Intelligent property management system

Abstract

The invention relates to the technical field of property management, in particular to an intelligent property management system, which realizes intelligence and automation of property management through cooperative work of modules such as a data processing module, a data storage module, a feedback module, a notification module and a mobile receiving terminal, a user can feed back suggestions and suggestions at any time through the feedback module, and the user experience is improved. And property management personnel can receive and process various tasks in real time through the mobile receiving terminal, so that the property management efficiency is improved, and the user experience is optimized.

Description

Technical Field

[0001] The present invention relates to the technical field of property management, and particularly to an intelligent property management system. Background Art

[0002] With the acceleration of the urbanization process and the increasing diversification of property management needs, the traditional property management method has been difficult to meet the needs of modern communities. The traditional property management method has problems such as low management efficiency, poor information communication, and poor user service experience. Therefore, developing an intelligent property management system to realize the intelligentization and automation of property management has become an urgent problem to be solved in the current property management field. Summary of the Invention

[0003] The purpose of the present invention is to provide an intelligent property management system to solve the problems raised in the background art and facilitate promotion.

[0004] In order to achieve the above invention purpose, the technical solution adopted by the present invention is as follows:

[0005] An intelligent property management system mainly includes the following features:

[0006] a. A data processing module, which is used to process the received data, including user feedback, complaints, suggestion information, and various data in property management;

[0007] b. A data storage module, which is connected to the data processing module and is used to store user information and property management record data;

[0008] c. A feedback module, which is connected to the data processing module and is used to receive the data feedback by users and send the data to the data processing module. The feedback module includes several feedback terminals, which are respectively installed on the walls of each floor to facilitate users to give feedback and suggestions at any time;

[0009] d. A notification module, which is connected to the data processing module and is used to send instructions to mobile receiving terminals, including maintenance, cleaning, and inspection task instructions;

[0010] e. A mobile receiving terminal, which is used to receive the instructions sent by the notification module and display them to property management personnel in real time to facilitate the management personnel to process various tasks in a timely manner.

[0011] Further, the data processing module includes the following components and features:

[0012] a. A data receiving unit: responsible for receiving data from the feedback module, storage module, and other data sources, which may include various information such as user feedback, complaints, suggestions, property management records, and equipment status;

[0013] b. Data Preprocessing Unit: It performs cleaning, formatting, and deduplication preprocessing operations on the received raw data to ensure the accuracy and consistency of the data. This step is crucial for subsequent data analysis and processing.

[0014] c. Data Analysis Unit: It deeply analyzes the preprocessed data using statistical and machine learning algorithms to extract valuable information and patterns. It can analyze the trends of user feedback, predict the likelihood of equipment failures, and evaluate the effectiveness of property management.

[0015] d. Decision Support Unit: Based on the results of data analysis, it provides decision support for property management, including generating task instructions, optimizing management processes, and putting forward improvement suggestions. The output of the decision support unit will directly affect the efficiency and effectiveness of property management.

[0016] e. Data Output Unit: It outputs the processed and analyzed data in an appropriate form to the notification module, mobile receiving terminals, or other modules or users that need this information. This step ensures the timely transmission and effective utilization of information.

[0017] f. Data Security Unit: It is responsible for protecting the data in the data processing module from unauthorized access, tampering, or leakage, including implementing data encryption, access control, and audit trail security measures.

[0018] g. Data Backup and Recovery Unit: It regularly backs up important data and can quickly recover the data when needed to prevent adverse effects on property management caused by data loss or damage.

[0019] Furthermore, the feedback module includes the following components and features:

[0020] a. User Input Unit: It is the direct interface for users to interact with the system, including multiple methods such as touchscreens, keyboards, and voice inputs. Users can input their feedback, complaints, or suggestion information through this unit.

[0021] b. Authentication Unit: To ensure the authenticity and validity of user feedback, the feedback module includes an authentication unit. This unit can verify the user's identity through fingerprint recognition, face recognition, and password verification methods to prevent interference from malicious users or irrelevant personnel.

[0022] c. Information Classification Unit: The information input by users covers multiple aspects, including repair requirements, cleaning suggestions, and complaint handling. The information classification unit is responsible for classifying this information according to predefined classification rules for subsequent data processing and analysis.

