Method, device and equipment for travel service and storage medium

Abstract

The embodiment of the invention relates to a method and device for travel service, equipment and a storage medium. The method proposed herein includes: determining a parking scene of an autonomous vehicle in response to the autonomous vehicle triggering parking during an autonomous vehicle service target journey; in response to the fact that a target condition corresponding to the parking scene is met, sending a prompt to a user associated with the target travel; and generating a first remote assistance request associated with the autonomous vehicle in response to the fact that the feedback of the user for the reminder is not received in the target duration, the target duration being related to the parking position of the autonomous vehicle. In this way, the service reliability of the autonomous vehicle can be improved.

Description

Technical Field

[0001] Example embodiments of the present disclosure generally relate to the field of computers, and more particularly, to methods, devices, apparatuses, and computer-readable storage media for travel services. Background Art

[0002] Autonomous driving is a technology that uses computers to replace human drivers or assist human drivers to plan the vehicle's trajectory and control the vehicle to a designated destination. With the advancement of autonomous driving technology, some vehicles based on autonomous driving capabilities (also called autonomous vehicles) are able to provide travel services for users. Summary of the invention

[0003] In a first aspect of the present disclosure, a method for travel services is provided. The method includes: during an autonomous vehicle service target trip, in response to the autonomous vehicle triggering a stop, determining a parking scenario of the autonomous vehicle; in response to a target condition corresponding to the parking scenario being met, sending a reminder to a user associated with the target trip; and in response to not receiving user feedback on the reminder within a target duration, generating a first remote assistance request associated with the autonomous vehicle, wherein the target duration is related to the parking position of the autonomous vehicle.

[0004] In a second aspect of the present disclosure, a device for travel services is provided. The device includes: a scenario determination module configured to determine the parking scenario of the autonomous vehicle in response to the autonomous vehicle triggering parking during the autonomous vehicle service target trip; a sending module configured to send a reminder to a user associated with the target trip in response to the target condition corresponding to the parking scenario being met; and a generating module configured to generate a first remote assistance request associated with the autonomous vehicle in response to not receiving user feedback on the reminder within a target duration, wherein the target duration is related to the parking position of the autonomous vehicle.

[0005] In a third aspect of the present disclosure, an electronic device is provided. The device includes at least one processing unit; and at least one memory, the at least one memory is coupled to the at least one processing unit and stores instructions for execution by the at least one processing unit. When the instructions are executed by the at least one processing unit, the device executes the method of the first aspect.

[0006] In a fourth aspect of the present disclosure, a computer-readable storage medium is provided, wherein a computer program is stored on the computer-readable storage medium, and the computer program can be executed by a processor to implement the method of the first aspect.

[0007] In a fifth aspect of the present disclosure, a computer program product is provided, which includes computer executable instructions, and when the instructions are executed by a processor, the method according to the first aspect of the present disclosure is implemented.

[0008] It should be understood that the contents described in this content section are not intended to limit the key features or important features of the embodiments of the present disclosure, nor are they intended to limit the scope of the present disclosure. Other features of the present disclosure will become easily understood through the following description. BRIEF DESCRIPTION OF THE DRAWINGS

[0009] The above and other features, advantages and aspects of the embodiments of the present disclosure will become more apparent with reference to the following detailed description in conjunction with the accompanying drawings. In the accompanying drawings, the same or similar reference numerals represent the same or similar elements, wherein:

[0010] Figure 1 A schematic diagram showing an example environment in which embodiments according to the present disclosure may be implemented;

[0011] Figure 2 A flowchart showing an example process for travel services according to some embodiments of the present disclosure;

[0012] Figure 3 A flow chart showing an example parking process according to some embodiments of the present disclosure is shown;

[0013] Figure 4 A schematic structural block diagram showing an example apparatus for travel services according to some embodiments of the present disclosure; and

[0014] Figure 5 A block diagram of an electronic device capable of implementing various embodiments of the present disclosure is shown. DETAILED DESCRIPTION

[0015] Embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although certain embodiments of the present disclosure are shown in the accompanying drawings, it should be understood that the present disclosure can be implemented in various forms and should not be construed as being limited to the embodiments set forth herein. On the contrary, these embodiments are provided to provide a more thorough and complete understanding of the present disclosure. It should be understood that the drawings and embodiments of the present disclosure are only for exemplary purposes and are not intended to limit the scope of protection of the present disclosure.

