Communication equipment operation and maintenance service system and method based on augmented reality

Abstract

The invention discloses a communication equipment operation and maintenance service system and method based on augmented reality, and the system comprises a communication equipment layer which is provided with communication equipment capable of being operated and maintained, and also comprises a communication layer which is connected with the communication equipment layer through a data exchange interface; the AR server layer is connected with the communication layer and comprises an operation and maintenance template database; the display equipment layer is connected with the AR server layer and comprises equipment using the AR technology; the AR server layer receives and processes a request of the display device layer, obtains state information related to operation and maintenance of communication devices corresponding to the request of the display device layer in the communication device layer through the communication layer, and carries out data processing according to a corresponding operation and maintenance template called in an operation and maintenance template database to form a complete operation and maintenance operation process. And outputting the operation and maintenance operation process to a display equipment layer for displaying. Each stage of the maintenance process is visually displayed, and the operation and maintenance difficulty and the operation and maintenance time are reduced.

Description

Technical Field

[0001] The present invention belongs to the technical field of power communication operation and maintenance services, and more specifically, relates to a communication device operation and maintenance service system and method based on augmented reality. Background Art

[0002] With the continuous expansion of the scale of power communication networks and service scales, the types of communication devices are gradually increasing. Timely operation and maintenance of communication devices can extend the service life of the devices and ensure the reliability of services.

[0003] Currently, there are two maintenance methods: performing operation and maintenance on devices according to a plan, and performing operation and maintenance on devices according to the actual status. When performing maintenance according to a plan, a specially formulated maintenance plan is used, which explains which devices will be maintained at what time. The advantage of this method is that there is a known work plan and the maintenance cost can be calculated. The disadvantage is that the maintenance interval is strictly fixed, which may result in the devices to be maintained being in the waiting period for maintenance. When performing maintenance according to the actual status, it is necessary to monitor the working status of the devices in real time. When the status parameters reach the set threshold, maintenance will be carried out on them. This method is the most commonly used maintenance method because the operation and maintenance work will only be carried out when needed.

[0004] The method of performing operation and maintenance on devices according to the actual status also has certain defects: 1) If the monitored parameter list is incomplete, it may lead to the inability to respond in advance when the device has an unexpected failure; 2) When maintenance is carried out when the parameters are abnormal, if the operation and maintenance time is long, it may also lead to device failures. Both of these defects require the operation and maintenance personnel to quickly and timely maintain the devices and solve the problems that occur, which requires a high technical level of the operation and maintenance personnel.

[0005] Prior art document 1 (CN116976851A) discloses a smart computer room maintenance AR remote assistance system, method, electronic device and storage medium. The remote assistance system includes a server and at least one terminal, and the server is connected to each terminal through a network; the terminal includes a main control module, a communication module, an AR module and a camera module, and the main control module is respectively connected to the communication module, the AR module and the camera module; the server includes: a fault identification module, a fault guidance database, a fault retrieval module and an image data sending module.

[0006] Prior art document 2 (CN113162784A) discloses a method for generating an operation and maintenance template. The method includes: obtaining the operation information of the operation and maintenance operations performed by the user; using the operation information to determine the relevance between the operation and maintenance operations; using the relevance between the operation and maintenance operations to determine the execution process of the operation and maintenance tasks; and using the execution process to generate an operation and maintenance template.

[0007] However, the deficiency of the existing technical document 1 is that its fault repair suggestions are implemented in the form of playing video materials, lacking flexibility, and the coverage only includes fault repair, lacking the auxiliary functions of other professional work in the inspection of communication equipment and the standardized operation guidelines. The deficiency of the existing technical document 2 is that it can only generate operation and maintenance templates composed of fixed action combinations, lacking intelligent and precise action guidelines. Summary of the Invention

[0008] To solve the deficiencies in the existing technology, the present invention provides an augmented reality-based communication equipment operation and maintenance service system and method. By introducing augmented reality technology, it intuitively displays each working stage in the maintenance process, indicates the component information, location, and maintenance method that need to be maintained for the specified equipment, and can provide other operation information or parameter information about the equipment, thereby greatly reducing the difficulty and time of communication equipment operation and maintenance.

[0009] The present invention adopts the following technical solutions.

[0010] In the first aspect of the present invention, an augmented reality-based communication equipment operation and maintenance service system is provided, including a communication equipment layer, where the communication equipment layer includes all operable communication equipment. The operation and maintenance service system further includes: A communication layer, which is connected to the communication equipment layer through a data exchange interface; An AR server layer, which is connected to the communication layer. The AR server layer includes a pre-constructed operation and maintenance template database; A display device layer, which is connected to the AR server layer. The display device layer includes devices using AR technology; The AR server layer receives and processes requests from the display device layer, obtains the status information related to the operation and maintenance of the communication equipment corresponding to the requests of the display device layer in the communication equipment layer through the communication layer, and performs data processing according to the corresponding operation and maintenance templates called in the operation and maintenance template database to form a complete operation and maintenance operation process, and outputs the operation and maintenance operation process to the display device layer for display.

