Elevator control system and program

Abstract

To provide an elevator control system that creates an environment in an elevator where each user can get on a self-assigned car by call registration without being late.SOLUTION: An information management device specifies, on the basis of a destination floor of each user, a bank that a user should use as a bank planned for use. When a second facial information acquisition device acquires second facial information for each user who has entered the specific area, the information management device determines whether a specific point where the second facial information is obtained has a corresponding relation with the bank planned for use that is associated with the first facial information matched with the second facial information in first information management data. Moreover, when it is determined that the specific point where the second facial information is obtained has the corresponding relation with the bank planned for use, the information management device requests call registration by transmitting, to the bank planned for use, a destination floor associated with the first facial information matched with the second facial information in the first information management data.SELECTED DRAWING: Figure 1

Description

[Technical field]

[0001] The present invention relates to a control technique for registering calls for each user in an elevator. [Background technology]

[0002] As an elevator control technology, Patent Document 1 discloses a technology in which, when each user passes through a security gate installed on a specific floor (such as a lobby floor) of a building, a call registration for that user is performed using a destination floor that is previously associated with that user. With this technology, when passing through a security gate, information on the car assigned to each user by the call registration is displayed on the display unit of the security gate. Therefore, by checking the information displayed on the display unit, each user can recognize which car they should board and then head to the boarding area. [Prior art documents] [Patent documents]

[0003] [Patent Document 1] JP 2013-67489 A Summary of the Invention [Problem to be solved by the invention]

[0004] In Patent Document 1, only one bank is provided that is configured to centrally manage multiple elevator cars, and a security gate is installed in a location close to the bank. Therefore, after passing through the security gate, users can reach the platform in a short time. Therefore, most users can board the elevator car assigned to them without missing it.

[0005] On the other hand, in a large building with multiple banks, the floor area of ​​a particular floor is large, and security gates are sometimes installed at a location far from the banks or where the banks cannot be seen. If a security gate is installed in such a location, it will take a long time for a user to reach the boarding area after passing through the security gate. As a result, there is a risk that a user will miss the car assigned to them when passing through the security gate.

[0006] Therefore, the object of the present invention is to create an environment in which each user can board the elevator car assigned to him / her through call registration without missing it, even if the entrance point where a security gate or the like is installed is far from the elevator hall and it takes time for users to move there. [Means for solving the problem]

[0007] The control system according to the present invention is applicable to an elevator having a configuration in which the elevator includes a plurality of banks, and a specific floor is provided with a specific area including the landings of the banks and an entry point used for entering the specific area.

[0008] The control system includes a group management control device, a first face information acquisition device, a second face information acquisition device, and an information management device. One group management control device is provided for each of the banks. The first face information acquisition device acquires face information of each user as first face information when the user enters the specific area from the entry point. At least one specific point corresponding only to the bank is provided for each bank in the specific area, and the second face information acquisition device acquires face information of each user who passes through the specific point as second face information. The information management device is a device separate from the group management control device, and manages information required for call registration in the group management control device.

[0009] The information management device includes an information identification processing unit, a first information management data, a relationship determination processing unit, and a registration request processing unit. The information identification processing unit identifies a bank to be used by each user from the destination floor of the user as a bank to be used. The first information management data records the first face information acquired by the first face information acquisition device for each user, the destination floor of the user, and the bank to be used identified by the information identification processing unit from the destination floor in a mutually associated state. When the second face information acquisition device acquires second face information for each user who has entered the specific area, the relationship determination processing unit determines whether or not the specific location from which the second face information was acquired is a specific location having a corresponding relationship with the bank to be used that is associated with the first face information that matches the second face information in the first information management data. When the relationship determination processing unit determines that the specific location from which the second facial information was obtained is a specific location having a corresponding relationship with the bank to be used, the registration request processing unit requests call registration by transmitting to the bank to be used the destination floor that is associated with the first facial information that matches the second facial information in the first information management data.

[0010] According to the above control system, the information required for call registration is managed centrally by an information management device (a device separate from the group management control device), and the information required for call registration can be transmitted from the information management device to each group management control device at a desired timing, thereby making it possible to request call registration. Therefore, it is possible to perform call registration not when each user passes through an entrance point, but only when each user passes through a specific point corresponding to the bank to be used, by requesting the information management device to the group management control device installed in the bank to be used. In other words, it becomes possible to perform call registration (call registration for that user) after each user approaches the bank to be used.

[0011] Furthermore, since the information necessary for call registration is provided to each group management control device from the information management device, each group management control device can perform call registration after receiving the necessary information (a request for call registration), as in the conventional manner, and therefore there is no need to make any changes to the configuration of the group management control device from the conventional method.

[0012] In the above control system, when the second face information acquisition device acquires second face information for each user who has entered a specific area, the relationship determination processing unit may determine whether the specific location where the second face information was obtained is a specific location that has a corresponding relationship with the bank to be used that matches the target bank, and extract first face information from the first information management data that is associated with a bank to be used that matches the target bank, and determine whether the second face information matches any of the first face information, thereby determining whether the specific location where the second face information was obtained is a specific location that has a corresponding relationship with the bank to be used.

[0013] According to the above configuration, it is possible to determine whether a user has approached the bank to be used by simply referring to the information of some users (i.e., users who have the target bank as the bank to be used) in the first information management data, thereby improving the efficiency of the process (relationship determination process) executed by the relationship determination processor.

[0014] The control system may further include a guidance device that provides guidance to each user when the user enters the specific area from the entry point. In this configuration, the information identification processing unit may identify a bank that the user plans to use when the user enters the specific area from the entry point, and may cause the guidance device to provide guidance for the bank that the user plans to use.

[0015] According to the above configuration, when a user enters a specific area from an entrance point, the user can receive guidance from the guidance device regarding the bank that the user should use (the bank that the user plans to use). Therefore, the user does not have to be confused about which bank can guide the user to the destination floor.

[0016] In the above control system, the information management device may further include second information management data. When the group management control device performs call registration for each user in response to a request from the registration request processing unit, the group management control device may return information on the call registration to the information management device, and the second information management data may record the information on the call registration for each user in a state associated with user information that identifies the user.

[0017] According to the above configuration, regardless of which group management control device the call registration is performed in, all the information of the call registration is managed centrally by the information management device. Therefore, for any user, the call registration information of that user can be obtained simply by accessing the information management device.

[0018] In the above control system, when the group management control device performs call registration, it may obtain, for each user, an actual measured value of the walking time from the entrance point to a specific point that corresponds to the bank that the user plans to use, and based on the actual measured value, estimate a predicted value of the walking time from the specific point to the boarding area of ​​the bank that the user plans to use, and then perform call registration taking into account the predicted value.

[0019] According to the above configuration, it is possible to estimate a predicted walking time for each user from a specific point corresponding to the bank that the user plans to use to the boarding area of ​​the bank that the user plans to use. In addition, when estimating a predicted value for each user, the actual walking time measured immediately before for the user is used, so that a predicted value that reflects the state of the user at that time can be obtained with high accuracy. As a result, it is possible to assign the most suitable car for each user.

[0020] In the above control system, a terminal device carried by each user holds user information for identifying the user, and the first information management data may record the user information held in the terminal device of the user in a state in which the user information is further associated with each user's first face information, destination floor, and bank to be used. In this configuration, a first aspect of the program according to the present invention causes the terminal device to execute a search step and a guidance step as follows. In the search step, the terminal device accesses the information management device and searches for a bank to be used that is associated with user information matching the user information held by the terminal device from among the banks to be used in the first information management data. In the guidance step, if the terminal device is able to find the bank to be used in the search step, it guides the user carrying the terminal device to the bank to be used.

[0021] According to the first aspect, a user can receive information on the bank that the user should use (the bank that the user plans to use) from a terminal device that the user carries, and can check the bank that the user plans to use even while moving. This eliminates the need for the user to stop at the entrance point to check the bank that the user plans to use. This makes it possible to smooth the flow of users at the entrance point. Moreover, the user does not need to be confused about which bank can guide the user to the destination floor.

[0022] In the above control system, the second information management data may record user information held in a terminal device held by each user as user information in a state in which the user information is associated with the call registration information for that user. In this configuration, a second aspect of the program according to the present invention causes the terminal device to execute a search step and a guidance step as follows. In the search step, the terminal device accesses the information management device and searches for information associated with user information matching the user information held by the terminal device from the call registration information in the second information management data. In the guidance step, if the terminal device is able to find the call registration information in the search step, it guides the user who holds the terminal device to that information.

