Information processing system

Abstract

To provide an information processing system for reducing time and effort required for business operators to post posting information.SOLUTION: An information processing system 10 includes: an acquisition unit 11 for acquiring first posted information corresponding to a specific store from a first posting site 21 that discloses the first posted information posted from users who have used prescribed stores; and a publication unit 13 for publishing the publication information related to the specific store on an information disclosure page corresponding to the specific store set in the first posting site. The publication unit 13 acquires second posted information associated with a keyword designated by a business operator from a second posting site 22 that discloses the second posted information associated with the prescribed keyword posted from the business operator that provides the specific store, and publishes the acquired second posted information on the information disclosure page as publication information.SELECTED DRAWING: Figure 1

Description

Technical Field

[0001] The present invention relates to an information processing system, an information processing method, and a program.

Background Art

[0002] On websites on the Internet, in addition to the introduction information of products and services provided by businesses, evaluation information including opinions and evaluation values posted by users who have used the products and services is also posted. For example, evaluation information is publicly available on websites such as search sites, map sites, reservation sites, review sites, questionnaire sites, weblogs, and SNS (Social Networking Service).

[0003] Such evaluation information can be referred to by ordinary users who are considering using products and services, and is also extremely important information for businesses that provide products and services in terms of future product development and service improvement. For this reason, businesses are collecting and analyzing the evaluation information of users. For example, Patent Document 1 describes a management server that collects and manages posting information posted on a posting site.

[0004] In recent years, there are various websites such as SNS where users can post images, text, etc., and businesses also use such websites to post posting information such as images and text related to the products and services they provide. At this time, businesses post posting information individually for each website according to the characteristics of websites such as SNS.

Prior Art Documents

Patent Documents

[0005]

Patent Document 1

Summary of the Invention

Problems to be Solved by the Invention

[0006] However, with the conventional methods, even for posting information such as the same image or text, an operator has to perform an operation of posting the posting information to each of a plurality of websites such as SNS. For this reason, it may take time and effort to post the posting information.

[0007] An object of the present invention is to reduce the time and effort required for an operator to post posting information, which is the above-described problem.

Means for Solving the Problem

[0008] An information processing system according to one embodiment of the present invention includes an acquisition unit that acquires the first posting information corresponding to a specific store from a first posting site that publishes the first posting information posted by a user who has used a predetermined store, and a posting unit that posts posting information related to the specific store on an information disclosure page corresponding to the specific store set on the first posting site, and the posting unit acquires the second posting information associated with a predetermined keyword posted by an operator who provides the specific store from a second posting site that publishes the second posting information associated with the predetermined keyword designated by the operator, and posts the acquired second posting information on the information disclosure page as the posting information. It has the following configuration.

[0009] Further, an information processing method according to one embodiment of the present invention is such that an information processing apparatus acquires the first posting information corresponding to a specific store from a first posting site that publishes the first posting information posted by a user who has used a predetermined store, posts posting information related to the specific store on an information disclosure page corresponding to the specific store set on the first posting site, Furthermore, from a second posting site that discloses second posting information associated with a predetermined keyword posted by an operator who provides the specific store, obtain the second posting information associated with the keyword designated by the operator, and post the obtained second posting information on the information disclosure page as the posted information. It has such a configuration.

[0010] Also, a program according to an aspect of the present invention In an information processing apparatus, Obtain the first posting information corresponding to a specific store from a first posting site that discloses the first posting information posted by a user who has used a predetermined store, Post the posted information regarding the specific store on the information disclosure page corresponding to the specific store set on the first posting site, Furthermore, from a second posting site that discloses second posting information associated with a predetermined keyword posted by an operator who provides the specific store, obtain the second posting information associated with the keyword designated by the operator, and post the obtained second posting information on the information disclosure page as the posted information. Cause the processing to be executed. It has such a configuration.

Advantages of the Invention

[0011] With the present invention configured as described above, it is possible to reduce the labor of posting posting information by an operator.

Brief Description of the Drawings

[0012]

Figure 1

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Mode for Carrying Out the Invention

[0013] <Embodiment 1> The first embodiment of the present invention will be described with reference to FIGS. 1 to 12. FIG. 1 is a diagram for explaining the overall configuration of the information processing system. FIGS. 2 to 3 are diagrams for explaining the state of posting by the posting site. FIGS. 4 to 12 are diagrams for explaining the configuration and processing operations of the management server.

