Configuration-based government and enterprise customer service self-service system

Abstract

The invention discloses a government and enterprise customer service self-service system based on configuration, and the system comprises an interface creation module which is used for creating a self-adaptive page layout, and developing a self-adaptive interface in a modularized manner; the micro-service creation module is used for dividing a government and enterprise business self-service portal into a plurality of micro-services according to function requirements; the visual editing module is used for providing a visual interface editing tool; the system integration module is used for integrating the system with other business systems in the government and enterprise and establishing a data sharing mechanism between the systems of the two parties; and the business recommendation module is used for recommending reasonable configuration suggestions and schemes to the government and enterprise customers. Through a configuration mode, a basic framework of a government and enterprise customer self-service portal can be quickly established, resources of all systems are integrated, optimal configuration of the resources is achieved, and the resource utilization rate is increased.

Description

Technical Field

[0001] The present invention relates to the technical field, and in particular to a system for self-service for government and enterprise customers based on configuration. Background Art

[0002] There are great differences in business processes, management models, and service requirements for government and enterprise customers of different industries and sizes. Traditional standardized services are difficult to meet personalized needs. A self-service system that can be configured according to its own characteristics is needed to customize business processes. There are usually multiple different business systems within government and enterprise units. Due to organizational structure or personnel factors, traditional government and enterprise service models often have problems such as cumbersome processes, low efficiency, and information asymmetry. With frequent changes in organizational structure and business needs, traditional software development models are difficult to respond to these changes quickly.

[0003] As enterprises develop and expand their businesses, their needs are constantly changing. Configurable systems can be flexibly adjusted and expanded, quickly respond to new needs, and avoid frequent system development and upgrades. Customers can submit needs and feedback issues through the system at any time, and the product can respond and process them in a timely manner, achieving real-time monitoring and management of business status and improving customer satisfaction. In the process of digital transformation, government and enterprise units need more efficient, convenient, and personalized service portals to integrate internal resources and services, optimize and automate business processes, improve work efficiency and service quality, and better adapt to the needs of market competition and social development.

[0004] The current mainstream self-service portals only provide basic information query and display functions. Business processes and functional modules are often preset, which makes it difficult to flexibly adjust according to the special needs of different government and enterprise customers, and cannot meet the diversified and personalized business scenarios of enterprises.

[0005] The market environment and business needs are constantly changing, but the traditional self-service system has a long function update cycle, making it difficult to quickly respond to new business needs and technological changes. It is difficult to integrate with other internal enterprise systems and external partner systems. There are obstacles to data sharing and interaction, which affects the smoothness of the overall business process and the consistency of data. The data formats and standards of different business systems are not unified, which makes it difficult to integrate and analyze data. It cannot provide comprehensive and accurate data support for enterprise decision-making, only has basic data statistical functions, lacks in-depth data analysis and mining capabilities, and cannot extract valuable information from massive data, making it difficult to meet the needs of enterprise refined management and decision-making.

[0006] The system operation process may be too complicated, requiring users to have high professional knowledge and operation skills, which increases the user's learning cost and difficulty of use. During the user operation process, there is a lack of real-time feedback and prompt information, and the requests and questions submitted by users cannot be responded to and processed in a timely manner, resulting in poor user experience and affecting work efficiency. Summary of the invention

[0007] In view of the shortcomings in the prior art, the present invention provides a system based on configurable government and enterprise customer business self-service. Through a configurable approach, the basic framework of the government and enterprise customer self-service portal can be quickly built, and the resources of various systems can be integrated to achieve optimal resource allocation and improve resource utilization.

[0008] The present invention provides a system for self-service of government and enterprise customer services based on configuration, the system comprising: The interface creation module is used to create adaptive page layouts and develop adaptive interfaces in a componentized way; The microservice creation module is used to divide the government and enterprise business self-service portal into multiple microservices according to functional requirements, and to perform comprehensive management of each microservice, including registration and discovery of each microservice, configuration information management, performance indicator monitoring, log recording and log management, as well as deployment, expansion and management of each microservice; The interface data formulation module is used to formulate a unified interface layer and data model for each microservice; Visual editing module, used to provide visual interface editing tools, including: providing visual components, providing various charts, graphics drawing and interactive functions, building component libraries, providing functions for binding components to data sources, and optimizing tool codes and algorithms; System integration module, used to integrate the system with other business systems within the government and enterprises, and establish a data sharing mechanism between the two systems; The business recommendation module is used to recommend reasonable configuration suggestions and solutions to government and enterprise customers based on their historical configuration data, industry best practices and industry configuration cases.

