Intelligent office automation process management system

Abstract

The invention discloses an intelligent office automation process management system, and relates to the technical field of office process optimization, and the system comprises a historical office information acquisition module, a historical office information analysis module, an office process optimization module and an optimization evaluation module. According to the method, the working efficiency of each office account is obtained, the mastering condition of each employee for each working skill is analyzed in a targeted manner, then the office efficiency of each department is obtained through analysis, the department advantages of the department are rapidly and clearly clarified, training support is provided for weak places in a targeted manner, and finally the office efficiency of each office flow is obtained through analysis. The parallel tasks are optimized, the processing efficiency of the process is greatly improved, the time cost is saved, unnecessary links are reduced, the operation efficiency and transparency of the process are improved, an optimization evaluation feedback mechanism is established, and power and basis are provided for subsequent continuous optimization.

Description

TECHNICAL FIELD

[0001] The present application relates to the technical field of office process optimization, in particular to an intelligent office automation process management system. BACKGROUND

[0002] Most of the existing office processes have been automated, but there are still problems such as slow task confirmation speed, untimely task processing, and too complicated online process, which leads to low efficiency of automated office process and unsatisfactory office effect. Therefore, the present application provides an intelligent office automation process management system.

[0003] The prior art, such as the invention application patent with publication number CN112308502A, discloses an online mobile office system, which includes a mobile user terminal, a data access intermediate module, a database server, and a desktop user terminal. The mobile user terminal includes a personal information management module, a meeting notification module, an internal announcement module, an employee directory module, a document viewing module, a message reminder module, and a process approval module. The desktop user terminal includes a system management module, a human resource management module, a comprehensive administrative management module, a document management module, and a work flow management module. Through the mobile user terminal, out-of-office employees can achieve mobile office. Employees can use smart phones to perform directory queries, process approvals, internal announcement viewing, personal information management, and other business functions. This system embodies the mobility, intelligence, and real-time nature of office work. In the database, storage procedures, triggers, and custom functions are designed to improve data access efficiency and facilitate modular design.

[0004] For the above-mentioned solution, there are the following technical problems: 1. The current technology mainly designs a mobile user terminal, a data access intermediate module, a database server, and a desktop user terminal to achieve out-of-office work for employees. However, the current technology does not consider the task confirmation speed and task processing speed of each task when employees are out of office. When the task confirmation speed and task processing speed of online office processes are too slow, the automated office process cannot achieve the expected office effect, which leads to the lack of perfection of the current technology.

[0005] 2. The current technology does not consider optimizing each office process. When the process includes numerous repetitive tasks, it will lead to low processing efficiency of each office process and increase the processing cost of each office process, which may even affect the work enthusiasm of employees. The current technology lacks rationality in the design of the automated office system and needs further optimization. SUMMARY

[0006] The present application aims to provide an intelligent office automation process management system to solve the problems in the background art.

[0007] In order to solve the above technical problems, this application adopts the following technical solution: This application provides an intelligent office automation process management system, including: a historical office information acquisition module, a historical office information analysis module, an office process optimization module and an optimization evaluation module.

[0008] Historical office information acquisition module: used to obtain each office account from the automated office system, and then obtain the historical office information of each office account corresponding to each office process.

[0009] Historical office information analysis module: used to obtain the office efficiency of each office account based on historical office information analysis, and then analyze the office efficiency of each department and each office process, and then analyze the office accounts to be optimized, the departments to be optimized and the office processes to be optimized.

[0010] Office process optimization module: used to optimize the efficiency of each account and department to be optimized, and to optimize the process of each process to be optimized.

[0011] Optimization evaluation module: used to monitor the office information of the automated office system within a preset period, and then analyze the office efficiency of each office account, each department and each office process, so as to evaluate the optimization effect.

[0012] The beneficial effects of this application are: 1. This application provides an intelligent office automation process management system, which analyzes the historical office information of each office account in the company, and then obtains the office efficiency of each office account. Based on this, it conducts a targeted analysis of each employee's mastery of various work skills, and then analyzes the office efficiency of each department to quickly and clearly identify the department's advantages, and provides targeted training support for weak areas. Finally, it analyzes the office efficiency of each office process, optimizes parallel tasks, greatly improves the processing efficiency of the process, saves time costs, reduces unnecessary links, and improves the operating efficiency and transparency of the process. At the same time, it establishes an optimization evaluation feedback mechanism to provide motivation and basis for subsequent continuous optimization.