[0014] The information processing system in the present invention is for managing posting information posted on the posting site. As shown in FIG. 1, the information processing system is composed of a management server 10, a posting site server 21, an SNS site server 22, a poster terminal 30, a viewer terminal 40, and a business operator terminal 50, which are connected via a network N. Hereinafter, each configuration and operation will be described in detail.

[0015] The submission site server 21 is an information processing device managed by an operator that provides a service for publishing submission information, and operates a website such as a submission site (the first submission site) on the Internet. In particular, the submission site server 21 in the present embodiment has a function of providing map information and store information registered on such map information in response to a search request from a user on the website. As an example of the submission site provided by the submission site server 21, there is Google (registered trademark) Business Profile.

[0016] Specifically, on the submission site provided by the submission site server 21, in addition to the store page that displays information on a store 32 (target) such as a restaurant, a submission page that displays submission information (first submission information) submitted by a submitter 31 who is a user who has used such store 32 is published. On the store page (information disclosure page) that displays information on the store 32, the published information regarding the store 32 registered by the operator that provides the store 32 is published. Fig. 2 shows an example of the store page 21A, and as the published information, map information M indicating the location of the store, the store name, and a photo P (image) of the inside of the store or the provided products are displayed. Although not shown, as the published information regarding the store, information on the business hours of the store, information on campaigns conducted at the store, information on products provided at the store, etc. may be displayed. Also, on the submission page that displays submission information from the submitter 31, as the submission information from the submitter 31, a photo (captured image) of the inside of the store or the food at the store 32, text information such as impressions regarding the service or food received at the store 32, and furthermore, numerical evaluation information representing the evaluation of the store 32 are displayed.

[0017] Note that there may be a plurality of submission site servers 21, and each may operate a different submission site. In this case, the submission information from users and the published information from operators regarding the same store will be published on each of the submission sites operated by the respective submission site servers 21.

[0018] Here, the posting information handled on the posting site provided by the posting site server 21 is not limited to information related to stores such as restaurants, but can be information related to stores of any industry type, or posting information related to products and services (targets). Furthermore, the posting information is not limited to information related to stores or products, but can be information related to any target. Also, the posting site server 21 does not necessarily limit itself to publicly disclosing posting information by distinguishing it for each target such as each store or each product. It may publicly disclose the posting information without distinguishing the targets. For example, it may publicly disclose the posting information by distinguishing it for each poster 31.

[0019] Note that in this embodiment, an example is given of the case where the posting site provided by the posting site server 21 publicly discloses posting information together with map information, but it is not necessarily limited to providing map information. The posting site provided by the posting site server 21 can be any posting site such as a search site, a reservation site, a review site, a questionnaire site, a weblog, an SNS (Social Networking Service), etc.

[0020] The SNS site server 22 is an information processing device managed by an operator that provides a service for publicly disclosing posting information, and has opened a website such as a posting site (second posting site) on the Internet. In particular, the SNS site server 22 in this embodiment has opened a so-called SNS (Social Networking Service) site, and on the account page prepared for each account registered by a user on the website, it publicly discloses posting information (second posting information) including image information such as still images and moving images posted by the user. Note that hereinafter, the posting information posted on the SNS site will be referred to as SNS posting information. An example of the SNS site, which is the posting site provided by the SNS site server 22, is Instagram (registered trademark).

[0021] Specifically, on the SNS site provided by the SNS site server 22, an account corresponding to a store 32 such as a restaurant is registered, and SNS posting information submitted by the operator 51 of such a store is publicly displayed on the account page of the store. Fig. 3 shows an example of the store account page 22A. As the SNS posting information, the store name, a photo P (image) of the inside of the store or the provided products, and a comment C which is text information are displayed. Further, a keyword called a hashtag is associated with the SNS posting information, and such a hashtag T is displayed together with the photo P. The hashtag T is assigned by the operator 51 of the store that makes the SNS post as will be described later, and for example, a keyword related to the store is assigned.

[0022] Here, in the example of Fig. 3, an account page 22A corresponding to one store is illustrated. However, on the SNS site, an account of a store group consisting of a plurality of stores may be registered, and the SNS posting information may be publicly displayed on the account page of such a store group. At this time, the store group consists of, for example, a plurality of stores provided by the same operator. As an example, stores belonging to the same brand, stores with the same location conditions, stores located in the same region (prefecture), stores operated by the same franchisor, stores managed by the same manager, etc., stores having the same attribute. At this time, the same attribute is not limited to the brand or region described above, and may be any attribute. Note that on the SNS site by the SNS site server 22, not only accounts of operators such as the above-described stores but also accounts of general users are registered, and SNS posting information from general users is also publicly displayed.