[0023] According to the second aspect described above, a user can receive information about the bank he or she is going to use (the bank he or she plans to use) from a terminal device that he or she owns, so that the user can check the registration information about himself or herself even if there is no display device at the boarding point of the bank he or she plans to use or at a specific location that corresponds to the bank. Effect of the Invention

[0024] According to the present invention, even if the entry point is far from the platform and it takes time for users to travel, each user can board the car assigned to him / her through call registration without missing it. [Brief description of the drawings]

[0025] [Figure 1] 1 is a conceptual diagram illustrating an example of the overall configuration of an elevator to which a control system according to an embodiment is applied. [Diagram 2] FIG. 2 is a conceptual diagram illustrating an elevator configuration on a specific floor in an embodiment. [Diagram 3] FIG. 1 is a conceptual diagram showing the configuration of (A) an information management device equipped in an elevator, (B) the configuration of a group management control device in each bank, and (C) the configuration of a terminal device carried by each user of the elevator. [Figure 4] 2A to 2C are conceptual diagrams illustrating examples of (A) first correspondence management data, (B) second correspondence management data, and (C) third correspondence management data used in the embodiment. [Diagram 5] FIG. 2 is a conceptual diagram illustrating device management data used in the embodiment. [Figure 6] 2A and 2B are conceptual diagrams illustrating first information management data and second information management data used in the embodiment. [Figure 7] 4 is a flowchart showing a control process executed by an information management device in an embodiment. [Figure 8] 4 is a flowchart showing a first control process among the above control processes. [Figure 9]6 is a flowchart showing a second control process among the above control processes. [Figure 10] 4 is a flowchart showing a control process executed by a group management control device of each bank in the embodiment. [Figure 11] 4 is a flowchart showing a control process (information guidance process) executed by a terminal device in an embodiment. [Figure 12] 13 is a flowchart showing a second control process executed by the information management device in the first modified example. [Figure 13] FIG. 13 is a conceptual diagram illustrating first information management data used in a second modified example. [Figure 14] 13 is a flowchart showing a control process executed by a group management control device of each bank in a second modified example. [Figure 15] 13 is a flowchart showing a control process (information guidance process) executed by a terminal device in a third modified example. [Figure 16] FIG. 13 is a conceptual diagram illustrating an elevator configuration on a specific floor in a fourth modified example. [Figure 17] FIG. 13 is a conceptual diagram illustrating third correspondence management data used in a fourth modified example. [Figure 18] 13A and 13B are conceptual diagrams illustrating fourth correspondence management data and notification management data used in a fifth modified example. [Figure 19] 13A and 13B are conceptual diagrams illustrating first information management data and second information management data used in a fifth modified example. [Figure 20] 13 is a flowchart showing a second control process among the control processes executed by the information management device in the fifth modified example. [Figure 21] FIG. 13 is a conceptual diagram illustrating an elevator configuration on a specific floor in the sixth modified example. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS

[0026] [1] Implementation Example FIG. 1 is a conceptual diagram illustrating the overall configuration of an elevator to which a control system according to an embodiment is applied. In this embodiment, the elevator includes a regulating device 1 (such as a security gate), an information acquiring device 2, a guidance device 3, an information management device 4, and multiple banks. Each bank includes multiple cars (see FIG. 2) and a group management control device 5 that manages them in an integrated manner. In addition, each bank is given a bank name that allows users to distinguish that bank from other banks. In the example of FIG. 1, the elevator includes two banks, which are given the bank names "A" and "B", respectively.

[0027] Fig. 2 is a conceptual diagram showing the configuration of elevators on a specific floor (such as a lobby floor) of a building. As shown in this diagram, the specific floor has separate landings for two banks (banks A and B). The specific floor also has a specific area Rt that includes both of these landings, and an entrance point Xs that is used to enter the specific area Rt.

[0028] In this embodiment, only one entry point Xs is provided on a specific floor, and when a user who is outside the specific area Rt on a specific floor uses an elevator, the user must enter the specific area Rt through the entry point Xs. Note that a specific floor may have multiple entry points Xs (see FIG. 16), in which case the user will enter the specific area Rt through any of the entry points Xs. Note that an elevator with multiple entry points Xs will be specifically described in the "fourth modified example" below.

[0029] Furthermore, in this embodiment, a restriction device 1 is installed at the entrance point Xs, and the restriction device 1 restricts passage through the entrance point Xs. In the example of FIG. 2, three restriction devices 1 are installed at the entrance point Xs. The number of restriction devices 1 installed at the entrance point Xs is not limited to three, and may be multiple, or may be one. If multiple entrance points Xs are provided on a specific floor (see FIG. 16), the restriction device 1 is installed at each entrance point Xs, thereby restricting passage through each entrance point Xs.

[0030] Here, buildings equipped with multiple banks as in this embodiment are often large buildings, and the floor area of ​​a particular floor is often designed to be large. In such buildings, the regulating device 1 may be installed at a location far from the bank or at a location where the bank cannot be seen. If the regulating device 1 is installed at such a location, it will take time for a user to reach the boarding area after passing the regulating device 1. For this reason, if a call registration for each user is performed when that user passes the regulating device 1, the user may miss the car assigned to him / her when passing the regulating device 1.

[0031] Therefore, in such elevators, even if the entrance point Xs is far from the landing and it takes time for the user to move there, in order to create an environment in which each user can board the elevator car assigned to him / her through call registration without missing it, a control system to make this possible is constructed using some or all of the configuration described in detail below.

[0032] In this embodiment, the terminal device 6 (such as a smartphone) carried by each user of the elevator is used to display a code (such as a QR code (registered trademark) or a two-dimensional barcode) including user information Pi required for authentication to pass through the regulating device 1, and to guide (such as display) the user about the information of the call registration (registered information Pq) executed by the group management control device 5. Here, the user information Pi is information for identifying each user from other users. An application program (hereinafter referred to as an "elevator use app") for enabling such input and guidance is installed in the terminal device 6 carried by each user. In addition, the information (such as a user ID) set in the elevator use app is held in the terminal device 6 as the user information Pi of each user. Note that the user information Pi may be unique information (such as a terminal ID) originally held in the terminal device 6 in which the elevator use app is installed.

[0033] In the following, for the sake of simplicity, it is assumed that different stop floors are set in the two banks (banks A and B) as stop floors other than the specific floors to which they respectively guide. In other words, it is assumed that the stop floors other than the specific floors are set so that they do not overlap. As a specific example, it is possible to consider a case in which higher floors (e.g., floors 2 to 10) are set in bank A as stop floors other than the specific floors, and lower floors (e.g., floors 11 to 20) are set in bank B as stop floors other than the specific floors.

[0034] [1-1] Regulating device The regulating device 1 comprises a reader 11 that reads information from a terminal device 6 carried by a user, and an opening / closing control unit 12 that controls the opening and closing of the gate in response to a command from an information management device 4 (see FIG. 1). Specifically, the reader 11 is a code reader that reads a code displayed on the terminal device 6, and the opening / closing control unit 12 is a part that is configured with a processing device such as a CPU or MPU. Reader information Pxg and gate information Pwg are set in the reader 11 and the opening / closing control unit 12 to distinguish them from other devices, respectively.

[0035] In this embodiment, each user can start an elevator use application on his / her terminal device 6 to display a code including the user information Pi on the screen (display unit 63) of the terminal device 6. Then, when passing through the regulating device 1, each user can hold the code displayed on his / her terminal device 6 over the reader 11 to have the reader 11 read the code.

[0036] When the reader 11 reads a code, the user information Pi contained in the code is used for control processing (authentication processing, acquisition processing, etc.) performed by the information management device 4, which will be described later. Therefore, every time the reader 11 reads a code, it transmits the user information Pi contained in the code to the information management device 4 (see FIG. 1). At this time, the reader 11 transmits its own reader information Pxg to the information management device 4 together with the user information Pi, so that the information management device 4 recognizes which device has transmitted the user information Pi.

[0037] [1-2] Information acquisition device The information acquisition device 2 is a device that acquires face information (such as facial features) from each elevator user. In this embodiment, the information acquisition device 2 includes a first face information acquisition device 21 and a second face information acquisition device 22 (see Figs. 1 and 2). Specifically, these acquisition devices are devices configured with an imaging device such as a camera. The first face information acquisition devices 21 and 22 are set with camera information Py1 and Py2 for identifying each of them from other devices.

[0038] <First face information acquisition device> The first face information acquisition device 21 acquires the face information of each user as the first face information Pf1 when the user enters the specific area Rt from the entrance point Xs (see FIG. 2). Specifically, when each user passes the code displayed on his / her terminal device 6 over the reader 11 to pass through the restriction device 1, the first face information acquisition device 21 captures the face of the user to acquire an image of the user's face. Then, the first face information acquisition device 21 extracts the face information (such as facial features) of the user as the first face information Pf1 by performing image processing on the acquired image (face image) of each user. In this embodiment, the first face information acquisition device 21 is provided in correspondence with each of the three restriction devices 1 installed at the entrance point Xs (see FIG. 2), and each first face information acquisition device 21 acquires the face information of each user who is about to pass through the corresponding restriction device 1 as the first face information Pf1. In FIG. 1, the fact that the first face information acquisition device 21 and the regulating device 1 have a one-to-one correspondence is indicated by a dashed line frame surrounding them.

[0039] The first face information Pf1 extracted by the first face information acquisition device 21 from the image (face image) of each user is used for control processing (such as information recording processing) performed by the information management device 4 described later. Therefore, when the first face information acquisition device 21 acquires the first face information Pf1 of each user, it transmits the first face information Pf1 to the information management device 4 (see FIG. 1). At this time, the first face information acquisition device 21 transmits its own camera information Py1 to the information management device 4 together with the first face information Pf1 so that the information management device 4 recognizes which device is the sender of the first face information Pf1.

[0040] The extraction of the first face information Pf1 from the image may be executed by the information management device 4. In that case, every time the first face information acquisition device 21 acquires an image (face image) by photographing at the entry point Xs, the first face information acquisition device 21 transmits the image together with its own camera information Py1 to the information management device 4.

[0041] In the following, for the sake of simplicity, it is assumed that the image acquired by the first face information acquisition device 21 always includes the face of each user who passed through the entrance point Xs, and that the first face information Pf1 of the user is always extracted from the image. In addition, it is assumed that the first face information Pf1 and camera information Py1 of each user transmitted from the first face information acquisition device 21 are transmitted to the information management device 4 in a state where they are integrated into one data together with the user information Pi and reader information Pxg of the user transmitted from the regulating device 1. Note that information (user information Pi and first face information Pf1) may be transmitted separately for each user from the regulating device 1 and the first face information acquisition device 21, and the information management device 4 that receives the information may link the information together.

[0042] <Second face information acquisition device> Within the specific area Rt, at least one specific point Xt corresponding to each bank is provided (see FIG. 2). Here, the specific point Xt corresponding to only one bank is a point where a user who uses the bank will definitely go directly to the boarding area of ​​the bank after passing through the point. In this embodiment, as such specific points Xt, one specific point XtA corresponding to only bank A and one specific point XtB corresponding to only bank B are provided within the specific area Rt (see FIG. 2).

