Order data processing method and device of cloud printer, and cloud printer

Abstract

The invention relates to an order data processing method and device of a cloud printer and the cloud printer. The method comprises the steps that a cloud printer can be connected with a first server through a communication network to process a processing request of order information ordered by a user from a service platform providing commodity service, and the cloud printer prints second guide content, comprising at least one of an identification code image used for guiding a merchant to set a printing format of the cloud printer, an identification code image used for guiding the merchant to bind the cloud printer with a store, and an identification code image used for displaying an operation guide of the cloud printer. And a merchant terminal scans the identification code image to quickly enter an interface for setting the printing format of the cloud printer, or an interface for binding the cloud printer and a store, or an interface for displaying an operation guide of the cloud printer. Richer interaction functions are realized, and the capability and the intelligent degree of the cloud printer are improved.

Description

[0001] This application is a divisional application of the patent application with the application date of January 20, 2023, application number CN202310087953.5, and invention name “Order data processing method, device, cloud printer and medium for cloud printer”. Technical Field

[0002] The present disclosure relates to the technical field of cloud printers, and in particular, to a method and device for processing order data of a cloud printer, a cloud printer, and a medium. Background Art

[0003] With the development of internet technology, cloud printing has emerged. Cloud printing, based on the internet and the Internet of Things, integrates the resources of printing service providers to build a shared printing platform, providing high-quality, standardized printing services anytime, anywhere to the entire society. Typically, users upload their files to a service provider's cloud server via email or other means. The cloud server then processes the files and sends them to a designated cloud printer for printing, bringing convenience to people's lives and work.

[0004] The cloud printers currently on the market are mainly used to print payment receipts, and in takeout scenarios, they are mainly used to print order information, and cannot realize order interaction. For example, the current cloud printer products use the printed receipts as information output, and the buttons set on the cloud printer are only used for simple settings and other operations, such as resetting, adjusting the volume, and controlling the cloud printer on and off. In other words, the buttons can only operate the hardware device itself, and cannot realize the order-related functions of the cloud printer platform through button control. The interactive functions of cloud printers are not rich enough, the efficiency of merchants using cloud printers to process orders is not high enough, and the setting process of cloud printers is not simple and friendly enough. The user experience of cloud printers needs to be improved. Summary of the Invention

[0005] The purpose of the present disclosure is to provide a method and device for processing order data of a cloud printer, and a cloud printer, so as to solve the deficiencies existing in the related art.

[0006] In order to achieve the above-mentioned object, the present disclosure provides, in a first aspect, a method for processing order data of a cloud printer, the method comprising:

[0007] The cloud printer is connectable to the first server via a communication network, and the cloud printer is capable of processing a request for processing order information of a user placed on a service platform providing commodity services;

[0008] The cloud printer prints second guidance content, the second guidance content including at least one of the following: an identification code image for guiding the merchant to set a printing format for the cloud printer, an identification code image for guiding the merchant to bind the cloud printer to a store, or an identification code image for displaying an operating guide for the cloud printer;

[0009] By scanning the identification code image used to guide the merchant to set the cloud printer printing format through the merchant terminal, the merchant enters the interface for setting the cloud printer printing format, or by scanning the identification code image used to guide the merchant to bind the cloud printer with the store through the merchant terminal, the merchant enters the interface for binding the cloud printer with the store, or by scanning the identification code image used to display the operation guide of the cloud printer through the merchant terminal, the merchant enters the interface for displaying the operation guide of the cloud printer.

[0010] Optionally, the interface of the operation guide of the cloud printer is used for the network configuration settings of the cloud printer.

[0011] Optionally, the cloud printer receives order-related information of a target order sent by a first server connected to the cloud printer via a communication network, the order-related information being obtained by the first server according to a received processing request from a user for an order placed from a service platform for providing commodity services;

[0012] The cloud printer voice broadcasts or prints order-related text generated based on the order-related information, wherein the order-related text indicates a button identifier of a target button set on the cloud printer for responding to the order-related information when triggered;

[0013] In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, where the first feedback information is used to request the order-related function of the first server and / or to reply to the ordering user of the target order.

[0014] Optionally, when a user adds a note to a target order, the cloud printer receives the note content added by the ordering user to the target order pushed from the first server, and the cloud printer voice broadcasts or prints the added note content; when the cloud printer detects that a target button is pressed, it sends a first feedback message indicating that the merchant has received the note content, so that the first server pushes the first feedback information to the user.

[0015] In one optional method, the cloud printer obtains the order ID of the target order, the remarks added by the ordering user for the target order, and the button ID of the target button that can respond to the order-related information when triggered, and the order-associated text is generated based on the order ID of the target order, the remarks content, and the button ID of the target button.

[0016] Another optional method is that if the merchant has known in advance that the target button that can respond to the remark content is a target button set on the cloud printer, the cloud printer obtains the order ID of the target order and the remark content added by the ordering user to the target order, and the order-related text is generated based on the order ID of the target order and the remark content.

[0017] Optionally, when the ordering user initiates a refund application for the target order, the cloud printer sends a first feedback message indicating that the merchant has confirmed the cancellation of the target order in response to the target button being triggered, thereby realizing one-click cancellation of the target order through the target button set on the cloud printer. The first feedback information is used for the first server to refund the target order and / or notify the ordering user that the target order has been refunded.

[0018] In one optional method, the cloud printer obtains the order ID of the target order, the refund reason of the target order, and the button ID of the target button that can respond to the order-related information when triggered, and the order-associated text is generated based on the order ID of the target order, the refund reason, and the button ID of the target button.

[0019] Another optional method is that if the merchant has previously known the target button that can respond to the refund reason, the cloud printer obtains the order ID of the target order and the refund reason of the target order, and the order-related text is generated based on the order ID of the target order and the refund reason.

