Remote insurance service seat configuration method and device and computer equipment

Abstract

The invention relates to a remote insurance service agent configuration method and device and computer equipment. The method comprises the following steps: obtaining service request information and user identity information of each user and a current idle seat of a service institution of each region, and identifying user label information and a user level of each user; aiming at each user, based on the service request information of the user, inquiring a reservation service seat corresponding to the service request information in a reservation database, and taking the reservation service seat as a target configuration seat of the user; or generating a target configuration seat of the user through a service resource configuration strategy based on each current seat of the service institution of the area where the user is located, the user label information of the user and the user level; or generating a target configuration seat of the user through a cross-mechanism bidirectional seat scheduling network based on the current idle seat of the service mechanism of each region, the user label information of the user and the user level. By adopting the method, the resource allocation accuracy of the remote insurance service can be improved.

Description

Technical Field

[0001] The present application relates to the technical field of financial insurance services, and in particular to a method, device and computer equipment for configuring seats for remote insurance services. Background Art

[0002] In the financial insurance industry, online self-service brought by mobile Internet technology is gradually replacing the offline on-site business processing model. In the era of 5G Internet, remote video has gradually become an important service channel due to its strong real-time nature and the sense of face-to-face service. At present, the industry combines remote video capabilities, call centers and business capabilities to provide a video-based remote service system. However, the current remote service is simply allocated and bound according to traditional customer information and contract information. It cannot meet the flexible allocation of resources during service peak periods, nor does it provide more flexible services based on the characteristics of service resources. Therefore, how to improve the flexibility of resource allocation for online services is the current research focus.

[0003] In existing technical solutions, video conferencing in Internet marketing, customer consultation or after-sales service scenarios generally adopts a centralized call center architecture, where the call center completes point-to-point remote video conferencing allocation and access, and centrally manages resources. However, due to the characteristics of insurance business, customer resources vary greatly, and video service resources are also uneven, making remote insurance services less flexible and resulting in poor accuracy in resource allocation for remote insurance services. Summary of the invention

[0004] Based on this, it is necessary to provide a seat configuration method, device, computer equipment, computer-readable storage medium and computer program product for remote insurance services in response to the above technical problems.

[0005] In a first aspect, the present application provides a method for configuring seats for a remote insurance service, comprising:

[0006] Acquire service request information of each user, user identity information of each user, and currently available seats of service agencies in each region, and identify user tag information of each user and user level of each user based on the user identity information of each user;

[0007] For each user, based on the service request information of the user, query the reservation service seat corresponding to the service request information in the reservation database, and use the reservation service seat as the target configuration seat of the user;

[0008] In the case that the service request information does not have a corresponding reserved service seat, the target configured seat for the user is generated through a service resource configuration strategy based on the current seats of the service agencies in the area where the user is located, the user tag information of the user, and the user level of the user. In the case that there is no target configured seat for the user, the target configured seat for the user is generated through a cross-agency bidirectional seat scheduling network based on the current idle seats of the service agencies in the area, the user tag information of the user, and the user level of the user.

[0009] Optionally, the identifying user tag information of each user and the user level of each user based on the user identity information of each user includes:

[0010] Based on the user identity information of each of the users, identifying feature data of each identity feature type of each user, and for each user, based on the feature data of each identity feature type of the user, adapting the user type corresponding to the user through a feature adaptation strategy;

[0011] Using the user type corresponding to the user as the user tag information of the user;

[0012] Based on the feature data of each identity feature type of the user, a feature value of each identity feature type is identified, and based on the feature value of each identity feature type, a user level of the user is identified through a level evaluation strategy.

[0013] Optionally, querying a reservation database for a reservation service seat corresponding to the service request information based on the service request information of the user includes:

[0014] Based on the service request information of the user, identifying the request identification information of the user and the request content of the user, and based on the request identification information of the user, adapting the reservation record information corresponding to the request identification information in the reservation database;

[0015] Based on the reservation record information, the reservation agency of the user is queried, and based on the request content of the user, a service seat of the user is adapted from the current idle seats of the reservation agency as the reservation service seat of the user.

[0016] Optionally, the generating a target configured seat for the user through a service resource configuration strategy based on each current seat of the service agency in the area where the user is located, the user tag information of the user, and the user level of the user includes:

[0017] For each user, based on the area where the user is located and the area where each of the service agencies is located, the service agencies in the area where the user is located are adapted as the initial target service agencies corresponding to the user;

[0018] Collecting the location information of the user, and sorting the initial target service agencies in order from near to far relative to the location information of the user, to obtain a service agency sequence;

[0019] Acquire seat condition information of each current seat of each service organization, and query the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service organization according to the service organization sequence based on the user tag information of the user and the user level of the user;

[0020] The current seat corresponding to the seat condition information satisfied by the user for the first time is used as the target configured seat for the user.

[0021] Optionally, before generating the target configured seat for the user through the cross-institution bidirectional seat scheduling network based on the current idle seats of the service agencies in each of the areas, the user tag information of the user, and the user level of the user, the method further includes:

[0022] Update the current idle seats of the service agencies in each of the areas, obtain new idle seats of the service agencies in each of the areas, and collect overflow scheduling methods of each service agency;

[0023] Based on the new idle seats of the service agencies in each of the areas, the idle seat rate of each of the service agencies is calculated, and based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, the scheduling service agency that meets the service scheduling demand conditions is screened among the service agencies.

