Property service scheduling method and device, electronic equipment and storage medium

Abstract

The invention provides a property service scheduling method and device, electronic equipment and a storage medium, and the method comprises the steps: obtaining service request information, and determining a service type and service content according to the service request information; determining a first candidate group according to the service type; according to the service content, a service scheme is determined, service materials corresponding to the service scheme are determined, and the service materials comprise service tools and / or consumables; determining a difficulty level of the service scheme, and determining a second candidate group from the first candidate group according to the difficulty level; the second candidate group comprises at least one candidate; determining a target person from the second candidate group according to the working state of each candidate in the second candidate group; and the target personnel execute the service scheme. According to the service request information of the proprietor, the target personnel meeting the requirements of the proprietor are selected through multiple screening, services are provided for the proprietor timely and accurately, the service quality is guaranteed, and the satisfaction degree of the proprietor is improved.

Description

Technical Field

[0001] The present application relates to the field of intelligent service technology, and more specifically, to a property service scheduling method, device, electronic device and storage medium. Background Art

[0002] Property services refer to the activities of the property owner, who selects a property service company and the property owner and the property service company carry out repair, maintenance and management of the house and its supporting facilities and equipment and related sites in accordance with the property service contract, and maintain the environmental sanitation and related order in the property management area. With the improvement of people's living standards, people pay more and more attention to the experience of property services.

[0003] New communities built in recent years are often equipped with a relatively complete property service system for residents to obtain property services. However, due to the lack of a complete property service dispatch mechanism, the dispatched personnel for property services do not match the services provided, or the service personnel are not capable of providing the service, and cannot promptly and accurately solve the problems raised by users, resulting in reduced user satisfaction with the property owner and increased work pressure on the property owner. Summary of the invention

[0004] The present invention provides a property service scheduling method, device, electronic device and storage medium. Through multiple screening based on the service request information of the owner, target personnel who meet the owner's needs are selected to provide services to the owner in a timely and accurate manner, thereby ensuring service quality and improving the owner's satisfaction.

[0005] In a first aspect, the present invention provides a property service scheduling method, the method is applied to a property scheduling system, the property scheduling system is communicatively connected with communication terminals of several service personnel, the method comprising:

[0006] Obtain service request information, and determine the service type and service content according to the service request information;

[0007] Determine a first candidate group according to the service type; the first candidate group includes at least one candidate;

[0008] Determine a service plan according to the service content, and determine service materials corresponding to the service plan, wherein the service materials include service tools and / or consumables;

[0009] Determining a difficulty level of the service solution, and determining a second candidate group from the first candidate group based on the difficulty level; the second candidate group includes at least one of the candidates;

[0010] According to the working status of each candidate in the second candidate group, a target person is determined from the second candidate group, so that the target person executes the service plan.

[0011] Preferably, the service types include maintenance services, inspection services and cleaning services, and the determining of the first candidate group according to the service types includes:

[0012] Determining the skill profile of said service personnel;

[0013] A first candidate group whose skill characteristics meet the demand for the maintenance service, the inspection service or the cleaning service is screened out from the service personnel.

[0014] Preferably, determining a service plan according to the service content includes:

[0015] Determine the target location and target items of services required by the target users according to the service content;

[0016] Determine the service area, service steps and service materials required according to the target location and the target matter;

[0017] The service plan is determined according to the service area, the service steps and the service materials.

[0018] Preferably, determining the difficulty level of the service solution and determining the second candidate group from the first candidate group according to the difficulty level comprises:

[0019] Determine the labor intensity and technical difficulty of completing the service plan according to the service area, the service steps and the service materials;

[0020] Determine the difficulty level according to the labor intensity and technical difficulty;

[0021] Obtaining the skill level of each candidate in the first candidate group;

[0022] A set of the candidates corresponding to the skill level matching the difficulty level is selected from the first candidate group as the second candidate group.

