Self-adaptive adjustment method and device for interaction format of self-service terminal and medium

Abstract

The invention discloses a self-service terminal interaction format self-adaptive adjustment method and device, and a medium. The method comprises the following steps: deploying a volume adjustment algorithm and a font adjustment algorithm in a self-service terminal; calling the self-service terminal to identify the age of the user according to the business process of the self-service terminal in response to the condition that the access user exists in the self-service terminal; according to the user age identification result, adjusting the volume adjustment algorithm and the font adjustment algorithm to adjust the volume and the font of the self-service terminal; the age of the user can be judged by extracting the age characteristic value or reading the identity card of the user, voice prompt and operation prompt are adjusted according to different ages, and the experience of the user in using the self-service machine is improved.

Description

Technical Field

[0001] The present invention relates to the technical field of self-service terminals, and in particular to a method, device and medium for adaptively adjusting interactive formats of self-service terminals. Background Art

[0002] At present, more and more middle-aged and elderly people in hospitals and banks need business services. However, due to many physical limitations and technical reserves, it is difficult for the elderly to use self-service machines and their acceptance level is low.

[0003] At present, the volume of voice prompts in self-service equipment is generally adjusted by Windows. After adjustment, the volume of the prompt sound is fixed and cannot be automatically increased or decreased. The font size and color of the self-service system prompts are also fixed after the program is developed. Intelligent self-service terminal equipment can improve the business service efficiency of hospitals and banks, but the middle-aged and elderly people often cannot see the smaller fonts and hear the smaller sounds clearly due to physical reasons when using self-service terminal equipment. Summary of the invention

[0004] The object of the present invention is to provide a method, device and medium for adaptively adjusting the interactive format of a self-service terminal, thereby solving all or one of the above problems existing in the prior art.

[0005] In order to solve the above technical problems, the specific technical solutions of the present invention are as follows: In one aspect, the present invention provides a method for adaptively adjusting an interactive format of a self-service terminal, comprising the following steps: Deploy volume adjustment algorithms and font adjustment algorithms in self-service terminals; In response to the existence of a user accessing the self-service terminal, calling the self-service terminal to perform user age identification according to the business process of the self-service terminal; According to the user age recognition result, the volume adjustment algorithm and the font adjustment algorithm are called to adjust the volume and the font of the self-service terminal.

[0006] In one embodiment, calling the self-service terminal to identify the user's age includes: Call the camera of the self-service terminal to obtain the user's face image; Use biometric technology to extract age features; The identified age feature is used as the user age identification result.

[0007] In one embodiment, calling the self-service terminal to identify the user's age includes: Call the ID card reader of the self-service terminal to obtain the patient's age by swiping the patient's ID card; The patient's age is used as the user's age recognition result.

[0008] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is over N years old, the volume adjustment algorithm is called to increase the voice prompt volume of the self-service terminal.

[0009] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is over N years old, the font adjustment algorithm is called to increase the font size of the prompt information on the interface of the self-service terminal device.

[0010] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is less than N years old, the volume adjustment algorithm is called to adjust the prompt voice to a standard volume.

[0011] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is less than N years old, the font adjustment algorithm is called to adjust the prompt information to a standard font.

[0012] In one embodiment, calling the self-service terminal to identify the user's age further includes: Performing sharpening processing on the user's facial image; Biometric technology is used to extract age features based on the user's face image after sharpening.

[0013] On the other hand, the present invention further provides a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the method for adaptively adjusting the interactive format of a self-service terminal are implemented.

[0014] On the other hand, the present invention further provides a computer device, comprising a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other via the communication bus; wherein: The memory is used to store computer programs; The processor is used to execute the steps of the self-service terminal interactive format adaptive adjustment method by running the program stored in the memory.

[0015] The beneficial effects of the technical solution of the present invention are: 1. The method for adaptively adjusting the interactive format of a self-service terminal described in the present invention can extract age feature values ​​of users or read their ID cards to determine their age, adjust voice prompts and operation prompts according to different ages, and improve the user experience of using the self-service machine; it is convenient for middle-aged and elderly people to use the self-service machine and enjoy the convenience brought by technology.

[0016] 2. The computer-readable storage medium described in the present invention can guide the system module to cooperate, thereby realizing the self-service terminal interactive format adaptive adjustment method described in the present invention, and the computer-readable storage medium described in the present invention also effectively improves the operability of the self-service terminal interactive format adaptive adjustment method.

[0017] 3. The computer device described in the present invention can store and execute the computer-readable storage medium, thereby realizing the self-service terminal interactive format adaptive adjustment method described in the present invention. BRIEF DESCRIPTION OF THE DRAWINGS

[0018] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0019] Figure 1 is a flowchart of the method for adaptively adjusting the interactive format of a self-service terminal according to Embodiment 1 of the present invention; Figure 2 is a schematic diagram of the structure of the computer device described in Example 3 of the present invention; The symbols in the accompanying drawings are explained as follows: 1501, processor; 1502, communication interface; 1503, memory; 1504, communication bus. DETAILED DESCRIPTION

[0020] The preferred embodiments of the present invention are described in detail below in conjunction with the accompanying drawings so that the advantages and features of the present invention can be more easily understood by those skilled in the art, thereby making a clearer and more definite definition of the protection scope of the present invention.

