Double-screen interaction system and method for civil aviation business

Abstract

The invention provides a double-screen interaction system and method for civil aviation business. The system comprises a hardware service module used for deserializing a message from hardware equipment to obtain a hardware information message or a click event and sending the hardware information message or the click event to a double-screen service module; the double-screen service module is used for receiving the hardware information message or the click event sent by the hardware service module, converting the hardware information message or the click event into an interaction event with a unified structure and sending the interaction event to the screen interaction service module; the screen interaction service module is used for receiving the interaction event, outputting a push message based on the content of the interaction event and sending the push message to the message push service module; and the message push service module is used for receiving the push message and synchronously sending the push message to the passenger side screen and the customer service side screen. According to the method provided by the invention, the accuracy and efficiency of communication between employees and passengers in an airport terminal can be improved through a double-screen real-time communication mode.

Description

TECHNICAL FIELD

[0001] The present application relates to the field of communication, in particular to a dual-screen interaction system and method for civil aviation services. BACKGROUND

[0002] In modern air travel services, the service efficiency and passenger interaction experience of the airport terminal are crucial. Traditional counter services usually rely on manual operation, which has problems such as low service efficiency, inaccurate information transmission, and low application rate of intelligent equipment. In particular, when handling a large number of passengers, the reliance on manual service is extremely high, which increases the deployment difficulty and service cost. In addition, the lack of special service channels for care groups (such as the elderly and the disabled) leads to additional challenges for these passengers when using airport services.

[0003] Therefore, the present application provides a dual-screen interaction system and method for civil aviation services to solve one of the above technical problems. SUMMARY

[0004] The purpose of the present application is to provide a dual-screen interaction system and method for civil aviation services, which can solve at least one of the above technical problems. The specific scheme is as follows: According to the specific embodiment of the present application, in a first aspect, the present application provides a dual-screen interaction system for civil aviation services, comprising: a hardware service module for deserializing messages from hardware devices to obtain hardware message packets or click events and sending them to the dual-screen service module; wherein the hardware devices are passenger-side screens and / or customer service-side screens; the dual-screen service module is configured to receive the hardware message packets or click events sent by the hardware service module, and convert the hardware message packets or click events into interaction events with a unified structure and send them to a screen interaction service module; the screen interaction service module is configured to receive the interaction events, and output push messages based on the content of the interaction events and send them to a message push service module; wherein the push messages include page display content and voice content; the message push service module is configured to receive the push messages and send them to the passenger-side screens and the customer service-side screens.

[0005] In an embodiment, the screen interaction service module is configured to output push messages based on the content of the interaction events and send them to the message push service module when it is confirmed that the interaction events are not involved in the business process.

[0006] In an implementation, the system further comprises a process skill service module; the screen interaction service module is further configured to: in a case where the interaction event is confirmed to participate in a business process, convert the interaction event into a text instruction and send the text instruction to the process skill service module; and the process skill service module is configured to, after performing semantic understanding and business intent matching on the received text instruction, return a matched business result or a bottom result to the screen interaction service module, so that the screen interaction service module generates a push message based on the business result or the bottom result.

[0007] In an implementation, the system further comprises a data service module configured to store business data and provide a data access interface for the process skill service.

[0008] In an implementation, the message push service module is further configured to: receive a push message sent by the customer service side screen, and forward the push message sent by the customer service side screen to the passenger side screen. According to the specific implementation of the present application, in a second aspect, the present application provides a double-screen interaction method applied to a double-screen interaction system for civil aviation business, comprising: In response to the passenger side screen receiving a user operation, the operation message of the user is captured and deserialized into a hardware message and sent to a hardware service module; the hardware service module is controlled to construct a hardware message packet or a click event based on the received hardware message and send the hardware message packet or the click event to a double-screen service module; the double-screen service module is controlled to receive the hardware message packet or the click event sent by the hardware service module, and convert the hardware message packet or the click event into an interaction event with a unified structure and send the interaction event to a screen interaction service module; the screen interaction service module is controlled to receive the interaction event, and output a push message based on the content of the interaction event and send the push message to a message push service module; wherein the push message comprises page display content and voice content; and the message push service module is controlled to receive the push message and synchronously send the push message to the passenger side screen and the customer service side screen.