[0023] Note that there may be a plurality of SNS site servers 22, and each may open a different SNS site. In this case, the SNS posting information from the operator for the same store will be publicly displayed on each SNS site opened by each SNS site server 22.

[0024] Here, the SNS posting information handled on the SNS site provided by the SNS site server 22 is not limited to information related to stores such as restaurants, but can be information related to stores of any industry, or can be SNS posting information related to products and services (targets). Furthermore, the SNS posting information is not limited to information related to stores or products, but can be information related to any target. Also, the SNS site server 22 does not necessarily only disclose posting information by distinguishing it for each target such as for each store or for each product, and may disclose the posting information without distinguishing the targets.

[0025] Note that in this embodiment, the SNS posting site provided by the SNS site server 22 is exemplified as a case where mainly images such as photos (still images) and moving images are disclosed as SNS posting information, but it is not necessarily limited to disclosing images. For example, the SNS posting information disclosed by the SNS posting site provided by the SNS site server 22 may not include images and may include character information or other information. Also, the SNS posting information does not necessarily have to be associated with a hashtag, and the character information included in the SNS posting information may be used as a keyword corresponding to a hashtag. And the SNS site provided by the SNS site server 22 can be any posting site such as a search site, a reservation site, a review site, a questionnaire site, a weblog, etc.

[0026] The poster terminal 30 (user terminal) is an information processing terminal such as a smartphone or a notebook computer operated by a poster 31 who is a user who has used a target such as a store 32. And the poster terminal 30 has a function of accessing the posting site provided by the posting site server 21 on the Internet and posting posting information to such a posting site by being operated by the poster 31. For example, the poster terminal 30 posts as posting information a photo inside the store 32 taken by the poster 31 or a photo of the dish provided at the store 32, or posts as posting information evaluation information obtained by the poster 31 evaluating the store 32 with numerical values in multiple stages or text information expressing impressions in an article.

[0027] In addition, the contributor terminal 30 may directly access the posting site, or may be guided from an access destination based on address information such as a QR code installed in the store 32 to access the posting site. Further, when the access destination of the address information such as the QR code installed in the store 32 is the questionnaire site of the store 32, the contributor terminal 30 also has a function of transmitting an answer to the questionnaire presented on such a questionnaire site.

[0028] The viewer terminal 40 is an information processing terminal such as a smartphone or a notebook computer operated by the viewer 41. Then, when the viewer 41 operates the viewer terminal 40, it accesses a posting site provided by the posting site server 21 on the Internet, and has a function of allowing the viewer 41 to view the posting information publicly available on the posting page of such a posting site and the posting information publicly available on the store page. For example, the viewer terminal 40 performs a store search on the posting site and displays map information of the store provided from the posting site, or displays posting information such as a photo inside the store posted by the contributor 31 publicly available on the posting site, a photo of the cuisine provided in the store, evaluation information obtained by evaluating the store with numerical values in multiple levels, and text information expressing impressions in text. In addition, the viewer terminal 40 also displays posting information such as store photos registered by the store operator publicly available on the posting site.

[0029] Further, when the viewer 41 operates the viewer terminal 40, it accesses an SNS site provided by the SNS site server 22 on the Internet, and has a function of allowing the viewer 41 to view the SNS posting information publicly available on each account page of such an SNS site. For example, the viewer terminal 40 accesses the account page of a store in the SNS site and also displays SNS posting information such as store photos posted by the store operator publicly available on the SNS site.

[0030] The business operator terminal 50 is an information processing terminal operated by the business operator 51 that provides stores. The business operator terminal 50 accesses the management server 10 to display and monitor the posting information of the store obtained by the management server 10 as described later, or to analyze the posting information, thereby managing the posting information for the store. Further, the business operator terminal 50 can also post the posting information related to the store on the store page of each posting site via the management server 10.

[0031] In addition, the business operator terminal 50 has a function of making SNS posts to the account corresponding to the store provided by the business operator registered on the SNS site provided by the SNS site server 22 described above. In this case, the business operator terminal 50 may be composed of a portable information processing terminal such as a smartphone, and the SNS post may be made by an SNS site dedicated application incorporated in such a smartphone. For this reason, there may be a plurality of business operator terminals 50 such as smartphones and personal computers, and a personal computer may be used when accessing the management server 10 described above, and it may be selectively used by the business operator 51 according to the application.