[0016] It should be noted that the titles of any sections / subsections provided herein are not restrictive. Various embodiments are described throughout this article, and any type of embodiment may be included under any section / subsection. In addition, the embodiments described in any section / subsection may be combined in any manner with any other embodiments described in the same section / subsection and / or different sections / subsections.

[0017] In the description of the embodiments of the present disclosure, the term "including" and similar terms should be understood as open inclusion, that is, "including but not limited to". The term "based on" should be understood as "based at least in part on". The term "one embodiment" or "the embodiment" should be understood as "at least one embodiment". The term "some embodiments" should be understood as "at least some embodiments". Other explicit and implicit definitions may be included below. The terms "first", "second", etc. may refer to different or the same objects. Other explicit and implicit definitions may be included below.

[0018] The embodiments of the present disclosure may involve user data, data acquisition and / or use, etc. These aspects are subject to the corresponding laws, regulations and relevant provisions. In the embodiments of the present disclosure, all data collection, acquisition, processing, processing, forwarding, use, etc. are carried out on the premise that the user knows and confirms. Accordingly, when implementing each embodiment of the present disclosure, the type, scope of use, usage scenario, etc. of the data or information that may be involved should be informed to the user and the user's authorization should be obtained in an appropriate manner in accordance with the relevant laws and regulations. The specific notification and / or authorization method can vary according to the actual situation and application scenario, and the scope of the present disclosure is not limited in this respect.

[0019] In this specification and the embodiments, if personal information processing is involved, it will be processed on the premise of having a legal basis (such as obtaining the consent of the subject of personal information, or it is necessary to perform a contract, etc.), and will only be processed within the scope of regulations or agreements. If a user refuses to process personal information other than the necessary information for basic functions, it will not affect the user's use of basic functions.

[0020] During the autonomous vehicle service, the autonomous vehicle may stop due to some circumstances. For example, the autonomous vehicle may stop due to a breakdown or being stuck. According to traditional solutions, the autonomous vehicle needs to be rescued through remote assistance or engineering rescue. However, such a handling method is unreasonable in some cases and will affect the efficiency of passengers using autonomous vehicles.

[0021] The embodiment of the present disclosure proposes a scheme for travel services. According to the scheme, during the autonomous vehicle service target trip, in response to the autonomous vehicle triggering parking, the parking scenario of the autonomous vehicle can be determined; in response to the target condition corresponding to the parking scenario being met, a reminder is sent to a user associated with the target trip; and in response to not receiving user feedback on the reminder within a target duration, a first remote assistance request associated with the autonomous vehicle is generated, wherein the target duration is related to the parking position of the autonomous vehicle.

[0022] In this way, the embodiments of the present disclosure can set different reminder trigger conditions according to different parking scenarios, and can initiate remote assistance requests based on user feedback on reminders. In this way, the embodiments of the present disclosure can reduce unnecessary remote assistance, reduce travel service operating costs, and improve the reliability of travel services.

[0023] Various example implementations of the solution are described in detail below in conjunction with the accompanying drawings.

[0024] Example Environment

[0025] Figure 1 A schematic diagram of an example environment 100 in which embodiments of the present disclosure can be implemented is shown. As shown, the environment 100 may include an autonomous vehicle 110. The autonomous vehicle 110 may be a vehicle with autonomous driving capability (or unmanned driving capability), also referred to as an unmanned vehicle, an autonomous driving vehicle, etc.

[0026] In some scenarios, autonomous vehicle 110 may be assigned to provide travel services to users. For example, users may obtain travel services provided by autonomous vehicle 110 through a travel application. In some scenarios, autonomous vehicle 110 may also be referred to as a driverless taxi, or robotaxi.