[0009] In an implementation, before the push message is output based on the content of the interaction event and sent to the message push service module, the method further comprises: confirming that the interaction event does not participate in a business process.

[0010] In an implementation, the method further includes: in response to confirming that the interactive event participates in the business process, controlling the screen interaction service module to convert the interactive event into a text instruction and send it to the process skill service module; controlling the process skill service module to perform semantic understanding and business intent matching on the text instruction, and returning a matched business result or a bottom result to the screen interaction service module; and controlling the screen interaction service module to generate a push message based on the business result or the bottom result.

[0011] In an implementation, the user operation includes one or a combination of touch screen, voice input, code scanning, and ID recognition.

[0012] In an implementation, the push message includes one or a combination of text information, image information, and voice broadcast information.

[0013] Compared with the prior art, the above scheme of the embodiments of the present application has at least the following beneficial effects: The present application provides a dual-screen interaction system for civil aviation business, which not only realizes real-time interaction between passengers and customer service personnel, but also improves user experience through the integration of multi-modal interaction modes such as touch screen and voice recognition. The system supports cross-operating system implementation, simplifies the deployment process of the system, improves the flexibility and efficiency of the system, and reduces the dependence on manual operation, which can promote the digital transformation of airports and airlines and provide more convenient and efficient air travel services. BRIEF DESCRIPTION OF DRAWINGS

[0014] Figure 1 A flowchart of a dual-screen interaction system for civil aviation business is shown; Figure 2 A processing logic diagram of a screen interaction service module 103 is shown; Figure 3 A processing logic diagram of a process skill service module 105 is shown; Figure 4 A logic diagram for implementing dual-screen interaction based on the system is shown; Figure 5 A flowchart of a dual-screen interaction method is shown; Figure 6 A method flowchart for generating a push message when confirming that an interactive event participates in a business process is shown. DETAILED DESCRIPTION

[0015] In order to make the purposes, technical solutions and advantages of the present application clearer, the following further describes the present application with reference to the accompanying drawings. Obviously, the described embodiments are only some of the embodiments of the present application but not all of them. Based on the embodiments of the present application, all other embodiments obtained by those skilled in the art without creative effort belong to the scope of the present application.

[0016] The terms used in the embodiments of the present application are only for the purpose of describing particular embodiments and are not intended to limit the present application. The singular forms "a", "an" and "the" used in the embodiments of the present application and the appended claims are intended to include the plural forms, unless the context clearly indicates otherwise. "Plural" generally includes at least two.

[0017] It should be understood that the term "and / or" used herein only describes an association relationship of associated objects, which means that there can be three relationships, for example, A and / or B can mean that A exists alone, A and B exist together, and B exists alone. In addition, the character " / " herein generally represents an "or" relationship between the front and rear associated objects.

[0018] It should be understood that although the terms first, second, third, etc. can be used in the embodiments of the present application, these descriptions should not be limited to these terms. These terms are only used to distinguish the description. For example, without departing from the scope of the embodiments of the present application, the first can also be called the second, and similarly, the second can also be called the first.

[0019] Depending on the context, the word "if" as used herein can be interpreted to mean "when" or "upon" or "in response to determining" or "in response to detecting". Similarly, depending on the context, the phrase "if it is determined" or "if (a stated condition or event) is detected" can be interpreted to mean "when it is determined" or "in response to determining" or "when (a stated condition or event) is detected" or "in response to detecting (a stated condition or event)".

[0020] It should also be noted that the terms "comprising", "containing", or any other variant thereof are intended to cover non-exclusive inclusion, so that a product or system including a series of elements not only includes those elements, but also includes other elements not explicitly listed or inherent to such product or system. Without more limitations, the element defined by the phrase "comprising a" does not exclude the presence of other identical elements in the product or system comprising the element.

[0021] It should be particularly noted that the symbols and / or numbers present in the specification, if not marked in the description, are not the figure marks.