[0032] The management server 10 is composed of one or more information processing devices equipped with an arithmetic device and a storage device. As shown in FIG. 4, the management server 10 includes an acquisition unit 11, an output unit 12, and a posting unit 13. Each function of the acquisition unit 11, the output unit 12, and the posting unit 13 can be realized by the arithmetic device executing a program for realizing each function stored in the storage device. Further, the management server 10 includes a setting information storage unit 16 and a posting information storage unit 17. The setting information storage unit 16 and the posting information storage unit 17 are composed of a storage device. Each configuration will be described in detail below.

[0033] The acquisition unit 11 accesses each posting site server 21 respectively, acquires the posting information publicly available on each posting site, and stores it in the posting information storage unit 17. At this time, the acquisition unit 11 acquires the posting information related to such a store separately for each store from each posting site server 21 and stores it in the posting information storage unit 17. For example, the access information to each posting site server 21 is stored in the preset information storage unit 16 in advance for each store, and the acquisition unit 11 accesses the posting information of a specific store of each posting site server 21 based on such access information to acquire the posting information. In this way, the acquisition unit 11 acquires the posting information corresponding to a specific store posted on a plurality of posting sites respectively.

[0034] Note that in the preset information storage unit 16, for example, there may be a case where a plurality of stores operated by the same operator or operators forming a group are associated to form a store group and are registered. In that case, the acquisition unit 11 may acquire the posting information corresponding to each of the plurality of specific stores forming the store group from each posting site server 21, and store the acquired posting information in the posting information storage unit 17 in a lump for the plurality of specific store groups.

[0035] However, the function of acquiring posting information from each posting site by the acquisition unit 11 may be realized by another information processing device on the network N called a so-called crawler. In this case, the acquisition unit 11 acquires the posting information from the crawler and stores the posting information in a lump for each store or store group as described above.

[0036] The output unit 12 outputs to display on the business operator terminal 50 the posting information corresponding to a specific store acquired from a plurality of posting site servers 21 as described above. At this time, when there are a plurality of posting information corresponding to a specific store respectively acquired from a plurality of posting site servers 21, the output unit 12 outputs to display these multiple posting information in a summary list. Further, when a plurality of specific stores are associated to form and register a store group as described above, the output unit 12 outputs to display in a summary list the posting information corresponding to each of the plurality of specific stores. Note that the output unit 12 displays the posting information in association with information such as the store name for specifying the store where such posting information was posted and information such as the posting site name for specifying the posting site.

[0037] As an example, as shown in FIG. 5, the output unit 12 displays in a list the evaluation information and character information as the posting information posted to a plurality of posting sites. In the example of FIG. 5, it is a case where "aaa store" and "bbb store" are associated as group stores, and the output unit 12 displays in a list the evaluation information and character information as the posting information posted to a plurality of posting sites such as "posting site A" and "posting site B" for each of these multiple stores. Note that in FIG. 5, the "star marks" are evaluation information, and the evaluation values are quantified by the number thereof, and the larger the number, the higher the evaluation of the store. Also, in FIG. 5, "○○ was delicious" and "XXXXXXX" are character information in the form of text such as impressions of the store.

[0038] Note that the output unit 12 may output to display the posting information on the business operator terminal 50 in any display form. For example, the output unit 12 may display in a list the posting information including all of the photo, evaluation information, and character information, or may display in a list the posting information including one or a combination of two of the photo, evaluation information, and character information. Also, the output unit 12 may output to display a list of the posting information corresponding to each store for each store.

[0039] Note that the output unit 12 may perform all analysis processes related to the acquired posting information and output the analysis results. For example, the output unit 12 may count the number of posting information for each store or each posting site, or count the number of posting information for each attribute of the store, such as the brand, location, location (prefecture) of the store, and the operator or administrator who operates and manages the store. It is assumed that the attributes of the store are stored in advance in the setting information storage unit 16. Also, for example, the output unit 12 may perform analysis processes such as extracting keywords included in the text information included in the posting information and calculating the frequency of occurrence for each store, or performing analysis processes such as calculating evaluation values based on the evaluation information included in the posting information for each store. Then, the output unit 12 outputs the result of the analysis process of the posting information so as to be displayed on the business operator terminal 50. Note that the analysis process of the posting information by the output unit 12 is not limited to the above-described content, and any analysis process may be performed.