[0024] Optionally, the generating of the target configured seat for the user through a cross-institution bidirectional seat scheduling network based on the current idle seats of the service agencies in each of the regions, the user tag information of the user, and the user level of the user includes:

[0025] Based on the location information of each user and the area range of the area to which each dispatch service agency belongs, a dispatch agency sequence corresponding to each user is generated;

[0026] Based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, according to the order of the scheduling agency sequence corresponding to each user, through the cross-agency bidirectional seat scheduling network, adapt the initial target configuration seat of each user;

[0027] The online network quality information between the dispatching service agency where each user's initial target configuration seat is located and each user is collected, and based on the online network quality information, the target configuration seat of the target dispatching service agency corresponding to each user is screened.

[0028] In a second aspect, the present application also provides a seat configuration device for a remote insurance service, including:

[0029] An acquisition module, used to acquire service request information of each user, user identity information of each user, and currently available seats of service agencies in each region, and identify user tag information of each user and user level of each user based on the user identity information of each user;

[0030] A query module, for querying, for each user, a reservation service seat corresponding to the service request information in a reservation database based on the service request information of the user, and using the reservation service seat as a target configuration seat for the user;

[0031] A generation module is used to generate a target configured seat for the user through a service resource configuration strategy based on the current seats of the service agencies in the area where the user is located, the user tag information of the user, and the user level of the user when the service request information does not have a corresponding reserved service seat; and to generate a target configured seat for the user through a cross-agency bidirectional seat scheduling network based on the current free seats of the service agencies in the area, the user tag information of the user, and the user level of the user when there is no target configured seat for the user.

[0032] Optionally, the acquisition module is specifically used to:

[0033] Based on the user identity information of each of the users, identifying feature data of each identity feature type of each user, and for each user, based on the feature data of each identity feature type of the user, adapting the user type corresponding to the user through a feature adaptation strategy;

[0034] Using the user type corresponding to the user as the user tag information of the user;

[0035] Based on the feature data of each identity feature type of the user, a feature value of each identity feature type is identified, and based on the feature value of each identity feature type, a user level of the user is identified through a level evaluation strategy.

[0036] Optionally, the query module is specifically used to:

[0037] Based on the service request information of the user, identifying the request identification information of the user and the request content of the user, and based on the request identification information of the user, adapting the reservation record information corresponding to the request identification information in the reservation database;

[0038] Based on the reservation record information, the reservation agency of the user is queried, and based on the request content of the user, a service seat of the user is adapted from the current idle seats of the reservation agency as the reservation service seat of the user.

[0039] Optionally, the generating module is specifically used for:

[0040] For each user, based on the area where the user is located and the area where each of the service agencies is located, the service agencies in the area where the user is located are adapted as the initial target service agencies corresponding to the user;

[0041] Collecting the location information of the user, and sorting the initial target service agencies in order from near to far relative to the location information of the user, to obtain a service agency sequence;

[0042] Acquire seat condition information of each current seat of each service organization, and query the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service organization according to the service organization sequence based on the user tag information of the user and the user level of the user;

[0043] The current seat corresponding to the seat condition information satisfied by the user for the first time is used as the target configured seat for the user.

[0044] Optionally, the device further comprises:

[0045] An updating module, used for updating the current idle seats of the service agencies in each of the areas, obtaining new idle seats of the service agencies in each of the areas, and collecting overflow scheduling methods of each service agency;

[0046] The screening module is used to calculate the idle seat rate of each service agency based on the new idle seats of the service agencies in each area, and based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, screen the scheduling service agencies that meet the service scheduling requirements among the service agencies.

[0047] Optionally, the generating module is specifically used for:

[0048] Based on the location information of each user and the area range of the area to which each dispatch service agency belongs, a dispatch agency sequence corresponding to each user is generated;

[0049] Based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, according to the order of the scheduling agency sequence corresponding to each user, through the cross-agency bidirectional seat scheduling network, adapt the initial target configuration seat of each user;

[0050] The online network quality information between the dispatching service agency where each user's initial target configuration seat is located and each user is collected, and based on the online network quality information, the target configuration seat of the target dispatching service agency corresponding to each user is screened.

[0051] In a third aspect, the present application provides a computer device, wherein the computer device comprises a memory and a processor, wherein the memory stores a computer program, and when the processor executes the computer program, the steps of any one of the methods in the first aspect are implemented.

[0052] In a fourth aspect, the present application provides a computer-readable storage medium having a computer program stored thereon, wherein when the computer program is executed by a processor, the steps of any one of the methods in the first aspect are implemented.

[0053] In a fifth aspect, the present application provides a computer program product. The computer program product includes a computer program, and when the computer program is executed by a processor, the steps of any one of the methods in the first aspect are implemented.

[0054] The seat configuration method, device and computer equipment for the remote insurance service obtain the service request information of each user, the user identity information of each user, and the current idle seats of the service agencies in each area, and identify the user tag information of each user and the user level of each user based on the user identity information of each user; for each user, based on the service request information of the user, query the reservation service seat corresponding to the service request information in the reservation database, and use the reservation service seat as the target configuration seat of the user; when there is no corresponding reservation service seat for the service request information, based on the current seats of the service agencies in the area where the user is located, the user tag information of the user, and the user level of the user, the target configuration seat of the user is generated through the service resource configuration strategy; when there is no target configuration seat for the user, based on the current idle seats of the service agencies in each area, the user tag information of the user, and the user level of the user, the target configuration seat of the user is generated through a cross-institution bidirectional seat scheduling network. This solution configures regional seats for each user by labeling and grading each user, thereby ensuring that service resources can be reasonably allocated and evenly adapted when the service agency's remote service resources are limited, ensuring that the remote service needs of each user are met while improving the accuracy of service resource allocation and resource utilization for each service agency. Then, when there are no adapted seats in the service agencies in the user's area, this solution provides users with cross-institutional, real-time, differentiated, and imperceptible service scheduling capabilities through a cross-institutional two-way seat scheduling network, thereby ensuring that remote financial insurance services are provided to users quickly and extensively without the online users' awareness, while optimizing the service agency's remote service costs, remote resource allocation effects, and utilization rates, thereby comprehensively improving the accuracy of resource allocation for remote insurance services. BRIEF DESCRIPTION OF THE DRAWINGS

