Power supply service grid cloud telephone data management system
By designing a power supply service grid cloud telephone data management system, the problem of telephone data management in telephone number marketing is solved, the security management of telephone data and the standardization of virtual number configuration is realized, and the efficiency of data query and the standardization of permission management is improved. .
Patent Information
- Application Number
- CN202411759956.X
- Authority / Receiving Office
- CN · China
- Patent Type
- Applications(China)
- Current Assignee / Owner
- Filing Date
- 2024-12-03
- Publication Date
- 2025-02-07
AI Technical Summary
In phone number marketing, how to scientifically and standardly manage and apply telephone data resources in sales teams, products, and marketing databases, especially how to effectively manage telephone data has become the main problem.
Design a power supply service grid cloud telephone data management system, including management end and cloud server end, the management end connects with the unified authority platform ISC, synchronizes the company's organizational structure foundation, and system account password verification depends on unified authority; cloud server manages virtual numbers and configuration, set up the answer sequence time period functions of multiple corresponding real mobile phone numbers under a virtual number, and view the configuration details of the virtual number selection; at the same time, query and download the user's call records, recording information, and customer information.
It realizes the security management of telephone data and standardizes the configuration of virtual numbers, ensures the security of telephone data and the rapid and efficient query, and improves the standardization of permission management.
Smart Images
Figure CN119402593A_ABST
Abstract
Description
Technical Field
[0001] The present invention belongs to the technical field of power supply service grid cloud telephone, and in particular relates to a power supply service grid cloud telephone data management system. Background Art
[0002] In telephone number marketing, sales team, products and marketing database constitute the three essential elements of who sells, what sells and to whom. At the same time, the telephone data that has been sold is managed. As the converged marketing data of the target sales object, it plays a vital role in telephone number marketing. How to manage and use these data resources scientifically and in a standard way, as well as how to manage telephone data have become the main issues. For this reason, we propose a power supply service grid cloud telephone data management system. Summary of the invention
[0003] The purpose of the present invention is to provide a power supply service grid cloud telephone data management system, which can realize the power supply service grid cloud telephone management terminal functions based on the original marketing mobile operation platform. First, the management terminal is connected to the unified authority platform ISC, synchronized with the company's organizational structure, and the system account password verification relies on unified authority; second, virtual numbers are managed and configured, and the answering order and time periods of multiple corresponding mobile phone numbers under a virtual number can be set, and the configuration details of the selected virtual number can be viewed; third, the user's call records, recording information, and customer information are queried and downloaded.
[0004] The technical solution adopted by the present invention is as follows:
[0005] The power supply service grid cloud telephone data management system includes a management end and a cloud service end. The management end is connected to the unified authority platform ISC, synchronizes the company's organizational structure, and the system account password verification relies on unified authority; the cloud service end manages and configures virtual numbers, sets a virtual number under multiple corresponding real mobile phone numbers answering sequence time period function, and views the configuration details of the selected virtual number.
[0006] Preferably, the cloud service end queries and downloads the user's telephone data information, and the telephone data information includes call records, recording information, and customer information.
[0007] Preferably, the management end includes an identity authority verification module. After the identity authority verification is successful, the operation is executed through the cloud service end. Otherwise, the operation cannot be executed through the cloud service end.
[0008] Preferably, the identity authority verification module includes a first-level administrator and a second-level administrator. The second-level administrator can only view data information through the cloud platform. The first-level administrator is used to add and delete permissions of the second-level administrator. The first-level administrator is also used to download the user's phone data information.
[0009] Preferably, an encryption unit is provided between the management end and the cloud service end, and the transmission of telephone data information between the management end and the cloud service end is encrypted by the encryption unit; the encryption unit uses an asymmetric encryption algorithm to realize encrypted transmission of telephone data information.
[0010] Preferably, when the cloud service manages and configures the virtual number, it first determines whether the virtual number is answered. If the virtual number is being answered, the next virtual number is called. If the number is not answered, the virtual number is used as the virtual number of the current real mobile phone number.
[0011] Preferably, the cloud service end establishes a virtual number timetable and a physical number timetable, wherein the virtual number timetable is used to record the physical number corresponding to each virtual number at different time ends, and the physical number timetable is used to record the virtual number corresponding to different time periods under the physical number.
