Intelligent service system of AI digital human interaction all-in-one machine

Abstract

The invention provides an intelligent service system of an AI digital human interaction all-in-one machine, and relates to the technical field of information communication, the intelligent service system comprises a server and a service terminal, and the service terminal communicates with the server; the service terminal comprises a control unit; the control unit is connected with a display unit for displaying an AI digital human, an image acquisition unit for acquiring a monitoring image and a voice unit; when the server receives the monitoring image, screening and marking a target object to obtain a monitoring target image; when the control unit receives the monitored target image, a first request signal is sent to a target object through the voice unit, and when the control unit receives a second request signal, the second request signal is transmitted to the server; generating, by the server, a feedback signal based on the second request signal; and when receiving the feedback signal, the control unit controls the display unit and the voice unit to output feedback information. And two modes of actively initiating and passively receiving requests are adopted, so that a group with lower acceptance capability also uses the system, and the number of people using man-machine interaction is increased.

Description

Technical Field

[0001] The present invention relates to the field of information and communication technologies, and in particular to an intelligent service system of an AI digital human interactive all-in-one machine. Background Art

[0002] In the context of digital development, human-computer interaction technology, as a crucial interface between users and information systems, continues to expand its application scope. Current mainstream human-computer interaction systems primarily employ a request-response model, meaning the system only provides assistance when the user proactively initiates a consultation. While this interaction model offers convenience for most user groups, it creates barriers for those with a lower tolerance for human-computer interaction technology (including the elderly, those with limited education, and those new to technology). These barriers primarily stem from a lack of ability to accurately express needs and an inability to identify potential technical support requirements. However, these users are precisely those in urgent need of assistance, yet are trapped by the one-way nature of the interaction model, exacerbating the digital divide and leading to imbalances in service quality. Summary of the Invention

[0003] The purpose of the present invention is to provide an intelligent service system of an AI digital human interaction all-in-one machine. The technical problem to be solved is to change the human-computer interaction mode, adopt a two-way help request, and expand the scope of use of human-computer interaction.

[0004] The present invention is achieved through the following technical solutions:

[0005] An intelligent service system for an AI digital human interactive all-in-one machine, comprising a server and a service terminal, wherein the service terminal is communicatively connected to the server; the service terminal comprises a control unit, a display unit, an image acquisition unit, and a voice unit, wherein the control unit is connected to the display unit, the image acquisition unit, and the voice unit;

[0006] The display unit is used to display the AI digital human;

[0007] The image acquisition unit is used to acquire monitoring images;

[0008] The server is used to store feedback information from human-computer interaction. When receiving a surveillance image, it captures the surveillance object from the surveillance image, selects the captured surveillance object, obtains an object image set, extracts features from the object image, compares the features with preset features, screens out the target object, and marks the target object in the surveillance image to obtain a surveillance target image.

[0009] The control unit is configured to generate a first request instruction directed to the target object when receiving a monitoring target image;

[0010] The voice unit is configured to send a first request signal to the target object upon receiving a first request instruction, and transmit the second request signal to the server via the control unit upon receiving a second request signal sent by the monitored object; the server obtains feedback information based on the second request signal and generates a feedback signal;

[0011] The control unit is used to control the display unit and the voice unit to output feedback information when receiving the feedback signal.

[0012] The system analyzes the surveillance images through the server, actively identifies the target object among the monitored objects, and generates a first request instruction for the target object. The voice unit sends the first request signal to the target object, enabling the system to actively initiate an interaction request, breaking the limitations of traditional one-way interaction; when the target object accepts the request and sends a second request signal, the system receives and processes the signal, obtains feedback information through the server and generates a feedback signal, and finally the display unit and voice unit output the feedback information; the traditional one-way interaction mode may cause some user groups to be unable to effectively use the system due to inconvenient user operation and lack of willingness to actively interact; the two-way request initiation mechanism can cover more user groups, including those who may not know how to initiate requests or lack the willingness to actively interact.

[0013] Furthermore, the above-mentioned service terminal also includes a positioning unit, which is connected to the control unit; the above-mentioned control unit is used to send a positioning instruction to the positioning unit when it receives a positioning acquisition signal sent by the server, and the positioning unit obtains the current position coordinates of the service terminal and sends the obtained service terminal position coordinates to the control unit.

[0014] Furthermore, the above-mentioned server is also used to store indoor maps. After obtaining the monitoring target image, it associates the monitoring image and the monitoring target image, obtains the location coordinates of the service terminal that sends the above-mentioned monitoring image, and determines the location coordinates of the target object based on the location coordinates of the service terminal and the associated monitoring target image.