[0055] In order to more clearly illustrate the technical solutions in the embodiments of the present application or the related technologies, the drawings required for use in the embodiments or the related technical descriptions are briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0056] Figure 1 A flowchart of a method for configuring a remote insurance service agent in one embodiment;

[0057] Figure 2 A schematic diagram of user types and agent information of a remote insurance service in one embodiment;

[0058] Figure 3 A flowchart of an example of agent configuration for a remote insurance service in one embodiment;

[0059] Figure 4 A structural block diagram of a seat configuration device for a remote insurance service in one embodiment;

[0060] Figure 5 FIG. 4 is a diagram showing the internal structure of a computer device in one embodiment. DETAILED DESCRIPTION

[0061] In order to make the purpose, technical solution and advantages of the present application more clearly understood, the present application is further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

[0062] The seat configuration method for remote insurance services provided in the embodiment of the present application can be applied to the application environment of remote insurance services. The method can be applied to a terminal, a server, or a system including a terminal and a server, and is implemented through the interaction between the terminal and the server. The terminal can be, but is not limited to, various personal computers, laptops, medium-sized computers, etc. The terminal configures regional seats for each user by labeling and grading each user, so that when the remote service resources of the service agency are limited, the service resources can be reasonably allocated and balanced, ensuring that the remote service needs of each user are met while improving the accuracy of service resource allocation for each service agency and the fullness of resource utilization. Then, in the case where there is no adapted seat in each service agency in the user's area, the scheme provides users with cross-institutional, real-time, differentiated and imperceptible service scheduling capabilities through a cross-institutional two-way seat scheduling network, thereby ensuring that online users are not aware of it, quickly and widely providing users with remote financial insurance services, while optimizing the remote service cost of the service agency, the remote resource allocation effect, and the utilization rate, thereby comprehensively improving the accuracy of resource allocation for remote insurance services.

[0063] In an exemplary embodiment, Figure 1 As shown, a remote insurance service seat configuration method is provided, which is described by taking the method applied to a terminal as an example, and includes the following steps S101 to S103. Among them:

[0064] Step S101, obtaining service request information of each user, user identity information of each user, and currently available seats of service agencies in each area, and identifying user tag information of each user and user level of each user based on the user identity information of each user.

[0065] In this embodiment, the terminal responds to the user's request upload operation and receives the service request information sent by each user client. Then, the terminal queries the user record information of each user in the user database and filters the user identity information of each user in the user record information. The service request information includes service request identification information and request content, wherein the service request identification information is a request number automatically generated by the terminal for the service request, and the request number is used to record the service process of the service request information and the service log. At the same time, it can also query whether there is corresponding reservation record information in the reservation database. The specific application process of the request identification information will be described in detail later, and the request content is the specific service requirement content of the remote service information required by the user. The user record information of the user includes feature data of each identity feature type, such as Figure 2 As shown, the identity feature type includes but is not limited to registration information type, underwriting information type, user activity information type, historical service information type, and customer service tendency type. Then, the terminal identifies the user tag information of each user and the user level of each user. Among them, the user tag information of each user is the user type to which the user belongs, such as Figure 2 As shown, the user types include but are not limited to VIP user type, elderly user type, ordinary user type, and salesperson type, etc. The user level of each user is in the order from low to high, namely bronze user level, silver user level, gold user level, platinum user level, diamond user level, black diamond user level, etc. Among them, the higher the level, the higher the service priority of the user, and the wider the range of seats that the user can adapt to. The specific level identification method will be described in detail later. Among them, each seat of the service agency corresponds to an agent information, as shown in Table 1, including the agent's work number, name, seat status, update time, special shift mark, etc. When the current state of the seat of the work schedule is ready, it indicates that the seat is an idle seat.

[0066] Table 1: Seat information table

[0067]

[0068] Step S102, for each user, based on the service request information of the user, query the reservation database for the reservation service seat corresponding to the service request information, and use the reservation service seat as the target configuration seat of the user.

[0069] In this embodiment, the terminal searches for the reservation service seat corresponding to the service request information in the reservation database for each user based on the user's service request information, and uses the reservation service seat as the user's target configuration seat. The reservation service seat is the seat adapted for the user with a service reservation. The specific adaptation process will be described in detail later.

[0070] Step S103, when the service request information does not have a corresponding reserved service seat, based on the current seats of the service agency in the user's area, the user's user tag information, and the user's user level, the user's target configured seat is generated through the service resource configuration strategy; and when the user does not have a target configured seat, based on the current idle seats of the service agencies in each area, the user's user tag information, and the user level of the user, the user's target configured seat is generated through a cross-institutional two-way seat scheduling network.

[0071] In this embodiment, when the service request information does not have a corresponding reserved service seat, the terminal generates a target configured seat for the user based on the current seats of the service agency in the user's area, the user's user tag information, and the user's user level through the service resource configuration strategy. Each current seat corresponds to a seat condition information, such as Figure 2 As shown, each current seat includes long-term seats, special class seats, and dedicated line seats, and each seat corresponds to different seat information, which includes but is not limited to the service agency information, service duration information, shift reservation information, whether scheduling is supported, and service evaluation result condition information. The seat information is used to screen the adaptation conditions of the user's adapted seat when adapting the target seat of each user. The specific adaptation process will be described in detail later.

[0072] In the case that the user does not have a target configuration seat, the terminal generates the user's target configuration seat based on the current idle seats of the service agencies in each region, the user's user tag information, and the user's user level through the cross-agency two-way seat scheduling network. Among them, the cross-agency two-way seat scheduling network is a classifier neural network based on reinforcement learning, and the specific generation process will be described in detail later.

