Intelligent equipment offline processing method and device

Abstract

The invention discloses an intelligent device offline processing method and device, and relates to the technical field of smart home, and the intelligent device offline processing method comprises the steps: obtaining offline reason information of an intelligent device in response to the obtained offline information of the intelligent device; in response to the acquired offline reason information, acquiring a communication connection state between the intelligent equipment and the mobile terminal, and displaying offline repair guide information of the intelligent equipment on an application program interface of the mobile terminal according to the communication connection state and the offline reason information; wherein the off-line repair guide information comprises an off-line repair guide copywriting and an off-line repair entrance. According to the intelligent equipment offline processing method and device provided by the invention, the offline repair process of the intelligent equipment is simplified, the offline repair efficiency of the intelligent equipment is improved, and the user experience satisfaction degree is improved.

Description

Technical Field

[0001] This application relates to the technical field of smart homes, and particularly to a method and device for offline processing of intelligent devices. Background Art

[0002] Currently, for smart home apps, when an intelligent device is in an offline state, if the user clicks to reconnect, they can only enter the binding process. The user can only restore the device's network connection by rebinding the device, and the operation path for binding the device is long and complex (often involving hardware operations, such as powering off and reconnecting the device or triggering the device's buttons to control the device to enter the network configuration mode), causing certain troubles to users of intelligent devices. Summary of the Invention

[0003] This application provides a method and device for offline processing of intelligent devices to solve the defect in the prior art that when an intelligent device is in an offline state, if the user clicks to reconnect, they can only enter the binding process, and the user can only restore the device's network connection by rebinding the device, with a long and complex operation path for binding the device, and to achieve the improvement of the offline repair efficiency of intelligent devices, the simplification of the offline repair process of intelligent devices, and the improvement of user experience satisfaction.

[0004] This application provides a method for offline processing of intelligent devices, including: in response to obtaining the offline information of the intelligent device, obtaining the offline cause information of the intelligent device; in response to obtaining the offline cause information, obtaining the communication connection status between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline cause information; wherein, the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

[0005] According to the method for offline processing of intelligent devices provided by this application, the obtaining of the offline cause information of the intelligent device includes: receiving the offline cause information sent by the cloud server; wherein, the offline cause information is obtained and uploaded to the cloud server by the intelligent device after the intelligent device goes offline.

[0006] According to the method for offline processing of intelligent devices provided by this application, the offline cause information includes an error code and / or text description information of the offline cause.

[0007] According to the method for offline processing of intelligent devices provided by this application, the displaying of the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal includes: displaying the offline repair guidance information of the intelligent device on at least one device card and / or device details page in the application program interface.

[0008] According to an intelligent device offline processing method provided by the present application, after obtaining the communication connection status between the intelligent device and the mobile terminal, the method further includes: if the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is normal, the offline repair guidance text includes network configuration guidance text, and the offline repair entry includes a network configuration entry; if the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is disconnected, the offline repair guidance text includes Bluetooth communication link establishment guidance text, and the offline repair entry includes a Bluetooth communication link establishment entry.

[0009] According to an intelligent device offline processing method provided by the present application, the offline repair guidance text includes the offline reason information; the offline reason information includes information that the intelligent device has not been network-configured; or includes information that the intelligent device has lost network connection after being network-configured and the reason information for the intelligent device losing network connection after being network-configured; wherein, the reason information for the intelligent device losing network connection after being network-configured includes at least one of incorrect password, router replacement, and signal strength less than the threshold.

[0010] According to an intelligent device offline processing method provided by the present application, after obtaining the offline reason information of the intelligent device, the method further includes: in response to not obtaining the offline reason information, displaying re-binding guidance information of the intelligent device on the application program interface of the mobile terminal; wherein, the re-binding guidance information includes re-binding guidance text and a re-binding entry.