[0011] Optionally, the communication equipment includes an information recording module, which is used to store the identifier of the communication equipment; the device using AR technology in the display device layer obtains the identifier of the communication equipment stored in the information recording module, encapsulates the identifier in the request of the display device layer, and the AR server layer receives the request of the display device layer and parses the request to obtain the identifier, and obtains the status information of the communication equipment corresponding to the identifier through the communication layer.

[0012] Optionally, when constructing the operation and maintenance template database, it includes: The first step is to determine the communication equipment operation and maintenance tasks, and the communication equipment operation and maintenance tasks include one or more decomposed operation actions; In the second step, determine whether there is a corresponding independent operation action template in the operation and maintenance template database for the decomposition operation action. If it exists, describe the decomposition operation action according to the corresponding independent operation action template in the operation and maintenance template database; otherwise, directly describe the decomposition operation action. In the third step, establish a connection between the description of the decomposition operation action and the communication devices in the communication layer and perform binding. In the fourth step, create an operation and maintenance operation action description list according to the connection in the third step, link the decomposition operation actions in the operation and maintenance operation action description list with the corresponding communication devices, and perform an operability test on the link. If the test fails, return to the second step to re-decompose the operation action and describe it sequentially. If the test passes, proceed to the fifth step. In the fifth step, establish a task target operation and maintenance operation template according to the operation and maintenance operation action description list. The task target operation and maintenance operation template is an ordered set of multiple independent operation action templates. In the sixth step, detect whether the established task target operation and maintenance operation template has the same independent operation action template as the operation and maintenance operation template in the operation and maintenance template database. If not, enter the task target operation and maintenance operation template and all the independent operation action templates it contains into the operation and maintenance template database in a set manner. Otherwise, proceed to the seventh step. In the seventh step, detect whether the established task target operation and maintenance operation template is the same as the operation and maintenance operation template in the operation and maintenance template database. If not, screen out the same independent operation action templates that already exist in the operation and maintenance template database, and enter the new independent operation action templates and the task target operation and maintenance operation template into the database in a set manner. Otherwise, return to the first step to determine the next communication device operation and maintenance task.

[0013] The second aspect of the present invention provides a method for communication device operation and maintenance services, and the method includes: The AR server layer receives a request from the display device layer, generates an information query request according to the request of the display device layer, and sends the information query request to the operation and maintenance template database and the communication device layer. The communication device layer parses the information query request to obtain the identifier of the corresponding communication device, queries according to the identifier, obtains the status information of the communication device corresponding to the identifier, and feeds it back to the operation and maintenance template database through the communication layer. The operation and maintenance template database queries according to the identifier, obtains the operation and maintenance operation template corresponding to the identifier, and feeds back the operation and maintenance operation template and the status information to the AR server layer together. The AR server layer fills the operation and maintenance operation template according to the status information to form a complete operation and maintenance operation process, and outputs the operation and maintenance operation process to the display device layer for display.

[0014] Optionally, build an operation and maintenance template database, including: In the first step, determine the operation and maintenance tasks of communication devices, where the operation and maintenance tasks of communication devices include one or more decomposed operation actions; In the second step, determine whether there is a corresponding independent operation action template in the operation and maintenance template database for the decomposed operation action. If so, describe the decomposed operation action according to the corresponding independent operation action template in the operation and maintenance template database. Otherwise, directly describe the decomposed operation action; In the third step, establish a connection between the description of the decomposed operation action and the communication devices in the communication layer and perform binding; In the fourth step, create a list of operation and maintenance action descriptions based on the connection in the third step, link the decomposed operation actions in the list of operation and maintenance action descriptions with the corresponding communication devices, and perform an operability test on the link. If the test fails, return to the second step to re-decompose the operation action and describe it in sequence. If the test passes, proceed to the fifth step; In the fifth step, establish a task target operation and maintenance template based on the list of operation and maintenance action descriptions. The task target operation and maintenance template is an ordered set of multiple independent operation action templates; In the sixth step, detect whether the established task target operation and maintenance template has the same independent operation action template as the operation and maintenance template in the operation and maintenance template database. If not, enter the task target operation and maintenance template and all the independent operation action templates it contains into the operation and maintenance template database in a set manner. Otherwise, proceed to the seventh step; In the seventh step, detect whether the established task target operation and maintenance template is the same as the operation and maintenance template in the operation and maintenance template database. If not, screen out the same independent operation action templates that already exist in the operation and maintenance template database, and enter the new independent operation action templates and the task target operation and maintenance template in a set manner. Otherwise, return to the first step to determine the next operation and maintenance task of the communication device.

[0015] Optionally, the number of decomposed operation actions is less than or equal to the first quantity threshold.

[0016] Optionally, when the number of decomposed operation actions in the operation and maintenance tasks of communication devices is greater than the first quantity threshold, split the operation and maintenance tasks of communication devices into multiple subtasks.