[0073] Based on the above scheme, regional seats are configured for each user by labeling and leveling each user, so that when the remote service resources of the service agency are limited, it is ensured that the service resources can be reasonably allocated and evenly adapted, ensuring that the remote service needs of each user are met while improving the accuracy of service resource allocation for each service agency and the full utilization of resources. Then, when there are no adapted seats in the service agencies in the user's area, this scheme provides users with cross-institutional, real-time, differentiated, and imperceptible service scheduling capabilities through a cross-institutional two-way seat scheduling network, thereby ensuring that remote financial insurance services are provided to users quickly and widely without the awareness of online users, while optimizing the remote service costs of the service agencies, the effect of remote resource allocation, and the utilization rate, thereby comprehensively improving the accuracy of resource allocation for remote insurance services.

[0074] Optionally, based on the user identity information of each user, user tag information of each user and the user level of each user are identified, including: based on the user identity information of each user, feature data of each identity feature type of each user are identified, and for each user, based on the feature data of each identity feature type of the user, adapting the user type corresponding to the user through a feature adaptation strategy; using the user type corresponding to the user as the user tag information of the user; based on the feature data of each identity feature type of the user, feature values ​​of each identity feature type are identified, and based on the feature values ​​of each identity feature type, identifying the user level of the user through a level evaluation strategy.

[0075] In this embodiment, the terminal identifies the feature data of each identity feature type of each user based on the user identity information of each user, and adapts the user type corresponding to the user through the feature adaptation strategy based on the feature data of each identity feature type of the user. Wherein, each user type includes the feature data range of each identity feature type, and then the terminal uses the user type corresponding to the feature data range to which each identity feature type of each user belongs as the user type corresponding to each user.

[0076] Then, the terminal uses the user type corresponding to each user as the user tag information of the user.

[0077] Then, the terminal calculates the characteristic value of each identity characteristic type based on the characteristic data of each identity characteristic type of the user through the characteristic value conversion algorithm of each identity characteristic type. Finally, each user level corresponds to the characteristic threshold of each identity characteristic type, and the terminal uses the user level corresponding to the characteristic threshold reached by the characteristic values ​​of each identity characteristic type of the user as the user level of the user.

[0078] Based on the above scheme, the user type corresponding to each user and the user level of each user are determined through the feature data of each identity feature type of each user, thereby improving the efficiency and accuracy of determining the user type and user level of each user.

[0079] Optionally, based on the user's service request information, query the reservation database for a reservation service seat corresponding to the service request information, including: identifying the user's request identification information and the user's request content based on the user's service request information, and adapting the reservation record information corresponding to the request identification information in the reservation database based on the user's request identification information; querying the user's reservation agency based on the reservation record information, and adapting the user's service seat from the current idle seats of the reservation agency based on the user's request content as the user's reservation service seat.

[0080] In this embodiment, the terminal identifies the user's request identification information and the user's request content based on the user's service request information, and adapts the reservation record information corresponding to the request identification information in the reservation database based on the user's request identification information. The reservation database includes multiple reservation record information, and each reservation record information includes a request identification information. Then, based on the request identification information of each user, the terminal performs a corresponding relationship query in the reservation database to obtain the reservation record information corresponding to each request identification information. When the terminal does not query the reservation record information corresponding to the request identification information in the reservation database, it indicates that the user's service request information has no reservation, or the user's service request reservation is invalid / failed.

[0081] Finally, the terminal queries the user's reservation agency based on the reservation record information, and based on the user's request content, adapts the user's service seat from the current idle seats of the reservation agency as the user's reservation service seat. Specifically, based on the user's request content, the terminal queries the initial service seat that can serve the request content, and then, based on the user's user level and user type, the terminal selects any initial service seat that meets the user's requirements from the seat information of each initial service seat as the user's service seat.

[0082] Based on the above solution, through the adaptation of appointment records, service seats are preferentially allocated to customers who have made appointments, ensuring the appointment privileges of customers who have made appointments and the satisfaction rate of the appointment function.

[0083] Optionally, based on the current seats of the service agencies in the area where the user is located, the user's user tag information, and the user's user level, the user's target configured seats are generated through the service resource configuration strategy, including: for each user, based on the area range where the user is located and the area range where the service agencies are located, the service agencies in the area range included in the area range where the user is located are adapted as the initial target service agencies corresponding to the user; the user's location information is collected, and the initial target service agencies are sorted in order from near to far relative to the user's location information to obtain a service agency sequence; the seat condition information of each current seat of each service agency is obtained, and based on the user's user tag information and the user level of the user, according to the service agency sequence, the current seat corresponding to the seat condition information satisfied by the user is queried in each current seat of each initial target service agency; the current seat corresponding to the seat condition information satisfied by the user for the first time is used as the user's target configured seat.

[0084] In this embodiment, for each user, the terminal adapts the service agencies in the area of ​​the user's area based on the area of ​​the user and the area of ​​each service agency as the initial target service agencies corresponding to the user. For example, if the user belongs to the area of ​​province A, city B, and district / county C, all service agencies in province A are service agencies included in the area of ​​the user.

[0085] Then, the terminal collects the user's location information, and sorts each initial target service agency in order from near to far relative to the user's location information to obtain a service agency sequence. Among them, the closer the agency location information of each initial target service agency is to the user's location information, the more suitable the service mode of their remote online services is for the user, and the farther the agency location information of each initial target service agency is from the user's location information, the less suitable the service mode of their remote on-site services is for the user. Among them, the terminal presets the agency location information of each initial target service agency. Then, based on the straight-line distance from the user's location information to the agency location information of each initial target service agency, the terminal sorts the service agencies from near to far to obtain a service agency sequence.

