Intelligent maintenance method and equipment

Abstract

The invention provides an intelligent maintenance method and equipment, and the method relates to the field of equipment operation and maintenance, and the intelligent maintenance method comprises the steps that first intelligent maintenance equipment obtains multiple pieces of work order information, and each piece of work order information in the multiple pieces of work order information comprises an identifier of overhauled equipment and a fault type of the overhauled equipment; and according to each piece of work order information in the plurality of pieces of work order information, respectively overhauling the plurality of pieces of overhauled equipment included in the plurality of pieces of work order information. By adopting the method provided by the invention, automatic detection and maintenance of the overhauled equipment can be realized, the maintenance efficiency and accuracy are improved, and the operation and maintenance cost is reduced.

Description

Technical Field

[0001] The present application relates to the field of equipment operation and maintenance, and in particular to an intelligent maintenance method and equipment. Background Art

[0002] With the development of intelligent informatization, unmanned and intelligent services in urban rail transit have become a highlight of everyone's attention.

[0003] There are many automated equipment stored at various transportation points or stations on the transportation track, such as automatic ticket vending machines, automatic ticket checking machines, etc. For the operation and maintenance of these equipment, people usually go to various transportation points or stations on site to manually inspect these equipment, and manually debug and configure these equipment one by one, which results in high operation and maintenance costs and low efficiency. Summary of the invention

[0004] The present application provides an intelligent maintenance method and equipment. By adopting the method of the present application, automatic detection and maintenance of the equipment to be maintained can be achieved. For a large number of equipment to be maintained, the maintenance efficiency and accuracy are improved, and the operation and maintenance costs are reduced.

[0005] In a first aspect, the present application provides an intelligent maintenance method, comprising: a first intelligent maintenance device obtains multiple work order information, each work order information in the multiple work order information includes an identification of the device being maintained and a fault type of the device being maintained; and according to each work order information in the multiple work order information, the multiple devices being maintained included in the multiple work order information are respectively maintained.

[0006] By adopting the intelligent maintenance method of the present application, automatic detection and maintenance of the equipment being repaired can be achieved. For a large number of equipment being repaired, the method of the present application can reduce operation and maintenance costs and improve maintenance efficiency and accuracy.

[0007] Based on the first aspect, in a possible implementation, each work order information also includes the location of the equipment to be repaired. Before repairing the multiple equipment to be repaired included in the multiple work order information according to each work order information in the multiple work order information, the method also includes: determining the priority of the multiple equipment to be repaired included in the multiple work order information, and the priority is determined according to the fault type of the equipment to be repaired and / or the location of the equipment to be repaired; accordingly, repairing the multiple equipment to be repaired included in the multiple work order information according to each work order information in the multiple work order information includes: repairing the multiple equipment to be repaired in sequence according to the priorities of the multiple equipment to be repaired.

[0008] Determine the priority of each device under maintenance, and repair each device under maintenance in turn according to the priority, minimize the impact caused by the failure of the device under maintenance, and meet the user's needs as much as possible.

[0009] Based on the first aspect, in a possible implementation, the sequentially inspecting the multiple devices to be inspected includes: determining an inspection route according to a position of each device to be inspected among the multiple devices to be inspected; and sequentially inspecting the multiple devices to be inspected according to the inspection route.

[0010] Based on the first aspect, in a possible implementation, the method further includes: when the first intelligent maintenance device detects the second intelligent maintenance device, the first intelligent maintenance device shares the multiple work order information with the second intelligent maintenance device, so that the second intelligent maintenance device and the first intelligent maintenance device jointly process the multiple work order information.

[0011] By implementing the embodiments of the present application, available intelligent maintenance equipment can be reasonably utilized to improve maintenance efficiency.

[0012] Based on the first aspect, in a possible implementation, repairing the repaired equipment includes:

[0013] Determining the language supported by the device under maintenance;

[0014] Determining configuration parameters according to the fault type and current operating parameters of the equipment under maintenance;

[0015] According to the configuration parameters, the device under maintenance is maintained using a language supported by the device under maintenance.

[0016] Based on the first aspect, in a possible implementation manner, the method further includes:

[0017] Obtaining the operating status data and log information of the equipment under maintenance, and predicting the health status of the equipment under maintenance;

[0018] If the health condition of the device under maintenance is lower than a threshold, the device under maintenance is maintained.