[0017] Optionally, when the number of decomposed operation actions in the operation and maintenance tasks of communication devices is greater than the first quantity threshold, split the operation and maintenance tasks of communication devices into multiple subtasks, including: When the object of the task content in the operation and maintenance task of the communication device meets the first requirement, directly split the operation and maintenance task of the communication device according to the preset inspection steps; and / or, When the object of the task content in the operation and maintenance task of the communication device meets the second requirement, the operation and maintenance task of the communication device is split into multiple first-class subtasks, then the first-class subtasks are split into multiple second-class subtasks, and then the second-class subtasks are split according to the corresponding steps of the second-class subtasks; The first requirement includes that the object of the task content is a device, and the second requirement includes that the object of the task content is to handle defects or handle faults.

[0018] Optionally, the AR server layer fills the operation and maintenance operation template according to the status information to form a complete operation and maintenance operation process, including: The status information includes traversing the information blanks reserved in the operation and maintenance operation template and finding the category to which the information blank belongs. The categories include object location information, spatial location information, and numerical information; Find the corresponding object location information, spatial location information, and numerical information of the information blank in the status information; Add the found object location information, spatial location information, and numerical information into the corresponding information blanks to generate a complete operation and maintenance operation process.

[0019] The third aspect of the present invention provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the computer program is loaded into the processor, the above-mentioned augmented reality-based communication device operation and maintenance service method is implemented.

[0020] The fourth aspect of the present invention provides a computer-readable storage medium, which stores a computer program. When the computer program is executed by a processor, the above-mentioned augmented reality-based communication device operation and maintenance service method is implemented.

[0021] Compared with the prior art, the beneficial effects of the present invention at least include: Compared with the prior art document 1, the significant difference of the present invention is that, for the communication device inspection profession, a flexible and standardized method for making a communication operation and maintenance template is established in all aspects according to the rules and regulations of communication operation and maintenance; based on this significant difference, the technical effects actually achieved by the present invention at least include: it can adapt to the work knowledge assistance of equipment operation and maintenance such as daily inspection and sudden fault repair of various types of equipment, and strictly abide by the rules and regulations of communication device operation and maintenance to achieve standardized inspection.

[0022] Compared with the prior art document 2, the significant difference of the present invention is that, on the basis of generating the operation and maintenance template, the operation and maintenance operation content is filled and updated in combination with the equipment status information; based on this significant difference, the technical effects actually achieved by the present invention at least include: it can generate detailed operation and maintenance operation content for the current situation of the current equipment, and can accurately guide the operation and maintenance personnel to carry out the inspection work of the equipment. Description of the Drawings

[0023] To more clearly illustrate the technical solutions of the embodiments of the present invention, the accompanying drawings required for the description of the embodiments will be briefly introduced below. Obviously, the accompanying drawings in the following description are only some embodiments of the present invention. For those of ordinary skill in the art, without creative efforts, other accompanying drawings can be obtained based on these drawings. Among them: Figure 1 It is a schematic diagram of the architecture of a communication device operation and maintenance service system provided by an embodiment of the present invention; Figure 2 It is a schematic diagram of the process for constructing a database of a communication device operation and maintenance service system provided by an embodiment of the present invention; Figure 3 It is a schematic diagram of the working process of a communication device operation and maintenance service system provided by an embodiment of the present invention. Detailed implementation manners

[0024] To make the objectives, technical solutions, and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. The embodiments described in this application are only a part of the embodiments of the present invention, rather than all the embodiments. Based on the spirit of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts belong to the protection scope of the present invention.

[0025] Combined with Figure 1 As shown, Embodiment 1 of the present invention provides a communication device operation and maintenance service system based on augmented reality, including: The bottom layer is the communication device layer, which includes all operable communication devices.

[0026] The second layer is the communication layer, and the communication layer is connected to the communication device layer through a data exchange interface.

[0027] Specifically, data exchange between the two layers is carried out through data exchange interfaces such as I / O controllers and OPC UA. The communication layer includes digital communication protocols such as DeviceNet, POWERLINK, and WirelessHART, which are used to communicate with the bottom layer or transmit information to the AR server layer.

[0028] The third layer is the AR server layer, which is connected to the communication layer. The AR server layer includes a pre-built operation and maintenance template database. The AR server layer receives and processes requests from the display device layer, obtains the status information related to the operation and maintenance of the communication device corresponding to the request of the display device layer in the communication device layer through the communication layer, and performs data processing according to the corresponding operation and maintenance template called in the operation and maintenance template database to form a complete operation and maintenance operation process, and outputs the operation and maintenance operation process to the display device layer for display.

[0029] Specifically, the AR server layer contains application programs that execute tasks, and its functions include: 1) processing requests from upper-layer clients; 2) obtaining status information related to the operation and maintenance of communication devices; 3) processing data; 4) preparing answers (that is, forming an operation and maintenance operation process according to the processed data); 5) sending responses to upper-layer clients. The AR server layer contains an operation and maintenance template database, which can support the AR server layer to perform data processing after calling the template, and output the formed auxiliary content of the entire operation and maintenance process to the upper-layer client.

[0030] The fourth layer is the display device layer, which is connected to the AR server layer. The display device layer includes devices that use AR technology.