[0027] When the autonomous vehicle 110 provides travel services to users, the autonomous vehicle 110 may be equipped with a safety officer. The safety officer may, for example, take over the autonomous vehicle 110 in an emergency. Alternatively, the autonomous vehicle 110 may be in an unmanned state.

[0028] When the autonomous vehicle 110 provides the travel service, the user (also referred to as a passenger) may, for example, sit in the back seat of the autonomous vehicle 110. Figure 1 As shown, the autonomous vehicle 110 may also be provided with one or more display devices in the vehicle, for example, a display device 120 - 1 and a display device 120 - 2 (individually or collectively referred to as display devices 120 ).

[0029] In some scenarios, such a display device 120 may provide an interactive interface 130, also referred to as a human-machine interface (HMI), for the user. The interactive interface 130 may display various appropriate types of information, such as information related to the autonomous vehicle 110 (e.g., driving speed, driving mode, current location, etc.), information associated with the trip (e.g., remaining distance, estimated time of arrival, etc.), and so on.

[0030] Alternatively or additionally, the interactive interface 130 may also be configured to receive interactive operations of the user to trigger the autonomous vehicle 110 to perform corresponding actions, such as starting a trip, ending a trip, etc.

[0031] In some scenarios, the display device 120 may be disposed at a preset position associated with the rear seat in the autonomous vehicle 110. For example, the display device 120 may be disposed at the back of the front seat to facilitate passengers sitting in the rear seat to view the interactive interface 130. Alternatively, the display device 120 may also be disposed at an appropriate position such as a central armrest of the rear seat. In other scenarios, when the user is allowed to sit in the passenger seat, the display device 120 may also include a passenger display device disposed in front of the passenger seat.

[0032] It should be understood that the structure and functionality of environment 100 are described for exemplary purposes only and does not imply any limitation on the scope of the present disclosure.

[0033] Example Process

[0034] Figure 2 1 is a flowchart of an example process 200 for managing an autonomous vehicle 110 according to some embodiments of the present disclosure. Process 200 may be implemented at a management system of an autonomous vehicle 110. Figure 1 Process 200 is described.

[0035] like Figure 2 As shown, at block 210 , in response to autonomous vehicle 110 triggering a stop while autonomous vehicle 110 is servicing a target trip, the management system determines a parking scenario for autonomous vehicle 110 .

[0036] The following will refer to Figure 3 The process 200 is described below. Figure 3 1 shows a flow chart of an example parking process according to some embodiments of the present disclosure. Figure 3 As shown, at block 305 , the management system may determine whether autonomous vehicle 110 is stopped. In response to determining at block 305 that autonomous vehicle 110 is stopped, at block 310 , the management system may determine a parking scenario of autonomous vehicle 110 .

[0037] In some embodiments, the management system may determine a parking scenario for autonomous vehicle 110 based on condition information triggering parking of autonomous vehicle 110 and state information of the target trip.

[0038] Specifically, the condition information indicates whether the condition is triggered by a user or by the autonomous vehicle 110. Figure 1 The interactive interface 130 shown is used as an example. During the target trip, the passenger can trigger the autonomous vehicle 110 to pull over by clicking a "pull over" button in the interactive interface 130. In this case, the condition information can indicate that the user triggers the autonomous vehicle 110 to stop.

[0039] In other examples, autonomous vehicle 110 may also stop because a fault is detected or because a driving route cannot be planned. For example, autonomous vehicle 110 may detect a system fault and autonomously trigger a pull-over, a lane stop, or an emergency stop based on a minimum risk state. In this case, the condition information may indicate that the stop is autonomously triggered by autonomous vehicle 110.

[0040] In some embodiments, the state information of the target trip may indicate, for example, whether autonomous vehicle 110 has reached the destination of the target trip. For example, the state information may indicate whether the stop occurred before reaching the destination or after reaching the destination.

