Intelligent operation and maintenance middle platform based on operation and maintenance data driving

Abstract

The invention relates to an intelligent operation and maintenance middle station based on operation and maintenance data driving, and belongs to the technical field of IT system operation and maintenance. The operation and maintenance middle table comprises an operation and maintenance service middle table, an operation and maintenance middle table base, an operation and maintenance development middle table and an operation and maintenance service bus. The operation and maintenance service middle station is used for carrying out operation and maintenance service on various operation and maintenance service scenes; the operation and maintenance middle platform base is connected with the operation and maintenance service middle platform and is used for collecting and storing data required by operation and maintenance service in the operation and maintenance service middle platform; the operation and maintenance development middle station is connected with the operation and maintenance service middle station; the operation and maintenance development middle platform is a PaaS development platform and is used for developing an operation and maintenance SaaS service target so as to construct an operation and maintenance scene and send the constructed operation and maintenance scene to the operation and maintenance service middle platform; and the operation and maintenance service bus is connected with the operation and maintenance service middle platform and is used for managing the operation and maintenance service. The whole system is driven by operation and maintenance data to operate, operation and maintenance tool construction is promoted to be transformed and upgraded from a vertical shaft type to a one-stop type and a platform type, and rapid iteration development of operation and maintenance scenes is supported.

Description

Technical Field

[0001] The present invention belongs to the technical field of IT system operation and maintenance, and specifically relates to an intelligent operation and maintenance middle platform driven by operation and maintenance data. Background Art

[0002] Traditional operation and maintenance tools and systems are "silo-like" and are composed of a loose combination of small systems that provide operation and maintenance functions. They cannot guarantee data consistency, have difficulty in expanding functions, and have difficulty integrating and interacting between functions, and they occupy a relatively high amount of system resources.

[0003] In the process of development, operation and maintenance tools and systems are facing some new problems. For example: 1. The operation and maintenance process involves a large number of repetitive problems and tasks, and manual operations are labor-intensive and inefficient.

[0004] 2. There are patterns in the operation and maintenance process that are difficult for the human brain to discover, and it is impossible for humans to complete in-process diagnosis and advance prediction.

[0005] 3. Operation and maintenance often face massive amounts of data and problems, which cannot be handled promptly and accurately by humans.

[0006] Therefore, how to overcome the shortcomings of existing technologies and seamlessly integrate them with existing operation and maintenance functions to form a synergy is an issue that urgently needs to be addressed in the field of IT system operation and maintenance technology. Summary of the invention

[0007] The purpose of the present invention is to solve the deficiencies of the prior art and to provide an intelligent operation and maintenance platform driven by operation and maintenance data.

[0008] To achieve the above purpose, the technical solution adopted by the present invention is as follows: An intelligent operation and maintenance platform driven by operation and maintenance data, including an operation and maintenance business platform, an operation and maintenance platform base, an operation and maintenance development platform and an operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services.

[0009] Furthermore, preferably, the operation and maintenance business scenarios include intelligent operation and maintenance, operation and maintenance automation, IT service management, operation and maintenance data operation, integrated monitoring and configuration management; The intelligent operation and maintenance includes business impact analysis, automatic fault repair, root cause analysis, fault prediction, capacity prediction and KPI bottleneck analysis.

[0010] Further, preferably, the operation and maintenance middle platform base includes an operation and maintenance procurement and control middle platform and an operation and maintenance data middle platform; The operation and maintenance acquisition and control center is used to collect data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance data center is used to store the data required for the operation and maintenance services in the operation and maintenance business center.

[0011] Furthermore, it is preferred that after receiving the data requests and data subscription requirements from various modules of the operation and maintenance business center, the operation and maintenance data center integrates and analyzes all data requirements, starts the task of sending data for existing data, sorts out and integrates the missing data, and issues data collection tasks to the operation and maintenance procurement and control center; arranges the storage and sending tasks after the data is in place; The operation and maintenance acquisition and control center issues data collection tasks to the target agent based on the data collection tasks received; the data collected by the target agent is first aggregated to the data acquisition and control center, and then passed to the operation and maintenance data center.