[0013] 2. This application obtains the company's various office accounts from the automated office system, and then obtains the historical office information of each office account, laying the foundation for the subsequent analysis and optimization of the office efficiency of each office account, each department and each office process.

[0014] 3. This application obtains the office efficiency of each office account by comprehensively analyzing the task confirmation time and task processing time of each task in each process and the level of each office account according to each office account. Based on this, it can conduct targeted analysis to obtain the mastery of various work skills of each employee, and then establish a targeted secondary training mechanism to greatly improve the work ability of each employee. Then, by analyzing the office efficiency of each office account in each department of the company, the office efficiency of each department is obtained, so as to quickly and clearly identify the advantages of the department, provide targeted training support or adjust the work content for weak areas, so as to ensure work efficiency. Finally, the office processes in the company are analyzed. When there are parallel tasks in the work process, optimizing the parallel tasks can greatly improve the processing efficiency of the process and save time costs, thereby ensuring reasonable adjustment of personnel allocation and avoiding waste of resources. At the same time, it can also make each office process clearer and simpler, reduce unnecessary links, and help improve the operation efficiency and transparency of the process.

[0015] 4. This application monitors and analyzes the optimized office information to determine whether the optimization of each office account, each department and each office process is effective. Based on this, an optimization feedback mechanism is established to provide motivation and basis for subsequent continuous office process optimization, and also ensure the economic benefits and competitiveness of the enterprise. BRIEF DESCRIPTION OF THE DRAWINGS

[0016] In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the following briefly introduces the drawings required for use in the embodiments or the description of the prior art. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without any creative work.

[0017] Figure 1 This is a schematic diagram of the system structure connection for this application. DETAILED DESCRIPTION

[0018] The following will be combined with the drawings in the embodiments of this application to clearly and completely describe the technical solutions in the embodiments of this application. Obviously, the embodiments described are only part of the embodiments of this application, not all of the embodiments. Based on the embodiments in this application, all other embodiments obtained by ordinary technicians in this field without making creative efforts are within the scope of protection of this application.

[0019] Reference Figure 1 As shown, the present application provides an intelligent office automation process management system, including: a historical office information acquisition module, a historical office information analysis module, an office process optimization module and an optimization evaluation module.

[0020] Historical office information acquisition module: used to obtain each office account from the automated office system, and then obtain the historical office information of each office account corresponding to each office process.

[0021] In a specific example, the historical office information includes the receiving waiting time and processing waiting time of each task in each office process at each office account, the total number of rework tasks processed by each office account and the total number of non-rework tasks, the department to which each office account belongs and the administrators at all levels corresponding to each office account, where the administrators at all levels include first-level administrators, second-level administrators, third-level administrators and fourth-level administrators.

[0022] It should be noted that non-reworked tasks are tasks that have been accurately processed and completed by the office account, and reworked tasks are tasks that have been processed incorrectly by the office account and need to be reprocessed.

[0023] Historical office information analysis module: used to obtain the office efficiency of each office account based on historical office information analysis, and then analyze the office efficiency of each department and each office process, and then analyze the office accounts to be optimized, the departments to be optimized and the office processes to be optimized.

[0024] It should be noted that the various office processes include office supplies management process, document management process, meeting organization process, reception management process, attendance management process, leave approval process and expense reimbursement process, etc.

[0025] In a specific example, the office efficiency of each office account is obtained based on the analysis of historical office information. The specific process is as follows: based on the historical office information, the receiving waiting time and processing waiting time of each task in each office process at each office account are obtained, and then the task processing efficiency of each office account for each task in each office process is analyzed.

[0026] Based on historical office information, the total number of rework tasks and the total number of non-rework tasks processed by each office account are obtained, and then the task processing accuracy of each office account for each task in each office process is analyzed.

[0027] Based on historical office information, the level of each administrator corresponding to each office account is obtained, and the office efficiency correction factor of each office account is obtained according to the level analysis of each administrator.

[0028] The office efficiency of each office account is obtained based on a comprehensive analysis of the task processing efficiency of each office account for each task in each office process, the task processing accuracy of each office account for each task in each office process, and the office efficiency correction factor of each office account.