[0031] Specifically, the display device layer includes devices that can use AR technology, such as AR glasses, tablet computers, mobile terminals, etc., which can be used as clients.

[0032] Optionally, the communication device includes an information recording module, which is used to store the identifier of the communication device.

[0033] The device that uses AR technology in the display device layer obtains the identifier of the communication device stored in the information recording module, encapsulates the identifier in the request of the display device layer, the AR server layer receives the request of the display device layer and parses the request to obtain the identifier, and obtains the status information of the communication device corresponding to the identifier through the communication layer.

[0034] The information recording module can be a QR code or a barcode, or any display icon that can contain the identifier of the communication device to be operated and maintained.

[0035] Optionally, as shown in Figure 2 When constructing an operation and maintenance template database using the communication device operation and maintenance service script algorithm, it includes: The first step is to determine the communication device operation and maintenance tasks, and the communication device operation and maintenance tasks include one or more decomposed operation actions.

[0036] Optionally, the number of decomposed operation actions is less than or equal to the first quantity threshold.

[0037] Optionally, when the number of decomposition operation actions in the communication device operation and maintenance task is greater than the first quantity threshold, the communication device operation and maintenance task is split into multiple subtasks.

[0038] Specifically, the task content shall not exceed 20 decomposition operation actions. If the task volume is large, it needs to be split into several subtasks.

[0039] Furthermore, it is determined whether multiple splits are required according to the object of the task content in the communication device operation and maintenance task.

[0040] When the object of the task content in the communication device operation and maintenance task meets the first requirement, the communication device operation and maintenance task is directly split according to the preset inspection steps.

[0041] When the object of the task content is the device or component itself, for example, when conducting an inspection work on the communication device, the task content is directly decomposed into checking the device indicator light, checking the device display screen, recording temperature data, recording voltage data, recording current data, checking the looseness of the cable, checking the damage of the cable, checking the aging of the cable, cleaning the device dust, and keeping the device well ventilated according to the inspection steps.

[0042] When the object of the task content in the communication device operation and maintenance task meets the second requirement, the communication device operation and maintenance task is split into multiple first-class subtasks, then the first-class subtasks are split into multiple second-class subtasks, and then the second-class subtasks are split according to the corresponding steps of the second-class subtasks.

[0043] When the object of the task content is to handle defects or faults, the task needs to be first split into multiple subtasks. For example, for the work of handling communication device faults, the task content needs to be first decomposed into first-class subtasks such as emergency response, fault troubleshooting, device maintenance, performance testing, and document recording. Then, the first-class subtasks are further divided into: 1) Emergency response: activate the emergency plan, isolate the faulty device, and notify relevant personnel; 2) Fault troubleshooting: confirm the fault phenomenon, check the device log, and test the hardware status; 3) Device maintenance: back up the device configuration, replace the faulty components, and calibrate the device; 4) Performance testing: conduct compatibility testing, conduct stress testing, and conduct fault recovery testing; 5) Document recording: record operation and maintenance operations, update the device file, and write reports, etc. Finally, the content of the second-class subtasks is decomposed according to the steps in turn.

[0044] In the second step, each decomposition operation action of the communication device operation and maintenance task is described, and it is determined whether there is a corresponding independent operation action template in the database for this decomposition operation action. If there is a template, the operation action needs to be described strictly according to the template. If there is no template, the operation action is directly described.

[0045] In the third step, after the description is completed, the action description needs to establish a connection with the operation object, that is, the actual communication device, and perform binding.

[0046] In the fourth step, after successfully creating the operation and maintenance operation action description list and linking it to the corresponding operation object, the system will perform an operability test. If it fails, it means that the specified action list or description content is incorrect, and it is necessary to return to the second step to decompose the action again and describe it in sequence; if it passes, it means that the action description list is established.

[0047] In the fifth step, after passing the system test, an operation and maintenance operation template for the task target is established according to the action description list, which is an ordered set of multiple independent operation action templates.

[0048] In the sixth step, it is detected whether there are the same template elements between the operation and maintenance operation template of the task target and the operation and maintenance operation template in the database, that is, whether it has the same independent operation action template as the operation and maintenance operation templates of other task targets. If not, all the independent operation action templates are entered into the database in the form of a set with the operation and maintenance operation template of the task target; if so, the next step of judgment is carried out.

[0049] In the seventh step, it is detected whether the operation and maintenance operation template of the task target is the same as the operation and maintenance operation template in the database. If not, the same independent operation action templates existing in the database are screened out, and the new independent operation action templates are entered into the database in the form of a set with the operation and maintenance operation template of the task target; if so, return to the first step to determine the next device operation and maintenance task.

[0050] Through the pre-constructed operation and maintenance operation template in the embodiment of the present invention, the entry of various operation and maintenance operation templates for various communication devices can be realized, and further, in the actual field application, the AR device can be used to provide real-time operation and maintenance assistance for the operation and maintenance personnel.