[0041] like Figure 3 As shown, the parking scenarios may include scenario 1, scenario 2, and scenario 3. Specifically, scenario 1 may indicate that the autonomous vehicle 110 is triggered by a user to park before reaching the destination. Scenario 2 may indicate that the autonomous vehicle 110 is triggered to park before reaching the destination. Scenario 3 may indicate that the autonomous vehicle 110 is triggered to park after reaching the destination.

[0042] At block 220 , in response to the target condition corresponding to the parking scenario being met, the management system sends a reminder to a user associated with the target trip.

[0043] continue Figure 3 For example, different parking scenarios may correspond to different target conditions. As an example, if the parking scenario is scenario one, then in block 315, the management system may determine that the parking time of autonomous vehicle 110 reaches a first duration.

[0044] As an example, if the parking scenario is scenario two, then at block 320, the management system may determine that the first user associated with the target trip leaves the autonomous vehicle 110. As an example, the management system may determine whether a passenger leaves the autonomous vehicle 110 based on an occupant monitoring system (OMS) inside the autonomous vehicle 110.

[0045] As an example, if the parking scenario is scenario three, then at block 325 , the management system can determine whether the second user associated with the target trip leaves autonomous vehicle 110 within a third time period.

[0046] Further, if the target condition corresponding to the current parking scene is met, the management system may send a reminder to the user in block 330. In some embodiments, different parking scenes may trigger different forms of reminders.

[0047] As a first example, if the parking scenario is a scenario where a passenger triggers pull-over parking (i.e., scenario 1) and the parking duration reaches, for example, a first duration, the management system may trigger at least one display device 120 deployed by the autonomous vehicle 110 to present a prompt message. For example, a rear display device deployed by the autonomous vehicle 110 may present an interface prompt message.

[0048] Additionally or alternatively, the management system may also trigger a reminder to be sent to a terminal device associated with the user. For example, the management system may send a reminder to the user by calling the user or triggering a travel application installed by the user.

[0049] As a second example, if the parking scenario is a scenario where the autonomous vehicle actively triggers parking (i.e., scenario 2) and a user leaves the vehicle, the management system may trigger a reminder to be sent to a terminal device associated with the user. For example, the management system may send a reminder to the user by calling the user or triggering a travel application installed by the user.

[0050] As a third example, if the parking scenario is a scenario where the passenger does not leave within a preset period of time after arriving at the destination (i.e., scenario three), the management system may trigger at least one display device 120 deployed by the autonomous vehicle 110 to present a prompt message. For example, a rear display device deployed by the autonomous vehicle 110 may present an interface prompt message.

[0051] Additionally or alternatively, the management system may also trigger a reminder to be sent to a terminal device associated with the user. For example, the management system may send a reminder to the user by calling the user or triggering a travel application installed by the user.

[0052] In some embodiments, for scenario one and scenario two, the reminder sent to the user includes an inquiry message asking whether to continue the target trip.

[0053] At block 230 , in response to not receiving user feedback for the reminder within a target time period, the management system generates a first remote assistance request associated with autonomous vehicle 110 , wherein the target time period is related to a parking location of autonomous vehicle 110 .

[0054] Continue to refer Figure 3 , in block 335 , the management system may determine whether feedback from the user is received within the target duration.

[0055] Further, if it is determined in block 335 that no user feedback is received within the target time period, then in block 340, the management system may generate a first remote assistance request associated with autonomous vehicle 110. For example, the management system may generate a work order to obtain remote assistance or rescue services.

[0056] On the contrary, if the user's feedback is received at block 335, the management system can determine whether the feedback indicates to continue the target trip for parking scenario 1 and parking scenario 2. If the feedback indicates that the first feedback about continuing the target trip is received, then at 345, the management system can determine whether the condition is satisfied after the second time period.

[0057] Specifically, for scenario 1, the management system may determine whether a trigger operation for continuing the target trip is received via the display device of the autonomous vehicle 110 within the second time period. If a trigger operation is received within the second time period, then at 350, the management system may generate a second remote assistance request associated with the autonomous vehicle 110.

