Information processing method and program product for service exchange of hotel presale products

Abstract

One or more embodiments of the present specification provide an information processing method and a program product for service redemption of hotel presale products. The method is applied to a travel service platform, and comprises the steps that a hotel presale product purchased by a user is determined, initial to-be-exchanged resource quantity and at least one type of hotel service are defined in the hotel presale product, the same type of hotel service comprises at least two alternative hotel services, and the alternative hotel services comprise at least two alternative hotel services; the sources of the at least two alternative hotel services belong to at least two hotels; in response to a received service exchange request, determining the residual to-be-exchanged resource quantity of the hotel presale product purchased by the user, the target hotel service needing to be exchanged and the target resource consumption set for the target hotel service; and updating the residual resource quantity to be exchanged based on the target resource consumption, and completing exchange operation of the target hotel service.

Description

Technical Field

[0001] One or more embodiments of the present specification relate to the field of Internet technology, and in particular, to an information processing method and program product for redeeming services for hotel pre-sale products. Background Art

[0002] In the related art, travel service platforms usually provide a variety of hotel pre-sale products for users to browse and purchase. After purchasing a hotel pre-sale product, the user can choose any hotel service included therein for redemption.

[0003] However, the quality of the multiple redeemable alternative hotel services included in the current hotel pre-sale products varies, but users need to pay the same consumption price when redeeming these hotel services, which leads to users redeeming relatively higher quality hotel services in the hotel pre-sale products after purchasing the hotel pre-sale products, affecting the hotel's profitability. At the same time, since these hotel services are often limited in number, users often refund because their redemption needs cannot be met, which not only reduces the redemption success rate of hotel pre-sale products, but also reduces the user's consumption experience.

[0004] In addition, hotels corresponding to hotel services of relatively low quality still need to reserve corresponding service resources for the hotel pre-sale products that have been sold. In the case that the redemption rate of these hotel services is low, it is easy for these service resources to be idle or even wasted. Summary of the invention

[0005] In view of this, one or more embodiments of this specification provide the following technical solutions:

[0006] According to a first aspect of one or more embodiments of this specification, an information processing method for redeeming hotel pre-sale products is proposed, which is applied to a travel service platform, including:

[0007] Determine a hotel pre-sale product purchased by the user, wherein the hotel pre-sale product defines an initial amount of resources to be exchanged and at least one type of hotel service, wherein the same type of hotel service includes at least two candidate hotel services, and the sources of the at least two candidate hotel services belong to at least two hotels;

[0008] In response to the received service exchange request, determine the remaining to-be-exchanged resources of the hotel pre-sale product purchased by the user, the target hotel service to be exchanged, and the target resource consumption set for the target hotel service;

[0009] The remaining amount of resources to be exchanged is updated based on the target resource consumption, and the exchange operation for the target hotel service is completed.

[0010] According to a second aspect of one or more embodiments of the present specification, a computer program product is provided, comprising a computer program / instruction, which implements the steps of the method described in the first aspect when executed by a processor.

[0011] As can be seen from the above embodiments, the hotel pre-sale product in this specification defines the initial amount of resources to be exchanged and the corresponding resource consumption of each alternative hotel service, so that the consumption cost paid by the user when exchanging these alternative hotel services is no longer uniform and fixed, but depends on the actual corresponding resource consumption of the target hotel service that the user hopes to exchange. Therefore, compared with the traditional hotel pre-sale product exchange method, this specification realizes the improvement of the process through the hotel pre-sale product exchange process technology, defines the corresponding resource consumption for different alternative hotel services, and determines the user's consumption cost accordingly, and realizes the establishment of a fair measurement standard between various alternative hotel services, so that users can reduce blind preferential exchange under the premise of considering the difference in consumption cost, which is helpful to improve the situation of users concentrating on exchanging relatively high-quality alternative hotel services, and can also improve the user's interest in relatively low-quality alternative hotel services, thereby reducing the probability of users refunding hotel pre-sale products due to inability to exchange preferentially, and improving the exchange success rate of hotel pre-sale products. At the same time, by directing some users who were originally unable to redeem relatively high-quality alternative hotel services, they can successfully redeem them for relatively low-quality but relatively lower-cost alternative hotel services. For hotels that provide such relatively low-quality alternative hotel services, the utilization rate of service resources reserved for such alternative hotel services can be improved, thereby avoiding the waste of such service resources, facilitating the rational allocation of service resources within the hotel, and improving the user experience of users and hotel merchants in using the technical services provided by the travel service platform. BRIEF DESCRIPTION OF THE DRAWINGS

[0012] Figure 1 It is a schematic diagram of a system architecture on which a travel service platform relies provided by an exemplary embodiment.

[0013] Figure 2 It is a flowchart of an information processing method for redeeming services for hotel pre-sale products provided by an exemplary embodiment.

[0014] Figure 3 It is an overall flow chart of an information processing method for redeeming services for hotel pre-sale products provided by an exemplary embodiment.

[0015] Figure 4 It is a structural schematic diagram of a device provided by an exemplary embodiment.

[0016] Figure 5It is a block diagram of an information processing device for performing service redemption on hotel pre-sale products provided by an exemplary embodiment. DETAILED DESCRIPTION

[0017] The user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this manual are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with the relevant laws, regulations and standards of relevant countries and regions, and provide corresponding operation entrances for users to choose to authorize or refuse.

[0018] Figure 1 FIG. 1 is a schematic diagram of a system architecture on which a travel service platform is based provided by an exemplary embodiment. Figure 1 As shown, the system architecture may include a server 11, a network 12, and several electronic devices, such as a PC (Personal Computer) 13, a mobile phone 14, and the like.

[0019] The server 11 may be a physical server including an independent host, or the server 11 may be a virtual server carried by a host cluster. During operation, the server 11 may run a program on the server side of the travel service platform to realize the service end of the travel service platform.

