Examination operation support system, examination operation support method, and program

Abstract

To provide an examination operation support system, an examination operation support method, and a program, capable of reducing the workload of a worker in examining applications for various procedures.SOLUTION: An examination operation support system includes: a storage unit which stores managed person information in which personal information of a managed person is associated with duplication determination information of the managed person; an examination target acquisition unit which acquires an examination target according to an application method; a collation unit which collates the managed person information with the examination target to obtain duplication determination information of an applicant from the managed person information including personal information corresponding to personal information indicated by the examination target; a duplicate application determination unit which determines whether the application is duplicated or not, in accordance with whether the obtained duplication determination information of the applicant has been registered or not; and an examination screen display unit which transmits, when the application is not duplicated, screen information of an examination screen showing the examination target and examination items, or transmits, when the application is duplicated, error information indicating that the application is duplicated.SELECTED DRAWING: Figure 3

Description

[Technical field]

[0001] The present invention relates to an examination operation support system, an examination operation support method, and a program. [Background technology]

[0002] Traditionally, various procedures at government agencies and private companies have been carried out in an analog manner, such as by filling out a paper application form with the necessary information (hereinafter referred to as "analog application"). In recent years, with the promotion of digitalization, applications are becoming more common in a digital manner, such as by entering the necessary information on an online smartphone or computer (hereinafter referred to as "digital application").

[0003] For example, Patent Document 1 below discloses an application system that enables an applicant to apply for a My Number card online using a smartphone, computer, or the like. [Prior art documents] [Patent documents]

[0004] [Patent Document 1] Patent No. 7092246 Summary of the Invention [Problem to be solved by the invention]

[0005] However, since there are quite a few applicants (such as the elderly) who have difficulty adapting to digitalization, it is difficult to standardize application methods to digital applications, and analog applications must also be possible. For this reason, analog and digital applications coexist for various procedures at government agencies and private companies. In addition, in the screening process of reviewing application contents, there is a screening flow for analog applications when they are analog, and a screening flow for digital applications when they are digital. Therefore, when analog and digital applications coexist, the person in charge of screening the application had to use different screening flows depending on the application method. As a result of digitizing various procedures, convenience for applicants has increased, but the workload of those responsible for reviewing applications has also increased.

[0006] In view of the above-mentioned problems, an object of the present invention is to provide an examination work support system, an examination work support method, and a program that can reduce the work burden placed on workers in the examination work of applications for various procedures. [Means for solving the problem]

[0007] In order to solve the above-mentioned problems, an examination business support system according to one embodiment of the present invention includes a storage unit that stores managed information, which is information linking personal information of a managed person managed by a provider of a service that can be received by applying with duplication judgment information indicating information about the managed person used to judge duplication of applications for the service; an examination target acquisition unit that acquires an examination target indicating information to be subject to examination for the application according to an application method; a collation unit that compares the managed information stored in the storage unit with the examination target acquired by the examination target acquisition unit, and acquires the duplication judgment information of an applicant who has made the application for the service from the managed information including personal information corresponding to the personal information indicated by the examination target; a duplicate application judgment unit that judges whether the application is a duplicate depending on whether the duplicate judgment information of the applicant acquired by the collation unit is registered in the storage unit; and an examination screen display unit that transmits screen information of an examination screen indicating the examination target and examination items when the duplicate application judgment unit determines that the application is not a duplicate, and transmits information indicating an error that the application is a duplicate when the application is determined to be a duplicate.

[0008] The screening operation support method according to one aspect of the present invention includes a storage process in which a storage unit stores managed information, which is information linking personal information of a managed person managed by a provider of a service that can be received by application with overlap determination information indicating information about the managed person used to determine overlap of applications for the service; a screening target acquisition process in which a screening target acquisition unit acquires a screening target indicating information to be subject to screening for the application according to an application method; and a comparison unit compares the managed information stored in the storage unit with the screening target acquired by the screening target acquisition unit, and obtains personal information corresponding to the personal information indicated by the screening target. a duplicate application determination process in which a duplicate application determination unit determines whether or not the application is a duplicate depending on whether or not the duplicate determination information of the applicant obtained by the matching unit is registered in the memory unit; and a review screen display process in which, if the duplicate application determination unit determines that the application is not a duplicate, a review screen display unit transmits screen information of a review screen indicating the review subject and review items, and, if the application is determined to be a duplicate, transmits information indicating an error that the application is a duplicate.

[0009] A program according to one aspect of the present invention causes a computer to function as: a storage means for storing managed information, which is information linking personal information of a managed person managed by a provider of a service to be received by applying with duplication judgment information indicating information about the managed person used to judge duplication of applications for the service; a review target acquisition means for acquiring a review target indicating information to be subject to review for the application according to an application method; a comparison means for comparing the managed information stored by the storage means with the review target acquired by the review target acquisition means, and acquiring the duplication judgment information of the applicant who made the application for the service from the managed information including personal information corresponding to the personal information indicated by the review target; a duplicate application determination means for determining whether the application is a duplicate depending on whether the duplicate judgment information of the applicant acquired by the comparison means is registered by the storage means; and a review screen display means for transmitting screen information of a review screen indicating the review target and review items when the duplicate application determination means determines that the application is not a duplicate, and transmitting information indicating an error that the application is a duplicate when the application is determined to be a duplicate. Effect of the Invention

[0010] According to the present invention, it is possible to reduce the workload imposed on workers in the examination work for applications for various procedures. [Brief description of the drawings]

[0011] [Figure 1] 1 is a block diagram showing an example of a schematic configuration of an examination operation support system according to an embodiment of the present invention. [Diagram 2] 2 is a block diagram showing an example of a functional configuration of a local government terminal according to the present embodiment. FIG. [Diagram 3] 2 is a block diagram showing an example of a functional configuration of the inspection system according to the present embodiment. FIG. [Figure 4] FIG. 13 is a diagram showing an example of an examination screen according to the present embodiment. [Diagram 5]1 is a block diagram showing an example of a functional configuration of an online application system according to an embodiment of the present invention. [Figure 6] 2 is a block diagram showing an example of a functional configuration of the local government system according to the present embodiment. FIG. [Figure 7] A sequence diagram showing an example of the processing flow from application to registration of the subject of review in a paper application according to this embodiment. [Figure 8] A sequence diagram showing an example of the processing flow from application to registration of a subject to be reviewed in an online application according to this embodiment. [Figure 9] A sequence diagram showing an example of a processing flow in screening a screening subject according to this embodiment. [Figure 10] A sequence diagram showing an example of the processing flow when the examination in this embodiment is completed normally. [Figure 11] FIG. 13 is a block diagram showing an example of a functional configuration of an inspection system in a modified example according to the present embodiment. [Figure 12] FIG. 13 is a block diagram showing an example of a functional configuration of an inspection system in a modified example according to the present embodiment. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0012] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