[0086] Among them, the seat adaptation methods of each institution within the regional scope are as follows:

[0087] When a user applies to enter the queue, the service resource pre-allocation operation begins. It is divided into the following sub-steps:

[0088] 1. Poll the queue and assign the user a remote agent in the same city who has provided services to the user that day;

[0089] 2. If there are no idle seats that meet the above conditions, a remote seat from a service agency in the same city will be assigned to the user;

[0090] 3. If there is no idle seat that meets the above conditions, the user will be assigned a remote seat in the province that has provided services to the user on the same day;

[0091] 4. If there is no idle seat that meets the above conditions, the user is assigned the idle seat with the longest current ready time.

[0092] When the previous steps are completed and there are still no seats to be assigned, the terminal starts looking for seats across institutions for the user.

[0093] Afterwards, the terminal obtains the seat condition information of each current seat of each service agency, and based on the user's user tag information and the user's user level, in accordance with the service agency sequence, queries the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service agency. Among them, the seat condition information is the user condition required for each adaptation of each seat, and the user condition includes the condition corresponding to the user tag information and the condition corresponding to the user level. Then, based on the user tag information of the user and the user level of the user, the terminal screens the current seat corresponding to the seat condition information satisfied by the user in each seat condition information, and uses the current seat screened for the first time as the target adaptation seat for the user. That is, the method of screening each current seat is random order screening, and after screening the current seat corresponding to the seat condition information satisfied by the user, the terminal directly uses the current seat as the target adaptation seat for the user.

[0094] Based on the above scheme, after being sorted by the regional scope organization, the target adaptation seat of the user is adapted in sequence, ensuring the accuracy of the seat adaptation for the user and the adaptability of the adapted seat to the user.

[0095] Optionally, based on the current idle seats of the service agencies in each region, the user's user tag information, and the user's user level, before generating the user's target configured seats through a cross-agency bidirectional seat scheduling network, it also includes: updating the current idle seats of the service agencies in each region, obtaining new idle seats of the service agencies in each region, and collecting the overflow scheduling method of each service agency; calculating the idle seat rate of each service agency based on the new idle seats of the service agencies in each region, and based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, screening the scheduling service agencies that meet the service scheduling requirements in each service agency.

[0096] In this embodiment, after determining the target adaptation seat adapted for each user, the terminal updates the current idle seats of the service agencies in each area. Ensure that the terminal can obtain the real-time idle seat information of each service agency in real time. Then, the terminal collects the overflow scheduling method of each service agency. Among them, the overflow scheduling method includes one-way scheduling and two-way scheduling. Among them, two-way scheduling means that agencies between groups can schedule operations with each other, and one-way scheduling means that when a certain agency is short of service resources, it can unidirectionally transfer operations to other provinces to relieve service pressure instead of transferring operations from other provinces to ensure the service efficiency of the agency. As shown in Table 2, the dispatchable seat information of each service agency is obtained.

[0097] Table 2: Information about available seats

[0098]

[0099] Finally, the terminal calculates the ratio between the number of new idle seats of the service agencies in each region and the total number of seats of each service agency, and obtains the idle seat rate of each service agency.

[0100] Based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, the terminal selects a service agency with a two-way scheduling method and an idle seat rate greater than the idle seat rate threshold preset in the terminal as a scheduling service agency. Among them, selecting a service agency with an idle seat rate exceeding the idle seat rate threshold can not only guarantee the service resource supply of the service agency, but also ensure the provision of remote online services to users in other areas.

[0101] Based on the above solution, by updating the current idle seat rate in real time and screening the dispatch service agencies in each service agency, the accuracy of the management and control of the service resources of each service agency and the intelligent management and control effect of the dispatch service agency are ensured.

[0102] Optionally, based on the current idle seats of the service agencies in each area, the user's user tag information, and the user's user level, the user's target configured seats are generated through a cross-agency two-way seat scheduling network, including: generating a scheduling agency sequence corresponding to each user based on the location information of each user and the area range of the area to which each scheduling service agency belongs; adapting the initial target configured seats of each user through a cross-agency two-way seat scheduling network in the order of the scheduling agency sequence corresponding to each user based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency; collecting the online network quality information between the scheduling service agency where the initial target configured seat of each user is located and each user, and screening the target configured seats of the target scheduling service agency corresponding to each user based on the online network quality information.

[0103] In this embodiment, the terminal generates a scheduling agency sequence corresponding to each user based on the location information of each user and the area range of the area to which each scheduling service agency belongs. The scheduling agency sequence corresponding to each user is a sequence sorted from near to far with respect to the location information of each user.

[0104] Then, based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, the terminal adapts the initial target configuration seat of each user through the cross-institution bidirectional seat scheduling network in the order of the scheduling agency sequence corresponding to each user. The cross-institution bidirectional scheduling network takes the seat condition information of the new idle seats of each scheduling service agency, the user level and user tag information of each user as input information, and the cross-institution bidirectional seat scheduling network is used to screen the seat condition information that can be satisfied by the user level and user tag information of the user in each new idle seat as the initial target configuration seat of the user.

[0105] The terminal collects the online network quality information between the scheduling service agency where each user's initial target configuration seat is located and each user, and based on the online network quality information, selects the scheduling service agency with the best network quality information as the target scheduling service agency corresponding to the user, and uses the initial target configuration seat of the target scheduling service agency as the target configuration seat corresponding to the user.

[0106] Based on the above scheme, through a cross-institutional two-way agent dispatching network, it is possible to achieve cross-institutional service resource optimization scheduling and optimization allocation, and then select the target dispatching service agency based on the online network quality between each dispatching service agency and the user, thereby effectively improving the user's remote online service experience.