[0012] Further, preferably, the operation and maintenance business middle platform includes an intelligent operation and maintenance unit, and the intelligent operation and maintenance unit includes a business impact analysis module, a fault automatic repair module, a root cause analysis module, a fault prediction module, a capacity prediction module and a KPI bottleneck analysis module; Among them, the business impact analysis module is used to analyze business impact; The fault automatic repair module is used to automatically repair the fault; The root cause analysis module is used to analyze the root cause; The fault prediction module is used to predict faults; The capacity forecast module is used for capacity forecasting; The KPI bottleneck analysis module is used to analyze KPI bottlenecks.

[0013] Further, preferably, the root cause analysis module is specifically: A root cause analysis model is pre-stored in the root cause analysis module; Users can enable the root cause analysis function through the operation and maintenance front end in two situations: Case 1: An alarm storm has occurred, and the operation and maintenance platform has captured a large amount of alarm information. The root cause analysis function is needed to locate the problem. Case 2: During normal operation, set the trigger condition for starting the root cause analysis function. Once the alarm information scale per unit time exceeds the specified level, the root cause analysis function will be automatically started immediately. The root cause analysis module performs corresponding actions according to user instructions: For situation 1, the root cause analysis module submits data requests for monitoring data, log data, and alarm data related to the alarm storm to the operation and maintenance data center. The operation and maintenance data center feeds these data back to the root cause analysis module, which performs analysis and calculations and feeds back the root cause analysis results to the user. For situation 2, the root cause analysis module submits a conditional data subscription request to the operation and maintenance data center. The condition is that the scale of alarm information per unit time exceeds the specified level, and the subscribed data content includes monitoring data, log data, and alarm data required for root cause analysis. Then, the root cause analysis module will continue to monitor the specified data channel. Once the operation and maintenance data center passes the specified data from the data channel, it will immediately start the root cause analysis model for analysis and feedback the results to the user as soon as possible. The root cause analysis module will not cancel the conditional data subscription to the operation and maintenance data center until the user cancels the trigger of the root cause analysis through the operation and maintenance front desk.

[0014] In the present invention, the operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios, that is, to provide operation and maintenance function support for various operation and maintenance business scenarios.

[0015] The operation and maintenance middle platform base is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business middle platform; it is also responsible for providing management and service functions for operation and maintenance resource objects, and presenting these functions in the form of services for use by the operation and maintenance business middle platform.

[0016] The operation and maintenance development middle platform provides a PaaS development platform for operation and maintenance developers to develop operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business middle platform, thereby providing operation and maintenance service support for various operation and maintenance scenarios. The developed operation and maintenance SaaS services (including programs and configuration information) can be deployed to the operation and maintenance business middle platform and the operation and maintenance middle platform base.

[0017] The operation and maintenance service bus is used to manage the operation and maintenance services, specifically, to manage all services provided by the operation and maintenance center.

[0018] The present invention provides an intelligent operation and maintenance middle platform driven by operation and maintenance data, which integrates intelligent operation and maintenance as a module into the overall structure of the operation and maintenance middle platform, drives the operation of the entire system by operation and maintenance data, promotes the transformation and upgrading of operation and maintenance tool construction from "silo type" to "one-stop" and "platform", and supports the rapid iterative development of operation and maintenance scenarios.

[0019] Compared with the prior art, the present invention has the following beneficial effects: 1. The present invention realizes the management and service of all operation and maintenance resource objects through the operation and maintenance middle platform base, and provides instruction, data, and message services for various operation and maintenance scenarios of the operation and maintenance business middle platform through unified interface and data standard specifications. The new operation and maintenance resource objects are responsible for docking, management, and service by the operation and maintenance middle platform base, and will not affect other parts of the operation and maintenance system. The new operation and maintenance scenarios are implemented based on the standardized interfaces and data of the operation and maintenance middle platform base. On this basis, the construction of operation and maintenance tools is promoted from "silo-type" to "one-stop" and "platform-based" transformation and upgrading, supporting the rapid iterative development of operation and maintenance scenarios.

[0020] 2. Build operation and maintenance scenarios with zero code through the operation and maintenance development platform.

[0021] 3. The operation and maintenance procurement and control center is responsible for unified procurement and control, and completes all operation and maintenance tasks through a single agent. Different agents will not be deployed on the same machine for different tasks (one of the characteristics of silo-style operation and maintenance tools is that task-related agents will be deployed for different types of operation and maintenance tasks).

[0022] 4. Unify data production, governance and consumption.

[0023] 5. Solve problems that are difficult or impossible to solve manually through intelligent operation and maintenance functions.