[0023] d. Data Formatting Unit: The information input by the user may be presented in different formats, including text, pictures, and voices. The data formatting unit is responsible for converting this information into a unified format that the system can recognize and process, ensuring the accuracy and consistency of the information;

[0024] e. Data Transmission Unit: Once the user's information is collected and processed, the data transmission unit is responsible for delivering this information to the data processing module for further analysis and processing, communicating with other modules via wired or wireless means, and ensuring the timeliness and reliability of the information;

[0025] f. User Feedback Confirmation Unit: After the user submits feedback, the system needs to confirm to the user that their feedback has been received and processed. The user feedback confirmation unit is responsible for generating and sending confirmation information to the user to improve user satisfaction and trust.

[0026] Furthermore, the notification module includes the following components and features:

[0027] a. Information Receiving Unit: Responsible for receiving the information to be notified from the data processing module or related modules, including maintenance tasks, inspection plans, and payment reminders;

[0028] b. Information Classification and Formatting Unit: The received information may cover multiple aspects and have various formats. The information classification and formatting unit is responsible for classifying this information according to the predetermined classification rules and converting it into a format suitable for notification, including text messages, voice notifications, and email notifications;

[0029] c. Target User Identification Unit: According to the nature and content of the information, the target user identification unit is responsible for determining the users or managers who need to receive the notification and extracting their contact information;

[0030] d. Notification Sending Unit: Responsible for sending the formatted notification information to the target user through appropriate communication channels. The notification sending unit needs to ensure the accuracy and timeliness of the information, and at the same time consider the user's usage habits and privacy protection;

[0031] e. Notification Confirmation and Feedback Unit: After the notification is sent, the system may need to confirm whether the user has received the notification and obtain the user's feedback. The notification confirmation and feedback unit is responsible for processing these feedbacks and making corresponding processing as needed;

[0032] f. Log Recording and Auditing Unit: To ensure the accuracy and traceability of the notification, the log recording and auditing unit is responsible for recording the key information of the notification sending time, receiving users, and notification content, and providing an auditing function for querying and verification when needed.

[0033] Furthermore, the data storage module includes the following components and features:

[0034] a. Basic data storage unit: Used to store the basic data of the system, including user profiles, building information, and equipment information. These data are the foundation for the system to run and are also important bases for subsequent data analysis and processing;

[0035] b. Business data storage unit: Stores various business data generated during property management, including maintenance records, inspection records, and complaint handling records. These data reflect the actual situation of property management and help evaluate management effectiveness and optimize management processes;

[0036] c. Temporary data storage unit: Used to store temporary data generated during the operation of the system, including user query results and task instructions. These data will be deleted or archived after the task is completed to free up storage space;

[0037] d. Data backup unit: Regularly backs up the stored data to prevent data loss or damage. The data backup unit uses local backup or cloud backup methods to ensure data security and recoverability;

[0038] e. Data access control unit: Responsible for managing and controlling access permissions to the stored data. By implementing access control policies, unauthorized access and data leakage can be prevented, protecting the security of the system;

[0039] f. Data audit unit: Records access and operation logs of the data for auditing and tracking. The data audit unit helps discover potential security issues and violations and takes timely measures for prevention and correction;

[0040] g. Data optimization and organization unit: Optimizes and organizes the stored data to improve data query efficiency and storage space utilization rate. It can perform operations such as compressing, archiving, or deleting redundant data.

[0041] Furthermore, the mobile receiving terminal includes the following components and features:

[0042] a. Communication unit: Responsible for wireless communication with the system, receiving notification and reminder information from the system, including a mobile communication module and a Wi-Fi module, ensuring that the terminal can be connected to the system anytime and anywhere;

[0043] b. Input / output unit: Used for users to input information, submitting feedback and querying property information through touch screens, keyboards, and voice input methods;

[0044] c. Input / output unit: Responsible for processing the received information, performing decoding and parsing operations to ensure that users can correctly understand and use this information;

[0045] d. Storage unit: Used to store the notifications sent by the system, property information, and historical user feedback data, facilitating users to view and manage at any time;

[0046] e. Power management unit: Responsible for managing the power supply of the mobile receiving terminal to ensure the continuous and stable operation of the terminal;

[0047] f. User interface module: Provides an interface for users to interact with the system, including a graphical user interface (GUI) and a voice user interface (VUI);

[0048] g. Security unit: Responsible for protecting the data security and user privacy of the mobile receiving terminal.