[0043] The second facial information acquisition device 22 includes a second facial information acquisition device 22A that acquires facial information of each user who has passed through the specific point XtA as second facial information Pf2, and a second facial information acquisition device 22B that acquires facial information of each user who has passed through the specific point XtB as second facial information Pf2.

[0044] Specifically, the second face information acquisition device 22A photographs a specific point XtA to acquire an image showing the face of a user passing through the specific point XtA. The second face information acquisition device 22B photographs a specific point XtB to acquire an image showing the face of a user passing through the specific point XtB. Then, both of the second face information acquisition devices 22A and 22B apply image processing to the acquired image to extract face information (such as facial features) of each user shown in the image as second face information Pf2.

[0045] The second face information Pf2 extracted by the second face information acquisition device 22 (22A and 22B) from the image (face image) of each user is used together with the above-mentioned first face information Pf1 in the control process (such as a registration request process) performed by the information management device 4 described later. Therefore, when the second face information acquisition device 22 acquires the second face information Pf2 of each user, it transmits the second face information Pf2 to the information management device 4 (see FIG. 1). At this time, the second face information acquisition device 22 transmits its own camera information Py2 to the information management device 4 together with the second face information Pf2 so that the information management device 4 recognizes which device is the sender of the second face information Pf2.

[0046] The extraction of the second face information Pf2 from the image may be executed by the information management device 4. In that case, each time the second face information acquisition devices 22A and 22B acquire an image (face image) by photographing at the specific points XtA and XtB, respectively, they will transmit the image together with their own camera information Py2 to the information management device 4.

[0047] In the following, for the sake of simplicity, it is assumed that the images acquired by the second facial information acquisition devices 22A and 22B always show the face of each user who has passed through specific points XtA and XtB, respectively, from the entry point Xs, and that the second facial information Pf2 of that user is always extracted from the images.

[0048] [1-3] Guidance device The guide device 3 provides guidance to each user when the user enters the specific area Rt from the entrance point Xs. In this embodiment, the guide device 3 is a device configured with a display device such as a liquid crystal monitor. The guide device 3 is set with monitor information Pzm for identifying the guide device 3 from other devices. The guide device 3 is mounted on each of the three regulating devices 1 installed at the entrance point Xs (see FIG. 2), and each guide device 3 displays various information (such as authentication results and bank name) for guidance to each user who holds a code over the reader 11 on the regulating device 1 on which it is mounted. In FIG. 1, the fact that the guide devices 3 have a one-to-one correspondence with the regulating devices 1 is indicated by a dashed line frame surrounding them.

[0049] [1-4] Information management device [1-4-1] Information management device configuration The information management device 4 is a device separate from the group management control device 5 of each bank (see FIG. 1), and manages information required for call registration in the group management control device 5. Furthermore, in this embodiment, the information management device 4 also functions as a security management device that manages security within the building. Specifically, as a control process, the information management device 4 maintains security within the building by grasping users who have entered through the entry point Xs, and manages information required for call registration for each user who has passed through the entry point Xs. At this time, the information management device 4 acquires the destination floor Ft of each user who has passed through the entry point Xs based on the user information Pi of the user (including the case where the destination floor Ft is specified from the user information Pi) as one piece of information required for call registration. Then, the information management device 4 requests each group management control device 5 to perform call registration by transmitting the information required for call registration at a desired timing.

[0050] More specifically, for each user who is about to pass through the regulating device 1, the information management device 4 authenticates the user information Pi of the user contained in the code read by the reader 11 (authentication process), and allows the user to pass through the regulating device 1 only if the authentication is successful. Furthermore, for each user who has entered the specific area Rt (in this embodiment, a user who has been successfully authenticated), the information management device 4 identifies information required for call registration for that user (information identification process). In this embodiment, the information management device 4 identifies the departure floor Fs and destination floor Ft of each user based on the user information Pi of that user (departure floor identification process, destination floor identification process), and identifies the bank that the user should use from the destination floor Ft as the bank to be used Bt (bank identification process). Then, the information management device 4 records the first face information Pf1 acquired by the first face information acquisition device 21 about the above user, the departure floor Fs and destination floor Ft of the user, and the bank Bt scheduled to be used identified from the destination floor Ft in a mutually corresponding state in the first information management data Dr1 (information recording process).

[0051] Thereafter, the information management device 4 judges whether the specific point Xt passed by the user is a specific point Xt (hereinafter referred to as "planned passing point Xtp") that has a corresponding relationship with the bank Bt that the user plans to use, in order to determine whether the user has approached the bank Bt that the user plans to use (relationship judgment process). Then, when the information management device 4 judges that the user has "approached" the bank Bt that the user plans to use, it requests the call registration by transmitting information necessary for the call registration for the user to the bank Bt that the user plans to use (registration request process). The control process executed by the information management device 4 will be described in detail later.

[0052] 3A is a conceptual diagram showing the configuration of the information management device 4. As shown in this figure, the information management device 4 includes a storage unit 41 and a control unit .

[0053] The storage unit 41 is a portion configured with storage devices such as ROM and RAM, and stores information necessary for control processes (authentication process, information identification process, registration request process, etc.) performed by the information management device 4. In this embodiment, the storage unit 41 stores first correspondence management data Dp1, second correspondence management data Dp2, third correspondence management data Dp3, device management data Dqd, first information management data Dr1, and second information management data Dr2.

[0054] Here, the first correspondence management data Dp1 is data for managing the destination floor Ft of each user who can be permitted to use the elevator. The second correspondence management data Dp2 is data for managing the stop floors (stop floors other than the specific floor) that each bank can guide to, and is used to specify the bank Bt to be used for each user. The third correspondence management data Dp3 is data for managing the correspondence relationship between the second face information acquisition device 22 and the bank. The device management data Dqd is data for managing, for each regulation device 1, multiple pieces of information related to the regulation device 1 in association with each other. The first information management data Dr1 is data for managing information required for call registration for each user. The second information management data Dr2 is data for managing the registration information Pq for each user in the group management control device 5.

[0055] 4(A) is a conceptual diagram illustrating the first correspondence management data Dp1 used in this embodiment. As shown in this figure, the first correspondence management data Dp1 records the user information Pi of each user and the default floor Ftd of the user (the destination floor Ft initially set as the disembarking floor of the user) in a mutually associated state.

[0056] FIG. 4(B) is a conceptual diagram illustrating the second correspondence management data Dp2 used in this embodiment. As shown in this figure, the second correspondence management data Dp2 records, for each destination floor Ft, the destination floor Ft and bank information Pb in a mutually associated state. Here, the bank information Pb associated with each destination floor Ft is information for identifying one of banks A and B that can guide to the destination floor Ft. In the example of FIG. 4(B), as the bank information Pb, the bank name "A" is associated with each destination floor Ft from the 2nd floor to the 10th floor, and the bank name "B" is associated with each destination floor Ft from the 11th floor to the 20th floor. Then, when one bank information Pb is extracted from the second correspondence management data Dp2, the bank corresponding to the bank information Pb is identified as the bank to be used Bt.

[0057] 4C is a conceptual diagram illustrating the third correspondence management data Dp3 used in this embodiment. As shown in this figure, the third correspondence management data Dp3 records, for each second face information acquisition device 22, its camera information Py2 and bank information Pb (in this embodiment, bank name "A" or "B") of a bank having a correspondence relationship with a specific point Xt photographed by the second face information acquisition device 22 in a mutually associated state.

[0058] 5 is a conceptual diagram illustrating the device management data Dqd used in this embodiment. As shown in this figure, the device management data Dqd records, for each regulating device 1, the reader information Pxg of the reader 11 included in the regulating device 1, the installation floor Fg of the reader 11, the camera information Py1 of the first face information acquisition device 21 and the monitor information Pzm of the guide device 3 that correspond to the regulating device 1, and the gate information Pwg of the opening / closing control unit 12 included in the regulating device 1 in a mutually associated state.

[0059] Here, the installation floor Fg is the floor where the reader 11 specified by the reader information Pxg is installed, in other words, the floor where the regulating device 1 equipped with the reader 11 is installed. In this embodiment, when a user uses an elevator (an elevator equipped with banks A and B) from a specific floor, the user needs to pass through the regulating device 1. Therefore, the installation floor Fg of the reader 11 (i.e., the installation floor Fg of the regulating device 1) is used as the departure floor Fs (boarding floor) of the user when the user uses the elevator from a specific floor.

[0060] Fig. 6(A) is a conceptual diagram illustrating the first information management data Dr1 used in this embodiment. As shown in this figure, the first information management data Dr1 records, for each user who has passed through the entrance point Xs (in this embodiment, a user who has passed through the regulating device 1 installed at the entrance point Xs), the user's user information Pi and first face information Pf1, the departure floor Fs and destination floor Ft of the user, and the intended use bank Bt identified from the destination floor Ft in a mutually associated state. In the example of Fig. 6(A), the bank information Pb of the bank identified from the user's destination floor Ft (in this embodiment, the bank name "A" or "B") is used as the intended use bank Bt.

[0061] Fig. 6(B) is a conceptual diagram illustrating the second information management data Dr2 used in this embodiment. As shown in this figure, the second information management data Dr2 records, for each user for whom call registration has been performed in the group management control device 5, the user information Pi of that user and the registration information Pq for that user in a mutually associated state. In the example of Fig. 6(B), the registration information Pq uses information in which the bank name "A" or "B" and the car number "1" to "4" (see Fig. 2) that identifies the car in each bank are connected with a hyphen "-" (such as "A-1", "B-4", and "A-2").

[0062] The control unit 42 is a part configured with processing devices such as a CPU and an MPU, and is responsible for executing the above-mentioned authentication process, information identification process (including departure floor identification process, destination floor identification process, and bank identification process), information recording process, and registration request process. More specifically, these processes are executed by an authentication processing unit 421, an information identification processing unit 422, an information recording processing unit 423, and a registration request processing unit 424 built in the control unit 42 (see FIG. 3(A)).