[0013] <1. Overview of the Screening Operation Support System> The schematic configuration of the screening operation support system according to the present embodiment will be described with reference to Fig. 1. Fig. 1 is a block diagram showing an example of the schematic configuration of the screening operation support system according to the present embodiment. The screening operation support system 1 shown in FIG. 1 is a system for supporting screening operations in various applications. Various applications are, for example, applications related to procedures for receiving services provided by administrative agencies and private companies (corporations). Those who provide services that can be received by applying, such as administrative agencies and private companies, are also referred to as "providers" below. Administrative agencies are, for example, central government ministries and agencies and local governments (also referred to as "local governments" or "local public organizations"). Services (systems) provided by administrative agencies are, for example, various registration procedures, benefit systems, subsidy systems, subsidy systems, social security services, and the like. Private companies are, for example, financial institutions such as banks, distribution companies, insurance companies, credit card companies, and companies with shareholder preferential treatment systems. Services provided by financial institutions are, for example, new account opening, housing loans, and the like. Services provided by distribution companies are, for example, campaigns for members, and the like. Services provided by insurance companies are, for example, related to various insurance products. Services provided by credit card companies are, for example, new credit card issuance, and the like. Services provided by companies with shareholder preferential treatment systems are, for example, related to shareholder preferential treatment. When the provider is a government agency, the applicant is, for example, a resident or a private company within the jurisdiction of the respective government agency. When the provider is a private company, the applicant is, for example, a consumer. There are two types of application methods for various procedures: analog applications (hereinafter also referred to as "analog applications") and digital applications (hereinafter also referred to as "digital applications"). An analog application is, for example, an application in which the necessary information is entered into a paper application form and submitted (hereinafter also referred to as "paper application"). A digital application is, for example, an application in which the necessary information is entered online (hereinafter also referred to as "online application").

[0014] In the following, the present embodiment will be described by taking an example in which the provider is a local government and the applicant is a resident. Specifically, an example will be described in which an applicant applies by paper or online application in an application related to a procedure for a resident to receive a service from a local government, and an employee (worker) of the local government performs an examination of the application. FIG. 1 shows an example in which an applicant US1 applies by paper and an applicant US2 applies by online. The applicant US1 applies by mailing an application form AF with necessary information filled in at home HM1 to the local government JC. The applicant US2 applies by online at home HM2 by inputting necessary information into a website or the like provided by the local government JC. An employee MS of the local government JC examines the contents of the paper application by the applicant US1 and the online application by the applicant US2. The place where the applicant US1 fills in the necessary items in the application form AF and the place where the applicant US2 inputs the necessary items into the applicant terminal 10 are not limited to the applicant's home, but may be any place. The method by which the applicant US1 submits the application form AF to the local government JC is not limited to mailing. For example, the applicant US1 may bring the application form AF to the local government JC and hand it directly to a staff member. The terminal by which the applicant US2 applies online is not limited to a terminal owned by the applicant US2. For example, the applicant US2 may apply online from a terminal provided at the local government JC.

[0015] As shown in FIG. 1, the screening operation support system 1 according to this embodiment includes an applicant terminal 10, a local government terminal 20, a reading device 30, an inspection system 40, an online application system 50, and a local government system 60.

[0016] (1) Applicant terminal 10 The applicant terminal 10 is a terminal used by the applicant US2 to make an online application. The applicant terminal 10 is, for example, a PC (Personal Computer), a smartphone, or a tablet terminal. The applicant terminal 10 is communicatively connected to the online application system 50 via a network such as a mobile phone network or the Internet. In communicating with the online application system 50, the applicant terminal 10 transmits input data entered online by an applicant, for example.

[0017] (2) Municipal terminal 20 The local government terminal 20 is a terminal used by staff MS to carry out the review work on applications. In this embodiment, the local government terminal 20 is an example of a review terminal used for review work, and is, for example, a terminal operated by the local government JC. Furthermore, staff MS is an example of a person in charge of review work, and is, for example, a person who belongs to the local government JC. The local government terminal 20 is, for example, a PC, a smartphone, a tablet terminal, etc. The local government terminal 20 is communicatively connected to the reading device 30 by wired communication or wireless communication. In communication with the reading device 30, the local government terminal 20 receives, for example, image data of an application form. The local government terminal 20 is also communicatively connected to an inspection system 40 and an online application system 50 via a network within the local government JC organization. In communication with the inspection system 40, the local government terminal 20 transmits, for example, image data or input data, and receives screen information of an examination screen. By communicating with the inspection system 40, the local government terminal 20 inputs image data or input data to the inspection system 40, and displays an examination screen generated based on the input data. The employee MS performs the examination using the examination screen displayed on the local government terminal 20. In communication with the online application system 50, the local government terminal 20 receives, for example, downloaded input data.

[0018] (3) Reading device 30 The reading device 30 is a device that optically reads a paper application form and generates image data of the application form. The reading device 30 is, for example, a scanner. The staff member MS uses the scanner to scan the application form AF received by mail from the applicant US1 and convert it into image data. The reading device 30 is communicably connected to the local government terminal 20 by wired communication or wireless communication. In communication with the local government terminal 20, the reading device 30 transmits image data of the generated application form AF.

[0019] (4) Inspection System 40 The inspection system 40 is a system for carrying out processing related to inspection for review by staff MS. Inspection refers to confirmation by staff MS of whether or not an application from an applicant US1 satisfies predetermined conditions before the application is reviewed by the staff MS. The inspection system 40 is composed of, for example, one or more server devices (for example, cloud servers). The inspection system 40 is communicatively connected to the local government terminal 20 and the local government system 60 via a network within the local government JC organization. In communication with the local government terminal 20, the inspection system 40 receives, for example, image data and input data, and transmits screen information of the examination screen. In communication with the local government system 60, the inspection system 40 performs, for example, data linkage. In this data linkage, the inspection system 40 receives, for example, resident information, and transmits registration information. The resident information is information about the residents of the local government that is registered in advance in the local government system 60. In addition, the registration information is information indicating the application contents, which is generated based on image data or input data that has been normally examined by the staff MS.

[0020] (5) Online Application System 50 The online application system 50 is a system for carrying out processes related to online applications. The online application system 50 is configured, for example, with one or more server devices (for example, cloud servers). The online application system 50 is communicatively connected to the applicant terminal 10 via a network such as a mobile phone network or the Internet. In communication with the applicant terminal 10, the online application system 50 receives input data entered online by an applicant, for example. The online application system 50 is also communicatively connected to the local government terminal 20 via a network within the local government JC organization. In communication with the local government terminal 20, the online application system 50 transmits downloaded input data.