[0107] This application also provides an example of seat configuration for remote insurance services, such as Figure 3 As shown, the specific processing process includes the following steps:

[0108] Step S301, obtaining service request information of each user, user identity information of each user, and currently available seats of service agencies in each area.

[0109] Step S302, based on the user identity information of each user, identifying the feature data of each identity feature type of each user, and adapting the user type corresponding to each user through a feature adaptation strategy based on the feature data of each identity feature type of the user.

[0110] Step S303: taking the user type corresponding to the user as the user tag information of the user.

[0111] Step S304, based on the feature data of each identity feature type of the user, identifying the feature value of each identity feature type, and based on the feature value of each identity feature type, identifying the user level of the user through a level evaluation strategy.

[0112] Step S305: based on the user's service request information, identify the user's request identification information and the user's request content, and based on the user's request identification information, adapt the reservation record information corresponding to the request identification information in the reservation database.

[0113] Step S306, based on the reservation record information, query the user's reservation agency, and based on the user's request content, adapt the user's service seat in the current idle seats of the reservation agency as the user's reservation service seat.

[0114] Step S307: The reserved service seat is used as the target configured seat for the user.

[0115] Step S308, for each user, based on the area where the user is located and the area where each service agency is located, service agencies in the area where the user is located are matched as initial target service agencies corresponding to the user.

[0116] Step S309, collecting the user's location information, and sorting the initial target service agencies in order from near to far relative to the user's location information to obtain a service agency sequence.

[0117] Step S310, obtaining the seat condition information of each current seat of each service agency, and based on the user tag information of the user and the user level of the user, according to the service agency sequence, querying the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service agency.

[0118] Step S311: The current seat corresponding to the seat condition information that the user meets for the first time is used as the target seat for the user.

[0119] Step S312, updating the current idle seats of the service agencies in each area, obtaining new idle seats of the service agencies in each area, and collecting the overflow scheduling mode of each service agency.

[0120] Step S313, based on the new idle seats of the service agencies in each area, the idle seat rate of each service agency is calculated, and based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, the scheduling service agency that meets the service scheduling demand conditions is screened among the service agencies.

[0121] Step S314: Generate a scheduling agency sequence corresponding to each user based on the location information of each user and the area range of the area to which each scheduling service agency belongs.

[0122] Step S315, based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, in accordance with the order of the scheduling agency sequence corresponding to each user, the initial target configuration seat of each user is adapted through the cross-agency bidirectional seat scheduling network.

[0123] Step S316, collecting the online network quality information between the dispatching service organization where the initial target configuration seat of each user is located and each user, and based on each online network quality information, screening the target configuration seat of the target dispatching service organization corresponding to each user.

[0124] It should be understood that, although the various steps in the flowcharts involved in the above-mentioned embodiments are displayed in sequence according to the indication of the arrows, these steps are not necessarily executed in sequence according to the order indicated by the arrows. Unless there is a clear explanation in this article, the execution of these steps does not have a strict order restriction, and these steps can be executed in other orders. Moreover, at least a part of the steps in the flowcharts involved in the above-mentioned embodiments can include multiple steps or multiple stages, and these steps or stages are not necessarily executed at the same time, but can be executed at different times, and the execution order of these steps or stages is not necessarily to be carried out in sequence, but can be executed in turn or alternately with other steps or at least a part of the steps or stages in other steps.

[0125] Based on the same inventive concept, the embodiment of the present application also provides a remote insurance service seat configuration device for implementing the remote insurance service seat configuration method involved above. The implementation scheme for solving the problem provided by the device is similar to the implementation scheme recorded in the above method, so the specific limitations in the embodiments of one or more remote insurance service seat configuration devices provided below can refer to the limitations of the remote insurance service seat configuration method above, and will not be repeated here.

[0126] In an exemplary embodiment, Figure 4 As shown, a remote insurance service seat configuration device is provided, including: an acquisition module 410, a query module 420 and a generation module 430, wherein:

[0127] The acquisition module 410 is used to acquire the service request information of each user, the user identity information of each user, and the current free seats of the service agencies in each area, and identify the user tag information of each user and the user level of each user based on the user identity information of each user;

[0128] A query module 420 is used for querying, for each user, the reservation service seat corresponding to the service request information in the reservation database based on the service request information of the user, and using the reservation service seat as the target configuration seat of the user;

[0129] Generation module 430 is used to generate a target configured seat for the user through a service resource configuration strategy based on the current seats of the service agency in the area where the user is located, the user tag information of the user, and the user level of the user when the service request information does not have a corresponding reserved service seat; and to generate a target configured seat for the user through a cross-agency bidirectional seat scheduling network based on the current idle seats of the service agencies in the area, the user tag information of the user, and the user level of the user when there is no target configured seat for the user.

[0130] Optionally, the acquisition module 410 is specifically configured to:

[0131] Based on the user identity information of each of the users, identifying feature data of each identity feature type of each user, and for each user, based on the feature data of each identity feature type of the user, adapting the user type corresponding to the user through a feature adaptation strategy;

[0132] Using the user type corresponding to the user as the user tag information of the user;

[0133] Based on the feature data of each identity feature type of the user, a feature value of each identity feature type is identified, and based on the feature value of each identity feature type, a user level of the user is identified through a level evaluation strategy.

[0134] Optionally, the query module 420 is specifically used to:

[0135] Based on the service request information of the user, identifying the request identification information of the user and the request content of the user, and based on the request identification information of the user, adapting the reservation record information corresponding to the request identification information in the reservation database;

[0136] Based on the reservation record information, the reservation agency of the user is queried, and based on the request content of the user, a service seat of the user is adapted from the current idle seats of the reservation agency as the reservation service seat of the user.