[0019] In a second aspect, the present application provides an intelligent maintenance device, comprising a memory and a processor, wherein the memory is used to store instructions, and the processor is used to execute the instructions stored in the memory to implement the method described in the above-mentioned first aspect and any possible implementation method of the first aspect.

[0020] In a third aspect, the present application provides a computer storage medium comprising program instructions, which, when executed by a computer, enables the computer to implement the method described in the first aspect and any possible implementation of the first aspect.

[0021] In a fourth aspect, the present application provides a computer program product, comprising program instructions, which, when executed by a computer, enable the computer to implement the method described in the above-mentioned first aspect and any possible implementation manner of the first aspect. BRIEF DESCRIPTION OF THE DRAWINGS

[0022] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the background technology, the drawings required for use in the embodiments of the present application or the background technology will be described below.

[0023] Figure 1 A schematic diagram of a system architecture provided for this application;

[0024] Figure 2 A functional structure diagram of an intelligent maintenance device provided for this application;

[0025] Figure 3 A flowchart of an intelligent maintenance method provided in this application;

[0026] Figure 4 A flowchart of an intelligent maintenance method provided in this application;

[0027] Figure 5 A schematic diagram of a scenario provided for this application;

[0028] Figure 6 A structural diagram of an intelligent maintenance device provided for this application;

[0029] Figure 7 A schematic diagram of the structure of an intelligent maintenance device 600 provided in this application. DETAILED DESCRIPTION

[0030] The embodiments of the present application are described below in conjunction with the drawings in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, rather than all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without making creative work are within the scope of protection of this application.

[0031] It should be noted that the terms used in the embodiments of the present application are only for the purpose of describing specific embodiments, and are not intended to limit the present application. The singular forms of "a", "said" and "the" used in the embodiments of the present application and the appended claims are also intended to include plural forms, unless the context clearly indicates other meanings. It should also be understood that the term "and / or" used herein refers to and includes any or all possible combinations of one or more associated listed items.

[0032] It should be noted that when used in this specification and the appended claims, the terms "comprises" and any of their variations are intended to cover non-exclusive inclusions. For example, a system, product or device including a series of units / devices is not limited to the listed units / devices, but may optionally include units / devices not listed, or may also optionally include other units / devices inherent to these products or devices.

[0033] It will also be understood that the term “if” may be interpreted as “when” or “upon” or “in response to determining” or “in response to detecting” or “in the event of…” depending on the context.

[0034] See also Figure 1 , Figure 1 A system architecture diagram provided for this application, the system includes an intelligent operation and maintenance management platform, intelligent maintenance equipment and at least one device to be maintained.

[0035] The intelligent operation and maintenance management platform is the background for operating, maintaining and managing intelligent maintenance equipment and the equipment being maintained. The intelligent operation and maintenance management platform is used to issue multiple work order information to the intelligent maintenance equipment. Each work order information includes the identification of the equipment being maintained and the fault type of the equipment being maintained. Among them, multiple work order information is generated by the intelligent operation and maintenance management platform based on the information reported by the intelligent maintenance equipment and the equipment being maintained. During the inspection process, if the intelligent maintenance equipment finds that the equipment being maintained has a fault, it will report the information of the faulty equipment being maintained to the intelligent operation and maintenance management platform, such as the identification of the equipment being maintained and the fault type. Optionally, the equipment being maintained can also report fault information by itself, including information such as the identification and fault type of its own equipment.

[0036] Intelligent maintenance equipment, also known as artificial intelligence maintenance equipment or artificial intelligence operation and maintenance equipment (AIOMD), is used to receive multiple work order information sent by the intelligent operation and maintenance management platform. During the inspection process, if the intelligent maintenance equipment is found to have a fault in the equipment being maintained, it will also generate work order information based on the information of the faulty equipment being maintained and add it to its own work order pool. The intelligent maintenance equipment is also used to perform maintenance on the equipment being maintained included in each work order information according to each work order information in the work order pool.

[0037] The equipment under maintenance may be, for example, an automatic / semi-automatic ticket vending machine, an automatic / semi-automatic ticket checking machine, etc., or other equipment, which is not limited in this application.