[0011] The present application also provides an intelligent device offline processing device, including: an acquisition module, configured to: in response to obtaining the offline information of the intelligent device, obtain the offline reason information of the intelligent device; a guidance module, configured to: in response to obtaining the offline reason information, obtain the communication connection status between the intelligent device and the mobile terminal, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information; wherein, the offline repair guidance information includes offline repair guidance text and an offline repair entry.

[0012] The present application also provides an electronic device, including a memory and a processor, wherein a computer program is stored in the memory, and the processor is configured to execute to implement the intelligent device offline processing method as described in any one of the above.

[0013] The present application also provides a computer-readable storage medium, wherein the computer-readable storage medium includes a stored program, and wherein the program executes to implement the intelligent device offline processing method as described in any one of the above when running.

[0014] The present application also provides a computer program product, including a computer program which, when executed by a processor, implements the intelligent device offline processing method as described in any one of the above.

[0015] The intelligent device offline processing method and apparatus provided by the present application, by responding to obtaining the offline information of the intelligent device, obtaining the offline reason information of the intelligent device, responding to obtaining the offline reason information, obtaining the communication connection status between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information, where the offline repair guidance information includes the offline repair guidance text and the offline repair entry, and displaying the offline repair guidance information including the offline repair guidance text and the offline repair entry of the intelligent device on the application program interface after the intelligent device goes offline, simplifies the intelligent device offline repair process, improves the intelligent device offline repair efficiency, and improves the user experience satisfaction. Description of the Drawings

[0016] In order to more clearly illustrate the technical solutions in the present application or the prior art, the following will briefly introduce the drawings required for use in the description of the embodiments or the prior art. Obviously, the drawings in the following description are some embodiments of the present application. For those of ordinary skill in the art, other drawings can be obtained based on these drawings without creative efforts.

[0017] Figure 1 It is a schematic diagram of the hardware environment of an intelligent device offline processing method according to an embodiment of the present application; Figure 2 It is a schematic flowchart of the intelligent device offline processing method provided by the present application; Figures 3 - 7 It is a schematic diagram of the display of the application program interface in the intelligent device offline processing method provided by the present application; Figure 8 It is a schematic structural diagram of the intelligent device offline processing apparatus provided by the present application; Figure 9 It is a schematic structural diagram of the electronic device provided by the present application. Detailed Embodiments

[0018] To make the objectives, technical solutions, and advantages of the present application clearer, the following will clearly and completely describe the technical solutions in the present application with reference to the drawings in the present application. Obviously, the described embodiments are some, but not all, of the embodiments of the present application. All other embodiments obtained by those of ordinary skill in the art without creative efforts based on the embodiments in the present application belong to the scope of protection of the present application.

[0019] It should be noted that the terms "first", "second", etc. in the description, claims and above-mentioned drawings of this application are used to distinguish similar objects, and do not necessarily describe a specific order or sequence. It should be understood that the data used in this way can be interchanged under appropriate circumstances, so that the embodiments of the present application described herein can be implemented in an order other than those illustrated or described herein. In addition, the terms "comprising" and "having" and any variations thereof are intended to cover non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units does not necessarily have to be limited to those steps or units clearly listed, but may include other steps or units not clearly listed or inherent to these processes, methods, products or devices.

[0020] According to one aspect of the embodiments of the present application, a method for off-line processing of intelligent devices is provided. The method for off-line processing of intelligent devices is widely applied to whole-house intelligent digital control application scenarios such as Smart Home, smart home, intelligent household device ecosystem, Intelligence House ecosystem, etc. Optionally, in this embodiment, the above-mentioned method for off-line processing of intelligent devices can be applied to, for example, Figure 1 the hardware environment composed of a terminal device 102 and a server 104 as shown. As Figure 1 shown, the server 104 is connected to the terminal device 102 through a network, and can be used to provide services (such as application services, etc.) for the terminal or the client installed on the terminal. A database can be set on the server or independently of the server, and is used to provide data storage services for the server 104. Cloud computing and / or edge computing services can be configured on the server or independently of the server, and are used to provide data operation services for the server 104.