[0023] Preferably, determining the target person from the second candidate group according to the working status of each candidate in the second candidate group comprises:

[0024] Determining the current position, current job status and current service material status of each of the candidates in the second candidate group;

[0025] Determine a simulation result of each candidate being able to complete the service plan according to the current position, the current job status and the current service material status;

[0026] Determine the working state according to the simulation result;

[0027] The target person is determined from the second candidate group according to the work status.

[0028] Preferably, determining the target person from the second candidate group according to the work status includes:

[0029] Determine the reservation service time according to the service request information;

[0030] Determining a third candidate group that can work from the second candidate group according to the current job status; the third candidate group includes at least one of the candidates;

[0031] Determine the required time for each candidate in the third candidate group to reach the target location according to the current location and the current service material status;

[0032] The target person is determined from the third candidate group according to the reservation service time and the required duration.

[0033] Preferably, it also includes:

[0034] Record the processing results of historical service request information;

[0035] Determine the importance and urgency of the request event in the historical service request information according to the processing result;

[0036] Determining the priority of the request event according to the importance and the urgency;

[0037] The processing order of the service requests in the service request information is determined according to the priority, so that the target personnel can process the service requests according to the processing order.

[0038] In a second aspect, the present invention provides a property service scheduling device, comprising:

[0039] A service request information acquisition module, used to acquire service request information and determine the service type and service content according to the service request information;

[0040] A first candidate group determination module, configured to determine a first candidate group according to the service type; the first candidate group includes at least one candidate;

[0041] A service solution determination module, used to determine a service solution according to the service content, and determine service materials corresponding to the service solution, wherein the service materials include service tools and / or consumables;

[0042] A second candidate group determination module, used to determine the difficulty level of the service solution, and determine a second candidate group from the first candidate group according to the difficulty level; the second candidate group includes at least one of the candidates;

[0043] The target personnel determination module is used to determine the target personnel from the second candidate group according to the working status of each candidate in the second candidate group, so that the target personnel can execute the service plan.

[0044] In a third aspect, the present invention provides a readable medium, comprising execution instructions. When a processor of an electronic device executes the execution instructions, the electronic device executes any method described in the first aspect.

[0045] In a fourth aspect, the present invention provides an electronic device, comprising a processor and a memory storing execution instructions, wherein when the processor executes the execution instructions stored in the memory, the processor executes any method described in the first aspect.

[0046] The present invention provides a property service scheduling method, device, electronic device and storage medium. By obtaining service request information, service personnel matching the service items provided are screened out step by step according to the service request information, so that the service personnel can be competent for the property service, and the ability is matched with the demand. The problems raised by users can be solved in a timely and accurate manner, thereby improving user satisfaction with the property owner and reducing the work pressure of the property owner.

[0047] The further effects of the above-mentioned non-conventional preferred manner will be described below in conjunction with specific embodiments. BRIEF DESCRIPTION OF THE DRAWINGS

[0048] In order to more clearly illustrate the embodiments of the present invention or the existing technical solutions, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments recorded in the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative labor.

[0049] Figure 1 A schematic diagram of a property service scheduling method provided by an embodiment of the present invention;

[0050] Figure 2 A schematic diagram of another property service scheduling method provided by an embodiment of the present invention;

[0051] Figure 3 A schematic diagram of a property service scheduling device provided by an embodiment of the present invention;

[0052] Figure 4 A schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. DETAILED DESCRIPTION

[0053] In order to make the purpose, technical solution and advantages of the present invention clearer, the technical solution of the present invention will be clearly and completely described below in conjunction with specific embodiments and corresponding drawings. Obviously, the described embodiments are only part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0054] Property services are an integral part of the modern urbanization process, providing owners and residents with a variety of management and services to ensure the preservation and appreciation of the value of residential, commercial and industrial properties.

[0055] Property services refer to the activities of the property owner, who selects a property service company and the property owner and the property service company carry out repair, maintenance and management of the house and its supporting facilities and equipment and related sites in accordance with the property service contract, and maintain the environmental sanitation and related order in the property management area. With the improvement of people's living standards, people pay more and more attention to the experience of property services.