[0009] Preferably, the interface creation module is specifically used for: Use the Bootstrap front-end framework and CSS's flexible box layout and grid layout to create adaptive page layouts; According to the characteristics of different display devices, choose different image formats and use HTML <picture>element and srcset attribute to load images of different resolutions according to the screen resolution and pixel density of different display devices; Using JavaScript framework Vue2.0, the adaptive interface is developed through componentization.

[0010] Preferably, the microservice creation module is specifically used for: Adopting the Spring Cloud backend microservice architecture, the government and enterprise business self-service portal is divided into multiple microservices according to the functional requirements of the government and enterprise business self-service portal; Use the Eureka service registration center to register and discover each microservice, so that each microservice can dynamically obtain each other's address and status; Use Spring Cloud Config configuration center to centrally manage the configuration information of each microservice; Use Grafana monitoring tools to monitor the performance indicators of microservices; Use the Log4j logging framework to log and manage each microservice; Use Docker containerization to deploy, expand, and manage each microservice; Establish a complete operation and maintenance system and formulate emergency plans.

[0011] Preferably, the interface data formulation module formulates a unified interface layer and data model for each microservice, including: Collect the interface requirements of each microservice and external system, clarify the scenarios, frequency, and data volume of data interaction, determine that each interface uses the HTTP protocol, specify the message format of JSON-formatted requests and responses, and unify the naming conventions and version number rules of each interface; Write interface test cases to test the functions, performance and security of each interface; Write interface documentation, including functional descriptions, request parameters, response parameters, and call examples of each interface; According to the business processes and data requirements of the government and enterprise customer self-service portal, core business entities are sorted out and data standards are unified. The data standards include encoding rules, data types, data lengths, and value ranges; According to the business analysis of the government and enterprise customer self-service portal and the data standards, the structure of the data model of each microservice is designed, and a data model diagram is drawn using a data modeling tool to display data entities and relationships, and the data models of each microservice are integrated; According to the actual business scenarios and data usage, the data model of each microservice is optimized for performance, indexes are added, and table structures are optimized.

[0012] Preferably, the visual editing module provides a visual interface editing tool including: Adopt Vue.js front-end framework, cooperate with relevant UI libraries, and provide various visual components; For scenes that require graphics drawing and editing, the ECharts graphics rendering library is used to provide various charts and graphics drawing and interactive functions; Build a component library, perform visual drag-and-drop layout of the components in the component library, and provide multiple layout modes and layout auxiliary functions. The component library includes basic components and composite components. The basic components include text boxes, drop-down boxes, buttons, and charts. The composite components include forms, navigation bars, and data tables. The multiple layout modes include flow layout and grid layout. The layout auxiliary functions include alignment and distribution. Provides the function of binding components to data sources, dynamically displays and updates data, and implements undo and redo functions; Paging and lazy loading techniques are used to optimize the tool's code and algorithms, thereby reducing the loading time and rendering time of the components.

[0013] Preferably, the system integration module is specifically used for: Integrate the system with other business systems within the government and enterprises, conduct a comprehensive assessment of the technical architecture, interface type, data format, and communication protocol of both systems, and analyze the technical difficulties and feasibility of the integration; Based on interface integration, a standard unified API interface is provided to achieve data interaction and function integration by calling the other party's interface, and establish a data sharing mechanism between the two systems; Through data synchronization tools, data can be shared and exchanged between different systems; Develop corresponding interfaces and message processing programs, and check the accuracy and completeness of data transmission and the correctness of functions through joint debugging tests; Based on the differences in data structures and semantics between different systems, data mapping relationships are established and data conversion programs are developed to ensure that data remains consistent and accurate during the integration process.

