Online point shopping mall management system

Abstract

The invention relates to the technical field of Internet, and discloses an online point shopping mall management system, which comprises a point activity module, a point management module, a service management module, a personal center module and a shopping mall management module, the integral activity module is used for providing a plurality of integral activities for a plurality of retailers; the point management module is used for performing rule setting on various point activities; the service management module is used for storing binding relationships between a plurality of retailers and service personnel; the personal center module is used for displaying and managing personal information of a plurality of retailers; and the shopping mall management module is used for displaying and managing commodities and orders in the online point shopping mall. According to the invention, through setting multiple forms of point activities such as a sign-in activity, a password activity, a lottery drawing activity, a sales activity and the like, point obtaining ways are increased, the participation degree and loyalty of retailers are improved, and meanwhile, through refined operation and management, the satisfaction degree of the retailers is improved.

Description

Technical Field

[0001] The present invention relates to the field of Internet technology, and in particular to an online points mall management system. Background Art

[0002] The points system has become an important tool for commercial companies and retailers to establish and maintain long-term cooperative relationships. In the new retail era, its role is becoming increasingly important. With the continuous development and application of Internet technology, commercial companies have gradually begun to use online points malls for retailers to promote the level of marketing system construction. However, most commercial companies do not have their own online points malls, and in the online points mall systems that have been used, retailers can only obtain points by selling the products of commercial companies and then redeem goods. However, a single way of obtaining points will lead to low satisfaction and loyalty of retailers. Summary of the invention

[0003] In view of this, the present invention provides an online points mall management system to solve the problem that a single points acquisition method will lead to low satisfaction and loyalty of retailers.

[0004] The present invention provides an online points mall management system, which includes a points activity module, a points management module, a service management module, a personal center module and a mall management module;

[0005] The points activity module is used to provide multiple points activities for multiple retailers. The multiple points activities include sign-in activities, password activities, lottery activities and sales activities. The points activities are used to enable multiple retailers to obtain points to redeem goods in the online points mall.

[0006] The points management module is used to set rules for various points activities;

[0007] The service management module is used to store the binding relationship between multiple retailers and service personnel, and the service personnel are used to provide customer service for the retailers;

[0008] The personal center module is used to display and manage personal information of multiple retailers;

[0009] The mall management module is used to display and manage products and orders in the online points mall.

[0010] The online points mall management system provided by the embodiment of the present invention obtains points through various means such as sign-in activities, password activities, lottery activities and sales activities, and flexibly sets points rules through the points management module to make the points system more flexible and changeable. The service management module stores and manages the binding relationships between multiple retailers and service personnel, which helps commercial companies to perform refined management and personalized services. The personal center module provides a centralized information display and management interface for convenient viewing and management of retailers' personal information. The mall management module displays and manages the goods in the online points mall, provides a variety of goods choices, and meets the needs of different users. By increasing the ways to obtain points, the participation and loyalty of retailers are improved, and at the same time, through refined operation and management, the satisfaction of retailers is improved.

[0011] In an optional embodiment, the system further includes an order management module;

[0012] The order management module is used to store completed and pending orders from multiple retailers;

[0013] The order management module is also used to send reminder information to the service personnel who have a binding relationship with the retailer to which the pending order belongs when there is a pending order.

[0014] The online points mall management system provided by the embodiment of the present invention stores and manages completed orders and pending orders through an order management module, so that the service personnel of the online points mall can easily view the status of all orders of retailers with which the service personnel have a binding relationship, reducing the time for manual recording and searching, and when there are pending orders, automatically sending reminder information to the service personnel corresponding to the retailer to which the pending orders belong, ensuring that the service personnel provide services in a timely manner, improving the efficiency and accuracy of order processing, and at the same time improving the satisfaction of retailers.

[0015] In an optional embodiment, the system further includes a service management module;

[0016] The service management module is also used to display and modify the basic information and binding relationships of multiple service personnel.

[0017] The online points mall management system provided by the embodiment of the present invention introduces a service management module so that the basic information of service personnel can be displayed in a centralized interface, and the binding relationship between service personnel and retailers can be displayed, so that the retailers each service personnel is responsible for can be more clearly understood, which facilitates the allocation of tasks and resources, improves the convenience and flexibility of information management, and when the responsibilities or binding relationships of service personnel need to be adjusted, they can be modified quickly, which improves the flexibility of management and optimizes personnel management and collaboration efficiency.

[0018] In an optional embodiment, the system further includes a retailer management module;

[0019] The retailer management module is used to set tags for multiple retailers so that retailers can be searched according to the tags.

[0020] The online points mall management system provided by the embodiment of the present invention can quickly locate a specific retailer by setting a retailer tag, thereby improving the efficiency of search and management.

