Automatic terminal card returning reminding method and system, medium and equipment

Abstract

The invention discloses an automatic terminal card returning reminding method and system, a medium and equipment. The method comprises the following steps: a business process acquisition step: acquiring business process information handled by a user and a card returning node; a card returning reminding step: monitoring user behaviors through a camera or a sensor, and triggering card returning reminding; a card recovery step: recovering the card which is not taken away by the user in time into the safety cabin; and a two-dimensional code generation step: generating a unique pick-up code for the card stored in the safety bin, and sending a prompt short message and the pick-up code to a user mobile phone for prompting. User behaviors are monitored through a camera or a sensor, accurate monitoring and prediction of the user behaviors are realized, and the user experience is improved. The problem that the user forgets the card after the business processing is completed is effectively avoided.

Description

Technical Field

[0001] The present invention relates to the field of automatic terminals, and particularly to an automatic terminal card withdrawal reminder method, system, medium, and device. Background Art

[0002] With the wide application of self-service terminals, when users handle business using self-service terminals, they often need to retrieve the cards inserted into the terminals (such as bank cards, identity cards, social security cards, etc.) after the business is completed. However, due to complex operation processes, scattered user attention, or imperfect terminal reminder mechanisms, many users fail to retrieve their cards in a timely manner after the business is completed, resulting in the cards being left forgotten in the terminals. This situation not only brings inconvenience to users but may also lead to security problems such as card loss and theft, and even cause economic losses.

[0003] Existing self-service terminal devices have the following problems in card withdrawal reminders:

[0004] 1. Single reminder method: Most self-service terminals rely only on on-screen text reminders, with a single and not eye-catching reminder method that is easily overlooked by users, especially in noisy or poorly lit environments.

[0005] 2. Lack of intelligent prediction: Existing terminals cannot predict whether a user is about to leave based on user behavior, resulting in inaccurate reminder timing, and users may have left the terminal before receiving the reminder.

[0006] 3. No remote reminder mechanism: If the user has already left the terminal, the existing reminder mechanism cannot continue to function, resulting in the user being unable to learn in a timely manner that the card has been forgotten.

[0007] 4. Insufficient card management security: If the user fails to retrieve the card in a timely manner, the terminal usually cannot automatically recycle the card or provide secure card storage measures, increasing the risk of card loss or theft. Summary of the Invention

[0008] The technical problem solved by the present invention is to provide an automatic terminal card withdrawal reminder method that can achieve intelligent reminders.

[0009] The technical solution adopted by the present invention to solve its technical problems is: an automatic terminal card withdrawal reminder method, the steps of which are:

[0010] Business process acquisition step: Obtain the business process information and card withdrawal nodes handled by the user;

[0011] Card withdrawal reminder step: Monitor user behavior through a camera or sensor to trigger a card withdrawal reminder;

[0012] Card recycling step: Recycle the cards that the user has not retrieved in a timely manner into a safe bin;

[0013] Steps for generating QR code: Generate a unique pick-up code for the cards stored in the security warehouse, and send the reminder message and the pick-up code to the user's mobile phone for notification.

[0014] Furthermore, the card return reminder steps include:

[0015] Display prominent card return reminder information on the screen;

[0016] Play voice reminders through the built-in speaker of the terminal;

[0017] Trigger vibration reminders on devices that support vibration feedback.

[0018] Furthermore, monitoring the user's behavior through the camera or sensor specifically includes:

[0019] Capture the user's actions through the camera to determine whether the user is about to leave;

[0020] Use an infrared sensor to detect the distance between the user and the terminal. If the user's distance from the terminal exceeds the preset threshold, trigger a card return reminder.

[0021] Furthermore, the card return reminder steps also include environment-adaptive reminders, specifically:

[0022] Detect the ambient brightness and noise level through an environment sensor;

[0023] Dynamically adjust the volume of the reminder sound and the screen brightness according to the environmental conditions.

[0024] Furthermore, in the QR code generation step, generating a unique pick-up code for the cards stored in the security warehouse and sending the reminder message and the pick-up code to the user's mobile phone for notification specifically includes:

[0025] Generate a unique pick-up code for each recycled card and bind the pick-up code with the card information;

[0026] Send the pick-up code to the user's mobile phone via text message or APP, and the user retrieves the card with the pick-up code.