[0063] In this embodiment, the above-mentioned processing unit is configured as software by having the control unit 42 execute a program. Such a program may be stored in a portable storage medium (e.g., a flash memory or the like) in a readable state, read from the storage medium and installed and stored in the storage unit 41 of the information management device 4, or may be stored in another server or the like in a downloadable state, downloaded from the server and installed and stored in the storage unit 41. The above-mentioned processing unit may be configured as hardware by constructing a circuit within the information management device 4.

[0064] [1-4-2] Control process executed by the information management device 7 is a flowchart showing a control process executed by the information management device 4 in this embodiment. This control process is started when the information management device 4 receives information from the regulating device 1 (including information from the first face information acquisition device 21), or receives information from the second face information acquisition device 22 (22A or 22B), or receives information from the group management control device 5 that has executed the call registration, during the process in which each user performs an action to use the elevator (action to pass through the regulating device 1, movement to the bank Bt to be used).

[0065] Here, each time the code displayed on the terminal device 6 is held over the reader 11 of the regulating device 1, the user information Pi contained in the code read by the reader 11 and the reader information Pxg of the reader 11 are transmitted from each regulating device 1 to the information management device 4. In this embodiment, at this time, the information (first face information Pf1 and camera information Py1) transmitted at the same timing from the first face information acquisition device 21 corresponding to the regulating device 1 equipped with the reader 11 is also transmitted to the information management device 4 in a state where the information is compiled into one data.

[0066] Each time a user passes through a specific point Xt (XtA or XtB) photographed by the second face information acquisition device 22, the second face information Pf2 of the user and the camera information Py2 of the second face information acquisition device 22 are transmitted from each second face information acquisition device 22 (22A or 22B) to the information management device 4.

[0067] Information on call registration performed for each user (registration information Pq) is transmitted from each group management control device 5 to the information management device 4 in a state where it is associated with the user information Pi of that user. Details of the control process performed by the group management control device 5 will be described later.

[0068] 7 is executed every time the information management device 4 receives information from any of the above devices. Hereinafter, regardless of which device the information management device 4 receives information from, the information received at that time will be referred to as "received information Pr1."

[0069] When the control process is started, the information management device 4 first judges whether the received information Pr1 is transmitted from the regulation device 1 (including the first face information acquisition device 21), the second face information acquisition device 22, or the group management control device 5. Specifically, the information management device 4 first judges whether the received information Pr1 includes leader information Pxg (step S100) in order to judge whether the received information Pr1 is transmitted from the regulation device 1 (including the first face information acquisition device 21). In other words, the information management device 4 uses the received information Pr1 to judge whether the user is going to pass through the regulation device 1.

[0070] Then, if the information management device 4 determines in step S100 that it is "included (Yes)", then it can determine that the received information Pr1 is information transmitted from the regulation device 1 (including the first face information acquisition device 21). In other words, the information management device 4 can determine that the user is about to pass through the regulation device 1. In this case, the information management device 4 executes a first control process. The first control process will be described in detail later.

[0071] On the other hand, if the information management device 4 determines "not included (No)" in step S100, it can determine that the received information Pr1 is not information transmitted from the regulating device 1 (including the first face information acquisition device 21). In this case, the information management device 4 determines whether the received information Pr1 includes camera information Py2 (step S200) to determine whether the received information Pr1 is information transmitted from the second face information acquisition device 22. In other words, the information management device 4 uses the received information Pr1 to determine whether the user passed through a specific point Xt while moving to the bank Bt that the user plans to use.

[0072] If the information management device 4 determines in step S200 that the information Pr1 is included (Yes), then the information management device 4 can determine that the received information Pr1 is information transmitted from the second face information acquisition device 22. In other words, the information management device 4 can determine that the user passed through the specific point Xt (XtA or XtB) while moving to the bank Bt that the user plans to use. In this case, the information management device 4 executes a second control process. The second control process will be described in detail later.

[0073] On the other hand, if the information management device 4 determines "not included (No)" in step S200, it can determine that the received information Pr1 is not information from either the regulating device 1 (including the first face information acquisition device 21) or the second face information acquisition device 22. In this case, since the only device that can be considered to have transmitted the received information Pr1 is the group management control device 5, the information management device 4 can determine that the received information Pr1 is information transmitted from the group management control device 5. In this case, the information management device 4 executes a third control process. Details of the third control process will be explained after explaining the details of the group management control device 5.

[0074] In addition, in the judgment of step S100, other information (camera information Py1 or first face information Pf1) included only in the received information Pr1 from the regulating device 1 (including the first face information acquisition device 21) may be used instead of the reader information Pxg. In addition, in the judgment of step S200, other information (second face information Pf2) included only in the received information Pr1 from the second face information acquisition device 22 may be used instead of the camera information Py2.

[0075] <First control process> 8 is a flowchart showing the first control process. As described above, when the first control process is executed, the received information Pr1 includes the user information Pi, the reader information Pxg, the first face information Pf1, and the camera information Py1.

[0076] In the first control process, the information management device 4 performs authentication on the user information Pi in the received information Pr1 to determine whether or not the user (the user who is passing through the regulating device 1 at the entry point Xs) identified by the user information Pi in the received information Pr1 is a user who can be permitted to use the elevator (authentication process, step S101). Specifically, the information management device 4 determines whether or not the user information Pi in the received information Pr1 matches any of the user information Pi recorded in the first correspondence management data Dp1 (see FIG. 4(A)).

[0077] Then, when the authentication of the user information Pi is "successful" in step S101, the information management device 4 transmits a gate opening command Sg1 to the regulation device 1 having the reader 11 that transmitted the user information Pi to allow the user identified by the user information Pi to pass through the regulation device 1 (step S102) to execute control to open the gate. Specifically, the information management device 4 uses the reader information Pxg in the received information Pr1 to extract the gate information Pwg associated with the reader information Pxg that matches the reader information Pxg from the device management data Dqd (see FIG. 5). Then, the information management device 4 transmits the gate opening command Sg1 to the opening / closing control unit 12 identified by the gate information Pwg. As a result, the opening / closing control unit 12 executes control to open the gate.

[0078] After step S102, the information management device 4 identifies the user identified by the successfully authenticated user information Pi as the target user, and identifies information required for call registration for the target user that is not included in the received information Pr1 (in this embodiment, the departure floor Fs, destination floor Ft, and scheduled to be used bank Bt) by extracting the information from data in the memory unit 41 (such as the first corresponding management data Dp1) using the information in the received information Pr1 (information identification process; step S103). Specifically, the information management device 4 executes the following three processes in the information identification process.

[0079] The information management device 4 uses the reader information Pxg in the received information Pr1 to extract from the device management data Dqd (see Figure 5) the installation floor Fg that corresponds to the reader information Pxg that matches the reader information Pxg, and identifies the installation floor Fg as the departure floor Fs of the target user (departure floor identification process: Fs = Fg).

[0080] The information management device 4 uses the user information Pi (successfully authenticated user information Pi) in the received information Pr1 to extract from the first correspondence management data Dp1 (see Figure 4(A)) the default floor Ftd associated with the user information Pi that matches the user information Pi, and identifies the default floor Ftd as the destination floor Ft of the target user (destination floor identification process: Ft = Ftd).

[0081] The information management device 4 uses the destination floor Ft (=Ftd) identified in the destination floor identification process to extract bank information Pb associated with the destination floor Ft that matches the destination floor Ft from the second correspondence management data Dp2 (see Figure 4 (B)), and identifies the bank corresponding to the bank information Pb as the bank Bt scheduled to be used by the target user (bank identification process).

[0082] When the information management device 4 identifies the bank Bt to be used by the target user in step S103, it causes the guidance device 3 corresponding to the regulating device 1 through which the target user passes to guide the bank Bt to be used (step S104). Specifically, the information management device 4 uses the reader information Pxg in the received information Pr1 to extract monitor information Pzm associated with the reader information Pxg that matches the reader information Pxg from the device management data Dqd (see FIG. 5). Then, the information management device 4 transmits the bank Bt to be used to the guidance device 3 identified by the monitor information Pzm, thereby causing the guidance device 3 to display the bank Bt to be used by the target user.

[0083] As a result, the target user can receive guidance on the bank that he / she should use (the bank that he / she plans to use Bt) from the guidance device 3 when he / she enters the specific area Rt from the entry point Xs. Therefore, the target user does not have to be confused about which bank can guide him / her to the destination floor Ft.

[0084] After step S104, the information management device 4 records information required for call registration for the target user in the first information management data Dr1 (information recording process, step S105). Specifically, the information management device 4 records the user information Pi (user information Pi in the received information Pr1) used in the authentication process in step S101, the first face information Pf1 in the received information Pr1, and the information identified in step S103 (information identification process) (departure floor Fs (= Fg), destination floor Ft (= Ftd), scheduled use bank Bt) in the first information management data Dr1 in a mutually associated state (see FIG. 6(A)). After that, the information management device 4 temporarily ends the control process.

[0085] On the other hand, when the authentication of the user information Pi is "failed" in step S101, the information management device 4 transmits a gate close command Sg2 to the regulation device 1 having the reader 11 that transmitted the user information Pi to control the gate to close, in order to regulate (prohibit) the passage of the regulation device 1 for the user identified by the user information Pi (step S110). Specifically, the information management device 4 uses the reader information Pxg in the received information Pr1 to extract the gate information Pwg associated with the reader information Pxg that matches the reader information Pxg from the device management data Dqd (see FIG. 5). Then, the information management device 4 issues a gate close command Sg2 to the opening / closing control unit 12 identified by the gate information Pwg. As a result, the opening / closing control unit 12 executes the control to close the gate.