[0021] In an optional implementation, the mall management module is further used to display all commodities according to their categories, and after any commodity is triggered, all information of the commodity is displayed;

[0022] The mall management module is also used to review all products so that products that do not meet the review requirements are not listed in the online points mall.

[0023] The online points mall management system provided by the embodiment of the present invention displays goods by category through the mall management module, so that retailers can quickly find the desired product category, and after triggering any product, all its information is displayed, so that the product characteristics can be fully understood. At the same time, all products are reviewed to ensure that the products on the shelves meet the review requirements. Products that do not meet the review requirements will not be put on the shelves. The detailed product information and strict review mechanism increase the transparency of the mall, enhance the trust of retailers, and improve the efficiency of product management.

[0024] In an optional implementation, the system further includes a rights management module;

[0025] The permission management module is used to configure permissions for managers of the online points mall.

[0026] The online points mall management system provided by the embodiment of the present invention configures permissions for managers of multiple online points malls through a permission management module, which can limit managers' access to specific functions and data of the system, prevent unauthorized access and operation, reduce the risk of data leakage, and improve management efficiency.

[0027] In an optional embodiment, the system further includes a data analysis module;

[0028] The data analysis module is used to collect and analyze the behavior data of multiple retailers, display the behavior data of multiple retailers through visual charts, and generate retailer behavior reports;

[0029] The data analysis module is also used to send adjustment notifications to the points activity module and the points management module based on the retailer behavior report.

[0030] The online points mall management system provided by the embodiment of the present invention can provide valuable data insights, generate visual charts and behavior reports through in-depth analysis of retailer behavior data by the data analysis module, and send adjustment notifications to the points activity module and the points management module based on the retailer behavior report, thereby optimizing the points activity and points management strategies, improving operational efficiency, and at the same time enhancing the participation and satisfaction of retailers.

[0031] In an optional embodiment, the system further includes a feedback module;

[0032] The feedback module is used to collect feedback from multiple retailers on various points activities.

[0033] The online points mall management system provided by the embodiment of the present invention collects retailers' feedback on points activities through a feedback module, so that the design and execution of points activities can be adjusted and optimized in a timely manner according to the retailers' feedback, so as to improve the satisfaction and loyalty of retailers. BRIEF DESCRIPTION OF THE DRAWINGS

[0034] In order to more clearly illustrate the specific implementation methods of the present invention or the technical solutions in the prior art, the drawings required for use in the specific implementation methods or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are some implementation methods of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative work.

[0035] Figure 1 is a schematic diagram of an online points mall management system according to an embodiment of the present invention;

[0036] Figure 2 2 is a schematic diagram of another online points mall management system according to an embodiment of the present invention. DETAILED DESCRIPTION

[0037] In order to make the purpose, technical solution and advantages of the embodiments of the present invention clearer, the technical solution in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments are part of the embodiments of the present invention, not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those skilled in the art without creative work are within the scope of protection of the present invention.

[0038] In common online point-based shopping mall systems, retailers can only earn points by selling products. However, a single way of earning points will result in low satisfaction and loyalty of retailers. The online point-based shopping mall management system provided by the embodiment of the present invention increases the ways to earn points, improves the participation and loyalty of retailers, and improves the satisfaction of retailers through refined operations and management.

[0039] In this embodiment, an online points mall management system is provided. Figure 1 is a flow chart of an online points mall management system according to an embodiment of the present invention. Figure 1 As shown, the system includes a points activity module, a points management module, a service management module, a personal center module and a mall management module; the points activity module is used to provide multiple points activities for multiple retailers, the multiple points activities include check-in activities, password activities, lottery activities and sales activities, and the points activities are used to enable multiple retailers to obtain points to redeem goods in the online points mall; the points management module is used to set rules for the multiple points activities; the service management module is used to store the binding relationship between multiple retailers and service personnel, and the service personnel are used to provide customer service for retailers; the personal center module is used to display and manage the personal information of multiple retailers; the mall management module is used to display and manage the goods and orders in the online points mall.