[0015] When the above-mentioned service terminal actively initiates a request signal, the server first determines the service target (the service target is elderly users, those with low education levels, and technology beginners), and then determines the location coordinates of the target object, so that the service terminal can subsequently move to the target object (the movement path of the service terminal can be planned based on the location coordinates of the service terminal and the target object). The service terminal that obtains the surveillance image is selected to push the interaction request, so as to avoid the situation where the service terminal is too far away from the target object when initiating the request signal, the target object does not receive the request signal, or the target object is unclear about the request signal sent to him / her. The purpose here is mainly to let the target object know to whom the request signal initiated by the service terminal is sent.

[0016] Furthermore, the service terminal further includes an identification unit, which is communicatively connected to the control unit;

[0017] The control unit is configured to send an identification instruction to the identification unit upon receiving the second request signal;

[0018] The identification unit is used to identify the monitored object that sends the second request signal when receiving the identification instruction. After successful identification, the identified object is obtained and sent to the server through the control unit.

[0019] During human-computer interaction, the recognition unit identifies the service object that actively submits the request signal, and provides one-to-one guidance to avoid an environment that is too cluttered, resulting in the service terminal being unable to determine the service object and lacking interactive effects.

[0020] Furthermore, when the server receives an identified object, it marks the identified object in the surveillance image, obtains a surveillance identification image, associates the surveillance image and the surveillance identification image, obtains the location coordinates of the service terminal that sends the surveillance image, and determines the location coordinates of the identified object based on the location coordinates of the service terminal and the associated surveillance identification image.

[0021] When the above-mentioned service terminal passively receives the request signal, it first determines the service object through the server, and then determines the position coordinates of the identified object, so as to facilitate the subsequent movement of the service terminal toward the identified object, reduce the movement of the identified object, and help users with limited mobility but capable of actively initiating requests; at the same time, it also avoids the situation where the service terminal is too far away from the identified object when outputting feedback information, and the identified object does not receive the feedback information, or the identified object is unclear about the feedback information initiated to him / her. The purpose here is mainly to let the identified object know to whom the feedback information output by the service terminal is directed.

[0022] Furthermore, the service terminal further includes a mobile unit, and the mobile unit is connected to the control unit;

[0023] The control unit is configured to generate a first movement instruction upon receiving the position coordinates of the target object; the movement unit is configured to move toward the position coordinates of the target object upon receiving the first movement instruction;

[0024] The control unit is configured to generate a second movement instruction upon receiving the position coordinates of the identification object; and the movement unit is configured to move toward the position coordinates of the identification object upon receiving the second movement instruction.

[0025] The mobile unit moves the service terminal toward the service object (target object or identified object), shortening the distance between the service terminal and the service object during interaction and reducing environmental interference with information transmission. The introduction of the mobile unit and its interaction logic achieves a shift from passive monitoring to active service, enhancing the proactive nature of interaction.

[0026] Furthermore, when the above-mentioned service terminal receives the second request signal sent by the identification object, it establishes a communication connection with the identification object. When the service terminal does not receive the second request signal sent again by the identification object within the preset communication time, the communication connection between the service terminal and the identification object is disconnected.

[0027] When the service terminal passively receives a request signal, it establishes communication with the service object that initiates the request signal. Depending on the needs of the service object, the service request is also different. After executing or feeding back the service request currently proposed by the service object, the service terminal still maintains a communication connection with the service object and waits for the next service request from the service object within the preset communication time. If the preset communication time is exceeded, the communication connection is disconnected and the service terminal obtains the authority to serve the next service object.

[0028] Furthermore, when the above-mentioned service terminal sends a first request signal to the target object, it establishes a communication connection with the target object. When the service terminal does not receive a second request signal sent by the target object within a preset communication time, it sends the first request signal to the target object again. When the service terminal does not receive the second request signal sent by the target object within the second preset communication time, it disconnects the communication connection between the service terminal and the target object.

[0029] When the service terminal actively initiates a request signal, it establishes communication with the service object that receives the request signal. When the service object's demand is received within the preset communication time, the demand is executed or fed back. When the service object's demand is not received within the preset communication time, it is determined that the service object has not received the request signal. Therefore, the service terminal initiates a request signal to the service object again. If the service object's demand is still not received within the next preset communication time, it is determined that the service object has no demand, the communication connection is disconnected, and the service terminal obtains the authority to serve the next service object.