[0012] The technical effects achieved by the present invention are:
[0013] In the present invention, firstly, a cloud service end establishes a virtual number pool, and there are several virtual numbers Xi in the virtual number pool, which are parameters of the virtual numbers. When a physical number Si needs to use a virtual number as a substitute number to communicate with other numbers, the cloud service end first selects a virtual number Xi from the number pool, and determines whether the virtual number is in use. If it is in use, another virtual number Xi is selected until a virtual number Xi that is not in use is traversed, and the virtual number Xi is used as the substitute number of the physical number Si. During use, the call start time tk and the call end time tj are recorded, and the call recording of the physical number is recorded at the same time. Each virtual number has a virtual number timetable. For example, in the virtual number X1 timetable: the time interval (t1-t2) corresponds to the physical number S1; the time interval (t3-t4) corresponds to the physical number Code S2; ....The time interval (tk-tj) corresponds to the physical number Si; similarly, each physical number has a physical number timetable, for example, the timetable of the physical number S1: the time interval (t1-t2) corresponds to the virtual number X1, the time interval (t3-t4) corresponds to the physical number S1, and the time interval (t5-t6) corresponds to the virtual number X2. The physical number can be replaced by its own physical number without using a virtual number; the physical number timetable also records the call recording content and the call object, and the call object can also be a virtual number. You only need to traverse the virtual number timetable to complete the query of the physical number replaced by the virtual number in the corresponding time interval; and the physical number timetable also serves as a call record, which makes the virtual number management more standardized, and when conducting information inquiries, you can accurately and quickly view the phone data information.
[0014] In the present invention, the second-level administrator, as a common administrator, can view the telephone data information only through the cloud server after successfully verifying the identity of the administrator with a password; the first-level administrator, as a special administrator, can not only view the telephone data information but also download the telephone data information through the cloud server after successfully verifying the identity of the administrator with a password. At the same time, the first-level administrator is also used to add second-level administrators. The first-level administrator can also empower the second-level administrator, so that the empowered second-level administrator serves as a special second-level administrator. The special second-level administrator can download the telephone data information like the first-level administrator, making the authority management more standardized.
[0015] In the present invention, during the transmission and downloading process of telephone data information, the management end generates a pair of keys and discloses one of them as a public key to the cloud service end; the cloud service end that obtains the public key uses the key to encrypt the telephone data information and then sends it to the management end; the management end then uses another private key stored by itself to decrypt the encrypted telephone data information, making information transmission more secure. BRIEF DESCRIPTION OF THE DRAWINGS
[0016] Figure 1 It is a system block diagram of the utility model new power supply service grid cloud telephone data management system;
[0017] Figure 2 It is a system block diagram of telephone data information encryption transmission in the utility model power supply service grid cloud telephone data management system;
[0018] Figure 3 It is a system block diagram of the cloud service platform in the utility model power supply service grid cloud telephone data management system. DETAILED DESCRIPTION
[0019] In order to make the purpose and advantages of the present invention more clearly understood, the present invention is specifically described below in conjunction with embodiments. It should be understood that the following text is only used to describe one or several specific embodiments of the present invention, and does not strictly limit the scope of protection of the specific claims of the present invention.
[0020] like Figure 1 As shown, the power supply service grid cloud telephone data management system includes a management end and a cloud service end. The management end is connected to the unified authority platform ISC, synchronized with the company's organizational structure, and the system account and password verification relies on unified authority; the cloud service end manages and configures virtual numbers, sets the answering order time period function for multiple corresponding real mobile phone numbers under a virtual number, and views the configuration details of the selected virtual number.
[0021] It is worth mentioning that in the present invention, by setting up a management terminal and a cloud service terminal, it is possible to manage telephone data and virtual numbers, ensure the security of telephone data, make the virtual number configuration more secure, and be able to query the usage status of the virtual number in real time.
[0022] Preferably, the cloud service end queries and downloads the user's telephone data information, and the telephone data information includes call records, recording information, and customer information.