[0027] Furthermore, it also includes card retrieval assistance steps,

[0028] Specifically: If the user fails to retrieve the card with the pick-up code within the preset time, automatically upload the card information to the cloud database. The user can query the card status through an online channel and re-obtain the pick-up code, or choose the mailing service to send the card to the specified address.

[0029] The present invention also discloses an automatic terminal card return reminder system, including a service process acquisition module, a card return reminder module, a card recycling module, and a QR code generation module. The service process acquisition module is used to obtain the service process information and card return nodes handled by the user;

[0030] The card return reminder module is used to monitor the user's behavior through a camera or a sensor and trigger a card return reminder;

[0031] The card recycling module is used to recycle the cards that the user has not picked up in time into the safety bin;

[0032] The QR code generation module is used to generate a unique pick-up code for the cards stored in the safety bin, and send a prompt message and the pick-up code to the user's mobile phone for reminder.

[0033] Further: It further includes a card retrieval assistance module. When the user fails to retrieve the card with the pick-up code within a preset time, the card retrieval assistance module automatically uploads the card information to the cloud database. The user can query the card status through an online channel and obtain a new pick-up code, or choose a mailing service to send the card to a specified address.

[0034] The present invention also discloses a computer-readable storage medium, on which a computer program is stored. When the computer program is executed by a processor, the steps of the above-mentioned automatic terminal card return reminder method are implemented.

[0035] The present invention also discloses a computer device, which includes a processor, a communication interface, a memory, and a communication bus. Among them, the processor, the communication interface, and the memory complete mutual communication through the communication bus; wherein:

[0036] The memory is used to store a computer program;

[0037] The processor is used to execute the steps of the above-mentioned automatic terminal card return reminder method by running the program stored on the memory.

[0038] The beneficial effects of the present invention are:

[0039] 1. By monitoring the user's behavior through a camera or a sensor, the present invention realizes accurate monitoring and prediction of the user's behavior, effectively avoiding the problem that the user forgets the card after completing the business process.

[0040] 2. The present invention provides multiple reminder methods, including on-screen text reminders, voice reminders, and vibration reminders, as well as an environment adaptive reminder function, ensuring the prominence and effectiveness of the reminder information, and being able to attract the user's attention even in a noisy or poorly lit environment.

[0041] 3. Through the card recycling step and the QR code generation step, the present invention realizes the automatic recycling and safe storage of the cards, and at the same time provides a convenient pick-up method for the user, improving the security and convenience of card management.

[0042] 4. Through the setting of the card retrieval assistance step, the present invention further enhances the possibility for users to retrieve lost cards, reducing economic losses and security risks caused by forgotten cards. BRIEF DESCRIPTION OF THE DRAWINGS

[0043] Figure 1 It is a schematic flowchart of the method for reminding of card withdrawal from an automatic terminal according to an embodiment of the present application.

[0044] Figure 2 It is a schematic framework diagram of the system for reminding of card withdrawal from an automatic terminal according to an embodiment of the present application. DETAILED DESCRIPTION OF THE EMBODIMENTS

[0045] To make the above objects, features, and advantages of the present invention more obvious and understandable, the following detailed description of the specific embodiments of the present invention will be given in conjunction with the accompanying drawings.

[0046] As Figure 1 shown, an embodiment of the present application discloses a method for reminding of card withdrawal from an automatic terminal, and the steps are as follows:

[0047] Business process acquisition step: acquiring the business process information and card withdrawal node handled by the user;

[0048] Card withdrawal reminder step: monitoring the user's behavior through a camera or sensor to trigger a card withdrawal reminder;

[0049] Card recycling step: recycling the cards that the user fails to pick up in time into a safety bin;

[0050] Two-dimensional code generation step: generating a unique pick-up code for the cards stored in the safety bin, and sending a reminder message and the pick-up code to the user's mobile phone for reminder.