[0137] Optionally, the generating module 430 is specifically configured to:

[0138] For each user, based on the area where the user is located and the area where each of the service agencies is located, the service agencies in the area where the user is located are adapted as the initial target service agencies corresponding to the user;

[0139] Collecting the location information of the user, and sorting the initial target service agencies in order from near to far relative to the location information of the user, to obtain a service agency sequence;

[0140] Acquire seat condition information of each current seat of each service organization, and query the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service organization according to the service organization sequence based on the user tag information of the user and the user level of the user;

[0141] The current seat corresponding to the seat condition information satisfied by the user for the first time is used as the target configured seat for the user.

[0142] Optionally, the device further comprises:

[0143] An updating module, used for updating the current idle seats of the service agencies in each of the areas, obtaining new idle seats of the service agencies in each of the areas, and collecting overflow scheduling methods of each service agency;

[0144] The determination module is used to calculate the idle seat rate of each service agency based on the new idle seats of the service agencies in each of the areas, and to screen the scheduling service agencies that meet the service scheduling requirements among the service agencies based on the overflow scheduling method of each service agency and the idle seat rate of each service agency.

[0145] Optionally, the generating module 430 is specifically configured to:

[0146] Based on the location information of each user and the area range of the area to which each dispatch service agency belongs, a dispatch agency sequence corresponding to each user is generated;

[0147] Based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, according to the order of the scheduling agency sequence corresponding to each user, through the cross-agency bidirectional seat scheduling network, adapt the initial target configuration seat of each user;

[0148] The online network quality information between the dispatching service agency where each user's initial target configuration seat is located and each user is collected, and based on the online network quality information, the target configuration seat of the target dispatching service agency corresponding to each user is screened.

[0149] Each module in the above-mentioned remote insurance service seat configuration device can be implemented in whole or in part by software, hardware, or a combination thereof. Each of the above-mentioned modules can be embedded in or independent of a processor in a computer device in the form of hardware, or can be stored in a memory in a computer device in the form of software, so that the processor can call and execute operations corresponding to each of the above modules.

[0150] In an exemplary embodiment, a computer device is provided. The computer device may be a terminal, and its internal structure diagram may be as shown in FIG. Figure 5 As shown. The computer device includes a processor, a memory, an input / output interface, a communication interface, a display unit and an input device. The processor, the memory and the input / output interface are connected through a system bus, and the communication interface, the display unit and the input device are connected to the system bus through the input / output interface. The processor of the computer device is used to provide computing and control capabilities. The memory of the computer device includes a non-volatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of the operating system and the computer program in the non-volatile storage medium. The input / output interface of the computer device is used to exchange information between the processor and the external device. The communication interface of the computer device is used to communicate with an external terminal in a wired or wireless manner, and the wireless manner can be realized through WIFI, a mobile cellular network, NFC (near field communication) or other technologies. When the computer program is executed by the processor, a seat configuration method for remote insurance services is implemented. The display unit of the computer device is used to form a visually visible picture, which can be a display screen, a projection device or a virtual reality imaging device. The display screen can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer device can be a touch layer covering the display screen, or a button, trackball or touchpad set on the computer device shell, or an external keyboard, touchpad or mouse.

[0151] Those skilled in the art will understand that Figure 5 The structure shown in the figure is only a block diagram of a part of the structure related to the solution of the present application, and does not constitute a limitation on the computer device to which the solution of the present application is applied. The specific computer device may include more or fewer components than those shown in the figure, or combine certain components, or have a different arrangement of components.

[0152] In an exemplary embodiment, a computer device is provided, including a memory and a processor. The memory stores a computer program, and the processor implements the steps of a seat configuration method for remote insurance services when executing the computer program.

[0153] In one embodiment, a computer-readable storage medium is provided, on which a computer program is stored. When the computer program is executed by a processor, the steps of the seat configuration method for remote insurance service are implemented.

[0154] In one embodiment, a computer program product is provided, including a computer program, which implements the steps of a seat configuration method for remote insurance services when executed by a processor.

[0155] It should be noted that the user information (including but not limited to user device information, user personal information, etc.) and data (including but not limited to data used for analysis, stored data, displayed data, etc.) involved in this application are all information and data authorized by the user or fully authorized by all parties, and the collection, use and processing of relevant data must comply with relevant regulations.

[0156] Those skilled in the art can understand that all or part of the processes in the above-mentioned embodiment methods can be completed by instructing the relevant hardware through a computer program, and the computer program can be stored in a non-volatile computer-readable storage medium. When the computer program is executed, it can include the processes of the embodiments of the above-mentioned methods. Among them, any reference to the memory, database or other medium used in the embodiments provided in this application can include at least one of non-volatile and volatile memory. Non-volatile memory can include read-only memory (ROM), magnetic tape, floppy disk, flash memory, optical memory, high-density embedded non-volatile memory, resistive random access memory (ReRAM), magnetoresistive random access memory (MRAM), ferroelectric random access memory (FRAM), phase change memory (PCM), graphene memory, etc. Volatile memory can include random access memory (RAM) or external cache memory, etc. As an illustration and not limitation, RAM can be in various forms, such as static random access memory (SRAM) or dynamic random access memory (DRAM). The database involved in each embodiment provided in this application may include at least one of a relational database and a non-relational database. Non-relational databases may include distributed databases based on blockchains, etc., but are not limited to this. The processor involved in each embodiment provided in this application may be a general-purpose processor, a central processing unit, a graphics processor, a digital signal processor, a programmable logic device, a data processing logic device based on quantum computing, etc., but are not limited to this.

[0157] The technical features of the above embodiments may be combined arbitrarily. To make the description concise, not all possible combinations of the technical features in the above embodiments are described. However, as long as there is no contradiction in the combination of these technical features, they should be considered to be within the scope of this specification.