[0022] The following describes the application in detail. Figure 1 The application is described in detail below.

[0023] Figure 1 A flowchart of a dual-screen interaction system for civil aviation services is shown in FIG. 1. Figure 1 As shown in FIG. 1, the dual-screen interaction system 100 for civil aviation services includes at least a hardware service module 101, a dual-screen service module 102, a screen interaction service module 103, and a message push service module 104, and can include a process skill service module 105 and / or a data service module 106 based on requirements.

[0024] The hardware service module 101 is configured to deserialize messages from hardware devices to obtain hardware message packets or click events and send them to the dual-screen service module 102.

[0025] The hardware devices are passenger-side screens and / or customer service-side screens.

[0026] The dual-screen service module 102 is configured to receive the hardware message packets or click events sent by the hardware service module 101, and convert the hardware message packets or click events into interaction events with a unified structure and send them to the screen interaction service module 103.

[0027] The screen interaction service module 103 is configured to receive the interaction events and output push messages based on the content of the interaction events and send them to the message push service module 104. The push messages include page display content and voice content.

[0028] The message push service module 104 is configured to receive the push messages and send them to the passenger-side screens and the customer service-side screens.

[0029] The application proposes a dual-screen interaction system for civil aviation services. The hardware service module 101 deserializes the received user operation messages and sends them to the dual-screen service module 102 for unified structure conversion. Finally, the screen interaction service module 103 outputs push messages, which are synchronized to the passenger-side and customer service-side screens via the message push service module 104. This design ensures efficient communication between passengers and customer service personnel, improves the accuracy of information transmission, makes the service process smoother, reduces misunderstandings or errors caused by information asymmetry, and significantly improves the travel experience and service quality of passengers.

[0030] As a feasible embodiment, the message push service module 104 is also configured to receive push messages sent by the customer service-side screens and forward the push messages sent by the customer service-side screens to the passenger-side screens. In the above embodiments, the message pushing service module 104 can not only receive the push message from the passenger-side screen and forward it to the customer service-side screen, but also receive the message from the customer service-side screen and feed it back to the passenger-side screen. Such a two-way communication mechanism ensures the timely sharing of information between the passenger and the customer service personnel, enhances the collaboration ability of both parties, improves the service efficiency, especially in the case of handling complex problems or requiring quick decision-making, effectively shortens the response time, and improves the service quality.

[0031] As a feasible embodiment, the screen interaction service module 103 is configured to output a push message based on the content of the interaction event and send it to the message pushing service module 104 when it is confirmed that the interaction event is not involved in the business process.

[0032] In the embodiments of the present application, when it is confirmed that the interaction event is not involved in the business process, the screen interaction service module 103 can directly generate a push message based on the content of the interaction event and send it to the message pushing service module 104. This mechanism avoids unnecessary process flow, simplifies the processing path of non-business related operations, accelerates the response speed, so that the system can respond to the instant needs of users more quickly, and further enhances the user experience.

[0033] In addition, the double-screen interaction system for civil aviation business further includes a process skill service module 105.

[0034] As another feasible embodiment, the screen interaction service module 103 is further configured to convert the interaction event into a text instruction and send it to the process skill service module 105 when it is confirmed that the interaction event is involved in the business process. On this basis, the process skill service module 105 is configured to return a matched business result or a bottom result to the screen interaction service module 103 after performing semantic understanding and business intent matching on the received text instruction, so that the screen interaction service module 103 generates a push message based on the business result or the bottom result.

[0035] In the embodiments of the present application, when the process skill service module 105 is introduced, in the case where the interaction event involves the business process, the screen interaction service module 103 will convert the interaction event into a text instruction and send it to the process skill service module 105 for semantic understanding and intent matching. This improvement allows the system to intelligently handle complex business requests through automated business logic processing, not only improving the processing efficiency, but also reducing the possibility of manual intervention, ensuring the consistency and accuracy of business operations, and providing a more personalized service experience.

[0036] Figure 2 A processing logic schematic diagram of the screen interaction service module 103 is shown.

[0037] Figure 3A processing logic schematic diagram of the flow skill service module 105 is shown.