[0020] Optionally, when a merchant reprints an order placed by a user from a service platform for providing commodity services, the cloud printer sends a processing request for reprinting the order to the first server in response to a target button being triggered, where the target order is an order received by the store bound to the cloud printer; voice broadcasts or prints order-related text generated based on the order-related information to instruct the merchant to perform the operation of selecting the target order to be reprinted according to the button set on the cloud printer; in response to the target button being triggered when the merchant performs the operation of selecting the target order to be reprinted, first feedback information for requesting the first server to perform the function of the target button is sent to the first server, so that the first server selects the target order to be reprinted based on the first feedback information.

[0021] The processing request for the reprint order triggers the first server to obtain order-related information, and the order-related information includes at least one of the following: key information of the target order to be reprinted, a button identifier of a button for confirming reprinting the target order to be reprinted, a button identifier of a button for determining the previous order of the target order as the target order to be reprinted, and a button identifier of a button for determining the next order of the target order as the target order to be reprinted, wherein the target order is any order received by the store bound to the cloud printer;

[0022] In response to the target button being triggered, the cloud printer sends a processing request for a supplementary printing order to the first server, including:

[0023] In response to the target button set on the cloud printer being triggered, a request is sent to a first server connected to the cloud printer through a communication network to query whether the cloud printer is bound to the store; help guidance content is received from the first server when it is found that the cloud printer is bound to the store, and the help guidance content is voice broadcast or printed, the help guidance content including first guidance content for guiding the merchant to execute the operation of switching the cloud printer to the supplementary order mode according to the button on the cloud printer; in response to the operation of switching the cloud printer to the supplementary order mode executed by the merchant, a processing request for the supplementary order is sent to the first server.

[0024] Optionally, in response to a target button set on the cloud printer being triggered, abnormality help guidance content corresponding to the abnormality of the current state of the cloud printer is obtained based on the current state of the cloud printer, and the abnormality help guidance content is voice broadcast or printed. The abnormality cause includes at least one of the following: the cloud printer is not connected to the network, the cloud printer is not connected to the router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to the merchant account, or the cloud printer is malfunctioning.

[0025] Optionally, in response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, including: in response to the target button being triggered, the cloud printer controls a voice collection device provided in the cloud printer to collect a voice signal input by the merchant regarding the order-related information; the cloud printer recognizes the voice signal and sends first feedback information regarding the order-related information to the first server.

[0026] A second aspect of the present disclosure provides an order data processing device for a cloud printer, applicable to a cloud printer, the device comprising:

[0027] a receiving module configured to receive order-related information of a target order sent by a first server connected to the cloud printer via a communication network, the order-related information being obtained by the first server in response to a received processing request from a user for an order placed from a service platform for providing catering and / or merchandise services;

[0028] a first output module configured to voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a button identifier of a target button set on the cloud printer for responding to the order-related information when triggered;

[0029] The first sending module is configured to send first feedback information regarding the order-related information to the first server in response to the target button being triggered, wherein the first feedback information is used to request the order-related function of the first server and / or to reply to the ordering user of the target order.

[0030] A third aspect of the present disclosure provides a cloud printer, comprising:

[0031] processor;

[0032] a memory for storing processor-executable instructions;

[0033] The processor is configured to run the executable instructions to implement the steps of the method provided in the first aspect above.

[0034] A fourth aspect of the present disclosure provides a computer-readable storage medium having computer program instructions stored thereon, which, when executed by a processor, implements the steps of the method provided in the first aspect.

[0035] Through the above technical solution, the first server can obtain the order-related information of the target order based on the user's processing request for an order placed from a service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when it detects that the user has triggered the target button, the cloud printer can send a first feedback message to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, by setting the buttons on the cloud printer, printed or voice-announced order-related text, richer interactive functions are achieved, and the capabilities and intelligence of the cloud printer are improved. In addition, the merchant can respond to order-related information by triggering the buttons set on the cloud printer, which simplifies the merchant's order processing process and thereby improves the merchant's order processing efficiency.

[0036] Other features and advantages of the present disclosure will be described in detail in the following detailed description. BRIEF DESCRIPTION OF THE DRAWINGS

[0037] The accompanying drawings are used to provide a further understanding of the present disclosure and constitute a part of the specification. Together with the following detailed description, they are used to explain the present disclosure but do not constitute a limitation of the present disclosure. In the accompanying drawings:

[0038] Figure 1 FIG. 1 is a schematic diagram of an implementation environment according to an exemplary embodiment of the present disclosure.

[0039] Figure 2 The present invention provides a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure.

[0040] Figure 3 The present invention is a flowchart of a method for processing order data of a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present invention.

[0041] Figure 4 It is a schematic diagram of a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure.

[0042] Figure 5 The present invention is a flowchart of a method for processing order data of a cloud printer applicable to a cloud printer according to another exemplary embodiment of the present invention.

[0043] Figure 6 The diagram is a schematic diagram of a receipt printed by a cloud printer and displaying helpful guidance content according to an exemplary embodiment of the present disclosure.

[0044] Figure 7 The diagram is a schematic diagram of a receipt printed by a cloud printer and displaying order-related text according to an exemplary embodiment of the present disclosure.

[0045] Figure 8 It is a block diagram of an order data processing device for a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present disclosure.

[0046] Figure 9 The figure is a block diagram of a cloud printer according to an exemplary embodiment. DETAILED DESCRIPTION

[0047] The specific embodiments of the present disclosure are described in detail below with reference to the accompanying drawings. It should be understood that the specific embodiments described herein are only used to illustrate and explain the present disclosure and are not intended to limit the present disclosure. The singular forms of "a", "said" and "the" used in the embodiments of the present disclosure and the appended claims are also intended to include plural forms, unless the context clearly indicates otherwise. It should also be understood that the term "and / or" used herein refers to and includes any or all possible combinations of one or more associated listed items.

[0048] It should be understood that although the terms first, second, third, etc. may be used to describe various information in the embodiments of the present disclosure, such information should not be limited to these terms. These terms are only used to distinguish information of the same type from each other. For example, without departing from the scope of the embodiments of the present disclosure, the first information may also be referred to as the second information, and similarly, the second information may also be referred to as the first information. Depending on the context, the word "if" as used herein may be interpreted as "at the time of" or "when" or "in response to determining".