[0014] Preferably, the business recommendation module is specifically used for: Based on the historical configuration data and industry best practices of government and enterprise customers, the historical configuration data and industry configuration cases of the government and enterprise customers are converted into a transaction database format, and frequent item sets and association rules are mined through the Apriori algorithm. Based on the association rules and with confidence as a reference, reasonable configuration suggestions and solutions are provided to the government and enterprise customers.

[0015] Preferably, the system further comprises a communication module for establishing a secure communication channel, comprising: Use the SSL encryption protocol to encrypt transmitted data, perform unified identity authentication and authorization management based on the user's roles and permissions in different systems, perform data desensitization, hide sensitive information when sharing data, and ensure the security and stability of the integration.

[0016] Preferably, the system further includes an audit module for establishing a secure audit mechanism covering user behavior, system operation and data access, including: Record the operation records of all users and administrators of the government and enterprise business self-service portal and the integrated government and enterprise internal business systems, record the user's login information and key business operation content, the user's login information includes login time, logout time and IP address, and the key business operation content includes data addition, deletion, modification and query operation content; Use Sniffer network monitoring tool to monitor and analyze network traffic; Use the ELK Stack log management tool to centrally collect, store, and analyze log information from various business systems; The audit data is encrypted and stored, and is encrypted using the AES encryption algorithm with a 1024-bit key length.

[0017] Preferably, the system further includes a system testing module, which is used to design test cases covering all functional points according to the system's requirement documents and business processes, including: Check the system's ability to handle abnormal inputs and situations with respect to the boundary values ​​of inputs and outputs; Use performance testing tools to simulate high-concurrency user access scenarios, gradually increase system load, detect the response time, throughput, and resource utilization indicators of the system under pressure, and determine the performance bottleneck of the system; Allow the system to run for a preset time under a predetermined load for several weeks to observe whether the system has memory leaks or data loss problems; Test the scalability of the system by increasing server resources or the number of users; Test whether the system can operate normally under different operating systems, browsers, and database environments; For interfaces integrated with other systems, test the compatibility of different versions of interfaces to ensure the correctness and stability of data interaction; Create hardware failures and software errors to check the fault tolerance of the system. During the operation of the system, check the consistency of data between different modules and different storage media.

[0018] Compared with the prior art, the present invention has the following beneficial effects: 1. The present invention breaks down business functions into multiple independently configurable microservice components, which can be freely matched with self-service components, and parameterizes elements such as business processes, rules and interfaces. Customers can adjust business logic and display effects by simply modifying parameters.

[0019] 2. The present invention uses a visual process designer, and customers can drag and connect various business nodes to quickly create automated business processes, realize the automated flow of processes such as order processing and contract approval, and the configured tasks can be automatically executed according to preset rules, reducing manual operations and improving business processing efficiency.

[0020] 3. The present invention presents configuration options and operations in a graphical interface. Customers complete business configuration through intuitive interface interaction and can preview configuration effects in real time. The system promptly feeds back the correctness of the configuration and possible problems, facilitating timely adjustments by customers.

[0021] 4. The present invention can be integrated with multiple data sources within the enterprise to achieve data sharing and intercommunication, ensuring that customers can obtain comprehensive and accurate data support when configuring their services. Through data encryption, access control, data backup and recovery and other technologies, the security and integrity of customer data during configuration and use are guaranteed.

[0022] 5. Based on the customer's historical configuration data and industry best practices, the present invention converts the customer's historical configuration data and industry configuration cases into a transaction database format, uses the Apriori algorithm to mine frequent item sets and association rules, and provides customers with reasonable configuration suggestions and solutions based on the association rules and with confidence as a reference, to help customers quickly complete the configuration. BRIEF DESCRIPTION OF THE DRAWINGS

[0023] Figure 1 A schematic diagram of the structure of a system for self-service for government and enterprise customers based on configuration provided by the present invention; Figure 2 A business flow chart of the government and enterprise business self-service portal provided by the present invention; Figure 3 A schematic diagram of the technical architecture of a system for configurable government and enterprise customer business self-service provided by the present invention. DETAILED DESCRIPTION

[0024] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present invention.