[0020] PC13 and mobile phone 14 are only some types of electronic devices that users can use. In fact, users can obviously also use electronic devices such as the following types: tablet devices, laptops, PDAs (Personal Digital Assistants), wearable devices (such as smart glasses, smart watches, etc.), etc., and one or more embodiments of this specification do not limit this. During operation, the electronic device can run the program on the client side of the travel service platform to implement the client of the travel service platform. Among them, the application program of the client of the above-mentioned travel service platform can be started and run on the electronic device. The program on the client side can be a native application installed on the electronic device, or the program on the client side can be a small program, a quick application or other similar forms. Of course, when using web page technologies such as HTML5 or similar, the relevant functions can be realized by the page displayed by the browser, and the browser here can be an independent browser application or a browser module embedded in some applications.

[0021] As for the network 12 for interaction between electronic devices such as PC 13 and mobile phone 14 and server 11, it is possible to select a wired or wireless network to achieve communication based on the communication mode supported by the corresponding electronic device, and this specification does not limit this. For example, PC 13 can support both wired and wireless communication, so it can use a wired or wireless network to achieve communication as needed, while mobile phone 14 usually only supports wireless communication, so it can use a wireless network to achieve communication.

[0022] The objects of the above-mentioned travel service platform may include merchants selling hotel pre-sale products and buyers who purchase hotel accommodation products. The hotel pre-sale products defined by the platform and provided by merchants for specific hotel services are displayed on the travel service platform, so that buyers (hereinafter referred to as "users") can view, order, exchange and use the hotel pre-sale products on the client of the travel service platform. In the related art, since the consumption cost of each hotel service included in the hotel pre-sale product is not distinguished, each alternative hotel service with different quality has a completely consistent consumption cost for the user, which leads to the user who purchases the hotel pre-sale product to choose to exchange the alternative hotel service with a relatively higher quality. In this specification, the improvement of the process is realized by the hotel pre-sale product exchange process technology, and the exchange of hotel services can be completed by consuming the amount of resources to be exchanged defined in the hotel pre-sale product. A fair measurement standard is established for each hotel service, which improves the situation that users concentrate on exchanging high-value or high-quality hotel services, and improves the user and hotel merchant's experience of the technical services provided by the travel service platform.

[0023] It should also be noted that all the steps described in the following embodiments of this specification can be executed by the server of the travel service platform, or some of the steps are executed by the server of the travel service platform and other steps are executed by the client of the travel service platform, and the execution results are synchronized to the server. The technicians can determine the actual executor of each step according to the needs and actual conditions (such as execution efficiency and interaction complexity), and this specification does not limit this.

[0024] The following will be combined Figure 2 , the technical solution of this specification is described in detail.

[0025] Figure 2 This is a flowchart of an exemplary embodiment of a method for processing information for redeeming hotel pre-sale products, which is applied to a travel service platform. Figure 2 As shown, the method may include the following steps:

[0026] Step 202, determine the hotel pre-sale product that the user has purchased, wherein the hotel pre-sale product defines an initial amount of resources to be redeemed and at least one type of hotel service, wherein the same type of hotel service includes at least two alternative hotel services, and the sources of the at least two alternative hotel services belong to at least two hotels.

[0027] Step 204, in response to the received service exchange request, determining the remaining to-be-exchanged resources of the hotel pre-sale product purchased by the user, the target hotel service to be exchanged, and the target resource consumption set for the target hotel service.

[0028] Step 206: update the remaining amount of resources to be exchanged based on the target resource consumption, and complete the exchange operation for the target hotel service.

[0029] In one embodiment, the hotel pre-sale product that the user has purchased can be determined in a variety of ways. For example, the client can determine the hotel pre-sale product selected by the user in response to the user's selection operation on the order corresponding to the purchased hotel pre-sale product; the server can determine the hotel pre-sale product that the user has purchased based on the unique identifier of the hotel pre-sale product carried in the redemption request sent by the client, or determine the hotel pre-sale product that the user has purchased by querying the user account, etc.

[0030] In the hotel pre-sale product in the present embodiment, at least one type of hotel service is defined, and the specific type may include accommodation service and non-accommodation service. Accommodation service means that the merchant provides hotel rooms of various specifications (standard rooms, suites, etc.) to users so that users can stay; non-accommodation service may include a variety of other services except accommodation service, including catering service, transportation service, leisure and entertainment service, so that users can enjoy hotel catering, airport transfer, gym use and other corresponding services. And for the same type of hotel service, the hotel pre-sale product includes at least two alternative hotel services belonging to the type, that is, at least two different hotel services that can be selected for users to exchange, and the sources of these alternative hotel services belong to at least two hotels. For example, in a hotel pre-sale product, only the hotel service of accommodation service type is defined, then the hotel pre-sale product may include three (greater than two) alternative hotel services belonging to accommodation type, and these hotel services are at least derived from two different hotels, such as "standard room accommodation" hotel service provided by A1 hotel, "suite accommodation" hotel service provided by A1 hotel and "standard room accommodation" hotel service provided by B1 hotel. It should be noted that the hotel services included in the hotel pre-sale product can be added, deleted or modified according to actual conditions, and this manual does not restrict this.

[0031] The hotel pre-sale product in this embodiment also defines an initial amount of resources to be exchanged, and accordingly, each hotel service defined in the hotel pre-sale product also has a corresponding resource consumption. It is understandable that the initial amount of resources to be exchanged for the hotel pre-sale product will decrease with the user's exchange operation. Therefore, after receiving a service exchange request initiated by the user, the remaining amount of resources to be exchanged in the hotel pre-sale product purchased by the user can be determined, and the hotel service requested by the user to be exchanged is determined as the target hotel service to be exchanged, and the resource consumption corresponding to the target hotel service is determined as the target resource consumption. Here, the unit describing the specific amount of resources can be defined by the technician according to actual needs, such as points, times, points, etc., and this application does not limit this.