[0086] Furthermore, in order to notify the user of the failure of authentication (authentication failure), the information management device 4 transmits a failure notification command Sx to the guide device 3 corresponding to the regulating device 1 through which the user attempted to pass, to execute a display for notifying the user of the authentication failure (step S111). Specifically, the information management device 4 uses the reader information Pxg in the received information Pr1 to extract the monitor information Pzm associated with the reader information Pxg that matches the reader information Pxg from the device management data Dqd (see FIG. 5). Then, the information management device 4 transmits a failure notification command Sx to the guide device 3 specified by the monitor information Pzm. As a result, the guide device 3 executes a display for notifying the user of the authentication failure.

[0087] <Second control process> 9 is a flowchart showing the second control process. As described above, when the second control process is executed, the received information Pr1 includes the second face information Pf2 and the camera information Py2.

[0088] In the second control process, the information management device 4 determines whether the specific point Xt passed by the user is a planned passing point Xtp that corresponds to the user's planned bank Bt (relationship determination process, step S201) in order to determine whether information has been sent from the second face information acquisition device 22 because the user has approached the bank Bt that the user plans to use.

[0089] Specifically, the information management device 4 identifies a bank (bank A or B) corresponding to the specific point Xt (i.e., the specific point Xt through which the user passed) from which the second face information Pf2 in the received information Pr1 was obtained (step S211). Specifically, the information management device 4 uses the camera information Py2 in the received information Pr1 to extract bank information Pb associated with the camera information Py2 that matches the camera information Py2 from the third correspondence management data Dp3. In this step S211, the information management device 4 further identifies a bank Bt to be used by the user (i.e., the user who passed through the specific point Xt) identified by the second face information Pf2 in the received information Pr1. Specifically, the information management device 4 uses the second face information Pf2 in the received information Pr1 to extract information (bank information Pb) of the bank Bt to be used that is associated with the first face information Pf1 that matches the second face information Pf2 from the first information management data Dr1.

[0090] After that, the information management device 4 judges whether the bank identified in step S211 (the bank corresponding to the specific point Xt passed by the user and the bank Bt scheduled to be used by the user) matches (step S212). Specifically, the information management device 4 uses the two pieces of bank information Pb extracted to identify the bank in step S211 to judge whether the pieces of information match.

[0091] If the information management device 4 judges that the bank Bt is a "match (Yes)" in step S212, it can determine that the specific point Xt that the user passed through is a "planned passing point Xtp (Yes)" that corresponds to the bank Bt that the user plans to use (Xt=Xtp). In other words, the information management device 4 can determine that the user passed through the specific point Xt because he / she was approaching the bank Bt that the user plans to use. In this case, the information management device 4 requests the group management control device 5 of the bank (= bank Bt that the user plans to use) that was judged to be a "match (Yes)" in step S212 to register the call by transmitting information required for the call registration for the user (registration request process, step S202). At this time, the information management device 4 uses the second face information Pf2 in the received information Pr1 as information necessary for call registration to extract from the first information management data Dr1 the user information Pi, the departure floor Fs, and the destination floor Ft associated with the first face information Pf1 that matches the second face information Pf2, and transmits this information to the group management control device 5. The information management device 4 also deletes the extracted information and all information associated therewith from the first information management data Dr1. After that, the information management device 4 temporarily terminates the control process.

[0092] On the other hand, if the information management device 4 determines in step S212 that there is no match (No), it can determine that the specific point Xt that the user passed through is not the planned passing point Xtp (Xt ≠ Xtp). In other words, the information management device 4 can determine that the user passed through the specific point Xt at another location before approaching the bank Bt that the user plans to use. In this case, the information management device 4 temporarily ends the control process without requesting call registration from the group management control device 5.

[0093] [1-5] Group management control device [1-5-1] Configuration of group management control device When the group management control device 5 of each bank receives a call registration request for each user from the information management device 4 (specifically, when it receives the information necessary for the call registration from the information management device 4), it immediately performs the call registration in response to the request (call registration process). Furthermore, when the group management control device 5 has performed call registration for each user, it replies to the information management device 4 with information on the call registration (registration information Pq) (reply process). Details of the control processes (call registration process, reply process) executed by the group management control device 5 will be described later.

[0094] 3(B) is a conceptual diagram showing the configuration of the group management control device 5 of each bank. As shown in this figure, the group management control device 5 includes a storage unit 51 and a control unit 52.

[0095] The storage unit 51 is a portion configured with storage devices such as a ROM and a RAM, and stores information necessary for the control processing (such as a call registration processing) performed by the group management control device 5.

[0096] The control unit 52 is a part configured with processing devices such as a CPU and an MPU, and is responsible for executing the above-mentioned call registration process and reply process. More specifically, these processes are executed by a call registration processing unit 521 and a reply processing unit 522 built in the control unit 52 (see FIG. 1).

[0097] In this embodiment, the above processing units are configured as software by having the control unit 52 execute a program. Such a program may be stored in a readable state on a portable storage medium (for example, a flash memory, etc.), read from the storage medium and installed and stored in the storage unit 51 of the group management control device 5, or may be stored in a downloadable state on another server, downloaded from the server and installed and stored in the storage unit 51. The above processing units may be configured as hardware by constructing a circuit within the group management control device 5.

[0098] [1-5-2] Control process executed by the group management control device Fig. 10 is a flowchart showing the call registration process executed by the group management control device 5 of each bank in this embodiment. This control process is started when the group management control device 5 of each bank receives a set of information required for call registration (user information Pi, departure floor Fs, and destination floor Ft) from the information management device 4 (i.e., when a call registration request is received from the information management device 4). The control process of Fig. 10 is executed every time the group management control device 5 of each bank receives the set of information from the information management device 4. Hereinafter, the set of information will be collectively referred to as "received information Pr2".

[0099] When the above control process is started, the group management control device 5 uses the departure floor Fs and destination floor Ft in the received information Pr2 to register a call for a user identified by the user information Pi in the received information Pr2 (call registration process, step S401). Specifically, the group management control device 5 assigns the departure floor Fs and destination floor Ft in the received information Pr2 to a car as one hall call.

[0100] Here, when the group management control device 5 of each bank executes step S401 (call registration process), the group management control device 5 can assign to elevators taking into consideration a predicted value Te of the walking time required to move from a specific point Xt corresponding to the bank to the boarding point of the bank. Also, the predicted value Te can be a single fixed value common to all users (for example, an average value of past data obtained by measuring actual walking times). Note that, instead of a single fixed value common to all users, a value estimated for each user can be used for the predicted value Te. The details of this will be specifically explained in the "Second Modification" described later.

[0101] After step S401, the group management control device 5 returns the information of the elevator assigned in the call registration in step S401 as registration information Pq in a state in which it is associated with the user information Pi in the received information Pr2 to the information management device 4 (return process, step S402). After that, the group management control device 5 ends the control process.

[0102] [1-6] Information Management Device (continued) <Third control process> As described above, when the third control process is executed, the received information Pr1 includes the user information Pi and the registration information Pq. Then, in the third control process (see FIG. 7), the information management device 4 records the call registration information (registration information Pq) for each user in the second information management data Dr2 in a state in which the information is associated with the user information Pi of the user (information recording process; step S300). Specifically, the information management device 4 records the user information Pi and the registration information Pq in the received information Pr1 in the second information management data Dr2 in a state in which the information is associated with each other (see FIG. 6(B)). After that, the information management device 4 ends the control process.

[0103] According to such a control system, the information required for call registration is managed centrally by the information management device 4 (a device separate from the group management control device 5), and the information required for call registration can be transmitted from the information management device 4 to each group management control device 5 at a desired timing, thereby making it possible to request call registration. Therefore, call registration is not performed when each user passes through the entrance point Xs, but only when each user passes through a specific point Xt (scheduled passing point Xtp) corresponding to the bank Bt to be used, a process in which call registration is performed by request from the information management device 4 to the group management control device 5 provided in the bank Bt to be used is possible. In other words, it is possible for each user to perform call registration (call registration for that user) after approaching the bank Bt to be used. Therefore, even if the entrance point Xs is far from the boarding area and the user needs time to move, each user can board the car assigned to him / her through the call registration without missing it.

[0104] Furthermore, according to the above control system, no matter which group management control device 5 the call registration is performed by, all the information on the call registration (registration information Pq) is managed centrally by the information management device 4. Therefore, for any user, the registration information Pq for that user can be obtained simply by accessing the information management device 4. Therefore, as described below, by accessing the information management device 4 from the terminal device 6 possessed by each user, it becomes possible to obtain the registration information Pq for that user.

[0105] [1-7] Terminal device [1-7-1] Terminal device configuration 3(C) is a conceptual diagram showing the configuration of the terminal device 6. As shown in this figure, the terminal device 6 includes a communication unit 61, an input unit 62, a display unit 63, a storage unit 64, and a control unit 65.

[0106] The communication unit 61 is a part configured with devices for network communication, and is responsible for network communication with the outside. The input unit 62 is a part configured with input devices such as a touch panel and buttons, and is used to input various information. The display unit 63 is a part configured with a display device such as a touch panel, and is responsible for displaying various information.

[0107] The storage unit 64 is a portion configured with storage devices such as ROM, RAM, etc. The storage unit 64 stores an elevator use application installed in the terminal device 6, user information Pi set in the elevator use application, and the like.

[0108] The control unit 65 is a part configured with a processing device such as a CPU, and controls the operation of each part of the terminal device 6. When a user starts an elevator use app on his / her terminal device 6, the control unit 65 executes a control process based on the elevator use app, thereby executing a process of displaying a code including the user information Pi on the display unit 63 (code display process) and a process of guiding the user to the registered information Pq (information guidance process). Details of the information guidance process will be described below.

[0109] [1-7-2] Control process executed by terminal device (information guidance process) 11 is a flowchart showing the information guidance process executed in this embodiment by the terminal device 6. This information guidance process is started by starting up an elevator use application.