[0040] Specifically, the online points mall is developed for commercial companies to use with their retailers. The commercial companies display a variety of physical goods or virtual goods in the online points mall, and retailers can select goods in the online points mall and redeem them with points. Retailers can earn points by selling the products of the commercial company or the above-mentioned various points activities. In the related art, only the sale of the products of the commercial company by retailers is used as a way to obtain points, and the way to obtain points is single. In the online points mall management system in the embodiment of the present invention, the points activity module can provide retailers with a variety of points activities, such as check-in activities, password activities, lottery activities and sales activities. Among them, the sign-in activity refers to the retailers who click the sign-in button when they log in to the online points mall for the first time every day, and can get the sign-in points by clicking the sign-in button; the password activity refers to the points exchange password issued by the commercial company to some retailers, and the password points can be obtained by entering the password in the online points mall; the lottery activity refers to the retailers participating in the turntable lottery activity by consuming the existing points, and the prizes can be physical objects or points, etc.; the sales activity refers to the retailers who convert the sales performance by selling the products of the commercial company and obtain sales points. In addition, they can also obtain reward points or penalty points through sales performance, whether the operation is standardized, etc. Among them, the sales performance refers to sales volume or sales volume. The points management module is used to set rules for the above four points activities, such as the conditions for obtaining points, the validity period of points, etc. Because the points mall system in the related art lacks professional customer service, it may cause problems in the process of points exchange for retailers, thereby affecting the retailers' trust in the commercial company. The service management module in the embodiment of the present invention stores the binding relationship between multiple retailers and service personnel. When retailer A redeems a product with points in the online points mall, service staff B provides customer service to the retailer, such as product delivery service, redemption operation guidance service, etc., and retailer A and service staff B are bound. A retailer can only be bound to one service staff, and a service staff can be bound to multiple retailers. The personal center module can display the personal information of the retailer, such as name, contact information, delivery address, order status and details, etc., and supports modification. The mall management module displays all products in the front-end mall, including attributes such as product name, redemption points, style and size, and instructions, and supports operations such as delisting and removing products, and modifying information. At the same time, the mall management module can also display product orders. Through the combination of the above multiple modules, retailers are provided with multiple ways to obtain points, which improves the satisfaction and loyalty of retailers. At the same time, through the refined management of multiple modules, management efficiency is improved.

[0041] In some optional embodiments, Figure 2 is a schematic diagram of another online points mall management system according to an embodiment of the present invention. Figure 2As shown, the system also includes an order management module; the order management module is used to store completed orders and pending orders of multiple retailers; the order management module is also used to send reminder information to service personnel who have a binding relationship with the retailer to which the pending order belongs when there is a pending order.

[0042] Specifically, the order management module stores all completed orders and pending orders in the online points mall. Retailers can log in to the online points mall through the terminal to view their completed orders and pending orders, but cannot view orders from other retailers. Service personnel can view the status of all orders of retailers with which they have a binding relationship, reducing the time for manual recording and searching. At the same time, the order management module focuses on pending orders. If there are pending orders, the order management module will check which retailer the pending order belongs to, and then send a reminder message to the service personnel with whom the retailer has a binding relationship, so as to remind the service personnel to provide services in a timely manner, such as timely delivery services, etc., which improves the efficiency and accuracy of order processing and improves the satisfaction of retailers.

[0043] In some optional implementations, the service management module is also used to display and modify basic information and binding relationships of multiple service personnel.

[0044] Specifically, the service management module is used to display and modify the basic information of service personnel. The basic information includes name, position, contact information, etc. In addition, the list of retailers bound to the service personnel is also displayed and supported for modification. By introducing the service management module, the basic information of service personnel can be displayed in a centralized interface, and the binding relationship between service personnel and retailers can be displayed. This allows for a clearer understanding of the retailers that each service personnel is responsible for, facilitates the allocation of tasks and resources, and improves the convenience and flexibility of information management. When it is necessary to adjust the responsibilities or binding relationships of service personnel, they can be quickly modified through the service management module, which improves management flexibility and optimizes personnel management and collaboration efficiency.

[0045] In some optional embodiments, such as Figure 2 As shown, the system also includes a retailer management module; the retailer management module is used to set tags for multiple retailers so that retailers can be searched according to the tags.

[0046] Specifically, the retailer management module can set tags for multiple retailers, and optionally, the tags can be based on retail formats, regions, stalls or types, etc., which are not limited in the embodiments of the present invention. By setting retailer tags, specific retailers can be quickly located, which improves the efficiency of search and management.

[0047] In some optional implementations, the mall management module is also used to display all commodities according to their categories, and after triggering any commodity, display all information of the commodity; the mall management module is also used to review all commodities so that commodities that do not meet the review requirements are not listed in the online points mall.

[0048] Specifically, the mall management module classifies goods into categories, such as toiletries, daily chemicals, snacks, virtual service products, etc., and then displays all goods by category, so that retailers can quickly find the desired product category. When retailers trigger any product by clicking, all information about the product is displayed, allowing retailers to fully understand the characteristics of the product. In addition, the mall management module will also review all products, such as product quality, product shelf life, and product testing results, to ensure that the products on the shelves meet all review requirements, so that products that do not meet any review requirements will not be listed in the online points mall, which enhances the trust of retailers and improves product management efficiency.

[0049] In some optional embodiments, such as Figure 2 As shown, the system also includes a permission management module; the permission management module is used to configure permissions for managers of the online points mall.