[0032] In one embodiment, the remaining amount of resources to be redeemed of the hotel pre-sale product can be updated based on the target resource consumption determined in the aforementioned steps, and the redemption operation of the target hotel service can be completed at the same time, which is equivalent to completing the write-off of part of the hotel services defined by the hotel pre-sale product by deducting the target resource consumption from the remaining amount of resources to be redeemed of the hotel pre-sale product.

[0033] Specifically, when the remaining amount of resources to be exchanged of the hotel pre-sale product is updated based on the target resource consumption, the target resource consumption can be directly deducted from the remaining amount of resources to be exchanged. If the target resource consumption is 2 points, two points are directly deducted from the remaining amount of resources to be exchanged; or, the actual resource deduction corresponding to the target resource consumption of the target hotel service can be calculated according to the discount coefficient corresponding to the user, and the actual resource deduction can be deducted from the remaining amount of resources to be exchanged. In one case, the user who purchased the hotel pre-sale product may have consumed in some hotels before exchanging the hotel services therein, and thus has the membership of the corresponding hotel. At this time, if the actual provider of the target hotel service requested to be exchanged by the user is a hotel in which the user has a membership, the corresponding discount coefficient can be determined according to the user's membership, and then the actual resource deduction can be calculated. For example, a user who purchased a hotel pre-sale product chooses to exchange the hotel service of "standard room accommodation" provided by A1 Hotel contained therein, and the target resource consumption corresponding to the target hotel service is 2 points. Then, if the user has the status of "senior member" of A1 Hotel, the corresponding discount coefficient can be calculated as 0.5, and the actual resource deduction can be the product of the discount coefficient and the target resource consumption, that is, 0.5×2=1 point. At this time, the points deducted from the remaining resources to be exchanged are only 1 point. Of course, there are many other situations in which the actual resource deduction can be calculated based on the discount coefficient. If the user redeems hotel services on certain specific dates (such as the off-season period of hotel operation), the discount coefficient of the user's redemption can be determined according to the preset off-season discount, and then the actual resource deduction can be determined. For example, assuming that the user chooses to redeem the "standard room accommodation" provided by A1 Hotel during the off-season, the off-season discount coefficient is 0.8, and the target resource consumption is 2 points, then the actual resource deduction is 0.8×2=1.6 points. At this time, the points deducted from the remaining resources to be exchanged are 1.6 points. In the case where the user redeems multiple services at the same time, such as booking multiple nights of hotel accommodation services, a certain batch discount can also be provided as the discount coefficient for the user's redemption this time. For example, the user chooses to book a "standard room stay" at A1 Hotel for 3 consecutive nights, with a target resource consumption of 2 points per night and a total consumption of 6 points. If the system defines a discount factor of 0.75 for consecutive bookings of more than 3 nights, the actual resource deduction is 0.75×6=4.5 points. At this time, the points deducted from the remaining resources to be redeemed are 4.5 points. Technical personnel can define the method for determining the user's discount factor (such as determining it based on the membership level, converting the membership points consumed, etc.), and can also define the calculation method between the discount factor and the actual resource deduction, and this manual does not restrict this.

[0034] In one embodiment, the initial amount of resources to be exchanged for a hotel pre-sale product can be divided into multiple parts, each part corresponding to one type of hotel service included in the hotel pre-sale product, that is, a type of hotel service corresponds to a certain initial amount of resources to be exchanged, and the initial amount of resources to be exchanged corresponding to each type of hotel service is independent of each other and does not affect each other. In this case, after the user issues a redemption request, the remaining amount of resources to be exchanged updated based on the target resource consumption is actually the remaining amount of resources to be exchanged corresponding to the type to which the target hotel service belongs. For example, if the definition of a hotel pre-sale product has a hotel service of the accommodation service type and a hotel service of the non-accommodation type, then the initial amount of resources to be exchanged corresponding to the hotel service of the accommodation type may be 5 points, and the initial amount of resources to be exchanged corresponding to the hotel service of the non-accommodation type may be 10 points. When the user first exchanges the hotel service of the accommodation type, the remaining amount of resources to be exchanged corresponding to the hotel service of the accommodation type is 5 points, so the 5-point resource amount will be updated based on the target resource consumption (the specific update method can be seen in the record of the aforementioned embodiment). If a user redeems accommodation type hotel services multiple times until the 5 points of resources corresponding to the accommodation type hotel services are consumed, then even if the user has never redeemed non-accommodation type hotel services, that is, the resources corresponding to the non-accommodation type hotel services are still 10 points, the user can no longer redeem accommodation type hotel services and can only redeem non-accommodation type hotel services. Similarly, each hotel service included in the non-accommodation service can also independently set the corresponding initial amount of resources to be redeemed, such as the initial amount of resources to be redeemed for catering services is 4 points, the initial amount of resources to be redeemed for transportation services is 2 points, and so on. The initial amounts of resources to be redeemed for these two items are also independent of each other and do not affect each other, so they will not be repeated here.

[0035] In another embodiment, the hotel pre-sale product may also only define a general initial amount of resources to be exchanged, which can be exchanged for any hotel service, that is, regardless of the type of target hotel service that the user requests to exchange, the general initial amount of resources to be exchanged is updated based on the target resource consumption. For example, a hotel pre-sale product is defined with a general initial amount of resources to be exchanged of 20 points. If the user chooses to exchange for accommodation type hotel services when exchanging for the first time, and the target resource consumption is 2 points, then the remaining amount of resources to be exchanged after the update may be 18 points; if the user chooses to exchange for non-accommodation type hotel services thereafter, and the target resource consumption is 1 point, then the remaining amount of resources to be exchanged after the update may be 17 points. The technician can choose the setting method of the initial amount of resources to be exchanged according to actual needs, and this manual does not limit this.