[0158] The above-described embodiments only express several implementation methods of the present application, and the descriptions thereof are relatively specific and detailed, but they cannot be understood as limiting the scope of the present application. It should be pointed out that, for a person of ordinary skill in the art, several variations and improvements can be made without departing from the concept of the present application, and these all belong to the protection scope of the present application. Therefore, the protection scope of the present application shall be subject to the attached claims.

Claims

1. A remote insurance service seat configuration method, characterized in that: The method comprises: Acquire service request information of each user, user identity information of each user, and currently available seats of service agencies in each region, and identify user tag information of each user and user level of each user based on the user identity information of each user; For each user, based on the service request information of the user, query the reservation service seat corresponding to the service request information in the reservation database, and use the reservation service seat as the target configuration seat of the user; In the case that the service request information does not have a corresponding reserved service seat, the target configured seat for the user is generated through a service resource configuration strategy based on the current seats of the service agencies in the area where the user is located, the user tag information of the user, and the user level of the user. In the case that there is no target configured seat for the user, the target configured seat for the user is generated through a cross-agency bidirectional seat scheduling network based on the current idle seats of the service agencies in the area, the user tag information of the user, and the user level of the user.

2. The method according to claim 1, characterized in that The identifying the user tag information of each user and the user level of each user based on the user identity information of each user includes: Based on the user identity information of each of the users, identifying feature data of each identity feature type of each user, and for each user, based on the feature data of each identity feature type of the user, adapting the user type corresponding to the user through a feature adaptation strategy; Using the user type corresponding to the user as the user tag information of the user; Based on the feature data of each identity feature type of the user, a feature value of each identity feature type is identified, and based on the feature value of each identity feature type, a user level of the user is identified through a level evaluation strategy.

3. The method according to claim 1, characterized in that The querying, based on the service request information of the user, in a reservation database, of a reservation service seat corresponding to the service request information comprises: Based on the service request information of the user, identifying the request identification information of the user and the request content of the user, and based on the request identification information of the user, adapting the reservation record information corresponding to the request identification information in the reservation database; Based on the reservation record information, the reservation agency of the user is queried, and based on the request content of the user, a service seat of the user is adapted from the current idle seats of the reservation agency as the reservation service seat of the user.

4. The method according to claim 1, characterized in that: The generating of the target configured seat for the user through the service resource configuration strategy based on the current seats of the service agency in the area where the user is located, the user tag information of the user, and the user level of the user includes: For each user, based on the area where the user is located and the area where each of the service agencies is located, the service agencies in the area where the user is located are adapted as the initial target service agencies corresponding to the user; Collecting the location information of the user, and sorting the initial target service agencies in order from near to far from the location information of the user, to obtain a service agency sequence; Acquire seat condition information of each current seat of each service organization, and query the current seat corresponding to the seat condition information satisfied by the user in each current seat of each initial target service organization according to the service organization sequence based on the user tag information of the user and the user level of the user; The current seat corresponding to the seat condition information satisfied by the user for the first time is used as the target configured seat for the user.

5. The method according to claim 1, characterized in that: Before generating the target configured seat for the user through the cross-institution bidirectional seat scheduling network based on the current idle seats of the service agencies in each of the areas, the user tag information of the user, and the user level of the user, the method further includes: Update the current idle seats of the service agencies in each of the areas, obtain new idle seats of the service agencies in each of the areas, and collect overflow scheduling methods of each service agency; Based on the new idle seats of the service agencies in each of the areas, the idle seat rate of each of the service agencies is calculated, and based on the overflow scheduling method of each service agency and the idle seat rate of each service agency, the scheduling service agency that meets the service scheduling demand conditions is screened among the service agencies.

6. The method according to claim 5, characterized in that The method of generating a target configured seat for the user based on the current idle seats of the service agencies in each of the regions, the user tag information of the user, and the user level of the user through a cross-agency bidirectional seat scheduling network includes: Based on the location information of each user and the area range of the area to which each dispatch service agency belongs, a dispatch agency sequence corresponding to each user is generated; Based on the user tag information of each user, the user level of each user, and the seat condition information of the new idle seats of each scheduling service agency, according to the order of the scheduling agency sequence corresponding to each user, through the cross-agency bidirectional seat scheduling network, adapt the initial target configuration seat of each user; The online network quality information between the dispatching service agency where each user's initial target configuration seat is located and each user is collected, and based on the online network quality information, the target configuration seat of the target dispatching service agency corresponding to each user is screened.

7. A remote insurance service seat configuration device, characterized in that: The device comprises: An acquisition module, used to acquire service request information of each user, user identity information of each user, and currently available seats of service agencies in each region, and identify user tag information of each user and user level of each user based on the user identity information of each user; A query module, for querying, for each user, a reservation service seat corresponding to the service request information in a reservation database based on the service request information of the user, and using the reservation service seat as a target configuration seat for the user; A generation module is used to generate a target configured seat for the user through a service resource configuration strategy based on the current seats of the service agencies in the area where the user is located, the user tag information of the user, and the user level of the user when the service request information does not have a corresponding reserved service seat; and to generate a target configured seat for the user through a cross-agency bidirectional seat scheduling network based on the current free seats of the service agencies in the area, the user tag information of the user, and the user level of the user when there is no target configured seat for the user.

8. A computer device comprising a memory and a processor, wherein the memory stores a computer program, wherein: When the processor executes the computer program, the steps of the method according to any one of claims 1 to 6 are implemented.

9. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

10. A computer program product, comprising a computer program, characterized in that When the computer program is executed by a processor, the steps of the method according to any one of claims 1 to 6 are implemented.

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