[0023] In the present invention, the management end realizes real-time query of call records, recording information and customer information through the cloud service end, making information query more convenient and fast.
[0024] The management end includes an identity authority verification module. After the identity authority verification is successful, the operation can be performed through the cloud server. Otherwise, the operation cannot be performed through the cloud server. The identity authority verification module includes a first-level administrator and a second-level administrator. The second-level administrator can only view data information through the so-called cloud platform. The first-level administrator is used to add and delete the permissions of the second-level administrator. The first-level administrator is also used to download the user's phone data information.
[0025] It has to be said that in actual use, for example, a second-level administrator, as a general administrator, can only view phone data information through the cloud server after successfully verifying his identity with the administrator through a password. However, a first-level administrator, as a special administrator, can not only view phone data information but also download phone data information through the cloud server after successfully verifying his identity with a password on the management side. There is only one first-level administrator, and the first-level administrator is also used to add second-level administrators. The first-level administrator can also empower the second-level administrator, making the empowered second-level administrator a special second-level administrator. There can be multiple special second-level administrators, and special second-level administrators can download phone data information like first-level administrators, but special second-level administrators cannot empower other second-level administrators.
[0026] An encryption unit is provided between the management end and the cloud service end, and the transmission of telephone data information between the management end and the cloud service end is encrypted through the encryption unit; the encryption unit uses an asymmetric encryption algorithm to realize encrypted transmission of telephone data information.
[0027] like Figure 2 As shown, it is worth mentioning that in actual use, the asymmetric encryption algorithm requires two keys: a public key and a private key. The public key and the private key are a pair. If the public key is used to encrypt data, it can only be decrypted with the corresponding private key; because encryption and decryption use two different keys, in actual use, the management end generates a pair of keys and discloses one of them to the cloud service end as a public key; the cloud service end that obtains the public key uses the key to encrypt the phone data information and then sends it to the management end; the management end then uses another private key that it keeps to decrypt the encrypted phone data information.
[0028] By setting a pair of keys, the telephone data information transmitted between the management end and the cloud service end is encrypted, which greatly improves the security performance when viewing the telephone data information.
[0029] The cloud server manages and configures the virtual number. First, it determines whether the virtual number is answered. If the virtual number is answered, the next virtual number is called. If the number is not answered, the virtual number is used as the virtual number of the current real mobile phone number.
[0030] like Figure 3As shown, in actual use, the present invention first establishes a virtual number pool, in which there are several virtual numbers Xi, which are parameters of the virtual numbers. When a physical number Si needs to use a virtual number as a substitute number to communicate with other numbers, the cloud service end first selects a virtual number Xi from the number pool and determines whether the virtual number is in use. If it is in use, another virtual number Xi is selected until a virtual number Xi that is not in use is traversed, and the virtual number Xi is used as a substitute number for the physical number Si. In addition, the call start time tk and the call end time tj are recorded during use, and the call recording of the physical number is recorded at the same time.
[0031] The cloud server establishes a virtual number schedule and a physical number schedule. The virtual number schedule is used to record the physical number corresponding to each virtual number at different time ends, and the physical number schedule is used to record the virtual number corresponding to different time periods under the physical number.
[0032] In time usage, each virtual number has a virtual number schedule, for example, in the schedule of virtual number X1: the time interval (t1-t2) corresponds to the physical number S1; the time interval (t3-t4) corresponds to the physical number S2; .... the time interval (tk-tj) corresponds to the physical number Si; similarly, each physical number has a physical number schedule, for example, the schedule of physical number S1: the time interval (t1-t2) corresponds to the virtual number X1, the time interval (t3-t4) corresponds to the physical number S1, and the time interval (t5-t6) corresponds to the virtual number X2.
[0033] It should be added here that the physical number can be used directly for communication without using a virtual number as a replacement. The same physical number schedule also records the call recording content and the call object. The call object can also be a virtual number. You only need to traverse the virtual number schedule to complete the query of the physical number replaced by the virtual number in the corresponding time interval. In addition, the physical number schedule also serves as a call record.