[0051] Specifically, when the user conducts business, the automatic terminal first accurately captures the business process information currently handled by the user through its built-in business process acquisition module, and accurately identifies the card withdrawal node in the business process. Once the business process reaches the card withdrawal node, the system enters the waiting-for-reminder state and is ready to trigger a card withdrawal reminder. In the card withdrawal reminder step, the automatic terminal uses a high-definition camera and / or a high-sensitivity sensor to continuously monitor the user's behavior and status. When it detects that the user is about to leave, it starts the card withdrawal reminder. If the user still fails to pick up the card in time after receiving the reminder, the system enters the card recycling step. At this time, the automatic terminal will activate the card recycling mechanism to safely recycle the cards forgotten by the user into the built-in safety bin. Then, the system will automatically register and store the cards in the safety bin, and generate a unique pick-up code for each card. This pick-up code is bound to the user's mobile phone number. Subsequently, the system will automatically send a reminder message containing the pick-up code to the user's mobile phone. After receiving the message, the user can retrieve their card from the safety bin of the automatic terminal by virtue of the pick-up code.

[0052] The present invention monitors the user's behavior through a camera or a sensor, realizes the accurate monitoring and prediction of the user's behavior, effectively avoids the problem that the user forgets the card after the business is completed, and at the same time, through the card recycling step and the QR code generation step, realizes the automatic recycling and safe storage of the card, and at the same time provides a convenient way for the user to pick up the item, improving the security and convenience of card management.

[0053] In this embodiment, the card return reminder step includes:

[0054] Displaying prominent card return prompt information on the screen;

[0055] Playing a voice prompt through the built-in speaker of the terminal;

[0056] Triggering a vibration reminder on a device that supports vibration feedback.

[0057] Through the setting of multiple reminder methods, the present invention further realizes the prompt for the user to pick up the card to the greatest extent.

[0058] In this embodiment, the monitoring of the user's behavior through a camera or a sensor is specifically as follows:

[0059] Capturing the user's actions through a camera and judging whether the user is ready to leave;

[0060] Using an infrared sensor to detect the distance between the user and the terminal. If the user's distance from the terminal exceeds a preset threshold, a card return reminder is triggered.

[0061] Specifically, in terms of the camera capturing the user's actions, the automatic terminal adopts advanced face recognition technology and action recognition algorithms, which can accurately judge the user's facial expressions and body postures, so as to predict whether the user is about to leave. For example, when the user shows a getting-up action or the facial expression shows an intention to leave, the system can judge that the user may be ready to leave and trigger a card return reminder in advance. At the same time, the use of the infrared sensor further enhances the accuracy and reliability of the user behavior monitoring. By continuously detecting the distance between the user and the terminal, once the user's distance exceeds the preset safety threshold, the system immediately activates the card return reminder to ensure that the user will not forget the card due to negligence. This dual monitoring method combining the camera and the sensor greatly improves the accuracy and effectiveness of the card return reminder.

[0062] In this embodiment, the card return reminder step further includes environment adaptive reminder, specifically:

[0063] Detecting the environmental brightness and noise level through an environmental sensor;

[0064] Dynamically adjusting the volume of the prompt sound and the screen brightness according to the environmental conditions.

[0065] Specifically, the environmental sensors built into the automatic terminal can detect the surrounding brightness and noise levels in real time. For example, in a dimly lit environment, the system will automatically increase the screen brightness to ensure that the card return prompt message is clearly visible; while in a noisy environment, the system will increase the volume of the prompt sound to ensure that the voice prompt can be clearly heard by the user.

[0066] The above-mentioned environment adaptive reminder function not only improves the visibility and audibility of the reminder information, but also further enhances the effectiveness of the reminder, ensuring that users can receive the card return reminder in a timely manner in various environments.

[0067] In this embodiment, in the QR code generation step, a unique pick-up code is generated for the card stored in the security bin, and the reminder text message and the pick-up code are sent to the user's mobile phone for reminder. Specifically:

[0068] Generate a unique pick-up code for each recycled card and bind the pick-up code with the card information;

[0069] Send the pick-up code to the user's mobile phone via text message or APP, and the user retrieves the card with the pick-up code.