[0029] In one specific example, the analysis obtains the task processing efficiency of each office account on each task in each office process, the task processing accuracy of each office account on each task in each office process, and the office efficiency correction factor of each office account, and the specific process is as follows: the receiving waiting time of each task in each office process at each office account and the processing waiting time of each task in each office process at each office account are respectively denoted as and , wherein i is the number of each office account, i is a positive integer, j is the number of each office process, j is a positive integer, k is the number of each task, k is a positive integer, wherein represents the number of task processing times, and the calculation formula is: The task processing efficiency of the i-th office account on the k-th task in the j-th office process is obtained by analysis , wherein I represents the total number of office accounts, and L represents the total number of task processing times.

[0030] The total number of rework tasks processed by each office account and the total number of non-rework tasks are respectively denoted as and , and the calculation formula is: The task processing accuracy of the i-th office account on the k-th task in the j-th office process is obtained by analysis .

[0031] The office efficiency correction factor of each office account is denoted as , wherein the office efficiency correction factor of each first-level administrator is set to 1.1, the office efficiency correction factor of each second-level administrator is set to 1.3, the office efficiency correction factor of each third-level administrator is set to 1.4, and the office efficiency correction factor of each fourth-level administrator is set to 1.5.

[0032] In one specific example, the analysis obtains the office efficiency of each office account, and the specific process is as follows:

[0033] The task processing efficiency of each office account , the task processing accuracy of each office account , and the office efficiency correction factor of each office account are obtained by analysis, and the calculation formula is: The office efficiency of the i-th office account on the k-th task in the j-th office process is obtained by analysis , wherein and respectively represent the weight factor corresponding to the task processing efficiency of each office account on each task in each office process and the weight factor corresponding to the task processing accuracy of each office account on each task in each office process, wherein .

[0034] In a specific example, the analysis obtains the office efficiency of each department and the office efficiency of each office process. The specific process is as follows: based on historical office information, the departments to which each management account belongs are obtained, and then the office accounts in each department are obtained. The average value of the office efficiency of each office account in a department for a task in a certain office process is recorded as the office efficiency of a department for a task in a certain office process, and the office efficiency of each department for each task in each office process is obtained accordingly.

[0035] Perform task correlation analysis on each task in each office process, and then obtain each related task and each parallel task in each office process, obtain the maximum and minimum office efficiency of each historical office process from the automated office system, update the office efficiency of each office process containing parallel tasks to the minimum office efficiency, otherwise update the office efficiency of each office process to the maximum office efficiency.

[0036] It should be noted that the related tasks represent tasks that are predecessors and successors to each other. For example, in the leave approval process, "initiating an application" and "approval of application" are related tasks; the parallel tasks represent tasks that have no impact relationship. For example, in the leave approval process, "approval by the human resources department" and "approval by the employee's department" are parallel tasks.

[0037] In a specific example, the analysis obtains each office account to be optimized, each department to be optimized and each office process to be optimized. The specific process is as follows: the office efficiency of each office account for a task in a certain office process is normally distributed, and the middle value after the normal distribution is recorded as the standard office efficiency of the office account for a task in a certain office process, and then each office account with an office efficiency lower than the standard office efficiency is recorded as an account to be optimized for a task in a certain office process, thereby obtaining each office account to be optimized for each task in each office process.

[0038] Obtain the total number of accounts to be optimized in each department, and record departments whose total number of accounts to be optimized is greater than half of the total number of people in each department as departments to be optimized.

[0039] At the same time, each office process with the minimum office efficiency is recorded as an office process to be optimized.

[0040] Office process optimization module: used to optimize the efficiency of each account and department to be optimized, and to optimize the process of each process to be optimized.

[0041] In one specific example, the efficiency optimization of each to-be-optimized account and each to-be-optimized department is performed in the following manner: for each to-be-optimized office account of a task in an office process, the task receiving confirmation duration of each to-be-optimized account is obtained based on historical office information, the task receiving confirmation duration of each to-be-optimized account is compared with a set task receiving confirmation duration standard value, each to-be-optimized account with a task receiving confirmation duration greater than the set task receiving confirmation duration standard value is recorded as a negative account of the task in the office process, and accordingly each negative account of each task in each office process is obtained.