[0049] It should be noted that all actions of acquiring signals, information or data in the present disclosure are carried out in compliance with the relevant laws and policies of the location and with the authorization given by the owner of the corresponding device.

[0050] Traditional receipt printers cannot realize the networking function and can only be connected to mobile phones or computers via Bluetooth or USB (Universal Serial Bus). After receiving the order, the mobile phone or computer pushes the order information of the order to the receipt printer for printing, which cannot realize more complex interactions. The cloud printer in the related art adds communication modules such as WiFi (Wireless-Fidelity) and 4G network (the 4Generation mobile communication technology) on the basis of the traditional receipt printer, and can be directly connected to the cloud server to realize automatic order acceptance. In the scenario of providing catering and / or commodity services, the receipts printed by the cloud printer are only used for information display, and the buttons set on the cloud printer are only used for simple settings and other operations, such as resetting, adjusting the volume, controlling the cloud printer on and off, etc., that is, the buttons can only operate the hardware device itself, and cannot realize the order-related functions of the cloud printer platform controlled by the buttons, which makes the cloud printer limited in function and low in intelligence, resulting in low order processing efficiency for merchants.

[0051] In view of this, the present disclosure provides a cloud printer order data processing method, device, cloud printer and medium, which realize richer interactive functions between the cloud printer and the cloud server, improve the capabilities and intelligence of the cloud printer, and thus improve the order processing efficiency of merchants.

[0052] Figure 1 FIG. 1 is a schematic diagram of an implementation environment according to an exemplary embodiment of the present disclosure. Figure 1 As shown, the implementation environment may include: a cloud printer 101 and a first server 102. The first server 102 is the cloud server of the cloud printer. The first server 102 and the cloud printer 101 are connected via a communication network, for example, via WiFi and 4G networks. The interaction process between the cloud printer 101 and the first server 102 will be described in detail below.

[0053] Figure 2 This is a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure, which can be applied to Figure 1 The implementation environment shown in Figure 2 As shown, the method may include the following steps.

[0054] In step S201 : a first server receives a processing request from a user for an order placed from a service platform for providing catering and / or commodity services.

[0055] In step S202: the first server obtains order-related information of the target order according to the processing request, and sends the order-related information to the cloud printer connected to the first server via the communication network.

[0056] In step S203: the cloud printer voice broadcasts or prints the order-related text generated based on the order-related information.

[0057] The order-related text indicates a button identifier of a target button set on the cloud printer for responding to order-related information when triggered.

[0058] In step 204: in response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server.

[0059] The first feedback information is used to request the order-related functions of the first server and / or to reply to the ordering user of the target order.

[0060] Through the above technical solution, the first server can obtain the order-related information of the target order based on the user's processing request for an order placed from a service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when it detects that the user has triggered the target button, the cloud printer can send a first feedback message to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, by setting the buttons on the cloud printer, printed or voice-announced order-related text, richer interactive functions are achieved, and the capabilities and intelligence of the cloud printer are improved. In addition, the merchant can respond to order-related information by triggering the buttons set on the cloud printer, which simplifies the merchant's order processing process and thereby improves the merchant's order processing efficiency.

[0061] In step 204, the user triggers a target button set on the cloud printer, so that the cloud printer sends first feedback information to the first server. The first feedback information can be pre-set information or information currently input by the merchant.

[0062] In one embodiment, the first feedback information is pre-set information. For example, the first feedback information corresponding to each processing request can be pre-set for different processing requests. For example, for a processing request for indicating that a user has added a note to an order, the pre-set first feedback information corresponding to the processing request can be information indicating that the merchant has received the note content. In this embodiment, if the processing request is a processing request for indicating that a user has added a note to an order, the cloud printer sends the first feedback information indicating that the merchant has received the note content to the first server upon detecting that the target button has been triggered.

[0063] In this embodiment, a specific implementation of step 204 is: in response to the target button being triggered, the cloud printer sends a preset first feedback message for order-related information to the first server.

[0064] In another embodiment, the first feedback information is information currently input by the merchant. A specific implementation of step 204 is as follows: in response to the target button being triggered, the cloud printer controls a voice acquisition device disposed within the cloud printer to acquire a voice signal input by the merchant regarding order-related information; the cloud printer recognizes the voice signal and transmits the first feedback information regarding the order-related information to the first server.

[0065] In this embodiment, a voice collection device is provided in the cloud printer. When it is detected that the target button is triggered, the voice collection device is controlled to receive the voice signal input by the merchant for order-related information, recognize the voice signal, and send the recognized text as the first feedback information to the first server.

[0066] The cloud printer voice broadcasts or prints order-related text generated based on order-related information, and the merchant enters first feedback information based on the order-related text. For example, for a processing request indicating that a user has made additional notes to an order, the merchant can enter first feedback information based on the current status of the order. For example, when the merchant receives a note from the ordering user to change the flavor of a dish, if the dish is already finished and the flavor cannot be changed, the merchant can enter first feedback information indicating that the dish is already finished and the flavor cannot be changed. If the dish is not finished, the merchant can enter first feedback information indicating that the flavor has been changed according to the note.

[0067] By adopting the above technical solution, the voice signal input by the merchant regarding order-related information is collected through the voice collection device set in the cloud printer, and it is recognized, and the first feedback information regarding the order-related information is sent to the first server. In this way, the merchant can input the first feedback information according to the current status of the order, which improves the flexibility of the cloud printer in sending the first feedback information to the first server and enhances the merchant's user experience.

[0068] Figure 3 FIG. 1 is a flow chart of a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure. Figure 3 As shown, the method may include:

[0069] In step S301: receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network.

[0070] The order-related information is obtained by the first server according to a received user's processing request for an order placed from a service platform for providing catering and / or commodity services.

[0071] In step 302: voice broadcast or print order-related text generated based on order-related information.