[0049] As an improvement, the beneficial effects of the present invention are as follows:

[0050] The present invention provides an intelligent property management system. Through the collaborative work of modules such as a data processing module, a data storage module, a feedback module, a notification module, and a mobile receiving terminal, the intelligentization and automation of property management are realized. Users can feedback opinions and suggestions at any time through the feedback module, and property management personnel can receive and process various tasks in real time through the mobile receiving terminal, improving the efficiency of property management and optimizing the user experience. Brief Description of the Drawings

[0051] Figure 1 It is the general flow chart of an intelligent property management system of the present invention;

[0052] Figure 2 It is the flow chart A of an intelligent property management system of the present invention;

[0053] Figure 3 It is the flow chart B of an intelligent property management system of the present invention;

[0054] Figure 4 It is the flow chart C of an intelligent property management system of the present invention;

[0055] Figure 5 It is the flow chart D of an intelligent property management system of the present invention;

[0056] Figure 6 It is the flow chart E of an intelligent property management system of the present invention; Detailed Embodiments

[0057] In order to make the content of the present invention be more clearly understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention.

[0058] This embodiment provides an intelligent property management system, which mainly includes the following features:

[0059] a. A data processing module for processing received data, including user feedback, complaints, suggestions, and various data in property management;

[0060] b. A data storage module connected to the data processing module for storing user information and property management record data;

[0061] c. A feedback module connected to the data processing module for receiving data feedback from users and sending the data to the data processing module. The feedback module includes several feedback terminals installed on the walls of each floor to facilitate users to provide feedback and suggestions at any time;

[0062] d. A notification module connected to the data processing module for sending instructions to mobile receiving terminals, including maintenance, cleaning, and inspection task instructions;

[0063] e. A mobile receiving terminal for receiving instructions sent by the notification module and displaying them to property management personnel in real time to facilitate the management personnel to handle various tasks in a timely manner.

[0064] In this embodiment, the data processing module includes the following components and features:

[0065] a. A data receiving unit: responsible for receiving data from the feedback module, storage module, and other data sources, which may include various information such as user feedback, complaints, suggestions, property management records, and equipment status;

[0066] b. A data preprocessing unit: performing cleaning, formatting, and deduplication preprocessing operations on the received raw data to ensure the accuracy and consistency of the data. This step is crucial for subsequent data analysis and processing;

[0067] c. A data analysis unit: using statistical and machine learning algorithms to deeply analyze the preprocessed data, extracting valuable information and patterns. It can analyze the trend of user feedback, predict the possibility of equipment failure, and evaluate the effect of property management;

[0068] d. A decision support unit: providing decision support for property management based on the results of data analysis, including generating task instructions, optimizing management processes, and proposing improvement suggestions. The output of the decision support unit will directly affect the efficiency and effect of property management;

[0069] e. A data output unit: outputting the processed and analyzed data in an appropriate form to the notification module, mobile receiving terminal, or other modules or users that need this information. This step ensures the timely transmission and effective utilization of information;

[0070] f. Data Security Unit: Responsible for protecting the data in the data processing module from unauthorized access, tampering, or leakage, including implementing data encryption, access control, and audit trail security measures;

[0071] g. Data Backup and Recovery Unit: Regularly backs up important data and can quickly recover the data when needed to prevent adverse impacts on property management caused by data loss or damage.