[0050] Specifically, the permission management module can configure permissions for managers of the online points mall, such as the permission to access orders from other retailers, the permission to modify products, the permission to modify orders, etc. It can limit retailers' access to specific functions and data of the system, prevent unauthorized access and operations, reduce the risk of data leakage, and improve management efficiency.

[0051] In some optional embodiments, such as Figure 2 As shown, the system also includes a data analysis module; the data analysis module is used to collect and analyze the behavior data of multiple retailers, display the behavior data of multiple retailers through visual charts, and generate retailer behavior reports; the data analysis module is also used to send adjustment notifications to the points activity module and the points management module based on the retailer behavior report.

[0052] Specifically, behavioral data includes check-in frequency, participation in password activities, participation in lottery activities, sales performance, etc. The data analysis module collects each retailer's behavioral data, conducts in-depth analysis, and displays the retailer's behavioral data through various charts to make the data more intuitive and easy to understand. At the same time, a comprehensive report containing multiple dimensions is generated, such as the overall behavioral profile of retailers, participation in different activities, etc. Optionally, regular reports can be generated on a weekly, monthly, quarterly, and other cycle to help commercial companies track long-term trends. Based on the retailer behavior report, adjustment notifications are automatically sent to the points activity module and the points management module to optimize the points activities and the rules of the points activities to improve the participation and satisfaction of retailers.

[0053] In some optional embodiments, such as Figure 2 As shown, the system also includes a feedback module; the feedback module is used to collect feedback opinions from multiple retailers on multiple point activities.

[0054] Specifically, the feedback module can collect retailers' feedback on any points activity. Suppose in a certain points activity, retailers generally feedback that "the rewards are not attractive enough", the feedback module will collect these feedbacks so that commercial companies can think about how to increase the rewards or how to introduce more attractive reward options based on the feedback, so as to timely adjust and optimize the design and execution of the points activity to improve the satisfaction and loyalty of retailers.

[0055] The online points mall management system provided by the embodiment of the present invention obtains points through various means such as sign-in activities, password activities, lottery activities and sales activities, and flexibly sets points rules through the points management module to make the points system more flexible and changeable. The service management module stores and manages the binding relationships between multiple retailers and service personnel, which helps commercial companies to perform refined management and personalized services. The personal center module provides a centralized information display and management interface for convenient viewing and management of retailers' personal information. The mall management module displays and manages the goods in the online points mall, provides a variety of goods choices, and meets the needs of different users. By increasing the ways to obtain points, the participation and loyalty of retailers are improved, and at the same time, through refined operation and management, the satisfaction of retailers is improved.

[0056] Although the embodiments of the present invention have been described in conjunction with the accompanying drawings, those skilled in the art may make various modifications and variations without departing from the spirit and scope of the present invention. Such modifications and variations are all within the scope defined by the present invention.

Claims

1. An online points mall management system, characterized in that: The system includes a points activity module, a points management module, a service management module, a personal center module and a mall management module; The point activity module is used to provide multiple point activities for multiple retailers, the multiple point activities include sign-in activities, password activities, lottery activities and sales activities, and the point activities are used to enable the multiple retailers to obtain points to redeem goods in the online point mall; The points management module is used to set rules for the various points activities; The service management module is used to store the binding relationship between the multiple retailers and the service personnel, and the service personnel are used to provide customer service for the retailers; The personal center module is used to display and manage the personal information of the multiple retailers; The mall management module is used to display and manage the products and orders in the online points mall.

2. The system according to claim 1, characterized in that The system also includes an order management module; The order management module is used to store the completed orders and pending orders of the multiple retailers; The order management module is also used to send reminder information to the service personnel who have a binding relationship with the retailer to which the pending order belongs when there is a pending order.

3. The system according to claim 1, characterized in that The service management module is also used to display and modify the basic information and binding relationships of multiple service personnel.

4. The system according to claim 1, characterized in that The system also includes a retailer management module; The retailer management module is used to set tags for the multiple retailers so that retailers can be searched according to the tags.

5. The system according to claim 1, characterized in that The mall management module is also used to display all commodities according to their categories, and after any commodity is triggered, all information of the commodity is displayed; The mall management module is also used to review all commodities so that commodities that do not meet the review requirements are not put on the shelves in the online points mall.

6. The system according to claim 1, characterized in that The system also includes a rights management module; The authority management module is used to configure authority for managers of the online points mall.

7. The system according to claim 1, characterized in that The system also includes a data analysis module; The data analysis module is used to collect and analyze the behavior data of the multiple retailers, display the behavior data of the multiple retailers through visual charts, and generate a retailer behavior report; The data analysis module is further used to send adjustment notifications to the points activity module and the points management module based on the retailer behavior report.

8. The system according to claim 1, characterized in that The system also includes a feedback module; The feedback module is used to collect feedback from the multiple retailers on the multiple point activities.

Images