[0021] (6) Municipal System 60 The local government system 60 is a system (core system) that manages various information related to the local government JC. The local government system 60 is configured, for example, with one or more server devices (for example, cloud servers). The information managed by the local government system 60 includes resident information. The resident information is an example of information (hereinafter also referred to as "managed information") about the managed person (for example, a resident under the jurisdiction of the local government) managed by a provider (for example, a local government) of a service that can be received by application. The managed information is information in which personal information of the managed person is linked to information about the managed person used to determine whether applications for the service are duplicated (hereinafter also referred to as "duplicate determination information"). The personal information of the resident is, for example, a name, a date of birth, an address, etc. The duplicate determination information of the resident is, for example, identification information unique to each resident that is given to each resident by the local government. The identification information unique to each resident is not limited to that given by the local government (manager), and may be that given by a party other than the local government. The identification information given by a party other than the local government is, for example, a personal number (My Number). In the following, resident information in which personal information of the resident is linked to identification information unique to the resident (duplicate determination information) is treated as managed information. The local government system 60 is communicatively connected to the inspection system 40 via a network within the local government JC organization. In communication with the inspection system 40, the local government system 60 receives registration information and transmits resident information extracted from various types of information that it manages.

[0022] <2. Functional configuration of local government terminals> The schematic configuration of the screening operation support system 1 according to this embodiment has been described above. Next, the functional configuration of the local government terminal 20 according to this embodiment will be described with reference to Fig. 2. Fig. 2 is a block diagram showing an example of the functional configuration of the local government terminal 20 according to this embodiment. As shown in FIG. 2, the local government terminal 20 includes a communication unit 210, an input unit 220, a storage unit 230, a control unit 240, and an output unit 250.

[0023] (1) Communications unit 210 The communication unit 210 has a function of transmitting and receiving various information. For example, the communication unit 210 communicates with the reading device 30, the inspection system 40, and the online application system 50 to transmit and receive various information.

[0024] (2) Input unit 220 The input unit 220 has a function of receiving input from the staff MS. The input unit 220 is configured with input devices that the local government terminal 20 has as hardware, such as a keyboard, a mouse, a button, a touch panel, a microphone, and the like.

[0025] (3) Storage section 230 The storage unit 230 has a function of storing various information. The storage unit 230 is configured by a storage medium provided as hardware in the local government terminal 20, such as a hard disk drive (HDD), a solid state drive (SSD), a flash memory, an electrically erasable programmable read only memory (EEPROM), a random access read / write memory (RAM), a read only memory (ROM), or any combination of these storage media. The storage unit 230 stores, for example, image data received by the communication unit 210 from the reading device 30, input data received from the online application system 50, and the like.

[0026] (4) Control unit 240 The control unit 240 has a function of controlling the overall operation of the local government terminal 20. The control unit 240 is realized, for example, by causing a CPU (Central Processing Unit) provided as hardware in the local government terminal 20 to execute a program. As shown in FIG. 2, the control unit 240 includes an image data processing unit 241, an input data processing unit 242, and an examination result processing unit 243.

[0027] (4-1) Image data processing unit 241 The image data processing unit 241 has a function of performing processing related to image data. For example, the image data processing unit 241 captures image data scanned by the reading device 30, and transmits the image data to the inspection system 40.

[0028] (4-2) Input data processing unit 242 The input data processing unit 242 has a function of performing processing related to the input data. For example, the input data processing unit 242 downloads the input data from the online application system 50 and transmits the input data to the inspection system 40.

[0029] (4-3) Examination result processing unit 243 The screening result processing unit 243 has a function of processing screening results. For example, the screening result processing unit 243 transmits the screening results input by the staff MS to the screening screen to the inspection system 40. In addition, when notifying the applicant of the screening results in writing, the screening result processing unit 243 causes a printing device to print a document showing the screening results.

[0030] (5) Output section 250 The output unit 250 has a function of outputting various information. The output unit 250 is configured by an output device that the local government terminal 20 has as hardware, for example, a display device such as a display device or a touch screen (touch panel), or an audio output device such as a speaker. The output unit 250 displays an inspection screen based on screen information received from the inspection system 40, for example.

[0031] <3. Functional configuration of the inspection system> The functional configuration of the local government terminal 20 according to this embodiment has been described above. Next, the functional configuration of the inspection system 40 according to this embodiment will be described with reference to Fig. 3 and Fig. 4. Fig. 3 is a block diagram showing an example of the functional configuration of the inspection system 40 according to this embodiment. As shown in FIG. 3, the inspection system 40 includes a communication unit 410, a storage unit 420, and a control unit 430.

[0032] (1) Communications Department 410 The communication unit 410 has a function of transmitting and receiving various information. For example, the communication unit 410 communicates with the local government terminal 20 and the local government system 60 to transmit and receive various information.

[0033] (2) Storage section 420 The storage unit 420 has a function of storing various information. The storage unit 420 is configured by a storage medium provided as hardware in the inspection system 40, such as a HDD, an SSD, a flash memory, an EEPROM, a RAM, a ROM, or any combination of these storage media. The storage unit 420 stores, for example, image data and input data that the communication unit 410 receives from the local government terminal 20, resident information (information on the person under management) that is received from the local government system 60, and the like.

[0034] (3) Control unit 430 The control unit 430 has a function of controlling the overall operation of the inspection system 40. The control unit 430 is realized, for example, by causing a CPU provided as hardware in the inspection system 40 to execute a program. As shown in Figure 3, the control unit 430 includes a review target acquisition unit 431, a matching unit 432, a duplicate application determination unit 433, a review target registration unit 434, a review screen display unit 435, a deficiency processing unit 436, a registration processing unit 437, and a notification processing unit 438.

[0035] (3-1) Examination subject acquisition section 431 The screening target acquisition unit 431 has a function of acquiring data to be screened. The screening target acquisition unit 431 acquires a screening target indicating information to be screened for an application according to the application method. For example, when the staff MS screens a paper application, the screening target acquisition unit 431 acquires image data of the application form AF submitted by the applicant US1 from the local government terminal 20 as the screening target. When the staff MS screens an online application, the screening target acquisition unit 431 acquires input data entered online by the applicant US2 from the local government terminal 20 as the screening target. The screening target acquisition unit 431 may also check the file format of the acquired input data.

[0036] (3-2) Collation unit 432 The collation unit 432 has a function of collating the managed person information with the examination target and acquiring duplication judgment information. For example, the collation unit 432 first collates the resident information (including identification information) which is the managed person information stored in the storage unit 420 with the personal information indicated by the examination target acquired by the examination target acquisition unit 431. The collation unit 432 performs collation, for example, with the name and date of birth included in the resident information and the personal information. Then, the collation unit 432 acquires the identification information of the applicant US as duplication judgment information from the resident information stored in the storage unit 420 including the personal information corresponding to the personal information indicated by the examination target based on the collation result. The collation of the managed person information and the review target and the acquisition of the identification information by the collation unit 432 are performed based on the review target acquired from each data when the image data or input data is acquired by the review target acquisition unit 431.