[0072] In this embodiment, the feedback module includes the following components and features:

[0073] a. User Input Unit: It is the direct interface for users to interact with the system, including multiple ways such as touchscreens, keyboards, and voice input. Users can input their feedback, complaints, or suggestion information through this unit;

[0074] b. Authentication Unit: To ensure the authenticity and validity of user feedback, the feedback module includes an authentication unit. This unit can verify the user's identity through fingerprint recognition, face recognition, and password verification methods to prevent interference from malicious users or irrelevant personnel;

[0075] c. Information Classification Unit: The information input by users covers multiple aspects, including repair requirements, cleaning suggestions, and complaint handling. The information classification unit is responsible for classifying this information according to predetermined classification rules for subsequent data processing and analysis;

[0076] d. Data Formatting Unit: The information input by users may be presented in different formats, including text, pictures, and voice. The data formatting unit is responsible for converting this information into a unified format that the system can recognize and process to ensure the accuracy and consistency of the information;

[0077] e. Data Transmission Unit: Once the user's information is collected and processed, the data transmission unit is responsible for delivering this information to the data processing module for further analysis and processing, communicating with other modules through wired or wireless means to ensure the real-time and reliability of the information;

[0078] f. User Feedback Confirmation Unit: After the user submits feedback, the system needs to confirm to the user that their feedback has been received and processed. The user feedback confirmation unit is responsible for generating and sending confirmation information to the user to improve user satisfaction and trust.

[0079] In this embodiment, the notification module includes the following components and features:

[0080] a. Information Receiving Unit: Responsible for receiving the information that needs to be notified from the data processing module or related modules, including repair tasks, inspection plans, and payment reminders;

[0081] b. Information Classification and Formatting Unit: The received information may cover multiple aspects and have various formats. The Information Classification and Formatting Unit is responsible for classifying this information according to predetermined classification rules and converting it into a format suitable for notifications, including text messages, voice notifications, and email notifications;

[0082] c. Target User Identification Unit: Based on the nature and content of the information, the Target User Identification Unit is responsible for determining the users or managers who need to receive notifications and extracting their contact information;

[0083] d. Notification Sending Unit: Responsible for sending the formatted notification information to the target users through appropriate communication channels. The Notification Sending Unit needs to ensure the accuracy and timeliness of the information, and at the same time consider the user's usage habits and privacy protection;

[0084] e. Notification Confirmation and Feedback Unit: After the notification is sent, the system may need to confirm whether the user has received the notification and obtain the user's feedback. The Notification Confirmation and Feedback Unit is responsible for processing these feedbacks and making corresponding handling as needed;

[0085] f. Log Recording and Auditing Unit: To ensure the accuracy and traceability of notifications, the Log Recording and Auditing Unit is responsible for recording the key information of the notification sending time, receiving users, and notification content, and providing an auditing function for querying and verification when needed.

[0086] In this embodiment, the data storage module includes the following components and features:

[0087] a. Basic Data Storage Unit: Used to store the basic data of the system, including user profiles, building information, and equipment information. These data are the basis for the system operation and are also important for subsequent data analysis and processing;

[0088] b. Business Data Storage Unit: Stores various types of business data generated during property management, including maintenance records, inspection records, and complaint handling records. These data reflect the actual situation of property management and help evaluate management effectiveness and optimize management processes;

[0089] c. Temporary Data Storage Unit: Used to store temporary data generated during the system operation, including user query results, task instructions. These data will be deleted or archived after the task is completed to free up storage space;

[0090] d. Data Backup Unit: Regularly backs up the stored data to prevent data loss or damage. The Data Backup Unit uses local backup or cloud backup methods to ensure data security and recoverability;

[0091] e. Data Access Control Unit: Responsible for managing and controlling access permissions to stored data. By implementing access control policies, it can prevent unauthorized access and data leakage, protecting the security of the system;

[0092] f. Data Audit Unit: Records access and operation logs of data for auditing and tracking. The Data Audit Unit helps to discover potential security issues and violations, and take timely measures for prevention and correction;

[0093] g. Data Optimization and Sorting Unit: Optimizes and sorts the stored data to improve the query efficiency of data and the utilization rate of storage space. It can perform operations such as compressing, archiving, or deleting redundant data.