[0030] Compared with the prior art, the present invention has the following advantages and beneficial effects:

[0031] The system analyzes the surveillance images through the server, actively identifies the target object among the monitored objects, and generates a first request instruction for the target object. The voice unit sends the first request signal to the target object, enabling the system to actively initiate an interaction request, breaking the limitations of traditional one-way interaction; when the target object accepts the request and sends a second request signal, the system receives and processes the signal, obtains feedback information through the server and generates a feedback signal, and finally the display unit and voice unit output the feedback information; the traditional one-way interaction mode may cause some user groups to be unable to effectively use the system due to inconvenient user operation and lack of willingness to actively interact; the two-way request initiation mechanism can cover more user groups, including those who may not know how to initiate requests or lack the willingness to actively interact. BRIEF DESCRIPTION OF THE DRAWINGS

[0032] In order to more clearly illustrate the technical solutions of the exemplary embodiments of the present invention, the following briefly introduces the drawings required for use in the examples. It should be understood that the following drawings only illustrate certain embodiments of the present invention and should not be considered as limiting the scope. A person of ordinary skill in the art can also derive other relevant drawings based on these drawings without inventive effort. In the drawings:

[0033] Figure 1 This is a simplified diagram of the system structure;

[0034] Figure 2 This is the system connection diagram.

[0035] Markings and corresponding parts names in the accompanying drawings:

[0036] 1. Server; 2. Service terminal; 21. Image acquisition unit; 22. Display unit; 23. Voice unit; 24. Mobile unit; 25. Positioning unit; 26. Identification unit; 27. Control unit. DETAILED DESCRIPTION

[0037] In order to make the objectives, technical solutions and advantages of the present invention more clearly understood, the present invention is further described in detail below in conjunction with examples and drawings. The exemplary embodiments of the present invention and their descriptions are only used to explain the present invention and are not intended to limit the present invention.

[0038] First embodiment:

[0039] Combine Figure 1 and Figure 2, an AI digital human interactive all-in-one intelligent service system, including a server 1 and a service terminal 2, the service terminal 2 being communicatively connected to the server 1; the service terminal 2 including a control unit 27, a display unit 22, an image acquisition unit 21 and a voice unit 23, the control unit 27 being connected to the display unit 22, the image acquisition unit 21 and the voice unit 23;

[0040] The display unit 22 is used to display the AI digital human;

[0041] The image acquisition unit 21 is used to acquire monitoring images;

[0042] The server 1 is used to store feedback information of human-computer interaction. When receiving a surveillance image, it captures the surveillance object from the surveillance image, selects the captured surveillance object, obtains an object image set, extracts features from the object image, compares the features with preset features, screens out the target object, marks the target object in the surveillance image, and obtains a surveillance target image.

[0043] The control unit 27 is configured to generate a first request instruction for the target object when receiving the monitoring target image;

[0044] The voice unit 23 is configured to send a first request signal to the target object upon receiving a first request instruction, and transmit the second request signal to the server 1 via the control unit 27 upon receiving a second request signal sent by the monitored object; the server 1 obtains feedback information based on the second request signal and generates a feedback signal;

[0045] The control unit 27 is configured to control the display unit 22 and the voice unit 23 to output feedback information upon receiving a feedback signal.

[0046] The system analyzes the monitoring image through the server 1, actively identifies the target object among the monitored objects, and generates a first request instruction for the target object. The voice unit 23 sends the first request signal to the target object, so that the system actively initiates an interaction request, breaking the limitations of traditional one-way interaction; when the target object accepts the request and sends a second request signal, the system receives and processes the signal, obtains feedback information through the server 1 and generates a feedback signal, and finally the display unit 22 and the voice unit 23 output the feedback information; the traditional one-way interaction mode may cause some user groups to be unable to effectively use the system due to inconvenient user operation and lack of active interaction willingness; the two-way request initiation mechanism can cover more user groups, including those who may not know how to initiate requests or lack active interaction willingness.

[0047] Second embodiment:

[0048] On the basis of the first embodiment, the above-mentioned service terminal 2 also includes a positioning unit 25, which is connected to the control unit 27; the above-mentioned control unit 27 is used to send a positioning instruction to the positioning unit 25 when receiving the positioning acquisition signal sent by the server 1, and the positioning unit 25 obtains the current position coordinates of the service terminal 2 and sends the obtained position coordinates of the service terminal 2 to the control unit 27.