[0024] 6. Treat intelligent operation and maintenance as a functional subsystem of the operation and maintenance business platform, place it on the same level as traditional operation and maintenance functions, and achieve high algorithm reuse.

[0025] 7. Based on the interface and data standardization of the operation and maintenance middle platform base, the functions of intelligent operation and maintenance and the operation and maintenance middle platform are realized through data-driven. BRIEF DESCRIPTION OF THE DRAWINGS

[0026] In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present invention. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative labor.

[0027] Figure 1 It is a structural diagram of the intelligent operation and maintenance middle platform driven by operation and maintenance data of the present invention. DETAILED DESCRIPTION

[0028] The present invention is further described in detail below in conjunction with embodiments.

[0029] Those skilled in the art will appreciate that the following examples are only used to illustrate the present invention and should not be considered to limit the scope of the present invention. If no specific techniques or conditions are specified in the examples, the techniques or conditions described in the literature in the art or the product specifications are used. If the manufacturer of the materials or equipment used is not specified, they are all conventional products that can be purchased.

[0030] Those skilled in the art will appreciate that, unless expressly stated, the singular forms "a", "an", "said" and "the" used herein may also include plural forms. It should be further understood that the term "comprising" used in the specification of the present invention refers to the presence of the features, integers, steps, operations, elements and / or components, but does not exclude the presence or addition of one or more other features, integers, steps, operations, elements, components and / or groups thereof. It should be understood that when we refer to an element as being "connected" to another element, it may be directly connected to the other element, or there may be intermediate elements. In addition, the "connection" used here may include wireless connections. The term "and / or" used here includes any unit and all combinations of one or more associated listed items.

[0031] In the description of the present invention, unless otherwise specified, "plurality" means two or more than two. The terms "inside", "upper", "lower", etc., indicating positions or state relationships, are based on the positions or state relationships shown in the drawings, and are only for the convenience of describing the present invention and simplifying the description, and do not indicate or imply that the device or element referred to must have a specific position, be constructed and operate in a specific position, and therefore cannot be understood as limiting the present invention.

[0032] In the description of the present invention, it should be noted that, unless otherwise clearly specified and limited, the terms "installed", "connected", and "provided with" should be understood in a broad sense, for example, it can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium. For ordinary technicians in this field, the specific meanings of the above terms in the present invention will be understood according to specific circumstances.

[0033] It will be understood by those skilled in the art that, unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as generally understood by those skilled in the art in the field to which the present invention belongs. It should also be understood that terms such as those defined in common dictionaries should be understood to have meanings consistent with the meanings in the context of the prior art, and will not be interpreted with idealized or overly formal meanings unless defined as herein. Example 1

[0034] An intelligent operation and maintenance platform driven by operation and maintenance data, including an operation and maintenance business platform, an operation and maintenance platform base, an operation and maintenance development platform and an operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services. Example 2

[0035] An intelligent operation and maintenance platform driven by operation and maintenance data, including an operation and maintenance business platform, an operation and maintenance platform base, an operation and maintenance development platform and an operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services.

[0036] Operation and maintenance business scenarios include intelligent operation and maintenance, operation and maintenance automation, IT service management, operation and maintenance data operation, integrated monitoring and configuration management; The intelligent operation and maintenance includes business impact analysis, automatic fault repair, root cause analysis, fault prediction, capacity prediction and KPI bottleneck analysis.

[0037] The operation and maintenance platform base includes the operation and maintenance procurement and control platform and the operation and maintenance data platform; The operation and maintenance acquisition and control center is used to collect data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance data center is used to store the data required for the operation and maintenance services in the operation and maintenance business center.

[0038] After receiving data requests and data subscription requirements from various modules of the operation and maintenance business center, the operation and maintenance data center integrates and analyzes all data requirements, starts the task of sending data for existing data, sorts out and integrates missing data, and issues data collection tasks to the operation and maintenance procurement and control center; arranges storage and sending tasks after the data is in place; The operation and maintenance acquisition and control center issues data collection tasks to the target agent based on the data collection tasks received; the data collected by the target agent is first aggregated to the data acquisition and control center, and then passed to the operation and maintenance data center. Example 3

[0039] like Figure 1 As shown, an intelligent operation and maintenance middle platform driven by operation and maintenance data includes an operation and maintenance business middle platform, an operation and maintenance middle platform base, an operation and maintenance development middle platform and an operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services.