[0036] It can be seen from the above embodiments that compared with the traditional hotel pre-sale product exchange method, this specification realizes process improvement through hotel pre-sale product exchange process technology, defines corresponding resource consumption for different alternative hotel services, and determines the user's consumption cost based on this, thereby establishing a fair measurement standard among various alternative hotel services, so that users can reduce blind preferential exchange while considering the differences in consumption costs, which helps to improve the situation where users concentrate on exchanging alternative hotel services with relatively high quality, and can also increase users' interest in alternative hotel services with relatively low quality, thereby reducing the probability of users refunding hotel pre-sale products due to inability to exchange preferentially, and improving the redemption success rate of hotel pre-sale products. At the same time, by directing some users who were originally unable to redeem relatively high-quality alternative hotel services, they can successfully redeem them for relatively low-quality but relatively lower-cost alternative hotel services. For hotels that provide such relatively low-quality alternative hotel services, the utilization rate of service resources reserved for such alternative hotel services can be improved, thereby avoiding the waste of such service resources, facilitating the rational allocation of service resources within the hotel, and improving the user experience of users and hotel merchants in using the technical services provided by the travel service platform.

[0037] In one embodiment, each hotel service also has a corresponding grade. Among at least two alternative hotel services of the same type defined in the hotel pre-sale product, at least one alternative hotel service belongs to a different grade from the other alternative hotel services, which is equivalent to the hotel pre-sale product in this embodiment providing at least two alternative hotel services of different grades but belonging to the same type. The grade of any hotel service can be determined in a variety of ways, such as being determined based on the original sales price of the hotel service, and dividing hotel services of different price ranges into different grades; being determined based on the star rating of the provider of the hotel service, and dividing hotel services provided by hotels of different star ratings into different grades, and so on. At the same time, in this embodiment, the alternative hotel services of each grade correspond to different resource consumptions, that is, the corresponding resource consumption is set according to the grade of the hotel service. Generally speaking, the higher the original sales price or the higher the hotel star rating, the higher the corresponding grade value and the higher the corresponding resource consumption. This specification embodiment adopts this corresponding relationship; however, the technician can also redefine the method for determining the grade value and the corresponding relationship between the grade and the consumption, such as determining the hotel service with the highest original sales price as the hotel service with the smallest grade value (such as grade 1), then the hotel service with a smaller grade value corresponds to a higher resource consumption. This specification does not limit this.

[0038] Specifically, when the hotel pre-sale product includes two different alternative hotel services of the same type, the two alternative hotel services belong to different levels, and the corresponding resource consumption is also different; and when the hotel pre-sale product includes three or more different alternative hotel services of the same type, any two alternative hotel services may belong to the same level, and the corresponding resource consumption of the two alternative hotel services is also the same. Following the previous example, a hotel pre-sale product only defines hotel services of the accommodation service type, and the hotel pre-sale product includes three alternative hotel services of the accommodation type, such as the "standard room accommodation" hotel service provided by Hotel A1, the "suite accommodation" hotel service provided by Hotel A1, and the "standard room accommodation" hotel service provided by Hotel B1. At this time, the levels of the three alternative hotel services can be determined respectively, such as the level of the "standard room accommodation" hotel service can be determined as 1, and the level of the "suite accommodation" hotel service can be determined as 2. At this time, the "standard room accommodation" hotel service provided by Hotel A1 and the "standard room accommodation" hotel service provided by Hotel B1 belong to the same level of hotel services, corresponding to the same resource consumption, such as consumption of 1, while the "suite accommodation" hotel service provided by Hotel A1 belongs to another level of hotel services, and the consumption should be differentiated, such as consumption of 2. After the user initiates a service exchange request, the level of the target hotel service can be determined according to the target hotel service, and then the target resource consumption corresponding to the target hotel service can be determined according to the level.

[0039] It can be seen from the above embodiments that compared to defining different resource consumption amounts for each hotel service, the method of classification based on levels is simpler and clearer. When redeeming hotel services, users can quickly understand the resource consumption amounts corresponding to each hotel service through the levels, and can also quickly filter out hotel services that meet their redemption needs through level classification. There is no need to spend extra energy to understand the consumption amounts of each hotel service one by one, thereby improving the user's consumption experience.

[0040] In one embodiment, among at least two alternative hotel services of the same type defined by the hotel pre-sale product, any two alternative hotel services can be from different hotels of the same brand, from different brands of the same group, or from different groups. It is understandable that each hotel on the market currently usually has its own group and brand, such as the A1 hotel located on the X1 road and the A2 hotel located on the X2 road, which belong to the A brand, the B1 hotel located on the Y1 road and the B2 hotel located on the Y2 road, which belong to the B brand, and the A brand and the B brand belong to the sub-brand under the M group. In the related art, the hotel pre-sale product is usually launched by a certain brand, and the hotel services it contains are only the accommodation services provided by each hotel under the brand. For example, if the user purchases the hotel pre-sale product launched by the A brand, the accommodation services provided by the A1 hotel and the A2 hotel under the A brand can be selected. In the technical solution provided in this specification, the hotel pre-sale product is launched by the travel service platform, breaking the limitation of a single brand, and different hotels under each group and each brand can be used as the providers of each alternative hotel service in the hotel pre-sale product by means of investment promotion. For example, if A1 and A2 hotels belong to brand A under M Group, B1 hotel belongs to brand B under M Group, and C1 hotel belongs to brand C under N Group, then the hotel pre-sale product in this embodiment can simultaneously use A1 hotel, A2 hotel, B1 hotel, and C1 hotel as candidate merchants, and the user can choose to redeem the hotel service provided by any of these candidate merchants. The method of determining the candidate merchants will be described in detail in the following embodiments.