[0056] New communities built in recent years are often equipped with a relatively complete property service system for residents to obtain property services. However, due to the lack of a complete property service dispatch mechanism, the dispatched personnel for property services do not match the services provided, or the service personnel are not capable of providing the service, and cannot promptly and accurately solve the problems raised by users, resulting in reduced user satisfaction with the property owner and increased work pressure on the property owner.

[0057] Therefore, it is crucial to dispatch reasonable staff for specific service matters when the owner needs property services, match the dispatched personnel with the services provided, ensure timely services, and improve service quality.

[0058] In view of this, the present invention provides a property service scheduling method. Figure 1 The figure shows a specific embodiment of a property service scheduling method provided by the present invention. In this embodiment, the method is applied to a property scheduling system, and the property scheduling system is connected to the communication terminals of several service personnel in communication. The method includes:

[0059] Step 101: Obtain service request information, and determine the service type and service content according to the service request information;

[0060] Specifically, the service request information in this embodiment can be the service request information sent by the target user to the property dispatch system through the user terminal, which can be either voice information or text information. That is, the relevant information conveyed to the property when the owner in the community needs the corresponding property service. For example, in the community, the street lamp on the road passed by the target user is damaged and needs to be repaired. The target user can send the information "the street lamp is not on somewhere" to the property dispatch system through the user terminal; or there are too many cars parked at the door of the target user unit, affecting the fellow travelers, and the security personnel need to patrol and notify to move the car. The target user can send the information "somewhere on the road is congested" to the property dispatch system through the user terminal; or there is garbage scattered in the corridor passed by the target user and needs to be cleaned. The target user can send the information "somewhere needs to be cleaned" to the property dispatch system through the user terminal, etc., all of which belong to service request information, which contains the needs of the target user. The service type and service content can be determined through the service request information. That is, whether it needs maintenance, inspection or cleaning, as well as specific matters related to maintenance, inspection and cleaning. For example, maintenance may include simple repairs or replacement repairs. Simple repairs may only require tools, while replacement repairs may also require other consumables. Inspections may also include safety inspections within the park and traffic inspections within the park. Cleaning may include indoor and outdoor sanitation treatments, involving relevant cleaning areas and cleaning methods.

[0061] Step 102: Determine a first candidate group according to the service type; the first candidate group includes at least one candidate;

[0062] The service types in this embodiment include maintenance services, inspection services and cleaning services. Among them, maintenance services can be divided into building management: including maintenance, repair, renovation and renewal of buildings, etc., to ensure that the buildings are kept in good condition and extend their service life; facility and equipment management: maintenance and management of various facilities and equipment in the property, such as elevators, air conditioning, heating, water supply, etc., to ensure the normal operation and safety of facilities and equipment. Inspection services can be divided into safety management: to ensure the personal and property safety of owners and residents, including access control management, patrols, monitoring and other measures; traffic management: planning and managing the traffic within the property to ensure smooth and safe traffic and reduce the occurrence of traffic accidents. Cleaning services can be divided into environmental sanitation management: to provide owners and residents with a clean, tidy and comfortable living environment, including cleaning public areas, handling garbage, disinfection and sterilization, etc.; greening management: planning, planting, maintenance and management of greening within the property, to provide owners and residents with a beautiful and pleasant living environment.

[0063] The first candidate group is a collection of personnel who meet the service type selected from a large number of service personnel. For example, there are service personnel who can repair equipment, clean and sanitation, and direct traffic in the park. It is necessary to match different types of service personnel to the appropriate service type so that they can maximize their expertise and perfectly perform the service work. Therefore, according to the service type, determining the first candidate group may include: determining the skill characteristics of the service personnel, and selecting the first candidate group from the service personnel whose skill characteristics meet the needs of maintenance services, inspection services, or cleaning services. Skill characteristics refer to the professional skills of the service personnel in a certain direction. By matching the service type according to the skill characteristics, the first candidate group is selected, and the candidates in this group initially have the ability to complete the service.

