons, etc. These buttons may include but are not limited to: a home button, a volume button, a start button, and a lock button.

[0143] The sensor assembly 1014 includes one or more sensors for providing various aspects of status assessment for the electronic device 1000. For example, the sensor assembly 1014 can detect the open / closed state of the electronic device 1000, the relative positioning of components, such as the display and keypad of the electronic device 1000, and the sensor assembly 1014 can also detect changes in the position of the electronic device 1000 or components of the electronic device 1000, the presence or absence of contact between the user and the electronic device 1000, the orientation or acceleration / deceleration of the device 1000, and the temperature change of the electronic device 1000. The sensor assembly 1014 may include a proximity sensor configured to detect the presence of nearby objects without any physical contact. The sensor assembly 1014 may also include an optical sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor assembly 1014 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor, or a temperature sensor.

[0144] The communication component 1016 is configured to facilitate wired or wireless communication between the electronic device 1000 and other devices. The electronic device 1000 can access a wireless network based on a communication standard, such as WiFi, a carrier network (such as 2G, 3G, 4G or 5G), or a combination thereof. In an exemplary embodiment, the communication component 1016 receives a broadcast signal or broadcast-related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 1016 also includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology and other technologies.

[0145] In an exemplary embodiment, the electronic device 1000 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable gate arrays (FPGAs), controllers, microcontrollers, microprocessors, or other electronic components to perform the above methods.

[0146] In an exemplary embodiment, a computer-readable storage medium including instructions is also provided, such as a memory 1004 including instructions, and the instructions can be executed by the processor 1020 of the electronic device 1000 to complete the above method. For example, the computer-readable storage medium can be a ROM, a random access memory (RAM), a CD-ROM, a magnetic tape, a floppy disk, an optical data storage device, etc.

[0147] In an exemplary embodiment, a computer program product is further provided. The computer program product includes instructions. The instructions can be executed by the processor 1020 of the electronic device 1000 to complete the above method.

[0148] It should be noted that the above-mentioned devices, electronic devices, computer-readable storage media, computer program products, etc. may also include other implementation methods according to the description of the method embodiments. The specific implementation methods can refer to the description of the relevant method embodiments, which will not be described one by one here.

[0149] Those skilled in the art will readily appreciate other embodiments of the present disclosure after considering the specification and practicing the invention disclosed herein. The present disclosure is intended to cover any variations, uses or adaptations of the present disclosure that follow the general principles of the present disclosure and include common knowledge or customary techniques in the art that are not disclosed in the present disclosure. The description and examples are to be considered exemplary only, and the true scope and spirit of the present disclosure are indicated by the claims.

[0150] It should be understood that the present disclosure is not limited to the exact structures that have been described above and shown in the drawings, and that various modifications and changes may be made without departing from the scope thereof. The scope of the present disclosure is limited only by the appended claims.

Claims

1. A resource fallback method, It is characterized in that include: In response to a resource return request for a target order, a resource return information page is displayed; the resource return information page includes a return information entry and a resource transfer record entry for returning resources consumed by the items corresponding to the target order; When receiving the resource transfer record uploaded through the resource transfer record entry, the fallback information in the resource transfer record is identified, and the fallback information in the resource transfer record is filled in the fallback information entry to execute the resource fallback process based on the fallback information.

2. The method according to claim 1, It is characterized in that The return information entry includes a resource entry, and the resource entry is used to input the resources consumed by returning the items corresponding to the target order; the initial state of the resource transfer record entry is an optional state; After the resource fallback information page is displayed in response to the resource fallback request for the target order, the method further includes: Upon receiving the resource input for the resource entry, determining a reference resource for rolling back the target order; When the input resource is greater than the reference resource, the state of the resource transfer record entry is switched to a required state.

3. The method according to claim 2, It is characterized in that The resource fallback information page also includes a request submission control, and the initial display state of the request submission control is a non-triggerable state; When the input resource is greater than the reference resource, after the state of the resource transfer record entry is switched to a required state, the method further includes: If a resource transfer record uploaded through the resource transfer record entry is received, and the rollback information entry has been filled with rollback information, the display state of the request submission control is switched to a triggerable state; In response to a triggering operation on the request submission control, the resource fallback request is sent to a merchant end.

4. The method according to claim 2, It is characterized in that The method further comprises: When the input resource is less than or equal to the reference resource, the resource transfer record entry is kept in an optional state.

5. The method according to claim 4, It is characterized in that The resource fallback information page also includes a request submission control, and the initial state of the request submission control is a non-triggerable state; When the input resource is less than or equal to the reference resource, after keeping the resource transfer record entry in an optional state, the method further includes: If the fallback information entry has been filled with fallback information, switching the display state of the request submission control to a triggerable state; In response to a triggering operation on the request submission control, the resource fallback request is sent to a merchant end.

6. The method according to any one of claims 1 to 5, It is characterized in that The resource transfer record entry includes a text information entry and a picture upload entry; the method further includes: Receiving the transfer record text information input through the text information entry, and / or the transfer record picture uploaded through the picture upload entry; The transfer record text information and the transfer record image are determined as the resource transfer record.

7. The method according to claim 1, It is characterized in that The step of displaying a resource fallback information page in response to a resource fallback request for a target order includes: In response to the resource fallback request for the target order, displaying a resource fallback method selection page; the resource fallback method selection page includes multiple resource fallback method selection entries; In response to a selection operation on a target resource fallback mode selection entry among the multiple resource fallback mode selection entries, the resource fallback information page is displayed.

8. A resource rollback device, It is characterized in that include: A page display unit is configured to execute a resource return request for a target order and display a resource return information page; the resource return information page includes a return information entry and a resource transfer record entry for returning resources consumed by the item corresponding to the target order; The information filling unit is configured to, upon receiving a resource transfer record uploaded through the resource transfer record entry, identify the fallback information in the resource transfer record, fill the fallback information in the resource transfer record into the fallback information entry, and execute the resource fallback process based on the fallback information.

9. An electronic device, It is characterized in that include: processor; a memory for storing instructions executable by the processor; The processor is configured to execute the instructions to implement the resource fallback method as described in any one of claims 1 to 7.

10. A computer-readable storage medium, It is characterized in that When the instructions in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device is enabled to execute the resource fallback method as claimed in any one of claims 1 to 7.

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