[0094] In this embodiment, the mobile receiving terminal includes the following components and features:

[0095] a. Communication Unit: Responsible for wireless communication with the system, receiving notification and reminder information from the system, including a mobile communication module and a Wi-Fi module, ensuring that the terminal can be connected to the system at any time and anywhere;

[0096] b. Input / Output Unit: Used for users to input information, submitting feedback and querying property information through touch screens, keyboards, and voice input methods;

[0097] c. Input / Output Unit: Responsible for processing the received information, performing decoding and parsing operations to ensure that users can correctly understand and use this information;

[0098] d. Storage Unit: Used for storing notifications sent by the system, property information, and user feedback historical data, facilitating users to view and manage at any time;

[0099] e. Power Management Unit: Responsible for managing the power supply of the mobile receiving terminal, ensuring that the terminal can operate continuously and stably;

[0100] f. User Interface Module: Provides an interface for users to interact with the system, including a graphical user interface (GUI) and a voice user interface (VUI);

[0101] g. Security Unit: Responsible for protecting the data security and user privacy of the mobile receiving terminal.

[0102] The above are only the preferred embodiments of this invention patent, and are not intended to limit this invention patent. Any modifications, equivalent replacements, and improvements made within the spirit and principles of this invention patent shall be included within the protection scope of this invention patent.

Claims

1. An intelligent property management system, which mainly includes the following features: a. A data processing module, which is used to process the received data, including user feedback, complaints, suggestion information, and various data in property management; b. A data storage module, which is connected to the data processing module and is used to store user information and property management record data information; c. A feedback module, which is connected to the data processing module and is used to receive the data feedback by users and send the data to the data processing module. The feedback module includes several feedback terminals, which are respectively installed on the walls of each floor to facilitate users to give feedback and suggestions at any time; d. A notification module, which is connected to the data processing module and is used to send instructions to mobile receiving terminals, including maintenance, cleaning, and inspection task instructions; e. A mobile receiving terminal, which is used to receive the instructions sent by the notification module and display them to property management personnel in real time to facilitate the management personnel to process various tasks in a timely manner.

2. The intelligent property management system according to claim 1, wherein The data processing module includes the following components and features: a. A data receiving unit: responsible for receiving data from the feedback module, storage module, and other data sources, which may include various information such as user feedback, complaints, suggestions, property management records, and equipment status; b. A data preprocessing unit: performs cleaning, formatting, and duplicate removal preprocessing operations on the received raw data to ensure the accuracy and consistency of the data. This step is crucial for subsequent data analysis and processing; c. A data analysis unit: deeply analyzes the preprocessed data using statistical and machine learning algorithms to extract valuable information and patterns. It can analyze the trends of user feedback, predict the possibility of equipment failures, and evaluate the effect of property management; d. A decision support unit: provides decision support for property management based on the results of data analysis, including generating task instructions, optimizing management processes, and putting forward improvement suggestions. The output of the decision support unit will directly affect the efficiency and effect of property management; e. A data output unit: outputs the processed and analyzed data in an appropriate form to the notification module, mobile receiving terminal, or other modules or users that need this information. This step ensures the timely transmission and effective utilization of information; f. A data security unit: responsible for protecting the data in the data processing module from unauthorized access, tampering, or leakage, including implementing data encryption, access control, and audit trail security measures; g. A data backup and recovery unit: regularly backs up important data and can quickly recover the data when needed to prevent adverse effects on property management caused by data loss or damage.