[0049] In a specific embodiment, the server 1 is also used to store indoor maps, and after obtaining the monitoring target image, associate the monitoring image and the monitoring target image, obtain the location coordinates of the service terminal 2 that sends the monitoring image, and determine the location coordinates of the target object based on the location coordinates of the service terminal 2 and the associated monitoring target image.

[0050] When the service terminal 2 proactively initiates a request signal, the server 1 first determines the service target (the service target is elderly users, those with low education levels, and beginners in technology), and then determines the location coordinates of the target object, so that the service terminal 2 can subsequently move toward the target object (the movement path of the service terminal 2 can be planned based on the location coordinates of the service terminal 2 and the target object). The service terminal 2 that obtains the surveillance image is selected to push the interaction request, so as to avoid the situation where the service terminal 2 is too far away from the target object when initiating the request signal, the target object does not receive the request signal, or the target object is unclear about the request signal being initiated to him / her. The purpose here is mainly to let the target object know to whom the request signal initiated by the service terminal 2 is initiated.

[0051] In a specific embodiment, the service terminal 2 further includes a mobile unit 24 , and the mobile unit 24 is connected to the control unit 27 ;

[0052] The control unit 27 is configured to generate a first movement instruction upon receiving the position coordinates of the target object; and the movement unit 24 is configured to move toward the position coordinates of the target object upon receiving the first movement instruction.

[0053] The service terminal 2 is moved toward the service object (target object) by the moving unit 24 , thereby shortening the distance between the service terminal 2 and the service object during interaction and reducing the interference of the environment on information transmission.

[0054] Third embodiment:

[0055] On the basis of the second embodiment, the service terminal 2 further includes an identification unit 26, and the identification unit 26 is communicatively connected with the control unit 27;

[0056] The control unit 27 is configured to send an identification instruction to the identification unit 26 upon receiving the second request signal;

[0057] The identification unit 26 is configured to identify the monitored object that sends the second request signal upon receiving the identification instruction, obtain the identified object after successful identification, and send the identified object to the server 1 via the control unit 27 .

[0058] During human-computer interaction, the identification unit 26 identifies the service object that actively submits the request signal, forming a one-to-one guidance to avoid an environment that is too cluttered, resulting in the service terminal 2 being unable to determine the service object and lacking interactive effects.

[0059] In a specific embodiment, the server 1 is used to mark the identified object in the surveillance image when receiving the identified object, obtain the surveillance identification image, associate the surveillance image and the surveillance identification image, obtain the position coordinates of the service terminal 2 that sent the surveillance image, and determine the position coordinates of the identified object based on the position coordinates of the service terminal 2 and the associated surveillance identification image.

[0060] When the service terminal 2 passively receives the request signal, it first determines the service object through the server 1, and then determines the position coordinates of the identified object, so as to facilitate the subsequent movement of the service terminal 2 toward the identified object, reduce the movement of the identified object, and help users with limited mobility but capable of actively initiating requests; at the same time, it also avoids the situation where the service terminal 2 is too far away from the identified object when outputting feedback information, and the identified object does not receive the feedback information, or the identified object is unclear about the feedback information initiated to him / her. The purpose here is mainly to let the identified object know to whom the feedback information output by the service terminal 2 is directed.

[0061] In a specific embodiment, the control unit 27 is configured to generate a second movement instruction upon receiving the position coordinates of the identification object; and the movement unit 24 is configured to move toward the position coordinates of the identification object upon receiving the second movement instruction.

[0062] The mobile unit 24 moves the service terminal 2 toward the service object (identification object), shortening the distance between the service terminal 2 and the service object during interaction and reducing environmental interference with information transmission. The introduction of the mobile unit 24 and its interaction logic achieves a shift from passive monitoring to active service, enhancing the proactive nature of interaction.

[0063] Fourth embodiment:

[0064] Based on the third embodiment, the above-mentioned service terminal 2 obtains the communication status of the service terminal 2 before establishing the communication connection. If the service terminal 2 is in the communication connection state, the service terminal 2 cannot establish a communication connection with other service objects; if the service terminal 2 is in the communication disconnection state, the service terminal 2 establishes a communication connection with the identification object when receiving the second request signal sent by the identification object. If the service terminal 2 does not receive the second request signal sent again by the identification object within the preset communication time, the service terminal 2 disconnects the communication connection between the service terminal 2 and the identification object.