[0037] (3-3) Duplicate application determination section 433 The duplicate application determination unit 433 has a function of determining whether an application is duplicated. For example, based on the identification information of the applicant acquired by the collation unit 432, it determines whether an application is duplicated. Specifically, the duplicate application determination unit 433 determines whether an application is duplicated depending on whether the identification information (duplication determination information) of the applicant US acquired by the collation unit 432 has been acquired. The acquired identification information of the applicant US is acquired at the time of a past application, and is registered in the storage unit 420 in association with the image data or input data. Therefore, when the identification information of the applicant US is acquired by the collation unit 432, the duplicate application determination unit 433 can confirm whether the identification information (duplication determination information) of the applicant US has been acquired by checking whether the identification information is registered in the storage unit 420, and thus can determine whether an application is duplicated.

[0038] If the identification information of the applicant US has not been acquired, the duplicate application determination unit 433 determines that the application is not a duplicate. On the other hand, if the identification information of the applicant US has been acquired, the duplicate application determination unit 433 determines that the application is a duplicate. If the application is a duplicate, the duplicate application determination unit 433 outputs an error to the local government terminal 20 indicating that the application is a duplicate. This will reduce the workload of employees MS, as they will no longer need to check duplicate applications themselves. In addition, it will prevent duplicate payments from being made during the application process for benefits.

[0039] (3-4) Examination Subject Registration Section 434 The screening target registration unit 434 has a function of registering screening targets. For example, the screening target registration unit 434 registers the screening target, which is image data or input data acquired by the screening target acquisition unit 431, in the storage unit 420. At this time, the screening target registration unit 434 registers the identification information (duplication determination information) of the applicant US acquired by the collation unit 432 in association with the corresponding data.

[0040] (3-5) Screen display unit 435 The screening screen display unit 435 has a function of displaying a screening screen. When the duplicate application determination unit 433 determines that the application is not duplicated, the screening screen display unit 435 generates screen information of a screening screen indicating the screening target and screening items, transmits the generated screen information to the local government terminal 20, and causes the local government terminal 20 to display the screening screen. For example, when image data is acquired as the screening target, the screening screen display unit 435 generates screen information of a screening screen indicating the image data and screening items. When input data is acquired as the screening target, the screening screen display unit 435 generates screen information of a screening screen indicating the input data and screening items. On the other hand, if the duplicate application determination unit 433 determines that the application is a duplicate, the examination screen display unit 435 generates error information indicating an error to the effect that the application is a duplicate, transmits the generated error information to the local government terminal 20, and causes the local government terminal 20 to output the error. Note that the error may be output to the local government terminal 20 by any means, such as a screen display, a message (text) display, or audio output.

[0041] Here, an example of the examination screen displayed by the examination screen display unit 435 on the local government terminal 20 will be described with reference to Fig. 4. Fig. 4 is a diagram showing an example of the examination screen according to the present embodiment. Fig. 4 shows an examination screen 70 in the case where the subject of examination is image data. 4, image data 73 is displayed in an area 71 of the examination screen 70. Furthermore, examination items 74-1 to 74-n (n is a natural number) are displayed in an area 72 of the examination screen 70. Note that when the subject of examination is input data, the input data is displayed in the area 71 of the examination screen 70. By displaying the review screen as shown in Figure 4, employee MS can review the image data or input data to be reviewed and the review items simultaneously on a single screen, allowing the review work to be carried out efficiently.

[0042] (3-6) Deficiency Processing Section 436 The imperfection processing unit 436 has a function of processing imperfections in an application. First, the imperfection processing unit 436 judges whether or not there is an imperfection in the application based on the examination result by the staff MS. If there is no imperfection in the application, the imperfection processing unit 436 proceeds with the process normally. On the other hand, if there is a defect in the application, the defect processing unit 436 determines how to deal with the defect depending on the content of the defect. As an example, if the content of the defect is a minor description defect, the defect processing unit 436 determines to deal with it by calling the applicant. This is because, if the content of the defect is a minor description defect, the defect can be easily improved by confirming with the applicant by calling. On the other hand, if the content of the defect is other than a minor description defect, the defect processing unit 436 determines to deal with it by sending a document. This is because, if the content of the defect is other than a minor description defect, the defect cannot be improved by simply confirming with the applicant by calling. Defects other than minor description defects include, for example, major description defects and forgetting to attach documents.

[0043] (3-7) Registration processing unit 437 The registration processing unit 437 has a function of registering registration information in the local government system 60. The registration processing unit 437 extracts information indicating the application contents from the review target that has been normally reviewed by the staff MS, and generates registration information. After generation, the registration processing unit 437 transmits the generated registration information to the local government system 60 and registers it.

[0044] (3-8) Notification processing unit 438 The notification processing unit 438 has a function of performing processing related to the notification of the examination results. The notification processing unit 438 determines the method of notifying the examination results depending on whether the application is a paper application or an online application. For example, if the application is a paper application, the notification processing unit 438 determines to notify the examination results in writing. This is because an applicant who has applied on paper may not have an online environment, and in this case, the examination results cannot be confirmed even if the notification is made online. On the other hand, if the application is an online application, the notification processing unit 438 determines to notify the examination results online. This is because an applicant who has applied online has an online environment, and therefore the examination results can be confirmed even if the notification is made online. In this way, by providing notifications tailored to the applicant's environment, convenience for the applicant can be improved.

[0045] <4. Functional configuration of the online application system> The functional configuration of the inspection system 40 according to this embodiment has been described above. Next, the functional configuration of the online application system 50 according to this embodiment will be described with reference to Fig. 5. Fig. 5 is a block diagram showing an example of the functional configuration of the online application system 50 according to this embodiment. As shown in FIG. 5, the online application system 50 includes a communication unit 510, a storage unit 520, and a control unit 530.

[0046] (1) Communications Unit 510 The communication unit 510 has a function of transmitting and receiving various information. For example, the communication unit 510 communicates with the applicant terminal 10 and the local government terminal 20 to transmit and receive various information.

[0047] (2) Storage section 520 The storage unit 520 has a function of storing various information. The storage unit 520 is configured by a storage medium provided as hardware in the online application system 50, such as a HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. Storage unit 520 stores, for example, input data that communication unit 510 receives from applicant terminal 10.

[0048] (3) Control unit 530 The control unit 530 has a function of controlling the overall operation of the online application system 50. The control unit 530 is realized, for example, by causing a CPU provided as hardware in the online application system 50 to execute a program. As shown in FIG. 5, the control unit 530 includes an input data checking unit 531, an input data registration unit 532, and an input data output unit 533.

[0049] (3-1) Input data verification unit 531 The input data confirmation unit 531 has a function of confirming whether or not there is any defect in the input data entered by the applicant US2. If there is a defect in the input data, the input data confirmation unit 531 displays an error message indicating the defect on the applicant terminal 10. On the other hand, if there is no defect in the input data, the input data confirmation unit 531 proceeds with the process normally.

[0050] (3-2) Input data registration unit 532 The input data registration unit 532 has a function of registering input data. For example, the input data registration unit 532 registers, in the storage unit 520, the input data that has been confirmed by the input data confirmation unit 531 to be free of defects.