[0072] In the present disclosure, the order-related text is used to guide the user to trigger a target button that can respond to the order-related information. For example, the order-related text indicates a button identifier of a target button set on the cloud printer for responding to order-related information when triggered.

[0073] In one embodiment, the cloud printer generates order-related text after receiving order-related information. For example, the cloud printer obtains a print format after receiving order-related information, and then generates order-related text based on the print format and order-related information.

[0074] In another embodiment, after receiving the order-related information, the cloud printer sends the order-related information to a third-party platform, which then obtains a print format and generates order-related text based on the print format and the order-related information. The third-party platform then sends the order-related text to the cloud printer, which then announces or prints the order-related text.

[0075] In step 303: in response to the target button being triggered, first feedback information regarding order-related information is sent to the first server, and the first feedback information is used to request the order-related function of the first server and / or to reply to the ordering user of the target order.

[0076] Through the above technical solution, the first server can obtain the order-related information of the target order based on the user's processing request for an order placed from a service platform for providing catering and / or commodity services, and send the order-related information to the cloud printer. The cloud printer can print the order-related text generated based on the order-related information to guide the triggering of the target button, and when it detects that the user has triggered the target button, the cloud printer can send a first feedback message to the first server to request the order-related function of the first server or to reply to the user who placed the order for the target order. In this way, by setting the buttons on the cloud printer, the printed or voice-broadcasted order-related text, richer interactive functions are achieved, and the cloud printer's capabilities and intelligence are improved. In addition, the merchant can respond to order-related information by triggering the target button set on the cloud printer, which simplifies the merchant's order processing process and thereby improves the merchant's order processing efficiency.

[0077] Optionally, step 303 may further include:

[0078] In response to the target button being triggered, controlling the voice collection device provided in the cloud printer to collect the voice signal input by the merchant regarding the order-related information;

[0079] The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

[0080] Among them, the specific operation of collecting and identifying the voice signal input by the merchant for order-related information by the voice collection device set in the cloud printer and sending the first feedback information to the first server has been described in detail above and will not be repeated here.

[0081] In one embodiment, a user's request to process an order placed on a service platform for providing catering and / or merchandise services is a request for the ordering user to add a note to an order placed on the service platform for providing catering and / or merchandise services. In this embodiment, the order data processing method for a cloud printer applicable to a cloud printer may further include: when the ordering user adds a note to a target order, obtaining the order identifier of the target order, the note added by the ordering user to the target order, and the key identifier of a target button that, when triggered, can respond to order-related information; the order-related text is generated based on the order identifier of the target order, the note, and the key identifier of the target button. The target order may be any order placed by the ordering user on the service platform for providing catering and / or merchandise services and in an uncompleted state. Accordingly, step 303 may further include: in response to the target button being triggered, sending first feedback information regarding the note to the first server, the first feedback information indicating that the merchant has received the note. For example, the cloud printer is provided with a smart button, and the target button may be the smart button.

[0082] Figure 4 FIG is a schematic diagram of a method for processing order data of a cloud printer according to an exemplary embodiment of the present disclosure. Figure 4 As shown, first, the user places an order. For example, the user places an order from a service platform for providing catering and / or commodity services, and the service platform sends the order information of the target order to the first server. Then, the first server accepts the order. After receiving the order, the first server sends the order information of the target order to the cloud printer for printing. When the user adds an urgent note to the target order, the first server receives the urgent note added by the ordering user to the target order, and pushes the urgent note to the cloud printer, and the cloud printer voice broadcasts or prints the urgent note. Afterwards, when the cloud printer detects that the smart button is pressed, it sends a first feedback message to the first server to indicate that the merchant has received the content of the urgent note. The first server receives the first feedback message and pushes it to the user, and the user can receive the response content to the note content, that is, receives the first feedback message.

[0083] First of all, it should be understood that in order to facilitate merchants to know the target order of the additional remarks, the first server needs to send the order ID of the target order with the additional remarks to the cloud printer in addition to the remarks. In addition, in order to guide merchants to respond to the remarks, the first server can also send the button ID of the target button that can respond to order-related information to the cloud printer. Therefore, in this embodiment, when the ordering user adds remarks to the target order, the cloud printer can obtain the order ID of the target order, the remarks added by the ordering user to the target order, and the button ID of the target button that can respond to order-related information when triggered. The order-related text is generated based on the order ID of the target order, the remarks, and the button ID of the target button.

[0084] Secondly, it should be understood that if the merchant has already known in advance the target button that can respond to the note content, in this embodiment, there is no need to obtain the button identifier of the target button that can respond to order-related information when triggered. Accordingly, the generated order-related text may not include the button identifier of the target button.

[0085] For example, if the merchant has previously learned that the target button capable of responding to notes is a smart button on the cloud printer, when the ordering user adds a note to the target order, the first server, upon receiving the note, pushes the note and order ID to the cloud printer. The cloud printer then announces or prints the order ID and note. Subsequently, upon receiving the note, the merchant triggers the smart button, and the cloud printer sends a first feedback message to the first server indicating that the merchant has received the note. Upon receiving the first feedback message, the first server responds to the ordering user.

[0086] With this technical solution, when an ordering user adds a note to a target order, the merchant can use a button on the cloud printer to reply to the ordering user, confirming that the note has been received. This improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0087] In another embodiment, the user's request to process an order placed on a service platform for providing catering and / or merchandise services is a request from the ordering user to process a refund request for an order placed on the service platform for providing catering and / or merchandise services. In this embodiment, the order data processing method for a cloud printer applicable to a cloud printer may further include: when the ordering user initiates a refund request for a target order, obtaining the target order's order identifier, the refund reason for the target order, and the key identifier of a target button that, when triggered, can respond to order-related information; generating order-related text based on the target order's order identifier, the refund reason, and the key identifier of the target button. The target order may be any order placed by the ordering user on the service platform for providing catering and / or merchandise services and in an uncompleted state. Accordingly, step 303 may further include: in response to the target button being triggered, sending first feedback information regarding the refund reason to the first server, the first feedback information indicating that the merchant has confirmed the cancellation of the target order. The first feedback information is used by the first server to refund the target order and notify the ordering user that the target order has been refunded. For example, the cloud printer is provided with a smart button, and the target button in this embodiment may be a smart button.