[0038] See also Figure 2 , Figure 2 This is a functional structure diagram of an intelligent maintenance device provided in this application. The intelligent maintenance device includes an operation language unit, a main control unit, a maintenance point positioning unit, a monitoring unit, a parameter unit, a communication unit, an execution maintenance queue unit, a fault prediction unit, and an autonomous learning unit. The functions of each unit are introduced below.

[0039] The operating language unit is used to determine the language supported by the device under maintenance according to the operating system of the device under maintenance and the fault type of the device under maintenance, and to use the language supported by the device under maintenance to perform maintenance on the device under maintenance. It can be understood that different devices under maintenance use different operating systems. For example, some devices under maintenance use the Windows operating system, some use the Linux operating system, and some use the Ubuntu system. The fault types of different devices under maintenance may also be different, and the fault types may include hardware faults, software faults, battery faults, etc. Hardware faults may be problems with the connection of the communication line, such as poor contact of the interface of the communication line, or problems with the communication line itself. Hardware faults may also be faults of a certain device on the main control board, etc.; software faults may be faults of a certain application on the device under maintenance, etc.; battery faults may be battery failure or battery damage, etc. The intelligent maintenance device supports multiple languages, and can determine the script language used for detection and maintenance of the device under maintenance according to the operating system and fault type of the device under maintenance, such as Python language, C++ language, etc.

[0040] The main control unit is responsible for the entire logical control function of the equipment under maintenance. It is used to control other units in the equipment under maintenance, including the operating language unit, maintenance point positioning unit, monitoring unit, parameter unit, communication unit, maintenance queue unit, fault prediction unit, and autonomous learning unit.

[0041] The maintenance point positioning unit is used to determine the route according to the location of the equipment under maintenance. The intelligent maintenance equipment is pre-installed with a map of the location of the equipment under maintenance. The maintenance point positioning unit in the intelligent maintenance equipment determines the route according to the location of the intelligent maintenance equipment itself and the location of the equipment under maintenance. The intelligent maintenance equipment goes to the equipment under maintenance according to the determined route. Among them, the location of the equipment under maintenance is carried in the work order information, and the intelligent maintenance equipment obtains the location of the equipment under maintenance from the work order.

[0042] The monitoring unit can be used to monitor the maintenance process of the intelligent maintenance equipment on the equipment being maintained. It can be understood that a monitoring camera is provided on the intelligent maintenance equipment, and the monitoring unit is used to record the maintenance process of the equipment being maintained through the monitoring camera. Optionally, the intelligent operation and maintenance management platform can also remotely monitor the maintenance process of the equipment being maintained through the monitoring camera.

[0043] The parameter unit is used to determine the configuration parameters according to the current operating parameters of the detected device, and the configuration parameters are used to be configured on the device under maintenance, wherein the current operating parameters of the device under maintenance are obtained by the intelligent maintenance device from the device under maintenance.

[0044] The communication unit is used for communication connection between the intelligent maintenance equipment and the equipment being maintained. The intelligent maintenance equipment and the equipment being maintained can be connected via a wired connection or a wireless connection. The wireless connection includes any one of WiFi, network cable, Bluetooth, etc.

[0045] The maintenance queue unit is executed to determine the priority of multiple devices under maintenance included in multiple work orders. In one implementation, the priority of each device under maintenance can be determined according to the location of each device under maintenance. For example, the priority is determined by the distance from the intelligent maintenance device. The closest device to the intelligent maintenance device has the highest priority, the next closest device has the second highest priority, and the farthest device from the intelligent maintenance device has the lowest priority. In another implementation, the priority of each device under maintenance can be determined according to the fault type of multiple devices under maintenance. For example, if a certain fault type requires a longer time to repair, the priority of the device under maintenance is lower, and if a certain fault type requires a shorter time to repair, the priority of the device under maintenance is higher. In another implementation, the priority of each device under maintenance can be determined based on the fault types of multiple devices under maintenance and their corresponding locations. For example, in the location where the intelligent maintenance equipment is located, there are two faulty devices under maintenance. The first device under maintenance is closer to the intelligent maintenance equipment, but it takes a long time to repair its fault. The second device under maintenance is farther from the intelligent maintenance equipment, but it takes a shorter time to repair its fault. In this case, the priority of the second device under maintenance is higher, and the priority of the first device under maintenance is lower. The method for determining the priority of the device under maintenance can also be other methods, which are not limited in this application.