[0051] (3-3) Input data output unit 533 The input data output unit 533 has a function of outputting input data. For example, when the input data output unit 533 receives a request from the local government terminal 20 to download input data, the input data output unit 533 outputs the target input data from the storage unit 520 and transmits it to the local government terminal 20. Note that the input data output unit 533 may transmit the input data to the local government terminal 20 without receiving a download request from the local government terminal 20. For example, when the input data is registered in the storage unit 520 by the input data registration unit 532, the input data output unit 533 may transmit the input data to the local government terminal 20.

[0052] <5. Functional configuration of the local government system> The functional configuration of the online application system 50 according to this embodiment has been described above. Next, the functional configuration of the local government system 60 according to this embodiment will be described with reference to Fig. 6. Fig. 6 is a block diagram showing an example of the functional configuration of the local government system 60 according to this embodiment. As shown in FIG. 6, the local government system 60 includes a communication unit 610, a storage unit 620, and a control unit 630.

[0053] (1) Communications Department 610 The communication unit 610 has a function of transmitting and receiving various information. For example, the communication unit 610 communicates with the inspection system 40 to transmit and receive various information.

[0054] (2) Storage section 620 The storage unit 620 has a function of storing various information. The storage unit 620 is configured by a storage medium provided as hardware in the local government system 60, such as a HDD, SSD, flash memory, EEPROM, RAM, ROM, or any combination of these storage media. The storage unit 620 stores various types of information (including resident information) managed by a local government, for example. The storage unit 620 also stores the registration information that the communication unit 610 receives from the inspection system 40.

[0055] (3) Control unit 630 The control unit 630 has a function of controlling the overall operation of the local government system 60. The control unit 630 is realized, for example, by causing a CPU provided as hardware in the local government system 60 to execute a program. As shown in FIG. 6, the control unit 630 includes a resident information processing unit 631 and a registration information registration unit 632.

[0056] (3-1) Resident Information Processing Unit 631 The resident information processing unit 631 has a function of performing processing related to resident information. For example, the resident information processing unit 631 extracts resident information from various information managed by the local government system 60 stored in the storage unit 620, and transmits the resident information to the inspection system 40. At this time, the resident information processing unit 631 transmits the resident information in, for example, a CSV (Comma Separated Values) file format.

[0057] (3-2) Registration information registration unit 632 The registration information registration unit 632 has a function of registering the registration information. For example, the registration information registration unit 632 registers the registration information received by the communication unit 610 from the inspection system 40 in the storage unit 620.

[0058] <6. Processing flow> The functional configuration of the local government system 60 according to this embodiment has been described above. Next, the flow of processing according to this embodiment will be described with reference to Fig. 7 to Fig. 10. In the following, it is assumed that resident information (managed person information) is linked in advance from the local government system 60 to the inspection system 40, and that the resident information is stored in advance in the storage unit 420.

[0059] (1) Flow of process from application to registration of review subject for paper application First, the process flow from application to registration of a screening target in a paper application according to this embodiment will be described with reference to Fig. 7. Fig. 7 is a sequence diagram showing an example of the process flow from application to registration of a screening target in a paper application according to this embodiment. Note that the process shown in Fig. 7 is a process when an applicant US1 applies for a paper application.

[0060] As shown in FIG. 7, first, an applicant US1 fills in the necessary items in an application form AF (step S101), and submits (by mail) it to an official MS (local government) (step S102). Staff member MS receives application form AF submitted by applicant US1 (step S103) and scans it using reader 30 (step S104). The image data processing unit 241 of the local government terminal 20 captures the image data scanned by the reading device 30 (step S105), and transmits the image data to the inspection system 40 (step S106).

[0061] The inspection target acquisition unit 431 of the inspection system 40 acquires the image data transmitted from the local government terminal 20 as an inspection target (step S107). Next, the collation unit 432 of the inspection system 40 collates the personal information included in the resident information stored in the storage unit 420 with the personal information indicated by the image data acquired by the screening target acquisition unit 431 (step S108). Through the collation, the collation unit 432 acquires the identification information of the applicant US1 (step S109).

[0062] (2) Processing flow from online application to registration of the subject of review Next, the process flow from application to registration of a screening target in an online application according to this embodiment will be described with reference to Fig. 8. Fig. 8 is a sequence diagram showing an example of the process flow from application to registration of a screening target in an online application according to this embodiment. Note that the process shown in Fig. 8 is the process when an applicant US2 applies online.

[0063] 8, first, the applicant US2 inputs necessary information online into the applicant terminal 10 (step S201). The applicant terminal 10 transmits the input data input by the applicant US2 to the online application system 50 (step S202).

[0064] The input data checking unit 531 of the online application system 50 checks whether the input data received from the applicant terminal 10 contains any errors (step S203). If there is a problem with the input data (step S204 / YES), the input data confirmation unit 531 displays an error message indicating the problem on the applicant terminal 10 (step S205). If the error message is displayed, the applicant US2 corrects the input data (step S206). After the applicant US2 has made the correction, the applicant terminal 10 repeats the process from step S202 (connector A). On the other hand, if there is no defect in the input data (step S204 / NO), the input data registration unit 532 registers the input data in the storage unit 520 (step S207).

[0065] The local government employee MS performs an operation to download input data to the local government terminal 20 (step S208). In response to the operation from the employee MS, the input data processing unit 242 of the local government terminal 20 downloads the input data from the online application system 50 (step S209) and transmits the input data to the inspection system 40 (step S210).

[0066] The inspection target acquisition unit 431 of the inspection system 40 acquires input data transmitted from the local government terminal 20 as an inspection target (step S211). Next, the inspection target acquisition unit 431 checks the file format of the input data (step S212). Next, the collation unit 432 of the inspection system 40 collates the personal information included in the resident information stored in the storage unit 420 with the personal information indicated by the input data acquired by the screening target acquisition unit 431 (step S213). Through the collation, the collation unit 432 acquires the identification information of the applicant US2 (step S214).

[0067] (3) Processing flow for the examination of the subject of examination Next, a process flow in screening of a screening target according to this embodiment will be described with reference to Fig. 9. Fig. 9 is a sequence diagram showing an example of a process flow in screening of a screening target according to this embodiment. Note that the process shown in Fig. 9 is performed after either step S109 shown in Fig. 7 or step S214 shown in Fig. 8 is performed.

[0068] As shown in Fig. 9, first, the duplicate application determination unit 433 of the inspection system 40 determines whether the application is a duplicate depending on whether the identification information (duplication determination information) of the applicant US acquired by the collation unit 432 in step S109 or step S214 has been acquired (step S301). If the identification information of the applicant US has been acquired (step S302 / YES), the duplicate application determination unit 433 determines that the application is a duplicate, and displays an error indicating that the application is a duplicate on the local government terminal 20 (step S303). On the other hand, if the identification information of the applicant US has not been acquired, the duplicate application determination unit 433 determines that the application is not a duplicate, and proceeds to the process at step S304.