[0038] In the embodiments of the present application, as shown in Figure 2 The screen interaction service module 103 first receives the push message and the interaction message and processes the messages. The push message is derived from the interaction event converted by the hardware message packet, and the interaction message is derived from the interaction event converted by the click event. If it is confirmed that the interaction event participates in the business process, the interaction event is converted into a text instruction and sent to the flow skill service module 105 for input text processing.

[0039] As shown in Figure 3 The flow skill service module 105 first receives the text instruction sent by the screen interaction service module 103 as input text, and performs semantic recognition. If the intent matching is successful, post-processing is performed, and the data service module 106 is requested to obtain data from the database. If the intent matching fails, bottom processing is performed. Whether it is post-processing or bottom processing, the final output result will be returned, including the business intent matching success or the bottom result when the business intent matching fails. On this basis, if the message needs to be synchronized, the push message is constructed and sent through the sending module. Finally, the push message is displayed as the output display content, including the broadcast content and the display content, and the entire interaction process is completed.

[0040] In the above embodiments, semantic recognition refers to the process of analyzing the text content input by the user and understanding the meaning or intent behind it. In this stage, the system parses the user's natural language input, extracts keywords, phrases, and other semantic elements to determine the specific content of the user's request. For example, if the user says "I want to check my flight status", the system needs to be able to recognize keywords such as "check" and "flight status" and understand that the user wants to get the latest information about their flight. Matching intent refers to comparing the content after semantic recognition with predefined service intents to find the business logic or service path that best meets the user's needs. Each intent corresponds to a specific operation process or function module, such as querying flights, handling boarding procedures, or asking about baggage policies. If the system cannot accurately map the user's input to any of the pre-defined intents, it will trigger the bottom processing mechanism. Bottom processing is a backup strategy adopted when the system cannot understand the user's input or cannot find a suitable intent. It aims to provide an elegant way to respond to requests that are not within the expected range, ensuring that the user experience is not negatively affected by the system's misunderstanding.

[0041] As a feasible embodiment, the system also includes a data service module 106 for storing business data and providing a data access interface for the flow skill service.

[0042] In the embodiments of the present application, the existence of the data service module 106 ensures the secure storage of business data and provides a reliable data access interface for the process skill service. This not only protects sensitive information, but also provides a solid data foundation for business operations, enhances the stability and reliability of the system, and helps long-term maintenance and expansion of business functions, providing a good support platform for future possible new business needs.

[0043] Figure 4 A logic diagram for implementing double-screen interaction based on the system is shown.

[0044] In the embodiments of the present application, as shown in Figure 4 Each module in the system is embedded in the passenger side screen, the customer service side screen, and / or the double-screen service terminal for supporting double-screen interaction based on actual use requirements.

[0045] For the passenger side screen, the user operates through touch screen, voice, scanning code, scanning ID card, or device-oriented close, etc. These operation messages are captured by hardware devices (touch screen, microphone, two-dimensional code identifier, ID card reader, camera), and are converted into hardware messages. Further, the hardware messages are sent to the corresponding sub-modules (touch screen module, voice-to-text module, two-dimensional code recognition module, ID card recognition module, face recognition module) in the hardware service module 101. Each sub-module processes the hardware messages into click events or hardware message packets, and sends them to the double-screen service module 102. The double-screen service module 102 receives the click events or hardware message packets from the hardware service module 101, and processes them. The processed interaction messages are sent to the click event processing module and the hardware message processing module of the passenger side screen. The screen interaction service module 103 of the passenger side screen receives the processed interaction messages, and generates push information based on these messages. Among them, the push information includes page display content and voice content, and these information are sent to the message push service module 104. On this basis, the message push service module 104 receives the push information, and synchronously sends it to the passenger side screen and the customer service side screen. Finally, the passenger side screen plays the broadcast information through the loudspeaker, and displays the text and picture information through the display.