[0065] When the service terminal 2 passively receives the request signal, it establishes communication with the service object that initiates the request signal. Depending on the needs of the service object, the service request is also different. After executing or feeding back the service request currently proposed by the service object, the service terminal 2 still maintains a communication connection relationship with the service object and waits for the next service request of the service object within the preset communication time. If the preset communication time is exceeded, the communication connection relationship is disconnected, and the service terminal 2 obtains the authority to serve the next service object.

[0066] Fifth embodiment:

[0067] On the basis of the second embodiment, the above-mentioned service terminal 2 obtains the communication status of the service terminal 2 before establishing the communication connection. If the service terminal 2 is in the communication connection state, the service terminal 2 cannot establish a communication connection with other service objects; if the service terminal 2 is in the communication disconnection state, when the service terminal 2 sends a first request signal to the target object, a communication connection is established with the target object. If the service terminal 2 does not receive a second request signal sent by the target object within a preset communication time, the service terminal 2 sends the first request signal to the target object again. If the service terminal 2 does not receive the second request signal sent by the target object within the second preset communication time, the communication connection between the service terminal 2 and the target object is disconnected.

[0068] When the service terminal 2 actively initiates a request signal, it establishes communication with the service object that receives the request signal. When the service object's demand is received within the preset communication time, the demand is executed or fed back. When the service object's demand is not received within the preset communication time, it is determined that the service object has not received the request signal. Therefore, the service terminal 2 initiates a request signal to the service object again. If the service object's demand is still not received within the next preset communication time, it is determined that the service object has no demand, the communication connection is disconnected, and the service terminal 2 obtains the authority to serve the next service object.

[0069] A reference usage scenario is the application of the intelligent service system in a hospital scenario. The workflow is as follows:

[0070] (1) Actively initiate interaction requests

[0071] The hospital lobby image acquisition unit collects monitoring images in real time. The server captures the monitoring object, selects the object image set, extracts features and compares them with preset features, filters out the target object (such as an elderly patient), and marks the monitoring target image; the server associates the monitoring image and the monitoring target image, obtains the position coordinates of the service terminal A (such as the lobby entrance), and determines the position coordinates of the target object (such as the lobby rest area) based on the position coordinates of the service terminal A and the monitoring target image; the control unit receives the target object position coordinates and generates a first movement instruction. The mobile unit receives the instruction and moves toward the target object to shorten the interaction distance. When the service terminal sends a first request signal, it establishes a communication connection with the target object. If the second request signal is not received within the preset communication time (such as 30 seconds), it is sent again. If it is still not received within the second preset communication time (such as 30 seconds), the communication connection is disconnected and the service terminal can serve the next person; the control unit receives the monitored target image and generates a first request instruction. The voice unit receives the instruction and sends the first request signal to the target object (such as "Hello, I am the AI digital human service terminal, do you need help?"). If the target object accepts and responds to the second request signal (such as "I need to register"), the voice unit transmits the signal to the server; the server obtains feedback information (such as registration department, time, etc.) based on the second request signal and generates a feedback signal. The control unit receives the signal, controls the display unit to display the registration information, and the voice unit outputs a voice prompt (such as "You have successfully made an appointment with XX department, and the registration time is XX").

[0072] (2) Passively receiving interaction requests

[0073] The patient with limited mobility (identification object) sends a second request signal (such as "I need to go to the outpatient department") to service terminal B. The voice unit of service terminal B receives the signal and establishes a communication connection with the identification object; the control unit receives the signal and sends an identification instruction to the identification unit. The identification unit successfully identifies the identification object and transmits it to the server; the server receives the identification object, marks the monitoring identification image in the monitoring image, associates the monitoring image and the monitoring identification image, obtains the position coordinates of service terminal B (such as the lobby on the first floor of the ward building), and determines the position coordinates of the identification object (such as the rest area on the first floor of the ward building) based on the position coordinates of service terminal B and the monitoring identification image; the control unit receives the position coordinates of the identification object and generates a second movement instruction. The movement unit receives the instruction and moves toward the identification object to reduce its movement; after the server marks the identification object, it obtains feedback information (such as the location of the outpatient department) according to the demand and generates a feedback signal. The control unit receives the signal, controls the display unit to display the information, and the voice unit outputs a prompt (such as "The outpatient department is on the second floor, you can take the elevator there"). If the patient's request is not received again within the preset communication time (such as 30 seconds), the communication connection is disconnected.

[0074] In addition to being used in hospitals, the intelligent service system can also be used in national security, defense, finance, government affairs halls, etc. to help users handle business.