[0041] In one embodiment, the configuration data of the hotel pre-sale product can be defined by the travel service platform, which can specifically include the total product price, the initial amount of resources to be exchanged, the type of hotel services contained, the resource consumption corresponding to each type of hotel services, and the service parameters of each hotel service. The total product price can be the total sales price of the hotel pre-sale product for the user, which is usually the price determined when no preferential policies are adopted, and the various preferential policies adopted during subsequent sales are based on the total sales price. The initial amount of resources to be exchanged is the amount of resources that can be used to exchange hotel services contained in the hotel pre-sale product. And for the content of the hotel pre-sale product, it is necessary to determine which types of hotel services it contains (such as accommodation services or non-accommodation services, and which items of services are specifically included when non-accommodation services are included, such as catering services, transportation services, etc.). As described in the above embodiment, after the user issues a redemption request, the remaining resources to be exchanged updated based on the target resource consumption are actually the remaining resources to be exchanged corresponding to the type of the target hotel service. Therefore, it is also necessary to determine the resource consumption corresponding to each type of hotel service. For example, if the resource consumption corresponding to the accommodation service is 5 points, it means that after the user purchases the hotel pre-sale product, the user can use these 5 points of resources to exchange for one or more accommodation services. At the same time, it is also necessary to determine the service parameters of each hotel service included in the hotel pre-sale product, and the service parameters can represent specific hotel services, such as "standard room accommodation".

[0042] Afterwards, the travel service platform will send investment requests to the alternative merchants for each hotel service defined in the hotel pre-sale product. The alternative merchants are the alternative providers of each hotel service in the hotel pre-sale product. The travel service platform can use all merchants registered on the platform as alternative merchants, or the travel service platform can screen them according to the merchant level, business conditions and other information to obtain a set of alternative merchants that meet the preset conditions, and use each merchant in the set of alternative merchants as an alternative merchant. The preset conditions here can be adjusted according to actual conditions. When sending an investment request to an alternative merchant, the corresponding investment information can be carried in the investment request to inform the alternative merchant of the service parameters of the hotel services that need to be provided in response to this investment and the settlement amount that can be obtained after the user completes the redemption. The settlement amount here is closely related to the resource consumption corresponding to the hotel service. The travel service platform usually pre-defines the correspondence between the settlement amount and the resource consumption, but this correspondence does not have a direct impact on the investment promotion process. That is, when each merchant decides whether to respond to the investment promotion, the main consideration is still the settlement amount they can get, and the correspondence between the settlement amount and the resource consumption serves more the process of the travel service platform settling the merchants. The settlement process will be described in detail in subsequent embodiments.

[0043] After sending a business invitation request to the candidate merchants, if any of the candidate merchants responds to the business invitation request, it means that the candidate merchant can accept the settlement amount proposed by the travel service platform and can provide hotel services with corresponding service parameters. At this time, the hotel service provided by the candidate merchant is used as the candidate hotel service, and the candidate merchant is the provider of the alternative hotel service. In the case where multiple different levels of alternative hotel services are defined in the hotel pre-sale product, business invitation requests can be sent to the candidate merchants for each level of hotel services respectively. The business invitation requests of different levels are independent of each other. When the candidate merchant receives multiple business invitation requests for different levels, if it can provide hotel services of the corresponding level, it can respond to these multiple business invitation requests at the same time.

[0044] For example, the travel service platform defines the initial amount of resources to be exchanged for a hotel pre-sale product as 15 points, of which the accommodation service type corresponds to 5 points of resources, and the non-accommodation service type corresponds to 10 points of resources (of which, catering services have 5 points of resources, and transportation services have 5 points of resources). For the hotel services of the accommodation service type, there are three hotel services with different service parameters, such as "single room accommodation", "standard room accommodation" and "suite accommodation", corresponding to level 1, level 2 and level 3 respectively. For any of the hotel services, such as "standard room accommodation", the travel service platform can send a business invitation request to each alternative merchant (such as the aforementioned A1 hotel, A2 hotel, B1 hotel and C1 hotel, etc.), and carry the service parameters and settlement amount of any hotel service in the business invitation request. Each alternative merchant that receives the business invitation request can choose whether to respond to the business invitation request according to its own situation. If Hotel A1 and Hotel B1 respond to the investment request, the "standard room accommodation" hotel services provided by these two hotels will be jointly used as alternative hotel services under the accommodation service type, and Hotel A1 and Hotel B1 will be the providers of the corresponding alternative hotel services (if the user who purchases the pre-sale product of the hotel chooses to redeem the "standard room accommodation" of Hotel A1, Hotel A1 will be the corresponding provider; and if the user chooses to redeem the "standard room accommodation" of Hotel B1, Hotel B1 will be the corresponding provider).

[0045] After the travel service platform completes the definition and investment promotion of the hotel pre-sale product, the hotel pre-sale product can be put on sale on the travel service platform, and then the hotel pre-sale product can be sold to the corresponding user in response to the purchase request initiated by the user. Specifically, when the hotel pre-sale product is put on sale on the travel service platform, multiple different sellers can be selected for sale. It should be understood here that each merchant may register an online sales store in the travel service platform, and the travel service platform itself will also register an official online sales store on the platform, and its form is the same as the online sales store of each merchant. Therefore, the hotel pre-sale product can be sold in the official online sales store corresponding to the travel service platform itself, or in the online sales store of each merchant. Generally speaking, the merchant selling the hotel pre-sale product is usually the provider of the alternative hotel service included in the hotel pre-sale product, but this manual does not limit the seller selling the hotel pre-sale product. Of course, each merchant can also sell the hotel pre-sale products defined by the travel service platform through offline channels, such as selling them at the hotel’s front desk. At the same time, the hotel pre-sale products defined by the travel service platform can also be sold on other online platforms. For example, if a merchant has registered an online sales store on other online platforms, then the hotel pre-sale products can also be sold in the online sales store on other online platforms.