[0051] Combined Figure 3 As shown in , Embodiment 2 of the present invention provides a method for operating and maintaining a communication device, which is applied to the communication device operation and maintenance service system in Embodiment 1. The method includes: The AR server layer receives the request from the display device layer, generates an information query request according to the request from the display device layer, and sends the information query request to the operation and maintenance template database and the communication device layer; The communication device layer parses the information query request to obtain the identifier of the corresponding communication device, queries according to the identifier, obtains the status information of the communication device corresponding to the identifier, and feeds it back to the operation and maintenance template database through the communication layer; The operation and maintenance template database queries according to the identifier, obtains the operation and maintenance operation template corresponding to the identifier, and feeds back the operation and maintenance operation template and the status information to the AR server layer together; The AR server layer fills the operation and maintenance operation template according to the status information to form a complete operation and maintenance operation process, and outputs the operation and maintenance operation process to the display device layer for display.

[0052] Specifically, the display device reads the QR code on the communication device to be operated and maintained, and packs and sends the QR code information to the AR server layer; the AR server layer parses the packed data, confirms the identifier of the communication device to be operated and maintained, and initiates an information query request to the operation and maintenance template database and the communication device layer; the communication device layer queries the status information of the device according to the identifier of the communication device to be operated and maintained, including: device model, temperature, operating status, alarm content, working wavelength, service information, etc., and returns it to the upper layer; the operation and maintenance template database queries the operation and maintenance operation template of the device according to the status information, and returns the template and the status information to the AR server layer together; the AR server layer fills the operation and maintenance operation template according to the status information of the communication device to be operated and maintained to form a complete operation and maintenance operation process, and then sends the result to the display device; finally, the display device displays the complete operation and maintenance operation process to implement the auxiliary function for the operation and maintenance personnel.

[0053] Specifically, the operation and maintenance template database queries the operation and maintenance operation template of the device according to the status information, including: The operation and maintenance template database determines the device type according to the device model, and filters out the general routine operation and maintenance operation template of this type of device; Judge whether the device is overheated according to the temperature, and decide whether to add an operation and maintenance operation template for handling abnormal device temperature; According to the alarm content, add a troubleshooting operation and maintenance operation template that matches it.

[0054] Optionally, combined with Figure 2 As shown, when constructing the operation and maintenance template database using the communication device operation and maintenance service script algorithm, it includes: The first step is to determine the communication device operation and maintenance task, and the communication device operation and maintenance task includes one or more decomposed operation actions.

[0055] Optionally, the number of decomposed operation actions is less than or equal to the first quantity threshold.

[0056] Optionally, when the number of decomposed operation actions in the communication device operation and maintenance task is greater than the first quantity threshold, the communication device operation and maintenance task is split into multiple subtasks.

[0057] Specifically, the task content shall not exceed 20 decomposed operation actions. If the task volume is large, it needs to be split into several subtasks.

[0058] Furthermore, judge whether multiple splits are required according to the object of the task content in the communication device operation and maintenance task.

[0059] When the object of the task content in the communication device operation and maintenance task meets the first requirement, the communication device operation and maintenance task will be directly split according to the preset inspection steps.

[0060] When the object of the task content is the device or component itself, for example, when conducting an inspection on a communication device, the task content will be directly decomposed into checking the device indicator lights, checking the device display screen, recording temperature data, recording voltage data, recording current data, checking for loose cables, checking for damaged cables, checking for cable aging, cleaning the device dust, and keeping the device well ventilated in sequence according to the inspection steps.

[0061] When the object of the task content in the communication device operation and maintenance task meets the second requirement, the communication device operation and maintenance task will be split into multiple first-class subtasks, then the first-class subtasks will be split into multiple second-class subtasks, and then the second-class subtasks will be split according to the corresponding steps of the second-class subtasks.

[0062] When the object of the task content is to handle defects or faults, the task needs to be first split into multiple subtasks. For example, for the work of handling communication device faults, the task content needs to be first decomposed into first-class subtasks such as emergency response, fault troubleshooting, device maintenance, performance testing, and documentation. Then, the first-class subtasks will be sequentially divided into: 1) Emergency response: Activate the emergency plan, isolate the faulty device, and notify relevant personnel; 2) Fault troubleshooting: Confirm the fault phenomenon, check the device logs, and test the hardware status; 3) Device maintenance: Back up the device configuration, replace the faulty components, and calibrate the device; 4) Performance testing: Conduct compatibility testing, conduct stress testing, and conduct fault recovery testing; 5) Documentation: Record operation and maintenance operations, update the device archives, and write reports, etc. as second-class subtasks. Finally, the content of the second-class subtasks will be decomposed in sequence according to the steps.

[0063] In the second step, describe each decomposed operation action of the communication device operation and maintenance task, and determine whether there is a corresponding independent operation action template for the decomposed operation action in the database. If there is a template, the operation action needs to be described strictly in accordance with the template. If there is no template, directly describe the operation action.

[0064] In the third step, after the description is completed, the action description needs to be associated with the operation object, that is, the actual communication device, and bound.