[0046] The fault prediction unit is used to predict the health status of the device under maintenance based on one or more of the appearance of the device under maintenance, the operating status data of the device under maintenance, and the log information. For example, based on the appearance of the device under maintenance, determine / predict whether the device under maintenance has a connection problem. For another example, based on the operating status data and log information of the device under maintenance, determine / predict whether the device under maintenance has a software problem. The operating status data includes processor occupancy and memory occupancy. When the health status of the device under maintenance is predicted to be lower than the set threshold, the device under maintenance is repaired.

[0047] The autonomous learning unit is used to perform reinforcement learning through historical data. For example, the time consumed to solve the fault problems of the equipment under repair in each work order in the work order pool is predicted based on historical data, where the historical data includes the time consumed to repair faults of different fault types. The autonomous learning unit is also used to learn other capabilities, which are not introduced here one by one.

[0048] The various functional units in the intelligent maintenance equipment are divided according to their functions. In practical applications, they can be divided according to other methods. The intelligent maintenance equipment can be divided into a greater or lesser number of units or modules.

[0049] based on Figure 1 The system described and Figure 2The intelligent maintenance device described herein provides an intelligent maintenance method. Figure 3 , Figure 3 A flow chart of an intelligent maintenance method provided in the present application, the method includes but is not limited to the description of the following contents.

[0050] S301. A first intelligent maintenance device obtains a plurality of work order information, wherein each work order information includes an identification of a device to be maintained and a fault type of the device to be maintained.

[0051] In one implementation, the intelligent operation and maintenance management platform sends multiple work order information to the first intelligent maintenance device, and correspondingly, the first intelligent maintenance device receives multiple work order information sent by the intelligent operation and maintenance management platform. Among them, the multiple work order information can be generated by the intelligent operation and maintenance management platform based on the information reported by the intelligent maintenance device and the device being maintained. During the inspection process, if the intelligent maintenance device finds that the device being maintained has a fault, it will report the information of the faulty device being maintained to the intelligent operation and maintenance management platform, such as the identification of the device being maintained and the type of fault. The device being maintained can also report fault information by itself, including information such as the identification and fault type of its own device.

[0052] In one implementation, during the inspection process, if the first intelligent maintenance device finds that a certain device under maintenance also has a fault, but the device under maintenance is not under the jurisdiction of the intelligent operation and maintenance management platform, the first intelligent maintenance device can also generate work order information based on the fault problem of the device under maintenance and add the work order information to its own work order pool.

[0053] The identifier of the device under maintenance may be the name of the device under maintenance, or may be an ID, or may be other information that can identify the device under maintenance.

[0054] Regarding the fault type, please refer to the description of the relevant content above, which will not be elaborated here.

[0055] S302: According to each work order information in the plurality of work order information, respectively repair the plurality of repaired devices included in the plurality of work order information.

[0056] According to the identification and fault type of the device to be repaired in each work order information, multiple devices to be repaired in multiple work order information are repaired respectively. Specifically, the current operating parameters of the device to be repaired can be obtained, and the configuration parameters for repair can be determined according to the current operating parameters and fault type, and the device to be repaired can be repaired according to the configuration parameters.

[0057] It can be seen that the present application provides an intelligent maintenance method. By adopting the intelligent maintenance method of the present application, automatic detection and maintenance of the equipment being maintained can be achieved. For a large number of equipment being maintained, the method of the present application can reduce operation and maintenance costs and improve maintenance efficiency and accuracy.

[0058] This application also provides an intelligent maintenance method. Figure 4 , Figure 4 A flow chart of an intelligent maintenance method provided in the present application, the method includes but is not limited to the description of the following contents.

[0059] S401. A first intelligent maintenance device obtains a plurality of work order information, each of which includes an identification of a device under maintenance, a fault type of the device under maintenance, and a location of the device under maintenance.

[0060] Each work order information also includes the location of the equipment to be repaired. For other contents, please refer to the description of the contents in S301, and for the sake of brevity of the description, it will not be repeated here.