[0040] Operation and maintenance business scenarios include intelligent operation and maintenance, operation and maintenance automation, IT service management, operation and maintenance data operation, integrated monitoring and configuration management; The intelligent operation and maintenance includes business impact analysis, automatic fault repair, root cause analysis, fault prediction, capacity prediction and KPI bottleneck analysis.

[0041] The operation and maintenance platform base includes the operation and maintenance procurement and control platform and the operation and maintenance data platform; The operation and maintenance acquisition and control center is used to collect data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance data center is used to store the data required for the operation and maintenance services in the operation and maintenance business center.

[0042] After receiving data requests and data subscription requirements from various modules of the operation and maintenance business center, the operation and maintenance data center integrates and analyzes all data requirements, starts the task of sending data for existing data, sorts out and integrates missing data, and issues data collection tasks to the operation and maintenance procurement and control center; arranges storage and sending tasks after the data is in place; The operation and maintenance acquisition and control center issues data collection tasks to the target agent based on the data collection tasks received; the data collected by the target agent is first aggregated to the data acquisition and control center, and then passed to the operation and maintenance data center.

[0043] The operation and maintenance business platform includes an intelligent operation and maintenance unit, which includes a business impact analysis module, an automatic fault repair module, a root cause analysis module, a fault prediction module, a capacity prediction module, and a KPI bottleneck analysis module; Among them, the business impact analysis module is used to analyze the business impact of alarm information; The fault automatic repair module is used to automatically repair the fault; The root cause analysis module is used to analyze the root cause of alarm information that exceeds the normal range; The fault prediction module is used to predict faults; The capacity forecast module is used for capacity forecasting; The KPI bottleneck analysis module is used to analyze KPI bottlenecks.

[0044] The root cause analysis module is specifically: A root cause analysis model is pre-stored in the root cause analysis module; Users can enable the root cause analysis function through the operation and maintenance front end in two situations: Case 1: An alarm storm has occurred, and the operation and maintenance platform has captured a large amount of alarm information. The root cause analysis function is needed to locate the problem. Case 2: During normal operation, set the trigger condition for starting the root cause analysis function. Once the alarm information scale per unit time exceeds the specified level, the root cause analysis function will be automatically started immediately. The root cause analysis module performs corresponding actions according to user instructions: For situation 1, the root cause analysis module submits data requests for monitoring data, log data, and alarm data related to the alarm storm to the operation and maintenance data center. The operation and maintenance data center feeds these data back to the root cause analysis module, which performs analysis and calculations and feeds back the root cause analysis results to the user. For situation 2, the root cause analysis module submits a conditional data subscription request to the operation and maintenance data center. The condition is that the scale of alarm information per unit time exceeds the specified level, and the subscribed data content includes monitoring data, log data, and alarm data required for root cause analysis. Then, the root cause analysis module will continue to monitor the specified data channel. Once the operation and maintenance data center passes the specified data from the data channel, it will immediately start the root cause analysis model for analysis and feedback the results to the user as soon as possible. The root cause analysis module will not cancel the conditional data subscription to the operation and maintenance data center until the user cancels the trigger of the root cause analysis through the operation and maintenance front desk.

[0045] Application Examples like Figure 1 As shown, an intelligent operation and maintenance middle platform driven by operation and maintenance data is characterized by including an operation and maintenance business middle platform, an operation and maintenance middle platform base, an operation and maintenance development middle platform and an operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services.

[0046] We divide the entire operation and maintenance system into three major levels from bottom to top, namely operation and maintenance resource objects, operation and maintenance middle platform, and operation and maintenance front platform.

[0047] Operation and maintenance resource objects include infrastructure such as computer rooms, networks, storage, cloud infrastructure, databases, and middleware, applications such as applications, services, and transactions, as well as business-level resource objects. These are all management service objects of the operation and maintenance system.

[0048] The operation and maintenance middle platform includes four parts: the operation and maintenance business middle platform, the operation and maintenance middle platform base, the operation and maintenance development middle platform, and the operation and maintenance service bus. It is the core supporting the operation of the operation and maintenance system.

[0049] The operation and maintenance business middle platform provides out-of-the-box support for various operation and maintenance business scenarios, including intelligent operation and maintenance, operation and maintenance automation, IT service management, operation and maintenance data operation, integrated monitoring, configuration management and other business scenarios.

[0050] Intelligent operation and maintenance includes functional modules such as business impact analysis, automatic fault repair, root cause analysis, fault prediction, capacity prediction, and KPI bottleneck analysis.