[0021] The above-mentioned network may include but is not limited to at least one of the following: wired network, wireless network. The above-mentioned wired network may include but is not limited to at least one of the following: wide area network, metropolitan area network, local area network. The above-mentioned wireless network may include but is not limited to at least one of the following: WIFI (Wireless Fidelity), Bluetooth. The terminal device 102 is not limited to a PC, mobile phone, tablet computer, smart air conditioner, smart range hood, smart refrigerator, smart oven, smart stove, smart washing machine, smart water heater, smart washing device, smart dishwasher, smart projection device, smart TV, smart drying rack, smart curtain, smart audio and video, smart socket, smart speaker, smart sound box, smart fresh air device, smart kitchen and bathroom device, smart bathroom device, smart floor sweeping robot, smart window cleaning robot, smart mopping robot, smart air purification device, smart steam box, smart microwave oven, smart kitchen water heater, smart purifier, smart water dispenser, smart door lock, etc.

[0022] Figure 2 This is a schematic flowchart of the method for processing the offline state of an intelligent device provided by this application. As Figure 2 shown, this method includes: Step S1: In response to obtaining the offline information of the intelligent device, obtain the offline reason information of the intelligent device.

[0023] The method for processing the offline state of the intelligent device provided by this application can be applied to a mobile terminal, which can be a smart phone, a tablet computer, a smart watch, etc. The mobile terminal can monitor the state of the intelligent device in real time. If the offline information of the intelligent device is obtained, the offline reason information of the intelligent device is further obtained. Among them, the offline state of the intelligent device can be that the intelligent device is not effectively connected to the WIFI network, or the intelligent device is not effectively connected to other set networks. In the description of the embodiments of this application, the case where the intelligent device is offline due to not being effectively connected to the WIFI network will be taken as an example for introduction.

[0024] The mobile terminal can obtain the offline reason information from the cloud server, or can obtain it based on the offline reason information reported by the intelligent device. Among them, communication relationships are established between the intelligent device, the mobile terminal, and the cloud server pairwise.

[0025] Step S2: In response to obtaining the offline reason information, obtain the communication connection state between the intelligent device and the mobile terminal, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection state and the offline reason information; where the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

[0026] If the mobile terminal obtains the offline reason information, it further obtains the communication connection state between the intelligent device and the mobile terminal. The communication connection state between the intelligent device and the mobile terminal indicates whether the intelligent device and the mobile terminal can communicate normally. The mobile terminal displays the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection state and the offline reason information, that is, the content of the offline repair guidance information is related to the communication connection state between the intelligent device and the mobile terminal and the offline reason information.

[0027] The offline repair guidance information includes the offline repair guidance text and the offline repair entry. Among them, the offline repair entry can be presented in the form of a link. For example, part of the text of the offline repair guidance can be set as a link, and this link is used as the offline repair entry. When clicking on this link, it will enter the offline repair page, such as the network configuration page. In addition, a separate icon can also be set as the entry, such as setting a WIFI icon, and clicking on the WIFI icon will enter the offline repair entry. Or a button with text displayed can be set as the offline repair entry, such as the button showing "Click to repair", or a button with a symbol displayed can be set as the offline repair entry, such as the symbol showing ">". The setting method of the offline repair entry is not specifically limited. In addition, a close button can also be set corresponding to the offline repair guidance information. After clicking the close button, the offline repair guidance information will be closed.

[0028] By clicking on the offline repair entry, the user can directly enter the offline repair page, thus entering the repair process for the intelligent device being offline and avoiding the device reboot binding operation.

[0029] Taking the offline repair operation of configuring WIFI as an example, if the WIFI configuration is successful, a pop-up window can prompt that the WIFI configuration is successful; if the WIFI configuration fails, a pop-up window can prompt that the WIFI configuration fails. The pop-up window text can be "Device network connection failed. Please click Retry or configure manually", and a retry button and a manual configuration button are set. Clicking the retry button, the mobile terminal will retry the repair operation. Clicking the manual configuration button will jump to the network configuration page to perform the network configuration operation again, such as re-entering the WIFI password for the network configuration operation.