[0046] On the customer service screen, customer service personnel operate the screen through touchscreen, voice, and other methods. These operation messages are captured by hardware devices (touchscreen, microphone) and converted into hardware messages. These hardware messages are sent to the corresponding submodules (touchscreen module, voice-to-text module) within the hardware service module 101. Each submodule processes the hardware messages into click events or hardware message packets and sends them to the dual-screen service module 102. The dual-screen service module 102 receives and processes the click events or hardware message packets from the hardware service module 101. The processed interaction messages are sent to the click event processing module and hardware message processing module of the customer service screen. The screen interaction service module 103 of the customer service screen receives the processed interaction messages and generates push information based on them. The push information includes page display content and voice content, which is sent to the message push service module 104. The message push service module 104 receives the push information and simultaneously sends it to the passenger screen and the customer service screen. Finally, the customer service screen plays the announcement information through the speaker and displays text and images on the display.

[0047] In addition, in the screen interaction service module 103, if it is confirmed that the interaction event is involved in the business process, the interaction event is converted into a text instruction and sent to the process skill service module 105. Correspondingly. After the process skill service module 105 performs semantic understanding and business intent matching on the received text instruction, it returns the matched business result or fallback result to the screen interaction service module 103. The screen interaction service module 103 generates push information based on the returned business result or fallback result. At this time, the data service module 106 stores the business data and provides a data access interface for the process skill service.

[0048] In this embodiment, the entire system achieves efficient information transmission and service response through two-way interaction between the passenger-side screen and the customer service screen. The hardware service module 101 converts various user operations into processable messages, the dual-screen service module 102 processes and forwards messages, the screen interaction service module 103 generates push messages, and the message push service module 104 ensures that the information is delivered synchronously to both screens. The process skills service module 105 provides intelligent business processing capabilities, ensuring the system's flexibility and adaptability.

[0049] The present application also provides a method embodiment that is based on the above embodiment, which is used to implement the module functions of the above embodiment. The explanation based on the same name meaning is the same as the above embodiment, and has the same technical effect as the above embodiment, which will not be repeated here.

[0050] Figure 5 A flow chart of a dual-screen interaction method is shown. Figure 5 As shown, the method is applied to a dual-screen interactive system for civil aviation business, including the following steps.

[0051] In step S501, in response to the passenger side screen receiving a user operation, the operation message of the user is captured and deserialized into a hardware message sent to the hardware service module.

[0052] In step S502, the hardware service module is controlled to construct a hardware message packet or a click event based on the received hardware message and send it to the dual-screen service module.

[0053] In step S503, the dual-screen service module is controlled to receive the hardware message packet or click event sent by the hardware service module, and convert the hardware message packet or click event into an interactive event of a unified structure and send it to the screen interaction service module.

[0054] In step S504, the screen interaction service module is controlled to receive the interactive event and output a push message based on the content of the interactive event and send it to the message push service module. The push message includes page display content and voice content.

[0055] In step S505, the message push service module is controlled to receive the push message and send it to the passenger side screen and the customer service side screen.

[0056] As a feasible implementation manner, the push message can be output based on the content of the interactive event and sent to the message push service module when it is confirmed that the interactive event does not participate in the business process.

[0057] Correspondingly, as another feasible implementation manner, when it is confirmed that the interactive event participates in the business process, the following processing can be performed.

[0058] Figure 6 A method flowchart for generating a push message when it is confirmed that an interactive event participates in a business process is shown, as shown in Figure 6 The method is applied to a dual-screen interaction system for civil aviation business and includes the following steps.

[0059] In step S601, in response to confirming that an interactive event participates in a business process, the screen interaction service module is controlled to convert the interactive event into a text instruction and send it to the process skill service module.

[0060] In step S602, the process skill service module is controlled to perform semantic understanding and business intent matching on the text instruction, and return a matched business result or a bottom result to the screen interaction service module.

[0061] In step S603, the screen interaction service module is controlled to generate a push message based on the business result or the bottom result.

[0062] As a possible implementation, the user operation includes one or a combination of touch screen, voice input, code scanning, and ID recognition.

[0063] As a possible implementation, the push message includes one or a combination of text information, image information, and voice broadcast information.