[0021] In the description of the present invention, it should be noted that the embodiments described in the present invention are only part of the embodiments of the present invention, rather than all of the embodiments; based on the embodiments in the present invention, all other embodiments obtained by ordinary technicians in the field without making creative work are within the scope of protection of the present invention.

[0022] The terms "first", "second", etc. in the specification and claims of this article and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchanged where appropriate, so that the embodiments of this article described here can be implemented in an order other than those illustrated or described here. In addition, the terms "including" and "having" and any variations thereof are intended to cover non-exclusive inclusions, for example, a process, method, device, product or equipment that includes a series of steps or units is not necessarily limited to those steps or units clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or equipment. Example 1

[0023] This embodiment provides a method for adaptively adjusting the interactive format of a self-service terminal. Figure 1 As shown, the following steps are included: S100, deploying a volume adjustment algorithm and a font adjustment algorithm in the self-service terminal; S200, in response to the existence of an access user at the self-service terminal, calling the self-service terminal to perform user age identification according to the business process of the self-service terminal; S300: According to the user age recognition result, the volume adjustment algorithm and the font adjustment algorithm are called to adjust the volume and the font of the self-service terminal.

[0024] In one embodiment, calling the self-service terminal to identify the user's age includes: Call the camera of the self-service terminal to obtain the user's face image; Use biometric technology to extract age features; The identified age feature is used as the user age identification result.

[0025] In one embodiment, calling the self-service terminal to identify the user's age includes: Call the ID card reader of the self-service terminal to obtain the patient's age by swiping the patient's ID card; The patient's age is used as the user's age recognition result.

[0026] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is over N years old, the volume adjustment algorithm is called to increase the voice prompt volume of the self-service terminal.

[0027] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is over N years old, the font adjustment algorithm is called to increase the font size of the prompt information on the interface of the self-service terminal device.

[0028] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is less than N years old, the volume adjustment algorithm is called to adjust the prompt voice to a standard volume.

[0029] In one embodiment, the step of adjusting the volume and font of the self-service terminal by calling the volume adjustment algorithm and the font adjustment algorithm according to the user age recognition result includes: When the user age recognition result is less than N years old, the font adjustment algorithm is called to adjust the prompt information to a standard font.

[0030] In one embodiment, calling the self-service terminal to identify the user's age further includes: Performing sharpening processing on the user's facial image; Biometric technology is used to extract age features based on the user's face image after sharpening.

[0031] It should be noted that the examples here are only for explaining the present invention and cannot limit the scope of protection of the present invention. Example 2

[0032] This embodiment provides a computer-readable storage medium, including: The storage medium is used to store computer software instructions used to implement the self-service terminal interactive format adaptive adjustment method described in the above-mentioned embodiment 1, which includes a program for executing the above-mentioned program set for the self-service terminal interactive format adaptive adjustment method; the self-service terminal interactive format adaptive adjustment method described in the above-mentioned embodiment 1 is implemented by executing the built-in executable program.

[0033] In addition, the computer-readable storage medium of this embodiment may adopt any combination of one or more computer-readable storage media, wherein the computer-readable storage medium includes electrical, optical, electromagnetic, infrared or semiconductor systems, devices or components, or any combination thereof. Example 3

[0034] This embodiment provides an electronic device, such as Figure 2 As shown, the electronic device may include: a processor 1501 , a communication interface 1502 , a memory 1503 and a communication bus 1504 , wherein the processor 1501 , the communication interface 1502 , and the memory 1503 communicate with each other via the communication bus 1504 .

[0035] Memory 1503, used for storing computer programs; The processor 1501 is configured to implement the steps of the method for adaptively adjusting the interactive format of a self-service terminal described in the first embodiment when executing the computer program stored in the memory 1503 .

[0036] As an embodiment of the present invention, the communication bus mentioned in the above terminal can be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus. The communication bus can be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 2 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0037] As an implementation mode of the present invention, the communication interface is used for communication between the above-mentioned terminal and other devices.

[0038] As an embodiment of the present invention, the memory may include a random access memory (RAM) or a non-volatile memory, such as at least one disk memory. Optionally, the memory may also be at least one storage device located away from the aforementioned processor.

[0039] As an embodiment of the present invention, the above-mentioned processor can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application specific integrated circuit (ASIC), a field programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components.

[0040] Different from the prior art, the present application adopts a method, device and medium for adaptively adjusting the interactive format of a self-service terminal, which can extract the age feature value of the user or read the ID card to determine the user's age, adjust the voice prompts and operation prompts according to different ages, and improve the user experience of using the self-service machine; it is convenient for middle-aged and elderly people to use the self-service machine and enjoy the convenience brought by technology.

[0041] It should be understood that in the various embodiments of this document, the size of the serial numbers of the above-mentioned processes does not mean the order of execution. The execution order of each process should be determined by its function and internal logic, and should not constitute any limitation on the implementation process of the embodiments of this document.

