Power supply service grid cloud telephone mobile terminal application system

Abstract

The invention belongs to the technical field of network telephones, and particularly relates to a power supply service grid cloud telephone mobile terminal application system, which comprises a client and a grid member terminal, a cloud platform is arranged between the client and the grid member terminal, and the cloud platform is used for virtualizing a call number between the client and the grid member terminal. The call content between the client and the grid member terminal is recorded and analyzed in real time, and the missed call between the client and the grid member terminal is reminded in real time. According to the invention, the power supply service grid cloud telephone mobile terminal enables a grid member to use a virtual dialing module to make a call through a cloud platform telephone function; calling information details such as incoming calls, outgoing calls and missed calls are checked; inquiring incoming and outgoing call records of the user; the functions of warning and reminding that the grid members do not answer the messages, automatically replying the grid members who do not answer the messages, and prompting that the messages are replied are realized; and the functions of generating work orders and pushing business cards of the grid members according to recording contents of the grid members and the users are supported.

Description

Technical Field

[0001] The present invention belongs to the technical field of Internet telephones, and in particular relates to a power supply service grid cloud telephone mobile terminal application system. Background Art

[0002] In the power supply service system, the area is divided into grids and a number of grid workers are set up. The grid workers serve as customer service personnel and provide power supply services through the call system. However, in the existing power supply call service system, customers use physical phones to make calls, which is very easy to leak customer information. At the same time, the call content and call records cannot be recorded. When the grid worker fails to answer the call in time, it is impossible to issue a warning in time. For this reason, we propose a power supply service grid cloud phone mobile application system. Summary of the invention

[0003] The purpose of the present invention is to provide a power supply service grid cloud phone mobile application system, which can supply power service grid cloud phone mobile terminal so that grid workers can use the virtual dialing module to make calls through the cloud phone function; view call information details such as incoming, outgoing, and missed calls; query the user's incoming and outgoing call records; and realize the grid worker's missed call alarm reminder, grid worker's missed text message automatic reply, and call-back reminder functions; support the generation of work orders based on the recording content of the grid worker and the user, and the grid worker business card push function.

[0004] The technical solution adopted by the present invention is as follows:

[0005] The power supply service grid cloud phone mobile application system includes a client and a grid worker terminal. A cloud platform is provided between the client and the grid worker terminal. The cloud platform is used to virtualize the call numbers between the client and the grid worker terminal, record and analyze the call contents between the client and the grid worker terminal in real time, and provide real-time reminders for missed calls between the client and the grid worker terminal.

[0006] Preferably, a virtual number pool, a data storage module, a work order generation module and a missed call reminder module are provided inside the cloud platform.

[0007] Preferably, the virtual number pool stores a number of virtual numbers, each of the grid members has a grid member real number WSi, where i is the grid member number, and each of the clients has a client real number KHSj, where j is the client number.

[0008] Preferably, when the grid worker makes a call to the client, he first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses the virtual number as the virtual number of the current real mobile phone number, and calls the client through the virtual number. At the same time, a grid worker real number timetable is established. The grid worker real number timetable is used to record the virtual numbers corresponding to each grid worker's real number at different time ends, as well as the customer's real number dialed by the virtual number at the corresponding time, and also records the recording content.

[0009] Preferably, when the client makes a call to the grid element end, it first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses the virtual number as the virtual number of the current customer's real mobile phone number, and calls the grid element end through the virtual number, and establishes a virtual number timetable, which records the customer's real number corresponding to the virtual number at different time ends and the call recording content.

[0010] Preferably, the data storage module is used to store the grid worker's real number schedule and the virtual number schedule. The work order generation module identifies the voice content within the grid worker's real number schedule and the virtual number schedule. The work order generation module generates work order information according to the voice content. After the generated work order information is manually confirmed by the grid worker, the final work order information is generated.

[0011] Preferably, a missed call reminder unit is provided inside the cloud platform, and the missed call reminder unit is used for SMS reminders of missed calls between the client and the grid member terminal.

[0012] The technical effects achieved by the present invention are:

[0013] In the present invention, a client and a grid worker end are set up, and a cloud platform is provided between the client and the grid worker end. The cloud platform is used to virtualize the call number between the client and the grid worker end, record and analyze the call content between the client and the grid worker end in real time, and provide real-time reminders for missed calls between the client and the grid worker end.