[0064] Step 103: Determine a service plan based on the service content, and determine service materials corresponding to the service plan, wherein the service materials include service tools and / or consumables;

[0065] Through the service request information, the candidates who meet the service type are roughly determined, and the service plan needs to be determined so that the candidate can provide perfect services to the target user according to the service plan. It can be seen from the above steps that the service content reflects the services required by the target user, that is, the specific problems that need to be solved. According to the service content, the target location and target items of the services required by the target user can be determined. For example, "the street lights are not on somewhere", "the road is congested somewhere", "somewhere needs to be cleaned", these service contents reflect the target location and target items of the services required by the target user. The target location is the specific location that needs to be served, and the target item is the specific item that needs to be served. According to the target location and target item, the service area, service steps and service materials that need to be served can be determined. The service materials include service tools and / or consumables, and the service plan is determined according to the service area, service steps and service materials. The following example analyzes the process of determining the service plan in detail.

[0066] Assume that, through analysis of a target user's service request information, all street lamps opposite Building No. 1 in a certain community are not lit. It can be seen that the target location is opposite Building No. 1, and the target item is to repair street lamps. Through the service content, it can be seen that the service area is a certain number of street lamps opposite Building No. 1; the service steps can be circuit testing, removing the bulbs in the street lamps, and replacing new bulbs; the service materials can be service tools: ladders, testing instruments, screwdrivers, pliers and other disassembly tools, and consumables: new bulbs of corresponding models.

[0067] Or, by analyzing the service request information of a target user, in a certain community, the corridor on the fourth floor of the fourth unit of Building 1 needs to be cleaned. It can be seen that the target location is the corridor on the fourth floor of the fourth unit of Building 1, and the target task is cleaning. Through the service content, it can be seen that the service area is all public areas of the corridor on the fourth floor of the fourth unit of Building 1; the service steps can be cleaning garbage, mopping, and disinfection; the service materials can be service tools: mop, bucket, broom, etc., and consumables: disinfectant.

[0068] The service plan consisting of these service areas, service steps and service materials can not only provide service personnel with a complete service process, but also reflect the difficulty and precautions of the service, which can serve as a reference for the service personnel's work and for further screening of candidates.

[0069] Step 104: determine the difficulty level of the service solution, and determine a second candidate group from the first candidate group according to the difficulty level; the second candidate group includes at least one candidate;

[0070] The difficulty level can be used as a reference for further screening of candidates in the first candidate group. This is because candidates of the same type have different abilities. For example, electric maintenance workers are divided into junior, intermediate, senior, technician and senior technician in terms of qualifications. Similarly, for property service personnel, there are different levels of qualifications depending on how long they have worked here and the events they have experienced. In some cases, when providing property services, such as when heavy objects need to be moved, the same type of service personnel are also divided into different strengths. By determining the difficulty level, candidates who can complete this service plan can be matched more accurately.

[0071] Specifically, the labor intensity and technical difficulty of completing the service plan are determined according to the service area, service steps and service materials, the difficulty level is determined according to the labor intensity and technical difficulty, the skill level of each candidate in the first candidate group is obtained, and the set of candidates corresponding to the skill level matching the difficulty level is screened out from the first candidate group as the second candidate group. The size of the service area can reflect the labor intensity of the candidate when serving. For example, the more maintenance equipment there are, the greater the labor intensity is, and the larger the cleaning area is, the greater the labor intensity is. The service steps and service materials can reflect the technical difficulty of the candidate when serving. For example, when repairing electricity, if there is an item of electricity detection in the service steps, electricians with low qualifications are not allowed to operate. Similarly, in the service materials, some equipment that needs to be hoisted also needs to be operated by qualified special equipment operators. By determining the difficulty level according to the labor intensity and technical difficulty, the ability level that the candidate needs to have to complete the service plan can be reflected. The skill level is the embodiment of the ability level. The skill level can be assessed by the corresponding department, or it can be comprehensively assessed based on the candidate's historical service quantity, historical service evaluation and historical service time. Specifically, the higher the skill level, the stronger the ability, and the corresponding ability to complete service plans with higher difficulty levels. By obtaining the skill level of each candidate in the first candidate group, a set of candidates corresponding to the skill level that matches the difficulty level is screened out from the first candidate group as the second candidate group. For example, in the inspection service, the security personnel who may have the longest historical service time in this community, the highest historical service evaluation, and the largest number of historical services in the corresponding inspection time, have a higher skill level, which means that the security personnel, that is, the candidate, has the most experience, can perfectly resolve disputes, discover security loopholes, and has strong ability, so he is competent for the same category of service projects with higher difficulty levels.