[0042] It should be noted that the task receiving confirmation duration is set by relevant staff in the company, which is not described herein.

[0043] When a negative account of a task in an office process appears, a relevant performance mechanism is formulated for each negative account based on the task receiving confirmation duration standard value of the task in the office process, and accordingly each negative account of each task in each office process is optimized in efficiency.

[0044] It should be noted that the performance mechanism is specifically represented as follows: when the task receiving confirmation duration of a certain negative account for a certain task is greater than the task receiving confirmation duration standard value of the certain task, the negative account is recorded once for task processing delay; when the number of task processing delays of a certain negative account within a month exceeds a set threshold value of the number of task processing delays, the performance of the negative account within the month is deducted by 10%, wherein the threshold value of the number of task processing delays is set by relevant staff, for example, in order to ensure the efficiency of the office process, the threshold value of the number of task processing delays can be set to 0, etc.

[0045] When a negative account of a task in an office process does not appear, the administrator of each to-be-optimized account is provided with corresponding secondary skill training and a corresponding assistance mechanism.

[0046] For each to-be-optimized department, a relevant performance mechanism is formulated for all employees of each to-be-optimized department, and the employees of each to-be-optimized department are provided with secondary skill training for corresponding positions.

[0047] In one specific example, the process optimization of each to-be-optimized process is performed in the following manner: any parallel task in a to-be-optimized process is recorded as a target task, and each parallel task of the target task is obtained, each parallel task of the target task is reduced, and only the target task is retained in the to-be-optimized process, thereby completing the optimization of the to-be-optimized process, and each to-be-optimized process is optimized in the same manner.

[0048] Optimization evaluation module: used to monitor the office information of the automated office system within a preset period, and then analyze the office efficiency of each office account, each department and each office process, so as to evaluate the optimization effect.

[0049] It should be noted that the specific duration of the preset period is set by the relevant staff and is not specifically restricted here.

[0050] In a specific example, the optimization effect is evaluated, and the specific process is as follows: based on the office information analysis, the office efficiency of each office account to be optimized within a preset period is obtained, and the office efficiency of each office account to be optimized within the preset period is compared with the office efficiency of each office account to be optimized before the optimization. If the office efficiency of each office account to be optimized within the preset period is greater than the office efficiency of each office account to be optimized before the optimization, it indicates that the optimization of each office account to be optimized is effective; otherwise, it indicates that the optimization of each office account to be optimized is ineffective.

[0051] Based on the office efficiency analysis of each office account within the preset period, the office efficiency of each department to be optimized within the preset period is obtained, and the office efficiency of each department to be optimized within the preset period is compared with the office efficiency of the corresponding department to be optimized before the optimization. When the office efficiency of each department to be optimized within the preset period is greater than the office efficiency of the corresponding optimized department before the optimization, it indicates that the optimization of each department to be optimized is effective, otherwise it indicates that the optimization of each department to be optimized is ineffective.

[0052] Based on office information, the total process processing time of each process to be optimized within a preset period is obtained, and the total process processing time of each process to be optimized within the preset period is compared with the corresponding total process processing time of each process to be optimized before optimization. If the total process processing time of each process to be optimized within the preset period is less than the corresponding total process processing time of each process to be optimized before optimization, it indicates that the optimization of each process to be optimized is effective; otherwise, it indicates that the optimization of each process to be optimized is ineffective.

[0053] At the same time, the optimization evaluation results of each office account, department and office process will be fed back to relevant staff.

[0054] It should be noted that the analysis method of the office efficiency of each office account to be optimized and the office efficiency of each department within the preset period is the same as the analysis method of the office efficiency of each office account to be optimized and the office efficiency of each department before optimization, so it will not be repeated here.

[0055] The present application provides an intelligent office automation process management system, which analyzes the historical office information of each office account in the company to obtain the office efficiency of each office account, and then conducts a targeted analysis of each employee's mastery of various work skills, and then analyzes the office efficiency of each department to quickly and clearly identify the department's advantages, and provides targeted training support for weak areas. Finally, the office efficiency of each office process is analyzed to optimize parallel tasks, greatly improve the processing efficiency of the process, save time costs, reduce unnecessary links, and improve the operating efficiency and transparency of the process. At the same time, an optimization evaluation feedback mechanism is established to provide motivation and basis for subsequent continuous optimization.