[0046] In one embodiment, in response to the service exchange request, after completing the exchange operation of the target hotel service, it is also necessary to complete the corresponding amount settlement. It should be noted that when the user purchases a certain hotel pre-sale product, the purchase amount paid by the user is actually kept by the travel service platform, so after the user exchanges the hotel service, the settlement amount corresponding to the hotel service needs to be paid to the merchant providing the hotel service by the travel service platform. Wherein, the settlement amount is determined according to the target resource consumption. If two alternative hotel services of the same type correspond to different resource consumptions respectively, the settlement amounts corresponding to the two hotel services are also different. As described in the foregoing embodiment, there is a corresponding relationship between the settlement amount and the resource consumption predefined in the travel service platform, therefore according to the target resource consumption corresponding to the target hotel service, the settlement amount corresponding to the target hotel service can be quickly determined, and based on the settlement amount, the merchant providing the target hotel service is settled.

[0047] In one embodiment, when the target hotel service includes the accommodation service of the target hotel, a service exchange request can be initiated in different ways. In one way, the service exchange request can be initiated by the client of the travel service platform in response to the user's accommodation service booking operation on the calendar room booking page of the target hotel. Here, the hotel room booked by the traditional method is a calendar room: when booking a calendar room, the user needs to select space and time at the same time, that is, the user needs to determine the specific hotel and the specific accommodation date to complete the booking. Correspondingly, the page where the user books the calendar room is the calendar room booking page. In this embodiment, when the user performs the booking operation on the calendar room booking page, the client used by the user can initiate a service exchange request in response to the booking operation. For example, if a user determines a hotel as the target hotel for which he expects to book a room, and performs the booking operation of the calendar room, if the user defines the corresponding hotel service in the hotel pre-sale product purchased, a service exchange request for the hotel pre-sale product can be initiated. At this time, the target hotel service is the hotel room that the user expects to book, that is, the accommodation service provided by the hotel, and the target resource consumption is the resource consumption of the target hotel service. It is understandable that the above process is equivalent to using the amount of resources to be exchanged in the hotel pre-sale product to offset all or part of the cost of the calendar room booked this time. In another way, the service exchange request can be initiated by the client of the travel service platform in response to the user's exchange operation for the hotel pre-sale product. After the user purchases the hotel pre-sale product, the detailed information of the hotel pre-sale product can be viewed from the order page or the card page, and the corresponding exchange operation can be performed. For example, the user can find the hotel pre-sale product he purchased by searching the historical purchase order. After entering the details page, the trigger operation can be performed on the corresponding exchange control in the page, thereby initiating a service exchange request.

[0048] It can be seen from the above embodiments that the technical solution provided in this specification provides users with multiple exchange entrances. Users can initiate service exchange requests in a variety of different ways, making the exchange method more flexible and simple, facilitating user operations, and improving user experience.

[0049] In one embodiment, it is also possible to grant corresponding membership to the user who purchases the hotel pre-sale product. In the related art, after the user purchases the hotel pre-sale product, only the user is added to the membership system of the seller, and certain membership points may be added to it at the same time. But in the embodiment of the present application, it is possible to determine the membership systems corresponding to all the alternative hotel services defined by the hotel pre-sale product, and add the user to these membership systems respectively, and grant multiple memberships to the user; at the same time, considering that the user may not necessarily perform the exchange operation (such as later selection refund) after purchasing the hotel pre-sale product, or some merchants may expect to grant membership to the user when there is actual consumption behavior, so it is also possible to respond to the service exchange request initiated by the user, after determining the target hotel service selected by the user for exchange, the user is given a membership under the membership system corresponding to the target hotel service. Of course, each merchant can selectively increase certain membership points for users with corresponding memberships according to their internal membership rules, and this specification does not limit this.

[0050] It can be seen from the above embodiments that the technical solution provided in this specification can associate users with multiple membership systems involved in hotel pre-sale products and grant users membership identities under different membership systems respectively. This not only provides users who purchase hotel pre-sale products with better consumer rights, but also strengthens the connection between users and merchants, and promotes the generation of subsequent transaction behaviors.

[0051] Figure 3 This is an overall flow chart of an information processing method for redeeming hotel pre-sale products according to an exemplary embodiment. Figure 3 The overall process is described. The overall process can be divided into a pre-sales stage and a post-sales stage, wherein the pre-sales stage includes steps 301 to 303, and the post-sales stage includes steps 304 to 309.

[0052] Step 301, the travel service platform defines the hotel pre-sale product. The travel service platform can define the configuration data of the hotel pre-sale product, and the configuration data can specifically include the total price of the product, the initial amount of resources to be exchanged, the type of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service. The specific definition method of the hotel pre-sale product and the specific contents included can be seen in the above embodiment, which will not be repeated here.

[0053] Step 302, solicit investment for the hotel pre-sale product and determine each alternative hotel service. The travel service platform will send investment requests to the alternative merchants for each hotel service defined in the hotel pre-sale product, and can carry corresponding investment information in the investment request. If any alternative merchant responds to the investment request, the hotel service provided by the alternative merchant can be used as the alternative hotel service, and the alternative merchant is the provider of the alternative hotel service.

[0054] Step 303: Put the hotel pre-sale products on sale. The travel service platform can put the hotel pre-sale products on sale through different channels, and sell the hotel pre-sale products to the corresponding users after the purchase request initiated by the user.