[0065] In the fourth step, after successfully creating the operation and maintenance operation action description list and linking it to the corresponding operation object, the system will conduct an operability test. If it fails, it means that the specified action list or description content is incorrect, and it is necessary to return to the second step to decompose the actions again and describe them in sequence; if it passes, it means that the action description list is established.

[0066] In the fifth step, after passing the system test, an operation and maintenance operation template for the task objective is established according to the action description list, which is an ordered set of multiple independent operation action templates.

[0067] In the sixth step, it is detected whether there are the same template elements between the operation and maintenance operation template of the task objective and the operation and maintenance operation template in the database, that is, whether it has the same independent operation action template as the operation and maintenance operation templates of other task objectives. If not, all the independent operation action templates are entered into the database in the form of a set with the operation and maintenance operation template of the task objective; if so, the next judgment is made.

[0068] In the seventh step, it is detected whether the operation and maintenance operation template of the task objective and the operation and maintenance operation template in the database are the same template. If not, the existing same independent operation action templates in the database are screened out, and the new independent operation action templates are entered in the form of a set with the operation and maintenance operation template of the task objective; if so, return to the first step to determine the next device operation and maintenance task.

[0069] Optionally, the AR server layer fills the operation and maintenance operation template according to the status information to form a complete operation and maintenance operation process, including: The status information includes traversing the reserved information blanks in the operation and maintenance operation template and finding the categories to which the information blanks belong. The categories include object position information, spatial position information, and numerical information; Finding the corresponding object position information, spatial position information, and numerical information of the information blanks in the status information; Adding the found object position information, spatial position information, and numerical information into the corresponding information blanks to generate a complete operation and maintenance operation process.

[0070] Specifically, first, traverse the reserved information blanks in the operation and maintenance operation template and find the categories to which the information blanks belong, which are divided into position information and numerical information. Then, according to the device status information, obtain the device model data, find the corresponding information, such as the slot number where the operation object is located, the working wavelength of the optical interface, etc., and fill it into the information blanks to form a complete operation and maintenance operation process and output it.

[0071] For example, when the N1SL64 board in slot 4 of the Optix OSN 3500 device has an R-LOS alarm, the AR server layer will receive the operation and maintenance template for measuring optical power and device information from the database. According to the alarm location, the AR server layer will add the object location information of "slot 4" to "measure the received optical power of the optical port on the () alarm optical board ()", and based on the device model information, add the spatial location information of "located at the lower left" to "measure the received optical power of the optical port on the optical board in slot 4 of the () alarm optical board". Then, based on the board information of the device, add the working wavelength information of "1550nm" to "set the wavelength parameter of the optical power meter to be the same as the working wavelength of the optical module ()". In this way, specific parameters can be added to the operation and maintenance operation template to generate a complete operation and maintenance operation process.

[0072] Embodiment 3 of the present invention provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor. When the computer program is loaded into the processor, it implements the communication device operation and maintenance service method described in Embodiment 1.

[0073] Embodiment 4 of the present invention provides a computer-readable storage medium storing a computer program, which, when executed by a processor, implements a communication device operation and maintenance service method according to Embodiment 1.

[0074] Compared with the prior art, the beneficial effects of the present invention at least include: Compared with the prior art document 1, the significant difference of the present invention is that, for the communication device inspection profession, a flexible and standardized method for making communication operation and maintenance templates is established in all aspects according to the regulations of communication operation and maintenance. Based on this significant difference, the technical effects actually achieved by the present invention at least include: it can adapt to the work knowledge assistance of equipment operation and maintenance such as daily inspection and emergency fault repair of various types of devices, and strictly abide by the regulations of communication device operation and maintenance to achieve standardized inspection.

[0075] Compared with the prior art document 2, the significant difference of the present invention is that, on the basis of generating the operation and maintenance template, the operation and maintenance operation content is filled and updated in combination with the device status information. Based on this significant difference, the technical effects actually achieved by the present invention at least include: it can generate detailed operation and maintenance operation content for the current device under the current situation, and can accurately guide the operation and maintenance personnel to conduct inspection work on the device.

[0076] It should be understood that the magnitudes of the sequence numbers of the steps in the above embodiments do not mean the order of execution. The execution order of each process should be determined according to its function and internal logic, and should not constitute any limitation to the implementation process of the embodiments of the present invention.

[0077] The present disclosure may be a system, a method, and / or a computer program product. The computer program product may include a computer-readable storage medium having computer-readable program instructions thereon for causing a processor to implement aspects of the present disclosure.

[0078] A computer-readable storage medium may be a tangible device that can retain and store instructions for use by an instruction execution device. A computer-readable storage medium may be, for example—but not limited to—an electrical storage device, a magnetic storage device, an optical storage device, an electromagnetic storage device, a semiconductor storage device, or any suitable combination of the foregoing. More specific examples (a non-exhaustive list) of the computer-readable storage medium would include the following: a portable computer diskette, a hard disk, a random access memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or Flash memory), a static random access memory (SRAM), a portable compact disc read-only memory (CD-ROM), a digital versatile disk (DVD), a memory stick, a floppy disk, a mechanically encoded device such as a punch card or raised structures in grooves having instructions stored thereon, and any suitable combination of the foregoing. The computer-readable storage medium as used herein is not to be construed as a transitory signal per se, such as a radio wave or other freely propagating electromagnetic wave, an electromagnetic wave propagating through a waveguide or other transmission medium (e.g., a light pulse through an optical fiber cable), or an electrical signal transmitted through a wire.