[0061] S402: Determine the priorities of multiple repaired devices included in multiple work order information.

[0062] Determine the priority of multiple devices under maintenance included in multiple work order information. It can be determined based on the location of each device under maintenance, or based on the fault type of multiple devices under maintenance, or based on the location and fault type of each device under maintenance. For details, see Figure 2 The description of the relevant content will not be repeated here.

[0063] S403: Perform maintenance on the multiple devices to be maintained in sequence according to their priorities.

[0064] After determining the priorities of multiple devices under maintenance, a maintenance route is determined according to the sequence of the multiple devices under maintenance and the location of each device under maintenance. The intelligent maintenance equipment performs maintenance on the multiple devices under maintenance in sequence according to the maintenance route.

[0065] Optionally, when repairing the device under repair, determine the language supported by the device under repair according to the operating system and fault type of the device under repair, for example, Python or C++, and use the language supported by the device under repair to repair the device based on the updated configuration parameters.

[0066] Optionally, the intelligent maintenance equipment can also perform regular health checks on the equipment being maintained, for example, regularly obtain the operating status data and log information of the equipment being maintained, predict the health status of the equipment being maintained, and if the health status of the equipment being maintained is below a threshold, the equipment being maintained is maintained.

[0067] See also Figure 5 , Figure 5 A schematic diagram of a scenario provided for this application. The intelligent operation and maintenance management platform sends work order information 1, work order information 2 and work order information 3 to the first intelligent maintenance device, and the first intelligent maintenance device receives work order information 1, work order information 2 and work order information 3. However, during the inspection process, the first intelligent maintenance device finds other faulty devices, then generates work order information 4 and work order information 5 according to the fault information of the faulty devices, and reports work order information 4 and work order information 5 to the intelligent operation and maintenance management platform, and adds work order information 4 and work order information 5 to the work order pool of its own device. The first intelligent maintenance device detects that there is a second intelligent maintenance device nearby, and the second intelligent maintenance device is offline, then wakes up the second intelligent maintenance device, and shares the work order pool with the second intelligent maintenance device, so that the second intelligent maintenance device and the first intelligent maintenance device can jointly process the work order information in the work order pool. For example, the first intelligent maintenance device sends part of the work order information to the second intelligent maintenance device, and after the second intelligent maintenance device processes part of the work order information, it feeds back the processing result to the first intelligent maintenance device.

[0068] It can be seen that determining the priority of each device under maintenance and determining the maintenance route can help improve maintenance efficiency and minimize the impact caused by failure of the device under maintenance.

[0069] The above is a description of a method embodiment. The following is an introduction to a device embodiment corresponding to the method embodiment.

[0070] See also Figure 6 , Figure 6 This is a structural diagram of an intelligent maintenance device 500 provided in the present application. The intelligent maintenance device 500 includes:

[0071] The acquisition module 510 is used to acquire multiple work order information, each of which includes an identification of the device being repaired and a fault type of the device being repaired;

[0072] The maintenance module 520 is used to perform maintenance on the multiple devices to be maintained included in the multiple work order information according to each work order information in the multiple work order information.

[0073] In a possible implementation, each work order information also includes the location of the device to be repaired, and the repair module 520 is used to:

[0074] Determine the priority of multiple devices under maintenance included in the multiple work order information, where the priority is determined according to the fault type of the device under maintenance and / or the location of the device under maintenance;

[0075] According to the priorities of the multiple devices to be repaired, the multiple devices to be repaired are repaired in sequence.

[0076] In a possible implementation, the maintenance module 520 is used to:

[0077] Determine a maintenance route according to the location of each device under maintenance among the multiple devices under maintenance;

[0078] According to the maintenance route, multiple equipment to be maintained are inspected in sequence.

[0079] In a possible implementation, the communication module 530 is used to:

[0080] When the first intelligent maintenance device detects the second intelligent maintenance device, the first intelligent maintenance device shares the multiple work order information with the second intelligent maintenance device, so that the second intelligent maintenance device and the first intelligent maintenance device jointly process the multiple work order information.

[0081] In a possible implementation, the maintenance module 520 is used to:

[0082] Determine the languages ​​supported by the device being repaired;

[0083] Determine the configuration parameters based on the fault type and current operating parameters of the equipment being repaired;

[0084] According to the configuration parameters, the device being repaired is repaired using the language supported by the device being repaired.