[0055] Step 304, determine the hotel pre-sale products that the user has purchased. As recorded in the above embodiment, the hotel pre-sale products that the user has purchased can be determined in a variety of ways. For example, the service end of the travel service platform can query the unique identifier of the user to determine the hotel pre-sale products that the user has purchased. Step 305, receive a service exchange request. The service exchange request is initiated by the user who has purchased the hotel pre-sale product. Specifically, the client of the travel service platform used by the user can initiate a service exchange request in response to the user's accommodation service reservation operation on the calendar room reservation page of the target hotel, and can also initiate a service exchange request in response to the user's exchange operation for the hotel pre-sale product.

[0056] Step 306, determine the target hotel service and related information that the user needs to exchange. Specifically, it is necessary to determine the remaining amount of resources to be exchanged for the hotel pre-sale product purchased by the user, the target hotel service to be exchanged, and the target resource consumption set for the target hotel service.

[0057] Step 307, update the remaining amount of resources to be exchanged of the hotel pre-sale product, and complete the exchange operation. Here, it is necessary to update the remaining amount of resources to be exchanged of the hotel pre-sale product based on the target resource consumption. Specifically, the target resource consumption can be directly deducted from the remaining amount of resources to be exchanged, or the actual resource deduction amount corresponding to the target resource consumption can be calculated according to the discount coefficient corresponding to the user, and then the actual resource deduction amount is deducted from the remaining amount of resources to be exchanged.

[0058] Step 308, assign corresponding membership to the user who purchased the hotel pre-sale product. In one way, after the user initiates a service exchange request, the user can be assigned a membership under the membership system corresponding to the target hotel service, which is equivalent to assigning a membership to the user after the user actually exchanges the hotel service provided by a certain merchant. In this case, this step should be performed after step 307. In another way, after the user purchases the hotel pre-sale product, the user can be added to the membership system corresponding to all the alternative hotel services defined by the hotel pre-sale product, and multiple memberships can be assigned to the user. In this case, this step can be performed immediately after the user purchases the hotel pre-sale product. The technician can determine the appropriate execution time according to the needs and the actual implementation method of this step.

[0059] Step 309, settle accounts with the merchant. Specifically, it is necessary to determine the settlement amount of the target hotel service according to the target resource consumption corresponding to the target hotel service, and then settle accounts with the merchant providing the target hotel service based on the settlement amount.

[0060] It can be seen from the above embodiments that compared with the traditional hotel pre-sale product exchange method, this specification realizes the improvement of the process through the hotel pre-sale product exchange process technology, defines the corresponding resource consumption for different alternative hotel services, and determines the user's consumption cost based on this, so as to establish a fair measurement standard between various alternative hotel services, so that users can reduce blind preferential exchange under the premise of considering the difference in consumption cost, which helps to improve the situation that users concentrate on exchanging relatively high-quality alternative hotel services, and improves the user and hotel merchants' use experience of the technical services provided by the travel service platform; at the same time, the hotel pre-sale products in this specification are launched by the travel service platform, breaking the limitation of a single brand, and can be used as the providers of various alternative hotel services in the hotel pre-sale products by means of investment promotion; and also by improving the way of granting membership, it provides users with better rights and interests. It can be seen that the technical solution provided by this specification can promote the success rate of product transactions as a whole, improve the hotel operation status, and enhance the user consumption experience.

[0061] Figure 4 is a schematic structural diagram of a device provided by an exemplary embodiment. Figure 4At the hardware level, the device includes a processor 402, an internal bus 404, a network interface 406, a memory 408, and a non-volatile memory 410, and may also include hardware required for other functions. One or more embodiments of this specification may be implemented based on software, such as the processor 402 reading the corresponding computer program from the non-volatile memory 410 into the memory 408 and then running it. Of course, in addition to the software implementation, one or more embodiments of this specification do not exclude other implementations, such as logic devices or a combination of software and hardware, etc., that is, the execution subject of the following processing flow is not limited to each logic unit, but can also be hardware or logic devices.

[0062] Please refer to Figure 5 The information processing device for exchanging hotel pre-sale products for services can be applied to Figure 4 The device shown is specifically applied to the service end of the travel service platform to implement the technical solution of this specification. The information processing device for exchanging services for hotel pre-sale products may include: a product determination unit 501, a service determination unit 502 and an update exchange unit 503.

[0063] A product determination unit 501 is used to determine a hotel pre-sale product purchased by a user, wherein the hotel pre-sale product is defined with an initial resource quantity to be exchanged and at least one type of hotel service, wherein the same type of hotel service includes at least two candidate hotel services, and the sources of the at least two candidate hotel services belong to at least two hotels;

[0064] The service determination unit 502 is used to determine, in response to the received service exchange request, the remaining to-be-exchanged resources of the hotel pre-sale product purchased by the user, the target hotel service to be exchanged, and the target resource consumption set for the target hotel service;

[0065] The updating and exchanging unit 503 is used to update the remaining amount of resources to be exchanged based on the target resource consumption and complete the exchange operation for the target hotel service.

[0066] Optionally, among the at least two alternative hotel services of the same type, at least one alternative hotel service belongs to a different grade than the other alternative hotel services;

[0067] Among them, each level of alternative hotel services corresponds to different resource consumption.

[0068] Optionally, among the at least two candidate hotel services of the same type, sources of any two candidate hotel services belong to any of the following:

[0069] Different hotels of the same brand, different brands of the same group, different groups.

[0070] Optionally, the types of alternative hotel services defined in the hotel pre-sale product include: accommodation services and / or non-accommodation services;

[0071] The non-accommodation services include at least one of the following: catering services, transportation services, and leisure and entertainment services.