[0058] For scenario two, the management system may determine whether the passenger returns to the vehicle within the second time period. If the passenger does not return to the vehicle within the second time period, then at 350 , the management system may generate a second remote assistance request associated with the autonomous vehicle 110 .

[0059] For scenario two, the management system may determine whether the passenger leaves the vehicle within the second time period. If the passenger does not leave the vehicle within the second time period, then at 350 , the management system may generate a second remote assistance request associated with the autonomous vehicle 110 .

[0060] On the other hand, in response to receiving the second feedback about ending the target trip, the management system may also trigger the autonomous vehicle 110 to end the target trip.

[0061] In some embodiments, one or more of the target duration, the first duration, the second duration, and the third duration mentioned above may be determined based on the parking position of the autonomous vehicle.

[0062] As an example, for scenario 1, the first duration, the second duration, and / or the target duration may be determined based on the parking position of autonomous vehicle 110. For example, the sum of the first duration, the second duration, and the target duration, for example, does not exceed the maximum parking duration of the parking position. For example, if the maximum parking duration allowed at the current parking position is 5 minutes, the first duration may be, for example, 3 minutes, and the second duration and the target duration may be, for example, 1 minute.

[0063] For scenario 2, the second duration and / or the target duration may be determined based on the parking position of the autonomous vehicle 110. For example, if the maximum parking time allowed by the current parking position is 5 minutes, the target duration may be set to 4 minutes, and the second duration may be, for example, 1 minute.

[0064] For scenario three, the second duration, the third duration, and / or the target duration may be determined based on the parking position of autonomous vehicle 110. For example, the sum of the second duration, the third duration, and the target duration may not exceed the maximum parking duration of the parking position. For example, if the maximum parking duration allowed by the current parking position is 5 minutes, the third duration may be, for example, 3 minutes, and the second duration and the target duration may be, for example, 1 minute.

[0065] In this way, the embodiments of the present disclosure can set different reminder trigger conditions according to different parking scenarios, and can initiate remote assistance requests based on user feedback on reminders. In this way, the embodiments of the present disclosure can reduce unnecessary remote assistance, reduce travel service operating costs, and improve the reliability of travel services.

[0066] Example devices and equipment

[0067] The embodiments of the present disclosure also provide corresponding devices for implementing the above methods or processes. Figure 4 A schematic structural block diagram of an example apparatus 400 for travel services according to certain embodiments of the present disclosure is shown. The apparatus 400 may be implemented as or included in a management system of an autonomous vehicle 110. Each module / component in the apparatus 400 may be implemented by hardware, software, firmware, or any combination thereof.

[0068] like Figure 4 As shown, the device 400 includes a scenario determination module 410, which is configured to determine the parking scenario of the autonomous vehicle in response to the autonomous vehicle triggering parking during the autonomous vehicle serving a target trip; a sending module 420, which is configured to send a reminder to a user associated with the target trip in response to the target condition corresponding to the parking scenario being met; and a first generation module 430, which is configured to generate a first remote assistance request associated with the autonomous vehicle in response to not receiving user feedback on the reminder within a target duration, wherein the target duration is related to the parking position of the autonomous vehicle.

[0069] In some embodiments, the scenario determination module 410 is further configured to determine a parking scenario for the autonomous vehicle based on the condition information triggering the parking of the autonomous vehicle and the state information of the target trip.

[0070] In some embodiments, the condition information indicates whether the condition is triggered by a user or by the autonomous vehicle; and / or the status information indicates whether the destination of the target trip has been reached.

[0071] In some embodiments, the parking scenario indicates that the autonomous vehicle is triggered by a user to stop before arriving at a destination, and the target condition includes the parking time of the autonomous vehicle reaching a first time period.

[0072] In some embodiments, the sending module 420 is further configured to trigger at least one display device deployed by the autonomous vehicle to present a prompt message; and / or send a reminder to a terminal device associated with the user.