[0070] Specifically, after the card is safely recycled and a unique pick-up code is generated, the system automatically binds the pick-up code with the user's mobile phone number, and sends the pick-up code to the user's mobile phone via text message service or the APP corresponding to the automatic terminal. After receiving the pick-up code, the user can retrieve his own card from the security bin of the automatic terminal with this pick-up code. This process not only ensures the safe storage of the card, but also provides great convenience for the user, avoiding various inconveniences and losses caused by forgetting the card.

[0071] In this embodiment, it also includes a card retrieval assistance step,

[0072] Specifically: If the user fails to retrieve the card with the pick-up code within the preset time, the card information will be automatically uploaded to the cloud database. The user can query the card status through an online channel and obtain a new pick-up code, or choose the mailing service to send the card to the specified address.

[0073] Specifically, if the user fails to retrieve the card with the pick-up code within a preset time limit, such as within 24 hours, the system automatically uploads the relevant information of the card, including the card type, recovery time, pick-up code, etc., to the cloud database for secure storage. At this time, the user can query the current status of the card and obtain the pick-up code again through various online channels, such as the official website, APP, or customer service hotline corresponding to the self-service terminal. If the user is unable to retrieve the card in person at the self-service terminal due to special reasons, the user can also choose the mailing service, and the system will securely send the card to the user's hand according to the specified address provided by the user. The setting of this card retrieval assistance step not only further improves the convenience for the user to retrieve the lost card, but also greatly enhances the user's satisfaction and trust in the self-service terminal service.

[0074] The present invention also discloses a card return reminder system for a self-service terminal, including a business process acquisition module, a card return reminder module, a card recovery module, and a QR code generation module;

[0075] The business process acquisition module is used to acquire the business process information and card return node handled by the user;

[0076] The card return reminder module is used to monitor the user's behavior through a camera or sensor to trigger a card return reminder;

[0077] The card recovery module is used to recover the card that the user fails to pick up in time into a safe storage;

[0078] The QR code generation module is used to generate a unique pick-up code for the card stored in the safe storage, and send a prompt message and the pick-up code to the user's mobile phone for reminder.

[0079] Specifically, it further includes a card retrieval assistance module. When the user fails to retrieve the card with the pick-up code within the preset time, the card retrieval assistance module automatically uploads the card information to the cloud database. The user can query the card status through an online channel and obtain the pick-up code again, or choose the mailing service to send the card to the specified address.

[0080] By monitoring the user's behavior through a camera or sensor, the present invention realizes the accurate monitoring and prediction of the user's behavior, effectively avoids the problem that the user forgets the card after completing the business, and at the same time, through the card recovery step and the QR code generation step, the present invention realizes the automatic recovery and safe storage of the card, and at the same time provides a convenient pick-up method for the user, improving the security and convenience of card management. At the same time, through the setting of the card retrieval assistance step, the present invention further enhances the possibility for the user to retrieve the lost card, reducing the economic loss and security risk caused by card forgetting.

[0081] The present invention also discloses a computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the steps of the above-mentioned automatic terminal card return reminder method are implemented.

[0082] In addition, the computer-readable storage medium of this embodiment can adopt any combination of one or more readable storage media. Among them, the readable storage medium includes systems, devices or components of electricity, light, electromagnetism, infrared ray or semiconductor, or any combination of the above.

[0083] The present invention also discloses a computer device, including a processor, a communication interface, a memory and a communication bus. Among them, the processor, the communication interface and the memory complete communication with each other through the communication bus. Among them:

[0084] The memory is used to store a computer program.

[0085] The processor is used to execute the steps of the above-mentioned automatic terminal card return reminder method by running the program stored on the memory.

[0086] As an implementation manner of the present invention, the communication bus mentioned in the above terminal can be a Peripheral Component Interconnect (PCI) bus or an Extended Industry Standard Architecture (EISA) bus, etc. This communication bus can be divided into an address bus, a data bus, a control bus, etc.

[0087] As an implementation manner of the present invention, the communication interface is used for communication between the above terminal and other devices.

[0088] As an implementation manner of the present invention, the memory may include a Random Access Memory (RAM), or may also include a non-volatile memory, such as at least one disk memory. Optionally, the memory may also be at least one storage device located far from the aforementioned processor.