[0088] First, it should be understood that when the ordering user initiates a refund application for the target order on the user client, the first server, upon receiving the refund application processing request, in addition to pushing the refund reason and the order ID of the target order to the cloud printer, also needs to send the key ID of the target key that can respond to order-related information to the cloud printer in order to guide the merchant to respond to the refund reason. Therefore, in this embodiment, when the ordering user initiates a refund application for the target order, the order ID of the target order, the refund reason for the target order, and the key ID of the target key that can respond to order-related information when triggered are obtained, and the order-related text is generated based on the order ID of the target order, the refund reason, and the key ID of the target key.

[0089] Secondly, it should be understood that if the merchant has already known in advance the target button that can respond to the reason for the refund, in this embodiment, there is no need to obtain the button identifier of the target button that can respond to the reason for the refund when triggered. Accordingly, the generated order-associated text may not include the button identifier of the target button.

[0090] For example, if the merchant has previously learned that the target button that can respond to the refund reason is a smart button set on the cloud printer, when the ordering user initiates a refund application for the target order, the first server, upon receiving the refund application initiated for the target order, pushes the refund reason and order ID to the cloud printer, and the cloud printer voice broadcasts or prints the order ID and notes of the target order. When the merchant learns the refund reason, it indicates that the merchant has received the refund application from the ordering user. At this time, the smart button is triggered, and the cloud printer sends a first feedback message to the first server to indicate that the merchant has confirmed the cancellation of the target order. Upon receiving the first feedback message, the first server refunds the target order and notifies the ordering user that the target order has been refunded. For example, the first server sends a second feedback message to the user to indicate that the target order has been refunded.

[0091] With this technical solution, if the ordering user initiates a refund request for a target order, the merchant can cancel the target order with a single click using a button on the cloud printer. This improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0092] In another embodiment, the user's request for processing an order placed from a service platform for providing catering and / or merchandise services is a merchant's request for re-printing an order placed from a service platform for providing catering and / or merchandise services.

[0093] Figure 5 FIG. 1 is a flow chart of a method for processing order data of a cloud printer according to another exemplary embodiment of the present disclosure. Figure 5 As shown, the method may include:

[0094] In step 501: in response to the smart button set on the cloud printer being triggered, a processing request for reprinting the order is sent to the first server.

[0095] In the present disclosure, when a merchant triggers a smart button set on a cloud printer, the cloud printer sends a request to the first server to process a reprint order. Reprinting an order refers to reprinting an order that has already been received by the store bound to the cloud printer.

[0096] Optionally, step 501 may further include: in response to a smart button set on the cloud printer being triggered, sending a request to a first server connected to the cloud printer through a communication network to query whether the cloud printer is bound to a store; receiving help and guidance content sent by the first server when it is found that the cloud printer is bound to the store, voice broadcasting or printing the help and guidance content, the help and guidance content including first guidance content for guiding the merchant to execute the operation of switching the cloud printer to the supplementary order mode according to the button on the cloud printer; in response to the operation of switching the cloud printer to the supplementary order mode executed by the merchant, sending a processing request for the supplementary order to the first server.

[0097] For example, after receiving a request to query whether the cloud printer is bound to a store, the first server determines whether the cloud printer is bound to a store, and if it is determined that the cloud printer is bound to a store, sends help and guidance content to the cloud printer.

[0098] Figure 6 1 is a schematic diagram of a receipt printed by a cloud printer showing helpful guidance content according to an exemplary embodiment of the present disclosure. Figure 6 As shown, the help guide content displayed in the receipt is the operation of switching the cloud printer to the re-printing order mode, for example, short pressing the "-" button (the button is a button on the cloud printer) to enter the re-printing order mode. The merchant can follow the help guide content displayed in the receipt and short press the "-" button on the cloud printer to switch the cloud printer to the re-printing order mode, and then the cloud printer sends a processing request for the re-printing order to the first server. In addition, Figure 6 The receipt shown may also include an operation to exit the smart mode, for example, exiting the smart mode after 30 seconds of no operation.

[0099] When the first server receives the processing request for reprinting an order sent by the cloud printer, it obtains order-related information. The order-related information includes at least one of the following: key information of the target order to be reprinted, the key identifier of the key for confirming the reprinting of the target order to be reprinted, the key identifier of the key for determining the previous order of the target order as the target order to be reprinted, and the key identifier of the key for determining the next order of the target order as the target order to be reprinted. The target order is any order received by the store bound to the cloud printer. For example, initially, the target order to be reprinted can be any order received by the store, for example, the most recent order received by the store. For example, the key information can be the delivery address corresponding to the order, the name of the ordering user corresponding to the order, the amount corresponding to the order, and so on.

[0100] In step 502: voice broadcast or print order-related text generated based on order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer.

[0101] The specific operation of generating order-related text has been described in detail above and will not be repeated here.

[0102] Figure 7 Schematic diagram of a receipt printed by a cloud printer showing order-related text according to an exemplary embodiment of the present disclosure. Figure 7 As shown, the order-related text displayed on the receipt includes: Takeout #1, Address: XXXX, Name XX, Amount XX; click the "Menu" button to confirm the target order to be reprinted, click the "-" button to set the previous order as the target order to be reprinted, and click the "+" button to set the next order as the target order to be reprinted. It should be understood that the target order to be reprinted changes depending on the merchant's triggering of the "+" or "-" button.

[0103] In step 503: in response to each target button triggered when the merchant performs the operation of selecting the target order to be supplemented, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be supplemented based on each first feedback information.