[0064] The system design in this application aims to provide efficient and convenient dual-screen interaction experience for airport passengers through a series of closely coordinated services. First, the hardware service, as a cross-platform interface, not only supports multiple operating systems (such as Windows, Linux, and Android), but also is responsible for receiving operation messages from various hardware devices and sending these serialized messages to the dual-screen service for processing. At the same time, it also receives messages returned by the hardware and deserializes them before passing them to the dual-screen service, ensuring seamless communication between different operating systems.

[0065] Next, the dual-screen service takes over the management and distribution of interaction messages. It receives information from the hardware service, processes it uniformly, and then sends the results to the screen interaction service for further analysis or display. For information that needs to be synchronized to another screen, the dual-screen service constructs a push message and implements real-time communication between the two screens through the message push service. The screen interaction service focuses on handling specific interaction logic. Based on the received message instruction content, it can convert the part related to the business process into a text instruction and hand it over to the process skill service for processing, or directly handle page interaction, output display content and voice broadcast, and provide intuitive information feedback for users.

[0066] In addition, when the screen interaction service decides that an interaction message needs to be synchronized, it constructs the corresponding push message and sends it to the customer service side screen via the message push service, ensuring the consistency and real-time nature of the information on both screens. The process skill service plays the role of an intelligent brain. It receives text instructions from the screen interaction service, uses semantic understanding and intent matching technology to analyze user needs, and executes corresponding business operations, finally outputting business results. The data service provides necessary background support for the entire process. It saves all business data and interacts with the process skill service through the provided access interface, ensuring data consistency and accuracy.

[0067] In actual use, when the passenger performs touch screen, voice, etc. operation on the passenger side screen, the hardware device will capture these actions and generate hardware messages, after the processing of the hardware service, the messages are sent into the dual screen service, and then a series of interactions and service responses are triggered. If the passenger's operation involves a business process, the process skill service will be activated to perform deeper processing, including but not limited to semantic understanding, intent matching, and business data request and return. For the customer service side screen, its interaction process is similar, and it can also be synchronized with the passenger side screen through the above mechanism to build a smooth and efficient dual screen interaction environment.

[0068] As to the method in the above embodiment, the specific manner of performing operations for each module is described in detail, and if there is no clear understanding of the functions performed by the modules, the system in the above embodiment can still be referred to, and detailed elaboration and description will not be made here.

[0069] Although the operations are described in a particular, sequential order, it should not be understood as requiring that the operations be performed in that particular, sequential order, or in sequential order at all, or that all operations be performed, to achieve desirable results. In certain circumstances, multitasking and parallel processing can be advantageous.

[0070] The system and method of the present application can be implemented using standard programming techniques, and the various method steps can be implemented using rules-based logic or other logic. It should also be noted that the words "system" and "module" as used herein, and in the claims, are intended to encompass a tangible implementation that can be realized in a number of ways, including a software object, a software routine, a software component, a software module, a software

[0071] Any of the steps, operations, or procedures described herein can be performed or implemented using one or more hardware or software modules, alone or in combination with other devices. In one embodiment, a software module is implemented using a computer program product comprising a computer-readable medium containing computer program code, which can be executed by a computer processor for performing any or all of the steps, operations, or procedures described.

[0072] The foregoing description of implementations of the present application has been presented for the purposes of illustration and description. It is not intended to be exhaustive or to be limited to the precise form disclosed, and various modifications and variations are possible in light of the above teachings or can be acquired from practice of the application. One skilled in the art will recognize the equivalent of what has been described in the foregoing description of implementations, and will recognize modifications and variations that fall within the scope of the present application. It is therefore intended that the claims be interpreted as including all such modifications and variations as fall within the true spirit and scope of the application.

[0073] With regard to the systems in the above embodiments, in which the specific manner in which the various modules perform operations has been described in detail in the embodiments relating to the method, no detailed elaboration will be given here.

[0074] It should be further understood that "connected" can include the presence of one or more intervening components, or be connected without the presence of one or more intervening components.

[0075] It should be further understood that, unless otherwise specified, "connected" can include the presence of one or more intervening components or be connected without the presence of one or more intervening components.