[0030] The intelligent device offline processing method provided by this application, by responding to obtaining the offline information of the intelligent device, obtaining the offline cause information of the intelligent device, responding to obtaining the offline cause information, obtaining the communication connection status between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline cause information. The offline repair guidance information includes the offline repair guidance text and the offline repair entry. After the intelligent device is offline, the offline repair guidance information including the offline repair guidance text and the offline repair entry is displayed on the application program interface, simplifying the intelligent device offline repair process, improving the intelligent device offline repair efficiency, and improving the user experience satisfaction.

[0031] According to an intelligent device offline processing method provided by this application, the obtaining of the offline cause information of the intelligent device includes: receiving the offline cause information sent by the cloud server; wherein, the offline cause information is obtained by the intelligent device after the intelligent device is offline and uploaded to the cloud server.

[0032] The intelligent device can use the WIFI module to monitor the offline status in real time. If the offline information of the intelligent device is detected, the offline reason information of the intelligent device is obtained. The intelligent device can upload the offline reason information to the mobile terminal and the cloud server. Since the communication link between the intelligent device and the mobile terminal usually uses Bluetooth communication, the communication status is unstable. When the communication link between the intelligent device and the mobile terminal is disconnected, the offline reason information sent by the intelligent device cannot be received.

[0033] Since the communication links between the intelligent device and the cloud server and between the cloud server and the mobile terminal are relatively stable, the intelligent terminal can obtain the offline reason information by receiving the offline reason information sent by the cloud server and ensure the timeliness of the offline reason information. Among them, the offline reason information is obtained by the intelligent device after the intelligent device goes offline and uploaded to the cloud server.

[0034] The intelligent device offline processing method provided by this application improves the reliability and timeliness of the offline reason information by receiving the offline reason information sent by the cloud server, where the offline reason information is obtained by the intelligent device after the intelligent device goes offline and uploaded to the cloud server.

[0035] According to an intelligent device offline processing method provided by this application, the offline reason information includes an error code and / or a text description information of the offline reason.

[0036] The offline reason information may include an error code corresponding to the offline reason. The mobile terminal can determine the offline reason according to the error code corresponding to the offline reason, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason.

[0037] Alternatively, the offline reason information may include a text description information of the offline reason. The mobile terminal can determine the offline reason according to the text description information of the offline reason, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason.

[0038] Alternatively, the offline reason information may include both an error code and a text description information of the offline reason. The mobile terminal can determine the offline reason according to the error code and the text description information of the offline reason, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason.

[0039] The intelligent device offline processing method provided by this application improves the flexibility of setting the offline reason information by including an error code and / or a text description information of the offline reason.

[0040] An intelligent device offline processing method provided by the present application, displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal, includes: displaying the offline repair guidance information of the intelligent device on at least one device card and / or device details page in the application program interface.

[0041] According to needs, the way of displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal can be set, wherein the offline repair guidance information of the intelligent device can be displayed on at least one device card and / or device details page in the application program interface.

[0042] Figure 3 It is a schematic diagram of the display on the application program interface in the intelligent device offline processing method provided by the present application. The living room air conditioner and the gas water heater in the kitchen are presented in different device card forms, and the corresponding offline repair guidance information can be displayed on different device cards. For the corresponding living room air conditioner, display the offline repair guidance information of "WIFI setting is not completed, remote control is unavailable, please complete WIFI setting", and "WIFI setting" can be set as the offline repair entry. After clicking on "WIFI setting", enter the network configuration page. For the kitchen gas water heater, display the offline repair guidance information of "Go to set WIFI", and "Set WIFI" can be set as the offline repair entry. After clicking on "Set WIFI", enter the network configuration page.