[0104] For example, suppose the merchant needs to make up the order for takeaway #3, where the order for takeaway #3 is Figure 7 For the first two orders of Takeaway #1 in the receipt shown, the merchant can trigger the "-" button, the "-" button, and the "Menu" button in sequence. The cloud printer sends to the first server, in the order of each target button triggered by the merchant (i.e., the "-" button, the "-" button, and the "Menu" button), the first feedback information for requesting that the previous order of Takeaway #1 (i.e., the order of Takeaway #2) be used as the target order to be reprinted, the first feedback information for requesting that the previous order of Takeaway #2 (i.e., the order of Takeaway #3) be used as the target order to be reprinted, and the first feedback information for confirming the reprinting of the order of Takeaway #3.

[0105] In addition, when the first server receives the first feedback information to determine the target order for reprinting, it determines the current target order as the target order to be reprinted, and sends the order details information of the target order to be reprinted to the cloud printer, so that the cloud printer prints the order details information of the target order to be reprinted.

[0106] By adopting the above technical solution, orders can be reprinted through the buttons set on the cloud printer and the printed voice-announced order-related text, which improves the merchant's order processing efficiency and enhances the merchant's user experience.

[0107] Optionally, the help guidance content may also include a second guidance content, which may include at least one of the following: an identification code image for guiding merchants to set the printing format of the cloud printer, an identification code image for guiding merchants to bind the cloud printer with other stores, and an identification code image for displaying the operating guide of the cloud printer.

[0108] In the present disclosure, considering that merchants set up cloud printers through merchant terminals, for example, network configuration settings, cloud printer print format settings, cloud printer binding settings with other stores, etc., in order to facilitate merchant settings, the cloud printer can print the above-mentioned second guidance content in addition to the first guidance content for guiding merchants to switch the cloud printer to the supplementary order mode according to the buttons on the cloud printer. In this way, the merchant terminal can directly scan the identification code image (for example, a QR code) used to guide merchants to set the cloud printer print format to enter the interface for setting the cloud printer print format, or the merchant terminal can directly scan the identification code image (for example, a QR code) used to guide merchants to bind the cloud printer with other stores to enter the interface for binding the cloud printer with other stores, or the merchant terminal can directly scan the identification code image (for example, a QR code) used to display the operation guide of the cloud printer to enter the interface displaying the operation guide of the cloud printer.

[0109] The above technical solution simplifies the merchant's cloud printer setup process and improves the merchant's user experience.

[0110] Optionally, the cloud printer order data processing method applicable to the cloud printer may further include:

[0111] In response to a smart button set on the cloud printer being triggered, according to the current state of the cloud printer, abnormality help guidance content corresponding to the abnormality of the current state is obtained, the abnormality help guidance content includes the cause of the abnormality and a solution to the abnormality, and the abnormality cause includes at least one of the following: the cloud printer is not configured for the network, the cloud printer is not connected to the router, the cloud printer is not connected to the first server and / or service platform, the cloud printer is not bound to the merchant account, and the cloud printer is faulty;

[0112] Voice broadcast or print exception help guidance content.

[0113] For example, the cloud printer stores solutions to each exception locally. In response to a triggering of a smart button, the cloud printer determines the exception based on the current state of the cloud printer and retrieves the solution to the exception from the local storage. Furthermore, a cloud printer failure may be a failure of a component within the cloud printer itself, such as an overheated print head.

[0114] By adopting the above technical solution, when the cloud printer is in an abnormal state, voice broadcast or print abnormal help guidance content can be used to inform the user of the cause of the cloud printer abnormality and guide the user to solve the abnormality in time, so that the cloud printer can quickly enter the normal working mode, improve the user's efficiency in solving abnormalities, and enhance the user experience.

[0115] Based on the same inventive concept, the present disclosure also provides an order data processing device for a cloud printer. Figure 8 It is a block diagram of an order data processing device for a cloud printer applicable to a cloud printer according to an exemplary embodiment of the present disclosure.

[0116] like Figure 8 As shown, the order data processing device 600 of the cloud printer includes:

[0117] a receiving module 601 configured to receive order-related information of a target order sent by a first server connected to the cloud printer via a communication network, the order-related information being obtained by the first server in response to a received processing request from a user for an order placed from a service platform for providing catering and / or merchandise services;

[0118] The first output module 602 is configured to voice broadcast or print order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered;

[0119] The first sending module 603 is configured to send first feedback information regarding the order-related information to the first server in response to the target button being triggered, and the first feedback information is used to request the order-related function of the first server and / or to reply to the ordering user of the target order.

[0120] Optionally, the first sending module 603 is configured to:

[0121] In response to the target button being triggered, controlling the voice collection device provided in the cloud printer to collect the voice signal input by the merchant regarding the order-related information;

[0122] The voice signal is recognized, and first feedback information regarding the order-related information is sent to the first server.

[0123] Optionally, the order data processing device 600 of the cloud printer further includes:

[0124] a first acquisition module configured to, when an ordering user adds a note to the target order, acquire an order identifier of the target order, the note added by the ordering user to the target order, and a key identifier of a target key capable of responding to order-related information when triggered, wherein the order-related text is generated based on the order identifier of the target order, the note, and the key identifier of the target key;

[0125] The first sending module 603 is configured to send first feedback information regarding the remark content to the first server in response to the target button being triggered, where the first feedback information is used to indicate that the merchant has received the remark content.

[0126] Optionally, the order data processing device 600 of the cloud printer further includes:

[0127] a second acquisition module configured to, when an ordering user adds a note to the target order, acquire an order identifier of the target order, the note added by the ordering user to the target order, and a key identifier of a target key capable of responding to order-related information when triggered, wherein the order-related text is generated based on the order identifier of the target order, the note, and the key identifier of the target key;

[0128] The first sending module 603 is configured to:

[0129] In response to the target button being triggered, first feedback information regarding the reason for the refund is sent to the first server. The first feedback information is used to indicate that the merchant has confirmed the cancellation of the target order. The first feedback information is used for the first server to refund the target order and notify the ordering user that the target order has been refunded.