[0042] It should also be understood that in the embodiments of this article, the term "and / or" is only a description of the association relationship of the associated objects, indicating that three relationships may exist. For example, A and / or B can represent: A exists alone, A and B exist at the same time, and B exists alone. In addition, the character " / " in this article generally indicates that the associated objects before and after are in an "or" relationship.

[0043] Those of ordinary skill in the art will appreciate that the units and algorithm steps of each example described in conjunction with the embodiments disclosed herein can be implemented in electronic hardware, computer software, or a combination of the two. In order to clearly illustrate the interchangeability of hardware and software, the composition and steps of each example have been generally described in terms of function in the above description. Whether these functions are performed in hardware or software depends on the specific application and design constraints of the technical solution. Professional and technical personnel can use different methods to implement the described functions for each specific application, but such implementation should not be considered to be beyond the scope of this article.

[0044] Those skilled in the art can clearly understand that, for the convenience and brevity of description, the specific working processes of the systems, devices and units described above can refer to the corresponding processes in the aforementioned method embodiments and will not be repeated here.

[0045] In the several embodiments provided herein, it should be understood that the disclosed systems, devices and methods can be implemented in other ways. For example, the device embodiments described above are only schematic, for example, the division of the units is only a logical function division, and there may be other division methods in actual implementation, such as multiple units or components can be combined or integrated into another system, or some features can be ignored or not executed. In addition, the mutual coupling or direct coupling or communication connection shown or discussed can be an indirect coupling or communication connection through some interfaces, devices or units, or can be electrical, mechanical or other forms of connection.

[0046] The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place or distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the embodiments of this article.

[0047] In addition, each functional unit in each embodiment of this invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit. The above integrated unit may be implemented in the form of hardware or in the form of software functional unit.

[0048] If the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable storage medium. Based on this understanding, the technical solution of this article is essentially or the part that contributes to the prior art, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including a number of instructions to enable a computer device (which can be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in each embodiment of this article. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), disk or optical disk and other media that can store program codes.

[0049] The above descriptions are merely embodiments of the present invention and are not intended to limit the patent scope of the present invention. Any equivalent structure or equivalent process transformation made using the contents of the present invention specification and drawings, or directly or indirectly applied in other related technical fields, are also included in the patent protection scope of the present invention.

Claims

1. A method for adaptively adjusting the interactive format of a self-service terminal, characterized in that: The following steps are involved: Deploy volume adjustment algorithms and font adjustment algorithms in self-service terminals; In response to the existence of a user accessing the self-service terminal, calling the self-service terminal to perform user age identification according to the business process of the self-service terminal; According to the user age recognition result, the volume adjustment algorithm and the font adjustment algorithm are called to adjust the volume and the font of the self-service terminal.

2. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The calling of the self-service terminal to identify the user's age includes: Call the camera of the self-service terminal to obtain the user's face image; Use biometric technology to extract age features; The identified age feature is used as the user age identification result.

3. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The calling of the self-service terminal to identify the user's age includes: Call the ID card reader of the self-service terminal to obtain the patient's age by swiping the patient's ID card; The patient's age is used as the user's age recognition result.

4. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The step of calling the volume adjustment algorithm and the font adjustment algorithm to adjust the volume and the font of the self-service terminal according to the user age recognition result includes: When the user age recognition result is over N years old, the volume adjustment algorithm is called to increase the voice prompt volume of the self-service terminal.

5. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The step of calling the volume adjustment algorithm and the font adjustment algorithm to adjust the volume and the font of the self-service terminal according to the user age recognition result includes: When the user age recognition result is over N years old, the font adjustment algorithm is called to increase the font size of the prompt information on the interface of the self-service terminal device.

6. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The step of calling the volume adjustment algorithm and the font adjustment algorithm to adjust the volume and the font of the self-service terminal according to the user age recognition result includes: When the user age recognition result is less than N years old, the volume adjustment algorithm is called to adjust the prompt voice to a standard volume.

7. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 1, characterized in that: The step of calling the volume adjustment algorithm and the font adjustment algorithm to adjust the volume and the font of the self-service terminal according to the user age recognition result includes: When the user age recognition result is less than N years old, the font adjustment algorithm is called to adjust the prompt information to a standard font.

8. The method for adaptively adjusting the interactive format of a self-service terminal according to claim 2, characterized in that: The calling of the self-service terminal to identify the user's age also includes: Performing sharpening processing on the user's facial image; Biometric technology is used to extract age features based on the user's face image after sharpening.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium stores a computer program, and when the computer program is executed by the processor, the steps of the method for adaptively adjusting the interactive format of a self-service terminal according to any one of claims 1 to 8 are implemented.

10. A computer device, characterized in that: It includes a processor, a communication interface, a memory and a communication bus, wherein the processor, the communication interface and the memory communicate with each other through the communication bus; wherein: The memory is used to store computer programs; The processor is used to execute the steps of the method for adaptively adjusting the interactive format of a self-service terminal according to any one of claims 1 to 8 by running the program stored in the memory.

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