[0056] The above content is merely an example and explanation of the concept of the present application. Technicians in this technical field may make various modifications or additions to the described specific embodiments or replace them in a similar manner. As long as they do not deviate from the concept of the invention or exceed the scope defined in this application, they should all fall within the scope of protection of this application.

Claims

1. An intelligent office automation process management system, characterized in that: include: Historical office information acquisition module: used to obtain each office account from the automated office system, and then obtain the historical office information of each office account corresponding to each office process; Historical office information analysis module: used to analyze historical office information to obtain the office efficiency of each office account, and then analyze the office efficiency of each department and each office process, and then analyze each office account to be optimized, each department to be optimized, and each office process to be optimized; Office process optimization module: used to optimize the efficiency of each account and department to be optimized, and to optimize each process to be optimized; Optimization evaluation module: used to monitor the office information of the automated office system within a preset period, and then analyze the office efficiency of each office account, each department and each office process, so as to evaluate the optimization effect.

2. An intelligent office automation process management system according to claim 1, characterized in that: The historical office information includes the receiving waiting time and processing waiting time of each task in each office process at each office account, the total number of rework tasks processed by each office account and the total number of non-rework tasks, the department to which each office account belongs and the administrators at all levels corresponding to each office account, where the administrators at all levels include first-level administrators, second-level administrators, third-level administrators and fourth-level administrators.

3. An intelligent office automation process management system according to claim 2, characterized in that: The specific process of obtaining the office efficiency of each office account based on historical office information analysis is as follows: Based on historical office information, the reception waiting time and processing waiting time of each task in each office process at each office account are obtained, and then the task processing efficiency of each office account for each task in each office process is analyzed; Based on historical office information, the total number of rework tasks and the total number of non-rework tasks processed by each office account are obtained, and then the task processing accuracy of each office account for each task in each office process is analyzed; Based on historical office information, the level of each administrator corresponding to each office account is obtained, and the office efficiency correction factor of each office account is obtained according to the level analysis of each administrator; The office efficiency of each office account is obtained based on a comprehensive analysis of the task processing efficiency of each office account for each task in each office process, the task processing accuracy of each office account for each task in each office process, and the office efficiency correction factor of each office account.

4. An intelligent office automation process management system according to claim 3, characterized in that: The analysis obtains the task processing efficiency of each office account for each task in each office process, the task processing accuracy of each office account for each task in each office process, and the office efficiency correction factor of each office account. The specific process is as follows: The receiving waiting time of each task in each office process at each office account and the processing waiting time at each office account are respectively recorded as and , where i is the number of each office account, i is a positive integer, j is the number of each office process, j is a positive integer, k is the number of each task, k is a positive integer, where represents the number of task processing times. According to the calculation formula: , the task processing efficiency of the i-th office account for the k-th task in the j-th office process is obtained by analysis, where I represents the total number of office accounts and L is the total number of task processing times; The total number of rework tasks and the total number of non-rework tasks processed by each office account are recorded as and respectively. According to the calculation formula: the task processing accuracy rate of the i-th office account for the k-th task in the j-th office process is obtained by analysis; The office efficiency correction factor of each office account is recorded as, where the office efficiency correction factor of each first-level administrator is set to 1.1, the office efficiency correction factor of each second-level administrator is set to 1.3, the office efficiency correction factor of each third-level administrator is set to 1.4, and the office efficiency correction factor of each fourth-level administrator is set to 1.

5.

5. An intelligent office automation process management system according to claim 4, characterized in that: The analysis obtains the office efficiency of each office account. The specific process is as follows: The task processing efficiency of each office account, the task processing accuracy of each office account and the office efficiency correction factor of each office account are analyzed according to the calculation formula: the office efficiency of the i-th office account for the k-th task in the j-th office process is obtained, where and represent the weight factors corresponding to the task processing efficiency of each office account for each task in each office process and the weight factors corresponding to the task processing accuracy of each office account for each task in each office process, respectively.