[0073] In some embodiments, the parking scenario indicates that the autonomous vehicle autonomously triggers a stop before reaching a destination, and the target condition includes a first user associated with the target trip exiting the autonomous vehicle.

[0074] In some embodiments, the sending module 420 is further configured to send a reminder to a terminal device associated with the first user.

[0075] In some embodiments, the reminder includes a message asking whether to continue the target trip.

[0076] In some embodiments, the device 400 also includes a second generation module, which is configured to: in response to receiving first feedback about continuing the target trip, determine whether a trigger operation to continue the target trip is received via a display device of the autonomous vehicle within a second time period; and in response to receiving the trigger operation within the second time period, generate a second remote assistance request associated with the autonomous vehicle.

[0077] In some embodiments, the apparatus 400 further includes a trigger module configured to: in response to receiving a second feedback regarding the completion of the target trip, trigger the autonomous vehicle to complete the target trip.

[0078] In some embodiments, the parking scenario indicates that the autonomous vehicle stops after arriving at a destination, and the target condition includes that a second user associated with the target trip does not exit the autonomous vehicle within a third time period.

[0079] In some embodiments, the sending module 420 is further configured to trigger at least one display device deployed by the autonomous vehicle to present a prompt message; and / or send a reminder to a terminal device associated with the second user.

[0080] In some embodiments, first generation module 430 is further configured to send a work order associated with the autonomous vehicle to a remote device.

[0081] The modules included in the device 400 can be implemented in various ways, including software, hardware, firmware, or any combination thereof. In some embodiments, one or more units can be implemented using software and / or firmware, such as machine executable instructions stored on a storage medium. In addition to or as an alternative to machine executable instructions, some or all of the modules in the device 400 can be implemented at least in part by one or more hardware logic components. As an example and not limitation, exemplary types of hardware logic components that can be used include field programmable gate arrays (FPGAs), application specific integrated circuits (ASICs), application specific standard products (ASSPs), systems on chips (SOCs), complex programmable logic devices (CPLDs), and the like.

[0082] Figure 5 1 shows a block diagram of an electronic device 500 in which one or more embodiments of the present disclosure may be implemented. It should be understood that Figure 5 The electronic device 500 shown is merely exemplary and should not constitute any limitation on the functionality and scope of the embodiments described herein. Figure 5 The electronic device 500 shown can be used to implement Figure 1 A management system for an autonomous vehicle 110 .

[0083] like Figure 5 As shown, the electronic device 500 is in the form of a general electronic device. The components of the electronic device 500 may include, but are not limited to, one or more processors or processing units 510, a memory 520, a storage device 530, one or more communication units 540, one or more input devices 550, and one or more output devices 560. The processing unit 510 may be an actual or virtual processor and is capable of performing various processes according to a program stored in the memory 520. In a multi-processor system, multiple processing units execute computer executable instructions in parallel to improve the parallel processing capability of the electronic device 500.

[0084] The electronic device 500 typically includes a plurality of computer storage media. Such media may be any accessible media that is accessible to the electronic device 500, including but not limited to volatile and non-volatile media, removable and non-removable media. The memory 520 may be a volatile memory (e.g., registers, caches, random access memory (RAM)), a non-volatile memory (e.g., a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), flash memory), or some combination thereof. The storage device 530 may be a removable or non-removable medium, and may include a machine-readable medium, such as a flash drive, a disk, or any other medium, which may be capable of being used to store information and / or data and may be accessed within the electronic device 500.

[0085] The electronic device 500 may further include additional removable / non-removable, volatile / non-volatile storage media. Figure 5 As shown in , a disk drive for reading or writing from a removable, non-volatile disk (e.g., a "floppy disk") and an optical drive for reading or writing from a removable, non-volatile optical disk may be provided. In these cases, each drive may be connected to the bus (not shown) by one or more data media interfaces. The memory 520 may include a computer program product 525 having one or more program modules that are configured to perform various methods or actions of various embodiments of the present disclosure.