[0025] The present invention is further described in detail below in conjunction with the accompanying drawings.

[0026] like Figure 1-3 As shown, the embodiment of the present invention discloses a system for self-service of government and enterprise customer services based on configuration, and the system includes: The interface creation module 100 is used to create an adaptive page layout and develop an adaptive interface in a componentized manner; In the embodiment of the present invention, the interface creation module is specifically used for: Use the Bootstrap front-end framework and CSS's flexible box layout and grid layout to create adaptive page layouts; According to the characteristics of different display devices, choose different image formats and use HTML <picture>element and srcset attribute to load images of different resolutions according to the screen resolution and pixel density of different display devices; Using JavaScript framework Vue2.0, the adaptive interface is developed through componentization.

[0027] The microservice creation module 200 is used to divide the government and enterprise business self-service portal into multiple microservices according to functional requirements, and to perform comprehensive management of each microservice, including registration and discovery of each microservice, configuration information management, performance indicator monitoring, log recording and log management, as well as deployment, expansion and management of each microservice; In the embodiment of the present invention, the microservice creation module is specifically used for: Adopting the Spring Cloud backend microservice architecture, the government business self-service portal is divided into multiple microservices according to the functional requirements of the government business self-service portal; Use the Eureka service registration center to register and discover each microservice, so that each microservice can dynamically obtain each other's address and status; Use Spring Cloud Config configuration center to centrally manage the configuration information of each microservice; Use Grafana monitoring tools to monitor the performance indicators of microservices; Use the Log4j logging framework to log and manage each microservice; Use Docker containerization to deploy, expand, and manage each microservice; Establish a complete operation and maintenance system and formulate emergency plans.

[0028] The interface data formulation module 300 is used to formulate a unified interface layer and data model for each microservice; In the embodiment of the present invention, the interface data formulation module formulates a unified interface layer and data model for each microservice, including: Collect the interface requirements of each microservice and external system, clarify the scenarios, frequency, and data volume of data interaction, determine that each interface uses the HTTP protocol, specify the message format of JSON-formatted requests and responses, and unify the naming conventions and version number rules of each interface; Write interface test cases to test the functions, performance and security of each interface; Write interface documentation, including functional descriptions, request parameters, response parameters, and call examples of each interface; According to the business processes and data requirements of the government and enterprise customer self-service portal, we sorted out the core business entities and unified the data standards, which include encoding rules, data types, data lengths, and value ranges; Design the data model structure of each microservice based on the business analysis and data standards of the government and enterprise customer self-service portal, draw a data model diagram using data modeling tools, display data entities and relationships, and integrate the data models of each microservice; According to the actual business scenarios and data usage, the data model of each microservice is optimized for performance, indexes are added, and table structures are optimized.

[0029] The visual editing module 400 is used to provide a visual interface editing tool, including: providing visual components, providing various charts, graphs drawing and interactive functions, building a component library, providing a function of binding components with data sources, and optimizing the code and algorithm of the tool; In the embodiment of the present invention, the visual editing module provides a visual interface editing tool including: Adopt Vue.js front-end framework, cooperate with relevant UI libraries, and provide various visual components; For scenes that require graphics drawing and editing, the ECharts graphics rendering library is used to provide various charts and graphics drawing and interactive functions; Build a component library, perform visual drag-and-drop layout of components in the component library, and provide multiple layout modes and layout auxiliary functions. The component library includes basic components and composite components. Basic components include text boxes, drop-down boxes, buttons, and charts. Composite components include forms, navigation bars, and data tables. Multiple layout modes include flow layout and grid layout. Layout auxiliary functions include alignment and distribution. Provides the function of binding components to data sources, dynamically displays and updates data, and implements undo and redo functions; Use paging and lazy loading techniques to optimize the tool's code and algorithms, and reduce component loading and rendering time.