[0040] The posting unit 13 has a function of controlling to post new posting information related to the store on each of the information disclosure pages of a plurality of posting sites corresponding to the stores provided by the business operator 51 according to the settings input from the business operator terminal 50. For example, the posting unit 13 transmits to the business operator terminal 50 to display a posting information posting setting screen, and controls to post the posting information input on such a posting setting screen to the information disclosure pages of a plurality of posting sites corresponding to the store all at once. Note that the posting information related to the store is, for example, text information such as photos (images) related to the store such as inside the store or provided products, information on the business hours of the store, information on campaigns conducted at the store, and information on products provided at the store, but may be any information.

[0041] Here, Fig. 6 shows an example of a posting settings screen that is displayed on the business operator terminal 50 at the posting section 13 and where settings regarding the posted information are input on the business operator terminal 50. As shown in Fig. 6, on the posting settings screen, there are a store selection column 61 for selecting the store where the posted information is to be posted, a photo selection column 62 for selecting an image such as a photo that is the posted information, a posting input column 63 for inputting a posting consisting of characters that is the posted information, and a posting settings column 64 for setting the posting date and time. The posting section 13 accepts the selection of a store in the store selection column 61 and registers the information disclosure page of the posting site corresponding to the selected store as the store to which the posted information is to be posted. At this time, for the selection of the store, as will be described later, by selecting the attributes of the store, one or more stores associated with such attributes may be selected. Also, the posting section 13 accepts the photo selected in the photo selection column 62 and the text information input in the posting input column 63 as the posted information. Further, the posting section 13 sets the posting date and time input in the posting settings column 64. Thereby, the posting section 13 transmits and posts the posted information consisting of photos and text information to the information disclosure page of the posting site corresponding to each store registered as the posting target at the set posting date and time.

[0042] Also, the posting section 13 has an SNS linkage function that controls to post, as posted information regarding the store, the SNS posting information posted on the account page of the SNS site corresponding to the store of the business operator 51 to the information disclosure page of the posting site corresponding to the store of the business operator 51 according to the settings input from the business operator terminal 50. For example, the posting section 13 transmits to display an SNS linkage settings screen for setting the SNS linkage function on the business operator terminal 50, and controls to post the SNS posting information posted on the SNS site on the information disclosure page of the posting site according to the settings input on such SNS linkage settings screen.

[0043] Here, FIGS. 7 to 11 show an example of an SNS link setting screen that is displayed on the business operator terminal 50 in the posting section 13 and in which SNS link setting information regarding the SNS link function is input on the business operator terminal 50, and the operation of the SNS-related function will be described. First, as shown in FIG. 7, accounts registered by the business operator 51 on the SNS site are displayed on the SNS link setting screen. Note that information regarding the accounts registered by the business operator 51 on the SNS site (for example, information for accessing such accounts and information for obtaining SNS posting information as described later) is assumed to be stored in advance in the setting information storage unit 16. In the example of FIG. 7, an account of "Yakiniku AAA Tokyo Store", which is one store provided by the business operator 51, an account of a store group having the brand "Yakiniku AAA" which is a plurality of stores provided by the business operator 51, and an account of a store group having a brand such as "Steak AAA" which is a plurality of stores provided by the business operator 51 are assumed to be registered. Note that the accounts of the store groups are not limited to being registered for each attribute such as a brand, and may be registered for each other attribute such as the location or address of the store, the franchisor operating the store, or the person in charge of managing the store. In the SNS link setting screen of FIG. 7, the posting section 13 sets the account selected by the business operator 51 as "+ Edit" as the target for setting the SNS link function and transitions to the SNS link setting screen of FIG. 8.

[0044] On the SNS link setting screen shown in FIG. 8, a hashtag registration column 81 and a store setting column 83 are displayed. The posting section 13 receives one or more hashtags 82, that is, a character string constituting a keyword, input by the business operator 51 in the hashtag posting column 81 and registers it as information to be used for obtaining SNS posting information as described later. At this time, the business operator 51 registers, for example, a keyword related to the store as a hashtag. For example, the business operator 51 may refer to the text included in the posting information from the user output by the output unit 12 as described above and register a hashtag. In the example of FIG. 8, the hashtags "Yakiniku", "Charcoal", "Harami", and "Hormone" are registered for the SNS site account "Yakiniku AAA Tokyo Store".