[0043] Moreover, the offline repair guidance information can also be displayed on the device details page, such as Figure 3 The middle picture shows the device details page of the gas water heater. Relevant offline repair guidance information can be displayed on the device details page of the gas water heater, such as "WIFI setting is not completed, remote control is unavailable, please complete WIFI setting". "WIFI setting" can be set as the offline repair entry. After clicking on "WIFI setting", enter the network configuration page.

[0044] The intelligent device offline processing method provided by the present application improves the flexibility of the display of the offline repair guidance information and the convenience of operation by displaying the offline repair guidance information of the intelligent device on at least one device card and / or device details page in the application program interface.

[0045] According to an intelligent device offline processing method provided by the present application, after obtaining the communication connection status between the intelligent device and the mobile terminal, the method further includes: if the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is normal, the offline repair guidance text includes network configuration guidance text, and the offline repair entry includes a network configuration entry; if the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is disconnected, the offline repair guidance text includes Bluetooth communication link establishment guidance text, and the offline repair entry includes a Bluetooth communication link establishment entry.

[0046] After the intelligent device obtains the offline reason information, it further obtains the communication connection status between the intelligent device and the mobile terminal, and displays the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information.

[0047] If the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is normal, the offline repair guidance text includes network configuration guidance text, and the offline repair entry includes a network configuration entry. Among them, the network configuration guidance text is such as the guidance text for WIFI configuration, and the network configuration entry is such as the WIFI configuration entry.

[0048] If the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is disconnected, the offline repair guidance text includes Bluetooth communication link establishment guidance text, and the offline repair entry includes a Bluetooth communication link establishment entry. Enter the Bluetooth communication link establishment process through the Bluetooth communication link establishment entry. After the Bluetooth communication link is successfully established, the network configuration operation can be further performed according to the page guidance. Or, the network configuration operation can be performed based on the updated offline repair guidance information after the Bluetooth communication link is successfully established.

[0049] Figure 4 It is a schematic diagram of the display on the application program interface in the intelligent device offline processing method provided by the present application. As Figure 4 shown, in the case where the device is offline and the Bluetooth is disconnected, the offline repair guidance information of "The device is offline. Please turn on the Bluetooth of your mobile phone and bring it closer to the device to reset the WIFI" is displayed on the large device card, and "Turn on the Bluetooth of the mobile phone" is set as the Bluetooth communication link establishment entry. The offline repair guidance information of "Turn on the Bluetooth and bring it closer to the device" is displayed on the small device card, and "Turn on the Bluetooth" is set as the Bluetooth communication link establishment entry.

[0050] Figure 5 It is a schematic diagram of the display on the application program interface in the intelligent device offline processing method provided by the present application. As Figure 5As shown, when the device is offline and the Bluetooth is disconnected, the offline repair guidance information of "The device is offline. Please turn on the Bluetooth of your mobile phone and get closer to the device to reset the WIFI" is displayed on the device details page, and "Turn on the Bluetooth of your mobile phone" is set as the entry for establishing the Bluetooth communication link.

[0051] For the intelligent device offline processing method provided by this application, after obtaining the communication connection status between the intelligent device and the mobile terminal, if the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is normal, the offline repair guidance copy includes the network configuration guidance copy, and the offline repair entry includes the network configuration entry. If the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is disconnected, the offline repair guidance copy includes the Bluetooth communication link establishment guidance copy, and the offline repair entry includes the Bluetooth communication link establishment entry, which improves the reliability of intelligent device offline repair.

[0052] According to an intelligent device offline processing method provided by this application, the offline repair guidance copy includes the offline reason information; the offline reason information includes the information that the intelligent device has not been network-configured; or includes the information that the intelligent device is disconnected from the network after being network-configured and the reason information for the intelligent device being disconnected from the network after being network-configured; wherein, the reason information for the intelligent device being disconnected from the network after being network-configured includes at least one of password error, router replacement, and signal strength less than the threshold.

[0053] The offline repair guidance information includes the offline repair guidance copy and the offline repair entry, and the offline repair guidance copy includes the offline reason information to enable the user to clarify the reason for the intelligent device going offline.