[0076] Other embodiments of the application will be apparent to those skilled in the art from consideration of the specification and practice of the application disclosed herein. It is intended that the specification and examples be considered as exemplary only, with the true scope and spirit of the application being indicated by the following claims.

[0077] It should be understood that the application is not limited to the precise construction that has been described above and shown in the accompanying drawings, and that various modifications and changes can be made by those skilled in the art without departing from the scope of the application. The scope of the application is limited only by the claims that follow, and the embodiment described and shown merely represent typical adaptations of the application.

[0078] The above embodiments are only used to illustrate the technical solutions of the present application, not limit the present application; even if the present application has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that they can still modify the technical solutions recorded in the foregoing embodiments, or make equivalent replacements for part of the technical features; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the spirit and scope of the technical solutions of the embodiments of the present application.

Claims

1. A dual screen interactive system for civil aviation services, characterized in that, The system comprises: a hardware service module, configured to deserialize messages from hardware devices to obtain hardware message packets or click events and send the hardware message packets or click events to a dual-screen service module; the hardware devices are passenger-side screens and / or customer service-side screens; the dual-screen service module, configured to receive the hardware message packets or click events sent by the hardware service module, and convert the hardware message packets or click events into interactive events of a unified structure and send the interactive events to a screen interactive service module; the screen interactive service module, configured to receive the interactive events, and output push messages based on the content of the interactive events and send the push messages to a message push service module; the push messages comprise page display content and voice content; the message push service module, configured to receive the push messages, and synchronously send the push messages to the passenger-side screens and the customer service-side screens.

2. The system of claim 1, wherein, The screen interactive service module is configured to output push messages based on the content of the interactive events and send the push messages to the message push service module when it is confirmed that the interactive events do not participate in a business process.

3. The system of claim 2, wherein, The system further comprises a process skill service module; The screen interactive service module is further configured to: convert the interactive events into text instructions and send the text instructions to the process skill service module when it is confirmed that the interactive events participate in a business process; The process skill service module is configured to, after semantic understanding and business intent matching of the received text instructions, return a matched business result or a bottom result to the screen interactive service module, so that the screen interactive service module generates push messages based on the business result or the bottom result.

4. The system of claim 3, wherein, The system further comprises: a data service module, configured to store business data and provide a data access interface for the process skill service.

5. The system of claim 1, wherein, The message push service module is further configured to.

6. receive push messages sent by the customer service-side screens, and forward the push messages sent by the customer service-side screens to the passenger-side screens.

7. A dual screen interaction method, characterized in that, The method is applied to a dual-screen interactive system for civil aviation business, and the method comprises: in response to the passenger-side screens receiving user operations, capturing operation messages of the user and deserializing the operation messages into hardware messages and sending the hardware messages to a hardware service module; controlling the hardware service module to construct hardware message packets or click events based on the received hardware messages and send the hardware message packets or click events to a dual-screen service module; controlling the dual-screen service module to receive the hardware message packets or click events sent by the hardware service module, and convert the hardware message packets or click events into interactive events of a unified structure and send the interactive events to a screen interactive service module; controlling the screen interactive service module to receive the interactive events, and output push messages based on the content of the interactive events and send the push messages to a message push service module; the push messages comprise page display content and voice content; controlling the message push service module to receive the push messages, and synchronously send the push messages to passenger-side screens and customer service-side screens.

8. The method of claim 6, wherein, Before the push messages are output based on the content of the interactive events and sent to the message push service module, the method further comprises: confirming that the interactive events do not participate in a business process.

9. The method of claim 6, wherein, The method further comprises: in response to confirming that the interactive event participates in a business process, controlling the screen interactive service module to convert the interactive event into a text instruction and send it to the process skill service module; controlling the process skill service module to perform semantic understanding and business intent matching on the text instruction, and returning a matched business result or a bottom result to the screen interactive service module; controlling the screen interactive service module to generate a push message based on the business result or the bottom result.

10. The method of claim 6, wherein, The user operation includes one or a combination of touch screen, voice input, code scanning, and ID recognition.

11. The method of claim 6, wherein, The push message includes one or a combination of text information, image information, and voice broadcast information.

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