[0045] In addition, the posting unit 13 receives a selection of a store from the business operator 51 in the store setting column 83, and registers, as a store to be posted, an information disclosure page of a posting site corresponding to such a store, with the acquired SNS posting information as posting information. At this time, the selection of the store is made on the SNS linkage setting screen shown in FIGS. 9 and 10, which is displayed when “+ Select target store” in the store setting column 83 is selected from the business operator 51. On the SNS linkage setting screen shown in FIG. 9, a list of store attributes is displayed so that the store can be narrowed down. In the example of FIG. 9, attributes such as brand, location, and prefecture are displayed, and in addition to these, for example, attributes such as the franchiser of the store and the person in charge of the store may also be displayed. The posting unit 13 extracts stores having the attributes selected from the business operator 51, and displays the list of the extracted stores as shown on the SNS linkage setting screen shown in FIG. 10. For example, in FIG. 9, when the brand “BBQ AAA” of the store is selected from the business operator 51, all stores associated with the attributes of such a brand are displayed in FIG. 10. Then, the posting unit 13 registers, on the SNS linkage setting screen shown in FIG. 10, the information disclosure page of the posting site corresponding to the store selected from the business operator 51 as a store to be posted with the SNS posting information as posting information. For example, in FIG. 10, when the store “BBQ AAA Tokyo Store” is selected from the business operator 51, the information disclosure page of the posting site corresponding to such a store is registered as an object for posting SNS posting information.

[0046] Note that, in FIGS. 9 and 10, when a plurality of stores are selected from the business operator 51, the posting unit 13 registers the information disclosure pages of the posting sites corresponding to each of such a plurality of stores as objects for posting SNS posting information. At this time, for example, when the brand “BBQ AAA” is selected in FIG. 9 and “Select all” is selected in FIG. 10, the posting unit 13 can select all stores having the attributes of the brand “BBQ AAA” at once, and can register the information disclosure pages of the posting sites corresponding to all stores constituting the store group of such attributes as objects for posting SNS posting information.

[0047] As described above, the posting unit 13 registers, in the setting information storage unit 16, SNS link setting information including the account of the SNS site to be the target for acquiring SNS posting information, the hash tags associated with the SNS posting information to be acquired, and the store to be the target for posting the SNS posting information, based on the input from the business operator 51 (step S1 in FIG. 12). For example, in the example of FIG. 11, the SNS link setting information including the account of the SNS site "Yakiniku AAA Tokyo Store", the hash tags "Yakiniku", "Charcoal Fire", "Harami", etc., and the store to be the target for posting "Yakiniku AAA Tokyo Store" will be registered.

[0048] Then, the posting unit 13 acquires SNS posting information from the SNS site according to the registered SNS link setting information, and posts the acquired SNS posting information as posting information on the information disclosure page of the posting site. For example, in the case of the above-described SNS link setting information, the posting unit 13 first accesses the account of the SNS site "Yakiniku AAA Tokyo Store", and searches for SNS posting information associated with the set hash tags "Yakiniku", "Charcoal Fire", "Harami", "Hormone". For example, the posting unit 13 searches for SNS posting information at regular time intervals, for example, at intervals of several minutes. When there is SNS posting information associated with the hash tags registered as SNS link setting information, the posting unit 13 acquires the photos included in such SNS posting information (step S2 in FIG. 12). Then, the posting unit 13 posts the photos included in the acquired SNS posting information as posting information on the information disclosure page of the posting site corresponding to the store "Yakiniku AAA Tokyo Store" registered as the posting target in the SNS link setting information (step S13 in FIG. 12).

[0049] In addition, when there are multiple photos included in the acquired SNS post information, the posting section 13 posts only a part of the photos, for example, only the first photo, as posting information on the information disclosure page of the posting site. However, the posting section 13 may post any one of the multiple photos included in the SNS post information as posting information, or may post some or all of the multiple photos as posting information. Further, when the SNS post information includes a moving image, the posting section 13 may acquire such a moving image and post the acquired moving image as posting information on the information disclosure page of the posting site. Also, when the SNS post information associated with the registered hashtag includes text information, the posting section 13 may acquire such text information and post the acquired text information as posting information on the information disclosure page of the posting site.

[0050] In addition, as described above, when multiple stores are set as the posting targets of the SNS post information, the posting section 13 posts the SNS post information as posting information on the information disclosure pages of the posting sites corresponding to these multiple stores respectively. For example, as described above, when all the stores having the attribute of the brand "BBQ AAA" are set as the posting target stores, the SNS post information is posted on the information disclosure pages of the posting sites corresponding to all the stores constituting the store group of such an attribute.