[0069] When the process proceeds to step S304, the inspection target registration unit 434 of the inspection system 40 associates the inspection target, which is the image data or input data acquired by the inspection target acquisition unit 431, with the identification information of the applicant US acquired by the collation unit 432, and registers them in the storage unit 420 of the inspection system 40 (step S304). After registration, the examination screen display unit 435 of the inspection system 40 generates an examination screen according to the examination subject and displays it on the local government terminal 20 (step S305).

[0070] The employee MS reviews the application contents based on the review screen displayed on the local government terminal 20 (step S306). The review result processing unit 243 of the local government terminal 20 transmits the review results entered by the employee MS on the review screen to the inspection system 40 (step S307). The deficiency processing unit 436 of the inspection system 40 determines whether or not there is a deficiency in the application based on the results of the examination by the staff MS (step S308).

[0071] If the application is not defective (step S308 / NO), the defect processing unit 436 proceeds to step S401 (connector B) shown in Fig. 10, which will be described later. On the other hand, if the application is defective (step S308 / YES), the defect processing unit 436 determines how to deal with the defect depending on the content of the defect (step S309).

[0072] If the description deficiency is minor (step S310 / YES), the deficiency processing unit 436 instructs the staff MS to make a phone call via the local government terminal 20 (step S311). The staff MS, having received the instruction, makes a phone call to the applicant US (step S312). In the phone call, the applicant US informs the staff MS of the corrections, and the staff MS corrects the application content to resolve the deficiency. If the deficiency is not minor (step S310 / NO), the deficiency processing unit 436 instructs the staff MS to address the deficiency via the local government terminal 20 (step S313). When addressing the deficiency, the deficiency processing unit 436 causes a printer (not shown) to print the deficiency. Upon receiving the instruction, the staff MS sends the deficiency to the applicant US (step S314). When addressing the deficiency, the applicant US resolves the deficiency by resubmitting the necessary documents according to the instructions written in the deficiency.

[0073] (4) Processing flow when the review is completed successfully Finally, the flow of processing when the examination according to this embodiment is normally completed will be described with reference to Fig. 10. Fig. 10 is a sequence diagram showing an example of the flow of processing when the examination according to this embodiment is normally completed. Note that the processing shown in Fig. 10 is performed after step S308 shown in Fig. 9 when there is no defect in the application in step S308.

[0074] 10, first, the registration processing unit 437 of the inspection system 40 extracts information indicating the application contents from the review target that has been normally reviewed by the employee MS (i.e., no defects), generates registration information, and transmits it to the local government system 60 (step S401). The registration information registration unit 632 of the local government system 60 registers the registration information received from the inspection system 40 in the storage unit 620 (step S402). Next, the notification processing unit 438 of the inspection system 40 determines the method for notifying the applicant US of the inspection result (step S403).

[0075] If the application is a paper application (step S404 / paper application), the notification processing unit 438 instructs the employee MS to respond in writing via the local government terminal 20 (step S405). The staff member MS who received the instructions sends a document notifying the applicant US1 of the screening result (step S406). The applicant US1 receives the document sent from the local government (step S407) and confirms the screening result based on the document (step S408).

[0076] If the application is an online application (step S404 / online application), the notification processing unit 438 notifies the applicant US2 of the screening result online via the applicant terminal 10 (step S409). For example, the notification processing unit 438 may allow the applicant US2 to check the screening result on his / her personal page on a web page provided by the local government, or may send the screening result to an email address registered in advance by the applicant US2. The applicant US2 checks the notified examination result online (step S410).

[0077] As described above, the screening business support system 1 according to this embodiment includes a storage unit 420 that stores managed information, which is information linking personal information of a managed person managed by a provider of a service to be received by applying with duplication judgment information indicating information about the managed person used to judge duplication of applications for the service; a screening target acquisition unit 431 that acquires a screening target indicating information to be subject to screening for an application according to an application method; a collation unit 432 that compares the managed information stored in the storage unit 420 with the screening target acquired by the screening target acquisition unit 431 and acquires duplication judgment information of an applicant who has applied for the service from the managed information including personal information corresponding to the personal information indicated by the screening target; a duplicate application judgment unit 433 that judges whether or not an application is duplicated depending on whether or not the duplicate judgment information of the applicant acquired by the collation unit 432 is registered in the storage unit 420; and a screening screen display unit 435 that transmits screen information of a screening screen indicating the screening target and screening items when the duplicate application judgment unit 433 judges that the application is not duplicated, and transmits information indicating an error that the application is duplicated when the application is judged to be duplicated.

[0078] With this configuration, even if multiple application methods, such as paper applications (analog applications) and online applications (digital applications), coexist due to the promotion of digitalization of various procedures, workers who perform the review work on applications for various procedures can perform the review using the same review flow regardless of the application method used. In addition, workers who perform the review work no longer need to manually check whether each application is a duplicate application, which reduces the workload. Therefore, the screening operation support system 1 according to this embodiment makes it possible to reduce the workload imposed on workers in the screening operation for applications for various procedures.

[0079] <7. Variations> The embodiments of the present invention have been described above. Next, modified examples of the above-mentioned embodiments will be described. Each modified example described below may be applied to each embodiment alone, or may be applied to each embodiment in combination. Furthermore, each modified example may be applied in place of the configuration described in each embodiment, or may be applied in addition to the configuration described in each embodiment.

[0080] In the above-described embodiment, an example has been described in which the screening terminal is a local government terminal 20 operated by the local government JC, and the person in charge of the screening work is an employee MS belonging to the local government JC, but the present invention is not limited to such an example. For example, the screening terminal may be a terminal operated by a third party other than the local government JC. A terminal operated by a third party is, for example, a terminal operated by a company that has been contracted by the local government JC to operate the screening terminal. Also, for example, the person in charge of the screening work may be a person belonging to a third party other than the local government JC. A person belonging to a third party is, for example, a person belonging to a company that has been contracted by the local government JC to perform the screening work.

[0081] In addition, in the above-described embodiment, an example was described in which the application method was a paper application or an online application, but the application method is not limited to such examples. For example, the application method may include offline application. An offline application is an application method in which an application is made offline. An offline application may involve, for example, an applicant visiting the provider's facility and inputting the necessary information into a terminal installed within the facility (such as a local government office). In this case, the input data input by the applicant into the terminal is linked to the inspection system 40. At the time of linking, the input data may be linked to the inspection system 40 via the local government terminal 20, or may be linked directly to the inspection system 40.

[0082] An offline application may be, for example, a method in which an applicant visits a provider's facility, fills in the necessary items on an application form at the facility, and submits it. In this case, when a person in charge at the facility receives the application form submitted by the applicant, he or she scans it using the reading device 30 to capture image data of the application form, in the same way as in the case of a paper application.