[0072] The second candidate group is screened more finely than the first candidate group. The first candidate group meets the service type, while the second candidate group, on the basis of meeting the service type, has capabilities that better match the difficulty of the service items.

[0073] Step 105: Determine a target person from the second candidate group according to the working status of each candidate in the second candidate group, so that the target person executes the service plan.

[0074] Although the candidates in the second candidate group have the ability to complete the service plan, not all candidates can immediately enter the service status at the current time. For example, a candidate is on vacation; a candidate is executing other service plans elsewhere; a candidate does not have the service materials to execute the service plan and does not have enough time to get the service materials to execute the service plan, etc. Therefore, it is necessary to determine the target personnel from the second candidate group according to the working status of each candidate in the second candidate group. The target personnel is the service personnel who will eventually execute the service plan.

[0075] Specifically, the current position, current job status and current service material status of each candidate in the second candidate group are determined. The current position can be determined based on the positioning terminal device carried by the candidate or based on the Internet of Things technology according to the image acquisition device. The current job status refers to whether the candidate is on vacation, taking leave, resting, etc. The current service material status refers to whether the service tools and / or consumables required to execute the service plan are carried, and whether the quantity is sufficient, etc. The simulation results of each candidate being able to complete the service plan are determined based on the current position, current job status and current service material status. The simulation result can be whether the service plan can be completed according to the current candidate's situation. The working status is determined based on the simulation result. If the simulation result can be completed, the working status of the candidate is that the service can be provided; if the simulation result cannot be completed, the working status of the candidate is that the service cannot be completed, that is, the service plan cannot be executed.

[0076] Finally, the target personnel are determined from the second candidate group according to the working status. Specifically, the appointment service time, that is, the time when the target user needs the service, can be determined according to the service request information. According to the current job status, the third candidate group that can work is determined from the second candidate group. The third candidate group is the candidate currently on duty, and the third candidate group includes at least one candidate. According to the current position and the current service material status, the required time for each candidate in the third candidate group to reach the target location is determined. The required time can be the time it takes for each candidate in the third candidate group to reach the target location, that is, the time it takes to reach the location where the service is required. According to the distance between the current position and the target location, the required time can be calculated. According to the current service material status, that is, whether the service tools and / or consumables are carried, if they are not carried, they need to go to a certain place to get them, the time required to get the service materials plus the time to reach the target location can also be the required time. According to the appointment service time and the required time combined with the current time, the candidates in the third candidate group who can reach the target location at the appointment service time are calculated as the target personnel.

[0077] The target personnel can not only arrive on time at the scheduled service time, but also have the ability to execute the service plan. Enabling the target personnel to execute the service plan can perfectly solve the problems raised by the target users in the service request information and provide better services to the target users.

[0078] It can be seen from the above technical solution that the beneficial effect of this embodiment is: by obtaining service request information, service personnel matching the service items provided are screened out step by step according to the service request information, so that the service personnel can be competent for the property service, so that the ability is matched with the demand, and the problems raised by the users can be solved in a timely and accurate manner, thereby improving the user's satisfaction with the property owner and reducing the work pressure of the property owner.