[0130] Optionally, the order data processing device 600 of the cloud printer further includes:

[0131] a second sending module configured to send a processing request for a reprint order to the first server in response to a smart button set on the cloud printer being triggered; the order-related information includes at least one of: key information of a target order to be reprinted, a button identifier of a button for confirming reprinting the target order to be reprinted, a button identifier of a button for determining an order previous to the target order as the target order to be reprinted, and a button identifier of a button for determining a next order to the target order as the target order to be reprinted, wherein the target order is any order received by a store bound to the cloud printer;

[0132] The second output module is configured to voice broadcast or print order-related text generated based on the order-related information to instruct the merchant to execute an operation of selecting a target order to be reprinted according to the buttons set on the cloud printer;

[0133] The first sending module 603 is configured to:

[0134] In response to each target button triggered when the merchant performs the operation of selecting the target order to be re-printed, first feedback information for requesting the function of each target button of the first server is sent to the first server in sequence according to the order in which each target button is triggered, so that the first server selects the target order to be re-printed based on each first feedback information.

[0135] Optionally, the second sending module is configured to:

[0136] In response to a smart button set on the cloud printer being triggered, sending a request to a first server connected to the cloud printer via a communication network to query whether the cloud printer is bound to a store;

[0137] receiving help and guidance content sent by the first server when it is found that the cloud printer has been bound to the store, and announcing or printing the help and guidance content by voice, wherein the help and guidance content includes first guidance content for guiding the merchant to execute an operation of switching the cloud printer to a supplementary order printing mode according to a button on the cloud printer;

[0138] In response to the merchant's operation of switching the cloud printer to the re-printing order mode, a processing request for the re-printing order is sent to the first server.

[0139] Optionally, the help guidance content also includes second guidance content, and the second guidance content includes at least one of the following: an identification code image for guiding the merchant to set the printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer with other stores, and an identification code image for displaying the operation guide of the cloud printer.

[0140] Optionally, the order data processing device 600 of the cloud printer further includes:

[0141] a third acquisition module configured to, in response to a smart button provided on the cloud printer being triggered, acquire, based on a current state of the cloud printer, exception help guidance content corresponding to an exception in the current state, the exception help guidance content including a cause of the exception and a solution to the exception, the cause of the exception including at least one of the following: the cloud printer is not networked, the cloud printer is not connected to a router, the cloud printer is not connected to the first server and / or the service platform, the cloud printer is not bound to a merchant account, or the cloud printer is faulty;

[0142] The third output module is configured to voice broadcast or print the abnormal help guidance content.

[0143] Regarding the apparatus in the above embodiment, the specific manner in which each module performs operations has been described in detail in the embodiment of the method, and will not be elaborated here.

[0144] Figure 9 FIG is a block diagram of a cloud printer according to an exemplary embodiment. Figure 9 As shown, the cloud printer 700 may include: a processor 701 , a memory 702 . The cloud printer 700 may also include one or more of a multimedia component 703 , an input / output (I / O) interface 704 , and a communication component 705 .

[0145] The processor 701 is used to control the overall operation of the cloud printer 700 to complete all or part of the steps in the above-mentioned cloud printer order data processing method. The memory 702 is used to store various types of data to support the operation of the cloud printer 700. This data may include, for example, instructions for any application or method operating on the cloud printer 700, as well as application-related data, such as contact information, sent and received messages, images, audio, video, etc. The memory 702 can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic storage, flash memory, magnetic disk, or optical disk. The multimedia component 703 may include a screen and an audio component. The screen may be, for example, a touch screen, and the audio component is used to output and / or input audio signals. For example, the audio component may include a microphone for receiving external audio signals. The received audio signals may be further stored in the memory 702 or transmitted via the communication component 705. The audio component also includes at least one speaker for outputting audio signals. The I / O interface 704 provides an interface between the processor 701 and other interface modules, which may be a keyboard, a mouse, buttons, etc. These buttons may be virtual buttons or physical buttons. The communication component 705 is used for wired or wireless communication between the cloud printer 700 and other devices. Wireless communication, such as Wi-Fi, Bluetooth, Near Field Communication (NFC), 2G, 3G, 4G, NB-IOT, eMTC, or other 5G, etc., or a combination of one or more thereof, is not limited here. Therefore, the corresponding communication component 705 may include: a Wi-Fi module, a Bluetooth module, an NFC module, etc.

[0146] In an exemplary embodiment, the cloud printer 700 can be implemented by one or more application-specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable gate arrays (FPGAs), controllers, microcontrollers, microprocessors, or other electronic components to execute the above-mentioned cloud printer order data processing method.

[0147] In another exemplary embodiment, a computer-readable storage medium including program instructions is also provided. When executed by a processor, the program instructions implement the steps of the above-described cloud printer order data processing method. For example, the computer-readable storage medium may be the aforementioned memory 702 including the program instructions. The program instructions may be executed by the processor 701 of the cloud printer 700 to implement the above-described cloud printer order data processing method.

[0148] In another exemplary embodiment, a computer program product is also provided, which includes a computer program that can be executed by a programmable device, and the computer program has a code portion for executing the above-mentioned order data processing method for the cloud printer when executed by the programmable device.

[0149] The preferred embodiments of the present disclosure are described in detail above in conjunction with the accompanying drawings. However, the present disclosure is not limited to the specific details of the above embodiments. Within the technical concept of the present disclosure, various simple modifications can be made to the technical solutions of the present disclosure, and these simple modifications all fall within the scope of protection of the present disclosure.

[0150] It should also be noted that the various specific technical features described in the above specific embodiments can be combined in any appropriate manner without contradiction. In order to avoid unnecessary repetition, the present disclosure will not further describe various possible combinations.

[0151] In addition, the various embodiments of the present disclosure may be arbitrarily combined, and as long as they do not violate the concept of the present disclosure, they should also be regarded as the contents disclosed by the present disclosure.