[0051] The operation and maintenance middle platform base includes the operation and maintenance procurement and control middle platform and the operation and maintenance data middle platform. It is the intermediate link that supports the operation and maintenance business middle platform and manages the operation and maintenance resource objects.

[0052] Through the operation and maintenance middle platform base, management and services of all operation and maintenance resource objects are realized. Through unified interfaces and data standard specifications, instruction, data, and message services are provided for various operation and maintenance scenarios of the operation and maintenance business middle platform.

[0053] The operation and maintenance development middle platform is used to create an operation and maintenance PaaS development platform for operation and maintenance personnel, achieving the goal of zero-code rapid iteration development of operation and maintenance SaaS services.

[0054] The operation and maintenance service bus provides operation and maintenance service management functions. The functions of the operation and maintenance middle platform are all implemented based on services.

[0055] The operation and maintenance front desk includes operation service portal, mobile operation and maintenance, 2D visualization, 3D visualization, operation report and other functions. It provides interaction functions with operation and maintenance related personnel.

[0056] Operation and maintenance personnel complete operation and maintenance-related work by interacting with the operation and maintenance front desk based on various terminals, such as PCs, pads, and mobile phones.

[0057] The various functions provided by the operation and maintenance front desk to users are realized by obtaining the functions provided by various business scenarios of the operation and maintenance business middle desk.

[0058] The operation and maintenance business middle platform completes the management and service of various operation and maintenance resource objects through the operation and maintenance middle platform base.

[0059] Taking root cause analysis as an example, the specific implementation mode of the present invention is described.

[0060] First, root cause analysis requires pre-training of the root cause analysis model. The data used for pre-training includes monitoring data, log data, and alarm data. During the pre-training process, some data needs to be manually labeled. If multiple root cause chain information appears, manual identification is required. After the model pre-training is completed, the model can be officially put into production for root cause analysis.

[0061] Users can enable the root cause analysis function through the operation and maintenance front desk in two situations. One situation is that an alarm storm has occurred (hereinafter referred to as situation 1), and the monitoring function has captured a large amount of alarm information, and the root cause analysis function is needed to locate the problem. The other situation is that when the system is operating normally (hereinafter referred to as situation 2), the trigger condition for starting the root cause analysis function is set. Once the alarm information scale per unit time exceeds the specified level, the root cause analysis function is automatically started immediately.

[0062] The root cause analysis module in intelligent operation and maintenance performs corresponding actions according to user instructions. For situation 1, the root cause analysis module submits data requests for monitoring data, log data, and alarm data related to the alarm storm to the operation and maintenance data center. The operation and maintenance data center feeds back these data to the root cause analysis module, which performs analysis and calculations and feeds back the root cause analysis results to the user. For situation 2, the root cause analysis module submits a conditional data subscription request to the operation and maintenance data center. The condition is that the alarm information scale per unit time exceeds the specified level. The subscribed data content includes monitoring data, log data, and alarm data required for root cause analysis. Then, the root cause analysis module will continue to monitor the specified data channel. Once the operation and maintenance data center passes the specified data from the data channel, it will immediately start the root cause analysis model for analysis and feed back the results to the user as soon as possible. The root cause analysis module will not cancel the conditional data subscription to the operation and maintenance data center until the user cancels the trigger of the root cause analysis through the operation and maintenance front desk.

[0063] After receiving data requests and data subscription requirements from various modules of the operation and maintenance business center, the operation and maintenance data center integrates and analyzes all data requirements, and starts the task of sending data for existing data. For missing data, it sorts and integrates them, and issues data collection tasks to the operation and maintenance procurement and control center. Arrange storage and sending tasks after the data is in place.

[0064] The operation and maintenance acquisition and control center issues data collection tasks to the target agent based on the data collection tasks received. The data collected by the target agent is first aggregated to the data acquisition and control center, and then passed to the operation and maintenance data center and other business modules.

[0065] The above shows and describes the basic principles, main features and advantages of the present invention. It should be understood by those skilled in the art that the present invention is not limited to the above embodiments, and the above embodiments and descriptions are only for explaining the principles of the present invention. Without departing from the spirit and scope of the present invention, the present invention may have various changes and improvements, which fall within the scope of the present invention to be protected. The scope of protection of the present invention is defined by the attached claims and their equivalents.