[0030] System integration module 500, used to integrate the system with other business systems within the government and enterprises, and establish a data sharing mechanism between the two systems; In the embodiment of the present invention, the system integration module is specifically used for: Integrate the system with other business systems within the government and enterprises, conduct a comprehensive assessment of the technical architecture, interface type, data format, and communication protocol of both systems, and analyze the technical difficulties and feasibility of the integration; Based on interface integration, a standard unified API interface is provided to achieve data interaction and function integration by calling the other party's interface, and establish a data sharing mechanism between the two systems; Through data synchronization tools, data can be shared and exchanged between different systems; Develop corresponding interfaces and message processing programs, and check the accuracy and completeness of data transmission and the correctness of functions through joint debugging tests; Based on the differences in data structures and semantics between different systems, data mapping relationships are established and data conversion programs are developed to ensure that data remains consistent and accurate during the integration process.

[0031] The business recommendation module 600 is used to recommend reasonable configuration suggestions and solutions to government and enterprise customers based on their historical configuration data, industry best practices and industry configuration cases.

[0032] In the embodiment of the present invention, the service recommendation module is specifically used for: Based on the historical configuration data and industry best practices of government and enterprise customers, the historical configuration data and industry configuration cases of government and enterprise customers are converted into transaction database format, and frequent item sets and association rules are mined through the Apriori algorithm. Based on the association rules and with confidence as a reference, reasonable configuration suggestions and solutions are provided to government and enterprise customers.

[0033] The system of the embodiment of the present invention further includes a communication module, which is used to establish a secure communication channel, including: Use the SSL encryption protocol to encrypt transmitted data, perform unified identity authentication and authorization management based on the user's roles and permissions in different systems, perform data desensitization, hide sensitive information when sharing data, and ensure the security and stability of the integration.

[0034] The system of the embodiment of the present invention also includes an audit module for establishing a secure audit mechanism covering user behavior, system operation and data access, including: Record the operation records of all users and administrators of the government and enterprise business self-service portal and the integrated government and enterprise internal business systems, record the user's login information and key business operation content. The user's login information includes login time, logout time and IP address. The key business operation content includes the addition, deletion, modification and query of data; Use Sniffer network monitoring tool to monitor and analyze network traffic; Use the ELK Stack log management tool to centrally collect, store, and analyze log information from various business systems; The audit data is encrypted and stored, and the AES encryption algorithm with a 1024-bit key is used to encrypt the audit data.

[0035] The system of the embodiment of the present invention also includes a system testing module, which is used to design test cases covering all functional points according to the system's requirement documents and business processes, including: Based on the boundary values ​​of input and output, check the system's ability to handle abnormal input and abnormal situations; Use performance testing tools to simulate high-concurrency user access scenarios, gradually increase system load, test the system's response time, throughput, and resource utilization indicators under pressure, and identify system performance bottlenecks; Run the system under a predetermined load for a preset time for several weeks to observe whether the system has memory leaks or data loss issues; Test the scalability of the system by increasing server resources or the number of users; Test whether the system can run normally under different operating systems, browsers, and database environments; For interfaces integrated with other systems, test the compatibility of different versions of interfaces to ensure the correctness and stability of data interaction; Create hardware failures and software errors to check the system's fault tolerance. During system operation, check the consistency of data between different modules and different storage media.

[0036] like Figure 2 As shown, the embodiment of the present invention also provides a business flow chart of the government and enterprise business self-service portal used by this system. In the system of a provincial government and enterprise self-service portal, user permissions are accurately set through configuration. According to the different positions and responsibilities within the government and enterprise customers, the functional modules and data ranges that each user can access are configured in detail to prevent data leakage and illegal access. By configuring interface parameters and data mapping rules, data sharing and business collaboration can be easily achieved, breaking information islands and effectively integrating resources between various systems. Through a configured approach, the basic framework of the government and enterprise customer self-service portal can be quickly built. Compared with traditional development methods, a lot of code writing time is reduced, and the initial construction of the portal can be completed in a short time, allowing the project to go online faster. When the business needs of government and enterprise customers change, such as the need to add new service functions or change the interface layout, developers can make modifications through simple configuration operations without having to rewrite a lot of code like non-configured methods, greatly shortening the development cycle.