[0014] In the present invention, the power service grid cloud phone mobile terminal can enable grid workers to use the virtual dialing module through the cloud platform phone function to make calls; view call information details such as incoming, outgoing, and missed calls; query the user's incoming and outgoing call records; and realize the grid worker's missed alarm reminder, grid worker's missed SMS automatic reply, and call-back reminder functions; support the generation of work orders based on the recording content of the grid worker and the user, and the grid worker's business card push function. BRIEF DESCRIPTION OF THE DRAWINGS

[0015] Figure 1It is a system block diagram of the power supply service grid cloud phone mobile terminal application system of the present invention;

[0016] Figure 2 It is a system block diagram of the cloud platform in the power supply service grid cloud phone mobile terminal application system of the present invention;

[0017] Figure 3 It is a system block diagram of a data storage module in the power supply service grid cloud phone mobile terminal application system of the present invention. DETAILED DESCRIPTION

[0018] In order to make the purpose and advantages of the present invention more clearly understood, the present invention is specifically described below in conjunction with embodiments. It should be understood that the following text is only used to describe one or several specific embodiments of the present invention, and does not strictly limit the scope of protection of the specific claims of the present invention.

[0019] like Figure 1-3 As shown, the power supply service grid cloud phone mobile application system includes a client and a grid worker end. A cloud platform is set between the client and the grid worker end. The cloud platform is used to virtualize the call numbers between the client and the grid worker end, record and analyze the call contents between the client and the grid worker end in real time, and provide real-time reminders for missed calls between the client and the grid worker end.

[0020] In the present invention, the power service grid cloud phone mobile terminal can enable grid workers to use the virtual dialing module through the cloud platform phone function to make calls; view call information details such as incoming, outgoing, and missed calls; query the user's incoming and outgoing call records; and realize the grid worker's missed alarm reminder, grid worker's missed SMS automatic reply, and call-back reminder functions; support the generation of work orders based on the recording content of the grid worker and the user, and the grid worker's business card push function.

[0021] like Figure 1-3 As shown, the cloud platform is internally provided with a virtual number pool, a data storage module, a work order generation module and a missed call reminder module; specifically, the virtual number pool stores a number of virtual numbers, and the data storage module stores the grid workers' real number schedule and the virtual number schedule in real time by establishing a database. The real-time data storage module is also used to view the contents of the grid workers' real number schedule and the virtual number schedule through the database to query call records.

[0022] The virtual number pool stores a number of virtual numbers. Each grid worker has a real grid worker number WSi, where i is the grid worker number. Each client has a real customer number KHSj, where j is the client number.

[0023] like Figure 1-3As shown, for example, there are ten grid members in an area, and the real numbers of the ten grid members are WS1, WS2, ..., WS10; it should be added that the WS1, WS2, ..., WS10 here all have real numbers at the end; similarly, each client has a customer real number KHSj, where j specifically represents the client's State Grid user number, and the customer real number KHSj all has a real number at the end.

[0024] like Figure 1-3 As shown, when a grid worker makes a call to a client, he first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses this virtual number as the virtual number of the current real mobile phone number, and calls the client through this virtual number. At the same time, a grid worker real number timetable is established. The grid worker real number timetable is used to record the virtual numbers corresponding to each grid worker's real number at different time ends, as well as the customer's real number dialed by the virtual number at the corresponding time, and also records the recording content.

[0025] In actual use, by establishing a virtual number pool, when making two-way calls, the virtual numbers in the virtual number pool can be directly traversed and called, making two-way calls more secure and more private.

[0026] like Figure 1-3 As shown, when the client makes a call to the grid element end, it first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses this virtual number as the virtual number of the current customer's real mobile phone number, and calls the grid element end through the virtual number, and establishes a virtual number timetable. The virtual number timetable records the customer's real number corresponding to the virtual number at different time ends and the call recording content.

[0027] It must be said that in the present invention, by establishing a timetable of real numbers of grid members and virtual numbers, and storing data in two tables, it is more convenient to query call records and call contents, making it more convenient to query call records and call contents while ensuring privacy using virtual numbers.

[0028] like Figure 1-3 As shown, the data storage module is used to store the grid worker's real number schedule and virtual number schedule. The work order generation module identifies the voice content within the grid worker's real number schedule and virtual number schedule. The work order generation module generates work order information based on the voice content. The generated work order information is manually confirmed by the grid worker to generate the final work order information.