[0085] In a possible implementation, the maintenance module 520 is used to:

[0086] Obtain the operating status data and log information of the equipment under maintenance and predict the health status of the equipment under maintenance;

[0087] If the health status of the device under maintenance is lower than the threshold, the device under maintenance is maintained.

[0088] It should be noted that Figure 2 The operation language unit, main control unit, maintenance point positioning unit, monitoring unit, parameter unit, maintenance execution queue unit, fault prediction unit, and autonomous learning unit can be located in the maintenance module 520, and the communication unit can be located in the communication module 530.

[0089] Figure 6 The various functional modules in are used to implement Figure 3 or Figure 4 For details of the steps of the method embodiment, please refer to Figure 3 or Figure 4 The description of the relevant contents in the method embodiment will not be repeated here for the sake of brevity of the specification.

[0090] This application also provides an intelligent maintenance device, see Figure 7 , Figure 7This is a schematic diagram of the structure of an intelligent maintenance device 600 provided in this application, which is used to implement Figure 3 or Figure 4 In the method embodiment, the intelligent maintenance device 600 includes: a processor 610, a communication interface 620 and a memory 630. The processor 610, the communication interface 620 and the memory 630 can be interconnected through an internal bus 640, or can communicate through other means such as wireless transmission.

[0091] Taking the connection through bus 640 as an example, bus 640 may be a peripheral component interconnect (PCI) bus or an extended industry standard architecture (EISA) bus. Bus 640 may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, Figure 7 Only one thick line is used in the diagram, but this does not mean that there is only one bus or only one type of bus.

[0092] The processor 610 may be composed of at least one general-purpose processor, such as a CPU, or a combination of a CPU and a hardware chip. The hardware chip may be an application-specific integrated circuit (ASIC), a programmable logic device (PLD), or a combination thereof. The PLD may be a complex programmable logic device (CPLD), a field-programmable gate array (FPGA), a generic array logic (GAL), or any combination thereof. The processor 610 executes various types of digital storage instructions, such as software or firmware programs stored in the memory 630, which enables the intelligent maintenance device 600 to provide a wide variety of services.

[0093] The memory 630 is used to store program codes and is controlled by the processor 610 to execute the above Figure 3 or Figure 4 For the steps described in the embodiment, please refer to the relevant description of the embodiment shown above, which will not be elaborated here.

[0094] The memory 630 may include a volatile memory, such as a RAM; the memory 630 may also include a non-volatile memory, such as a ROM, a flash memory; the memory 630 may also include a combination of the above types.

[0095] The communication interface 620 can be a wired interface (such as an Ethernet interface), an internal interface (such as a high-speed serial computer expansion bus (peripheral component interconnect express, PCIE) bus interface), a wired interface (such as an Ethernet interface) or a wireless interface (such as a cellular network interface or a wireless local area network interface) for communicating with other devices or modules.

[0096] The processor 610, the communication interface 620, etc. in the intelligent maintenance device 600 can implement the functions and / or various steps and methods implemented in the above-mentioned various method embodiments, and for the sake of brevity, they are not repeated here. The acquisition module 510 and the maintenance module 520 in the intelligent maintenance device 500 can be located in the processor 610 in the intelligent maintenance device 600, and the communication module 530 can be located in the communication interface 620 in the intelligent maintenance device 600.

[0097] Need to explain, Figure 7 This is only a possible implementation of the embodiment of the present application. In practical applications, the intelligent maintenance equipment may also include more or fewer components, which is not limited here. For the contents not shown or described in the embodiment of the present application, please refer to the relevant description in the embodiment described in the aforementioned method, which will not be repeated here.

[0098] The present application also provides a storage medium including program instructions. When the program instructions are executed by an intelligent maintenance device, the intelligent maintenance device executes part or all of the steps described in the above method embodiment.

[0099] The present application also provides a computer program product, including program instructions. When the program instructions are executed by an intelligent maintenance device, the intelligent maintenance device executes part or all of the steps described in the above method embodiment.

[0100] In the above embodiments, the description of each embodiment has its own emphasis. For parts that are not described in detail in a certain embodiment, reference can be made to the relevant descriptions of other embodiments.