[0110] When the information guidance process is started, the terminal device 6 accesses the information management device 4 and searches for information (registration information Pq) associated with user information Pi (user information Pi held by the terminal device 6) that matches the user information Pi stored in the storage unit 64 from the call registration information (registration information Pq) in the second information management data Dr2 (search process, step S501). Here, the second information management data Dr2 records only the registration information Pq of users who passed through the planned passing point Xtp that corresponds to the user's planned passing bank Bt (i.e., each user who approaches the user's planned passing bank Bt) among the users who passed through the regulating device 1. Therefore, only the terminal device 6 possessed by each user who passed through the planned passing point Xtp can find the user's registration information Pq.

[0111] After executing the search process (step S501), the terminal device 6 judges whether or not the registration information Pq has been found in the search process (step S502). If the terminal device 6 judges in step S502 that the user who owns the terminal device 6 has not yet passed through the planned passing point Xtp that corresponds to the bank Bt that the user plans to use and therefore "has not been found (No)", the terminal device 6 repeats the process from step S501 until it judges in step S502 that "has been found (Yes)".

[0112] Then, when the user who possesses the terminal device 6 passes through a planned passing point Xtp that corresponds to the user's planned use bank Bt, the terminal device 6 records the user's registration information Pq in the second information management data Dr2, and if it is determined in step S502 that the user has been found (Yes), the terminal device 6 obtains the registration information Pq from the information management device 4 and displays it on the display unit 63, thereby providing guidance to the user through the display unit 63 (step S503).

[0113] According to this type of information guidance processing, a user can receive information about the bank he or she is going to use (the bank Bt that he or she plans to use) from the terminal device 6 that he or she possesses, so that the user can check the registered information Pq about himself or herself even if there is no display device at the boarding point of the bank Bt that he or she plans to use or at the planned passing point Xtp that corresponds to the bank.

[0114] [2] Variations [2-1] First modified example In the second control process (see FIG. 9) executed by the information management device 4 described above, the information management device 4 can perform the determination in the relationship determination process (step S201) in a method other than that of the above embodiment (steps S211 and S212).

[0115] 12 is a flowchart showing the second control process executed by the information management device 4 in the first modified example. The information management device 4 first identifies the bank (bank A or B) corresponding to the specific point Xt where the second face information Pf2 in the received information Pr1 was obtained (i.e., the specific point Xt where the user passed) and sets it as the target bank (step S221). Specifically, the information management device 4 uses the camera information Py2 in the received information Pr1 to extract bank information Pb associated with the camera information Py2 that matches the camera information Py2 from the third correspondence management data Dp3, and sets the bank identified by the bank information Pb as the target bank.

[0116] Next, the information management device 4 extracts all the first face information Pf1 associated with the intended bank Bt that matches the target bank from the first information management data Dr1 (see FIG. 6(A)) (step S222). This extracts the first face information Pf1 of all users who have the target bank as their intended bank Bt.

[0117] After that, the information management device 4 judges whether the second face information Pf2 in the received information Pr1 matches any of the first face information Pf1 extracted in step S222 (step S223). If the face information matches, the user identified by the second face information Pf2 in the received information Pr1 is one of the users who have the target bank as their own scheduled bank Bt.

[0118] Therefore, if the information management device 4 judges in step S223 that the two match (Yes), it can determine that the specific point Xt that the user passed through is a "planned passing point Xtp (Yes)" that corresponds to the bank Bt that the user plans to use (Xt=Xtp). In other words, the information management device 4 can determine that the user passed through the specific point Xt because he or she was approaching the bank Bt that the user plans to use. In this case, the information management device 4 requests the group management control device 5 of the target bank (=bank Bt that the user plans to use) identified in step S221 to register the call by transmitting information required for the call registration for the user (registration request process, step S202).

[0119] On the other hand, if the information management device 4 determines in step S223 that there is no match (No), it can determine that the specific point Xt that the user passed is not the planned passing point Xtp (Xt ≠ Xtp). In other words, the information management device 4 can determine that the user passed the specific point Xt at another location before approaching the bank Bt that the user plans to use. In this case, the information management device 4 temporarily ends the control process without requesting call registration from the group management control device 5.

[0120] According to the first modification, it is possible to determine whether a user has approached the bank Bt to be used simply by referring to the information of some users (i.e., users who have the target bank as the bank Bt to be used) in the first information management data Dr1. This makes it possible to improve the efficiency of the process (relationship determination process) executed by the relationship determination processor.

[0121] [2-2] Second variant In the control processing executed by the group management control device 5 described above (see FIG. 10), when the group management control device 5 performs call registration for each user (call registration processing, step S401), the group management control device 5 can use a value estimated for each user as the predicted walking time value Te to be considered at that time, instead of a single fixed value common to all users.

[0122] Specifically, when performing call registration for each user, the group management control device 5 acquires an actual measurement value Td of the walking time from the entrance point Xs to the planned passing point Xtp corresponding to the bank Bt that the user plans to use, and can estimate a predicted value Te of the walking time from the planned passing point Xtp to the boarding platform of the bank Bt that the user plans to use based on the actual measurement value Td. At this time, the group management control device 5 may estimate the walking time from the planned passing point Xtp to the boarding / alighting gate of each car equipped in the bank Bt that the user plans to use as such a predicted value Te. Then, the group management control device 5 can estimate such a predicted value Te and then perform call registration taking into consideration the predicted value Te. More specifically, it is as follows.

[0123] When the first face information acquisition device 21 transmits the first face information Pf1 extracted from the image (face image) of each user to the information management device 4, it transmits the shooting time t1 of the image (face image) together with its own camera information Py1 in a state in which the image (face image) is associated with the first face information Pf1 to the information management device 4. In this case, the information management device 4 receives information further including the shooting time t1 as received information Pr1 from the regulation device 1 (including the first face information acquisition device 21).

[0124] Here, the photographing time t1 is used as the time when the entry point Xs is passed when calculating the actual walking time Td of each user from the entry point Xs to the planned passing point Xtp. Also, the camera information Py1 is used as information for identifying the location of the entry point Xs when acquiring the distance Ld along the route from the entry point Xs to the planned passing point Xtp.

[0125] Then, when the information management device 4 executes the information recording process (step S105 in FIG. 8) in the first control process, it also records the camera information Py1 and the shooting time t1 in the first information management data Dr1 together with other information such as the user information Pi in a mutually associated state (see FIG. 13).

[0126] When the second face information acquisition device 22 transmits the second face information Pf2 extracted from the image (face image) of each user to the information management device 4, it transmits the shooting time t2 of the image (face image) together with its own camera information Py2 in a state where the image (face image) is associated with the second face information Pf2 to the information management device 4. In this case, the information management device 4 receives information further including the shooting time t2 as received information Pr1 from the second face information acquisition device 22.

[0127] Here, the photographing time t2 is used as the time when the specific point Xt was passed when calculating the actual walking time Td of each user from the entrance point Xs to the specific point Xt. The camera information Py2 is used as information for identifying the specific point Xt when obtaining the distance Ld along the route from the entrance point Xs to the specific point Xt, and when obtaining the distance Le along the route from the specific point Xt to the boarding platform of the bank Bt to be used (or the boarding / alighting entrance of each car).

[0128] Then, when executing the registration request process (step S202 in FIG. 9) in the second control process, the information management device 4 uses the second face information Pf2 in the received information Pr1 as information necessary for call registration to extract the user information Pi, departure floor Fs, destination floor Ft, camera information Py1, and shooting time t1 associated with the first face information Pf1 that matches the second face information Pf2 from the first information management data Dr1 (see FIG. 13), and transmits the extracted information, the camera information Py2 in the received information Pr1, and the shooting time t2 to the group management control device 5. Therefore, in this modified example, the group management control device 5 receives a set of information including the user information Pi, departure floor Fs, destination floor Ft, first face information Pf1, camera information Py1, shooting time t1, camera information Py2, and shooting time t2 from the information management device 4 as the received information Pr2.

[0129] 14 is a flowchart showing the control process executed by the group management control device 5 of each bank in the second modified example. When this control process is started, the group management control device 5 estimates a predicted walking time Te from the planned passing point Xtp to the platform of the bank Bt to be used (or the boarding / alighting entrance of each car) using the camera information Py1 and the photographing time t1 in the received information Pr2 and the camera information Py2 and the photographing time t2 in the received information Pr2 (step S411).

[0130] Specifically, the group management control device 5 first uses the two shooting times t1 and t2 in the received information Pr2 to calculate the elapsed time from the shooting time t1 to the shooting time t2 as the actual walking time Td (Td=t2-t1; step S411x).

[0131] Next, the group management control device 5 uses the two camera information Py1 and Py2 in the received information Pr2 to obtain the distance Ld along the route from the entry point Xs to the planned passing point Xtp, and the distance Le along the route from the planned passing point Xtp to the boarding platform of the bank Bt to be used (or the boarding and alighting entrance of each elevator) (step S411y).

[0132] As an example, the group management control device 5 uses the camera information Py1 in the received information Pr2 to identify the entry point Xs through which the user passed. The group management control device 5 also uses the camera information Py2 in the received information Pr2 to identify the planned passing point Xtp through which the user passed. Furthermore, the storage unit 51 stores beforehand platform information for identifying the points at which the platform (or the boarding / alighting entrance of each car) of the banks (banks A and B) are located, and the group management control device 5 uses the platform information to identify the point at which the platform (or the boarding / alighting entrance of each car) of the bank Bt to be used is located. Then, the group management control device 5 acquires the distances Ld and Le from map information or the like stored beforehand in the storage unit 51 based on the identified points.

[0133] As another example, the storage unit 51 may store distance data in which, for each combination of the camera information Py1 and Py2 and the platform information, the distances Ld and Le between the points identified by the information are associated with the combination. In this case, the group management control device 5 can use the two camera information Py1 and Py2 in the received information Pr2 and the platform information stored in the storage unit 51 to obtain the distances Ld and Le associated with the combination of the information from the distance data.