[0037] Compared with the prior art, the present invention has the following advantages: The configurable self-service system reduces the reliance on a large number of professional technicians. Business personnel can complete system adjustments through simple configuration, reducing labor costs. The configurable self-service portal can serve as a unified entrance to integrate and integrate the resources of various systems, avoid duplication of construction and waste of resources, achieve optimal resource allocation, and improve resource utilization.

[0038] Through configuration, we can quickly customize personalized service interfaces and processes according to different user needs and business scenarios, achieve rapid response and accurate push of services, improve service efficiency and quality, and enhance user satisfaction. We can quickly configure and modify according to the needs of organizational changes and business adjustments, without the need for extensive code development and system reconstruction, reducing system maintenance costs and risks.

[0039] Digital transformation is an inevitable trend in the development of government and enterprises. As an important carrier of digital services, self-service systems help enterprises realize the digitization and dataization of business processes and provide support for data analysis and decision-making. Integrating with other digital systems can form a complete digital ecosystem and enhance the overall digital level and competitiveness of enterprises.

[0040] The above are only preferred embodiments of the present invention and are not intended to limit the present invention. For those skilled in the art, the present invention may have various modifications and variations. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention shall be included in the protection scope of the present invention.< / picture> < / picture>

Claims

1. A system for self-service of government and enterprise customers based on configuration, characterized in that: The system comprises: The interface creation module is used to create adaptive page layouts and develop adaptive interfaces in a componentized way; The microservice creation module is used to divide the government and enterprise business self-service portal into multiple microservices according to functional requirements, and to perform comprehensive management of each microservice, including registration and discovery of each microservice, configuration information management, performance indicator monitoring, log recording and log management, as well as deployment, expansion and management of each microservice; The interface data formulation module is used to formulate a unified interface layer and data model for each microservice; Visual editing module, used to provide visual interface editing tools, including: providing visual components, providing various charts, graphics drawing and interactive functions, building component libraries, providing functions for binding components to data sources, and optimizing tool codes and algorithms; System integration module, used to integrate the system with other business systems within the government and enterprises, and establish a data sharing mechanism between the two systems; The business recommendation module is used to recommend reasonable configuration suggestions and solutions to government and enterprise customers based on their historical configuration data, industry best practices and industry configuration cases.

2. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The interface creation module is specifically used for: Use the Bootstrap front-end framework and CSS's flexible box layout and grid layout to create adaptive page layouts; According to the characteristics of different display devices, choose different image formats and use HTML <picture> element and srcset attribute to load images of different resolutions according to the screen resolution and pixel density of different display devices;< / picture> Using JavaScript framework Vue2.0, the adaptive interface is developed through componentization.

3. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The microservice creation module is specifically used for: Adopting the Spring Cloud backend microservice architecture, the government and enterprise business self-service portal is divided into multiple microservices according to the functional requirements of the government and enterprise business self-service portal; Use the Eureka service registration center to register and discover each microservice, so that each microservice can dynamically obtain each other's address and status; Use Spring Cloud Config configuration center to centrally manage the configuration information of each microservice; Use Grafana monitoring tools to monitor the performance indicators of microservices; Use the Log4j logging framework to log and manage each microservice; Use Docker containerization to deploy, expand, and manage each microservice; Establish a complete operation and maintenance system and formulate emergency plans.

4. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The interface data formulation module formulates a unified interface layer and data model for each microservice, including: Collect the interface requirements of each microservice and external system, clarify the scenarios, frequency, and data volume of data interaction, determine that each interface uses the HTTP protocol, specify the message format of JSON-formatted requests and responses, and unify the naming conventions and version number rules of each interface; Write interface test cases to test the functions, performance and security of each interface; Write interface documentation, including functional descriptions, request parameters, response parameters, and call examples of each interface; According to the business processes and data requirements of the government and enterprise customer self-service portal, core business entities are sorted out and data standards are unified. The data standards include encoding rules, data types, data lengths, and value ranges; According to the business analysis of the government and enterprise customer self-service portal and the data standards, the structure of the data model of each microservice is designed, and a data model diagram is drawn using a data modeling tool to display data entities and relationships, and the data models of each microservice are integrated; According to the actual business scenarios and data usage, the data model of each microservice is optimized for performance, indexes are added, and table structures are optimized.

5. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The visual editing module provides visual interface editing tools including: Adopt Vue.js front-end framework, cooperate with relevant UI libraries, and provide various visual components; For scenes that require graphics drawing and editing, the ECharts graphics rendering library is used to provide various charts and graphics drawing and interactive functions; Build a component library, perform visual drag-and-drop layout of the components in the component library, and provide multiple layout modes and layout auxiliary functions. The component library includes basic components and composite components. The basic components include text boxes, drop-down boxes, buttons, and charts. The composite components include forms, navigation bars, and data tables. The multiple layout modes include flow layout and grid layout. The layout auxiliary functions include alignment and distribution. Provides the function of binding components to data sources, dynamically displays and updates data, and implements undo and redo functions; Paging and lazy loading techniques are used to optimize the tool's code and algorithms, thereby reducing the loading time and rendering time of the components.

6. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The system integration module is specifically used for: Integrate the system with other business systems within the government and enterprises, conduct a comprehensive assessment of the technical architecture, interface type, data format, and communication protocol of both systems, and analyze the technical difficulties and feasibility of the integration; Based on interface integration, a standard unified API interface is provided to achieve data interaction and function integration by calling the other party's interface, and establish a data sharing mechanism between the two systems; Through data synchronization tools, data can be shared and exchanged between different systems; Develop corresponding interfaces and message processing programs, and check the accuracy and completeness of data transmission and the correctness of functions through joint debugging tests; Based on the differences in data structures and semantics between different systems, data mapping relationships are established and data conversion programs are developed to ensure that data remains consistent and accurate during the integration process.

7. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The business recommendation module is specifically used for: Based on the historical configuration data and industry best practices of government and enterprise customers, the historical configuration data and industry configuration cases of the government and enterprise customers are converted into a transaction database format, and frequent item sets and association rules are mined through the Apriori algorithm. Based on the association rules and with confidence as a reference, reasonable configuration suggestions and solutions are provided to the government and enterprise customers.

8. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The system also includes a communication module for establishing a secure communication channel, including: Use the SSL encryption protocol to encrypt transmitted data, perform unified identity authentication and authorization management based on the user's roles and permissions in different systems, perform data desensitization, hide sensitive information when sharing data, and ensure the security and stability of the integration.

9. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The system also includes an audit module for establishing a secure audit mechanism covering user behavior, system operation and data access, including: Record the operation records of all users and administrators of the government and enterprise business self-service portal and the integrated government and enterprise internal business systems, record the user's login information and key business operation content, the user's login information includes login time, logout time and IP address, and the key business operation content includes data addition, deletion, modification and query operation content; Use Sniffer network monitoring tool to monitor and analyze network traffic; Use the ELK Stack log management tool to centrally collect, store, and analyze log information from various business systems; The audit data is encrypted and stored, and is encrypted using the AES encryption algorithm with a 1024-bit key length.

10. The system for self-service for government and enterprise customers based on configuration according to claim 1 is characterized in that: The system also includes a system testing module, which is used to design test cases covering all functional points according to the system's requirement documents and business processes, including: Check the system's ability to handle abnormal inputs and situations with respect to the boundary values ​​of inputs and outputs; Use performance testing tools to simulate high-concurrency user access scenarios, gradually increase system load, detect the response time, throughput, and resource utilization indicators of the system under pressure, and determine the performance bottleneck of the system; Allow the system to run for a preset time under a predetermined load for several weeks to observe whether the system has memory leaks or data loss problems; Test the scalability of the system by increasing server resources or the number of users; Test whether the system can operate normally under different operating systems, browsers, and database environments; For interfaces integrated with other systems, test the compatibility of different versions of interfaces to ensure the correctness and stability of data interaction; Create hardware failures and software errors to check the fault tolerance of the system. During the operation of the system, check the consistency of data between different modules and different storage media.

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