[0051] In addition, the posting section 13 acquires SNS posting information in accordance with such settings for all the accounts of the SNS sites where SNS linkage settings have been made, and posts it on the information disclosure page of the posting site of the store to be posted. For example, in the example of FIG. 11, in addition to the account "Yakiniku AAA Tokyo Store", SNS linkage settings have also been made for the account "Yakiniku AAA" of a store group consisting of multiple stores. Further, at this time, it is assumed that the stores to be posted are the stores belonging to the brands of "Yakiniku AAA Tokyo Store" and "Yakiniku AAA". In this case, the posting section 13 acquires the SNS posting information posted on both the accounts "Yakiniku AAA Tokyo Store" and "Yakiniku AAA" of the SNS site and associated with the registered hash tags, and posts the acquired SNS posting information on the information disclosure page of the posting site corresponding to the stores belonging to "Yakiniku AAA Tokyo Store" and "Yakiniku AAA". In this way, among the multiple accounts of the SNS sites where SNS linkage settings are made, at least one may be an account corresponding to a store group consisting of multiple stores associated with the same attribute.

[0052] Here, in the above, it has been explained that the posting section 13 searches for SNS posting information using the hash tags associated with the SNS posting information. However, it may also search whether the keyword corresponding to the hash tag registered as the SNS linkage setting information is included in the text information contained in the SNS posting information, taking the text information contained in the SNS posting information as the search keyword. Then, the posting section 13 may acquire the SNS posting information containing the keyword corresponding to the hash tag registered as the SNS linkage setting information, and post the acquired SNS posting information as the posting information. In this case, the SNS posting information may not be associated with a hash tag, and may not include an image.

[0053] As described above, according to the information processing system in the present embodiment, it is possible to set up the linkage of SNS posting information to the management server that manages posting information, and in such a management server, the SNS posting information posted on the SNS site can be automatically posted to the information disclosure page of other posting sites. As a result, the labor of posting information by the business operator can be reduced.

[0054] As described above, the present invention has been described with reference to the above-described embodiment and the like. However, the present invention is not limited to the above-described embodiment. Various modifications that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one or more of the functions of the above-described acquisition unit 11, output unit 12, posting unit 13, setting information storage unit 16, and posting information storage unit 17 may be executed by an information processing apparatus installed and connected at any location on the network, that is, may be executed by so-called cloud computing.

[0055] Incidentally, the above-described program can be stored using various types of non-transitory computer readable media and supplied to a computer. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROM (Read Only Memory), CD-R, CD-R / W, semiconductor memories (e.g., mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). Also, the program may be supplied to the computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer readable media can supply the program to the computer via wired communication paths such as electric wires and optical fibers, or wireless communication paths.