6. An intelligent office automation process management system according to claim 5, characterized in that: The analysis obtains the office efficiency of each department and each office process. The specific process is as follows: Based on historical office information, the departments to which each management account belongs are obtained, and then the office accounts in each department are obtained. The average office efficiency of each office account in a department for a task in a certain office process is recorded as the office efficiency of the department for a task in the certain office process. Based on this, the office efficiency of each department for each task in each office process is obtained. Perform task correlation analysis on each task in each office process, and then obtain each related task and each parallel task in each office process, obtain the maximum and minimum office efficiency of each historical office process from the automated office system, update the office efficiency of each office process containing parallel tasks to the minimum office efficiency, otherwise update the office efficiency of each office process to the maximum office efficiency.

7. An intelligent office automation process management system according to claim 6, characterized in that: The analysis results in the office accounts, departments, and processes to be optimized. The specific process is as follows: Normally distribute the office efficiency of each office account for a task in a certain office process, and record the median value after the normal distribution as the standard office efficiency of the office account for a task in the certain office process. Then, record each office account with an office efficiency lower than the standard office efficiency as the account to be optimized for a task in the certain office process. Based on this, obtain each office account to be optimized for each task in each office process; Obtain the total number of accounts to be optimized in each department, and record the departments whose total number of accounts to be optimized is greater than half of the total number of people in each department as departments to be optimized; At the same time, each office process with the minimum office efficiency is recorded as an office process to be optimized.

8. An intelligent office automation process management system according to claim 7, characterized in that: The specific process of optimizing the efficiency of each account and department to be optimized is as follows: For each office account to be optimized for a certain task in a certain office process, obtain the task reception confirmation time of each account to be optimized based on historical office information, compare the task reception confirmation time of each account to be optimized with the set standard value of task reception confirmation time, and record each account to be optimized whose task reception confirmation time is longer than the set standard value of task reception confirmation time as a negative account for a certain task in the certain office process, and accordingly obtain each negative account for each task in each office process; When a negative account appears for a task in a certain office process, a performance mechanism is established for each negative account based on the standard value of the task acceptance confirmation time of the task in the office process. Based on this, the efficiency of each negative account in each task in each office process is optimized. When there are no negative accounts for a certain task in a certain office process, the administrators of each account to be optimized will receive corresponding secondary skills training and a corresponding support mechanism will be provided; For each department to be optimized, a relevant performance mechanism will be formulated for all employees in each department to be optimized, and at the same time, secondary skills training for corresponding positions will be provided to all employees in each department to be optimized.

9. An intelligent office automation process management system according to claim 8, characterized in that: The specific process of optimizing each process to be optimized is as follows: Any parallel task in a process to be optimized is recorded as the target task, and then the parallel tasks of the target task are obtained. The parallel tasks of the target task are deleted, and only the target task is retained in the process to be optimized. Based on this, the optimization of the process to be optimized is completed. Similarly, the process optimization of each process to be optimized is performed in this way.

10. An intelligent office automation process management system according to claim 9, characterized in that: The optimization effect is evaluated as follows: Based on the office information analysis, the office efficiency of each office account to be optimized within a preset period is obtained, and the office efficiency of each office account to be optimized within the preset period is compared with the office efficiency of each office account to be optimized before the optimization. If the office efficiency of each office account to be optimized within the preset period is greater than the office efficiency of each office account to be optimized before the optimization, it indicates that the optimization of each office account to be optimized is effective; otherwise, it indicates that the optimization of each office account to be optimized is ineffective. Based on the office efficiency analysis of each office account within a preset period, the office efficiency of each department to be optimized within the preset period is obtained, and the office efficiency of each department to be optimized within the preset period is compared with the office efficiency of the corresponding department to be optimized before the optimization. If the office efficiency of each department to be optimized within the preset period is greater than the office efficiency of the corresponding optimized department before the optimization, it indicates that the optimization of each department to be optimized is effective; otherwise, it indicates that the optimization of each department to be optimized is ineffective. The total process processing time of each process to be optimized within a preset period is obtained based on office information, and the total process processing time of each process to be optimized within the preset period is compared with the total process processing time of each process to be optimized before optimization. If the total process processing time of each process to be optimized within the preset period is less than the total process processing time of each process to be optimized before optimization, it indicates that the optimization of each process to be optimized is effective; otherwise, it indicates that the optimization of each process to be optimized is ineffective. At the same time, the optimization evaluation results of each office account, department and office process will be fed back to relevant staff.

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