[0089] As an implementation manner of the present invention, the above-mentioned processor may be a general-purpose processor, including a central processing unit (CPU for short), a network processor (NP for short), etc.; it may also be a digital signal processor (DSP for short), an application specific integrated circuit (ASIC for short), a field-programmable gate array (FPGA for short), or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components.

[0090] The specific embodiments described above further elaborate on the purpose, technical solution, and beneficial effects of the present invention. It should be understood that the above are only specific embodiments of the present invention and are not used to limit the present invention. Any modifications, equivalent replacements, improvements, etc. made within the spirit and principle of the present invention shall be included within the protection scope of the present invention.

Claims

1. Automatic terminal card return reminder method, characterized in that The steps are as follows: Business process acquisition step: Acquire the business process information handled by the user and the card return node; Card return reminder step: Monitor the user's behavior through a camera or sensor to trigger a card return reminder; Card recycling step: Recycle the cards that the user has not picked up in time into the safety warehouse; QR code generation step: Generate a unique pick-up code for the cards stored in the safety warehouse, and send a reminder message and the pick-up code to the user's mobile phone for reminder.

2. The automatic terminal card return reminder method according to claim 1, characterized in that: The card return reminder step includes: Display prominent card return reminder information on the screen; Play a voice reminder through the built-in speaker of the terminal; Trigger a vibration reminder on devices that support vibration feedback.

3. The automatic terminal card return reminder method according to claim 1, characterized in that, The monitoring of the user's behavior through a camera or sensor specifically is: Capture the user's actions through a camera to determine whether the user is ready to leave; Use an infrared sensor to detect the distance between the user and the terminal. If the user's distance from the terminal exceeds a preset threshold, trigger a card return reminder.

4. The automatic terminal card return reminder method according to claim 1, characterized in that, The card return reminder step further includes environment-adaptive reminder, specifically: Detect the ambient brightness and noise level through an environment sensor; Dynamically adjust the volume of the reminder sound and the screen brightness according to the environmental conditions.

5. The automatic terminal card return reminder method according to claim 1, characterized in that, In the QR code generation step, generating a unique pick-up code for the cards stored in the safety warehouse and sending a reminder message and the pick-up code to the user's mobile phone for reminder specifically is: Generate a unique pick-up code for each recycled card and bind the pick-up code with the card information; Send the pick-up code to the user's mobile phone through text message or APP, and the user retrieves the card with the pick-up code.

6. The automatic terminal card ejection reminder method according to claim 5, characterized in that, It further includes a card retrieval assistance step, Specifically: If the user does not retrieve the card with the pick-up code within the preset time, automatically upload the card information to the cloud database. The user can query the card status through an online channel and re-obtain the pick-up code, or choose the mailing service to send the card to the specified address.

7. Automatic terminal card return reminder system, characterized in that, It includes a business process acquisition module, a card return reminder module, a card recycling module, and a QR code generation module; The business process acquisition module is used to acquire the business process information handled by the user and the card return node; The card return reminder module is used to monitor the user's behavior through a camera or sensor to trigger a card return reminder; The card recycling module is used to recycle the cards that the user has not picked up in time into the safety warehouse; The QR code generation module is used to generate a unique pick-up code for the cards stored in the safety warehouse and send a reminder message and the pick-up code to the user's mobile phone for reminder.

8. The automatic terminal card return reminder system according to claim 7, characterized in that, It further includes a card retrieval assistance module. The card retrieval assistance module is used to automatically upload the card information to the cloud database when the user does not retrieve the card with the pick-up code within the preset time. The user can query the card status through an online channel and re-obtain the pick-up code, or choose the mailing service to send the card to the specified address.

9. A computer-readable storage medium, characterized in that, The computer-readable storage medium stores a computer program. When the computer program is executed by a processor, it implements the steps of the automatic terminal card return reminder method described in any one of claims 1 to 6.

10. A computer device, characterized in that, It includes a processor, a communication interface, a memory, and a communication bus. Among them, the processor, the communication interface, and the memory complete mutual communication through the communication bus; among them: The memory is used to store a computer program; The processor is configured to execute the steps of the automatic terminal card return reminder method according to any one of claims 1 to 6 by running the program stored in the memory.

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