[0086] The communication unit 540 implements communication with other electronic devices through a communication medium. Additionally, the functions of the components of the electronic device 500 can be implemented in a single computing cluster or multiple computing machines that can communicate through a communication connection. Therefore, the electronic device 500 can operate in a networked environment using a logical connection with one or more other servers, a network personal computer (PC), or another network node.

[0087] The input device 550 may be one or more input devices, such as a mouse, a keyboard, a tracking ball, etc. The output device 560 may be one or more output devices, such as a display, a speaker, a printer, etc. The electronic device 500 may also communicate with one or more external devices (not shown) through the communication unit 540 as needed, such as a storage device, a display device, etc., communicate with one or more devices that allow a user to interact with the electronic device 500, or communicate with any device that allows the electronic device 500 to communicate with one or more other electronic devices (e.g., a network card, a modem, etc.). Such communication may be performed via an input / output (I / O) interface (not shown).

[0088] According to an exemplary implementation of the present disclosure, a computer-readable storage medium is provided, on which computer-executable instructions are stored, wherein the computer-executable instructions are executed by a processor to implement the method described above. According to an exemplary implementation of the present disclosure, a computer program product is also provided, which is tangibly stored on a non-transitory computer-readable medium and includes computer-executable instructions, and the computer-executable instructions are executed by a processor to implement the method described above.

[0089] Various aspects of the present disclosure are described herein with reference to the flowcharts and / or block diagrams of the methods, devices, equipment, and computer program products implemented according to the present disclosure. It should be understood that each box in the flowchart and / or block diagram and the combination of each box in the flowchart and / or block diagram can be implemented by computer-readable program instructions.

[0090] These computer-readable program instructions can be provided to a processing unit of a general-purpose computer, a special-purpose computer, or other programmable data processing device, thereby producing a machine, so that when these instructions are executed by the processing unit of the computer or other programmable data processing device, a device that implements the functions / actions specified in one or more boxes in the flowchart and / or block diagram is generated. These computer-readable program instructions can also be stored in a computer-readable storage medium, and these instructions cause the computer, programmable data processing device, and / or other equipment to work in a specific manner, so that the computer-readable medium storing the instructions includes a manufactured product, which includes instructions for implementing various aspects of the functions / actions specified in one or more boxes in the flowchart and / or block diagram.

[0091] Computer-readable program instructions can be loaded onto a computer, other programmable data processing apparatus, or other device so that a series of operational steps are performed on the computer, other programmable data processing apparatus, or other device to produce a computer-implemented process, so that the instructions executed on the computer, other programmable data processing apparatus, or other device implement the functions / actions specified in one or more boxes in the flowchart and / or block diagram.

[0092] The flow chart and block diagram in the accompanying drawings show the possible architecture, function and operation of the system, method and computer program product according to multiple implementations of the present disclosure. In this regard, each square box in the flow chart or block diagram can represent a part of a module, program segment or instruction, and a part of a module, program segment or instruction includes one or more executable instructions for realizing the logical function of the specification. In some implementations as replacements, the function marked in the square box can also occur in a sequence different from that marked in the accompanying drawings. For example, two continuous square boxes can actually be executed substantially in parallel, and they can sometimes be executed in reverse order, depending on the functions involved. It should also be noted that each square box in the block diagram and / or flow chart, and the combination of the square boxes in the block diagram and / or flow chart can be realized by a special hardware-based system that performs the function or action of the specification, or can be realized by a combination of special hardware and computer instructions.

[0093] The above descriptions of various implementations of the present disclosure are exemplary, non-exhaustive, and not limited to the disclosed implementations. Many modifications and variations will be apparent to those of ordinary skill in the art without departing from the scope and spirit of the described implementations. The selection of terms used herein is intended to best explain the principles of the implementations, practical applications, or improvements to the technology in the market, or to enable other persons of ordinary skill in the art to understand the various implementations disclosed herein.