3. The intelligent property management system according to claim 1, wherein The feedback module includes the following components and features: a. A user input unit: is the direct interface for users to interact with the system, including multiple ways such as touch screens, keyboards, and voice input. Users can input their feedback, complaints, or suggestion information through this unit; b. An identity authentication unit: to ensure the authenticity and validity of user feedback, the feedback module includes an identity authentication unit. This unit can verify the identity of users through fingerprint recognition, face recognition, and password verification methods to prevent interference from malicious users or irrelevant personnel; c. Information Classification Unit: The information input by the user covers multiple aspects, including maintenance requirements, cleaning suggestions, and complaint handling. The Information Classification Unit is responsible for classifying this information according to the predefined classification rules for subsequent data processing and analysis; d. Data Formatting Unit: The information input by the user may be presented in different formats, including text, pictures, and voice. The Data Formatting Unit is responsible for converting this information into a unified format that the system can recognize and process, ensuring the accuracy and consistency of the information; e. Data Transmission Unit: Once the user's information is collected and processed, the Data Transmission Unit is responsible for transmitting this information to the data processing module for further analysis and processing, communicating with other modules via wired or wireless means to ensure the timeliness and reliability of the information; f. User Feedback Confirmation Unit: After the user submits feedback, the system needs to confirm to the user that their feedback has been received and processed. The User Feedback Confirmation Unit is responsible for generating and sending confirmation information to the user to improve user satisfaction and trust; 4. A smart property management system according to claim 1, characterized in that The notification module includes the following components and features: a. Information Receiving Unit: Responsible for receiving the information to be notified from the data processing module or related modules, including maintenance tasks, inspection plans, and payment reminders; b. Information Classification and Formatting Unit: The received information may cover multiple aspects and have different formats. The Information Classification and Formatting Unit is responsible for classifying this information according to the predefined classification rules and converting it into a format suitable for notification, including text messages, voice notifications, and email notifications; c. Target User Identification Unit: According to the nature and content of the information, the Target User Identification Unit is responsible for determining the users or management personnel who need to receive the notification and extracting their contact information; d. Notification Sending Unit: Responsible for sending the formatted notification information to the target users through appropriate communication channels. The Notification Sending Unit needs to ensure the accuracy and timeliness of the information, and also consider the user's usage habits and privacy protection; e. Notification Confirmation and Feedback Unit: After the notification is sent, the system may need to confirm whether the user has received the notification and obtain the user's feedback. The Notification Confirmation and Feedback Unit is responsible for processing these feedbacks and taking corresponding actions as needed; f. Log Recording and Audit Unit: To ensure the accuracy and traceability of the notification, the Log Recording and Audit Unit is responsible for recording the key information of the notification sending time, receiving users, and notification content, and providing an audit function for querying and verification when needed.

5. A smart property management system according to claim 1, characterized in that, The data storage module includes the following components and features: a. Basic Data Storage Unit: Used to store the basic data of the system, including user profiles, building information, and equipment information. These data are the basis for the system operation and also important for subsequent data analysis and processing; b. Business Data Storage Unit: Stores various business data generated during the property management process, including maintenance records, inspection records, and complaint handling records. These data reflect the actual situation of property management, helping to evaluate the management effect and optimize the management process; c. Temporary data storage unit: Used to store temporary data generated during system operation, including user query results and task instructions. These data will be deleted or archived after the task is completed to free up storage space; d. Data backup unit: Regularly backs up the stored data to prevent data loss or damage. The data backup unit uses local backup or cloud backup methods to ensure data security and recoverability; e. Data access control unit: Responsible for managing and controlling access permissions to the stored data. By implementing access control policies, unauthorized access and data leakage can be prevented, protecting the security of the system; f. Data audit unit: Records the access and operation logs of the data for auditing and tracking. The data audit unit helps to discover potential security issues and violations and take timely measures for prevention and correction; g. Data optimization and organization unit: Optimizes and organizes the stored data to improve data query efficiency and storage space utilization. It can perform operations such as compressing, archiving, or deleting redundant data.

6. The intelligent property management system according to claim 1, wherein, The mobile receiving terminal includes the following components and features: a. Communication unit: Responsible for wireless communication with the system, receiving notifications and reminder messages from the system, including a mobile communication module and a Wi-Fi module, ensuring that the terminal can be connected to the system anytime and anywhere; b. Input / output unit: Used for user input of information, submitting feedback and querying property information through touch screen, keyboard, and voice input methods; c. Input / output unit: Responsible for processing the received information, performing decoding and parsing operations to ensure that users can correctly understand and use this information; d. Storage unit: Used to store notifications sent by the system, property information, and user feedback historical data for easy viewing and management by users; e. Power management unit: Responsible for managing the power supply of the mobile receiving terminal to ensure continuous and stable operation of the terminal; f. User interface module: Provides an interface for users to interact with the system, including a graphical user interface (GUI) and a voice user interface (VUI); g. Security unit: Responsible for protecting the data security and user privacy of the mobile receiving terminal.

Images