[0034] like Figure 1-3As shown, the working principle of the present invention is as follows: first, the cloud service end establishes a virtual number pool, in which there are several virtual numbers Xi, which are parameters of the virtual numbers. When a physical number Si needs to use a virtual number as a substitute number to communicate with other numbers, the cloud service end first selects a virtual number Xi from the number pool and determines whether the virtual number is in use. If it is in use, another virtual number Xi is selected until a virtual number Xi that is not in use is traversed, and the virtual number Xi is used as a substitute number for the physical number Si, and the call start time tk and call end time tj are recorded during use. , and record the call recording of the physical number at the same time. Each virtual number has a virtual number schedule. For example, in the schedule of virtual number X1: the time interval (t1-t2) corresponds to the physical number S1; the time interval (t3-t4) corresponds to the physical number S2; .... the time interval (tk-tj) corresponds to the physical number Si; Similarly, each physical number has a physical number schedule, for example, the schedule of physical number S1: the time interval (t1-t2) corresponds to the virtual number X1, the time interval (t3-t4) corresponds to the physical number S1, and the time interval (t5-t6) corresponds to the virtual number X2. The physical number may not be Use virtual numbers instead and directly use your own physical numbers for communication; the same physical number schedule also records the call recording content and the call object, and the call object can also be a virtual number. You only need to traverse the virtual number schedule to complete the query of the physical number replaced by the virtual number in the corresponding time interval; and then the physical number schedule is also used as a call record; the second-level administrator, as a general administrator, can view the phone data information only through the cloud server after the administrator successfully verifies his identity through the password; the first-level administrator, as a special administrator, can not only view the phone data information through the cloud server after the identity is successfully verified on the management side through the password, but also download the phone data information. At the same time, the first-level administrator is also used to add second-level administrators. The first-level administrator can also empower the second-level administrator, so that the empowered second-level administrator is a special second-level administrator. The special second-level administrator can download the phone data information like the first-level administrator. During the transmission and download of the phone data information, the management side generates a pair of keys and discloses one of them as a public key to the cloud server; the cloud server that obtains the public key uses the key to encrypt the phone data information and then sends it to the management side; the management side then uses another private key saved by itself to decrypt the encrypted phone data information.
[0035] The above is only a preferred embodiment of the present invention. It should be noted that, for those skilled in the art, several improvements and modifications can be made without departing from the principles of the present invention, and these improvements and modifications should also be considered as the protection scope of the present invention. The structures, devices and operating methods not specifically described and explained in the present invention shall be implemented according to the conventional means in the art unless otherwise specified and limited.
Claims
1. Power supply service grid cloud telephone data management system, characterized by: It includes a management end and a cloud service end. The management end is connected to the unified authority platform ISC, synchronizes the company's organizational structure, and the system account and password verification relies on unified authority; the cloud service end manages and configures virtual numbers, sets the answering order time period function for multiple corresponding real mobile phone numbers under a virtual number, and views the configuration details of the selected virtual number.
2. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: The cloud service end queries and downloads the user's telephone data information, and the telephone data information includes call records, recording information, and customer information.
3. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: The management end includes an identity authority verification module. After the identity authority verification is successful, the operation is executed through the cloud service end. Otherwise, the operation cannot be executed through the cloud service end.
4. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: The identity authority verification module includes a first-level administrator and a second-level administrator. The second-level administrator can only view data information through the cloud platform. The first-level administrator is used to add and delete the permissions of the second-level administrator. The first-level administrator is also used to download the user's phone data information.
5. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: An encryption unit is provided between the management end and the cloud service end, and the transmission of telephone data information between the management end and the cloud service end is encrypted by the encryption unit; the encryption unit uses an asymmetric encryption algorithm to realize encrypted transmission of telephone data information.
6. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: The cloud service manages and configures the virtual number. First, it determines whether the virtual number is answered. If the virtual number is answered, the next virtual number is called. If the number is not answered, the virtual number is used as the virtual number of the current real mobile phone number.
7. The power supply service grid cloud telephone data management system according to claim 1, characterized in that: The cloud service end establishes a virtual number timetable and a physical number timetable, wherein the virtual number timetable is used to record the physical number corresponding to each virtual number at different time ends, and the physical number timetable is used to record the virtual number corresponding to different time periods under the physical number.