Claims

1. A method for providing a travel service, comprising: During an autonomous vehicle service target trip, in response to the autonomous vehicle triggering a stop, determining a parking scenario for the autonomous vehicle; In response to a target condition corresponding to the parking scenario being satisfied, sending a reminder to a user associated with the target trip; as well as In response to not receiving feedback from the user regarding the reminder within a target time period, generating a first remote assistance request associated with the autonomous vehicle, wherein the target time period is related to a parking position of the autonomous vehicle.

2. The method of claim 1, wherein determining a parking scenario for the autonomous vehicle comprises: The parking scenario of the autonomous vehicle is determined based on the condition information triggering the parking of the autonomous vehicle and the state information of the target trip.

3. The method according to claim 2, wherein: The condition information indicates that the condition is triggered by a user or by the autonomous vehicle; and / or The status information indicates whether the destination of the target trip has been reached. 4 . The method according to claim 1 , wherein the parking scenario indicates that the autonomous vehicle is triggered by a user to stop before arriving at a destination, and the target condition includes that the parking time of the autonomous vehicle reaches a first duration.

5. The method of claim 4, wherein in response to a target condition corresponding to the parking scenario being satisfied, sending a reminder to a user associated with the target trip comprises: triggering at least one display device deployed by the autonomous vehicle to present a prompt message; and / or A reminder is sent to a terminal device associated with the user. 6 . The method of claim 1 , wherein the parking scenario indicates that the autonomous vehicle autonomously triggers a stop before reaching a destination, and the target condition includes a first user associated with the target trip exiting the autonomous vehicle.

7. The method of claim 6, wherein in response to a target condition corresponding to the parking scenario being satisfied, sending a reminder to a user associated with the target trip comprises: A reminder is sent to a terminal device associated with the first user. 8 . The method according to claim 4 , wherein the reminder comprises an inquiry message asking whether to continue the target trip.

9. The method according to claim 8, further comprising: In response to receiving a first feedback regarding continuing the target trip, determining whether a trigger operation for continuing the target trip is received via a display device of the autonomous vehicle within a second time period; as well as In response to receiving the triggering action within the second time period, a second remote assistance request associated with the autonomous vehicle is generated.

10. The method according to claim 8, further comprising: In response to receiving second feedback regarding ending the target trip, triggering the autonomous vehicle to end the target trip.

11. The method of claim 1, wherein the parking scenario indicates that the autonomous vehicle stops after reaching a destination, and the target condition includes a second user associated with the target trip not leaving the autonomous vehicle within a third time period.

12. The method of claim 11, wherein in response to a target condition corresponding to the parking scenario being satisfied, sending a reminder to a user associated with the target trip comprises: triggering at least one display device deployed by the autonomous vehicle to present a prompt message; and / or A reminder is sent to a terminal device associated with the second user.

13. The method of claim 1 , wherein generating a first remote assistance request associated with the autonomous vehicle comprises: A work order associated with the autonomous vehicle is sent to a remote device.

14. A device for travel services, comprising: a scenario determination module configured to determine a parking scenario for the autonomous vehicle in response to the autonomous vehicle triggering a stop during a trip of the autonomous vehicle to serve a target; a sending module configured to send a reminder to a user associated with the target trip in response to a target condition corresponding to the parking scenario being met; as well as The first generating module is configured to generate a first remote assistance request associated with the autonomous vehicle in response to not receiving feedback from the user regarding the reminder within a target time period, wherein the target time period is related to a parking position of the autonomous vehicle.

15. An electronic device, comprising: at least one processing unit; as well as At least one memory, the at least one memory being coupled to the at least one processing unit and storing instructions for execution by the at least one processing unit, the instructions causing the electronic device to perform the method according to any one of claims 1 to 13 when executed by the at least one processing unit.

16. A computer-readable storage medium having a computer program stored thereon, wherein the computer program can be executed by a processor to implement the method according to any one of claims 1 to 13.

17. A computer program product comprising computer executable instructions, wherein the computer executable instructions, when executed by a processor, implement the method according to any one of claims 1 to 13.

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