[0054] Among them, the offline reason information may include the information that the intelligent device has not been network-configured, such as the intelligent device has not been configured with WIFI. The offline repair guidance information displayed at this time can be as Figure 3 shown, "WIFI setting is not completed, remote control is unavailable. Please complete the WIFI setting", and the network configuration page can be entered by clicking "WIFI setting".

[0055] The offline reason information may also include the information that the intelligent device is disconnected from the network after being network-configured and the reason information for the intelligent device being disconnected from the network after being network-configured. Among them, the reason information for the intelligent device being disconnected from the network after being network-configured includes at least one of password error, router replacement, and signal strength less than the threshold.

[0056] Figure 6 is the display schematic diagram of the application program interface in the intelligent device offline processing method provided by this application. As Figure 6As shown, when the reason for the network disconnection after the intelligent device is networked is that the router is replaced, the offline repair guidance information can be displayed as "The network has been replaced. Please reset the WIFI", and the network configuration page can be entered by clicking "Set WIFI". When the reason for the network disconnection after the intelligent device is networked is that the password is incorrect, the offline repair guidance information can be displayed as "The WIFI password is incorrect. Please modify the WIFI password", and the network configuration page can be entered by clicking "Modify WIFI Password".

[0057] Figure 7 It is a schematic diagram of the display of the application program interface in the intelligent device offline processing method provided by this application. As Figure 7 shown, when the reason for the network disconnection after the intelligent device is networked is that the signal strength is less than the threshold, the offline repair guidance information can be displayed as "The WIFI signal is weak. Please adjust the position of the appliance or the router, or reset the WIFI", and the network configuration page can be entered by clicking "Reset WIFI".

[0058] The following are some examples of error codes in the offline reason information; 1004: The intelligent device has not been networked yet; 1001: The intelligent device is disconnected from the network after being networked, and there is no router; 1002: The intelligent device is disconnected from the network after being networked, and the router password is incorrect; 1003: The intelligent device is disconnected from the network after being networked, and the configuration information is suspected to be incorrect; 1005: The intelligent device is disconnected from the network after being networked, the connection to the router fails, and no IP is obtained; 1006: The intelligent device is disconnected from the network after being networked, and the configuration information is incomplete; 1007: The intelligent device is disconnected from the network after being networked, the connection to the router fails, and the unknown error 60001; 1008: The intelligent device is disconnected from the network after being networked, the connection to the router fails, and the signal is weak.

[0059] The intelligent device offline processing method provided by this application includes offline repair guidance text that includes offline reason information. The offline reason information includes information that the intelligent device has not been networked yet, or includes information that the intelligent device is disconnected from the network after being networked and the reason information for the intelligent device being disconnected from the network after being networked. The reason information for the intelligent device being disconnected from the network after being networked includes at least one of incorrect password, router replacement, and signal strength less than the threshold. Under the condition of enabling users to clearly understand different offline reasons, the intelligent device offline repair under different offline reasons is realized, and the comprehensiveness of the offline repair scenario is improved.

[0060] According to an intelligent device offline processing method provided by the present application, after obtaining the offline reason information of the intelligent device, the method further includes: in response to not obtaining the offline reason information, displaying re-binding guidance information of the intelligent device on the application program interface of the mobile terminal; wherein, the re-binding guidance information includes re-binding guidance copywriting and a re-binding entry.

[0061] After the intelligent device obtains the offline information of the intelligent device, it further obtains the offline reason information of the intelligent device. If the intelligent device does not obtain the offline reason information of the intelligent device, the device offline reason cannot be clarified. To ensure reliable repair, the re-binding process is entered. Therefore, after the mobile terminal obtains the offline reason information of the intelligent device, in response to not obtaining the offline reason information, re-binding guidance information of the intelligent device is displayed on the application program interface of the mobile terminal; wherein, the re-binding guidance information includes re-binding guidance copywriting and a re-binding entry, and the device re-binding process is entered through the re-binding entry.