[0079] The computer-readable program instructions described herein may be downloaded to respective computing / processing devices from a computer-readable storage medium or may be downloaded to an external computer or external storage device via a network, such as the Internet, a local area network, a wide area network, and / or a wireless network. The network may include copper transmission cables, optical fiber transmission, wireless transmission, routers, firewalls, switches, gateway computers, and / or edge servers. A network adapter card or network interface in each computing / processing device receives the computer-readable program instructions from the network and forwards the computer-readable program instructions for storage in a computer-readable storage medium in each computing / processing device.

[0080] The computer program instructions for performing the operations of the present disclosure may be assembly instructions, instruction set architecture (ISA) instructions, machine instructions, machine - related instructions, microcode, firmware instructions, state - setting data, or source code or object code written in any combination of one or more programming languages, including object - oriented programming languages such as Smalltalk, C++, etc., and conventional procedural programming languages such as the "C" language or similar programming languages. The computer - readable program instructions may be executed entirely on the user's computer, partially on the user's computer, executed as a stand - alone software package, partially on the user's computer and partially on a remote computer, or entirely on a remote computer or server. In the case of a remote computer, the remote computer may be connected to the user's computer through any type of network, including a local area network (LAN) or a wide area network (WAN), or it may be connected to an external computer (e.g., by using an Internet service provider to connect through the Internet). In some embodiments, by using the state information of the computer - readable program instructions to customize an electronic circuit, such as a programmable logic circuit, a field - programmable gate array (FPGA), or a programmable logic array (PLA), the electronic circuit can execute the computer - readable program instructions to implement various aspects of the present disclosure.

[0081] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them. Although the present invention has been described in detail with reference to the above embodiments, those of ordinary skill in the art should understand that: it is still possible to modify the specific implementation manners of the present invention or make equivalent substitutions, and any modification or equivalent substitution that does not depart from the spirit and scope of the present invention shall be covered by the protection scope of the claims of the present invention.

Claims

1. A communication equipment operation and maintenance service system based on augmented reality, comprising a communication equipment layer, wherein the communication equipment layer includes all operable communication equipment, characterized in that: The operation and maintenance service system also includes: A communication layer, wherein the communication layer is connected to the communication device layer via a data exchange interface; An AR server layer, the AR server layer being connected to the communication layer, the AR server layer comprising a pre-built operation and maintenance template database; A display device layer, the display device layer is connected to the AR server layer, and the display device layer includes devices using AR technology; The AR server layer receives and processes the request from the display device layer, obtains the status information related to the operation and maintenance of the communication device corresponding to the request of the display device layer in the communication device layer through the communication layer, and performs data processing according to the corresponding operation and maintenance template called in the operation and maintenance template database to form a complete operation and maintenance operation process, and outputs the operation and maintenance operation process to the display device layer for display.

2. The communication equipment operation and maintenance service system based on augmented reality according to claim 1, characterized in that: The communication device includes an information recording module, which is used to store the identification of the communication device; the device using AR technology in the display device layer obtains the identification of the communication device stored in the information recording module, and encapsulates the identification in the request of the display device layer, the AR server layer receives the request of the display device layer and parses the request to obtain the identification, and obtains the status information of the communication device corresponding to the identification through the communication layer.

3. The communication equipment operation and maintenance service system based on augmented reality according to claim 1 or 2, characterized in that: When building an operation and maintenance template database, include: The first step is to determine a communication equipment operation and maintenance task, wherein the communication equipment operation and maintenance task includes one or more decomposed operation actions; The second step is to determine whether the decomposed operation action has a corresponding independent operation action template in the operation and maintenance template database. If so, the decomposed operation action is described according to the corresponding independent operation action template in the operation and maintenance template database; otherwise, the decomposed operation action is directly described; The third step is to establish a connection between the decomposed operation action description and the communication device in the communication layer for binding; Step 4: Create an operation and maintenance operation action description list based on the connection in step 3, link the decomposed operation actions in the operation and maintenance operation action description list with the corresponding communication equipment, and perform an operability test on the link. If the test fails, return to step 2 to re-decompose the operation actions and describe them in sequence. If the test passes, proceed to step 5. Step 5: Establish a task target operation and maintenance operation template according to the operation and maintenance operation action description list, wherein the task target operation and maintenance operation template is an ordered set of multiple independent operation action templates; Step 6: Check whether the established task target operation and maintenance operation template and the operation and maintenance operation template in the operation and maintenance template database have the same independent operation action template. If not, the task target operation and maintenance operation template and all the independent operation action templates it contains are entered into the operation and maintenance template database in a collection manner. Otherwise, proceed to step 7. The seventh step is to check whether the established task target operation and maintenance operation template is the same as the operation and maintenance operation template in the operation and maintenance template database. If not, the identical independent operation action templates already existing in the operation and maintenance template database are filtered out, and the new independent operation action template and the task target operation and maintenance operation template are entered in a collective manner. Otherwise, return to the first step to determine the next communication equipment operation and maintenance task.