[0056] <Supplementary Note> Some or all of the above embodiments may also be described as follows. Hereinafter, an outline of the configuration of the information processing system, information processing method, and program in the present invention will be described. However, the present invention is not limited to the following configuration. (Supplementary Note 1) An acquisition unit that acquires the first submission information corresponding to a specific store from a first submission site that publishes the first submission information submitted by a user who has used a predetermined store; A posting unit that posts posting information regarding the specific store on an information disclosure page corresponding to the specific store set on the first submission site; Comprising The posting section acquires the second posting information associated with the keyword specified by the merchant from a second posting site that publishes the second posting information associated with a predetermined keyword submitted by the merchant that provides the specific store, and posts the acquired second posting information on the information disclosure page as the posted information. Information processing system. (Appendix 2) The information processing system according to Appendix 1, wherein the posting section receives and registers the specification of the keyword from the merchant, acquires the second posting information associated with the registered keyword from the second posting site, and posts the acquired second posting information on the information disclosure page as the posted information. Information processing system. (Appendix 3) The information processing system according to Appendix 1, wherein the posting section posts the acquired second posting information on each of a plurality of information disclosure pages corresponding to a plurality of the specific stores provided by the same merchant as the posted information. Information processing system. (Appendix 4) The information processing system according to Appendix 3, wherein the posting section receives the registration of a plurality of the specific stores that are to be the targets for posting the second posting information as the posted information from the merchant, and posts the acquired second posting information on each of a plurality of information disclosure pages corresponding to the registered plurality of the specific stores as the posted information. Information processing system. (Appendix 5) The information processing system according to Appendix 4, wherein the posting section receives the registration of a plurality of the specific stores associated with the same attribute from the merchant as the targets for posting the second posting information as the posted information, and posts the acquired second posting information on each of a plurality of information disclosure pages corresponding to the registered plurality of the specific stores as the posted information. Information processing system. (Appendix 6) The information processing system described in Supplementary Note 1, wherein the posting unit posts, as the posted information, a part of the information included in the acquired second posting information. Information processing system. (Supplementary Note 7) The information processing system described in Supplementary Note 1, wherein the posting unit posts, as the posted information, one image out of a plurality of images included in the second posting information associated with the keyword designated by the business operator. Information processing system. (Supplementary Note 8) The information processing system described in Supplementary Note 1, wherein the posting unit acquires the second posting information posted corresponding to each of a plurality of accounts in which the business operator can post on the second posting site, and posts, as the posted information, the second posting information acquired from each of the plurality of accounts on the information disclosure page. Information processing system. (Supplementary Note 9) The information processing system described in Supplementary Note 1, wherein the posting unit acquires the second posting information posted to an account in which the business operator can post on the second posting site and that corresponds to a store group composed of a plurality of the specific stores associated with the same attribute, and posts, as the posted information, the second posting information acquired from the account on the information disclosure page. Information processing system. (Supplementary Note 10) An information processing apparatus acquires the first posting information corresponding to a specific store from a first posting site that discloses the first posting information posted by a user who has used a predetermined store, and posts, on the information disclosure page corresponding to the specific store set on the first posting site, posted information regarding the specific store. Furthermore, from a second submission site that publishes second submission information associated with a predetermined keyword submitted by the operator providing the specific store, obtain the second submission information associated with the keyword specified by the operator, and publish the obtained second submission information on the information disclosure page as the published information. Information processing method. (Appendix 11) In an information processing apparatus, Obtain the first submission information corresponding to a specific store from a first submission site that publishes the first submission information submitted by users who have used a predetermined store, Publish the published information regarding the specific store on the information disclosure page corresponding to the specific store set on the first submission site, Furthermore, from a second submission site that publishes second submission information associated with a predetermined keyword submitted by the operator providing the specific store, obtain the second submission information associated with the keyword specified by the operator, and publish the obtained second submission information on the information disclosure page as the published information. A program for executing the process.

Explanation of Signs

[0057] 10 Management server 11 Acquisition unit 12 Output unit 13 Publication unit 16 Setting information storage unit 17 Submission information storage unit 21 Submission site server 22 SNS site server 30 Submitter terminal 31 Submitter 32 Store 40 Viewer terminal 41 Viewer 50 Operator terminal 51 Operator

Claims

1. an acquisition unit that acquires first posted information corresponding to a specific store from a first posting site that publishes the first posted information; a posting unit that posts information about the specific store on an information disclosure page corresponding to the specific store that is set on the first posting site; Equipped with the posting unit receives the specification of a keyword, acquires the second posted information that is posted about the specific store and associated with the specified keyword from a second posting site that publishes second posted information, and publishes the acquired second posted information on the information disclosure page as the published information. Information processing system.

2. 2. The information processing system according to claim 1, the posting unit accepts designation of the keyword corresponding to an account set on the second posting site, acquires the second posted information posted to the account on the second posting site and associated with the keyword designated corresponding to the account, and posts the acquired second posted information on the information disclosure page as the posted information. Information processing system.

3. 2. The information processing system according to claim 1, the posting unit accepts designation of the keywords corresponding to each of a plurality of accounts set on the second posting site, acquires the second posted information that is posted to each of the plurality of accounts on the second posting site and associated with the keywords designated corresponding to each of the plurality of accounts, and posts the acquired second posted information on the information disclosure page as the posted information. Information processing system.

4. An information processing device, acquiring first posted information corresponding to a specific store from a first posting site that publishes the first posted information; Posting information about the specific store on an information disclosure page corresponding to the specific store set on the first posting site; Furthermore, the method receives a keyword designation, acquires the second posted information posted about the specific store and associated with the designated keyword from a second posting site that publishes second posted information, and publishes the acquired second posted information as the published information on the information publication page. Information processing methods.

5. In the information processing device, acquiring first posted information corresponding to a specific store from a first posting site that publishes the first posted information; Posting information about the specific store on an information disclosure page corresponding to the specific store set on the first posting site; Furthermore, the method receives a keyword designation, acquires the second posted information posted about the specific store and associated with the designated keyword from a second posting site that publishes second posted information, and publishes the acquired second posted information as the published information on the information publication page. A program that executes a process.

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