[0062] It can be seen that the present application only triggers the operation of re-binding the intelligent device when the offline reason information cannot be obtained, greatly improving the offline repair efficiency and operation convenience of the intelligent device.

[0063] The intelligent device offline processing method provided by the present application, by displaying re-binding guidance information of the intelligent device on the application program interface of the mobile terminal in response to not obtaining the offline reason information after obtaining the offline reason information of the intelligent device, and the re-binding guidance information includes re-binding guidance copywriting and a re-binding entry, further improves the reliability of offline repair of the intelligent device.

[0064] The intelligent device offline processing device provided by the present application will be described below. The intelligent device offline processing device described below can be mutually referred to the intelligent device offline processing method described above.

[0065] Figure 8 It is a schematic structural diagram of the intelligent device offline processing device provided by the present application. As Figure 8 shown, the device includes an acquisition module 10 and a guidance module 20, wherein: the acquisition module 10 is configured to: in response to obtaining the offline information of the intelligent device, obtain the offline reason information of the intelligent device; the guidance module 20 is configured to: in response to obtaining the offline reason information, obtain the communication connection status between the intelligent device and the mobile terminal, and display offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information; wherein, the offline repair guidance information includes offline repair guidance copywriting and an offline repair entry.

[0066] The intelligent device offline processing apparatus provided by the present application obtains the offline cause information of the intelligent device in response to obtaining the offline information of the intelligent device, obtains the communication connection status between the intelligent device and the mobile terminal in response to obtaining the offline cause information, and displays the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline cause information. The offline repair guidance information includes an offline repair guidance text and an offline repair entry. After the intelligent device goes offline, the offline repair guidance information including the offline repair guidance text and the offline repair entry of the intelligent device is displayed on the application program interface, simplifying the offline repair process of the intelligent device, improving the offline repair efficiency of the intelligent device, and improving the user experience satisfaction.

[0067] Figure 9 An example of the physical structure diagram of an electronic device is shown in Figure 9 As shown, the electronic device may include: a processor 910, a communication interface 920, a memory 930, and a communication bus 940. Among them, the processor 910, the communication interface 920, and the memory 930 complete mutual communication through the communication bus 940. The processor 910 can call the logical instructions in the memory 930 to execute the intelligent device offline processing method, and the method includes: obtaining the offline cause information of the intelligent device in response to obtaining the offline information of the intelligent device; obtaining the communication connection status between the intelligent device and the mobile terminal in response to obtaining the offline cause information, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline cause information; where the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

[0068] In addition, when the logical instructions in the above-mentioned memory 930 are implemented in the form of a software functional unit and sold or used as an independent product, they can be stored in a computer-readable storage medium. Based on such an understanding, the technical solution of the present application, in essence, or the part that contributes to the prior art, or a part of this technical solution, can be embodied in the form of a software product. The computer software product is stored in a storage medium and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute all or part of the steps of the methods described in various embodiments of the present application. The foregoing storage medium includes: various media such as a USB flash drive, a mobile hard disk, a read-only memory (ROM, Read-Only Memory), a random access memory (RAM, Random Access Memory), a magnetic disk, or an optical disc that can store program codes.

[0069] On the other hand, the present application also provides a computer program product, which includes a computer program. The computer program can be stored on a non-transitory computer-readable storage medium. When the computer program is executed by a processor, the computer can execute the intelligent device offline processing method provided by each of the above methods. The method includes: in response to obtaining the offline information of the intelligent device, obtaining the offline cause information of the intelligent device; in response to obtaining the offline cause information, obtaining the communication connection state between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection state and the offline cause information; wherein, the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

[0070] In yet another aspect, the present application also provides a non-transitory computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, it implements the intelligent device offline processing method provided by each of the above methods. The method includes: in response to obtaining the offline information of the intelligent device, obtaining the offline cause information of the intelligent device; in response to obtaining the offline cause information, obtaining the communication connection state between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection state and the offline cause information; wherein, the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

[0071] The device embodiments described above are merely illustrative. The units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Some or all of the modules can be selected according to actual needs to achieve the purpose of the solution of this embodiment. A person of ordinary skill in the art can understand and implement it without creative labor.