[0101] In the above embodiments, it can be implemented in whole or in part by software, hardware or any combination thereof. When implemented using software, it can be implemented in whole or in part in the form of a computer program product. The computer program product may include code. When the computer program product is read and executed by a computer, some or all steps of the method recorded in the above method embodiment may be implemented. The computer may be a general-purpose computer, a special-purpose computer, a computer network, or other programmable devices. The computer instructions may be stored in a computer-readable storage medium, or transmitted from one computer-readable storage medium to another computer-readable storage medium, for example, the computer instructions may be transmitted from a website site, computer, server or data center by wired (e.g., coaxial cable, optical fiber, digital subscriber line) or wireless (e.g., infrared, wireless, microwave, etc.) mode to another website site, computer, server or data center. The computer-readable storage medium may be any available medium that a computer can access or a data storage device such as a server or data center that includes one or more available media integration. The available medium may be a magnetic medium (e.g., a floppy disk, a hard disk, a tape), an optical medium, or a semiconductor medium, etc.

[0102] The steps in the method of the embodiment of the present application can be adjusted in order, combined or deleted according to actual needs; the units in the device of the embodiment of the present application can be divided, combined or deleted according to actual needs.

[0103] The embodiments of the present application are introduced in detail above. Specific examples are used in this article to illustrate the principles and implementation methods of the present application. The description of the above embodiments is only used to help understand the method and core idea of ​​the present application. At the same time, for general technical personnel in this field, according to the idea of ​​the present application, there will be changes in the specific implementation method and application scope. In summary, the content of this specification should not be understood as a limitation on the present application.

Claims

1. An intelligent maintenance method, characterized in that: include: The first intelligent maintenance device acquires a plurality of work order information, each of the plurality of work order information including an identification of the device being maintained and a fault type of the device being maintained; According to each work order information in the plurality of work order information, the plurality of repaired devices included in the plurality of work order information are respectively repaired.

2. The method according to claim 1, characterized in that Each work order information also includes the location of the device to be repaired. Before repairing the multiple devices to be repaired included in the multiple work order information respectively according to each work order information in the multiple work order information, the method further includes: Determine the priority of multiple devices under maintenance included in the multiple work order information, wherein the priority is determined according to the fault type of the device under maintenance and / or the location of the device under maintenance; Correspondingly, the method of respectively repairing a plurality of repaired devices included in the plurality of work order information according to each work order information includes: The multiple devices to be repaired are repaired in sequence according to their priorities.

3. The method according to claim 2, characterized in that The sequentially repairing the plurality of repaired devices comprises: Determining a maintenance route according to the location of each device under maintenance among the plurality of devices under maintenance; According to the maintenance route, the multiple devices to be maintained are maintained in sequence.

4. The method according to any one of claims 1 to 3, characterized in that: The method further comprises: When the first intelligent maintenance device detects the second intelligent maintenance device, the first intelligent maintenance device shares the multiple work order information with the second intelligent maintenance device, so that the second intelligent maintenance device and the first intelligent maintenance device jointly process the multiple work order information.

5. The method according to any one of claims 1 to 4, characterized in that: Performing maintenance on the equipment under maintenance includes: Determining the language supported by the device under maintenance; Determining configuration parameters according to the fault type and current operating parameters of the equipment under maintenance; According to the configuration parameters, the device under maintenance is maintained using a language supported by the device under maintenance.

6. The method according to any one of claims 1 to 5, characterized in that: The method further comprises: Obtaining the operating status data and log information of the equipment under maintenance, and predicting the health status of the equipment under maintenance; If the health condition of the device under maintenance is lower than a threshold, the device under maintenance is maintained.

7. A computing device, characterized in that The method comprises a memory and a processor, wherein the memory is used to store instructions, and the processor is used to execute the instructions stored in the memory to implement the method according to any one of claims 1 to 6.

8. A storage medium, characterized in that: The method comprises program instructions, and when the program instructions are executed by a computing device, the computing device is caused to implement the method according to any one of claims 1 to 6.

9. A computer program product, characterized in that The method comprises program instructions, and when the program instructions are executed by a computing device, the computing device is caused to implement the method according to any one of claims 1 to 6.

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