[0079] Figure 1 What is shown is only a basic embodiment of the method of the present invention. By performing certain optimization and expansion on this basis, other preferred embodiments of the method can be obtained.

[0080] like Figure 2 FIG. 1 is another specific embodiment of a property service scheduling method according to the present invention. This embodiment is further described on the basis of the above-mentioned embodiment. In this embodiment, the method includes the following steps:

[0081] Step 201, record the processing result of historical service request information;

[0082] The historical service request information in this embodiment is the previous service request information stored in the property dispatch system, and each service request information corresponds to a corresponding processing result. The processing result includes the service situation and service duration corresponding to each historical service request information. Among them, the service situation reflects the state of the service personnel when solving the request event. The service duration reflects the sense of urgency of the service personnel when solving the request event. For example, a fire broke out in a resident's home and the fire alarm has not arrived. The property service personnel first received the service request information to assist in firefighting. The service situation can be that the service personnel are urgently dispatched, the number is large, and the service duration is relatively short, reflecting the emergency state and severity of the "fire extinguishing" event.

[0083] Step 202: Determine the importance and urgency of the request event in the historical service request information according to the processing result;

[0084] As can be seen from step 201, the processing result includes the service situation and service duration corresponding to each historical service request information. Therefore, by using big data and artificial intelligence technology, the processing results and the corresponding historical service request information are deeply mined and analyzed, and the importance and urgency of the request event in the historical service request information can be determined. For example, a water pipe in a certain community suddenly bursts. After the target user finds out, he sends a service request information and requires that a certain water pipe be repaired immediately. The service situation in the processing result is that a service personnel is dispatched to execute the service plan for repairing the water pipe one hour before the scheduled service time, and the service duration is shorter than the previous water pipe repair time. It can be determined that the request event is more important and urgent. In some cases, it is also possible to obtain the general service situation and service duration of the request event of the same category in the historical service request information by summarizing the request events of the same category and the corresponding processing results, and compare them with other categories of request events to obtain the importance and urgency of the request event.

[0085] Step 203: Determine the priority of the request event according to importance and urgency;

[0086] Generally speaking, importance refers to the value or degree of loss when and after the request event occurs, and importance involves the scope of impact and impact loss of property services; urgency refers to the timeliness when and after the event occurs, and urgency involves the timeliness of handling request events in property services. The higher the importance and urgency of the request event, the higher the priority of the request event. For example, in property services, request events can include: fire extinguishing, commanding car moving, and cleaning, so the priority can be: fire extinguishing > commanding car moving > cleaning. At the same time, there are multiple service request information. The higher the priority of the request event in the service request information, the priority is to execute the corresponding service plan to complete the requirements in the request event.

[0087] Step 204: Determine the processing order of the service requests in the service request information according to the priority, so that the target personnel can process the service requests according to the processing order.

[0088] By using big data to analyze the importance and urgency of the corresponding request events based on historical service request information, the priority of the request event is pre-set, and the processing order of the service request corresponding to the request event in the service request information is determined according to the priority, so that the target personnel can process the service request in the processing order. Priority sorting can optimize the allocation of property service personnel resources, help property management personnel formulate response strategies in advance, and ensure the efficient operation of property services.

[0089] like Figure 3 The figure shows a specific embodiment of a property service scheduling device according to the present invention. The device described in this embodiment is used to execute Figures 1-2 The physical device of the method. Its technical solution is essentially consistent with the above embodiment, and the corresponding description in the above embodiment is also applicable to this embodiment. The device in this embodiment includes:

[0090] The service request information acquisition module 301 is configured to acquire service request information and determine the service type and service content according to the service request information;

[0091] The first candidate group determination module 302 is configured to determine a first candidate group according to the service type; the first candidate group includes at least one candidate;

[0092] The service solution determination module 303 is configured to determine a service solution according to the service content, and determine service materials corresponding to the service solution, wherein the service materials include service tools and / or consumables;

[0093] The second candidate group determination module 304 is configured to determine the difficulty level of the service solution and determine a second candidate group from the first candidate group according to the difficulty level; the second candidate group includes at least one of the candidates;

[0094] The target personnel determination module 305 is configured to determine a target personnel from the second candidate group according to the working status of each candidate in the second candidate group, so as to enable the target personnel to execute the service plan.