Claims

1. A method for processing a cloud printer, characterized in that: The method comprises: The cloud printer can be connected to the first server via a communication network, and the cloud printer can process a request for processing order information placed by a user from a service platform providing commodity services; The cloud printer prints a second guidance content, wherein the second guidance content includes at least one of the following: an identification code image for guiding the merchant to set a printing format of the cloud printer, an identification code image for guiding the merchant to bind the cloud printer to a store, and an identification code image for displaying an operation guide of the cloud printer; By scanning the identification code image used to guide the merchant to set the printing format of the cloud printer through the merchant terminal, the interface for setting the printing format of the cloud printer is entered; or, by scanning the identification code image used to guide the merchant to bind the cloud printer to the store, the interface for binding the cloud printer to the store is entered; or, by scanning the identification code image used to display the operating guide of the cloud printer through the merchant terminal, the interface for displaying the operating guide of the cloud printer is entered.

2. The method according to claim 1, characterized in that include: Receiving order-related information of a target order sent by a first server connected to the cloud printer via a communication network, wherein the order-related information is obtained by the first server according to a received processing request of an order placed by a user from a service platform for providing commodity services; The cloud printer voice broadcasts or prints order-related text generated based on the order-related information, wherein the order-related text indicates a key identifier of a target key set on the cloud printer for responding to the order-related information when triggered; In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, where the first feedback information is used to request the order-related functions of the first server and / or to reply to the ordering user of the target order.

3. The method according to claim 2, characterized in that include: When the user adds a note to the target order, the cloud printer receives the note content added by the ordering user to the target order pushed from the first server, and the cloud printer voice broadcasts or prints the added note content; When the cloud printer detects that the target button is pressed, it sends first feedback information indicating that the merchant has received the remark content, so that the first server pushes the first feedback information to the user.

4. The method according to claim 3, characterized in that include: The cloud printer obtains the order identification of the target order, the remarks added by the ordering user to the target order, and the button identification of the target button that can respond to the order-related information when triggered, and the order-associated text is generated based on the order identification of the target order, the remarks, and the button identification of the target button.

5. The method according to claim 3, characterized in that: include: If the merchant has known in advance that the target button that can respond to the remark content is a target button set on the cloud printer, the cloud printer obtains the order identifier of the target order and the remark content added by the ordering user to the target order, and the order-associated text is generated based on the order identifier of the target order and the remark content.

6. The method according to claim 2, characterized in that include: When the ordering user initiates a refund application for the target order, the cloud printer sends first feedback information indicating that the merchant has confirmed the cancellation of the target order in response to the target button being triggered, thereby realizing one-click cancellation of the target order through the target button set on the cloud printer. The first feedback information is used for the first server to refund the target order and / or notify the ordering user that the target order has been refunded.

7. The method according to claim 6, characterized in that include: The cloud printer obtains the order identification of the target order, the refund reason of the target order, and the button identification of the target button that can respond to the order-related information when triggered, and the order-associated text is generated based on the order identification of the target order, the refund reason, and the button identification of the target button.

8. The method according to claim 6, characterized in that include: If the merchant has known in advance the target button that can respond to the refund reason, the cloud printer obtains the order ID of the target order and the refund reason of the target order, and the order-related text is generated based on the order ID of the target order and the refund reason.

9. The method according to claim 2, characterized in that: include: When the merchant performs supplementary printing for an order placed by a user from a service platform for providing commodity services, the cloud printer sends a processing request for supplementary printing of the order to the first server in response to the target button being triggered, and the target order is an order that has been accepted by the store bound to the cloud printer; Voice broadcast or print order-related text generated based on the order-related information to instruct the merchant to execute the operation of selecting the target order to be reprinted according to the buttons set on the cloud printer In response to the target button being triggered when the merchant performs an operation to select a target order to be re-printed, first feedback information is sent to the first server to request the first server to perform a function on the target button, so that the first server selects the target order to be re-printed based on the first feedback information.

10. The method according to claim 9, characterized in that include: The processing request for the reprint order triggers the first server to obtain order-related information, and the order-related information includes at least one of: key information of the target order to be reprinted, a button identifier of a button for confirming the reprinting of the target order to be reprinted, a button identifier of a button for determining the previous order of the target order as the target order to be reprinted, and a button identifier of a button for determining the next order of the target order as the target order to be reprinted. The target order is any order received by the store bound to the cloud printer.

11. The method according to claim 9, characterized in that In response to the target button being triggered, the cloud printer sends a processing request for reprinting the order to the first server, including: In response to a target button set on the cloud printer being triggered, sending a request to query whether the cloud printer is bound to a store to a first server connected to the cloud printer via a communication network; receiving the help and guidance content sent by the first server when it is found that the cloud printer has been bound to the store, and voice broadcasting or printing the help and guidance content, wherein the help and guidance content includes first guidance content for guiding the merchant to switch the cloud printer to a supplementary order printing mode according to a key on the cloud printer; In response to the merchant's operation of switching the cloud printer to a re-printing order mode, a processing request for the re-printing order is sent to the first server.

12. The method according to claim 2, characterized in that: include: In response to a target button set on the cloud printer being triggered, according to the current state of the cloud printer, obtaining abnormal help guidance content corresponding to the abnormality of the current state; Voice broadcast or print the exception help guidance content.

13. The method according to claim 2, characterized in that In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, including: In response to the target button being triggered, the cloud printer sends first feedback information regarding the order-related information to the first server, including: In response to the target button being triggered, the cloud printer controls a voice collection device disposed in the cloud printer to collect a voice signal input by the merchant regarding the order-related information; The cloud printer recognizes the voice signal and sends first feedback information regarding the order-related information to the first server.

14. The method according to claim 1, characterized in that include: Among them, the interface of the operation guide of the cloud printer is used for the network configuration setting of the cloud printer.

15. A cloud printer, characterized in that: include: processor; a memory for storing processor-executable instructions; The processor is configured to execute the executable instructions to implement the steps of the method according to any one of claims 1 to 14.

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