System
The chatbot system addresses the issue of user dissatisfaction by providing correct answers and emotional support, enhancing user engagement through accurate responses and emotional intelligence.
JP2025048172APending Publication Date: 2025-04-03SOFTBANK GROUP CORP
Patent Information
- Application Number
- JP2023156993
- Authority / Receiving Office
- JP · JP
- Patent Type
- Applications
- Current Assignee / Owner
- Filing Date
- 2023-09-22
- Publication Date
- 2025-04-03
AI Technical Summary
Technical Problem
Existing chatbot systems fail to effectively encourage users to continue interacting by providing accurate responses when incorrect answers are given, leading to user dissatisfaction.
Method used
A system that includes mechanisms to provide correct answers when incorrect responses are detected and to educate AI systems, incorporating emotional engines to recognize and respond to user emotions.
Benefits of technology
The system effectively addresses user dissatisfaction by providing accurate answers and proposing countermeasures tailored to the user's emotions, enhancing user engagement and satisfaction.
✦ Generated by Eureka AI based on patent content.
Smart Images
Figure 2025048172000001_ABST
Abstract
To facilitate a user to continuously use a chatbot by providing a correct answer when a questioner receives an incorrect answer.SOLUTION: A system comprises: means for providing a correct answer when a questioner receives an incorrect answer; and means for educating an AI.SELECTED DRAWING: Figure 1
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Citation Information
Patent Citations
Persona chatbot control method and system
JP2022180282A