[0134] Then, the group management control device 5 uses the actual walking time Td obtained in step S411x and the distances Ld and Le obtained in step S411y to estimate a predicted walking time Te from the planned passing point Xtp to the boarding platform of the bank Bt to be used (or the boarding and alighting entrance of each car) (step S411z).

[0135] As an example, the group management control device 5 uses the actual walking time Td acquired in step S411x and the distance Ld acquired in step S411y to calculate the walking speed Vd from the entry point Xs to the planned passing point Xtp by dividing the distance Ld by the actual walking time Td (Vd=Ld / Td).The group management control device 5 then calculates the predicted value Te by dividing the distance Le acquired in step S411y by the walking speed Vd.

[0136] As another example, the group management control device 5 may use the distances Ld and Le acquired in step S411y to calculate a ratio Wt of the distance Le to the distance Ld (Wt=Le / Ld).The group management control device 5 may then calculate a predicted value Te by multiplying the actual walking time value Td acquired in step S411x by the ratio Wt.In other words, the group management control device 5 can calculate the predicted value Te so that the ratio of the predicted value Te to the actual walking time value Td is the same as the ratio Wt.

[0137] After step S411, the group management control device 5 performs call registration using the departure floor Fs and destination floor Ft in the received information Pr2, taking into consideration the predicted value Te of the walking time estimated in step S411 (step S412).

[0138] According to the second modified example, it is possible to estimate a predicted walking time Te for each user from a planned passing point Xtp corresponding to the bank Bt that the user plans to use to the boarding platform of the bank Bt that the user plans to use (or the boarding / alighting entrance of each car). In addition, when estimating the predicted walking time Te for each user, the actual walking time Td obtained immediately before for the user is used, so that it is possible to accurately obtain an appropriate value Te that reflects the state of the user at that time. As a result, it is possible to assign the most suitable car for each user.

[0139] [2-3] Third variant The guidance of the scheduled-to-be-used bank Bt in step S104 of the above-described first control process (see FIG. 8) may be performed through the terminal device 6 carried by the user instead of through the guidance device 3. The information guidance process executed by the terminal device 6 in this case will be specifically described below.

[0140] 15 is a flowchart showing an information guidance process executed by the terminal device 6 in the third modified example. This information guidance process is started by starting up an elevator use application.

[0141] When the information guidance process is started, the terminal device 6 accesses the information management device 4 and searches the information of the scheduled use bank Bt in the first information management data Dr1 for information associated with user information Pi that matches the user information Pi stored in the memory unit 64 (user information Pi held by the terminal device 6) (search process; step S511).

[0142] Here, the first information management data Dr1 records only the banks Bt to be used of users who have passed through the regulating device 1. Therefore, only the terminal device 6 possessed by each user who has entered the specific area Rt can find the bank Bt to be used of that user from the first information management data Dr1. Meanwhile, the information in the first information management data Dr1 of the user who has passed through the planned passing point Xtp (i.e., the user who has approached his / her own bank Bt to be used) is deleted from the first information management data Dr1 when the registration request process (step S202 in FIG. 9) is executed. Therefore, after each user enters the specific area Rt, when that user passes through the planned passing point Xtp, the terminal device 6 possessed by that user cannot find the bank Bt to be used of that user from the first information management data Dr1.

[0143] After executing the search process (step S511), the terminal device 6 judges whether the bank Bt to be used has been found in the search process (step S512). If the terminal device 6 judges in step S512 that the bank Bt to be used has been found (Yes), the terminal device 6 obtains the bank Bt to be used from the information management device 4 and displays it on the display unit 63, thereby providing a guide to the user through the display unit 63 (step S513).

[0144] On the other hand, if the terminal device 6 determines in step S512 that the target object could not be found (No), the terminal device 6 executes the process from step S501. In the third modified example, the terminal device 6 repeatedly executes the process from step S511 until the terminal device 6 determines in step S512 or S502 that the target object could be found (Yes).

[0145] According to the third modification, the user can receive information on the bank that he / she should use (the bank that he / she plans to use Bt) from the terminal device 6 that he / she owns, and can check the bank that he / she plans to use Bt even while moving. This eliminates the need for the user to stop at the entry point Xs to check the bank that he / she plans to use Bt. This makes it possible to smooth the flow of users at the entry point Xs. Moreover, the user does not need to be confused about which bank can guide him / her to the destination floor Ft.

[0146] Incidentally, the whole or part of step S411 for estimating the predicted walking time value Te (steps S411x and S411y) may be executed by the information management device 4. In that case, for the part executed by the information management device 4, the results obtained there (such as the predicted value Te) are transmitted from the information management device 4 to the group management control device 5 in place of information such as the photographing time t1.

[0147] [2-4] Fourth variant The above-described control system can also be applied to an elevator in which a particular floor has multiple entry points Xs.

[0148] FIG. 16 is a conceptual diagram illustrating an example of an elevator configuration at a specific floor in the fourth modified example. In the example of FIG. 16, four entry points Xs are provided at a specific floor. In this case, a specific point Xt is provided on each of the routes from the four entry points Xs to the landing of each bank. Specifically, a specific point XtA is provided on each of the four routes from the four entry points Xs to bank A, and a specific point XtB is provided on each of the four routes from the four entry points Xs to bank B. In this case, a second face information acquisition device 22 that acquires second face information Pf2 from a user who passes through the specific point Xt is also installed at each specific point Xt, and the third correspondence management data Dp3 records, for each second face information acquisition device 22, its camera information Py2 and bank information Pb (in this embodiment, bank name "A" or "B") of the bank corresponding to the specific point Xt photographed by the second face information acquisition device 22 in a mutually associated state (see FIG. 17). The above-described control system can be applied as is to an elevator having such a configuration.

[0149] [2-5] Fifth variant When the above-mentioned control system is applied to the elevator of the fourth modified example (see FIG. 16), the information management device 4 may perform the following control process. Specifically, when a target user (a user identified by user information Pi who has been successfully authenticated) passes through the bank Bt that the target user plans to use and moves to another bank, the information management device 4 may notify the target user that the target user has moved to the wrong bank. This will be explained in more detail below using the example of FIG. 16.

[0150] In the following, of the four entry points Xs, the two entry points Xs closest to Bank A (the two lower entry points Xs in Figure 16) will be referred to as entry point XsA, and the two entry points Xs closest to Bank B (the two upper entry points Xs in Figure 16) will be referred to as entry point XsB.

[0151] In this modification, fourth correspondence management data Dp4 and notification management data Dqx are further stored in the storage unit 41 of the information management device 4. Here, the fourth correspondence management data Dp4 is data for managing the positional relationship between the regulation device 1 and the bank. The notification management data Dqx is data used to determine whether or not to notify the target user that he or she has moved to the wrong bank.

[0152] 18(A) is a conceptual diagram illustrating the fourth correspondence management data Dp4 used in the fifth modified example. As shown in this figure, the fourth correspondence management data Dp4 records, for each regulating device 1, its gate information Pwg and related bank information Pbn (here, bank name "A" or "B"), which is the bank information Pb of the bank closest to the regulating device 1, in a mutually associated state. Note that, in the fourth correspondence management data Dp4, instead of the gate information Pwg of the regulating device 1, other information (reader information Pxg, camera information Py1, monitor information Pzm, etc.) capable of identifying the regulating device 1 may be associated with the related bank information Pbn.

[0153] Fig. 18(B) is a conceptual diagram illustrating the notification management data Dqx used in the fifth modified example. As shown in this figure, in the notification management data Dqx, for each specific point Xt, each combination (Pbn, Bt) of related bank information Pbn and bank to be used Bt is associated with judgment information for determining whether or not a user who has passed through the specific point Xt should be notified that they are moving to the wrong bank. In the example of Fig. 18(B), the judgment information is associated with "1" if a notification should be made, and "0" if no notification is required.

[0154] Here, in the judgment data at specific point XtA in the notification management data Dqx, judgment information of "1" is associated with the combination (B, B). This assumes a case where a user who has passed through the entry point XsB mistakenly moves to specific point XtA, which corresponds to bank A, even though the bank Bt that the user plans to use is bank B. Also, in the judgment data at specific point XtB in the notification management data Dqx, judgment information of "1" is associated with the combination (A, A). This assumes a case where a user who has passed through the entry point XsA mistakenly moves to specific point XtB, which corresponds to bank B, even though the bank Bt that the user plans to use is bank A.

[0155] Then, when the information management device 4 executes the information recording process (step S105 in FIG. 8) in the first control process, it uses the reader information Pxg in the received information Pr1 to extract related bank information Pbn that corresponds to the reader information Pxg that matches the reader information Pxg from the fourth correspondence management data Dp4 (see FIG. 18(A)), and records the related bank information Pbn together with other information such as user information Pi in a mutually corresponding state in the first information management data Dr1 (see FIG. 19(A)).

[0156] Fig. 20 is a flowchart showing the second control process executed by the information management device 4 in the fifth modified example. In step S211, the information management device 4 uses the second face information Pf2 in the received information Pr1 to identify the bank Bt to be used and the related bank information Pbn of the user who passed through the specific point Xt. Specifically, the information management device 4 uses the second face information Pf2 in the received information Pr1 to extract the bank Bt to be used and the related bank information Pbn associated with the first face information Pf1 that matches the second face information Pf2 from the first information management data Dr1 (see Fig. 19(A)).

[0157] Thereafter, the information management device 4 executes step S212, and if it determines "no match" in step S212, it can determine that the specific point Xt passed by the user is "not the planned passing point Xtp (No)" (Xt≠Xtp). In other words, the information management device 4 can determine that the user passed the specific point Xt at a location other than the bank Bt that the user plans to use.