[0029] In the present invention, a work order generation module is set up and used to automatically generate work orders. Only manual confirmation by the grid worker is required to generate the final work order, which greatly improves the speed and efficiency of generating work orders.

[0030] like Figure 1-3 As shown, a missed call reminder unit is provided inside the cloud platform, and the missed call reminder unit is used for SMS reminders of missed calls between the client and the grid worker.

[0031] By setting up a missed call reminder unit, the missed call reminder unit is also used to push the business card of the grid worker.

[0032] like Figure 1-3 As shown, the working principle of the present invention is:

[0033] When a grid worker makes a call to a client, firstly, a virtual number that is not being answered is randomly traversed in the virtual number pool, and the virtual number is used as the virtual number of the current real mobile phone number, and the client is called through the virtual number, and a grid worker real number timetable is established at the same time. The grid worker real number timetable is used to record the virtual number corresponding to each grid worker's real number at different time ends, and the customer's real number dialed at the corresponding time by the virtual number, and the recording content is also recorded; when the client makes a call to the grid end, firstly, a virtual number that is not being answered is randomly traversed in the virtual number pool, and the virtual number is used as the virtual number of the current customer's real mobile phone number, and the grid end is called through the virtual number, and a virtual number timetable is established, and the virtual number timetable records the customer's real number corresponding to the virtual number in different time periods and the call recording content; the data storage module is used to store the grid worker's real number timetable and the virtual number timetable, and the work order generation module identifies the voice content in the grid worker's real number timetable and the virtual number timetable, and the work order generation module generates work order information according to the voice content. After the generated work order information is manually confirmed by the grid worker end, the final work order information is generated.

[0034] The above is only a preferred embodiment of the present invention. It should be noted that, for those skilled in the art, several improvements and modifications can be made without departing from the principles of the present invention, and these improvements and modifications should also be considered as the protection scope of the present invention. The structures, devices and operating methods not specifically described and explained in the present invention shall be implemented according to the conventional means in the art unless otherwise specified and limited.

Claims

1. Power supply service grid cloud phone mobile application system, characterized by: It includes a client and a grid worker end, and a cloud platform is arranged between the client and the grid worker end. The cloud platform is used to virtualize the call number between the client and the grid worker end, to record and analyze the call content between the client and the grid worker end in real time, and to provide real-time reminders for missed calls between the client and the grid worker end.

2. The power supply service grid cloud phone mobile terminal application system according to claim 1 is characterized by: The cloud platform is internally provided with a virtual number pool, a data storage module, a work order generation module and a missed call reminder module.

3. The power supply service grid cloud phone mobile terminal application system according to claim 1, characterized in that: The virtual number pool stores a number of virtual numbers, each of the grid members has a real grid member number WSi, where i is the grid member number, and each of the clients has a real client number KHSj, where j is the client number.

4. The power supply service grid cloud phone mobile terminal application system according to claim 1, characterized in that: When the grid worker makes a call to the client, he first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses the virtual number as the virtual number of the current real mobile phone number. A call is made with the client through the virtual number, and a grid worker real number timetable is established. The grid worker real number timetable is used to record the virtual numbers corresponding to each grid worker's real number at different time ends, as well as the customer's real number dialed at the corresponding time by the virtual number, and also records the recording content.

5. The power supply service grid cloud phone mobile terminal application system according to claim 1, characterized in that: When the client makes a call to the grid element end, it first randomly traverses a virtual number that is not being answered in the virtual number pool, and then uses this virtual number as the virtual number of the current customer's real mobile phone number, and calls the grid element end through the virtual number, and establishes a virtual number timetable. The virtual number timetable records the customer's real number corresponding to the virtual number at different time ends and the call recording content.

6. The power supply service grid cloud phone mobile terminal application system according to claim 1, characterized in that: The data storage module is used to store the grid worker's real number schedule and the virtual number schedule. The work order generation module identifies the voice content within the grid worker's real number schedule and the virtual number schedule. The work order generation module generates work order information based on the voice content. After the generated work order information is manually confirmed by the grid worker, the final work order information is generated.

7. The power supply service grid cloud phone mobile terminal application system according to claim 1, characterized in that: A missed call reminder unit is provided inside the cloud platform, and the missed call reminder unit is used for SMS reminders of missed calls between the client and the grid member terminal.

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