[0095] Figure 4 : is a schematic diagram of the structure of an electronic device provided by an embodiment of the present invention. At the hardware level, the electronic device includes a processor, and optionally also includes an internal bus, a network interface, and a memory. Among them, the memory may include a memory, such as a high-speed random access memory (Random-Access Memory, RAM), and may also include a non-volatile memory (non-volatile memory), such as at least one disk storage, etc. Of course, the electronic device may also include hardware required for other services.

[0096] The processor, network interface and memory can be interconnected through an internal bus, which can be an ISA (Industry Standard Architecture) bus, a PCI (Peripheral Component Interconnect) bus or an EISA (Extended Industry Standard Architecture) bus. The bus can be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 4 Only one bidirectional arrow is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0097] The memory is used to store execution instructions. Specifically, the execution instructions are computer programs that can be executed. The memory may include internal memory and non-volatile memory, and provides execution instructions and data to the processor.

[0098] In a possible implementation, the processor reads the corresponding execution instructions from the non-volatile memory into the memory and then runs them, and can also obtain the corresponding execution instructions from other devices to form a property service scheduling device at the logical level. The processor executes the execution instructions stored in the memory to implement a property service scheduling method provided in any embodiment of the present invention through the execution of the execution instructions.

[0099] As described above, the present invention Figure 3The method performed by a property service scheduling device provided in the illustrated embodiment can be applied to a processor or implemented by a processor. The processor may be an integrated circuit chip with signal processing capabilities. In the implementation process, each step of the above method can be completed by an integrated logic circuit of hardware in the processor or instructions in the form of software. The above processor can be a general-purpose processor, including a central processing unit (CPU), a network processor (NP), etc.; it can also be a digital signal processor (DSP), an application specific integrated circuit (ASIC), a field programmable gate array (FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components. The disclosed methods, steps and logic block diagrams in the embodiments of the present invention can be implemented or executed. The general-purpose processor can be a microprocessor or the processor can also be any conventional processor, etc.

[0100] The steps of the method disclosed in the embodiment of the present invention can be directly embodied as being executed by a hardware decoding processor, or can be executed by a combination of hardware and software modules in the decoding processor. The software module can be located in a mature storage medium in the art such as a random access memory, a flash memory, a read-only memory, a programmable read-only memory, or an electrically erasable programmable memory, a register, etc. The storage medium is located in a memory, and the processor reads the information in the memory and completes the steps of the above method in combination with its hardware.

[0101] The embodiment of the present invention further provides a readable medium, which stores an execution instruction. When the stored execution instruction is executed by a processor of an electronic device, the electronic device can execute a property service scheduling method provided in any embodiment of the present invention, and is specifically used to execute the following Figure 1 , Figure 2 The method shown.

[0102] The electronic device described in the above embodiments may be a computer.

[0103] Those skilled in the art will appreciate that the embodiments of the present invention may be provided as methods or computer program products. Therefore, the present invention may be implemented in the form of a complete hardware embodiment, a complete software embodiment, or a combination of software and hardware.

[0104] The various embodiments of the present invention are described in a progressive manner, and the same or similar parts between the various embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the device embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and the relevant parts can be referred to the partial description of the method embodiment.

[0105] It should also be noted that the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, commodity or device including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, commodity or device. In the absence of more restrictions, the elements defined by the sentence "comprises a ..." do not exclude the existence of other identical elements in the process, method, commodity or device including the elements.

[0106] The above description is only an embodiment of the present invention and is not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent substitution, improvement, etc. made within the spirit and principle of the present invention should be included in the scope of the claims of the present invention.