[0083] An offline application may be, for example, a method in which the applicant calls a facility, and the facility's staff member receives the information from the applicant over the phone and inputs it into a terminal or fills in an application form on their behalf. In the case of input by proxy, the input data input into the terminal by the staff member is linked to the inspection system 40. In the case of filling in the application form on their behalf, the staff member scans the filled-in application form with a reading device 30 to capture image data of the application form.

[0084] In addition, in the above-described embodiment, it has been described how duplicate applications are prevented by making a duplication determination (i.e., a duplication determination between a paper application and an online application) when an applicant who has already applied via paper application makes a separate application online, and when an applicant who has already applied via online application makes a separate application via paper, but the present invention is not limited to such examples. For example, overlap determinations may be made between paper applications and paper applications, between online applications and online applications, between offline applications and offline applications, between paper applications and offline applications, and between online applications and offline applications.

[0085] Further, in the above-described embodiment, an example has been described in which the provider is an administrative agency (local government) and the applicant is a resident, but the present invention is not limited to such an example. For example, the provider may be a government agency and the applicant may be a private company. In this case, private company information indicating information on private companies under the jurisdiction of the local government is registered in advance in the local government system 60 according to the above-described embodiment. Private company information is an example of information on managed persons (e.g., private companies under the jurisdiction of a local government) managed by an administrative agency (e.g., a local government) that is a service provider. Managed person information is information that links corporate information (corporation information) of a private company with duplicate determination information of the private company. Corporate information of a private company is, for example, a company name, address, telephone number, etc. Duplicate determination information of a private company is, for example, a corporate ID, a corporate number, etc. If the private company is a restaurant, the duplicate determination information may be, for example, a restaurant license number or a business license number.

[0086] The provider may be a private company and the applicant may be a consumer. In this case, the local government system 60 according to the above-described embodiment is replaced with a corporate system, and consumer information indicating information about consumers managed by the private company is registered in advance in the corporate system. Consumer information is an example of managed information about a managed person (e.g., a consumer who is a member of a distribution company) managed by a private company that provides a service (e.g., a distribution company). Managed information is information that links the consumer's personal information with the consumer's duplication determination information. The consumer's company information is, for example, name, date of birth, address, etc. The consumer's duplication determination information is, for example, a member ID, etc.

[0087] Furthermore, the above-mentioned screening operation support system 1 may allow applications to be made by proxy. For example, suppose that an application by a certain applicant is made by a proxy of the applicant (e.g., the applicant's parent or child). In this case, the proxy submits the application after attaching a certificate proving that the proxy is a proxy of the applicant. The data of the certificate is imported into the screening operation support system 1, and is displayed on the screening screen by the function of the screening screen display unit 435 of the inspection system 40. This allows the person in charge of the review process to know that the application is a proxy application by checking the displayed certificate.

[0088] Furthermore, the registration processing unit 437 of the inspection system 40 registers information indicating that the proxy has made a proxy application. As a result, when a person who has made a proxy application makes an application for himself / herself, if information indicating that a proxy application has been made for this applicant is registered, the duplicate application determination unit 433 of the inspection system 40 can determine that the applicant's first application for himself / herself is not a duplicate application.

[0089] In addition, in the above-described embodiment, an example was described in which in the case of a paper application, processing is performed using image data of the application form read by the reading device 30, but the present invention is not limited to such an example. For example, processing may be performed using character information (text data) obtained from image data using OCR (Optical Character Recognition), AI (Artificial Intelligence) OCR, software that converts images into text, etc. In addition, when an application is made by telephone, processing may be performed using character information that has been converted into text from the voice data.

[0090] In the above embodiment, an example has been described in which the duplication determination information is identification information unique to a person under management, but the present invention is not limited to such an example. For example, the duplication judgment information may include at least one of the telephone number, email address, and SNS (Social Networking Service) account of the person under management. The telephone number, email address, and SNS account of the person under management can be used as substitute information when identification information specific to the person under management cannot be obtained. For example, assume that the collation unit 432 cannot obtain the identification information of the applicant from the person under management information stored in the storage unit 420 in the collation of the person under management information and the subject of review. In this case, the collation unit 432 obtains at least one of the applicant's telephone number, email address, and SNS account from the person under management information instead of the identification information as the applicant's duplication judgment information. Then, the duplication application judgment unit 433 judges whether the application is duplicated based on at least one of the applicant's telephone number, email address, and SNS account obtained.

[0091] Specifically, the duplicate application determination unit 433 determines whether the application is a duplicate by checking whether at least one of the acquired phone number, email address, and SNS account of the applicant is registered as acquired data in the storage unit 420. If any of the phone number, email address, and SNS account is shared, the duplicate application determination unit 433 may determine whether the application is a duplicate based on a combination of multiple pieces of information or on information that is not shared. The sharing of phone numbers, email addresses, and SNS accounts may occur, for example, when a home landline phone number is registered, when a parent's email address is registered in an application by a child, or when an SNS account of a restaurant is registered in an application by multiple related parties of the restaurant.

[0092] In the above-described embodiment, applicant cleansing may be performed. Applicant cleansing refers to selecting, from among those under management, recipients of the service provided by the provider (i.e., applicants who can apply for the service). Here, the function of cleansing an applicant will be described with reference to Fig. 11. Fig. 11 is a block diagram showing an example of the functional configuration of an inspection system 40a in a modified example according to this embodiment. As shown in Fig. 11, an inspection system 40b further includes a subject selection unit 439 in addition to the functional configuration of the inspection system 40 shown in Fig. 3.

[0093] The target person selection unit 439 has a function of selecting a target person of the service. The target person selection unit 439 acquires managed person information including information for determining whether or not the managed person satisfies the application conditions for the service from the service provider, and stores it in the storage unit 420. For example, it is assumed that the service provider is a local government, and one of the application conditions includes being a resident of the local government at the time of application. In this case, the target person selection unit 439 acquires managed person information including information that shows that the managed person is a resident of the local government at the time of application from the local government. The information that shows that the managed person is a resident of the local government at the time of application is, for example, the date of settlement. The target person selection unit 439 selects a person who satisfies the application conditions from among the managed persons indicated by the managed information as a target person of the service, based on the application conditions of the service provided by the service provider and the managed person information stored in the storage unit 420. The service provider sends the selected target person a notification that he or she is a target person of the service and can apply, and an application form for application, by direct message (DM), e-mail, etc.

[0094] In the above-described embodiment, a process of determining an applicant may be performed. The process of determining an applicant is a process of determining whether or not the applicant is a target person. Here, the function of performing the applicant determination process will be described with reference to Fig. 12. Fig. 12 is a block diagram showing an example of the functional configuration of the inspection system 40b in a modified example according to the present embodiment. As shown in Fig. 12, the inspection system 40b further includes an object person determination unit 440 in addition to the functional configuration of the inspection system 40 shown in Fig. 3.