4. A communication equipment operation and maintenance service method, applied to the communication equipment operation and maintenance service system according to any one of claims 1 to 3, characterized in that: The method comprises: The AR server layer receives the request from the display device layer, generates an information query request according to the request from the display device layer, and sends the information query request to the operation and maintenance template database and the communication device layer; The communication device layer parses the information query request to obtain the identifier of the corresponding communication device, and performs a query based on the identifier to obtain the status information of the communication device corresponding to the identifier, and feeds back the information to the operation and maintenance template database through the communication layer; The operation and maintenance template database is queried according to the identifier, and the operation and maintenance operation template corresponding to the identifier is obtained, and the operation and maintenance operation template and status information are fed back to the AR server layer; The AR server layer fills in the operation and maintenance template according to the status information to form a complete operation and maintenance process, and outputs the operation and maintenance process to the display device layer for display.

5. The communication equipment operation and maintenance service method according to claim 4, characterized in that: Build an operation and maintenance template database, including: The first step is to determine a communication equipment operation and maintenance task, wherein the communication equipment operation and maintenance task includes one or more decomposed operation actions; The second step is to determine whether the decomposed operation action has a corresponding independent operation action template in the operation and maintenance template database. If so, the decomposed operation action is described according to the corresponding independent operation action template in the operation and maintenance template database; otherwise, the decomposed operation action is directly described; The third step is to establish a connection between the decomposed operation action description and the communication device in the communication layer for binding; Step 4: Create an operation and maintenance operation action description list based on the connection in step 3, link the decomposed operation actions in the operation and maintenance operation action description list with the corresponding communication equipment, and perform an operability test on the link. If the test fails, return to step 2 to re-decompose the operation actions and describe them in sequence. If the test passes, proceed to step 5. Step 5: Establish a task target operation and maintenance operation template according to the operation and maintenance operation action description list, wherein the task target operation and maintenance operation template is an ordered set of multiple independent operation action templates; Step 6: Check whether the established task target operation and maintenance operation template and the operation and maintenance operation template in the operation and maintenance template database have the same independent operation action template. If not, the task target operation and maintenance operation template and all the independent operation action templates it contains are entered into the operation and maintenance template database in a collection manner. Otherwise, proceed to step 7. The seventh step is to check whether the established task target operation and maintenance operation template is the same as the operation and maintenance operation template in the operation and maintenance template database. If not, the identical independent operation action templates already existing in the operation and maintenance template database are filtered out, and the new independent operation action template and the task target operation and maintenance operation template are entered in a collective manner. Otherwise, return to the first step to determine the next communication equipment operation and maintenance task.

6. The communication equipment operation and maintenance service method according to claim 5, characterized in that: The number of decomposition operation actions is less than or equal to a first quantity threshold.

7. The communication equipment operation and maintenance service method according to claim 5, characterized in that: When the number of decomposed operation actions in the communication equipment operation and maintenance task is greater than a first quantity threshold, the communication equipment operation and maintenance task is split into multiple subtasks.

8. The communication equipment operation and maintenance service method according to claim 7, characterized in that: When the number of decomposed operation actions in the communication equipment operation and maintenance task is greater than a first quantity threshold, splitting the communication equipment operation and maintenance task into a plurality of subtasks, including: When the object of the task content in the communication equipment operation and maintenance task meets the first requirement, the communication equipment operation and maintenance task is directly split according to the preset inspection steps; and / or, When the object of the task content in the communication equipment operation and maintenance task meets the second requirement, the communication equipment operation and maintenance task is split into a plurality of first-class subtasks, and then the first-class subtasks are split into a plurality of second-class subtasks, and then the second-class subtasks are split according to the steps corresponding to the second-class subtasks; The first requirement includes that the object of the task content is equipment, and the second requirement includes that the object of the task content is handling defects or handling failures.

9. The communication equipment operation and maintenance service method according to any one of claims 4 to 8, characterized in that: The AR server layer fills in the operation and maintenance template according to the status information to form a complete operation and maintenance process, including: The state information includes traversing the information slots reserved in the operation and maintenance template, and searching for the categories to which the information slots belong, wherein the categories include object location information, spatial location information, and numerical value information; Searching for object position information, spatial position information and numerical value information corresponding to the information slot in the status information; The found object location information, spatial location information and numerical information are added into the corresponding information slots to generate a complete operation and maintenance process.

10. An electronic device, comprising a processor and a storage medium; characterized in that: The storage medium is used to store instructions; The processor is configured to operate according to the instructions to execute the steps of the method according to any one of claims 4 to 9.

11. A computer-readable storage medium having a computer program stored thereon, characterized in that: When the program is executed by a processor, the steps of the method according to any one of claims 4 to 9 are implemented.

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