[0158] In this case, the information management device 4 judges whether or not to notify the user who passed the specific point Xt that he / she is moving to the wrong bank (step S231). Specifically, the information management device 4 uses the related bank information Pbn and the bank to be used Bt identified in step S211 to refer to the judgment data in the notification management data Dqx at the specific point Xt that the user passed through, and judges whether the judgment information corresponding to the combination (Pbn, Bt) of the related bank information Pbn and the bank to be used Bt is "1".

[0159] If the information management device 4 determines that the judgment information is "1", it can determine that the user should be notified that the bank has been moved to the wrong bank. In this case, the information management device 4 records, as registration information Pq in the second information management data Dr2 (see FIG. 19(B)), error notification information Cx for making the user recognize that the bank has been moved to the wrong bank in association with the user information Pi of the user (information recording process, step S232).

[0160] When the terminal device 6 is able to find the registered information Pq through the search process (step S501 in FIG. 11) of the information guidance process (if "Yes" in step S502), and the registered information Pq is error notification information Cx, the terminal device 6 acquires the error notification information Cx (information for letting the user know that they have moved to the wrong bank) from the information management device 4 and displays it on the display unit 63. This enables the user to know through the display unit 63 that they have moved to the wrong bank.

[0161] [2-6] 6th variant As described above, in an elevator with multiple banks, instead of using a common number (consecutive numbers starting from "1") between the banks as the car number identifying the cars in each bank (see Figures 2 and 16), the car numbers may be set so that the cars do not have common numbers between the banks. As an example, consecutive numbers for all the cars included in the multiple banks may be used as the car numbers (see Figure 21). The example in Figure 21 shows a case in which consecutive numbers from "1" to "8" are used as the car numbers for all the cars included in banks A and B in the elevator shown in the example in Figure 16.

[0162] When the elevator configuration at a particular floor is complicated as in Fig. 21, even if a user performs call registration by moving close to the bank Bt that the user intends to use, there is a risk that the user may mistakenly move to a bank other than the bank Bt that the user intends to use. According to the sixth modified example, even if the user moves to the wrong bank after call registration, the user can be made aware that the car number assigned in the call registration is not in that bank, and thus the user can be made aware that he or she has moved to the wrong bank.

[0163] [2-7] 7th variant The elevator use app may be appropriately modified to one that can input a destination floor Ft. In addition, the elevator use app may be appropriately modified to one that can display, when a destination floor Ft is input, a code including the destination floor Ft (hereinafter referred to as an "input destination floor Fte") and the user information Pi on the display unit 63 of the terminal device 6.

[0164] When the reader 11 of the regulating device 1 reads the code, it transmits the user information Pi and the input destination floor Fte contained in the code in a mutually associated state to the information management device 4. As a result, the information management device 4 receives information further including the input destination floor Fte as received information Pr1 from the regulating device 1 (including the first face information acquisition device 21).

[0165] Then, when the information management device 4 executes the information recording process (step S105 in FIG. 8) in the first control process, it records the input destination floor Fte in the received information Pr1 as the destination floor Ft in the first information management data Dr1. As a result, the destination floor Ft (input destination floor Fte) input by each user on his / her own terminal device 6 is used for call registration for that user.

[0166] [2-8] Other variations In the above-described control system, the first face information acquisition device 21 may be appropriately changed to one having a function of measuring body temperature. With this configuration, more users will try to bring their faces closer to the first face information acquisition device 21 in order to measure their body temperature. Therefore, the first face information acquisition device 21 can reliably acquire the first face information Pf1 from each user.

[0167] In the above-described control system, guidance of various information (such as the bank Bt to be used and the registration information Pq) provided through the terminal device 6 carried by each user is not limited to being performed by going from the terminal device 6 to the information management device 4 to obtain the information required for that guidance, but may be appropriately modified so that the information is transmitted from the information management device 4 to the terminal device 6.

[0168] In the above-described control system, a separate device (such as a destination floor registration device, not limited to a device with a gate) equipped with a reader 11 may be installed at the entrance point Xs instead of the regulating device 1. In this case, the first face information acquisition device 21 and the guide device 3 are provided in association with each other.

[0169] The above-mentioned embodiments and the description of the modifications should be considered as illustrative in all respects and not restrictive. The scope of the present invention is indicated by the claims, not by the above-mentioned embodiments and modifications. Furthermore, the scope of the present invention is intended to include all modifications within the meaning and scope of the claims.

[0170] Furthermore, from the above-mentioned embodiments and modifications, the subject of the invention is not limited to the elevator control system, but may be extracted individually or partially from the devices constituting the control system, the control processes and programs executed by the control system, etc. Furthermore, a part or the whole of the configuration of the elevator to which the control system is applied may be extracted as the subject of the invention. [Explanation of symbols]

[0171] 1 Regulating device 2 Information acquisition device 3 Guidance device 4 Information management device 5 Group management control device 6 Terminal Equipment 11 Leader 12 Opening and closing control section 21 First face information acquisition device 22, 22A, 22B Second face information acquisition device 41 Storage section 42 Control section 51 Storage section 52 Control section 61 Communications Department 62 Input section 63 Display section 64 Memory section 65 Control Unit Bt bank to be used Cx Error notification information Fg Installation floor Fs Departure floor Ft Destination Floor Ld, Le distance Pb Bank Information Pi user information Pq Registration Information Rt Specific Area Sx failure notification command Td actual value Te predicted value Vd walking speed Wt ratio Xs, XsA, XsB entry point Xt, XtA, XtB Specific point t1, t2 Shooting time 421 Authentication processing unit 422 Information Specific Processing Unit 423 Information Recording Processing Unit 424 Registration request processing unit 521 Call registration processing unit 522 Reply Processing Unit Dp1 First response management data Dp2 2nd response management data Dp3 3rd response management data Dp4 4th response management data Dqd Equipment Management Data Dqx Notification Management Data Dr1 First information management data Dr2 Second information management data Ftd default floor Fte Input destination floor Pbn Related Bank Information Pf1 First Face Information Pf2 2nd face information Pr1, Pr2 received information Pwg Gate Information Pxg Reader Information Py1, Py2 camera information Pzm Monitor Information Sg1 Gate open command Sg2 Gate close command Xtp planned passing point

Claims

1. An elevator including a plurality of banks, and a specific area including landings of the banks and an entrance point used for entering the specific area are provided on a specific floor, a group management control device provided for each of the plurality of banks; a first face information acquisition device that acquires face information of each user as first face information when the user enters the specific area from the entrance point; a second face information acquisition device that acquires face information of each user who passes through at least one specific point that corresponds to the bank only, as second face information, in the specific area; an information management device which is a device separate from the group management control device and which manages information necessary for call registration in the group management control device; Equipped with The information management device includes: an information identification processing unit that identifies a bank that the user should use as a bank to be used from the destination floor of each user; First information management data in which the first face information acquired by the first face information acquisition device for each user, the destination floor of the user, and the bank to be used identified by the information identification processing unit from the destination floor are recorded in a mutually associated state; a relationship determination processing unit that, when the second face information acquisition device acquires the second face information for each user who has entered the specific area, determines whether or not the specific location from which the second face information was acquired is a specific location that has a corresponding relationship with a bank to be used that is associated with first face information that matches the second face information in the first information management data; a registration request processing unit that requests the call registration by transmitting, to the bank to be used, a destination floor that is associated with the first face information that matches the second face information in the first information management data, when the relationship determination processing unit determines that the specific location from which the second face information was obtained is a specific location that has a corresponding relationship with the bank to be used, in the first information management data; 2. An elevator control system comprising:

2. The elevator control system of claim 1, wherein when the second face information acquisition device acquires the second face information for each user who has entered the specific area, the relationship judgment processing unit determines whether the specific location from which the second face information was obtained is a specific location that has a corresponding relationship with the bank to be used that matches the target bank, extracts first face information from the first information management data that is associated with a bank to be used that matches the target bank, and determines whether the second face information matches any of the first face information, thereby determining whether the specific location from which the second face information was obtained is a specific location that has a corresponding relationship with the bank to be used.

3. a guidance device that provides guidance to each user when the user enters the specific area from the entrance point; Further comprising: The elevator control system of claim 1 or 2, wherein the information identification processing unit identifies the bank that each user is scheduled to use when the user enters the specific area from the entry point, and further causes the guidance device to provide guidance on the bank that the user is scheduled to use.

4. The information management device further includes second information management data; When the group management control device performs the call registration for each user in response to a request from the registration request processing unit, the group management control device returns information about the call registration to the information management device; 3. The elevator control system according to claim 1 or 2, wherein the second information management data records the call registration information for each user in a state associated with user information that identifies the user.

5. 3. The elevator control system of claim 1 or 2, wherein, when performing the call registration, the group management control device obtains, for each user, an actual measured value of the walking time from the entry point to the specific point corresponding to the bank that the user plans to use, estimates a predicted value of the walking time from the specific point to the landing of the bank that the user plans to use based on the actual measured value, and then performs the call registration taking into account the predicted value.

6. In the elevator control system according to claim 1, user information for identifying each user is stored in a terminal device carried by each user, and the first information management data is recorded in a state in which the user information stored in the terminal device of each user is further associated with the first face information, the destination floor, and the planned use bank of each user, The terminal device, a searching step of accessing the information management device and searching for a bank to be used that is associated with user information that matches the user information held by the terminal device from among the banks to be used in the first information management data; a guidance step of informing a user of the terminal device of the bank to be used when the bank to be used is found in the search step; A program to execute.

7. In the elevator control system according to claim 4, the second information management data includes user information stored in a terminal device carried by each user as the user information, the user information being recorded in a state associated with the call registration information for the user, The terminal device, a search step of accessing the information management device and searching for information associated with user information matching the user information held by the terminal device from the information of the call registration in the second information management data; a guidance step of, when the information of the call registration is found in the search step, providing the information to a user who possesses the terminal device; A program to execute.

Images