Claims

1. A property service scheduling method, characterized in that: The method is applied to a property dispatching system, the property dispatching system is communicatively connected with communication terminals of several service personnel, and the method comprises: Obtain service request information, and determine the service type and service content according to the service request information; Determine a first candidate group according to the service type; the first candidate group includes at least one candidate; Determine a service plan based on the service content, and determine service materials corresponding to the service plan, wherein the service materials include service tools and / or consumables; Determining a difficulty level of the service solution, and determining a second candidate group from the first candidate group based on the difficulty level; the second candidate group includes at least one of the candidates; According to the working status of each candidate in the second candidate group, a target person is determined from the second candidate group, so that the target person executes the service plan.

2. The method according to claim 1, characterized in that The service types include maintenance services, inspection services and cleaning services, and the first candidate group determined according to the service types includes: Determining the skill profile of said service personnel; A first candidate group whose skill characteristics meet the demand for the maintenance service, the inspection service or the cleaning service is screened out from the service personnel.

3. The method according to claim 1, characterized in that Determining a service plan according to the service content includes: Determine the target location and target items of services required by the target users according to the service content; Determine the service area, service steps and service materials required according to the target location and the target matter; The service plan is determined according to the service area, the service steps and the service materials.

4. The method according to claim 3, characterized in that Determining the difficulty level of the service solution and determining the second candidate group from the first candidate group according to the difficulty level includes: Determine the labor intensity and technical difficulty of completing the service plan according to the service area, the service steps and the service materials; Determine the difficulty level according to the labor intensity and technical difficulty; Obtaining the skill level of each candidate in the first candidate group; A set of the candidates corresponding to the skill level matching the difficulty level is selected from the first candidate group as the second candidate group.

5. The method according to claim 1, characterized in that Determining a target person from the second candidate group according to the work status of each candidate in the second candidate group includes: Determining the current position, current job status and current service material status of each of the candidates in the second candidate group; Determine a simulation result of each candidate being able to complete the service plan according to the current position, the current job status and the current service material status; Determine the working state according to the simulation result; The target person is determined from the second candidate group according to the work status.

6. The method according to claim 5, characterized in that Determining the target person from the second candidate group according to the work status includes: Determine the reservation service time according to the service request information; Determining a third candidate group that can work from the second candidate group according to the current job status; the third candidate group includes at least one of the candidates; Determine the required time for each candidate in the third candidate group to reach the target location according to the current location and the current service material status; The target person is determined from the third candidate group according to the reservation service time and the required duration.

7. The method according to any one of claims 1 to 6, characterized in that: Also includes: Record the processing results of historical service request information; Determine the importance and urgency of the request event in the historical service request information according to the processing result; Determining the priority of the request event according to the importance and the urgency; Determining a processing order of the service requests in the service request information according to the priority; So that the target personnel can process the service request according to the processing order.

8. A property service scheduling device, characterized in that: include: A service request information acquisition module, used to acquire service request information and determine the service type and service content according to the service request information; A first candidate group determination module, configured to determine a first candidate group according to the service type; the first candidate group includes at least one candidate; A service solution determination module, used to determine a service solution according to the service content, and determine service materials corresponding to the service solution, wherein the service materials include service tools and / or consumables; A second candidate group determination module, used to determine the difficulty level of the service solution, and determine a second candidate group from the first candidate group according to the difficulty level; the second candidate group includes at least one of the candidates; The target personnel determination module is used to determine the target personnel from the second candidate group according to the working status of each candidate in the second candidate group, so that the target personnel can execute the service plan.

9. A computer-readable storage medium, characterized in that: The computer-readable storage medium includes a stored program, wherein the program executes the method according to any one of claims 1 to 7 when executed.

10. An electronic device, comprising: processor; a memory for storing instructions executable by the processor; The processor is used to read the executable instructions from the memory and execute the instructions to implement any one of the methods described in claims 1 to 7.

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