[0072] Optionally, the update exchange unit 503 is specifically used for:

[0073] deducting the target resource consumption from the remaining resource amount to be exchanged; or,

[0074] According to the discount coefficient corresponding to the user, the actual resource deduction amount corresponding to the target resource consumption amount is calculated, and the actual resource deduction amount is deducted from the remaining resource amount to be exchanged.

[0075] Optionally, the device further includes a member determination unit 504:

[0076] for granting the user a membership status under the membership system corresponding to all the alternative hotel services defined in the hotel pre-sale product; or

[0077] Used to respond to the received service exchange request and grant the user a membership status under the membership system corresponding to the target hotel service.

[0078] Optionally, the device further includes a settlement unit 505:

[0079] It is used to determine the settlement amount of the target hotel service according to the target resource consumption, and to settle accounts with the merchant providing the target hotel service.

[0080] Optionally, the target hotel service includes accommodation services of the target hotel; wherein:

[0081] The service redemption request is initiated by the client of the travel service platform in response to the user's accommodation service reservation operation on the calendar room reservation page of the target hotel; or,

[0082] The service redemption request is initiated by the client of the travel service platform in response to the user's redemption operation for the hotel pre-sale product.

[0083] Optionally, the device further includes a product sales unit 506, which is used to:

[0084] Putting the hotel pre-sale products on sale on the travel service platform;

[0085] In response to a purchase request initiated by the user, selling the hotel pre-sale product to the user;

[0086] The process of generating the hotel pre-sale product includes:

[0087] Defining configuration data of the hotel pre-sale product, the configuration data including the total price of the product, the initial amount of resources to be exchanged, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service;

[0088] For each hotel service defined in the hotel pre-sale product, investment requests are sent to alternative merchants respectively; and for alternative merchants who respond to the investment requests and can provide hotel services that meet the corresponding service parameters, their available hotel services are added as alternative hotel services under the corresponding type of hotel services in the hotel pre-sale product.

[0089] Based on the same concept as the above method, this specification also provides an electronic device, including: a processor; a memory for storing processor executable instructions; wherein the processor implements the steps of the method described in any of the above embodiments by running the executable instructions.

[0090] Based on the same concept as the above method, this specification also provides a computer-readable storage medium on which computer instructions are stored. When the instructions are executed by a processor, the steps of the method described in any of the above embodiments are implemented.

[0091] Based on the same concept as the above method, this specification also provides a computer program product, including a computer program / instruction, which implements the steps of the method described in any of the above embodiments when executed by a processor.

Claims

1. An information processing method for exchanging services for hotel pre-sale products, characterized in that: Applied to travel service platforms, including: Determine a hotel pre-sale product purchased by the user, wherein the hotel pre-sale product defines an initial amount of resources to be exchanged and at least one type of hotel service, wherein the same type of hotel service includes at least two candidate hotel services, and the sources of the at least two candidate hotel services belong to at least two hotels; In response to the received service exchange request, determine the remaining to-be-exchanged resources of the hotel pre-sale product purchased by the user, the target hotel service to be exchanged, and the target resource consumption set for the target hotel service; The remaining amount of resources to be exchanged is updated based on the target resource consumption, and the exchange operation for the target hotel service is completed.

2. The method according to claim 1, characterized in that Among the at least two alternative hotel services of the same type, at least one alternative hotel service belongs to a different grade than the other alternative hotel services; Among them, each level of alternative hotel services corresponds to different resource consumption.

3. The method according to claim 2, characterized in that Among the at least two alternative hotel services of the same type, any two alternative hotel services of different levels may come from any of the following sources: Different hotels of the same brand, different brands of the same group, different groups.

4. The method according to claim 1, characterized in that: The types of alternative hotel services defined in the hotel pre-sale product include: accommodation services and / or non-accommodation services; The non-accommodation services include at least one of the following: catering services, transportation services, and leisure and entertainment services.

5. The method according to claim 1, characterized in that The updating of the remaining amount of resources to be exchanged based on the target resource consumption includes: deducting the target resource consumption from the remaining resource amount to be exchanged; or, According to the discount coefficient corresponding to the user, the actual resource deduction amount corresponding to the target resource consumption amount is calculated, and the actual resource deduction amount is deducted from the remaining resource amount to be exchanged.

6. The method according to claim 1, characterized in that Also includes: Granting the user membership in the membership system corresponding to all the alternative hotel services defined in the hotel pre-sale product; or, In response to the received service exchange request, the user is granted a membership status under the membership system corresponding to the target hotel service.

7. The method according to claim 1, characterized in that Also includes: The settlement amount of the target hotel service is determined according to the target resource consumption, and the merchant providing the target hotel service is settled.

8. The method according to claim 1, characterized in that The target hotel services include accommodation services of the target hotel; among which: The service redemption request is initiated by the client of the travel service platform in response to the user's accommodation service reservation operation on the calendar room reservation page of the target hotel; or, The service redemption request is initiated by the client of the travel service platform in response to the user's redemption operation for the hotel pre-sale product.

9. The method according to claim 1, characterized in that: Also includes: Putting the hotel pre-sale products on sale on the travel service platform; In response to a purchase request initiated by the user, selling the hotel pre-sale product to the user; The process of generating the hotel pre-sale product includes: Defining configuration data of the hotel pre-sale product, the configuration data including the total price of the product, the initial amount of resources to be exchanged, the types of hotel services included, the resource consumption corresponding to each type of hotel service, and the service parameters of each hotel service; For each hotel service defined in the hotel pre-sale product, investment requests are sent to alternative merchants respectively; and for alternative merchants who respond to the investment requests and can provide hotel services that meet the corresponding service parameters, their available hotel services are added as alternative hotel services under the corresponding type of hotel services in the hotel pre-sale product.

10. A computer program product, characterized in that The method comprises a computer program / instruction, which, when executed by a processor, implements the steps of the method according to any one of claims 1 to 9.

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