[0072] Through the description of the above embodiments, those skilled in the art can clearly understand that each embodiment can be implemented by means of software plus a necessary general hardware platform, and of course, also by hardware. Based on such an understanding, the above technical solutions, in essence, or the part that contributes to the prior art can be embodied in the form of a software product. The computer software product can be stored in a computer-readable storage medium, such as ROM / RAM, magnetic disk, optical disk, etc., and includes several instructions for causing a computer device (which can be a personal computer, a server, or a network device, etc.) to execute the methods described in each embodiment or some parts of the embodiments.

[0073] Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it; although the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions described in the foregoing embodiments, or perform equivalent replacements for some of the technical features; and these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A method for offline processing of an intelligent device, the method being applied to a mobile terminal, characterized in that, including: Upon obtaining the offline information of the intelligent device, obtaining the offline reason information of the intelligent device; Upon obtaining the offline reason information, obtaining the communication connection status between the intelligent device and the mobile terminal, and displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information; wherein, the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

2. The method for offline processing of an intelligent device according to claim 1, wherein The obtaining the offline reason information of the intelligent device includes: Receiving the offline reason information sent by the cloud server; wherein, the offline reason information is obtained and uploaded to the cloud server by the intelligent device after the intelligent device goes offline.

3. The intelligent device offline processing method according to claim 1, wherein the offline reason information includes an error code and / or an offline reason text description information.

4. The intelligent device offline processing method according to claim 1, wherein The displaying the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal includes: Displaying the offline repair guidance information of the intelligent device on at least one device card and / or device details page in the application program interface.

5. The method for offline processing of an intelligent device according to claim 1, wherein After obtaining the communication connection status between the intelligent device and the mobile terminal, the method further includes: If the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is normal, the offline repair guidance text includes a network configuration guidance text, and the offline repair entry includes a network configuration entry; If the communication connection status indicates that the Bluetooth communication link between the intelligent device and the mobile terminal is disconnected, the offline repair guidance text includes a Bluetooth communication link establishment guidance text, and the offline repair entry includes a Bluetooth communication link establishment entry.

6. The method for offline processing of an intelligent device according to claim 1, wherein The offline repair guidance text includes the offline reason information; the offline reason information includes information that the intelligent device has not been network-configured; or includes information that the intelligent device is disconnected from the network after being network-configured and the reason information for the intelligent device being disconnected from the network after being network-configured; wherein, the reason information for the intelligent device being disconnected from the network after being network-configured includes at least one of a password error, a router replacement, and a signal strength less than a threshold.

7. The method for offline processing of an intelligent device according to claim 1, wherein After obtaining the offline reason information of the intelligent device, the method further includes: Upon failure to obtain the offline reason information, displaying the re-binding guidance information of the intelligent device on the application program interface of the mobile terminal; wherein, the re-binding guidance information includes a re-binding guidance text and a re-binding entry.

8. An off-line processing device for an intelligent device, characterized in that, including: An obtaining module, configured to: upon obtaining the offline information of the intelligent device, obtain the offline reason information of the intelligent device; A guiding module, configured to: upon obtaining the offline reason information, obtain the communication connection status between the intelligent device and the mobile terminal, and display the offline repair guidance information of the intelligent device on the application program interface of the mobile terminal according to the communication connection status and the offline reason information; wherein, the offline repair guidance information includes an offline repair guidance text and an offline repair entry.

9. A computer-readable storage medium, characterized in that, The computer-readable storage medium includes a stored program, wherein the program, when running, executes the method according to any one of claims 1 to 7.

10. An electronic device, comprising a memory and a processor, characterized in that, A computer program is stored in the memory, and the processor is configured to execute the method according to any one of claims 1 to 7 through the computer program.

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