[0075] The specific implementation methods described above further illustrate the objectives, technical solutions and beneficial effects of the present invention in detail. It should be understood that the above description is only a specific implementation method of the present invention and is not intended to limit the scope of protection of the present invention. Any modifications, equivalent substitutions, improvements, etc. made within the spirit and principles of the present invention should be included in the scope of protection of the present invention.

Claims

1. An AI digital human interactive all-in-one intelligent service system, characterized in that: The invention comprises a server (1) and a service terminal (2), wherein the service terminal (2) is communicatively connected to the server (1); the service terminal (2) comprises a control unit (27), a display unit (22), an image acquisition unit (21) and a voice unit (23), and the control unit (27) is connected to the display unit (22), the image acquisition unit (21) and the voice unit (23); The display unit (22) is used to display the AI digital human; The image acquisition unit (21) is used to acquire monitoring images; The server (1) is used to store feedback information of human-computer interaction, and when receiving a monitoring image, captures a monitoring object from the monitoring image, selects the captured monitoring object, obtains an object image set, extracts features from the object image, compares the features with preset features, screens out a target object, marks the target object in the monitoring image, and obtains a monitoring target image; The control unit (27) is used to generate a first request instruction oriented to the target object when receiving the monitoring target image; The speech unit (23) is used to send a first request signal to the target object when receiving a first request instruction, and transmit the second request signal to the server (1) through the control unit (27) when receiving a second request signal sent by the monitored object; the server (1) obtains feedback information based on the second request signal and generates a feedback signal; The control unit (27) is used to control the display unit (22) and the voice unit (23) to output feedback information when receiving the feedback signal.

2. The intelligent service system according to claim 1, characterized in that: The service terminal (2) further comprises a positioning unit (25), which is connected to a control unit (27); the control unit (27) is configured to send a positioning instruction to the positioning unit (25) upon receiving a positioning acquisition signal sent by the server (1), so that the positioning unit (25) acquires the current position coordinates of the service terminal (2) and sends the acquired position coordinates of the service terminal (2) to the control unit (27).

3. The intelligent service system according to claim 2, characterized in that: The server (1) is also used to store an indoor map, and after obtaining a monitoring target image, associate the monitoring image with the monitoring target image, obtain the position coordinates of the service terminal (2) that sent the monitoring image, and determine the position coordinates of the target object based on the position coordinates of the service terminal (2) and the associated monitoring target image.

4. The intelligent service system according to claim 3, characterized in that: The service terminal (2) further includes an identification unit (26), wherein the identification unit (26) is communicatively connected to the control unit (27); The control unit (27) is configured to send an identification instruction to the identification unit (26) upon receiving the second request signal; The identification unit (26) is used to identify the monitoring object that sends the second request signal when receiving the identification instruction, obtain the identification object after successful identification, and send the identification object to the server (1) through the control unit (27).

5. The intelligent service system according to claim 4, characterized in that: The server (1) is used to mark the identified object in a monitoring image when receiving the identified object, obtain a monitoring identification image, associate the monitoring image with the monitoring identification image, obtain the position coordinates of the service terminal (2) that sent the monitoring image, and determine the position coordinates of the identified object based on the position coordinates of the service terminal (2) and the associated monitoring identification image.

6. The intelligent service system according to claim 5, characterized in that: The service terminal (2) further comprises a mobile unit (24), wherein the mobile unit (24) is connected to a control unit (27); The control unit (27) is used to generate a first movement instruction when receiving the position coordinates of the target object; the movement unit (24) is used to move toward the position coordinates of the target object when receiving the first movement instruction; The control unit (27) is used to generate a second movement instruction when receiving the position coordinates of the identification object; and the movement unit (24) is used to move toward the position coordinates of the identification object when receiving the second movement instruction.

7. The intelligent service system according to claim 4, characterized in that: The service terminal (2) establishes a communication connection with the identification object when receiving a second request signal sent by the identification object, and disconnects the communication connection between the service terminal (2) and the identification object when the service terminal (2) does not receive a second request signal sent again by the identification object within a preset communication time.

8. The intelligent service system according to claim 3, characterized in that: When the service terminal (2) sends a first request signal to a target object, a communication connection is established with the target object. When the service terminal (2) does not receive a second request signal sent by the target object within a preset communication time, the service terminal (2) sends the first request signal to the target object again. When the service terminal (2) does not receive the second request signal sent by the target object within the second preset communication time, the communication connection between the service terminal (2) and the target object is disconnected.

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