[0095] The target person determination unit 440 has a function of performing a determination process of the applicant. The target person determination unit 440 performs a determination process of the applicant before the duplicate application determination unit 433 performs a determination process. The target person determination unit 440 acquires managed person information including information for determining whether or not the applicant satisfies the application conditions for the service from the service provider, and stores it in the storage unit 420. For example, it is assumed that the service provider is a local government, and the local government provides a benefit system service for users of a nursery school. In this case, the target person selection unit 439 acquires managed person information including information showing that the applicant is using a nursery school at the time of application from the local government. The information showing that the applicant is using a nursery school at the time of application is, for example, information showing the payment record of childcare fees. The target person determination unit 440 determines whether or not the applicant is a target person for the service based on the application conditions for the service and the managed person information of the applicant who applied for the service. If it is determined that the applicant is a target person for the service, a process for determining whether or not the application is duplicated is performed. On the other hand, if it is determined that the applicant is not a target person for the service, the target person determination unit 440 displays an error message to the local government terminal 20 indicating that the applicant is not a target person for the service.

[0096] In the above-described embodiment, the inspection system 40 may have the functions of both the subject selection unit 439 and the subject determination unit 440.

[0097] The above describes the modified embodiment of the present invention. Note that some or all of the functions of the examination operation support system 1 in the above embodiment may be realized by a computer. In that case, a program for realizing the functions may be recorded in a computer-readable recording medium, and the program recorded in the recording medium may be read into a computer system and executed to realize the functions. Note that the term "computer system" as used herein includes hardware such as an OS and peripheral devices. Furthermore, the term "computer-readable recording medium" refers to portable media such as flexible disks, optical magnetic disks, ROMs, and CD-ROMs, and storage devices such as hard disks built into a computer system. Furthermore, the term "computer-readable recording medium" may include a medium that dynamically holds a program for a short period of time, such as a communication line when a program is transmitted via a network such as the Internet or a communication line such as a telephone line, and a medium that holds a program for a certain period of time, such as a volatile memory inside a computer system that is a server or client in such a case. Furthermore, the above program may be a program for realizing some of the functions described above, or may be a program that can realize the functions described above in combination with a program already recorded in the computer system, or may be a program that is realized using a programmable logic device such as an FPGA (Field Programmable Gate Array).

[0098] Although the embodiment of the present invention has been described in detail above with reference to the drawings, the specific configuration is not limited to the above, and various design changes, etc. are possible within the scope that does not deviate from the gist of the present invention. [Explanation of symbols]

[0099] 1...screening operation support system, 10...applicant terminal, 20...local government terminal, 30...reading device, 40...inspection system, 50...online application system, 60...local government system, 70...screening screen, 210...communication unit, 220...input unit, 230...storage unit, 240...control unit, 241...image data processing unit, 242...input data processing unit, 243...screening result processing unit, 250...output unit, 410...communication unit, 420...storage unit, 430...control unit, 431...screening result processing unit, Screening target acquisition unit, 432... matching unit, 433... duplicate application determination unit, 434... screening target registration unit, 435... screening screen display unit, 436... deficiency processing unit, 437... registration processing unit, 438... notification processing unit, 510... communication unit, 520... memory unit, 530... control unit, 531... input data confirmation unit, 532... input data registration unit, 533... input data output unit, 610... communication unit, 620... memory unit, 630... control unit, 631... resident information processing unit, 632... registration information registration unit

Claims

1. A storage unit that stores managed information, which is information that links personal information of a managed person managed by a provider of a service that can be received by applying with overlap determination information that indicates information about the managed person used to determine overlap of applications for the service; an examination target acquisition unit that acquires an examination target indicating information that is to be examined for the application in accordance with an application method; A collation unit that compares the managed information stored in the storage unit with the review target acquired by the review target acquisition unit, and acquires the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; a duplicate application determination unit that determines whether the application is a duplicate depending on whether the duplicate determination information of the applicant acquired by the collation unit is registered in the storage unit; and a review screen display unit that transmits screen information of a review screen indicating the review subject and review items when the duplicate application determination unit determines that the application is not a duplicate, and transmits information indicating an error that the application is a duplicate when the duplicate application determination unit determines that the application is a duplicate; An examination operation support system equipped with:

2. The duplication determination information includes identification information unique to each of the persons under management that is assigned to each of the persons under management, The matching unit acquires the identification information as the duplication determination information of the applicant, The duplicate application determination unit determines whether or not the application is a duplicate based on the acquired identification information of the applicant. The examination operation support system according to claim 1.

3. The duplication determination information includes at least one of a telephone number, an email address, and an SNS account of the person to be managed, The collation unit acquires at least one of the telephone number, the email address, and the SNS account as the duplication determination information of the applicant, The duplicate application determination unit determines whether or not the application is a duplicate based on at least one of the acquired telephone number, the email address, and the SNS account of the applicant. The examination operation support system according to claim 1.

4. A target selection unit that selects, based on the application conditions for the service and the managed information stored in the storage unit, a person who satisfies the application conditions from among the managed persons indicated by the managed information as a target of the service; The examination operation support system according to claim 1 , further comprising:

5. an eligibility determination unit that determines whether or not the applicant is an eligibility person for the service based on the application conditions for the service and the managed person information of the applicant who has applied for the service; The examination operation support system according to claim 1 , further comprising:

6. A storage process in which the storage unit stores managed information, which is information in which personal information of the managed person managed by a provider of a service that can be received by applying is linked to overlap determination information indicating information about the managed person used to determine overlap of applications for the service; an examination target acquisition step in which an examination target acquisition unit acquires an examination target indicating information to be examined for the application according to an application method; A matching process in which a matching unit matches the managed information stored in the storage unit with the review target acquired by the review target acquisition unit, and acquires the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; a duplicate application determination step in which a duplicate application determination unit determines whether or not the application is a duplicate depending on whether or not the duplicate determination information of the applicant acquired by the matching unit is registered in the storage unit; a review screen display process in which, if the duplicate application determination unit determines that the application is not a duplicate, the review screen display unit transmits screen information of a review screen indicating the review subject and review items, and, if the application is determined to be a duplicate, transmits information indicating an error that the application is a duplicate; The examination operation support method includes the following steps.

7. Computer, A storage means for storing managed information, which is information linking personal information of a managed person managed by a provider of a service that can be received by applying with overlap determination information indicating information about the managed person used to determine overlap of applications for the service; an examination target acquisition means for acquiring an examination target indicating information to be examined for the application in accordance with an application method; A collation means for collating the managed information stored by the storage means with the review target acquired by the review target acquisition means, and acquiring the duplication determination information of the applicant who applied for the service from the managed information including personal information corresponding to the personal information indicated by the review target; a duplicate application determination means for determining whether or not the application is a duplicate application depending on whether or not the duplicate determination information of the applicant acquired by the matching means is registered in the storage means; a review screen display means for transmitting screen information of a review screen showing the review subject and review items when the duplicate application determination means determines that the application is not a duplicate, and for transmitting information indicating an error that the application is a duplicate when the duplicate application determination means determines that the application is a duplicate; A program to function as a

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