Claims

1. An intelligent operation and maintenance platform driven by operation and maintenance data, characterized in that: Including operation and maintenance business platform, operation and maintenance platform base, operation and maintenance development platform and operation and maintenance service bus; The operation and maintenance business middle platform is used to provide operation and maintenance services for various operation and maintenance business scenarios; The operation and maintenance center base is connected to the operation and maintenance business center and is used to collect, store and manage the data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance development platform is connected to the operation and maintenance business platform; the operation and maintenance development platform is a PaaS development platform used to develop the goals of operation and maintenance SaaS services, thereby building operation and maintenance scenarios, and sending the built operation and maintenance scenarios to the operation and maintenance business platform; The operation and maintenance service bus is connected to the operation and maintenance business middle platform and is used to manage the operation and maintenance services.

2. The intelligent operation and maintenance platform driven by operation and maintenance data according to claim 1 is characterized in that: Operation and maintenance business scenarios include intelligent operation and maintenance, operation and maintenance automation, IT service management, operation and maintenance data operation, integrated monitoring and configuration management; The intelligent operation and maintenance includes business impact analysis, automatic fault repair, root cause analysis, fault prediction, capacity prediction and KPI bottleneck analysis.

3. The intelligent operation and maintenance platform driven by operation and maintenance data according to claim 1 is characterized in that: The operation and maintenance platform base includes the operation and maintenance procurement and control platform and the operation and maintenance data platform; The operation and maintenance acquisition and control center is used to collect data required for the operation and maintenance services in the operation and maintenance business center; The operation and maintenance data center is used to store the data required for the operation and maintenance services in the operation and maintenance business center.

4. The intelligent operation and maintenance platform driven by operation and maintenance data according to claim 3 is characterized in that: After receiving data requests and data subscription requirements from various modules of the operation and maintenance business center, the operation and maintenance data center integrates and analyzes all data requirements, starts the task of sending data for existing data, sorts out and integrates missing data, and issues data collection tasks to the operation and maintenance procurement and control center; arranges storage and sending tasks after the data is in place; The operation and maintenance acquisition and control center issues data collection tasks to the target agent based on the data collection tasks received; the data collected by the target agent is first aggregated to the data acquisition and control center, and then passed to the operation and maintenance data center.

5. The intelligent operation and maintenance platform driven by operation and maintenance data according to claim 1 is characterized in that: The operation and maintenance business platform includes an intelligent operation and maintenance unit, which includes a business impact analysis module, an automatic fault repair module, a root cause analysis module, a fault prediction module, a capacity prediction module, and a KPI bottleneck analysis module; Among them, the business impact analysis module is used to analyze the business impact of alarm information; The fault automatic repair module is used to automatically repair the fault; The root cause analysis module is used to analyze the root cause of alarm information that exceeds the normal range; The fault prediction module is used to predict faults; The capacity forecast module is used for capacity forecasting; The KPI bottleneck analysis module is used to analyze KPI bottlenecks.

6. The intelligent operation and maintenance platform driven by operation and maintenance data according to claim 5 is characterized in that: The root cause analysis module is specifically: A root cause analysis model is pre-stored in the root cause analysis module; Users can enable the root cause analysis function through the operation and maintenance front end in two situations: Case 1: An alarm storm has occurred, and the operation and maintenance platform has captured a large amount of alarm information. The root cause analysis function is needed to locate the problem. Case 2: During normal operation, set the trigger condition for starting the root cause analysis function. Once the alarm information scale per unit time exceeds the specified level, the root cause analysis function will be automatically started immediately. The root cause analysis module performs corresponding actions according to user instructions: For situation 1, the root cause analysis module submits data requests for monitoring data, log data, and alarm data related to the alarm storm to the operation and maintenance data center. The operation and maintenance data center feeds these data back to the root cause analysis module, which performs analysis and calculations and feeds back the root cause analysis results to the user. For situation 2, the root cause analysis module submits a conditional data subscription request to the operation and maintenance data center. The condition is that the scale of alarm information per unit time exceeds the specified level, and the subscribed data content includes monitoring data, log data, and alarm data required for root cause analysis. Then, the root cause analysis module will continue to monitor the specified data channel. Once the operation and maintenance data center passes the specified data from the data channel, it will immediately start the root cause analysis model for analysis and feedback the results to the user as soon as possible. The root cause analysis module will not cancel the conditional data subscription to the operation and maintenance data center until the user cancels the trigger of the root cause analysis through the operation and maintenance front desk.

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